Global Tel Link Corp.pdf

GLOBAL TEL* LINK CORPORATION Idaho Price List No.
Original Title Page
This price list, Idaho Price List No.2 filed by Global Tel*Link Corporation cancels and replaces, in its entirety,
the current price list on file with the Commission, Idaho Price List No.1, issued by Global Tel*Link Corporation.
COMPETITIVE TELECOMMUNICATIONS SERVICE PRICE LIST
This price list, Idaho Price List No.2 filed by Global Tel*Link Corporation cancels and replaces, in its
entirety, the current price list on file with the Commission, Idaho Price List No., issued by Global
Tel*Link Corporation.
IDAHO
TELECOMMUNICATIONS PRICE LIST
Global Tel*Link Corporation
Toll Free Customer Service Number: 800-489-4500
This price list contains the descriptions, regulations, and rates applicable to the provision of
interexchange telecommunications, by Global Tel*Link Corporation ("GTL") within the State
of Idaho. This price list is on file with the Idaho Public Utilities Commission. Copies may be
inspected during normal business hours at the Company s principal place of business.
,. . . .
Idaho Public Utilities Commi~ioR
Office of the Secretary
ACCEPTED FOR FILl
APR 2 1 ZO05
Boise, tdaho
. . ,'" ,::.. .....
Issued: April 11 , 2005 Effective: April 21 , 2005
Issued By:Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607 IDnO501
GLOBAL TEL*LINK CORPORATION Idaho Price List No.2
11h Revised Page 1
Cancels 10th Revised Page 1
COMPETITIVE TELECOMMUNICATIONS SERVICE PRICE LIST
CHECK SHEET
Pages of this price list,as indicated below,are effective as of the date shown at the bottom of the
respective pages.Original and revised pages,as named below,comprise all changes from the original
price list and are currently in effect as of the date on the bottom of this page.
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REVISION
Original
11th Rev.
Original
Original
Original
1st Rev.
1st Rev.
Original
Original
Original
Original
Original
Original
Original
Original
1st Rev.
Original
Original
Original
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9th Rev.
Original
1st Rev.
Original
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1st Rev.
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PAGE
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REVISION
3rdRev.
1st Rev.
Original
Original
1st Rev.
Issued:May 26,2016
*-indicates those pages included with this filing
Effective:June 20,2016
Issued by:Jeffrey B.Haidinger,President
12021 Sunset Hills Road,Suite 100
Reston,VA 20190
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 20, 2016
Boise, Idaho
GLOBAL TEL* LINK CORPORATION Idaho Price List No.
Original Page 2
TABLE OF CONTENTS
Section Page
TITLE PAGE....................................... .................................................................................. ......... ....... Cover
CHECK SHEET............................................................................................................................................
TABLE OF CONTENTS .......................................................................................................... ......... ...........
EXPLANATION OF SYMBOLS........................... .......... ............................................................................
PRICE LIST FORMAT............................................................. ................................... .......................... .......
SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS.................................................................
SECTION 2 - RULES AND REGULATIONS .............................................................................................
SECTION 3 - DESCRIPTION OF SERVICE AND RATES .....................................................................
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 2 1 2005
6oise, Idaho
--......."':_.__.
Issued: April 11 , 2005 Effective: April 21 , 2005
Issued By:Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607 IDnO501
GLOBAL TEL* LINK CORPORATION Idaho Price List No.
Original Page 3
EXPLANATION OF SYMBOLS
The following are the only symbols used for the purposes indicated below:
(C)To signify a changed listing, rule or condition which may affect rates or charges.
(D)
(I)
To signify discontinued or deleted material, including a listing, rate, rule or condition.
To signify an increase in rates or charges.
(M)To signify material relocated from or to another part of this Price list with no change
text, rate, rule or condition.
(N)
(R)
To signify new material, including a listing, rate, rule or condition.
To signify a reduction in rates or charges.
(T)To signify a change in the wording of the text, but no change in rate, rule or condition.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 2 1 ZO05
Boise, Idaho
Issued: April 11 , 2005 Effective: April 21, 2005
Issued By:Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607 IDnO501
GLOBAL TEL* LINK CORPORATION Idaho Price List No.
Original Page 4
PRICE LIST FORMAT
Page Numbering - Page numbers appear in the upper right comer of the page. Pages are numbered
sequentially. When a new page is added between pages already in effect, a decimal is added. For
example, a new page added between pages 14 and 15 would be 14.
Page Revision Numbers - Revision numbers also appear in the upper right comer of each page.
These numbers are used to determine the most current page version on file with the Commission. For
example, the 4th revised Page 14 cancels the 3rd revised Page 14. Consult the Check Sheet for the
page currently in effect.
Paragraph Numbering Sequence - There are nine levels of paragraph coding. Each level of coding
is subservient to its next higher level:
1.1.
2. 1. LA.
1.1.A.
2. 1. LA. 1.(a).
(a).I.
(a).I.(i).
(a).I.(i).(1).
Check Sheets - When a price list filing is made with the Commission, an updated Check Sheet
accompanies the price list filing. The Check Sheet lists the pages contained in the price list, with a
cross reference to the current revision number. When new pages are added, the Check Sheet is
changed to reflect the revision. All revisions made in a given filing are designated by an asterisk (*
There will be no other symbols used on this page if these are the only changes made to it (i., the
format, etc. remain the same, just revised revision levels on some pages.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 2 1 ZOOS
Boise, Idaho
. .. --.. ..-..: -....-
Issued: April 11 , 2005 Effective: April 21 , 2005
Issued By:Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607 IDnO501
GLOBAL TEL*LINK CORPORATION Idaho Price List No.2
1st Revised Page 5
Cancels Original Page 5
COMPETITIVE TELECOMMUNICAnONS SERVICE PRICE LIST
SECTION 1 -TECHNICAL TERMS AND ABBREVIATIONS
Ancillary Service Charge -Any charge Consumers may be assessed for the use of Inmate Calling (N)
services that are not included in the per-minute charges assessed for individual calls.(N)
Automated Collect Calls -Calls billed to the called party and completed through an automated call
processing system that prompts the call originator and the called party such that the call is completed
without live operator assistance.
Average Daily Population (ADP)-The sum of all inmates in a facility for each day of the preceding (N)
calendar year,divided by the number of days in the year.(N)
Collect Billing - A billing arrangement whereby the originating caller may bill the charges for a call to
the called party,provided the called party agrees to accept the charges.
Commission -The Idaho Public Utilities Commission.
Company -Used throughout this price list to refer to Global Tel*Link Corporation,unless otherwise
clearly indicated by the context.
Correctional Institutions -Used throughout this price list to refer to prisons,jails,penal facilities or
other institutions used for penalty purposes which contract with the Company for the provision of service
for use by their inmate population.
Customer - A person,firm,partnership,corporation or other entity which arranges for the Company to
provide,discontinue or rearrange telecommunications services on behalf of itself or others;uses the
Company's telecommunications services;and is responsible for payment of charges,all under the
provisions and terms of this price list.In the case of collect-only calling services provided to inmates of
correctional Institutions,the called party is the Customer and is responsible for payment ofcharges.
Issued:March 8,2016 Effective:March 18,2016
Issued by:Jeffrey B.Haidinger,President
12021 Sunset Hills Road,Suite 100
Reston,VA 20190 Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 18, 2016
Boise, Idaho
GLOBAL TEL*LINK CORPORATION Idaho Price List No.2
1st Revised Page 6
Cancels Original Page 6
COMPETITNE TELECOMMUNICATIONS SERVICE PRICE LIST
SECTION 1 -TECHNICAL TERMS AND ABBREVIATIONS,(CONT'D.)
GTL -Used throughout this price list to refer to Global Tel*Link Corporation,the issuer of this price
list.
Inmates -The jailed population of correctional institutions who are authorized by the Institution to use
such service.Responsibility for payment of Inmate charges requires positive acceptance by a Customer
(i.e.,billed to a third party)or prepayment by the Inmate.
Institution -Used throughout this price list to refer to correctional institutions.
Institutional Telephone - A coinless telephone instrument that allows Inmates to place collect and
prepaid calls at the instrument.
Jail - A facility of a local,state or federal law enforcement agency that is used primarily to hold (N)
individuals who are (1)awaiting adjudication of criminal charges;(2)post-conviction and committed to I
confinement for sentences of one year or less;(3)post conviction and awaiting transfer to another facility.I
The term also includes city,county or regional facilities that have contracted with a private company to I
manage day-to-day operations;privately-owned and operated facilities primarily engaged in housing city,I
county or regional inmates;and facilities used to detain individuals pursuant to a contract with U.S.I
Immigration and Customs Enforcem~nt.(N)
LATA -Local access and transport area.A geographic area established by the US District Court for the
District of Columbia in Civil Action No.82-0192.
Pay Telephone - A telephone instrument equipped with a credit card reader,coin box,or similar device
that allows charges to be collected for each call at the instrument.
Person to Person Call - A service whereby the person originating the call specifies a particular person to
be reached,or a particular station,room number,department,or office to be reached through a PBX
attendant.
Premises -The physical space designated by the Customer for the termination ofthe Company's service.
Prison - A facility operated by a territorial,state or federal agency that is used primarily to confine (N)
individuals convicted of felonies and sentenced to terms in excess of one year.The term also includes I
public and private facilities that provide outsource housing to other agencies such as the State I
Departments of Correction and the Federal Bureau of Prisons; and facilities that would otherwise fall I
under the definition of a Jail but in which the majority of inmates are post-conviction or are committed to I
confinement for sentences longer than one year.(N)
Station to Station Call - A service whereby the Customer places a non-Person to Person call with the
assistance of an operator (live or automated).
Terminal Equipment -Telecommunications devices,apparatus and associated wiring on the Premises of
the Customer.
Issued:March 8,2016 Effective:March 18,2016
Issued by:Jeffrey B.Haidinger,President
12021 Sunset Hills Road,Suite 100
Reston,VA 20190 Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 18, 2016
Boise, Idaho
GLOBAL TEL * LINK CORPORATION Idaho Price List No.
Original Page 7
SECTION 2 - RULES AND REGULATIONS
Undertaking of the Company
Global Tel* Link Corporation s services and facilities are furnished to correctional institutions in Idaho
for communications originated by inmates of the institutions. GTL, through its call processing
equipment, only provides automated collect, prepaid and debt inmate calling services. This price list
encompasses only those services provided between locations within the state of Idaho. The Company
services and facilities are available twenty- four (24) hours per day, seven (7) days per week, subject to
restrictions and limitations of service imposed by the correctional institution.
The Company installs, operates, and maintains the communications services provided here in under
for Inmates in accordance with the terms and conditions set forth under this price list and through
contract with the institution. The Company may act as the correctional institution s agent for ordering
access connection facilities provided by other carriers or entities, when authorized by the institution, to
allow connection of an institution s location to the Company s network. The institution shall be
responsible for all charges due for such service arrangement.
Use of Service
Services are provided under this price list to correctional institutions and may be used by authorized
inmates of institutions for any lawful purpose for which the service is technically suited, subject to
such limitations or restrictions established by the Institution.
Idaho Public Utilities Commission
Officr of the Secretary
ACCEPTED FOR FILING
APR 2 1 ZOOS
Boise, Idaho
Issued: April 11 , 2005 Effective: April 21 , 2005
Issued By:Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607 IDnO501
GLOBAL TEL* LINK CORPORATION Idaho Price List No.
Original Page 8
SECTION 2 - RULES AND REGULATIONS, CONT'
Limitations of Service
3.4
Service is offered subject to the availability of the necessary facilities and equipment, and is
subject to the provisions of this price list.
Service is provided only to correctional institutions for use by authorized inmates of the
institutions and is subject to any restrictions or limitations imposed by the correctional
institution.
The Company reserves the right to discontinue or limit service when necessitated by
conditions beyond its control, or when the Customer or Inmate is using service in violation of
provisions of this price list or the law.
The Company does not undertake to transmit messages, but offers the use of its facilities
when available, and will not be liable for errors in transmission or for failure to establish
connections.
The Company reserves the right to discontinue service, limit service, or to impose
requirements on Institutions as required to meet changing regulatory or statutory rules and
standards.
The Company reserves the right to discontinue service when any governmental or regulatory
condition imposed upon the Company materially and negatively impacts the fmancial viability
of the service as determined by the Company in its best business judgment.
Idaho P~blic Utilities Commission
Offfce of the Secretary
ACCEPTED FOR FILING
APR 2 1 ZOOS
Boise, Idaho
Issued: April 11 , 2005
---.,,-
Effective: April 21 , 2005
Issued By:Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607 IDnO501
GLOBAL TEL* LINK CORPORATION Idaho Price List No.
Original Page 9
2.4
SECTION 2 - RULES AND REGULATIONS, CONT'
Liability of the Company
2.4.
2.4.
2.4.
2.4.4
The Company s liability for damages arising out of mistakes, interruptions, omissions, delays
errors, or defects in transmission which occur in the course of furnishing service or facilities
in no event shall exceed an amount equivalent to the proportionate charge to the Customer or
Inmate for the period during which the faults in transmission occur.
The Company shall not be liable for claim or loss, expense or damage (including indirect
special or consequential damage), for any interruption, delay, error, omission, or defect in any
service, facility or transmission provided under this price list, if caused by any person or entity
other than the Company, by any malfunction of any service or facility provided by any other
carrier, by an act of God, fire, war, civil disturbance, or act of government, or by any other
cause beyond the Company s direct control.
The Company shall not be liable for, and shall be fully indemnified and held harmless by
Customer and Inmate against any claim or loss, expense, or damage (including indirect
special or consequential damage) for defamation, libel, slander, invasion, infringement of
copy-right or patent, unauthorized use of any trademark, trade name or service mark, unfair
competition, interference with or misappropriation or violation of any contract, proprietary or
creative right, or any other injury to any person, property or entity arising out of the material
data, information, or other content revealed to, transmitted, or used by the Company under
this price list; or for any act or omission of the Customer or Inmate; or for any personal injury
or death of any person caused directly or indirectly by the installation, maintenance, location
condition, operation, failure, presence, use or removal of equipment or wiring provided by the
Company, if not directly caused by negligence of the Company.
The Company shall not be liable for any defacement of or damages to the premises of an
Institution resulting from the furnishing of service which is not the direct result of the
Company s negligence.
Idaho P~blic Utilities Commission
OffIce of the Secretary
ACCEPTED FOR FILING
APR 2 1 2005
Boise, Idaho
Issued: April 11 , 2005
Issued By:
Effective: April 21 , 2005
Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607 IDnO501
GLOBAL TEL* LINK CORPORATION Idaho Price List No.
Original Page 10
SECTION 2 - RULES AND REGULATIONS, CONT'
2.4 Liability of the Company, Cont'
2.4.4 The Company is not liable for any act or omission of any other entity furnishing a portion of
the service or any acts or omission of the Customer.
2.4.Service furnished by the Company may be interconnected with the services or facilities of
other carriers or private systems. However, service furnished is provided solely by the
Company and is not a joint undertaking with other parties.
2.4.The included tariff language does not constitute a determination by the Commission that a
limitation of liability imposed by the Company should be upheld in a court of law.
Acceptance for filing by the Commission recognizes that it is a court's responsibility to
adjudicate negligence and consequential damage claims. It is also the court's responsibility to
determine the validity of the exculpatory clause.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 2 1 ZOOS
Boise, Idaho
-...-
Issued: April 11, 2005 Effective: April 21 , 2005
Issued By:Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607 IDnO50la
GLOBAL TEL * LINK CORPORATION Idaho Price List No.
Original Page
SECTION 2 - RULES AND REGULATIONS, CONT'
Assignment or Transfer
All facilities or services provided under this price list are directly or indirectly controlled by the
Company and neither the Institution nor Inmate may transfer or assign the use of service or facilities
without the express written consent of the Company. Such transfer or assignment shall only apply
where there is no interruption of the use or location of the service or facilities.
Prior written permission from the Company is required before any assignment or transfer. All
regulations and conditions contained in this price list shall apply to all such permitted assignees or
transferees, as well as all service conditions.
1(4~"'0 ,~~blic Utilities Commission
WHce of the SecretaryA(;CEPTED FOR FILING
APR 2 1 2005
Boise, Idaho
Issued: April 11 , 2005
. " -
-'" H_
Effective: April 21 , 2005
Issued By:Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607 IDnO501
GLOBAL TEL* LINK CORPORATION Idaho Price List No.
Original Page 12
SECTION 2 - RULES AND REGULATIONS, CONT'
Interconnection with Institution
The Company s facilities and service is used in conjunction with Company-provided telephone sets.
The Institution is responsible for all costs at its premises, including personnel, wiring, electrical power
and the like, incurred in the use of the Company s service. Terminal equipment shall comply with the
generally accepted minimum protective criteria standards of the telecommunications industry as
endorsed by the Federal Communications Commission.
Installation and Termination
Service is installed upon mutual agreement between the Correctional Institution and the Company.
Interconnection with Other Carriers
Service furnished by the Company may be connected with the services or facilities of other carriers.
Such service or facilities, if used, are provided under the terms, rates and conditions of the other
carner.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 2 1 2005
Boise, Idaho
Issued: April 11 , 2005 Effective: April 21 , 2005
Issued By:Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607 IDnO501
GLOBAL TEL * LINK CORPORATION Idaho Price List No.
Original Page 13
SECTION 2 - RULES AND REGULATIONS, CONT'
Deposits and Advance Payments
Deposits
The Company does not normally require deposits. However the company reserves the right to
collect a deposit from parties who are billed for collect calls from inmates, pursuant to
standards established by rules in accordance with Commission rules.
Advance Payments
The Company does not normally require advance payments for service. However, for
Customers whom the Company determines an advance payment is necessary, the Company
reserves the right to collect an amount not to exceed one (1) month's estimated charges as an
advance payment for service. This will be applied against the next month's charges and a new
advance payment may be collected for the next month, if necessary.
Payment for Service
10.1 Payment for Service
The Customer is responsible for payment of all charges for services and equipment furnished
to the Customer or Inmate by the Company. All charges due by the Customer are payable to
the Company or to any agency duly authorized to receive such payments (such as a local
exchange company).
10.Disputed Charges
Charges billed directly by the Company are due upon receipt. Amounts not paid within
days of the invoice will be considered past due. For charges billed directly by the Company,
notice from the Customer of a dispute as to charges should be received orally or in writing by
the Company as soon as possible.
The Company will promptly investigate and advise the Customer as to its fmdings concerning
disputed charges. Adjustments to Customer s bills will be made to the extent that
circumstances exist which reasonably indicate that such changes are appropriate.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 2 1 2005
Boise, Idaho
Issued: April 11 , 2005 Effective: April 21 , 2005
Issued By:Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607 IDnO501
GLOBAL TEL* LINK CORPORATION Idaho Price List No.
Original Page 14
SECTION 2 - RULES AND REGULATIONS, CONT'
Payment for Service, Cont'
10.Validation of Credit
The Company reserves the right to validate the creditworthiness of Customers and billed
parties through available verification procedures. Where a requested billing method cannot
be validated or maximum credit amount established, the Company may refuse to provide
servIce.
Services provided by the Company are available to inmates of correctional facilities in
accordance with facility-authorized programs. The Company may request that the
correctional facility adopt, as part of its program, terms that enable the Company to collect the
charges for all inmate calls, including without limitation, the blocking of calls by the
Company to certain telephone numbers when the amount charged to such a telephone number
exceeds a predetermined amount or becomes past due.
10.4 Late Payment Fee
A late payment fee of 1.5% per month will be charged on any past due balance. Any
applicable late payment fees will be assessed according to the terms and conditions of the
Company or its billing agent and pursuant to Idaho law.
10.Return Check Charge
A return check charge of$20.00 will be assessed for checks returned for insufficient funds.
Idaho P~blic Utilities Commission
OffIce of the Secretary
ACCEPTED FOR FILING
APR 2 1 ZOOS
Boise, Idaho
Issued: April 11 , 2005 Effective: April 21 , 2005
.... .
Issued By:Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607 IDnO501
GLOBAL TEL*LINK CORPORATION Idaho Price List No.2
1st Revised Page 15
Cancels Original Page 15
COMPETITIVE TELECOMMUNICATIONS SERVICE PRICE LIST
SECTION 2 -RULES AND REGULATIONS,(CONT'D.)
2.11 Taxes and Fees
The Company reserves the right to bill any and all applicable taxes in addition to normal long
distance usage charges,including,but not limited to:Federal Excise Tax,State Sales Tax,
Municipal Taxes,Gross Receipts Tax,and Telecommunications Relay Service Fund (TRS).All
applicable taxes and fees are billed as separate line items and are not included in the rates quoted
in this price list.
A.[Reserved For Future Use](D)
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(D)
Issued:March 8,2016 Effective:March 18,2016
Issued by:Jeffrey B.Haidinger,President
12021 Sunset Hills Road,Suite 100
Reston,VA 20190 Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 18, 2016
Boise, Idaho
GLOBAL TEL * LINK CORPORATION Idaho Price List No.
Original Page 16
SECTION 2 - RULES AND REGULATIONS, CONT'
Refusal or Discontinuance by Company
12.1 The Company may terminate service to a Customer or Institution for nonpayment of
undisputed charges or violation of this price list or provision of law.
12.2 The Company may refuse or discontinue service under the following conditions:
For non-compliance with or violation of any State, municipal, or Federal law
ordinance or regulation pertaining to telephone service.
F or use of telephone service for any purpose other than that described in the
application.
Idaho P!~blic Utilities Commission
Of I Ice of the Secretary
ACCEPTED FOR FiliNG
APR 2 1 2005
Boise, Idaho
Issued: April 11 , 2005 Effective: April 21, 2005
Issued By:Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607 IDnO501
GLOBAL TEL * LINK CORPORATION Idaho Price List No.
Original Page 17
SECTION 2 - RULES AND REGULATIONS, CONT'
Refusal or Discontinuance by Company, Cont'
12.Contd.
For neglect or refusal to provide reasonable access to the Company or its agents for
the purpose of inspection and maintenance of equipment owned by Global Tel * Link
Corporation.
For noncompliance with or violation of Commission regulation or the Company
rules and regulations on file with the Commission.
In the event of Customer, Institution or Authorized User use of equipment in such a
manner as to adversely affect the Company s equipment or service to others.
In the event of tampering with the equipment or services owned by the Company or
its agents.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 2 1 2005
Boise, Idaho
. --. . _. ...... .. ..-..
Issued: April 11 , 2005 Effective: April 21 , 2005
Issued By:Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607 IDnO50 1
GLOBAL TEL * LINK CORPORATION Idaho Price List No.
Original Page 18
SECTION 2 - RULES AND REGULATIONS, CONT'
Refusal or Discontinuance by Company, Cont'
12.2 Cont'
In the event of unauthorized or fraudulent use of service. Whenever service is
discontinued for fraudulent use of service, the Company may, before restoring
service, require the Customer or Institution to make, at his or her own expense, all
changes in facilities or equipment necessary to eliminate illegal use and to pay an
amount reasonably estimated as the loss in revenue resulting from such fraudulent
use.
By reason of any order or decision of a court or other government authority having
jurisdiction which prohibits the Company from furnishing such service.
Inspection, Testing and Adjustment
Upon reasonable notice, the facilities provided by the Company shall be made available to the
Company for tests and adjustments as may be deemed necessary by the Company for maintenance.
No interruption allowance will be granted for the time during which such tests and adjustments are
made when the interruption is less than twenty-four consecutive hours.
Idaho Publ!c Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 2 1 ZO05
Boise, Idaho
Issued: April 11 , 2005
.' - . - -- ...
...=.-J
Effective: April 21, 2005
Issued By:Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607 IDnO501
GLOBAL TEL * LINK CORPORATION Idaho Price List No.
Original Page 19
General
SECTION 3 - DESCRIPTION OF SERVICE AND RATES
Global Tel *Link Corporation provides automated operator assisted collect-only calling services for use
by Inmates of prisons, j ails or other Correctional Institutions for communications originating and
terminating within the State of Idaho. The Company s services are available twenty-four hours per day,
seven days a week. Intrastate service is offered in conjunction with interstate service. Inmate access
to the Company s services may be restricted by the administration of the Institution served.
Customers are charged individually for each call placed through the Company s network. Charges may
vary by service offering, mileage band, class of call, time of day, day of week and/or call duration.
Customers are billed based on their use of the Company s services and network. No installation
charges apply.
Timing of Calls
Billing for calls placed over the Company network is based in part on the duration of the call as
follows, unless otherwise specified in this price list:
2.4
Timing of each call begins when the called station is answered (i.e. when two way
communications are established.) Answer detection is based on standard industry answer
detection methods, including hardware and software answer detection. For Collect Calls
charges apply only if the called party accepts the responsibility for payment. For Person to
Person Calls, charges apply only if the calling party is connected with the designated called
party or an agreed upon substitute.
Chargeable time for calls ends when one of the parties disconnects from the call.
Unless otherwise specified in this price list, the minimum initial period for billing purposes
one (1) minute.
Unless otherwise specified in this price list, billing for usage after the initial period is in full
one (1) minute increments.
The Company will not knowingly bill for unanswered calls. When a Customer indicates that
he/she was billed for an incomplete call, the Company will reasonably issue credit for the call.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FiliNG
APR 2 1 ZOOS
Boise, Idaho
Effective: April 21 , 2005Issued: April 11 , 2005
Issued By:Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607 IDnO50 1
GLOBAL TEL*LINK CORPORATION Idaho Price List No.2
9th Revised Page 20
Cancels 8th Revised Page 20
COMPETITIVE TELECOMMUNICATIONS SERVICE PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE AND RATES,(CONT'D.)
3.3 [Reserved For Future Use](D)
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(D)
Issued:May 26,2016 Effective:June 20,2016
Issued by:Jeffrey B.Haidinger,President
12021 Sunset Hills Road,Suite 100
Reston,VA 20190
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 20, 2016
Boise, Idaho
GLOBAL TEL * LINK CORPORATION Idaho Price List No.
Original Page 21
SECTION 3 - DESCRIPTION OF SERVICE AND RATES, CONT'
3.4 Institutional Operator Assisted Calling
Institutional operator assisted service allows inmates to place collect calls through an automated call
processing system. The call processing system prompts the inmate and the called party such that the
call is completed without live operator assistance. Calls are placed on a collect-only basis to the called
party.
A number of special blocking and screening capabilities are available with institutional operator
services provided by the Company. These capabilities allow Institutions to control Inmate access to
telecommunications services, reduce fraudulent use of the Company s services, and eliminate
harassing calls to persons outside the institution.
For services provided to inmates of institutions, the following special conditions apply:
Calls to "900"
, "
976" or other pay-per-call services are blocked by the Company.
At the request of the institution, the Company may block inmate access to toll-free
numbers (e., 800, 888) and dialing sequences used to access other carriers or
operator service providers (e., 950-XXXX, 10XXXX).
At the request of the Institution, the Company may block inmate access to "911"
411", or local operators reached through "" dialing.
At the request of the Institution, the Company may block inmate access to specific
telephone numbers.
Availability of the Company s services may be restricted by the institution to certain
hours and/or days of the week.
At the request of the institution, no notices or signage concerning the Company
services will be posted with its instruments. Information concerning the Company
services is provided to the administration of each institution where the Company
services are offered. Inmates may obtain information regarding rates and charges by
requesting such information from the institution s administration.
At the request of the institution, the Company may impose time limits on local and
long distance calls placed using its services.
At the request of the institution, equipment may be provided which permits
monitoring of inmate calls by legally authorized government officials.
Issued: April 11 , 2005
Issued By:Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607
Effective: April 21 , 2005
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 2 1 2005 IDnO501
Boise, 'daho
GLOBAL TEL*LINK CORPORATION Idaho Price List NO.2
1st Revised Page 22
Cancels Original Page 22
COMPETITIVE TELECOMMUNICATIONS SERVICE PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE AND RATES,(CONT'D.)
3.4 Institutional Operator Assisted Calling,Cont'd.
3.4.1 Institutional Collect-Only Rates
A.Local Services Rates and Charges
Local operator assisted collect-only calls placed by inmates of institutions and
other correctional facilities are billed as follows:
1.Usage Charge
Per Minute:$0.50 (C)
(D)
(D)
B.IntraLATA Services Rates and Charges
1.Usage Charges
Service is billed in one (1)minute increments following an initial one (1)
minute billing period.
Prison Collect Per Minute:
C.InterLATA Services Rates and Charges
$0.50
(D)
(D)
1.Usage Charges
Service is billed in one (1)minute increments following an initial one (l)
minute billing period.
Prison Collect Per Minute:
Issued:May 26,2016
$0.50
Effective:June 20,2016
(D)
(D)
Issued by:Jeffrey B.Haidinger,President
12021 Sunset Hills Road,Suite 100
Reston,VA 20190
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 20, 2016
Boise, Idaho
GLOBAL TEL* LINK CORPORATION Idaho Price List No.
Original Page 23
SECTION 3 - DESCRIPTION OF SERVICE AND RATES, CONT'
Prepaid Institutional Service
Applicability
Prepaid mstitutional Service calls are originated by entering a Personal Account Code. The
Company s system informs the Customer (i., inmate) of the Available Usage Balance
remaining in his/her Prepaid Account and prompts the Customer to place a call by entering a
destination telephone number. Network usage for calls placed is deducted from the Available
U sage Balance in the Customer s Account on a real time basis as the call progresses. With
Prepaid mstitutional Service, the Customer may purchase a voucher in any denomination.
Personal Account Code is assigned to each voucher with instructions for accessing and using
the service. All monetary transactions take place between the institution and the Customer
and are under the direct and complete control of the institution.
Prepaid mstitutional Service allows the Customer to make calls up to the total amount
purchased divided by the per minute rate. Vouchers are not renewable. No minimum service
period applies. Available Usage on the Customer s voucher is non-refundable.
Prepaid mstitutional Service rates are not distance or time of day sensitive. Holiday discounts
do not apply. Network usage for Prepaid mstitutional Account Calls is deducted from the
Available Usage Balance in Customer s Prepaid Account in full minute increments. For
debiting purposes, call timing is rounded up to the nearest one (1) minute increment after the
initial minimum period of one (1) minute. Usage charges are computed and rounded up to the
nearest penny on a per call basis.
Account balances as well as rates and charges are available from the system upon access to
place a call.
Idaho P~blic Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 2 1 2005
Boise, Idaho
Issued: April 11, 2005 Effective: April 21 , 2005
Issued By:Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607 IDnO50 1
GLOBAL TEL* LINK CORPORATION Idaho Price List No.
Original Page 24
SECTION 3 - DESCRIPTION OF SERVICE AND RATES, CONT'
Prepaid Institutional Service, Cont'
Applicability, Cont'
The Company s Prepaid Institutional Service is available 24 hours a day, seven days per week.
The number of available accounts is subject to technical limitations. Accounts will be made
available to Customers at the discretion of the Institution.
Exclusions
Calls to 700, 800, 900 numbers
Calls to Directory Assistance
911 calls to emergency services
Air to ground and high seas service
Calls to live operators
Service Availability
All calls must be charged against an Institution Prepaid voucher that has
sufficient available balance.2. Calls in progress will be terminated by the Company if the balance on the
voucher is insufficient to continue the call.
Prepaid Basic Rates
Vouchers will be issued in any denomination of the Customer s choosing, subject to the
requirements or restrictions of the Institution. Company may offer discounts to the Prepaid
Basic Rate Schedule as requested by the Institution.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 2 1 2005
Boise, Idaho
Issued: April 11 , 2005 Effective: April 21 , 2005
Issued By:Craig Ferguson, President
2609 Cameron Street
Mobile, Alabama 36607 IDnO501
GLOBAL TEL*LINK CORPORATION Idaho Price List No.2
151 Revised Page 25
Cancels Original Page 25
COMPETITIVE TELECOMMUNICATIONS SERVICE PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE AND RATES,(CONT'D.)
3.5 Prepaid Institutional Service,Cont 'd.
3.5.2 Prepaid Basic Rates,Cont'd.
A.Local Services Rates and Charges
Local operator assisted collect-only calls placed by inmates of institutions and
other correctional facilities are billed as follows:
1.Usage Charge
Per Minute:$0.50 (C)
(D)
(D)
B.IntraLATA Services Rates and Charges
1.Usage Charges
Service is billed in one (l)minute increments following an initial one (l)
minute billing period.
Prison Collect Per Minute:
C.InterLATA Services Rates and Charges
$0.50
(D)
(D)
1.Usage Charges
Service is billed in one (l)minute increments following an initial one (1)
minute billing period.
Prison Collect Per Minute:
Issued:May 26,2016
$0.50
Effective:June 20,2016
(D)
(D)
Issued by:Jeffrey B.Haidinger,President
12021 Sunset Hills Road,Suite 100
Reston,VA 20190
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
June 20, 2016
Boise, Idaho
GLOBAL TEL*LINK CORPORATION Idaho Price List No.2
3rd Revised Page 26
Cancels 2nd Revised Page 26
COMPETITNE TELECOMMUNICATIONS SERVICE PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE AND RATES,(CONT'D.)
3.6 Advance Pay Accounts
In those areas where the Company does not have a direct billing agreement with the existing local
exchange carrier,or upon a Customer's request,the Company will set up a Advance Pay Account
with the Called Party (Customer)for payment of collect calls placed from institutions served by
Global Tel*Link.Funds in the Customer's Advance Pay account may only be used for payment of
collect calls placed by inmates to telephone numbers specified by the Customer.Establishment
and maintenance of an Advance Pay Account is required to complete collect calls to Customers
served by local exchange carriers with which the Company does not have an existing direct
billing and collection agreement.
Upon request,the Company will provide the Customer with a personal identification number (T)
(PIN)and a toll-free number to call in order to set up the account information,including the
permissible numbers that the inmate may call.
Additional payments will be accepted with a $50.00 payment maximum.Initial and additional
payments into the account may be made by cash,check,credit card or Western Union.
Transaction fees will apply for credit card and check by phone transactions.All payments will be
subject to applicable taxes.
When an inmate places a call,the Customer is informed of both the caller's identity and the
account balance prior to accepting the call.Customers may also contact the Company's toll-free
customer service number for account balance information at any time.
If the Advance Pay Account balance becomes depleted,calls placed to the numbers specified by
the Customer will be blocked until the Advance Pay Account is replenished.
The Customer may close the Advance Pay Account at any time.At the written request of the
Customer (usually upon release of an inmate from an institution),any remaining balance in the
Account will be refunded to the Customer after deducting any call charges,applicable taxes and
transaction fees incurred during the current billing cycle.Advance Pay Accounts will be
automatically dissolved following three months of zero activity (i.e.,no calls placed,no account
replenishment,no customer service inquiries.)
All security measures and inmate calling restrictions as set forth elsewhere in this tariff are also
applicable for any calls made using an Advance Pay Account.
Issued:March 8,2016 Effective:March 18,2016
Issued by:Jeffrey B.Haidinger,President
12021 Sunset Hills Road,Suite 100
Reston,VA 20190 Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 18, 2016
Boise, Idaho
GLOBAL TEL* LINK CORPORATION Idaho Price List No.
1 sl Revised Page 27
Cancels Original Page 27
COMPETITNE TELECOMMUNICATIONS SERVICE PRICE LIST
SECTION 3 - DESCRIPTION OF SERVICE AND RATES, (CONT'
Advance Pay Accounts
Rates and Charges
Option 1 - Advance Pay Customers' rates and charges are the same as those set forth
in the Company s institutional collect call rate schedules.
Option 2 - Rates and charges for Advance Pay Accounts are provided at a discount
per request of conectional facility.
Idaho Public Utilities Commissiln
Office of the Secret~ryACCEPTED FOR FlUNG
JUN 1 2 2008
Boise, Idaho
Issued: June 2, 2008 EFFECTNE: June 12 2008
Issued by:Jeffrey B. Haidinger, President
12021 Sunset Hills Road, Suite 100
Reston, VA 20190 IDn080 1
(T)
(T)
GLOBAL TEL* LINK CORPORATION Idaho Price List No.
Original Page 28
COMPETITNE TELECOMMUNICATIONS SERVICE PRICE LIST
SECTION 3 - DESCRIPTION OF SERVICE AND RATES, (CONT'
Institutional Prepaid Operator Assisted Calling
Prepaid Debit Accounts
With a Prepaid Debit Account, each inmate has the option to transfer funds from his/her
personal account to his/her telephone account. This is accomplished by facility personnel or
through a direct interface between the commissary system and!or booking account and the
inmate phone system. This account is associated with the inmate s Personal Identification
Number (PIN.) When the inmate places a call, he/she has the option of calling collect or
prepaid! debit. Once debit is selected, the inmate enters the PIN and called telephone number.
All deposits to the account are paid to and handled by the entity managing the account, e.
JMS, facility, commissary, etc. The Company receives payment from the Institution; it does
not engage in direct monetary transactions with the inmate.
The Company s system automatically informs the caller of the Available Usage Balance
remaining in the Prepaid Debit Account, and provides prompts to place the call by entering
the destination telephone number. Network usage is deducted from the Available Usage
Balance in the account on a real time basis as the call progresses.
Payment for Prepaid Institutional Calling Services and any Available Usage in the Prepaid
Debit Account is refundable upon request. after release of the inmate from the Confinement
Institution. The Available Usage Balance expires three months from the date of the last
activity on the Prepaid account. No refunds of unused balances will be issued after the
expiration date.
Rates and Charges
Option 1 - Rates and charges for Prepaid Debit Accounts are the same as those set
forth in the Company s institutional collect call rate schedules.
Option 2 - Rates and charges for Prepaid Debit Accounts are provided at a discount
per request of conectional facility.
Idaho Public Utilities Commissi8n
Office of the Secretllry
ACCEPTED FOR FILING
dUN 1 2 2008
Boise, Idaho
Issued: June 2 2008
Issued by:
EFFECTNE: June 12 2008
Jeffrey B. Haidinger, President
12021 Sunset Hills Road, Suite 100
Reston, VA 20190 IDnO801
(N)
(N)
GLOBAL TEL*LINK CORPORATION Idaho Price List No.2
Original Page 29
COMPETITNE TELECOMMUNICATIONS SERVICE PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE AND RATES,(CONT'D.)
Automated payment fees $3.00
Paper Bill/Statement Fees $2.00
Ancillary Service Charges
The above charges and fees become effective March 17,2016 for Prisons and June 20,2016 for
Jails.
(N)
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(N)
$5.95LiveAgentFee
3.8.1 Automated Payment Fees (where available)-Credit Card payment,debit card
payment,and bill processing fees,including fees for payments made by interactive voice
response (NR),web,or kiosk (where available).
3.8.2 Live Agent Fee - A fee associated with the optional use of a live operator to complete
Inmate Calling Services transactions.
3.8.3 Paper Bill/Statement Fees -Fees associated with providing customers of Inmate
Calling Services an optional paper billing statement.
3.8
Issued:March 8,2016 EFFECTNE:March 18,2016
Issued by:Jeffrey B.Haidinger,President
12021 Sunset Hills Road,Suite 100
Reston,VA 20190 Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 18, 2016
Boise, Idaho
GLOBAL TEL*LINK CORPORATION Idaho Price List NO.2
151 Revised Page 30
Cancels Original Page 30
COMPETITIVE TELECOMMUNICATIONS SERVICE PRICE LIST
SECTION 3 -DESCRIPTION OF SERVICE AND RATES,(CONT'D.)
3.9 [Reserved For Future Use](D)
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(D)
Issued:April 14,2016 EFFECTIVE:April 24,2016
Issued by:Jeffrey B.Haidinger,President
12021 Sunset Hills Road,Suite 100
Reston,VA 20190
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
April 24, 2016
Boise, Idaho