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HomeMy WebLinkAbout20021209_257.pdfDECISION MEMORANDUM TO:COMMISSIONER KJELLANDER COMMISSIONER SMITH COMMISSIONER HANSEN JEAN JEWELL RANDY LOBB DON HOWELL BEVERLY BARKER RON LAW GENE FADNESS TONYA CLARK WORKING FILE FROM:DANIEL KLEIN DATE:SEPTEMBER 5, 2002 RE:FORMAL COMPLAINT OF MARY BURKE On August 29 2002, the Commission received a "formal" complaint from Ms. Mary Burke against Idaho Power. Ms. Burke is requesting that an alleged past due amount of $323. be removed from her current account. The amount in dispute was transferred from a prior account. BACKGROUND On January 10, 2002, Mary Burke maintains that she contacted Idaho Power to disconnect service at 3644 Tee Avenue, Boise. On January 18 , 2002, a total of $1358.42 was charged off to bankruptcy. Ms. Burke received a bill from Idaho Power in February, which she assumed was a final bill for the 3644 Tee Avenue address. This bill was never paid. Ms. Burke also received a bill in March for the 3644 Tee Avenue. This bill also was not paid. On March 2002, Mary Burke contacted Idaho Power to establish service at 1344 W. Crestwood Dr. Meridian, beginning April 1 , 2002. During this contact, Idaho Power verified that Ms. Burke wanted her service at 3644 Tee Avenue, Boise disconnected. Ms. Burke s April bill reflected the unpaid balance carried forward from the Tee address, with the associated late payment charge along with billing for service provided to her new address. DECISION MEMORANDUM SEPTEMBER 5 , 2002 Idaho Power maintains that there is no record of Ms. Burke contacting the Company about the disputed billing or placing an order to disconnect service prior to March 25. The Company is not contesting the claim that Ms. Burke vacated her home on Tee and had it up for sale during the time period in question. Without an order for disconnection, however, the Company had no reason to believe that Ms. Burke would not be responsible for the bills. STAFF ANALYSIS Ms. Burke has provided information that indicates she vacated the Tee address sometime in January 2002. Ms. Burke has not provided evidence that she ordered disconnection of service on January 10, 2002. At Ms. Burke request, Staff contacted Qwest to inquire about her telephone service order activity. Ms. Burke did contact Qwest on January 3 2002 to have service moved to 2663 Westland Place, Boise on January 9 2002, and disconnected at the Tee address January 20 2002. She contacted Qwest again on January 8 2002 to update the transfer to the new address for January 16, 2002, and the disconnection at the Tee address on January 11 2002. The fact that Ms. Burke transferred telephone service to another address does not prove that she requested Idaho Power to disconnect her service. The Company has no record of her requesting that bills be sent to any address other then the Tee or Crestwood addresses. Typically, if the Company receives an order for disconnection without a corresponding request for connection at a new address, which would have been the case with Ms. Burke in January, the customer s account is noted so that the final bill would reach the customer rather than simply go to the customer s previous address. Furthermore, it is not unusual for customers selling homes to disconnect all utility services except electricity or gas, particularly during the winter when both heat and light would be needed. In reviewing the complaint record, Staff could not find any justification for reversing Idaho Power s decision to hold Ms. Burke responsible for the billing in question. The parties have attempted to reach an agreement informally and have been unable to do so. Given this impasse, Staff recommends that a summons be issued requiring Idaho Power to answer the complaint. DECISION MEMORANDUM SEPTEMBER 5, 2002 COMMISSION DECISION The Commission s procedural Rule 24 allows a disgruntled party to formally file a complaint. IDAPA 31.01.01.024. Should the Commission issue a summons to Idaho Power? How does the Commission wish to proceed? ~~~ Daniel Klein i:dmemos/fc ofmary burke DECISION MEMORANDUM SEPTEMBER 5, 2002