ComApp Technologies LLC.pdf

ComApp Technologies LLC
COMAPP TECHNOLOGIES LLC
TELECOMMUNICAnONS PRICE LIST
ComApp Technologies LLC
Toll-free Telephone Number:[phone]
Idaho Price List No.1
Original Page 1
This price list contains the descriptions,regulations,and rates applicable to the provision
of interexchange telecommunications,by ComApp Technologies LLC ("ComApp
Technologies")within the State of Idaho.This price list is on file with the Idaho Public
Utilities Commission.
Issued:July 5,2018 Effective:
Issued by:Phil Apanovitch -President
99 Washington Street
Melrose,MA 02176
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
July 15, 2018
Boise, Idaho
ComApp Technologies LLC
CHECK SHEET
Idaho Price List No.I
Original Page 2
Pages ofthis Price List,as indicated below,are effective as ofthe date shown at the bottom of the respective
pages.Original and revised pages,as named below,comprise all changes from the original tariff and are
currently in effect as of the date on the bottom of this page.
PAGE REVISION
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Issued:July 5,2018 Effective:
Issued by:Phil Apanovitch -President
99 Washington Street
Melrose,MA 02176
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
July 15, 2018
Boise, Idaho
ComApp Technologies LLC
TABLE OF CONTENTS
Check Sheet
Table of Contents
Section 1 -Terms and Abbreviations
Section 2 -Rules and Regulations
Section 3 -Institutional Calling Services
Issued:July 5,2018
Idaho Price List No.1
Original Page 3
Page
2
3
4
5
13
Effective:
Issued by:Phil Apanovitch -President
99 Washington Street
Melrose,MA 02176
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
July 15, 2018
Boise, Idaho
ComApp Technologies LLC
SECTION 1 -TERMS AND ABBREVIATIONS
Idaho Price List No.1
Original Page 4
Ancillary Service Charge -Any charge Consumers may be assessed for the use ofInmate Calling services
that are not included in the per-minute charges assessed for individual calls.
Client -The confinement facility administration or governing entity with which the provider has contracted
to provide Inmate Phone Service.
ComApp Technologies -Used throughout this tariffto refer to ComApp Technologies LLC.
Commission -The Idaho Public Utilities Commission.
Inmate Phone Service (IPS)- A class of telecommunications service made available at an institution for
use by inmates in making outbound,automated-collect-only or debit system calls.Call placement,
recording and billing arrangements are performed without the assistance of a live operator.
Inmates -The jailed or confined population ofcorrectional or confinement institutions.
Inmate Telephone -A coinless telephone instrument installed in a confinement facility conforming to rules
established by the Idaho Public Utilities Commission.
Institution -Any type ofconfinement or correctional facility,such as mental health facilities,prisons,jails,
work farms or detention facilities.
Jail-A facility of a local,state or federal law enforcement agency that is used primarily to hold individuals
who are (1)awaiting adjudication of criminal charges;(2)post-conviction and committed to confinement
for sentences of one year or less;(3)post conviction and awaiting transfer to another facility.The term
also includes city,county or regional facilities that have contracted with a private company to manage day­
to-day operations;privately-owned and operated facilities primarily engaged in housing city,county or
regional inmates;and facilities used to detain individuals pursuant to a contract with U.S.Immigration and
Customs Enforcement.
Prison - A facility operated by a territorial,state or federal agency that is used primarily to confine
individuals convicted of felonies and sentenced to terms in excess ofone year.The term also includes public
and private facilities that provide outsource housing to other agencies such as the State Departments of
Correction and the Federal Bureau of Prisons;and facilities that would otherwise fall under the definition
of a Jail but in which the majority of inmates are post-conviction or are committed to confinement for
sentences longer than one year.
Issued:July 5,2018 Effective:
Issued by:Phil Apanovitch -President
99 Washington Street
Melrose,MA 02176
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
July 15, 2018
Boise, Idaho
ComApp Technologies LLC
SECTION 2 -RULES AND REGULATIONS
2.1 Undertaking of Company
Idaho Price List No.1
Original Page 5
The company shall install,operate and maintain inmate telecommunications equipment provided
hereunder in accordance with the terms and conditions set forth under the tariff.The service shall
benefit the inmates housed in confinement facilities under municipal,county,state and federal
jurisdiction and serve to benefit the called party as well as the client.
Subject to limitations and rules established by the administration of the facility;the equipment is
available for use twenty-four hours per day,seven days a week.
2.2 Limitations
2.2.1 The Company's equipment is provided subject to the provisions of this tariff.
2.2.2 The company reserves the right to discontinue furnishing service,or limit service,
necessitated by conditions beyond its control or when a Customer,Calling Party,Called
Party,Inmate or other person attempts to fraudulently obtain service or is otherwise using
the phone equipment in violation ofapplicable laws or the provisions of this tariff.Service
shall not be used at any time for unlawful purposes.
2.2.3 Title to any equipment provided by Company under these regulations remains with the
Company.Prior written permission from the Company is required before any assignment
or transfer.All regulations,terms and conditions contained in this tariff shall apply to any
assignee or transferee.
2.2.4 Service may be limited at the discretion ofthe administration of the confinement facility,
which may restrict access to the phone equipment.
Issued:July 5,2018 Effective:
Issued by:Phil Apanovitch -President
99 Washington Street
Melrose,MA 02176
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
July 15, 2018
Boise, Idaho
ComApp Technologies LLC
SECTION 2 -RULES AND REGULATIONS,(CONT'D.)
2.3 Use
Idaho Price List No.1
Original Page 6
Services provided under this price list may be used for any lawful purpose for which the service is
technically suited.
2.4 Liabilities of Company
The following tariff language does not constitute a determination by the Commission that a limit
of liability imposed by the Company should be upheld in a court of law.Acceptance for filing by
the Commission recognizes that it is a court's responsibility to adjudicate negligence and
consequential damage claims.It is also the court's responsibility to determine the validity of the
exculpatory clause.
2.4.1 Except as stated in this section,the Company shall have no liability for damages of any
kind arising out of or related to events,acts,rights or privileges contemplated in this tariff.
This tariff does not limit the liability of the Company for willful misconduct.
2.4.2 The liability of the Company,if any,for damages resulting in whole or in part from or
arising in connection with the furnishing of service under this tariff,including but not
limited to mistakes,omissions,interruptions,delays,errors,or other defects in
transmission,or failures or defects in facilities furnished by the Company in the course of
furnishing service or arising out of any failure to furnish service shall in no event exceed
an amount ofmoney equivalent to the proportionate charge to the Customer for the period
of service during which such mistakes, omissions,interruptions,delays or errors or defects
in transmission occur and continue.However,any such mistakes,omissions,interruptions,
delays,elTors,or defects in transmission or service that are caused by or contributed to by
the negligence or willful act of Customer,or which arise from the use of Customer­
Provided Facilities or equipment shall not result in the imposition of any liability
whatsoever upon the Company.
Issued:July 5,2018 Effective:
Issued by:Phil Apanovitch -President
99 Washington Street
Melrose,MA 02176
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
July 15, 2018
Boise, Idaho
ComApp Technologies LLC
SECTION 2 -RULES AND REGULATIONS,(CONT'D.)
2.4 Limitation of Liability
Idaho Price List No.1
Original Page 7
2.4.1 The Company is not liable for damages to a confinement facility resulting from the
furnishing of service including the installation,modification or removal of equipment and
associated wiring,unless the damage is directly caused by the employees of the company
or its authorized agents.
2.4.2 The Company shall not be responsible for interruptions of service resulting from the
following:1)three-way call attempts 2)call waiting tones 3)call holding attempts 4)call
transfer attempts 5)line or equipment interference at called party premises 5)cessations of
speech with no hang up.In no event will the Company be liable for consequential damages
resulting from the interruptions ofservice listed above.
2.4.3 The Company,at its own expense,will indemnify the Client and hold it harmless in respect
to any and all loss,damage,liability or expense asserted against the Client by a third party
on account of any property damage or personal injury caused by any negligence or willful
misconduct of Client or its agents or representatives arising out of performance by
Company of any testing or other activities on the Client's premises pursuant to this tariff.
Company's obligations under the immediately preceding sentence shall be subject to the
Client's full performance of this tariff and subject further to the Client's duty to take
reasonable precautions in the location,construction,maintenance and operation of all
activities,facilities and equipment for the protection against hazard or injury and to not
interfere with the services rendered by the Company.
2.4.4 The Company shall be indemnified and held harmless by the Client against:
1)Claims for libel,slander,infringement ofcopyright or patent infringement,unauthorized
use of any trademark,trade name or service mark arising out of the material,date
information,or other content transmitted over the Company's system or equipment;and 2)
all other claims arising out of any act or omission by the Client in connection with any
service provided by the Company.
Issued:July 5,2018 Effective:
Issued by:Phil Apanovitch -President
99 Washington Street
Melrose,MA 02176
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
July 15, 2018
Boise, Idaho
ComApp Technologies LLC
SECTION 2 -RULES AND REGULATIONS,(CONT'D.)
2.4 Limitation of Liability,(Cont'd.)
Idaho Price List No.1
Original Page 8
2.4.5 The Company shall not be liable for and shall be indemnified and held harmless by Client's,
Customers,Called Party's,Calling Party's or Inmates against all loss,claims,demands,
suits,or other action,or any liability whatsoever,whether suffered,made,instituted or
asserted by Customer,Calling Party,Called Party,Inmate or any other party or person,or
for any destruction of any property,whether owned by a Customer or others,caused by or
claimed to have been caused directly or indirectly by the installation,operation and
maintenance of service provided by the Company
2.4.6 The language set forth in this section does not constitute a determination by the
Commission that a limitation of liability imposed by the Company should be upheld in a
court of law.Acceptance for filing by the Commission recognizes that it is a court's
responsibility to adjudicate negligence and consequential damage claims.It is also the
court's responsibility to determine the validity of the exculpatory clause.
Issued:July 5,2018 Effective:
Issued by:Phil Apanovitch -President
99 Washington Street
Melrose,MA 02176
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
July 15, 2018
Boise, Idaho
ComApp Technologies LLC
SECTION 2 -RULES AND REGULATIONS,(CONT'D.)
2.5 Assignment or Transfer
Idaho Price List No.1
Original Page 9
All facilities or services provided under this price list are directly or indirectly controlled by the
Company and neither the Institution nor Inmate may transfer or assign the use ofservice or facilities
without the express written consent of the Company.Such transfer or assignment shall only apply
where there is no interruption of the use or location of the service or facilities.
Prior written permission from the Company is required before any assignment or transfer.All
regulations and conditions contained in this price list shall apply to all such permitted assignees or
transferees,as well as all service conditions.
2.6 Interconnection with Institution
The Company's facilities and service is used inconjunction with Company-provided telephone sets.
The Institution is responsible for all costs at its premises,including personnel,wiring,electrical
power,and the like,incurred in the use ofthe Company's service.Terminal equipment shall comply
with the generally accepted minimum protective criteria standards of the telecommunications
industry as endorsed by the Federal Communications Commission.
2.7 Installation and Termination
Service is installed upon mutual agreement between the Correctional Institution and the Company.
2.8 Interconnection with Other Carriers
Service furnished by the Company may be connected with the services or facilities of other carriers.
Such service or facilities,if used,are provided under the terms,rates and conditions of the other
carrier.
Issued:July 5,2018 Effective:
Issued by:Phil Apanovitch -President
99 Washington Street
Melrose,MA 02176
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
July 15, 2018
Boise, Idaho
ComApp Technologies LLC
SECTION 2 -RULES AND REGULATIONS,(CONT'D.)
2.9 Deposits and Advance Payments
2.9.1 Deposits
Idaho Price List No.1
Original Page 10
The Company does not normally require deposits.However,the company reserves the right
to collect a deposit from parties who are billed for collect calls from inmates,pursuant to
standards established by rules in accordance with Commission rules.
2.9.2 Advance Payments
The Company does not normally require advance payments for service.However,for
Customers whom the Company determines an advance payment is necessary,the Company
reserves the right to collect an amount not to exceed one (1)month's estimated charges as
an advance payment for service.This will be applied against the next month's charges and
a new advance payment may be collected for the next month,if necessary.
2.10 Payment for Service
2.10.1 Payment for Service
The Customer is responsible for payment of all charges for services and equipment
furnished to the Customer or Inmate by the Company.All charges due by the Customer
are payable to the Company or to any agency duly authorized to receive such payments
(such as a local exchange company).
2.10.2 Disputed Charges
Charges billed directly by the Company are due upon receipt.Amounts not paid within 15
days of the invoice will be considered past due.For charges billed directly by the
Company,notice from the Customer of a dispute as to charges should be received orally
or in writing by the Company as soon as possible.
The Company will promptly investigate and advise the Customer as to its findings
concerning disputed charges.Adjustments to Customer's bills will be made to the extent
that circumstances exist which reasonably indicate that such changes are appropriate.
Issued:July 5,2018 Effective:
Issued by:Phil Apanovitch -President
99 Washington Street
Melrose,MA 02176
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
July 15, 2018
Boise, Idaho
ComApp Technologies LLC
SECTION 2 -RULES AND REGULATIONS,(CONT'D.)
2.10 Payment for Service,Cont'd.
2.10.3 Validation of Credit
Idaho Price List No.1
Original Page 11
The Company reserves the right to validate the creditworthiness of Customers and billed
parties through available verification procedures.Where a requested billing method cannot
be validated or maximum credit amount established,the Company may refuse to provide
servIce.
Services provided by the Company are available to inmates of correctional facilities in
accordance with facility-authorized programs.The Company may request that the
correctional facility adopt,as part ofits program,terms that enable the Company to collect
the charges for all inmate calls,including without limitation,the blocking of calls by the
Company to certain telephone numbers when the amount charged to such a telephone
number exceeds a predetermined amount or becomes past due.
2.10.4 Late Payment Fee
A late payment fee of 1.5%per month will be charged on any past due balance.Any
applicable late payment fees will be assessed according to the terms and conditions of the
Company or its billing agent and pursuant to Idaho law.
2.10.5 Return Check Charge
A return check charge of $20.00 will be assessed for checks returned for insufficient funds.
2.11 Taxes and Fees
The Company reserves the right to bill any and all applicable taxes in addition to normal long
distance usage charges,including,but not limited to:Federal Excise Tax,State Sales Tax,
Municipal Taxes,Gross Receipts Tax,and Telecommunications Relay Service Fund (TRS).All
applicable taxes and fees are billed as separate line items and are not included in the rates quoted
in this price list.
Issued:July 5,2018 Effective:
Issued by:Phil Apanovitch -President
99 Washington Street
Melrose,MA 02176
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
July 15, 2018
Boise, Idaho
ComApp Technologies LLC
SECTION 2 -RULES AND REGULATIONS,(CONT'D.)
2.12 Refusal or Discontinuance by Company
Idaho Price List No.1
Original Page 12
2.12.1 The Company may terminate service to a Customer or Institution for nonpayment of
undisputed charges or violation of this price list or provision of law.
2.12.2 The Company may refuse or discontinue service under the following conditions:
A.
B.
c.
D.
E.
F.
G.
H.
Issued:July 5,2018
For non-compliance with or violation of any State,municipal,or Federal law,
ordinance or regulation pertaining to telephone service.
For use of telephone service for any purpose other than that described in the
application.
For neglect or refusal to provide reasonable access to the Company or its agents
for the purpose of inspection and maintenance of equipment owned by ComApp
Technologies LLC.
For noncompliance with or violation ofCommission regulation or the Company's
rules and regulations on file with the Commission.
In the event of Customer,Institution or Authorized User use ofequipment in such
a manner as to adversely affect the Company's equipment or service to others.
In the event of tampering with the equipment or services owned by the Company
or its agents.
In the event of unauthorized or fraudulent use of service.Whenever service is
discontinued for fraudulent use of service,the Company may,before restoring
service,require the Customer or Institution to make,at his or her own expense,all
changes in facilities or equipment necessary to eliminate illegal use and to pay an
amount reasonably estimated as the loss in revenue resulting from such fraudulent
use.
By reason ofany order or decision ofa court or other government authority having
jurisdiction which prohibits the Company from furnishing such service.
Effective:
Issued by:Phil Apanovitch -President
99 Washington Street
Melrose,MA 02176
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
July 15, 2018
Boise, Idaho
ComApp Technologies LLC
SECTION 3 -INSTITUTIONAL CALLING SERVICES
3.1 Institutional Operator Assisted Calling
Idaho Price List No.1
Original Page 13
Institutional operator assisted service allows Inmates to place operator assisted calls through an
automated call processing system.The call processing system prompts the Inmate and the called
party such that the call is completed without live operator assistance.
A number of special blocking and screening capabilities are available with institutional operator
services provided by the Company.These capabilities allow Institutions to control Inmate access
to telecommunications services,reduce fraudulent use of the Company's services,and eliminate
harassing calls to persons outside the Institution.
For services provided at correctional facilities,the following special conditions apply:
(A)Calls to "900","976"or other pay-per-call services are blocked by the Company.
(B)At the request ofthe Institution,the Company may block inmate access to toll-free numbers
(e.g.,800,888)and dialing sequences used to access other carriers or operator service
providers (e.g.,950-XXXX,10XXXX).
(C)At the request of the Institution,the Company may block Inmate access to "911","411",
or local operators reached through "0-"dialing.
(D)At the request of the Institution,the Company may block Inmate access to specific
telephone numbers.
(E)Availability of the Company's services may be restricted by the Institution to certain hours
and/or days of the week.
(F)At the request ofthe Institution,no notices or signage concerning the Company's services
will be posted with its instruments.Information concerning the Company's services is
provided to the administration of each Institution where the Company's services are
offered.Inmates may obtain information regarding rates and charges by requesting such
information from the Institution's administration.
(G)At the request of the Institution,the Company may impose time limits on local and long
distance calls placed using its services.
(H)At the request of the Institution,equipment may be provided which permits monitoring of
imnate calls by legally authorized government officials.
(I)Calls terminating to wireless numbers will be rated at the applicable intraLATA toll rate.
Issued:July 5,2018 Effective:
Issued by:Phil Apanovitch -President
99 Washington Street
Melrose,MA 02176
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
July 15, 2018
Boise, Idaho
CornApp Technologies LLC Idaho Price List No.1
Original Page 14
SECTION 3 -INSTITUTIONAL CALLING SERVICES,(CONT'D)
3.2 Institutional Automated Collect Operator Service
The Company provides Institutional Automated Collect Operator Service to inmates of
confinement facilities.Service may be limited by the administrators of the institutions as to
availability,call duration or calling scope.Calls are billed to the Called Party via the called party's
serving local exchange carrier.The Called Party must actively accept charges for the call.
Institutional automated collect operator service allows inmates to make collect calls to terminating
locations anywhere within in the state.An automated system prompts the caller and the called
party through user -friendly instructions.The called party must accept responsibility for payment
of the charges by dialing the designated digit for acceptance.If a call is not accepted within five
(5)seconds of the automated voice recording prompt,the automated recording is replayed a second
time.Ifan acceptance digit is not received five (5)seconds after the second recording is completed,
the call is terminated.
Use of the automated collect calling service is subject to the rules and regulations of the
Commission and the institution's administrative restrictions.
3.3 Institutional Prepaid Collect Service
3.3.1 General
Institutional Prepaid Collect provides an alternative payment arrangement for inmates in
Confinement Institutions.This service enables end users to receive calls originating from
confined persons and who cannot or who do not wish to have such calls billed through their
own local exchange service provider.
An Institutional Prepaid Collect account is set up by the Company for the Customer who
receives collect calls from an inmate in a confinement facility.Once an account is
established,all collect calls from the confinement facility to the telephone number (s)
associated with the account are processed real-time and posted to the account.If the
payment into the account is provided via the Customer's credit card,credit verification
procedures are carried out under the terms specified in Section 2.The Company does not
engage in direct monetary transactions with the inmate.Accounts may be replenished.
Issued:July 5,2018 Effective:
Issued by:Phil Apanovitch -President
99 Washington Street
Melrose,MA 02176
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
July 15, 2018
Boise, Idaho
ComApp Technologies LLC Idaho Price List No.1
Original Page 15
SECTION 3 -INSTITUTIONAL CALLING SERVICES,(CONT'D)
3.3 Institutional Prepaid Collect Service,(Cont'd)
3.3.1 General,(Cont'd)
Network usage is deducted from the Available Usage Balance in full minute increments on
a real time basis as the call progresses.All calls must be charged against an Account that
has sufficient available balance.Calls in progress will be terminated by the Company if the
balance on the Account is insufficient to continue the call.Customers are responsible for
contacting the Company's Customer Service Department to obtain the Available Usage
Balance remaining in the Account.For debiting purposes,call timing is rounded up to the
nearest one (1)minute increment.Usage charges are computed and rounded up to the
nearest penny on a per call basis.
Available Usage Balance in the Institutional Prepaid Collect Account is refundable upon
request by the called party.Customers may choose to have their remaining balances
refunded to a prepaid card that is available for use anywhere in the continuous USA.Check
or credit card refunds are available if request is within 180 days of the last customer
initiated activity.After 180 days,refund requests ofremaining balances will be transferred
to a prepaid card and mailed to the customer.An Institutional Prepaid Collect account is
deactivated when no customer-initiated activity occurs within 180 days following the last
customer-initiated transaction.The Available Usage Balance never expires and is available
for usage until the balance on the account is zero.
Institutional Prepaid Collect Accounts are available for use 24 hours a day,seven days per
week.Access to telephone service by an inmate may be subject to time of day and usage
restrictions imposed by individual Confinement Institutions.No minimum service period
applies.
Issued:July 5,2018 Effective:
Issued by:Phil Apanovitch -President
99 Washington Street
Melrose,MA 02176
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
July 15, 2018
Boise, Idaho
CornApp Technologies LLC Idaho Price List No.1
Original Page 16
SECTION 3 -INSTITUTIONAL CALLING SERVICES,(CONT'D)
3.4 Institutional Prepaid Debit Service
3.4.1 Description
Institutional prepaid debit service allows an inmate to purchase a card or deposit funds into
an account.Debit cards or Debit accounts may be funded in any amount subject to the
requirements or restrictions of the Confinement Institution.To place a call,the inmate
enters a specified Personal Identification Number (PIN)and dials the desired telephone
number.
The Company's system automatically informs the caller of the Available Usage Balance
remaining in the Prepaid Account,and provides prompts to place the call by entering the
destination telephone number.Network usage is deducted from the Available Usage
Balance in the account following completion ofthe call and after it is rated.
Refunds of remaining balances in a Debit Card or Debit Account are refundable upon
request,typically after release of the inmate from the Institution.The Available Usage
Balance expires six months from the date the last call is made on the account or card.No
refunds of unused balances will be issued after the expiration date.
Issued:July 5,2018 Effective:
Issued by:Phil Apanovitch -President
99 Washington Street
Melrose,MA 02176
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
July 15, 2018
Boise, Idaho
ComApp Technologies LLC Idaho Price List No.1
Original Page 17
SECTION 3 -INSTITUTIONAL CALLING SERVICES,(CONT'D)
3.5 Institutional Calling Rates and Charges
3.5.1 PlanA
Prepaid:
Collect:
3.5.2 Plan B
Prepaid:
Collect:
Issued:July 5,2018
Rate Per Minute
$0.21
$0.25
Rate Per Minute
$0.26
$0.30
Effective:
Issued by:Phil Apanovitch -President
99 Washington Street
Melrose,MA 02176
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
July 15, 2018
Boise, Idaho
ComApp Technologies LLC Idaho Price List No.1
Original Page 18
SECTION 3 -INSTITUTIONAL CALLING SERVICES,(CONT'D)
3.6 Miscellaneous Charges
3.6.1 Ancillary Service Charges
A.Automated Payment Fees (where available)-Credit Card payment,debit card
payment,and bill processing fees,including fees for payments made by interactive
voice response (IVR),web,or kiosk (where available).
Automated payment fees $3.00
B.Live Agent Fee - A fee associated with the optional use of a live operator to
complete Inmate Calling Services transactions.
Live Agent Fee $5.95
C.Paper Bill/Statement Fees -Fees associated with providing customers of Inmate
Calling Services an optional paper billing statement.
Paper Bill/Statement Fees
Issued:July 5,2018
$2.00
Effective:
Issued by:Phil Apanovitch -President
99 Washington Street
Melrose,MA 02176
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
July 15, 2018
Boise, Idaho