HomeMy WebLinkAbout20060531Service standards report.pdf- , .. '
~ ~!~!:i'F~?WE R
u; 83
825 NE Multnomah, Suite 300 LCT
Portland, Oregon 97232
800-532-1626
VIA OVERNIGHT MAIL
May 31 , 2006
Idaho Public Utilities Commission
472 West Washington Street
Boise ID 83720
Attention:Jean Jewell, Commission Secretary
RE:Service Standards Report Submitted Pursuant to Docket No. PAC-99-
Please find enclosed Utah Power s annual report for the period April 2005 through March 2006
detailing Utah Power s performance in meeting the service standards which were agreed to and
approved in the above docket.
Future service standards results will be reported on a calendar year basis pursuant to the
acquisition of Utah Power by Mid American Energy Holdings Company which closed in March
2006. The next service standards report will cover the period January 1 2006 through June 30
2006 and will be submitted on July 31 2006.
If you have any questions or require further information, please call me at (503) 331-4390.
Sincerely,
~me
Customer and Regulatory Liaison
c: Beverly Barker - Idaho Public Utilities Commission
Enclosure
~
~
~
c
,
,
~?
W
E
R
Pe
r
f
o
r
m
a
n
c
e
a
t
P
e
r
f
o
r
m
a
n
c
e
a
t
Cu
s
t
o
m
e
r
S
e
r
v
i
c
e
C
o
m
m
i
t
m
e
n
t
s
-
P
er
f
o
r
m
a
n
c
e
S
t
a
n
d
a
r
d
s
Ap
r
i
l
2
0
0
5
-
M
a
r
c
h
2
0
0
6
Id
a
h
o
n"
..
-
.
.
tj
a
s
e
l
l
n
e
Ma
r
2
U
U
G
Ma
r
2
0
0
5
Go
a
l
.
S
A
I
D
I
(
S
y
s
t
e
m
av
a
i
l
a
b
i
l
i
t
y
i
n
m
i
n
u
t
e
s
p
e
r
c
u
s
t
o
m
e
r
)
1
21
7
32
0
24
3
SA
l
O
l
o
f
2
0
6
b
y
e
n
d
o
f
F
Y
2
0
0
8
.
S
A
I
F
I
(
S
y
s
t
e
m
re
l
i
a
b
i
l
i
t
y
i
n
i
n
t
e
r
r
u
p
t
i
o
n
s
p
e
r
c
u
s
t
o
m
e
r
)
2.
4
7
SA
I
F
I
o
f
2
,
34
b
y
e
n
d
o
f
F
Y
2
0
0
8
.
W
o
r
s
t
P
e
r
f
o
r
m
i
n
g
Ci
r
c
u
i
t
s
-
C
i
r
c
u
i
t
P
e
r
f
o
r
m
a
n
c
e
I
n
d
i
c
a
t
o
r
(
C
P
I
)
Re
d
u
c
e
C
P
I
b
y
2
0
%
f
r
o
m
m
o
d
i
f
i
e
d
b
a
s
e
l
i
n
e
On
g
l
n
a
l
Mo
d
i
f
i
e
d
Pr
o
Ve
a
r
2
:
Eg
l
n
1
1
31
6
92
3
Ma
l
a
d
1
3
19
8
55
3
Eg
l
n
1
2
19
7
54
2
Id
a
h
o
F
a
l
l
s
1
1
28
4
84
9
Ha
m
e
r
1
1
18
9
48
6
Ve
a
r
3
:
Win
'
p
e
r
2
2
14
2
11
!
i
4
Th
o
r
n
t
o
n
1
1
14
7
15
5
Mo
n
t
p
e
l
i
e
r
1
3
12
4
18
0
Id
a
h
o
F
a
l
l
s
1
4
13
0
45
8
Ho
l
b
r
o
o
k
1
1
29
4
58
3
Pr
o
ra
m
V
e
a
r
4
'
Be
r
e
n
i
c
e
2
1
44
6
26
1
Be
r
e
n
i
c
e
2
2
38
0
38
1
So
u
t
h
F
o
r
k
1
3
A
n
t
e
l
o
p
e
F
l
a
t
s
27
3
16
4
Uc
o
n
1
1
24
3
24
2
Ale
x
a
n
d
e
r
1
1
21
9
43
1
Pr
o
ra
m
V
e
a
r
5
:
Ha
y
e
s
1
2
N/A
14
7
1
We
b
s
t
e
r
1
2
N
o
r
t
h
N/A
70
7
Ho
o
p
e
s
1
2
N/A
60
0
Ca
n
y
o
n
C
r
e
e
k
2
1
N/A
49
6
Ca
n
y
o
n
C
r
e
e
k
2
2
N/A
42
3
am
V
e
a
r
6
:
Ch
e
s
t
e
r
f
i
e
l
d
.
Fls
h
C
r
e
e
k
4
6
K
V
N/
A
13
5
Rl
g
b
y
.
Uc
o
n
8
9
K
V
N/
A
Rig
b
y
.
We
b
s
t
e
r
6
9
K
V
N/
A
Go
s
h
e
n
-
Rig
b
y
6
9
K
V
N/
A
Sa
n
d
C
r
e
e
k
1
1
N/
A
33
3
Pro
ra
m
V
e
a
r
7
:
Go
s
h
e
n
1
2
N/
A
20
1
Gr
a
c
e
1
2
NI
A
26
5
Sh
e
l
l
e
y
1
2
N/
A
36
7
Am
m
o
n
1
2
N/
A
10
0
Rig
b
y
1
2
N/
A
23
6
.
P
o
w
e
r
s
u
p
p
l
y
re
s
t
o
r
e
d
w
i
t
h
i
n
3
h
o
u
r
s
No
t
a
p
p
l
i
c
a
b
l
e
87
%
87
%
80
%
.
C
a
l
l
s
a
n
s
w
e
r
e
d
w
i
t
h
i
n
3
0
se
c
o
n
d
s
No
t
a
p
p
l
i
c
a
b
l
e
80
%
80
%
80
%
.
R
e
s
p
o
n
d
t
o
c
o
m
m
i
s
s
i
o
n
co
m
p
l
a
i
n
t
s
w
i
t
h
i
n
3
d
a
y
s
No
t
a
p
p
l
i
c
a
b
l
e
10
0
%
10
0
%
95
%
.
R
e
s
p
o
n
d
t
o
c
o
m
m
i
s
s
i
o
n
co
m
p
l
a
i
n
t
s
r
e
g
a
r
d
i
n
g
s
e
r
v
i
c
e
dis
c
o
n
n
e
c
t
s
w
i
t
h
i
n
4
h
o
u
r
s
No
t
a
p
p
l
i
c
a
b
l
e
10
0
%
10
0
%
95
%
.
C
o
m
m
i
s
s
i
o
n
co
m
p
l
a
i
n
t
s
r
e
s
o
l
v
e
d
w
i
t
h
i
n
3
0
d
a
y
s
No
t
a
p
p
l
i
c
a
b
l
e
10
0
%
10
0
%
95
%
1 P
e
r
f
o
r
m
a
n
c
e
S
t
a
n
d
a
r
d
s
P
r
o
g
r
a
m
e
x
t
e
n
d
e
d
t
h
r
o
u
g
h
3
/
3
/
1
/
2
0
0
8
,
2 B
a
s
e
l
i
n
e
C
P
I
f
i
g
u
r
e
s
a
r
e
b
a
s
e
d
o
n
3
.
ye
a
r
s
e
n
d
e
d
d
a
t
a
a
s
o
f
D
e
c
e
m
b
e
r
3
1
,
1
9
9
8
f
o
r
F
Y
2
0
0
1
c
i
r
c
u
i
t
s
;
3
-
ye
a
r
s
e
n
d
e
d
d
a
t
a
a
s
o
f
M
a
r
c
h
3
1
, 2
0
0
1
f
o
r
F
Y
2
0
0
2
c
i
r
c
u
i
t
s
;
3
-
ye
a
r
s
e
n
d
e
d
M
a
r
c
h
3
1
,
2
0
0
2
f
o
r
F
Y
20
0
3
c
i
r
c
u
i
t
s
;
3
-
ye
a
r
s
e
n
d
e
d
M
a
r
c
h
3
1
,
20
0
3
f
o
r
F
Y
2
0
0
4
c
i
r
c
u
i
t
s
;
3
-
ye
a
r
s
e
n
d
e
d
M
a
r
c
h
3
1
,
2
0
0
4
f
o
r
F
Y
2
0
0
5
c
i
r
c
u
i
t
s
,
F
o
r
F
Y
2
0
0
1
t
h
r
o
u
g
h
F
Y
2
0
0
4
c
i
r
c
u
i
t
s
, b
a
s
e
l
i
n
e
C
P
t
h
a
s
b
e
e
n
m
o
d
i
f
i
e
d
s
i
n
c
e
o
r
i
g
i
n
a
l
l
y
re
p
o
r
t
e
d
t
o
r
e
f
l
e
c
t
u
p
l
i
f
t
c
o
n
s
i
s
t
e
n
t
w
i
t
h
b
a
s
e
l
i
n
e
m
e
t
h
o
d
o
l
0
9
Y
o
f
o
t
h
e
r
p
e
r
f
o
r
m
a
n
c
e
m
e
t
r
i
c
s
,
M
o
d
i
f
i
e
d
b
a
s
e
l
i
n
e
C
P
I
a
r
e
s
h
o
w
n
a
b
o
v
e
,
I
m
p
r
o
v
e
m
e
n
t
p
e
r
i
o
d
I
s
2
y
e
a
r
s
a
f
t
e
r
i
d
e
n
t
i
f
i
c
a
t
i
o
n
y
e
a
r
,
f
o
l
l
o
w
e
d
b
y
a
3
-
ye
a
r
pe
r
i
o
d
t
o
r
e
c
a
l
c
u
l
a
t
e
C
P
I
.
No
t
e
:
P
e
r
f
o
r
m
a
n
c
e
f
i
g
u
r
e
s
e
x
c
l
u
d
e
i
m
p
a
c
t
s
o
f
m
a
j
o
r
e
v
e
n
t
s
,
CG
1
CG
2
CG
3
CG
4
CG
5
CG
6
CG
7
cu
s
t
o
m
e
r
g
u
a
r
a
n
t
e
e
s
Ye
a
r
E
n
d
F
Y
2
0
0
6
Id
a
h
o
Fi
s
c
a
l
Y
T
D
2
0
0
6
Fi
s
c
a
l
Y
T
D
2
0
0
5
De
s
c
r
i
p
t
i
o
n
Ev
e
n
t
s
Fa
i
l
u
r
e
s
%
S
u
c
c
e
s
s
Pa
i
d
Ev
e
n
t
s
Fa
i
l
u
r
e
s
%
S
u
c
c
e
s
s
Pa
i
d
Re
s
t
o
r
i
n
g
S
u
p
p
l
y
20
3
87
4
10
0
,
16
2
17
7
10
0
.
Ap
p
o
i
n
t
m
e
n
t
s
1,
4
1
2
10
0
,
59
7
99
.
$5
0
Sw
i
t
c
h
i
n
g
o
n
P
o
w
e
r
1,
7
9
7
99
.
$5
0
23
9
99
,
$4
2
5
Es
t
i
m
a
t
e
s
53
3
10
0
,
2,
4
6
2
99
,
$3
5
0
Re
s
p
o
n
d
t
o
B
i
l
l
i
n
g
I
n
q
u
i
r
i
e
s
01
3
99
,
$2
5
0
98
2
99
.
$1
5
0
Re
s
p
o
n
d
t
o
M
e
t
e
r
P
r
o
b
l
e
m
s
95
,
$2
0
0
97
,
$1
0
0
No
t
i
f
i
c
a
t
i
o
n
o
f
P
l
a
n
n
e
d
I
n
t
e
r
r
u
p
t
i
o
n
s
95
0
99
,
$5
0
11
,
4
8
1
99
,
$1
0
0
21
1
65
9
99
.
$5
5
0
18
2
02
0
99
.
$1
,
17
5
Ge
n
e
r
a
l
C
o
m
m
e
n
t
s
:
Ov
e
r
a
l
l
G
u
a
r
a
n
t
e
e
p
e
r
f
o
r
m
a
n
c
e
r
e
m
a
i
n
s
a
b
o
v
e
9
9
%
,
d
e
m
o
n
s
t
r
a
t
i
n
g
U
t
a
h
P
o
w
e
r
s
c
o
n
t
i
n
u
e
d
c
o
m
m
i
t
m
e
n
t
t
o
c
u
s
t
o
m
e
r
s
a
t
i
s
f
a
c
t
i
o
n
,
Ef
f
e
c
t
i
v
e
A
p
r
i
l
1
,
2
0
0
5
,
a
m
o
d
i
f
i
e
d
c
u
s
t
o
m
e
r
g
u
a
r
a
n
t
e
e
p
r
o
g
r
a
m
w
a
s
i
m
p
l
e
m
e
n
t
e
d
,
T
h
e
n
e
w
p
r
o
g
r
a
m
s
t
r
e
a
m
l
i
n
e
s
a
n
d
s
i
m
p
l
i
f
i
e
s
t
h
e
g
u
a
r
a
n
t
e
e
s
,
Ex
c
l
u
d
e
s
m
a
j
o
r
e
v
e
n
t
s