Loading...
HomeMy WebLinkAbout20070226Service standards report.pdfP.O. Box 25308 Salt Lake City, Utah 84125 ~"", ~-;'., ,,:::., ' 2G\Jl rEa 25 Ph \2: 55 ROCKY MOUNTAIN . \f2.i\t' ~~. Yh\(',l C"G POWER Ul 'LI \ \b) '-'""ill.! 0\ A DIVISION OF PACIACORP VIA OVERNIGHT MAIL February 23 2007 Idaho Public Utilities Commission 472 West Washington Street Boise ID 83720 Attention:Jean Jewell, Commission Secretary RE:Senrice Standards Report Submitted Pursuant to Docket No. P AC-O5- Please find enclosed Rocky Mountain Power s annual report for the period January 1 2006 through December 31 , 2006 detailing Rocky Mountain Power s performance in meeting the service standards approved in the above docket. If you have any questions or require further information, please call me at (503) 331-4390. Sincerely, ~kne7Lre Customer and Regulatory Liaison c: Beverly Barker - Idaho Public Utilities Commission Enclosure CG 1 CG 2 CG 3 CG 4 CG 5 CG 6 CG 7 cu s t o m e r g ua r a nt e e s Ja n u a r y t o D e c e m b e r 2 0 0 6 Id a h o 20 0 6 20 0 5 De s c r i p t i o n Ev e n t s Fa i l u r e s % S u c c e s s Pa i d Ev e n t s Fa i l u r e s % S u c c e s s Pa i d Re s t o r i n g S u p p l y 13 2 01 4 10 0 , 19 9 53 8 10 0 . Ap p o i n t m e n t s 29 0 99 , $5 0 1 , 4 6 5 99 . $5 0 Sw i t c h i n g o n P o w e r 58 4 99 . $1 5 0 98 6 99 . $5 0 Es t i m a t e s 51 3 10 0 . 91 8 99 . $1 0 0 Re s p o n d t o B i l l i n g I n q u i r i e s 89 2 99 . $1 5 0 04 6 99 . $1 5 0 Re s p o n d t o M e t e r P r o b l e m s 97 , $1 0 0 95 . $2 0 0 No t i f i c a t i o n o f P l a n n e d I n t e r r u p t i o n s 55 5 99 . $5 0 00 9 99 , $5 0 13 8 , 92 3 99 . $5 0 0 20 8 , 05 1 99 . $6 0 0 Ge n e r a l C o m m e n t s : Ov e r a l l g u a r a n t e e p e r f o r m a n c e r e m a i n s a b o v e 9 9 % , d e m o n s t r a t i n g R o c k y M o u n t a i n P o w e r s c o n t i n u e d c o m m i t m e n t t o cu s t o m e r s a t i s f a c t i o n . Ex c l u d e s m a j o r e v e n t s RO C K Y M O U N T A I N PO W E R .. . . . . " " " " " " " " " " " Id a h o Cu s t o m e r S e r v i c e C o m m i t m e n t s - P e r f o r m a n c e S t a n d a r d s Ja n u a r y 2 0 0 6 - D e c e m b e r 2 0 0 6 Pe r f o r m a n c e a t P e r f o r m a n c e a t De s c r i D t i o n Ba s e l i n e De c 2 0 0 6 De c 2 0 0 5 Go a l . S A l O l ( S y s t e m av a i l a b i l i t y i n m i n u t e s p e r c u s t o m e r ) 21 7 20 7 34 1 Un d e ~ y i n g S A l O l o f 1 6 7 . 4 b y e n d o f F Y 2 0 0 8 . S A I F I ( S y s t e m re l i a b i l i t y i n i n t e r r u p t i o n s p e r c u s t o m e r ) 1 Un d e r l y i n g S A I F I o f 2 . 07 b y e n d o f F Y 2 0 0 8 . W o r s t P e r f o r m i n g Cir c u i t s - C i r c u i t P e r f o r m a n c e I n d i c a t o r ( C P I ) Re d u c e C P I b y 2 0 % f r o m m o d i f i e d b a s e l i n e Ori g i n a l Mo d i f i e d Pr o o ra m V e a Eg l n 1 1 31 6 92 3 Ma l a d 1 3 19 8 55 3 Eg l n 1 2 19 7 54 2 Id a h o F a l l s 1 1 28 4 84 9 Ha m e r 1 1 16 9 48 6 am V e a r 3 : Win s p e r 2 2 14 2 11 9 4 Th o r n t o n 1 1 14 7 15 5 Mo n t p a l l e r 1 3 12 4 18 0 Id a h o F a l l s 1 4 13 0 45 8 Ho l b r o o k 1 1 29 4 58 3 Pr o Ve a r 4 ' Be r e n l e a 2 1 44 6 28 1 Be r e n i e a 2 2 38 0 36 1 So u t h F o r k 1 3 A n t e l o p e F l a t s 27 3 16 4 Ue o n 1 1 24 3 24 2 Ale , a n d e r 1 1 21 9 43 1 ra m V e a r 5 : Ha y e s 1 2 N/A 14 7 1 We b s t e r 1 2 N o r t h N/A 70 7 Ho o p e s 1 2 Nf A 60 0 Ca n y o n C r e e k 2 1 NlA 49 6 Ca n y o n C r e e k 2 2 NlA 42 3 ra m V e a r 6 : Ch e s t e r f i e l d - Fis h C r a a k 4 6 K V NlA 13 5 Rlg b y - Ue o n 6 9 K V N/ A Rig b y - We b s t e r 6 9 K V Nl A Go s h e n - Rig b y 6 9 K V Nl A Sa n d C r e e k 1 1 Nl A 33 3 Pr o ra m V e a r 7 : Go s h a n 1 2 NfA 20 1 Gra c e 1 2 N/A 26 5 Sh e l l e y 1 2 N/A 36 7 Am m o n 1 2 N/A 10 0 Rig b y 1 2 N/A 23 6 . P o w e r s u p p l y re s t o r e d w i t h i n 3 h o u r s No t a p p l i c a b l e 88 % 85 % 80 % . C a l l s a n s w e r e d w i t h i n 3 0 se c o n d s No t a p p l i c a b l e 80 % 80 % 80 % . R e s p o n d t o c o m m i s s i o n co m p l a i n t s w i t h i n 3 d a y s No t a p p l i c a b l e 10 0 % 10 0 % 95 % . R e s p o n d t o c o m m i s s i o n co m p l a i n t s r e g a r d i n g s e r v i c e di s c o n n e c t s w i t h i n 4 h o u r s No t a p p l i c a b l e 10 0 % 10 0 % 95 % . C o m m i s s i o n co m p l a i n t s r e s o l v e d w i t h i n 3 0 d a y s No t a p p l i c a b l e 10 0 % 10 0 % 95 % 1 P e r f o n n a n c e S t a n d a r d s P r o g r a m e x t e n d e d t h r o u g h 3 / 3 1 / 2 0 0 8 . 2 B a s e l i n e C P t f i g u r e s a r e b a s e d o n 3 - ye a r s e n d e d d a t a a s o f D e c e m b e r 3 1 . 1 9 9 8 f o r F Y 2 0 0 1 c i r c u i t s ; 3 - ye a r s e n d e d d a t a a s o f M a r c h 3 1 , 2 0 0 1 f o r F Y 2 0 0 2 c i r c u i t s ; 3 - ye a r s e n d e d M a r c h 3 1 , 2 0 0 2 f o r F Y 20 0 3 c i r c u i t s ; 3 - y e a r s e n d e d M a r c h 3 1 . 2 0 0 3 f o r F Y 2 0 0 4 c i r c u i t s ; 3 - ye a r s e n d e d M a r c h 3 1 . 2 0 0 4 f o r F Y 2 0 0 5 c i r c u i t s . F o r F Y 2 0 0 1 t h r o u g h F Y 2 0 0 4 c i r c u i t s , b a s e l i n e C P I h a s b e e n m o d i f i e d s i n c e o r i g i n a l l y re p o r t e d t o r e f l e c t u p l i f t c o n s i s t e n t w i t h b a s e l i n e m e t h o d o l o g y o f o t h e r p e r f o n n a n c e m e t r i c s , M o d i f i e d b a s e l i n e C P t a r e s h o w n a b o v e , I m p r o v e m e n t p e r i o d i s 2 y e a r s a f t e r i d e n t i f i c a t i o n y e a r , f o l l o w e d b y a 3 - ye a r pe r i o d t o r e c a l c u l a t e C P I , No t e : P e r f o r m a n c e f i g u r e s e x c l u d e i m p a c t s o f m a j o r e v e n t s .