20230316Formal Complaint.pdf

From: S Cole <[e-mail]>
Sent: Thursday, March 16, 2023 2:21 PM
To: Jan Noriyuki <[e-mail]>
Subject: Fw: Rocky Mountain Power

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Jan,
This needs to be done in formal complaint please if I am understanding Jon on this as he has
steeped out of the informal with this

Concerning complaint about Rocky Mountain Power

Fact one when they came out and replaced the meter on 22, I had been arguing with them
since not sure on date but it was approx 5 years ago when they moved the meter banks , they
let me know that the meters were crossed due to my power having an issue and when they
turned off the meter that was supposedly mine it turned off the neighbors power instead of
mine, when the workman le� he said someone would be out to get it fixed, in January I called
as nobody had been out they sent someone out to check and fix the issue, which I received
writen report Dated January 25th 2023 of their findings and that it was corrected and billing
also was corrected which reflected on my January bill dated due February. We were good at
this point.

When I received the February Bill due in March they had reversed the credit given for the
improper billed meter , 1620.08 claiming they reversed the charges due to the meters never
being crossed according to them which we already had the proof and had sent it to Jon, but my
neighbor had called cause her bill was different apparently a�er being corrected from what
they were telling Jon. Issue here is because it was corrected in January when Neighbor called in
February they said no the meters were not crossed so Rocky mountain Power ignored the
crossed meters being fixed in January and charged me this amount which they had given credit
for their over charging me before.

I know it's a mess and add in they sent out another on March 13 as per Jons request. This is
very complicated but meters haven't been crossed since January 2023. but they should not
have reversed charged the 6 months credit given in January when they were uncrossed, on Feb
and March visits, of 1620.08 the 450 they agreed with Jon to give me as sign of good will but
that does not cover the taking back of the credit as I was billed for wrong meter of 1620.08 I
was not saying the lines were crossed a�er January I was explaining why that credit was given
on my account.
RECEIVED
2023 March 16, 2:21PM
IDAHO PUBLIC
UTILITIES COMMISSION
CASE NO. PAC-E-23-12

I just want the proper credit reinstated that they took away since it was uncrossed in January
and that is confirmed by the subsequent visits now minus the 450 credit they issued, and that's
not anything for my �me and a guarantee this is over cause this credit ,reverse, credit is just
complica�ng things worse.

Hopefully we can get this straightened out and finally done, I am preparing paper work to take
it to small claims if I need to and having trouble pinning down where to send legal paperwork to
them

Thank you for your help and �me
Sherry Cole