20120201Answer, Defense, Motion.pdf

~~MOAIN RECEIVED
20'2 JAN 31 PH~: 04
201 South Màin, Suite 2300
Salt Lake City, Utah 84111
Januar 31,2011 t.Ol~,i..ct(J
UTILITiES
VIA OVERNIGHT DELIVERY
Jean D. Jewell
Commission Secretar
Idaho Public Utilities Commission
472 W. Washington
Boise, ID 83702
Re: Case No. PAC-E-12-0l
Idaho Public Utilities Commission Staff ("Staff) Formal Complaint That Rocky
Mountain Power Was Biling Under An Inappropriate Rate Schedule.
Dear Ms. Jewell:
Please find enclosed an original and seven (7) copies of Rocky Mountain Power's reply
comments in the above referenced matter.
All formal correspondence and regarding this Application should be addressed to:
Ted Weston
Rocky Mountain Power
201 South Main, Suite 2300
Salt Lake City, Utah 84111
Telephone: [phone]
Fax: [phone]
Email: ted.weston(gacificorp.com
Daniel E. Solander
Barbara Ishimatsu
Rocky Mountain Power
201 South Main Street, Suite 2300
Salt Lake City, Utah 84111
Telephone: [phone]
Fax: [phone]
Email: daneL.solanderficorp.com
Communications regarding discover matters, including data requests issued to Rocky Mountain
Power, should be addressed to the following:
By E-mail (prefered):datauest(gacficorp.com
By regular mail:Data Request Response Center
PacifiCorp
825 NE Multnomah St., Suite 2000
Portland, OR 97232
Informal inquiries may be directed to Ted Weston, Idaho Regulatory Manager at (801) 220-
2963.
Very trly yours,,?~/Æß(/ß,
Jeffey K. Larsen
Vice President, Regulation
Enclosures
.' 1_ ",: 't.
DORIGINAL
Richard R. Hall
Local Counsel
Stoel Rives LLP La, i J M~ 3 I
101 S. Capitol Boulevard, Suite 1900
Boise, ID 83702-7705
Phone: [phone]
Fax: [phone]
rrhall~stoei.com
p i: (" i:¡ ,,_ .11..;: "'~U
PM 4: 04
Daniel E. Solander (pro hac vice pending)
Barbara Ishimatsu (pro hac vice pending)
201 South Main Street, Suite 2300
Salt Lake City, Utah 84111
Telephone: [phone]
Fax: [phone]
E-mail: daniei.solander~pacificorp.com
Barbara.Ishimatsu~Pacifi Corp.com
Attorney for Rocky Mountain Power
CASE NO. PAC-E-12-01
PACIFICURP'S ANSWER,
AFFIRMTIVE DEFENSES AN
MOTION TO DISMISS
COMES NOW, PacifiCorp, d//a Rocky Mountain Power ("Rocky Mountain Power"
or the "Company"), by and through its attorney and hereby answers the Complaint contesting
Biling under an inappropriate rate schedule fied by the Idaho Public Utilties Commission
Staff ("Staff') and respectfully moves the Idaho Public Utilties Commission to dismiss the
Complaint.
PACIFICORP'S ANSWER, AFFIRMATIVE DEFENSES
AND MOTION TO DISMISS
711 65609.i 0085000-01001
f. ,-
I. ANSWER
1. According to Company records, Mr. Ted Orchard, owner of Idaho Travertine
Corporation ("Travertine" or "Customet') in Idaho Falls contacted the company by phone on
April 14,2010, and applied for a non-residential electrical service at 3935 North Yellowstone
Highway in Idaho Falls.
2. In early November 2011, Travertine fied an informal complaint with the
Idaho Public Utilties Commission (the "Commission") alleging that Travertine's account
should have been biled on Electric Service Schedule (the "Schedule") 23 instead of Schedule
6 because its own analysis indicated that Schedule 23 would have been more favorable. As
part of the resolution, the Company recognized the fiing of that informal complaint as a
written request to change to Schedule 23. The Company made this change effective with the
billng cycle ending November 10, 2011, the next biling cycle after the date of the request.
3. Travertine and Staff allege Travertine is entitled to a refund of the difference
between the rate on Schedule 6 and Schedule 23 from the date the account was established in
April 2010 and the date the Company changed the Schedule in November 2011 claiming that
Rocky Mountain Power selected an incorrect Schedule.
4. Neither Travertine nor Staff denies that Schedule 6 is an applicable service
schedule. The only allegation is that Schedule 23 would have been better, after making a
comprehensive analysis of the actual use from April 2010. Staff alleges that Rocky
Mountain Power knew or should have known to assign Travertine to Schedule 23 in April
2010 based only on the fact that thirteen years earlier, Travertine fied a complaint to change
the rate from Schedule 6 to Schedule 23 on a Travertine account that closed in 2008 (the
"First Account").
PACIFICORP'S ANSWER, AFFIRMATIVE DEFENSES
AND MOTION TO DISMISS - 2
71165609.10085000-01001
I. .-
5. Staff and Travertine requested the company adjust Travertine's biling back
to April 2010, when the account was opened. The Company respectfully declined the request
since the Company complied with Electric Service Regulation NO.3 and did not violate Rule
203. The Company initially assigned Travertine to Schedule 6 in good faith based upon
information received from Travertine. The Company agreed to change the biling to
Schedule 23 after recèiving a written request and made that change effective with the next
meter reading.
6. The Company's refusal to adjust Travertine's biling is consistent with the
resolution of a similar complaint fied by Travertine in 1997 on the First Account (the "1997
Complaint"). As noted by Staff, the Company changed the biling schedule from Schedule 6
to Schedule 23 after Travertine fied an informal complaint. The Commission "did not
require RMP to provide a refund to the customer for the difference between Schedule 23 and
Schedule 6." Mem. at 2.
7. The Company is not required to adjust the effective date of the schedule
change back to April 2010 because it relied in good faith upon information provided by
Travertine and provided at least three written notices of options available under the tariffs.
Travertine did not make an election for Schedule 23 during the initial set-up, or after
receiving any of the written notices even though Travertine was obviously aware of the
existence of that schedule given the 1997 Complaint.
8. The Applicable tariff provisions are provided below, in relevant part
(emphasis added):
Original Sheet No. 3R.1. Electric Service Regulation No.3.
Selection and Changes of Electric Service Schedule: Where optional electric
service schedules are available, the Company, upon request wil assist the
Customer in the selection of the electric service schedule most favorable to
him. The recommendation to the Customer wil be based on his statement of
PACIFICORP'S ANSWER, AFFIRMATIVE DEFENSES
AND MOTION TO DISMISS - 3
71165609.1 0085000-01001
.. .-
the class of service required, the amount and manner of use and other
pertinent information. The Company shall not be required to adjust bilings
when it has acted in good faith based upon available information or when
the customer was given written notice of options under the tariff
schedules and did not make a timely election to exercise his\her\its
options. A Customer being biled under one of two or more optional electric
service schedules applicable to his class of service may elect to be biled on
any other applicable electric service schedule by notifying the Company in
writing. The Company wil bil the Customer under such elected Schedule
from and after the date of the next meter reading.
Utilty Customer Relations Rules, IDAPA 31.21.01, Rule 203. Biling Under
Inappropriate Tariff Schedule'
A customer has been biled under an inappropriate tariff schedule if:
c. The customer, who is eligible for biling under more than one (1) tariff schedule,
was biled under a schedule contrary to the customer's election, or the election was
based on erroneous information provided by the utilty.
02. Exceptions. The utilty shall not be required to adjust bilings when it has acted in
good faith based upon available information or when the customer was given written
notice of options under the tariff schedules and did not make a timely election to
exercise available options.
9. The Company's customer service representatives follow a script for setting up
new service such as this. New customers and the representative discuss the nature of the
business whereupon the customer service representatives selects an applicable general rate
schedule and notifies the customer of that schedule. The representatives are required to
notify customers they might be eligible for an optional rate, and wil discuss eligibilty
criteria or perform additional "analysis of the customer's expected use upon the customer's
request. The Company's records show that Travertine was asked if he would like more
information regarding optional rates as shown on Attachment E. He was also informed the
account would bil under Electrical Service Schedule 6.
10. Travertine did not request any information on any other Schedule nor did he
provide forecasts of his expected usage that would have allowed the Company to pedorm a
comparison between rate schedules. The account was established upon Mr. Orchard's verbal
PACIFICORP'S ANSWER, AFFIRMATIVE DEFENSES
AND MOTION TO DISMISS - 4
71165609.10085000-01001
/. -
consent to the terms disclosed by the customer service representative and the Company sent
the first bil on May 12,2010. The bil specifies the rate as "Commercial Schedule 6" as well
as a note to contact the Company by phone or on the website "(tJo find out about other rate
options available to you." (Confidential Attachment A).
1 1. Later in the month of May 2010, the Company sent a new customer welcome
letter which stated the account was biled on "Schedule 6", noted that callng the Business
Solutions team provides customers with access to specialists "who can help you with biling,
energy effciency and more". The letter included an attchment disclosing the pricing
formulae for both Schedule 6 and Schedule 23. An example of the letter sent to new
Schedule 6 customers in 2010 is included as Attachment B. The company also provided a
brochure listing additional "easy to use resources to help your business manage energy use
and costs . . . and an 'Ask An Expert' service for answers to your energy questions."
(Attachment C)
12. In December 2010, the Company mailed its annual Consumer Information
disclosure. The mailer disclosed the pricing formulae for both Schedule 6 and Schedule 23
as well as the customer's rights and responsibilties, which includes the obligations to contact
the Company "when you have a problem with . . . billng or customer service" as well as
whenever the customer makes "significant change( s J that may affect the electrical character
of your load affecting you or others." (Attachment D).
13. The Company has also mailed twenty-one bils since April 2010 clearly
disclosing the account is biled on Schedule 6.
14. Although the Company disclosed that it had specialists available to assist with
analysis of energy use, costs, and alternate rate schedules, Travertine never availed itself of
that assistance. Company records indicate that after opening the account in April 2010,
PACIFICORP'S ANSWER, AFFIRMATIVE DEFENSES
AND MOTION TO DISMISS - 5
71165609.1 0085000-01001
Travertine never contacted the customer service center nor did it make a written request to
the Company to change to Schedule 23.
15. As noted by Staff, "there is no way to determine the appropriateness of a rate
schedule assignment without" performing "a comprehensive biling analysis in order to
determine the least cost rate option." Mem. at 3. This diffculty is exactly why it is
unreasonable to assume the Company should have known in April 2010 that Schedule 23
would have been more beneficial than Schedule 6. Without a customer providing information
on the amount and manner of use, such as equipment ratings and load forecasts, the Company
has no way to create a comparison of the least cost rate option when establishing a new
account. Staff alleges "customers may not have suffcient expertise or resources to compare
rates." That may be true for some customers, for this very reason the Company has a
Business Solutions team available to pedorm this rate comparison analysis. It is undisputed
that Travertine was notified by the Company at least four different times of the availabilty of
optional Schedule 23 and the Company offered to perform that analysis to determine whether
cost savings would result by changing to Schedule 23.
16. On or about November 2, 2011, Mr. Orchard visited Rocky Mountain
Power's local offce to discuss whether Travertine's bil could be lower on Schedule 23 but
was informed that such requests were handled by Company's customer service department
and was given the same phone number as provided on the three mailers to make that request.
As the Commìssion is aware, the Company consolidated its customer service for biling and
payment questions from the local offces to a centralized location to provide higher quality
service at lower rates to customers.
17. The Company denies that Travertine elected to be on Schedule 23 in April
2010. Staffs Memo admits that Travertine only "assumed" the account would be assigned to
PACIFICORP'S ANSWER, AFFIRMATIVE DEFENSES
AND MOTION TO DISMISS - 6
71165609.10085000-01001
"the most favorable rate." Mem. At page 3. There is no evidence to suggest Travertine
informed the customer service representative of an expectation to be on Electrical Service
Schedule 23. Instead, records indicate that Travertine consented to Schedule 6. The situation
here is analogous to choosing a cell phone plan that later turns out to contain more minutes
than were actually required. Even though a cheaper plan may have been available at the
outset, a wireless carrier would not be expected to credit the difference between the two plans
unless the customer had actually provided forecasts of use at the outset or unless the
customer requested a change in plans. While the wireless carrier may possess the usage
information to pedorm an account analysis, the burden is on the customer to request that
service. Likewise, the Company should not be obligated to provide a credit every time a
customer, in hindsight, finds that another Schedule would have been more advantageous. For
Electric Service Regulation No.3 to have any meaning, the Company must be allowed to rely
upon the information, or lack thereof, provided by Travertine in setting up the new account.
18. The Company admits that its records show that the First Account was biled
on Schedule 6 "as far back as RMP's records go", Mem. At page 2, but denies that it would
be reasonable for Travertine to expect the Company to rely upon those records in setting up
the new account in April 2010. The Company would not assume that use by one customer
would be the same as any prior customer since usage may vary greatly due to changes in
equipment modernization or maintenance, operating goals, or economic conditions.
19. The fact thatthe First Account biled on Schedule 6 in December 1997 is not
evidence that the First Account was not changed to Schedule 23 earlier in 1997. Staff and
Travertine have no evidence to show the rate was not changed to Schedule 23 at the time of
the 1997 Complaint nor do they deny that the rate could have been changed from Schedule
23 back to Schedule 6 at Travertine's request.
PACIFICORP'S ANSWER, AFFIRMATIVE DEFENSES
AND MOTION TO DISMISS - 7
71165609.10085000-01001
20. The Company denies the resolution of the 1997 Complaint is proof that
Rocky Mountain Power should have assigned a different Travertine account to Schedule 23
in April 2010. It is unreasonable to assume the Company knew or had reason to know that
Travertine intended its selection of rate schedule thirteen years earlier on the First Account to
be used on this new account, especially where Mr. Orchard was silent when specifically
asked if he wanted information on other rates. The Company would not normally review
closed complaint records without prompting from the customer when setting up a new
account on the off chance that a complaint closed thirteen years earlier might be relevant.
Based on the information available about service at that location, the Company recommended
and Travertine consented to being biled on Schedule 6.
21. On the other hand, it is quite reasonable to assume that if Travertine recalled
the 1997 Compláint or felt that Schedule 23 had been beneficial in 1997, that it was aware of
optional rate schedules and knew or should have known to ask whether Schedule 23 would
be more beneficial than Schedule 6 when setting up the account in April 2010.
22. At all times, the Company has applied the tariffs as fied and complied with
Rule 203. The Company's treatment of Travertine's request to change to Schedule 23 is
consistent with its treatment of other customers as well as its resolution of the 1997
Complaint.
II. AFFIRMATIVE DEFENSES
1. The Company reasonably relied upon the information provided by Travertine
when it established service in April 2010, providing no information upon which the Company
could perform a comprehensive analysis to determine that Schedule 23 might be more
beneficial than Schedule 6.
PACIFICORP'S ANSWER, AFFIRMATIVE DEFENSES
AND MOTION TO DISMISS - 8
71165609.1 0085000-01001
2. The Company has no duty to pedorm a comprehensive biling analysis to
compare rates unless and until the customer meets its responsibilty to request such an
analysis.
3. Travertine was eligible for biling under Schedule 6 and the Company
properly biled Travertine under Schedule 6 with the customer's consent.
4. Travertine was eligible for biling under Schedule 6 or under Schedule 23 and
the Company provided no erroneous information to mislead Customer to select Schedule 6.
5. The Company provided written notice of options under the tariff at least three
times between May 2010 and December 2010; Travertine's request to change schedules in
November 2011 did not constitute a timely request by which the Company is obligated to
adjust the account billngs back to April 2010.
6. Travertine failed to mitigate its damages since it knew about the existence of
alternate fate schedules from the 1997 Complaint and received written notice from the
Company, yet waited some 17 months before requesting to change to Schedule 23.
7. Travertine consented to Schedule 6 and was contractually bound to that rate
until making a written request to the Company to change rate schedules.
8. The Company was contractually bound to charge Travertine on Schedule 6
unless and until Travertine made a written request for a different schedule.
9. The Company already provided all the relief that Travertine is entitled to
receive when it made Schedule 23 effective upon the next meter reading following the date of
request.
10. The Complaint fails to state a claim for which relief can be granted.
11. Rocky Mountain Power asserts that it may have additional defenses not now
known to it, but which may be discovered during the course of these proceedings. Rocky
PACIFICORP'S ANSWER, AFFIRMATIVE DEFENSES
AND MOTION TO DISMISS - 9
71165609.1 0085000-01001
Mountain Power does not waive such defenses, and specifically asserts them hereby,
reserving the right to amend and to plead other defenses as they become known.
CONCLUSION
WHEREFORE having fully answered Complainant's complaint and finding no
violation of law, Commission rules, or Company tariffs to base an award of the relief
requested, the Company prays that Travertine take nothing by way of the Complaint, that the
Complaint be dismissed with prejudice, and for such other relief as the Commission may
determine.
~r
Dated this 'J/ - day of January 2012,
Respectfully submitted,
ROCKY MOUNTAIN POWER,
a?/£ßl/
Richard R. Hall
Local Counsel
Stoel Rives LLP
101 S. Capitol Boulevard, Suite 1900
Boise, ID 83702-7705
Phone: [phone]
Fax: [phone]
Daniel E. Solander (pro hac vice pending)
Barbara Ishimatsu (pro hac vice pending)
Rocky Mountain Power
201 South Main Street, Suite 2300
Salt Lake City, Utah 84111
Telephone No. [phone]
Facsimile No. [phone]
Attorneys for Rocky Mountain Power
PACIFICORP'S ANSWER, AFFIRMATIVE DEFENSES
AND MOTION TO DISMISS - 10
71165609.1 0085000-01001
CERTIFICATE OF SERVICE
I hereby certify that on this ¡itiay of January, 2012, I caused to be served, via hand
delivery, a true and correct copy of Rocky Mountain Power's Motion for Limited Admission
Pro Hac Vice in Case No. PAC-E-12-01 to the following:
Idaho Public Utilties Commission Staff
472 W. Washington
Boise, Idaho 83702
~///////
Richard R. Hall
PACIFICORP'S ANSWER, AFFIRMTIVE DEFENSES
AND MOTION TO DISMISS - 11
71165609.10085000-01001
. .. .
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Attachment A
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Attachment B
J .
".ROCKY MOUNTAIN.~POWER
201 South Main
Salt Lake City. Utah 84111
Arco ID 83213-0697
111111111111111111111111111111111111 I 111111 II 11111111111111111
Dear
We're glad to have you on board as a Rocky Mountain Power customer. Our priority is providing your
business with safe, reliable power and excellent customer service to help you achieve your goals.
To get you started, we've enclosed our Business Customer Care Guide. In it you'll find information on our
Business Solutions team, our specially trained experts who can assist customers like you and help you manage
your account the way you like. Our streamlined call menu gives you quick access to these specialists, who can
help you with biling, energy efficiency and more.
This guide also gives you information on:
· programs and incentives we offer to help you use energy wisely and manage costs, as well as easy energy
efficiency tipS¡
· our online Business Solutions Toolkit;
· our payment options - choose the most convenient option for your business¡
· our award-winning Blue Sky'"renewable energy program¡ and
· your rights and responsibilties as an energy consumer, so you get the best possible service.
For your referece, we've included important price infçirrration on the back of this letter. Pricing for your business
is listed under Schedule 6. '
We want to make it easy to do business with us. If you have any questions, please call our Business
Solutions team toll free at 1.866.870.3419 or visit rockymountalnpower,netlbusiness.
If you would like to sign up to receive our quarterly e-mail newsletter, energy connections, with updates on
energy efficiency, payment and other services we offer or need further assistance, please send us a
message at rockymountainpower.netlcontact.
Are there others in your organization who may have the opportunity to interact with us? Please pass this
information on to them.
We're looking forward to serving you.
Sincerely,
~ JddMtr
Karen Gilmore
Vice President, Customer Services our true strength is
our connection to you
¡ ,
We're working to I(eep your prices down a~ energy use grows
Delivering safe, reliable, low-cost power is a responsibilty
we take seriously. We work to keep prices down by lowering
our operating costs and improving how we do business.
To meet the growing demand for electricity, we're building
new lines, sui:stations and power plants as well as continuing
to invest in maintaining .the existing electric system.
You can see. how your rates compare to other states
at rockymoiintainpower.netlbusmap. And you can
get information on rates and the regulatory process at
rockymountainpower .net/rates. -
Price information
Schedule 23/23A - General Service
Single 01' three phase service
MonthlyBiii:
Customer Service Charge
Seondary
Primary
Energ Rae
May through October 7.6737 cents per kWh
November through April 6.6985 cets pe kWh
PrImary Voltap Discont 0.3706 cents pci' kWhMinimum Bil The Customer Seice Charge
Seuonal Service OptIon (one year contract minimum):
Net minmum seasonal payment
Seondary
Primary
Plus appropriate Energy charges
$13.72
$41.6
S164.4
$493.92
Schedule 6/6A -General Service - Large Power
Single or three phas service
Monthly Bill:
Customer ServIce Charge
Seondary
Prmary
Power Rate
May through October $1 L"4 per kW
November through April $9.33 per kW
Energ Rate 3.1380 cents per kWh
Primary Voltage DIscount $0.53 per kW of Power
Minimum Bill TIie Customer Service Charge
Seasona Serice Option (one year contract miimum):
Net minimum seasonal payment
Seondary $371.75Primary $1,115.25
Plus appropriate Power ,md F.nergy charges
$30.97
$92.91
Schedule 10 -Irrigation and Soil Drainage
Pumping Power Service
Single or three phase service to motors on pWllpS and machiery used (or
irrigation and soil draùiage
IrrIgaion Season: Jun lto September 15
Schedule 7/7A - Security Area Lighting
Initial Lumens W& Rate Per Lap
Mercury Vapor Lamps
7,00
20.0
Sodium Vapor Lamps
5,600
$25.29 Lap and Support Poie
$22.52 Lamp Only
$3.37 Lamp and Support Pole
$32.94 Lamp Only
$5.84 Lamp and Suppor Pole
$45.00 Lamp Only
Low Prure Sodum Vapor Laps (Energy Only)8,00 55 $3.60 Per Lamp13,50 90 $5.32 Per Lamp22,s 135 $7.40 Per Lamp33,00 180 $9.01 Per Lamp
Schedule 10, continued
Monthly Bil, On-Seasn:
Customer Service Charge
Small. 15 HI' or less
I.arge. over 15 HI'
Power Rate
Energy Rate
Firsi 25,00 kWh
Next 22,00 kWh
All Additional kWh
MlnlmuBl!
Monthly Bil, Post-Seasom
Cu.tomer Service Cha.rge
Energy Rate
Minimum Bil
175
40
70
9.s 100
$11.74
$34.14
$4.55 pcr kW
7.1315 cets per kWh
5.2750 cets per kWh
3.9095 cets per kWh
The Customer Service Charge
$18.8
6.0315 cents pcr kWh
The Customer Service Charge
$2MO
$47.09
$16.77 urnI' and Support Pole
$13.34 Lamp Only
$19.20 Lamp and Support Pole
$15.77 Lamp Only
$25.29 Lamp and Support Pole
$2.52 Lamp Only
$.'16.37 Lamp and Support Pole
$32.94 Lamp Only
$5.84 Lamp and Support Pole
$45.00 ump Only
All customers are subject to additional charges/crdits as set (orth in
Rocky MOWltain Power's retail larils approved by the Idaho Public Uliliies
Coiiunis.ion including Adjustment Schedule 191.
Rates ... In elf.ct April 2009 and ar subject to chang.
by commission order.
TI,CSC ratc tables do not include specific pricing inlormatlon lot Schedules
9, 11, 12, 19, 24 or 35/35A since relatively lew customers are biled this way.
However, "ie schedules are availabl. by callng toll free at 1.866.870-3419
ur on our Web site at roc:cymountølnpower.netlr.tes.
o 2009 Rocky MountaIn POWl!l 10
16.00 150
Explanation of terms:
Cuitomer Service Charge: A fee charged thai helps pay for the costs 01 providing service.
KJlowQu..hour (kWhJ: A measure of electriCAl energy equøl to the Rinunt of energy use hy Q
lOO'W.llllghl bulb lor ten hurs or one 1,00 Watt hair dryer lor one hour.
Power (kW): The average kilowatts (kW) supplied during the IS'minute period of maximum ""
during the monlh as determJned by a power meler.
O.llve"! Voliit: Seondary delivery voltage is service at Ie... thon i,3O volts. Primary delivery
vohagl' Is servIce at 2,3 to lcss than 46,00 volts where customer providts and maintains aU
irnlormers and other necesry equiliment Transmission delivery yoltagr is sevice at 46,00
volts or greoter through a .Ingle point 01 delivery.
Horsower (HPJ: 'Oie totl connPc horspower serVt throgh one service ronnt'inn. .
27~~00 250
'50,OÒ 400
Sodium Vapor Flood Lamps
16,00 150
27,s 250
50,00 400
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Attachment D
Consumer Information
Summary of Idaho utility consumer’s
rights and responsibilities
Rocky Mountain l’ower has prepared this summary of your
rights and responsibilities when you apply for an account
with,or are a current customer of a utility company in Idaho.
Customer responsibilities
Use services safely and pay For them promptly.
•Contact Rocky Mountain Power when you have a problem
with payment,service,safety,billing or customer service.
•Notify Rocky Mountain l’ower about billing or other errors.
•Contact Rocky Mountain Power when you anticipate a
payment problem to try to set up a payment plan.
•Notify Rocky Mountain Posver when you are moving to
another location.
•Notify Rocky Mountain Power about stopping service in
your name or about stopping service altogether.
•Allow safe,unobstructed access to your property for meter
reading,tree pruning and other essential Rocky Mountain
Poiver personnel and equipment.
•Provide notice to Rocky Mountain l’ower if you are making
any significant change that may affect the electrical
character of your load atfecting you or others.
Deposits
If you are a current customer with a good payment record or a
new customer who has good credit with your previous utility for
the same type of service,you will not need to make a security
deposit.If you don’t meet these requirements,however,you may
be asked to make a security deposit.
Small commercial customers —required deposits will be no
more than one-sixth of the estimated yearly billing at your service
address,based on current rates.If you are a current customer,
have paid ill undisputed bills and have no more than one (1)late
payment during the past 12 consecutive months of service,your
deposit will be returned with interest.If you are terminating your
service,the deposit and accrued interest will be credited to your
Large commercial and industrial customers —required
deposits will be an average two months of the peak bills in a
one-year period Customers are allowed to pay the deposit in two
installments if unable to pay in full.
Irrigation customers —required advance svill consist of advance
payment of the full irrigation season’s estimated billing.This
advance will be applied io ihe account,and if a credit balance
remains at the end of the season,it will be refunded.
Billing
You will receive a bill for electric service each month,based on
billing determinants,such as kilowatt-hours registered on your
electric meter during the billing period.Your bill will show the
date on which your payment is due,the applicable rate schedule
and the amount of the bill.
Disconnection notices
Before we disconnect your service,in most instances,we will
send you a written notice mailed at least seven calendar days
before the disconnection date.t-towever,only a 24 hour notice
will he given when you do not make a first payment according
to a payment arrangement,when you tender payment with a
dishonored check or make an electronic payment drawn on an
account with insutticient funds.If we do not shut offthe service
evithin 21 calendar days alter the proposed date,we will make
another attempt to contact you and remind you that your service
can be disconnected after 24 hours.
Closing your account
You need to let us knosv as soon as possible if you plan to move
or close your account.It’s a good idea to do this yourself and not
depend on someone else to do it for you.We can’t close your
account or process your closing bill until you let us know your
move-out date.
Third party notices
You mayask that another person receive your bills and notices.
Complaints and disputes
We will promptly investigate every complaint or dispute we receive,
and we’ll report to you on the results.Contact us through our toll-
free phone number at 1-866-870-3419.Rocky Mountain l’ower’s
number is also printed on your bill.
If you’re not satisfied with the assistance you received from the
first person you talked to at Rocky Mountain l’ower,you have the
right to request that your problem be handled by that person’s
supervisor,and we’ll give you the supervisor’s name and how he
or she can be reached.
If you talk to the supervisor and still aren’t satisfied,you can call or
write the Idaho I’ublic Utilities Commission.Their toll-free phone
number is 1-800-432-0369.The address is P0.Box 83720,Boise,
ID 83720-0074.
Rocky Mountain l’ower ivill not knowingly disconnect your
service while you are honestly pursuing a complaint with a
supervisor or the commission.
Copies of these rules and Rocky Mountain Poever’s filed tariffs,
including rate schedules and general rules and regulations,in
their original wording,are available to you by calling toll free
at 1-866-870-3419 or online at rockymountainpower.netl
regulation.
Mailing address:
Rocky Mountain Power
P0 Box 25308
Salt Lake City,UT 84125
Customer Service Guarantees
When we say we’re going to give you a certain level of
service,we mean it.And we’re so serious about holding
ourselves accountable,we’ve committed to seven
CustomerService Guarantees that cover sviceissues
that our customers have told us are moimportant —
restoring and switching on power,keeping appointnient
responding tobilling inquiries,resolving metpxoblems
and notifying of planned interruptions.If,forsome
reason,we can’t live up to a commitment,we’llpayyou.
To find out more about our Customer ServiceGuarantees
please call us toll free at 1-866-870-3419,orvisit
rockymountainpower.netlguarantees.
r
ROCKY MOUNTAIN -
We think our customers deserve excellent service.But what do we mean by that?Giving you clear,straighttorward answers
svhen you have questions,ror one thing.This summary was wiitten in cooperation ivith the Idaho l’ublic Utilities Commission to
give you answers to some common questions about bills,credit,deposits and other parts of your electric service.If you’d like more
information on any of the topics we cover here,please call Rocky Mountain Power toll free at 1-866-870-3419 or visit
rockymountainpower.net!regulation.Si ifescii iou copma cii espafol dc’este rcsiiiiien fe los ifereclies i rcspeiisalrilidaifce del ceiisiieiiifoi
per fiic’or lliiiiie uI 1-888-225—2611.So lluioiuidui cern grafsitu.
‘iifinalbill.
Monthly bill:
Customer service charge:513.72,secondary
$4t.lu,primary
Energy rate:
May—October
November—April
Energy cost adjustment:
o lOOt per kwh,secondary
o 093c per kwh,primary
Primary voltage discount:0 37t26e per kwh
Minimum bill:Customer service charge
(one yeac contract minimum)
$164.64,secondary
$493.92,primary
plus appropriate Energy
charges
Schedule 616A —General Service —
Large Power
Single-or three-phase service
Monthly bill:
Customer service charge:$30 97.secondary
$92 91,primary
Power rate:
May—October
November—April
Energy rate:3.1380c per kwh
Energy cost adjustment:
0.tOOc per kwh,secondary
0 093c per kwh,primary
Primary voltage discount:$033 per km
Minimum bill:Customer service charge
Explanation of terms:
(one year contract minimum)
5371.75,secondary
51,115.25,primary
plus appropriate Power and
Energy charges
Customer service charge:A fee charged that helps
pay for the costs ot providing service.
Kilowatt-hour (kwh):A measure ot electrical
energy equal to the amount of energy used by a 100-
svatt light bulb for ten hours or one 1,000-watt hair
dryer for one hour.
Power (kw):The average kilowatts (kwl sapolied
during the 15-minute period of mavimum use during
the month as determined by a poiver meter.
Delivery voltage:Secondary delivery vohage is service
at less than 2,300 volts.Primary delivery voltage is
service at 2,300 to less than 46,000 volts ivhere customer
provides and maintains all transformers and other
necessary equipment.Transmission delivery voltage is
scivice at 46,000 vots or greatei through a sing:e point
of delivery
Horsepower (HP):The total connected hoi0epower
served through one service connection.
Price Information
Monthly bill,on-season:
Customer service charge:
Small—is HI’or leus
Large —Over 15 HP
Power rate:•34.55 per kw
Energy race:
First 25,000 kwh
Nest 225,000 kwh
AtI additional kwh
Energy cost adjustment:0,tOdc per kwh
Minimum bill:Customer service charge
Monthly bill,post-season:
Customer service charge:$18.08
Energy rate:6.0315e per kwh
Energy cost adjustment:0.iOOe per kwh
Minimum bill:Customer service charge
Schedule 717A —Security Area Lighting
Initial
lumens Watts Rate per lamp
Mercury vapor 7,000 175 526 47
lamps 20.000 400 $47.24
3,600 70 516.80 se/support pole
$13.37 lamp only
9,500 100 519.24 wlsopport pole
$15.81 tamp only
16,000 150 $25 35 wfsopport pole
$22 58 lamp only
27i500 250 $36.47 w(nuppori pole
$33.04 lamp only
50,000 400 $50 99w/support pole
$45 15 lamp only
16,000 150 $25.35 wbsupport pole
$22 58 lanip only
27,500 230 53647 w!support pole
$33.04 lamp only
50,000 400 $50 qq wisopport pole
545.15 lamp only
8,000 55 $3 63 per lamp
13,500 90 $5 36 per lump
22,500 135 57.46 per lamp
33,000 180 5908 per lamp
Working to keep prices down:Oelivering sate,reliable,low-
cost primer is a responsibility we rake seriously.We continuously
ivork to keep prices down by loavering our operating costs and
improving how we do business.See how your rates compare ai
rockymountainpowernetlratemap.
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Rate.arein effect December 2010 and are subient to change by romrntoelnn order.
Thewrareuabie,donei,”:./,sp,’:t::rr:.n.,-’rv”nat’.’i’v”Schcaoic-s ii,2,
i7 i9,24 or 35/usA rinc,’r’Iativ,’t t,’i,,o’ior’,’r’ii.’‘iHal liiiwar lowawi.is,
,ob,a0i,.a’,a,a,labi,’o,,ati,re tori two ai i-866-810-3419 a’on ‘or waS’ni,it
rorbymsorrainpower.neriratns
Schedule 23123A —General Service
Single-or three-phase service
Schedule 10—Irrigation and Soil
Drainage Pumping Power Service
Single-or three-phase service to motors on pumps and
machinery used for irrigation and soil drainage.
Irrigation season:lone I —September 15
7.6737c per kwh
b.6985r pet kwh Si t.74
534 14
Seasonal service option:
Net minimum seasonal
payment
7 1315e per kwh
5.2750c per ksvh
3.9095a per kivh
$It 34 per km
59.33 per kw
Seasonal service option:
Net minimum seasonal
paynient
Sodium vapor
lamps
Sodium vapor
flood lamps
Low pressure sodium
vapor lamps
(energy only)
2113 iD NR
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