20120216Response to Staff Reply.pdf

STOEL~~,s RECEIVED 101 S. Capitol Boulevrd. Suite 1900
Boise. Idaho 83702
main 208.389.9000
fax [phone]
ww.stoel.com
2012 FEB 16 PH 4= 28
ATTORNEYS AT LAW
Februar 16,2012
RICHA R. HAL
Direct [phone]
rrhall(fstoeL.com
BY HAND DELIVERY
Idaho Public Utilties Commission Staff
472 W. Washington
Boise, Idaho 83702
Attn: Jean Jewell
Re: Idaho Public Utilties Commission Staffv. PacifiCorp
Case No. PAC-E-12-01
Dear Jean:
On Januar 31, 2012, Rocky Mountain Power fied PacifiCorp's Answer, Affirmative Defenses
and Motion to Dismiss in the above captioned case. We failed to properly mark Confidential
Attachment E to this pleading in this filing.
Enclosed please the Response we fied yesterday with all attachments, A thr F, properly
marked. Please note that Confidential Attachment E was not marked confidential on the Answer
fied in Januar.
Than you for your assistance in this matter and please do not hesitate to contact me.
Best regards,
/.~// £' ø//
Richard R. Hall
RR:ct
Enclosure
71245850.10085000-01001
Alaska California Colorado
Idaho Minnesota Oregon Utah Washington
Richard R. Hall
Local Counsel
Stoel Rives LLP
101 S. Capitol Boulevard, Suite 1900
Boise, ID 83702-7705
Phone: [phone]
Fax: [phone]
rrhallimstoeL.com
D cCç "it: 01\....'V _.
lJORIGINAl
2012 fEB \ 6 PM 4: 29
Daniel E. Solander
Barbara Ishimatsu
201 South Main Street, Suite 2300
Salt Lake City, Utah 84111
Telephone: [phone]
Fax: [phone]
E-mail: danieLsolander(ßacificorp.com
Barbara.IshimatsuimPacifiCorp.com
Attorney for Rocky Mountain Power
BEFORE THE PUBLIC UTILITIES COMMISSION STATE OF IDAHO
IDAHO PUBLIC UTILITIES
COMMISSION STAFF IN RE: THE
MATTER OF IDAHO TRAVERTINE
CORP.,
Case No. PAC-E-12-0l
Complainant,PACIFICORP'S RESPONSE TO
COMMISSION STAFF REPLY
vs.
PACIFICORP,
d/b/a ROCKY MOUNTAIN POWER,
Respondent.
COMES NOW, PacifiCorp, d//a Rocky Mountain Power ("Rocky Mountain Power"
or the "Company"), by and through its attorneys and in response to the Commission Staff s
("Staff') Reply to Rocky Mountain Power's Answer to the Commission Staff Complaint
7124357710085000-01001
fied January 31, 2012, in Case No. PAC-E-12-0l, submits the following response with
supplemental information for the Commission's consideration of this matter.
Staff alleges that Rocky Mountain Power violated Rule 203 of the Utilty customer
Relations Rules by biling Idaho Travertine under an inappropriate rate schedule. Both
parties agree, "Idaho Travertine is eligible to receive service under"
1 Electric Service
Schedule ("Schedule" or "Rate") 6 and Schedule 23. However, a customer simply being
eligible for more than one schedule and then being biled on a schedule which, in hindsight,
turns out to be less favorable does not constitute a violation of Rule 203. Staff must show
that Idaho Travertine was "biled under a schedule contrary to the customer's election", or
"the election was based on erroneous information provided by the utilty."
IDAPA31.21.01.203.01.c.
In this instance, Idaho Travertine elected Schedule 6. Idaho Travertine contacted
Rocky Mountain Power to transfer service from the existing account holder. Based on this
information, the Company determined the account at that location was previously biled
under Schedule 6 but also qualified for Schedule 23. Depending on the customer's
circumstances, if it qualified for the Regional Power Act credit under Schedule 34, it could
also qualify for service under Schedule 6A. In addition, if the customer desired to receive
service under a time of day rate, Schedule 35 would have been appropriate. A mock-up for
demonstrative purposes ilustrating the next step in the customer set-up process is provided in
Confidential Attachment F, whereby the Company informs the customer:
The default Schedule for this service is based on how much power you use
regardless of when usage occurs. This service is eligible for optional rate
biling based on the time of day you use your power as well as how much
power you use. Would you like more information regarding optional rates or
would you prefer our default biling?
i Commission Staff Reply, page 3.
71243577 1 0085000-01001 2
At that point, the Customer's response is necessary prior to completing the new account set-
up. The computerized process requires the selection of one of two radio buttons for
telephone customers, "Default Schedule" or "Optional Schedule". The account cannot be
finalized unless the customer elects one choice or the other. The record shown in
Confidential Attachment E to PacifiCorp's Answer, Affrmative Defenses and Motion to
Dismiss, is an excerpt from the Company's actual records of the set-up process for Idaho
Travertine indicating that Idaho Travertine declined to receive information about optional
Schedules on April 13,2010, meaning that the "Default Schedule" radio button was selected
during the set-up process. Idaho Travertine was not passively assigned to Schedule 6 but was
assigned to a schedule consistent with the customer's request to "transfer" service from a
prior account and with its confirmation of the "Default Rate" on April 13, 2010.
Staff contends that "but for an omission by Rocky Mountain Power in failng to
switch Idaho Travertine to the appropriate schedule, the succeeding customer (Rocky
Mountain Travertine) would have automatically been assigned to Schedule 23." 2 This is an
assertion without evidence and contrary to a customer's rights under Electric Service
Regulation NO.3 to use any applicable Schedule, which could be Schedule 6 or 6A, Schedule
23 or 23A, or Schedule 35. There is simply no evidence that Rocky Mountain Travertine did
not consciously elect Schedule 6 and it is inappropriate for Staff to make assumptions about a
non-part's decisions.
Staff maintains that Rocky Mountain Power "arbitrarily" assigned Idaho Travertine to
Schedule 6 on April 14,2010. Idaho law defines an arbitrary decision as one "made without
a rational basis, or in disregard of the facts and circumstances, or without adequate
determining principles." Lane Ranch Partnership v. City of Sun Valley, 175 P.3d 776, 780
2 Commission Staff Reply, page 4
71243577.1 0085000-01001 3
(Idaho 2007). Clearly, the account set-up process outlined above is based on the guiding
principles of a scripted interview. The Company had a rational basis that considered the
actual circumstances because the assignment requires the customer to qualify for a particular
Schedule and then consent to the "default rate" or the "optional rate."
Even if the requirements of Rule 203.01.c were met, Staff does not consider the
exception in Rule 203.02:
Exceptions. The utilty shall not be required to adjust bilings when it has
acted in good faith based upon available information or when the customer
was given written notice of options under the tariff schedules and did not
make a timely election to exercise available options. .( emphasis added)
Rocky Mountain Power's actions fall squarely within both exceptions. Rocky Mountain
Power acted in good faith based upon Idaho Travertine's verbal assent to be biled on the
"Default Rate" when the account in question was established April 13, 2010. Furthermore,
Rocky Mountain Power provided written notice of optional Schedules on Idaho Travertine's
first bil May 12, 2010 (Confidential Attachment A to PacifiCorp's Answer, Affrmative
Defenses and Motion to Dismiss), in the new customer welcome letter sent in May 2010
(Attachment B to PacifiCorp's Answer, Affrmative Defenses and Motion to Dismiss), and
the annual Consumer Information disclosure mailed in December 2010 (Attachment D to
PacifiCorp's Answer, Affrmative Defenses and Motion to Dismiss). The Company provided
at least three written notices of available options in the seven months after Idaho Travertine
established its account. In November 2011, eighteen months after the first notice, Idaho
Travertine fied an informal complaint with the Commission alleging that the account should
have been placed on Schedule 23.
An eighteen-month delay is not a "timely" election. What constitutes a reasonable
time to exercise an option of unspecified duration "is usually an implication of fact, and not
of law, derivable from the language used by the parties cçmsidered in the context of the
71243577.10085000-01001 4
subject matter and the attendant circumstances, in aid of the apparent intention." 60 AMJU
POF 3d 255. In the instant case, the Commission should look to the language of Electrc
Service Regulation No. 3 to determine what is a reasonable time for election of an optional
Schedule, "(t)he Company wil bil the Customer under such elected Schedule from and after
the date of the next meter reading." In this context, a reasonable time to select a different
Schedule is one billng period. A customer cannot reasonably elect an optional Schedule for
a prior biling period. Otherwise, the protection against backbiling under Electric Service
Regulation NO.3 and Rule 203.02 is meaningless. According to Company records, Idaho
Travertine never contacted Rocky Mountain Power to elect another Schedule for the account
established April 13, 2010 until fiing its informal complaint. Thus, because Idaho Travertine
waited eighteen months from the first written notice before electing to change to Schedule
23, Rule 203 does not require Rocky Mountain Power to adjust Idaho Travertine's account as
though it were on Schedule 23 from April 13, 2010 because the exception in Rule 203.02
applies.
Staff contends that. Rocky Mountain Power "should utilze specific criteria when
setting up a new customer account that assesses usage characteristics to assist the customer in
determining an appropriate tariff." Referring again to the script in Confidential Attachment
F, Rocky Mountain Power offered to do just that when it informed Idaho Travertine the
account was "eligible for optional rate biling based on the time of day you use your power as
well as how much power you use." When choosing between cell phone plans that offer
unlimited minutes or specified minutes with free nights and weekends, a customer must
assesses his individual estimates of use based on time of day and call duration which mayor
may not be comparable to the last person having that phone number, the last person at that
residence, or even other family members on the same account. Likewise, when establishing
71243577.1 0085000-01001 5
an account with Rocky Mountain Power, a customer needs to provide its own estimates of the
time of day and volume of power and energy to be used.
Rocky Mountain Power had no way of knowing Idaho Travertine's business plan.
Staff acknowledges the Company would not provide a prior customer's biling history to a
new customer based on privacy concerns3 then inexplicably asserts that if the prior
customer's biling history had been reviewed by the Company "it would have been obvious
to the Company that Schedule 6 was not the most advantageous rate schedule.4" First, the
prior customer's historical usage may have very little or no relevance to the current
customers operation or usage patterns, nör is it part of the evidence in this case, so Staff s
assertion is unfounded. Secondly, under the Company's customer privacy policy5, a previous
customer's usage statistics would not be provided unless the new customer obtained express
consent from the prior customer. If Idaho Travertine's use had been based on Rocky
Mountain Travertine's data and biled on a schedule which later turned out to be less
beneficial, Rocky Mountain Power could easily be facing a complaint from Idaho Travertine
that Rocky Mountain Power arbitrarily assigned it to a rate schedule based on facts and
circumstances of another customer rather than on the facts and circumstances unique to Idaho
Travertine's operation of its business. Lastly, Rocky Mountain Power offered to perform an
analysis based on Idaho Travertine's individual usage forecast when it established the
account on April 13,2010, yet Idaho Travertine declined.
3 Commission Staff Reply, page 4.
4Id.
5 "(A )ccess of ( account) information is strictly limited to those uses necessary to
conduct the business of servicing your accounts and agreements with the company." Rocky
Mountain Power Privacy Practices, available at http://ww.rockymountainpower.netlfooter/
privacy.html
7124357710085000-01001 6
Staff contends that all customers on Schedule 6 and Schedule 23 "ought to be
reviewed annually to verify those customers are assigned to the appropriate schedule" based
on the annual reviews pedormed for managed accounts as discussed in Production Request
No. 10 in Case No. PAC-E-08-07.6 As noted in that Request, the Company only makes
proactive annual reviews for its large managed accounts. Imposing an annual review of non-
managed commercial and industrial customers would be overly burdensome and would not
be cost-effective. Based on a review of the approximately 8200 accounts on Schedule 23 and
23A, 37% of those customers do not have demand meters making it impossible to calculate a
comparison against Schedule 6.
As a compromise in settlement of this Complaint, Rocky Mountain Power is willng
to add tools on its website to faciltate any customer making a comparison between Schedule
6 and Schedule 23 based on past use. The Company would also be wiling to include an
annual bil message for customers biled on Schedule 6 to notify them of this tool and remind
them the Company wil pedorm a rate comparison of historical use upon request. However,
no recommended changes would occur unti the customer complies with Electric Service
Schedule No. 3 by submitting a written request to change and the Company would then
implement the new Schedule as of the next biling period.
While there may be room for improvements to the rate schedules and eligibilty
criteria, a complaint proceeding should not be the platform for changes that benefit or could
be to the detriment of many others not involved in this dispute. A general rate case is the
appropriate forum to negotiate rate design. Other customers' alleged ignorance of optional
rate schedules is not at issue here; Idaho Travertine clearly knew of the existence of Schedule
23 based on its 1997 informal complaint.
6 Commission Staff Reply, page 5.
71243577.1 0085000-01001 7
In summary, Rocky Mountain Power's statements about the availabilty of optional
rates are not "passive" but instead require a positive confirmation from the customer
declining information about other rates based on time of day or quantities. Rocky Mountain
Power appropriately assigned Idaho Travertine to Schedule 6 consistent with the Customer's
request to "transfer" service from Rocky Mountain Travertine, the Customer's confirmation
to be biled under the "Default Rate" during the set-up process, and the Customer's failure to
m.ake a timely election of a different Schedule.
WHEREFORE, Rocky Mountain Power respectfully requests the Commission accept
this supplemental information, reject the claims made by Staff, and find that Rocky Mountain
Power does not owe Idaho Travertine a refund of$15;952.3L.
Dated this 16th day of February 2012,
Respectfully submitted,
ROCKY MOUNTAIN POWER,
æ//giltl
Richard R. Hall
Local Counsel
Stoel Rives LLP
101 S. Capitol Boulevard, Suite 1900
Boise, ID 83702-7705
Phone: [phone]
Fax: [phone]
Daniel E. Solander
Barbara Ishimatsu
Rocky Mountain Power
201 South Main Street, Suite 2300
Salt Lake City, Utah 84111
Telephone No. [phone]
Facsimile No. [phone]
Attorneys for Rocky Mountain Power
71243577.1 0085000-01001 8
CERTIFICATE OF SERVICE
I hereby certify that on this 16th day of Februar, 2012, I caused to be served, via
hand delivery, a true and correct copy ofPacifiCorp's Response To Commission's Staff
Reply in case No. PAC-E-12-01 to the following:
Idaho Public Utilties Commission Staff
472 W. Washington
Boise, Idaho 83702
~//~Ø
Richard R. Hall
71243577.1 0085000-01001 9
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Attachment B
.,ROCKY MOUNTAIN~POWER
201 South Main
Salt Lake City. Uta 84111
Arco 1D 83213-0697
1111111111111111111111111111111111111111111111111111111111.111
Dear '.
We're glad to have you on board as a Rocky Mountain Power customer. Our priority is providing your
business with safe, reliable power and excellent customer service to help you achieve your goals.
To get you started, we've enclosed our Business Customer Care Guide. hi it you'll find information on our
Business Solutions team, our specially trained experts who can assist customers like you and help you manage
your account the way you like. Our streamlined call menu gives you quick access to these specialists, who can
help you with billng, energy effciency and more.
This guide also gives you information on:
· programs and incentives we offer to help you use energy wisely and manage costs, as well as easy energy
effciency tips;
· our online Business Solutions Toolkit;
· our payment options - choose the most COnvenient option for your business;
· our award-winning Blue Sky.., renewable energy program; and
· your rights and responsibilties as an energy consumer, so you get the best possible service.
For your reference, we've included important price information on the back of this letter. Pricing for your business
is listed under Schedule 6. " , .
We want to make it easy to do business with us. If you have any questions, please call our Business
Solutions team toll free at 1.866.870.3419 or visit rockymountainpower.netlbusiness.
If you would like to sign up to receive our quarterly e-mail newsletter, energy connections, with updates on
energy effciency, payment and other services we offer or need further assistance, please send us a
message at rockymountainpower.netlcontact.
Are there others in your organization who may have the opportunity to interact with us? Please pass this
information on to them.
We're looking forward to serving you.
Sincerely,
~ JdJMlr
Karen Gilmore
Vice President, Customer Services our true strength is
our connection to you
(--------_..._------_._---_._---------------_..~
IWe're working to keep your prices down as energy use grows
Delivering safe, reliable, low-eost power is a responsibilty
we take seriously. We work to keep prices down by lowering
our operating costs and improving how we do business.
To meet the growing demand for electricity, we're building
new lines, sutistations and power plants as well as continuing
to invest in maintaining the existing electric system.
You can see. how your rates compare to other states
at rockymoiintainpower.netlbusmap. And you can
get information on rates and the regulatory process at
rockymountainpower .net/rates.
Price information
Schedule 23/23A - General Service
Single or thre phase service
Monthly Bil:
Customer Servic:e Charge
Seondary
Primary
Energy Rate
May through October 7.6737 cents per kWh
November through April 6.6985 cents per kWh
Primary Voltage Discount 0.370 cents per kWh
Minimum Bil The Customer Seice Charge
Seasonal Service Option (one year contract miinum):
Nel minmum seasonal payment
Secondary
Primary
Plus appropriate Energy charges
$13.72
$41.6
$164.64
$493.92
Schedule 6/6A - General Service - Large Power
Single or three phase servic
Monthly Bllb
Customer Serice Charge
Seondary
Prmary
Power Rate
May through October $11.34 per kW
November through April $9.33 per kW
Inèrgy Rate 3.1380 cents per kWh
Primary Volt"le DIscount $0.53 per kW of Power
Minimum Bil TIie Customer Service Charge
Seasona Service Option (one year contract inùnum):
Net minimum seasonal payment
Secondary $371.75Prmary $1.115.25
Plus appropriate Power and Energy charges
$30.97
$92.91
Schedule 10 - Irrigation and 5011 Dranage
Pumping Power Service
Single 01' thre phase service to motors on pumps and machiery used (or
irrigati and soil drainage
'rriiiatlon Season: June I to September 15
Schedule 10, continued
Monthly Bil, On.Season:
Customer Service Charga
Small. is HI' or less
Large. over 15 HI'
Power Rate
Energy Rate
Firsl 25,00 kWh
Ne.1 22,00 kWh
All Additional kWh
Minimum Bil
Monthly Bil, Post-5easm
Customer Service Charge
Energy Rate
Minimum Bil
$11.74
$34.14
$4.55 per kW
7.1315 cents pcr kWh
5.2750 cents per kWh
3.9095 cents per kWh
The Customer Service Charge
$18.08
6.0315 cents per kWh
The Customer Service Charge
Schedule 717A - Security Area Lighting
Initial Lumenl Yi Rate Per Lamp
Mercury Vapor Lamp.
7,00
20,0
Sodium Vapor Lamps
5.600
175
40
$2MO
$47.09
70 516.77 Lamp and Support Pole
$13.3 Lamp Only
$19.20 Lamp and Suppot Pole
$15.77 Lamp Only
$25.29 Lamp and Support Pole
$2.52 Lamp Only
$36.37 Lamp an Support Pole
$394 Lamp Only
$5.84 Lamp and Support Pole
$4.00 Lamp Only
9,5 100
16,00 150
27~'i 250
'50,OÒ 400
Sodium Vapor Flood Lamps
16,00 $2.29 Lap an Suppot Pole
$22.52 Lamp Ony
$3.37 Lamp and Support Pole
$32.94 Lamp Only
$5.84 Lamp and Support Pole
$45.00 Lamp Only
Low Prere Soium Vapor Laps (Energy Only)8.00 55 $3.60 Per Lamp13,500 90 $5.32 Per Lamp22.500 135 $7.40 Per Lamp33.000 180 $9.01 Per Lamp
150
27,5 250
50,000 400
All customers are subject to additional charges/crdits as set (orth in
Rocky Mountain Power's retail tariffs approved by the Idaho Public Utilities
Commision including Adjustment Schedule 191.
Rates are In ef'ect Aprll 2009 an ar subject to change
by commi..lon order.
111ese rale tables do not indude specific pricing information for Schcdiiles
9,11,12,19,24 or 35/35A sincerel.lively few customers are blUed this way.
However,llle schedules are available by callng toll (ree at 1.866.870.3419
nr on our Web site at roe:kymountalnpower.netlrates.
o :ZOO9 Rod:)' Mountain Pmv" ID
Explanation of terms:
Customer ServIce Charge: A fee charged that helps pay for th.e cots o(providing service.
Kllowøir-hø.r (lch): A measure or eleClric.1 energy equal to th nmoiuit 01 energy use hy .
IlJ.w.lt light bulb ror ien htrs or one 1,00 w.ii hair dryer lOr one hor.
Pøwe' (kW¡. Tho avorage kilowaiis (kW) supplied during the 15.mlnulc period 01 maximum use
during the munth a. determined by . power meter.
Oellllry Vot..: Seondary deliver voltage is .ervice al less th 2,30 volt.. Primary delivery
volt.ge i. seice at 2,3 to I~. than 46,00 volts where cu,tome provIdes and maintains all
trnformers and oiher n""..ry equipmeni. T ran.mission delivery voltage is servic al 46.00 J
volts or greater through a single point of delivery.
Honeawir (HPJ: nie tOlal connected horsower served through on se'ic connE'ion. .
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Attachment D
Consumer Information
We think our customers deserve excellent service. But what do we mean by that? Giving you clear, straightforward answers
when you have questions, for one thing. This summary was written in cooperation with the Idaho Publíc Utílities Commission to
give you answers to some common questions about bíls, credit, deposits and other parts of your electric service. If you'd like more
information on any of the topics we cover here, please call Rocky Mountain Power toll free at 1-866-870.3419 or visit
rockymountainpower.netlregulation. 5i desea una copia en español de este resumen de los derechos y responsabilidades del consumidor,
par favor /lame aI1-888-225-2611 5u /lamada será gratuita.
Summary of Idaho utilty consumer's
rights and responsibilties
Rocky Mountain Power has prepared this summary of your
rights and responsibilities when you apply for an account
with, or are a current customer of a utility company in Idaho.
Customer responsibilties
. Use services safely and pay for them promptly.
. Contact Rocky Mountain Power when you have a problem
with payment, service, safety, bíling or customer service.
. Notify Rocky Mountain Power about billing or other errors.
. Contact Rocky Mountain Power when you anticipate a
payment problem to try to set up a payment plan.
. Notify Rocky Mountain Power when you are moving to
another location.
. Notify Rocky Mountain Power about stopping service in
your name or about stopping service altogether.
. Allow safe, unobstructed access to your property for meter
reading, tree pruning and other essential Rocky Mountain
Power personnel and equipment.
. Provide notice to Rocky Mountain Power if you are making
any significant change that may affect the electrical
character of your load affecting you or others.
Deposits
If you are a current customer with a good payment record or a
new customer who has good credit with your previous utilíty for
the same type of service, you wil not need to make a security
deposit. If you don't meet these requirements, however, you may
be asked to make a security deposit.
Small commercial customers - required deposits wil be no
more than one-sixth of the estimated yearly billng at your service
address, based on current rates. If you are a current customer,
have paid all undisputed bills and have no more than one (1) late
payment during the past 12 consecutive months of service, your
deposit will be returned with interest. If you are terminating your
service, the deposit and accrued interest wíl be credited to your
final bil.
Large commercial and industrial customers - required
deposits will be an average two months of the peak bils in a
one-year period. Customers are allowed to pay the deposit in two
installments if unable to pay in full.
Irrigation customers - required advance wil consist of advance
payment of the full irrigation season's estimated bíling. This
advance wil be applied to the account, and if a credit balance
remains at the end of the season, it wíl be refunded.
Biling
You wil receive a bíl for electric service each month, based on
billing determinants, such as kílowatt-hours registered on your
electric meter during the bíling period. Your bíl will show the
date on which your payment is due, the applicable rate schedule
and the amount of the bíll.
Disconnection notices
Before we disconnect your service! in most instances, we wil
send you a written notice mailed at least seven calendar days
before the disconnection date. However, only a 24..hour notice
wíl be given when you do not make a first payment according
to a payment arrangement, when you tender payment with a
dishonored check or make an electronic payment drawn on an
account with insuffcient funds. If we do not shut off the service
within 21 calendar days after the proposed date, we wil make
another attempt to contact you and remind you that your service
can be disconnected after 24 hours.
Closing your account
You need to let us know as soon as possible if you plan to move
or close your account. It's a good idea to do this yourself and not
depend on someone else to do it for you. We can't close your
account or process your closing bíl untíl you let us know your
move-out date.
Third party notices
You may ask that another person receive your bíls and notices.
Complaints and disputes
We wil promptly investigate every complaint or dispute we receive,
and we'll report to you on the results. Contact us through our toll-
free phone number at 1-866-870-3419. Rocky Mountain Power's
number is also printed on your bil.
If you're not satisfied with the assistance you received from the
first person you talked to at Rocky Mountain Power, you havè the
right to request that your problem be handled by that person's
supervisor, and we'll give you the supervisor's name and how he
or she can be reached.
If you talk to the supervisor and stíl aren't satisfied, you can call or
write the Idaho Public Utilties Commission. Their toll-free phone
number is 1-800-432-0369. The address is P.O. Box 83720, Boise,
ID 83720-0074.
Rocky Mountain Power wíl not knowingly disconnect your
service whíle you are honestly pursuing a complaint with a
supervisor or the commission.
Copies of these rules and Rocky Mountain POWèr's filed tariffs,
including rate schedules and general rules and regulations, in
their original wording, are avaílable to you by calling toll free
at 1-866-870.3419 or online at rockymountainpower.netl
regulation.
Mailng address:
Rocky Mountain Power
PO Box 25308
Salt Lake City, UT 84125