20070713Answer.pdf

EXECUTIVE OFFICES
INTERMOUNTAIN INDUSTRIES, INC.
555 SOUTH COLE ROAD. P.O. BOX 7608. BOISE, IDAHO 83707. [phone] . FAX: [phone]
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July 13 , 2007
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Jean Jewell
Idaho Public Utilities Commission
472 W Washington St.
PO Box 83720
Boise ID 83720-0074
Re:Formal Complaint filed by Mr. Jim Willson dba Custom Towing and Recovery
IPUC CASE NO. INT-07-
Dear Ms. Jewell:
In response to the Formal Complaint filed by Mr. Jim Willson dba Custom Towing and
Recovery and pursuant to the above referenced Case and Order Number
Intermountain Gas Company respectfully submits an original and seven (7) copies, its
answer in defense of said Complaint.
Sincerely,
~'~
Terri Shoen
Director Customer Services
TERRI SHOEN
INTERMOUNTAIN GAS COMPANY
555 South Cole Road
O. Box 7608
Boise, Idaho 83707
[phone]
Fax: [phone]
Representative for Intermountain Gas Company
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BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
Mr. Jim Willson
dba Custom Towing and Recovery
Complainant
vs.
INTERMOUNTAIN GAS COMPANY
Respondent.
Re:CASE NO. INT-07-
Case No.INT-07-
ANSWER OF INTERMOUNTAIN
GAS COMPANY
Intermountain Gas Company (the "Company" or "Intermountain ) hereby respectfully
submits its answer and the following exhibits, in regards to the above referenced case
number.
Exhibit No.1 - Adjustment Worksheet - Excel worksheet that depicts and calculates
the under billing for 36 of the 37 month period.
Exhibit No.2 - Adjustment Notification Letter
Exhibit No.3 - Copy of Custom Towing and Recovery s December Bill- Total owing
of $2 351.76 includes adjustment of $2 000.92 representing 36 months under billing
and accurate cyclical charges for Dec 15 2006 - January 16, 2007.
Mr. Jim Willson dba Custom Towing and Recovery is disputing the adjusted billing for
000.92 owed to Intermountain.
Jim Willson dba Custom Towing and Recovery was an Intermountain customer at
1222 Wilson Ave., Pocatello , Idaho, from December 2003 thru February 26 2007.
When the two foot drive gas meter #493033 and ERT (Electronic Remote Transmitter)
#0022928479 were set at this property in December 2003 , an incorrect meter drive
ANSWER OF INTERMOUNTAIN GAS COMPANY -
rate of one foot was programmed into the ERT, causing the ERT to report to the billing
system exactly % of the natural gas used. This subsequently caused Custom Towing
and Recovery to be under billed by a factor of one-half.
This billing error was identified on December 29, 2006, when a service technician was
on the property during a routine service call. The billing error covered the time period
of December 2003 thru December 2006 , a period of 37 months. Intermountain s billing
department prepared an adjustment worksheet to calculate the amount owed for the
actual therms used by Custom Towing and Recovery (Exhibit 1), which was forwarded
to the Pocatello District Manager for discussion with the customer
Intermountain s Pocatello District Manager, Randy Morgan, contacted Mr.Wilison on
January 11 , 2007 concerning the billing error. At that time , Mr. Morgan informed Mr.
Willson of the adjusted amount of $2 000., covering 36 of the 37 months. This 36
month time frame is permitted under Idaho Statutes and the IPUC Utility Customer
Relations Rule 204. (01) Errors in Preparation - Malfunctions - Failure to Bill (02)
Corrections and (03) Refunds and Additional Payments. The offer was extended to
Mr. Willson to pay this past due amount in payment arrangements, which covered the
36 month timeframe with no interest.
A letter was prepared by the billing department and mailed to Custom Towing and
Recovery on January 11 2007, along with a copy of the adjustment worksheet. (See
Exhibits 1 and 2). The adjustment of $2 000.92 was posted to the customer s account
on January 11 , 2007. On January 19, 2007, the December bill for Custom Towing
and Recovery was generated in the amount of $2 351.76 and mailed to 1222 Wilson
Ave., Pocatello, Idaho. (See Exhibit 3).
While Intermountain understands this adjustment presents an inconvenience for Mr.
Willson, treating Mr. Wilson s billing error differently than other Intermountain
customers, the Company contends, would be discriminatory and preferential.
Reference Idaho Code 61-315, Discrimination and Preference Prohibited.
Intermountain requests that the complaint be dismissed and that Mr. Willson be
directed to pay the rebilled amount of $2 000.92 with payment arrangements at his
request.
Dated this 13th day of July, 2007
Intermountain Gas Company
Te ri Shoen
Representative for Intermountain Gas Company
ANSWER OF INTERMOUNTAIN GAS COMPANY - 2
CERTIFICATE OF MAILING
I HEREBY CERTIFY that on this 13th day of July, 2007, I served a copy of the within
and foregoing document upon:
Mr. Jim Willson dba Custom Towing and Recovery
1220 Wilson Ave.
Pocatello , ID 83201-4358
Jean Jewell
Idaho Public Utilities Commission
472 W Washington St.
PO Box 83720
Boise , ID 83720-0074
By depositing true copies thereof in the United States Mail , postage prepaid, in
envelopes addressed to said persons at the above addresses.
Terri S oen
Director Customer Services
ANSWER OF INTERMOUNTAIN GAS COMPANY - 3
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Exhibit No.
Case No. INT-O7-
Intermountain Gas Company
Page 1 of
Custom Towing and Recovery
1220 Wilson Ave
Pocatello , ID 83201-4358
January 11 , 2007
RE: 1222 Wilson Ave
Dear Customer:
In the process of working a routine service call at the above referenced address
our service technician discovered that the meter s index was programmed
improperly. Research of activity at this address reveals that this occurred during
the billing month of December 2003. The result of this error is that your meter
has been reporting one-half (1/2) the actual usage and you have subsequently
been being billed for one- half of the actual energy consumed. This error has
been corrected at the meter and the usage history on the account has also been
corrected to reflect actual energy consumption for the premise.
A charge of $2 000.92 for the therms you used but were not billed for will appear
on your next billing statement. We value you as a customer and apologize for
any inconvenience this may cause and are happy to make payment
arrangements with you.
Please contact our Customer Service Center at 1-800-548-3679 to make needed
payment arrangements or to answer any questions you may have. Thank you in
advance for your understanding.
Cordially,
Billing Technician
Intermountain Gas Company
Exhibit No.
Case No, INT-O7-
Intermountain Gas Company
Page 1 of
INTERMOUNTAIN GAS COMPANY
. P.O, Box 64
Boise, Idaho 8~732
..
wWw.intgas.
PAYMENT DUE DATE
Feb 02, 2007
ACCOUNT NUMBER
10482100-001-
PAY THIS AMOUNT
351,
[phone]
Call 7 AM - 7 PM Mon-Fri
SERVICE ADDRESS: 1222 Wilson Ave, Pocatello, 10 83201-4358READING DATES METER READINGS
Total of Account - Previous Billing
Payments Received
Balance Forward
$130.
$130.04 CR
$0.
FROM
Dec 29
Dec 15
FROM
4364
TO = 100 CU FT X BilLING FACTOR = THERMS BillED174 174 0,992 1734515 151 0.992 150
BilLING DATE
Jan 19, 2007
TYPE OF RATE I I
GS1'
CURRENT ACTIVITY THERMS RATE CHARGE
Current Usage 200
123
03321
01201
$206.
$124.48
$9,
$10.
000.
AVERAGE THERMS PER DAY
THIS YEAR LAST YEAR
10.4.4
Customer Charge
Municipal Franchise Fee
Billing Adjustment
Total Current Activity
Balance Forward
Total of Account - Due Feb 02, 2007
351.
$0,
351.
Keep your furnace in good operating order. Change or clean filters regularly, Also, don t forget to remove ice and snow from your gas
meter,
INTERMOUNTAIN GAS COMPANY
O, Box 64
Boise, Idaho 83732
www.intgas.com
PAYMENT DUE DATE
Feb 02, 2007
ACCOUNT NUMBER
10482100-001-
PAY THIS AMOUNT
351,
1048210000 1 0000 2 35176
BALANCE FORWARD
$0.
CURRENT CHARGES
351.76
TOTAL OF ACCOUNT
Custom Towing & Recovery
Jim Willson
1220 Wilson Ave
Pocatello, 10 83201-4358
II"I",II";I,IJI""'I II,I'I II"I'I I,,,III'I'I I,I
$2,351.
AMOUNT ENCLOSED