20180926Corrected 185A.pdf

Avista Corp.
l4l I East Mission P.O.Box3727
Spokane, Washington 99220-0500
Telephone [phone]
Toll Free 800-727-9170
September 26,2018
Diane Hanian, Secretary
Idaho Public Utilities Commission
Statehouse Mail
W. 472 Washington Street
Boise,Idaho 83720
Re: AVU-G-18-06 - Avista Corporation TariffSchedule 185, Service Quality Measures Program
- Substitute Original Sheet 185A
Dear Ms. Hanian:
On September 7 ,2018, Avista Corporation, dba Avista Utilities (Avista or the Company), filed
proposed tariff Schedule 185, "Seryice Quality Measures Program-Idaho". The Company has since
become aware of a typographical error on its tariff sheet 185,4.. As such, the purpose of this filing is
to substitute a corrected sheet in place of the Original Sheet 1854.
The Company requests to maintain the original effective date of November 1 , 201 8. [f you
have any questions regarding this filing, please contact Jaime Majure at [phone] or
j aime. maj ure(rJ avi sta com. com.
Sincerely,
/y{Lh4da,M. Ge,wa,[*
Linda Gervais
Senior Manager, Regulatory Policy
Avista Utilities
s09-495-4975
I inda. eervai s (rr a vi stacorp. com
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Enclosure
Ai,ivtsra i
l.P.U.C. No.27 Substitute I Sheet 1854
Patrick Ehrbar, Director of Regulatory Affairs
AVISTA CORPORATION
d/b/a Avista Utilities
SCHEDULE 185A
SERVICE QUALITY MEASURES PROGRAM - IDAHO (continued)
4. The Company's average response time to a naturalgas system emergency in
ldaho will not exceed 55 minutes for the calendar year, where:a, Response time is measured from the time of the customer call to the arrival of
a field service technician; andb. A'natural gas system emergency" is defined as an event involving a natural
gas explosion or fire, a fire in the vicinity of natural gas facilities, police/fire
departments, leaks identified in the field as "Grade 1", high or low gas
pressure problems identified by alarms or customer calls, natural gas system
emergency alarms, or calls regarding carbon monoxide, natural gas odor,
runaway furnace, or delayed ignition.
Customer Service Guarantees
Keepino Aopoirlt$ents
1. The Company will keep mutually agreed upon appointments regarding natural gas
service, scheduled in the time windows of either 8:00 a.m. - 12:00 p.m, or 12:00
p.m. - 5:00 p.m., except for the following instances:
a. The Customer or Applicant cancels the appointment;
b. The Customer or Applicant fails to keep the appointment; or
c. The Gompany reschedules the appointment with at least 24 hours' notice.
Connectino Gas Service
2. The Company will connect gas service on the same day the Customer or Applicant
requests service, except for the following instances:
a. The service request is received by the Company after 7:00pm on
weekdays, or on a weekend or holiday;
b. The Customer requests an alternative future date for service connection;
c, The Customer or Applicant is not available at the time of connection;
d. Construction is required before the service can be connected;e, The Customer or Applicant does not provide evidence that all required
government inspections have been satisfied;f. Required payments to the Company have not been received;g. The service was disconnected for nonpayment or theft/diversion of service;
h. Gas service cannot be connected due to an outage;i. Electric service is not connected prior to connecting gas service;j. When applicable, water service is not connected prior to connecting gas
service; or
k, An action or event that is outside the control of the Company prevents the
Company from connecting service.
Effective Novemberl,2Ol8lssued September26,20'18
by
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