Sample Tri-Fold Rules_Rates.pdf

WATER RATES
Customer Charge:
$xx.xx per ???
Metered
???

Flat
???

Fire Protection
???

MISCELLANEOUS CHARGES
 Account Initiation Charge:
Regular Hours $xx.xx
After Hours $xx.xx
 Reconnection Charge for Non-payment
or Cross Connection Control:
Regular Hours $xx.xx
After Hours $xx.xx
 Late Payment Charge: 1%
 Returned Payment Charge: $xx.xx
 Meter Testing Charge: $xx.xx
 Customer Requested Service Call $xx.xx
 New Service Hookup Charge: $xx.xx
In most cases, these charges must be paid prior to
service being provided or restored.
REGULAR business hours are defined as 8:00 a.m.
to 5:00 p.m., except holidays recognized by the State
of Idaho, and weekends.
See the Company’s Tariff for details on charges,
fees, and rates at http://www.puc.idaho.gov

DEPOSIT
The IPUC rules allow utilities to ask for deposits or
payment guarantees under specific conditions. At this
time, the Company does not require deposits or
payment guarantees.

Emergancy Contact
Contact Name
Contact number

Third party operator information

OFFICE hours are ???? (Example: 8:00 a.m. to
1:00 p.m., Tuesday and Wednesday and 8:00 a.m. to
11:00 a.m., Thursday.)

Water
Company
Name Here
This is a summary of the rules as
determined by Idaho Public Utilities
Commission (IPUC). These rules cover
the rights and responsibilities of the
customer and the utility. An explanation
of rate schedules has also been
included.

Questions concerning this information may be
directed to:

Water Co. name
Address
Telephone number
Email or Web address
OR
Idaho Public Utilities Commission
Consumer Assistance
PO Box 83720
Boise, ID 83720-0074

208-334-0369
800-432-0369

http://www.puc.idaho.gov

TERMINATION RULES
Summary Of Rules And Regulations of the Idaho
Public Utilities Commission (IPUC) Governing
Customer Relations Of Natural Gas, Electric And
Water Public Utilities
A utility may terminate service to a customer without
his/her permission after adequate notice for the following
reasons:
1. Failure to pay an undisputed past due bill, or when
payment is made with a dishonored check or
electronic payment.
2. Failure to make security deposit where it is required.
3. Failure to abide by terms of a payment
arrangement.
4. Customer or applicant misrepresented their identity
for the purpose of obtaining utility service.
5. Customer or applicant denied or prevented the
utility's access to the meter.
6. Willful waste of service through improper equipment
or otherwise.
7. Customer or applicant is a minor not competent to
contract as defined by Idaho Code.
8. Customer or applicant owes money on an existing
account or from a previous account for service
provided within the past four years.
A utility may deny or terminate service without prior
notice to the customer or applicant and without his/her
permission for one or more of the following reasons:
1. A situation exists that is immediately dangerous to
life, physical safety, or property.
2. The utility is ordered to terminate service by any
court, the Commission or other duly authorized
public authority.
3. The service is obtained, diverted, or used without
the authorization or knowledge of the utility.
4. The utility has made a diligent attempt to notify the
customer of termination, but has been unable to
make contact.
NOTIFICATION
1. A billing may be considered past due fifteen (15)
days after the billing date. A written notice of
termination must be mailed at least seven (7) days
before the proposed termination date. (Initial
Notice)
2. At least twenty-four (24) hours before the service is
terminated, another attempt shall be made to
contact the customer in person or by telephone.
(Final Notice)
3. If service is not terminated within twenty-one (21)
calendar days after the proposed termination date,
another initial and final notice are required.
4. No additional notice is required if, upon receipt of a
termination notice, the customer makes a payment
arrangement and fails to keep it, or when payment is
made with a dishonored check or electronic
payment.
WHEN TERMINATION IS NOT ALLOWED
1. The unpaid bill totals less than fifty dollars ($50) or
two (2) months service, whichever is less.
2. The unpaid bill is for service to another customer.
3. The unpaid bill results from the purchase of non-
utility goods or services.
4. Terminations are not allowed on Friday, Saturday,
Sunday, legal holidays recognized by the State of
Idaho, the day preceding legal holidays, or at any
time when the company is not open for business.
MEDICAL EMERGENCY
If the customer or a member of the customer's family is
seriously ill or has a medical emergency, the utility will
postpone termination of service for thirty (30) days if a
written certificate signed by a licensed physician or public
health official is received.
PAYMENT ARRANGEMENTS
The Company may assist you by making payment
arrangements not requiring immediate payment in full. Please
contact us prior to the Final Date to arrange such a payment
plan.
COMPLAINT PROCEDURE
An informal or formal complaint concerning the
termination of service, policies and practices, or any
other matter may be filed directly with the utility. If the
customer is dissatisfied with the proposed resolution of
the complaint, they may contact the Consumer
Assistance staff at:
Idaho Public Utilities Commission
PO Box 83720
Boise, ID 83720-0074
800-432-0369 (toll free) or 208-334-0369
http://www.puc.idaho.gov

Termination of service is prohibited while a complaint is
pending with the Commission or with a court in the
State of Idaho.

The Commission’s Utility Customer Relation Rules are
available on the IPUC’s website.
IMPORTANT REMINDERS
 It is the customer’s responsibility to repair any
water leaks or damage to the service line from the
meter to the home, in the home, or on the
customer’s premises. Preventing lines from
freezing and making prompt repairs, if necessary,
result in lower bills and conserves water.
 Make sure you know where the main water shutoff
valve in your house is located in case you have a
plumbing emergency.
 Fire Hydrant
Any customer with a hydrant located on their
property is responsible to make sure that access to
the hydrant is not blocked by landscaping, trees,
shrubs, or fences. Fire department personnel
must be able to reach all sides of a hydrant.
 Meter Access
Company personnel must be able to reach all
sides of a meter easily. The customer must make
sure that access to the meter is not blocked by
landscaping, trees, shrubs, or fences. Typically,
the meter cover is located near where the water
line enters the property.
 811 – Before You Dig
Idaho Code, Chapter 22, Sections 55-2201 to
55-2210 requires anyone digging, including
homeowners, to contact Digline 2 to 10 business
days before starting work.
Call 811 or 800-342-1585 (http://www.digline.com)
(Water Co. - Update this info for locates in
Boundary, Bonner, Kootenai, Benewah, and
Shoshone counties.)

NOTE: No one, except an authorized agent of water
company name, shall tamper with, interfere with, repair,
connect to, or replace any of the Company’s property.
Any damage to the meter or the Company’s equipment
by the Customer will be the financial responsibility of
the Customer.
2017-Nov