20230330Comments (1)_1.pdf

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From: PUCWeb No�fica�on <[e-mail]>
Sent: Thursday, March 30, 2023 12:00 PM
To: Jan Noriyuki <[e-mail]>
Subject: No�ce: A comment was submited to PUCWeb

The following comment was submited via PUCWeb:

Name: Eric Lybeck
Submission Time: Mar 30 2023 11:19AM
Email: [e-mail]
Telephone: [phone]
Address: 3519 Browning Road
Island Park, ID 83429

Name of U�lity Company: Island Park Water Company

Case ID: ISL-W-23-01

Comment: "This complaint/comment centers around a repair (Water leak) that was done in the street
(Browning road) near the front of my property in October 2022. The leak (so� muddy area in the street)
was reported to the water company on the 13th. On the 18th repairs were made by Valley View
Construc�on, a local company that does repairs for IPWC. I observed and photographed while the
repairs were performed. The leak source was verified to be in the street i.e., not on my property. Since
the curb-stop valve (to my property) did not rotate, personnel recommended that it be replaced. I was
told that the water company would pay for it, since this component belongs to them. I agreed, as it
seemed reasonable and the right thing to do. The following day Dorothy (IPWC) texted me to get my
email address, so that the contractor could send me the bill. I said OK, but this doesn't seem right. I did
research and contacted the PUC. PUC personnel directed me to the IPWC Tariff, which clarifies who is
responsible for what in these instances. Upon learning that the water company was responsible for
repairs outside my property line, I let both Valley View Construc�on (they had emailed me a bill for
$1936.52) and Dorothy (IPWC) know this. It is at this point that communica�ons (phone and mostly text)
Dorothy become hos�le, retaliatory and nonsensical, of which I chose not to engage in. Evidence of
these communica�ons were turned over to the PUC. The PUC took over from there, and has since
reported to me that IPWC has paid the bill to Valley View Construc�on for the work performed. Thank
you to the PUC for holding IPWC in line! Since this incident I have lost confidence in IPWC (Dorothy)
regarding proper basic ethical behavior needed to perform as leadership in a company as such. Fast
forward and final thoughts: A�er atending the mee�ng in Island park (03/29/23) regarding the IPWC, it
appears that this bad behavior has come up many �mes. Allowing behavior as such to con�nue is in no
ones best interest. Thank you to the PUC for inves�ga�ng this and allowing us customers to provide
tes�mony. Thank you to all customers who spoke at this mee�ng! I humbly ask the PUC to use all facts
and tes�mony to help us customers get to a beter future regarding this water service. Thank you, Eric
Lybeck "

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