20081104Residential Programs.pdf

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RESIDENTIAL PROGRAS
LOW-INCOME PROGRAMS
Low Income Weatherization ~ Rocky Mountain Power (RMP) parers with
ç()mmpnityclgencies (Eastern Idaho Community Action Parership in Idaho Falls and
SouthEastern Idaho Community Action Agency in Pocatello) to offer weatherization
services at no cost to income eligible households. RM covers 75% of the cost of
instaling;eljgiblemeasures as described in Schedule 21. RMP provides up to $150,000
anually for weatherization servces.
Lend-AHand -Energy Assistace is provided through contrbutions from.customers,
~mpl()yees and RM. The fuds are admnistered though the two local agencies listed
apove. ..~ distributes donation envelopes in November, Februar and Ju-iie customer
pils to soJi~* donations. The company contributed over $31,000 during the 2007/2008
jpr-orar:year with customers and employees contrbuting almost $9,000 for a total
contribution of $40,000.
ENERGY EFFICIENCY PROGRAMS
Home Energy Analysis - A free self-audit is available that provides details on a home's
energy use.
. Home Energy Savings - Provides incentives for products and services for residential
customers with new or existing homes. Incentives are available to customers who buy
energy-effcient appliances, lighting, space conditioning equipment, windows, insulation
and services such as duct sealing and air conditionig equipment tue-ups. Schedule 118
is the tariff outlinng customer eligibility, delivery though a program administrator, and
directing customers to a dedicated program web site. The web site can be found at
ww.homeenergysavings.netlidaholhome and provides incentive levels and eligible
equìpment specifications.
..- See Ya Later, Refrigerator - Customers recycle their old refrigerator or freezer and
receive a $30 rebate.
Time of Day - Ths program provides discounted pricing for shifting energy use away
from on-peak hours.
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Rocky Mounta Power
Residential Programs
PAYMNT PLANS
Equal Payment Plan (Level Pay Plan) - Customers with no arears have the
opportity to choose to pay their mont ly bil in equal payments. The monthy
payments equal 1/12 of the estimated ual biling based on curent rates and the
previous year's usage history.
Winter Payment Program - Allows. cu tomers who are unable to pay their utility bil in
ful, the option of paying an amount equ to one':half of the Equal Payment Plan amount
during the months of November though March. And, paricipants must declare the need
for witer protection from disconnection
Equal Time Payment Program - Cust mers are allowed to pay their past due balance
over an agreed upon time period up to elve months in addition to their curent monthy
biling which is based on their calculated Equal Payment Plan payment.
Time Payment Program - Customers. e allowed to pay their past due balance over a
period up to 12 months in addition to the curent monthly biling which is based on their
actual usage.
OTHER
Bright Ideas Booklets - The booklet in ludes such topics as energy efficiency tips,
safety information and instrctions on ho to read a meter. The booklets are available in
English and Spanish. A supply is given t RM's parnerig agencies that serve low-
income households.
Bil Templates- To assist Spansh speak'ng customers, RM provides templates that
can be placed over monthy bils.
Large Print Bils ~ Customers may requ st to receive a bill in large print.
Choose Due Date -Customers may choo e their due date from arange of dates.
Gift Payments - Individuals are able to h lp a famly member or friend with their
electrc bil by makg a gift payment.
ww.rockvmountainpower.net - Info ation on a variety of topics such as payment
plans, energy effciency, energy assistac , energy saving resources and safety is
provided. Also, a secure login componen is coming soon which will allow customers to
view their bil and usage on-line.
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