HomeMy WebLinkAboutinContact Inc dba UCN Tariff No 5 .pdfinContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 1
inContact, Inc. d/b/a UCN
TELECOMMUNICATIONS TARIFF
This tariff contains the rates, terms and conditions applicable to the Intrastate Resale
Telecommunications Services provided by inContact, Inc. d/b/a UCN within the
State of Idaho.
NOTES:
1. Idaho Tariff No. 5 of inContact, Inc. d/b/a UCN cancels and replaces, in its entirety,
the company’s Idaho Tariff No. 3, under its prior corporate name, UCN, Inc.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 2
CHECK SHEET
Pages of this tariff, as indicated below, are effective as of the date shown at the bottom of the
respective pages. Original and revised pages, as named below, comprise all changes from the
original tariff and are currently in effect as of the date on the bottom of this page.
PAGE REVISION PAGE REVISION
1 Original* 21 Original*
2 Original* 22 Original*
3 Original* 23 Original*
4 Original* 24 Original*
5 Original* 25 Original*
6 Original* 26 Original*
7 Original* 27 Original*
8 Original* 28 Original*
9 Original* 29 Original*
10 Original* 30 Original*
11 Original* 31 Original*
12 Original* 32 Original*
13 Original* 33 Original*
14 Original* 34 Original*
15 Original* 35 Original*
16 Original* 36 Original*
17 Original* 37 Original*
18 Original* 38 Original*
19 Original* 39 Original*
20 Original*
* - Indicates those pages included with this filing
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 3
TABLE OF CONTENTS
Check Sheet .....................................................................................................................................2
Table of Contents .............................................................................................................................3
Symbols............................................................................................................................................4
SECTION 1.0 - Terms and Abbreviations ......................................................................................5
SECTION 2.0 - Rules and Regulations ..........................................................................................6
SECTION 3.0 - Description of Service & Rates .........................................................................13
SECTION 4.0 - Miscellaneous Services ......................................................................................27
SECTION 5.0 - Promotions ...........................................................................................................28
SECTION 6.0 - Contract Services .................................................................................................29
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 4
SYMBOLS
The following are the only symbols used for the purposes indicated below:
(C) - Change in Rule or Regulation.
(D) - Delete or discontinue.
(I) - Change resulting in an increase to a customer's bill.
(M) - Moved from or to another tariff location.
(N) – New.
(R) - Change resulting in a reduction to a customer's bill.
(T) - Change in text or regulation.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 5
SECTION 1.0 - TERMS AND ABBREVIATIONS
Access Line - An arrangement which connects the Subscriber's or Customer's location to the
Carrier's designated point of presence or network switching center.
Authorized User - A person, firm or corporation, or any other entity authorized by the Customer or
Subscriber to communicate utilizing the Company's services.
Carrier or Company - inContact, Inc. d/b/a UCN, unless otherwise indicated by the context.
Customer - The person, firm or corporation, or other entity which orders, cancels, amends, or uses
service and is responsible for the payment of charges and/or compliance with tariff regulations.
Customer Premises Equipment - Terminal equipment, as defined herein, which is located on the
Customer's premises.
Dedicated Access - See Special Access Origination/Termination.
Holiday - One of the following federally recognized holidays: New Year's Day (January 1),
Independence Day (July 4), Labor Day, Thanksgiving Day, and Christmas Day (December 25).
IDPUC - Refers to the Idaho Public Utilities Commission.
Special Access Origination/Termination - Where originating or terminating access between the
Customer and the interexchange carrier is provided on dedicated circuits. The Access Provider
provides these dedicated circuits from the Customer's location to the Company's point of presence.
The rates and charges for dedicated circuits are determined by the Access Provider and the Customer
is responsible for payment of these charges to the Access Provider.
Subscriber - The person, firm, corporation, or other legal entity, which arranges for services of the
Company on behalf of itself or Authorized Users. The Subscriber is responsible for compliance with
the terms and conditions of this tariff. A Subscriber may also be a Customer when the Subscriber
uses services of the Company.
Switched Access Origination/Termination - Where originating or terminating access between the
Customer and the interexchange carrier is provided on Feature Group circuits.
Terminal Equipment - Devices, apparatus, and associated wiring, such as teleprinters, telephones,
or data sets.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 6
SECTION 2.0 - RULES AND REGULATIONS
2.1 Undertaking of the Company
inContact, Inc. d/b/a UCN offers intrastate service originating at specified points within the
state of Idaho under terms of this tariff. The Company's services and resold facilities are
provided on a monthly basis unless otherwise provided, and are available twenty-four hours
per day, seven days per week.
The Company installs, operates, and maintains the communications services provided herein
under in accordance with the terms and conditions set forth under this tariff. The Company
may act as the Subscriber's agent for ordering access connection facilities provided by other
carriers or entities, when authorized by the Subscriber, to allow connection of a Subscriber's
location to the Company’s network. The Subscriber shall be responsible for all charges due
for such service arrangement.
2.2 Limitations
2.2.1 Service is offered subject to the availability of the necessary resold facilities and
equipment, or both facilities and equipment, and subject to the provisions of this
tariff.
2.2.2 The Company reserves the right to discontinue or limit service when necessitated by
conditions beyond its control, or when the Subscriber or Customer is using service in
violation of provisions of this tariff, or in violation of the law.
2.2.3 The Company does not undertake to transmit messages, but offers the use of its
facilities when available, and will not be liable for errors in transmission or for
failure to establish connections.
2.2.4 All services and resold facilities provided under this tariff are directly or indirectly
controlled by the Company and the Subscriber may not transfer or assign the use of
service or facilities without the express written consent of the Company. Such
transfer or assignment shall only apply where there is no interruption of the use or
location of the service or facilities.
2.2.5 Prior written permission from the Company is required before any assignment or
transfer. All regulations and conditions contained in this tariff shall apply to all such
permitted assignees or transferees, as well as all conditions of service.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 7
SECTION 2.0 - RULES AND REGULATIONS, (CONT'D.)
2.3 Use
Services provided under this tariff may be used for any lawful purpose for which the service is
technically suited.
2.4 Liabilities of the Company
2.4.1 The Company’s liability for damages arising out of mistakes, interruptions, omissions,
delays, errors, or defects in transmission which occur in the course of furnishing service or
facilities, shall be determined in accordance with IDAPA 31.41.303 regulations and any
other applicable law.
2.4.2 The Company shall not be liable for claim or loss, expense or damage (including indirect,
special or consequential damage), for any interruption, delay, error, omission, or defect in
any service, facility or transmission provided under this tariff, if caused by any person or
entity other than the Company, by any malfunction of any service or facility provided by any
other carrier, by an act of God, fire, war, civil disturbance, or act of government, or by any
other cause beyond the Company's direct control.
2.4.3 The Company shall not be liable for, and shall be fully indemnified and held harmless by
Customer and Subscriber against any claim or loss, expense, or damage (including indirect,
special or consequential damage) for defamation, libel, slander, invasion, infringement of
copy-right or patent, unauthorized use of any trademark, trade name or service mark, unfair
competition, interference with or misappropriation or violation of any contract, proprietary or
creative right, or any other injury to any person, property or entity arising out of the material,
data, information, or other content revealed to , transmitted, or used by the Company under
this tariff; or for any act or omission of the Customer or Subscriber; or for any personal
injury or death of any person caused directly or indirectly by the installation, maintenance,
location, condition, operation, failure, presence, use or removal of equipment or wiring
provided by the Company, if not directly caused by negligence of the Company.
2.4.4 The Company shall not be liable for any defacement of or damages to the premises of a
Subscriber resulting from the furnishing of service, which is not the direct result of the
Company's negligence.
2.4.5 The included tariff language does not constitute a determination by the Commission that a
limitation of liability imposed by the Company should be upheld in a court of law.
Acceptance for filing by the Commission recognizes that it is a court’s responsibility to
adjudicate negligence and consequential damage claims. It is also the court’s responsibility
to determine the validity of the exculpatory clause.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 8
SECTION 2.0 - RULES AND REGULATIONS, (CONT'D.)
2.5 Taxes
All state and local taxes (i.e., gross receipts tax, sales tax, municipal utilities tax) are listed as
separate line items and are not included in the quoted rates.
2.6 Terminal Equipment
The Company's facilities and service may be used with or terminated in Subscriber-provided
terminal equipment or Subscriber-provided communications systems, such as a PBX or Pay
Telephone. Such terminal equipment shall be furnished and maintained at the expense of the
Subscriber, except as otherwise provided. The Subscriber is responsible for all costs at his or
her premises, including personnel, wiring, electrical power, and the like, incurred in the use
of the Company 's service. When such terminal equipment is used, the equipment shall
comply with the generally accepted minimum protective criteria standards of the
telecommunications industry as endorsed by the Federal Communications Commission.
2.7 Installation and Termination
Service is installed upon mutual agreement between the Subscriber and the Company. The
agreement will determine terms and conditions of installation, termination of service, any
applicable sales commission structure, and sales commission payment schedule. The service
agreement does not alter rates specified in this tariff.
When Customers are members of the transient public, they do not contract directly with the
Company for provision of service. Subscribers contract for service on behalf of themselves
and/or their transient patrons. Service provided to Customers (patrons of the contracting
party) is governed by the terms of this tariff schedule and the lawful terms of the billing
agency. No contractual agreements are required of the Customer.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 9
SECTION 2.0 - RULES AND REGULATIONS, (CONT'D.)
2.8 Cancellation by Company
A. Cancellation Without Prior Notice. Company may, immediately and without notice,
discontinue the furnishing of service(s) to a customer, without incurring any liability, for any
of the following reasons:
(1). If a condition immediately dangerous or hazardous to life, physical safety, or
property exists, or it is necessary to prevent a violation of federal, state or local
safety or health codes;
(2). If company is ordered to terminate service by any court, the Commission, or any
other duly authorized public authority;
(3). Company’s service(s) was (were) obtained, diverted or used without the
authorization or knowledge of the telephone company;
(4). The customer provides false information to company regarding the customer’s
identity, address, credit-worthiness, past or current use of common carrier
communications services or its planned use of service(s);
B. Cancellation Upon Written Notice. Company may, upon five (5) days notice, discontinue
the furnishing of service(s) to a customer, without incurring any liability, for any of the
following reasons:
(1). If company deems that such action is necessary to prevent or to protect
against fraud or to otherwise protect is personnel, agents, facilities or
services, company may discontinue service pursuant to this sub-section if:
(a). The customer refuses to furnish information to company regarding the
customer’s credit-worthiness, its past or current use of common carrier
communications services or its planned use of service(s);
(b). The customer has been given written notice by company of any past
due amount, which remains unpaid in whole or in part, for any of
company’s other common carrier communications services to which the
customer either subscribes or had subscribed or used;
(2). The customer uses, or attempts to use, service with the intent to avoid
payment, either whole or in part, of other charges for the service stated in
this tariff:
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 10
SECTION 2.0 - RULES AND REGULATIONS, (CONT'D.)
2.8 Cancellation (Cont’d)
(a). Using or attempting to use the service by rearranging, tampering with, or
making connections to company’s service not authorized by this tariff; or
(b). Using tricks, schemes, false or invalid number, false credit devices,
electronic devices; or
(c). Any other fraudulent means or devices.
(3). Upon five (5) days written notice to the customer of any sum thirty (30) days past
due; or
(4) Thirty (30) days after sending the customer written notice of noncompliance with
any other provision of this tariff if the noncompliance is not corrected within thirty
(30) day period.
C. The discontinuance of service(s) by company pursuant to this Section does not relieve the
customer of any obligation to pay company for charges due and owing for service(s)
furnished up to the time of discontinuance.
2.9 Termination of Service by Subscriber
Unless otherwise specified by contractual commitment, any Subscriber may terminate
service with the Company upon thirty days written notice.
2.10 Interruption of Service by the Company
Without incurring liability, the Company may interrupt the provision of services at any time
in order to perform tests and inspections to assure compliance with tariff regulations and the
proper installation and operation of subscriber and the Company 's equipment and facilities
and may continue such interruption until any items of non-compliance or improper
equipment operation so identified are rectified.
The Company may discontinue Service without notice to the subscriber, by blocking traffic
to certain countries, cities, or NXX exchanges, or by blocking calls using certain customer
authorization codes, when the Company deems it necessary to take such action to prevent
unlawful use of its service. The Company will restore service as soon as it can be provided
without undue risk, and will, upon request by the customer affected, assign a new
authorization code to replace the one that has been deactivated.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 11
SECTION 2.0 - RULES AND REGULATIONS, (CONT'D.)
2.11 Payment for Service
All charges due by the Customer are payable to any agency duly authorized to receive such
payments. The billing agency may be a local exchange telephone company, credit card
company, or other billing service. Terms of payment shall be according to the rules and
regulations of the agency and subject to the rules of regulatory agencies, such as the Idaho
PUC. Any objections to billed charges must be reported within 180 days to the Company's
billing agent. Adjustments to Customer's bills shall be made to the extent that circumstances
exist which reasonably indicate that such changes are appropriate.
Customer inquiries regarding service or billing may be made in writing or by calling the toll
free number listed below:
Kimm Partridge
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
(800) 363-6177
kimm.partridge@incontact.com
Customers who are dissatisfied with the response to their complaint may contact the IDPUC
for resolution of the issues at the following address:
Idaho Public Utilities Commission
472 W. Washington Street
Boise, Idaho 83702
Toll-free: (800) 432-0369
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 12
SECTION 2.0 - RULES AND REGULATIONS, (CONT'D.)
2.12 Other Rules
2.12.1 Regulatory Changes
The Company reserves the right to discontinue service, limit service, or to impose
requirements on Subscribers as required to meet changing regulatory rules and
standards of the IDPUC and the Federal Communications Commission.
2.12.2 Refunds or Credits for Service Outages or Deficiencies
Credit allowances for interruptions of service caused by service outages or
deficiencies are limited to the initial minimum period call charges for re-establishing
the interrupted call.
2.13 800/888/876/866 Numbers
2.13.1 The Company will make every effort to reserve "800" vanity numbers on behalf of
customers, but makes no guarantee or warrantee that the requested "800" number(s)
will be available or assigned to the customer requesting the number.
2.13.2 If a Customer accumulates undisputed past-due charges, the Company reserves the
right not to honor the Customer's request for a change in 800/888/877/866 service to
another carrier (e.g., "porting" of the 800/888/877/866 number), including a request
for a Responsible Organization (Resp Org) change, until such time as all charges are
paid in full.
2.13.3 800/888/877/866 numbers shared by more than one Customer, whereby individual
customers are identified by a unique Personal Identification Number, may not be
assigned or transferred for use with service provided by another carrier. The
Company will only honor Customer requests for change in Resp Org or
800/888/877/866 service provider for 800/888/877/866 numbers dedicated to the sole
use of that single Customer.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 13
SECTION 3.0 - DESCRIPTION OF SERVICE AND RATES
3.1 General Description of Rates and Charges
3.1.1 Application of Charges
Long Distance Communications Service may include recurring and nonrecurring charges.
Stabilized recurring charges may be offered on a Customer specific basis where service
demands or competitive necessity justify such charges. Recurring charges consist of flat-
rated monthly and usage-sensitive charges. Service also may include a Minimum Charge.
3.1.2 Taxes
The Customer will be billed for, and is responsible for payment of any taxes, surcharges, fees
or assessments (excluding taxes on the Company's net income) imposed on or based upon
provision, sale or use of the Company's services.
3.1.2.1 Idaho Universal Service Fund
Surcharge equivalent to: $0.0025 per MOU of intrastate usage
3.1.3 Jurisdiction
When the location of the calling and the called stations is a factor in rate determination, the
rate is calculated according to whether the termination of the call is intrastate, interstate or
international. This tariff contains rates for intrastate calls only.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 14
SECTION 3.0 - DESCRIPTION OF SERVICE AND RATES, (CONT'D.)
3.2 Timing of Calls
3.2.1 Timing for all calls begins when the called party answers the call (i.e., when two-way
communications are established.) Answer detection is based on standard industry
answer detection methods, including hardware and software answer detection.
3.2.2 Chargeable time for all calls ends when either one of the parties disconnects from the
call.
3.2.3 The minimum call duration and additional billing increments are specified on a per
product basis in this section of the tariff.
3.2.4 The Company will not bill for incomplete calls.
3.3 Special Access Channels
Special access channels (i.e.: dedicated facilities), if utilized, are provided and billed to the
Customer by the local exchange telephone company. Charges for the special access channel
are determined by the local access provider and the Customer is responsible for payment of
these charges to the local exchange telephone company. The Company will, at the
Customer's request, act on behalf of the Customer in the ordering and installation of the
special access channel with the access provider. The Company may also request the access
provider to bill them for the account, in the name of the Customer. If this option is utilized,
the Company will pass the charges, including a billing service fee, through to the Customer.
3.4 Quality and Grade of Service Offered
Minimum Call Completion Rate - Customers can expect a call completion rate of not less
than 98% during peak use periods. The call completion rate is calculated as the number of
calls completed (including calls completed to a busy line or to a line which remains
unanswered by the called party) divided by the number of calls attempted.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 15
SECTION 3.0 - DESCRIPTION OF SERVICE AND RATES, (CONT'D.)
3.5 Service Offerings
3.5.1 Switched Long Distance Service
Switched Long Distance Service is a usage based direct dialed interexchange service, which
utilizes switched access facilities from equal access locations, on the originating end of each
call. Calls are billed in a maximum of 60 second increments, unless otherwise indicated. All
charges are billed monthly in arrears.
3.5.2 Switched Toll-Free Service
Switched Toll-Free Service provides Toll-Free calls to terminating points throughout the
state of Idaho, which utilizes switched access facilities from equal access locations, on the
terminating end of each call. Charges for the Toll-Free calls are billed to the Company’s
customers rather than the caller. Calls are billed in a maximum of 60 second increments
with initial call duration of 60 seconds, unless otherwise indicated. All charges are billed
monthly in arrears.
3.5.3 Dedicated Long Distance Service
Dedicated Long Distance Service is a direct dialed interexchange service, which utilizes
dedicated access facilities on the originating end of each call. Calls are billed in 6 second
increments with initial call duration of 6 seconds, unless otherwise indicated. All charges are
billed monthly in arrears.
3.5.4 Dedicated Toll Free Service
Dedicated Toll Free Service provides inbound '800/888/877’ calling to points terminating
within the State of Idaho utilizing dedicated access facilities on the terminating end of each
call. Charges for the '800/888/877' calls are billed to the Company's Customers rather than
to the originating caller. Calls are billed in 6 second increments with initial call duration of
18 seconds, unless otherwise indicated. All charges are billed monthly in arrears.
3.5.5 Calling Card
Calls are billed in a maximum of 60 second increments with initial call duration of 60
seconds, unless otherwise indicated. All Card calls are billed in arrears.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 16
SECTION 3.0 - DESCRIPTION OF SERVICE AND RATES, (CONT'D.)
3.6 Rates and Charges
Customers may receive service from differing underlying carriers and may choose Outbound 1+
and/or Inbound toll free options from Plans 1, 2, 12 – 19.
3.6.1 Plan 1
Plan 1 is a residential/business service that provides Outbound 1+, Inbound toll free and
calling card service at flat rates. Calls are billed in 60 second increments.
Outbound 1+ Switched: $0.293
A monthly access fee of $2.99 applies if monthly usage is less than $20.00
Inbound Toll-Free: $0.293
A monthly fee of $1.00 applies
Calling Card: $0.149
Directory Assistance: Plan 1 customers will be charged $0.95 per call for intrastate
Directory Assistance.
3.6.2 Plan 2
Plan 2 is a residential service that provides Outbound 1+, Inbound toll free and calling
card service at flat rates. Calls are billed in 60 second increments.
Outbound 1+ Switched: $0.169
Monthly Access Fee: $4.95
Inbound Toll-Free: $0.169
A monthly fee of $1.00 applies
Calling Card: $0.149
Directory Assistance: Plan 2 customers will be charged $0.95 per call for intrastate
Directory Assistance.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 17
SECTION 3.0 - DESCRIPTION OF SERVICE AND RATES, (CONT'D.)
3.6 Rates and Charges
3.6.3 Plan 3 *
Plan 3 is a small business service. It provides Outbound 1+ switched and Inbound toll
free calling. Calls are billed in 6 second increments.
Rates:
Outbound 1+ Switched:
Monthly Minutes
of Use
Rate
0 – 999 $0.0768
1,000 – 1,999 0.0687
2,000 – 2,999 0.0663
3,000 – 3,999 0.0654
4,000 – 4,999 0.0614
5,000 – 5,999 0.0606
6,000 – 6,999 0.0566
7,000 – 7,999 0.0525
8,000 – 8,999 0.0485
9,000 – 9,999 0.0445
10,000 + 0.0331
Inbound Toll Free: $0.095
Directory Assistance: Plan 3 customers will be charged $0.60 per minute for intrastate
Directory Assistance calls.
*Effective March 8, 2003, Plan No. 3 will no longer be available to new subscribers.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 18
SECTION 3.0 - DESCRIPTION OF SERVICE AND RATES, (CONT'D.)
3.6 Rates and Charges
3.6.4 Plan 4 *
Plan 4 is a residential service. It provides Outbound 1+ switched calling. Calls are billed
in 60 second increments.
Rates:
Outbound 1+ Switched
Monthly
Minutes of Use
Rates
0 – 999 $0.090
1,000 – 1,999 0.085
2,000 – 2,999 0.072
3,000 – 3,999 0.069
4,000 – 4,999 0.054
5,000 – 5,999 0.050
6,000 + 0.037
Directory Assistance: Plan 4 customers will be charged $0.60 per minute for intrastate
Directory Assistance calls.
* Effective March 8, 2003, Plan No. 4 will no longer be available to new subscribers.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 19
SECTION 3.0 - DESCRIPTION OF SERVICE AND RATES, (CONT'D.)
3.6 Rates and Charges
3.6.5 Plan 5 *
Plan 5 is a residential flat rate service. It provides Outbound 1+ switched calling and
Inbound toll free calling. Calls are billed in 60 second increments.
Rates:
Outbound 1+ Switched: $0.076
Inbound Toll Free: $0.18
Directory Assistance: Plan 5 customers will be charged $0.60 per minute for intrastate
Directory Assistance calls.
* Effective March 8, 2003, Plan No. 5 will no longer be available to new subscribers.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 20
SECTION 3.0 - DESCRIPTION OF SERVICE AND RATES, (CONT'D.)
3.6 Rates and Charges
3.6.6 Plan 6 *
Plan 6 is a switched plan of long distance services available to residential customers. Plan 6
Option plans include the following services: Outbound 1+ switched and Inbound toll-free
services. Calls are billed in 60 second increments.
Rates:
Outbound 1+ Switched
Monthly
Minutes of Use
Rates
0 – 2,999 $0.07
3,000 + 0.05
Inbound Toll Free: $0.10
Directory Assistance: Plan 6 customers will be charged $0.60 per minute for intrastate
Directory Assistance calls.
* Effective March 8, 2003, Plan No. 6 will no longer be available to new subscribers
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 21
SECTION 3.0 - DESCRIPTION OF SERVICE AND RATES, (CONT'D.)
3.6 Rates and Charges
3.6.7 Plan 7 *
Plan 7 is a small business switched long distance service offering consisting of 1+ outbound
and toll free inbound service. Calls are billed in 6 second increments.
Rates:
Outbound 1+ Switched
Monthly Minutes of Use Rate
0 – 999 $0.1150
1,000 – 1,999 0.1093
2,000 – 2,999 0.1081
3,000 – 3,999 0.1070
5,000 – 5,999 0.0978
6,000 – 6,999 0.0943
4,000 – 4,999 0.1035
7,000 – 7,999 0.0932
8,000 – 8,999 0.0920
9,000 – 9,999 0.0874
10,000 – 10,999 0.0863
11,000 – 11,999 0.0751
12,000 – 12,999 0.0727
13,000 – 13,999 0.0646
14,000 + 0.0472
Inbound Toll Free: $0.1299
Directory Assistance: Plan 7 customers will be charged $0.60 per minute for intrastate
Directory Assistance calls.
* Effective March 8, 2003, Plan No. 7 will no longer be available to new subscribers.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 22
SECTION 3.0 - DESCRIPTION OF SERVICE AND RATES, (CONT'D.)
3.6 Rates and Charges
3.6.8 Plan 8 *
Plan 8 is a switched long distance offering of services available to business/commercial
customers. Plan 8 includes the following services: 1+ outbound and calling card services.
Outbound 1+ switched calls are billed in 6 second increments. Calling card calls are billed
for a 60 second minimum increment and 6 second additional increments.
Rates
Outbound 1+ Switched
Monthly Minutes of Use Rate
0 – 999 $0.0850
1,000 – 1,999 0.0808
2,000 – 2,999 0.0805
3,000 – 3,999 0.0723
4,000 – 4,999 0.0680
5,000 – 5,999 0.0638
6,000 – 6,999 0.0595
7,000 – 7,999 0.0536
8,000 + 0.0510
Calling Card: $0.10
Directory Assistance: Plan 8 customers will be charged $0.60 per minute for intrastate
Directory Assistance calls.
* Effective March 8, 2003, Plan No. 8 will no longer be available to new subscribers.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 23
SECTION 3.0 - DESCRIPTION OF SERVICE AND RATES, (CONT'D.)
3.6 Rates and Charges
3.6.9 Plan 9 *
Plan 9 is a residential service. It provides Outbound 1+ switched calling. Calls are billed in
60 second increments.
Monthly minutes of Use Rates
0 – 999 $0.090
1,000 – 1,999 0.081
2,000 – 2,999 0.077
3,000 – 3,999 0.074
4,000 – 4,999 0.069
5,000 – 5,999 0.054
6,000 – 6,999 0.050
7,000 + 0.037
Directory Assistance: Plan 9 customers will be charged $0.60 per minute for intrastate
Directory Assistance calls.
* Effective March 8, 2003, Plan No. 9 will no longer be available to new subscribers.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 24
SECTION 3.0 - DESCRIPTION OF SERVICE AND RATES, (CONT'D.)
3.6 Rates and Charges
3.6.10 Plan 10 *
Plan 10 is a small business service that provides Inbound toll free calling. Calls are billed in
6 second increments.
Monthly Minutes of Use Rate
0 – 999 $0.1400
1,000 – 1,999 0.1150
2,000 – 2,999 0.1080
3,000 – 3,999 0.1039
4,000 – 4,999 0.0979
5,000 – 5,999 0.0874
6,000 – 6,999 0.0863
7,000 – 7,999 0.0850
8,000 – 8,999 0.0809
9,000 – 9,999 0.0759
10,000 – 10,999 0.0723
11,000 – 11,999 0.0649
12,000 – 12,999 0.0638
13,000 – 13,999 0.0614
14,000 – 14,999 0.0606
15,000 – 15,999 0.0599
16,000 – 16,999 0.0566
17,000 – 17,999 0.0525
18,000 – 18,999 0.0509
19,000 – 19,999 0.0485
20,000 – 20,999 0.0445
21,000 + 0.0331
$2.50 monthly access fee applies.
* Effective March 8, 2003, Plan No. 10 will no longer be available to new subscribers.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 25
SECTION 3.0 - DESCRIPTION OF SERVICE AND RATES, (CONT'D.)
3.6 Rates and Charges
3.6.11 Plan 11 *
Plan 11 is a residential service that provides Inbound toll free calling. Calls are billed in 60
second increments.
Monthly Minutes of Use Rate
0 – 999 $0.077
1,000 – 1,999 0.070
2,000 + 0.068
$2.50 monthly access fee applies.
* Effective March 8, 2003, Plan No. 11 will no longer be available to new subscribers.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 26
SECTION 3.0 - DESCRIPTION OF SERVICE AND RATES, (CONT'D.)
3.6 Rates and Charges
3.6.12 Plan 12
Plan 12 is a residential/business service that provides Outbound 1+, Inbound toll free and
calling card service at flat rates. Calls are billed in 60 second increments.
Outbound 1+ Switched: $0.135
A monthly access fee of $2.50 applies if monthly usage is less than $20.00
Inbound Toll-Free: $0.135
A monthly fee of $1.00 applies
Calling Card: $0.099
Directory Assistance: Plan 12 customers will be charged $0.95 per minute for intrastate
Directory Assistance calls.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 27
SECTION 3.0 - DESCRIPTION OF SERVICE AND RATES, (CONT'D.)
3.6 Rates and Charges
3.6.13 Plan 13
Plan 13 is a small business service that provides Outbound 1+ and Inbound toll free service.
Outbound 1+ and Inbound toll free usage are billed for an 18 second minimum increment
and 6 second additional increments.
Outbound 1+ Switched
Monthly Minutes of Use Rates
0 – 999 $0.2461
1,000 – 1,999 0.2234
2,000 – 2,999 0.2044
3,000 - 3,999 0.1945
4,000 – 4,999 0.1885
5,000 – 5,999 0.1827
6,000 + 0.1774
A monthly access fee of $2.50 applies if monthly usage is less than $50.00
Inbound Toll Free
Monthly Minutes of Use Rates
0 – 999 $0.2465
1,000 – 1,999 0.2237
2,000 – 2,999 0.2048
3,000 – 3,999 0.1948
4,000 – 4,999 0.1888
5,000 – 5,999 0.1830
6,000 + 0.1777
A monthly fee of $1.00 applies.
Directory Assistance: Plan 13 customers will be charged $0.95 per minute for intrastate
Directory Assistance calls.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 28
SECTION 3 - DESCRIPTION OF SERVICE AND RATES
3.6 Rates and Charges
3.6.14 Plan 14
Customers may enroll in Plan 14 until June 1, 2006.
Plan 14 is a small business service that provides Outbound 1+ and Inbound toll free service.
Outbound 1+ and Inbound toll free usage are billed for an 18 second minimum increment
and 6 second additional increments.
Outbound 1+ Switched
Monthly Minutes of Use Rates
0 – 999 $0.2031
1,000 – 1,999 0.1800
2,000 – 2,999 0.1616
3,000 - 3,999 0.1523
4,000 – 4,999 0.1467
5,000 – 5,999 0.1414
6,000 + 0.1365
A monthly access fee of $2.50 applies if monthly usage is less than $50.00
Inbound Toll Free
Monthly Minutes of Use Rates
0 – 999 $0.2339
1,000 – 1,999 0.2074
2,000 – 2,999 0.1862
3,000 – 3,999 0.1755
4,000 – 4,999 0.1690
5,000 – 5,999 0.1629
6,000 + 0.1573
Directory Assistance: Plan 14 customers will be charged $0.95 per minute for intrastate
Directory Assistance calls.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 29
SECTION 3 - DESCRIPTION OF SERVICE AND RATES
3.6 Rates and Charges
3.6.15 Plan 15
Customers may enroll in Plan 15 until June 1, 2006.
Plan 15 is a business service that provides Outbound 1+, Inbound toll free and calling
card service, based on monthly usage and mileage. Customers must meet the minimum
volume usage requirement, or they will be charged the difference. Outbound 1+ and
Inbound toll free calls are billed in 6 second increments. Calling card calls are billed in
60 second increments.
Outbound 1+ Dedicated:
Monthly Minutes of Use Tier Called/Rates
A B C
0 – 999 $0.1537 $0.3501 $0.1659
1,000 – 1,999 0.1362 0.3104 0.1471
2,000 – 2,999 0.1223 0.2787 0.1321
3,000 – 3,999 0.1153 0.2626 0.1245
4,000 – 4,999 0.1110 0.2529 0.1198
5,000 – 5,999 0.1070 0.2439 0.1156
6,000 – 6,999 0.1033 0.2354 0.1116
7,000 – 7,999 0.0999 0.2276 0.1079
8,000 – 8,999 0.0967 0.2203 0.1044
9,000 + 0.0936 0.2134 0.1011
Inbound Toll Free:
Monthly Minutes of Use Originating Tier/Rates
A B C
0 – 999 $0.1261 $0.3262 $0.1788
1,000 – 1,999 0.1118 0.2892 0.1585
2,000 – 2,999 0.1004 0.2596 0.1423
3,000 – 3,999 0.0946 0.2447 0.1341
4,000 – 4,999 0.0911 0.2356 0.1292
5,000 – 5,999 0.0878 0.2272 0.1246
6,000 – 6,999 0.0848 0.2194 0.1203
7,000 – 7,999 0.0820 0.2120 0.1162
8,000 – 8,999 0.0793 0.2052 0.1125
9,000 + 0.0768 0.1988 0.1090
A monthly fee of $1.00 applies.
Calling Card: $0.099
Directory Assistance: Plan 15 customers will be charged $0.85 for intrastate Directory
Assistance calls.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Original Page No. 30
SECTION 3 - DESCRIPTION OF SERVICE AND RATES
3.6 Rates and Charges
3.6.16 Plan 16
Plan 16 is a small business service that provides Outbound 1+, Inbound toll free and
calling card service. Customers must meet their minimum usage requirement, or they
will be charged the difference. Outbound 1+ and Inbound toll free usage are billed in 6
second increments. Calling Card usage is billed in 60 second increments.
Outbound 1+ Dedicated
Monthly Minutes of Use Rates
0 – 1,999 $0.1936
2,000 – 3,999 0.1716
4,000 – 5,999 0.1541
6,000 – 7,999 0.1452
8,000 – 9,999 0.1398
10,000 – 11,999 0.1348
12,000 –13,999 0.1301
14,000 - 15,999 0.1258
16,000 – 17,999 0.1218
18,000 + 0.1179
Inbound Toll Free:
Monthly Minutes of Use Rates
0 – 1,999 $0.2222
2,000 – 3,999 0.1970
4,000 – 5,999 0.1769
6,000 – 7,999 0.1667
8,000 – 9,999 0.1605
10,000 – 11,999 0.1548
12,000 –13,999 0.1494
14,000 - 15,999 0.1445
16,000 – 17,999 0.1398
18,000 + 0.1354
A monthly fee of $1.00 applies.
Calling Card: $0.099
Directory Assistance: Plan 16 customers will be charged $0.85 for intrastate Directory
Assistance calls.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 31
SECTION 3 - DESCRIPTION OF SERVICE AND RATES
3.6 Rates and Charges
3.6.17 Plan 17
Plan 17 is a small business service that provides Outbound 1+, Inbound toll free and
calling card service. Customers must meet their minimum usage requirement, or they
will be charged the difference. Outbound 1+ and Inbound toll free usage are billed in 6
second increments. Calling Card usage is billed in 60 second increments.
Outbound 1+ Dedicated
Monthly Minutes of Use Rates
0 – 1,999 $0.1072
2,000 – 3,999 0.0950
4,000 – 5,999 0.0853
6,000 – 7,999 0.0804
8,000 – 9,999 0.0774
10,000 – 11,999 0.0746
12,000 –13,999 0.0721
14,000 - 15,999 0.0697
16,000 – 17,999 0.0674
18,000 + 0.0653
Inbound Toll Free:
Monthly Minutes of Use Rates
0 – 1,999 $0.1374
2,000 – 3,999 0.1218
4,000 – 5,999 0.1094
6,000 – 7,999 0.1031
8,000 – 9,999 0.0993
10,000 – 11,999 0.0957
12,000 –13,999 0.0924
14,000 - 15,999 0.0893
16,000 – 17,999 0.0865
18,000 + 0.0838
A monthly fee of $1.00 applies.
Calling Card: $0.099
Directory Assistance: Plan 17 customers will be charged $0.85 for intrastate Directory
Assistance calls.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 32
SECTION 3 - DESCRIPTION OF SERVICE AND RATES
3.6 Rates and Charges
3.6.18 Plan 18
Customers may enroll in Plan 18 until June 1, 2006.
Plan 18 is a small business service that provides Outbound 1+, Inbound toll free and calling
card service. Customers must meet their minimum usage requirement, or they will be
charged the difference. Outbound 1+ and Inbound toll free usage are billed for an 18 second
minimum increment and 6 second additional increments. Calling card usage is billed in 60
second increments.
Outbound 1+ Switched
Monthly Minutes of Use Rates
0 – 999 $0.2461
1,000 – 1,999 0.2234
2,000 – 2,999 0.2044
3,000 - 3,999 0.1945
4,000 – 4,999 0.1885
5,000 – 5,999 0.1827
6,000 + 0.1774
Inbound Toll Free
Monthly Minutes of Use Rates
0 – 999 $0.2465
1,000 – 1,999 0.2237
2,000 – 2,999 0.2048
3,000 – 3,999 0.1948
4,000 – 4,999 0.1888
5,000 – 5,999 0.1830
6,000 + 0.1777
A monthly fee of $1.00 applies.
Calling Card: $0.099
Directory Assistance: Plan 18 customers will be charged $0.95 for intrastate Directory
Assistance calls.
Issued: May, 7, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Cancels Original Page No. 33
SECTION 3 - DESCRIPTION OF SERVICE AND RATES
3.6 Rates and Charges
3.6.19 Plan 19
Customers may enroll in Plan 19 until June 1, 2006.
Plan 19 is a small business service that provides Outbound 1+, Inbound toll free and calling
card service. Customers must meet their minimum usage requirement, or they will be
charged the difference. Outbound 1+ and Inbound toll free usage are billed for an 18 second
minimum increment and 6 second additional increments. Calling card usage is billed in 60
second increments.
Outbound 1+ Switched
Monthly Minutes of Use Rates
0 – 999 $0.2031
1,000 – 1,999 0.1800
2,000 – 2,999 0.1616
3,000 - 3,999 0.1523
4,000 – 4,999 0.1467
5,000 – 5,999 0.1414
6,000 + 0.1365
Inbound Toll Free
Monthly Minutes of Use Rates
0 – 999 $0.2339
1,000 – 1,999 0.2074
2,000 – 2,999 0.1862
3,000 – 3,999 0.1755
4,000 – 4,999 0.1690
5,000 – 5,999 0.1629
6,000 + 0.1573
A monthly fee of $1.00 applies.
Calling Card: $0.099
Directory Assistance: Plan 19 customers will be charged $0.95 for intrastate Directory
Assistance calls.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 34
SECTION 3 - DESCRIPTION OF SERVICE AND RATES
3.6 Rates and Charges
3.6.20 Plan 20
Plan 20 is available to all customers. Plan 20 includes Outbound 1+, Inbound Toll Free and
Calling Card service. Customers must meet their minimum usage requirement or they will
be charged the difference. Outbound 1+ and Inbound Toll Free usage are billed for a 30-
second minimum increment and 6-second additional increments thereafter. Calling card
usage is billed in 60-second increments.
Outbound 1+ Switched Monthly Minutes of Use Per Minute Rates
0 - 999 0.2365
1,000 - 1,999 0.2313
2,000 - 2,999 0.2142
3,000 - 3,999 0.2094
4,000 - 4,999 0.1914
5,000 - 5,999 0.1802
6,000 - 6,999 0.1640
7,000 - 7,999 0.1485
8,000 + 0.1357
Inbound Toll Free Monthly Minutes of Use Per Minute Rates
0 - 999 0.2571
1,000 - 1,999 0.2515
2,000 - 2,999 0.2329
3,000 - 3,999 0.2277
4,000 - 4,999 0.2081
5,000 - 5,999 0.1934
6,000 - 6,999 0.1854
7,000 - 7,999 0.1752
8,000 + 0.1601
A monthly fee of $1.00 per assigned toll-free number applies.
Calling Card: $0.099
Directory Assistance: Customers will be charged $0.95 per call for intrastate directory
Assistance calls.
Issued: May, 7, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
Midvale, Utah 84047
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 35
SECTION 3 - DESCRIPTION OF SERVICE AND RATES
3.6 Rates and Charges
3.6.21 Plan 21
Plan 21 is available to all customers. Plan 21 includes Outbound 1+, Inbound Toll Free and
Calling Card service. Customers must meet their minimum revenue commitment or they
will be charged the difference. Outbound 1+ and Inbound Toll Free usage are billed for a
30-second minimum increment and 6-second additional increments thereafter. Calling card
usage is billed in 60-second increments.
Outbound 1+ Switched Monthly Revenue Commitment Per Minute Rates
$0 - $29.99 0.2665
$30 - $99.99 0.2465
$100 - $149.99 0.2413
$150 - $199.99 0.2242
$200 - $249.99 0.2194
$250 - $299.99 0.2014
$300 - $349.99 0.1902
$350 - $399.99 0.1740
$400 - $499.99 0.1585
$500 + 0.1457
Outbound 1+ Switched Monthly Revenue Commitment Per Minute Rates
$0 - $29.99 0.2871
$30 - $99.99 0.2671
$100 - $149.99 0.2615
$150 - $199.99 0.2429
$200 - $249.99 0.2377
$250 - $299.99 0.2181
$300 - $349.99 0.2034
$350 - $399.99 0.1354
$400 - $499.99 0.1852
$500 + 0.1701
A monthly fee of $1.00 per assigned toll-free number applies.
Calling Card: $0.099
Directory Assistance: Customers will be charged $0.95 per call for intrastate directory
Assistance calls.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Cancels Original Page No. 36
SECTION 3.0 - DESCRIPTION OF SERVICE AND RATES, (CONT'D.)
3.7 Public Telephone Surcharge
In order to recover the Company’s expenses to comply with the FCC’s pay telephone compensation
plan effective on October 7, 1997 (FCC 97-371), an undiscountable per call charge is applicable to all
interstate, intrastate and international calls that originate from any domestic pay telephone used to
access the Company's services. This surcharge, which is in addition to standard tariffed usage charges
and any applicable service charges and surcharges associated with the Company's service, applies for
the use of the instrument used to access the Company service and is unrelated to the Company's
service accessed from the pay telephone.
Pay telephones include coin-operated and coinless phones owned by local telephone companies,
independent companies and other interexchange carriers. The Public Pay Telephone Surcharge
applies to the initial completed call and any reoriginated call (i.e., using the "#" symbol).
Whenever possible, the Public Pay Telephone Surcharge will appear on the same invoice containing
the usage charges for the surcharged call. In cases where proper pay telephone coding digits are not
transmitted to the Company prior to completion of a call, the Public Pay Telephone Surcharge may be
billed on a subsequent invoice after the Company has obtained information from a carrier that the
originating station is an eligible pay telephone.
The Public Pay Telephone Surcharge does not apply to calls placed from pay telephones at which the
Customer pays for service by inserting coins during the progress of the call.
3.7.1 Public Telephone Surcharge
Rate per Call $0.55
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Cancels Original Page No. 37
SECTION 4.0 - MISCELLANEOUS
4.1 General
Each Customer is charged individually for each call placed through the Company. Charges may vary by service
offering, class of call, time of day, day of week, class of call and/or call duration.
4.2 Late Payment Charge
The company will charge a one-time 1.5% late payment fee on all invoices not paid by the due date identified
on the Company bill.
4.3 Return Check Charge
The Company will assess a return check charge of up to $20.00 whenever a check or draft presented for
payment of service is not accepted by the institution on which it is written. This charge applies each time a
check is returned to the Company by a bank for insufficient funds.
4.4 In-State Connection Fee
A monthly service charge will be applied to each intra-state long distance Customer's account to
recover the Company’s cost of LEC Network Access charges. This monthly charge is applied if a Customer
has $0.01 or more of new billable charges on their bill, including, but not limited to, monthly recurring charges,
or minimum usage charges. This charge does not contribute towards any applicable minimum monthly charge.
This charge is not applied to customers who also subscribe to Company’s local exchange services. Customers
in Lifeline programs are exempt from this service charge.
Monthly Charge
In-State Connection Fee (ISCF) $1.15
4.5 In-State Cost Recovery Charge
A monthly service charge will be applied to each intra-state long distance Customer’s account in order to
recover certain costs associated with the Company’s compliance with annual regulatory compliance fees,
foreign corporation maintenance and other costs. This monthly charge is applied if a Customer has $0.01 or
more of new billable charges on their bill, including, but not limited to, monthly recurring charges, or minimum
usage charges. This charge applies strictly to intrastate usage. This charge does not contribute towards any
applicable minimum monthly charge. Customers in Lifeline programs are exempt from this charge.
In-State Cost Recovery Charge (ISCRC) Amount
2.99% of intrastate usage
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 38
SECTION 5.0 - PROMOTIONS
5.1 Promotions - General
From time to time the Company shall, at its option, promote subscription or stimulate network usage
by offering to waive some of all of the nonrecurring or recurring charges for the Customer (if
eligible) of target services for a limited duration, not to exceed 90 days, or by offering premiums or
refunds of equivalent value. Such promotions shall be made available to all similarly situated
Customers in the target market area. All promotions will be filed with the Commission prior to
offering them to Customers.
5.2 Demonstration of Calls
From time to time the Company shall demonstrate service by providing free test calls of up to four
minutes duration over its network.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho
inContact, Inc. d/b/a UCN Idaho Tariff No. 5
Cancels and Replaces Idaho Tariff No. 3
Original Page No. 39
SECTION 6.0 - CONTRACT SERVICES
6.1 General
At the option of the Company, service may be offered on a contract basis to meet specialized
requirements of the Customer not contemplated in this tariff. The terms of each contract shall be
mutually agreed upon between the Customer and Company and may include discounts off of rates
contained herein, waiver of recurring or nonrecurring charges, charges for specially designed and
constructed services not contained in the Company's general service offerings, or other customized
features. The terms of the contract may be based partially or completely on the term and volume
commitment, type of originating or terminating access, mixture of services or other distinguishing
features. Service shall be available to all similarly situated Customers for six months after the initial
offering to the first contract Customer for any given set of terms.
Each contract will be filed with the Idaho Public Utilities Commission.
Issued: May 13, 2009 Effective: May 23, 2009
Paul Jarman, President
7730 S. Union Park Avenue, Suite 500
Midvale, Utah 84047
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 16, 2009
Boise, Idaho