800 Response Information Services LLC.pdf

800 Response Information Services LLC Idaho PUC Tariff No.1
First Revised Sheet 1
TITLE SHEET
800 RESPONSE INFORMATION SERVICES LLC
IDAHO TELECOMMUNICATIONS TARIFF
This tariff contains the descriptions,regulations,and rates applicable to the furnishing of service
for the provision of non-residential switched intrastate telecommunications services furnished by
800 Response Information Services LLC,with principal offices at 1795 Williston Road,Suite T
200,South Burlington,VT 05403.This tariff applies for services furnished within the State of T
Idaho.This tariff is on file with the Idaho Public Utilities Commission.Copies may be
inspected during normal business hours at the company’s principal place of business.
Issued:December 22,2015 Effective:January 25,2016
Issued by:Stephanie Perrotte,Tariff Director
1795 Williston Road tdahPubhc Utilltes Comnssion T
of the Secretaiy
Suite 200 ACCEPTED FOR FILING
South Burlington,VT 05403 T
JAN 2 5 iQ
800 Response Information Services LLC Idaho PUC Tariff No.1
First Revised Sheet 2
CHECK SHEET
Pages 1 through 23 inclusive of this tariff are effective as of the date shown at the bottom of the T
respective page(s).Original and revised pages as named below comprise all changes from the
original tariff and are currently in effect as of the date on the bottom of this page.
SHEET REVISION
1 First Revised*
2 First Revised*
3 First Revised*
4 First Revised*
5 First Revised*
6 First Revised*
7 First Revised*
8 First Revised*
9 First Revised*
10 First Revised*
11 First Revised*
12 First Revised*
13 First Revised*
14 First Revised*
15 First Revised*
16 First Revised*
17 First Revised*
18 First Revised*
19 First Revised*
20 First Revised*
21 First Revised*
22 Original*
23 Original*
*New or Revised Page
Issued:December 22,2015 Effective:January 25,2016
Issued by:Stephanie Perrotte,Tariff Director Pubhc Utihties Commsson
1795 Williston Road Office the Secretary T
Suite 200 ACCEPTED FOR HLING
South Burlington,VT 05403 T
800 Response Information Services LLC Idaho PUC Tariff No.1
First Revised Sheet 3
TABLE OF CONTENTS
Sheet
Title Sheet 1
Check Sheet 2
Table of Contents 3
Tariff Format 4
Symbols 5
Service Area Map 6
Section 1 -Definitions 7
Section 2 -Rules and Regulations 9
Section 3 -Description of Services 18
Section 4 -Rates 20
Section 5 -Promotions 23
Issued by:Stephanie Perrotte,Tariff Director
1795 Williston Road
Suite 200
South Burlington,VT 05403
Issued:December 22,2015
T
T
T
Effective:January 25,2016
dai P!ic ifites Conss:o
Ottie of the Secretary
ACCEPTED FOR FILING
Li4 2 5 2016
8ose,daho
800 Response Information Services LLC Idaho PUC Tariff No.1
First Revised Sheet 4
TARIFF FORMAT
1.Sheet Numbering -Sheet numbers appear in the upper right-hand corner ofthe page.Sheets
are numbered sequentially.When a new sheet is added between existing pages with whole
numbers,a decimal is added.For example,a new page added between sheets 11 and 12 would be
sheet 11.1.
2.Sheet Revision Numbers -Revision numbers also appear in the upper right-hand corner of the
sheet.These numbers are used to indicate the most current sheet version on file with the
Commission.For example,the 4th Revised Sheet 13 cancels the 3rd Revised Sheet 13.A
revision may be suspended by the Commission for further review and consideration.Consult the
Check Sheet for the sheets currently in effect.
3.Paragraph Numbering Sequence -There are nine levels of paragraph coding.Each level of
coding is subservient to its next higher level.The following is an example of the numbering
sequence used in this tariff.
2.1
2.1.1
2.l.1.A
2.1.l.A.1
2.1.1.A.1.(a)
2.1.1.A.1.(a).I
2.1.1 .A.1 .(a).I.(i)
2.1.1 .A.1 .(a).I.(i).(1)
4.Check Sheet -When a tariff filing is made with the Commission,an updated Check Sheet or
Sheets accompany the tariff filing.The Check Sheet(s)lists the page(s)contained in the tariff,
with a cross reference to the current Revision Number.When new page(s)are added,the Check
Sheet(s)are changed to reflect the revision.All revisions made in a given filing are designated
by an asterisk (*).There will be no other symbols used on the Check Sheet(s)if these are the
only changes made to them (i.e.,the format,etc.remains the same,just revised revision levels on
some page(s)).The tariff user should refer to the latest Check Sheet(s)to find out if a particular
page is the most current on file with the Commission.
Issued:December 22,2015 Effective:January 25,2016
Issued by:Stephanie Perrotte,Tariff Director
1795 Williston Road T
Suite 200 .
‘J te ommsson
South Burlington,VT 05403 ACCE NS
800 Response Information Services LLC Idaho PUC Tariff No.1
First Revised Sheet 5
SYMBOLS
The following are the only symbols used for the purposes indicated below:
C -to signify a changed regulation
D -to signify a discontinue or deleted rate or regulation
I -to signify a rate increase
M to signify tariff information moved to a different page without any change
N -to signify a new or changed rate or regulation
R -to signify a rate reduction
T -to signify a change in text but no change in an existing rate or regulation
Issued:December 22,2015 Effective:January 25,2016
Issued by:Stephanie Perrotte,Tariff Director
1795 Williston Road Idaho Pubhc Utilities Commssori T
Suite 200 or!je tie Scy
South Burlington,VT 05403 ACC EOR HUNG T
800 Response Information Services LLC Idaho PUC Tariff No.1
First Revised Sheet 6
SERVICE AREA MAP
800 Response Information Services LLC will provide intrastate service throughout the State of
Idaho.
Issued:December 22,2015 Effective:January 25,2016
Issued by:Stephanie Perrotte,Tariff Director
1795 Williston Road T
Suite 200 Idaho Pubhc Utti Comm4ssjonflffnft
South Burlington VT 05403 T
800 Response Information Services LLC Idaho PUC Tariff No.I
First Revised Sheet 7
SECTION 1 -DEFINITIONS
Access Line -An arrangement from a local exchange telephone company or other common carrier,
using either dedicated or switched access,which connects a Customer’s location to the Carrier’s
location or switching center.
Authorization Code -A numerical code,one or more of which may be assigned to a Customer,to
enable the Carrier to identify the origin of the Customer so it may rate and bill the call.Automatic
number identification (ANT)is used as the authorization code wherever possible.
Authorized User -A person or entity that accesses the Company’s services.An Authorized User is
responsible for compliance with this tariff.
Automatic Numbering Identification (ANT)-A type of signaling provided by a local exchange
telephone company that automatically identifies the local exchange line from which a call originates.
Call Reporting System —A computerized system for providing detailed,real-time reports of call
records,including calls that are not completed due to busy signals and ring-no-answers,via the
internet.
Common Carrier -A company or entity providing telecommunications services to the public.
Carrier or Company -Refers to 800 Response Information Services LLC.
Completed call -A call which the Company’s network has determined has been answered by a
person,answering machine,fax machine,computer modem device,or other mechanical answering
device.
Customer -The person,firm,corporation or other legal entity which orders the services of the
Company and is responsible for the payment of charges and for compliance with the Company’s
tariff regulations.
Customer -Provided Facilities -The term “Customer -Provided Facilities”denotes all
communications facilities provided by the Customer and/or Authorized User other than those
provided by the Company.
Issued:December 22,2015 Effective:January 25,2016
Issued by:Stephanie Perrotte,Tariff Director
1795 Williston Road T
Idaho Pubc Ut1U83 uomm+ssan
Suite 200 Office of tho Secretary
South Burlington,VT 05403 ACCEPTED OF FHNG T
800 Response Information Services LLC Idaho PUC TariffNo.1
First Revised Sheet 8
SECTION 1 —DEFINITIONS Continued
Dedicated Access -The Customer gains entry to the Company’s services by a direct path from the
Customer’s location to the company’s point of presence.
Intrastate Message Telecommunications Service (“MTS”)-The term “Intrastate Message
Telecommunications Services”denotes the furnishing of intrastate switched service to the
Customer for the completion of long distance voice and dial-up low speed data transmissions over
voice grade channels between points wholly within the State of Idaho.
Residential customer -A customer who has telephone service at a dwelling and the service is used
primarily for domestic or social purposes.All other customers are non-residential customers.
Resp.Org.-Responsible Organization or entity identified by an 8XX service Customer that
manages and administers records in the SMS 800 Database.
Service -Any telecommunications service(s)provided by the carrier under these schedules.
Station -A telephone instrument consisting of a connected transmitter,receiver,and associated
apparatus to permit sending or receiving telephone messages.
Switched Access -The Customer gains entry to the Company’s services by a transmission line that
is switched through the local exchange carrier to reach the Company’s point of presence.
Toll Free Service -An interexchange service offered pursuant to this tariff for which the called
party is assigned an 8XX-NXX-XXX number and is billed for calls terminating at that number.
Underlying Carrier -The telecommunications carrier whose network facilities provide the
technical capability and capacity necessary for the transmission and reception of Customer
telecommunications traffic.
Shared Use Toll Free Service -A toll free service which terminates traffic to more than one
purchaser based upon some unique identification qualifier (such as area code).
Commission -Used throughout this tariff to mean the Idaho Public Utilities Commission.
Issued:December 22,2015 Effective:January 25,2016
Issued by:Stephanie Perrotte,Tariff Director kah tc Caim4srni
1795 Wilhston Road ,
T
Suite 200
South Burlington,VT 05403 9 T
800 Response Information Services LLC Idaho PUC Tariff No.1
First Revised Sheet 9
SECTION 2-RULES AND REGULATIONS
2.1 Undertaking of the Company
Service is offered to non-residential Customers of the Company to provide toll free service
originating and terminating geographically within the State of Idaho,using the Company’s
network configuration.The Company provides switched inbound toll free long distance
services for voice grade and low speed dial-up data transmission services.The Company
does not undertake to transmit messages but furnishes the use of its facilities to its
Customers for communications.All services are provided subject to the terms and
conditions set forth in this tariff
The Company’s services and facilities are provided on a monthly basis unless otherwise
provided,and are available twenty-four hours per day,seven days per week.
In-state toll services provided by the Company are provided on a statewide basis and are
not intended to be limited geographically.The Company offers service to all those who
desire to purchase service from the Company consistent with all of the provisions of this
tariff Customers interested in the Company’s services shall provide sufficient information
to the Company to fully identify the Customer and the services requested.
2.2 Limitations
2.2.1 Service is offered subject to the availability of facilities and provisions of this tariff.
2.2.2 The Company reserves the right to discontinue furnishing service,or limit the use of
service necessitated by conditions beyond its control,or when the Customer is using
service in violation of the law or the provisions of this tariff
2.2.3 All regulations and conditions contained in this tariff shall apply to all such
permitted assignees or transferees,as well as all conditions for service.
Issued:December 22,2015 Effective:January 25,2016
Issued by:Stephanie Perrotte,Tariff Director
1795 Williston Road Pubhc UtWties Comnissor T
Cffe.of the Socret&ySuite200ACCEPTEDFORFiLING
South Burlington,VT 05403 T
JAN 2 5 2016
800 Response Information Services LLC Idaho PUC Tariff No.I
First Revised Sheet 10
SECTION 2-RULES AND REGULATIONS Continued
2.3 Use of Services
2.3.1 The use of the Company’s services without payment for service or attempting to
avoid payment for service by fraudulent means or devices,schemes,false or invalid
numbers,or false calling or credit cards is prohibited.
2.3.2 Customers shall not use the service provided under this tariff for any unlawful
purpose.
2.4 Liability
2.4.1 Except as stated in this section,the Company shall have no liability for damages of
any kind arising out of or related to events,acts,rights or privileges contemplated in
this tariff Under no circumstances whatever shall the Company or its officers,
directors,agents,or employees be liable for indirect,incidental,special or
consequential damages.
2.4.2 The liability of the Company,if any,for damages resulting in whole or in part from
or arising in connection with the furnishing of service under this tariff,including but
not limited to mistakes,omissions,interruptions,delays,errors,or other defects in
transmission,or failures or defects in facilities furnished by the Company in the
course of furnishing service or arising out of any failure to furnish service shall in
no event exceed an amount of money equivalent to the charge for the affected call.
However,any such mistakes,omissions,interruptions,delays,errors,or defects in
transmission or service that are caused by or contributed to by the negligence or
willful act of Customer,or which arise from the use of Customer-Provided
Issued:December 22,2015 Effective:January 25,2016
Issued by:Stephanie Perrotte,Tariff Director idaho Pbc Üt2S Comrsjor,
1795 Williston Road Office of the Seoretaru T
Suite 200 ACCEPTED FOR FlUNG I
South Burlington,VT 05403 T
800 Response Information Services LLC Idaho PUC Tariff No.1
First Revised Sheet 11
SECTION 2 -RULES AND REGULATIONS Continued
Facilities or equipment shall not result in the imposition of any liability whatsoever
upon the Company.
2.4.3 The Company shall not be liable for any failure of performance hereunder due to
causes beyond its control,including but not limited to Acts of God,fires,flood or
other catastrophes;atmospheric conditions or other phenomena of nature,such as
radiation;any law,order,regulation,directive,action or request of the United States
Government,or any other government,including state and local governments
having jurisdiction over the Company or the services provided hereunder;national
emergencies;civil disorder,insurrections,riots,wars,strikes,lockouts,work
stoppages,or other labor problems or regulations established or actions taken by
any court or government agency having jurisdiction over the Company or the acts of
any party not directly under the control of the Company.
2.4.4 The Company is not liable for any act or omission of any entity,other than
employees or agents of the Company,furnishing facilities or services connected
with or provided in conjunction with the Company’s services.
2.4.5 The Company shall be indemnified and held harmless by the Customer against:all
claims for libel,slander,or infringement of copyright or trademark arising out of the
material,data,information,or other content transmitted over the Company’s
facilities,and any other claim arising out of any act or omission of the Customer in
connection with any service or facility provided by the Company.
2.4.6 The included tariff language does not constitute a determination by the Commission
that a limitation of liability imposed by the Company should be upheld in a court of
law.Acceptance for filing by the Commission recognizes that it is a court’s
responsibility to adjudicate negligence and consequential damages claims.It is also
the court’s responsibility to determine the validity of the exculpatory clause.
Issued:December 22,2015 Effective:January 25,2016
Issued by:Stephanie Perrotte,Tariff Director Utilltis Ccmmision
1795 \Villiston Road T
‘r’
Suite 200 ,ii.LT ci I
South Burlington,VT 05403 T
800 Response Information Services LLC Idaho PUC Tariff No.1
First Revised Sheet 12
SECTION 2-RULES AND REGULATIONS Continued
2.5 Interruption of Service
2.5.1 The Company will attempt to provide continuous and uninterrupted service.If the
Company schedules a service interruption for maintenance or repairs,the Company
will notify customers of the cause and expected duration of the interruption at least
24 hours in advance,when possible.
2.5.2 Upon customer request,the Company will credit a Customer’s account for service
interruptions which are not due to the Company’s testing or adjusting,to the
negligence of the Customer,or to the failure of channels or equipment provided by
the Customer.Before requesting a credit,the Customer will take reasonable steps
to verify that the trouble could not have been prevented by the Customer and is not
in the Customer’s wiring or equipment.For purposes of computing a credit for
services,a month consists of 720 hours.The Company will credit the Customer’s
account at the rate of 1/720th of the monthly charge for the service affected for each
full hour of the interruption.
2.5.3 The following formula shall apply for interruptions lasting more than two
continuous hours:
Credit-AX B
720
“A”-outage time in hours (must be a continuous duration of two
hours or more.)
“B”-total monthly charges for affected service
Issued:December 22,2015 Effective:January 25,2016
Issued by:Stephanie Perrotte,Tariff Director
1795 Williston Road T
Suite 200 AC(’L)D
South Burlington,VT 05403 r :T
800 Response Information Services LLC Idaho PUC TariffNo.1
First Revised Sheet 13
SECTION 2 -RULES AND REGULATIONS Continued
2.6 Responsibilities of the Customer
2.6.1 The Customer is responsible for placing any necessary orders and complying with
tariff regulations.The Customer is also responsible for the payment of charges for
services provided under this tariff.
2.6.2 The Customer must use the services offered in this tariff in a manner consistent
with the terms of this tariff and the policies and regulations of all state,federal and
local authorities having jurisdiction over the service.
2.6.3 The Customer is responsible for charges incurred for special construction andlor
special facilities which the Customer requests and which are ordered by the
Company on the Customer’s behalf.
2.6.4 If required for the provision of the Company’s services,the Customer must provide
any equipment space,supporting structure,conduit and electrical power without
charge to the Company.
2.6.5 The Customer is responsible for ensuring that the customer premise equipment is
compatible with the Company’s facilities or services.
2.6.6 The Customer must pay the Company for replacement or repair of damage to the
service or facilities of the Company caused by negligence or willful act of the
Customer,by improper use ofthe services,or by use of service provided by
Customer.
2.6.7 The Customer must pay for the loss through theft of any Company service
connected at Customer’s premises only if the Customer has failed to take reasonable
precautions to prevent such theft of service.
2.6.8 Charges for installations,service connections,moves,rearrangements,if any,are
payable upon demand to the Company or its authorized agent.Billing thereafter will
include recurring charges and actual usage as defined in this tariff.
Issued:December 22,2015 Effective:January 25,2016
Issued by:Stephanie Perrotte,Tariff Director
1795 Williston Road Idaho Pubhc Utes Comrr4sii T
Suite 200
South Burlington,VT 05403 au riLnG T
800 Response Information Services LLC Idaho PUC Tariff No.1
First Revised Sheet 14
SECTION 2-RULES AND REGULATIONS Continued
2.6.9 The Customer is responsible for payment of all charges for services and equipment
furnished to the Customer for transmission of calls via the Company.
2.6.10 All charges due by the Customer are payable to the Company or any agent duly
authorized to receive such payments.The billing agent may be the Company,a local
exchange telephone company or other billing service.Terms of payment shall be
according to the rules and regulations of the agent and subject to the rules of
regulatory bodies having jurisdiction.Any objections to billed charges must be
reported to the Company or its billing agent within 60 (sixty)days of the date of the
invoice on which the protested charge appears.Adjustments to Customers’bills
shall be made to the extent that circumstances exist which reasonably indicate that
such changes are appropriate.
2.7 Cancellation of Services
2.7.1 The Company,upon five working days written notice to the Customer,may
discontinue service or cancel an application for service without inëurring any
liability for any of the following reasons:
2.7.1 .A Non-payment of any sum due to carrier for regulated service for more
than thirty days beyond the date of rendition of the bill for such service.
2.7.1 .B A violation of any regulation governing the service under this tariff.
2.7.1.C A violation of any law,rule,or regulation of any government authority
having jurisdiction over such service.
2.7.1 .D Service may be disconnected without notice for tampering with company
equipment,for interfering with the service to other customers,for fraud,
or in the event of a hazardous condition.
2.7.1 .E For Customer’s breach of contract for service between the Company and
the Customer.
Issued:December 22,2015 Effective:January 25,2016
Issued by:Stephanie Perrotte,Tariff Director
1795 Wilhston Road Fr—e T
Suite200
South Burlington,VT 05403 T
800 Response Information Services LLC Idaho PUC Tariff No.1
First Revised Sheet 15
SECTION 2-RULES AND REGULATIONS Continued
2.7.2 Except as otherwise provided in a service contract signed by the Customer and
approved by the Company,the Company may terminate the Toll Free Services
without cause by providing sixty days advance written notice,or upon shorter notice
if directed to do so by a court,the Idaho Public Utilities Commission,or other
competent legal authority.This tariff shall remain in effect during the notice period.
2.8 Deposits
If the Company restores Service to a Customer whose Service was terminated or suspended
for non-payment,the Company may require a deposit from the Customer of up to two
months’estimated charges which the Company may apply against overdue charges.The
Company does not otherwise require a deposit from the Customer.The Company shall pay
simple interest on deposits at the rate determined by the Commission.The Company will
refund the deposit and interest upon termination of service or when a customer
demonstrates good credit and may refund the deposit at any time.Deposits are not
transferable between customers except at customers request.
2.9 Taxes
All federal,state and local sales,use,gross receipts,excise,privileges and similar taxes,are
billed as separate line items and are not included in the rates quoted in this tariff,unless
otherwise provided in this tariff.
2.10 Customer Complaints and/or Billing Disputes
2.10.1 Customer inquiries or complaints regarding service or accounting may be made to
the Company in writing,telephone,or any other mutually agreeable means of
communication.The Company shall provide an address and toll-free telephone
number to the Customer for lodging complaints,inquiries or disputes with each bill
rendered.The Company shall provide representatives or agents to receive such
customer communication who have authority and information to fully resolve
Issued:December 22,2015 Effective:January 25,2016
Issued by:Stephanie Perrotte,Tariff Director
1795 ‘Williston Road ti;T
Suite 200 ,4Ccri
South Burlington,VT 05403 T
800 Response Information Services LLC Idaho PUC TariffNo.1
First Revised Sheet 16
SECTION 2-RULES AND REGULATIONS Continued
customer complaints or disputes.If customer complaints cannot be resolved by the
Company,the customer may contact the Commission at the following address and
phone number:
Idaho Public Utilities Commission
472 W.Washington Street
Boise,ID 83702
Toll Free 1-800-432-0369
2.10.2 In the event of a dispute concerning an invoice,the Customer must pay a sum equal
to the amount of the undisputed portion of the bill.The Company shall continue to
treat disputed portions of a Customer’s bill as disputed so long as the consumer
continues to pursue a dispute resolution.If the customer has requested resolution of
a dispute by the Commission,the Company shall consider the dispute active until
otherwise ordered by the Commission.Adjustments to Customers’bills shall be
made to the extent that records are available and/or circumstances exist which
reasonably indicate that such charges are not in accordance with approved rates or
that an adjustment may otherwise be appropriate.
2.11 Contract Services
At the option of the Company,service may be offered on a contract basis to meet
specialized requirements of the Customer not contemplated in this tariff.The terms of each
contract shall be mutually agreed upon between the Customer and Company and may
include discounts off of rates contained herein,waiver of recurring or nonrecurring charges,
charges for specially designed and constructed services not contained in the Company’s
general service offerings,or other customized features.The terms of the contract may be
based partially or completely on the term and volume commitment,type of originating or
terminating access,monthly prepayment option,mixture of services or other distinguishing
features.Service shall be available to all similarly situated Customers for six months after
the initial offering to the first contract Customer for any given set of terms.
Issued:December 22,2015 Effective:January 25,2016
Issued by:Stephanie Perrotte,Tariff Director
1795 Wilhston Road T
Suite 200 4C Lit
South Burlington,VT 05403
800 Response Information Services LLC Idaho PUC Tariff No.I
First Revised Sheet 17
SECTION 2-RULES AND REGULATIONS Continued
2.12 Additional Terms of Service
In addition to the rules and regulations contained herein,the services shall be subject to
additional terms and conditions that the Company posts from time to time on its web site:
www.800responseIS.com.In the event of a conflict between this tariff and the additional T
terms and conditions posted on the web site,the terms of this tariff shall prevail.
Issued:December 22,2015 Effective:January 25,2016
Issued by:Stephanie Perrotte,Tariff Director
1795 ‘Williston Road H ts rSiOfl T
Suite200
South Burlington,VT 05403 T
800 Response Information Services LLC Idaho PUC Tariff No.1
First Revised Sheet 18
3.1 Service Offerings
SECTION 3 -DESCRIPTION OF SERVICE
The Company’s Intrastate Service is offered for the provision of inbound Toll Free
Services.
3.1.1 The Customer may contract with the Company to use a shared use toll free number.
Shared use numbers are controlled by an enhanced service provider.The enhanced
service provider,and not the Customer,is the toll free service end user for purposes
of the SMS Database,and shall have the exclusive right to select the Underlying
Carrier and to change routing arrangements and/or the RESP ORG.At the request
of the enhanced service provider,the Company provides toll free service to multiple
end users using the same toll free number.Calls to a Customer’s shared use toll
free number will only be terminated to the Customer if they originate in the NPAs
(area codes)identified in the service contract with the Company.Calls placed to a
shared use toll free number from cellular phones or other wireless devices may not
be completed if more than 10 digits are dialed by the caller.
3.2 Determination of Call Duration and Timing of Calls
3.2.1 Calls commence when the call is completed.The chargeable time ends when the
calling station releases the circuit.If the calling station does not release the circuit,
the chargeable time ends when the circuit is released by automatic timing
equipment in the telecommunications network.
3.2.2 All calls are billed in six (6)second increments after an initial period,for billing
purposes,of thirty (30)seconds.
3.2.3 Chargeable time does not include the time lost because of known faults or defects in
the service.
3.2.4 Calls are not distance sensitive.
3.2.5 A customer can expect a call completion rate (number of calls completed/number of
calls attempted)of not less than 90%during peak use periods.
T
Issued:December 22,2015
Issued by:Stephanie Perrotte,Tariff Director
1795 Williston Road
Suite 200
South Burlington,VT 05403
El’fective:January 25,2016
800 Response Information Services LLC Idaho PUC TariffNo.I
First Revised Sheet 19
SECTION 3 -DESCRIPTION OF SERVICE Continued
3.3 Rates
3.3.1 Actual rates are specified in Section 4 of this tariff.All fractional cent charges are
rounded to the nearest cent on a per call basis.
3.3.2 Rate Factors —The rate for a call is determined by the service option selected by
customer and the duration of the call.
Issued:December 22,2015 Effective:January 25,2016
Issued by:Stephanie Perrtte,Tariff Director aho Utit!eg Comrr,
1795 Williston Road T
Suite200 UHLiNQ
South Burlington,VT 05403 jj4 2 5 T
800 Response Information Services LLC Idaho PUC TariffNo.1
First Revised Sheet 20
4.1 Inbound Tracking Service
SECTION 4-RATES
T
4.1 .1 Pre-paid Minutes of Use Packages
Minutes of Use Overage Rate Monthly
Commitment:Per Minute Charge
500 $099 $44.50
1,000 $099 $89.00
2,500 $.099 $197.50
5,000 $099 $345.00
10,000 $069 $690.00
20,000 $.059 $1,180.00
30,000 $.049 $1,470.00
N
Calls are billed in six second increments with a 30 second minimum.
4.1.2 Post Paid
Rate per minute -$.0990
Calls are billed in six second increments with a 30 second minimum.
4.2 Payment of Calls
4.2.1 Late Payment Charges
A late payment Charge of 1.5%per month will be assessed on all unpaid balances
more than thirty days old.
Issued by:Stephanie Perrotte,Tariff Director
1795 Williston Road
Suite 200
South Burlington,VT 05403
N
T
T
Issued:December 22,2015 Effective:January 25,2016
Waha PublIc UtUitjes ComriissOfficeoftheSecretr.AC;CEpp FOR FILING
T
T
800 Response Information Services LLC Idaho PUC TariffNo.1
First Revised Sheet 21
SECTION 4—RATES Continued
4.2.2 Return Check Charges M
A return check charge of $25.00 will be assessed for checks returned for insufficient I
funds.I
4.3 Restoration of Service I
A reconnection fee of $25.00 per occurrence is charged when service is re-established for
customers who have been disconnected for non-payment.
4.4 Payphone Surcharge I
A surcharge will be assessed for each call made from a payphone to an inbound toll free
number at the tariffed rate of the Underlying Carrier.M
4.5 Reserved for Future Use T
D
D
4.6 Advanced Routing Services
N
4.6.1 Routing Fees I
Per Routing Arrangement:Monthly Charge:I
First Number $100.00 I
Next 9 $30.00 I
Next 15 $20.00
Additional (>25)$10.00
4.6.2 Location Fees I
Monthly:$10/Ring-to Number N
Issued:December 22,2015 Effective:January 25,2016
Issued by:Stephanie Perrotte,Tariff Director
1795 Williston Road Idaho Pubhc IitHjtjes Commssjcn T
Offlee of the Secretary
Suite 200 ACCEPTED FOR FILING
South Burlington,VT 05403 T
800 Response Information Services LLC Arkansas PSC Tariff No.1
Original Sheet 22
SECTION 4—RATES Continued
4.6.3 Enhanced Call Handling N
Per Routing Arrangement Monthly Charge:
First Ten $25.00
Additional (>10)$2.50
4.7 Tracking Numbers
Monthly:$15.00 per number N
daho Pubkc UtWtie Cornmsson
Offe of the Secretary
AcCEPTED FOR FHJNG
JAN 2 3 2018
$ose,Who
Issued:December 22,2015 Effective:January 25,2016
Issued by:Stephanie Perrotte,Tariff Director
1795 Williston Road
Suite 200
South Burlington,VT 05403
800 Response information Services LLC Arkansas PSC Tariff No.1
Original Sheet 23
SECTION 5-PROMOTIONAL OFFERINGS
5.1 Promotions:
M
5.1.1 The Company may,from time to time,as filed and approved by the Commission,I
offer promotions to enhance the marketing of its services.These offerings may be I
limited to certain dates,times and locations.M
ID PUC 800R Tariff Final [ver 3j T
Rev 12/17/15 T
Issued:December 22,2015 Effective:January 25,2016
Issued by:Stephanie Perrotte,Tariff Director ahO ubuc [Jthties Comrsson
1795 Wilhston Road of the Secretary
Suite 200 ACCEPTED FOR FLJNG
South Burlington,VT 05403