20120727Service Standards Report.pdf

ROCKY MOUNTAIN
POWER
A MOON OF FACIFICORP
July 27, 2012
VIA OVERTYIGHTDELIVERY
RECEIVED
2917JUL27 AM10:22
i)AHC; Pull k,
UTLT1ES CUM?61C
201 South Main, Suite 2300
Salt Lake City, Utah 84111
Idaho Public Utilities Commission
472 West Washington Street
Boise ID 83720
Attention: Jean Jewell, Commission Secretary
RE: Service Standards Report Submitted Pursuant to Docket No. PAC-E-05-08
Merger Commitment: 119
Please find enclosed Rocky Mountain Power's semiannual report for the period January 1, 2012
through June 30, 2012 detailing Rocky Mountain Power's performance in meeting the service
standards approved in the above docket.
If you have any questions or require further information, please call me at [phone].
Sincerely,
Barbara Coughlin, Director
Customer and Regulatory Liaison
Cc: Beverly Barker - Idaho Public Utilities Commission
Enclosure
ROCKY MOUNTAIN POVVER Customer Service Commitments - Performance Standards
Idaho January 2012 - June 2012
Performance at Performance at
flrrint1nn Raseline June 2012 June 2011 Coal
SAIDI (System average interruption duration index)
Controllable Distribution SAIDI
SAIFI (System average interruption frequency index)
92
17
0.80
86
22
0.77
Goal Performance no longer relevant after modifications to
Service Standards Program.
Modifications made and approved to Service Standards
Program; controllable distribution metrics will not be
recorted after 2012.
Goat performance no longer relevant after modifications to
Service Standards Program.
Modifications made and approved to Service Standards
Controllable Distribution SAIFI 0.16 0.15 Program; controllable distribution metrics will not be
rsnnrtM after O1
Worst Performing Circuits - Circuit Performance Indicator (CPI)
Prown Year 12,, Average: 113 145 n/a Target: so
Grace 12 124
Preston 13
Proorea, Year 13: n/a ( o)
Mudlake 12 (west portion)
Goshen 13
Power supply restored within 3 hours Not applicable 86% 85% 80%
Calls answered within 30 seconds Not applicable 80% 80% 80%
Respond to commission complaints within 3 days Not applicable 100% 100% 95%
Respond to commission complaints regarding service
disconnects within 4 hours Not applicable 100% 100% 95%
Commission complaints resolved within 30 days Not applicable 100% 100% 95%
Note: Performance figures exclude impacts of major events.
I •. S
customerguarantees January to June 2012
Idaho
Events
2012
Failures % Success Paid Events
2011
Failures % Success Paid
59,036 0 1000/0 $0 56,709 0 100% $0
442 1 100% $50 350 0 100% $0
515 0 100% $0 465 0 100% $0
113 0 100% $0 113 0 1000/0 $0
355 1 1000/0 $50 400 0 100% $0
68 0 100% $0 98 0 100% $0
2,907 3 99.9% $150 5,918 3 99.9% $150
63,436 5 99.99% $2501 64,053 3 99.90% $150
CGI Restoring Supply
CG2
CG3 Switching on Power
CG4 Estimates
CG5 Respond to Billing Inquiries
CG6 Respond to Meter Problems
CG7 Notification of Planned Interi
General Comments: Overall guarantee performance remains above 99%, demonstrating Rocky Mountain Powers continued commitment to customer
satisfaction.