Sample Explanation of Rate Schedule.pdf

Sample Explanation of Rate Schedule.docx 1 2017-Oct
(Include All Company information)
Name, Address, Contact information
Third party operator information
Emergency Contact information

OFFICE hours are ???? (Example: 8:00 a.m. to 1:00 p.m., Tuesday and Wednesday and 8:00 a.m. to 11:00 a.m.,
Thursday.)
REGULAR business hours are defined as 8:00 a.m. to 5:00 p.m., except holidays recognized by the State of Idaho,
and weekends.

RATES
Customer Charge $xx.xx per ???

Metered
???

Flat
???

Fire Protection
???

MISCELLANEOUS CHARGES
 Account Initiation Charge:
Regular Hours $xx.xx
After Hours $xx.xx
 Reconnection Charge for Non-payment or Cross Connection Control:
Regular Hours $xx.xx
After Hours $xx.xx
 Late Payment Charge: 1%
 Returned Payment Charge: $xx.xx
 Meter Testing Charge: $xx.xx
 Customer Requested Service Call: $xx.xx
 One-time New Service Hookup Charge: $xx.xx
In most cases, these charges must be paid prior to service being provided or restored.
See the Company’s Tariff for full details for charges, fees, and rates.
The Tariff can be viewed online on the Idaho Public Utilities Commission’s website at http://www.puc.idaho.gov.
On the Main Page, under “WATER” select the “more” button. Then under “RESOURCES” select “APPROVED
WATER TARIFFS” and then choose the appropriate tariff.

BILLING
Customers will be billed monthly/bi-monthly/quarterly based on the meter readings from the previous billing
period, payable within xx days of the billing date. Meters will be read ???? (weather permitting). Invoices will be
sent out ????. An invoice will be considered past due (xx) ?? days after the invoice date.
Sample Explanation of Rate Schedule.docx 2 2017-Oct

Payment Options
Autopay, Website…. ????

IMPORTANT REMINDERS
 It is the customer’s responsibility to repair any water leaks or damage to the service line from the meter to the
home, in the home, or on the customer’s premises. Preventing lines from freezing and making prompt repairs,
if necessary, result in lower bills and conserves water.
 Make sure you know where the main water shutoff valve in your house is located in case you have a plumbing
emergency.
 Fire Hydrant
Any customer with a hydrant located on their property is responsible to make sure that access to the hydrant
is not blocked by landscaping, trees, shrubs, or fences. Fire department personnel must be able to reach all
sides of a hydrant.
 Meter Access
Company personnel must be able to reach all sides of a meter easily. The customer must make sure that
access to the meter is not blocked by landscaping, trees, shrubs, or fences. Typically, the meter cover is
located near where the water line enters the property.
 811 – Before You Dig
Idaho Code, Chapter 22, Sections 55-2201 to 55-2210 requires anyone digging, including homeowners, to
contact Digline 2 to 10 business days before starting work.
Call 811 or 800-342-1585 (http://www.digline.com)
(Water Co. - Update this info for locates in Boundary, Bonner, Kootenai, Benewah, and Shoshone counties.)

NOTE: No one, except an authorized agent of water company name, shall tamper with, interfere with, repair,
connect to, or replace any of the Company’s property. Any damage to the meter or the Company’s equipment by
the Customer will be the financial responsibility of the Customer.