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Home My WebLink AboutCitizens Telecom CLEC.pdf10 HO PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Title Shee Title 61 - Local Exchange Services TERMS, CONDITIONS, RATES AND CHARGES Applying to the Provision of Intrastate COMPETITIVE EXCHANGE AND NETWORK SERVICES CITIZENS TELECOMMUNICATIONS COMPANY d/b/ a CITIZENS TELECOM in the State of IDAHO Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: MAR 1 9 ' n~ J2. /~~- SECRETARY Continued IDAHO PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOlJ. PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Table of Contents Original Sheet 1 MAR 1 9 ' Title 61- Local Exchange Services )2 SECRETARY T ABLE OF CONTENTS TITLE SHEET T ABLE OF CONTENTS CHECKSHEETS SECTION 1 -- APPLICATION AND REFERENCE1. Table of Contents Application of Tariff Availability of Service Prices for Services Not Listed in this Tariff1.4 Maps1.5 Explanation of Tariff Change Symbols Explanation of Abbreviations Trademarks, Service Marks & Trade Names SECTION 2 -- GENERAL REGULATIONS - CONDITIONS OF OFFERING2. Table of Contents Definitions 2.2 Establishing and Furnishing Service Application for Service 2.2 Obligation to Furnish Service Automatic Dialing and Announcement Devices (AD ADS) 2.2.4 Limited Communications 2.5 Reserved for Future Use Reserved for Future Use Assigning and Changing of Telephone Numbers 2.2.Telephone Directories, Listings, and Numbers Termination of Service - Company Initiated 10 Temporary Suspension of Service - Customer Initiated 11 Special Services 2.2.12 Termination of Service - Customer Initiated 2.2.13 Complaints Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President -1Q~ PUBLIC UTILITIES COMMISSIONCITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELE~t?API ROVED EFFECTIVECOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Table of Contents Original Sheet 2 Title 61- Local Exchange Services TABLE OF CONTENTS SECTION 2 -- GENERAL REGULATIONS - CONDITIONS OF OFFERING (Cont' 3.4 3.5 2.4 2.4. 2.4. 2.4. 4.4 2.4.5 2.4. 2.4. 2.5 2.5. 2.5. 2.5. Payment for Service Customer Responsibility Payment of Bills Advance Payments and Deposits Late Payment Charge Insufficient Funds (NSF) Check Service Charge Adjustment of Charges Payment Plans Liability of Company Limitation of Liability Hazardous or Inaccessible Locations Connecting Facilities Defacement of Premises Maintenance and Repair Temporary Suspension for Repairs Force Majeure Responsibilities of the Customer Building Space and Electric Power Supply Installation and Maintenance Lost or Damaged Equipment Special Taxes, Fees and Charges Emergency Measures in Case of Disaster SECTION 3 -- MISCELLANEOUS NONRECURRING CHARGES3. Table of Contents Service Charge General Service Offerings MAR 1 9 ' cRETARY SECTION 4 -- CONSTRUCTION CHARGES AND OTHER SPECIAL CHARGES4. Table of Contents Concurrence Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President Continued IDAH PUBLIC UTILITIES COMMISSIONCITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO~AP ROVED EFFECTIVECOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Table of Contents Original Sheet 3 MAR 1 9 ' Title 61- Local Exchange Services ~~~""- SECRETARY TABLE OF CONTENTS SECTION 5 --EXCHANGE SERVICES5. Table of Contents 5 .Exchange Areas 5 .List of Exchange Areas and Local Calling Areas Exchange Area Rate Groups Classes of Service Offered in an Exchange Area 1.4 Foreign Exchange Service Local Exchange Service 5 .2. 1 Measured Rate Service Premium Flat Rate Service Local Service Options Private Branch (PBX) Trunks 1 Measured Rate Service Message Rate Service 5.3.Commercial Trunks 3.4 Flat Rate Trunks 5 Direct-inward-dialing (DID) Service 6 Automatic-identification-of-outward-dialing (AIOD) Service 5 .Premium Exchange Services 5.4.Extension Service 5 .Custom Calling Services Directory Services 5 .5 .Listing Services 105 109 113 115 127 128 129 131 132 133 142 146 146 147 164 164 SECTION 6 -- MESSAGE TELECOMMUNICATIONS SERVICE6. Table of Contents Reserved for Future Use 182 183-188 Continued Issued: January 31 , 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President IDA -10 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM A PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Table of Contents MJ R 1 8 '97 MAR 1 9 ' Original Sheet 4 v-; /4. 'fA ~-.)t:..- ~SECRETARYTitle 61- Local Exchange Services TABLE OF CONTENTS SECTION 7 -- WIDE AREA TELECOMMUNICATIONS SERVICE (WATS)7. Table of Contents 189 7 .Reserved for Future Use 190-194 SECTION 8 -- CONNECTIONS OF PREMISES EQUIPMENT TO TELECOMMUNICATIONS SYSTEMS8. Table of Contents Outside Plant Facilities Service Connections 195 196 198 SECTION 9 -- CENTRAL OFFICE SERVICES9. Table of Contents Reserved For Future Use 201 202 SECTION 10 -- MISCELLANEOUS SERVICE OFFERINGS10. Table of Contents 10.Mileage Charges 10 .Extension Line Service 10.1.2 Tie Lines 10.Screening/Restriction Services 10.Toll Restriction 10.Information Services Access Restriction 203 204 204 205 208 208 209 Continued Issued: January 31 , 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President 10 HO PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM f.. PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 'Table of Contents Original Sheet 5 ~ ~~ SECRETARYTitle 61- Local Exchange Services TABLE OF CONTENTS SECTION 10 -- MISCELLANEOUS SERVICE OFFERINGS(Cont' d) 10.Blocking for 10XXXl + and 10XXXO11 + 10.Caller Identification Blocking Options 10.Per Line Blocking 211 213 213 SECTION 11 -- RESERVED FOR FUTURE USE11. Table of Contents 11.Reserved for Future Use 215 216 SECTION 12 -- RESERVED FOR FUTURE USE12. Table of Contents 12.Reserved for Future Use 217 218 SECTION 13 -- RESERVED FOR FUTURE USE13. Table of Contents 13.Reserved for Future Use 219 220 SECTION 14 -- RESERVED FOR FUTURE USE14. Table of Contents 14.Reserved for Future Use 221 222 Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President IDAHO PUBLIC UTILITIES COMMISSIGr CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM . ,:~DROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF lIAR 1 8 '97 MAR 1 9 ' Title 61 - Local Exchange Services Original Check Sheet 1 Y. 'l /A () Jk ~~ /', ~~ ,.,~ )c.: SECRETARY CHECKSHEETS TITLE SHEET Original Sheet 13 Original Sheet 37 Original TABLE OF CONTENTS Original Sheet 14 Original Sheet 38 Original ToC Sheetl Original Sheet 15 Original Sheet 39 Original ToC Sheet 2 Original Sheet 16 Original Sheet 40 Original ToCSheet3 Original Sheet 17 Original Sheet 41 Original ToC Sheet 4 Original Sheet 18 Original Sheet 42 Original ToCSheet5 Original Sheet 19 Original Sheet 43 Original CHECKSHEETS Original Sheet 20 Original Sheet 44 Original Check Sheet 1 Original Sheet 21 Original Sheet 45 Original Check Sheet 2 Original Sheet 22 Original Sheet 46 Original Check Sheet 3 Original Sheet 23 Original Sheet 47 Original Check Sheet 4 Original Sheet 24 Original Sheet 48 Original Sheet 1 Original Sheet 25 Original Sheet 49 Original Sheet 2 Original Sheet 26 Original Sheet 50 Original Sheet 3 Original Sheet 27 Original Sheet 51 Original Sheet 4 Original Sheet 28 Original Sheet 52 Original Sheet 5 Original Sheet 29 Original Sheet 53 Original Sheet 6 Original Sheet 30 Original Sheet 54 Original Sheet 7 Original Sheet 31 Original Sheet 55 Original Sheet 8 Original Sheet 32 Original Sheet 56 Original Sheet 9 Original Sheet 33 Original Sheet 57 Original Sheet 10 Original Sheet 34 Original Sheet 58 Original Sheetl1 Original Sheet 35 Original Sheet 59 Original Sheet 12 Original Sheet 36 Original Sheet 60 Original Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President ID HO PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOMA. PROVED EFFECTIVECOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Original Check Sheet 2 MAR 1 9 ' Title 61 - Local Exchange Services . ~SECRETARY CHECKSHEETS Sheet 60 Original Sheet 84 Original Sheet 108 Original Sheet 61 Original Sheet 85 Original Sheet 109 Original Sheet 62 Original Sheet 86 Original Sheet 110 Original Sheet 63 Original Sheet 87 Original Sheet 111 Original Sheet 64 Original Sheet 88 Original Sheet 112 Original Sheet 65 Original Sheet 89 Original Sheet 113 Original Sheet 66 Original Sheet 90 Original Sheet 114 Original Sheet 67 Original Sheet 91 Original Sheet 115 Original Sheet 68 Original Sheet 92 Original Sheet 116 Original Sheet 69 Original Sheet 93 Original Sheet 117 Original Sheet 70 Original Sheet 94 Original Sheet 118 Original Sheet 71 Original Sheet 95 Original Sheet 119 Original Sheet 72 Original Sheet 96 Original Sheet 120 Original Sheet 73 Original Sheet 97 Original Sheet 121 Original Sheet 74 Original Sheet 98 Original Sheet 122 Original Sheet 75 Original Sheet 99 Original Sheet 123 Original Sheet 76 Original Sheet 100 Original Sheet 124 Original Sheet 77 Original Sheet 101 Original Sheet 125 Original Sheet 78 Original Sheet 102 Original Sheet 126 Original Sheet 79 Original Sheet 103 Original Sheet 127 Original Sheet 80 Original Sheet 104 Original Sheet 128 Original Sheet 81 Original Sheet 105 Original Sheet 129 Original Sheet 82 Original Sheet 106 Original Sheet 130 Original Sheet 83 Original Sheet 107 Original Sheet 131 Original Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO!WI HO PUBLIC UTILITIES COMMISSIO~ COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PPPOVED EFFECTIVE Title 61 - Local Exchange Services f AR 1 8 97 MAR 1 9 Original Check Sheet 3 yb () JL." Jo.SECRETARY CHECKSHEETS Sheet 132 Original Sheet 156 Original Sheet 180 Original Sheet 133 Original Sheet 157 Original Sheet 181 Original Sheet 134 Original Sheet 158 Original Sheet 182 Original Sheet 135 Original Sheet 159 Original Sheet 183 Original Sheet 136 Original Sheet 160 Original Sheet 184 Original Sheet 137 Original Sheet 161 Original Sheet 185 Original Sheet 138 Original Sheet 162 Original Sheet 186 Original Sheet 139 Original Sheet 163 Original Sheet 187 Original Sheet 140 Original Sheet 164 Original Sheet 188 Original Sheet 141 Original Sheet 165 Original Sheet 189 Original Sheet 142 Original Sheet 166 Original Sheet 190 Original Sheet143 Original Sheet 167 Original Sheet 191 Original Sheet144 Original Sheet 168 Original Sheet 192 Original Sheet 145 Original Sheet 169 Original Sheet 193 Original Sheet 146 Original Sheet 170 Original Sheet 194 Original Sheet 147 Original Sheet171 Original Sheet 195 Original Sheet 148 Original Sheet 172 Original Sheet 196 Original Sheet 149 Original Sheet 173 Original Sheet 197 Original Sheet 150 Original Sheet 174 Original Sheet 198 Original Sheet 151 Original Sheet 175 Original Sheet 199 Original Sheet 152 Original Sheet 176 Original Sheet 200 Original Sheet 153 Original Sheet177 Original Sheet 201 Original Sheet 154 Original Sheet 178 Original Sheet 202 Original Sheet 155 Original Sheet 179 Original Sheet 203 Original Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President AHO PUBLIC UTILITIES COMMISSIO CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM . r-~~OVED EFFECTIVECOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Title 61 - Local Exchange Services Sheet 204 Original Sheet 205 Original Sheet 206 Original Sheet 207 Original Sheet 208 Original Sheet 209 Original Sheet 210 Original Sheet 211 Original Sheet 212 Original Sheet 213 Original Sheet 214 Original Sheet 215 Original Sheet 216 Original Sheet 217 Original Sheet 218 Original Sheet 219 Original Sheet 220 Original Sheet 221 Original Sheet 222 Original Issued: January 31, 1997 Original Check Sheet 4 CHECKSHEETS Effective: Issued by: Wayne Lafferty Title: Assistant Vice President Continued MAR 1 9 SECRETAR'1' CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM HO PUBLIC UTILITIES COMMISSIO COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PPROVED EFFECTIVE Section 1 Original Sheet 1 Title 61 - Local Exchange Services 1. APPLICATION AND REFERENCE TABLE OF CONTENTS PARAGRAPH PARAGRAPHNUMBER TITLE APPLICATION OF TARIFF A V AILABILITY OF SERVICE PAGE NUMBER PRICES FOR SERVICES NOT LISTED IN THIS TARIFF 1.4 MAPS 1.5 EXPLAN A TION OF TARIFF CHANGE SYMBOLS EXPLAN A TION OF ABBREVIATIONS TRADEMARKS, SERVICE MARKS & TRADE NAMES Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President Continued MAR 1 9 ' SEcRETAR\' IDJ HO PUBLIC UTILITIES COMMISSIOf\ CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 1 ~ AR 1 B ' Original Sheet 2 I? ?; ~---- )f:.. .Jk SECRETARY MAR 1 9 ' Title 61 - Local Exchange Services 1. APPLICATION AND REFERENCE APPLICATION OF TARIFF This Tariff contains the regulations, terms, and conditions and charges applicable to intrastate exchange and network services and equipment furnished by Citizens Telecommunications Company, hereinafter referred to as the Company. Territory Served, Service Rendered, Rates and Rules and Regulations The Company renders exchange telephone service, toll telephone service and private line services and channels throughout the territory served by it and its connecting companies as shown in its schedules, which include a description of the service furnished. The Company concurs with the maps filed by US West. Notice of Filing The procedure which will be followed by the Company in rendering service is shown in General Regulations - Conditions of Offering in this Tariff. No officer, employee or agent of the Company has any authority to waive, alter or amend in any respect these rates or general regulations, or any part of, or to make any agreements inconsistent with the information shown in the filed tariffs. The rates, and general regulations shown are subject at all times to addition, change or abolition after proceedings duly held by the Idaho Public Utilities Commission. Changes in the rates, and General Regulations shown in the tariffs must first be approved or accepted by the Idaho Public Utilities Commission. Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President IDAHO PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM"! 170VED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 8 '97 MAR 1 9 Section 1 Original Shee Pt,n6- )2. ~ .(~ SECRETARYTitle 61 - Local Exchange Services 1. APPLICATION AND REFERENCE APPLICATION OF TARIFF (Cont' Effective Dates 1. For services established prior to the effective date shown in the Tariff, the effective date will be as shown in the Tariff. 2. For all new service or equipment furnished on or after the effective date shown in the Tariff, the effective date will be the day following the day connected. This will include changes of address involving changes in billing periods. 3. For all service on which a change of type, class or grade of service is completed on or after the effective date shown in the Tariff, the effective date will be the day following the day changed. 4. For exceptions to the effective dates, see individual sectio.ns. Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President 10 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM,li PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 1 Original Sheet 4 MAR 1 9 ' Title 61 - Local Exchange Services )2 ~SECRETARY 1. APPLICATION AND REFERENCE A V AILABILITY OF SERVICE Provision of service under this tariff is subject to the availability, on a continuing basis, of the required plant and facilities, and is limited to the capacity of the Company s plant and facilities, as well as plant and facilities the Company may obtain from other carriers. Service will be furnished at the discretion of the Company, based on technical operational, and economic factors. PRICES FOR SERVICES NOT LISTED IN THIS TARIFF The Company will endeavor to provide services requested by customers which are not included in this tariff, depending on equipment and facilities availability and economic considerations. Pricing for these services will be accomplished on an Individual Case Basis (ICB) or a customer-specific contract. The rates so developed will be available to other customers on a non-discriminatory basis. 1.4 MAPS The Company concurs with the territory maps provided by US West in the following tariffs on file with the Idaho Public Utilities Commission: - US West Exchange and Network Services Tariff - Northern Idaho - US West Basic Local Exchange Tariff - Southern Idaho Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO~ HO PUBLIC UTILITIES COMMISSIO~ COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF "ROVED EFFECTIVE Section 1 Original Sheet 5 SECRETARY MAR 1 9 ' Title 61 - Local Exchange Services 1. APPLICATION AND REFERENCE 1.5 EXPLAN A TION OF TARIFF CHANGE SYMBOLS SYMBOL EXPLANATION (C) (D) (I) (M) (N) (R) (T) To signify changed regulation, rule, condition or listing. To signify discontinued material. To signify rate increase. To signify material moved from or to another part of the Tariffwith no change, unless there is another Tariff change symbol present. To signify new material. To signify rate reduction. To signify a change in text but no change in rate, condition, rule, or regulation. Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President IDAHO PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELEC(J)J9IP OVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 8 '97 MAR 1 9 Section 1 Original Shee f7. Jh:.. SECRETARY. ,. I ,;c. .Title 61 - Local Exchange Services 1. APPLICATION AND REFERENCE EXPLAN A TION OF ABBREVIATIONS ADAD Cont' DID DSS ENI FCC FCO Mbps MTS OCC PAL PBX RCC SUS TIM TSP USOC WATS Automatic Dialing and Announcement Device Central Office Continued Direct Inward Dialing Digital Switched Service Extended Network Interface Federal Communications Commission Foreign Central Office Foreign Exchange Interexchange Carrier Megabits per second Message Telecommunications Service Other Common Carrier Public Access Line Private Branch Exchange Radio Common Carrier Suspension of (all) Service Tariff Information Management Telecommunications Service Priority Uniform Service Order Code Wide Area Telecommunications Service Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President IDAH PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO~ ROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Title 61 - Local Exchange Services 1. APPLICATION AND REFERENCE TRADEMARKS, SERVICE MARKS AND TRADE NAMES Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President MAR 1 9 ' J2. SECRETARY Continued 1DA~ 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECU~~.- PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section ~A 1 8 ' Original Shee~ /~ 'A 4i- ).! - ~.-lA~""'S ECRETARY MAR 1 9 ' Title 61 - Local Exchange Services 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING T ABLE OF CONTENTS PARAGRAPH PARAGRAPHNUMBER TITLE PAGE NUMBER DEFINITIONS EST ABLISHING AND FURNISHING SERVICE Application for Service 2.2.Obligation to Furnish Service Automatic Dialing and Announcement Devices (AD ADs) Limited Communications 2.5 Reserved for Future Use 2.2.Reserved for Future Use Assigning and Changing of Telephone Numbers 2.2.Telephone Directories, Listings, and Numbers Termination of Service - Company Initiated 2.2.Temporary Suspension of Service - Customer Initiated Special Services Termination of Service - Customer Initiated Complaints PAYMENT FOR SERVICE Customer Responsibility 3.2 Payment of Bills Advance Payments and Deposits Late Payment Charge 3.5 Insufficient Funds (NSF) Check Service Charge Adjustment of Charges Payment Plans Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM AHO PUBLIC UTILITIES COMMISSIC COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF !.?PROVED EFFECTIVE Section 2 Original Sheet 9 MAR 1 9 ' Title 61- Local Exchange Services SECRETAR' 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING TABLE OF CONTENTS (Cont PARAGRAPH PARAGRAPH PAGE NUMBER TITLE NUMBER LIABILITY OF COMPANY 2.4.Limitation of Liability Hazardous or Inaccessible Locations 2.4.Connecting Facilities 2.4.4 Defacement of Premises 4.5 Maintenance and Repair 2.4.Temporary Suspension for Repairs 2.4.Force Majeure 2.5 RESPONSIBILITIES OF THE CUSTOMER 2.5.Building Space and Electric Power Supply 2.5.2 Installation and Maintenance 2.5.Lost or Damaged Equipment SPECIAL TAXES, FEES AND CHARGES EMERGENCY MEASURES IN CASE OF DISASTER Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President 10 HO PUBLIC UTILITIES COMMISSlm CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM ,PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 2 Original Sheet 1 MAR 1 9 ' Title 61 - Local Exchange Services n~ )2 SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING DEFINITIONS For the purpose of these tariff schedules the terms and expressions listed below shall have the meanings set forth opposite them. ACCESS LINE - Telephone service involving outside plant facilities which enables the customer to initiate and receive telephone calls. (See Network Access Lines. ACOUSTICAL CONNECTION - A connecting arrangement without electrical connections that permits transmission of sound between utility-provided telephone instrument and customer-provided equipment. ACTUAL COST - Actual cost refers to the cost of materials plus the rate per hour at the utility's construction labor rate. ADDITIONAL LISTING - Any listing of a name or other authorized information in connection with a customer s telephone number in addition to that to which he is entitled in connection with his regular service. AIR LINE MILE - As used in connection with air line mileage measurements in determining charges for exchange telephone service, including message unit service and message toll telephone service, means statute mile or 5 280 feet. APP ARA TUS - Electrical or mechanical equipment in whole or in part provided by the utility in the provision of various services. APPLICANT - The person making application to the utility for service. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President ID HO PUBLIC UTILITIES COMMISSlor CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 2 Original Sheet 1 18 'MAR 1 9 ' Title 61 - Local Exchange Services )2 ~ ~~ SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING DEFINITIONS (Cont AREA 1 - Area 1 consists of the exchanges identified in USWEST's Northern Idaho" Exchange and Network Services Tariff. AREA 2 - Area 2 consists of the exchanges identified in USWEST's Southern Idaho" Exchange and Network Services Tariff. AUTHORIZED PROTECTIVE CONNECTING MODULE (APCM) - Denotes a protective unit designed and manufactured under the control of American Telephone and Telegraph Company s quality assurance procedures, and which unit is to be incorporated in a conforming Answering Device. AUTOMATIC DIALING - ANNOUNCING DEVICES - Any automatic terminal equipment which incorporates: 1. (a) Storage capabilities of numbers to be called, or (b) A random or sequential number generated that produces numbers to be called, and (c) An ability to dial a call, and 2. Has the capabilities of working alone, or in conjunction with other equipment of disseminating a prerecorded message to the number called. AUXILIARY LINE - An additional network access line from the same central office to the same premises as the main network access line and associated therewith. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELEC~ 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PROVED EFFECTIVE MAR 1 9 ' Title 61 - Local Exchange Services ECRET ARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING DEFINITIONS (Co nt' d) BASE RATE AREA - A more closely built-up section of the exchange area in which the basic rates apply without outside plant facility charges. BATTERY POWER - A source of electrical energy furnished for the operation of telephone equipment. BILLABLE PREMISES WORK - All work requested by the customer and done by the Company on the customer s premises except to establish or reestablish network access through the Network Interface, so long as the Network Interface is located in the normal location. BURIED WIRE OR CABLE - A wire or cable.designed for use in underground construction and utilized in extending the utility's outside plant facilities. BUSINESS SERVICE - Exchange service furnished to individuals engaged in business, firms, partnerships, corporations, agencies, shops, works, tenants of office buildings, and individuals practicing a profession or operating a business who have no offices other than their residences and where the use of service is principally or substantially of a business, professional or occupational nature. If the directory listing denotes the character of the service to be for business use, the rates for business service will apply. CENTRAL OFFICE - A telephone utility's switching office unit by means of which one telephone station may be connected to another. . Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President IDA 0 PUBLIC UTILITIES COMMISSIONCITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELEC~:"'C~(WED EFFECTIVECOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 ' Title 61 - Local Exchange Services ..(~- ECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING DEFINITIONS (Cont' CENTRAL OFFICE CONNECTING FACILITIES - A facility furnished to another common carrier by the Company between the terminal location of the other common carrier and a point of connection on the Company s premises. CIRCUIT - An outside plant facility used for the transmission of electrical energy in the furnishing of telephone and other communications service. CLASS OF SERVICE - Business and residence. COMMISSION - The regulatory body of the State of Idaho, namely the Idaho Public Service Commission. COMMUNICATIONS SYSTEM - Channels and other facilities which are capable, when not connected to exchange telecommunications service, of two-way communications. COMP ANY - The public utility named herein, Citizens Telecommunications Company d/b/a Citizens Telecom. CONFORMANCE NUMBER - An identifying number assigned by the AT & T Company to a particular model of Conforming Answering Device incorporating an Authorized Protective Connecting Module when that model of device is in conformance with the provisions set forth by the AT&T Company in its Technical Reference for Conforming Answering Devices. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECttJM. 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF /.' ~:. '='T?OVED EFFECTIVE Title 61- Local Exchange Services Section MA 1 8 '97 MAR 1 9 ' Original Sheet 14 Y2 .. !L- CRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING DEFINITIONS (Cont' d) CONFORMING ANSWERING DEVICE - A customer-provided device which automatically answers incoming calls; transmits a prerecorded voice message or appropriate audible signal to the calling party; records a voice message from the calling party if so designed and arranged; and automatically disconnects from the line in a prearranged manner on completion of the last of the functions for which it was designed and arranged as described in this paragraph. The Conforming Answering Device may include remote interrogation and/ or device function control. A Conforming Answering Device must incorporate an Authorized Protective Connecting Module and must bear a valid Conformance Number. CONNECTING ARRANGEMENT - The equipment provided by the utility to accomplish the direct electrical connection of customer-provided equipment or facilities with the outside plant facilities of the utility. CONTINUOUS PROPERTY - A property owned or leased by a customer where all portions may be served without crossing a public thoroughfare or the property of another. The property of a customer when divided by a public thoroughfare is considered to be continuous provided the customer furnishes, at his expense, a suitable underground or overhead outside plant facility connecting the property separated by the public thoroughfare. CUSTOMER - The person in whose name service is furnished as evidenced by the signature on the application or contract for that service, or in the absence of a signed instrument, by the receipt and payment of bills regularly issued in his name regardless of the identity of the actual user of the service. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President ID HO PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM;' ,PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 ' Section 2 Original Sheet ,p... J2 l.-~-Q SECRETARYTitle 61- Local Exchange Services 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING DEFINITIONS (Cont' d) DATE OF PRESENTATION - The date upon which a bill or notice is mailed or delivered to the customer. DEMARCATION POINT - The point of interconnection between the Company s telecommunications facilities and terminal equipment, protective apparatus or wiring at a premises. DIAL TELEPHONE SERVICE - Service by means of a telephone system in which the central office equipment is of the automatic or machine-switching type and in which the customer s telephone is equipped with a dial for use in originating calls. DIRECTORY ASSISTANCE SERVICE - Service whereby customers may request assistance in determining telephone numbers. DIRECTORY LISTINGS - Essential information in the telephone directory whereby telephone users may ascertain the telephone number of a customer in the alphabetical section. DISCONNECT - A discontinuance of service in which the outside plant facilities used in the service are immediately made available for use for another service. DISTRIBUTION FACILITIES - The utility's cables, wires, and associated supporting structures and appurtenances, located in dedicated streets and utility easements, designed to service more than one property and extending from the serving central office to the points of connection with service connection. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President IDAHO PUBLIC UTILITIES COMMISSIDr CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM' .pPPOVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 2 Original Sheet MAR 1 9 ' Title 61 - Local Exchange Services na.. J2 ~ ~""--- SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING DEFINITIONS (Co nt' d) EMERGENCY - A situation which exists when serious sickness, public safety, necessity or war conditions are involved. EQUIPMENT HANDLING/CONNECTION CHARGE - A charge made for the connection, moving or changing of telephone equipment at the request of the customers, and which is not initiated by the utility or required for the proper maintenance of the equipment or service. EXCHANGE - A telephone system providing service within a specified area as shown on maps filed elsewhere in the tariff schedules. EXCHANGE AREA - An area shown on maps filed in tariff schedules within which the utility holds itself out to furnish exchange telephone service from one or more central offices serving that area. EXCHANGE MESSAGE - A completed telephone call between telephones in the same local service area. EXCHANGE SERVICE - Telephone service furnished within an exchange area or local service area. EXTENDED AREA SERVICE - Exchange service available to customers in a particular exchange or district area for communication throughout that exchange and other designated areas in accordance with the provisions of the exchange tariffs. FACILITIES - Service or equipment that is installed or established to serve a particular purpose. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President It AHO PUBLIC UTILITIES COMMISSIO CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM r,p':);:)C'NED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 8 'MAR 1 9 ' Title 61- Local Exchange Services Section 2 Original Sheet 17\ a. J2.-,fA ne:... ~~~ SECRETAR' 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING DEFINITIONS (Cont FICTITIOUS NAME - A name or style employed by an individual or a concern to direct attention to a commodity or service or for any purpose other than the actual conduct of the business. FIXED STATION - Is stationary radiotelephone equipment, located in a remote area, suitable for sending and receiving messages through a base station of the utility. FLAT RATE SERVICE - Exchange service furnished at a fixed periodic charge. FOREIGN A TT ACHMENT - Equipment or facilities not owned, furnished or authorized by the utility which are attached or connected to and used with exchange telephone facilities. FOREIGN EXCHANGE SERVICE - Exchange service furnished by means of outside plant facilities connecting a customer s telephone with a central office in an exchange area other than the exchange area in which the customer is located, or off-premises access line service in an exchange area other than that in which the customer s service or PBX service is located. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President Section 2 Original Sheet 1 MAR 1 9 ' 10 HO PUBLIC UTILITIES COMMISSIO CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM .poROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Title 61 - Local Exchange Services )2 .(~1.~SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING DEFINITIONS (Cont' GENERAL SERVICE - Is furnished between any wire telephone served from an exchange or district area within the mobile service area and a mobile unit or a fixed station or between two such mobile units or between a mobile unit and a fixed station. HARM - Harm consists of hazards to personnel, damage to utility equipment, and impairment of service to persons other than the user of the customer-provided equipment. Types of harm include, but shall not be limited to, voltages dangerous to personnel, destruction of or damage to utility equipment, induced noise or cross talk, incorrect dial pulsing, failure of supervision, false answer, incorrect billing, absence of voice band transmission path for call progress signals, and loss of capability to answer an incoming call. INDIVIDUAL LINE SERVICE - Network access line service furnished by means of a central office line or circuit assigned for use for one primary telephone only. INDUCTIVE CONNECTION - Electromagnetic coupling between customer-provided equipment and utility equipment by means of mutual inductance between an inductor in the utility equipment and a customer-provided inductor external to the utility equipment. INTERCONNECTION - The method by which network access lines facilities of a utility are arranged to transmit to or receive information from customer provided equipment. INTERF ACE - The point of interconnection between terminal equipment and telephone network access lines. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President IDA 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO~, P'=?OVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 ' Title 61 - Local Exchange Services n~ J2 .(~--- SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING DEFINITIONS (Cont JACK - Standard or miniature (modular) connecting device used in connection with apparatus. JOINT USER - An individual or concern authorized by the utility and the customer to Share in the use of the customer s business telephone service. KEY TELEPHONE ACCESS SERVICE - Exchange service furnished by means of assemblies of one or more individual or PBX station lines, including at least one key telephone set, and associated apparatus arranged for various combinations of cutoff, holding, intercommunicating, pickup and signaling within the capacity of the equipment. KEY TELEPHONE SET - A handset telephone, used in providing key telephone service, with one or more keys in the handset base mounting. LIFELINE TELEPHONE SERVICE - Service which provides a credit on residence network access line service monthly rates. This credit is only available to the single line serving the principal residence of low income customers meeting eligibility requirements established by the Commission. This service also provides exceptions to the deposit rule and service charges. LOCAL NON-NETWORK ACCESS TELEPHONE SERVICE - A service furnished for the customer s own use by means of a circuit to which are permanently connected two or more telephones and which shall not be connected for exchange service. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President IDAHO UBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELEC~, OVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Title 61 - Local Exchange Services MAR 1 9 ' j2. .(~--- SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING DEFINITIONS (Cont LOCAL SERVICE - Service or other apparatus in an exchange area for communication between telephones within that exchange. LOCAL SERVICE AREA - An area within which are located the telephones which customers may call at exchange rates, in accordance with the provisions of the exchange tariffs. The local service area may include the whole or part of an exchange area, or parts or all of two or more exchange areas. LOCAL USAGE - A flat rate or measured charges for the usage portion of local service to be applied in addition to the network access line. MEASURED LOCAL USAGE CHARGES - Charges for local calls based on number of calls, duration, and distance. MOBILE UNIT - Is a land vehicle equipped with radiotelephone equipment suitable for sending or receiving messages through a base station of the utility. MOV ABLE PREMISES - That which is not mounted on a permanent foundation. NETWORK ACCESS LINE - An outside plant facility from the telephone company's central office to a customer s premises which provides direct access to the local exchange and/ or the toll switching networks. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President 10 HO PUBLIC UTILITIES COMMISSIOI CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVEO EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 2 Original Sheet 1 MAR 1 9 ' Title 61 - Local Exchange Services nA. J2 ..(~ SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING DEFINITIONS (Co nt' d) NON LISTED NUMBER - Requested by a customer whose name and telephone number are not listed in the telephone directory, but can be obtained by contacting Directory Assistance. NONPUBLISHED NUMBER - Requested by a customer who does not desire to have his name and telephone number listed in the directory or have his number made known to other telephone users NONRECURRING CHARGE - A one-time charge associated with certain installations, change or transfer of services, either in lieu of or in addition to recurring monthly rates. NONRECURRING FACILITY CHARGES - Additions to plant from existing outside plant facilities to service connections. OUTSIDE PLANT FACILITIES - The connecting facilities over which telephone service is provided a customer, and includes, but is not restricted to, open wire, aerial and underground cable and wire. PARTY LINE SERVICE - A telephone service furnished by means of a network access line to which may be assigned two or more customers. PERMANENT DISCONNECT - Complete termination of utility service and subsequent service will require a reconnection charge. PERSON - Any individual, public agency, partnership, corporation, or other organization operating as a single business entity. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President JQ~ 0 PUBLIC UTILITIES COMMISSIONCITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECvl)t1 , qOVEO EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF . MAR 1 9 ' Title 61- Local Exchange Services ...Jk i' ~v ~SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING DEFINITIONS (Cont' d) POINT OF DEMARCATION - It is either the utility's protective connecting arrangement or the customer provided protective connecting arrangement, where the utility's facilities terminate on the customer s premises. PREMISES - In multiple occupancy buildings a customer s premises are confined to that portion of building owned or leased by the customer. In single occupancy buildings or where more than one building is occupied by one firm or individual, the customer s premises includes the buildings occupied by the customer or the same continuous property and not separated by public thoroughfare or by property occupied by others. PRIVATE BRANCH EXCHANGE (PBX) SERVICE - Exchange service furnished by means of a PBX switchboard, intercommunicating system or mechanical equipment located on the customer s premises and telephones with communication between them and the general system by means of network access lines to the utility's central office. PRIVATE BRANCH EXCHANGE SWITCHBOARD - Equipment located on a customer s premises by means of which access lines are interconnected for communication between the PBX stations and between such stations and the utility's central office. RADIO TELEPHONE SERVICE - Is a communication service through a land radiotelephone station, between a wire telephone and a mobile unit, or between two mobile units, or between a wire telephone and a fixed station, or between a fixed station and a mobile unit. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba cmZENS TELECdDA 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF ,.. ~qOVEO EFFECTIVE Section Original Sheet 23 MAR 1 9 ' Title 61- Local Exchange Services ECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING DEFINITIONS (Cont' RECURRING FACILITY CHARGES - The additional charges for exchange telephone service based upon distance measurement for service furnished, where outside plant facilities are applicable, or off the premises of the primary service or in connection with foreign exchange serVIce. REGISTERED PROTECTIVE CIRCUITRY - Separate, identifiable and discrete electrical circuitry designed to protect the telephone network from harm which is registered in accordance with Part 68 of the Federal Communications commission s Rules and Regulations. REGISTERED TERMINAL EQUIPMENT - Terminal equipment which is registered in accordance with the rules and regulations in Part 68, Subpart B of F.c.c. Federal Communication Commission s Rules and Regulations. RESIDENCE SERVICE - Exchange telephone service furnished a customer at a residence or place of dwelling where the actual or obvious use is for domestic purposes. RINGING POWER - Electrical energy furnished to a private branch exchange system or other equipment for signaling telephones connected thereto. ROOM - Space in a building surrounded by walls or closed partitions provided the opening, if any, between the top of such walls or partitions and the ceiling is less than two feet. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President 10 HO PUBLIC UTILITIES COMMISSIGr CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM poROVEO EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 2 Original Sheet 2 MAR 1 9 ' Title 61 - Local Exchange Services nd- j2. ~ .(~ SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING DEFINITIONS (Cont' d) SERVICE CONNECTION - Drop and block wiring or cable, from the point of connection with the utility's outside plant facilities to the point of connection with inside wiring to the premises served. A service connection serves only the continuous property on which it is located. An incidental segment may be located in the adjacent dedicated street or utility easement. SET - A telephone instrument. SIMPLE SERVICE - Non-key services for network access line business and residence services associated with flat and measured, W A TS, local, extended and foreign exchange services. SPECIAL BILL - A bill for accumulated exchange and toll service charges rendered in lieu of the requirement of a cash deposit for the re-establishment of credit before disconnection of service as provided in the tariff schedules, or a bill for accumulated exchange and toll charges rendered at such time as the amount of the unpaid charges, billed and unbilled, materially exceeds the amount of any prepared charges or any deposits made in connection with the particular service. SPECULATIVE PROJECTS - An undertaking of a speculative nature which, in the opinion of the utility, appears to involve risk of failure. STATION - A telephone set generally used in conjunction with PBX key system, or multiline equipment, or may be used interchangeably with telephone set. See also telephone set. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President IDAHO PUBLIC UTILITIES COMMISSIO CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVEO EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 2 Original Sheet 2 MAR 1 9 ' Title 61 - Local Exchange Services nA. J2 ~SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING DEFINITIONS (Cont STATION LINE - A term generally used to describe the serving capacity of a PBX or key system or the facility between switching equipment and a telephone set or apparatus associated with such equipment. SUBDIVISION - Is the partitioning of a parcel of land into four or more parcels for the purpose of transfer of ownership or leasing for the express purpose of the construction of homes thereon. In locations where subdivisions must be approved by a political body, such approval is adequate proof that a subdivision exists. A mobile home court will be considered as a subdivision for the purposes of this tariff. SUBSCRIBER - The person in whose name service is furnished as evidenced by the signature on the application or contract for that service, or in the absence of a signed instrument, but the receipt and payment of bills regularly issued in his name regardless of the identity of the actual user of the service. SUBURBAN AREA - A suburban area is that area outside the base rate and zoned areas but within the exchange area. SUBURBAN SERVICE - Service furnished in the suburban area. SUPERSEDURE - The transfer of a business or residence customer complete service, including the telephone number, from one party to another with no change in type or location of the equipment or wiring and including the responsibility for payment of outstanding charges against the service. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President 10 HO PUBLIC UTILITIES COMMISSIO~ CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM P::OROVEO EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 2 Original Sheet MAR 1 9 ' Title 61 - Local Exchange Services nA. J2 ~..(~ SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING DEFINITIONS (Cont' TARIFF SCHEDULES - The entire body of effective rates, tolls, rentals, charges, classifications, and rules, as set forth herein. TARIFF SHEET - An individual sheet of the tariff schedule. TEMPORARY DISCONNECT - A temporary discontinuation of service without complete termination of the service, made at the request of the customer or on the initiative of the utility, in which the facilities and telephone number are held available for resumption of service. TEMPORARY SERVICE - The following categories of service are to be considered "Temporary Service 1). Service to premises or enterprises the temporary nature of which can be determined in advance from the known limited duration of the contemplated operations, such as construction or exploration projects with their related housing and miscellaneous camp service facilities, summer or winter resorts, amusement or sports concerns, fairs, exhibit structures or places, and other enterprises of like limited duration. 2). Service for a specified short term to premises or enterprises normally permanent in nature. 3). Service to projects or abnormal risk or of unpredictable duration, such as mine development, oil well drilling, or lumbering operations. TERMIN A TION CHARGE - A charge applied under certain conditions when a contract for service is terminated by the customer before the expiration of the minimum contract period. Issued: January 31,1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President IDAHO PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOMIIPPROVEO EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF ~ ~ 1 8 '97 MAR 1 9 ' Section 2 OriginaISheet~'J ~ --f7. ~SECRETARY ,., ~. Title 61 - Local Exchange Services 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING DEFINITIONS (Cont' TIE LINE - A circuit connecting two PBX systems for the purpose of interconnecting the telephones of one with those of the other without the use of trunks to the utility's central office. TOLL MESSAGE - A completed telephone call via the established toll network. TOUCH CALLING SERVICE - A service arrangement permitting the use of pushbutton equipped telephone sets in lieu of rotary dial equipped telephone sets to originate calls. TRACT OR SUBDIVISION - Improved or unimproved land under a definite plan of development wherein it can be shown that there are reasonable prospects within the next three years for five or more main residential telephones. TRADE NAME - The name or style under which an individual or concern conducts its business and by which it is generally known to the public. TRENCHING COSTS - Cost of excavating, backfilling and compacting, and, where necessary, cost of breaking and repaving pavement and of restoring landscaping. TRUNK LINE - A network access line from one central office to another or between PBX system and a utility central office. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President I AHO PUBLIC UTILITIES COMMISSICCITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM APPROVED EFFECTIVECOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 2 Original Sheet 2 MAR 1 9 ' Title 61 - Local Exchange Services SECRETAR' 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING DEFINITIONS (Cont UNDERGROUND SUPPORTING STRUCTURE - Conduit, manholes, handholes and pull boxes where and as required plus trenching costs as defined in Trenching Costs above. USAGE PRICING - A local service which consists of a local network access charge and measured local usage charges. UTILITY - The Public Utility named herein. See also Company. ZONE - A portion of an exchange area shown on maps filed elsewhere in the tariff schedules. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOW HO PUBLIC UTILITIES COMMISSIO~ COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF r. !:)?ROVED EFFECTIVE MAR 1 9 ' Title 61- Local Exchange Services SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING 2.2 ESTABLISHING AND FURNISHING SERVICE These regulations are added to those pertaining to specific service items in other sections. Any change in rates or regulations approved by appropriate regulatory authority modifies the affected service terms and conditions. An applicant for service agrees to pay all exchange, toll, and any other charges against such service made in accordance with the provisions of the tariffs and price lists. Application for Service A. Requirements 1. Each applicant for telephone service may be required to sign an application for the service desired, on a form provided by the utility, as a condition precedent to the initial establishment of service. 2. The application form will generally set forth the following information: - Date and place of application. - Location of premises to be served. - Date applicant will be ready for service. - Purpose for which service is to be used (business or residence). - Address to which bills are to be mailed or delivered. - Whether applicant is the owner or tenant of, or agent for, the premises. - Service desired - class, type, and grade. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President ID HO PUBLIC UTILITIES COMMISSIOI'ICITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 ' Title 61 - Local Exchange Services .(~"'- SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING ESTABLISHING AND FURNISHING SERVICE (Cont' Application for Service (Cont A. Requirements (Cont' Information for listing in alphabetical and classified telephone directories. Such other information as the utility may reasonably require. Signature of applicant. 3. The Company may accept an oral or written application from a customer for additions to or changes in the present service. These applications become contracts upon approval or establishment of the service and shall be subject at all times to the lawful rates, charges and terms and conditions of the Company. 4. Any change in rates, charges, or regulations authorized by the legally constituted authorities will act as a modification of all contracts to that extent without further notice. 5. Any application is merely a request for service and does not in itself bind the Company to furnish the service except under reasonable conditions as set forth in the tariff schedules, nor does it bind the applicant to take service. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President ID HO PUBLIC UTILITIES COMMISSIO~ CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM .Pf:ROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 2 Original Sheet 1 MAR 1 9 ' Title 61 - Local Exchange Services ---- J2 ~SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING EST ABLISHING AND FURNISHING SERVICE (Cont' 2.2.Application for Service (Co nt' d) B. Cancellation An application for service canceled by the applicant or by the utility prior to the establishment of the service applied for is subject to the following conditions: 1. Canceled by Applicant a. If cancellation of an application for service is requested by the applicant prior to the time service is connected, the application will be canceled by the utility and the utility will collect all charges applicable to any service actually installed at the time of the requested cancellation, or such other amounts as may be specifically provided for by written contract previously made in accordance with the tariff schedules. b. If cancellation of an application for service is requested by the applicant prior to the time service is connected such cancellation will be considered as an order to discontinue service and the Company will collect all charges applicable to the connection of service. The minimum requirements of the rate schedule under which service is furnished will apply. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELE~ PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF AP, ROVED EFFECTIVE MAR 1 9 ' Title 61 - Local Exchange Services CRET ARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING EST ABLISHING AND FURNISHING SERVICE (Co nt' d) 2.2.Application for Service (Cont' B. Cancellation (Cont 2. Canceled by the Company a. If applicant refuses to comply with the requirements set forth in the Company s tariff schedules prior to the establishment of service, the Company may cancel the application, in which case any amounts collected from the applicant will be refunded. C. Use of Service Customer telephone service as distinguished from public, semipublic, or Public Access Line telephone service, will be furnished only: 1. In business establishments for communications by the customer, his immediate family, or by employees and representatives upon the customer s business except as the use of the service may be extended to joint users or where regular flat rate PBX or Centrex Service is provided to hospitals where patient room telephones are required or to customers who resell/ share intraLA T A Local Exchange Service. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President ID ~HO PUBLIC UTILITIES COMMISSIOI CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM ,PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Title 61 - Local Exchange Services Section 2 Original Sheet 3J~ '/ () 7, ~nA. ;c.- .(.~ SECRETARY f!R 1 8 'MAR 19 ' 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING 2.2 ESTABLISHING AND FURNISHING SERVICE (Cont' Application for Service (Cont' C. Use of Service (Cont 2. In residences, for communication by the customer, members of the immediate family, the customer employees, and not more than four roomers, boarders, roommates, or others residing in the close circle of the cusomer s household. If an applicant obtains service for the use of others at a different residence, the applicant must have current residential service with the Company in the same state and must have good credit. If the applicant requests service at a different residence, where a prior subscriber still resides and where any balance for service to that prior subscriber incurred at that location is still past due and owing, a deposit amount may be based on the prior subscriber s credit history. 3. The Company reserves the right to refuse to install flat, measured or message rate customer service or to permit such service to remain on premises of a public or semipublic character when the instrument will be or is so located as to be accessible for use by the public in general or by patrons of the customer. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President IDA 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOMf., PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 ' Title 61- Local Exchange Services J2 J/r; .(~ SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING 2.2 EST ABLISHING AND FURNISHING SERVICE (Co nt' d) Application for Service (Cont C. Use of Service (Cont 4. A customer shall not provide switched voice or data communications between local exchange areas, including the bridging of Extended Area Service (EAS) zones, using underlying services from this Tariff or the Exchange and Network Service Tariffs or Catalog. Providers of interexchange service, that furnish service between local calling areas, must purchase services from the Access Service Tariffs or Catalog for their use in furnishing their authorized intrastate telecommunications services to end usser customers. If a customer violates this regulation and has not placed an order for necessary services from the Company s Access Service Tariff or Catalog for immediate installation within 14 days of notice from the Company, the Company shall immediately disconnect such service purchased from this Tariff or the Exchange and Network Service Catalog. 5. The Company may refuse the installation of service that is not to be used within a reasonable period after installation. D. Restriction of Service Flat, measured and message rate services will not be furnished on the same premises except as follows: Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President In HO PUBLIC UTILITIES COMMISSIO~CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECONI PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 19 ' Title 61 - Local Exchange Services .(~~ SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING EST ABLISHING AND FURNISHING SERVICE (Cont 2.2.Application for Service (Cont D. Restriction of Service (Co nt' d) 1. Where the flat rate service is physically arranged so it cannot be used to supplement the measured or message rate service. 2. Where the flat, measured and message rate services have entirely different local service areas. E. Transfer of Service Between Customers An applicant may supersede the service of a customer where an arrangement acceptable to the Company is made by the customer and the applicant to pay all outstanding charges against the service. NONRECURRING CHARGE USOC AREA 1 AREA 2 Supersedure of Service N/ A $15.00 $15. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President IDAHO PUBLIC UTILITIES COMMISSIOfl CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOMf nPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF ~ ~R 1 8 '97 MAR 19 Title 61 - Local Exchange Services Section 2 Original SheetX ? .. 7"J J2 SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING EST ABLISHING AND FURNISHING SERVICE (Cont OBLIGATION TO FURNISH SERVICE 1. The Company s obligation to furnish service or to continue to furnish service is dependent on its ability to obtain, retain, and maintain suitable rights and facilities, without unreasonable expense, and to provide for the installation of those facilities required incident to the furnishing and maintenance of that service. 2. Such connections are also subject to the availability of required facilities. 3. When such connections are requested and facilities to provide the required connections at the CO normally designated to serve the premises are inadequate, facilities may be furnished from another CO to provide the requested interconnection. Under such circumstances additional monthly rates and installation charges will apply. 2.2.AUTOMATIC DIALING AND ANNOUNCEMENT DEVICE (ADAD) An AD AD dials telephone numbers it has been programmed to dial and plays a recorded message when a call is answered. AD ADs may be connected to the telephone network in accordance with the following provisions: Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President 10 HO PUBLIC UTILITIES COMMISSIOfl CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Title 61 - Local Exchange Services 18 'MAR 1 9 ' Section 2 Original Sheet J2 ~ ~~ SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING ESTABLISHING AND FURNISHING SERVICE (Cont' Issued: January 31, 1997 AUTOMATIC DIALING AND ANNOUNCEMENT DEVICE (ADAD) (Cont The AD AD must automatically disengage the called party's line when the called party hangs up its receiver except for use in security and alarm systems or other systems in which the called party has previously agreed to receive the AD ADs call and has consented to its line being engaged in this manner. ADADs are prohibited from making unsolicited calls before 9:00 a.m. or after 9:00 p.m., except in emergencies. AD ADs are prohibited from calling public safety numbers such as police, fire and emergency services. ADADs are prohibited from calling nonlisted, nonpublished or inward W A TS (800 or 888) numbers. ADADs are prohibited from calling more than one number held by a given called party. ADADs must be connected to an individual measured or message business rate access line unless the use of the ADAD comes exclusively within the exceptions in 1. above. Effective: Issued by: Wayne Lafferty Title: Assistant Vice President IDA 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO~ PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 ' Title 61 - Local Exchange Services .(~~ SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING EST ABLISHING AND FURNISHING SERVICE (Cont' AUTOMATIC DIALING AND ANNOUNCEMENT DEVICE (ADAD) (Cont' The Idaho Public Utilities Commission has established the specific terms and conditions for the connection of ADADs to the telephone network by Commission Order No. 19793. Compliance with these terms and conditions is the responsibility of the customer. A determination by the Idaho Public Utilities Commission that a customer is using or operating an ADAD in violation of these terms and conditions may result in termination of the customer s access line service. LIMITED COMMUNICATIONS The Company reserves the right to limit use of communication services when emergency conditions cause a shortage of facilities. 2.2.5 RESERVED FOR FUTURE USE 2.2.RESERVED FOR FUTURE USE ASSIGNING AND CHANGING OF TELEPHONE NUMBERS 1. The customer has no property right in the telephone number nor any right to continuance of service through any particular CO, and the Company may change the telephone number or CO designation of a customer whenever it considers it desirable in the conduct of its business. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECM 0 ~~~~C UTILITIES ~~~E ~~I ~~N COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PR MAR 1 9 ' Title 61 - Local Exchange Services .(~V4.SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING ESTABLISHING AND FURNISHING SERVICE (Cont' 2.2.ASSIGNING AND CHANGING OF TELEPHONE NUMBERS (Cont' 2. In any case where existing service is continued for a new customer, the telephone number may be retained by the new subscriber only if the former customer consents and properly notifies the Company. Also, arrangements acceptable to the Company are made to pay all outstanding charges against the service. 3. The following nonrecurring charge applies to change a telephone number of a CO line or trunk at the customer s request. No charge applies to change the telephone number due to annoyance calls, or Company initiated number changes. NONRECURRING CHARGE USOC AREA 1 AREA 2 Per Telephone Number Changed - Business N / A $15.$25.50 Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President Aloin PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELH~owrp OVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF f'..op~ SectiJMR 8 '97 MAR 1 9 ' Original Sheet 40 Y:l A n6t-l.&...~ SECRETARYTitle 61 - Local Exchange Services 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING ESTABLISHING AND FURNISHING SERVICE (Cont' 2.8 TELEPHONE DIRECTORIES, LISTINGS, AND NUMBERS A. Distribution of Directories The Company will distribute to its customers without charge such directory information as, in its opinion, is generally necessary for the efficient use of the service. other directories will be furnished at the discretion of the Company at a reasonable charge. B. Liability The Company s liability arising from errors in or omissions of directory listings shall be limited to and satisfied by a refund not exceeding the amount of the local service charges for the customer s service affected during the period covered by the directory in which the error or omission occurs. The Company, in accepting listings as prescribed by applicants or customers, will not assume responsibility for the result of the publication of such listings in its directories, nor will the Company be a party to controversies arising between customers or others as a result of such publication. C. Telephone Numbers The customer has no property right in the telephone number nor any right to continuance of service through any particular central office, and the Company may change the Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President In HO PUBLIC UTILITIES COMMISSIOr CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOm"' DPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 ' Title 61 - Local Exchange Services ~t."""'-SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING ESTABLISHING AND FURNISHING SERVICE (Cont' 2.2 2.2.TELEPHONE DIRECTORIES, LISTINGS, AND NUMBERS (Cont C. Telephone Numbers (Cont' telephone number or central office designation of a customer whenever it considers it desirable in the conduct of its business. D. Nonpublished Telephone Numbers A customer may request that the telephone number of his service not be published in the Company s directories. If the customer shall make such a request, the Company will take reasonable precautions not to publish the number in any of its publicly distributed directories and, except when required by law, not to disclose the number to any person other than representatives of law enforcement agencies, its own employees or representatives, or those of other telephone companies, or other telephone customers who are billed for calls placed from nonpublished numbers. The customer releases, indemnities and holds harmless the Company from any and all loss claims, demands, suits or other action or any liability whatsoever, whether suffered, made, instituted or asserted by the customer or by any other person, caused or claimed to have been caused directly or indirectly by the publication of such number or the disclosure or nondisclosure of said number to any persons. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOMH AHO PUBLIC UTILITIES COMMISSIO COMPETITNE EXCHANGE AND NETWORK SERVICES TARIFF APPROVED EFFECTIVE Section 2 MAR 1 8 '97 MAR 1 9 ' Original Sheet 42\ "'2. A. 12 ~ ~~ SECRET AR'Title 61 - Local Exchange Services 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING EST ABLISHING AND FURNISHING SERVICE (Cont'2.2 TERMINATION OF SERVICE - COMPANY INITIATED A. Reasons for Termination The Company may terminate service to a customer without hisfher permission, but only after adequate notice has been given in accordance with these rules, due to: 1. Non payment of a delinquent account. 2. Failure to make a security deposit or obtain a guarantee when one is required. 3. Use of foul or profane language over the lines of the Company. 4. Abuse of Service a. Use of service that interferes with another customer s service or that is used for any purpose other than communication. b. Directory Assistance to obtain a subscriber s listed name, address or telephone number for any purpose other than to facilitate the making of a telephone call shall constitute abuse of the service. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECONi PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PROVED EFFECTIVE MAR 1 9 .(&...4--SECRETARYTitle 61 - Local Exchange Services 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING 2.2 EST ABLISHING AND FURNISHING SERVICE (Co nt' d) TERMINATION OF SERVICE - COMPANY INITIATED (Cont A. Reasons for Termination (Cont' 5. The impersonation of another with fraudulent intent. Abuse or fraudulent use of service includes the use of service or facilities of the Company to transmit a message or to locate a person otherwise to give or obtain information, without payment of a message toll charge. 6. The service is furnished subject to the condition that it will not be used for an unlawful purpose. Service will not be furnished if any law enforcement agency, acting within its jurisdiction, advises that such service is being used or will be used in violation of law, or if the Company receives other evidence that such service is being or will be so used. 7. Any other violation of the regulations of the Company, the Company may, without notice, either suspend service or terminate the service without suspension. 8. Service will be denied and/ or disconnected when it reasonably appears to the Company that a customer has employed subterfuge to obtain service. Subterfuge shall include, but shall not be limited to, the establishment of service by an applicant or a responsible party, who is acting alone or with others, to establish telephone service which materially benefits a person or entity who has Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECcJ6)J\ 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PROVED EFFECTIVE MAR 1 9 ' Title 61 - Local Exchange Services ECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING EST ABLISHING AND FURNISHING SERVICE (Cont' TERMIN A TION OF SERVICE - COMPANY INITIATED (Cont' d) A. Reasons for Termination (Cont' 8. (Co nt' d) previously failed to pay an amount due for similar utility service. Service disconnected as a direct result of subterfuge will be reinstated only upon payment of sums due to the Company, in addition to all charges applicable for obtaining new service. B. Notice Necessary Prior to Termination When any of the above conditions exist, the Company may discontinue the customer s service (either temporary denial or complete disconnection). The following steps should be taken prior to termination: 1. Mail a written notice to the customer at least seven days before termination. If service is not terminated within five working days of the proposed termination date, and the matter is not involved in a pending Commission complaint, or other arrangements have not been agreed upon, then the Company will again make a diligent attempt to contact the customer concerning the proposed termination of servIce. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President I AHO PUBLIC UTILITIES COMMISSIC CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM APPROVEO EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 2 Original Sheet 4 MAR 1 9 ' Title 61 - Local Exchange Services n~ J2 Jk.~~""""""SECRETAR' 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING EST ABLISHING AND FURNISHING SERVICE (Cont' TERMINATION OF SERVICE - COMPANY INITIATED (Cont' d) B. Notice Necessary Prior to Termination (Cont' 2.2. 1. (Cont' The attempt may be in person or by telephone. Service will not be terminated for (at least) twenty-four hours after giving this notice or making a sincere effort to give notice. 2. The seven-day written notice shall not apply if: a. The customer pays with an insufficient funds check. b. Fails to comply with payment arrangements described in 2.7 In these cases, the Company shall make diligent attempt to contact the customer, either in person or by telephone, to tell of the proposed action and service will not be terminated until at least twenty-four hours after giving this notice or after making a diligent attempt to give notice. c. The customer has unexplained, excessive increases in the amounts of the bill due and the risk of loss is evident. The Company will not make this determination without first contacting the customer to seek and explanation concerning the bill and the customer s ability to pay for that bill unless: Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President 10 HO PUBLIC UTILITIES COMMISSIO" CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 2 Original Sheet 6 18 'MAR 1 9 ' Title 61 - Local Exchange Services .r.. J2. SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING EST ABLISHING AND FURNISHING SERVICE (Cont' 2.2.TERMINATION OF SERVICE - COMPANY INITIATED (Cont' B. Notice Necessary Prior to Termination (Cont' 2. c. (Cont' d) - It makes a good faith attempt to contact the customer, but is unable to do so, and - The amount of security held, the customer s past ability to pay, past payment history, and length of service, and the amount accrued all indicate that it is unlikely that the Company will be able to recover the amounts of past and expected bills for the coming seven-day period. In such cases the Company may terminate service not less than three days (excluding days on which there is no mail delivery) after mailing the notice unless the customer has been contacted by telephone or in person, in which case, the Company may terminate service not less than one day after the day of contact if neither suitable explanation nor suitable assurances of payment can be given. All notices of proposed termination will state: Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY db CITIZENS TELE)O&tJ! PUBLIC UTILITIES COMMISSIONa '-'-'l~1 ROVED EFFECTIVECOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF ' . , MAR 1 9 ' Title 61 - Local Exchange Services ...Jk .(4~CRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING 2.2 ESTABLISHING AND FURNISHING SERVICE (Co nt' d) TERMINATION OF SERVICE - COMPANY INITIATED (Cont' B. Notice Necessary Prior to Termination (Cont 2. c. (Co nt' d) - The reason(s) for termination, citing these rules, and date for termination. - Actions which the customer may take to avoid termination. - That a physician s certificate (or other notice as stated in D. following) to the existence of a medical emergency may delay termination. - That an informal or formal complaint concerning the termination may be filed with Idaho Public Utilities Commission. - That service will not be terminated prior to the resolution of the filed complaint (if the Commission shall set the date of termination). On the business day prior to actual termination, a representative of the Company shall diligently attempt to contact the customer affected, either in person or by telephone, to apprise himfher of the proposed action and steps to take to avoid or delay termination. This oral notice will contain the same information required for written notice. The Company shall maintain clear written records of the oral notices, showing dates and Company employees giving the notices. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECdDA 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF !!'~OVED EFFECTIVE Title 61- Local Exchange Services MAR 1 9 ' ECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING EST ABLISHING AND FURNISHING SERVICE (Cont' 2.2.TERMINATION OF SERVICE - COMPANY INITIATED (Cont' C. Grounds for Termination of Service - Without Prior Notice The Company may also terminate service without notice as specified in B.2 only: If a condition immediately dangerous or hazardous to life, physical safety, or property exists; Upon order by any court, the Commission, or any other duly authorized public authority; or If service was obtained fraudulently or without the authorization of the Company. The Company may terminate service if it has tried diligently to meet notice requirements of these rules, but has been unsuccessful in its attempts to contact the customer affected. D. Medical Emergency/Medical Facilities 1. The Company will postpone termination of service to a residential customer for thirty days from the date of a certificate by a licensed physician or public health official with medical training which states: That termination of service will aggravate an existing medical emergency for the customer; Member of his/her family; or Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELEC~ ~:~BLlC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF /J., .01ED EFFECTIVE MAR 1 9 ' Title 61 - Local Exchange Services SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING ESTABLISHING AND FURNISHING SERVICE (Cont' 2.2.TERMINATION OF SERVICE - COMPANY INITIATED (Cont' D. Medical Emergency/Medical Facilities (Cont' 1. (Cont' d) Another permanent resident on the premises where service is rendered. This postponement may be limited to a single thirty-day period. This notice or certificate of medical emergency must be in writing and show clearly the name of the person whose illness would be aggravated by termination, the nature of the medical emergency, and the name, title, and signature of the person giving notice of or certifying the medical emergency. 2. Where service is provided to a medical care facility, including a hospital, medical clinic with resident patients or nursing home, notice of pending termination shall be provided to the Commission as well as to the customer. Upon request from the Commission or its Staff, a delay in termination of no less than five business days from the date of notice shall be allowed so that the Commission may take whatever steps are necessary to protect the interests of resident patients. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President IDAH PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO~~OVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 ' Title 61 - Local Exchange Services n6.. J2.. SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING 2.2 ESTABLISHING AND FURNISHING SERVICE (Cont' TERMINATION OF SERVICE - COMPANY INITIATED (Cont E. Insufficient Grounds for Termination No customer will be given notice of termination nor will service be terminated if: - The customer s unpaid bill cited as grounds for termination is less that $25.00 or two months charge for service, whichever is less; - The unpaid bill cited as grounds for termination is for telephone service for any other class of service; or - An unpaid bill results from the purchase of services of telephone directory advertising or of merchandise not essential to the provision of telephone service. F. Other Restrictions on Termination 1. Unless the customer affected has given consent, in writing, service will not be terminated in any of the following circumstances: - Any Friday, after twelve noon. - On any Saturday or Sunday. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President 10 HO PUBLIC UTILITIES COMMISSIO~ CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 ' Title 61 - Local Exchange Services ndL J2 ~SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING EST ABLISHING AND FURNISHING SERVICE (Cont' 2.2.TERMIN A TION OF SERVICE - COMPANY INITIATED (Cont' d) F. ,Other Restrictions on Termination (Cont' 1. (Cont - On any legal holiday that is recognized by the State of Idaho or, after twelve-noon on any day before the legal holiday. - At any time when the Company s business office is not open for business. 2. Services may be terminated only between the hours of 8:00 A.M. and 4:00 P. 3. At the business office, Company personnel will have the authority to reconnect service if: - Conditions used as grounds for termination are corrected; and - Any re-connection charges as specified by the Company s tariffs are paid. 4. If service is provided to a residence, and the account is in the name of one who does not reside there, the Company, prior to termination, will give the person(s) receiving service-notice, a reasonable opportunity to negotiate directly with the Company and to purchase service in their own name. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President 10 HO PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPPOVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 2 Original Sheet 2 MAR 1 9 ' Title 61 - Local Exchange Services ru;;.. J2 ~SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING 2.2 EST ABLISHING AND FURNISHING SERVICE (Cont 2.2.TERMINATION OF SERVICE - COMPANY INITIATED (Cont F. Other Restrictions on Termination (Cont'd) 5. No termination may be made while a complaint filed in relation to 2.2.15.B is pending before the Idaho Public Utilities Commission. G. Exemptions If hardships result from the application of any of these rules, or if unusual difficulty is involved in immediately complying with any of these rules, application may be made to the Idaho Public Utilities Commission for permanent or temporary exemption from its provision. The application shall be supported by full and complete jurisdiction for exemption. H. Notices 1. To the Customer or Applicant Any notice the Company may give to an applicant or a customer may be given to the customer or authorized representative orally or by written notice. This may be delivered at the customer s address, as noted on Company records, or properly deposited in any United States Post Office, in the territory serviced by the Company, with postage prepaid. If mailed, the notice must be addressed Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOlP HO PUBLIC UTILITIES COMMIssror COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PPROVED EFFECTIVE MAR I 9 ' Title 61 - Local Exchange Services SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING to the customer at the address specified in the customer s application for service, or at any other address given by the customer to the Company. EST ABLISHING AND FURNISHING SERVICE (Cont TERMINATION OF SERVICE - COMPANY INITIATED (Cont H. Notices 2. To the Company Any notice from any customer to the Company may be given orally by the customer or authorized representative at the Company s local Business Office where service is rendered to the customer, or written notice properly addressed and mailed to the Company. 1. Toll Denial When a customer fails to pay undisputed outstanding charges billed by the Company for MTS calls, including MTS provided by the Company and interexchange carriers (e.g. , 1 +, 0-, 10XXX), all MTS service may be denied (Full Toll Denial), where Company facilities are capable of providing Full Toll Denial. J. Nonrecurring Charge for Restoral of Service 1. A surcharge will be made and collected by the Company prior to the restoral of service where service has been temporarily discontinued for any of the following reasons: Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECdQA 0 PUBLIC UTI LITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PROVED EFFECTIVE Section Original Sheet 54 MAR 1 9 ' Title 61 - Local Exchange Services SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING ESTABLISHING AND FURNISHING SERVICE (Cont' TERMINATION OF SERVICE - COMPANY INITIATED (Cont' J. Nonrecurring Charge for Restoral of Service (Cont 1. (Cont'd) - To protect the Company against fraud. - For failure of the customer to comply with the Company s Rules and Regulations after service has been established. - For any other reason for which the customer is responsible, except a change in class, type, or grade of service, or location of facilities. When a service has been permanently disconnected the service charge does not apply. Business Residence USOC N/A N/A NONRECURRING CHARGE AREA 1 AREA 2 $52.00 $10. 20.00 10. Each line restored 2. Where Full Toll Denial (see 2.9.1) has been applied to a customer s account, and the customer s main line service remains connected, MTS will be reestablished only upon the payment of all outstanding MTS charges. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President 10 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOMA PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 Title 61 - Local Exchange Services r7~ J2 ~.i' ~v SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING EST ABLISHING AND FURNISHING SERVICE (Cont' 2.2.10 TEMPORARY SUSPENSION OF SERVICE - CUSTOMER INITIATED A. Suspension of Service 1. Charges noted below apply to exchange service and facilities. 2. The charge applies only to establish the temporary suspension, not to discontinue it. 3. The full month rate for Exchange Service will apply during the period this service is subscribed to. 4. The following charge applies to establish temporary suspension of incoming calls and/ or temporary referral of calls. Each exchange access line Business Residence USOC N/A N/A NONRECURRING CHARGE AREAl AREA $51.00 $25. 40.00 25. 11 SPECIAL SERVICES A. RESERVED FOR FUTURE USE Issued: January 31,1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President IQl\r PUBLIC UTILITIES COMMISSIONCITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO~ ROVED EFFECTIVECOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 Title 61 - Local Exchange Services ~~~.- SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING EST ABLISHING AND FURNISHING SERVICE (Cont' 11 SPECIAL SERVICES (Cont B. Marinas A Marina operator will be required to provide cable supporting structures that meet standards determined by the Company for facilities on new docks or any additional cable reinforcement to protect the company s equipment and employees. C. Special Promotions From time to time, the Company may offer services at a reduced rate, free of charge or offer other incentives, including gift certificates and coupons for promotional market research or rate experimentation purposes. These offerings may be limited to certain dates, times and locations. Such offerings will not be less than one day nor more than 12 months. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President AHO PUBLIC UTILITIES COMMISSICCITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM ~r"~~OVED EFFECTIVECOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 2 MAR 1 8 ' Original Sheet 57 MAR 19 ' Title 61 - Local Exchange Services .(~~- SECRETAR' 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING EST ABLISHING AND FURNISHING SERVICE (Cont' 2.2.11 SPECIAL SERVICES (Cont' d) D. General Where equipment, facilities, or service arrangements are requested which are not provided for in the Company s applicable Tariffs, montWy rates and one-time charges such as installation, nonrecurring and construction charges will apply on case by case basis. 12 TERMINATION OF SERVICE - CUSTOMER INITIATED Charges for Termination Minimum charges for business service applies when the entire service is discontinued within one calendar month of the service establishment date. The minimum charge will consist of the montWy business rate. A. Termination Liability jWaiver Policy Services provided via service agreements may be subject to the Termination Liability jWaiver Policy. This policy applies only to services that specifically reference this Termination Liability jWaiver Policy in their respective section of this Tariff. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President I( AHO PUBLIC UTILITIES COMMISSld CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM f.~-:\PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Title 61 - Local Exchange Services Section 2 Original Sheet 58, (J 1../ ../ I~"'A. )C.. ...J"~ SECRETAR' MAR 1 8 'MAR 1 9 ' 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING EST ABLISHING AND FURNISHING SERVICE (Cont' 2.2.12 TERMIN A TION OF SERVICE - CUSTOMER INITIATED (Cont' d) Charges for Termination (Cont A. Termination Liability jWaiver Policy (Cont' d) 1. Definitions Minimum Billing Level When services are provided under a service agreement, a Minimum Billing Level will be established for use in calculating discontinuance charges. The minimum Billing Level is 100% percent of the total montWy rates for the service provided under the customer s service agreement, unless otherwise specified. Minimum Service Period When services are provided under a service agreement, a Minimum Service Period may be established. This would be the period of time that the 100% factor of the Termination Liability Charge would apply. 2. Complete Disconnect If the customer chooses to completely discontinue service, at any time during the term of the agreement, a termination charge will apply, unless the customer Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President ID HO PUBLIC UTILITIES COMMISSIOt CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM poROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 2 Original Sheet 9 MAR 1 9 ' Title 61- Local Exchange Services n;A.. J2 ~ (~ SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING EST ABLISHING AND FURNISHING SERVICE (Cont 12 TERMINATION OF SERVICE - CUSTOMER INITIATED (Cont' Charges for Termination (Cont 2. Complete Disconnect (Cont satisfies the conditions specified in the Waiver Policy. The termination charge is 100% of the Minimum Service Period, if applicable, and 15% of the Minimum Billing Level for the remaining term of the agreement. For example, if the customer discontinues service after 17 months of a 3-year (36 month) agreement, the termination charge will be the Minimum Billing Level for the service multiplied by 15% of the Minimum Billing Level multiplied by 19 months. 3. Partial Disconnect If the customer discontinues a portion of their service, and that causes the customer s montWy billing level to fall below the Minimum Billing Level of the agreement, a termination charge will apply to the portion of the service agreement that is below the Minimum Billing Level. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President 10 ~HO PUBLIC UTILITIES COMMISSIO CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM . '~("~':?OVEO EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF AR 1 8 'MAR 1 9 ' Title 61 - Local Exchange Services Section 2 Original Sheet 6'Q.. '7 (J 7, ~""oIL ,;t:.. '/,l!..v-SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING EST ABLISHING AND FURNISHING SERVICE (Cont' d) 12 TERMINATION OF SERVICE - CUSTOMER INITIATED (Cont' Charges for Termination (Cont' 4. Waiver Policy A termination charge will be waived when the customer discontinues their contracted service(s), provided all of the following conditions are met: - The customer signs a new service agreement for any other Company provided service(s); - Both the existing and the new services are provided solely by the Company; - The order to discontinue the existing service(s) and the order to establish the new service(s) are received by the Company at the same time; - The new service(s) installation must be completed within thirty calendar days of the disconnection of the old service(s), unless the installation delay is caused by the Company; - The total value of the new service agreement(s), excluding any special construction charges and any other nonrecurring charges, is equal to or greater than 115% of the remaining value of the existing agreement(s); - A new minimum service period goes into effect when the new service agreement term begins; Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOIflP: ~ PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF 'A . ROVED EFFECTIVE MAR 1 9 ' Title 61- Local Exchange Services . ~SEcRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING 2.2 ESTABLISHING AND FURNISHING SERVICE (Cont' 12 TERMINATION OF SERVICE - CUSTOMER INITIATED (Cont' d) Charges for Termination (Cont 4. Waiver Policy (Cont'd) - The customer agrees to pay any previously billed, but unpaid recurring, and any outstanding nonrecurring charges. The charges cannot be included as part of the new service agreement; - All applicable nonrecurring charges will be assessed for the new contracted service(s). 2.2.13 COMPLAINTS A. Complaint Procedure for Service Deposit and Termination Practices A customer may complain within one year to the Company about any deposit or guarantee required as a condition of service or about any termination notice and may request a conference. These complaints may be made in person or in writing. In making a complaint or request for conference, the customer shall state hisjher name, service address, telephone number and the general nature of the complaint. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECdB 0 PUBLIC UTILITIES COMM~ION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PROVED EFFEC liVE MAR 1 9 ' Title 61 - Local Exchange Services SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING EST ABLISHING AND FURNISHING SERVICE (Cont' 2.2.13 COMPLAINTS (Cont A. Complaint Procedure for Service Deposit and Termination Practices (Cont' Upon receiving a complaint or a request for conference, the Company shall promptly, thorougWy and completely investigate the complaint, confer with the customer when requested, and notify the customer in writing, if requested, of the results of its proposed disposition of the complaint after having made a good faith attempt to resolve the complaint. The written notification shall advise the customer that hej she may request a review by the Idaho Public Utilities Commission of the proposed disposition and that a copy of a request for review must also be sent to the Company. B. Review If a customer is dissatisfied with the Company s proposed disposition of the complaint, hej she may request the Idaho Public Utilities Commission in to review informally the disputed issue and the Company s proposed disposition of it. These requests shall certify that the customer has also sent a copy of the request for review to the Company. The Idaho Public Utilities Commission will process these requests as informal complaints pursuant to their Rules of Practice and Procedure. Telephone service shall not be terminated in connection with the subject matter of the Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President to 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOMA PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 2 Original Shee MAR 1 9 ' Title 61 - Local Exchange Services /7$.. J2. ~--.(J!,SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING 2.2 ESTABLISHING AND FURNISHING SERVICE (Cont' 2.2.13 COMPLAINTS (Cont B. Review (Cont'd) complaint while the complaint is pending before the Commission so long as the customer pays all undisputed bills including current telephone bills. Upon request by the Commission, the parties and a representative of the Commission will be required to meet and confer at the place designated by the Commission. C. Record of Complaints Each Company will keep a record of written complaints and requests for conferences pursuant to the Regulations above. These records shall be retained for a minimum period of one year at the office of the Company where the complaint was received or a conference was held. These written records are to be readily available upon request by the complaining customer, agent possessing written authorization, or the Commission. The Company will, at the Commission s request, submit a report to the Commission which will state and classify the number of complaints made to the Company pursuant to the Regulation above, the general subject matter of the complaints, how they were received, how the customers were notified, and whether a Commission review was conducted. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO HO PUBLIC UTILITIES COMMISSIO COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF . ~"r::)OVED EFFECTIVE MAR 1 9 ' Title 61- Local Exchange Services SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING PAYMENT FOR SERVICE Customer Responsibility The customer is responsible for payment of all charges for facilities and service furnished the customer, including charges for services originated, or charges accepted, as such facilities. Payment of Bills Customer bills for telephone service are due when they are rendered. A customer is in default unless payment is made on or before the due date specified on the bill. All delinquent bills for which payment has not been received within five (5) days shall be subject to the provisions of the Company s termination procedures. 1. All payments shall be made at or mailed to the office of the Company or to the Company s duly authorized representative. 2. Failure to receive bills or notices which have been properly placed in the United States mail shall not prevent such bills from becoming delinquent nor relieve the customer of his obligations therein. 3. Unless otherwise specified in this tariff, all charges for exchange service, equipment and facilities, exclusive of charge for local messages in excess of the montWy allowance and toll messages, are payable montWy in advance. Charges Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President 10 HO PUBLIC UTILITIES COMMISSIOI CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM ~:";:'O()VED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 ' Title 61 - Local Exchange Services na.. fl SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING PAYMENT FOR SERVICE (Cont' 3.2 Payment of Bills (Cont' 3. (Cont' for local messages in excess of the montWy allowance and toll messages are payable montWy except that the utility reserves the right to require payment of such charges at more frequent intervals. 4. In the event that payment from a customer is less than the total amount of all charges owing to the utility and the customer does not specifically designate the manner in which he wishes to apply said payment, then the utility may apply all or any part of the payments received to such accounts or indebtedness in any manner that the utility desires. Advance Payments and Deposits A. Advance Payments 1. An applicant for telephone service may be required to pay in advance at the time application for service is made, the service connection charges applicable, together with at least one month's charges for the services, equipment, and facilities applied for, and where necessary, in the opinion of the Company, the estimated amount of construction and installation charges. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President !.Q~H PUBLIC UTILITIES COMMISSIONCITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECu~. paVED EFFECTIVECOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 ' Title 61 - Local Exchange Services ~ ..(~ SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING PAYMENT FOR SERVICE (Cont' Advance Payments and Deposits (Co nt' d) B. Deposits (Co nt' d) The Company adopts by reference The Telephone Customer Relations Rules, codified at IDAPA 31.41.01000 et seq, by the Idaho Public Utilities Commission and all amendments to those rules which may be hereafter adopted by the Idaho Public Utilities Commission. 2. When the Company deems it necessary, in protecting its earned revenues, an applicant for service or a present customer may be required to make and keep intact a deposit in such amount as may be required from time to time by the Company as a guarantee of the payment charges for services. The fact that a deposit has been made shall in no way relieve the applicant of customer from complying with the regulations of the Company as to advance payments and the prompt payment of bills on presentation, nor constitute a waiver or modification of the regular practices of the Company providing for the discontinuance of service for nonpayment of any sums due the Company for services rendered. 3. Copies of these Rules and Regulations are on file in every business office and are available for public inspection. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELEC~.A '?p PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF ,." eYED EFFECTIVE MAR 1 9 ' Title 61 - Local Exchange Services ECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING PAYMENT FOR SERVICE (Cont' Advance Payments and Deposits (Cont' d) B. Deposits (Cont' 4. Residential Service a. The deposit will be returned to the customer in 12 months or less if the account of the customer has not been subject to temporary denial of service for nonpayment. b. The deposit may be monitored for as long as the deposit is required and may be increased when toll usage in a one-month period exceeds by $50.00 or more the portion of the customer s deposit covering one month s toll usage. This portion equals one-half the deposit less the customer s non-toll montWy obligations. The Company may discontinue or refuse service to a customer for failure or refusal to pay an additional deposit which may be required. 5. Non-Residential Service a. The deposit will be returned to the customer within 18 months after the customer has established good credit. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELEC,"" 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PROVED EFFECTIVE MAR 1 9 ' Title 61 - Local Exchange Services ECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING PAYMENT FOR SERVICE (Cont' d) Advance Payments and Deposits (Cont' d) B. Deposits (Cont 5. Non-Residential Service (Cont b. If, however, the average charges for basic exchange and toll service exceed $100 per month, the Company may retain the deposit longer than 18 months. 6. Interest will be payable on all deposits at the rate determined by the IPUC pursuant to Commission rule IDAP A 31.41.01106. Interest will accrue from the date of the deposit until the date of refund or application to the customer s telephone bill. Late Payment Charge 1. A Late Payment Charge of 1.5 percent applies to each customer s bill when the previous month's bill has not been paid in full, leaving an unpaid balance carried forward. The 5 percent charge is applied to the total unpaid amount carried forward. The Late Payment Charge is included 2. Minimum Charge The Late Payment Charge will not apply if it is less than 50 cents. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President 10 HO PUBLIC UTILITIES COMMISSIOf'l CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOMA '!JROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF 18 'MAR 1 9 ' Title 61 - Local Exchange Services ~"(-Cc.~SEcRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING PAYMENT FOR SERVICE (Cont' 3.5 Insufficient Fund (NSF) Check Service Charge 1. If a check for payment of a purchase or a bill for telephone service is returned to the utility by the bank, for any reason, the check charge (per check), will be added to the amount due. 2. If telephone service is disconnected for nonpayment as a result of a returned check, in addition to the amount of the check the reconnection charge and the check charge, as shown in the applicable schedule, will apply. A deposit may also be required. All charges must be paid before service will be reconnected. 3. If a check received as a deposit or advance payment to establish service is returned, establishment of service will be denied until the amount of the returned check and the check charge is paid, or, if already connected, will be discontinued until the charges and amounts are paid. 4. Should a check for payment of a discontinued account be returned, the amount of the check and the check charge must be paid. No new service will be established until the amount and charge is paid. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President IDAHO PUBLIC UTILITIES COMMISSIOI\ CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PO~()VED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 ' Section 2 Original Sheet j2. ~.( ~~ SECRETARYTitle 61- Local Exchange Services 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING PAYMENT FOR SERVICE (Cont Adjustment Of Charges A. Interruptions 1. For the purpose of applying this provision, the word interruption shall mean the inability to complete calls either incoming or outgoing or both. Interruption does not include and no credit allowance shall be given for service difficulties such as slow dial tone, busy circuits or other network andj or switching capacity shortages. 2. The credit allowance will not apply where service is interrupted by the negligence or willful act of the customer or the failure of facilities provided by the customer, or where the Company, pursuant to the terms of the Tariff, suspends or terminates services because of unlawful or improper use of the facilities or service or any other reason covered by the tariff. 3. No credit allowance shall be made for interruptions due to electric power failure where, by the provision of this Tariff, the customer is responsible for providing electric power. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President 10 HO PUBLIC UTILITIES COMMISSIO~ CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM poPOVEO EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 2 Original Sheet MAR 1 9 ' Title 61- Local Exchange Services n;A.. ~~~ SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING PAYMENT FOR SERVICE (Cont' Adjustment Of Charges (Cont' A. Interruptions (Cont' 4. When service is interrupted for a period of at least 24 hours after notice by the customer to the Company, a credit allowance equal to 1/30 of the Tariff montWy rate for all services and facilities furnished by the Company rendered useless shall apply for each 24 hours, or major fraction thereof, during which the interruption continues after notice to the Company. Credit allowances in any billing period shall not exceed the total charges for that period for the services and facilities which were rendered useless. 5. Credit allowance for interruptions of message rate service will not affect the number of local messages or message units to which the customer is entitled during a given billing period. Payment Plans Rates for service and facilities continue montWy and are payable as specified in this Tariff except as modified by the following: Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President AHO PUBLIC UTILITIES COMMISSI(CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM APPROVED EFFECTIVECOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 2 MAR 1 8 '97 MAR 1 9 Original Sheet 72 ~ O~L"""'SECRETARTitle 61 - Local Exchange Services 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING PAYMENT FOR SERVICE (Cont Payment Plans (Cont' A. Installment Billing 1. Installment billing except as otherwise provided in this document is provided, at no extra charge, to assist our customers in obtaining adequate and up-to-date telephone service. 2. Installment billing provides for billing one time charges in montWy installments where a need for it is indicated. The montWy installments normally begin with the first bill rendered after completion of the arrangements between the Company and the customer. Issued: January 31,1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President JQ~ 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECvl ROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 ' Title 61 - Local Exchange Services SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING 2.4 LIABILITY OF COMPANY Limitation of Liability A. Except in case of actionable negligence, the liability of the utility for damages arising out of mistakes, omissions, interruptions, delays, errors, or defects in any of the services or facilities furnished by the utility (including exchange, toll private line, supplemental equipment, directory and all other service) shall in no event exceed an amount equal to the pro rata charges to the customer for the period during which the services or facilities are affected by the mistake omission, interruption, delay, error, or defect provided; however, that where any mistake, omission, interruption, delay, error, or defect in anyone service or facility affects or diminishes the value of any other service, said liability shall include such diminution, but in no event shall the liability exceed the total amount of charges to the customer for all services or facilities for the period affected by the mistake, omission, interruption, delay, error, or defect. The utility shall not be liable for errors in transmitting, receiving or delivering oral messages by telephone over the lines of the utility and connecting telephone utilities. 2.4.2 Hazardous or Inaccessible Locations In areas the Company considers hazardous or inaccessible to its employees, the customer may be required to furnish, install, and maintain the facilities or equipment. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELEC~ 0 PUB EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES T ARIFF ~. . "ROV Section Original Sheet 74 MAR 1 9 ' Title 61 - Local Exchange Services SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING LIABILITY OF COMPANY (Cont' 2.4.Connecting Facilities When suitable arrangements can be made, outside plant facilities of other utilities may be used in establishing connections to points not reached by this Company s outside plant facilities. In establishing connections with the facilities of other Companies, this Company is not responsible or liable for any action of the connecting Company. Defacement of Premises The Company shall exercise due care in connection with all work done on customer s premises. No liability shall attach to the Company by reason of any defacement or damage to the customer s premises resulting from the existence of the Company s facilities on such premises or by the installation or removal thereof, unless such defacement or damage is the result of the negligence of the Company. 2.4.5 Maintenance and Repair All ordinary expense of maintenance and repair in connection with facilities and services provided by the Company is borne by the Company unless otherwise specified in this tariff. In case of damage to or destruction of any of the Company s facilities or accessories due to the negligence or willful act of the customer and not due to ordinary wear and tear, the customer will be held responsible for the cost of restoring the facility to its original condition, or of replacing the facility destroyed. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President ~I;t PUBLIC UTILITIES COMMISSIONCITIZENS TELECOMMUNICA nONS COMPANY dba CITIZENS TELEL~~I aVED EFFECTIVECOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 RETARV Title 61 - Local Exchange Services 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING 2.4 LIABILITY OF COMPANY (Cont 2.4.Temporary Suspension for Repairs The Company shall have the right to make necessary repairs or changes in its facilities at any time and will have the right to suspend or interrupt service temporarily for the purpose of making necessary repairs or changes in its system. When such suspension or interruption of service for an appreciable period is necessary, the Company will give the customers who may be affected reasonable notice thereof as circumstances will permit, and will prosecute the work with reasonable diligence, and, if practicable, at such times as will cause the least inconvenience to the customers. When the Company is repairing or changing its facilities, it shall take appropriate precautions to avoid unnecessary interruptions of conversations on customer service. 2.4.Force Majeure The Company shall not be liable for any failure of performance due to causes beyond its control, including, without limitation to, acts of God, fires, floods, or other catastrophes, national emergencies, insurrections, riots or wars, strikes, lockouts, work stoppages or other labor difficulties, and any order, regulation or other action of any governing authority or agency thereof. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF HO PUBLIC UTILITIES COMMISSIOPPROVED EFFECTIVE MAR 1 9 ' Title 61 - Local Exchange Services 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING SECRETARY 2.5 RESPONSIBILITIES OF THE CUSTOMER 2.5.Building Space and Electric Power Supply When Company equipment installed on the customer s premises requires power for its operation, the customer is required to provide such power. 2.5.Installation and Maintenance Installation and maintenance beyond the Company s protected network facilities will be the responsibility of the customer and others requesting such work. 2.5.Lost or Damaged Equipment 1. In case of damage to, or destruction of any of the Company s instruments or accessories due to the negligence or willful act of the customer and not due to ordinary wear and tear the customer will be held responsible for the cost of restoring the equipment to its original condition, or of replacing the equipment destroyed. 2. The customer is required to reimburse the Company for loss through theft, of equipment or apparatus furnished to him. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECIDA PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF f.J='. ROVED EFFECTIVE MAR 1 9 ' Title 61- Local Exchange Services EcRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING SPECIAL TAXES, FEES, CHARGES Insofar as practicable, any sales, use, privilege, excise, franchise or occupation tax, costs or furnishing service without charge or similar taxes or impositions now or hereafter levied by the Federal State, or Local government or any political subdivision or taxing authority thereof may be billed by the Company to its exchange customers on a pro rata basis in the areas wherein such taxes impositions or other charges shall be levied against the Company. A. Universal Service Fund Surcharge 1. Description Universal Service Fund is established to maintain the universal availability of local exchange service at reasonable rates and to promote the availability of long distance services at reasonably comparable rates throughout the state. Universal Service Fund surcharges are assessed on all local exchange access lines and long distance services. In compliance with IPUC No. 26148, a montWy surcharge rate is assessed on each residence and business exchange access line and to all MTS calls. The surcharge contributions towards funding for the Idaho Universal Service Fund. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President IDAHO PUBLIC UTILITIES COMMISSIONCITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELEC~ OVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 ' Title 61 - Local Exchange Services dL J2 SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING SPECIAL TAXES, FEES, CHARGES (Cont A. Universal Service Fund Surcharge (Cont' 2. Charge (Cont' d) The surcharge rate remains effective until otherwise modified, changed, or canceled by the IPUc. Per exchange access line - Business - Residence(l) Message Telecommunications Service MontWy Surcharge Rate Current $0. $0. (2) (1) Excludes Idaho Telephone Assistance Program (2) MTS Rates include the Universal Service Fund Surcharge Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECdQA ~DPUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF '" , ,. DVED EFFECTIVE MAR 1 9 ' Title 61 - Local Exchange Services ..JIr...(.&- SECRETARY 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING EMERGENCY MEASURES IN CASE OF DISASTER In the event of a disaster caused by enemy attack, by riot, insurrection, or other civil disaster, by fire, flood, storm, earthquake or other natural causes, the Company shall take emergency measures with its service as shall be ordered or directed by the Idaho Public Utilities Commission. In the absence of an order or direction by the Commission, the Company may take whatever emergency measures as it may within its discretion deem necessary in the public interest for the preservation of the service and maintenance of service to all essential users. In the event that emergency measures are initiated by the Company in the absence of an order or direction by the Commission, the Company shall, wherever practicable, notify the Commission in advance of the action which it proposes to take. Any action thus proposed by the Company shall be subject to review by the Commission. Should conditions make advance notification impracticable, the Company shall notify the Commission of the emergency action which it has taken as soon as possible thereafter. As restoration becomes possible of any service which has been discontinued pursuant to any of the emergency measures taken under this regulation, the priority of such restoration shall be determined by the Company as it may, within its discretion, deem necessary in the public interest or as ordered or directed by the Idaho Public Utilities Commission. All services furnished by the Company except those covered by the rules for Telecommunications Service Priority (TSP) will be subject to this regulation and the Company shall in no event be liable for any damage resulting from measures taken under this regulation except in the case of willful misconduct. Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOtJP HO PUBLIC UTILITIES COMMISSIOI COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PPROVED EFFECTIVE Section 3 Original Sheet 80 Title 61 - Local Exchange Services 3. SERVICE CHARGES T ABLE OF CONTENTS PARAGRAPH PARAGRAPHNUMBER TITLE SERVICE CHARGES GENERAL SERVICE OFFERINGS Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President PAGE NUMBER Continued Effective: MAR 1 9 ' SECRETARY CITIZENS TELECOMMUNI ONS COMPANY dba CITIZENS TELEC!Q~"'PUBLIC UTILITIES COMMISSION)\lP ROVED EFFECTIVECOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 3 Original Sheet 81 MAR 1 9 ' Title 61- Local Exchange Services .(~v~SECRETARY 3. SERVICE CHARGES SERVICE CHARGES A charge based on estimated cost applies to customer requested arrangements of existing network facilities located on the customer s premises. GENERAL SERVICE OFFERINGS Consolidated Billing Charges noted below apply to exchange service and facilities. Nonrecurring Charge Area 1 Area 2 - Applicable only to the telephone with which a line(s) or circuit(s) is consolidated $0.$15. - Applicable to each telephone or circuit number deconsolidated $0.$15. Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President I AHO PUBLIC UTILITIES COMMISSIO CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM nPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 4 Original Sheet 4- 82 Title 61 - Local Exchange Services 18 'MAR 1 9 ' $.. )2 ~SEcRETARY 4. CONSTRUCTION CHARGES AND OTHER SPECIAL CHARGES TABLE OF CONTENTS PARAGRAPH PARAGRAPH NUMBER TITLE GENERAL Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: PAGE NUMBER Continued IDA -40 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM/' ":""'(,\lED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Title 61 - Local Exchange Services Section 4 Original Sheet 4- /A~,..,~ ~~~~ SEcRETARY M R 1 8 'MAR 1 9 ' 4. CONSTRUCTION CHARGES AND OTHER SPECIAL CHARGES General Construction charges and special charges, except as otherwise defined in this tariff, will be determined on a case by case basis. Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECdDA PUBLIC UTILITIES COMMI~SION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF lvAI PROVED EFFECTiVE Section 5 Original Sheet 84 Title 61 - Local Exchan e Services 5. EXCHANGE SERVICES T ABLE OF CONTENTS PARAGRAPH PARAGRAPH NUMBER TITLE EXCHANGE AREAS List of Exchange Areas and Local Calling Areas Exchange Area Rate Groups Classes of Service Offered in an Exchange Area Foreign Exchange Service 5.2 LOCAL EXCHANGE SERVICE Measured Rate Service Premium Flat Rate Service Local Service Options 3.4 3.5 PRIV ATE BRANCH (PBX) TRUNKS Measured Rate Service Message Rate Service Commercial Trunks Flat Rate Trunks Direct-Inward-Dialing (DID) Service Au toma tic- Iden tifica tion -of -Ou tward -Dialing (AIOD) Service 5.4. 5.4. PREMIUM EXCHANGE SERVICES Extension Service Custom Calling Services 5.5 5.5. DIRECTORY SERVICES Listing Services Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President MAR 1 9 ' EcRETARY PAGE NUMBER 105 109 113 115 127 128 129 131 132 133 142 146 146 147 164 164 AHO PUBLIC UTILITIES COMMISSIO CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM D!:"!::\OVED EFFECT!'.,!:; COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 85 MAR 1 9 ' Title 61 - Local Exchan e Services ,..,..... J2 ~..( ,J!" ....... SEcRETAR't' 5. EXCHANGE SERVICES EXCHANGE AREAS A. Description Premium flat rate lines, basic measured lines, and trunk lines are provided within exchange boundaries. The exchange access line is provided from the Company s central office facilities to the customer s location. The central office serving the customer location is designated by the Company. Through these exchange access lines, the customer has access to the local calling area of the exchange and to long distance calling on the Message Toll Network. Local calling refers to calls placed to telephone numbers where message toll charges do not apply. Exchange areas may contain a base rate and a suburban area. They are defined as follows: Base Rate Area The area within an exchange that contains the most compact development. The exchange boundary and the base rate area boundary may be one and the same. Suburban Area The area of an exchange outside the base rate area but within the exchange boundary. Suburban service is limited to four main stations per circuit. They are provided to these areas without additional mileage charges. Services in this tariff are offered as regulated services to customers who subscribe to 5 or fewer lines pursuant to Title 61, Idaho Code. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICA nONS COMPANY dba CITIZENS TELECOM COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 86 0 PUBLIC UTILITIES COMMISSIONPROVED EFFECTIVE Title 61 - Local Exchan e Services MAR 1 9 ' SECRETARY 5. EXCHANGE SERVICES EXCHANGE AREAS (Co nt' d) List of Exchange Areas and Local Calling Areas A. Extended Service is when an exchange has local calling throughout that exchange area plus any other exchanges specified below. Rates for extended service as shown in this section means service without an additional charge between exchanges. B. Area 1 (US WEST's Northern Idaho exchanges) EXCHANGE AREAS INCLUDED IN EXTENDED LOCAL CALLING AREA EXCHANGE AREA Cottonwood Cottonwood and Grangeville Craigmont and Nez PerceCraigmont Grangeville Kamiah Grangeville and Cottonwood Kamiah Kooskia and Nez Perce Kooskia Kooskia and Kamiah Lapwai Lapwai, Clarkston, W A Lenore and Lewiston Lewiston Nez Perce Lewiston; Ssotin W A, Clarkston, W A Lapwai, Lenore and Anatone Nez Perce, Craigmont and Kamiah Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: 10 ,HO PUBLIC UTilITIES COMM1S$1b' CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF ~R 1 8 '97 MAR 19 Section 5 Original Sheet 87 7.~~ fl .(~tA-SEcRETARYTitle 61 - Local Exchange Services 5. EXCHANGE SERVICES EXCHANGE AREAS (Cont' 1.1 List of Exchange Areas and Local Calling Areas (Cont' C. Area 2 (US WEST's Southern Idaho exchanges) Emmett Glenns Ferry Gooding Grace Hagerman Hailey Idaho Falls Jerome Ketchum EXCHANGE AREAS INCLUDED IN EXTENDED LOCAL CALLING AREA Bancroft, Grace and Soda Springs Blackfoot, Shelley and Springfield (GTE of the Northwest) Bliss, Gooding and Hagerman Boise, Kuna, Meridian and Star Buhl and Castleford Burley, Oakley and Minidoka, Norland, Paul and Rupert (Project Mutual Telephone Cooperative Association, Inc. Caldwell, Marsing (GTE of the Northwest), Middleton and Nampa Castleford and Buhl Dietrich and Shoshone Downey, Lava Hot Springs , McCammon, and Pocatello Eden-Hazelton, Kimberly, Murtaugh and Twin Falls Enunett and Sweet (GTE of the Northwest) Glenus Ferry and Mountain Home Gooding, Bliss, Hagerman and Wendell Grace, Bancroft and Soda Springs - Hagerman, Bliss, Goodiiig and Wendell Hailey and Ketchum Idaho Falls, Rigby, Ririe, Roberts and Shelley Jerome and Wendell Ketchum and Hailey EXCHANGE AREA Bancroft Blackfoot Bliss Boise Buhl Burley Caldwell Castleford Dietrich Downey Eden - Hazelton Issued: January 31, 1997 Issued by: Effective: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELEClnt\HO ueuc UTIliTIES CCMM\!)~\ON COMPETITIVE EXCHANGE AND NETWORK SERVICES T ARIFF Ul~pp OVED EFFECTIVE Title 61 - Local Exchan e Services Section Original Sheet 88 MAR 1 9 ' ETARY 5. EXCHANGE SERVICES EXCHANGE AREAS (Cont'd) 1.1 List of Exchange Areas and Local Calling Areas (Cont' C. Area 2 (US WEST's Southern Idaho exchanges)(Cont'd) EXCHANGE AREA Kimberly Kuna Lava Hot Springs Mackay McCammon Melba Meridian Middleton Montpelier Mountain Home Murtaugh Nampa New Plymouth Paris Payette EXCHANGE AREAS (Cont'd) 1.1 EXCHANGE AREAS INCLUDED IN EXTENDED LOCAL CALLING AREA Kimberly, Eden-Hazelton, Murtaugh and Twin Falls Kuna, Boise, Melba, Meridian, and Nampa Lava Hot Springs, Downey, McCammon . and Pocatello Mackay and Arco McCammon, Downey, Lava Hot Springs, and Pocatello Melba, Kuna and Nampa Meridian, Boise, Kuna, Nampa and Star Middleton, Caldwell, Nampa and Star Montpelier and Paris Mountain Home and Glenns Ferry Murtaugh, Eden-Hazelton, Kimberly and Twin Falls Nampa, Caldwell, Kuna, Melba, Meridian Middleton and Star New Plymouth, Payette and Fruitland (Farmers Mutual Telephone Company) Paris , Montpelier and Garden City, Utah Payette , New Plymouth, Fruitland (Farmers Mutual Telephone Company), Ontario and Oregon Slope, Oregon (Malheur Home Telephone Company) List of Exchange Areas and Local Calling Areas (Cont'd) Area 2 (US WEST's Southern Idaho exchanges) (Cont Issued: January 31 , 1997 Issued by: Effective: Wayne Lafferty Title: Assistant Vice President lDAH PUBLIC UTILITIES COMMISSIONCITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO'tVIrp, ROVED EFFECTIVECOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section s MAR 1 8 ' Original Sheet 89 Title 61 - Local Exchan e Services MAR 1 9 ' CRET ARY 5. EXCHANGE SERVICES EXCHANGE AREA Pocatello Preston Rexburg Rigby Ririe Roberts Shelley Shoshone Soda Springs Star Twin Falls Weiser Wendell Issued: January 31 , 1997 Issued by: EXCHANGE AREAS INCLUDED IN EXTENDED LOCAL CALLING AREA Pocatello, Downey, Lava Hot Springs, and McCammon Preston, Clifton, Dayton, Franklin, Weston Rexburg, Rexburg, Rigby, Ririe and St. Anthony Rigby, Idaho Falls, Rexburg, Ririe and Roberts Ririe, Idaho Falls, Rexburrg and Rigby Roberts, Idaho Falls and Rigby Shelley, Blackfoot and Idaho Falls Shoshone and Dietrich Soda Springs, Bancroft and Grace Star, Boise, Meridian, Middleton and Nampa Twin Falls, Eden-Hazelton, Kimberly and Murtaugh Weiser, Oregon Slope, Oregon (Malheur Home Telephone Company) Wendell, Gooding, Hagerman and Jerome Effective: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELEC~ ~R 6~~gc UTILITIES COMM1SS1ON COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF EFFECTIVE Section 5 M Original Sheet 90 MAR 1 9 Title 61 - Local Exchan e Services ECRETARY 5. EXCHANGE SERVICES EXCHANGE AREAS (Cont 1.2 Exchange Area Rate Groups 1. Exchange Access Line facilities are connected or rearranged according to the rates specified in this section. 2. The rates for exchange service vary according to the number of exchange access lines that can be called on a local basis. The exchange access line availability determines the rate group in which an exchange is placed. Those cities which have a smaller exchange access line availability base are classified in a lower rate grou p than those with a larger exchange access line calling availability . 3. Exchange Area Rate Groups EXCHANGE ACCESS LINE AVAILABILITY 0 - 5 000 001 - 25,000 001 - 30,000 Over 30,000 AREA 1 RATE GROUP AREA 2 RATE GROUP Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELEcmJDA 0 PUBLIC UTILITIES COMMIS$ION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PROVED EFFECTIVE Section 5 Original Sheet 91 Title 61 - Local Exchan e Services 5. EXCHANGE SERVICES EXCHANGE AREAS (Cont' 1.2 Exchange Area Rate Groups (Cont'd) 4. Rate Groups (Cont' (a) Area 1 (Cont'd) EXCHANGE AREA RATE GROUP Cottonwood Craigmont Grangeville Kamiah Kooskia Lapwai Lewiston Nez Perce (b) Area 2 EXCHANGE AREA Afton, Wyoming American Falls RATE GROUP Issued: January 31, 1997 Issued by:Wayne Lafferty Title: Assistant Vice President Effective: MAR 1 9 ' ECRETARY I AHO PUBLIC UTILITIES COMMISSIC CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM API':'ROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Title 61 - Local Exchan e Services 5. EXCHANGE SERVICES EXCHANGE AREAS (Cont'd) 1.2 Exchange Area Rate Groups (Cont' 4. Rate Groups (Cont' (b) Area 2 (Cont' EXCHANGE AREA - Howe - Moore (BRA) (1) - Ashton - Bancroft - Blackfoot (2) - Blackfoot Main - Riverside Bliss Boise (2) Boise Main Boise Northwest - Boise West - Boise So. West - Eagle BuW Burley - Burley Main - Dec1o (BRA) Section 5 Original Sheet 92 RATE GROUP MAR 1 8 'MAR 1 9 ' SECRETAR) Issued: January 31 1997 Issued by: Effective: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECIDA PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF It, (' . ROVED EFFECTIVE Section 5 Original Sheet 93 MAR 1 9 Title 61- Local Exchan e Services S CRETARY 5. EXCHANGE SERVICES EXCHANGE AREAS (Cont' 1.2 Exchange Area Rate Groups (Cont' d) 4. Rate Groups (Cont (b) Area 2 (Cont' d) EXCHANGE AREA Caldwell - Caldwell - Greenleaf (BRA) - Notus (BRA) Castleford Council Dietrich Downey Driggs - Driggs Main - Tetonia (BRA) - Victor (BRA) Eden-Hazelton Emmett Glenns Ferry Gooding Grace - Grace Main - Thatcher Hagerman RATE GROUP Issued: January 31, 1997 Effective: . Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 94 Title 61 - Local Exchanl!:e Services 5. EXCHANGE SERVICES EXCHANGE AREAS (Cont' 1.2 Exchange Area Rate Groups (Cont' 4. Rate Groups (Cont' (b) Area 2 (Cont'd) EXCHANGE AREA Hailey - Hailey Main - Bellevue (BRA) Idaho City Idaho Falls - Idaho Falls Main - Ucon (BRA) Jerome Ketchum Kimberly - Kimberly Main - Hansen (BRA) Kuna Lava Hot Springs McCammon - McCammon Main - Arimo (BRA) Melba Meridian Middleton RATE GROUP EXCHANGE AREAS (Cont'd) 1.2 Exchange Area Rate Groups (Cont'd) DAHO PUBLIC UTILITIES COMMISS!APPROVED EFFECT;V MAR 1 8 'MAR 1 9 ' ~n..... J2. ~f.' ~SECRETA! Effective:Issued: January 31 1997 Issued by:Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO.,A 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A ROVED EFFECTIVE Title 61 - Local Exchan e Services 5. EXCHANGE SERVICES 4. Rate Groups (Cont'd) Issued: January 31 , 1997 Issued by: (b) Area 2 (Cont'd) EXCHANGE AREA Montpelier Montpelier Main Bennington (BRA) Dingle (BRA) - Georgetown (BRA) Mountain Home - Mountain Home Main - Mountain Home South Murtaugh Nampa New Plymouth Nyssa, Oregon (New Acres , ID) Oxbow Paris - Paris Main - Bloomington (BRA) - St. Charles (BRA) Wayne Lafferty Title: Assistant Vice President RATE GROUP Effective: MAR 1 9 '97 CRETARY CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO:Mt AHO PUBLIC UTILITIES COMMISSIO COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF APPROVED EFFECTIVE Title 61 - Local Exchan e Services 5. EXCHANGE SERVICES EXCHANGE AREAS (Cont' Section 5 MAR 1 8 'Original Sheet 96 MAR 1 9 ' SECRETAR Exchange Area Rate Groups (Cont 4. Rate Groups (Cont' d) (b) Area 2 (Cont EXCHANGE AREA Payette Pocatello - Pocatello Main - Pocatello North - Inkom (BRA) - Fort Hall (BRA) Preston - Preston - Clifton (BRA) - Dayton (BRA) - Franklin (BRA) - Weston (BRA) Rexburg - Rexburg - Sugar City (BRA) RATE GROUP Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOk9AH PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PP ROVED EFFECTIVE Title 61 - Local Exchan e Services 5. EXCHANGE SERVICES EXCHANGE AREAS (Cont'd) 1.2 Exchange Area Rate Groups (Cont'd) 4. Rate Groups (Cont'd) (b) Area 2 (Cont' EXCHANGE AREA Rigby - Rigby Main - Lewisville - Menan (BRA) Riri e Roberts Shelley - Shelley (BRA) - Firth (BRA) Shoshone Soda Springs Star Twin Falls Weiser Wendell Issued: January 31 , 1997 Issued by:Wayne Lafferty Title: Assistant Vice President Section 5 M Original Sheet 97 MAR 1 9 ' CRETARY RATE GROUP Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECd~ 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF "A, ' 01:;\OVED EFFECTIVE Section 5 Original Sheet 98 MAR 1 9 ' Title 61 - Local Exchan e Services ECRETARY 5. EXCHANGE SERVICES EXCHANGE AREAS (Cont' 3 Classes of Service Offered in an Exchange Area The Company makes service available within the base rate area and suburban area to customers with 5 or fewer lines, under its effective rate schedules, as follows. a. Class of Service Business Residence b. Type of Service Flat Rate Service Message Rate Service Measured Rate Service c. Grade of Service Suburban Hunting of Key Line Trunks * Commercial * Hotel Area A licable Base Rate Area (BRA) and Suburban Area (SA) BRA and SA Service Individual Line BRA and SA BRA and SA Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: IDA 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM. , . ?0VED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 9 MAR 1 9 ' Title 61 - Local Exchan e Services ~..(~ SECRETARY 5. EXCHANGE SERVICES EXCHANGE AREAS (Cont' d) Foreign Exchange Service A. Description Foreign Exchange Service is a service furnished within a LATA (Local Area and Transport Area) from an exchange other than the exchange from which the customer would normally be served. B. Definitions Local Access and Transport Area (LATA) - A geographic area established by the Company for the provision and administration of communications service. It encompasses designated exchanges, which are grouped to serve common social, economic and other purposes. Local Exchange - As used in this Tariff means the exchange in which the main access line is located. Foreign Exchange - As used in this Tariff means the exchange from which the service is rendered. C. Terms and Conditions Rates for local service includes service without additional charge to all access lines receiving service from the exchange from which the foreign exchange service is furnished. Issued: January 31, 1997 . Issued by: Wayne Lafferty Title: Assistant Vice President Effective: 10 HO PUBLIC UTILITIES COMMISSIO CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF 1 8 '97 MAR 1 9 ' Title 61 - Local Exchan e Services Section 5 Original Sheet 10 4A. J2. SECRETARY 5. EXCHANGE SERVICES EXCHANGE AREAS (Cont' 1.4 Foreign Exchange Service (Cont' C. Terms and Conditions (Cont The interexchange rates applicable in connection with toll service over foreign exchange lines will be as shown in the interexchange tariff provisions of the foreign exchange. Additional listings and lines of information will be furnished to foreign exchange customers in local or foreign directories and the rates in effect for the directory containing the additional listing or line of information will apply. Except as provided, services furnished in the local exchange will be available in connection with foreign exchange service at rates shown in the tariff provisions of the local exchange. Except as provided, foreign exchange service will be furnished subject to the same conditions as those applicable in connection with local residence service regarding the use of the service by anyone other than the customer or members of the customer s household. Foreign exchange service will not be provided for public or semipublic use. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: IDA 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM" P~OVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 1 MAR 1 9 Title 61 - Local Exchan e Services n..L J2 SECRETARY 5. EXCHANGE SERVICES EXCHANGE AREAS (Cont 1.4 Foreign Exchange Service (Cont' C. Terms and Conditions (Co nt' d) Foreign exchange mileage rates for service furnished in a contiguous exchange as shown under D.l. following are applicable to the air-line distance between the customer main access line and the nearest point on the common boundary of the foreign and local exchange areas. Foreign exchange mileage rates for business service furnished in non-contiguous exchanges as shown under D. following, are applicable to the interexchange mileage measured between the rate centers of the foreign and local exchanges. A suburban exchange access line shall not be located within the base rate area. 10. A Foreign Exchange line may be utilized with customer- provided terminal equipment, protective circuitry, PBX and key telephone systems which are connected to the exchange telephone service associated with such lines. 11. Where foreign exchange service furnished under D, following, is provided by means of a circuit crossing the exchange area boundary, the following applies: a. Where extensions of plant are required in the foreign or local exchange they will be made on a case by case basis. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: ID HO PUBLIC UTILITIES COMMISSIDr CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 10 MAR 1 9 ' Title 61 - Local Exchan e Services rJdL J2 ~~ ~ '" oCL.SECRETARY 5. EXCHANGE SERVICES EXCHANGE AREAS (Cont' d) 1.4 Foreign Exchange Service (Cont' C. Terms and Conditions (Cant' 12. Foreign exchange service over any route is available under the conditions, rates and charges specified in this section when facilities and operating conditions permit. 13. When the Company establishes a new central office or revises a central office or exchange boundary, additions or increases in mileage increments are not applicable to existing customers as long as these services are retained without change by the same customer at the same premises. D. Rates and Charges 1. Business Foreign Exchange a. The following charge applies in Area 1 to each one-half mile or fraction thereof for each business premium flat rate or PBX exchange access line. Rates and charges for the associated access line also apply. Area 1 Rates MontWy Rates Nonrecurring 1st 2nd ;:.2 Char Mile Mile Miles Contiguous Exchanges $25.$3.$6.$9. Nonrecurring Each Mile or Non-Contiguous Char Fraction Exchanges $25.$6. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: IDA 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM', PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 1 MAR 1 9 ' Title 61 - Local Exchan e Services n4- J2 SECRETARY 5. EXCHANGE SERVICES EXCHANGE AREAS (Cont Foreign Exchange Service (Cont' D. Rates and Charges (Cont 2. Residence Foreign Exchange The following rates and charges apply to residence service furnished in contiguous exchanges for each one-quarter mile or fraction thereof in Area 1. Per Individual ExchangeAccess Line Nonrecurring Charge $25. MontWy Rate 1st l/z ;:. 1/2 Mile Mile $1.50 $1.50 Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELEC~ 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF p. DPOVED EFFECTIVE Title 61- Local Exchan e Services MAR 1 9 ECRET ARY 5. EXCHANGE SERVICES EXCHANGE AREAS Foreign Exchange Service (Cont' D. Rates and Charges (Cont' 3. Off-Premises Extension Station Lines and PBX Station Lines Foreign Exchange Service Where foreign exchange service is offered in D.l and D. preceding, an off-premises extension line or private branch exchange station line from a main station line in the exchange from which foreign exchange service is offered may be furnished in the contiguous exchange at the following rates: Area 1 Rates MontWy Rates a. Each one-quarter mile or fraction thereof air-line measurement, from the extension station line or private branch exchange station line to the nearest point on the common exchange boundary.$1.50 b. Each one-quarter mile or fraction thereof, air-line measurement, from the nearest point on the common exchange boundary to the main station line.$1. c. The total mileage charge is the sum of the charges determined above. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOiMA 0 PUBLIC UTILITIES COMMISSIONCOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PROVED EFFECTIVE Section 5 Original Sheet 10sM R 1 8 97 MAR 1 9 ' Title 61 - Local Exchan e Services SECRETARY 5. EXCHANGE SERVICES LOCAL EXCHANGE SERVICE 1. Premium flat rate or basic measured hunting or key line business and residence service and private branch exchange service is available in the suburban area under rates for the applicable service in the base rate area. 2. Miscellaneous service rates are determined on a case by case basis. 3. Telephone is furnished for the use of the customer, the customer family, and persons residing in the home, or employees or representatives. The service may also be extended to Joint Users. 4. Application of Business and Residence Rates a. The application of business or residence rates to private or public telephone service is governed by the actual or obvious use made of the service by the customer. If residence service is found to be used largely or principally for business purposes, the Company will provide business service, except in cases where the customer will thereafter use the service for domestic or social requirements. b. If it is found that the customer is permitting public use of service furnished for private use, the Company will provide Public, Semipublic, or Public Access Line Service. If the customer consents to the relocation of the facilities so they are inaccessible to the public or permits no further public use after attention has been called to the matter, a change will not be required. Where a change is required, no charge will be made for the relocation of the telephone instrument. Issued: January 31, 1997. Issued by: Wayne Lafferty Title: Assistant Vice President Effective: ID HO PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 19' Section 5 Original Sheet 10 n~ J2 ..l~........SECRETARYTitle 61 - Local Exchan e Services 5. EXCHANGE SERVICES LOCAL EXCHANGE SERVICE (Cont' 4. Application of Business and Residence Rate (Cont c. If it is found that the customer is sharing the use of business service with an individual, other than an employee, member or officer of the customer s concern, or with another concern not of record as a joint user, the Company will require the customer to take Joint User Service. Joint User Service will not be required if the customer permits no further use of the service, or where the joint user vacates the customer s premises or becomes a customer to business service in the same exchange. d. Business Service is a class of exchange service furnished to individuals in business, in firms, partnerships, corporations, agencies shops, etc. Hotels receiving premium flat rate line or private branch exchange service require business service, as do individuals practicing a profession or operating a business and having no offices other than their residences. (1) Business rates apply in colleges, clubs, lodges, schools,libraries, churches, apartment buildings, hospitals, fire stations and private and public institutions. They also apply at locations for the convenience in administration of federal, state of other governments, where the service is not subject to semipublic or public use. (2) Business rates apply in boarding or rooming houses with more than five rooms available for rent. The application of business rates to telephone service is governed by the actual or obvious use made of the service. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: IDA PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECODNP ROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet MAR 1 9 ' Title 61 - Local Exchan e Services SECRETARY 5. EXCHANGE SERVICES LOCAL EXCHANGE SERVICE (Cont 4. Application of Business and Residence Rate (Cont' d. (Cont' (3) Any location where the directory listing of "office" is provided, is subject to business rates. Business rates apply where any title indicating a trade occupation, or profession is listed. (4) Business rates apply in any situation where the use of the service is more for commercial or occupational reasons than for domestic or social reasons. Indications of this are regular advertising, including the telephone number in newspapers and printing the telephone number on handbills, circulars or business cards. e. Residence Service is a class of service furnished to a residence or place of dwelling where the use is primarily social or domestic. Residence service is installed in residential premises such as private homes, residential apartments in hotels or apartment houses and in boarding/ rooming houses. Residence service would apply to the owners' or managers' quarters of rooming or boarding houses with more than 5 rooms to rent. It may be provided in tenants' rooms for the use of the individuals renting the quarters. A residence listing is provided in these cases. (1) In the case of residence locations of professional customers, i.e. clergy, professors, military or naval officers and nurses, designations of title may be furnished in connection with residence service. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: ID 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM!, .'DP0VED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 1 MAR 1 9 ' Title 61 - Local Exchan e Services nA. J2 SECRETARY 5. EXCHANGE SERVICES LOCAL EXCHANGE SERVICE (Co nt' d) 4. Application of Business and Residence Rate (Cont' e. (Cont' (2) The application of residence service rates to telephone service is governed by the actual use made of the service. 5. Flat rate or message rate services, except for Public Access Line Service are not installed on premises of a public or semipublic character in a location where the telephone would be accessible for use by the patrons of the customer of by the public in general. 6. Except where foreign exchange or hotel PBX service is involved, business flat rate and business message rate services will not be furnished to an applicant or customer on a single premises. 7. Residence flat rate and residence measured rate services may be furnished to the same customer on the same premises. 8. Loop Diversity and/ or Avoidance are available on an individual case basis. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: 10 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM,f, ~R0VED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Title 61 - Local Exchan e Services MAR 1 9 ' Section 5 Original Sheet 1 9 ~ .(~ SECRETARY 5. EXCHANGE SERVICES LOCAL EXCHANGE SERVICE (Cont' 9. Change Charges Charges noted below apply to exchange service and facilities. NONRECURRING CHARGE AREA 1 AREA 2 - Change of class, type or grade of service,$20.$13.50 each exchange access line(l) - Other changes of an exchange access line(2)$20.$25.50 Measured Rate Service A. Description 1. Basic Measured Service is a one-party / individual service for which a separate charge is made for each outgoing local message in addition to the montWy charge for the line. residence service, the usage charge only applies when the usage allowance is exceeded. 2. Budget Measured Residence Service is a one-party / individual service for which a separate charge is made for each outgoing local message in addition to the montWy charge for the line. The usage charge applies to each outgoing local message. (1) (2) Does not apply to residence service. Included in this category are changes in line hunting arrangements, changes from residence to business or visa versa not involving PBX service, and other miscellaneous changes or rearrangements of an exchange access line. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: IDA 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO~, paVE 0 EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 MA 1 8 ' Original Sheet 110 MAR 1 9 ' Title 61 - Local Exchan e Services ECRETARY 5. EXCHANGE SERVICES LOCAL EXCHANGE SERVICE (Cont' 5.2.1 Measured Rate Service (Cont'd) B. Terms and Conditions 1. Measured Service is offered in exchanges where operating conditions and facilities permit. 2. Business Premium Flat and Business Measured Services will not be furnished at the same time to a customer in the same exchange on the same premises. 3. The montWy rates for Measured Service are in addition to other applicable rates. 4. Measured Service is not available in connection with Foreign Exchange Service. 5. Measured Service is not available to residence customers in connection with Key Telephone Service. 6. A separate bill will be rendered per each residence Basic Measured and Budget Measured Service. C. Rates and Charges 1. Measured Service Usage Charges a. In Area 1 only, Basic Measured Service customers receive a $3.00 allowance for outgoing local calls. Budget Measured Service customers will receive no allowance. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: IDA 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM,. ' ; " ROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Title 61 - Local Exchan e Services MA 1 8 '97 MAR 1 9 ' Section 5 Original Sheet 1: ~ J2 .(~-- SECRETARY 5. EXCHANGE SERVICES LOCAL EXCHANGE SERVICE (Cont' Measured Rate Service (Cont' C. Rates and Charges (Cont 1. Measured Service Usage Charges (Cont' a. (Cont' On outgoing local calls billed to a calling card, special billing number, collect, or to a third number, an additional charge, specified in 5.5.2, will be applied. These calls are not included in the $3.00 allowance. b. Usage Rates Area 1 Area 2 1st Add'1st Add'Min Min Min Min Local Calls placed within the same central office district (intraexchange calls) Local calls placed to other central office districts (interexchange calls) $0.04 $0.015 $0.$0. $0.04 $0.015 $0.$0. c. In Area 1, a 35% discount applies to outgoing local calls placed between 5 p.m. and 8 a.m. weekdays, all day Saturday, Sunday and holidays. Issued: January 31, 1997 . Issued by: Wayne Lafferty Title: Assistant Vice President Effective: LO 0 PUBLIC UTILITIES COMMISSIONCITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOlVlA PROVED EFFECT!VE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 112 MAR 1 9 ' Title 61 - Local Exchan e Services .(~- SECRETARY 5. EXCHANGE SERVICES LOCAL EXCHANGE SERVICE (Co nt' d) 5.2.Measured Rate Service (Cont C. Rates and Charges (Cont 1. Measured Service Usage Charges (Cont d. In Area 2, a 25% discount applies Sunday through Friday from 5:00 p.m. to 11:00 p.; a 50% discount applies Saturday from 8:00 a.m. to 11:00 p.m., a 50% discount applies Sunday from 8:00 a.m. to 11:00 p.m. and a 50% discount applies all nights from 11:00 p.m. to 8:00 a. 2. Measured Service Access Lines Rates and Charges The following are the individual grade of service rates and charges. AREA 1 Each Exchange Nonrecurring Monthly Rate Access Line -USOC Char Grou Grou Business - Basic Measured $43.$14.$16. - Basic Measured Hunting or Key $43.$14.$16. Residence - Basic Measured $27.$6.$7. - Budget Measured $27.$4.$5. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOJ AHO PUBLIC UTILITIES COMMISS!( COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF APPROVED EFFECT!VE Title 61- Local Exchan e Services Section 5 Original Sheet 113 SECRETAR' MAR 1 9 ' 5. EXCHANGE SERVICES LOCAL EXCHANGE SERVICE (Cont Measured Rate Service (Cont C. Rates and Charges (Cont' AREA 2 Business- Each Exchange Access Line - Individual line - Additional individual line Residence- Each Exchange Access Line - Individual line - Additional individual line MONTHLY Nonrecurring Rate Rate Rate USOC Char Group Group Grou LMB $52.$13.$14.$15. ALM 52.13.14.15. LW1 $30.$6.$5.$5. AKN 30.5.. 5.2.Premium Flat Rate Service A. Description Premium Flat Rate Service is a one-party jindividual service for which a fixed charge is made regardless of the number of local messages completed. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: ID AHO PUBLIC UTILITIES COMMISSIO CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM .~:~qOVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF ~AR 1 8 'MAR 1 9 ' Title 61 - Local ExchanQ:e Services Section 5 Original Sheet 114':, "7 () /' ~n~)C., ~Q~SECRETARY 5. EXCHANGE SERVICES LOCAL EXCHANGE SERVICE (Cont' Premium Flat Rate Service (Cont' B. Rates and Charges 1. Premium Flat Access Line Rates and Charges AREA 1 Business - Premium Flat - Premium Flat/Basic 911 - Premium Flat/Hunting or Key Non Recurring Charge $43. 43. Rate Group 1 $21.49 6.45 Rate Group 2 $24.49 43.25.29. Residence Premium Flat 27.8.47 AREA 2 MONTHLY Business-Nonrecurring Rate Rate Rate Each Exchange USOC Char Group Group 2 Group 3 Access Line - Individual line 1FB $52.$26.$28.$31. - Additional individual line AFK 52.26.28.31. - 911 Individual access line 91L 52.13.14.15. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: IDA 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO~ PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 ' Title 61- Local Exchan e Services . ~SECRETARY 5. EXCHANGE SERVICES LOCAL EXCHANGE SERVICE (Cont' 5.2.Premium Flat Rate Service (Cont' B. Rates and Charges (Cont' 1. Premium Flat Access Line Rates and Charges (Cont' AREA 2 MONTHLY Residence-Nonrecurring Rate Rate Rate Each Exchange USOC Char Group Grou Grou Access Line - Individual line 1FR $30.$10.$11.$12. - Additional individual line AFH 30.10.11.12. 5.2.Local Service Options A. Central Office Hunting Arrangements 1. Hunting Arrangements are provided in all Company central offices. This service is offered subject to the capabilities of the central office providing the hunting arrangement. This section applies to Simple and Complex Services including Key Lines, PBX Trunks, Data Lines, W A TS Lines, FEX Lines and FEX Trunks. 2. Hunting arrangements are offered in two categories: (a) Series Completion Service (b) Multiline Hunt Service 3. The hunting arrangements available in any given central office will depend on the type of central office equipment provided. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECd&A 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A, PROVED EFFECTIVE Title 61 - Local Exchan e Services MAR 1 9 ' ECRETARY 5. EXCHANGE SERVICES LOCAL EXCHANGE SERVICE (Cont' 5.2.Local Service Options A. Central Office Hunting Arrangements (Cont' d) The limitations on hunting arrangements will vary by the type of central office offering the service. Hunting Arrangements are not available on multiparty lines. The Custom Calling feature Call Forwarding will override the hunting arrangement provided. If the customer converts from a Series Completion Service to Multiline Hunt Service, the nonrecurring charges for a Multiline Hunt Service apply. Hunting arrangements as specified in this section do not apply to PBX trunk groups with Direct-Inward-Dialing (DID) Service. Hunting arrangements will affect the operation availability of some other optional features on the hunting lines. The features most often affected include forms of Call Forwarding, Call Waiting, Call Transfer, Speed Calling and others, depending on the service configuration. 10. Series Completion Service cannot be added to Multiline Hunt Service. 11. There will be no charge to change hunting arrangements due to the removal of lines from a hunt group. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECdQA 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PROVED EFFECTIVE Section 5 Original Sheet 117 MAR 1 9 ' Title 61 - Local Exchan e Services SECRETARY 5. EXCHANGE SERVICES LOCAL EXCHANGE SERVICE (Cont' 5.2.Local Service Options (Cont A. Central Office Hunting Arrangements (Cont 12. Series Completion Service a. Description Series completion permits calls to a busy telephone number to be routed to another telephone number in the same switching office. More than two numbers may be linked to form a series completion list. More than one telephone number can be routed to the same telephone number. Series completion is a form of line hunting where a call is routed to an idle telephone number in a prearranged group when the called telephone number is busy. In no case does the hunting occur over more than 16 telephone numbers. The hunting sequence can be accomplished as follows: (1) Number Hunting The hunt always starts with the called telephone number and ends with the last telephone number in the prearranged group, completing the call to the first idle telephone number encountered. Unless the first telephone number in the group is called, only a portion of the group can be tested. The prearranged sequence can be either consecutive or nonconsecutive. Issued: January 31, 1997, Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOND HO PUBLIC UTILITIES COMMISSIOf COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PPROVED EFFECTIVE Section 5 Original Sheet 118 MAR 1 9 ' Title 61 - Local Exchan e Services SECRETARY 5. EXCHANGE SERVICES 5.2 LOCAL EXCHANGE SERVICE (Cont 5.2.Local Service Options (Cont A. Central Office Hunting Arrangements (Co nt' d) 12. Series Completion Service (Cont a. Description (Cont (2) Circular Hunting The hunt starts with the called telephone number and proceeds in a prearranged order to test all numbers in the group. The call will be completed to the first idle line. This arrangement is accomplished by routing the last-number in the group back to the first number. additional charge applies other than the Series Completion charge per line. (3) Line Make Busy This feature provides a method for making lines appear busy to the serving central office. The feature is activated by operation of dedicated keys at the customer s premises which in turn provides a busy appearance to the central office for predetermined lines or groups of lines. The line remains in the busy state until the associated key is depressed (deactivated). A line may be associated with only one key. Originating service is not affected by key operation. The caller does not receive busy tone unless all numbers which have been hunted are found busy. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM AHO PUBLIC UTILITIES COMMISSlr COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF ft.PD~OVED EFFECTIVf~' Section 5 Original Sheet 119 MAR 1 9 ' Title 61 - Local Exchan e Services SECRETARY 5. EXCHANGE SERVICES LOCAL EXCHANGE SERVICE (Cont 5.2.Local Service Options (Cont' d) A. Central Office Hunting Arrangements (Cont 13. Multiline Hunt Service a. Description Multiline hunt service permits calls to a busy telephone number to be routed to other specified lines that do not require a telephone number. Hunting is done sequentially by terminal within the group. A line is associated with each terminal in the group. One begin- hunt telephone number must be assigned to the first line within a group of sequentially ordered lines that form a multiline hunt group. Telephone numbers may be assigned to other lines within a multiline hunt group and could effectively provide subgroups of lines to be hunted. Telephone numbers can be assigned to the hunting lines in any sequence. Multiline hunting service provides a hunting sequence that attempts to complete a call to the line associated with the dialed telephone number. If the initial line is found busy, only the lines following the requested line within the hunt group are subsequently examined for an idle state. Busy tone is not sent to the caller unless all remaining lines in the hunt group list have been found busy. The call will be completed to the first idle line. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM IDAHO PUBLIC UTILITIES COMMIS~ COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF APPROVED EFFECT!\' Section 5 Original Sheet 120 MAR 1 8 'MAR 1 9 ' Title 61 - Local Exchan e Services SECRET;. 5. EXCHANGE SERVICES LOCAL EXCHANGE SERVICE (Cont' d) Local Service Options (Cont A. Central Office Hunting Arrangements (Cont' d) 13. Multiline Hunt Service (Cont' a. Description (Cont Multiline hunt groups (MHLG) can be assigned two types of telephone numbers (TNs); begin-hunt and nonhunting TNs. The begin-hunt TN has the multiline hunt feature and, when called, starts the hunting sequence associated with the hunt group. An MLHG must have at least one begin-hunt TN but can have essentially one per line in the group. Nonhunting TNs can be assigned to lines within an MLHG; these lines do not have the multiline feature. Incoming calls are terminated directly to the individual lines. (1) Regular Hunting Regular hunting starts when a begin-hunt telephone number is called in a multiline group. Hunting proceeds in ascending order through each subsequent terminal (line) in the group until an idle terminal is reached or the last (highest numbered) terminal in the group is reached. A preferential hunt list cap be added to any terminal in a regular hunt group that has a begin-hunt telephone number. Circular hunting can be added to any regular hunt group. Issued: January 31,1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: 10 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOMA PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 1 1 MAR 1 9 ' Title 61 - Local Exchan e Services SECRETARY 5. EXCHANGE SERVICES 5.2 LOCAL EXCHANGE SERVICE (Cont 5.2.Local Service Options (Cont A. Central Office Hunting Arrangements (Cont' d) 13. Multiline Hunt Service (Cont a. Description (Cont' (1) Regular Hunting (Cont' Once a multiline hunt group with regular hunting is subscribed to, the following features are available. (2) Circular Hunting Circular hunting is provided optionally with regular hunting or preferential hunting groups. Circular hunting occurs in these groups as follows. (a) Circular hunting for regular hunting groups: When the hunt for an idle terminal (line) commences beyond the first terminal in the hunt group and finds all higher numbered terminals busy, the hunt returns to the first terminal in the group. The hunt ends with the terminal number preceding the terminal where the hunt in the group initially began. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TEL16~ UBlIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF APP OVED EFFECTIVE MAR 1 9 ' Title 61 - Local Exchan e Services 5. EXCHANGE SERVICES LOCAL EXCHANGE SERVICE (Cont' 5.2.Local Service Options (Cont'd) A. Central Office Hunting Arrangements (Cont' d) 13. Multiline Hunt Service (Cont' a. Description (Cont' (2) Circular Hunting (Co nt' d) (b) Circular hunting for preferential hunting groups: If an incoming call is to a terminal with a preferential list, circular hunting starts with the last terminal in the preferential list. The hunt continues in ascending order to the last terminal in the group, returns to the first terminal, and continues in ascending order ending at the terminal preceding the terminal where the circular hunt began. This feature allows all lines within a multiline hunt group to be tested for busy regardless of the point of entry into the group before returning busy tone. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: I AHO PUBLIC UTILITIES COMMISSIO CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM .PPROVED EFFECTIW:: COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 12 MAR 1 9 ' Title 61 - Local Exchan e Services SECRETARY 5. EXCHANGE SERVICES 5.2 LOCAL EXCHANGE SERVICE (Cont' 5.2.Local Service Options (Cont' A. Central Office Hunting Arrangements (Co nt' d) 13. Multiline Hunt Service (Cont' a. Description (Co nt' d) (3) Stop Hunt The Stop Hunt feature is available to customers who have the Multiline Hunting Feature. Stop Hunt allows the customer to stop the hunt of specific lines in an MLH group by the operation of a key, (not valid for multiline no hunting groups). When a hunt through a group of lines for an idle line is initiated, the hunt will proceed until it reaches a terminal associated with an active stop hunt key. There it stops. A customer may have more than one stop hunt key, but only the stop hunt terminal number associated with the last-operated key is effective (active). MLHG, which has regular hunt without circular hunting, and the hunt starts after the stop hunt terminal, will not be affected by the activation of a stop hunt key. Issued: January 31, 1997 , Issued by: Wayne Lafferty Title: Assistant Vice President Effective: 10 HO PUBLIC UTILITIES COMMISSIO~ CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 1 MAR 1 9 ' Title 61 - Local Exchan e Services , ~SECRETARY 5. EXCHANGE SERVICES LOCAL EXCHANGE SERVICE (Cont Local Service Options (Cont' A. Central Office Hunting Arrangements (Cont' 13.Multiline Hunt Service (Cont a. Description (Cont (4) Make-Busy This feature provides a method for making lines appear busy to the serving central office. The feature is activated by operation of dedicated keys at the customer s premises which in turn provides a busy appearance to the central office for pre-determined lines or groups of lines. (a) Line Make-Busy Line Make-Busy (LMB) enables a single line in a multiline group to be taken out of service by a key located at the customer s premises. At the time the key is depressed (activated), the line associated with the key is made busy. The line remains in the busy state until the associated key is depressed (deactivated). A line may be associated with only one key. Originating service is not affected by key operation. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: IDA 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO~ PqOVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 1 MAR 1 9 ' Title 61 - Local Exchan e Services ECRETARY 5. EXCHANGE SERVICES LOCAL EXCHANGE SERVICE (Cont Local Service Options (Cont A. Central Office Hunting Arrangements (Cont' d) 13. Multiline Hunt Service (Cont' a. Description (Co nt' d) (4) Make-Busy (b) Terminal Make-Busy Terminal Make-Busy (MB) is available only to multiline groups. MB functions as individual make-busy keys and allows a terminal or group of terminals to appear busy to incoming calls but originating service is not affected. One to terminals can be assigned to the same MB key. (c) Group Make-Busy Group Make-Busy (GMB, causes all lines in Multiline Hunt Group to appear busy to incoming calls. When a GMB key is operated, no search for an idle line is conducted and the incoming call is given busy treatment. Busy treatment could return busy tone or if the group has Call Forwarding Busy Line (CFBL), the incoming call will be routed to the call forwarding TN. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELImAM0 UBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF pDq DVED EFFECTIVE Title 61 - Local ExchanQ'e Services Sectiort-fR 1 8 ' Original Sheet 126./7 /' ~r?A. ~' MAR 1 9 ' ETARY 5. EXCHANGE SERVICES LOCAL EXCHANGE SERVICE (Cont' Local Service Options (Cont'd) B. Rates and Charges (Cont AREA 1 NONRECURRING MONTHLYUSOC CHARGE RATE Series Completion, per each TN hunted to HSO $20.NjA Optional Features for Series Completion - Make Busy, per EHD $45.$1.25 Line (11 Regular Hunting - Per Group (21 HSHPG $20.NjA - Per terminal in the group (21 HSHPT $20.NjA Optional Features for Regular Hunting - Per begin-hunt HSGPH NjA NjA TN(31 - Per non-hunt TN HSGPN NjA NjA - Circular Hunting,EH6 $25.NjA per group - Make Busy - Perlinejterminal(11 EHD $45.$1. - Per Group(11 EHC $45.$1. - Stop Hunt(11 P89 $45.$5. (11 In addition, a key andj or lamp will also be required at the customer s premises. (21 Nonrecurring charge only applies to changes in line hunting arrangements. (31 At least one begin-hunt telephone number is required for each Multi-Line Hunt Group. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECdJU. 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PROVED EFFECTIVE MAR 1 9 ' Title 61 - Local Exchan e Services ECRETARY 5. EXCHANGE SERVICES PRIV ATE BRANCH (PBX) TRUNKS A. Description A. PBX trunk is a telephone circuit between a private branch exchange or order receiving equipment and a Company central office. The following services are available to business customers who subscribe to 5 or fewer lines pursuant to Title 61, Idaho Code. B. Terms and Conditions 1. The Company will furnish PBX trunks sufficient to meet traffic demands. PBX service is not provided on a one-way basis. Therefore, in-only, out-only, or two-way trunks must be used in combinations which provide for two-way service for the PBX system. 2. Loop diversity and/ or Avoidance are available on an ICB basis. C. Change Charges Charges noted below apply to exchange service and facilities. NONRECURRING CHARGE AREA 1 AREA 2 Change of class, type or grade of service, each exchange access line (1) $20.N/A Other changes of a PBX trunk or an exchange access line(2)20.41. (1) Does not apply to residence service. (2) Included in this category are changes in line hunting arrangements and other miscellaneous changes or rearrangements of an exchange access line. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECttM 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF AP ROVED EFFECTIVE MAR 1 9 ' Title 61 - Local Exchan e Services CRETARY 5. EXCHANGE SERVICES PRIVATE BRANCH (PBX) TRUNKS (Cont Measured Rate Service A. Measured rate trunks are provided at a montWy recurring rate plus a usage charge for each minute or fraction of a minute the service is used. Usage charges in Section 5.2.1 apply in addition to the montWy charges. AREA 2 MONTHLY RATE Business-USOC Nonrecurring Grou Grou Grou Measure Rate Char Trunks - 2-Way (plus usage charges)TVI $117.50 $13.$14.$15.- I-Way Out (plus usage TVW 117.50 13.14.15. charges) Way In TV4 117.50 13.14.15. Hotel, LD Terminal TIT 117.50 13.14.15. Way In with hunting, for DID (plus TDV 117.50 21.22.23. usage) (1) (1)Monthly rate includes rate for Hunting Service (USOC HTG) Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO~JI HO PUBLIC UTILITIES COMMISSIOf', COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A ;)PROVED EFFECTIVE Title 61 - Local Exchane:e Services Section 5 M R 1 8 ' Original Sheet 129 ;0- MAR 1 9 ' SECRETARY 5. EXCHANGE SERVICES PRIV A TE BRANCH (PBX) TRUNKS (Cont' d) Message Rate Service A. Description Message Rate Service is a service which applies to trunks for which a fixed montWy fee is charged for each outgoing local message up to a stipulated number. A separate charge is made for each outgoing local message completed beyond the limit stipulated. Toll Access Lines are exchange access lines provided in connection with business service and are restricted to outward toll service placed from the Private Branch Exchange serving the customer. B. Rates and Charges 1. Message Rate Each outgoing local call AREA 1 $0. AREA 2 $0.096 2. AREA 1 Message Service Access Line Hotel Trunk, each (1, Toll Access each (1, Nonrecurring Charge $43. $43. Monthly RateRate Rate Group 1 Group 2 $20.69 $20. $20.69 $20. (I) One-party/individual grade of service. (2) If commercial trunks are used, no outgoing local message rate applies and trunks sufficient to meet demands will be furnished by the Company. (3) Restricted to outward toll access - no local calls. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELBOANO UBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF APP OVED EFFECTIVE MAR 1 9 ' Title 61 - Local Exchan e Services SE ETARY 5. EXCHANGE SERVICES PRIVATE BRANCH (PBX) TRUNKS (Cont'd) 3.2 Message Rate Service (Cont' d) AREA 2 Business-Nonrecurring Monthly Rate Message Rate Trunks USOC Char Group Group Group - 2-Way (plus usage charges)TMB $117.50 $13.$14.$15. Way Out (plus usage charges)TM2 117.13.14.15. - I-Way In TMN 117.50 13.14.15. - Hotel, LD Terminal TMU 117.50 13.14.15. - I-Way In with hunting, for DID (plus usage) (1)TZZ 117.21.22.23. (11 Monthly rate includes rate for Hunting Service (USOC HTG) Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: ID HO PUBLIC UTILITIES COMMISSIOf' CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 13 MAR 1 9 ' Title 61 - Local Exchan e Services n.A- J2 ~~~ SECRETARY 5. EXCHANGE SERVICES PRIV ATE BRANCH (PBX) TRUNKS (Cont' Commercial Trunks A. Terms and Conditions The two-way, four-wire trunk includes E&M signaling, DID Service and hunting. This service is not available to Joint User service customers. B. Rates and Charges AREA 1 Nonrecurring Current Rate Per Char Grou 1 Grou $43.00 $38.74 $45.Commercial Trunk, each (1) Two-way, four-wire trunk w /E&M signaling, DID and hunting services(1 $43.$62.$62. (1) One-party/individual grade of service. (2) Requires a DID trunk circuit termination. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: I AHO PUBLIC UTILITIES COMMIS~'WCITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM APPROVED EFFECTi\ii: COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 MAR 1 8 ' Original Sheet 132 MAR 1 9 ' Title 61 - Local Exchan e Services SECRETAR 5. EXCHANGE SERVICES PRIVATE BRANCH (PBX) TRUNKS (Cont Flat Rate Trunks AREA 2 Business-Nonrecurring Monthly Rate Flat Rate Trunks USOC Char Grou 1 Grou 2 Grou Way TFB $117.50 $31.61 $34.$36. Way, 4-Wire with E&M signaling and THHCXDID service (1)117.50 62.62.62. Way Out TFU 117.31.34.36. Way In TFN 117.50 31.61 34.36. Centrex CO D4D 117.50 25.28.30. Way In with hunting, for DID (1) (2)TDD 117.50 39.42.44. (1) (2) Requires a DID trunk circuit termination. Monthly rate includes rate for Hunting Service (USOC HTG). Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: 10 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOMA PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 1 3 MAR 1 9 ' Title 61 - Local Exchan e Services 4...-SECRETARY 5. EXCHANGE SERVICES PRIV ATE BRANCH (PBX) TRUNKS (Cont' 3.5 Direct-Inward-Dialing (DID) Service A. Description DID Service provides the customer a means of sending digits from the central office to a switched services vehicle located on the customer s premises. B. Terms and Conditions 1. DID Service is available from central offices where equipment and operating conditions permit. The service provides PBX station users the ability to receive calls from outside the PBX without the assistance of the attendant. Customers will be required to maintain an adequate number of trunks with DID Service in order to prevent network degradation. 2. In addition to the above charges and rates, appropriate nonrecurring charges are applicable to the establishment or rearrangement of trunks and stations in connection with providing DID service. 3. Trunks with DID Service are equipped for one-way inward service only and all trunks in a group serving DID station lines must be equipped for DID Service. Trunks serving non-DID station lines and trunks used for outward service from all station lines do not need to be equipped for DID Service. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO AHO PUBLIC UTILITIES COMMISSIO COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF .f"I?ROVED EFFECTIVE Section 5 Original Sheet 134 MAR 19 Title 61 - Local Exchan e Services SECRETARY 5. EXCHANGE SERVICES PRIVATE BRANCH (PBX) TRUNKS (Cont' 3.5 Direct-Inward-Dialing (DID) Service (Cont B. Terms and Conditions (Cont 4. When facilities aren t available at the central office which provides the main listed number service, DID Service may be provided from a different central office. When a trunk group with DID Service is served from a central office other than the central office which provides the main listed number service, mileage rates from 5.1.4 are applicable. 5. The assignment of telephone numbers and the sequence of the numbers assigned to a DID Service is made at the discretion of the Company. Where the equipment configuration requires the assignment of blocks of telephone numbers, Rates and Charges in C. following are applicable for each unused number in the block of telephone numbers assigned. 6. DID Service in connection with customer-provided switching equipment is furnished at rates and charges shown below. 7. Listings for DID Service telephone numbers will be provided, subject to the Charges, Rates and Condition for business additional listings, 5. 8. Calls to reserve telephone numbers will be routed to the PBX for handling. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM DAHO PUBLIC UTILITIES COMMIS~' COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF APPROVED EFFECTi ~/~ Title 61 - Local Exchanl!e Services Section 5 MAR 1 8 Original Sheet 135 -r2 JI""J "x:. , MAR 1 9 'S'i SECRETAR 5. EXCHANGE SERVICES PRIV A TE BRANCH (PBX) TRUNKS (Cont' 3.5 Direct-Inward-Dialing (DID) Service (Cont' B. Terms and Conditions (Co nt' d) DID Service is not compatible with some PBX vehicles. 10. When a central office, other than an ESS central office, is not equipped to provide DID Service, the Company may provide the service at charges per trunk with DID Service equal to the pro rata cost to equip the central office. These charges apply in addition to the charges and rates below. 11. DID Service is only offered with switching vehicles which are located on customer premises. 12. When DID and AIOD services are provided to a customer, the numbers for both services must be within the same prefix. Where the same telephone number can be used for both AIOD and DID Service only one telephone number charge will apply as shown in the AIOD section. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO HO PUBLIC UTILITIES COMMISSIO COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PPROVED EFFECTIVi:: Section 5 Original Sheet 136 MAR 1 9 ' Title 61 - Local Exchan e Services SECRETARY 5. EXCHANGE SERVICES PRIVATE BRANCH (PBX) TRUNKS (Cont' 5.3.5 Direct-Inward-Dialing (DID) Service (Cont' B. Terms and Conditions (Cont' 13.DID Trunk Queuing is available as an optional feature for DID Service. DID Trunk Queuing is an arrangement whereby incoming calls that are placed to station lines within a DID system can be held in queue if all trunks between the central office (CO) switch and the customer s PBX are busy. Calls in queue will be held in their order of arrival until a trunk becomes available. Calls in queue are served on a first-in first-out basis. Calls held in queue will hear ringing until answered. Optional Features associated with DID Trunk Queuing are as follows: Dela Announcement This option allows for incoming calls held in queue to hear a recorded announcement after a predetermined amount of time. The announcement can be accessed a maximum of four times and the customer has the option of providing their own announcement or a standardized Company announcement. Depending upon the customer s choice ringing, silence or music will be returned after each announcement. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: 10 0 PUBLIC UTILITIES COMMISSIONCITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO1VIA PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 137 MAR 1 9 ' Title 61 - Local Exchan e Services SECRETARY 5. EXCHANGE SERVICES PRIVATE BRANCH (PBX) TRUNKS (Cont 3.5 Direct-Inward-Dialing (DID) Service (Cont B. Terms and Conditions (Cont 13. (Cont b. (Cont Music on ueue This option allows for customer provided music to be played to customers held in queue after a recorded announcement has been accessed. This option can only be provided with Delay Announcement. c. Terms and conditions for trunk queuing are as follows: (1) DID Trunk Queuing and its associated options will only be provided where adequate and suitable CO facilities exists. (2) The provision of this feature requires that the customer subscribe to a sufficient number of facilities to adequately handle to volume of incoming calls. (3) The customer must purchase one queue slot for each call the customer wants to hold in queue. For example, a customer wanting to hold two calls in queue when all trunks are busy, must have two queue slots in the queue group. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba cmZENS TELECOM' AHO PUBLIC UTILITIES COMMISSI( COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF APPROVED EFFECT:',;\: Section 5 MAR 1 8 '97 MAR 19 Original Sheet 138 1./7 1L"k - 7' ,- SECRETARTitle 61- Local Exchan~e Services 5. EXCHANGE SERVICES PRIVATE BRANCH (PBX) TRUNKS (Cont' 3.5 Direct-Inward-Dialing (DID) Service (Cont' B. Terms and Conditions (Cont 13. (Cont' d) c. (Cont' (4) The music on queue option requires a Voice Grade Private Line Circuit between the serving central office and a customer provided music source at the customer s premises. (5) The customer must specify the length of time a call is held in queue before going to delay announcement. The customer must also specify the number of announcements (maximum of four) and the amount of time between announcements. Changes to these values may only be made through the issuance of a service order. 14.DID Two-Way Call Transfer is an optional DID feature which allows the user of a two-way trunk with DID Service, to transfer any incoming call to another line or trunk outside of the system and then leave the connection without disconnecting the call. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: DAHO PUBLIC UTILITIES COMMISr,~CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM APPROVED EFFEC-;" ; ' COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Title 61 - Local Exchan e Services 5. EXCHANGE SERVICES Section 5 Original Sheet 139 MAR 1 8 'MAR 1 9 r SECRETA! PRIVATE BRANCH (PBX) TRUNKS (Cont'd) 3.5 Direct-Inward-Dialing (DID) Service (Cont' C. Rates and Charges 1. Area 1 DID Service Central Office Trunk Termination, each - Two-way, Four-Wire, Analog Trunk Circuit Termination, each(l) - Two-Way Digital Trunk Circuit Termination with Answer Supervision each(2) - DID Telephone Number Used, each - DID Telephone Number reserved for future use, each NONRECURRING MONTHLY USOC CHARGE RATE NDT $15.$14. NAY $50.$50. ND2 $50.$50. NDN $5.$1. NDNRN $5.$1. (1) In addition, a Two-Way Four-Wire trunk is required. (2) In addition, a Digital Switched Service Trunk is required. Effective:Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOMII AHO PUBLIC UTILITIES COMMISSIC COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PDoROVED EFFECTIVE Section 5 MAR 1 8 Original Sheet 140 ,/7 17 ~.-?~ /C' - Title 61 - Local Exchanc-e Services 5. EXCHANGE SERVICES PRIVATE BRANCH (PBX) TRUNKS (Cont' Direct-Inward-Dialing (DID) Service (Cont' C. Rates and Charges (Cont' 1. Area 1 DID Service (Cont' MAR 1 9 ' SECRETAR USOC Nonrecurring MonthlyCharge Rate Queuing - Per DID station number UQQ $2. equipped - Per Queue Group UQQPQ 175. - Per Queue Slot in Group UQQPQ 100. - Changes in Quantity of REAE9 ICB Queue Group, Per Group Delay Announcement N/A ICB Music on Queue N/A Res - $ 7. DID 2-Way Call Transfer,3CW Bus - $11. each 2-Way Trunk Equipped $0. ICB ICB $13. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: AHO PUBLIC UTILITIES COMMISSIC CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM APPROVED EFFEC"P'.JE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Title 61 - Local Exchan e Services 5. EXCHANGE SERVICES Section 5 Original Sheet 141 PRIV ATE BRANCH (PBX) TRUNKS (Cont' 3.5 Direct-Inward-Dialing (DID) Service (Cont' C. Rates and Charges (Cont' 2. Area 2 DID Service 1. DID Service - Each in-only trunk circuit Termination (1) - Each 2-way, 40 wire analog Trunk circuit termination(2) 2. DID Telephone Numbers Nonsequential telephone Number, each - DID block of 20 sequential Numbers, per block - Changing number of digits Outpuffied, per change - Changing signaling, per Change USOC NON RECURRING CHARGE fIJIR 1 9 '91 )2 -M:..~~~~ 4.-SECRETAR' MONTHLY RATE $50. 50. NHN NGS 20. REAGM 50. REAGN 50. Issued: January 31, 1997 , Issued by: Wayne Lafferty Title: Assistant Vice President NDT $50. NAY 50. Effective: I AHO PUBLIC UTILITIES COMMISSI(CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM APPROVED EFFECTI";~COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF . E: Section 5 MAR 1 8 ' Original Sheet 142 MAR 1 9 ' Title 61 - Local Exchan e Services SECRETAR' 5. EXCHANGE SERVICES PRIV ATE BRANCH (PBX) TRUNKS (Cont' 6 Automatic-Identification-of-Outward-Dialing (AIOD) Service A. Description The AIOD Service provides the customer a means of identifying toll charges on each station line of a switched services vehicle located on the customer s premises. B. Terms and Conditions 1. AIOD Service is available from central offices where equipment and operating conditions and availability of facilities permit. AIOD Service provides central office equipment for identification and billing of outgoing toll calls by seven digit station numbers. 2. In addition to the above charges and rates, appropriate nonrecurring charges are applicable t the establishment or rearrangement of trunks and stations in connection with providing AIOD Service. 3. All trunks in a trunk group serving AIOD station lines must be equipped for AIOD Service. Trunks serving non- AIOD station lines and trunks used for inward service to all station lines do not need to be equipped for AIOD Service. AIOD trunks must be equipped for one-way outward service when the AIOD prefix is different than the Listed Directory Number prefix. When AIOD is requested from more than one central office, each central office shall be considered a separate service. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: AHO PUBLIC UTiliTIES COMMISS!CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM ft,P?~~WED EFFECT!"COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF ' . Section 5 MAR 1 8 Original Sheet 143 MAR 1 9 ' Title 61 - Local Exchan e Services SECRET Ai 5. EXCHANGE SERVICES PRIVATE BRANCH (PBX) TRUNKS (Cont'd) 6 Automatic-Identification-of-Outward-Dialing (AIOD) Service (Cont' B. Terms and Conditions (Cont' 4. AIOD Service in connection with customer-provided switching equipment is furnished as shown in C. following. The operational characteristics of the signals from customer-provided equipment must conform to the standards set for Company-provided equipment. The Company shall not be responsible to the customer if changes in any of the facilities, operations or procedures of the Company render any facilities provided by a customer obsolete or require modification or alteration of such equipment or system or otherwise affect its use or performance. 5. AIOD Service will be available only to customers being served within the same wiring center (central office) as provides the main listed number. Inter-office AIOD Service will not be available. 6. The assignment of telephone numbers and the sequence of the numbers assigned to an AIOD Service is made at the discretion of the Company. All AIOD numbers must be within the same prefix. When the equipment configuration requires the assignment of blocks of telephone numbers, the rates and charges following are applicable for each unused number in the block of telephone numbers assigned. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: 10 HO PUBLIC UTILITIES COMMISSIOICITIZENS TELECOMMUNICA nONS COMPANY dba CITIZENS TELECOM" PPROVED EFFECTIVECOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 144 MAR 1 9 ' Title 61 - Local Exchan e Services SECRETARY 5. EXCHANGE SERVICES PRIV ATE BRANCH (PBX) TRUNKS (Cont' d) 6 Automatic-Identification-of-Outward-Dialing (AIOD) Service (Cont' B. Terms and Conditions (Cont 7. When DID and AIOD are provided to a customer, the numbers for both services must be within the same prefix. Where the same telephone number can be used for both AIOD Service and DID Service only one telephone number charge will apply as shown in this section. 8. AIOD is not compatible with some PBX vehicles. 9. When a central office, other than an ESS central office, is not equipped to provide AIOD Service, the Company may provide the service at charges per AIOD trunk equal to the pro rata cost to equip the central office. These charges apply in addition to the rates and charges following. 10. AIOD is only offered with switching vehicles which are located on customer premises. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICA nONS COMPANY dba CITIZENS TELECOM DAHO PUBLIC UTILITIES COMMIS5 COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF APPROVED EFFECT!\ Title 61 - Local Exchange Services Section 5 MAR 1 8 ' Original Sheet 145 Y'2 () l/.7J /"- MAR19; SECRET 5. EXCHANGE SERVICES PRIVATE BRANCH (PBX) TRUNKS (Cont' 6 Automatic-Identification-of-Outward-Dialing (AIOD) Service (Cont' C. Rates and Charges AREA 1 NON- RECURRING MONTHLY USOC CHARGE RATE 1. AIOD Service - CO Trunk Termination, each PLK $15.$22. - Data Channel from customer NjA (1)(1) premises to service CO(s), required in connection with AIOD Service - AIOD Telephone Number NEN $5.$1.00 Used, each - AIOD Telephone Number NENRN $5.$1. reserved for future use, each - AIOD jDID Telephone NFN $5.$1.00 Number used, each 2. AIODjDID Telephone NFNRN $5.$1. - Number reserved for future use, each 3. Guide Number - only required NFO $5.$5. when Listed Directory Number prefix is different than AIOD prefix, per AIOD Service (1 J Charges, rates and conditions, for Series 3000 channel facilities determined on a case by case basis. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM DAHO PUBLIC UTILITIES COMMISS' COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF APPROVED EFFECT", Section 5 Original Sheet 146 MAR 1 8 'MAR 1 9 ' Title 61 - Local Exchan e Services SECRETA! 5. EXCHANGE SERVICES PREMIUM EXCHANGE SERVICES 5.4.Extension Service A. Description Extension Service provides the capability of originating or receiving calls from locations equipped with telephone sets in addition to the location of the main station. Each extension will be terminated on a telephone set, a key, or a jack at the option of the customer. Rates and charges for simple business and intrastate W A TS off-premises extension service are payable for each such additional equipment location. B. Terms and Conditions 1. Extension Service may be provided at locations other than the building where the primary station is located. In these cases, the rates for Terminal Loops are on a case by case basis. 2. Extension Service will be furnished on a premises of a different customer only when the occupant of the premises on which the service is to be located is a customer to exchange telephone service. This condition is not required when extensions of business service are to located at a residence which is occupied by the individual who is the customer to the business service or a partner in the firm, or an employee who is required by the business to occupy the residence. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM I )AHO PUBLIC UTILITIES COMMISSII COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF P onpOVED EFFECTI\': Title 61 - Local Exchanl!e Services Section 5 MAR 1 8 ' Original Sheet 147 ../7 () ,., ,r:-" MAR 19 ' SECRETA! 5. EXCHANGE SERVICES PREMIUM EXCHANGE SERVICES (Cont' Extension Service (Cont' d) Extension Service will be installed in a second residence premises of the same customer on continuous property without the requirements for separate telephone service. C. Rates and Charges Each measured rate extended line terminating at a separate premIses USOC Monthly RateEXL N/ A Each flat rate extended line terminating at a separate premises EXL N/A Custom Calling Services A. Description Custom Calling Services provide special calling features to residence and business individual line service. The term is used to describe standard offerings provided in central offices where facilities and operating conditions permit. These features are Call Forwarding-Variable, Call Forwarding-Don t Answer, Call Forwarding-Busy Line, Call Forwarding-Busy Line/Don Answer, Call Waiting, Speed Calling, Three Way Calling, Abbreviated Access, Call Issued: January 31, 1997 . Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM i )AHO PUBLIC UTILITIES COMMISS" COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF APPROVED EFFECTI\ Section 5 MAR 1 8 97 MAR 19 Original Sheet 148 I./J r' .h IL. ~...,.. SECRETAR Title 61 - Local Exchanl!e Services 5. EXCHANGE SERVICES 5.4 PREMIUM EXCHANGE SERVICES (Cont Custom Calling Services (Cont' A. Description (Cont' Transfer, Hot Line, and Warm Line. Some of the features may be subscribed to in a combination of several on the same line in a "package" rate. The number of features available is dependent upon the central office providing the service. B. Definitions Abbreviated Access Allows a customer to place a call to a predetermined telephone number by dialing an abbreviated code. Two arrangements- are available, namely, Abbreviated Access, one- digit or Abbreviated Access, two-digit. The customer shares a speed call list with their Abbreviated Access provider and the provider controls the speed call list and informs clients of the digits(s) to dial to reach the predetermined telephone number. Call Forwarding Variable A function which allows incoming calls to be transferred to another telephone number. The number the calls are transferred to may be changed as required by the customer. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECONP HO PUBLIC UTILITIES COMMISSIO COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PPROVED EFFECTIVE Section 5 Original Sheet 149 MAR 1 9 ' Title 61 - Local Exchan e Services SECRETARY 5. EXCHANGE SERVICES PREMIUM EXCHANGE SERVICES (Cont5.4 5.4.Custom Calling Services (Cont' B. Definitions (Cont Call Forwardin Don t Answer Allows a customer to have an incoming call transferred to another number in the same central office if the customer does not answer after a preset number of ringing cycles. Call Forwardin Bus Line External Allows a customer to have incoming calls transferred to another predetermined number outside the customer s system when the called number is busy. The customer s system is service for which the customer is billed at that location. Call Forwardin Bus Line Overflow Allows a customer to have incoming calls transferred to another predetermined number if the called number is busy. Call Forwardin Bus Line External Don t Answer Allows a customer to have incoming calls transferred to another predetermined number outside the customer s system when the called number is busy or to any number, if the customer does not answer after a preset number of rings (where available). Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: I HO PUBLIC UTILITIES COMMISSIC CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM ,PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 150 MAR 1 9 ' Title 61 - Local Exchan e Services SECRET AR'r 5. EXCHANGE SERVICES 5.4 PREMIUM EXCHANGE SERVICES (Cont' 5.4.Custom Calling Services (Cont B. Definitions (Cont' Call Forwardin Bus Line Overflow Don t Answer Allows a customer to have incoming calls transferred to another predetermined number if the called number is busy or if the customer does not answer after a preset number of rings. Call Transfer Enables a customer to transfer an incoming call to a third party or add a third party to an existing call, forming a three party connection, and then to leave the connection without disconnecting the call. Call Waitin A function that provides a tone to the party using the telephone to indicate another call is waiting on the line. Successive transfers between calling parties can be accomplished through switchhook operation. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: I )AHO PUBLIC UTILITIES COMMISSlcCITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM APPROVED EFFECT!V"COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 MAR 1 8 '97 MAR 19 ' Original Sheet 151 ~~- SECRETA~Title 61 - Local Exchanl!e Services 5. EXCHANGE SERVICES PREMIUM EXCHANGE SERVICES (Cont5.4 5.4.Custom Calling Services (Cont' B. Definitions (Cont Call Waiting Identification A function that provides a tone to the party using the telephone to indicate another call is waiting on the line and allows the called party to receive information on a call that is waiting. The customer must subscribe to Caller Identification - Umber and/ or Name and Number. Customers changing from Call Waiting to Call Waiting Identification (N2W) will not incur a nonrecurring charge. Caller Identification - Name and Number Allows for the automatic delivery of a calling party's name and telephone number (including nonpublished and nonlisted telephone numbers) to the called customer, which gives the called customer an opportunity to decide whether to answer the call immediately or not. The name and number are displayed on customer provided equipment. The name displayed shall be the name associated with the calling telephone number as shown on the Company records. The Company, in its discretion, may abbreviate or limit that name for display purposes. The Company does not assure name accuracy, and it shall not be liable to any party for errors, omissions or mistakes. The Company s sole and only obligation shall be to reasonably correct errors in names when notified in writing of such errors. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: 10 HO PUBLIC UTILITIESCOMMISSIOf-,CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVED EFFECTIVE: COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 15 MAR 1 9 ' Title 61 - Local Exchan e Services SECRETARY 5. EXCHANGE SERVICES PREMIUM EXCHANGE SERVICES (Cont 5.4.Custom Calling Services (Cont' B. Definitions (Cont Caller Identification - Name and Number Caller Identification customers who do not wish to receive blocked calls can activate Anonymous Call Rejection (USOC:A YK) by pressing *77 (1177 on rotary phones). The code to deactivate is *87 (1187 on rotary phones). While the feature is activated, incoming blocked calls are routed to an announcement in the central office. Anonymous Call Rejection is automatically available to residence subscribers of . Caller Identification and to business subscribers where technically feasible. Caller Identification - Number Allows for the automatic delivery of a calling party' telephone number (including nonpublished and nonlisted telephone numbers) to the called customer, which gives the called customer an opportunity to decide whether to answer the call immediately or not. The number is displayed on customer provided equipment. Caller Identification customers who do not wish to receive blocked calls can activate Anonymous Call Rejection (USOC: A YK) by pressing *77 (1177 on rotary phones). The code to deactivate is *87 (1187 on rotary phones). While the Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: IDA 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM ROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 5 MAR 1 9 ' Title 61 - Local Exchan e Services . ~SECRETARY 5. EXCHANGE SERVICES 5.4 PREMIUM EXCHANGE SERVICES (Cont' 5.4.Custom Calling Services (Cont' B. Definitions (Cont Caller Identification - Number (Cont feature is activated, incoming blocked calls are routed to an announcement in the central office. Anonymous Call Rejection is automatically available to residence subscribers of Caller Identification and to business subscribers where technically feasible. Continuous Redial Allows a customer to dial a code that will cause the feature to automatically redial the last number the customer dialed. If the called number is busy, the feature will redial the called number for a limited period of time. A tone alerts the customer when the called number becomes available. Hot Line Service Allows a customer to establish a switched connection to a predetermined number when the customer s telephone goes off-hook. No dialing is required and the call is processed automatically to the predetermined telephone number. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: IDA PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOf)/(p ROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 ' Title 61 - Local Exchan e Services . ~SECRETARY 5. EXCHANGE SERVICES PREMIUM EXCHANGE SERVICES (Cont' Custom Calling Services (Cont' B. Definitions (Cont' Priori Call Allows a customer to assign a maximum of 15 callers telephone numbers to a special list. The customer will hear a distinctive ring at his/her location, when calls are received from callers' telephone numbers on that list. Selective Call Forwardin Allows a customer to specify a special list of 15 telephone numbers. Incoming calls placed to the customer from telephone numbers on that list will automatically be forwarded to a predefined telephone number. All other calls will be handled normally. eed Callin A function that allows a customer to assign and dial abbreviated codes to frequently called numbers. Three Wa Callin A feature providing the capability to add a third party to an existing conversation. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: AHO PUBLIC UTILITIES COMMISSI( CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM APPROVED EFFECTI\; COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Title 61 - Local Exchan e Services MAR 1 8 97 MAR 1 9 '9"1Section 5 Original Sheet 155 .c.'-SECRETAR 5. EXCHANGE SERVICES 5.4 PREMIUM EXCHANGE SERVICES (Cont' 4.2 Custom Calling Services (Co nt' d) B. Definitions (Cont Warm Line Service Allows a customer to establish a switched connection to a predetermined number if the customer does not dial a number within a specified length of time after going off-hook. When the customer s telephone goes off-hook and dialing begins within a specified time delay period, the call will proceed normally as dialed. If dialing has not started before the end of the predefined time delay period, a predetermined stored number is automatically dialed by the central office switching equipment. C. Terms and Conditions 1. Where a customer with existing features increases the number of features to three or four on a line, the " three features" or "four features" combination rate applies respectively. 2. The Call Forwarding-Variable can be provided on PBX trunks and Complex Business Lines under the following conditions: Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: 10 HO PUBLIC UTILITIES COMMISSIO! CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 15 MAR 1 9 ' Title 61 - Local Exchan e Services n&... J2 ~~"- SECRETARY 5. EXCHANGE SERVICES PREMIUM EXCHANGE SERVICES (Cont' 2 Custom Calling Services (Cont' C. Terms and Conditions (Cont 2. (Cont' d) For those PBX systems and Complex Business systems utilizing a Multi-line hunt group, only one call in progress is permitted at one time and only the lead number can be forwarded. Since any station on the system that has access to the central office line can change or remove the activation of Call Forwarding, the customer has full control over this function. b. For those PBX systems or Complex Business systems utilizing a Series hunt group, the Call Forwarding feature is associated with a specific telephone number. This means the station activating the feature must access the line associated with the specific number of the line to be affected. The customer has full control over each line selected for the Call Forwarding feature. 3. Any customer using a Measured Service type of line will incur a usage charge on any call using the Call Forwarding features. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECclR 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PDOVED EFFECTIVE Section 5 Original Sheet 157 MAR 19 Title 61 - Local Exchan e Services ECRETARY 5. EXCHANGE SERVICES PREMIUM EXCHANGE SERVICES (Cont' 2 Custom Calling Services (Cont' C. Terms and Conditions (Cont' 4. Call Forwarding-Busy Line is provided under the following conditions: a. The forwarded call must overflow to a number in the same central office. b. Call Forwarding-Busy Line provides the capability to overflow from one hunt group to another. 5. Due to technological limitations, customers who subscribe to Abbreviated Access, one-digit, may not purchase an additional Abbreviated Access, one-digit, or Speed Calling, 8-number. Customers who subscribe to Abbreviated Access, two-digit, may not purchase an additional Abbreviated Access, two-digit, or Speed Calling, 30- number. 6. Control of the number assignment on the shared speed call list associated with Abbreviated Access resides with the provider. The provider must have an access line in the same central office as their client for the purpose of controlling the speed call list. The access line will be restricted from dialing any toll calls billable to the end user. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM I DAHO PUBLIC UTILITIES COMMIS~! COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF APPROVED EFFECTj\j Title 61 - Local Exchange Services Section 5 MAR 1 8 ' Original Sheet 158 17 ../ FI ".... MAR 1 9 ' SECRETAI 5. EXCHANGE SERVICES PREMIUM EXCHANGE SERVICES (Cont' 2 Custom Calling Services (Cont' C. Terms and Conditions (Cont 7. Due to technical limitations customers who subscribe to Speed Calling 8-number and Call Transfer will only have 6-number capacity available for their use. 8. The connection to the predetermined number associated with Hot Line Service cannot be changed except through the issuance of a service order. 9. A line equipped with Hot Line Service is totally dedicated to operate in the manner outlined herein. There is no ability to operate the line in any other manner. For example, calls to 911 or other emergency numbers cannot be placed from a line equipped with Hot Line Service. 10. A line equipped with Hot Line Service can be used for incoming calls, but cannot initiate outgoing calls except to the predetermined number. 11. Where technology permits, the connection to the predetermined number associated with Warm Line Service is controlled by the customer and may be changed by dialing an access code and the new number. In other instances, the connection to the predetermined number cannot be changed except through the issuance of a service order. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM I ~~R 6~~gc UTILITIES ~~MMISS'~ COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF FECTIVE Section 5 MAR 1 8 ' Original Sheet 159 MAR 1 9 Title 61 - Local Exchan e Services SECRETAR' 5. EXCHANGE SERVICES PREMIUM EXCHANGE SERVICES (Cont Custom Calling Services (Co nt' d) C. Terms and Conditions (Cont' 12. With Warm Line Service, the timing delay period before automatic dialing begins is specified at the time the Service is ordered and cannot be changed except through the issuance of a new service order. 13. Once automatic dialing begins on lines equipped with Warm Line Service, calls to other numbers cannot be made. For example, dialing of 911 or other emergency numbers must begin before the time delay period ends. D. Rates and Charges Rates and charges in this section apply to Area 1 only. Rates and charges for Area 2 are found the CITIZENS TELECOM' Title 62 Price List. Nonrecurrin Char Per customer request to establish or change one or more custom calling features Residence Business (1 NONRECURRINGUSOC CHARGE $ 7. 11. (1 J For Business Custom Calling Services packages, the nonrecurring charge will not apply to discontinue one or more features in a package when the remaining feature(s) stay the same. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: tD~ 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba cmZENS TELECO~ PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Title 61 - Local Exchan e Services 5. EXCHANGE SERVICES PREMIUM EXCHANGE SERVICES( Cont' 5.4.Custom Calling Services (Cont' D. Rates and Charges (Cont AREA 1 Monthl Rate - Business Abbreviated Access, one-digit - Each shared speed call list - Each line arranged Abbreviated Access, two-digit - Each shared speed call list - Each line arranged Call Forwarding - Busy Line (external) - Busy Line (overflow) - Busy Line (external)/Don Answer - Busy Line (overflow)/Don Answer - Don t Answer - Variable MAR 1 9 ~~~ ~ SECRETARY USOC MONIHL YRA IERES BUS EV5 EV4 $0.50 EV9 EV8 0.50 EVB EVO EVF EVK EVD ESM Effective:Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President $ 20. 0.50 30. 0.50 2.50 5.50 3.50 I AHO PUBLIC UTILITIES cOMMISSIO CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPPOVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Title 61 - Local Exchan e Services 5. EXCHANGE SERVICES 5.4 PREMIUM EXCHANGE SERVICES( Cont' 5.4.2 Custom Calling Services (Cont' D. Rates and Charges (Cont'd) MONTHLY RATE Business Call Rejection Discounted Call Transfer Call Waiting Caller Identification - Name and Number Caller Identification - Number Continuous Redial Discounted Hot Line Priority Call Discounted Selective Call Forwarding Discounted Speed Calling, 8-number capacity Discounted Speed Calling, 30-number capacity Three-Way Calling Discounted Warm Line Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Section 5 Original Sheet 16 USOC NSY NLRXO EO3 ESX, N2W NNK NSD NSS NLRXL HLA NSK NLRXN NCE NLRXN ESL NLRXW ESF ESC NLRXR WLS Effective: MAR 19 nea.. J2 SECRETARY RES BUS 4.50 2.25 5.50 3.50 3.50 7.50 3.50 3.50 3.50 5.55 3.50 3.50 2.50 10 0 PUBLIC UTIL\TIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECONIA PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 ' Section 5 Original Sheet 162 Title 61- Local Exchan e Services 5. EXCHANGE SERVICES 5.4 PREMIUM EXCHANGE SERVICES 4.2 Custom Calling Services (Cont D. Rates and Charges (Cont'd) -- Area Three Feature Packages -- Business Use - 8 number Speed Calling, Call Waiting, Call Forwarding on the same line - 8 number Speed Calling, Call Forwarding, Three-Way Calling on the same line - 8 number Speed Calling, Call Waiting, Three-Way Calling on the same line - 30 number Speed Calling, Call Forwarding, Three-Way Calling on the same line - 30 number Speed Calling, Call Waiting, Call Forwarding on the same line - 30 number Speed Calling, Call Waiting, Three-Way Calling on the same line - Three-Way Calling, Call Waiting, Call Forwarding on the same line Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President USOC ESA ESR ET8 ESB ESG ET3 ETC Effective: SECRETARY BUSINESS MONTHLY RATE $8. 10. 11.55 10.85 10 HO PUBLIC UTILITIES COMMISSIDr CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPqOVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 16 Title 61- Local Exchan e Services 5.4 5. EXCHANGE SERVICES PREMIUM EXCHANGE SERVICES (Cont' 4.2 Custom Calling Services (Cont' D. Rates and Charges (Cont Four Feature Packages -- Area 1 Call Forwarding-Variable, Call Waiting, Three-Way Calling, or Speed Calling on the same line - 8 number Speed Calling - 30 number Speed Calling Custom Calling Services - Call Trace, per activation - Business - Residence Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President USOC BUSINESS MONTHLY RATE ES3 ES5 $11. $14. CHARGE $1.00 $1. Effective: MAR 1 9 SECRETARY HO PUBLIC UTILITIES COMMISSIOCITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 16 MAR 1 9 ' Title 61 - Local Exchan e Services SECRETARy 5. EXCHANGE SERVICES 5.5 DIRECTORY SERVICES 5.5.Listing Services A. Description This section applies to listings in the alphabetical section of telephone directories or Directory Assistance records in all exchanges. These listings provide information to identify a customer s telephone numbers. They are intended only as an aid to the use of telephone service. B. Definitions The following definitions refer to both business and residence service unless qualified. Additional Listin A listing provided in addition to the primary or main listing on a telephone service. Examples of additional listings are the name of another individual, in addition to the person listed in the main listing of a residence, dual name listing, or the name of an employee of a business, or another name by which a business is known. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF HO PUBLIC UTILITIES COMMtSSIOPPROVED EFFECTIVE Section 5 Original Sheet 165 MAR 1 9 ' Title 61 - Local Exchan e Services SECRETAR' 5. EXCHANGE SERVICES 5.5 DIRECTORY SERVICES (Cont' 5.5.Listing Services (Cont'd) B. Definitions (Cont' tion Listin A listing arrangement consisting of a heading of first listing followed by other listings indented beneath it. .such listings may include, but are not limited to the following: Departments or divisions of a business Different locations, offices or branches of a business Second residence Employees or officers of a firm Members of a household Residence listing beneath a business listing when both services carry the same personal name Business listing indented beneath a residence listing when both services carry the same personal name Desi ation The portion of a directory listing showing an occupation, a professional or religious title or degree, military title or branch of service, affiliation with a professional organization or describing the general character of a customer s business. Words describing products are acceptable only for business listings. All designations must be acceptable to the Company. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: AHO PUBLIC UTILITIES COMMISSIC CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVED EFFECTIVECOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 166 MAR 1 9 ' Title 61 - Local Exchan e Services SECRETAR' 5. EXCHANGE SERVICES 5.5 DIRECTORY SERVICES (Co nt' d) 5.5.Listing Services (Cont B. Definitions (Cont Director Listin Essential information in the telephone directory or Directory Assistance records that allows telephone users to determine the telephone number of a listed customer. Each primary business service or joint user service is entitled to a listing appearance in the alphabetical and classified sections of the directory at no additional charge. The listings must appear the same way in both places. Dual Name Listin A single residence listing provided for two persons who may or may not share the same surname, but who share the same service, and reside at the same address. Information Lines Additional material included with a primary, additional or reference listing that is necessary for the proper routing of telephone traffic. The primary or additional listing consists of the name, a designation or title if appropriate, address (unless omitted) and telephone number. Any information in addition to this is considered an information line. Issued: January 31 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECCJI)A 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PROVED EFFECTIVE MAR 1 9 ' Title 61 - Local Exchan e Services ECRETARV 5. EXCHANGE SERVICES 5.5 DIRECTORY SERVICES (Cont' 5.5.Listing Services (Cont' B. Definitions (Cont' Non-Published Tele hone Service An arrangement at the customer s request whereby a customer s telephone number does not appear in either the telephone directory or the Directory Assistance records. Non-Listed Tele hone Service An arrangement at the customer s request in which a customer s telephone number appears on Directory Assistance records but is omitted form the telephone directory. Primar Listin A listing provided without additional charge in connection with each service arrangement shown below: Each primary station. There is one primary line in connection with two or more lines furnished on an auxiliary (hunting) basis. The group of lines will be identified only by one number in the group. That number is used for primary service or joint user service listings. Each private branch exchange system and each PBX trunk number out of sequence and not arranged for rotary hunting. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: Ie 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECoMA PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 1 MAR 1 9 ' Title 61 - Local Exchan e Services n6.. )2. SECRETARY 5. EXCHANGE SERVICES 5.5 DIRECTORY SERVICES (Cont' d) 5.5.Listing Services (Cont B. Definitions (Cont Reference Listin A listing including additional telephone numbers of the same or another customer to be called in the event there is no answer from the customer s telephone number. In case the reference listing telephone number is that of another customer, application or agreement for the listing may be required from both customers. Names of individuals are not acceptable in connection with reference listings. Trade Names The name or style under which a concern conducts its business with the general public. Use of such a name in directory listing is allowed when the customer owns the name or is authorized to use the name by the owner and is conducting business under that name. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: JDIo 0 PUBLIC UTILITIES COMMISSIONCITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECvlvA: PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 ' Title 61 - Local Exchan e Services ECRETARY 5. EXCHANGE SERVICES 5.5 DIRECTORY SERVICES (Cont' 5.5.Listing Services (Cont'd) C. Non-Published Telephone Numbers 1. A customer s assigned telephone number(s) may be omitted from the Company s directories or other Company records containing such information available to the general public, when the omission is requested by the customer. 2. Non-published information may be released to emergency service providers, to customers who subscribe to Company offerings which require the information to provide service and/ or bill their clients, or, to telephone customers who are billed for calls placed to or from non-published numbers and to entities which collect for the billed services. When ordering non-published service, customers will be advised that the non-published information may be released as described herein. 3. The customer releases, indemnifies and holds harmless the Company from any and all loss, claims, demands, suits or other action or any liability whether suffered, made instituted or asserted by the customer or by any other person, caused or claimed to have been caused, directly or indirectly by the publication of such number or the disclosure or non-disclosure of said number to any persons. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: ID 0 PUBLIC UTILITIES COMMISSIONCITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOMA PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 170 MAR 1 9 ' Title 61 - Local Exchan e Services SECRETARY 5. EXCHANGE SERVICES DIRECTORY SERVICES (Cont'5.5 5.5.Listing Services (Cont' D. Non-Listed Telephone Numbers 1. A customer s assigned telephone number(s) may be published only in the Company records containing such information available to the general public. If the customer makes a request, the Company will take reasonable precautions not to publish the number in its publicly distributed directories. 2. The customer releases, indemnifies and holds harmless the Company from any and all loss, claims, demands, suits or the action or any liability, whether suffered, made, instituted or asserted by the customer or by any other person, caused or claimed to have been caused, directly or indirectly by the publication of such number in its publicly distributed directories. E. Terms and Conditions 1. A primary or additional listing consists of a name, address and telephone number. The address may be omitted from the listing. A Post Office Box number and Post Office Branch may be listed in lieu of the address or address OmISSIon. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: In HO PUBLIC UTILiTIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOI\"I PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 MAR 1 9 ' Original Sheet 171 ~~...... SECRETARYTitle 61 - Local Exchan e Services 5. EXCHANGE SERVICES 5.5 DIRECTORY SERVICES (Cont 5.5.Listing Services (Cont' E. Terms and Conditions (Cont' 1. (Cont' c. If the address is included, it may be the address of the premises where the following equipment is located. . Primary Station . Extension Station . PBX Switchboard . PBX Station d. The address in a listing may include one of the following: . The street name and number. . The name of a building. . The customer s choice of street name and number when a building has more than one entrance and different addresses are assigned to each. . A corner address. . A community or locality name where no street number is available. . A community name in addition to a street number when the community is in a different post office district than the exchange. . A route number, including box number, if necessary for the proper identification of the customer service. A post office name may be included if the route number is served from a different post office than the exchange is. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: IDAHO PUBLIC UTILITIES COMMISSfl CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM APPROVED EFFECTiVi: COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Title 61 - Local Exchanl!e Services Section 5 Original Sheet 172 .../J () n&L )t:.. ~~~ SECRETA! 1'IR18'MAR 1 9 '9i 5. EXCHANGE SERVICES 5.5 DIRECTORY SERVICES (Cont 5.5.Listing Services (Cont' E. Terms and Conditions (Cont' d) e. The name used in the listing will be one of the following: (1) The name of the person living at a residence. (2) A residence customer with the same surname, telephone number and address (unless omission requested) has the option of one of the following examples as their listing: Smith, Mary T. or Smith, Mary T. Mrs. John c.; or Smith, M. T. or Smith, M. Mrs. John C. (3) The name under which a customer is conducting business. (4) The name of another business conducted at the same address by the customer. (5) Department or branches of a business. (6) The owner or owners of a business. (7) Employees or offices of a firm. (8) The name of an individual who occupies rooms let for living quarters in hotels and motels, rooming houses, apartment houses, etc., at a premises at which the customer is furnished hotel or private branch exchange service. Issued: January 31, 1997 . Issued by: Wayne Lafferty Title: Assistant Vice President Effective: IDA 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO~ PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 ' Title 61- Local Exchan e Services ECRETARY 5. EXCHANGE SERVICES 5.5 DIRECTORY SERVICES (Cont' 5.5.Listing Services (Cont E. Terms and Conditions (Cont' e. (Cont (9) A rearrangement of a name or an appearance of a name using a different spelling (10) A nickname f. For business and residence listings, designations or titles acceptable to the Company may be used. g. An additional listing involving the name of a member of a firm, or an officer of a corporation, or the name of an employee, or a department or branch of the same business, or a trade name, shall include a reference to the name of the firm, company or corporation subscribing to the telephone service and may include the same business designation as the primary service listing or a designation descriptive of connection with the firm. h. A telephone number is included with each primary, additional or reference listing. For primary listings the telephone number used for PBX service is the one assigned to the primary station. The number used for other services is the one assigned to the primary or auxiliary station. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECtDA 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A ROVED EFFECTIVE MAR 1 9 ' Title 61 - Local Exchan e Services ECRETARY 5. EXCHANGE SERVICES 5.5 DIRECTORY SERVICES (Cont' 5.5.Listing Services (Cont E. Terms and Conditions (Cont' J. For additional listings, the telephone number will be the same as that shown in the main listing except: (1) Listings for trunks to be used after business hours may show the telephone number of a separate trunk or group of trunks. (2) In PBX systems where separate trunks or groups of trunks are used, the telephone number of the separate trunk of trunk group may be used. (3) The telephone number of an auxiliary line may be shown for an additional listing. (4) Direct Inward Dialing telephone numbers for Custom PBX services may be used. Issued: January 31,1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: AHO PUBLIC UTILITIES cOMMISSIC CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 176 MAR 1 9 Title 61 - Local Exchan e Services SECRETAR' 5. EXCHANGE SERVICES DIRECTORY SERVICES (Cont5.5 5.5.Listing Services (Co nt' d) E. Terms and Conditions (Cont' d) k. For reference listings, telephone numbers of lines in a hunting group are not to be used. 1. Dual name listings may be provided for two customers subscribing to residence service who mayor may not share to same surname but who share the same service and reside at the same address. Appropriate rates and charges are applicable to changes associated with dual name listings. 2. Telephone numbers of public telephones will not be listed in the telephone directory. 3. All applications for additional listings and lines of information shall be made by the customer or authorized agent. 4. Where additional listings are provided in conjunction with initial or subsequent installations of exchange service facilities, charges begin with the day when charges for the associated service are effective. When additional listings are provided other than in conjunction with exchange facilities, the charges begin with the day following their entry into the Directory Assistance records. When additional listings are Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF HO PUBLIC UTILITIES COMMISSIOPPROVED EFFECTIVE Section 5 Original Sheet 177 MAR 1 9 ' Title 61 - Local Exchan e Services SECRETAR' 5. EXCHANGE SERVICES 5.5 DIRECTORY SERVICES (Cont' 5.5.Listing Services (Cont E. Terms and Conditions (Cont' k. (Cont 4. (Cont' included in the directory, they may not be discontinued until the end of the directory period unless the listed party or concern vacates the customer s premises or subscribes for service of the same class as furnished the customer or unless the customer s service is discontinued - or in the case of a guest listing, the listed party vacates the customer s premises or becomes a customer to residence service in his/her own name in the same exchange. 5. An additional listing of an amateur radio station located in a customer s residence may be permitted. The station must be operated under the authority of the Federal Communications Commission, only call letters assigned by the Federal Communications Commission preceded by the words "Radio Amateur" may be included in the listing. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELEC~ 0 PUBLIC UTILiTIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PROVED EFFECTIVE MAR 1 9 ' Title 61 - Local Exchan e Services 5. EXCHANGE SERVICES 5.5 DIRECTORY SERVICES (Co nt' d) 5.5.Listing Services (Cont' F. Rates and Charges 1. Additional listings may be provided to public agencies without charge where, in the Company s opinion, directory service to the public would be improved. 2. No charge applies of listing change is due to annoyance calls. 3. No charge applies to change an existing listing for the same customer on residence service. 4. No charge applies to remove or add an address to a customer s listing on residence service. 5. The rates for Non-published or Non-listed Telephone Number Service do not apply: a. To foreign exchange service where the customer is also furnished exchange service from the local exchange. b. To additional service furnished to the same customer at the same address when the primary listing is published. c. On services where the Company s tariff requires that no listing will be provided. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECq PUBLIC UTILITIES COMMrSSfONCOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF ROVED EFFECTIVE MAR 1 9 Title 61 - Local Exchan e Services ECRETARY 5. EXCHANGE SERVICES 5.5 DIRECTORY SERVICES (Cont' d) 5.5.Listing Services (Cont' F. Rates and Charges (Cont 5. (Cont' d. Where the customer has other service listed in the same name in the directory for the exchange where the customer is located, provided that both services are of the same class. e. Where a customer living in a hotel, apartment house, boarding house, or club is listed under the number of the service furnished the hotel, apartment house, boarding house, or club. f. Where service is installed for a temporary period. g. To interexchange receiving service. h. On data services where no voice use is contemplated. Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOJ ~~R6~~~C UTILITIES ~~~E~~I COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 5 Original Sheet 180 MAR 1 9 Title 61- Local Exchan e Services SECRETAR' 5. EXCHANGE SERVICES 5.5 DIRECTORY SERVICES (Cont 5.5.Listing Services (Cont' d) F. Rates and Charges (Cont' 6. Foreign Listings a. Additional listings may be furnished at the request of customers in the alphabetical list of an exchange other than the one where they would normally be shown. AREA 1 NO NRECURRIN G MONTHLY USOC CHARGE RATE Foreign Listings - Business CLT $5.$2. - Residence FAL $5.$1.50 - Residence -NL YXB NjA $0. Discounted(l) Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICA nONS COMPANY dba CITIZENS TELECO COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF HO PUBLIC UTILITIES cOMMISSIOPPROVED EFFECTIVE Section 5 Original Sheet 181 MAR 1 9 Title 61 - Local Exchan e Services SECRETAR'I 5. EXCHANGE SERVICES 5.5 DIRECTORY SERVICES (Co nt' 5.5.Listing Services (Cont' F. Rates and Charges (Cont'd) 7. Additional Listings AREA 1 NON RECURRING MONTHLY CHARGE RATEUSOC Business Service Listings - Each listing for an Indiv., firm, Corp., Assn., or concern regularly subscribing to exchange business service or a customer of a Radio Common Carrier radio-telephone service system connected to the exchange and Company message toll network. - Each listing for an Indiv., firm, Corp., Assn., or concern not subscribing to exchange business service bu t represented by a customer CLT $5.$2. CLT $5.$2. NON AREA 2 RECURRING MONTHLY USOC CHARGE RATE - Change in Primary Listings Business N/A $20. Residence N/A - Nonpublished service, each telephone number Business NPU $20.$4. Residence NPU - Nonlisted service, each nonlisted listing Business NLT $20.$2.50 Residence NLT 8.00 Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM 10 HO PUBLIC UTILITIES COMMISSIO~ COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PPROVED EFFECTIVE Section 6 Original Sheet 182 Title 61-Local Exchange Service RESERVED FOR FUTURE USE Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Continued Effective: MAR 1 9 ' SECRETARY CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM 10 HO PUBLIC UTILITIES cOMMISSIO" COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PPROVED EFFECTIVE Section 6 Original Sheet 183 MAR 1 9 ' Title 61-Local Exchange Service .f~~~SECRETARY RESERVED FOR FUTURE USE Continued Issued: January 31 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President 10 HO PUBLIC UTILITIES cOMMISSIOI CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 6 Original Sheet 184 Title 61-Local Exchange Service RESERVED FOR FUTURE USE Issued: January 31 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Effective: MAR 1 9 ' n.:t. J2 ~SECRETARY Continued CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELEC()~H PUBLIC UTIlITIESCOMM1SSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF AP OVED EFFECTIVE Title 61- Local Exchange Service MAR 1 9 ' RET ARY 6. RESERVED FOR FUTURE USE Continued Issued: January 31 , 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOAPAH PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF AP ROVED EFFECTIVE Section 6 Original Sheet 186 MAR 1 9 r Title 61- Local Exchange Service CRETARV 6. RESERVED FOR FUTURE USE Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOMID 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PROVED EFFECTIVE Section 6 Original Sheet 187 MAR 1 9 ' Title 61-Local Exchange Service SECRETARY 6. RESERVED FOR FUTURE USE Continued Issued: January 31 , 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President 10 HO PUBLIC UTILITIES COMMISSIO~CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVED EFFECTIVECOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 7 Original Sheet 188 Title 61 - Local Exchange Services RESERVED FOR FUTURE USE Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President MAR 1 9 ' .J-k....(~~,q.SECRETARY Continued CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOMDA 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PROVED EFFECTIVE Section 7 Original Sheet 189 MAR 1 9 ' Title 61 - Local Exchange Services ECRETARY RESERVED FOR FUTURE USE Continued Issued: January 31 , 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOrWA 0 PUBLIC UTiliTIES COMM1SSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF AP ROVED EFFECTIVE Title 61 - Local Exchange Services Section 7 Original Sheet 190 RESERVED FOR FUTURE USE Continued Issued: January 31 , 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President MAR 1 9 ' CRETARV CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM IO HO PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PROVED EFFECTIVE Section 7 Original Sheet 191 Title 61 - Local Exchange Services RESERVED FOR FUTURE USE Issued: January 31 , 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President MAR 1 9 ' SECRETARV Continued CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO~D 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PROVED EFFECTIVE Section 7 Original Sheet 192 Title 61 - Local Exchange Services RESERVED FOR FUTURE USE Issued: January 31 , 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President Continued MAR 1 9 ' SECRETARY IDA 0 PUBLIC UTILITIES COMMISSION CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM A PROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Title 61 - Local Exchange Services Section 7 Original Sheet 193 RESERVED FOR FUTURE USE Issued: January 31 , 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President 18 'MAR 1 9 ' J2. ~.L.J;:~SECRETARY Continued CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECorJDA 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PROVED EFFECTIVE Section 7 Original Sheet 194 MAR 1 9 ' Title 61 - Local Exchange Services ~.loc,- ECRETARY RESERVED FOR FUTURE USE Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President II~AHO PUBLIC UTILITIES cOMMISSI(CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM APPROVED EFFECTIVECOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 8 MAR 1 8 '97 MAR 1 9 ' Original Sheet 195 \ (1, nili- fl ~l'(.,'~SECRETARTitle 61 - Local Exchange Services 8. CONNECTIONS OF PREMISES EQUIPMENT TO TELECOMMUNICATIONS SYSTEMS TABLE OF CONTENTS PARAGRAPH PARAGRAPH NUMBER TITLE PAGE NUMBER OUTSIDE PLANT FACILITIES 196 8.2 SERVICE CONNECTIONS 198 Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President DAHO PUBLIC UTILITIES COMMISSICITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM APPROVED EFFECT IV COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 8 Original Sheet 196 MAR 1 8 'MAR 1 9 '9' Title 61 - Local Exchange Services ~n.:t. J2 ~ SECRET 8. CONNECTIONS OF PREMISES EQUIPMENT TO TELECOMMUNICATIONS SYSTEMS OUTSIDE PLANT FACILITIES A. General 1. Except as otherwise provided in these rules, the Company will, at its own expense, furnish, install and maintain all facilities necessary service applicants or customers in accordance with its lawful rates, rules and current construction standards. 2. Pole line and buried wire extensions necessary to furnish telephone service will be made by the Company in accordance with the tariff schedules, provided dedicated streets are available, or acceptable easements can be obtained without additional charge or condemnation. Outside plant facility charges are computed in accordance with the regular rates set forth in the tariff schedules and the payment of such charges gives the customer no ownership or control of the extension. 3. Except as otherwise provided, the Company may permit the customer to furnish the outside plant facilities in accordance with the construction standards of the Company in lieu of outside plant facility charges, but in all such cases the ownership of the facilities shall be vested in the Company. 4. Contracts for the telephone service where outside plant facilities at filed charges is necessary may be required by the Company as a condition incident to the establishment of service, for a period not to exceed three years. 5. The Company will determine the specific type of construction and route to be used in each particular case. Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOfrt) I\HO PUBLIC UTILITIES cOMMISSIDr COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PPROVED EFFECTIVE Title 61 - Local Exchange Services Section 8 'MR 1 8 'Original Sheet 197 1-:7 () vi ,.,. ,;c. . 8. CONNECTIONS OF PREMISES EQUIPMENT TO TELECOMMUNICATIONS SYSTEMS MAR 1 9 ' SECRET ARY OUTSIDE PLANT FACILITIES (Cont B. Facilities to the Property of an Applicant or Customer (Other than Service Connections) 1. In areas where the Company desires to maintain underground rather than aerial facilities for its operating convenience, the Company will at no additional expense, construct the necessary underground facilities for service connections in accordance with its established construction standards. 2. In all other cases (including facilities within subdivisions where under agreement with tract owners or promoters, the Company has installed service by means of underground facilities), if the applicant or customer requests underground construction he will be required to pay the difference between the cost of providing underground facilities and the estimated cost of constructing equivalent aerial facilities. In lieu of all or part of such payment the applicant or customer may furnish such materials or perform such work as may be mutually agreed between the Company and the applicant or customer. Upon acceptance by the Company, ownership of any materials so furnished shall vest in the Company. Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECdf;)f\ 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PROVED EFFECTIVE Section 8 Original Sheet 198 MAR 1 9 ' Title 61 - Local Exchange Services SECRETARY 8. CONNECTIONS OF PREMISES EQUIPMENT TO TELECOMMUNICATIONS SYSTEMS 8.2 SERVICE CONNECTIONS A. New Underground Service Connections When applicant or customer, including subdivider or developer, either requests or is lawfully required to provide underground facilities, the Company will furnish such service under the following conditions with respect to underground service connections. 1. To property of applicant or customer, including subdivider or developer. a. Tracts or Subdivisions The Company will construct underground service connections without charge where right of way can, in the Company judgment, be reasonably obtained, and where soil conditions and topography are such that trenching costs will not materially exceed the Company's average trenching costs. Where right of way or trenching costs are materially excessive, the subdivider or developer will pay the difference between that actual cost and average right of way and/ or trenching costs. b. All Other Cases In all cases other than those referenced above, if the applicant or customer requests underground construction he will be required to pay the difference between the cost of providing an underground service connection and the Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM AHO PUBLIC UTILITIES cOMMISSIO COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PPROVED EFFECTIVE Section 8 Original Sheet 199 MAR 1 9 ' Title 61 - Local Exchange Services SECRETAR' 8. CONNECTIONS OF PREMISES EQUIPMENT TO TELECOMMUNICATIONS SYSTEMS SERVICE CONNECTIONS (Cont' A. New Underground Service Connections (Cont' d) (Cont b. (Cont' estimated cost of constructing the aerial equivalent. In lieu of all or part of such payment, the applicant or customer may furnish such materials or perform such work as may be mutually agreed between the Company and the applicant or customer. Upon acceptance by the Company, ownership of any material so furnished shall vest in the Company. 2. On Property of an Applicant or Customer, Including Subdivider or Developer a. Where the Company determines that conduit is to be used for the service connection, the applicant or customer will furnish, install and maintain at his expense the required conduit in accordance with the Company s specifications, or b. Where the Company determines that buried wire or buried cable is to be Used for the service connection, the applicant or customer will provide or pay the cost of the underground supporting structure, and Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO\Q 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PROVED EFFECTIVE Section 8 Original Sheet 200 MAR 1 9 ' Title 61 - Local Exchange Services ~&~~ SECRETARY 8. CONNECTIONS OF PREMISES EQUIPMENT TO TELECOMMUNICATIONS SYSTEMS SERVICE CONNECTIONS (Cont A. New Underground Service Connections (Cont' 2. (Cont' d) c. In either a. or b. above, the Company will at its expense furnish, install and maintain the service connection wire or cable. B. Interior Wiring 1. The interior wiring in buildings to provide telephone service to the occupants will be furnished, installed and maintained by the customer. The owner of a building under construction will furnish and install interior wiring which conforms with the specifications of the Company, the Company will connect its facilities at the point of demarcation. Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President IUAHO PUBLIC UTILITIES cOMMISSI( CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM APPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MM 18'MAR 1 9 ' Title 61- Local Exchange Services Section 9 Original Sheet 201 ...,.,.. J2 ~~~ - SECRETAR 9. CENTRAL OFFICE SERVICES T ABLE OF CONTENTS PARAGRAPH PARAGRAPHNUMBER TITLE RESERVED FOR FUTURE USE PAGE NUMBER 202 Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President Title 61- Local Exchange Services 0 PUBLIC UTILITIES COMMISSIONA PROVED EFFECTIVECITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELEC COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF MAR 1 9 SECRETARY 9. CENTRAL OFFICE SERVICES 1 RESERVED FOR FUTURE USE Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President 10 HO PUBLIC UTILITIES cOMMISSIO CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM PPROVED EFFECTIVE COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 10 Original Sheet 203 MAR 1 9 ' Title 61- Local Exchange Services ,.,6.... J2 SECRETARY 10. MISCELLANEOUS SERVICE OFFERINGS T ABLE OF CONTENTS PARAGRAPH PARAGRAPHNUMBER TITLE PAGE NUMBER 10. 10. 10. MILEAGE CHARGES Extension Line Service Tie Lines 204 204 205 10. 10.2. 10. 10.2. SCREENING / RESTRI CTI ON SER VICES Toll Restriction Information Services Access Restriction Blocking for 10XXXI + and 10XXX011 + 208 208 209 211 10. 10. CALLER IDENTIFICATION BLOCKING OPTIONS 213Per Line Blocking 213 Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELEC~ 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PROVED EFFECTIVE MAR 1 9 ' Title 61- Local Exchange Services ECRETARY 10. MISCELLANEOUS SERVICE OFFERINGS 10.Mileage Charges 10.1 Extension Line Service A. Off-Premises Extension Lines Extension lines will be installed outside the building in which the main line termination is located, if facilities and operating conditions permit, as shown below. 1. Same Customer An off-premises extension line will be installed on premises of the customer. 2. Different Customers An off-premises extension line will be installed on a premises of a party other than the customer to the off-premises line service only when the occupant of the premises on which the line is to be installed is a customer to premium flat rate, basic measured, or private branch exchange system service. Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO HO PUBLIC UTILITIES cOMMISSlorCOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PPROVED EFFECTIVE Section 10 Original Sheet 205 MAR 1 9 Title 61- Local Exchange Services 10. MISCELLANEOUS SERVICE OFFERINGS SECRETARY 10.Mileage Charges (Cont' 10.2 Tie Lines A. Description Tie lines are applicable within an exchange and within a LATA (Local Access and Transport Area) between Private Branch Exchange Systems. B. Terms and Conditions 1. Terminal Loop Rates apply in addition to the rates shown in this Tariff section except where all terminals are in the same building. 2. Tie lines (except those to subsidiary private branch exchanges or switching equipmentO may be equipped to prevent connection with exchange access lines and with stations off the premises on which the switchboards and attendant' equipments are located. 3. The rates provide for the furnishing of two-point connections as follows: a. Connection between any two PBX station lines connected to the switchboard answering positions or attendant' equipment in which the tie line terminates. Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECcm PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PROVED EFFECTIVE Section 10 Original Sheet 206 MAR 1 9 Title 61- Local Exchange Services SECRETARY 10. MISCELLANEOUS SERVICE OFFERINGS 10.Mileage Charges (Co nt' d) 10.2 Tie Lines (Cont' d) B. Terms and Conditions (Cont 3. (Cont b. Connection of a single tie line (at either but not both ends simultaneously) to a PBX exchange access line or where facilities and operating conditions permit, to an interexchange private line. Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECd~ 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PROVED EFFECTIVE Title 61- Local Exchange Services MAR 1 9 ECRETARV 10. MISCELLANEOUS SERVICE OFFERINGS 10.Mileage Charges (Cont' d) 10.2 Tie Lines (Cont' d) C. Rates and Charges Current Rate Different Building USOC Nonrecurring Monthly Each tie line, same 1LTBH (1)$2. customer Each tie line, same 1LTDH (1)$11.25 customer MontWy Rate Different Building USOC Nonrecurring Monthly Each tie line, same 1LTBH (1) customer Each tie line, same 1LTDH (1) customer (1) A Nonrecurring Charge from Section 5 also applies. Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOIIJ 0 PUBLIC UTILITIES COMMfSSIOI COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PPROVED EFFECTIVE Section 10 Original Sheet 208 MDR 1 9 ' Title 61- Local Exchange Services SECRET 10. MISCELLANEOUS SERVICE OFFERINGS 10.Screening/ Restriction Services 10.2.1 Toll Restriction A. Description Toll Restriction prevents access to the toll network, including access to 900 type toll services. Local Directory Assistance calls are not allowed. When customers dial "0" or "I II from a restricted line the call will be diverted to a Company provided intercept announcement. B. Terms and Conditions 1. Toll Restriction is offered only where exchange service is furnished from No. 1/1A ESS, No. 2/2B ESS or No.3 ESS Central Offices. 2. This service is available only on local individual residence and busines lines and PBX Trunks. This service is provided only where facilities and operating conditions permit. 3. Provision of Toll Restriction Service does not alleviate customer s responsibility for completed toll calls. Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PROVED EFFECTIVE Title 61- Local Exchange Services MAR 1 9 ' SECRETARY 10. MISCELLANEOUS SERVICE OFFERINGS 10.Screening/Restriction Services (Cont' 10.1 Toll Restriction (Cont' d) C. Rates and Charges Rates and charges for this service are in addition to the rates and charges for the class, type and grade of service furnished. Non- Toll Restriction, each individual line or PBX Trunk equipped $24. Monthly $2. Current Rate USOC KXT recurring 10.2 Information Services Access Restriction A. Description Information Service Access Restriction prevents calls made from individual residence and business access lines from reaching information services (for example, those reached by dialing 900 or 976). B. Terms and Conditions 1. Information Services Access Restriction is offered only where central office facilities permit. Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOtD HO PUBLIC UTILITIES cOMMISSIO~ COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PROVED EFFECTIVE Section 10 Original Sheet 210 MAR 1 9 ' Title 61- Local Exchange Services SECRETARY 10. MISCELLANEOUS SERVICE OFFERINGS 10.2 Screening/ Restriction Services (Cont' d) 10.2.2 Information Services Access Restriction (Cont B. Terms and Conditions (Cont'd) 2. Information Services Access Restriction is only available on direct! y dialed calls. 3. No charge applies to remove Information Services Access Restriction. C. Charges Information Services Access Restriction, each line Initial Installation USOC Charge RTVX9 N/A RTVX9 $16. Nonrecurring Charge Subsequent installation on same line for the same service Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO:rJD HO PUBLIC UTILITIES cOMMISSIOI COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PPROVED EFFECTIVE Section 10 Original Sheet 211 MAR 1 9 ' Title 61- Local Exchange Services SECRETARY 10. MISCELLANEOUS SERVICE OFFERINGS 10.Screening/Restriction Services (Cont' 10.2.3 Blocking for 10XXXI /10XXXOll A. Description This service prevents 10XXXI + and 10XXX011 + calls from being completed. Blocked calls will be routed to an announcement. B. Terms and Conditions 1. This service is offered subject to the availability of existing central office facilities. 2. In the absence of product malfunction, the provision of 10XXXI + /10XXX011 + Blocking does not alleviate the customer responsibility for completed toll calls. 3. Other Toll Restriction type services are available to customers subscribing to 10XXXI + /10XXXOll + Blocking. Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOtJP HO PUBLIC UTILITIES cOMMISSlor COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PPqOVED EFFECTIVE Section 10 Original Sheet 212 Title 61- Local Exchange Services 10. MISCELLANEOUS SERVICE OFFERINGS 10.2 Screening/Restriction Services (Cont 10.3 Blocking for 10XXXI /10XXXOll Rates and Charges USOC Per line, trunk,RTVXY or NAF arranged Per line, trunk,RTVXY or NAF arranged Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Non Recurring $4. $0. Effective: MAR 1 9 SECRETARY Monthly Rate $0. $0. Continued CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECdQ PUBLIC UTILITIES cOMMIS~~N COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PROVED EFFECT Section 10 Original Sheet 213 MAR 1 9 Title 61- Local Exchange Services ~~~ SECRETARY 10. MISCELLANEOUS SERVICE OFFERINGS 10.Caller Identification Blocking Options 10.1 Per Line Blocking A. Description Caller Identification Blocking - Per Line provides a permanent private indicator on a customer s line. Once blocking is established on the cusomter s line, the private status can be deactivated by the customer by dialing a code, *82 or 1182 on rotary phones, before each call, to change the indicator from private to public. This one call unblock allows the name and number to be sent for that one call only. If a line is equipped with Caller Identification Blocking - Per Line, the name and number of that line will not be delivered to any subscriber of Caller Identification. Poison control centers, hospitals, medical centers and others who might use Caller Identification will not be able to identify callers with Caller Identification Blocking - Per Line who need assistance. E911 is not affected. B. Rates and Charges Customers who choose Caller Identification Blocking - Per Line for the first time, or when one of the following conditions occurs, will not be charged the nonrecurring charge: Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECQDA 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF A PROVED EFFECTIVE Title 61- Local Exchange Services MAR 1 9 ' ECRETARY 10. MISCELLANEOUS SERVICE OFFERINGS 10.Caller Identification Blocking Options (Cont 10.1 Per Line Blocking (Cont' B. Rates and Charges (Cont The customer is ordering new exchange access line service (See Section 5). The customer is moving their exchange access line service from one address to another address within Northern Idaho. Caller Identification Blocking - Per Line will always be provided free to law enforcement, domesticviolence agencies, and crisis intervention agencies (including sexual abuse agencies). Upon certification by domestic violence agencies, crisis intervention agencies or sexual abuse agencies, volunteers working for those agencies also quality for free line blocking. Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President 10 HO PUBLIC UTILITIES COMMISSIOICITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM" PPROVED EFFECTIVECOMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF Section 11 Original Sheet 215 MAR 1 9 ' Title 61 - Local Exchange Services SECRETARY 11. RESERVED FOR FUTURE USE T ABLE OF CONTENTS PARAGRAPH PARAGRAPHNUMBER TITLE 11.RESERVED FOR FUTURE USE PAGE NUMBER 216 Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOIl.O HO PUBLIC UTILITIES cOMMISSIO~ COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PPROVED EFFECTIVE Section 11 Original Sheet 216 MAR 1 9 Title 61 - Local Exchange Services SECRETARY 11. RESERVED FOR FUTURE USE 11.RESERVED FOR FUTURE USE Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECdD.A 0 PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF lvA! PROVED EFFECTIVE Section 12 M Original Sheet 217 MAR 1 9 ' Title 61 - Local Exchange Services EGRET ARY 12. RESERVED FOR FUTURE USE T ABLE OF CONTENTS PARAGRAPH PARAGRAPH NUMBER TITLE 12.RESERVED FOR FUTURE USE PAGE NUMBER 218 Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECQI1A iO PUBLIC UTILITIES COMMISSION COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PROVED EFFECTIVE Title 61- Local Exchange Services Section 12 M R 1 8 Original Sheet 218 L...1""': () ,./ ". 'Co won""- ,;c. 12. RESERVED FOR FUTURE USE 12.RESERVED FOR FUTURE USE Continued MAR 1 9 SECRETARY Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOM AHO PUBLIC UTILITIES cOMMISSIC COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF APPROVED EFFECTIVE Section 13 MAR 1 8 ' Original Sheet 219 MAR 1 9 ' Title 61 - Local Exchange Services SECRETAR' 13. RESERVED FOR FUTURE USE T ABLE OF CONTENTS PARAGRAPH PARAGRAPHNUMBER TITLE 13.RESERVED FOR FUTURE USE PAGE NUMBER 220 Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOrtD HO PUBLIC UTILITIES cOMMISSlor COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PPROVED EFFECTIVE Title 61 - Local Exchange Services Section 13 Original Sheet 220 13. RESERVED FOR FUTURE USE 13.RESERVED FOR FUTURE USE Issued: January 31, 1997 Issued by: Wayne Lafferty Title: Assistant Vice President Continued Effective: MAR 1 9 SECRETARY CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECO?!P HO PUBLIC UTILITIES COMMISSIOI COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PPROVED EFFECTIVE Section 14 Original Sheet 221 MAR 1 9 ' Title 61- Local Exchange Services SECRETARY 14. RESERVED FOR FUTURE USE TABLE OF CONTENTS PARAGRAPH PARAGRAPH NUMBER TITLE 14.RESERVED FOR FUTURE USE PAGE NUMBER 222 Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President CITIZENS TELECOMMUNICATIONS COMPANY dba CITIZENS TELECOJP HO PUBLIC UTILITIES cOMMISSIO~ COMPETITIVE EXCHANGE AND NETWORK SERVICES TARIFF PPROVED EFFECTIVE Section 14 Original Sheet 222 MAR 1 9 Title 61- Local Exchange Services SECRETARY 14. RESERVED FOR FUTURE USE 14.RESERVED FOR FUTURE USE Continued Issued: January 31, 1997 Effective: Issued by: Wayne Lafferty Title: Assistant Vice President