20070621Complaint.pdf

May 22, 2006
Idaho Public Utilities Commission
O. Box 83720
Boise, Idaho 83720-0074
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To Whom It May Concern:
I am writing requesting a formal hearing regarding monetary charges made to me by
Intermountain Gas Company in Pocatello, Idaho for monies they say that I owe to them
due to an improperly programmed gas meter, programmed and installed by IMGC on my
property at 1222 Wilson Avenue, Pocatello, Idaho approximately three years ago in 2004.
Each bill that was received from IMGC since the date of installation has been paid in full
monthly with no remaining balance due, each month in a timely fashion.
In January 2007, IMGC notified me of their error stating that the meter was programmed
incorrectly by their employees in 2004 and that I now owed them an additional two
thousand ninety two dollars due to their programming error that was done by them
through no fault of mine.
Had I been aware at the time of use what the rate of use was I would have at that time
changed my heating source, which I have done since notification of the extra, balance. I
have also discontinued my account with IMGC as I am not able to afford the increase in
gas fees.
I feel that I do not owe the gas company any additional monies due to their
incompentency in programming their meters.
They continue to charge me interest on a balance that I feel I have been unjustly charged.
If I am required to seek legal counsel regarding this matter I would expect that IMGC
will cover legal fees as well since it is indeed their error. I had no knowledge of any
problem that went unrepaired for three years.
Thank you for your attention regarding this matter.
Custom Towing and Recovery
1220 Wilson Ave
Pocatello , 10 83201-4358
May 24, 2007
RE: 1222 Wilson Ave
Dear Customer:
In the process of working a routine service call at the above referenced address,
our service technician discovered that the meter s index was programmed
improperly. Research of activity at this address reveals that this occurred during
the billing month of December 2003. The result of this error is that your meter
has been reporting one-half (1/2) the actual usage and you have subsequently
been being billed for one- half of the actual energy consumed. This error has
been corrected at the meter and the usage history on the account has also been
corrected to reflect actual energy consumption for the premise.
A charge of $2 000.92 for the therms you used but were not billed for will appear
on your next billing statement. We value you as a customer and apologize for
any inconvenience this may cause and are happy to make payment
arrangements with you.
Please contact our Customer Service Center at 1-800-548-3679 to make needed
payment arrangements or to answer any questions you may have. Thank you in
advance for your understanding.
Cordially,
Billing Technician
Intermountain Gas Company