20230518Summons.pdf

Idaho Public Utilities Commission Brad Little,Governor
P.O.Box 83720,Boise,ID 83720-0074 Eric Anderson,President
John R.Hammond,Jr.,Commissioner
Edward Lodge,Commissioner
May 18,2023
Via Certified Mail
PacifiCorp d/b/a Rocky Mountain Power
1407 West North Temple,Suite 330
Salt Lake City,UT 84116
Re:IPUC Case No.PAC-E-23-12
Sherry Cole vs.PacflCorp d/b/a Rocky Mountain Power Company
To Whom It May Concern,
Enclosed please find a Summons and Formal Complaint issued against PacifiCorp d/b/a Rocky
Mountain Power Company in the above-mentioned case.As directed in the Summons,you are to
file a written response to the Complaint with this Commission within twenty-one (21)days of the
service date of the Summons.
Sincerely,
Jan Noriyuki
Commission Secretary
Enclosure(s)
I:\Legal\ELECTRIC\PACRMP Smart Meter Complaints\SummonsCvrLtr dh.docx
P.O.Box 83720,Boise,Idaho 83720-0074 Telephone:[phone],Fax:[phone]
11331 W.Chinden Blvd.,Bldg.8,Suite 201-A,Boise,Idaho 83714
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
SHERRY COLE,)
COMPLAINANT,)SUMMONS
vs.)CASE NO.PAC-E-23-12
PACIFICORP,d/bla ROCKY MOUNTAIN )POWER,)
RESPONDENT.)
PacifiCorp d/b/a Rocky Mountain Power
1407 West North Temple,Suite 330
Salt Lake City,UT 84116
THE STATE OF IDAHO SENDS GREETINGS TO THE ABOVE-NAMED RESPONDENT.
YOU ARE HEREBY NOTIFIED that a Complaint has been filed with the Idaho
Public Utilities Commission by the above-named Complainant;and
YOU ARE HEREBY DIRECTED to file a written answer or written motion in
defense of the Complaint within twenty-one (21)days of the service date of this Summons;and
YOU ARE HEREBY NOTIFIED that unless you do so within the time herein
specified,the Idaho Public Utilities Commission may take such action against you as is prayed for
in the Complaint or as it deems appropriate under Title 61 of the Idaho Code.
WITNESS my hand and the seal of the Idaho Public Utilities Commission this (Û -
day of May 2023.
Ja yuk
(Commission Secretary
I:\Lega1\ELECTRIC\PAC_RMP Smart Meter Complaints\Summons to PAC dh docx
SUMMONS 1
RECElVED
2023 March 16,2:21PM
IDAHO PUBLIC
UTILITIES COMMISSIONFrom:S Cole <slordaz(Shotmail.com>
Sent:Thursday,March 16,2023 2:21 PM CASE NO .PAC-E -2 3-12
To:Jan Noriyuki<ian.noriyuki(Spuc.idaho.gov>
Subject:Fw:Rocky Mountain Power
CAUTION:This email originated outside the State of Idaho network.Verify links and attachments
BEFORE you click or open,even if you recognize and/or trust the sender.Contact your agency
service desk with any concerns.
Jan,
This needs to be done in formal complaint please if I am understanding Jon on this as he has
steeped out of the informal with this
Concerning complaint about Rocky Mountain Power
Fact one when they came out and replaced the meter on 22,I had been arguing with them
since not sure on date but it was approx 5 years ago when they moved the meter banks,they
let me know that the meters were crossed due to my power having an issue and when they
turned off the meter that was supposedly mine it turned off the neighbors power instead of
mine,when the workman left he said someone would be out to get it fixed,in January I called
as nobody had been out they sent someone out to check and fix the issue,which I received
written report Dated January 25th 2023 of their findings and that it was corrected and billing
also was corrected which reflected on my January bill dated due February.We were good at
this point.
When I received the February Bill due in March they had reversed the credit given for the
improper billed meter ,1620.08 claiming they reversed the charges due to the meters never
being crossed according to them which we already had the proof and had sent it to Jon,but my
neighbor had called cause her bill was different apparentlyafter being corrected from what
they were tellingJon.Issue here is because it was corrected in Januarywhen Neighbor called in
February they said no the meters were not crossed so Rocky mountain Power ignored the
crossed meters being fixed in Januaryand charged me this amount which they had given credit
for their over charging me before.
I know it's a mess and add in they sent out another on March 13 as per Jons request.This is
very complicated but meters haven't been crossed since January 2023.but they should not
have reversed charged the 6 months credit given in Januarywhen they were uncrossed,on Feb
and March visits,of 1620.08 the 450 they agreed with Jon to give me as sign of good will but
that does not cover the taking back of the credit as I was billed for wrong meter of 1620.08 I
was not saying the lines were crossed after January I was explaining whythat credit was given
on my account.
I justwant the proper credit reinstated that they took away since it was uncrossed in January
and that is confirmed by the subsequent visits now minus the 450 credit they issued,and that's
not anythingfor my time and a guarantee this is over cause this credit ,reverse,credit is just
complicating things worse.
Hopefullywe can get this straightened out and finallydone,I am preparing paper work to take
it to small claims if I need to and having trouble pinning down where to send legal paperwork to
them
Thank you for your help and time
Sherry Cole
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