20120123Application.pdf

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s.LI CI, .Ut 84111
Jam 23, 2012
n4 OYEGH1 DELWY
Jea D. JewllCoiss SeIda Pulie Utities Co
412 W. Wasn
Bois ID 83702
:R: Ca No. PAC-E-12-0
In th Ma of th Applic ofRo Moun Powe fo App of Chto Net Peror Sta 3.
De Ms Jewll:
Ple 1i enlos for fiin an orgi an se copies ofRoclt Moun PoW's
Applion in the abve-reer ma, inlud an atent to the Apliconcotaining a ma su th Cu Ou,.Netrk Perom Sta,
an Cumer Peroran Sta.
Al for condce an rega th Aplicaon shuld be ad to:
Ted Wes
Ro Mou Powe
201 So Ma Sui 2300
Sa La Cit, Ut 84 i 1 i
Tel~: [phone]
Fix: (801) 220-279Em: te.weon(ifeotp.co
Dael E. SolaRoc Mou Pow
201 So Ma Str Sui 2300
Sat La Cit, Uta 84111
Te1ep: (801).220-14
Fax: [phone]Eml: daeL.solandeifi.com
Cocans re diver ma inlu da ie is to ROCkyMoui Powe, shd be ad to th followi:
By E-ma (paied:
By regu ma:
daues~üicorp.com
Da Re Re CenPac82' NE Mu St., Su 200
Poi, OR 972
Inor inuies may be di to Ted Wes Ida R. Ma at (801) 2229.
Ida Pulic Uties Comisson
Jan 23, 2012
Pag 2
Enlos
iJ ORIGINAL
Mark C. Moench
Sr. VP and General Counsel
201 South Main, Suite 2400
Salt Lake City UT 84111
Telephone: [phone]
FAX: [phone]
Email: mark.moench(£pacìficorp.com
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Daniel E. Solander
Senior Counsel
201 South Main, Suite 2400
Salt Lake City UT 84111
Telephone: [phone]
FAX: [phone]
Email: daniel.solander(£pacìficorp.com
Richard R. Hall, ISB No. 8080
STOEL RIVES LLP
101 S. Capitol Boulevard, Suite 1900
Boise, Idaho 83702-7705
Telephone No. [phone]
Facsimile No. [phone]
rrhall(£stoel.com
A
Attorneys for Rocky Mountain Power
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
IN THE MATTER OF THE APPLICATION OF )
ROCKY MOUNTAIN POWER FOR )
MODIFICATIONS TO THE SERVICE AND )
PERFORMANCE QUALITY REPORTING )
CASE NO. PAC-E-12-02
APPLICATION
Comes now, PacìfiCorp, d//a Rocky Mountain Power and hereby applies to the Idaho
Public Utilities Commission requesting authorization to modify the Company's existing
Performance Standards program.
In support of this Application, Rocky Mountain Power represents as follows:
I. Background
As par of Order No. 28213 approving the ScottishPower / PacifiCorp merger the
Company agreed to implement Network Performance Standards, Service Performance Stadards
and Customer Guarantees. The Company committed to a five-year term for the program and
began offering the Customer Guarantees on Februar 29, 2000. Improvements to Network and
Service performance stadards were initiated at approximately the same time. This program
expired on March 31, 2005, but was extended voluntaily and later affirmed and fuher extended
through December 31, 2011 in Order No. 29998 as par of the merger commitments of
MidAmerican Energy Holding Company when acquiring PacìfiCorp.
The purose behind the Service Performance Standards is to improve customer. service
while emphasizing to employees that customer service and system reliabilty are a top priority.
This focus on reliabìlty and individual transactions with customers has improved the Company's
operations and been effective in setting priorities for employees as they conduct their daily work.
These programs have been very effective and the Company has successfully implemented them
as demonstrated by its semi-anual Service Standard Program reports.
On June 4, 2008, PacìfiCorp fied an application requesting authorization to modify the
Network Performance Standards. The application proposed that the basis for developing targets
be modified in order to continue cost-effective improvements in system wide reliabilty and to
maintain responsiveness in the event of outages. The Company proposed that improvement
targets should be developed around outage events that are of a controllable natue on the
distribution system, and therefore developed the category of "Controllable Distribution" outages.
Controllable outage events are attributed to causes against which the Company is able to
implement system improvements that have a high probabìlty of avoiding futue recurence at a
local leveL. For example, outages that are related to equipment failure or animal intederence are
controllable distribution outages since the Company can take measures to avoid them in the
future and have some fairly high certainty these events will not recur. On the other hand,
transmission outage events and car-hit-pole interference outage events do not conform to the
definition of controllable distribution, and while important to avoid, are generally not avoidable
via engineered programs.
In Order No. 32432, the Final Order from the 2011 general rate case, PAC-E-11-12, the
Commission ordered the Company to continue its service pedormance and quality reporting
requirements including those associated with momentary and longer-term service interrptions
occuring in the Idaho service territory.
II. PROPOSED MODIFICATIONS
MEHC merger Commitment 45 states: "MEHC and PacìfiCorp commit to continue
customer service guarantees and performance standards as established in each jurisdiction,
provided that MEHC and PacifiCorp reserve the right to request modifications of the guarantees
and standards after March 31,2008, and the right to request termination (as well as modification)
of one or more guarantees or stadards after 2011. The guarantees and standards will not be
eliminated or modified without Commission approvaL."
Recognizing the value of the Customer Guaantee and Pedormance Standards programs
and that the merger commitments would be completed by December 31, 2011, the Company
initiated meetings on July 13 and December 14, 2011, with Commission staff to discuss the
continuation of these two programs. At these meetings the Company recommended that these
programs continue as par of the Company's regular business with no changes to the Customer
Guarantees and re-establish the basis of the baseline performance targets to move back from
controllable distribution outage events to underlying distribution outage events. Underlying
distribution events include all outages excluding major events and prearanged (customer notice
given and customer requested) outages. These events represent the overall outage customer
experience, and while certin volatile controllable events may occur (such as a driver hitting a
pole and causing a power outage), the Company is confident that the routine performance
discussions that occur between the Commission Staff and the Company can properly identify
when performance has been negatively impacted by such events. The Company also
recommended that the Network Performance Stadards also remain with only one modification
to Network Performance Standard 3.
Curently Network Performance Stadard 3 states:
"The Company will select a maximum of two under-performing circuits in Idaho on an
anual basis and will undertake corrective measures to reduce the average circuit
performance indicator (CPI) by 20% within five years. CPI includes all. outage events
experienced by customers, including transmission and local transmission outage events,
as well as events that meet the criteria of the IEEE major event definition discussed
above."
The Company is proposing that Network Performance Stadard 3 be modified to state:
"The Company wil identify reliabilty areas of concern, the criteria or metric used for
determining these areas, in addition to improvement plans to address them."
The Company is proposing this modification in order to continue cost-effective improvements in
system wide reliabilty and to maintain responsiveness in the event of outages. An attachment to
this Application contains the Customer Guarantees, Customer Performance Stadards and
Network Performance Standards updated with the proposed revision to Network Performance
Standard 3.
III. MODIFIED PROCEDURE
Rocky Mountain Power believes that a hearing is not necessar to consider the issues
presented herein and, therefore, respectfully requests that this Application be processed under
Modified Procedure, i.e., by written submissions rather than by hearng. RP 201 et seq. If,
however, the Commission determines that a technical hearing is required, the Company stands
ready to present its testimony and support the Application in such hearng.
IV. REQUEST FOR RELIEF
Rocky Mountain Power respectfully requests that the Commission issue an Order:
(1) authorizing that this matter may be processed by Modified Procedure; (2) acknowledging that
MEHC met its merger commitment by successfully delivering the Customer Guarantees,
Network Performance Standards, and Customer Performance Standards programs though
December 31, 2011; and; (3) approving the proposed modification to Network Performance
Standard 3.
DATED: Januar 23, 2012.Æ:J / ¡l/(
Richard R. Hall, ISH No. 8080
STOEL RIVES LLP
101 S. Capitol Boulevard, Suite 1900
Boise, Idaho 83702-7705
Telephone No. [phone]
Facsimile No. [phone]
rrhall(£stoel.com
Mark C. Moench
Sr. VP and General Counsel
201 South Main, Suite 2400
Salt Lake City UT 84111
Telephone: [phone]
FAX: [phone]
Email: mark.moench(£pacificorp.com
Daniel E. Solander
Senior Counsel
201 South Main, Suite 2400
Salt Lake City UT 84111
Telephone: [phone]
FAX: [phone]
Email: daniel.solander(£pacificorp.com
Attorneys for Rocky Mountain Power
~~MOAI
Idaho Customer Guarantees
Customer Guarantee 1:The Company wil restore supply after an
Restoring Supply After an Outage outage within 24 hours of notification with
cerain exceptions as descrbed in Rule 25.
Customer Guarantee 2:The Company wil keep mutually agreed
Appointments upon appointments which wil be
scheduled within a two-hour time window.
Customer Guarantee 3:The Company wil switch on power withn
Switching on Power 24 hours of the customer or applicant's
request, provided no constrction is
required, all goverent inspections are
met and communicated to the Company
and required payments are made.
Disconnections for nonpayment,
subterge or theftdiversion of serice are
excluded.
Customer Guarantee 4:The Company wil provide an estimate for
Estimates For New Supply new supply to the applicant or customer
within 15 working days after the initial
meeting and all necessar information is
provided to the Company.
Customer Guarantee 5:The Company wil respond to most biling
Respond To Biling Inquiries inquiries at the time of the initial contact.
For those that require further investigation,
the Company wil investigate and respond
to the Customer within 10 working days.
Customer Guarantee 6:The Company wil investigate and respond
Resolving Meter Problems to reported problems with a meter or
conduct a meter test and report results to
the customer within 10 working days.
'Customer Guarantee 7:The Company wil provide the customer
Notification of Planed Interptions with at least two days notice prior to
tuing off power for planed
interptions.
~~MOAI
Idaho Penormance Standards
Network Performance Standard 1:The Company wil report Controllable,
Maintain System Average Interption Total and Underlying SAIDI for each
Duration Index (SAIDI)reporting period, as well as identify
baseline underlying performance targets
for the perod. For actual perormance
varations from underlying baseline,
explanations of perormance wil be
provided.
Network Performance Standard 2:The Company wil report Controllable,
Improve System Average Interrption Total and Underlying SAIFI for each
Frequency Index (SAIFI)reporting period, as well as identify
underlying baseline performance targets
for the period. For actual underlying
perormance varations from baseline,
explanations of perormance wil be
provided.
Network Performance Standard 3:The Company wil identify reliability areas
Identify Areas of Reliabìlty Concer of concern, the critera or metrc used for
deterining these areas, in addition to
improvement plans to address them.
Network Performance Standard 4:The Company wil restore power outages
Supply Restoration due to loss of supply or damage to the
distrbution system within thee hours to
80% of customers on average.
Customer Serce Perormance Standard The Company wil answer 80% of
~: Telephone Serice Level telephone calls within 30 seconds. The
Company wil monitor customer
satisfaction with the Company's Customer
Serice Associates and quality of response
received by customers through the
Company's eQuality monitoring system.
Customer Serice Perormance Standard The Company wil a) respond to at least
Q:95% of non-disconnect Commission
Commission Complaint Response /complaints within thee working days and
Resolution wil b) respond to at least 95% of
disconnect Commission complaints within
four working hours, and wil c) resolve
95% of informal Commission complaints
within 30 days.