Purdy Ltr to Erickson.pdf

December 27, 1999

John Eriksson
Stoel Rives LLP
201 S Main Street, STE 1100
Salt Lake City, UT 84111

Re: Idaho Public Utilities Commission Staff’s Investigation of PacifiCorp’s Customer
Relations and Quality of Service in Idaho

Dear John:

As you are aware, the Commission Staff has concluded the first phase of its investigation of
PacifiCorp’s customer relations and service quality in Idaho. Pursuant to Order No. 28213
issued in Case No. PAC-E-99-1 (the ScottishPower merger case), Staff submitted a report of its
findings to the Commission on December 15, 1999. That report identifies and discusses a
number of issues that Staff believes to be of concern to PacifiCorp’s Idaho customers. The
report also includes Staff’s conclusions and recommendations. Staff’s final recommendation is
that the Company be required to prepare a written response to Staff’s report. Staff further
recommends that the response specifies any action that the Company has or intends to take in
order to address the issues identified in Staff’s report

During a decision meeting conducted last week, the Commission agreed that it is appropriate to
solicit such a response from the Company. The Commission has asked me to inform PacifiCorp
that the Company is expected to submit a response to Staff’s report no later than Friday,
February 12, 2000.

Because this matter is technically not part of the merger proceeding, Staff’s report was submitted
informally to the Commission without a case number or caption. My suggestion is that the
Company’s response be in the same format. I will leave it in your capable hands to ensure that
John Eriksson
08/23/04
page 2

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this letter is forwarded to the appropriate PacifiCorp personnel. Please do not hesitate to contact
me if you have any questions or concerns.

Very truly yours,

Brad Purdy
Deputy Attorney General

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