HomeMy WebLinkAboutTelecom Management Inc dba Pioneer Telephone.pdfTelecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 1
Cancels Original Sheet 1
Interexchange Service
TITLE SHEET
TELECOM MANAGEMENT, INC. D/B/A PIONEER TELEPHONE
TARIFF NO. 1
This tariff contains the description, regulations, and rates applicable to the furnishing of service and
facilities for telecommunications services provided by Telecom Management, Inc. d/b/a Pioneer
Telephone. With principal offices at 39 Darling Ave., South Portland, Maine 04106. This tariff is on file
with the Idaho Public Utilities Commission, and copies may be inspected during normal business hours at
the Company’s principal place of business.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106
(T)
(T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 3rd Revised Sheet 2
Cancels 2nd Revised Sheet 2
Interexchange Service
CHECK SHEET
All sheets of this tariff are effective as of the date shown on the bottom of the respective sheet (s). Original and
revised sheets as named below comprise all changes from the original tariff and are currently in effect as of the
date on the bottom of this page.
Sheet Revision
1 1st Revised
2 3rd Revised
3 1st Revised
4 1st Revised
5 1st Revised
6 1st Revised
7 1st Revised
8 1st Revised
9 1st Revised
10 1st Revised
11 1st Revised
12 1st Revised
13 1st Revised
14 1st Revised
15 1st Revised
16 1st Revised
17 1st Revised
18 1st Revised
19 1st Revised
20 1st Revised
21 1st Revised
22 1st Revised
23 1st Revised
24 3rd Revised
25 4th Revised
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106
(T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 3
Cancels Original Sheet 3
Interexchange Service
TABLE OF CONTENTS
Title Sheet……………………………………………………. 01
Check Sheet………………………………………………….. 02
Table of Contents……………………………………………. 03
Symbols……………………………………………………… 04
Tariff Format………………………………………………… 05
Section 1: Definitions and Abbreviations……………………. 06
Section 2: Rules and Regulations……………………………. 09
Section 3: Description of Service……………………………. 19
Section 4: Rates and Charges………………………………… 23
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106 (T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 4
Cancels Original Sheet 4
Interexchange Service
SYMBOLS
The following are the only symbols used for the purposes indicated below:
C - To Signify Change In Regulation
D - To Signify Discontinued Rate or Regulation
I - To Signify Rate Increase
M - To Signify Text Moved From Another Tariff Location
N - To Signify New Rate Or Regulation
R - To Signify Rate Reduction
T - To Signify Change In The Text But No Change in Rate Or Regulation
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106 (T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 5
Cancels Original Sheet 5
Interexchange Service
TARIFF FORMAT
A. Sheet Numbering – Sheet numbers appear in the upper-right corner of the sheet. Sheets are
numbered sequentially. However, new sheets are occasionally added to the tariff.
B. Sheet Revision Numbers – Revision numbers also appear in the upper-right corner of the sheet.
These numbers are used to determine the most current sheet version on file with the Commission.
For example, 4th Revised Sheet 14 cancels 3rd Revised Sheet 14.
C. Paragraph Numbering Sequence – There are various levels of alphanumeric paragraph coding.
Each level of coding is subservient to its next higher level of coding.
2.
2.1.
2.1.1.
2.1.1.A.
2.1.1.A.1.
2.1.1.A.1.(a)
D. Check Sheets – When a tariff filing is made with the Commission, an updated Check Sheet
accompanies the tariff filing. The Check Sheet lists the sheets contained in the tariff, with a cross
reference to the current revision number. When new sheets are added, the Check Sheet is
changed to reflect the revision. All revisions made in a given filing are designated by an asterisk
(*). There will be no other symbols used on this sheet if these are the only changes made to it
(i.e., the format, etc., remains the same, just new revision levels on some sheets). The tariff user
should refer to the latest Check Sheet to find out if a particular sheet is the most current on file
with the Commission.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106 (T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 6
Cancels Original Sheet 6
Interexchange Service
SECTION 1 – DEFINITIONS AND ABBREVIATIONS
1.1 Definitions:
Application for Service – A standard order form which includes all pertinent billing, technical,
and other descriptive information which will enable the carrier to provide the communication
service as required.
Authorized User – A person, firm, corporation, or other entity authorized by the customer to
receive or send communication.
Cancellation of Order – A customer-initiated request to discontinue processing a service order,
either in part or in its entirety, prior to completion.
Carrier – Telecom Management, Inc. d/b/a Pioneer Telephone, unless specifically state otherwise.
Company – Telecom Management, Inc. d/b/a Pioneer Telephone, also referred to as “Carrier”.
Completed Calls – Completed calls are calls answered on the distance end. In the event a
customer is charged for an incomplete call, the Company will issue a credit to the customer upon
request.
Customer – The person, firm, corporation, or other entity which orders or uses service and is
responsible by law for payment for communication service form the telephone utility.
Customer Provided Equipment – Terminal equipment provided by a customer.
Day Rate Period – 8:00 a.m. through 459 p.m., Monday through Friday.
Disconnect – The disabling of circuitry preventing outgoing and incoming toll communication
service provided by Carrier.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106 (T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 7
Cancels Original Sheet 7
Interexchange Service
1.1 Definitions: (continued)
Due Date – The last day for payment without unpaid amounts being subject to a late payment
charge.
Evening Rate Period – 5;00 p.m. through 10:59 p.m., Sunday through Friday.
Holidays – Carrier’s recognized holidays are New Year’s Day, Memorial Day, Independence
Day, Labor Day, Thanksgiving Day and Christmas Day.
Night/Weekend Rate Period – 11:00 p.m. through 7:59 a.m., everyday; 8:00 a.m. through 10:59
p.m. Saturday; and 8:00 a.m. through 4:59 p.m. Sunday.
Normal Business Hours – 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding holidays.
Premises – The space occupied by an individual customer in a building, in adjoining buildings
occupied entirely by that customer, or on contiguous property occupied by the customer separated
only by a public thoroughfare, a railroad right of way or a natural barrier.
Terminal Equipment – All telephone instruments, including pay telephone equipment, the
common equipment of large and small key and PBX systems and other devices and apparatus,
and associated wiring, which are intended to be connected electrically, acoustically or inductively
to the telecommunication system of the telephone utility.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106 (T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 8
Cancels Original Sheet 8
Interexchange Service
1.2 Abbreviations:
LATA – Local Access Transport Area
LEC – Local Exchange Carrier
MTS – Message Toll Service
PBX – Private Branch Exchange
SAL – Special Access Line
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106 (T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 9
Cancels Original Sheet 9
Interexchange Service
SECTION 2 – RULES AND REGULATIONS
2.1 Carrier Undertaking
Carrier provides long distance message toll telephone service to customers for their direct
transmission of voice, data, and other types of telecommunications.
Communications originate when the customer accesses Carrier directly or through the facilities of
the local service carrier via one or more access lines, equal access or on a dial-up basis. Carrier
may act as the customer’s agent for ordering access connection facilities provided by other
carriers or entities when authorized by the customer, to allow connection of a customer’s location
to the Carrier network. The customer shall be responsible for all charges die for such service
arrangements.
The Company’s services are provided on a monthly basis (30 days) and are available twenty-four
(24) hours per day, seven (7) days per week.
2.2 Limitations on Service
2.2.1 Service is offered subject to the availability of the necessary facilities and/or equipment
and subject to the provisions of this tariff.
2.2.2 Carrier reserves the right to discontinue furnishing service upon written notice, when
necessitated by conditions beyond its control or when the customer is using the service in
violation of the provisions of this tariff or in violation of the law.
2.2.3 Title to any equipment provided by carrier under these regulations remains with Carrier.
Prior written permission from the company is required before any assignment or transfer.
All regulations and conditions contained in this tariff shall apply to any such assignee or
transferee.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106 (T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 10
Cancels Original Sheet 10
Interexchange Service
2.3 Use of Service
Service may not be used for any unlawful purposes or for any purpose for which any payment or other
compensation is received by the customer, except when the customer is a duly authorized and regulated
common carrier.
2.4 Limitation of Liability
2.4.1 Carrier shall not be liable to any person, firm or entity for damages, either direct, indirect,
consequential, special, incidental, actual, punitive, or for any other damages or lost profits arising
out of mistakes, accidents, errors, omissions, interruptions, delays or defects in transmissions and
not caused by the negligence of the carrier, commencing upon activation of service and in no
event exceeding an amount equivalent to the proportionate charge to the customer for the period
of service during which , accidents, errors, omissions, interruptions, delays or defects in
transmission occurred.
2.4.2 Carrier makes no warranty, whether express, implied or statutory, as to the description, quality,
merchantability, completeness or fitness for any purpose of the service or local access, or as to
any other matter, all of which warranties by Carrier are hereby excluded and disclaimed.
2.4.3 Carrier, at its own expense, will indemnify the customer and hold it harmless in respect to any
and all loss, damage, liability or expense asserted against the customer by a third party on account
of any property damage or personal injury caused by any negligence or willful misconduct of
Carrier or its agents or representatives arising out of performance by Carrier of any testing or
other activities on the customer’s premises pursuant to this tariff. Carrier’s obligations under the
immediately preceding sentence shall be subject to the customers full performance of this tariff
and subject further to the customer’s duty to take reasonable precautions in the location,
construction, maintenance and operation of all activities, facilities and equipment for the
protection against hazard or injury and to not interfere with the services provided by Carrier.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106 (T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 11
Cancels Original Sheet 11
Interexchange Service
2.4 Limitation of Liability (continued)
2.4.4 Carrier shall be indemnified and held harmless by the customer against:
A. Claims for libel, slander, infringement of copyright or patent infringement,
unauthorized use of any trademark, trade name or services mark arising out of the
material, data information, or other content transmitted over the carrier’s
facilities; and
B. All other claims arising out of any act or omission by the customer in connection
with any service provided by Carrier.
2.4.5 The language set forth in this Section does not constitute a determination by the
Commission that a limitation of liability imposed by the Company should be upheld in a
court of law. Acceptance for filing by the Commission recognizes that it is a court’s
responsibility to adjudicate negligence and consequential damage claims. It is also the
court’s responsibility to determine the validity of the exculpatory clause.
2.5 Interruption of Service
A credit allowance for interruption of service which are not due to Carrier’s testing or adjusting,
to the negligence of the customer, or to the failure of the channels, equipment, and/or
communications systems provided by the customer, are subject to the general liability provisions
set forth in this tariff. It shall he the obligation of the customer to notify Carrier of any
interruption in service. Before giving such notice, the customer shall ascertain that the trouble is
not being caused by any action or omission by or within the customer’s control and is not wiring
or equipment connected to the Carrier terminal.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106 (T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 12
Cancels Original Sheet 12
Interexchange Service
2.6 Customer Responsibility
2.6.1 All customers assume general responsibilities in connection with the provisions and use
of Carrier’s service. When facilities, equipment, and/or communication systems provided
by others are connected to Carrier’s facilities, the customer assumes additional
responsibilities. All customers are responsible for the following:
A. The customer is responsible for placing orders for service, paying all charges for
service rendered by Carrier and complying with all Carrier’s regulations
governing the service. The customer is also responsible for assuring that its users
comply with regulations.
B. When placing an order for service, the customer must provide:
1. The name(s) and address(s) of the person(s) responsible for the payment
of service charges.
2. The name(s), telephone number(s), and address(s) of the customer
contact person(s).
C. The customer must pay Carrier for the replacement or repair of Carrier’s
equipment when the damage results from:
1. The negligence or willful act of the customer or user.
2. Improper use of service.
3. Any use of equipment or service provided by others.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106 (T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 13
Cancels Original Sheet 13
Interexchange Service
2.6.2 Maintenance, Testing and Adjustment
Upon reasonable notice, the equipment provided by Carrier shall be made available to
Carrier for such tests and adjustments as may be necessary to maintain them in
satisfactory condition. No such interruption allowance will be granted for the time during
which such tests and adjustments are made.
2.6.3 Deposits
The Company may require a customer who has a proven history of late payment or
whose financial responsibility is not a matter of record to make a deposit to be held as a
guarantee for the payment of charges. Such a deposit shall not exceed an amount equal to
twice the estimated average monthly usage charges and/or the monthly recurring charges.
Interest on deposits shall be paid in accordance with the rules of the Commission.
Deposits shall be returned to the customer when service is terminated or when
satisfactory credit has been established. Satisfactory credit may be established through
prompt payment of all Carrier bills for a period of one year.
Upon termination of service, deposits with accrued interest shall be credited to the final
bill and the balance shall be returned within 45 days to the customer.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106 (T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 14
Cancels Original Sheet 14
Interexchange Service
2.6.4 Credit Allowance
Credit for failure of service or equipment will be allowed only when failure is caused by
or occurs in equipment owned, provided and billed for, by Carrier.
A. Credit allowances for failure of service or equipment starts when the customer
notifies Carrier of the failure or when Carrier becomes aware of the failure and
ceases when the operation has been restored and an attempt has been made to
notify the customer.
B. The customer shall notify Carrier of failures of service or equipment and make
reasonable attempts to ascertain that the failure is not caused by customer
provided facilities, any act or omission of the customer, or in writing or
equipment connected to the terminal.
C. Only those portions of the service or equipment operation disabled will be
credited. No credit allowances will be made for:
1. Interruptions of service resulting from Carrier performing routine
maintenance;
2. Interruptions of service for implementation of a customer order for a
change in the service;
3. Interruption caused by the negligence of the customer or his authorized
user;
4. Interruptions of service because of the failure of service or equipment
due to the customer or authorized user provided facilities.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106 (T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 15
Cancels Original Sheet 15
Interexchange Service
2.6.5 Cancellation by Customer
If a customer orders services requiring special equipment and/or facilities dedicated to the
customer’s use and then cancels his order before the service begins, a charge will be
made to the customer for the non-recoverable portions of expenditures or liabilities
incurred expressly on behalf of the customer by Carrier.
2.6.6 Payment and Charges for Services
A. Service is provided and billed on a monthly basis.
B. Payment is due upon receipt, Payment will be considered timely if paid within 20
days after the bill is rendered. The bill shall be considered rendered when
deposited in the U.S. mail with postage prepaid.
C. In the event of a dispute concerning a bill, Customer must pay a sum equal to the
amount of then disputed portion of the bill and proceed with complaint
procedures set forth in this tariff.
D. The customer is responsible for payment of all charges for service furnished to
the customer under this tariff. Charges are based on actual usage during a month
will be billed monthly in arrears.
E. Customer is responsible for payment of any state and local taxes (i.e. gross
receipts tax, sales tax, municipal utilities tax) which will be listed as separate line
items and which are not included in the quoted rates.
F. Customer will be charged a late payment penalty as set forth in Section 4.6 of
this tariff.
G. Customer will be charged on all checks returned to Carrier by the issuing entity.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106 (T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 16
Cancels Original Sheet 16
Interexchange Service
2.6.7 Application of Charges
The charge for service are those in effect for the period that service is furnished. If the
charges for a period covered by a bill change after the bill has been rendered, the bill will
be adjusted to reflect the new charges,
2.7 Carrier Responsibility
2.7.1 Calculation of Credit Allowance
Pursuant to limitations set forth in Section 2.6.4, when service is interrupted the credit
allowance will be computed on the following basis:
A. No credit shall be allowed for an interruption of less than two hours.
B. The customer shall be credited for an interruption of two hours or major fraction
thereof that the interruption continues.
C. When a minimum usage is applicable and the customer fails to meet a usage
minimum credit, the outage shall be applied against that minimum equal to
1/360th of the monthly minimum charges associated with the portion of service
disabled for each period of two hours or major fraction thereof that the
interruption continues.
D. Customers should notify the Company of a dispute over charges or to receive
credits. Corrections in billing shall be made in accordance with IDAPA 31.41.01,
Rule 204.02. Carrier will try its best to resolve any disputes properly brought to
its attention. Unresolved disputes may be directed to the attention of the
Commission.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106 (T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 17
Cancels Original Sheet 17
Interexchange Service
2.7 Carrier Responsibility
2.7.2 Cancellation of Credit
Where Carrier cancels a service or the provision of equipment and the final service period
is less than the monthly billing period, a credit will be issued for any amounts billed in
advance, prorated at 1/30th of the monthly recurring charge for each day the service was
rendered or the equipment was provided. This credit will be issued to the customer or
applied against the balance remaining on the customer’s account.
2.7.3 Disconnection of Service by Carrier
Carrier, upon 5 days written notice to the customer, may discontinue service or cancel an
application for service without incurring any liability for any of the following reasons:
A. Non-payment of any sum die to Carrier for service for more than thirty days
beyond the date of rendition of the bill for such service;
B. A violation of any regulation governing the service under this tariff;
C. A violation of any law, rule, or regulation of any governing authority having
jurisdiction over the service; or
D. Carrier is prohibited from furnishing service by order of a court or other
government authority having jurisdiction.
2.7.4 Fractional Credit
Credits for a fractional part of a month are calculated by counting the number of days in
the billing period before service was furnished or discontinued. The number of days in
the billing period is divided by thirty days and the resultant fraction is then multiplied by
the monthly charge to arrive at the credit amount.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106
(T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 18
Cancels Original Sheet 18
Interexchange Service
2.7.5 Customer Complaint Procedure
Carrier will resolve any disputes brought to its attention through its Customer Service
Representatives which can be reached toll free at 1-888-492-6878. The toll free telephone
number will be state on all customer bills.
In the event of a dispute concerning an invoice, the customer must pay a sum equal to the
amount of the undisputed portion of the bill. Service shall not be disconnected for
nonpayment of the disputed portion of the bill.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106 (T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 19
Cancels Original Sheet 19
Interexchange Service
SECTION 3 – DESCRIPTION OF SERVICE AND RATES
3.1 Timing of Calls
The customer’s monthly usage charges for Carrier service are based upon the total number of
minutes the customer uses and service options subscribed to. Chargeable time begins when the
connection is established between the calling station and the called station or PBX. Chargeable
time ends when either party hangs up.
There are no charges incurred if a call is not completed.
3.2 Start of Billing
For billing purposes, the start of service is the first day on which service is available for use by
the customer. The end of service date is the last day or any portion thereof that service is
provided by Carrier after notice of cancellation by Customer.
3.3 Interconnection
Service furnished by Carrier may be interconnection with service or facilities of other authorized
communications common carriers and with private systems, subject to the technical limitations
established by Carrier. Service furnished by Carrier is not part of a joint undertaking with any
such other carriers. Any special interface equipment of Carrier and other participating carriers
shall be provided at the customer’s expense.
Interconnection with the facilities or service of other carriers shall be under the applicable terms
and conditions of the other carrier’s tariffs. The customer is responsible for taking all necessary
legal steps for interconnecting his customer-provided terminal equipment or communications
systems with Carrier’s. The customer shall secure all necessary licenses, permits, right-of-ways,
and other arrangements necessary for such interconnection.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106 (T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 20
Cancels Original Sheet 20
Interexchange Service
3.4 Terminal Equipment
Carrier’s service may be used with or terminated in customer provided terminal equipment or
customer provided communication systems, such as teleprinters, handsets, or data sets. Such
terminal equipment will be furnished and maintained at the expense of the providing customer,
except as otherwise agreed in advance and in writing. The customer is responsible for all costs at
their premises, including personnel, wiring, electrical power, and the like incurred in the use of
Carrier’s service. When such terminal equipment is used, the equipment shall comply with the
generally accepted minimum protective criteria of the telecommunications industry.
3.5 Calculation of Distance
Usage charges for all mileage sensitive products are based on the airline distance between rate
centers associated with the originating and terminating points of the call.
The airline mileage between rate centers is determined by applying the formula below to the
vertical and horizontal coordinates associated with the rate centers involved. The company uses
the rate center and associated vertical and horizontal coordinates that are generally accepted
within the telecommunications industry.
Formula:
(V1 – V2)2 + (H1 + H2)2
10
3.6 Minimum Call Completion Rate
The customer can expect a call completion rate of 99% of calls attempted during peak use periods
for all Feature Group D (1+) services.
3.7 Special Promotions
Special promotions may be offered by the Company from time to time. Special promotions will
be submitted to the Commission for prior approval.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106 (T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 21
Cancels Original Sheet 21
Interexchange Service
3.8 Special Offerings
The Company will provide the following services:
3.8.1 Message Toll Service (MTS)
Outgoing long distance service whereby the customer accesses the Company’s
underlying carrier’s network on an equal access or dial-up basis.
In non-equal access areas, the customer will gain access to the network by dialing a
101XXXX access code which will be provided by the Company.
3.8.2 Inbound 8XX Service
Inbound service is virtual banded inbound toll service which permits calls to be
completed at the subscriber’s location without charge to the calling party. Access to the
service is gained by dialing a ten digit telephone number which terminates at the
customer’s location. Inbound services originate via normal shared use facilities and are
terminated via the customers’ local exchange service access line.
Carrier will accept a prospective inbound service customer’s request for up to ten (10)
8XX telephone numbers and will reserve such number(s) on a first come first serve basis.
All requests for number reservations must be made in writing, dated and signed by a
responsible representative of the customer. Carrier does not guarantee the availability of
number(s) until assigned. The telephone number(s) so requested, if found to be available,
will be reserved for and furnished to the eligible customer.
If a customer who has received a number does not subscribe to inbound service within 90
days, the company reserves the right to make the assigned number available for use by
another customer.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106 (T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 22
Cancels Original Sheet 22
Interexchange Service
3.8.1 Travel Card Service
Allows subscribers to place calls by gaining access to the network via an 800 number and
personal identification number issued by the Company.
3.8.4 Directory Assistance
Listed telephone numbers are provided to customers upon request at a per call charge.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106 (T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 1st Revised Sheet 23
Cancels Original Sheet 23
Interexchange Service
SECTION 4 – RATES AND CHARGES
4.1 Usage Charges and Billing Increments
4.1.1 Usage Charges
Usage charges are generally flat rates. If any usage charges are determined by the time of
day rate periods and minutes of use within each rate period, the rate period is determined
by the time and day of call origination at the customer’s location.
4.1.2 Billing Increments
Usage is billed in the increments stated in the individual product rate section. Partial
usage will be rounded up to the next highest billing interval.
4.1.3 Rounding
All calls are rounded to the next highest billing interval. Total charge for a fraction of a
cent will be rounded to the next highest whole cent.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106 (T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 3rd Revised Sheet 24
Cancels 2nd Revised Sheet 24
Interexchange Service
4.2 Outbound 1+ and Inbound 8XX Service
Plan Name: Talk Cents Rate Buster Former ATI Former Broadwing
Rate per minute: $0.195 $0.155 $0.26 $0.266
Initial Billing Increment: 6 seconds 60 seconds 60 seconds 60 seconds
Additional Billing Increments: 6 seconds 60 seconds 60 seconds 60 seconds
8XX No.: Mo. Fee per No.: $0.99 $0.99 $0.99 $0.99
Monthly Usage Requirement: $15.00 $15.00 $7.50 $7.50
Low Usage Fee* $0.99 $0.99 $0.99 $0.99
Monthly Fee N/A N/A N/A N/A
The rate per minute state above reflects an automatic fifty-percent (50%) discounted rate which remains
in effect unless and until the customer becomes delinquent in payment of their account. If an account
becomes delinquent, the fifty-percent (50%) discount is null and void and the customer will be charged at
the full rate per minute for all future calls.
Rates are based on the Operating Company Number (OCN) of the Customer’s local service provider,
placing the Customer in either Tier A, B or C territory. Since access costs are higher for Tier B & C, the
resulting Pioneer rate will be higher as well.
* Applies when monthly usage falls below the monthly usage requirements stated above for the
applicable plan. Low usage fees are waived for customers utilizing online billing.
4.3 Travel/Calling Card Rates
$0.119 per minute
Billed in 60 second increments.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106
(N)
(N)
(N)
(T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho
Telecom Management, Inc. Idaho P.U.C. No. 1
d/b/a Pioneer Telephone 4th Revised Sheet 25
Cancels 3rd Revised Sheet 25
Interexchange Service
4.4 Directory Assistance
$1.25 per call.
4.5 Late Payment Penalty
Customers will be charged 1.5% of any amounts owed to the Company beyond the due date as set
forth within this tariff.
4.6 Dishonored Check Charge
A dishonored check charge will be incurred by any person submitting a dishonored check to the
Company as payment for services.
4.7 Special Promotions
Carrier may from time to time offer special promotions to customers upon prior Commission
approval of such promotion.
4.8 Pay Telephone (Payphone) Surcharge
A $0.69 cent surcharge will be assessed for each call made from a pay telephone to an 8XX
number or using a travel card and dialing the carrier prefix in the form 101XXX.
Issued: March 10, 2009 Effective: April 10, 2009
By: Peter Bouchard, Vice President
Telecom Management, Inc. d/b/a Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106
(T)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 10, 2009
Boise, Idaho