20081201Comment.pdf

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From Margean Passey 76 :Jako lJcJ fc.
196 North Main ai;¡"ptÇ,POBox 23 P 0 il c~ ,;1" Uw'f- I,¡. Pars Id 83261 ÐtJ ri3720rI -;;:omi::=:C: 'ÐOI~TJF;WiêE98li
i write with comments to the rate case. 2008 NOV 28
i heard recently t,hat the Rocky Mountain Power and Pacificorp have requested yet. .. ... AM 8: 40
anot?er rate increase. !'y concern ~o that case is that the company does not prliKf49fl0..~U8UC
services now at a c~:msi~tent and reliable manner. . ~. i.'.)llJllf¿§SIOM
On 2 occasions in the past 3 months I have arived home for my lunch hour and ' ,
found Rocky Mountain power trucks in my driveway. On both occasions I asked the
employees there if there was a problem. They indicated no problem. One day in
September they moved their trck forward so I could access my driveway. That day they
marked the pole on 2nd north on the north side of my home with orange paint. On another
day in October they were leaving the driveway when I came for lunch and I noted that
they had placed red flags around the same pole. Again I asked these employees if there
was some problem and they indicated no problem.
Today (2 days before Thansgiving) is the only day that my family could meet
together for Thansgiving dinner. I was up at 4 AM preparng food for cooking. I left
several chores for my 45 minute lunch ( ae: put food in oven to star cooking, load
dishwasher and star it, vacumn kitchen and dining room). When I left for work I had all
the food prepared for 10 people. When I came home for lunch guess what I found:
The power company had decided to change the pole there, so I no longer had power to
cook with, clean with, or prepare with. Two Rocky Mt Power trucks blocked my
dr'leway, a flat bed trailer was pulled up on my lawn, restrictiyetapemarkingtheir
constrction ZOiie had been twined around my cherr trees on niy la'.' and lines and
wires attached to the faucet right next to my house and wired to the two poles. No one
had asked my permission to come on my lawn or driveway and use them, and NO ONE
HAD NOTIFIED ME THAT THERE WOULD BE NO POWER although it was
obviously planed at least 2 months in advance!
I believe this was an outage that they planed and fully knew they were going to
do. They didn't call and ask because they knew most homes would be cooking and would
not give consent to be without power 2 days before Thansgiving, so they just chose not
to notify their customer.
I am now left with $300.00 worth of food that is not cooked and won't be eaten
because the people wil not be here after tonight. I now have 10 people to buy a
thansgiving dinner for in a restaurant. What can I do about this situation? Nothing but
complain, because the company is a monopoly. They can treat me as badly as they want
to............ .after all what recourse do I have? None.
It is my feeling that this company does not need a rate increase. What they
need is for someone to be made accountable for their services to customers who are
current, paid in full, have been for 25 years without exception, and would like to have
some better service and couresy from their electrical supplier. When that service
standard becomes more acceptable, then they should be required to prove what they have
done to make the business ru more effciently, be better available to their customers, and
what they have done by cuttiiigexpenses from the top of their top-heavy company, and
after they've done all that, thi!Y willfind they don't need a rate incréa$i!.after all.
November 25 2008
Ref: PAC-E-08-07
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Margean Passey
Postmaster and residential customer
Pars Idaho 83261