20150522Compliance Filing2.pdf

ROCKY MOUNTAIN
POUIIER
A OMSION OF PAOFI@RP
l407West NorthTemple
Salt Lake City, Uah 84 I 16
May 22,2015
VIA OWRNIGHT DELIWRY
Jean D. Jewell
Commission Secretary
Idaho Public Utilities Commission
472W. Washington
Boise, lD 83702
Attention: Jean D. Jewell
Commission Secretary
?? f ^i c. o.rqr- .)tt " '. <UL,
RE: CASE NO. GNR-U-14-01, ORDER NO.33229 COMPLIANCE FILING
IN THE MATTER OF AYISTA CORPORATION,IDAHO POWER COMPAN"Y,
AND PACIFICORP DBA ROCKY MOUNTAIN POWER'S PETITION FOR AN
EXEMPTTON TO UTTLTTY CUSTOMER RELATTONS RULES 311(4) ArlD (5)
Dear Ms. Jewell:
Rocky Mountain Power, a division of PacifiCorp, provides the following information in
compliance with Order No. 33229 (Order) issued February 17, 2015. On page 19 of the Order,
the Commission found it reasonable to direct the Utilities to notifu a customer's third-party
designee of an impending disconnection at least one week before disconnection is to occur. In
response, Rocky Mountain Power provides the following:
The Company communicates the third-party notification option to all customers annually, and to
all new customers at the start of service, as well as offers this option to customers when
discussing certain concems or issues. Every customer designating a third-party must select the
type of notifications they wish to have sent to their third-party designee:
. Regular Bill Only - receives only regular and reminder statements. Collection Notice Only - receives only past due notices. Both - receives both regular, reminder, and past due notices
The statemenVnotice is simultaneously issued to both the customer and the customer's third-party
designee.
If you have any questions please contact Barb Coughlin at [phone] or
barb. cou gh [e-mail].
Very truly yours,
air.,
ri i;LlT..,.l
Crt/rta F,, /ra",4n-*
Jeffrey K. Larsen
Vice President, Regulation