20050601_1208.pdf

DECISION MEMORANDUM
TO:COMMISSIONER KJELLANDER
CO MMISSI 0 NER SMITH
COMMISSIONER HANSEN
COMMISSION SECRETARY
LEGAL
WORKING FILE
FROM:NANCY HYLTON
DATE:MAY 25, 2005
RE:PROPOSED FORMAL COMPLAINT OF GLENN RICE, JR.
On May 10, 2005, the Commission received a formal complaint (Attachment A) from Mr.
Glen Rice, Jr. against Idaho Power. Mr. Rice maintains that Idaho Power "should not be allowed
to realize extra profit" resulting from an abbreviated billing cycle, which caused him to be billed
the minimum charge of $3 .00. He requests that the Commission order Idaho Power to issue a
refund of the additional amounts added to all affected customers ' bills, after prorating, to bring
the bill amount up to $3.00. He also recommends that the Commission take a much closer look at
Idaho Power s tariff and take action to prevent this from happening again.
BACKGROUND
Mr. Rice owns a second home in Shoshone. He received two successive bills in March
and April 2005 for that home showing no usage. Both bills were for less than 30 days, resulting
in the customer being charged the minimum customer charge of $3 rather than the normal
customer charge of $3.30. Idaho Power pro-rated the charge for the number of days billed and
then added an additional amount to bring the total to $3 (Attachment B). Mr. Rice objects to
being billed the additional amount. It is Mr. Rice s belief that since Idaho Power changed the
length of the bill for their convenience, the extra amount to bring the minimum customer charge
to $3.00 should not be allowed. In his opinion, only the pro-rated amount for the days that were
actually billed should be allowed.
Idaho Power s response to the informal complaint Mr. Rice filed indicated that Idaho
Power adjusts meter reading routes according to the area s growth to balance the meter routes and
keep them efficient. Idaho Power made route adjustments over a two-month period for Gooding,
DECISION MEMORANDUM - 1 -MAY 25 2005
Shoshone, Hailey and Ketchum areas. The shift in routes resulted in a 21-day bill in March and a
22-day bill in April for this customer. Going forward, bills should reflect the normal 27-33 days
billing cycle with the $3.30 customer charge.
STAFF ANALYSIS AND RECOMMENDATION
In Case No. IPC-03-, the Commission approved an increase in the minimum service
charge for residential customers from $1.00 to $3.00. A customer who receives a bill for a period
of less than a full regular billing cycle will have the customer charge pro-rated as described under
Rule G.1 and Schedule 66.11 of the Company s tariff (Attachment C). If the dollar amount that
results from the pro-rating is less than $3., Idaho Power adds an additional amount to bring the
total amount billed for the customer charge up to $3.00. For example, if the customer received a
bill for 21 days worth of service, the pro-rated charge would be $2.31 (21 days out of 30).
Because the amount is less than $3., Idaho Power adds an additional $.69 to bring the charge to
$3.00.
The Commission approved the minimum service charge of $3.00 for residential customers
to more fully recover the average cost for meter reading and billing. The average cost for meter
reading and billing for residential customer is estimated to be about $4.20. Consequently, the
Company incurs costs for every meter read and bill sent out.
The Commission previously received a formal complaint from Karen Shelstad concerning
the minimum charge in November 2004. In that complaint, the complainant owned an apartment
complex and sometimes received more than one minimum customer charge during the same
month for the same apartment. The Commission did not accept Ms. Shelstad's formal complaint.
Idaho Power is following the provision of its tariff. Staff recommends that the
Commission not accept Mr. Rice s formal complaint.
COMMISSION DECISION
Does the Commission wish to accept Mr. Rice s formal complaint?
i:udmemos/formal Rice IPC OM
DECISION MEMORANDUM - 2 -MAY 25 2005
SUBJ
ENCL
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Di)Y'-
18 MAY 2005
GLENN Rice JR.
O. BOX 152
GOODING, ID. 83330
TEL. [phone] c::;
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IDAHO PUBLIC UTILITIES COMMISSION
COMMISSION SECRETARY
P .0. BOX 83720
BOISE, 10. 83720..0074
FORMAL COMPLAINT lAW IDAPA 31.01.01 RULE 054
CONCERNING IRREGULAR BILLING PROCEDURf; BY
IDAHO POWER COMPANY
COpy OF POWER BILL OF 4/15/05
DURING THE MONTHS OF APRIL AND MAY 2005 IDAHO POWER CHANGED
THEtR BILLING PERIODS FOR THEIR OWN CONVENIENCE. IN DOING
SO THEY SHORTENED THEBILLtNGPERIODFROM THE NORMAL 29 TO 31
OA Y$ TO A 20 TO 22 DAY PERIOD. ASA CONSEQUENCE THEY WERE
REW ARCED WITH AN AVERAGE $.55 TO $.60 PER AFFECTED CUSTOMER
SERVICE CHARGE BONUS AS IS SHOWN AN THE ENCLOSED BILL COPY.
UNDER IPUC #27- T ARIF'F #101 IDAHO POWER IS ALLOWED TO CHARGE
A MINIMUM SERVICE CHARGE OF $3.00 FOR A FRACTIONAL PERIOD.
HOWEVER SINC.e THE COMPANY INITIATED THIS CHANGE FOR THEtR
OWN CONVENIENCE, NOT FOR THE BENEFIT OF THE CUSTOMERS, THEY
SHOULD NOT BE ALLOWED TO AEALIZE EXTRA PROFIT FROM THE CHANGE.
IDAHO POWER COULD HAVE JUST AS EASfL Y EXTEN,PED THE BILLING
PERIOD AND COLLECTED THE NORMAL $.11 PER DAY FEE FOR THE
EXTENDED PERIOD.
FIFTY EIGHT CENTS MAY NOT SEEM SIGNIFICANT UNTIL YOU MUL TtPL Y
THAT TIMES THE NUMBER OF CUSTOMERS AFFECTED. E.G. 100 000
CUSTOMERS TIMES $.58 EQUALS $58,000.00. A RA THEA NICE GAIN
FOR A PAPERWORK SHUFFLE. J WOULD HOPE THAT THE IPUC WILL
CAUSE IDAHO POWER TO REiMBURSE ALL CUSTOMERS OF IDAHO POWER
COMPANY AFFECTED BY THIS OBVIOUS SCHILL GAME AND WILL TAKE
A MUCH CLOSER LOOK AT IDAHO POWE RtS TARIFF AND TAKE ACTION
TO PREVENT THIS FROM HAPPE NING AGAIN.
Attachment A
Decision Memo
5/25/05 Page 1 of 2
IT WOULD APPEAR FROM READING THE COpy OF THE TARIFF PROVIDED TO
ME THAT IDAHO POWER IS BASICALLY WRITING THEIR OWN RULES WHICH
ARE MORE OR LESS BEING RUBBER STAMPED BY THE COMMISSION. I,
HAVING BEEN IN BUSINESS MYSELF ,REALIZE THAT A COMPANY MUST MAKE
A PROFIT TO SURVIVE, HOWEVER, MY COMPANY ACTUALLY PERFORMED
SOME SERVICE TO THECUSTOME R BEFORE WE BILLED THEM FOR IT.
SINCERELY
\:J
GLENN RICE JR. c::s---
Attachment A
Decision Memo
5/25/05 Page 2 of
Service Agreement No: 0837623234
Sef'v ice Location: 160 E MAGIC RD/SHOSHONE,
Mete Service Period umber Reading T--- Meter Readings
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From To of Days -...!Y~~reViOUs Current
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Resid~nfial ,', Bill Normaliz,ed from 22 days to 30 days
Rate Schedule Service Charge
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Wi This rate has a minimum service charge of $3.00 ........... ...... ............ ......
:Conservation Program Funding Charge
..................................................
Current Charges - Electric Service
An IDACORP cot'npany
WWV.J. idahopower .com
Questions? Contact us at
PO BOX 30, Boit;e, 1083721.
Or call [phone] (Treasure Valley)
or [phone]. Sa habla espanaL
For faster service please call
Tuesday - Friday, 7:30 a.m, to 6:30 p,
Page 2 of 2
Customer Name:
Account Number:
Billing Date:
Print Date:
GLENN JR & CHARLOTTE N RICE
5500747273
04/14/2005
04/15/2005
Next Read Date:05i11/2005
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Attachment B
Decision Memo
5/25/05 Page 1 of 5
OS/24/2005 10: 55 FAX [phone] IDAHO POWER 141 003
Page I of 2~IDAHO83 PCJUIIm
Ql,I8stlons? Contact us at:
PO BOX 30, Boise, 1083721.
Or call [phone] (Trea8lre Valley)
or [phone]. Se h~bli1l ~nol.
For faster service pleQSQ call
Tuesday - Friday, 7~ ;).1'1\. to a~3D p.
Customer Name:
Account Number:
Billing Date:
Print Date:
GLENN JR & CHARLOTTE N RiCe
5500747273
04/14/2005
04/15/2005
An IDACORP company
www.idahopower.com
Due Date
04/29/2005
Please Pay
$3.
Account Balance
$3.
$3.21 CR
$0.
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$3.
Account
Activity
Previous Balance
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Please Note: Any unpaId balances will be assEl$$Gd a montl'lly ~rge of one perc8I1t (1%) for Idaho c::ustom~l'$. R8turned cheeks may bfJ
resubmitted electronically for payment. Checks ramalnlng unpaid will be charged a $20 fee.
Please detach :and return the pal'tlcn below whh your payment. j)lease bring entire statement when paying at a Dav station, T
t: II1IUIO
POWER
PO 60X 30
BOISE. Ie 63721
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Project Sharo plOCigo,
noted 0f1 reverse !;Ilde-
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Address/Phone COlTldiOn.
noted on reverse side.
T:tQ1 OQQ1:t222
GL~NN JR & CHARLOTTE N RICE
PO BOX 152
GOODING. ID 8~330-0152
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11.1111111111.1111111111"1111.11.111181 1111.1.111..,, 1111
IDAHO POWER
O. BOX 30
BOISE, ID 83721-0030
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Attachment B
55007472730000000322 000000000 00 eCISlon emo
5/25/05 Page 2 of
OS/24/2005 11: 17 FAX [phone] IDAHO POWER 141 002
Page 2 of 2~IDAHO83 POWER
Questions'? Contact us at:
PO BOX ~O, Boise, ID 93721
Or call (20a) $8$-2323 (Trsaau~ Valley)
or (800) .u..61S1. Sa habla espal'iOi.
For ~8ter BSIVIce plaa&8 call
Tuesday - Friday, 7:30 8.m. to 6:30 D.
Customer Name:
Account Number:
Billing Date:
Print Date:
GLENN JR & CHARLOTTE N RICE
5500747273
03/25/2005
03/26/2005
An IDAC:ORI=I Company
www.ldahopower.com
Service Agreement No: 0837623234
Service Location: 160 E MAGIC ROfSHQSHONE. ID
Next Read Date: 04/20/2005
Meter Service Period Number ~adlng Meter Readings Meter kWh
Number From of Days Type ~revlous Current Constant Used
002181753211 02128/05 I 03/21/05 Veriflad 16984 16984
Residential
Rate Schedule
101
eill Nonnalized from 21 dayS to 3~ days
Service Charga ,.. -----..... B.......... ..........................,..., ..n.......
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$0.
$0.
$3.
This rate has a minimum service charge of $3.00 -m.m_____
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Conservation Program Funding Charge
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Current Charges - Electric Service
CR ;;:' Credit 1I;Wt1;:: Kilowatt-hour PCA ~ ~ower Cost Adjustment kW:o Kilowatt BLC;; Basic Load Capacity G;; Generation
Your Electric
Use Pattern
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M~r-04 Apr..()4 May-04 Jun-04 Jul-O4 Aug-O4 Sep-O4 Oct-04 Nov-04 Dec-04 Jan-O5 Feb-O5 Mar-
I!IUG If writing Information below, please check the appropriate box on the reverse side.
I!tINER
AniDACORPC'cml'anv NEW CONTACT INFORMATION:
DO$$ IdahO Power !'lave your correct mailin9 address and phone number?
If not, plB!;IlaEl write !;Iny changes below:
Account Number. 5500747273
PROJECT SHARE PLEDGE
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Please add the amount Indl~te(1 to my
monthly bill.
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Street AptJSulte
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I would like to m~l(~ ~ orllHme contribution
In the amount of $
City l;nl~!i:1 1:1
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Please round-up my monthly bill amount to
the nearest dollar and contribute the
difference to Project 5ha1~.
Thank you and please remembtr co 'faCie
your taX-clBductlble donations.
State Zip Code
Telephone Number
..satil DaDl C518 I DDD2l'1I1
Attachment B
Decision Memo
5/25/05 Page 3 of
.-;
OS/24/2005 10: 56 FAX [phone] IDAHO POWER f4I 004
Page 2 of :2
~IDAHO
POWER
Quastions? COntact us at:~O aox 30, 801$$, ID 83721-
Or caU (208) 388"2323 (Treasure V~lIoy)
or [phone]. Se nabl~ esp~l'\ol.
For faster servl~ ploase call
Tue&day - Frid;)y. 7:30 a.1'I'\. ID 5:30 p.
Customer Name:
Account Number:
Billing Date:
Print Date:
GLENN JR. & CHARLOnE N RICE
5500747273
04/14/2005
04/15/2005
An IDACORP Company
www.ldahopower.com
Service Agreement No: 0837623234
Service Location: 160 E MAGIC RD/SHOSHONE. ID
Next Read Date: 05/11/2005
Meter Service period Number Reading Meter Readings Meter kWh
Number From of Days Type F'revlous Current Constant Used
002161753211 03/21/05 04/12/05 Verified 16984 16984
Residential
Rate Schedule
101
Bill Normalized from 22 days to 30 days
Service Charge .... ............. ..n..
:. ....-- .-.
u................ .......... ......... u-- --.
...
$2.
$0,
$0.
$3.
This rate has a minimum service charge of $3.00
.....,.............................
Conservation Program Funding Charge .....m--.."""""""""""""""""'"
Current Charges - Electric Service
CR
!!!!
Credit kWh::I Kilowatt-hour PCA.-; Power CO$t Adjustment kW - Kilowatt BLC;;: Basic Load Capacity G!!! Generation
Your Electric
Use Pattern CD :!;~cL
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4 1_7 0.0 0.0 0-0 0.
Apr-04 May-04 Jun-04 JIJI.Q4 Aug.(!4 $ep..04 Oct-O4 Nov-04 Dec-04 Jan.O5 Fl!!b-D5 Mar-oS Apt.O5
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An IDACCAP Cam~;mv NEW CONTACT INFORMATION:
Doe5 Idaho Power have your CQrrect mailing addre$s and phone number'?
If not, please write any changes below:
If writing infcrr11ation below, please check the appropriate box on the reverse side.Account Number: 5500747273
PROJECT SHARE PLEDGE
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Please add the amount indicated to my
monthly bill.
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I would Ilks to make a one-time contribution
In the amount of
City
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PI~$e I'Ql,ln(S.l,Ip my mollthly bill amount to
the nearest dollar and contribute the
difference 10 !='roJect; $h~re.
Thank you and ple4tse remember Co tr:ItK
your lax-dodudlble donations.
State Zip COde
Telephone Number
PP8DNO 00012222 I OQQ2S02:S
Attachment B
Decision Memo
5/25/05 Page 4 of
OS/24/2005 11: 17 FAX [phone] IDAHO POWER I4J 001
Questions? Contact us at
PO BOX 30, Boise, ID 83721.
Or call [phone] (Tre$!Jure V~lIey)
or [phone]. Sa habla espana!.
For ta$ter service please call
Tuesday - Friday, 7:30 B.m. to 6:30 p.
Page 1 of 2
An IDACDRP Company
Customer Name:
Account Number.
Billing Date:
Print Date:
GLENN JR. & CHARLenE N RICE
5500747273
03/25/2005
03/26/2005www.idahopower.com
Due Date
04/11/2005
Please Pay
$3.
Account
Activity
Previous Balance ...-.... uu....... ......... uu"". .
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Account Balance
$3.
$3.60 CR
$0.
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Payments - Thank You --.., ......-. ........ u... ---- ..u......"""", ..............................
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Please Note~ My unpaid balances will be asseaBSd a monthly charge of one percent (1 %) for Idaho customers. Returned checks l1'Iay be
resubmitted electronically for paymen~. Checks remaining unpaid will be charged 8 $20 fee.
Post-it'S Fax Note
To M
Co./Dept.
Phone #
7671 Date 5"/1).
From Ct.",
Co.
Fax# "33,/-Fax #
PI9858 detach and return the portion below with your payment. Please bring entire statement when paying at a pay station.
~IDAHO
PCMIER
PO BOX 30
BOIS~, 10 83121
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Addres&lPhona Correction
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'l'2D' DDD'lD~'18GLENN JR & CHARLOTTE N RICE
FlO BOX 152
GOODING, 1083330-0152
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IDAHO POWER
O. BOX 30
BOISE, 1083721-0030
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Attachment B55007472730000000321 000000000 OC eClSlon emo
5/25/05 Page 5 of
Idaho Power Company IDAHO PUBLIC UTILITIES COMMISSIONApproved Effective
Ori inal Sheet No. G-June 1 2004 June 1 2004
Jean D. Jewell Secretary
LP.C. No. 27. Tariff No. 101
RULE G
BilLINGS
1. Fractional Periods. Upon initiating or discontinuing service under Schedules 1 , 7, 9, 19
24 or 25 the Energy Charge will be calculated using actual meter readings. The Energy Charge for
services provided under Schedule 40 will be determined using the daily kWh calculated on the basis of
load size and number of units served multiplied by the actual number of days since the account was
opened or since the previous billing, where appropriate. The proration of the applicable Demand
Charge , Basic Charge, Facilities Charge , and Service Charge specified in the appropriate schedule will
be calculated by dividing the charge by 30 and multiplying the result by the actual number of days since
the account was opened or since the previous meter reading, where appropriate. However, the
prorated Service Charge for Schedules 1 , 19 , or 25 or the Minimum Charge for Schedule 40
will be no less than the amount specified in Schedule 66. For Schedule 15, the proration of the
applicable Monthly Charge will be calculated by dividing the charge by 30 and multiplying the result by
the actual number of days since the account was opened or the previous billing, where appropriate;
however, in no event will the charge be less than the amount specified in Schedule 66.
2. Corrected Billinqs . Whenever it is determined that a Customer was billed under an
inappropriate schedule, the Customer will be rebilled under the appropriate schedule, except if the
Company selected the schedule on the basis of available information and acted in good faith, the
Company will not be required to rebill or adjust billings. The rebilling period will be no more than the 3-
year period as provided by Idaho Code ~61-642.
If the average error for any meter test exceeds :t2 percent, corrected billings will be prepared.
The corrected billings will not exceed 6 months if the time when the malfunction or error began is
unknown. If the time when the malfunction or error began is known , the corrected billings will be from that
time, but will not exceed the 3 year period as provided by Idaho Code ~61-642. If an under billing occurs
the Company will offer and enter into reasonable payment arrangements with the Customer. For any
over billings, the Customer will have the choice of a refund or a credit on future bills.
3. Due Dates . The Company s practices relating to Due Dates are governed by the Utility
Customer Relations Rules (UCRR) of the Idaho Public Utilities Commission, in effect at the time the
event occurred which required application of the UCRR. If the Company s Rules and Regulations on
file with the Idaho Public Utilities Commission contain provisions which conflict with the UCRR, the
provisions of the UCRR supersede those included in the Company s Rules and Regulations.
4. Returned Checks . Checks or payments remitted by Customers in payment of bills are
accepted conditionally. A Returned Check Charge, as specified in Schedule 66 , will be assessed the
Customer for handling each check or payment upon which payment has been refused by the bank.
5. late Payments. A late Payment Charge, as provided in Schedule 66 , will be levied
against any delinquent account except for accounts of agencies and taxing districts of the State of Idaho
as described in paragraph 6 of this schedule. All payments received by the billing date will apply to the
Customer s account prior to calculating the late Payment Charge. Payments will satisfy the oldest
portion of the billing first and the current portion of the billing last.
IDAHO
Issued Per IPUC Order Nos. 29505 and 29506
Effective - June 1 , 2004
Issued by IDAHO POWER COMPANY
John R. Gale, Vice President, Regulatory Affairs
1221 West Idaho Street, Boise. Idaho
Attachment C
Decision Memo
5/25/05 Page 1 of
Idaho Power Company First Revised Sheet No. 66-3IDAHO PUBLIC UTILITIES COMMISSIONCancels Approved Effective
Ori inal Sheet No. 66-April 5, 2005 April 6, 2005
Jean D. Jewell Secretary
I.P.C. No. 27. Tariff No.1 01
SCHEDULE 66
MISCELLANEOUS CHARGES
(Continued)
CHARGES (Continued)
7. Field Collection Charqe. As set forth in Rule F, the Customer will be assessed a Field
Collection Charge according to the table below if bill payments or payment arrangements to prevent
service termination are made during a termination visit.
Schedules 1
$20.
Schedules 15 , 19
$40.
8. Service Connection Charge Where service at the specified Point of Delivery is currently
disconnected from the Company s system, a Service Connection Charge will be applied as defined in the
table below when service is reconnected.
Monday Through Friday Schedules 1 Schedules 15 , 19, 24 Company Holidays
and Weekends
Customer request between $20.$40.
7:30 am to 6:00 pm
Customer request between $45.$65.7:30 am to 9:00 pm
6:01 pm to 9:00 pm
Customer request between $80.$100.9:01 pm to 7:29 am
9:01 pm to 7:29 am
9. Returned Check Charqe. A charge of $20.00 as set forth in Rule G shall be made and
collected by the Company.
10. Late Payment Charge. As set forth in Rule G, a Late Payment Charge will be levied
against any delinquent account and will be computed at the rate of 12 percent per annum or one percent
per month.
11. Fractional Period Minimum Billings. The prorated Service Charge for periods of less than
one month will be no less than $3.00 for Schedules 1 5 and 7, no less than $5.00 for Schedules 9 and
19 Secondary Service Level, no less than $10.00 for Schedules 9 and 19 Primary and Transmission
Service Levels, and no less than $3.00 for Schedules 24 and 25. The prorated Monthly Charge for
Schedule 15 will be no less than $3.00. The Minimum Charge for Schedule 40 for periods of less than
one month will be no less than $1.50.
12. Temporary Service Return Trip If the conditions stated in Rule Hare not satisfied prior to
the Customer s request for temporary service, a $35.00 charge, per trip, will be billed to the Customer
whenever Company personnel are dispatched to the job site but are unable to connect the service. The
charge will be billed after the conditions have been satisfied and the connection has been made.
13. Return Trip Charqe When a residential Customer supplies the trench , backfill , conduit
and compaction for an underground service, a charge of $50.00 per trip return charge will be assessed if
the Company s installation crew cannot install cable on the first appointment or subsequent appointments.IDAHO Issued by IDAHO POWER COMPANY
Issued - March 23, 2005 John R. Gale, Vice President, Regulatory AffairsEffective - April 6, 2005 1221 West Idaho Street, Boise, Idaho
Advice No. 05-03 ttac ent
Decision Memo
5/25/05 Page 2 of