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HomeMy WebLinkAboutReliant Communications Inc.pdfSHEET 1 ORIGINAL RELIANT COMMUNICATIONS, INC. IDAHO PUC TARIFF NO. TITLE SHEET IDAHO TELECOMMUNICATIONS TARIFF This tariff contains the descriptions, regulations , and rates applicable to the furnishing of service or facilities for Telecommunications Services furnished by Reliant Communications Inc.("Reliant"), with principal offices at 801 International Parkway, S ili Floor , Lake Mary, Florida 32746.This tariff applies for services furnished within the State of Idaho.This tariff is on file with the Idaho Public utili ties Commission, and copies may be inspected, during normal business hours , at the company s principal place of business. Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING NOV 3 0 ZOGZ Boise. Idaho Issued: November 20, 2002 Issued By: Lisa Rogers Ti tle: President Effective :N"ov'ember , 2002 - SHEET 2 ORIGINAL RELIANT COMMUNICATIONS , INC. IDAHO PUC TARIFF NO. CONCURRING , CONNECTING OR OTHER PARTICIPATING CARRIERS Concurring Carriers None Connecting Carriers None Other Participating Carriers None Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING NOV 3 0 ZOOl Boise, Idaho Issued: November 20 , 2002 Issued By: Lisa Rogers Ti tle: President - .. .. - - Effective: November 30, 2002 SHEET 3 ORIGINAL RELIANT COMMUNICATIONS , INC. IDAHO PUC TARIFF NO. CHECK SHEET Sheets 1 through 30 inclusive of this tariff are effective as of the date shown at the bottom of the respective sheet (s) . Original and revised sheets as named below comprise all changes from the original tariff and are currently in effect as of the date on the bottom of this sheet. SHEET REVISION OriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginal Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING NOV 3 0 2002* New or Revised Sheet Boise, Idaho Issued: November 20 , 2002 Issued By: Lisa Rogers Title: President Effective: November 30, 2002 SHEET 4 ORIGINAL RELIANT COMMUNICATIONS , INC. IDAHO PUC TARIFF NO. Page Title Sheet.............................................. Concurring, Connecting or Other ParticipatingCarriers................................................. Check Sheet.............................................. Table of Contents........................................ Tariff Format............................................ Tracking and Contact Information......................... Section 1 - Technical Terms and Abbreviations. . . . . . . . . . . . 7 Section 2 - Rules and Regulations........................ Undertaking of the Company..................... Use of Services............................... Liability of the Company...................... Responsibilities of the Customer.............. Cancellation or Interruption of Service....... 15 Credit Allowance.............................. Restoration of Service........................8 Deposit....................................... Advance Payments.............................. 10 Payment & Billing............................. 11 Reserved for Future Use....................... 12 Taxes......................................... 13 Late charge................................... Section 3 - Description of Service...................... Computation of Charges........................ Customer Complaints and/or Billing Disputes... 22 Level of Service.............................. Billing Entity Conditions..................... Service Offerings............................. Section 4- Rates........................................ TABLE OF CONTENTS Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING NOV 3 0 2002 Boise, Idaho Issued: November 20 , 2002 Issued By: Lisa Rogers Title: President Effective: November 30, 2002 SHEET 5 ORIGINAL RELIANT COMMUNICATIONS , INC. IDAHO PUC TARIFF NO. TARIFF FORMAT A. Sheet Numbering: Sheet numbers appear in the upper right corner of the page. Sheets are numbered sequentially. However , new sheets are occasionally added to the tariff. When a new sheet is added between sheets already in effect, a decimal isadded. For example, a new sheet added between pages 11 and would be page 11. B. Sheet Revision Numbers: Revision numbers also appear in the upper right corner of each sheet where applicable. These numbers are used to indicate the most current page version on file with the Commission. For example, 4th Revised Sheet 13 cancels 3rd Revised Sheet 13. Consult the Check Sheet for thesheets currently in effect. C. Paragraph Numbering Sequence: There are nine levels of paragraph coding. Each level of coding is subservient to its next higher level: 1.11.1.A1.1.A.1.1.A.1. (a) 1.1.A.1. (a). I 1.1.A.1. (a).1. (i) 1.1.A.1. (a).1. (i). (1) D. Check Sheets: When a tariff filing is made with the Commission, an updated Check Sheet accompanies the tariff filing. The Check Sheet lists the sheets contained in the tariff, with a cross reference to the current Revision Number. When new sheets are added, the Check Sheet is changed to reflect the revision. All revisions made in a given filing are designated by anasterisk (* ). There will be no other symbols used on this sheet if these are the only changes made to it (i.e., the format, etc. remains the same, just revised revision levels on some sheets). The tariff user should refer to the latest Check Sheet to find out if a particular sheet is the most current on Commission file. Issued: November 20 , 2002 Issued By: Lisa Rogers Ti tle: President Effective: November 30 , 2002 Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FlUNG NOV 302002 Boise, Idaho SHEET 6 ORIGINAL RELIANT COMMUNICATIONS , INC. IDAHO PUC TARIFF NO. TRACKING The following are the only symbols used for the purposes indicated below: (C) (D) (I) (L) (N) (R) (T) to signify to signify to signify to signify to signify to signify to signifyregulation change in regulation a deletion a rate increase material relocated in the a new rate or regulation a rate reduction a change in text, but no tariff change in rate or CONTACT INFORMATION Customer complaints, bill inquiry, new service or disconnect requests: Lisa Rogers 801 International Parkwayth Floor Lake Mary, Florida 32746Toll Free -rg:~:~.)-q\O'-d\qq Commission contact - tariff information: Commission contact - complaints: Lisa Rogers 801 International Parkwayth Floor Lake Mary, Florida 32746 Idaho Agent:National Registered Agents, Inc. 512 West Bannock Idaho Public Utilities Commission Boise, Idaho 83702 Office of the Secretary 208-344-8400 ACCEPTED FOR FiliNG NOV 3 0 2002 Boise, Idaho Issued: November 20, 2002 Issued By: Lisa Rogers Title: President Effective: November 30, 2002 SHEET 7 ORIGINAL RELIANT COMMUNICATIONS , INC. IDAHO PUC TARIFF NO. SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS Access Line - An arrangement from a local exchange telephone company or other common carrier, using either dedicated or switched access, which connects a Customer s location to Reliant's location or switching center. Authorization Code - A numerical code, one or more of which may be assigned to a Customer, to enable Reliant to identify the origin of the Customer so it may rate and bill the call. Automatic number identification (ANI) is used as the authorization code wherever possible. Commission - Used throughout this tariff to mean the Idaho Public Utilities Commission. Customer - The person, firm, corporation or other legal enti ty which orders the services of Reliant or purchases an Reliant Prepaid Calling Card and/or originates prepaid calls using such cards, and is responsible for the payment of charges and for compliance with the Company s tariff regulations. Company or Reliant - Used throughout this tariff to mean Reliant Communications, Inc., a Georgia Corporation. Holiday - New Year s Day, Independence Day, Labor Day, Thanksgi ving Day and Christmas Day Holidays shall be billed at the evening rate from 8 a.m. to 11 p.m. After 11 p.m., the lower night rate shall go into effect. Prepaid Account - An inventory of Telecom Units purchased in advance by the Customer, and associated with one and only one Authorization Code as contained in a specific Prepaid Calling Card. Prepaid Calling Card - A card issued by the Company, containing an Authorization Code which identifies a specific Prepaid Account of Telecom Units, which enables calls to be processed, account acti vi ty to be logged, and balances to be maintained, on a prepayment basis. Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOH FlUNG NOV 3 0 2002 Issued: November 20, 2002 Issued By: Lisa Rogers Title: President Boise, Idaho Effective: Nov~er , 2002 SHEET 8 ORIGINAL RELIANT COMMUNICATIONS , INC. IDAHO PUC TARIFF NO. Telecom Unit - A measurement of telecommunications service equivalent to one minute of usage between any two points wi thin the State of Idaho. Telecommunications - The transmission of voice communications or, subj ect to the transmission capabilities of the services, the transmission of data, facsimile, signaling, metering, or other similar communications. Underlying Carrier - The telecommunications carrier whose network facilities provide the technical capability and capacity necessary for the transmission and reception of Customertelecommunications traffic. Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING NOV 3 0 2002 Boise, Idaho Issued: November 20 , 2002 Issued By: Lisa Rogers Title: President Effective: November 30, 2002 SHEET 9 ORIGINAL RELIANT COMMUNICATIONS, INC. IDAHO PUC TARIFF NO. SECTION 2 - RULES AND REGULATIONS Undertaking of the Company This tariff contains the regulations and rates applicable to intrastate resale telecommunications services provided by Reliant for telecommunicationsbetween points wi thin the State of Idaho. Resale services are furnished subj ect to the availability offacili ties and subj ect to the terms and conditions of this tariff in compliance with limitations set forth in the Commission s rules. The Company s services are provided on a statewide basis and are not intended to be limited geographically. The Company offers service to all those who desire to purchase service from the Company consistent with all of the provisions of thistariff. Customers interested in the Company s services shall file a service application with the Company which fully identifies the Customer, the services requested and other information requested by the Company. The Company reserves the right to examine the credit record and check the references of all applicants and Customers prior to accepting the service order. The service application shall not in itself obligate the Company to provide services. The Company may act as the Customer s agent for ordering access connectionfacili ties provided by other carriers or entities when authorized by the Customer , to allow connection of a Customer s location to a service provided by theCompany. The Customer shall be responsible for all charges due for such service arrangement. The Company does not own any switching, transmission or other physical facilities in Idaho. Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING NOV 3 0 2002 Boise, Idaho Issued: November 20 , 2002 Issued By: Lisa Rogers Title: President Effective: November 30 , 2002 SHEET ORIGINAL RELIANT COMMUNICATIONS , INC. 1.1 1. 2 1. 3 IDAHO PUC TARIFF NO. The services provided by Reliant are not partof a j oint undertaking with any other entity providing telecommunications channels,facili ties, or services, but may involve the resale of the Message Toll Services (MTS) and Wide Area Telecommunications Services (WATS) of underlying common carriers subj ect to the jurisdiction of this Commission. The rates and regulations contained in this tariff apply only to the resale services furnished by Reliant and do not apply, unless otherwise specified, to the lines,facili ties, or services provided by a local exchange telephone company or other common carriers for use in accessing the services ofReliant. The Company reserves the right to limit the length of communications, to discontinue furnishing services, or limit the use of service necessitated by conditions beyond its control, including, without limitation: lack of satellite or other transmission medium capaci ty; the revision, alteration or repricing of the Underlying Carrier tariffed offerings; or when the use of service becomes or is in violation of the law or the provisions of this tariff. Use of Services Reliant's services may be used for any lawful purpose consistent with the transmission and swi tching parameters of the telecommunications facilities utilized in the provision of services, subj ect to anylimi tations set forth in this Section 2. The use of Reliant's services to make calls which might reasonably be expected tofrighten, abuse, torment, or harass another or in such a way as to unreasonably interferewith use by others is prohibited. Effective: November 30, 2002 Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING NOV 3 0 2002 Issued: November 20, 2002 Issued By: Lisa Rogers Title: President Boise. Idaho SHEET 11 ORIGINAL RELIANT COMMUNICATIONS, INC. IDAHO PUC TARIFF NO. The use of Reliant's services without payment for service or attempting to avoid payment for service by fraudulent means or devices, schemes, false or invalid numbers, or false calling or credit cards is prohibited. Reliant's services are available for use 24 hours per day, seven days per week. Reliant does not transmit messages, but the services may be used for that purpose. Reliant's services may be denied for nonpayment of charges or for other violations of this tariff as set forth in Section 2.herein. Customers shall not use the service provided under this tariff for any unlawful purpose. The Customer is responsible for notifying the Company immediately of any unauthorized use of services. Liabili ty of the Company The Company shall not be liable for any claim, loss, expense or damage for anyinterruption, delay, error, omission, or defect in any service, facility or transmission provided under this tariff, if caused by the Underlying Carrier, an act of God, fire, war, civil disturbance, act of government, or due to any other causes beyond the Company s control. The Company shall not be liable for, and shall be fully indemnified and held harmless by the Customer against any claim, loss, expense, or damage for defamation, libel, slander , invasion, infringement of copyright or patent, unauthori zed use of any trademark, trade name or service mark, proprietary or creative right, or any other inj ury to any person, property or entity arising out of the material, data or information transmitted. Effective:Novemhex: 2002 , , Toaho I'U iTic tI ttles CommIssion Oifice of the Secretary ACCEPTED FOR FILING NOV 3 0 2002 Issued: November 20 , 2002 Issued By: Lisa Rogers Ti tle: President Boise. Idaho SHEET 12 ORIGINAL RELIANT COMMUNICATIONS , INC. IDAHO PUC TARIFF NO. No agent or employee of any other carrier or enti ty shall be deemed to be an agent or employee of the Company. The Company s liability for damages, resulting in whole or in part from or arising in connection with the furnishing of service under this tariff, including but not limited to mistakes, omissions, interruptions, delays, errors, or other defects or misrepresentations shall not exceed an amount equal to the charges provided for under this tariff for the long distance call for the period during which the call was affected. No other liability in any event shall attach to the Company. The Company shall not be liable for and shall be indemnified and saved harmless by any Customer or by any other entity from any and all loss, claims, demands, suits, or other action or any liability whatsoever, whether suffered, made, instituted, or asserted by any Customer or any other entity for any personal injury to, or death of, any person or persons, and for any loss, damage, defacement or destruction of the premises of any Customer or any other entity or any other property whether owned or controlled by the Customer or others. The Company shall not be liable for any indirect, special , incidental, or consequential damages under this tariff including, but not limited to, loss of revenue or profits, for any reason whatsoever, including the breakdown of facilities associated with the service, or for any mistakes, omissions, delays, errors, or defects in transmission occurring during the course of furnishing service. Effective: November 30 , 2002 Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FlUNG NOV 3 0 2002 Issued: November 20 , 2002 Issued By: Lisa Rogers Title: President Boise, Idaho SHEET 13 ORIGINAL RELIANT COMMUNICATIONS , INC. IDAHO PUC TARIFF NO. The remedies set forth herein are exclusive and in lieu of all other warranties and remedies, whether express, implied, or statutory, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The included tariff language does not constitute a determination by the Commission that a limitation of liability imposed by the Company should be upheld in a court of law. Acceptance for filing by the Commission recognizes that it is a court' responsibili ty to adj udicate negligence and consequential damage claims. It is also the court I s responsibility to determine the validi ty of the exculpatory clauses. Responsibili ties of the Customer The Customer is responsible for placing any necessary orders and complying with tariff regulations. The Customer is also responsible for the payment of charges for services provided under this tariff. The Customer is responsible for charges incurred for special construction and/or special facilities which the Customer requests and which are ordered by Reliant on the Customer s behalf. If required for the provision of Reliant' services, the Customer must provide any equipment space, supporting structure, condui t and electrical power without charge to Reliant. The Customer is responsible for arranging access to its premises at times mutually agreeable to Reliant and the Customer when required for Reliant personnel to install, repair, maintain , program, inspect or remove equipment associated with the provision Reliant's services. Effective:No~dc \:B:mt~es ~l2sio(1 Office of the Secretary ACCEPTED FOR FI LING NOV 3 0 2002 Issued: November 20, 2002 Issued By: Lisa Rogers Title: President Boise, Idaho SHEET 14 ORIGINAL RELIANT COMMUNICATIONS, INC. IDAHO PUC TARIFF NO. The Customer shall cause the temperature andrelati ve humidity in the equipment space provided by Customer for the installation ofReliant's equipment to be maintained wi thin the range normally provided for the operation of microcomputers. The Customer shall ensure that the equipment and/ or system is properly interfaced withReliant's facilities or services, that thesignals emitted into Reliant's network are of the proper mode, bandwidth, power and signal level for the intended use of the subscriber and in compliance with criteria set forth in this tariff, and that the signals do not damage equipment, inj ure personnel, or degrade service to other Customers. If the Federal Communications Commission or some other appropriate certifying body certifies terminal equipment as being technically acceptable for direct electrical connection wi th interstate communications service, Reliant will permit such equipment to be connected with its channels without the useof protective interface devices. If the Customer fails to maintain the equipment and/or the system properly, with resulting imminent harm to Reliant equipment, personnel or the quality of service to other Customers, Reliant may, upon written notice, require the use of protective equipment at the Customer expense. If this fails to produce satisfactory quality and safety, Reliant may, upon written notice, terminate the Customerservice. The Customer must pay Reliant for replacement or repair of damage to the equipment or facilities of Reliant caused by negligence or willful act of the Customer or others, by improper use of the services, or by use of equipment provided by Customer or others. Effecti ve November ~O 2002 Idaho Public Lftilitles Cbmmlsslon Office of the Secretary ACCEPTED FOR FILING NOV 3 0 ZOOZ Issued: November 20 , 2002 Issued By: Lisa Rogers Title: President Boise, Idaho \ " SHEET 15 ORIGINAL RELIANT COMMUNICATIONS, INC. IDAHO PUC TARIFF NO. The Customer must pay for the loss through theft of any Reliant equipment installed at Customer s premises. If Reliant installs equipment at Customer premises, the Customer shall be responsible for payment of any applicable installationcharge. The Customer must use the services offered in this tariff in a manner consistent with the terms of this tariff and the policies and regulations of all state, federal and local authori ties having jurisdiction over theservice. Cancellation or Interruption of Services Wi thout incurring liability, upon five (5) working days ' (defined as any day on which the company s business office is open and the S. Mail is delivered) written notice to the Customer , Reliant may discontinue services 24 hours after an attempt at personal contact or may withhold the provision of ordered orcontracted services:5. 1. A For nonpayment of any sum due Reliant for more than thirty (30) days after issuance of the bill for the amount due, 1.B For violation of any of the provisions of this tariff, 1.C For violation of any law, rule, regulation, policy of any governing authori ty having jurisdiction overReliant's services, or 1.D By reason of any order or decision of a court, public service commission or federal regulatory body or other governing authority prohibi ting Reliant from furnishing its services. Effecti ve Noven\!j~~~ tltll~~6~11IliiSSiOn ffice of the ecre 'ary ACCEPTED FOR FiliNG NOV 3 0 2002 Issued: November 20 , 2002 Issued By: Lisa Rogers Ti tle: President Boise, Idaho SHEET 16 ORIGINAL RELIANT COMMUNICATIONS , INC. IDAHO PUC TARIFF NO. Without incurring liability, Reliant may interrupt the provision of services at any time in order to perform tests and inspections to assure compliance with tariff regulations and the proper installation and operation of Customer and Reliant's equipment and facilities and may continue such interruption until any items of noncompliance or improper equipment operation so identifiedare rectified. Service may be discontinued by Reliant wi thout notice to the Customer, by blocking traffic to certain countries, cities or NXX exchanges, or by blocking calls using certain Customer authorization codes, when Reliant deems it necessary to take such action to prevent unlawful use of its service. Reliant will restore service as soon as it can be provided without undue risk, and will, upon request by the Customer affected, assign a new authorization code to replace the one that has been deactivated. The Customer may terminate service uponthirty (30) days written notice for the Company s standard month to month contract. Customer will be liable for all usage on any of the Company s service offerings until the Customer actually leaves the service. Customers will continue to have Company usage until the Customer notifies its local exchange carrier and changes its long distance carrier. Until the Customer so notifies its local exchange carrier, it shall continue to generate and be responsible for long distance usage. Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING NOV 3 0 2002 Boise, Idaho Effective: November 30, 2002Issued: November 20, 2002 Issued By: Lisa Rogers Title: President SHEET 1 7 ORIGINAL RELIANT COMMUNICATIONS, INC. IDAHO PUC TARIFF NO. Credi t Allowance Credi t allowance for the interruption of service which is not due to the Company testing or adj usting, negligence of the Customer, or to the failure of channels or equipment provided by the Customer, are subj ect to the general liability provisions set forth in 2.3 herein. It shall be the obligation of the Customer to notify the Company immediately of any interruption in service for which a credit allowance isdesired. Before giving such notice, the Customer shall ascertain that the trouble is not being caused by any action or omission by the Customer wi thin his control, or is not in wiring or equipment, if any, furnished by the Customer and connected to the Companyfacilities. No credit is allowed in the event that service must be interrupted in order to provide routine service quality or relatedinvestigations. Credi t for failure of service shall be allowed only when such failure is caused by or occurs due to causes wi thin the control of the Company or in the event that the Company is entitled to a credit for the failure of the facilities of the Company s Underlying Carrier used to furnish service. Credi t for interruption shall commence after the Customer notifies the Company of the interruption or when the Company becomes aware thereof, and ceases when service hasbeen restored. For purposes of credit computation, every month shall be considered to have 720 hours. Effective: November 30 , 2002 Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING NOV 3 0 2002 Issued: November 20 , 2002 Issued By: Lisa Rogers Ti tle: President Boise, Idaho SHEET 18 ORIGINAL RELIANT COMMUNICATIONS, INC. IDAHO PUC TARIFF NO. No credit shall be allowed for an interruption of a continuous duration of less than two hours. The Customer shall be credited for an interruption of two hours or more at the rate of 1/720th of the monthly charge for thefacili ties affected for each hour or maj fraction thereof that the interruptioncontinues. Credi t Formula: Credit = 720 A" - outage time in hoursB" - monthly charge for affected acti vi ty Restoration of Service The use and restoration of service shall be in accordance with the priority system specified in part 64, Subpart D of the Rules and Regulations of the Federal Communications Commission. Deposi t The Company does not require deposits. Advance PaYments The Company does not require advance payments. Issued: November 20, 2002 Issued By: Lisa Rogers Title: President Effective:November 30, 2002 Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING NOV 3 0 2002 Boise, Idaho SHEET 19 ORIGINAL RELIANT COMMUNICATIONS , INC. IDAHO PUC TARIFF NO. 10. 10 Payment and Billinq 10. 10. Service is provided and billed on a billing cycle basis, beginning on the date that service becomes effective. Billing ispayable upon receipt. The customer is responsible for payment of all charges for services furnished to the Customer, as well as to all persons using the Customer s codes, exchange lines, facilities, or equipment, with or without the knowledge or consent of the Customer. The security of the Customer s Authori zation Codes, presubscribed exchange lines, and direct connect facilities is the responsibility of the Customer. All calls placed using direct connect facilities, presubscribed exchange lines, or Authorization Codes will be billed to and must be paid by the Customer. Recurring charges and non-recurring charges are billed in advance. Charges based on actual usage during a month and any accrued interest will be billed monthly in arrears. Reserved for Future Use Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING NOV 3 0 2002 Boise, Idaho Effective: November 30, 2002Issued: November 20, 2002 Issued By: Lisa Rogers Title: President SHEET ORIGINAL RELIANT COMMUNICATIONS , INC. IDAHO PUC TARIFF NO. 11 Reserved for Future Use 12 Taxes All federal, state and local taxes, assessments, surcharges, or fees, including sales taxes, use taxes, gross receipts taxes, and municipal utilities taxes, are billed as separate line items and are not included in the rates quoted herein. 13 Late Charge A one-time late fee of 1.5% or the amount otherwise authorized by law , whichever is lower, will be charged on any past due balances. Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING NOV 3 0 2002 Boise, Idaho Issued: November 20 , 2002 Issued By: Lisa Rogers Title: President Effective: November 30 , 2002 SHEET 21 ORIGINAL RELIANT COMMUNICATIONS , INC. SECTION 3 - DESCRIPTION OF SERVICE IDAHO PUC TARIFF NO. 1.1 Compu ta tion of Charqes 1. 2 Formula: The total charge for each completed call may be a variable measured charge dependent on the duration, distance and time of day of thecall. The total charge for each completed call may also be dependent only on the duration of the call, i. e. a statewide flat rate per minute charge. The variable measured charge is specified as a rate per minute which is applied to each minute. All 1+ and toll-free calls are measured in six second increments with an eighteen second minimum per call. All calling card calls are measured in one minute increments. All calls are rounded up to the next whole increment. Usage charges for all mileage sensi ti ve products are based on the airline distance between rate centers associated with the originating and terminating points of thecall. The airline mileage between rate centers is determined by applying the formula below to the vertical and horizontal coordinates associated with the rate centersinvolved. The Company uses the rate centers that are produced by Bell Communications Research in the NPA-NXX V&H Coordinates Tapeand Bell's NECA Tariff No. (V1-V2)2 + (H1-H2) Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING NOV 3 0 2002 Boise, Idaho Effective: November 30 , 2002Issued: November 20, 2002 Issued By: Lisa Rogers Title: President SHEET 22 ORIGINAL RELIANT COMMUNICATIONS, INC. IDAHO PUC TARIFF NO. 1. 3 Timing begins when the called station is answered and two way communication is possible, as determined by standard industry methods generally in use for ascertaining answer, including hardware answer supervision in which the local telephone company sends a signal to the switch or the softwareutili zing audio tone detection. Recognition of answer supervision is the responsibility of the Underlying Carrier. Timing for each call ends when either party hangs up. Reliant will not bill for uncompleted calls. Customer Complaints and/or Billinq Disputes Customer inquiries or complaints regarding service or accounting may be made in writing or by telephone to the Company at: 801 International Parkwayth Floor Lake Mary, Florida 32746 C800).:...Q I 0 - :;2 \'iq I f Customer complaints cannot be resolved by Reliant, the Customer may contact the Commission at the following address and phone number: 472 W. Washington Street Boise, ID 83702 Toll Free 1-800-432-0369 Any obj ection to billed charges should be reported promptly to Reliant. Adj ustments to Customers ' bills shall be made to the extent that records are available and/or circumstances exist which reasonably indicate that such charges are not in accordance with approved rates or that an adj ustment may otherwise beappropriate. Where overbilling of a subscriber occurs, due either to Company or subscriber error, no liability exists which will require the Company to pay any interest, dividend or other compensation on the amountoverbilled. Issued: November 20 , 2002 Issued By: Lisa Rogers Title: President Effecti ve November 30 , 2002 Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING NOV 3 0 2002 Boise, Idaho SHEET ORIGINAL RELIANT COMMUNICATIONS, INC. IDAHO PUC TARIFF NO. If a Customer accumulates more than One Dollar of undisputed delinquent Reliant 800 Service charges, the Reliant Resp. Org. reserves the right not to honor that Customer s request for a Resp. Org. change until such undisputed charges are paid in full. Level of Service A Customer can expect end to end network availability of not less than 99% at all times for all services. Billinq Entity Conditions When billing functions on behalf of Reliant or its intermediary are performed by local exchange telephone companies or others, the payment of charge conditions and regulations of such companies and any regulations imposed upon these companies by regulatory bodies having jurisdiction apply. Reliant's name and toll- free telephone number will appear on the CustomerbilL Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING NOV 302002 Boise, Idaho Issued: November 20 , 2002 Issued By: Lisa Rogers Title: President Effective: November 30 , 2002 SHEET 24 ORIGINAL RELIANT COMMUNICATIONS , INC. IDAHO PUC TARIFF NO. Service Offerings 1 + Dialing The customer utili zes "1+" dialing, or 101XXXX" dialing followed by "1 + tendigi ts " for interLATA calls, or dials 101XXXX" followed by "1 + 7 digits " or 10 digits " for intraLATA calls.1 + Travel Cards The Customer utili zes an 11 digit "toll-free access number established by the Company to access a terminal. Upon receiving a voice prompt, the Customer uses push button dialing to enter an identification code assigned by the Company, and the ten digit number of the called party. 800 Service (Toll-Free) This service is inbound calling only where an 800, 888 or other toll-free prefix number rings into a Customer s premise routed to a specific telephone number or terminated over a dedicated facility. Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING NOV 3 0 2002 Boise, Idaho Issued: November 20 , 2002 Issued By: Lisa Rogers Title: President Effective: November 30 , 2002 SHEET ORIGINAL RELIANT COMMUNICATIONS , INC. IDAHO PUC TARIFF NO. Reliant Prepaid Calling Cards This service permits use of Prepaid Calling Cards for placing long distance calls. Customers may purchase Reliant Prepaid Calling Cards at a variety of retail outlets or through other distribution channels. Reliant Prepaid Calling Cards are available at a variety of face values ranging from five dollars ($5.00), in one dollar ($1.00)increments. Reliant Prepaid Calling Card service is accessed using the Reliant toll- free number printed on the card. The caller is prompted by an automated voice response system to enter his/her Authorization Code, and then to enter the terminating telephonenumber. Reliant's processor tracks the call duration on a real time basis to determine the number of Telecom Units consumed. The total consumed Telecom Units for each call is deducted from the remaining Telecom Unit balance on the Customer s Reliant Prepaid Calling Card. All calls must be charged against Prepaid Calling Card that has a sufficient Telecom Unit balance. A Customer s call will be interrupted with an announcement when the balance is about to be depleted. In order to continue the call, the Customer can either call the toll-free number on the back of the Reliant Prepaid Calling Card andrecharge" the balance on the card using a nationally recognized credit card, or the Customer can throw the card away and purchase a new one. Calls in progress will be terminated by the Company if the balance on the Reliant Prepaid Calling Card is insufficient to continue the call and the Customer fails to enter the number of another valid Reliant Prepaid Calling Card prior totermination. Issued: November 20 , 2002 Issued By: Lisa Rogers Title: President Effecti ve November 30, 2002 Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING NOV 3 0 2002 Boise. Idaho SHEET ORIGINAL RELIANT COMMUNICATIONS , INC. IDAHO PUC TARIFF NO. A card will expire 12 months from the date of purchase, or the date of last recharge, whichever is later. The Company will not refund unused balances. A credit allowance for Reliant Prepaid Calling Card Service is applicable to calls that are interrupted due to poortransmission, one-way transmission, or involuntary disconnection of a call. receive the proper credit, the Customer must notify the Company at the designated toll- free customer service number printed on the Reliant Prepaid Calling Card and furnish thecalled number, the trouble experienced (e.cut-off, noisy circuit, etc.), and the approximate time that the call was placed. When a call charged to an Reliant Prepaid Calling Card is interrupted due to cut-off, one-way transmission , or poor transmission conditions, the Customer will receive a credit equivalent of one Telecom Unit. Credit allowances for calls pursuant to Reliant Prepaid Card Service do not apply for interruptions not reported promptly to the Company or interruptions that are due to the failure of power, equipment or systems not provided by the Company. Credi t for failure of service shall be allowed only when such failure is caused by or occurs due to causes wi thin the control of the Company. The Company will block all calls beginning with the NPA "900" and NXX "976" calls, therefore such calls can not be completed. Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING NOV 3 0 2002 Boise, Idaho Issued: November 20, 2002 Issued By: Lisa Rogers Title: President Effective: November 30, 2002 SHEET ORIGINAL RELIANT COMMUNICATIONS , INC. IDAHO PUC TARIFF NO. Directory Assistance. Access to long distance directory assistance is obtained by dialing 1 + 555-1212 for listings within the originating area code and1 + (area code) + 555-1212 for other listings. When more than one number is requested in a single call, a charge will apply for each number requested. A charge will be applicable for each number requested, whether or not the number is listed orpublished. Idaho Public Utilities Commission Office of the Secret~ry ACCEPTED FOH FILING NOV 3 0 2002 Boise. Idaho Issued: November 20, 2002 Issued By: Lisa Rogers Title: President Effective: November 30, 2002 SHEET ORIGINAL RELIANT COMMUNICATIONS, INC. IDAHO PUC TARIFF NO. Specialized Pricing Arrangements. Customi zed service packages and competitive pricing packages at negotiated rates may be furnished on a case-by-case basis in response to requests by Customers to the Company for proposals or for competi ti ve bids. Service offered under this tariff provision will be provided to Customers pursuant to contract. Unless otherwise specified, the regulations for such arrangements are in addition to the applicable regulations and prices in other sections of the tariff. Specialized rates or charges will be made available to similarly situated Customers on a non-discriminatorybasis. All such arrangements will be filed as required by Commission rules andregulations. Emergency Call Handling Procedures Emergency " 911" calls are not routed to company, but are completed through the local network at no charge. Promotional Offerings The Company may, from time to time, make promotional offerings to enhance the marketing of its services. These offerings may be limited to certain dates, times andlocations. The Company will notify the Commission of such offerings as required by Commission rules and regulations. Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING NOV 302002 Boise, Idaho Issued: November 20 , 2002 Issued By: Lisa Rogers Ti tle: President Effective: November 30, 2002 SHEET ORIGINAL RELIANT COMMUNICATIONS , INC. IDAHO PUC TARIFF NO. SECTION 4 - RATES 1+ Dialing $0.277 per minute A $5 per month service charge applies unless a Customer monthly usage exceeds $50. Travel Cards 25 per minute A $.20 per call service charge applies. Toll Free $0.282 per minute A $5 per month per number service charge applies. Prepaid Callinq Cards $ . 25 Per Telecom Uni Cards will be decremented by one Telecom Unit for each minute or fractional part of a minute for intrastate calls. These rates apply twenty-four hours per day, seven days per week. Directory Assistance Idaho Public Utilities Commission Office of the Secretary ACCEPTED FOR FILING NOV 3 0 2002 Boise Idaho Issued: November 20 , 2002 Issued By: Lisa Rogers Title: President Effective: November 30, 2002 SHEET 30 ORIGINAL RELIANT COMMUNICATIONS , INC. IDAHO PUC TARIFF NO. Rate Periods Monday - Friday Sat.Sun. 8 a. 5 p. Daytime Rate Period 5 p. 11 p. Evening Rate Period Evening Rate Period 11 p. 8 a. Night/Weekend Rate Period To, but not including When a message spans more than one rate period, charges for the minutes in each rate period are calculated and the results for each rate period totaled to obtain the total message charge. If calculation results in a fractional charge, the will be rounded down to the lower cent. total arethe amount Payphone Dial Around Surcharqe A dial around surcharge of $.35 per call will be added to any completed INTRAstate toll access code and subscriber 800/888 type calls placed from a public or semi-public payphone. Idaho Public Utilities Commissiol! Office of the Secretary ACCEPTED FOR FILING NOV 3 0 ZO02 Boise, Idaho Issued: November 20 , 2002 Issued By: Lisa Rogers Title: President Effective: November 30, 2002 Page 1 of 1 Anga Velasquez From: Birdelle Brown Sent: Thursday, December 05 20025:10 PM To: AL YSON ANDERSON (E-mail); Anga Velasquez; Chris Adams; Nancy Harman HJN Telecom, Inc - See Reliant 11/30/02 - Name Change Communications Reliant Communications, Inc. fka HJM Telecom CLEC Book 091 - A V 6/99 Inc. 801 International Parkway 5th Floor 3/12/02 TCS update Lake Mary FL 32746 11/30/02 - Name Change CS: Lisa Rogers (Owner) 800-810-2199 Agent: National Registered Agents 12/6/2002