SWC Sample Annual Rules Summary.pdf

(Include All SWC Company information)
Name, Address, Contact information
SUMMARY OF RULES AND REGULATIONS OF THE IDAHO PUBLIC UTILITIES COMMISSION
GOVERNING CUSTOMER RELATIONS OF NATURAL GAS, ELECTRIC AND WATER PUBLIC UTILITIES
A utility may terminate service to a customer without his/her permission after adequate notice for
the following reasons:
1. Failure to pay an undisputed past due bill, or when payment is made with a written check or
electronic payment drawn on an account with insufficient funds.
2. Failure to make security deposit where it is required.
3. Failure to abide by terms of a payment arrangement.
4. Customer or applicant misrepresented their identity for the purpose of obtaining utility service.
5. Customer or applicant denied or prevented the utility's access to the meter.
6. Willful waste of service through improper equipment or otherwise.
7. Customer or applicant is a minor not competent to contract as defined by Idaho Code.
8. Customer or applicant owes money on an existing account or from a previous account for service
provided within the past four years.
A utility may deny or terminate service without prior notice to the customer or applicant and without
his/her permission for one or more of the following reasons:
1. A situation exists that is immediately dangerous to life, physical safety or property.
2. The utility is ordered to terminate service by any court, the Commission or other duly authorized
public authority.
3. The service is obtained, diverted or used without the authorization or knowledge of the utility.
4. The utility has made a diligent attempt to notify the customer of termination, but has been
unable to make contact.
NOTIFICATION
1. A billing may be considered past due fifteen (15) days after the billing date. A written notice of
termination must be mailed at least seven (7) days before the proposed termination date.
2. At least twenty-four (24) hours before the service is terminated, another attempt shall be made
to contact the customer in person or by telephone.
3. If service is not terminated within twenty-one (21) calendar days after the proposed termination
date, another seven (7) day and twenty-four (24) hour notice is required.
4. No additional notice is required if upon receipt of a termination notice the customer makes a
payment arrangement and fails to keep it, or when payment is made with a written check or
electronic payment drawn on an account with insufficient funds
WHEN TERMINATION IS NOT ALLOWED
1. The unpaid bill totals less than fifty dollars ($50) or two (2) months service, whichever is less.
2. The unpaid bill is for service to another customer.
3. The unpaid bill results from the purchase of non-utility goods or services.
4. Terminations are not allowed on Friday, Saturday or Sunday, legal holidays recognized by the
State of Idaho, the day preceding legal holidays, or at any time when the company is not open for
business.
MEDICAL EMERGENCY
If the customer or a member of the customer's family is seriously ill or has a medical emergency,
the utility will postpone termination of service for thirty (30) days if a written certificate signed by
a licensed physician or public health official is received.
An informal or formal complaint concerning the termination may be filed directly with the utility. If
the customer is dissatisfied with the proposed resolution of the complaint, they may contact the
Consumer Assistance staff by mail at the Idaho Public Utilities Commission, PO Box 83720,
Boise, ID 83720-0074, or by telephone at 800-432-0369, or online at http://www.puc.idaho.gov/
A complete set of customer Rules and Regulations are on file with the Idaho Public Utilities
Commission and on the website.