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HomeMy WebLinkAbout20090731Service Standards Report.pdf~~l~OUNTAIN RECEIVED 2009 JUl3 i AM 9: 20 201 South Main, Suite 2300 Salt Lake City, Utah 84111 July 31,2009 VI OVERNIGHT DELIVERY IDAHO PU8L C .. .. ~".'.l.~.d..:UTILITIES COM~," ::::)¡U:'i Idaho Public Utilties Commission 472 West Washington Street Boise ID 83720 Attention: Jean Jewell, Commission Secreta RE: Service Standards Report Submitted Pursuant to Docket No. P AC-E-05-08 Merger Commitment: I 19 Please find enclosed Rocky Mountan Power's semi anua report for the penod Janua 1,2009 through June 30, 2009 detaling Rocky Mountain Power's performance in meeting the service stadards approved in the above docket. If you have any questions or require fuer inormation, please call me at (503) 331-4306. Sincerely, ~t1~ Barbar Coughin, Director Customer and Reguatory Liaison Cc: Beverly Barker - Idaho Public Utilties Commission Enclosure ~R O C K Y M O U N T A I N PO R AD l \ l I S l O f P A I ' C O Id a h o Cu s t o m e r S e r v i c e C o m m i t m e n t s . P e r f o r m a n c e S t a n d a r d s Ja n u a r y 2 0 0 9 - J u n e 2 0 0 9 Pe r f o r m a n c e a t P e r f o r m a n c e a t __ _ _ . , . . _ . . IJ Q ¡ ; Q l l l l Ç ; ," y i n : ' v v ~ "u i n : : . - ' \ l V U \, U e : 1 . S A l O l ( S y s t e m a v e r a g e i n t e r r u p t i o n d u r a t i o n i n d e x ) 11 0 93 No U n d r l y i n g S A l O l G o a l ; n e w l y a d o p t e d C o n t r o l l a b l e Dis t r b u t i o n S A l O l h a s d e v e l o p e d t a r g t s , Co n t r o l l a b l e D i s t r i b u t i o n S A l O l 34 nl a Co n t r o l l a b l e D i s t r b u t i o n S A l O l g o a l f o c a l e n d a r y e a r 20 0 9 i s 4 2 m i n u t e . · S A I F I ( S y s t e m a v e r a g e i n t e r r u p t i o n f r q u e n c y i n d e x ) 0. 9 8 1. 3 7 No U n d e r l i n g S A l O l G o a l ; n e w l y a d o p t e C o n t l l a b l e Dit r i b u t i o n S A I F I h a s d e v e o p e t a r g t s , Co n t r o l l a b l e D i s t r i b u t i o n S A I F I 0. 2 4 nl a Co n t r o l l a b l e D i s t r b u t i o n S A I F I g o a l f o r c a l e n d a r y e a r 20 0 9 i s 0 . 4 1 e v e n t s . . W o r s t P e r f o r m i n g C i r c u i t s - C i r c u i t P e r f o r m a n c e I n d i c a t o r ( C P I ) Pr o g r a m Y e a r 9 : AV è r a g e : 3 7 0 30 7 Ta r g t : 2 9 6 An d e r s o n 1 3 N o r 47 8 Ca m a s 1 1 29 7 Ke t e 2 1 35 1 Sh e l l e y 1 4 27 2 Wl n s p e r 2 2 45 1 pr o r a Y e a r 1 0 ' : Av e r a g e : 3 5 8 (c u r r n t y e a r s e e c o n ) Ta r t : 2 8 6 Me n a n 1 2 29 2 Ha y e s 11 42 3 . P o w e r s u p p l y r e s t o r e d w i t h i n 3 h o u r s No t a p p l i c a b l e 84 % 89 % 80 % . C a l l s a n s w e r e d w i t h i n 3 0 s e c o n d s No t a p p l i c b l e 83 % 85 % 80 % . R e s p o n d t o c o m m i s s i o n c o m p l a i n t s w i t h i n 3 d a y s No t a p p l i c b l e 10 0 % 10 0 % 95 % . R e s p o n d t o c o m m i s s i o n c o m p l a i n t s r e g a r d i n g s e r v i c e di s c n n e c t s w i t h i n 4 h o u r s No t a p p l i c a b l e 10 0 % 10 0 % 95 % · C o m m i s s i o n c o m p l a i n t s r e s o l v e d w i t h i n 3 0 d a y s No t a p p l i c a b l e 10 0 % 10 0 % 95 % 1 B a s e l i n e C P I a r e s h o w n a b o v e . I m p r o v e m e n t p e r i o d i s 2 y e a r s a f t e r i d e n t i f i c a t i o n y e a r , f o l l o w e b y a 3 - y e r p e r i o d t o r e l c u l a t e C P I . B e g i n n i n g P r o g r a m Y e a r 1 0 , t h c o m p a n y a n d I P U C a g r e t o l i m i t th e W P C p r o g r a m t o t w c i r c i t s . Pa g e 1 0)ooN (lC::..o..~m::Cm.. CI Q)~t: ~ CO:: ei CD Eo.. en::(. o.. ~.."0000000~ Eß Eß Eß Eß Eß Eß ~QIIil ='8*"*"*"~*"*"*"uooooboom~oo oOOmtn~~~'o~~m CO ffo~ ~Ie,2000000"-iiII l R Æ ~r- N r- N (' Il ~ig~gi~~N... ~o~enen .8-c CD S ï~ E 8 "0 CD::c..c 8 In-~ a.c 1gc::o~~()o0: C)c.. e!-InCo E CD"0 *'mm ~.0 lU InC "(u E~ 8c lU E .g ~jc e! lU::C) ~ ~o.. ¿ .! .Qi ÕE ~E ~ o lUo ~ - (Je ECD 0i øC) Õ C\ &æ £i i...g, ~ U)~::Uit ~ en CDenèco"0000000 æ Eß Eß Eß Eß Eß Eß ~Eß i *'*'*'*'*'*'*'uoooooor-~OOOOOOmrn"-"-"-......m Ø) ~oo(" ~Ie,2000000"" iiiII ~ ~ Æ i ('æo;~gm"-Il r- .. il m N... encot:Jen l:~ E ig:5: 0) c:J :: -l: e ~.. Co.c ;: 0)0:: gi (¡ æ õ. 0. =1D0.Q. en ;. oi:J-c ....'5OCenO)co oOc.ft - - 0:'C)EC)VIa.c_ cig-g-g:."C .C c :e CO 0 0 COoo .9 "õ 0 E Q. Q. ¡¡rn en Q.:! .- en en :.(J 0) Q. :: 1n 0) 0) 0o 0: c: en wo:o: z 'r N (\ V L( CO .. C) C) C) C) C) C) C)üüüüüüü QQNil f!~enen v QC"N~..