20150515Revised Compliance Filing.pdf

Avlcta Gorp.
141 1 East Mission P.O. Box3727
Spokane. Washington 992204500
Telephone 509.489{5m
TollFree 8@-727-9170
YIA: Electronic Mail
May 14,2015
Jean D. Jewell, Secretary
Idatro Public Utilities Commission
P O Box 83720
Boise, lD 83720-0074
Dear Ms. Jewell:
Re: Case No. GNR-U-14-01
Dear Ms. Jewell:
Attached for filing with the Commission is an electronic copy of Avista Corporation's
dba Avista Utilities (*Avista or the Company") "Substitute" revised filing dated April24,2015
in compliance with Commission Order 33229 in the above referenced Case No. to the following
tariffsheets, I.P.U.C. No. 28:
First Revision Sheet 70-a Canceling
Third Revision Sheet 70d Canceling
Substitute Third Revision Sheet 70g Canceling
Second Revision Sheet 70a.1 Canceling
Finst Revision Sheet 70-i Canceling
Original Sheet 70-a
Second Revision Sheet 70d
Substitute Second Revision Sheet 70-g
First Revision Sheet 70-g.l
Original Sheet 70-i
This filing includes corrections to the above referenced pages in tariff Schedule 70 that
have updated in more clarity the information required in Order 33229, as well as some
housekeeping that has corrected some page lettering.A legislative copy and a clean copy of the
tariffs are provided as Attachment A.
The Company also provides the following update related to pre-paid service and third-
party notification, compliance with the monthly Credit Tracking Report and revisions to the
Company' s customer notices:
Pre-Paid Service:
Avista currently does not have the technology in place to offer pre-paid service to its
Idaho customers. Avista has explored this option and will continue to do so as it upgrades
technology in the future. Having a remote disconnect device installed does allow the ability for
pre-paid service. In order to offer pre-paid service in the future it would also require
collaboration between the Company, the Commission, and consumer affairs advocates to ensure
that the appropriate consumer protections remain in place.
Third Party Notification Rights:
On page 19 of the Order, the Commission directed utilities to notiff affected customers
about the new, no-knock policy and their third-party notification rights under UCRR 307. In
addition, the Commission encouraged the utilities to find out who a customer's third party
designee is when the customers signs up for service.
When a customer signs up for service with Avista over the phone with a Customer
Service Representative (CSR), the CSR is alerted if a remote disconnect device is installed at the
premise where the customer is requesting service. When the CSR sees this alert, they will
educate the customer about the no-knock policy. In all situations, when a customer signs up for
service, the CSR will ask if the customer would like third-party designee added to their account
for notification purposes. Also, Avista sends a new customer packet to new customers that sign
up for service, which contains information about the customer's rights and responsibilities as
well as information about third-party notification. Lastly, the Company sends an annual notice
to all residential customers with their rights and responsibilitiesl, as well as information about
third-party notification.
t Provided as Attachment B.
Credit Tracking Report:
Please see Attachment C for Avista's most recent credit tracking report in compliance
with Commission Order 33229.
Customer Notice:
The attached "revised" customer notice2 includes revisions made with input from the
Commission Staff.
Please direct any questions on this matter to myself at [phone].
Sincerely,
Manager, Regulatory Policy
Avista Utilities
I inda. [e-mail]
509-495-4975
2 Provided as Attachment D.
ATTACHMENTA
Schedule 70
Strike & Underline
l.P.U.C. No.28 Sheet 70-a
AVISTA CORPORATION
d/b/a Avista Utilities
IDAHO
RULES AND REGULAT]ONS
1. ADOPTION OF RULES OF REGULATORY AUTHORITIES:
The rules regulating electric service, prescribed by the ldaho Public Utilities
Commission, hereinafter called the Commission, are hereby adopted and by this
reference are made a part of this tariff.
The following customer relations rules are not listed in detail in this tariff:
Deposits, Termination/Discontinuance of Service, Master-Metering, Bills, Complaint
Procedures, lnformation to Electric Customers, and Meter Reading and Billing Practices.
These rules will instead be able to be found in the Commission's "Utility CustomerRelationsRuleS,',,and.,MaSterMeteringRulesfor
Electric Companies". Current copies of these Rules will be avail able for Customer
reference at each of the Company's business offices.
2, SCHEDULES AND CONDITIONS:
The schedules and conditions specified in this tariff for electric service are subject
to change in accordance with the laws of the State of ldaho or any amendment thereof.
All schedules apply to electric service available on the established circuits of the
Company.
3. TAXADJUSTMENT:
The rates named in this tariff shall be proportionately increased to compensate for
any county or municipal tax, including franchise fees, or other charges, upon or in respect
of the right of the Company to operate, to use the public streets, alleys or thoroughfares,
or to do business within the jurisdiction imposing the charge.
4, SUPPLY AND USE OF SERVICE:
Service will be supplied only under and pursuant to these Rules, and any
modifications or additions thereto laMully made, and under such applicable rate schedule
or schedules as may from time to time be lavtrfully fixed. Service will be supplied only to
those who secure their source of electric power exclusively from the Company, unless
otherwise provided under appropriate contract. Service shall be used by the Customer
only for the purposes specified in the service agreement and applicable rate schedule or
schedules, and Customers shall not sell, or permit others to use such service, except
when expressly authorized to do so under appropriate contract.
Thomas D. Dukich ,Manager, Rates & Tariff Administration
AVISTA CORPORATION
d/b/a Avista Utilities
IDAHO
RULES AND REGULATIONS - continued
6. APPLICATION AND AGREEMENT FOR SERVICE:- continued
to constitute an agreement by and between the Company and the Customer for the delivery and acceptance
of service under the applicable rate schedule or schedules and said Rules and Regulations.
The Company will provide to its Customers at time of application for service and thereafter such
information relative to its rates, rules and regulations as may from time to time be required by law or
Commission rule and regulation.
All service shall be fumished under an agreement for a term of one year, at the option of the Company, or
longer when so provided in the applicable rate schedule. When optional rate schedules are available the
Customer may not change from one rate schedule to another more frequently than once in any 12-month
period.
For service in large volumes or received under unusual circumstances, the Company may require
the Customer to execute a special written agreement.
6.1 New Customer Turn-On Charge (After-Hours):
There will be no charge for new customer turn-ons when such service connection is
performed during office hours regularly maintained by the Company. For new customer turn-ons
requested to be completed during other hours there will be a charge of $48.00. When a new
Customer receives Company-supplied electric and gas service, a single charge of $48.00 will be
required for after hours service turn-ons.
6.2 lf the new custome/s service is turned on remotely without havino to visit the custome/s
premises. the charqe for connection shall be $12.00 any dav. anv time.
6.23 Return Trip Charge
lf the conditions stated in Sections 7 and 8, below, are not satisfied prior to the Customer's
request for temporary service, a $55.00 charge, per trip, will be billed to the Customer whenever
Company personnel are dispatched to the job site but are unable to connect the service. The
charge will be billed after the conditions have been satisfied and the connection has been made.
When a residential Customer supplies the trench, backfill, conduit, and compaction for an
underground service, a charge of $55.00 per trip return charge will be assessed if the Company's
installation crew cannot install cable on the first appointment or subsequent appointments.
7. CUSTOMER'S SERVICE ENTRANCE AND RELATED FACILITIES:
The Customer shall provide a suitable service entrance facility to the premises to be served at the
point specified by the Company which facility shall meet local, state and national code requirements. The
Customer shall also provide a struc{urally sound point of attachment for the Company's service connections
which will permit the clearance required for safety. All wiring and other distribution facilities on the
Custome/s side of the point of delivery shall be provided by the Customer and maintained and operated at
his expense.
The Customer shall fumish a convenient place, readily accessible without risk of bodily harm to the
Company employees, free from vibration, corrosive atmosphere, and abnormal temperatures, in which to
installthe metering equipment. Usually residential meters will be installed on
l.P.U.C. No.28
lssued by
By
Second Revision Sheet 70-d
Cancelling
First Revision Sheet 70-d 70-d
Avista Utilities
Kelly O. Nonruood, Vice President, State & Federal Regulation
AVISTA CORPORATION
d/b/a Avista Utilities
IDAHO
RULES AND REGULATIONS - continued
11. PAYMENTS: - continued
Company employees collecting payment at the custome/s premises will not accept cash. lf the
customer offers payment in cash during a field collection visit, discontinuance of service will be postponed
and the customer given the opportunity to either make payment at a designated payment agency or provide
an alternative form of payment acceptable to the Company.
Monthly bills for services rendered and other charges are due and payable in full within 15 days from
their date and if not so paid shall be in default. When a residential Customer certifies in writing that payment
by the ordinary due date creates a hardship due to the particular date when the Customer receives funds, the
due date shall be extended up to an additional 15 days.
ln the event the Customer tenders a payment of less than the full amount of the monthly bill for
services and/or other charges, the Company, unless otherwise directed by the Customer when payment is
made, will apply said payment pro rata first to the charges in default and the remainder, if any, to the
current monthly charges.
1 1.1 Returned Check Charge; Checks or payments remitted by Customers in payment of bills are
accepted conditionally. A charge of $20.00 will be assessed the Customer for handling checks or payments
upon which payment has been refused by the bank.
11.2 Lale Payment Charge; Payments not received by the next month's bill date will be considered
late. A late payment charge will be applied to the delinquent amount and will be computed at the rate of 12
percent per annum or one percent per month. The late payment charge will not be applied to time-payment
or equal payment accounts that are cunent.
11,3 Autemafie eheek Handling (ACH) Withdrawal Charge-When a e ustemer requests thatthe
12. DEPOSITS:
See Utility Customer Relations Rules 100-109 and 601.
(Nete; en April 20; 1999; an exeeptien was granteC te Rule 107,02; allewing the Cempany te eredit depesits
whieh ars ne lenger required; ineluding ae€rued intereet, direetly !e euetemer ae€eunts),
13. DISCONTINUANCE OF SERVICE:
See Utility Customer Relations Rules 300-313 and 602-605.
13.1 Field Collection Charge:
A personal visit performed by a Company representative to a service address subsequent to
satisf,ing the provisions regarding Discontinuance of Service shall be deemed a field collection visit.
A $16.00 fee will be assessed for visits that result in the collection of past-due balances from the
Customer during the visit. The fee will be waived if service is disconnected during the visit. The
Customer will receive one free visit on a 12-month rolling basis.
1,I. RECONNECIENCHARGE:
All applieable reeennedien eharges shall be paiC befere serviee is restered, euslemer
ignated payment ageney,
Substitute Second Revision Sheet 70-g
Cancelling
First Revision Sheet 70-g 7o-gl.P.U.C. No.28
lssued by
By
Avista Utilities
Kelly Nonivood,Vice President, State & Federal Regulation
AVISTA CORPORATION
d/b/a Avista Utilities
14.
IDAHO
RULES AND REGUISTIONS - continued
SERVICE RECONNECTION AND REESTABLISHMENT CHARGES:--eentinued
14.1 Reconnection Charge:
When service has been discontinued for failure of the Customer to comply with the
Company's rules and regulations under this tariff including C€fatJt (nonpayment), a charge shall be
made for reconnection.
lf a visit to the customer's oremises is required to manuallv restore service, the charoe for
reconnection shall be:
$24.00, provided satisfactory oavment arrangement@
have been made during the hours of 8:00 a.m. through 4:00 p.m. Monday through Friday, except
holidays; or
$48.00 if such arrangements are made during the hours of 4:00 p.m. through 7:00 p.m.
Monday through Friday, except holidays.
lf such arrangements are made during hours other than the above, the reconnection shall
be completed on the following day except for medical emergencies or a customer disconnected in
error. Any reconnection completed on a weekend or holiday will be charged $48.00.
lf the custome/s service is restored remotelv without visitino the customeis oremises. the
charoe for reconnection shall be:
$12.00 anv dav. any time. orovided satisfactorv oayment ananqements have been made.
State of ldaho Leoal Holidays include: New Years Dav. ldaho Human Riqhts Dav.
Presidents Dav. Memorial Dav, lndeoendence Day. Labor Dav. Columbus Day. Veterans Dav,
Thanksoivino and Christmas.
14.2 ElectricReestablishmentCharge
When service has been discontinued at the Customer's request and then reestablished
within a twelve-month period, the Customer shall be required to pay the monthly minimum charges
that would have been billed had service not been discontinued, as well as a reestablishment
charge. The charge for reestablishment shall be:
$24.00, provided satisfactory Dayment arrangements @
have been made during the hours of 8:00 a.m. through 4:00 p.m. Monday through Friday, except
holidays; or
$48.00 if such arrangements are made during the hours of 4:00 p.m. through 7:00 p.m.
Monday through Friday, except holidays.
lf such arrangements are made during hours other than the above, the reestablishment shall
be completed on the following day except for medical emergencies or a customer disconnected in
error. Any reestablishment completed on a weekend or holiday will be charged $48.00.
lf the custome/s service is restored remotely without visitino the customer's oremises. the
charge for reconnection shall be:
$12.00 any dav. anv time. orovided satisfactorv oayment arranqements have been made.
I.P.U.C. No.28
First Revision Sheet 70-9.1
Canceling
Original Sheet 70-9.1 70-9.1
lssued by
By
Avista Utilities
Kelly O. Nonrvood - Vice President, State & Federal Regulation
l.P.U.C. No.28 Sheet 70-li
AVISTA CORPORATION
d/b/a Avista Utilities
IDAHO
RULES AND REGULATIONS - continued
15. PERSONALIZED BILLING PLANS: - continued
The Company will review each Customer's CLB account on a regular basis.
At the time of the review, the Company will recalculate the Custome/s Base Plan
Amount by using the most recent twelve months of consumption history. !f the
"recalculated" Base Plan Amount differs, by 25o/o or more from the "previous" Base
Plan Amount, the customer will be given the choice of either discontinuing the CLB
Plan or continuing the CLB Plan with the recalculated amount. Under normal
circumstances, the company will not change the amount more than twice in any
twelve (12) month period.
A review will be completed at the twelfth month anniversary of the date the
Customer began their CLB plan. lf the Custome/s recalculated Base Plan Amount
differs by 10o/o or more from the previous Base Plan Amount, the customer will be
given the choice of either continuing or discontinuing their CLB Plan. lf the
Customer chooses to continue their CLB Plan, their new monthly payments will be
their recalculated Base Plan Amount. This recalculated Base Plan Amount will be
based on previous usage or estimated future usage. A Customer's Base Plan
Amount may decrease, increase, or remain the same. Customers with a debit
balance will be given the opportunity to either pay off their balance or have it
included in their CLB payments. lf the customers elect to have their debit balance
included in their monthly payments, their monthly payments will equaltheir Base
Plan Amount plus 1l12th of their debit balance. Customers with credit balances
will have the overpayment applied to their next statement(s). At the customer's
request, any credit balance will be refunded in full.
16. CONTINUITY OF SERVICE:
Electric service is inherently subject to interruption, suspension, curtailment, and
fluctuation. The Company will endeavor at all times to provide a regular and uninterrupted
supply of service, but in case the supply of service shall be interrupted or irregular or
defective or fail from causes beyond its control, the Company will not be liable therefor.
Circumstances exonerating the Company shall include, but not be limited to:
(a) causes beyond Company's reasonable control including fire, flood,
drought, winds, acts of the elements, court orders, insurrections or riots, generation
failures, lack of sufficient generating capacity, breakdowns of or damage to
facilities of Company or of third parties, acts of God or public enemy, strikes or
other labor disputes, civil, military or governmental authority, electrical disturbances
originating on or transmitted through electrical systems with which Company's
system is interconnected and acts or omissions of third parties;
lssued by
By
Avista Utilities
Thomas D. Dukich ,Manager, Rates & Tariff Administration
Schedule 70
CIean
First Revision Sheet 70-a
Canceling
CORPORATION
Avista Utilities
AVISTA
dlbla
IDAHO
RULES AND REGUIATIONS
1. ADOPTION OF RULES OF REGUI.ATORY AUTHORITIES:
The rules regulating electric service, prescribed by the ldaho Public Utilities
Commission, hereinafter called the Commission, are hereby adopted and by this
reference are made a part of this tariff.
The following customer relations rules are not listed in detail in this tariff:
Deposits, Termination/Discontinuance of Service, Master-Metering, Bills, Complaint
Procedures, lnformation to Electric Customers, and Meter Reading and Billing Practices.
These rules will instead be able to be found in the Commission's "Utility Customer
Relations Rules", and "Master Metering Rules for Electric Companies". Current copies of
these Rules will be available for Customer reference at each of the Company's business
offices.
2. SCHEDULES AND CONDITIONS:
The schedules and conditions specified in this tariff for electric service are subject
to change in accordance with the laws of the State of ldaho or any amendment thereof.
All schedules apply to electric service available on the established circuits of the
Company.
3. TAXADJUSTMENT:
The rates named in this tariff shall be proportionately increased to compensate for
any county or municipal tax, including franchise fees, or other charges, upon or in respect
of the right of the Company to operate, to use the public streets, alleys or thoroughfares,
or to do business within the jurisdiction imposing the charge.
4. SUPPLY AND USE OF SERVICE:
Service will be supplied only under and pursuant to these Rules, and any
modifications or additions thereto laMully made, and under such applicable rate schedule
or schedules as may from time to time be laMully fixed. Service will be supplied only to
those who secure their source of electric power exclusively from the Company, unless
otherwise provided under appropriate contract. Service shall be used by the Customer
only for the purposes specifled in the service agreement and applicable rate schedule or
schedules, and Customers shall not sell, or permit others to use such service, except
when expressly authorized to do so under appropriate contract.
lssued May 14,2015 Effective May 29,2015
lssued by
By
Avista Utilities
ruJ^#"Norwood,VicePresident,State&FederalRegulation
No.28
Third Revision Sheet 70-d
Cancelling
Second Revision Sheet 70-d 70-d
AVISTA CORPORATION
d/b/a Avista Utilities
IDAHO
RULES AND REGULATIONS - continued
6. APPLICATION AND AGREEMENT FOR SERVICE:- continued
to constitute an agreement by and between the Company and the Customer for the delivery and acceptance
of service under the applicable rate schedule or schedules and said Rules and Regulations.
The Company will provide to its Customers at time of application for service and thereafter such
information relative to its rates, rules and regulations as may from time to time be required by law or
Commission rule and regulation.
All service shall be fumished under an agreement for a term of one year, at the option of the Company, or
longer when so provided in the applicable rate schedule. When optional rate schedules are available the
Customer may not change from one rate schedule to another more frequently than once in any 12-month
period.
For service in large volumes or received under unusual circumstances, the Company may require
the Customer to execute a special written agreement.
6.1 New Customer Turn-On Charge (After-Hours):
There will be no charge for new customer turn-ons when such service connection is
performed during office hours regularly maintained by the Company. For new customer tum-ons
requested to be completed during other hours there will be a charge of $48.00. When a new
Customer receives Company-supplied electric and gas service, a single charge of $48.00 will be
required for after hours service turn-ons.
6.2 lf the new custome/s service is turned on remotely without having to visit the customer's
premises, the charge for connection shall be $12.00 any day, any time.
6.3 Return Trip Charge
lf the conditions stated in Sections 7 and 8, below, are not satisfied prior to the Customer's
request for temporary service, a $55.00 charge, per trip, will be billed to the Customer whenever
Company personnel are dispatched to the job site but are unable to connect the service. The
charge will be billed after the conditions have been satisfied and the connection has been made.
When a residential Customer supplies the trench, backfill, conduit, and compaction for an
underground service, a charge of $55.00 per trip return charge will be assessed if the Company's
installation crew cannot install cable on the first appointment or subsequent appointments.
7. CUSTOMER'S SERVICE ENTRANCE AND RELATED FACILITIES:
The Customer shall provide a suitable service entrance facility to the premises to be served at the
point specified by the Company which facility shall meet local, state and national code requirements. The
Customer shall also provide a structurally sound point of attachment for the Company's service connections
which will permit the clearance required for safe$. All wiring and other distribution facilities on the
Customefs side of the point of delivery shall be provided by the Customer and maintained and operated at
his expense.
The Customer shall furnish a convenient place, readily accessible without risk of bodily harm to the
Company employees, free from vibration, corrosive atmosphere, and abnormal temperatures, in which to
installthe metering equipment. Usually residential meters will be installed on
lssued May 14,2015 Effective May 29, 2015
UtilitiesBy / Kelly O. Nonivood, Vice President, State & Federal Regulation
ry n/^,^*rJ
Substitute Third Revision
Substitute Second Revision
Sheet 70-g
Cancelling
Sheet 7o-g
AVISTA CORPORATION
d/b/a Avista Utilities
!DAHO
RULES AND REGULATIONS - continued
11. PAYMENTS: - continued
Company employees collecting payment at the customer's premises will not accept cash. lf the
customer offers payment in cash during a field collection visit, discontinuance of service will be postponed
and the customer given the opportunity to either make payment at a designated payment agency or provide
an alternative form of payment acceptable to the Company.
Monthly bills for services rendered and other charges are due and payable in full within 15 days from
their date and if not so paid shall be in default. When a residential Customer certifies in writing that payment
by the ordinary due date creates a hardship due to the particular date when the Customer receives funds, the
due date shall be extended up to an additional 15 days.
ln the event the Customer tenders a payment of less than the full amount of the monthly bill for
services and/or other charges, the Company, unless otherwise directed by the Customer when payment is
made, will apply said payment pro rata first to the charges in default and the remainder, if any, to the
current monthly charges.
1 1.1 Returned Check Charge; Checks or payments remitted by Customers in payment of bills are
accepted conditionally. A charge of $20.00 will be assessed the Customer for handling checks or payments
upon which payment has been refused by the bank.
11.2 Lale Payment Charge; Payments not received by the next month's bill date will be considered
late. A late payment charge will be applied to the delinquent amount and will be computed at the rate of 12
percent per annum or one percent per month. The late payment charge will not be applied to time-payment
or equal payment accounts that are cunent.
12, DEPOSITS:
See Utility Customer Relations Rules 100-109 and 601.
13. DISCONTINUANCE OF SERVICE:
See Utility Customer Relations Rules 300-313 and 602605.
13.1 Field Collection Charge:
A personal visit performed by a Company representative to a service address subsequent to
satisfying the provisions regarding Discontinuance of Service shall be deemed a field collection visit.
A $16.00 fee will be assessed for visits that result in the collection of past-due balances from the
Customer during the visit. The fee will be waived if service is disconnected during the visit. The
Customer will receive one free visit on a 12-month rolling basis.
lssued May 14,2015 Effective May 29,2015
by Avista UtilitiesBy , Kelly Nonivood,ru J^,*,J
Vice President, State & Federal Regulation
AVISTA CORPORATION
d/b/a Avista Utilities
IDAHO
RULES AND REGULATIONS - continued
14. SERVICE RECONNECTION AND REESTABLISHMENT CHARGES:
14.1 Reconnection Charge:
When service has been discontinued for failure of the Customer to comply with the
Company's rules and regulations under this tariff including (nonpayment), a charge shall be made
for reconnection.
lf a visit to the custome/s premises is required to manually restore service, the charge for
reconnec{ion shall be:
$24.00, provided satisfactory payment arrangements have been made during the hours of
8:00 a.m. through 4:00 p.m. Monday through Friday, except holidays; or
$48.00 if such arrangements are made during the hours of 4:00 p.m. through 7:00 p.m.
Monday through Friday, except holidays.
lf such arrangements are made during hours other than the above, the reconnection shall
be completed on the following day except for medical emergencies or a customer disconnected in
error. Any reconnection completed on a weekend or holiday will be charged $48.00.
lf the customer's service is restored remotely without visiting the custome/s premises, the
charge for reconnection shall be:
$12.00 any day, any time, provided satisfactory payment anangements have been made.
State of ldaho Legal Holidays include: New Years Day, ldaho Human Rights Day,
Presidents Day, Memorial Day, lndependence Day, Labor Day, Columbus Day, Veterans Day,
Thanksgiving and Christmas.
14.2 ElectricReestablishmentCharge
When service has been discontinued at the Custome/s request and then reestablished
within a twelve-month period, the Customer shall be required to pay the monthly minimum charges
that would have been billed had service not been discnntinued, as well as a reestablishment
charge. The charge for reestablishment shall be:
$24.00, provided satisfactory payment anangements have been made during the hours of
8:00 a.m. through 4:00 p.m. Monday through Friday, except holidays; or
$48.00 if such arrangements are made during the hours of 4:00 p.m. through 7:00 p.m.
Monday through Friday, except holidays.
lf such arrangements are made during hours other than the above, the reestablishment shall
be completed on the following day except for medical emergencies or a customer disconnected in
error. Any reestablishment completed on a weekend or holiday will be charged $48.00.
lf the customer's service is restored remotely without visiting the custome/s premises, the
charge for reconnection shall be:
$12.00 any day, any time, provided satisfactory payment arrangements have been made.
lssued May 14,2015
Second Revision Sheet 70-9.1
Canceling
First Revision Sheet 70-9.1
lssued by
70-g.1
By / Kelly O. Norwood,ru n/^,*rJ
Vice President, State & Federal Regulation
l.P.U.C. No.28
First Revision Sheet 70-i
Canceling
Original Sheet 70-i 70-i
AVISTA CORPORATION
d/b/a Avista Utilities
IDAHO
RULES AND REGULATIONS - continued
15. PERSONALIZED BILLING PLANS: - continued
The Company will review each Customer's CLB account on a regular basis.
At the time of the review, the Company will recalculate the Custome/s Base Plan
Amount by using the most recent twelve months of consumption history. lf the
"recalculated" Base Plan Amount differs, by 25o/o or more from the "previous" Base
Plan Amount, the customer will be given the choice of either discontinuing the CLB
Plan or continuing the CLB Plan with the recalculated amount. Under normal
circumstances, the company will not change the amount more than twice in any
twelve (12) month period.
A review will be completed at the twelfth month anniversary of the date the
Customer began their CLB plan. lf the Custome/s recalculated Base Plan Amount
differs by 10o/o or more from the previous Base Plan Amount, the customer will be
given the choice of either continuing or discontinuing their CLB Plan. lf the
Customer chooses to continue their CLB Plan, their new monthly payments will be
their recalculated Base Plan Amount. This recalculated Base Plan Amount will be
based on previous usage or estimated future usage. A Customer's Base Plan
Amount may decrease, increase, or remain the same. Customers with a debit
balance will be given the opportunity to either pay off their balance or have it
included in their CLB payments. lf the customers elect to have their debit balance
included in their monthly payments, their monthly payments will equal their Base
Plan Amount plus 1l12th of their debit balance. Customers with credit balances
will have the overpayment applied to their next statement(s). At the custome/s
request, any credit balance will be refunded in full.
16. CONTINUITY OF SERVICE:
Electric service is inherently subject to interruption, suspension, curtailment, and
fluctuation. The Company will endeavor at all times to provide a regular and uninterrupted
supply of service, but in case the supply of service shall be interrupted or irregular or
defective or fail from causes beyond its control, the Company will not be liable therefor.
Circumstances exonerating the Company shall include, but not be limited to:
(a) causes beyond Company's reasonable control including fire, flood,
drought, winds, acts of the elements, court orders, insurrections or riots, generation
failures, lack of sufficient generating capacity, breakdowns of or damage to
facilities of Company or of third parties, acts of God or public enemy, strikes or
other labor disputes, civil, military or governmental authority, electrical disturbances
originating on or transmitted through electrical systems with which Company's
system is interconnected and acts or omissions of third parties;
lssued May 14,2015 Effective May 29,2015
lssued by Avista UtilitiesBy - Kelly O. Norwood, Vice President, State & Federal RegulationV\ J^,^*,J
ATTACHMENT B
g -
=E
. .cb oE E=E*;gS=;ETEEEE;E Eg
=5f
EE ==e
iAe+EeesEEEEEggEE[gEgfigEE"':EEI
lF,
-o()
C)
oq,
y
-
=(E
-o
e
L--o
v
ott
sor-T(E?
EorFs
--hE.
-o,+
(r)trluEo
(a5oo\
E
E-E a- iE EEE =E 6E HeH ?= SE 3tse =.9 zo E a E dE 6'= oE o
= ;cE :AE =,EE.E*5 F!EB IHe 6= =N:-; =?.E +x
= E€EEEFE S?; il pEa zP.s.>:9o= 6 = 6= 96 =F ==P .68;gbo,E ".agBE#: Eai::o9 =€EHEH EESEPEEgI .g;-- 69;EE9 EE3Z "aEEEE; EEE3 €=H=FE NE,E E=+eE5E Fitr!2 -6-5=c: JI
N6giri
N
*
.!
g
G
ooo-aoU.E
o
o
E
o
oeo
l!
oa
o
E.oolriet
sG6\GItl
(ts
-oo
=o
S
=EEEe-e*EE€g=gca€i*EetE
a = i
EEEEEEEEEEEEEEEEiEEEESEEEEEEEEi
ggEEgEg
EEEEEEEg
gggEEg-
=EESE
ggEEEg ggg
Egg
EgE EEgEggE
g
Egg EE-*gegggggE Eg
giggEE gEgg gEEE
rgE i:E ;Ef
EEg
gaE gEgfu
Eg tgE,
gEg
tEgg iE E
ggg ggg gEEEgEg
EEEg
gEEgEg
E=ggf.. . .. . EF. . .. . C:A€E:EEEEEE*I*EEsE
=EEC €i 3=i9E;a=aEEaEeEIEeEE
EEEEEEIBEEEEEgEEggEEEEEEEEEEEEEE:EEEEEEE=E i
EEE'
= EaE lEEEg EEEEEEaEgEEg'iggE
gE
EEg
gEiEEfuggEEE
BIEEEEHIi
Es
=eEE =
si
ATTACHMENT C
Avista Gredit Tracking Report - ldaho
March 2015
Non-Low lncome Low-lncomer*
1. Accounts L17,959 4,259
2. Accounts with Moratoriums L.273 s23
3. Accounts with Arrears*L7.691 1,865
4. Total Arrears Amount*S 3,s04,83s S qqq,qsg
5. Past Due Notices*432 L22
6. Past Due Notice Collect Amount*s 239,660 s 81,076
7. Final Notice Letter*L24 51
8. Disconnects for Non-Pay*
9. Total Collect Amount at Disconnect*)S
10. Same Day Reconnects*0 0
11. Reconnects within 1 week*0 0
12. Total Dollars Written Off (gross)*s
13. Write Offs due to Bankruptcy s 363 s
14. Total Kwh Billed L00,577,3L4 4,598,367
15. TotalTherms Billed 5,2O4,798 104,533
* With the conversion to our new customer information and billing system in February, all customer accounts were considered
current in Feb and began to age in March. Collection notices started March 16, 2015. There were not any disconnects that
occurred in March.
Data is gathered on approximately the first business day of the following month.
Credit Tracklng Definitions
Low-lncome: Accounts receiving Energy Assistance within last 12 months.
Accounts: Accounts are metered service of electric and/or gas services and active at the time the data is gathered.
Typically one account is associated with a specific service address, customers can have multiple accounts.
Accounts with Moratorium: Accounts with an enrollment date for Moratorium within the last 12 months and are active at
the time data is gathered.
Accounts in Arrear: Accounts with a past due balance (Arrears Amount) and active at the time data is gathered. Comfort
Level Billing (levelized pay) accounts with a past due amount are included.
Reconnects within l week: Accounts where service was reconnected within 5 calendar days of disconnect excluding same
day reconnects. Reconnects reported this month can be for disconnects which occurred in the last week of the last month.
Total Dollars Written Off: Gross write offs.
Write Offs Due to Bankruptcy: Gross write offs due to bankruptcy and reported based on the date the Company is notified
of the bankruptcy filing.
2.
3.
5.
6.
May 13, 2015
ATTACHMENT D
^ffittrslifr
141 1 East Mission Avenue
POBo\3727
Spokane, WA 99220-3727
Gharges for Service at:
IDAHO CUSTOMER
123 N ANY CT
HAYDEN, ID 83835
Final NoticeAccountNumber: 6467010000
Paystation Code: 3
Payment was due:
Total Amount Due:
0413012015
119.33
Notice Date:May 5,2015
www.avistautilities.com
Your energy service has been scheduled to be shut off.
To avoid shut off of your energy service, we must receive your payment of $1 19.33 by 0511912015, or your service
will be disconnected without further notice as early as 0512012015.
lmportant: If a remote disconnecUreconnect device is installed on your electric meter, we will not notify you in person
at your service address prior to shutting off your service. Otherwise, a serviceman will notify you in person at your
service address prior to shutting off your service, and if they collect the total amount past due to prevent shut off, a
charge may be assessed. Servicemen do not accept cash in Washington and ldaho
lf your service is shut off, you will be required to pay a deposit in addition to a reconnection fee. Any reconnection of
service requested during the hours of 7:00 a.m. - 7:00 p.m., Monday - Friday, will be completed the same day. Any
reconnect requested after 7:00 p.m. or on a weekend or holiday will be completed the next day.
Payments made at paystations take 3,4 days to post to your account. !f you have already sent your payment,
please notify us.
Customer Service Representatives are available to assist you Monday through Friday 7:00 a.m. to 7:00 p.m. and
Saturday 9:00 a.m. to 5:00 p.m. at [phone]. You can also visit us at www.avistautilities.com.
Sincerely,
Avista Utilities
Please read other side for important customer information.
^frlnstll
14.I1 E MISSION AVE
SPoKANEWA 99252-0001
IDAHO CUSTOMER
COTENANT
PO BOX'l
HAYDEN, ID 83835
USA
Due Date:
TotalAmount Past Due:
Account Number: 6467010000
Paystation Code: 3
0511912015
$119.33
Amount ^Enclosed D
Ir,rllil,,l,!!rl,ll,trrl,lrill,,r,Illrllrlrl,,,tlllrlrrlll,lr,!,
AVISTA
1411 E MISSION AVE
SPoKANE WA 99252-0001
646701 00005000001 56540000000000000001 1 9335
^frlnstl.www.avistautilities.com
Medical Emergency
ln Washington:
lf you have a medical emergency, we will postpone
termination of service, upon notification for a grace period
of five business days, during which time a written
certification from a qualified medicalprofessional must be
received.
ln ldaho:
Upon receipt of a certificate by a licensed physician or
public health official, termination of your service will be
postponed for 30 days.
Would Any of These Service
Be Helpful to You?
I Special Billing Plans
I lnformation on energy use and tips on how to
reduce your bill.
I Customer Assistance Representatives to advise
customers with financial and other hardships.
Gomplaints and Disputes
lf you have a complaint of dispute with Avista, please
contact our office at1-800-227-9187. Any complaint or
dispute received by us will be promptly investigated. lf
we cannot resolve your complaint, you can appeal for
further review by writing or calling your state public utility
commission.
Washington Utilities and Transportation Commission
Chandler Plaza Building
1300 S. Evergreen Park Drive S.W.
Olympia, Washington 98504
www.wutc.wa.gov
or by calling 1-800-562-6150
ldaho Public Utilities Commission
Consumer Assistance
P.O. Box 83720
Boise, lO 83720-0074
www.puc.idaho.gov
or by calling 1-800-432-0369
Your service will not be terminated during any
unresolved, open complaint with a goveming commission.
We are willing to make mutually satisfactory payment
arrangements.
You may call our toll-free number 1-888427-3403.
For paystation locations, visit www.avistautilities.com
^ffivrsrr
141'l East Mission Avenue
POeox3727
Spokane, WA 99220-3727
Past Due NoticeAccountNumber: 6992240000
Paystation Code: 2 Payment was due:
Total Amount Past Due: $
04t13t2015
469.02
Notice Date:May 5, 2015
www.avistauti I ities.com
Charges for Service at:
IDAHO CUSTOMER
123WANYST#lEDUPLEX
RATHDRUM, ID 83858
Our records indicate your account is past due.
To avoid shut off of your energy service for nonpayment of your past due balance, we must receive your payment of
$469.02 by 0512112015, or your service will be disconnected without further notice as early as 0512212015.
lmportant: lf a remote disconnecUreconnect device is installed on your electric meter, we will not notify you in person
at your service address prior to shutting off your service. Otherwise, a serviceman will notify you in person at your
service address prior to shutting off your service, and if they collect the total amount past due to prevent shut off, a
charge may be assessed. Servicemen do not accept cash in Washington and ldaho.
lf your service is shut off, you will be required to pay a deposit in addition to a reconnection fee. Any reconnection of
service requested during the hours of 7:00 a.m. - 7:00 p.m., Monday - Friday, will be completed the same day. Any
reconnect requested after 7:00 p.m. or on a weekend or holiday will be completed the next day.
Payments made at paystations take 3.4 days to post to your account. lf you have already sent your payment,
please notify us.
Customer Service Representatives are available to assist you Monday through Friday 7:00 a.m. to 7:00 p.m. and
Saturday 9:00 a.m. to 5:00 p.m. at [phone]. You can also visit us at www.avistautilities.com.
Sincerely,
Avista Utilities
Please read other side for important customer information.
^filnstli
1411 E MISSION AVE
SPoKANEWA 99252-0001
IDAHO CUSTOMER
PO BOX 1
MTHDRUM, ID 83858
USA
Due Date:
Total Amount Past Due:
Account Number: 6992240000
Paystatlon Code: 2
o5t21t2015
$469.02
Amount ^Enclosed $
lr,rl lil,,l,ilrl,ll, l ltl,lt|l1,,!, Il ltll lltl,,, lllltll ll l l,rt,t,
AVISTA
1411 E MISSION AVE
SPOKANE WA 99252-OOO1
699 22 4 0 0 0 0 2 0 0 0 0 0 7 6 90 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 6 5 6 1 8 4
^&tnstr www.avistauti I ities.com
Medical Emergency
ln Washington:
lf you have a medical emergency, we will postpone
termination of service, upon notification for a grace period
of five business days, during which time a written
certification from a qualified medical professional must be
received.
ln ldaho:
Upon receipt of a certificate by a licensed physician or
public health official, termination of your service will be
postponed for 30 days.
Would Any of These Service
Be Helpfulto You?
I Special Billing PlansI lnformation on energy use and tips on how to
reduce your bill.I Customer Assistance Representatives to advise
customers with financial and other hardships.
Complaints and Disputes
lf you have a complaint of dispute with Avista, please
contact our office at1-800-227-9187. Any complaint or
dispute received by us will be promptly investigated. lf
we cannot resolve your complaint, you can appeal for
further review by writing or calling your state public utility
commission.
Washington Utilities and Transportation Commission
Chandler Plaza Building
1300 S. Evergreen Park Drive S.W.
Olympia, Washington 98504
www.wutc.wa.gov
or by calling 1-800-562-6150
ldaho Public Utilities Commission
Consumer Assistance
P.O. Box 83720
Boise, lO 83720-0074
www.puc.idaho.gov
or by calling 1-800-432-0369
Your service will not be terminated during any
unresolved, open complaint with a goveming commission.
We are willing to make mutually satisfactory payment
anangements.
You may call our toll-free number 1-888427-3403.
For paystation locations, visit www.avistautilities.com