Custer Telephone Broadband Services LLC.pdf

Idaho Price List
Custer Telephone Broadband Services LLC 1st Revised Sheet No. 1

Issue Date: September 24, 2012 Effective Date: October 4, 2012
Issued by: Dennis L. Thornock
Custer Telephone Broadband Services LLC
1101 East Main Avenue
P.O. Box 324
Challis, ID 83226

Custer Telephone Broadband Services LLC

Basic Local Exchange
Telecommunications Price List

Telephone Number
208-756-4111
or

866-879-2281

IDAHO PUBLIC UTILITIES COMMISSION
472 WEST WASHINGTON STREET, BOISE, ID 83702-5983

1-800-432-0369

This Price List contains rates, terms and conditions applicable to the sale of telecommunications services
provided by Custer Telephone Broadband Services LLC.

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 4, 2012
Boise, Idaho
Idaho Price List
Custer Telephone Broadband Services LLC

SECTION INDEX

Title

Section Index

Subject Index

Definitions
General Rules and Regulations
Application
Explanation of Symbols
Obligation of Company
Use of Service and Facilities
Establishment and Furnishing of Service
Telephone Directories
Establishment of Deposits
Minimum Contract Periods and Termination of Service
Payment for Service and Facilities
Special Services and Facilities
Liability of Company
Customer Notice
Taxes, Charges and Fees

Network Access Line Service
Service Connection, Move and Change Charges
Directory Assistance Service

Custom Calling Features (CCF)

Low-Income Assistance Programs

Directory Listings

Automatic Dialing and Announcement Devices (ADADs)

Construction Charges

Connection with Subscriber-Owned Equipment

Trunk Hunting Service Arrangements

Long Distance Message Restriction — Local Exchange Service

Bundled Service Offerings

Voice Mail Service

Vacation Service

Issue Date: November 2, 2016
Issued by: Dennis L. Thornock
Custer Telephone Broadband Services LLC
1101 East Main Avenue
P.O. Box 324
Challis, ID 83226
1st Revised Sheet No. 2

Sheet No.

1

2

4

6

9
9
9
9
10
11
12
12
13
14
15
15
15
16

17

19

21

22

22.1 (N)

28

30

31

36

37

38

39

40

42
Effective Date: December 2, 2016 Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
December 2, 2016
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Price List
Custer Telephone Broadband Services LLC

SUBJECT INDEX

Subject

Local Exchange Service
Low-Income Assistance Programs

Maintenance and Repair
Mass Announcement Service
Minimum Charges (see Minimum Contract Periods)
Minimum Contract Periods and Termination of Service
Move and Change Charges
Network Access Line Service
Non-Sufficient or Returned Checks

Obligation of Company
Ownership and Use of Equipment
Payment for Service and Facilities
Payment of Service
Private Branch Exchange Access Line
Promotional Offerings

Reconnection Charge
Rendering and Payment of Bills
Responsibility for Use and Equipment
Restore! of Service Charge

Service Charge for Restore! of Service
Service Connection at Subscriber Premises
Service Connection, Move and Change Charges
Special Services and Facilities
Subscriber Service, Use of

Tampering with Equipment
Taxes, Charges and Fees
Telephone Directories
Telephone Numbers
Temporary Service on Speculative Projects
Termination of Service
Toll Restriction
Trunk Hunting Service Arrangements

Unusual Installation Costs and Construction Charges Use
of Improper Language or Impersonation of Another Use of
Service and Facilities
Use of Subscriber Service

Vacation Service
Voice Mail
Issue Date: November 2, 2016
Issued by: Dennis L. Thornock
Custer Telephone Broadband Services LLC
1101 East Main Avenue
P.O. Box 324
Challis, ID 83226
1st Revised Sheet No. 5

Sheet No.

38
22.1-22.3 (N)

12
45
13
13
19

17
14

9, 10, 23
10

14
11
8
46

12
12, 14
10, 36
19, 42

19, 42
19
19
15
10

11
16
12
11
35
13
38
37

32, 35
11
10
10

42
40
Effective Date: December 2, 2016

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
December 2, 2016
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Price List
Custer Telephone Broadband Services LLC 3rd Revised Sheet No. 17

NETWORK ACCESS LINE SERVICE

Issue Date: June 14, 2016 Effective Date: July 1, 2016
Issued by: Dennis L. Thornock
Custer Telephone Broadband Services LLC
1101 East Main Avenue
P.O. Box 324
Challis, ID 83226
RATES
Monthly Rate
Access Lines R-1 B-1

1. Single Line Local Service $18.00 $22.00 (I)
2
PBX Trunks $27.00

CONDITIONS
1. The above rates apply to the provision of network Access Lines which, when connected
to a suitable telephone instrument, provide access to the telephone network.
2. Instruments must be provided by the Subscriber, subject to the conditions described in
the Connection with Subscriber-Owner Equipment portion of this Price List.
3. Additional instruments may be attached to network Access Lines. The Company reserves
the right to limit the number of instruments connected to an Access Line if they cause
interference with the normal operation of the line.
4. Tone dial service is provided only where the facilities are available.
5. Business rates apply:
a. At any location where activities are of a business, trade or professional nature.
b. At any location where the listing of service at that location indicates a business,
trade or profession.
c. Where only one (1) network Access Line is provided at a location, which is both a
residence and a business.
d. At schools, hospitals, libraries, churches and other similar institutions.
6. Residence rates apply:
a. In private residences where business listings are not provided and telephone
service is not used for the conduct of business.
b. In the place of residence of a clergyman, physician or other medical practitioner
provided the Subscriber does not maintain an office in the residence.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
July 1, 2016
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Price List
Custer Telephone Broadband Services LLC 1st Revised Sheet No. 19

SERVICE CONNECTION, MOVE AND CHANGE CHARGES

Issue Date: September 24, 2012 Effective Date: October 4, 2012
Issued by: Dennis L. Thornock
Custer Telephone Broadband Services LLC
1101 East Main Avenue
P.O. Box 324
Challis, ID 83226
RATES
Non-Recurring Charges
R1 B1
Service Order
Line Connection
$10.00
8.00
$15.00
10.00
Standard Labor Rates
Standard Labor $50.00 p/hr $50.00p/hr
First 30-minute increment or fraction thereof $25.00 $25.00
All additional 15-minute increments or fractions thereof $12.50 12.50
Premise Visit
Cost of Materials Extra
$30.00

$30.00

CONDITIONS
1. These charges are intended to cover the expenses incurred by the Company in
conjunction with the following:
Establishment of service;
Change in location of a service to other premises;
Transfer of service from one (1) Customer to another;
Change of telephone number at Customer’s request;
Installation of auxiliary equipment;
Restoration of service discontinued for non-payment.
2. Charges shown in this schedule are based on work being performed during regularly
scheduled working hours of the Company’s employees. Work performed with overtime
labor costs will be performed at direct cost to Customer.
3. No charges will apply under the following circumstances:
Service to which no monthly rates apply.
DEFINITIONS
1. Service Order
Applicable to work done in receiving, recording and processing information necessary to
execute a Customer’s request for the establishment of service. It is also applicable for
Customer’s request for additions, moves, reconnections or changes to existing service.

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 4, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Price List
Custer Telephone Broadband Services LLC 1st Revised Sheet No. 22

CUSTOM CALLING FEATURES (CCF)

Issue Date: September 24, 2012 Effective Date: October 4, 2012
Issued by: Dennis L. Thornock
Custer Telephone Broadband Services LLC
1101 East Main Avenue
P.O. Box 324
Challis, ID 83226
RATES
Monthly Rate Non-Recurring
Charge
R1 B1 R1 B1
Custom Calling Features (CCF)
Account Code Forced
Anonymous Call Rejection
Automatic Callback
$3.00
2.00
3.00
$3.00
2.00
3.00
$ 5.00

$10.00

Automatic Recall 3.00 3.00
Call Forward Busy 1.00 1.00
Call Forward No Answer

1.00

3.00

Call Forward Unconditional 1.00 3.00
Caller ID — Number Only 5.00 7.00
Caller ID — Per Call Blocking NC NC
Caller ID — Per Line Blocking 1.00 1.50
Caller ID — Per Call Unblocking NC NC
Call Waiting 2.00 3.50
Call Waiting with Caller ID 3.00 4.00
Cancel Call Waiting (*70) NC NC
Customer Originated Trace NC NC
Priority Call — Distinctive Alert
— Call Waiting Access

1.00 1.00
Distinctive Ringing — Teen Service
— 1st Number

4.00
Distinctive Ringing —Teen Service
— Additional Number

5.00
Do Not Disturb 3.50 3.50
Home Intercom 2.50 2.50
Hot Line 3.00 3.00
Remote Access to Call Forward 2.00 2.00
Remote Call Forward 16.50 30.50
Selective Call Acceptance 3.00 3.00
Selective Call Forwarding 3.00 3.00
Selective Call Rejection 3.00 3.00
Speed Calling – 8 Numbers 1.50 1.50
Speed Calling — 30 Numbers 2.00 2.00
Three-Way Calling 1.50 1.50
Toll Control with PIN 3.00 3.00
Wake Up Service 2.00 2.00
Warm Line 2.00 2.00

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 4, 2012
Boise, Idaho
Idaho Price List
Custer Telephone Broadband Services LLC Original Sheet No. 22.1

Issue Date: November 2, 2016 Effective Date: December 2, 2016
Issued by: Dennis L. Thornock
Custer Telephone Broadband Services LLC
1101 East Main Avenue
P.O. Box 324
Challis, ID 83226

LOW-INCOME ASSISTANCE PROGRAM
Low-Income Assistance Programs consist of two programs, Lifeline Assistance and the Idaho
Telephone Service Assistance Program (ITSAP). These programs were developed to reduce
rates for low income customers. The Company participates in both of these assistance
programs to increase the availability of telecommunications services to all consumers in its
serving areas.

RATES

A. Lifeline is a reduction or credit in the local service charges normally paid by
qualifying low-income consumers. The reduction to the normal residential one-party rates are
as follows:

Residential Access Lines Monthly Credit

Federal Lifeline Support $9.25
(includes Federal End User Common Line Credit of
$6.50 and $2.75 credit covers basic service)

State Local Rate Support $2.50

B. Tribal Lifeline will consist of up to an additional $25 per month, per primary residential
connection for qualifying low‐income individuals living on qualifying tribal lands.

LIFELINE ASSISTANCE

A. The Company shall provide Lifeline Assistance as defined in FCC 47 C.F.R. 54.401 (a)
on a non-discriminatory basis to all qualifying low-income customers. The Company's
Lifeline service offering shall comply with all applicable federal laws, including but not
limited to, 47 C.F.R. Part 54, Subpart E; the FCC's Lifeline Reform Order (Report and
Order
released February 6, 2012, WC Docket No. 11-42, et. al.), the FCC's Lifeline
Modernization Order (Third Report and Order released on April 27, 2016, WC Docket
No. 11-42, FCC 16-38, et. al.), and any subsequent revision.

B. Residents of Tribal Lands can also qualify for the Federal portion of the Lifeline program
based on terms and conditions for Tribal Lands.

(N)

N
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
December 2, 2016
Boise, Idaho
Idaho Price List
Custer Telephone Broadband Services LLC Original Sheet No. 22.2

Issue Date: November 2, 2016 Effective Date: December 2, 2016
Issued by: Dennis L. Thornock
Custer Telephone Broadband Services LLC
1101 East Main Avenue
P.O. Box 324
Challis, ID 83226 
LOW-INCOME ASSISTANCE PROGRAM (Cont'd)

IDAHO TELECOMMUNICATIONS SERVICE ASSISTANCE PROGRAM (ITSAP)

A. General

ITSAP provides for additional state credits against the recurring monthly rates for the
provision of local residential service for eligible residential subscribers.

B. Regulations

The total cost of providing the intrastate credit for Lifeline Assistance shall be funded
from a uniform monthly surcharge to each business and residential access line. This
surcharge was effective with the implementation of the Lifeline Program, and is subject
to change.

C. Eligibility Requirements

1. The state credit is only available to residential subscribers if their income falls
at or below 135% of Federal Poverty Guidelines.

2. A qualifying customer must be Head of the Household.

(N)

(N)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
December 2, 2016
Boise, Idaho
Idaho Price List
Custer Telephone Broadband Services LLC Original Sheet No. 22.3
Issue Date: November 2, 2016 Effective Date: December 2, 2016
Issued by: Dennis L. Thornock
Custer Telephone Broadband Services LLC
1101 East Main Avenue
P.O. Box 324
Challis, ID 83226 

LOW-INCOME ASSISTANCE PROGRAM (Cont'd)

IDAHO TELECOMMUNICATIONS SERVICE ASSISTANCE PROGRAM (ITSAP) SURCHARGE

A. Rates Monthly Surcharge

Residence *
Business *

B. Conditions

1. A surcharge assessed on all access lines to contribute towards funding for the
Idaho Telecommunications Service Assistance Program (ITSAP) or the State
matching portion of the Lifeline program.

2. The surcharge rate will remain in effect until otherwise modified, canceled, or
changed by the Commission.

* The surcharge rates are those that are established by the Idaho Public Utilities Commission (IPUC).

(N)

(N)

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
December 2, 2016
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Price List
Custer Telephone Broadband Services LLC 1st Revised Sheet No. 26

CUSTOM CALLING FEATURES (CCF) (Continued)

Issue Date: September 24, 2012 Effective Date: October 4, 2012
Issued by: Dennis L. Thornock
Custer Telephone Broadband Services LLC
1101 East Main Avenue
P.O. Box 324
Challis, ID 83226
DEFINITIONS (Continued)
Distinctive Ringing — allows a Subscriber up to three (3) Distinctive Ringing codes on incoming
calls using one (1) Access Line. This feature assigns additional telephone numbers to each
ringing code.
Do Not Disturb — allows a Subscriber to prevent incoming calls from ringing at their stations. To
activate the feature, the Subscriber can dial *78. To deactivate the feature, the Subscriber can
dial *79.
Home Intercom — allows a Subscriber to use any extension in a home or business as an
intercom device to call other extensions connected to the same line.
Hot Line — allows a Subscriber to establish a switched connection to a predetermined number
when the Subscriber’s telephone goes off-hook. No dialing is required, and the call is processed
automatically to the predetermined telephone number.
Remote Access to Call Forward – This service allows a call forwarding subscriber to access and
change their call forwarding configuration from any phone.
Remote Call Forward (RCF) — a stand-alone service that allows incoming calls to be forwarded
to another local or long distance telephone number. With the RCF feature, all calls to a telephone
number are always forwarded to a remote directory number.
Selective Call Acceptance — allows a Subscriber to specify a list of numbers from which they are
willing to accept calls. Calls from numbers not contained on the list are routed to an appropriate
announcement. The access code for this feature is *84 and is used to add or delete numbers
from the list of acceptable calls.
Selective Call Forwarding — allows a Subscriber to create a list of calling numbers that are to be
call forwarded. If a call is received from a Directory Number on the screening list, the call is
forwarded to the designated forward-to number. All other calls are treated as normal. The access
code for this feature is *83.
Selective Call Rejection — allows a Subscriber to select a list of up to 10 numbers from which
incoming calls are automatically rejected. A rejection announcement is played to the calling party.
Speed Calling — allows a Subscriber to place local and long distance calls to preselected
telephone numbers by dialing an abbreviated code. To add a number to the calling list, the
Customer uses his or her own telephone.
Three-Way Calling — allows a Subscriber to add a third party to an existing local or long distance
call. It will also permit a telephone user to consult privately with a third party while holding the
original call.
Toll Control with PIN — allows a Subscriber to make long distance calls using a predetermined
account code.

Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 4, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
January 1, 2012
Boise, Idaho