20080602Service Standards Report.pdf

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203n JUN -2 lt~ ~cI~ake City, Utah 84125
June 2, 2008
VI OVERNIGHT DELIVERY
Idaho Public Utilities Commssion
472 West Washington
Boise, Idaho 83702
Att: Jean Jewell
Commssion Secreta
RE: Service Standards Report Submitted Pursuant to Docket No. PAC-E-05-OS
Merger Commitment: I 19
Please find enclosed Rocky Mountain Power's report for the modified Performance Stadards
and Customer Guaantee Program implemented on April 1,2005 until March 31, 2008. This
sumar report details the company's performance durng that time frame, and includes several
measures the Company believed were important for customers.
Notably, the Network Performance Stadards are comprised ofthe System Average Interrption
Duration Index (SAIDI) and the System Average Interrption Frequency Index (SAIFI) targets,
three hour restoration targets, and improvement of identified underperformng circuits. In the
area of SAIDI and SAIFI, Rocky Mountan Power had committed to delivering improved
frequency and duration of outages over a consecutive twelve month rollng period within the
thee year period. For the entire three year period it committed to restoring, on average, at least
80% of customers impacted by an outage withi three hours of notification. Finally, it committed
to improving underperforming (or worst-performng) circuits selected in each year an average of
20%, using a company-derived weighted reliability metrc, named circuit performance index
(CPI). In addition, the remaing performance stadards (customer service-related standards) met
the established goals during ths time frame and have been routinely reported durg semi-anual
reporting of the company's performance.
Although the program was to expire in 2008, it was afrmed and extended through December
31, 2011 as par of MidAerican Energy Holding Company's acquisition of PacifiCorp in
Docket No. PAC-E-05-08. As par of that docket, the company reserved the option to request
approval of modifications to the existing program after March 31, 2008 expiration date.
The Company has evaluated the program and intends to fie a request for minor modifications in
how its tagets are established for several of the stadards.
Idaho Public Utility Commssion
June 2, 2008
Page 2
If you have any questions or requie fuher information, please contact me at [phone].
Sincerely,~æ~
Barbara A. Coughin, Director
Customer and Reguatory Liaison
Enclosures
cc: Beverly Barker - Idaho Public Utilities Commission
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