20071025Larson Magic Farms comments.pdf

From: Mike 2085432543 To: Idaho Public Utilities Comm.Date: 10/25/2007 Time: 9:22:38 AM Page 2 of 8
RECEI\/i-
Idabo .Publie Utilities CoIBmitsioo
Boi~ ldahe
Oct. 23, 2007 2007 OCT 25 Ai'! 9: 29
RE: 31.21.01 CUSTOMER RELATION RULES
BiOi", errors.Docket No. 31-2101-0701
As a customer ofldahoPower. with 22 accounts and annual billings ofS130 OOO I
strongly in support of the commissions recommmdation of chcntging the time in which Idaho
Power can go back to recover under biDing emus.
Even thbugh the commission is proposingtbat Idaho Power can only go back 6 months to
recover billing errors, I that they should not be able to recover any billing errors. due to the
negligence & incompetence on their part.
iDf\HO PU\3L1C
UTiLITiES COMMISS!Or~
R-u-L '-0- aLL - 0"2-
I furthennore support the Commissions recomgteOdation fur following reasons:
1 ~ CuStomens of Idaho Power, ba'le 00 control of when or if any part. device , or control is
or was actually installed by IdahO Power.
2- Customers of Idaho Power. are nevec contacted about any changes to their service
either on their bills, by mail. phone, EmaiI or in person. In most cases, Idaho Power may go years
without notifYing the customer. due to the incompetence on the part ofIdaho Power in detecting
errors that they have made.
3- Customers of Idaho Powec are never given the opportunity of ex:amioing any of the
parts, pieces. devices or controls that Idaho Power may replace at the customers service points.
4- Customen of IdahO Power have no control of any billings or accounting methods used
to bill customers ofIdaho Power. Heo.re.. any errors cannot be checked by customers.
5. No customer should be disaiminated against with this ruling. AU customers who have
been notified of under billings errors, should come under this ruling. At a minimum, a grandfather
clause of 5 years should be incorporated into this ruling.
The cunent policy that Idaho Power can go b;d: 3 years for billing errors, is absolutely
ridiculous. No other business in Idaho has the ability to charge customers for past errors made onthe businesses part.
In conclusion, I am very displease wiih the filet that the Idaho Public Utilities Commission
has not made this rule change proposal readily available to the people of Idaho. No press releases
of any kind bas been in the media. This ends up being a one sided comment period for Idaho
Power.
Michael L. Larson
Larson Magic Farms
4600 N 600 E
~uhJ. Idaho
Email: m1larso~safelink.net