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HomeMy WebLinkAbout20080730Service Standards Report.pdfp.o. Box 25308 Salt Lake City, Utah 84125 ¡n... !u- ,Jl ~2~;co~OUNTAIN July 30, 2008 VI OVERNIGHT DELIVERY Idaho Public Utilities Commission 472 West Washington Street Boise ID 83720 Attention:Jean Jewell, Commission Secreta RE: Service Standards Report Submitted Pursuant to Docket No. PAC-E-05-08 Merger Commitment: I 19 Please find enclosed Rocky Mountain Power's semi anua report for the period Janua 1,2008 though June 30, 2008 detaling Rocky Mountain Power's performance in meeting the service stadads approved in the above docket. If you have any questions or require fuer information, please call me at (503) 331-4306. Sincerely~-¡~a~ Barbara Coughin, Director Customer and Regulatory Liaison Cc: Beverly Barker - Idaho Public Utilities Commission Enclosure CG 1 CG 2 CG 3 CG 4 CG 5 CG 6 CG 7 cu s t o m e r g u a r a n t e e s Ja n u a r y t o J u n e 2 0 0 8 Id a h o 20 0 8 20 0 7 De s c r i p t i o n Ev e n t s Fa i l u r e s % S u c c e s s Pa i d Ev e n t s Fa i l u r e s % S u c c e s s Pa i d Re s t o r i n g S u p p l y 77 , 6 7 0 0 10 0 % $0 94 , 7 0 3 0 10 0 . 0 % $0 Ap p o i n t m e n t s 58 2 0 10 0 % $0 71 5 2 99 . 7 % $1 0 0 Sw i t c h i n g o n P o w e r 72 7 0 10 0 % $0 73 1 1 99 . 9 % $5 0 Es t i m a t e s 22 2 0 10 0 % $0 25 5 0 10 0 . 0 % $0 Re s p o n d t o B i l l n g I n q u i r i e s 43 3 0 10 0 % $0 37 8 0 10 0 . 0 % $0 Re s p o n d t o M e t e r P r o b l e m s 11 5 0 10 0 % $0 60 0 10 0 . 0 % $0 No t i f i c a t i o n o f P l a n n e d I n t e r r u o t i o n s 1, 2 2 0 1 99 . 9 % $5 0 1, 7 1 7 1 99 . 9 % $5 0 80 , 9 6 9 1 99 . 9 % $5 0 98 , 5 5 9 4 99 . 9 % $2 0 0 Ge n e r a l C o m m e n t s : O v e r a l l g u a r a n t e e p e r f o r m a n c e r e m a i n s a b o v e 9 9 % , d e m o n s t r a t i n g R o c k y M o u n t a i n P o w e t s c o n t i n u e d c o m m i t m e n t t o cu s t o m e r s a t i s f a c t i o n . Ex c l u d a s m a j o r e v e n t s .. . ~. R O C K Y M O U N T A I N PO R A. D I V I S I O O f P A C l F I C O " P Id a h o Cu s t o m e r S e r v i c e C o m m i t m e n t s . P e n o r m a n c e S t a n d a r d s Ja n u a r y 2 0 0 8 - J u n e 2 0 0 8 Pe r f o r m a n c e a t P e r o r m a n c e a t __ _ _ . , . . . _ ' , -. . . . . . . . . . . . .. ~ . I . . _ v v . . "" " " . 1 . . _ . . V L _'- L O U · S A l O l ( S y s t e m a v a i l a b i l t y i n m i n u t e s p e r c u s t o m e r ) 1 21 7 11 2 93 Mo d i f c a t i o n s t o p r o g r a m p r o p o s e d : g o a l t o b e re t a b l i s h e d p e n d i n g p r o p o s a l · S A I F I ( S y s t e m r e l i a b i l t y i n i n t e r r u p t i o n s p e r c u s t o m e r ) 1 2. 4 7 1. 1 5 1. 3 7 Mo d i f i c a t i o n s t o p r o g r a m p r o p o s e d : g o a l t o b e re e s t a b l i s h e d p e n d i n g p r o p o s a l · W o r s t P e r f o r m i n g C i r c u i t s - C i r c u i t P e r f o r m a n c e I n d i c a t o r ( C P I ) 1 , 2 Pr o g r a m Y e a r 7 : Av e r a g e : 2 3 4 Ta r g e t : 1 8 7 Go s h e n 1 2 20 1 Gra c e 1 2 26 5 Sh e l l e y 1 2 36 7 Am m o n 1 2 10 0 Ri g b y 1 2 23 6 Pr o g r a m Y e a r 9 : Av e r a g e : 3 7 0 Ta r g e t : 2 9 6 An d e r s o n 1 3 N o r t h 47 8 Ca m a s 1 1 29 7 Ke t t e 21 35 1 Sh e l l e y 1 4 27 2 Wl n s p e r 2 2 45 1 . P o w e r s u p p l y r e s t o r e d w i t h i n 3 h o u r s No t a p p l i c a b l e 89 % 95 % 80 % · C a l l s a n s w e r e d w i t h i n 3 0 s e c o n d s No t a p p l i c a b l e 85 % 82 % 80 % · R e s p o n d t o c o m m i s s i o n c o m p l a i n t s w i t h i n 3 d a y s No t a p p l i c b l e 10 0 % 10 0 % 95 % · R e s p o n d t o c o m m i s s i o n c o m p l a i n t s r e g a r d i n g s e r v i c e di s c o n n e c t s w i t h i n 4 h o u r s No t a p p l i c a b l e 10 0 % N/ A 3 95 % · C o m m i s s i o n c o m p l a i n t s r e s o l v e d w i t h i n 3 0 d a y s No t a p p l i c a b l e 10 0 % 10 0 % 95 % 1 P e r f o r m a n c e b e i n g r e p o r t e d c o n s i s t e n t w i t h p a s t p r a c t c e ; m o d i f i c a t i o n s t o p r o g r a m p r p o s e d a n d u n d e r r e v i e w , 2 B a s e l i n e C P I a r e s h o w n a b o v e . I m p r o v e m e n t p e r i o d i s 2 y e a r s a f t e r i d e n t i f i c a t i o n y e a r , f o l l o w e d b y a 3 - y e a r p e r i o t o r e c a l c u l a t e C P L . 3 N o d i s c n n e c c o p l a i n t s r e c e i v e d d u r i n g t h e r e p o r t i n g p e r i o d . No t e : P e r f r m n c e f i g u r e s e x c l u d e i m p a c t s o f m a j o r e v e n t s .