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Home My WebLink AboutSample Combined Explanation of Rate Schedule_Annual Rules Summary.pdfSample Combined Explanation of Rate Schedule_Annual Rules Summary.docx 1 2017-Oct (Include All Company information) Name, Address, Contact information Third party operator information Emergency Contact information OFFICE hours are ???? (Example: 8:00 a.m. to 1:00 p.m., Tuesday and Wednesday and 8:00 a.m. to 11:00 a.m., Thursday.) REGULAR business hours are defined as 8:00 a.m. to 5:00 p.m., except holidays recognized by the State of Idaho, and weekends. RATES Customer Charge $xx.xx per ??? Metered ??? Flat ??? Fire Protection ??? MISCELLANEOUS CHARGES  Account Initiation Charge: Regular Hours $xx.xx After Hours $xx.xx  Reconnection Charge for Non-payment or Cross Connection Control: Regular Hours $xx.xx After Hours $xx.xx  Late Payment Charge: 1%  Returned Payment Charge: $xx.xx  Meter Testing Charge: $xx.xx  Customer Requested Service Call: $xx.xx  One-time New Service Hookup Charge: $xx.xx In most cases, these charges must be paid prior to service being provided or restored. See the Company’s Tariff for full details for charges, fees, and rates. The Tariff can be viewed online on the Idaho Public Utilities Commission’s website at http://www.puc.idaho.gov. On the Main Page, under “WATER” select the “more” button. Then under “RESOURCES” select “APPROVED WATER TARIFFS” and then choose the appropriate tariff. BILLING Customers will be billed monthly/bi-monthly/quarterly based on the meter readings from the previous billing period, payable within xx days of the billing date. Meters will be read ???? (weather permitting). Invoices will be sent out ????. An invoice will be considered past due (xx) ?? days after the invoice date. Sample Combined Explanation of Rate Schedule_Annual Rules Summary.docx 2 2017-Oct Payment Options Autopay, Website…. ???? IMPORTANT REMINDERS  It is the customer’s responsibility to repair any water leaks or damage to the service line from the meter to the home, in the home, or on the customer’s premises. Preventing lines from freezing and making prompt repairs, if necessary, result in lower bills and conserves water.  Make sure you know where the main water shutoff valve in your house is located in case you have a plumbing emergency.  Fire Hydrant Any customer with a hydrant located on their property is responsible to make sure that access to the hydrant is not blocked by landscaping, trees, shrubs, or fences. Fire department personnel must be able to reach all sides of a hydrant.  Meter Access Company personnel must be able to reach all sides of a meter easily. The customer must make sure that access to the meter is not blocked by landscaping, trees, shrubs, or fences. Typically, the meter cover is located near where the water line enters the property.  811 – Before You Dig Idaho Code, Chapter 22, Sections 55-2201 to 55-2210 requires anyone digging, including homeowners, to contact Digline 2 to 10 business days before starting work. Call 811 or 800-342-1585 (http://www.digline.com) (Water Co. - Update this info for locates in Boundary, Bonner, Kootenai, Benewah, and Shoshone counties.) NOTE: No one, except an authorized agent of water company name, shall tamper with, interfere with, repair, connect to, or replace any of the Company’s property. Any damage to the meter or the Company’s equipment by the Customer will be the financial responsibility of the Customer. SUMMARY OF RULES AND REGULATIONS OF THE IDAHO PUBLIC UTILITIES COMMISSION (IPUC) GOVERNING CUSTOMER RELATIONS OF NATURAL GAS, ELECTRIC AND WATER PUBLIC UTILITIES These rules cover the rights and responsibilities of the customer and the utility. A utility may terminate service to a customer without his/her permission after adequate notice for the following reasons: 1. Failure to pay an undisputed past due bill, or when payment is made with a dishonored check or electronic payment. 2. Failure to make security deposit where it is required. 3. Failure to abide by terms of a payment arrangement. 4. Customer or applicant misrepresented their identity for the purpose of obtaining utility service. 5. Customer or applicant denied or prevented the utility's access to the meter. 6. Willful waste of service through improper equipment or otherwise. 7. Customer or applicant is a minor not competent to contract as defined by Idaho Code. 8. Customer or applicant owes money on an existing account or from a previous account for service provided within the past four years. A utility may deny or terminate service without prior notice to the customer or applicant and without his/her permission for one or more of the following reasons: Sample Combined Explanation of Rate Schedule_Annual Rules Summary.docx 3 2017-Oct 1. A situation exists that is immediately dangerous to life, physical safety, or property. 2. The utility is ordered to terminate service by any court, the Commission or other duly authorized public authority. 3. The service is obtained, diverted, or used without the authorization or knowledge of the utility. 4. The utility has made a diligent attempt to notify the customer of termination, but has been unable to make contact. NOTIFICATION 1. A billing may be considered past due fifteen (15) days after the billing date. A written notice of termination must be mailed at least seven (7) days before the proposed termination date. (Initial Notice) 2. At least twenty-four (24) hours before the service is terminated, another attempt shall be made to contact the customer in person or by telephone. (Final Notice) 3. If service is not terminated within twenty-one (21) calendar days after the proposed termination date, another initial and final notice are required. 4. No additional notice is required if, upon receipt of a termination notice, the customer makes a payment arrangement and fails to keep it, or when payment is made with a dishonored check or electronic payment. WHEN TERMINATION IS NOT ALLOWED 1. The unpaid bill totals less than fifty dollars ($50) or two (2) months service, whichever is less. 2. The unpaid bill is for service to another customer. 3. The unpaid bill results from the purchase of non-utility goods or services. 4. Terminations are not allowed on Friday, Saturday, Sunday, legal holidays recognized by the State of Idaho, the day preceding legal holidays, or at any time when the company is not open for business. MEDICAL EMERGENCY If the customer or a member of the customer's family is seriously ill or has a medical emergency, the utility will postpone termination of service for thirty (30) days if a written certificate signed by a licensed physician or public health official is received. PAYMENT ARRANGEMENT The Company may assist you by making payment arrangements not requiring immediate payment in full. Please contact us prior to the Final Date to arrange such a payment plan. COMPLAINT PROCEDURE An informal or formal complaint concerning the termination of service, policies and practices, or any other matter may be filed directly with the utility. If the customer is dissatisfied with the proposed resolution of the complaint, they may contact the Consumer Assistance staff at: Idaho Public Utilities Commission PO Box 83720 Boise, ID 83720-0074 800-432-0369 (toll free) or 208-334-0369 http://www.puc.idaho.gov Termination of service is prohibited while a complaint is pending with the Commission or with a court in the State of Idaho. The Commission’s Utility Customer Relation Rules are available on the IPUC’s website. DEPOSIT The IPUC rules allow utilities to ask for deposits or payment guarantees under specific conditions. At this time, the Company does not require deposits or payment guarantees.