20230615Eastern Idaho water utility fined for violating Idaho Public Utility Laws.pdf.pdf

Case No. ISL-W-23-01
Order No. 35817
Contact: Adam Rush
Office: [phone]
E-mail: [e-mail]

NEWS RELEASE: Eastern Idaho water utility fined for violating Idaho Public Utility Laws.

BOISE (June 14, 2023) – The Idaho Public Utilities Commission (Commission) has found that
the Island Park Water Company (Company) has failed to provide its customers with safe,
reliable, and adequate service.

The Company, which serves more than 300 customers in Fremont County, is being penalized
$434,000 for failure to provide safe and reliable service, improperly billing customers, retaliating
against customers who contacted the utility with concerns about service and failing to respond to
requests from the Commission for records, among other violations. The Commission provided
the Company the opportunity to avoid the imposition of the penalty if it rectified each violation
which resulted in a penalty within 21 days of the issuance of the Commission’s Order.

At a customer hearing in late March, the Commission received testimony from customers who
said the Company demanded additional payments to maintain water service, charged customers
for prior owner’s bills and failed to make repairs, among other concerns.

The Company consists of seven water systems. They are the Aspen Subdivision, Goose Bay
Estates Public Water System, Shotgun Cherokee Subdivision 5, Shotgun Kickapoo Subdivision 6
Public Water System, Shotgun North Public Water System, Shotgun South Stevens Lane, and the
Valley View Subdivision.

Additional potential penalties include the revocation of the Company’s Certificate of Public
Convenience and Necessity.

Any person interested in this Order may petition for reconsideration within twenty-one (21) days
of the service date of the Order.

Additional information is available at puc.idaho.gov/case/Details/6978/.