20230425Decision Memo.pdf

DECISION MEMORANDUM 1

DECISION MEMORANDUM

TO: COMMISSIONER ANDERSON
COMMISSIONER HAMMOND
COMMISSIONER LODGE
COMMISSION SECRETARY
COMMISSION STAFF
LEGAL

FROM: MICHAEL DUVAL
DEPUTY ATTORNEY GENERAL

DATE: APRIL 25, 2023

SUBJECT: IN THE MATTER OF SHERRY COLE’S FORMAL COMPLAINT
AGAINST ROCKY MOUNTAIN POWER; CASE NO. PAC-E-23-12.

On March 16, 2023, Sherry Cole (“Petitioner”) filed a formal complaint (“Complaint”)
with the Idaho Public Utilities Commission (“Commission”). Petitioner alleges that Rocky
Mountain Power, a division of PacifiCorp (“Company”), overcharged her while her meter was
cross-connected with her neighbor’s meter. Petitioner states her subsequent bill was
inappropriately correlated to her neighbor’s higher power consumption. The Company
investigated the matter and made changes to correct the meter bases. While acknowledging some
remedial actions and compensation by the Company, Petitioner believes further compensation is
necessary to be made whole.
Petitioner requests further compensation from the Company.
RECOMMENDATION
Commission Staff (“Staff”) recommends the Commission issue a Summons to the
Company directing it to answer or otherwise respond to the Complaint within 21 days.
COMMISSION DECISION
1. Does the Commission wish to issue a Summons to the Company directing it to answer or
otherwise respond to the Complaint within twenty-one (21) days?
2. Anything else?

__________________________
Michael Duval
Deputy Attorney General

I:\Legal\ELECTRIC\PAC-E-23-12 Cole Complaint\PACE2312_dec_md.docx