20080404Compliance re Irrigation Specialist.pdf

~ROCKY MOUNTAINPORA_NOI _RECE\VEO
inßß~PR - 3 M~ \ß~ SO
201 Sout Main, Suit 2300
Sa Lake City, Utah 84 I II
April 3, 2008
VIA OVERNIGHT DELIVERY
Idaho Public Utilities Commission
472 West Washington
Boise, Idaho 83702-5983
Att: Ms. Jean D. Jewell
Commission Secretar
Re: MEHC Merger Commitment 1-1 Irrigation Specialist
This notice is pursuant to MEHC/PacifiCorp Idaho specific merger commitment 1-1 from Order
No. 29998 approved for Case No. PAC-E-05-08, which states:
I-I. MEHC/PacifCorp wil continue to make a dedicated Irrigation Specialist available in Rexburg and Shelley in
the Idaho service territory. The effectiveness of this service wil be reviewed at the end of the 2007 irrigation season
to determine whether it should be continued The Irrigation Hotline wil continue to be available Monday
through Saturday, except holidays, from 7 AM to 7 PM, with the number published in the phone directory.
Rocky Mountan Power has reviewed the effectiveness of this position and determined at ths
time it is providing needed service to our irrigation customers. Therefore it is Rocky Mountain
Power's intent to retain this position as long as it is deemed to meet the needs of our customers
and the company. Attched is a copy of the job description, responsibilities and duties of this
position.
If you have any questions regarding this notice, please call me at [phone].
i2nW~(/f
Rocky Mountain Power
Idaho, Manager Reguatory Affairs
Customer and Community Management
Position Descriptions
1.) Job Descriptions
A.) Irrigation Products Manager.
Position Overview:
The purpose of an Irrigation Products Manager is to provide superior
account management to Rocky Mountain Power's irrigation customers.
This person functions as the primary point of contact with assigned
irrigation customers, including being an advocate for the customer and
taking the lead to ensure actions required to meet the customer's
needs are completed. This includes providing support for biling and
payment, load control and energy efficiency programs, power quality
and reliability, tariff and rate interpretation, SPA exchange credits, and
interfacing with the irrigation hot line representatives in the call
centers.
Responsibilities/Competencies
. Establish business relationships through account management with
assigned customers.
. Assist customers to take advantage of company programs, such as
load control and irrigation tariff options, to aid them in managing
their energy consumption and costs.
. Assists company personnel in designing programs to meet
irrigation customer and company needs.
. Coordinate with irrigation hot line to resolve customer questions
and concerns and provide personal contact with irrigators.
. Work with assigned customers to ensure payments are made in a
timely manner.
. Provide solutions and recommendations regarding our customers
concerns and questions. Create a positive influence on their future
decisions to support Rocky Mountain Power as their energy service
provider.
. Utilize project management, teamwork, and leadership skils to
communicate in a manner that wil effectively leverage corporate
resources and competencies.
. Initiate a proactive contact cycle for assigned customers, with
scheduling dependent on customers' needs and desire for contact
by Rocky Mountain Power.
. Assist customers with energy effciency programs to enable them
to manage their energy usage and costs more effectively.
Intended Results
. Improve Customer satisfaction and communication.
. Improve customer understanding of load control and tariff options
to enable them to effectively manage energy costs.
. Educate customers and assist them to take advantage of energy
efficiency options.
. Ensure customer account balances are paid and keep net write
offs to a minimum.
. Work with broad latitude to ássess the specific needs of customers
and initiate options to satisfy their needs.
Education/Qualifications:
. A bachelors degree in business, finance, marketing, or complementary
discipline, or, education and/or equivalent experience which has
contributed to the development of proven problem solving, analytical and
strategizing skils.
. Proven account management skils and results preferably with energy or
similar products and services
. Excellent interpersonal skills, including proven ability to establish trust and
maintain confidence; understands concepts and causes for behaviors in
diverse social and/or business situations.
. Outstanding communication skills and ability to work effectively with all
levels of an organization including people with different styles and
backgrounds.
. Working knowledge of the energy business, electric principles, regulation,
and political environment on a state and community leveL.
. Demonstrated project management, team work, and leadership skils to
produced desired business results.
. Proven skills in influencing others to negotiate to an acceptable solution.
. Proven technical/engineering competencies and demonstrated experience
managing irrigation customers.
Disciplines
Activities related to the Irrigation Products Manager will require a broad range
of industry knowledge, and knowledge of regulations, tariffs, line extension
and other customer related policies. Telephone, computer and internet skils
are required to be effective in this position. Candidate must understand the
electric utility business and how to strengthen customer loyalty and
profitability .