20230315DSM Annual Report 2022.pdf

2022ANNUAL REPORT
MARCH 15 2023
DEMAND-SIDE MANAGEMENT
Printed on recycled paper
SAFE HARBOR STATEMENT
This document may contain forward-looking statements,
and it is important to note that the future results could
differ materially from those discussed. A full discussion
of the factors that could cause future results to differ
materially can be found in Idaho Power’s fi lings with the
Securities and Exchange Commission.
Table of Contents
Demand-Side Management 2022 Annual Report Page i
TABLE OF CONTENTS
Executive Summary ......................................................................................................................... 1
Introduction .................................................................................................................................... 5
Programs and Offerings ............................................................................................................ 5
Funding Sources ........................................................................................................................ 6
Cost-Effectiveness Goals ........................................................................................................... 7
DSM Annual Report Structure .................................................................................................. 8
2022 DSM Program Performance ................................................................................................. 11
Energy Savings and Program Expenses ................................................................................... 11
Efficiency ........................................................................................................................... 11
Demand Response ............................................................................................................ 12
DSM Funding and Expenditures .............................................................................................. 14
Customer Education ................................................................................................................ 16
Marketing ................................................................................................................................ 18
Social Media ...................................................................................................................... 18
Website ............................................................................................................................. 19
Public Relations ................................................................................................................. 19
Customer Relationship Survey ................................................................................................ 20
Customer Satisfaction Surveys................................................................................................ 20
Evaluations .............................................................................................................................. 20
Cost-Effectiveness Results ...................................................................................................... 21
2022 DSM Program Activity .......................................................................................................... 23
Residential Sector Overview ................................................................................................... 23
Residential DSM Programs................................................................................................ 24
Marketing .......................................................................................................................... 25
Customer Satisfaction ....................................................................................................... 30
Field Staff Activities ........................................................................................................... 30
A/C Cool Credit .................................................................................................................. 32
Easy Savings: Low-Income Energy Efficiency Education ................................................... 37
Educational Distributions .................................................................................................. 40
Energy Efficient Lighting ................................................................................................... 47
Table of Contents
Page ii Demand-Side Management 2022 Annual Report
Energy House Calls ............................................................................................................ 52
Heating & Cooling Efficiency Program .............................................................................. 57
Home Energy Audit ........................................................................................................... 68
Home Energy Report Program .......................................................................................... 71
Multifamily Energy Savings Program ................................................................................ 77
Oregon Residential Weatherization ................................................................................. 80
Rebate Advantage ............................................................................................................. 82
Residential New Construction Program ............................................................................ 85
Shade Tree Project ............................................................................................................ 88
Weatherization Assistance for Qualified Customers ........................................................ 94
Weatherization Solutions for Eligible Customers ........................................................... 103
Commercial & Industrial Sector Overview ............................................................................ 107
Commercial and Industrial DSM Programs ..................................................................... 107
Marketing ........................................................................................................................ 108
Customer Satisfaction ..................................................................................................... 111
Training and Education ................................................................................................... 111
Field Staff Activities ......................................................................................................... 113
Commercial and Industrial Energy Efficiency Program .................................................. 114
Commercial Energy-Saving Kits....................................................................................... 128
Flex Peak Program .......................................................................................................... 133
Oregon Commercial Audits ............................................................................................. 138
Small Business Direct Install ........................................................................................... 140
Irrigation Sector Overview .................................................................................................... 143
Irrigation DSM Programs ................................................................................................ 144
Marketing ........................................................................................................................ 144
Customer Satisfaction ..................................................................................................... 145
Training and Education ................................................................................................... 145
Field Staff Activities ......................................................................................................... 145
Irrigation Efficiency Rewards .......................................................................................... 147
Irrigation Peak Rewards .................................................................................................. 151
Other Programs and Activities .............................................................................................. 157
Table of Contents
Demand-Side Management 2022 Annual Report Page iii
Idaho Power’s Internal Energy Efficiency Commitment ................................................. 157
Local Energy Efficiency Funds ......................................................................................... 157
Energy Efficiency Advisory Group (EEAG) ....................................................................... 157
Market Transformation................................................................................................... 158
Regional Technical Forum ............................................................................................... 164
Residential Energy Efficiency Education Initiative .......................................................... 165
Distributed Energy Resources ......................................................................................... 170
University of Idaho Integrated Design Lab ..................................................................... 170
Conclusions ................................................................................................................................. 175
List of Acronyms .......................................................................................................................... 177
Appendices .................................................................................................................................. 183

LIST OF TABLES
Table 1. DSM programs by sector, operational type, and location, 2022 .................................. 6
Table 2. DSM programs by sector summary and energy usage/savings/demand
reduction, 2022 ........................................................................................................... 14
Table 3. 2022 funding source and energy savings .................................................................... 14
Table 4. 2022 DSM program expenditures by category ........................................................... 15
Table 5. 2022 DSM program incentive totals by program type and sector ............................. 16
Table 6. Cost-effectiveness summary by energy efficiency program ...................................... 21
Table 7. Residential sector program summary, 2022 ............................................................... 23
Table 8. A/C Cool Credit demand response event details ........................................................ 33
Table 9. Measures, conditions, and incentives—existing homes ............................................ 58
Table 10. Measures, conditions, and incentives—new homes .................................................. 59
Table 11. Quantity of H&CE Program incentives in 2022 ........................................................... 60
Table 12. Number and percentage of audited homes per heating fuel type............................. 69
Table 13. WAQC activities and Idaho Power expenditures by agency and county in 2022 ....... 96
Table 14. WAQC base funding and funds made available in 2022 ............................................. 97
Table 15. WAQC summary of measures installed in 2022 ......................................................... 98
Table 16. Commercial/Industrial sector program summary, 2022 .......................................... 107
Table of Contents
Page iv Demand-Side Management 2022 Annual Report
Table 17. Custom Projects annual energy savings by primary option measure, 2022 ............ 117
Table 18. Number of kits distributed per state and associated energy savings ...................... 129
Table 19. Flex Peak Program demand response event details ................................................. 134
Table 20. Irrigation sector program summary, 2022 ................................................................ 144
Table 21. Irrigation Peak Rewards demand response event details ........................................ 153
Table 22. Irrigation Peak Rewards program MW load reduction for events ........................... 156

LIST OF FIGURES
Figure 1. Example graphic from the 2022 Energy Efficiency Guide ............................................. 2
Figure 2. Idaho Power service area map ..................................................................................... 5
Figure 3. DSM expense history by program type, 2002–2022 (millions [$]) ............................... 7
Figure 4. Annual energy savings and energy efficiency program expenses, 2002–2022
(MWh and millions [$]) ............................................................................................... 12
Figure 5. Peak demand reduction capacity and demand response expenses, 2004–
2022 (MW and millions [$]) ........................................................................................ 13
Figure 6. 2022 DSM program expenditures by category ........................................................... 15
Figure 7. Percent of DSM program incentive expenses by program type and sector,
2022 ............................................................................................................................ 16
Figure 8. Direct-mail postcard to Idaho residential customers for Easy Savings ...................... 39
Figure 9. Student Energy Efficiency Kit ...................................................................................... 41
Figure 10. Welcome Kit ................................................................................................................ 42
Figure 11. Nightlights as giveaways ............................................................................................. 43
Figure 12. Lighting shelf store display ......................................................................................... 48
Figure 13. Home Energy Report tip ............................................................................................. 49
Figure 14. Lighting post ................................................................................................................ 49
Figure 15. Participation in the Energy House Calls program, 2012–2022 ................................... 53
Figure 16. Participation in the Energy House Calls program, by region ...................................... 54
Figure 17. Energy House Calls participation by job type ............................................................. 55
Figure 18. Page 1 of a sample Home Energy Report .................................................................... 73
Figure 19. Shade Tree Project pick-up event ............................................................................... 89
Figure 20. Excerpt from spring direct-mail letter ........................................................................ 90
Table of Contents
Demand-Side Management 2022 Annual Report Page v
Figure 21. Shade Tree Project social media post ......................................................................... 91
Figure 22. Commercial Energy-Saving Kit .................................................................................. 128
Figure 23. Energy Efficiency Kit featuring the Kill A Watt meter ............................................... 166
Figure 24. Summer energy-saving tips ...................................................................................... 168
Figure 25. Energy Awareness Month social media posts .......................................................... 169
Figure 26. Tip Tuesday post ....................................................................................................... 169

LIST OF APPENDICES
Appendix 1. Idaho Rider, Oregon Rider, and NEEA payment amounts (January–
December 2022) ................................................................................................. 185
Appendix 2. 2022 DSM expenses by funding source (dollars) ................................................ 186
Appendix 3. 2022 DSM program activity ................................................................................ 187
Appendix 4. 2022 DSM program activity by state jurisdiction ............................................... 189

Table of Contents
Page vi Demand-Side Management 2022 Annual Report

Executive Summary
Demand-Side Management 2022 Annual Report Page 1
EXECUTIVE SUMMARY
Idaho Power, through its energy efficiency programs, its customer education programs, and its
focus on the customer experience, fully supports energy efficiency and demand response and
encourages its customers to use energy wisely. Idaho Power remains one of the top-ranked
utilities and ranked #3 in the West Midsize Segment of the J.D. Power 2022 Electric Utility
Residential Customer Satisfaction Study.
In 2022, Idaho Power achieved 169,889 megawatt-hours (MWh) or 19.4 average megawatts
(aMW) of incremental energy efficiency savings, including Northwest Energy Efficiency Alliance
(NEEA) estimated energy savings, which exceeded the economic technical achievable potential
included in the 2021 Integrated Resource Plan (IRP) of 139,826 MWh or 16 aMW. The 2022
savings represent enough energy to power approximately 14,900 average homes in Idaho
Power’s service area for one year.
The Commercial and Industrial (C&I) Energy Efficiency Program, which typically provides more
than half of the portfolio savings, returned savings 14,218 MWh higher than in 2021.
Consequently, the 2022 savings of 169,889 MWh, including the estimated savings from NEEA,
increased by 26,968 MWh—a 19% year-over-year increase. The savings from Idaho Power’s
energy efficiency programs alone, excluding NEEA savings, were 145,440 MWh in 2022 and
126,102 MWh in 2021—a 15% year-over-year increase. Overall, 2022 was a less challenging
year than 2021 with regard to energy efficiency program participation due to the easing of
COVID-19 restrictions, but supply chain issues, higher labor and material costs, and the
maturity of the residential lighting market continued to put downward pressure on
program participation.
In 2022, the company’s energy efficiency portfolio was cost-effective from both the utility cost
test (UCT) and the total resource cost (TRC) test perspectives with ratios of 2.02 and 1.43,
respectively. The portfolio was also cost-effective from the participant cost test (PCT) ratio,
which was 2.01.
Energy efficiency and demand response are important aspects of Idaho Power’s resources to
meet system energy needs and are reviewed with each IRP. Idaho Power successfully operated
all three of its demand response programs in 2022. The total demand response capacity from
the company’s programs was calculated to be approximately 312 megawatts (MW) with an
actual max load reduction of 200 MW.
Total expenditures from all funding sources of demand-side management (DSM) activities were
$43 million in 2022—$31.7 million from the Idaho Rider, $10 million from Idaho Power base
rates, and $1.3 million from the Oregon Rider. DSM program funding comes from the Idaho and
Oregon Riders, Idaho Power base rates, and the annual power cost adjustment (PCA).
Executive Summary
Page 2 Demand-Side Management 2022 Annual Report
In addition to the education customers get through participation in specific incentive programs
for energy efficiency, Idaho Power educates customers on energy efficiency in many other
ways. One of these methods is to produce an annual Energy Efficiency Guide with information
on energy efficiency equipment and ways to use energy wisely. The 2022 guide was distributed
in June, primarily as an insert in the Boise Weekly and 24 local newspapers. In 2022,
Idaho Power’s education and outreach energy advisors (EOEA) delivered nearly
670 presentations with energy-savings messages to audiences of all ages.

Figure 1. Example graphic from the 2022 Energy Efficiency Guide
In 2022, the Integrated Design Lab (IDL) conducted 14 technical training lunches. A total of
100 architects, engineers, designers, project managers, and others attended. The IDL also
maintains an Energy Resource Library (ERL) with tools for measuring and monitoring energy use
and provides training on how to use them. The library includes over 900 individual pieces of
equipment; 69 new tools were added in 2022.
Idaho Power continued to provide training to its commercial and industrial customers in 2022,
delivering the equivalent of six full days of technical training to over 150 individuals.
Idaho Power provided three virtual irrigation workshops for the Irrigation Efficiency Rewards
and Irrigation Peak Rewards programs and provided one in-person workshop in Oregon.
In October, program staff attended the first annual Idaho Farm and Ranch Conference in Boise
and hosted a booth.
The company sponsors significant customer educational outreach and awareness activities
promoting energy efficiency, and focuses marketing efforts on saving energy—none of which
are quantified or claimed as part of Idaho Power’s annual DSM savings, but are likely to result in
energy savings that accrue to Idaho Power’s electrical system over time.
Executive Summary
Demand-Side Management 2022 Annual Report Page 3
This Demand-Side Management 2022 Annual Report provides a review of the company’s DSM
activities and finances throughout 2022 and satisfies the reporting requirements set out in
Idaho Public Utilities Commission’s (IPUC) Order Nos. 29026 and 29419. Idaho Power will
provide a copy of the report to the Public Utility Commission of Oregon (OPUC) under
Oregon Docket UM 1710.
Executive Summary
Page 4 Demand-Side Management 2022 Annual Report

Introduction
Demand-Side Management 2022 Annual Report Page 5
INTRODUCTION
Idaho Power has been locally operated since 1916 and serves more than 610,000 customers
throughout a 24,000-square-mile area in southern Idaho and eastern Oregon. The company
achieves energy and demand savings objectives in both its Idaho and Oregon service areas
through the careful management of current programs, the offering of new cost-effective
programs, and through customer outreach and education; collectively, the implementation,
operation, tracking, and evaluation of these programs and offerings is called demand-side
management (DSM).
Results of independent surveys show Idaho Power’s efforts to educate and inform customers
are successful: the company remains one of the top-ranked utilities for energy efficiency
awareness and ranked #3 in the West Midsize Segment of the J.D. Power 2022 Electric Utility
Residential Customer Satisfaction Study.

Figure 2. Idaho Power service area map
Programs and Offerings
Idaho Power’s main objectives for DSM programs are to achieve prudent cost-effective energy
efficiency savings and to provide useful and cost-effective demand response programs as
determined by the Integrated Resource Plan (IRP) planning process. Idaho Power strives to
offer customers valuable programs and information to help them wisely manage their energy
usage. DSM programs and offerings by customer sector (residential, commercial/industrial
[C&I], and irrigation) are shown in Table 1.
Introduction
Page 6 Demand-Side Management 2022 Annual Report
Table 1. DSM programs by sector, operational type, and location, 2022
Program by Sector Operational Type State
Residential
A/C Cool Credit ....................................................................... Demand Response ID/OR
Easy Savings: Low-Income Energy Efficiency Education ......... Energy Efficiency ID
Educational Distributions ....................................................... Energy Efficiency ID/OR
Energy Efficient Lighting ......................................................... Energy Efficiency ID/OR
Energy House Calls ................................................................. Energy Efficiency ID/OR
Heating & Cooling Efficiency Program .................................... Energy Efficiency ID/OR
Home Energy Audit................................................................. Energy Efficiency ID
Home Energy Report Program ................................................ Energy Efficiency ID
Multifamily Energy Savings Program ...................................... Energy Efficiency ID/OR
Oregon Residential Weatherization ....................................... Energy Efficiency OR
Rebate Advantage .................................................................. Energy Efficiency ID/OR
Residential New Construction Program.................................. Energy Efficiency ID
Shade Tree Project ................................................................. Energy Efficiency ID
Weatherization Assistance for Qualified Customers .............. Energy Efficiency ID/OR
Weatherization Solutions for Eligible Customers ................... Energy Efficiency ID
Commercial/Industrial
Commercial and Industrial Energy Efficiency Program
Custom Projects ................................................................ Energy Efficiency ID/OR
Green Motors—Industrial ........................................... Energy Efficiency ID/OR
New Construction ............................................................. Energy Efficiency ID/OR
Retrofits ............................................................................ Energy Efficiency ID/OR
Commercial Energy-Saving Kits .............................................. Energy Efficiency ID/OR
Flex Peak Program .................................................................. Demand Response ID/OR
Oregon Commercial Audits .................................................... Energy Efficiency OR
Small Business Direct Install ................................................... Energy Efficiency ID/OR
Irrigation
Irrigation Efficiency Rewards .................................................. Energy Efficiency ID/OR
Green Motors—Irrigation ................................................. Energy Efficiency ID/OR
Irrigation Peak Rewards .......................................................... Demand Response ID/OR
All Sectors
Northwest Energy Efficiency Alliance ..................................... Market Transformation ID/OR

Funding Sources
Energy efficiency and demand response funding comes from multiple sources: Idaho Power
base rates, the Idaho and Oregon Energy Efficiency Riders (Riders), and the annual power cost
adjustment (PCA) in Idaho. Idaho incentives for the company’s demand response programs are
recovered through base rates and tracked through the annual PCA, while Oregon demand
 Introduction 
Demand‐Side Management 2022 Annual Report Page 7 
response incentives are funded through the Oregon Rider. Total expenditures on DSM‐related 
activities from all funding sources were $43 million in 2022, as shown in Figure 3. 

Figure 3. DSM expense history by program type, 2002–2022 (millions [$])
Cost‐Effectiveness Goals
Idaho Power considers cost‐effectiveness of primary importance in the design, implementation, 
and tracking of the energy efficiency and demand response programs. Prior to the actual 
implementation, Idaho Power performs a cost‐effectiveness analysis to assess whether a 
potential program design or measure will be cost‐effective. Incorporated in these models are 
inputs from various sources that use the most current and reliable information available.  
Idaho Power strives for all programs to have benefit/cost (B/C) ratios greater than one for the 
utility cost test (UCT), total resource cost (TRC) test, and participant cost test (PCT) at the 
program and measure levels, where appropriate. Each cost‐effectiveness test provides a 
different perspective, and Idaho Power believes each test adds value when evaluating overall 
program performance. In 2020, Idaho Power transitioned to using the UCT as the primary 
cost‐effectiveness test for energy efficiency resource planning as directed by the Idaho Public 
Utilities Commission (IPUC) in Order No. 34503. The company plans to continue to calculate the 
TRC and PCT because each perspective can help inform the company and stakeholders about 
the effectiveness of a particular program or measure. Additionally, programs and measures 
offered in Oregon must use the TRC as the primary cost‐effectiveness test as directed by the 
OPUC in Order No. 94‐590. 
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Demand Response
Energy Efficiency
Introduction
Page 8 Demand-Side Management 2022 Annual Report
There are many assumptions when calculating the cost-effectiveness of a given program or
measure. Savings can vary based on several factors, such as participation levels or the
participants’ locations. For instance, heat pumps installed in the Boise area will have lower
savings than those installed in the McCall area. If program participation and savings increase,
fixed costs, such as labor and marketing, are distributed more broadly, and the program
cost-effectiveness increases.
When an existing program or measure is not cost-effective, Idaho Power works with its Energy
Efficiency Advisory Group (EEAG) to obtain input before making its determination on
continuing, discontinuing, or modifying an offering. The company must demonstrate why a
non-cost-effective measure or program continues to be offered and communicate the steps the
company plans to take to improve cost-effectiveness. This aligns with the expectations of the
IPUC and the OPUC.
As a result of IPUC Order No. 35336 (IPC-E-21-32) and the Public Utility Commission of Oregon’s
(OPUC) approval on February 8, 2022 in Docket No. ADV 1355, Idaho Power determines
cost-effectiveness for its demand response programs using financial and alternate resource
cost assumptions from each IRP.
Details on the cost-effectiveness assumptions and data are included in Supplement 1:
Cost-Effectiveness.
DSM Annual Report Structure
The Demand-Side Management 2022 Annual Report consists of this main document
and two supplements. The main document contains the following sections related to
2022 DSM activities:
• Program Performance is a summary of total energy savings and program expenses,
funding, expenditures, and the overall approach to marketing, surveys, evaluations,
and cost-effectiveness.
• Program Activity—Residential, C&I, and Irrigation provides sector summaries and
individual program details, including marketing efforts, cost-effectiveness analyses,
customer satisfaction survey results, and evaluation recommendations and responses.
• Other Programs and Activities is an overview of DSM-related programs and activities
that can span multiple sectors, including market transformation.
• Appendices 1 through 4 present data related to payments, funding, and program-level
costs and savings.
Supplement 1: Cost-Effectiveness describes the standard cost-effectiveness tests for
Idaho Power programs and reports current-year program-level and summary cost-effectiveness
and expenses by funding source and cost category.
Introduction
Demand-Side Management 2022 Annual Report Page 9
Supplement 2: Evaluation includes an evaluation and research summary, the evaluation plan,
EEAG meeting notes, links to NEEA evaluations, copies of IDL reports, research and survey
reports, evaluation reports, and other reports related to DSM activities.
Introduction
Page 10 Demand-Side Management 2022 Annual Report

2022 DSM Program Performance
Demand-Side Management 2022 Annual Report Page 11
2022 DSM PROGRAM PERFORMANCE
A summary of the energy efficiency and demand response program performance metrics is
presented in this section and in individual program sections later in this report. Appendices 1
through 4 provide additional details on the funding, expenditures, and savings at the program
and sector levels.
Energy Savings and Program Expenses
Efficiency
Energy efficiency programs are available to all customer segments in Idaho Power’s service area
and focus on reducing energy use by identifying homes, buildings, equipment, or components
for which an energy-efficient design, replacement, or repair can achieve energy savings.
Some energy efficiency programs include behavioral components. For example, the Residential
Energy Efficiency Education Initiative (REEEI), the seasonal contests, the School Cohort,
Water and Wastewater Cohorts, and the Home Energy Report (HER) Program primarily focus on
behavioral energy savings.
Savings from energy efficiency programs are measured on a kilowatt-hour (kWh) or
megawatt-hour (MWh) basis. Programs can supply energy savings throughout the year or at
different times, depending on the energy efficiency measure. Idaho Power shapes the
energy-savings profile based on how end-use equipment uses energy to estimate energy
reduction at specific times of the day and year. The company’s energy efficiency offerings
include programs in residential and commercial new construction (lost-opportunity savings),
residential and commercial retrofit applications, and irrigation and industrial system
improvement or replacement. Idaho Power’s incentives are offered to its residential, irrigation,
industrial, large-commercial, small business, government, and school customers to promote a
wide range of energy-saving projects.
Idaho Power devotes significant resources to maintain and improve its energy efficiency and
demand response programs. The 2022 total savings, including savings from the Northwest
Energy Efficiency Alliance (NEEA), were 169,889 MWh. 2022 savings increased by 26,968 MWh
compared to the 2021 savings of 142,921 MWh—a 19% year-over-year increase—
and represent enough energy to power approximately 14,900 average homes in Idaho Power’s
service area for one year. The savings from Idaho Power’s energy efficiency programs alone,
excluding NEEA savings, were 145,440 MWh in 2022 compared to 126,102 MWh in 2021—
a 15% year-over-year increase. Savings and expenses are shown in Figure 4.
The 2022 savings results consisted of 28,525 MWh from the residential sector, 109,960 MWh
from the C&I sector, and 6,955 MWh from the irrigation sector. The C&I programs contributed
2022 DSM Program Performance 
Page 12 Demand‐Side Management 2022 Annual Report 
76% of the direct program savings. See Appendix 3 for a complete list of programs and 
sector‐level savings.  

Figure 4. Annual energy savings and energy efficiency program expenses, 2002–2022
(MWh and millions [$])
Demand Response 
Idaho Power started its modern demand response programs in 2002 and currently has a 
capacity of more than 8% of its all‐time system peak load available to respond to a system peak 
load event during the summer. The goal of demand response at Idaho Power is to minimize or 
delay the need to build new supply‐side peaking resources. The company estimates future 
capacity needs through the IRP planning process and plans resources to mitigate predicted 
system deficits. Demand response is measured both by the actual demand reduction in 
megawatts (MW) achieved during events, as well as the potential demand reduction if all 
programs were used at full capacity. 
In summer 2022, Idaho Power utilized all or portions of the programs on 15 different days 
between June 15 and September 15. The 2022 actual maximum non‐coincidental load 
reduction from all three programs was 200 MW (Figure 5). The total capacity for all three 
programs was approximately 312 MW at the generation level. The amount of capacity available 
for demand response varies based on weather, time of year, and how programs are used and 
managed. The actual non‐coincidental load reduction (200 MW) is calculated using interval 
meter data from participants. The maximum capacity (312 MW) is calculated using the total 
enrolled MW from participants with an expected maximum realization rate for those 
participants. The maximum capacity for the Irrigation Peak Rewards program is based on the 
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Idaho Power Program Savings (MWh)
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 2022 DSM Program Performance 
Demand‐Side Management 2022 Annual Report Page 13 
maximum reduction possible during the hours within the program season. For the Flex Peak 
Program, the maximum capacity is the maximum nominated amount of load reduction. For the 
A/C Cool Credit program, the capacity is calculated based on the number of active participants 
multiplied by the maximum per‐unit reduction ever achieved. 
The 2022 demand response season was the first to incorporate program modifications 
approved by the IPUC in Order No. 35336 (IPC‐E‐21‐32) and approved by the OPUC on February 
8, 2022, in Docket No. ADV 1355, which replaced the Settlement Agreement set in IPUC Order 
No. 32923 and OPUC Order No. 13‐482, respectively. The program modifications included 
several operational and incentive changes that allow the demand response programs to better 
meet the needs of the overall system. Namely, under the new terms, the end of the demand 
response season was extended from August 15 to September 15 and events may now extend to 
later in the evening. The orders also approved higher incentive levels to compensate 
participants for the extended event windows as well as expand the company’s ability to market 
the programs to all potential customers.  

Figure 5. Peak demand reduction capacity and demand response expenses, 2004–2022
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d
u
c
t
i
o
n

C
a
p
a
c
i
t
y

(
M
W
)
Actual load reduction
Available capacity
Demand response expenses
2022 DSM Program Performance
Page 14 Demand-Side Management 2022 Annual Report
Table 2. DSM programs by sector summary and energy usage/savings/demand reduction, 2022
Program Impacts a Idaho Power System Sales

Program
Expenses
Energy
Savings
(MWh)
Peak-Load
Reduction
(MW)b
Sector Total
(GWh)c
Percentage of
Energy Usage
Year-End
Number of
Customers
Residential ................................ $ 5,690,839 28,525 6,022 38% 518,490
Commercial/Industrial .............. 17,939,548 109,960 7,807 49% 77,431
Irrigation ................................... 2,080,027 6,955 1,950 12% 22,071
Market Transformation ............ 2,789,937 24,448
Demand Response .................... 9,852,529 n/a 200/312
Direct Overhead/Other Programs 3,103,553 n/a
Indirect Program Expenses ....... 1,507,146
Total ......................................... $ 42,963,579 169,889 200/312 15,779 100% 617,992
a. Data are rounded to the nearest whole unit, which may result in minor rounding differences.
b. Maximum actual reduction/maximum potential reduction. Includes 9.7% peak line loss assumptions.
c GWh=Gigawatt-hour
DSM Funding and Expenditures
Funding for DSM programs comes from several sources. The Idaho and Oregon Rider funds are
collected directly from customers on their monthly bills. The 2022 Idaho Rider was 3.1% of base
rate revenues, pursuant to IPUC Order No. 34871. The 2022 Oregon Rider was 4% of base rate
revenues. Additionally, Idaho demand response program incentives were funded through base
rates and are tracked through the annual PCA mechanism. DSM expenses not funded through
the riders are included in Idaho Power’s ongoing operation and maintenance (O&M) costs.
Table 3 shows the total expenditures funded by the Idaho and Oregon Riders and Idaho Power
base rates resulting in total DSM expenditures of $42,963,579. The non-rider funding category
includes the company’s demand response incentives in Idaho, Weatherization Assistance for
Qualified Customers (WAQC) expenses, and O&M costs.
Table 3. 2022 funding source and energy savings
Funding Source Expenses a MWh Savings
Idaho Rider ................................................................................................................ $ 31,673,550 166,233
Oregon Rider ............................................................................................................. 1,285,478 3,360
Idaho Power Base Rates ............................................................................................ 10,004,551 295
Total .......................................................................................................................... $ 42,963,579 169,889
a Dollars are rounded to the nearest whole unit, which may result in minor rounding differences.
Table 4 and Figure 6 present 2022 DSM program expenditures by category. While the Incentive
Expense category illustrates the amount paid directly to customers for their participation in an
energy efficiency or demand response program, other categories include items or services that
directly benefited customers. The expenses in the Materials & Equipment category were
primarily for various kit programs ($930,698) and direct-install weatherization measures
 2022 DSM Program Performance 
Demand‐Side Management 2022 Annual Report Page 15 
($125,000). Most expenses in the Other Expense category were for marketing ($1,307,293), 
Custom Projects energy audits ($321,686), program evaluations ($290,983), program trainings 
($88,151), and program expenses ($20,466). The Purchased Services category includes 
payments made to NEEA ($2,789,937), WAQC CAP agencies ($1,212,534), and third‐party 
contractors who help deliver Idaho Power's programs. 
Table 4. 2022 DSM program expenditures by category
Program Expenditure Category Total a % of Total
Incentive Expense ...................................................................................................... $ 25,672,977 59.8% 
Labor/Administrative Expense .................................................................................. 4,021,552 9.4% 
Materials & Equipment ............................................................................................. 1,097,458 2.6% 
Other Expense ........................................................................................................... 2,042,340 4.8% 
Purchased Services .................................................................................................... 10,129,252 23.6% 
Total .......................................................................................................................... $ 42,963,579 100%
a Dollars are rounded to the nearest whole unit, which may result in minor rounding differences.  

Figure 6. 2022 DSM program expenditures by category

Incentive Expense
59.8%
Labor/Administrative Expense
9.4%
Materials & Equipment
2.6%
Other Expense
4.8%
Purchased Services
23.6%
Engineering 
Services
33.2%
Kits
2.5%
NEEA Funding
27.5%
WAQC CAP Agency 
Payments
12.0%
Weatherization 
Solutions LLC 
Payments
1.9%
Misc Contractor 
Services
22.8%
2022 DSM Program Performance
Page 16 Demand-Side Management 2022 Annual Report
Table 5. 2022 DSM program incentive totals by program type and sector
Program Type—Sector a, b Total c % of Total
DR—Residential ........................................................................................................ $ 379,634 1.5%
DR—Commercial/Industrial...................................................................................... 430,322 1.7%
DR—Irrigation ........................................................................................................... 7,895,971 30.8%
EE—Residential ........................................................................................................ 1,836,424 7.2%
EE—Commercial/Industrial ...................................................................................... 13,461,084 52.4%
EE—Irrigation ........................................................................................................... 1,669,543 6.5%
Total ......................................................................................................................... $ 25,672,977 100%
a DR = demand response
b EE = energy efficiency
c Dollars are rounded to the nearest whole unit, which may result in minor rounding differences.

Figure 7. Percent of DSM program incentive expenses by program type and sector, 2022
Customer Education
Idaho Power produced an Energy Efficiency Guide in 2022 and distributed it in June, primarily as
an insert in the Boise Weekly and 24 local newspapers. As COVID-19 concerns declined,
Idaho Power was able to re-engage with customers in person to discuss energy efficiency
at 42 community events. Idaho Power also distributed 1,550 copies of the 30 Simple Things You
Can Do to Save Energy booklet directly to customers. In 2022, Idaho Power’s program
specialists and education and outreach energy advisors (EOEA) delivered nearly
670 presentations and trainings with energy savings messages to audiences of all ages.
2022 DSM Program Performance
Demand-Side Management 2022 Annual Report Page 17
Efforts to enhance digital communication continued—with the goal of bringing a variety of
energy and money-saving tips to a broad range of customers.
Idaho Power supports the Integrated Design Lab (IDL), which conducted Lunch & Learn sessions
to educate architects, engineers, and other design and construction professionals about various
energy efficiency topics. In 2022, the IDL conducted 14 in-person technical training sessions
with 100 architects, engineers, designers, project managers, and other interested parties.
Also, IDL hosted six virtual Building Simulation Users Group (BSUG) sessions with
195 professionals attending.
The IDL also maintains an Energy Resource Library (ERL) with tools for measuring and
monitoring energy use and provides training on how to use them. The ERL includes over
900 individual pieces of equipment and 69 new tools were added in 2022. In 2022, the ERL
home page had 2,768 visitors.
Over the course of 11 days in 2022, Idaho Power delivered six equivalent full-time days of live,
online, technical training sessions at no cost to the customers. Topics included the following:
• HVAC System Testing for Energy Efficiency
• Motors and Variable Frequency Drives (VFD)
• Fan System Training
• Chilled Water System and Cooling Towers
• Compressed Air Training
The level of participation in 2022 remained high, with 216 individuals signing up for the sessions
and 150 unique logins. Due to the virtual nature of the course, in some cases there were
multiple attendees at a single login location.
Idaho Power offered four live, online, technical training sessions to industrial wastewater
customers that were attended by 50 participants. Topics included the following:
• Water Energy Basics
• Wastewater Typical No-/Low-Cost Opportunities
• Pumps and Efficiency
• Activated Sludge Basics
Aside from the classes listed above, Idaho Power also partnered with the Northwest Energy
Efficiency Council (NEEC) to administer a Building Operator Certification Level I Course which
began in November 2021 and was completed in May 2022. Idaho Power sponsored
17 customers who signed up for the training by paying $900 of the $1,895 tuition cost.
Idaho Power provided three virtual irrigation workshops for the Irrigation Efficiency Rewards
and Irrigation Peak Rewards programs and provided one in-person workshop in Oregon. In
2022 DSM Program Performance
Page 18 Demand-Side Management 2022 Annual Report
October, program staff attended the first annual Idaho Farm and Ranch Conference in Boise
and hosted a booth.
Marketing
Idaho Power used multi-channel marketing and public relations (PR) strategies in 2022 to
improve communication and increase energy efficiency program awareness among its
customers. The company employs a wide variety of media and marketing, including owned
media (social, website, and newsletters) and paid media (advertising and sponsorships),
which allow Idaho Power to control the content. Earned unpaid media (news coverage,
Idaho Power’s News Briefs sent to reporters, third-party publications, and television news
appearances) gives Idaho Power access to a broader audience through alternative channels that
help establish credibility and brand trust. Though the company has less control with earned
unpaid media, the value is established through the third-party endorsement.
Idaho Power’s marketing staff networks with organizations across the region and industry to
track current and future marketing trends and successes. Idaho Power continued to work with
NEEA to coordinate, collaborate, and facilitate marketing for all sectors. To build marketing
networks and learn what works in other regions, Idaho Power staff virtually attended several
conferences and webinars in 2022, such as the E Source Utility Marketing Executive Council and
Forum in September.
The following describes a selection of the methods, approaches, and strategies used by
Idaho Power to engage customers regarding energy efficiency, along with their results. See the
respective sector overviews and programs sections later in this report for the company’s
marketing efforts specific to those areas.
Social Media
Approximately 25% of the company’s total social media content promoted energy efficiency in
2022. Idaho Power regularly posted content encouraging energy efficiency behaviors,
program enrollment, and customer engagement on Facebook, Twitter, YouTube, and LinkedIn.
Social media content also showcased local businesses and organizations that have benefitted
from Idaho Power energy efficiency efforts. Idaho Power engaged with customers who posted
their own social media content about Idaho Power programs. Idaho Power’s Facebook and
Twitter pages hosted two customer sweepstakes giveaways, encouraging customers to enter by
leaving a comment about how they save energy in the summer or winter.
Facebook, Twitter, and LinkedIn all remain as priority channels for engaging and communicating
directly with customers on energy efficiency tips and program offerings.
At the end of 2022, Idaho Power had approximately 25,100 followers on Facebook, 6,950 on
Twitter, 14,345 on LinkedIn, and 3,000 on Instagram.
2022 DSM Program Performance
Demand-Side Management 2022 Annual Report Page 19
Website
Idaho Power tracked the number of page views to the main energy efficiency pages—
also known as landing pages—from external users on the company’s website. In 2022,
the company’s energy efficiency homepage received 10,235 page views, the residential landing
page received 98,014 views, and the business and irrigation landing pages received
21,243 views. Idaho Power uses Google Analytics to analyze web activity. Google’s definition of
page views is the total number of pages viewed, with repeated views of a single page by one
user counted as a new view.
Public Relations
Idaho Power’s PR staff supported energy efficiency programs and activities through: videos
telling energy efficiency success stories; Connections, a customer newsletter distributed in
monthly bills and available online; News Briefs, a weekly email of interesting news items sent to
all media in the company’s service area; pitching and participating in news stories; energy
efficiency TV segments; and public events, such as incentive check presentations.
In 2022, the January and June issues of Connections were devoted to energy efficiency,
with additional energy efficiency content for small business customers in the February issue.
The January issue included a variety of ideas for energy-saving tips, such as efficient thermostat
settings, the benefits of induction cooking, and knowing when to replace home appliances for
more efficient options. The June edition featured a residential customer energy-saving success
story, including information on how a local couple saves energy in the summer, as well as
information about how summer temperatures impact energy use, low-cost energy efficiency
improvement, and using My Account to control your energy use.
With another hot summer throughout the company’s service area, energy efficiency
information for staying cool during high temperatures was once again shared across the
company’s owned media channels and with regional media outlets. Social media messaging
included tips about how to save energy during the high demand hours from 4 to 9 p.m.
To recognize National Dairy Month in June 2022, Idaho Power shared multiple pieces of content
through social media, News Briefs, and videos, with a portion of the information focused on
energy efficiency. The company produced a new video highlighting local ice cream maker,
The STIL, including how energy and energy efficiency factor into their business. The company
also produced a short Instagram video highlighting a local dairy farmer who works closely with
Idaho Power for their power and energy efficiency needs.
Media outreach efforts resulted in a variety of earned media coverage focused on energy
efficiency. Energy efficiency topics were pitched in News Briefs throughout the year, and the
company earned media coverage in multiple markets spanning print, TV, and radio.
2022 DSM Program Performance
Page 20 Demand-Side Management 2022 Annual Report
Customer Relationship Survey
Relationship surveys measure the satisfaction of several aspects of a customer’s relationship
with Idaho Power, including energy efficiency, at a very high level. As such, the surveys are not
intended to measure all aspects of the energy efficiency programs.
The 2022 Burke Customer Relationship Survey asked two questions related specifically to
satisfaction with Idaho Power’s energy efficiency programs: 1) Have you participated in an
Idaho Power energy efficiency program? 2) Overall, how satisfied are you with the energy
efficiency program? In 2022, 20.7% of the survey respondents across all sectors indicated they
participated in an Idaho Power energy efficiency program, and 91.7% were “very” or
“somewhat” satisfied with the program they participated in.
The sector-level results of the annual 2022 survey are discussed in the Residential, C&I,
and Irrigation Sector Overview sections of this report.
Customer Satisfaction Surveys
To ensure meaningful survey results, Idaho Power conducts program research every two to
three years unless programs have been changed significantly. Throughout 2022, Idaho Power
administered several surveys regarding energy efficiency programs to measure customer
satisfaction. Some surveys were administered by a third-party contractor; other surveys were
administered by Idaho Power either through traditional paper or electronic surveys or through
the company’s online panel, Empowered Community. Results of these studies are included in
Supplement 2: Evaluation.
Evaluations
Idaho Power considers program evaluation an essential component of its DSM operational
activities. The company uses third-party contractors to conduct impact, process, and other
evaluations on a scheduled and as-required basis. In some cases, research and analyses are
conducted internally and managed by Idaho Power’s Research and Analysis team within the
Customer Relations and Energy Efficiency (CR&EE) department. Third-party contracts are
generally awarded using a competitive bidding process managed by Idaho Power’s Corporate
Services department.
Idaho Power uses industry-standard protocols for its internal and external evaluation efforts,
including the National Action Plan for Energy Efficiency—Model Energy Efficiency Program
Impact Evaluation Guide, the California Evaluation Framework, the International Performance
Measurement and Verification Protocol (IPMVP), the Database for Energy Efficiency Resources,
and the Regional Technical Forum’s (RTF) evaluation protocols.
2022 DSM Program Performance
Demand-Side Management 2022 Annual Report Page 21
The company also supports regional and national studies to promote the ongoing
cost-effectiveness of programs, the validation of energy savings and demand reduction, and the
efficient management of its programs. Idaho Power considers primary and secondary research,
cost-effectiveness analyses, potential assessments, and impact and process evaluations to be
important resources in providing accurate and transparent program savings estimates.
Idaho Power uses recommendations and findings from the evaluations and research to
continuously refine its DSM programs.
In 2022, Idaho Power contracted third-party evaluators to conduct program evaluations for the
following programs: HER Program (impact evaluation), C&I New Construction (impact and
process evaluation), C&I Retrofits (impact and process evaluation), and Commercial
Energy-Saving Kits (Commercial ESK) (impact and process evaluation).
External program administrators compiled program summary reports for the Student Energy
Efficiency Kits (SEEK) program and the HER program, and the company conducted internal
analyses for the A/C Cool Credit, Flex Peak, and Irrigation Peak Rewards programs.
To support Idaho Power’s long-term planning through the IRP, both an Energy Efficiency
Potential Study and Demand Response Potential Study were completed in 2022. Idaho Power
engaged a third party, and utilizing Idaho Power’s customer data and industry information, a
20-year forecast of energy efficiency savings and megawatts of program potential for demand
response was estimated. The information from these studies is being used in the 2023 IRP.
A summary of the results of these evaluations is available in the respective program sections.
An evaluation schedule and the final reports from evaluations, studies, and research completed
in 2022 are provided in Supplement 2: Evaluation.
Cost-Effectiveness Results
A summary of the cost-effectiveness metrics calculated for the energy efficiency programs in
2022 is provided in Table 6. Details on the cost-effectiveness assumptions and data are included
in Supplement 1: Cost-Effectiveness.
Table 6. Cost-effectiveness summary by energy efficiency program
Program/Sector UCT TRC Ratepayer Impact Measure (RIM) PCT
Educational Distributions ............................................................. 1.31 1.62 0.38 n/a
Energy Efficient Lighting ............................................................... 1.68 1.52 0.41 4.35
Energy House Calls1 ...................................................................... 0.70 0.77 0.27 n/a
Heating & Cooling Efficiency Program .......................................... 0.98 0.30 0.34 0.76
Home Energy Report Program2 .................................................... 0.71 0.79 0.25 n/a
Multifamily Energy Savings Program3........................................... 0.49 0.68 0.25 n/a
Rebate Advantage ........................................................................ 1.18 0.54 0.34 1.56
2022 DSM Program Performance
Page 22 Demand-Side Management 2022 Annual Report
Program/Sector UCT TRC Ratepayer Impact Measure (RIM) PCT
Residential New Construction Program ....................................... 1.45 0.84 0.41 1.70
Shade Tree Project ....................................................................... 1.02 1.21 0.47 n/a
Weatherization Assistance for Qualified Customers .................... 0.17 0.32 0.13 n/a
Weatherization Solutions for Eligible Customers ......................... 0.15 0.23 0.11 n/a
Residential Energy Efficiency Sector4 .......................................... 1.00 0.76 0.34 2.89
Commercial and Industrial Energy Efficiency Program
Custom Projects ...................................................................... 2.88 1.12 0.88 1.17
New Construction ................................................................... 4.25 3.64 0.68 5.41
Retrofits .................................................................................. 2.01 1.11 0.57 1.61
Commercial Energy-Saving Kits .................................................... 0.78 0.87 0.39 n/a
Small Business Direct Install ......................................................... 0.95 1.50 0.43 n/a
Commercial/Industrial Energy Efficiency Sector5 ....................... 2.71 1.34 0.73 1.71
Irrigation Efficiency Rewards ........................................................ 2.69 2.54 0.79 2.66
Irrigation Energy Efficiency Sector6 ............................................. 2.69 2.54 0.79 2.66
Energy Efficiency Portfolio7 ......................................................... 2.02 1.43 0.64 2.01
1 Program closed June 30, 2022.
2 Cost-effectiveness based on 2022 savings and expenses. Cost-effectiveness ratios also calculated for the program life-cycle. Program life-cycle UCT and TRC 1.17 and 1.29, respectively.
3 Program closed December 31, 2022.
4 Residential sector cost-effectiveness excludes WAQC benefits and costs. If included, the UCT ,TRC, RIM, and PCT would be 0.84, 0.67, 0.32, and 2.56, respectively.
5 C&I Energy Efficiency Sector cost-effectiveness ratios include savings and participant costs from Green Motors Rewinds.
6 Irrigation Energy Efficiency Sector cost-effectiveness ratios include savings and participant costs from Green Motors Rewinds.
7 Portfolio cost-effectiveness excludes WAQC benefits and costs. If included, the UCT, TRC, RIM, and PCT would be 1.94, 1.40, 0.63, and 2.00, respectively.

Residential Sector Overview
Demand-Side Management 2022 Annual Report Page 23
2022 DSM PROGRAM ACTIVITY
Residential Sector Overview
In 2022, Idaho Power’s residential sector consisted of 512,803 customers averaged throughout
the year; Idaho customers averaged 498,921 and eastern Oregon averaged 13,882. The average
number of residential sector customers grew by 12,716 in 2022, an increase of 2.5% from 2021.
The residential sector represented 38.3% of Idaho Power’s actual total billed electricity usage
and 47.0% of overall retail revenue in 2022.
Table 7 shows a summary of 2022 participants, costs, and savings from the residential energy
efficiency programs.
Table 7. Residential sector program summary, 2022
Total Cost Savings
Program Participants Utility Resource Annual Energy (kWh) Peak Demand (MW)1
Demand Response
A/C Cool Credit ........................................... 19,127 homes $ 829,771 $ 829,771 20.1/26.8
Total ................................................................................................................................... $ $ 829,771 20.1/26.8
Energy Efficiency
Easy Savings: Low-Income Energy
Efficiency Education ..................................
267 -ups 152,718 152,718 22,755
Educational Distributions .......................... 49,136 1,086,813 1,086,813 3,741,954
Energy Efficient Lighting............................ 370,739 534,982 714,445 1,728,352
Heating & Cooling Efficiency Program ...... 1,080 666,016 2,414,026 1,310,260
Home Energy Audit .................................. 425 184,858 239,783 28,350
Home Energy Report Program .................. 104,826 964,791 964,791 20,643,379
Multifamily Energy Savings Program......... 97 [3] [buildings] 34,181 34,181 41,959
Oregon Residential Weatherization .......... 7 8,825 8,825 0
Rebate Advantage ..................................... 97 167,622 402,649 255,541
Residential New Construction Program ... 109 235,732 578,922 337,562
Shade Tree Project .................................... 1,874 128,856 128,856 39,595
Weatherization Assistance for Qualified Customers ................................. 147 -profits 1,281,495 2,028,513 272,647
Weatherization Solutions for
Eligible Customers .....................................
27 205,788 205,788 48,233
Total ................................................................................................................................... $ 5,690,839 8,998,473 28,525,103
Notes:
See Appendix 3 for notes on methodology and column definitions.
Totals may not add up due to rounding.
1 .

Residential Sector Overview
Page 24 Demand-Side Management 2022 Annual Report
Residential DSM Programs
A/C Cool Credit. A demand response program that gives residential customers a credit for
allowing Idaho Power to cycle their air conditioning (A/C) units during periods of high energy
demand or for other system needs.
Easy Savings: Low-Income Energy Efficiency Education. A program offering coupons to income
qualified customers for HVAC tune-ups and one-on-one energy savings education.
Educational Distributions. A multifaceted approach to educating residential customers about
their energy consumption, including giving away various efficient products and engaging
elementary students with in-class and at-home activities.
Energy Efficient Lighting. The Energy Efficient Lighting program provides incentives directly to
manufacturers or retailers, so that discounted prices are passed on to the customer at the point
of purchase.
Energy House Calls. A program designed specifically for owners of manufactured homes to test
and seal ducting and offer energy-efficient products designed to reduce energy costs.
Heating & Cooling Efficiency Program. Providing incentives to customers and builders who
upgrade existing homes or build new ones using energy-efficient heating and cooling
equipment and services.
Home Energy Audit. Idaho customers living in multifamily homes with discrete meters or
single-family homes pay a reduced price for an energy audit to identify energy efficiency
improvement opportunities. Participants may receive energy-efficient products for no
additional cost.
Home Energy Report Program. A program that sends Idaho customers energy reports to
help them understand their energy use and provides energy efficiency tips and
incentive information.
Multifamily Energy Savings Program. A program offering renters in multifamily buildings
energy-efficient products designed to reduce energy use and power costs.
Oregon Residential Weatherization. No-cost energy audits for Oregon customers who heat
with electricity.
Rebate Advantage. Financial incentives for customers who buy energy-efficient manufactured
homes and for the people who sell them.
Residential New Construction Program. Idaho Power offers builders a cash incentive to
construct energy-efficient, above code, single family, all-electric homes that use heat pump
technology for its Idaho customers.
Residential Sector Overview
Demand-Side Management 2022 Annual Report Page 25
Shade Tree Project. A tree giveaway program for Idaho customers. To maximize summer
energy savings, Idaho Power provides participants with a variety of resources to encourage
successful tree growth.
Weatherization Assistance for Qualified Customers and Weatherization Solutions for
Eligible Customers. Energy-efficient products, services, and education for customers who meet
income requirements and heat with electricity.
Marketing
Idaho Power ran a multi-faceted advertising campaign in the spring (May and June) and fall
(October and November) to raise and maintain awareness of the company’s energy efficiency
programs for residential customers and to demonstrate that saving energy does not have to be
challenging. The campaign used radio, television, newspaper ads, digital ads, sponsorships,
Facebook ads, and boosted posts aimed at a variety of customer demographics across the
service area. New in 2022, the company added podcast advertising, college sports
sponsorships, and two new seasonally relevant contests: Smart Summer Savings Giveaway and
Kitchen Gadgets Galore Winter Giveaway.
Described below are Idaho Power’s marketing efforts to promote energy-saving tips and the
company’s energy efficiency programs, along with resulting data. Marketing tactics related to a
specific sector or program are detailed in those respective sections later in this report.
Email
Idaho Power continued its effort with email communication in 2022. The company emails only
customers who have supplied their addresses for other business purposes (signing up for
paperless billing, for example). Energy efficiency promotional emails included heating and
cooling tips, summer and winter contest promotion, seasonal energy efficiency tips, and various
program promotions. Detailed information can be found in respective program sections.
Digital
During the spring campaign, web users were exposed to 4,410,758 display ads (animated GIF
image ads embedded on a website) based on their demographics, related to online articles they
viewed, or their use of a particular mobile web page or app. Users clicked the ads 4,009 times,
resulting in a click-through rate of 0.09%. In the fall, the display ads received
4,904,771 impressions and 4,925 clicks, resulting in a click-through rate of 0.08%.
Idaho Power began using Google search ads in 2018. When people search for terms related to
energy efficiency, energy efficiency programs, and individual program measures, the company’s
ads appear and drive them to the appropriate energy efficiency web page. These ads received
530,211 impressions and 54,374 clicks throughout the year.
Residential Sector Overview
Page 26 Demand-Side Management 2022 Annual Report
Podcasts
New in 2022, Idaho Power added podcast advertising to the media mix: 30-second Idaho Power
audio ads, called “dynamic ads,” were inserted into a listener’s podcast if they resided in the
company’s service area. The ads targeted customers by the type of listener rather than being
run on a specific show. Types of shows that featured Idaho Power ads appealed to listeners,
such as green-living enthusiasts, customers interested in home improvement/home repair,
and homeowners age 18 and over. The ads received 521,803 impressions in spring. Fall podcast
ads garnered 390,787 impressions.
Television
Idaho Power used network television and Hulu advertising for the spring and fall campaigns.
The company also used over-the-top (OTT) media. OTT is a type of streaming media that
delivers content to customers watching a certain online show. Most OTT providers have their
own app or website and are streamed through devices like Rokus, Apple TVs, or Amazon Fire
TVs. The network television campaigns focused on primetime and news programming that
reaches the highest percentage of the target market, adults aged 25 to 64.
During the spring campaign, an ad ran 816 times in the Boise, Pocatello, and Twin Falls media
markets on network television. The ad reached 30% of the Boise area target audience, 48% of
the Twin Falls area target audience, and 60% of the Pocatello area target audience. The target
audience saw the ad 16.5 times in Boise, 16.6 times in Twin Falls, and 17.5 times in Pocatello.
Hulu spring ads delivered 690,171 impressions with a 97.8% completion rate. OTT ads delivered
425,539 impressions with a 97.91% video completion rate. The spring campaign also used
Spanish network television ads: the Boise target audience saw 147 paid spots, and the Pocatello
market saw 49 spots. Spanish TV ads ran during the fall campaign as well; the Boise target
audience saw 86 paid spots, and the Pocatello audience saw 150 spots. Ad reach and frequency
information are not available for Spanish stations.
During the fall campaign, the TV spot ran 531 times in the Boise, Pocatello, and Twin Falls
media markets. The ads reached 30% of the Boise target audience, 43% of the Twin Falls
target audience, and 60% of the Pocatello target audience. The target audience saw the ad
4.5 times in Boise, 5.4 times in Twin Falls, and 5 times in Pocatello. Hulu ads received
699,807 completions. OTT ads delivered 536,610 impressions with a 97.5% video
completion rate.
Idaho Power also sponsored commercials on Idaho Public Television in the Boise and Pocatello
markets that ran a total of 56 times in the spring and 65 times in the fall.
In 2021, the television station began charging for each energy efficiency television segment.
Idaho Power paid for three segments in 2022 with topics that included energy-efficient spring
and fall tips and ways to beat the summer heat.
Residential Sector Overview
Demand-Side Management 2022 Annual Report Page 27
Radio
As part of its spring and fall campaigns, Idaho Power ran 30-second radio spots on major
commercial radio stations in the service area. To obtain optimal reach, the spots ran on several
station formats, including classic rock, news/talk, country, adult alternative, rock, sports,
and classic hits. The message was targeted toward adults ages 25 to 64 throughout
Idaho Power’s service area.
Results of the spots are provided for the three major markets: Boise, Pocatello, and Twin Falls
areas. During the spring campaign, Idaho Power ran 2,456 English radio spots. These spots
reached 46% of the target audience in Boise, 67% in Pocatello, and 66% in Twin Falls. The target
audience was exposed to the ad 7.6 times in Boise, 9.7 times in Pocatello, and 8.8 times in
Twin Falls. During the fall campaign, the company ran 2,246 English radio spots. These spots
reached 39.7% of the target audience in Boise, 57.8% of the target audience in Pocatello,
and 65.6% of the target audience in Twin Falls. The target audience was exposed to the
message 7.6 times in Boise, 8.6 times in Pocatello, and 9.6 times in Twin Falls during the fall
campaign.
In spring, Idaho Power also ran 419 ads on Spanish-speaking radio stations and 294 National
Public Radio (NPR) ads in the service area targeting adults ages 25 to 54. The fall campaign
included 372 Spanish ads and 317 NPR ads.
Idaho Power ran 30-second spots with accompanying visual banner ads on Pandora internet
radio, which mobile and web-based devices access. In the spring, records show
697,749 impressions and 89 clicks to the Idaho Power residential energy efficiency web page.
The fall ads yielded 692,623 impressions and 45 clicks. Ads also ran on Spotify internet radio
and yielded 288,504 impressions and 195 clicks in the spring and 374,041 impressions with
129 clicks in the fall.
Print
As part of the campaign, print advertising ran in the major daily and select weekly newspapers
throughout the service area. The company also ran ads in the Idaho Shakespeare Festival
program, Idaho Magazine, Boise Lifestyle and Meridian Lifestyle magazines, and IdaHome
Magazine. The spring ads highlighted individual energy efficiency tips, such as using the
power-save setting on electronics and running ceiling fans counterclockwise for summer.
The fall ads featured tips on minimizing gadgets (use one at a time) and using smart
power strips.
In 2022, Idaho Power updated the program information in a spiral-bound guide outlining each
of the residential energy efficiency programs, tips, and resources. The updated guide will be
included in the 2023 Welcome Kits. The previous edition of the guide was included in
Residential Sector Overview
Page 28 Demand-Side Management 2022 Annual Report
2021 Welcome Kits, provided to WAQC customers, and shared with customers who attended
events Idaho Power participated in before the COVID-19 restrictions.
Social Media
Three Facebook ads for the 2022 energy efficiency campaign received 90,664 impressions and
909 clicks per ad.
Throughout the year, Idaho Power used Facebook and Twitter posts and boosted Facebook
posts for various programs and easy energy efficiency tips for customers to implement at home
and at work.
Out-of-Home
In 2022, Idaho Power participated in several tactics referred to as out-of-home advertising.
Out-of-home advertising attempts to reach customers when they are outside of their homes.
The tactics helped maintain energy efficiency program awareness throughout the year. Tactics
included a full-side bus wrap on a Pocatello Regional Transit bus in Eastern Idaho.
Idaho Power sponsored the Boise Hawks (minor league baseball team) from May through
September. As part of the sponsorship package, Idaho Power received a 15-second digital ad on
the four screens within the stadium. The company’s energy efficiency ad was shown a total of
13,589 times during the 48-game season and the overall season attendance was 160,582.
Boise Hawks use a special TV system called In-Stadium Media (ISM), which can tell how often
spectators look at screens. The average interaction/engagement rate was 52%, which is above
the industry standard of 42%. Two 15-second Idaho Power commercials were also shown
during the Boise Hawks Facebook Live Broadcast for all games.
A Boise State University (BSU) sponsorship was also part of the marketing strategy in 2022.
Energy efficiency messaging was featured at Albertsons Stadium during football games and
included digital concourse signage, a game co-sponsorship and table, logo recognition on the
digital game program cover, and the Idaho Power logo included on promotional materials
leading up to the game. The BSU basketball sponsorship included a 30-second digital ribbon
board that rotated throughout the game.
Sponsoring sporting events at Idaho State University (ISU) was also part of the marketing plan.
The sponsorship included two permanent banners located in each end zone of Holt Arena,
which has an annual attendance of over 500,000. Idaho Power was also recognized during each
home football game by being the presenting sponsor of the “Idaho Power Helmet Shuffle
Game” shown on the big screen. ISU basketball games featured an Idaho Power animated
graphic (for two minutes of each game) featured on the LED courtside board.
Idaho Power used weather-triggered billboards in Boise, Pocatello, Nampa, and Caldwell.
These are electronic billboards operating in January and July with variable messaging based on
Residential Sector Overview
Demand-Side Management 2022 Annual Report Page 29
the outside temperatures. This tactic keeps energy efficiency top-of-mind and demonstrates
simple ways customers can reduce energy use during extreme weather.
Idaho Power also used static billboards to reach customers in rural areas. A Spanish billboard
was placed in Kimberly (near Twin Falls) and an English billboard was placed in Heyburn
(by Burley).
Public Relations
Many of the company’s PR activities focused on the residential sector. Energy-saving tips in
News Briefs, TV segments, news releases, and Connections newsletter articles aim to promote
incentive programs and/or educate customers about behavioral or product changes they can
make to save energy in their homes.
See the Program Performance section and the C&I Sector Overview for more 2022 PR activities.
Empowered Community
In 2015, Idaho Power created the Empowered Community, an online community of residential
customers, to measure customer perceptions on a variety of company-related topics,
including energy efficiency. The community has over 2,000 actively engaged members from
across Idaho Power’s service area. Idaho Power typically sends these members between six and
12 surveys per year. In 2022, Idaho Power included ten energy efficiency messages with survey
invitations resulting in nearly 13,500 touchpoints.
Recruitment for the Empowered Community is conducted annually to refresh the membership.
Throughout February and March 2022, various types of recruitment were conducted with
residential customers, including messages on paperless billing emails, a News Brief to local
media outlets, pop-up ads on My Account, direct emails, and social media posts. In 2022,
1,017 new members were added to Empowered Community.
Seasonal Sweepstakes
In 2022, Idaho Power ran two seasonally focused energy efficiency sweepstakes—the Smart
Summer Savings Summer Giveaway in August and the Kitchen Gadgets Galore Giveaway in
December. Both sweepstakes aimed to maintain awareness about energy efficiency and the
impact a small change can make.
The summer sweepstakes ran August 15 through 24 and received 2,774 entries.
Customers were asked to comment—through social media or on the Idaho Power website—
with a way they saved energy during the hot summer months. In return, participants were
entered to win one of 10 smart thermostats. The sweepstakes was promoted with email
messaging to 287,449 customers, and social media posts reached 9,108 customers,
receiving 697 engagements (likes, comments, shares). The sweepstakes was also promoted on
idahopower.com through a pop-up ad on the My Account homepage.
Residential Sector Overview
Page 30 Demand-Side Management 2022 Annual Report
The winter sweepstakes ran December 2 through 16 and received 10,428 entries. Customers
were asked to comment—through social media or on the Idaho Power website—with a way
they saved energy in the cold winter months. In return, participants were entered to win one of
five kitchen gadget bundles that included an air fryer, pressure cooker, electric tea kettle and
smart coffee pot. The sweepstakes was promoted with email messaging to 307,431 customers
and paid social media posts reached 1,300 customers, receiving 424 post engagements.
The sweepstakes was also promoted through a pop-up ad on the company’s My Account
homepage. It was featured in News Briefs to media outlets and was promoted on
idahopower.com.
Customer Satisfaction
Idaho Power conducts the Burke Customer Relationship Survey each year. In 2022, on a scale of
zero to 10, residential survey respondents rated Idaho Power 7.88 regarding offering programs
to help customers save energy, and 7.80 related to providing customers with information on
how to save energy and money.
Twenty-one percent of residential respondents indicated they have participated in at least one
Idaho Power energy efficiency program. Of the residential survey respondents who have
participated in at least one Idaho Power energy efficiency program, 93% were “very” or
“somewhat” satisfied with the program.
Idaho Power customer awareness of energy efficiency programs is among the highest in the
nation: 65.2% of the residential respondents in the J.D. Power and Associates 2022 Electric
Utility Residential Customer Satisfaction Study indicated they were aware of Idaho Power’s
energy efficiency programs, and on an overall basis, those customers were more satisfied with
Idaho Power than customers who were unaware of the programs. Idaho Power ranked third
out of 17 utilities included in the West Midsize Segment of this study.
See the individual program sections for program-specific customer satisfaction survey results.
Field Staff Activities
In 2022, Idaho Power’s residential and commercial energy advisors and EOEAs continued
connecting with customers through in-person meetings, presentations, and events to promote
energy efficiency programs and offerings. More than 90% of these interactions were in person.
The year also saw a return of the large legacy events including home and garden shows, as well
as career, STEM, and science fairs. Energy advisors dedicated a larger percentage of their time
to presentations and events at secondary schools, colleges, universities, and trade schools, as
well as civic and community audiences.
Idaho Power continued to focus on the training and development of its energy advisors to
expand their knowledge, skills, and abilities related to energy efficiency programs,
Residential Sector Overview
Demand-Side Management 2022 Annual Report Page 31
new technologies, and serving customers. One of the highlights during the year was an offering
of a residential building science class by an external trainer who shared insights and
perspectives about windows, insulation, building envelope, appliances, HVAC, and other
residential measures. Idaho Power also held specific training classes on lighting, building
envelope, HVAC, pumps, motors, and refrigeration.

Residential Sector—A/C Cool Credit
Page 32 Demand-Side Management 2022 Annual Report
A/C Cool Credit
2022 2021
Participation and Savings
Participants (homes) 19,127 20,995
Energy Savings (kWh) n/a n/a
Demand Reduction (MW)* 20.1/26.8 26.7/29.4
Program Costs by Funding Source
Idaho Energy Efficiency Rider $429,722 $420,376
Oregon Energy Efficiency Rider $24,491 $25,366
Idaho Power Funds $375,558 $306,247
Total Program Costs—All Sources $829,771 $751,989
Program Levelized Costs
Utility Levelized Cost ($/kWh) n/a n/a
Total Resource Levelized Cost ($/kWh) n/a n/a
Benefit/Cost Ratios
Utility Benefit/Cost Ratio n/a n/a
Total Resource Benefit/Cost Ratio n/a n/a
*Maximum actual demand reduction/maximum potential demand reduction. Demand response program reductions are reported with 9.7% peak loss assumptions.
Description
Originating in 2003, A/C Cool Credit is a voluntary, dispatchable demand response program for
residential customers in Idaho and Oregon. Using communication hardware and software,
Idaho Power cycles participants’ central A/C units or heat pumps off and on via a direct
load-control device installed on the A/C unit. This program enables Idaho Power to reduce
system capacity needs during periods of high energy demand or for other system needs.
Customers’ A/C units are controlled using switches that communicate by powerline carrier
(PLC) using the same system used by Idaho Power’s advanced metering infrastructure (AMI).
The switch is installed on each participating customer’s A/C unit and allows Idaho Power to
control the unit during a cycling event.
The cycling rate is the percentage of an hour the A/C unit is turned off by the switch.
For instance, with a 50% cycling rate, the switch will cycle the A/C unit off for about 30
(nonconsecutive) minutes of each hour. Idaho Power tracks the communication levels to
validate whether the signal reaches the switches. Switch communication may be interrupted
for a variety of reasons: the switch may be disconnected, an A/C unit may not be powered on,
the switch may be defective, or the participant’s household wiring may prevent
communication. Sometimes it is difficult for the company to detect why the switch is
not communicating.
Residential Sector—A/C Cool Credit
Demand-Side Management 2022 Annual Report Page 33
These are the program event guidelines:
• June 15 through September 15 (excluding weekends and holidays)
• Up to four hours per day
• A maximum of 16 hours per week and 60 hours per season
• At least three events per season
At the end of the season, Idaho Power or a third party evaluates the events to determine peak
demand savings.
Program Activities
In 2022, a new tariff was filed and approved to update the cycling season guidelines so the
program could run from June 15 to September 15. Before the updates, the cycling season ran
from June 15 to August 15. The extended cycling season proved beneficial when there were
higher than average temperatures during the first half of September, which resulted in events
being called on three days that wouldn’t have been available prior to the change.
In 2022, 19,127 customers participated in the program, with 217 in Oregon and 18,910 in
Idaho. Thirteen cycling events occurred, and all were successfully deployed. Table 8 shows each
event with the cycling percentage, the maximum temperature during the event, and the
maximum load reduction. The cycling rate was 55% for five of the events and 50% for the
remaining eight events, and the communication level exceeded 90% for each event.
Idaho Power calculated the maximum potential capacity in 2022 to be 26.8 MW at the
generation level. This estimate of the program capacity is based on the maximum per-unit
reduction ever achieved at the generation level of 1.4 kilowatt (kW) per participant.
Customers receive a $5.00 incentive for each month of participation between June 15 and
September 15, resulting in a total annual incentive potential of $20.00. The credits appear on
their July through October bill statements.
Table 8. A/C Cool Credit demand response event details
Event Date Event Time
Cycling
Rate
High
Temperature
Maximum Load
Reduction (MW)
July 7 6–9 p.m. 55% 94°F 11.4
July 24 4–8 p.m. 50% 101°F 16.7
July 28 4–8 p.m. 50% 103°F 18.1
July 29 4–8 p.m. 50% 104°F 20.1
August 1 6–9 p.m. 55% 102°F 18.7
August 8 5–8 p.m. 55% 102°F 16.4
August 9 5–8 p.m. 55% 98°F 16.8
August 17 6–10 p.m. 50% 102°F 14.5
August 31 6–10 p.m. 50% 105°F 14.9
September 1 5–8 p.m. 55% 97°F 15.7
Residential Sector—A/C Cool Credit
Page 34 Demand-Side Management 2022 Annual Report
Event Date Event Time Cycling Rate High Temperature Maximum Load Reduction (MW)
September 2 5–9 p.m. 50% 100°F 15.5
September 6 5–9 p.m. 50% 100°F 12.9
September 7 5–9 p.m. 50% 104°F 17.1

Throughout 2022, Idaho Power representatives continued site visits to check switches and
equipment to improve communication levels. COVID-19-related safety protocols remained in
place, including calling each customer before the visit to explain the process and safety
measures and not visiting any site where the customer was uncomfortable with the process.
The company will continue work to ensure devices associated with the program are
communicating on an ongoing basis.
During the site visits, Idaho Power representatives placed informational stickers on devices that
included a safety warning regarding risk of electric shock if the sealed demand response unit
were opened, and a toll-free phone number customers could call with questions.
Marketing Activities
Idaho Power actively marketed the A/C Cool Credit program in 2022.
The company mailed information to existing participants before the start of the 2022 season to
describe the program specifics and parameter changes—specifically the extended program
season and the additional month to receive an additional $5.00 incentive. A postcard was also
sent to participants reminding them of the upcoming season.
In the spring and throughout the summer, the company used postcards, phone calls, direct-mail
letters, and home visits (leaving door hangers for those not home) to recruit customers moving
into houses with existing switches and previous program participants who moved into new
homes without switches. The company also sent recruitment letters to select customers who
are homeowners and have not participated previously. In total, 81,391 direct-mail letters were
sent. In addition to the letters, follow-up emails (to customers with emails on file) were sent a
few weeks after the letter, reminding customers to sign up.
The program was promoted on a KTVB channel 7 segment, where an Idaho Power
representative talked with the show host about the benefits of the program. Idaho Power’s
summer Energy Efficiency Guide featured a promotional blurb on the program, encouraging
customers to visit the website and sign up.
Participating customers received a thank you and a credit reminder message on their summer
bills, and Idaho Power concluded the season by sending a thank-you postcard to participants.
Residential Sector—A/C Cool Credit
Demand-Side Management 2022 Annual Report Page 35
Cost-Effectiveness
Idaho Power determines cost-effectiveness for its demand response program using the
approved method for valuing demand response under IPUC Order No. 35336 and approved by
the OPUC on February 8, 2022, in Docket No. ADV 1355. Using financial and alternate resource
cost assumptions from the 2021 Integrated Resource Plan, the defined cost-effective threshold
for operating Idaho Power’s three demand response programs for the maximum allowable
60 hours is $82.91 per kW under the current program parameters.
The A/C Cool Credit program was dispatched for 13 events (totaling 47 event hours)
and achieved a maximum demand reduction of 20.1 MW with a maximum potential capacity of
26.8 MW. The total expense for 2022 was $829,771 and would have remained the same if the
program had been fully used for 60 hours because there are no additional variable incentives
paid for events called beyond the three minimum required events. Using the total cost and the
maximum potential capacity results in a program cost of $30.99 per kW. This is less than the
threshold, and therefore, the program was cost-effective.
A complete description of the cost-effectiveness of Idaho Power’s demand response programs
is included in Supplement 1: Cost-Effectiveness.
Evaluations
In 2021, Idaho Power contracted a third party to conduct an impact evaluation of the A/C Cool
Credit Program. Following are the recommendations of the evaluations and Idaho Power’s
response to each.
Utilize a mixed model or regression model to estimate saving for the programs. Idaho Power has
adopted the mixed-model approach for calculating load reduction for the program.
Utilize proxy event days to estimate bias and error when determining which model to select for
estimating baseline usage. Idaho Power has adopted this approach for calculating load
reduction for the program.
The evaluators recommend calling DR events on days with the highest forecasted Cooling
Degree Days to maximize program demand reductions. Idaho Power has updated its program
curtailment calculator to incorporate forecasted hourly Cooling Degree Days. This calculator
provides system operators an estimate of the demand reduction that can be attained by calling
an A/C Cool Credit event that day. However, while potential curtailment is an important metric,
the decision to call an event is ultimately based on a wide variety of factors relating to
the overall electrical system needs, and not just for the goal of maximizing program
load reductions.
In 2022, Idaho Power performed an internal review to evaluate the demand reduction over the
course of the 13 event days. The demand reduction was calculated by comparing the actual
Residential Sector—A/C Cool Credit
Page 36 Demand-Side Management 2022 Annual Report
average load for participating customers on each of the 13 event days to a corresponding
baseline. The baseline is calculated using a mixed model approach, in which five possible
statistical baseline models are tested for each household and the best fit model is selected
based on performance across a set of proxy event days.
The fourth event on July 29 achieved the highest peak demand reduction of 1.05 kW per
participant for a total peak reduction of 20.1 MW with line losses.
For 2022, the maximum potential capacity of the program was calculated to be 26.8 MW.
This is based on 1.4 kW per participant which the company has achieved in the past with 65%
cycling on a very hot day.
The complete report on load reduction is available in Supplement 2: Evaluation.
2023 Plans
Idaho Power will continue to actively market the A/C Cool Credit program to solicit new
participants with a strong focus on recruiting customers that reside at a residence that
currently has a switch that was installed for a previous occupant.
The company will explore opportunities to expand the A/C Cool Credit program by evaluating
the potential for a Bring-Your-Own-Thermostat program option.

Residential Sector—Easy Savings: Low-Income Energy Efficiency Education
Demand-Side Management 2022 Annual Report Page 37
Easy Savings: Low-Income Energy Efficiency Education
2022 2021
Participation and Savings
Participants (coupons) 267 0
Energy Savings (kWh) 22,755 0
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $0 $0
Oregon Energy Efficiency Rider $0 $0
Idaho Power Funds $152,718 $145,827
Total Program Costs—All Sources $152,718 $145,827
Program Levelized Costs
Utility Levelized Cost ($/kWh) $1.448 n/a
Total Resource Levelized Cost ($/kWh) $1.448 n/a
Benefit/Cost Ratios
Utility Benefit/Cost Ratio n/a n/a
Total Resource Benefit/Cost Ratio n/a n/a

Description
As a result of IPUC Case No. IPC-E-08-10 and Order Nos. 30722 and 30754, Idaho Power
committed to fund energy efficiency education for low-income customers and provided
$125,000 to Community Action Partnership (CAP) agencies in its service area annually, on a
prorated basis. These orders specified that Idaho Power provide educational information to
Idaho customers who heat their homes with electricity.
From 2009 to 2017, using CAP agency personnel, the program distributed energy-saving kits
(ESK) and corresponding educational materials to participants in the Low-Income Home Energy
Assistance Program (LIHEAP) who heat their homes with electricity. In 2017, with input from a
planning committee consisting of representatives from the Community Action Partner
Association of Idaho (CAPAI), CAP agencies, the IPUC, and Idaho Power, this program
discontinued kit distribution and offered a pilot incentive: a coupon for a free electric HVAC
tune-up and one-on-one education with the goal of helping low-income customers learn ways
to reduce their energy costs and have a maintained HVAC system.
To provide services for the program, regional HVAC company owners sign contractor guidelines
and acknowledge the two-fold goal of the program—customer education and equipment
tune-up. During the customer visit, HVAC contractors perform the tune-up and teach residents
how to change furnace filters. They also explain how regular maintenance improves overall
performance and answer questions about the specific heating equipment and ways to save
Residential Sector—Easy Savings: Low-Income Energy Efficiency Education
Page 38 Demand-Side Management 2022 Annual Report
energy. The contractor leaves behind information for a customer satisfaction survey that can be
completed online or mailed to CAPAI. Respondents are entered into a drawing for a gift card
provided by CAPAI.
Program Activities
The planning committee and contractors met virtually throughout 2021 to plan 2022 program
updates. The group agreed to the following improvements that were implemented in 2022:
• Eligibility was expanded beyond only LIHEAP recipients to include all income-qualified
Idaho Power customers with electric heat regardless of whether they had received
LIHEAP assistance.
• In addition to providing HVAC system tune-ups and educating customers on their
systems, HVAC contractors provided new energy saving items during their visits. By year
end, the program accomplished the following:
• Provided either a box of disposable furnace filters or individual washable furnace
filters to 247 customers after showing them how to change or wash the filters and
explaining the importance of clean furnace filters to HVAC operation
• Installed 147 dusk-to-dawn LED bulbs in porch light fixtures
• Wrapped pipes of 56 water heaters
• Left 150 packages of dryer balls
• Unwrapped and tested 175 air fryers with customer’s commitment to use them at
least twice per week in place of their ovens
• Unwrapped and tested 41 counter-top microwaves with customers while including
explanations of energy savings potential
Idaho Power sent coupons specific to each regional CAP agency for the 2022 program at the
end of 2021. The company also sent helpful energy efficiency education materials for regional
HVAC contractors to share with customers. A total of 267 coupons were redeemed by the end
of the 2022 program year.
Marketing Activities
Prior to 2022, Idaho Power sent a direct-mail postcard (Figure 8) to Idaho residential customers
who previously received energy assistance to encourage them to take advantage of the
program in 2022. Additionally, Facebook posts about the program were used during summer
2022 to promote coupon redemption.
The Easy Savings program is included under Savings for Your Home on the Idaho Power website
in the Income-Qualified Customers section.
Residential Sector—Easy Savings: Low-Income Energy Efficiency Education
Demand-Side Management 2022 Annual Report Page 39

Figure 8. Direct-mail postcard to Idaho residential customers for Easy Savings
Cost-Effectiveness
Because the Easy Savings program is primarily an educational and marketing program,
the company does not apply traditional cost-effectiveness tests to it.
For the HVAC tune up coupons redeemed in 2022, the program claimed approximately 61 kWh.
For the pipes wrapped, the program claimed approximately 75 kWh. The savings are a weighted
average of single family, multifamily, and manufactured home types from the 2022 energy
efficiency potential study. The savings are weighted using the 2022 housing types from both the
WAQC and Weatherization Solutions for Eligible Customers programs. The RTF provides
deemed savings for direct-install LED lightbulbs. For the 800-lumen dusk-to-dawn exterior
lights, the program claimed approximately 15 kWh.
2023 Plans
Each agency’s portion of the annual $125,000 payment will be made available in early 2023,
once committee meetings have been completed and contractor guidelines are signed.
Agencies will begin 2023 with their portion of this payment added to any unspent portion of
the previous year’s payments. One agency overspent their portion of the annual Easy Savings
funding in 2022. They plan to use 2023 Idaho Power funding to pay contractors for work done
in 2022 for the program. This agency also received funding transferred from another CAP
agency’s unused portion of their Easy Savings allotment for 2022.
Participating contractors will continue to discuss the importance of HVAC maintenance and
incorporate education about saving energy with coupon recipients. They will answer questions
about other ways to save energy in their homes.
Residential Sector—Educational Distributions
Page 40 Demand-Side Management 2022 Annual Report
Educational Distributions
2022 2021
Participation and Savings
Participants (kits/giveaways) 49,136 47,027
Energy Savings (kWh) 3,741,954 2,930,280
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $1,061,898 $433,963
Oregon Energy Efficiency Rider $24,866 $15,826
Idaho Power Funds $49 $0
Total Program Costs—All Sources $1,086,813 $449,790
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.037 $0.019
Total Resource Levelized Cost ($/kWh) $0.037 $0.019
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 1.31 2.39
Total Resource Benefit/Cost Ratio 1.62 3.10

Description
Designated as a specific program in 2015, the Educational Distributions effort is administered
through the REEEI and seeks to use low- and no-cost channels to deliver energy efficiency items
with energy savings directly to customers. The goal for these distributions is to drive behavioral
change and create awareness of, and demand for, energy efficiency programs in Idaho Power’s
service area.
Idaho Power selects items for distribution if the initial analysis indicates the measure is either
currently cost-effective or expected to be cost-effective. Typically, selected items have
additional benefits beyond traditional energy savings, such as educating customers about
energy efficiency, expediting the opportunity for customers to experience newer technology,
or allowing Idaho Power to gather data or validate potential energy savings resulting from
behavior change.
Idaho Power recognizes the need to educate and guide customers to promote behavioral
change and awareness and will plan program activities accordingly. Items may be distributed
at events and presentations, through direct-mail, or during home visits conducted by
energy advisors.
Nightlights as Giveaways
Nightlights are a popular giveaway item with Idaho Power customers and provide another
opportunity to share information about energy efficient LED technology and safe,
Residential Sector—Educational Distributions
Demand-Side Management 2022 Annual Report Page 41
energy-efficient ways to provide nighttime lighting. Energy advisors are encouraged to use
nightlights as a bridge to these discussions.
Student Energy Efficiency Kit Program
The SEEK program provides fourth- to sixth-grade students in schools in Idaho Power’s service
area with quality, age-appropriate instruction regarding the wise use of electricity. Each child
who participates receives an energy efficiency kit. The products in the kit are selected
specifically to encourage energy savings at home and engage families in activities that support
and reinforce the concepts taught at school.
Once a class enrolls in the program, teachers receive curriculum and supporting materials.
Students receive classroom study materials, a workbook, and a take-home kit containing
the following:
• Three LED lightbulbs
• A high-efficiency showerhead
• An LED nightlight
• A furnace filter alarm
• A digital thermometer for measuring water and refrigerator/freezer temperatures
• A water flow-rate test bag
• A shower timer
• Sticker and magnet pack (containing reminders about energy efficiency)

Figure 9. Student Energy Efficiency Kit
Residential Sector—Educational Distributions
Page 42 Demand-Side Management 2022 Annual Report
At the end of the program, students and teachers return feedback to Idaho Power’s vendor
indicating how the program was received and which measures were installed. The vendor uses
this feedback to provide a comprehensive program summary report showing program results
and savings.
Unlike most residential programs offered by Idaho Power, SEEK results are reported on a
school-year basis, not by calendar year.
Welcome Kits
Idaho Power uses a vendor to mail Welcome Kits to brand new customers between 35 and
45 days after electric service begins at their residence. Each kit contains four LED lightbulbs,
two nightlights, a greeting card, and a small flipbook containing energy-saving tips and
information about Idaho Power’s energy efficiency programs. The kits are intended to
encourage first-time customers to adopt energy-efficient behaviors early in their new homes.

Figure 10. Welcome Kit
Program Activities
Nightlights as Giveaways
Idaho Power continued to distribute LED nightlights to engage customers in discussions around
energy-efficient behavior changes and home upgrades.
In-person events rebounded slowly but steadily throughout the year, affording Idaho Power
staff and energy advisors the opportunity to distribute 5,920 nightlights along with an
educational message. Nightlights were distributed to business and community leaders at civic
Residential Sector—Educational Distributions
Demand-Side Management 2022 Annual Report Page 43
events, aging customers at senior centers, secondary students at career fairs and during
presentations, as well as many other groups at presentations and events throughout
Idaho Power’s service area.

Figure 11. Nightlights as giveaways
Student Energy Efficiency Kit Program
During the 2021–2022 school year, the vendor was responsible for SEEK recruiting activities.
Idaho Power EOEAs continued to promote the program during their school visits and
interactions with fourth- to sixth-grade teachers. The new curriculum, focusing on digital
engagement, was well received and SEEK enrollments were strong. The vendor delivered a
record 12,595 kits to 338 classrooms in 174 schools within Idaho Power’s service area.
This resulted in 2,349 MWh of savings.
Welcome Kits
Idaho Power continued to contract with a third-party vendor to distribute energy efficiency
kits to the company’s first-time customers. In 2022, after collaboration with EEAG, the kit
contents were adjusted to improve cost-effectiveness. Rather than two 800-lumen lightbulbs,
Residential Sector—Educational Distributions
Page 44 Demand-Side Management 2022 Annual Report
two 1,600-lumen LED lightbulbs and one nightlight, each recipient received four 1,100-lumen
lightbulbs and two nightlights.
The company sent nearly 31,000 Welcome Kits to customers in 2022—down slightly from the
quantity delivered in the previous two years. Idaho Power continues to receive positive
customer feedback indicating these kits are well-received.
Marketing Activities
Nightlights as Giveaways
Nightlights are not marketed as a separate measure, but energy advisors used them to facilitate
energy efficiency conversations during customer visits. Nightlights have also become an
outstanding way to engage customers at events and presentations as energy advisors report
they are a sought-after item.
Student Energy Efficiency Kit Program
During the 2021–2022 school year, the vendor staff handled most of the marketing and
recruitment of teachers via email and phone calls to the eligible schools. Idaho Power EOEAs
continued to promote the program through the Community Education Guide and in
conversations with teachers throughout the year.
Welcome Kits
The Welcome Kits are not requested by customers; therefore, they are not marketed. Instead,
each week Idaho Power sends a list of new customers to the vendor to fulfill the order. The kits
are, however, used to cross-market other programs through the inclusion of a small flipbook
containing energy-saving tips and information about Idaho Power’s energy efficiency programs.
Cost-Effectiveness
In situations where Idaho Power managed energy efficiency education and distribution through
existing channels, the cost-effectiveness calculations were based on the actual cost of the
items. If outside vendors were used to assist with distribution, the cost-effectiveness
calculations include all vendor-related charges.
The UCT and TRC for the program are 1.31 and 1.62 respectively.
Nightlights as Giveaways
Idaho Power used the third-party evaluator’s calculated savings of 12 kWh per nightlight as
explained in the Welcome Kit cost-effectiveness section.
Student Energy Efficiency Kit Program
The cost-effectiveness analysis for the SEEK offering was based on the savings reported by the
kit provider during the 2021–2022 school year. The kit provider calculated the annual savings
based on information collected from the participants’ home surveys and the installation rate of
the kit items. Questions on the survey included the number of individuals in each home,
Residential Sector—Educational Distributions
Demand-Side Management 2022 Annual Report Page 45
water heater fuel type, flow rate of old showerheads, and the wattage of any replaced
lightbulbs. The response rate for the survey was approximately 63%. The survey gathers
information on the efficiency level of the existing measure within the home and which measure
was installed. The energy savings will vary for each household based on the measures offered
within the kit, the number of items installed, and the existing measure that was replaced.
Based on the feedback received from the 2021–2022 school year, the savings for each kit was
approximately 187 kWh annually per household on average, and the program saved
2,349,312 kWh annually. A copy of the report is included in Supplement 2: Evaluation.
Welcome Kits
For the four 1100-lumen LED lightbulbs included in the kit, Idaho Power used the RTF’s
giveaway deemed savings value of 4.79 kWh per lightbulb. For the nightlight, Idaho Power used
the third-party evaluator’s calculated savings of 12 kWh per nightlight, which was identified
using survey data as part of a 2020 evaluation. The annual savings for each kit is 43.16 kWh.
With the implementation of Energy Independence and Security Act of 2007 (EISA) after June 30,
2023, Idaho Power will no longer claim savings for the screw-in LEDS.
In 2022, the Welcome Kits were not fully cost-effective due to additional erosion of lighting
savings. After consulting the EEAG in 2021, the decision was made to keep this educational
program, but to only include the cost-effective portion associated with those energy savings in
the Educational Distribution program; the remainder of the kit costs are included in the REEEI
budget (see Other Programs and Activities section).
2023 Plans
Nightlights as Giveaways
Nightlights will continue to be the primary opportunity to garner savings in conjunction with
educational discussions and customer conversations. Field staff will look for opportunities to
discuss enhancements in LED technology (dusk-to-dawn sensors, etc.) and savings, encourage
in-home adoption of LED lighting, and promote the use of LED nightlights as an energy efficient,
safe nighttime lighting option.
Student Energy Efficiency Kit Program
Idaho Power will continue to offer the SEEK program. The company will work with the vendor
to implement process and curriculum enhancements based on suggestions received from
teachers, students, and parents.
The company will continue to leverage the positive relationships Idaho Power’s EOEAs have
within the schools to maintain program participation levels.
Welcome Kits
Idaho Power will continue to offer Welcome Kits to first-time customers. For the first half of
2023, the kit configuration will continue to take advantage of the RTF savings associated with
Residential Sector—Educational Distributions
Page 46 Demand-Side Management 2022 Annual Report
1,100-lumen lightbulbs. On June 30, in conjunction with the elimination of lighting savings due
to EISA standards, the kit will be reconfigured—rather than four 1,100-lumen lightbulbs, each
kit will contain two 800-lumen lightbulbs. The Welcome Kits will cross-promote other energy
efficiency programs and educate and encourage new customers to adopt energy-efficient
behaviors upon moving into their new homes. The Educational Distributions program will
continue to count the savings and pay for the cost-effective energy-saving portion of each kit,
while the remaining costs associated with the kits will be included in Idaho Power’s REEEI
efforts.
Other Educational Distributions
Idaho Power will continue to look for opportunities to engage customers with new technologies
that stress the importance of energy-efficient behaviors at home. Idaho Power will continue
with its efforts to identify a marketplace platform that will engage and educate customers while
promoting efficient technologies that may not fold neatly into other program offerings.

Residential Sector—Energy Efficient Lighting
Demand-Side Management 2022 Annual Report Page 47
Energy Efficient Lighting
2022 2021*
Participation and Savings
Participants (lightbulbs) 370,739 0
Energy Savings (kWh) 1,728,352 0
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $505,430 $41,438
Oregon Energy Efficiency Rider $29,475 $2,194
Idaho Power Funds $76 0
Total Program Costs—All Sources $534,982 $43,631
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.030 n/a
Total Resource Levelized Cost ($/kWh) $0.040 n/a
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 1.68 n/a
Total Resource Benefit/Cost Ratio 1.52 n/a
* Expenses incurred in 2021 in preparation for the relaunch of the program in 2022.
Description
The Energy Efficient Lighting program follows a markdown model that provides incentives
directly to manufacturers or retailers, with discounted prices passed on to the customer at the
point of purchase. The benefits of this model are low administration costs, better availability of
products to the customer, and the ability to provide an incentive for specific products.
The program goal is to help Idaho Power’s residential customers afford more efficient
lighting technology.
ENERGY STAR® lightbulbs are a more efficient alternative to standard incandescent and halogen
incandescent lightbulbs. Lightbulbs come in a variety of wattages, colors, and styles,
including lightbulbs for three-way lights and dimmable fixtures. ENERGY STAR lightbulbs use
70 to 90% less energy and last 10 to 25 times longer than traditional incandescent lightbulbs.
Idaho Power pays the program contractor a fixed amount for each kWh of energy savings
achieved. A portion of the funding Idaho Power provides is used to buy down the price of the
product, and a portion is applied to program administration, marketing, and retailer
promotions. Promotions include special product placement, additional discounts, and other
retail merchandising tactics designed to increase sales.
In addition to managing the program’s promotions, the program contractor is responsible for
contracting with retailers and manufacturers, providing marketing materials at the point of
purchase, and supporting and training retailers.
Residential Sector—Energy Efficient Lighting
Page 48 Demand-Side Management 2022 Annual Report
Program Activities
After the BPA-sponsored Simple Steps program ended in September 2020, Idaho Power
pursued the start of its own lighting buydown program. Shelf studies showed that specific retail
channels in the region were still selling inefficient lighting products. The new lighting buydown
program, launched in late December 2021, provides ENERGY STAR LED lightbulb and light
fixture incentives at grocery, dollar, mass merchandise, and small hardware stores, and
provides ENERGY STAR LED light fixture incentives at membership club and do-it-yourself
hardware stores. By following this model, Idaho Power was able to achieve higher savings by
focusing on sales at retailers that traditionally offered more inefficient lighting products,
helping to ensure the program remained cost-effective.
In 2022, LED lightbulbs comprised 74% of the program’s sales for the year, a significant
decrease from the 93% of lightbulb sales in 2020. LED fixtures comprised approximately 26% of
overall program sales.
In 2022, Idaho Power worked with 11 participating retailers, representing 100 individual store
locations in its service area. Of those participating retailers, 66% of sales were from grocery,
dollar, and mass-merchandise stores, 23% from do-it-yourself hardware stores, 9% from small
hardware stores, and 2% from membership clubs. Many rural sales came from these smaller
retailers that serve hard-to-reach customers. It was important to include several store types
across Idaho Power’s service area to ensure all customers have access to efficient
lighting options.

Figure 12. Lighting shelf store display
Residential Sector—Energy Efficient Lighting
Demand-Side Management 2022 Annual Report Page 49
Marketing Activities
In 2022, the program contractor promoted discounts with special product placement and signs.
Monthly visits to check stock and ensure point-of-purchase signs were placed on qualifying
products were conducted. In addition, a Facebook and Twitter post went out in March using
updated graphics. A lighting tip was also included in the August Home Energy Report.

Figure 13. Home Energy Report tip

Figure 14. Lighting post
The company continued to host an Energy Efficient Lighting program website and made
available a Change a Light program brochure. The brochure is distributed at community events
to help discuss energy-efficient lighting with customers and to help them select the right
lightbulb for their needs.
Residential Sector—Energy Efficient Lighting
Page 50 Demand-Side Management 2022 Annual Report
Cost-Effectiveness
The UCT and TRC ratios for the program are 1.68 and 1.52, respectively. In September 2020,
the RTF updated the savings assumptions for residential lighting. At the time of the update,
the US Department of Energy (DOE) had issued a Final Rule that essentially circumvented the
previous 45 lumen-per-watt backstop for general service incandescent lamps. As a result,
the RTF workbook version 9.0 (and subsequent updates) assumed no federal standards were in
place and the analysis was based on the NEEA’s 2019 lighting market shelf study. Due to the
lower savings in the workbook, the BPA decided not to resume the Simple Steps program.
As described at the November 2020 EEAG meeting, Idaho Power reached out to the Energy
Trust of Oregon (ETO) to learn more about the retail lighting program the organization was
planning to launch to replace the Simple Steps program. Based on its 2019 lighting market shelf
study, NEEA found that 100% of lightbulbs sold in membership clubs were LEDs while only 46%
of the lightbulbs sold in grocery, dollar, and mass-merchandise stores were LED. RTF blended
this information to determine the current market baseline for the region. ETO decided to focus
their new retail lighting program on the grocery, dollar, mass-merchandise stores retail channel
because of the higher probability of selling inefficient lightbulbs and the potential to move the
market further.
Idaho Power received ETO’s modified RTF lighting workbook version 9.3 in 2021. By updating
the market baseline, the annual savings for general purpose lightbulbs in the 250–1,049 lumen
range increased from 0.91 kwh to 4.50 kWh. The annual savings for reflector lightbulbs in the
250–1,049 lumen range increased from 1.15 kWh to 4.65 kWh. Idaho Power worked with the
third-party implementer to design a retail lighting program targeted to grocery, dollar,
mass-merchandise, and small hardware stores. Additionally, LED fixtures were included in the
program and offered across all retail channels.
In January 2021, Executive Order 13990 instructed all agencies to review existing regulations
issued or adopted between January 2017 and January 2021. The DOE re-evaluated its
prior determination and proposed codifying the 45 lumen-per-watt backstop requirement.
In April 2022, the DOE issued a Final Rule that reinstituted EISA and the expanded general
service lamp definition and the 45 lumen-per-watt backstop effective July 2022. The DOE
enacted a progressive enforcement policy with different ramp up times for both
manufacturers/importers and retailers/distributors. For the distribution and sale of
non-compliant lightbulbs, warnings would be issued from January 1 to February 28, 2023.
Reduced penalties would be issued between March 1 to June 30, 2023, with full enforcement
and penalties issued as of July 1, 2023.
The RTF reviewed and updated the savings assumptions for residential lighting in
September 2022. Per the Northwest Power and Conservation Council (NWPCC) policy, the RTF
Residential Sector—Energy Efficient Lighting
Demand-Side Management 2022 Annual Report Page 51
modeled savings based on the current effective standards. With the exception of some compact
fluorescent lightbulbs, there are not many “minimally compliant” options available. Based on
the market data, it was determined the baseline would be comprised almost entirely of LEDs.
As a result, the RTF removed the retail and by-request delivery channels. Idaho Power will begin
using the newest RTF workbook version 11.0 after June 30, 2023.
For detailed cost-effectiveness assumptions, metrics, and sources, see Supplement 1:
Cost-Effectiveness.
2023 Plans
Idaho Power, with input and support from EEAG, decided to continue offering the lighting
buydown program through June 30, 2023. After that date, the DOE will begin enforcing federal
EISA lighting standards with financial penalties to those retailers that continue to sell inefficient
lightbulbs that do not meet the new 45 lumen-per-watt requirement. It is assumed that after
that date, most retailers will no longer sell inefficient lightbulbs, negating the need for a
program to influence lighting purchasing decisions. Before the July 1 enforcement date, it is
assumed that many retailers will have inefficient inventory to offload, thus making an incentive
to purchase efficient lightbulbs more valuable. Idaho Power will perform periodic reviews of
participating retailers across its service area to validate if inefficient lightbulbs are still sold. If it
is determined that a retailer is no longer offering inefficient lightbulbs, the retailer will be
removed from the program.

Residential Sector—Energy House Calls
Page 52 Demand-Side Management 2022 Annual Report
Energy House Calls
2022 2021
Participation and Savings
Participants (homes) 52 11
Energy Savings (kWh) 54,516 14,985
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $36,734 $17,375
Oregon Energy Efficiency Rider $1,378 $882
Idaho Power Funds $51 $0
Total Program Costs—All Sources $38,163 $18,257
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.062 $0.105
Total Resource Levelized Cost ($/kWh) $0.062 $0.105
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 0.70 0.43
Total Resource Benefit/Cost Ratio 0.77 0.50

Description
Initiated in 2002, the Energy House Calls program gives homeowners of electrically heated
manufactured homes an opportunity to reduce electricity use by improving the home’s
efficiency. Specifically, this program provides free duct-sealing and additional efficiency
measures to Idaho Power customers living in Idaho or Oregon who use an electric furnace or
heat pump. Participation is limited to one service call per residence for the lifetime of
the program.
Services and products offered through the Energy House Calls program include duct testing and
sealing according to Performance Tested Comfort System (PTCS), standards set and maintained
by BPA; installing LED lightbulbs; testing the temperature set on the water heater; installing
water heater pipe covers when applicable; installing one bathroom faucet aerator, one kitchen
faucet aerator; and leaving two replacement furnace filters with installation instructions,
as well as energy efficiency educational materials appropriate for manufactured
home occupants.
Idaho Power provides contractor contact information on its website and marketing materials.
The customer schedules an appointment directly with one of the certified contractors in their
region. The contractor verifies the customer’s initial eligibility by testing the home to determine
if it qualifies for duct-sealing. Additionally, contractors have been instructed to install LED
lightbulbs only in exterior, moderate- and high-use areas of the home; to replace only
Residential Sector—Energy House Calls
Demand-Side Management 2022 Annual Report Page 53
incandescent and halogen lightbulbs; and to install bathroom aerators and showerheads only if
the upgrade can be performed without damaging a customer’s existing fixtures.
The actual energy savings and benefits realized by each customer depend on the measures
installed and the repairs and/or adjustments made. Although participation in the program is
free, a typical cost for a similar service call would be $400 to $600, depending on the
complexity of the repair and the specific measures installed.
Program Activities
Energy House Calls is one of Idaho Power’s longest-running energy efficiency programs,
available to electrically heated manufactured homes only and limited to one visit per home for
the life of the program. With a limited number of available homes that meet the eligibility
criteria, the program has experienced a steady and sustained decline in participation indicating
market saturation. Due to the program becoming non-cost-effective, with the support of EEAG,
the program was closed to new participants as of June 30, 2022.
Contractors were given until December 31, 2022, to service all customers that enrolled prior to
the June 30 closing, including any remaining from the backlog of projects that had accumulated
while the program in-home work was temporarily suspended due to COVID-19 in 2020 and
2021. While not everyone from the backlog of customers decided to move forward with their
participation in the program, contractors contacted every customer to ensure they were
informed about the program closing and had ample opportunity to have work done before the
December 31 deadline.
In 2022, 52 homes received products and/or services through the program, resulting in
54,516 kWh savings. Of the participating homes, 43% were in Idaho Power’s South–East Region,
19% were in the Capital Region, and 38% were in the Canyon–West Region.

Figure 15. Participation in the Energy House Calls program, 2012–2022
Residential Sector—Energy House Calls
Page 54 Demand-Side Management 2022 Annual Report

Figure 16. Participation in the Energy House Calls program, by region
Duct-Sealing
Some customers who applied for the Energy House Calls program could not be served because
their ducts did not require duct-sealing or could not be sealed for various reasons. These jobs
were billed as a test-only job. On some homes, it was either too difficult to seal the ducts,
or the initial duct blaster test identified the depressurization to be less than 150 cubic feet per
minute (cfm) making duct-sealing unnecessary. Additionally, if after sealing the duct work the
contractor was unable to reduce leakage by 50%, the contractor would bill the job as a test-only
job. Prior to 2015, these test-only jobs were not reported in the overall number of jobs
completed for that year because they included no kWh savings. In 2022, because Idaho Power
offered direct-install measures in addition to the duct-sealing component, all homes were
reported. While some homes were not duct-sealed, all would have had some of the
direct-install measures included, which would allow Idaho Power to report kWh savings for
those homes. Of the 52 homes that participated in 2022, six were serviced as test-only.
If a home had a blower door and duct blaster test completed, and the contractor determined
that only duct-sealing was necessary, it was billed as a test and seal. For a multi-section home
with an x-over duct system (one that transfers heated or cooled air from one side to the other)
that needed replacing in addition to the duct-sealing, it was charged as an x-over. When a
home required that the existing belly-return system be decommissioned and a new return
installed along with the duct-sealing, it was billed as a complex system. A complex system that
also requires the installation of a new x-over as well as duct-sealing is billed as a complex
system and x-over job. Figure 17 shows the job type totals (test and seal versus x-over) for the
2022 Energy House Calls program.
38%
19%
43%
Canyon-West Capital South-East
Residential Sector—Energy House Calls
Demand-Side Management 2022 Annual Report Page 55

Figure 17. Energy House Calls participation by job type
Direct-Install Measures
In 2022, contractors installed 265 LED lightbulbs, no showerheads, one bathroom aerator,
three kitchen aerators, and pipe wrap on 21 water heater pipes.
Marketing Activities
Because the program became non-cost-effective and was ending on June 30, 2022,
all marketing efforts were suspended for 2022. Idaho Power added a disclaimer on the Energy
House Calls program website once the program ended advising that the program had ended
but that there were other assistance programs available for duct-sealing through the WAQC or
Weatherization Solutions for Eligible Customers programs, or duct-sealing measures included in
the Heating & Cooling Efficiency Program (H&CE Program).
Cost-Effectiveness
The UCT and TRC ratios for the program are 0.70 and 0.77, respectively.
The RTF is the source of all savings assumptions for the program. Savings for the LED lightbulbs
increased from 5.65 kWh to 12.12 kWh based on updated lighting assumptions. In 2021,
the RTF reviewed aerator savings. Because of the uncertainty around the relationship between
hot water savings and the savings associated with aerators, the RTF deactivated the measure.
Therefore, there are no savings associated with the aerators in 2022.
In 2022, Idaho Power used the same RTF savings for duct-sealing in manufactured homes as
were used in 2021. The savings were approximately 1,081 kWh per home. In December 2021,
the RTF reviewed and updated the savings associated with manufactured home duct-sealing
based on program evaluations around the region. The updated manufactured duct-sealing
savings is approximately 888 kWh per home. Due to the timing of the adoption of the new
workbook, Idaho Power did not use the updated workbook to calculate savings for the program
in 2022. However, the new workbook was used to analyze the future cost-effectiveness for the
program. Due to the declining savings of both the duct-sealing and direct-install items as well as
0
5
10
15
20
25
30
35
40
Complex System Test and Seal Test Only (Leaky, Hard to
Seal, Out of Scope)
Test Only (Not Leaky)X-over
Residential Sector—Energy House Calls
Page 56 Demand-Side Management 2022 Annual Report
the increasing costs associated with offering a free service for program participants, it was
determined the program would continue to be non-cost-effective in its current format.
With the support of EEAG, the program was closed to new participants as of June 30, 2022.
The updated manufactured home duct-sealing savings of 888 kWh per home will be used for
future participants of the Heating & Cooling Efficiency Program (H&CE Program).
For more detailed information about the cost-effectiveness savings and assumptions,
see Supplement 1: Cost-Effectiveness.
2023 Plans
With the Energy House Calls program ending, eligibility for the duct-sealing measure incentive
within the H&CE Program has expanded to include customers that reside in an all-electric
manufactured home. Additionally, both the WAQC and Weatherization Solutions for Eligible
Customers programs include duct-sealing as approved measures when needed.

Residential Sector—Heating & Cooling Efficiency Program
Demand-Side Management 2022 Annual Report Page 57
Heating & Cooling Efficiency Program
2022 2021
Participation and Savings
Participants (projects) 1,080 1,048
Energy Savings (kWh) 1,310,260 1,365,825
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $636,597 $600,636
Oregon Energy Efficiency Rider $28,960 $34,522
Idaho Power Funds $459 $25
Total Program Costs—All Sources $666,016 $635,182
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.050 $0.044
Total Resource Levelized Cost ($/kWh) $0.180 $0.155
Benefit/Cost Ratios*
Utility Benefit/Cost Ratio 0.98 1.14
Total Resource Benefit/Cost Ratio 0.30 0.36
*2021 and 2022 cost-effectiveness ratios include evaluation. If evaluation expenses were removed from the program’s cost-effectiveness,
the 2021 UCT and TRC would be 1.19 and 0.36, respectively, and the 2022 UCT and TRC would be 1.00 and 0.30, respectively.
Description
Initiated in 2007, the objective of the H&CE Program is to provide customers with
energy-efficient options for space heating and cooling and water heating. The program
provides incentives to residential customers, builders, landlords, and installation contractors in
Idaho Power’s service area for the purchase and proper installation of qualified heating and
cooling equipment and services. Measures, conditions, and incentives/stipends for existing
homes and for new homes are summarized in tables 9 and 10, respectively.
See idahopower.com/heatingcooling for a complete description of the program.
Residential Sector—Heating & Cooling Efficiency Program
Page 58 Demand-Side Management 2022 Annual Report
Table 9. Measures, conditions, and incentives—existing homes
Existing Equipment Requirement New Equipment or Services Customer Incentive Contractor Stipend
New Equipment or Services
Requirements1
Ducted air-source heat pump Ducted air-source heat pump $ 250 $ 50 Minimum efficiency 8.5 HSPF
Oil or propane heating system Ducted air-source heat pump 400 50 Minimum efficiency 8.5 HSPF
Natural gas not available
Electric (forced-air or zonal) heating system) Ducted air-source heat pump 800 50 Minimum efficiency 8.5 HSPF
Ducted air-source heat pump Ducted open-loop water-source
heat pump
500 50 Minimum efficiency 3.5 COP
Electric (forced-air or zonal), oil, or propane
heating system
Ducted open-loop water-source
heat pump
1,000 50 Minimum efficiency 3.5 COP
Natural gas not available when existing
equipment is oil or propane heating system
Air-source heat pump Ducted ground-source heat pump2 1,000 Minimum efficiency 3.5 COP
Electric zonal system, electric furnace, or an
oil or propane furnace
Ducted ground-source heat pump2 3,000 Natural gas not available when existing
equipment is oil or propane heating system
Minimum efficiency 3.5 COP
n/a Central A/C2 50 Minimum 15 SEER but <17; minimum 12 EER
n/a Central A/C2 150 Minimum 17 SEER; minimum 13 EER
Zonal electric heating system Ductless air-source heat pump 750 Minimum one indoor unit in main living area
Zonal electric heating system Ductless air-source heat pump 750 Minimum one indoor unit in main living area
Electric forced-air heating system or heat
pump
Duct-sealing services (single family
or manufactured home2)
350
Permanent split capacitor air handler motor Electronically commutated motor 50 1503 Oil, propane or natural gas forced-air heat,
electric forced-air heat, or heat pump
n/a Evaporative cooler 150 2,500 CFM minimum airflow
Electric storage water heater Heat pump water heater 300 Tank size less than or equal to 55 gallons
Electric heating system Smart thermostat 75 Internet connected
Zonal or central A/C or heat pump Whole-house fan 200 2,000 CFM minimum airflow
1See idahopower.com/heatingcooling for full requirements
2Idaho customers only
3Contractor incentive
HSPF = Heating Seasonal Performance Factor
COP = Coefficient of Performance
SEER = Seasonal Energy Efficiency Ratio

Residential Sector—Heating & Cooling Efficiency Program
Demand-Side Management 2022 Annual Report Page 59
Table 10. Measures, conditions, and incentives—new homes
New Equipment Customer Incentive Contractor Stipend Requirements
Ducted air-source heat pump $ 400 $ 50 Minimum efficiency 8.5 HSPF;
natural gas not available
Ducted open-loop water-source heat pump 1,000 50 Minimum efficiency 3.5 COP;
natural gas not available
Ducted ground-source heat pump1 3,000 Minimum efficiency 3.5 COP;
natural gas not available
Central A/C1 50 Minimum 15 SEER but <17;
minimum 12 EER
Central A/C1 150 Minimum 17 SEER; minimum 13 EER
1Idaho customers only
Idaho Power requires licensed contractors to perform the installation services related to these
measures, except evaporative coolers, heat pump water heaters, and smart thermostats.
To qualify for the ducted air-source heat pump (ASHP), ducted open-loop water source heat
pump, ductless ASHP, and duct-sealing incentives, an authorized participating contractor must
perform the work. To be considered a participating contracting company, an employee from
the contracting company must first complete Idaho Power’s required training regarding
program guidelines and technical information on HVAC equipment.
A third-party contractor reviews and submits incentive applications for payment using a
program database portal developed by Idaho Power. The third-party contractor also provides
technical and program support to customers and their contractors and performs on-site and
off-site verifications.
Program Activities
Program performance is substantially dependent on the contractors’ abilities to promote and
leverage the heat pump measures offered. Idaho Power developed participating contractors
currently in the program while adding three new contractors in 2022. The program specialist
frequently engaged with contractors to discuss the program and provided six on-site training
sessions with technical and market information.
In 2020, Idaho Power conducted an exercise described as journey mapping: a team of
employees met periodically for three months to develop improvements to the program that
would improve the customer experience when participating in the program. Recommendations
included creating new layouts for the program’s 10 online PDF application forms. Idaho Power
updated one of the 10 forms in 2021 and completed updates to the remaining nine forms
in 2022.
Idaho Power began offering two new measures through the program on July 1, 2022.
The measures provided a cash incentive to Idaho customers who installed a central A/C or a
ground-source heat pump. The incentives apply to both existing homes and new construction.
Residential Sector—Heating & Cooling Efficiency Program
Page 60 Demand-Side Management 2022 Annual Report
During the development stage of these measures, the company provided updates and
requested input from EEAG at quarterly meetings. EEAG’s feedback regarding these measures
was positive.
The number of H&CE Program incentives paid in 2022 are listed in Table 11.
Table 11. Quantity of H&CE Program incentives in 2022
Incentive Measure Project Quantity
Ducted Air-Source Heat Pump ......................................................... 181
Open Loop Water-Source Heat Pump ............................................. 3
Ductless Heat Pump ........................................................................ 243
Evaporative Cooler .......................................................................... 14
Whole-House Fan ............................................................................ 113
Electronically Commutated Motor .................................................. 28
Duct-Sealing .................................................................................... 2
Smart Thermostat ........................................................................... 449
Heat Pump Water Heater ................................................................ 26
Central A/C ...................................................................................... 19
Ground-Source Heat Pump ............................................................. 2

Marketing Activities
Idaho Power used multiple marketing tactics for its H&CE Program promotion in 2022.
Idaho Power sent two program-related postcards to a targeted customer group determined
to use electric heat: 8,088 customers received postcards in February and September.
The company mailed a bill insert to 306,888 residential customers in April and
298,861 residential customers in October.
In February, the company emailed information about the H&CE Program to approximately
180,938 residential customers. The promotion was opened by over 89,318 customers and
received approximately 2,039 clicks to the H&CE Program website. Idaho Power also sent an
email promotion in August to 209,830 residential customers; the email was opened by
107,549 customers and received 4,987 clicks to the web page.
In February and September, Idaho Power used an ad agency to send digital display ads to
customers based on their internet browsing preferences. Using Google Analytics, the ad agency
determined the ads resulted in 1,539,162 impressions and 17,535 clicks to the H&CE Program
web page in February and 3,046,748 impressions and 2,319 clicks in September. (An impression
is a count of every time the ad is seen; a single person who sees the ad 10 times counts as
10 impressions.)
Residential Sector—Heating & Cooling Efficiency Program
Demand-Side Management 2022 Annual Report Page 61
A pop-up ad in the company’s My Account platform—a portal where customers login to see
their energy usage and bill information—was also used in February. Customers who logged into
My Account saw a promotion for the H&CE Program pop up on their screens. A total of
77,646 customers were shown the pop-up and 2,052 clicked through to learn more.
Program information was also included in energy efficiency collateral mailed in the new
customer Welcome Kits. The program was also featured on Idaho Power’s website homepage
in February.
The spring/summer edition of the 2022 Energy Efficiency Guide distributed through local
newspapers featured an article on whole house fans. The Home Energy Report listed heating
and cooling tips on the back page throughout the year (see the HER Program section). The two
new measures listed above, central A/C and ducted ground-source heat pump, were also added
to the suite of program collateral.
Additionally, the program specialist continued to distribute flyers, called tech sheets,
to interested customers and contractors. The eight different flyers are especially beneficial as
sales tools for contractors, for use at trade shows, and as mailers to customers without internet
access who seek program and individual cash incentive information.
Cost-Effectiveness
In 2022, the H&CE Program had a UCT of 0.98 and TRC of 0.30. In 2022, the program incurred
evaluation expenses related to the impact and process evaluation that occurred in late 2021.
If the amount incurred for the evaluation was removed from the program’s cost-effectiveness,
the UCT would be 1.00, while the TRC would be 0.30.
Overall, while participation increased slightly from 1,048 participants in 2021 to
1,080 participants in 2022, the total savings decreased by 55,565 kWh year over year.
The decrease in overall savings was largely due to the lower participation in the electronically
commutated motor (ECM) measure and the reduction in connected thermostat savings in
response to the evaluation recommendation to not claim savings for ASHPs that claim
additional commissioning, controls, and sizing (CCS) savings. Savings were also reduced for
evaporative coolers in response to the evaluation recommendation to adjust the savings with a
net-to-gross (NTG) factor of 44.4%. These reductions in savings were slightly offset by the
increase in participation in the ductless heat pump (DHP) measure and the addition of two new
measures in 2022, ground-source heat pumps and high-efficiency A/Cs.
The RTF is the source of most measure savings assumptions within the program. In general,
most savings assumption did not change in 2022 over 2021 with the exception of a few
measures in response to recommendations by the evaluators in the recent impact evaluation.
More information regarding those recommendations and adjustment are described in the
Evaluation section below. Some measures within the program do not pass the UCT; however,
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Page 62 Demand-Side Management 2022 Annual Report
these measures, with the exception of DHPs, would pass the UCT if administration costs were
not included in the measure’s cost-effectiveness. Most measures are not cost-effective from a
TRC perspective. The program itself has a cost-effectiveness exception with the OPUC under
UM 1710. Due to the changes to federal standards for ASHP, the program will be modified in
2023 to incorporate the updated savings assumptions, new measures, and recommendations
from the 2021 evaluation.
For detailed information about the cost-effectiveness savings, sources, calculations,
and assumptions, see Supplement 1: Cost-Effectiveness.
Evaluations
In 2021, Idaho Power contracted with a third-party consultant to conduct impact and process
evaluations for the 2020 program year of the H&CE Program in the Idaho and Oregon service
area. The complete analysis report was published in the 2021 Supplement 2: Evaluation.
Below are the impact and process evaluation recommendations made by the evaluators
followed by a description of how Idaho Power responded in 2022.
Applications/Processing
It was recommended Idaho Power: require customers to fill out application forms consistently
for all projects; review each application to ensure information requested on the application
forms is provided and that it meets the requirements; improve methods when collecting
information using the web and application forms; verify information customers provide on the
whole-house fan application forms and ensure those forms are enforced. Idaho Power requires
customers to consistently provide information requested on the application forms, per the
Terms and Conditions. Idaho Power cannot always control what customers input on the forms;
follow-up and verification is performed only on the critical data. Idaho Power will continue
reviewing all application forms for any missing or inaccurate information and obtain missing or
inaccurate information from the customer or the installing contractor if used. Idaho Power will
continue comparing all information provided to ensure it meets the measure requirements.
Idaho Power routinely improves the Idaho Power program website and the application forms to
promote optimal usability.
Savings Assumptions/Calculations
The evaluators recommended Idaho Power round up savings values to the nearest kWh for
Regional Technical Forum (RTF) approved measures. Idaho Power has received conflicting
recommendations from past evaluators to use RTF deemed savings values to two decimal
places. Idaho Power has done so for all RTF-sourced deemed savings values. The company has
decided not to apply this recommendation to maintain consistency across all programs.
It was recommended Idaho Power apply a 44.4% NTG to the claimed savings of the evaporative
cooler incentive to account for displaced refrigerated air. The evaluators referenced a Technical
Residential Sector—Heating & Cooling Efficiency Program
Demand-Side Management 2022 Annual Report Page 63
Reference Manual from Public Company of New Mexico 2015. They also recommend Idaho
Power establish a Net to Gross specific to the Idaho Power service area. Idaho Power has
applied the 44.44% NTG for the evaporative coolers that had an incentive in 2022. When the
program is updated in 2023, the application will be updated to ask questions around the
displaced refrigerated air in order for the company to calculate the actual NTG percentage for
the offering.
The evaluators recommended Idaho Power continue to use the literature review workpaper
provided by the IDL when claiming savings for the ECM incentive. Idaho Power will continue to
use the IDL workpaper along with an Idaho Power savings calculator.
The evaluators recommended Idaho Power integrate the modeling results contained in the
workpaper provided by the IDL when claiming savings for the whole-house fan incentive.
Idaho Power has started collecting the data necessary in its application forms to implement this
method. The company reviewed modeling the savings results using the IDL workpaper and
found the results to be similar to the 446 kWh currently being claimed for the measure.
Another recommendation was that Idaho Power ensure the measure level savings applied to the
heat pump water heater matches the RTF workbook interactive components such as cooling and
heating interactions. The savings calculation was updated before reporting the DSM 2021
Annual Report savings to match the savings as shown in the RTF workbook version 5.3.
They were used again in 2022.
The evaluators recommended Idaho Power refrain from claiming smart thermostat savings for
smart thermostats that get connected to heat pumps that are installed to Performance Tested
Comfort System (PTCS) standards and Idaho Power is claiming the PTCS savings. Idaho Power
has removed smart thermostat savings that are included with heat pump installations in which
PTCS savings are also claimed.
Another recommendation was that Idaho Power use the evaluator’s billing analysis to claim
savings for ducted air-source heat pumps upgrade measure as the alternative to the current
savings which combined the RTF’s ducted air-source heat pump upgrades with the RTF’s
deactivated CCS savings workbook. The savings from the billing analysis differed significantly
from the RTF deemed savings value. The savings for ASHP upgrades alone range from 20 to
107 kWh annually. CCS savings are additive and would increase the upgrade savings to 556 to
1,002 kWh. The billing analysis conducted by the evaluators showed that savings were
approximately 1,263 kWh. While the evaluators were unable to separate the estimated savings
between the ASHP upgrade and the CCS savings, the analysis seems to indicate that CCS savings
are occurring. For 2022, Idaho Power continued to use the RTF savings and CCS savings. Due to
the changes in federal standards that went into effect in January 2023, Idaho Power will
remove the upgrades as a standalone measure from the program in 2023.
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Page 64 Demand-Side Management 2022 Annual Report
The evaluators recommended Idaho Power continue to use the RTF’s savings values for the
ducted air-source heat pump conversion measure. In addition, due to the RTF deactivation of
the CCS workbook and the results of the Evaluator’s billing analysis, the Evaluators recommend
that Idaho Power not claim additional savings for those projects. While the billing analysis
conducted for the ASHP conversions could not show significant savings for CCS, the billing
analysis for ASHP upgrades showed significantly higher savings than the RTF upgrade savings
with CCS. That particular billing analysis seemed to indicate CCS savings are occurring.
Additionally, Bonneville Power Administration (BPA) is continuing to use deactivated CCS saving
for ASHPs that undergo PTCS. Idaho Power will continue to follow BPA’s PTCS specifications for
CCS. For 2022, Idaho Power used the savings from the RTF workbook version 5.1 and CCS
savings. Due to the changes in federal standards that went into effect in January 2023, the RTF
updated the ASHP workbook. With the recently updated RTF workbook version 7.1, the ASHP
included a mix of program practices, which includes programs with and without CCS
requirements, into the development of the deemed savings values. Going forward, Idaho Power
will not be adding CCS savings since it will be embedded in the ASHP savings from the RTF.
Training
The evaluators recommended Idaho Power provide additional training to the Participating
Contractors administering the ducted air-source heat pump measure to ensure requirements are
being met for the Performance Tested Comfort System savings adder from the RTF. Idaho Power
will continue providing additional training to contractors to help them meet program
requirements for this measure.
It was recommended Idaho Power reach out to existing contractors using trainings, in-person
visits, and other methods to maintain and develop relationships. Idaho Power continues to
provide trainings and arrange visits with contractors to maintain and grow the relationships.
Idaho Power’s relationships with the contractors has been a strong asset to the program’s
performance.
The evaluators recommended Idaho Power provide additional efforts to provide educational
training to build contractor awareness of the program and its requirements. Idaho Power will
continue to provide training to existing and new contractors to increase their participation in
the program. Idaho Power understands the reasons for a contractor’s lack of participation can
be complex. The program does require contractors to have existing technical knowledge of heat
pumps to perform the program requirements. To help address that need, Idaho Power works
directly with contractors to increase their technical knowledge. As additional Idaho Power
resources become available, those resources will be made available to assist contractors.
The evaluators recommended Idaho Power provide instructional education for homeowners
self-installing smart thermostats through the program. It was also recommended that the
incentive be increased to encourage the homeowners to have their smart thermostat installed
Residential Sector—Heating & Cooling Efficiency Program
Demand-Side Management 2022 Annual Report Page 65
properly to their equipment. Idaho Power provides educational guidance on the measure web
landing page describing the importance of setting up key energy impacting features on these
thermostats. An increase in the incentive amount is not planned. This is due to
cost-effectiveness constraints and the belief that the homeowner’s technical ability is not
proportional to the incentive amount.
Marketing/Outreach/Incentives
Another recommendation was that Idaho Power invest in more marketing and outreach with
timing sensitive to customer’s propensity to be engaged in home upgrade projects. A focus on
Smart Thermostats was also recommended. Idaho Power believes the amount and types of
marketing tactics being used by the program are correct and have appropriate timing.
Measure level and portfolio-level tactics are used. Idaho Power continues to adjust the
program’s marketing tactics and frequency to maximize the effectiveness of the
messaging content.
It was recommended Idaho Power create a qualified products list for the smart thermostat
incentive to ensure the features required by the RTF are present on the thermostat brands and
models that receive the incentive. The smart thermostat products available and their features
are evolving constantly, rendering a qualified products list impractical. Idaho Power does
consider all information provided by the RTF and will adjust this measure as necessary.
Additionally, with the recent updates to smart thermostat savings from the RTF, the retail
do-it-yourself option will need to be modified or removed from the program offering.
Another recommendation was that Idaho Power increase the customer incentive amounts for
existing measures and expand the number of measures offered. An increase to the contractor
stipend was also recommended for heat pump installations. Idaho Power continues to expand
the program measures, most recently with two new measures added July 1, 2022.
Incentive amounts and contractor stipends are periodically reviewed. Idaho Power will
continue to review these incentives and stipend amounts and will adjust them as necessary,
considering cost-effectiveness of the measure and the program as a whole.
It was recommended Idaho Power engage with the RCEAs to obtain their help in promoting the
program. Idaho Power has engaged with its residential and commercial energy advisors on this
program and will continue to do so in the future; residential and commercial energy advisors
have been and continue to be a helpful resource to keep vendors and customers informed
about the program measures.
The evaluators recommended working with the supply chain to understand the local availability
of ducted heat pumps and their associated HSPFs. An incentive for distributors was
recommended to motivate distributors to encourage contractors to install higher efficient units.
Idaho Power interacts with and understands the local heat pump supply chain and their mix of
Residential Sector—Heating & Cooling Efficiency Program
Page 66 Demand-Side Management 2022 Annual Report
heat pumps and associated HSPFs. Idaho Power does not believe a distributor tier incentive is
needed to motivate contractors into selling higher efficiency DHPs because the installing
contractors already determine what the best solution is for their customer’s individual needs.
RTF Workbooks
The evaluators recommended Idaho Power continue to require additional documents to verify
the components for PTCS certification to ensure future RTF workbooks remain applicable.
This recommendation applies to the ducted ASHP measure. Idaho Power will continue to
require and collect this information using the required program forms. For example, the
evaluator suggested collecting additional documents listing heat pump British thermal units
(BTU) outputs at 17° F and 47° F. These outputs are contained in the required Air-Conditioning,
Heating, and Refrigeration Institute (AHRI) Certificate of Product Ratings. The program forms
were updated in 2022 and reflect the new PTCS standard released in April 2022 by the BPA.
The evaluators recommended Idaho Power continue analyzing impacts of the RTF’s
commissioning, controls, and sizing (CCS) workbook through measurement or billing analysis
until the RTF presents a new workbook to replace the workbook deactivated in 2020.
[This recommendation applies to the ducted ASHP measure.] With the recently updated RTF
workbook version 7.1, a mix of program practices were embedded in the savings, including
programs with and without CCS requirements. However, the program will continue to require
the participating contractors to adhere to CCS as it has since the inception of the measure. In
early 2023 the program will broadcast the new BPA CCS specifications that were launched April
2022. This will involve contractor training, incentive application form redesign, and internal
systems and website edits. BPA continues to advocate for proper CCS and continues to research
its impact on savings. Idaho Power will look to the BPA research to see what can be done for
CCS going forward.
Another recommendation was that Idaho Power continue to use the RTF Connected Thermostat
workbook to evaluate savings for the Smart Thermostat measure. The evaluators suggested
revisiting the billing analysis provided by the evaluators when additional self-installed incentives
are processed. Idaho Power will continue to use the most recently acknowledged RTF workbook
at the time of program planning for the following year. The RTF recently updated the connected
thermostat workbook in January 2022 and reduced the savings for self-installed thermostats
from a simple average of 718 kWh to 295 kWh. These revised savings are more closely aligned
to the savings the evaluators found in the billing analysis. In 2023, Idaho Power will determine
how the program will need to be modified in the future to address the lower savings from the
self-installed smart thermostats.
2023 Plans
Idaho Power will continue to provide program training to existing and prospective contractors
to assist them in meeting program requirements and further their product knowledge.
Residential Sector—Heating & Cooling Efficiency Program
Demand-Side Management 2022 Annual Report Page 67
Training remains an important part of the program because it creates the opportunity to invite
additional contractors into the program, is a refresher for contractors already participating in
the program, and helps them increase their customers’ participation while improving the
contractors’ work quality and program compliance.
Idaho Power’s primary goals in 2023 are to develop contractors currently in the program while
adding new contractors. To meet these goals, the program specialist will frequently interact
with contractors in 2023 to discuss the program.
The 2023 marketing strategy will include bill inserts, direct-mail, social media, digital and search
advertising, and email marketing to promote individual measures as well as the
overall program.

Residential Sector—Home Energy Audit
Page 68 Demand-Side Management 2022 Annual Report
Home Energy Audit
2022 2021
Participation and Savings
Participants (homes) 425 37
Energy Savings (kWh) 28,350 3,768
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $184,650 $70,448
Oregon Energy Efficiency Rider $0 $0
Idaho Power Funds $208 $0
Total Program Costs—All Sources $184,858 $70,448
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.771 $2.173
Total Resource Levelized Cost ($/kWh) $1.000 $2.328
Benefit/Cost Ratios
Utility Benefit/Cost Ratio n/a n/a
Total Resource Benefit/Cost Ratio n/a n/a
Description
Under the Home Energy Audit program, a certified, third-party home performance specialist
conducts an in-home energy audit to identify areas of concern and provide specific
recommendations to improve the efficiency, comfort, and health of the home. The audit
includes a visual inspection of the crawlspace and attic, a health and safety inspection, and a
blower door test to identify and locate air leaks. The home performance specialist collects
information on types and quantities of appliances and lighting in each home, then determines
which available energy efficiency measures are appropriate. Homeowners and/or landlords
approve all direct-install measures prior to installation, which could include the following:
• Up to 20 LED lightbulbs
• One high-efficiency showerhead
• Pipe insulation from the water heater to the home wall (approximately 3 feet [ft])
• Tier 2 Advanced Power Strip
The home performance specialist collects energy-use data and records the quantity of
measures installed during the audit using specialized software. After the audit, the auditor
writes up the findings and recommendations, and the software creates a report for
the customer.
To qualify for the Home Energy Audit program, a participant must live in Idaho and be the
Idaho Power customer of record for the home. Renters must have prior written permission
Residential Sector—Home Energy Audit
Demand-Side Management 2022 Annual Report Page 69
from the landlord. Single family site-built homes, duplexes, triplexes, and fourplexes qualify,
though multifamily homes must have discrete heating units and meters for each unit.
Manufactured homes, new construction, or buildings with more than four units do not qualify.
Interested customers fill out an application online. If they do not have access to a computer,
or prefer talking directly to a person, Idaho Power accepts applications over the phone.
Participants are assigned a home performance specialist based on geographical location to save
travel time and expense.
Participating customers pay $99 (all-electric homes) or $149 (other homes: gas, propane,
or other fuel sources) for the audit and installation of measures, with the remaining cost
covered by the Home Energy Audit program. The difference in cost covers the additional testing
necessary for homes that are not all-electric. These types of energy audits normally cost $300
or more, not including the select energy-saving measures, materials, and labor. The retail cost
of the materials available to install in each home is approximately $145.
Program Activities
Two home performance specialist companies served the program in 2022 and completed
425 energy audits. The number and percentage of audited homes per heating fuel type
are listed in Table 12.
Table 12. Number and percentage of audited homes per heating fuel type
Fuel Type Number of Homes Percent
Electric ................................................... 168 39.53%
Natural Gas ............................................ 237 55.76%
Oil .......................................................... 2 0.47%
Pellets .................................................... 7 1.65%
Propane ................................................. 7 1.65%
Wood ..................................................... 4 0.94%

Quality assurance (QA) for the program has been suspended since 2020 due to COVID-19
restrictions and the ramp-up time to complete projects in the pipeline as a result. The QA for
2022 projects will occur in 2023, and Idaho Power is exploring the potential to transition to a
survey format to both work through the pipeline of QAs and reduce program costs.
Marketing Activities
To allow contractors to work through the long waitlist of interested customers that was created
when in-home work was suspended in 2020 and 2021, Home Energy Audit marketing was
limited in 2022.
Residential Sector—Home Energy Audit
Page 70 Demand-Side Management 2022 Annual Report
Although there was still a waitlist throughout 2022, a bill insert was sent to 295,109 residential
customers in July to help maintain program visibility. Website updates were made throughout
the year to keep program details up to date.
Customers who enrolled in the Home Energy Audit program throughout the year were asked
where they heard about the program. Responses included the following: information in the
mail, 19.81%; family member or friend, 14.45%; Idaho Power employee, 13.29%; social media,
3.50%; other, 47.78%; did not reply, 1.17%.
Cost-Effectiveness
One of the goals of the Home Energy Audit program is to increase participants’ understanding
of how their home uses energy and to encourage their participation in Idaho Power’s energy
efficiency programs. Because the Home Energy Audit program is primarily an educational and
marketing program, the company does not use the traditional cost-effectiveness tests.
For the items installed directly in the homes, Idaho Power used the RTF savings for direct-install
lightbulbs, which range from 4.73 to 14.21 kWh per year. This was a slight change over the
2021 lightbulb savings, which ranged from 4.68 to 17.59 kWh per year depending on lightbulb
type and installation location.
In Idaho Power’s Energy Efficiency Potential Study, it is estimated that pipe wraps save 76 kWh
per year. Savings for pipe wrap are counted for homes with electric water heaters.
While Idaho Power does not calculate a cost-effectiveness ratio for the Home Energy Audit
program, the savings benefits and costs associated with direct-install measures have been
included in the sector and portfolio cost-effectiveness. Idaho Power also converted the 76 kWh
of pipe wrap savings to 2.59 therms and those gas savings are included in the sector and
portfolio cost-effectiveness as non-energy benefits.
2023 Plans
The program will be lightly marketed in 2023 while contractors continue to work through the
waitlist. Once most customers have been served, Idaho Power will resume recruiting
participants through small batches of targeted direct-mailings, social media posts, advertising,
and bill inserts. Additional digital advertising may be considered if the program needs to be
strategically promoted in specific regions.

Residential Sector—Home Energy Report Program
Demand-Side Management 2022 Annual Report Page 71
Home Energy Report Program
2022 2021
Participation and Savings
Participants (homes) 104,826 115,153
Energy Savings (kWh)* 20,643,379 15,929,074
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $964,709 $970,197
Oregon Energy Efficiency Rider $0 $0
Idaho Power Funds $82 $0
Total Program Costs—All Sources $964,791 $970,197
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.044 $0.057
Total Resource Levelized Cost ($/kWh) $0.044 $0.057
Benefit/Cost Ratios**
Utility Benefit/Cost Ratio 0.71 0.57
Total Resource Benefit/Cost Ratio 0.79 0.62
*2021 reported savings of 16,767,446 kWh discounted by 5% to account for potential double-counting of savings from other programs. 2022 reported savings of 20,734,611 kWh discounted by 0.44% based on evaluated double-counting estimate
**Home Energy Report Program cost-effectiveness also calculated on a program life-cycle basis to account for savings persistence once
treatment ends. The program has a life cycle UCT and TRC of 1.17 and 1.29, respectively.

Description
The objective of the HER Program is to encourage customers to engage with their home’s
electricity use with a goal to produce average annual behavioral savings of 1 to 3%. The
program also promotes customer use of online tools and participation in other energy
efficiency programs. Idaho Power works with a third-party contractor to operate the program.
Participants receive periodic reports with information about how their homes’ energy use
compares with similar homes. The Home Energy Reports also give a breakdown of household
energy use and offer suggestions to help customers change their energy-related behaviors.
The program contractor estimates energy savings by completing a statistical comparison of the
energy used by customers who receive the reports against the energy used by a control group.
Since the savings estimates rely on the integrity of the experimental design, participants in both
the treatment (those receiving reports) and the control group are selected through a process
of randomization.
Program Activities
In 2022, all HER Program participants received quarterly reports in the months of February,
May, August, and November.
Residential Sector—Home Energy Report Program
Page 72 Demand-Side Management 2022 Annual Report
In addition to showing participants how their energy compared relative to similar homes,
each quarterly report delivered in 2022 addressed weather-related usage, as appropriate, along
with other tips related to appliances, lighting, and always-on devices. The February reports
recommended either ways to reduce electric heating costs or ways to cut energy costs
associated with laundry and small kitchen appliances. In May, customers with significant A/C
use during the previous summer received tips to reduce upcoming cooling bills while others
learned about energy audits. The August reports were, once again, segmented between
participants with significant A/C use and those whose energy use was less affected by weather.
In November, customers with electric space heating received information regarding their
previous winter’s use along with heating tips while the remaining customers were divided into
those using electric hot water heaters and those who did not.
In an effort to increase customer engagement and program savings, Idaho Power began
sending email reports (eHER), in addition to paper reports, to participants for whom Idaho
Power had an email address on file. Over 52,000 eHERs were delivered in August, compared to
just 53 in May. The open rate was high (49%), and the call-in rate remained low. Following the
August reports, 185 participants permanently switched to email only delivery.
In 2022, as in 2021, the savings results for the pilot participants identified as electric heating
customers were not statistically significant as stand-alone cohorts; however, these participants
did contribute to the overall program savings. The participants joining the program in 2020
once again saw increases in both their savings percentage and kWh savings per customer,
increasing from 0.98% to 1.35% and from 144.28 kWh to 206.61 kWh, respectively. On average,
the combined group of active participants used an average of 200.74 fewer kWh per home than
their control group counterparts. When viewed in aggregate, the estimated savings for all
program participants was about 1.31% below their respective control groups, for a total
reported savings of 20,474,995 kWh. The small group of customers who received their last
report in February of 2020 continued to demonstrate persistent savings. With their residual
savings included, total 2022 reported program savings came to 20,734,611 kWh. On average,
program participants are providing savings at between 56 to 267 kWh annually per home.
Idaho Power’s customer solutions advisors responded to 409 HER Program-related phone calls
during the year. Given that 505,735 reports were delivered, this represents a call rate of just
under 0.08%. The participant-driven opt-out rate was down from 0.17% in 2021 to 0.08% in
2022—significantly lower than the industry average of 1%. Overall attrition in 2022 was
6.92%—down slightly from 7.82% in 2021 (includes opt-outs, move-outs, etc.).
Residential Sector—Home Energy Report Program
Demand-Side Management 2022 Annual Report Page 73

Figure 18. Page 1 of a sample Home Energy Report
Marketing Activities
Because the HER Program is based on a randomized control trial (RCT) methodology,
the reports cannot be requested by customers, therefore the program is not marketed.
The periodic reports were, however, used to cross-market Idaho Power’s other energy
efficiency programs (i.e., Home Energy Audits, H&CE Program, and ENERGY STAR® lighting), as
well as Account Alerts and My Account.
Residential Sector—Home Energy Report Program
Page 74 Demand-Side Management 2022 Annual Report
Cost-Effectiveness
HER Program savings are calculated each year using measured usage of the customers receiving
the reports relative to a statistically similar control group that does not receive the reports.
Due to the potential of double-counting savings from other programs, Idaho Power discounts
the HER Program savings of 20,734,611 kWh by 0.44% to report savings of 20,643,379 kWh.
This percentage was reviewed as part of the 2022 impact evaluation. Based on the reported
savings of 20,643 MWh, the UCT and TRC for the program are 0.71 and 0.79, respectively,
for 2022. If the amount incurred for the 2022 evaluation was removed from the program’s cost-
effectiveness, the UCT would be 0.74, while the TRC would be 0.81.
Due to the continuous nature of the HER Program with costs and savings extending over
numerous years for the same participants, a program life cost-effectiveness is used to
understand the cost-effectiveness of the program as a whole. The analysis uses 2020 as the
start year and assumes the program continues to send reports until the current contract ends in
2023. Savings per participant decrease at 20% per year from 2024 through 2026, at which point
it is assumed the treatment no longer impacts the participants. Total participation also declines
at 10% per year, which is the approximate observed annual attrition for the program.
The life-time analysis has been updated to incorporate the 2022 program performance and
updated 2023 savings projections from the third party. In late 2022, the IPUC and the OPUC
formally acknowledged Idaho Power’s 2021 IRP. The demand-side management avoided costs
from the 2021 IRP are used to provide the monetary value for the energy savings in 2023
and beyond.
In February 2022, the RTF proposed guidelines for reviewing cost-effectiveness for behavioral
programs. The company reviewed these guidelines and incorporated the concepts into the
lifetime cost-effectiveness analysis. This lifetime analysis calculates UCT and TRC ratios of
1.17 and 1.29, respectively.
For more detailed information about the cost-effectiveness savings and assumptions,
see Supplement 1: Cost-Effectiveness.
Evaluations
In 2022, Idaho Power contracted a third-party evaluator to conduct an impact evaluation
for the HER Program. The evaluation report for the HER Program was completed in
September 2022. See Supplement 2: Evaluation for the complete report.
Recommendations were as follows:
The evaluators recommend that Idaho Power and the implementer continue to prioritize the
validity of each treatment and control group in order to maintain ability to estimate program
savings. Previous changes throughout the program have resulted in maintenance of group
validity due to additional steps relating to randomization, validity checks, and prioritization of
Residential Sector—Home Energy Report Program
Demand-Side Management 2022 Annual Report Page 75
statistical validity. The evaluators recommend IPC continue such efforts to ensure future
program savings are evaluable and quantifiable. Idaho Power and the implementer are aware
of the complexity involved in the various control and treatment groups established during the
pilot program and 2020 expansion and will continue to maintain the validity of each group
according to industry best practices as established by the National Renewable Energy
Laboratory’s (NREL) Behavioral Programs Guide.
Although the pilot phase of the program indicated that low to medium annual energy users
displayed low propensity for energy savings, the evaluators found that these users (group T5)
have displayed high persistence savings in recent years. Therefore, the evaluators recommend
that Idaho Power allow customers with low to medium annual energy use to be eligible for
participation in the program for any and all future group expansions. At present, the company
does not have plans to expand the program; however, Idaho Power will closely monitor the
persistent savings for T5 and use those findings to inform decisions surrounding any
future expansion.
The evaluators recommend that Idaho Power continue to include customers that have converted
from I01 rate schedule (general residential rate) to I06 rate schedule (customer generation rate)
in the T1 through T6 groups and refrain from reallocating them to another treatment group.
This will ensure that all legacy groups remain statistically valid and evaluable. Idaho Power will
continue to include I06 customers in their original T1/C1 through T6/C6 groups for evaluation
purposes. When a HER participant transitions from the I01 to the I06 rate schedule, however,
quarterly HERs will be discontinued as the home comparison no longer applies. This is
consistent with current practice.
The evaluators recommend that if a group is designed for the program in the future, that the
lack of benchmarking characteristics is not used as a prerequisite for participation. This will
ensure that the maximum number of customers are eligible for the Home Energy Report
Program and therefore the program retains higher potential for total program energy savings.
Idaho Power will take this recommendation under consideration. The delivery of accurate and
useful information is critical to a positive customer experience. Further, the implementer has
requirements regarding adequately sized benchmark groups. If a future expansion occurs,
Idaho Power will consult industry best practices and confer with the selected implementer,
as well as other stakeholders.
2023 Plans
Idaho Power plans to continue to deliver Home Energy Reports to active program participants
on a quarterly schedule with reports arriving in February, May, August, and November.
Participants with high A/C use or winter heating will also receive seasonal reports in either
May or November, as appropriate.
Residential Sector—Home Energy Report Program
Page 76 Demand-Side Management 2022 Annual Report
As Home Energy Reports delivery is slated to end at the conclusion of 2023 under the current
contract, Idaho Power will actively review the program’s cost-effectiveness, overall savings, and
customer experience with an eye to selecting the best option(s) going forward.
Residential Sector—Multifamily Energy Savings Program
Demand-Side Management 2022 Annual Report Page 77
Multifamily Energy Savings Program
2022 2021
Participation and Savings
Projects (units [buildings]) 97 [3] 0
Energy Savings (kWh) 41,959 0
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $32,634 $65,525
Oregon Energy Efficiency Rider $1,474 $3,449
Idaho Power Funds $72 $0
Total Program Costs—All Sources $34,181 $68,973
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.096 n/a
Total Resource Levelized Cost ($/kWh) $0.096 n/a
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 0.49 n/a
Total Resource Benefit/Cost Ratio 0.68 n/a
Description
The Multifamily Energy Savings Program provides for the direct installation of energy-saving
products in multifamily dwellings with electrically heated water in Idaho and Oregon.
These energy-saving products are installed by an insured contractor hired by Idaho Power at no
cost to the property owner, manager, or tenant. Idaho Power defines a multifamily dwelling as
a building consisting of five or more rental units. The products installed include the following:
ENERGY STAR® LED lightbulbs, high-efficiency thermostatic shower valve (TSV) showerheads,
kitchen and bathroom faucet aerators, and water heater pipe insulation.
To ensure energy savings and eligibility, Idaho Power pre-approves each building and the
contractor who will install the energy efficiency measures. Upon approval, the no-cost, direct
installation is scheduled, and a tailored door hanger is placed on tenants’ apartments to explain
the schedule and process of the installation.
Program Activities
Due to the program becoming not cost-effective and with the support of EEAG, the program
was closed December 31, 2022. Before its closing, three direct-installation projects were
completed in 2022. One each in the South–East, Canyon–West, and Capital regions for a
combined total of 92 units and five common-area spaces.
Residential Sector—Multifamily Energy Savings Program
Page 78 Demand-Side Management 2022 Annual Report
Marketing Activities
Idaho Power continued to run three alternating, clickable ads on its Landlord/Property Manager
Requests web page that linked users to the Multifamily Energy Savings Program web page.
A marketing video placed at the top of the Multifamily Energy Savings Program web page also
continued to run in 2022. The video explains the eligibility requirements, the no-cost
direct-install measures available to landlords/tenants, the installation process, and the
potential for residents to save on their monthly bills and to be more comfortable in their
homes. At the end of the video, company contact information is provided.
In April, the program specialist participated in the Idaho Apartment Association Conference and
Trade Show to market the program to property owners and managers; Idaho Power placed a
print ad in the trade show program
Cost-Effectiveness
The UCT and TRC of the program are 0.49 and 0.68, respectively.
Due to the reduction of savings for the deemed measure options, the program in its current
format is unable to remain cost-effective going forward. The RTF is the source of savings for
many of the measures in the program. Based on the RTF version 9.4 lighting workbook,
these savings now range between 4.73 to 13.81 kWh. To improve the accuracy of the data
being collected, Idaho Power modified the installation worksheets. For lightbulbs installed in
interior locations, Idaho Power had previously used a simple blend of savings for high- and
moderate-use direct-install savings. With the updated savings worksheets, Idaho Power is able
to directly assign the appropriate RTF direct-install savings. Additionally, some lightbulbs were
installed in common areas, such as laundry rooms, hallways, and stairways. The updated
worksheet was used to calculate the lighting savings for each install based on information
around the existing lamp and the location of the installation. However, there are still challenges
related to the other direct-install items with the company no longer able to claim savings for
faucet aerators and the integrated showerhead with the TSV claiming only 50 kWh of
annual savings.
Idaho Power shared these challenges with EEAG in 2021 and 2022. The company held a small
subcommittee meeting in early 2022 to discuss the savings assumptions around the program
and alternatives to the current direct-install retrofit model. The company was directed to reach
out to the ETO to learn more about their multifamily program. ETO faced similar
cost-effectiveness challenges with their direct-install multifamily program and suspended it in
2020. Based on the inability to run the direct-install program cost-effectively, Idaho Power
announced to EEAG its intent to close the program in 2022. A prescriptive-based incentive
program is being explored as an alternative cost-effective option for customers.
Residential Sector—Multifamily Energy Savings Program
Demand-Side Management 2022 Annual Report Page 79
For more detailed information about the cost-effectiveness savings and assumptions,
see Supplement 1: Cost-Effectiveness.
2023 Plans
Due to the closing of the program as of December 31, 2022, there are no activities planned for
2023, however, Idaho Power continues to pursue alternative program options for multifamily
residences and believes it will have some type of new offering available in 2023.

Residential Sector—Oregon Residential Weatherization
Page 80 Demand-Side Management 2022 Annual Report
Oregon Residential Weatherization
2022 2021
Participation and Savings
Participants (audits/projects) 7 0
Energy Savings (kWh) 0 0
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $0 $0
Oregon Energy Efficiency Rider $8,825 $4,595
Idaho Power Funds $0 $0
Total Program Costs—All Sources $8,825 $4,595
Program Levelized Costs
Utility Levelized Cost ($/kWh) n/a n/a
Total Resource Levelized Cost ($/kWh) n/a n/a
Benefit/Cost Ratios
Utility Benefit/Cost Ratio n/a n/a
Total Resource Benefit/Cost Ratio n/a n/a

Description
Idaho Power offers free energy audits for electrically heated customer homes within the
Oregon service area. This is a program required by Oregon Revised Statute (ORS) 469.633
and has been offered under Oregon Tariff Schedule 78 since 1980. Upon request, an energy
audit contractor hired by Idaho Power visits the customer’s home to perform a basic energy
audit and to analyze it for energy efficiency opportunities. An estimate of costs and savings
for recommended energy-efficient measures is given to the customer. Customers may choose
either a cash incentive or a 6.5%-interest loan for a portion of the costs for
weatherization measures.
Program Activities
Seven audits were completed in 2022. None of the audit customers chose to pursue energy
efficiency upgrades.
Marketing Activities
In October, Idaho Power sent 10,336 Oregon residential customers an informational brochure
about energy audits and home weatherization financing.
Cost-Effectiveness
The Oregon Residential Weatherization program is a statutory program described in Oregon
Schedule 78, which includes a cost-effectiveness definition of this program. Pages three and
Residential Sector—Oregon Residential Weatherization
Demand-Side Management 2022 Annual Report Page 81
four of Schedule 78 identify the measures determined to be cost-effective and the specified
measure life cycles for each. This schedule also includes the cost-effective limit (CEL) for
measure lives of 7, 15, 25, and 30 years.
2023 Plans
Idaho Power will continue to market the program to customers with a bill insert/brochure.

Residential Sector—Rebate Advantage
Page 82 Demand-Side Management 2022 Annual Report
Rebate Advantage
2022 2021
Participation and Savings
Participants (homes) 97 88
Energy Savings (kWh) 255,541 235,004
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $157,746 $164,243
Oregon Energy Efficiency Rider $9,762 $8,950
Idaho Power Funds $115 $0
Total Program Costs—All Sources $167,622 $173,193
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.043 $0.046
Total Resource Levelized Cost ($/kWh) $0.104 $0.088
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 1.18 1.13
Total Resource Benefit/Cost Ratio 0.54 0.66

Description
Initiated in 2003, the Rebate Advantage program helps Idaho Power customers in Idaho and
Oregon with the initial costs associated with purchasing new, energy-efficient, ENERGY STAR®
qualified manufactured homes. This enables the homebuyer to enjoy the long-term benefit of
lower electric bills and greater comfort. The program also provides an incentive to the sales
consultants to encourage more sales of ENERGY STAR qualified homes and more discussion of
energy efficiency with their customers during the sales process.
In addition to offering financial incentives, the Rebate Advantage program educates
manufactured home buyers and retailers about the benefits of owning energy-efficient models.
The Northwest Energy-Efficient Manufactured Housing Program™ (NEEM), a consortium of
manufacturers and state energy offices in the Northwest, establishes quality control (QC) and
energy efficiency specifications for qualified manufactured homes and tracks their production
and on-site performance. NEEM adds the classification Eco-Rated™ for homes produced by
factories that have demonstrated a strong commitment to minimizing environmental impacts
from the construction process.
In 2019, NEEM created the most stringent manufactured home energy standard in the country,
the ENERGY STAR with NEEM 2.0 specification, which was later renamed the ENERGY STAR with
NEEM+ certification. NEEM+ standards are engineered to save approximately 30% more energy
than ENERGY STAR standards. As a result, NEEM+ delivers the highest possible energy savings
Residential Sector—Rebate Advantage
Demand-Side Management 2022 Annual Report Page 83
and the highest level of overall comfort. These homes are built to specifications tailored to the
Northwest climate.
Program Activities
In 2022, for each home sold under this program, the residential customer incentive was $1,000
and the sales staff incentive was $200. Idaho Power paid 97 incentives on new manufactured
homes, which accounted for 255,541 annual kWh savings. This included 91 homes sited in
Idaho and six sited in Oregon. Of the 97 homes in the program, 25 were NEEM+, 61 were
ENERGY STAR, and 11 were Eco-Rated.
Marketing Activities
Idaho Power continued to support manufactured home dealerships by providing them with
program marketing collateral.
In April and October, Idaho Power promoted the Rebate Advantage program with a bill insert
sent to 306,888 and 298,681 customers, respectively. The insert had information about the
potential energy and cost savings and referred customers to the program website.
In July, the company ran programmatic display ads that garnered 661,299 impressions and
463 clicks through to the website.
In the September issue of Idaho Power’s Get Your Home Ready for Fall all-customer energy
efficiency tips email, the Rebate Advantage program was featured in a digital banner ad.
When clicked, it would take customers to the Rebate Advantage web page.
Cost-Effectiveness
The UCT and TRC for the program are 1.18 and 0.54, respectively.
In 2022, Idaho Power used the same savings and assumptions source as were used in 2021.
However, the number of NEEM 2.0 certified homes increased from 13 homes in 2021 to 25
homes in 2022. Manufactured homes certified under NEEM have higher savings than
ENERGY STAR certified manufactured homes and are more expensive. This accounts for the
slight increase in UCT and decrease in TRC as compared to 2021.
For detailed information for all measures within the Rebate Advantage program,
see Supplement 1: Cost-Effectiveness.
2023 Plans
Idaho Power plans to review the cost-effectiveness and feasibility of the updated Housing and
Urban Development (HUD)/ENERGY STAR v3.0 manufactured homes code that goes into effect
on May 31, 2023, in conjunction with NEEM and NEEA.
Idaho Power will continue to support manufactured home dealers by providing them with
program materials. The company will also distribute a bill insert to Idaho and Oregon
Residential Sector—Rebate Advantage
Page 84 Demand-Side Management 2022 Annual Report
customers and explore digital advertising to promote the program to potential manufactured
home buyers.

Residential Sector—Residential New Construction Program
Demand-Side Management 2022 Annual Report Page 85
Residential New Construction Program
2022 2021
Participation and Savings
Participants (homes) 109 90
Energy Savings (kWh) 337,562 389,748
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $236,962 $246,245
Oregon Energy Efficiency Rider -$1,356* $1,356
Idaho Power Funds $126 $0
Total Program Costs—All Sources $235,732 $247,600
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.045 $0.039
Total Resource Levelized Cost ($/kWh) $0.110 $0.082
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 1.45 1.64
Total Resource Benefit/Cost Ratio 0.84 0.99
*2021 Oregon activity of $1,356 was reversed and charged to the Idaho Rider in the first quarter of 2022.
Description
The Residential New Construction Program launched in March 2018 as a pilot, replacing the
ENERGY STAR® Homes Northwest Program, and transitioned to a regular program in 2021.
The Residential New Construction Program offers builders a cash incentive to build energy
efficient, single-family, all-electric homes that use heat pump technology in Idaho Power’s
Idaho service area. These homes must meet strict requirements that make them 10%, 15%,
or 20% more energy efficient than homes built to standard state energy code.
The RTF and NEEA have created specific modeling requirements and program guidelines to
ensure the program provides reliable energy savings for utilities across the northwest.
These homes feature high-performance HVAC systems, high-efficiency windows,
increased insulation values, and tighter building shells to improve comfort and save energy.
Idaho Power claims energy savings based on each home’s individual modeled savings.
Builders must contract with a Residential Energy Services Network (RESNET)-certified rater to
ensure the home design will meet program qualifications. The rater will work with the builder
from the design stages through project completion; perform the required energy modeling
(REM) using REM/Rate modeling software; perform site inspections and tests; and enter,
maintain, and submit all required technical documentation in the REM/Rate modeling software
and the NEEA-maintained AXIS database. This data is used to determine the energy savings and
the percent above code information needed to certify the home.
Residential Sector—Residential New Construction Program
Page 86 Demand-Side Management 2022 Annual Report
Program Activities
Participating residential builders who built homes at least 10% above the standard state energy
code, as determined by the REM/Rate energy modeling software and AXIS database output,
were incentivized as follows:
• 10 to 14.99% above code: $1,200 incentive
• 15 to 19.99% above code: $1,500 incentive
• 20% or more above code: $2,000 incentive
In 2022, the company paid incentives for 109 newly constructed energy-efficient homes in
Idaho, and the homes accounted for 337,562 kWh of energy savings.
Idaho Power continued its contract with Washington State University Energy Program to
perform both file and field QA services on home energy ratings performed by the program
raters. The university’s contract also includes new rater training/on-boarding as well as working
with current rater technical problems/issues.
Marketing Activities
Idaho Power participated in the Snake River Valley Building Contractors Association (SRVBCA)
and the Building Contractors Association of Southwestern Idaho (BCASWI) Builders’ Expos and
sent marketing materials to the winter and fall Idaho Building Contractors Association (IBCA)
Board Meetings.
Idaho Power supported 2022 Parade of Homes events with full-page ads in the Parade of
Homes magazines of the following BCAs: The Magic Valley Builders Association (MVBA), the
BCASWI, the SRVBCA, and the Building Contractors Association of Southeast Idaho (BCASEI).
A print ad appeared in the April construction issue of the Idaho Business Review publication.
A digital app ad and company listing was also included as part of the advertising package with
the MVBA.
The company sent a bill insert to 305,714 Idaho customers in May to promote the program.
The program brochure was left at the City of Boise permitting office as a hard copy handout.
Cost-Effectiveness
The savings for the 109 energy-modeled homes average approximately 3,097 kWh per home
depending on which efficiency upgrades were included, a decrease over the average
energy-modeled savings of 4,331 kWh per home in 2021. The decrease was largely due to a
couple of factors: a lower percentage of homes built in 2022 (30%) were built 20% or more
above code, relative to homes built in 2021 (63%); and a lower percentage of homes built in
2022 were detached single-family homes (8%), relative to homes built in 2021 (33%).
Residential Sector—Residential New Construction Program
Demand-Side Management 2022 Annual Report Page 87
Single-family homes tend to have larger savings when compared to attached townhomes
and condos.
While savings are custom calculated for each of the 109 modeled homes, the incremental costs
over a code-built home are difficult to determine. The RTF’s single-family new construction
workbook was used as a proxy for the incremental costs and non-energy benefits (NEB).
The UCT and TRC ratios for the program are 1.45 and 0.84, respectively.
2023 Plans
Idaho Power plans to continue to promote this program to Idaho builders and new home
buyers. These marketing efforts include ads in Parade of Homes magazines for the BCASWI,
SRVBCA, MVBA, and the BCASEI. A bill insert is planned for spring 2023. The company also plans
to continue supporting the general events and activities of the IBCA and its local affiliates.
Social media and other advertising will be considered based on past effectiveness.

Residential Sector—Shade Tree Project
Page 88 Demand-Side Management 2022 Annual Report
Shade Tree Project
2022 2021
Participation and Savings
Participants (trees) 1,874 2,970
Energy Savings (kWh)* 39,595 44,173
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $128,673 $184,680
Oregon Energy Efficiency Rider $0 $0
Idaho Power Funds $183 $0
Total Program Costs—All Sources $128,856 $184,680
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.218 $0.269
Total Resource Levelized Cost ($/kWh) $0.218 $0.269
Benefit/Cost Ratios*
Utility Benefit/Cost Ratio 1.02 1.07
Total Resource Benefit/Cost Ratio 1.21 1.21
* Incremental savings for trees planted between 2013–2018 not claimed in previous years.
Description
Idaho Power’s Shade Tree Project operates in a small geographic area each spring and fall,
offering no-cost shade trees to Idaho residential customers. Participants enroll using the online
Energy-Saving Trees tool and pick up their tree at specific events or have trees delivered to
their doors. Unclaimed trees are donated to cities, schools, and other non-profit organizations.
Using the online enrollment tool, participants locate their home on a map, select from a list of
available trees, and evaluate the potential energy savings associated with planting in different
locations. During enrollment, participants learn how trees planted to the west and east save
more energy over time than trees planted to the south and north.
Ensuring the tree is planted properly helps it grow to provide maximum energy savings. At the
tree pick-up events, participants receive additional education on where to plant trees for
maximum energy savings and other tree care guidance from local experts. These local
specialists include city arborists from participating municipalities, Idaho Power utility arborists,
county master gardeners, and College of Southern Idaho (CSI) horticulture students.
Each fall, Idaho Power sends participants from the previous two offerings a newsletter filled
with reminders on proper tree care and links to resources, such as tree care classes and
educational opportunities in the region. This newsletter was developed after the 2015 field
audits identified common customer tree care questions and concerns.
Residential Sector—Shade Tree Project
Demand-Side Management 2022 Annual Report Page 89

Figure 19. Shade Tree Project pick-up event
According to the DOE, a well-placed shade tree can reduce energy used for summer cooling by
15% or more. Utility programs throughout the country report high customer satisfaction with
shade tree programs and an enhanced public image for the utility related to sustainability and
environmental stewardship. Other utilities report energy savings between 40 kWh per year
(coastal climate, San Diego) and over 200 kWh per year (Phoenix) per tree planted. Of the trees
planted in 2022, it is estimated that each tree will save approximately 28 kWh per year by 2032
and 44 kWh per year by 2042. The estimated savings for each tree is adjusted to reflect the
estimated survivorship of the tree.
To be successful, trees should be planted to maximize energy savings and ensure survivability.
Two technological developments in urban forestry—the state sponsored Treasure Valley Urban
Tree Canopy Assessment and the Arbor Day Foundation’s Energy-Saving Trees tool—provide
Idaho Power with the information to facilitate a shade tree project.
Residential Sector—Shade Tree Project
Page 90 Demand-Side Management 2022 Annual Report

Figure 20. Excerpt from spring direct-mail letter
Program Activities
While preparing for the 2022 season, it was not known if COVID-19 might impact in-person pick
up events as it had in 2020 and 2021. The decision was made to offer hybrid events in 2022,
which would allow customers to choose to receive their trees at an in-person event or have
their trees shipped directly to their home. By offering hybrid events, Idaho Power was able to
limit the number of people coming to collect their trees and ensure that the events were held
in a safe manner should COVID-19 social distancing protocols need to be enforced. It also
allowed an option for those customers that might not feel comfortable attending an in-person
offering to still participate and receive their free trees.
The spring offering was made available to those customers that live in the Treasure Valley and
the fall offering was available for those customers that reside in the Magic Valley. For each
event, Idaho Power offered 500 3-gallon trees to be picked up at an in-person event and
500 1-gallon trees to be shipped directly to customers homes. Idaho Power collaborated with
the Arbor Day Foundation to provide and ship the delivery trees. After the fall offering,
there were over 100 trees that had not been reserved or were unclaimed. A small,
impromptu offering in November was made available to customers in the Treasure Valley
during which 47 of the leftover trees were claimed.
Idaho Power continues to track the program data in the DSM database. The database is also
used to screen applicants during enrollment to determine whether participants meet the
eligibility requirements for the project, such as residential status within the eligible counties.
Participation in the program remains two trees per address for the life of the program.
Residential Sector—Shade Tree Project
Demand-Side Management 2022 Annual Report Page 91
Marketing Activities
At the start of both the spring and fall campaigns, the company sent direct-mail letters to select
customers, explaining the benefits of shade trees and encouraging program enrollments.
In spring 2022, Idaho Power sent two “enrollment open” emails encouraging customers in the
Treasure Valley to sign up for trees; for those who chose the delivery option, Idaho Power sent
“get ready” emails that included tree care tips and links to educational resources, and for those
who chose the pick-up option, Idaho Power sent reminder emails that included pick-up event
details and links to tree care resources. Idaho Power did the same for fall enrollment,
except the emails were sent to Magic Valley and Wood River Valley customers. Due to slow
enrollments in the fall campaign, Idaho Power sent additional emails after deciding to open
enrollment to Ada County customers. To help with slow enrollment during the fall campaign,
the program was promoted on Facebook and Twitter, and described in News Briefs, sent to
regional news outlets to spread the word about the available trees.

Figure 21. Shade Tree Project social media post
Cost-Effectiveness
For the Shade Tree Project, Idaho Power uses the Arbor Day Foundation’s software,
which calculates energy savings and other non-energy impacts based on tree species and
orientation/distance from the home. This software tool, i-Tree, estimates these benefits for
Residential Sector—Shade Tree Project
Page 92 Demand-Side Management 2022 Annual Report
years 5, 10, 15, and 20 after the tree planting year. However, the savings estimates assume
each tree is planted as planned and does not consider survivorship. Idaho Power contracted
with a third party to develop a model to calculate average values per tree using the tool data
and calculated a realization rate based on the survival rate. Unlike traditional energy-savings
measures in which the annual savings remain flat throughout the measure life and only
first-year savings are reported, the savings for trees grow as the tree grows when using the
realization rate based on survival. The calculator was used to estimate the 39,595 kWh of
incremental claimable savings in 2022 for the trees planted between 2013 and 2018.
The cost-effectiveness for the program is based on the modeled savings for the trees
distributed in 2022 and costs incurred during 2022. Of the tree distributed in 2022, 843 were
distributed at in-person events and 1,031 were delivered directly to customers by mail.
The trees delivered through the mail are estimated to be approximately one year younger than
the trees distributed at the in-person events, which the calculator was based on. To adjust for
this, the year the company could begin claiming savings was pushed out a year, thus the trees
delivered by mail in 2022 will begin saving 17,656 kWh in 2027 while the trees distributed in
person will begin saving 8,486 kWh in 2026 and 9,026 kWh in 2027. The cost-effectiveness
calculations also include a NTG factor of 124%, which accounts for the spillover associated with
the trees shading a neighboring home as well as various non-energy impacts related to the
improved air quality, avoided stormwater runoff, and winter heating detriment. It is estimated
that these trees will save 80,521 kWh in 2062. Based on the model, the project has a UCT of
1.02 and a TRC ratio of 1.21.
For more detailed information about the cost-effectiveness savings and assumptions,
see Supplement 1: Cost-Effectiveness.
Customer Satisfaction
After each offering, a survey was emailed to participants. The survey asked questions related to
the program marketing, tree-planting education, and participation experience with the
enrollment and tree delivery processes. Results are compared, offering to offering, to look for
trends to ensure the program processes are still working to identify opportunities for
improvement. Because this was Idaho Power’s first year shipping the trees directly to
customers, Idaho Power is also comparing customer satisfaction results from participants who
picked up trees at in-person events in the past. Data is also collected about where and when
the participant planted the tree. This data will be used by Idaho Power to refine
energy-saving estimates.
In total, the survey was sent to 970 Shade Tree Project participants and 362 responses were
received, for a response rate of 37%. Some highlights included the following:
Residential Sector—Shade Tree Project
Demand-Side Management 2022 Annual Report Page 93
• Almost 45% of respondents heard about the program from an Idaho Power email,
and over 29% learned of the program from a friend or relative.
• Almost 79% of respondents were “very satisfied” with the information they received on
the planting and care of their shade tree while over 17% of respondents were
“somewhat satisfied.”
• Participants were asked how much they would agree or disagree they would
recommend the project to a friend. Nearly 91% of respondents said they “strongly
agree,” and over 7% said they “somewhat agree.”
• Participants were asked how much they would agree or disagree they were satisfied
with the overall experience with the Shade Tree Project. Almost 81% of respondents
indicated they “strongly agree,” and nearly 15% “somewhat agree” they were satisfied.
View the complete survey results in Supplement 2: Evaluation.
2023 Plans
Idaho Power plans to continue the Shade Tree Project in 2023, with the spring offering to
customers in the Portneuf Valley and the fall event to customers in the Treasure Valley. Due to
the general reduced satisfaction from direct-mail recipients and the easing of concerns over
COVID-19 restrictions, the direct-mail option will be discontinued in 2023 and only in-person
events will be held. The enrollment process will remain the same, using the Arbor Day
Foundation enrollment tool.
Idaho Power will continue to market the program through direct-mail, focusing on customers
identified as living in newly constructed homes and those identified using the Urban Tree
Canopy Assessment tool in the Treasure Valley. The program will explore the opportunity to be
promoted in the Home Energy Report. In addition, Idaho Power maintains a wait list of
customers who were unable to enroll because previous offerings were full. Idaho Power will
reach out to these customers through email for the 2023 offerings. Idaho Power will continue
to leverage allied interest groups and use social media and boosted Facebook posts if
enrollment response rates decline.

Residential Sector—Weatherization Assistance for Qualified Customers
Page 94 Demand-Side Management 2022 Annual Report
Weatherization Assistance for Qualified Customers
2022 2021
Participation and Savings
Participants (homes/non-profits) 147 162
Energy Savings (kWh) 272,647 291,105
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $0 $0
Oregon Energy Efficiency Rider $0 $0
Idaho Power Funds $1,281,495 $1,186,839
Total Program Costs—All Sources* $1,281,495 $1,186,839
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.338 $0.254
Total Resource Levelized Cost ($/kWh) $0.535 $0.374
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 0.17 0.19
Total Resource Benefit/Cost Ratio 0.32 0.31
* 2021 and 2022 Total Program Costs include accounting accruals and reversals associated with unspent dollars carried over into the next year. These accruals and reversals have been removed from the cost-effectiveness and levelized cost calculations.
Description
The WAQC program provides financial assistance to regional CAP agencies in Idaho Power’s
service area. This assistance helps fund weatherization costs of electrically heated homes
occupied by qualified customers who have limited incomes. Weatherization improvements
enable residents to maintain a more comfortable, safe, and energy-efficient home while
reducing their monthly electricity consumption and are available at no cost to qualified
customers who own or rent their homes. These customers also receive educational materials
and ideas on using energy wisely in their homes. Regional CAP agencies determine participant
eligibility according to federal and state guidelines. The WAQC program also provides limited
funds to weatherize buildings occupied by non-profit organizations that serve primarily
special-needs populations, regardless of heating source, with priority given to electrically
heated buildings.
In 1989, Idaho Power began offering weatherization assistance in conjunction with the State of
Idaho Weatherization Assistance Program (WAP). In Oregon, Idaho Power offers weatherization
assistance in conjunction with the State of Oregon WAP. This allows CAP agencies to combine
Idaho Power funds with federal weatherization funds to serve more customers with special
needs in electrically heated homes.
Idaho Power has an agreement with each CAP agency in its service area for the WAQC program
that specifies the funding allotment, billing requirements, and program guidelines. Currently,
Residential Sector—Weatherization Assistance for Qualified Customers
Demand-Side Management 2022 Annual Report Page 95
Idaho Power oversees the program in Idaho through five regional CAP agencies: Eastern Idaho
Community Action Partnership (EICAP), El Ada Community Action Partnership (EL ADA),
Metro Community Services (Metro Community), South Central Community Action Partnership
(SCCAP), and Southeastern Idaho Community Action Agency (SEICAA). In Oregon,
Community Connection of Northeast Oregon, Inc. (CCNO), and Community in Action (CINA)
provide weatherization services for qualified customers.
The Idaho Department of Health and Welfare (IDHW) uses the DOE-approved energy audit
program (EA5) for the Idaho WAP and, therefore, the Idaho CAP agencies use the EA5.
Annually, Idaho Power verifies a portion of the homes weatherized under the WAQC program.
This is done through two methods. The first method uses a state monitoring process where
either an independent quality-control inspector or trained peers ensure measures were
installed to DOE and state WAP specifications. Utility representatives, weatherization personnel
from the CAP agencies, and CAPAI, review homes weatherized by each of the CAP agencies.
In 2022, eight Idaho Power funded homes were chosen for review.
For the second method, Idaho Power contracts with two companies that employ building
performance specialists to verify the installed measures. After verification, any required
follow-up is done by CAP agency personnel. In 2022, six homes were verified by Idaho Power’s
home verifiers.
Idaho Power reports the activities related to the WAQC program as set forth below in
compliance with IPUC Order No. 29505, as updated in Case No. IPC-E-16-30, Order No. 33702
and consolidates the WAQC Annual Report with Idaho Power’s Demand-Side Management
Annual Report each year.
Program Activities
Weatherized Homes and Non-Profit Buildings by County
In 2022, Idaho Power made $2,083,519 available to Idaho CAP agencies. Of the funds provided,
$934,615 were paid to Idaho CAP agencies, while $1,148,905 were accrued for future funding.
This relatively large carry over was caused by supply chain limitations and labor shortages
limiting the number of homes CAP agencies weatherized. Of the funds paid in 2022,
$849,650 directly funded audits, energy efficiency measures, and health and safety measures
for qualified customers’ homes (production costs) in Idaho, and $84,965 funded administration
costs to Idaho CAP agencies for those homes weatherized.
In 2022, Idaho Power funds provided for the weatherization of 147 homes and no non-profit
buildings in Idaho. Table 13 shows each CAP agency, the number of homes weatherized,
production costs, the average cost per home, administration payments, and total payments per
county made by Idaho Power.
Residential Sector—Weatherization Assistance for Qualified Customers
Page 96 Demand-Side Management 2022 Annual Report
Table 13. WAQC activities and Idaho Power expenditures by agency and county in 2022
Agency/County
Number of
Homes
Production
Cost
Average
Cost
Administration
Payment to Agency
Total
Payment
Idaho Homes
EICAP
Lemhi 6 $ 34,876 $ 5,813 $ 3,488 $ 38,364
Agency Total 6 $ 34,876 $ 3,488 $ 38,364
EL ADA
Ada 72 422,557 5,869 42,256 464,813
Elmore 8 52,174 6,522 5,217 57,391
Owyhee 10 65,230 6,523 6,523 71,754
Agency Total 90 $ 539,961 $ 53,996 $ 593,957
Metro Community Services
Adams 1 7,836 7,836 784 8,619
Boise 1 6,848 6,848 685 7,532
Canyon 19 97,333 5,123 9,733 107,066
Gem 2 15,374 7,687 1,537 16,911
Payette 4 29,365 7,341 2,936 32,301
Valley 2 13,725 6,863 1,373 15,098
Agency Total 29 $ 170,479 $ 17,048 $ 187,527
SCCAP
Blaine 1 8,634 8,634 863 9,498
Cassia 1 2,343 2,343 234 2,578
Jerome 4 18,113 4,528 1,811 19,924
Lincoln 2 9,045 4,523 905 9,950
Twin Falls 3 15,432 5,144 1,543 16,975
Agency Total 11 $ 53,567 $ 5,357 $ 58,924
SEICAA
Bannock 6 23,320 3,887 2,332 25,652
Bingham 2 7,487 3,744 749 8,236
Power 3 19,959 6,653 1,996 21,954
Agency Total 11 $ 50,766 $ 5,077 $ 55,842
Total Idaho Homes 147 $ 849,650 $ 84,965 $ 934,615
Non-Profit Buildings
Total Non-Profit Buildings 0 $ 0 $ 0 $ 0 $ 0
Oregon Homes
CCNO—Baker 0 0 0 0 0
Agency Total 0 0 0 $ 0 $ 0
CINA—Malheur 0 0 0 0 0
Agency Total 0 0 0 $ 0 $ 0
Total Oregon Homes 0 0 0 $ 0 $ 0
Total Program 147 $ 849,650 $ 84,965 $ 934,615
Note: Dollars are rounded.
Residential Sector—Weatherization Assistance for Qualified Customers
Demand-Side Management 2022 Annual Report Page 97
The base funding for Idaho CAP agencies is $1,212,534 annually, which does not include carry
over from the previous year. Idaho Power’s agreements with CAP agencies include a provision
that identifies a maximum annual average cost per home up to a dollar amount specified in the
agreement between each CAP agency and Idaho Power. The intent of the maximum annual
average cost allows the CAP agency flexibility to service some homes with greater or fewer
weatherization needs. It also provides a monitoring tool for Idaho Power to forecast year-end
outcomes. The average cost per home weatherized is calculated by dividing the total annual
Idaho Power production cost of homes weatherized by the total number of homes weatherized
that the CAP agencies billed to Idaho Power during the year. The maximum annual average cost
per home in the 2022 agreement was $6,000. In 2022, Idaho CAP agencies had a combined
average cost per home weatherized of $5,780.
CAP agency administration fees are equal to 10% of Idaho Power’s per-job production costs.
The average administration cost paid to agencies per Idaho home weatherized in 2022 was
$578. Not included in this report’s tables are additional Idaho Power staff labor, marketing,
and support costs for the WAQC program totaling just over $67,400 for 2022. These expenses
were in addition to the WAQC program funding requirements in Idaho specified in IPUC Order
No. 29505.
In compliance with IPUC Order No. 29505, WAQC program funds are tracked separately,
with unspent funds carried over and made available to Idaho CAP agencies in the following
year. In 2022, $870,985 in unspent funds from 2021 were made available for expenditures in
Idaho. Table 14 details the base funding and available funds from 2021, and the total amount of
2022 spending.
Table 14. WAQC base funding and funds made available in 2022
Agency

2022 Base
Available Funds
from 2021
Total 2022
Allotment

2022 Spending
Idaho
EICAP $ 12,788.00 $ 25,576.00 $ 38,364.00 $ 38,364.00
EL ADA 568,479.00 87,969.13 656,448.13 593,957.27
Metro Community Services 302,259.00 217,540.54 519,799.54 187,527.15
SCCAP 167,405.00 217,334.22 384,739.22 58,924.24
SEICAA 111,603.00 193,174.13 304,777.13 55,842.06
Non-profit buildings 50,000.00 129,391.44 179,391.44 0
Idaho Total $ 1,212,534.00 $ 870,985.46 $ 2,083,519.46 $ 934,614.72
Oregon
CCNO $ 6,750.00 $ 3,375.00 $ 10,125.00 $ 0
CINA 38,250.00 19,125.00 57,375.00 0
Oregon Total $ 45,000.00 $ 22,500.00 $ 67,500.00 $ 0

Residential Sector—Weatherization Assistance for Qualified Customers
Page 98 Demand-Side Management 2022 Annual Report
Because of supply chain issues and labor shortages, various weatherization department’s
production schedules were lower than normal, and less Idaho Power funding was spent in
2022. Unspent funding will be carried over to 2023.
Weatherization Measures Installed
Table 15 details home counts for which Idaho Power paid all or a portion of each measure’s
cost during 2022. The home counts column shows the number of times any percentage of that
measure was billed to Idaho Power during the year. If totaled, measure counts would be higher
than total homes weatherized because the number of measures installed in each home varies.
WAQC, like WAPs nationwide, are whole-house programs that offer several measures that have
costs but do not necessarily save energy, or for which the savings cannot be measured.
Included in this category are health and safety measures and home energy audits. Health and
safety measures are necessary to ensure weatherization activities do not cause unsafe
situations in a customer’s home or compromise a home’s existing indoor air quality (IAQ).
Idaho Power contributes funding for the installation of items that do not save energy, such as
smoke and carbon monoxide detectors, vapor barriers, electric panel upgrades, floor registers
and boots, kitchen range fans, and venting of bath and laundry areas. While these items
increase health, safety, and comfort and are required for certain energy-saving measures to
work properly, they increase costs of the job.
Table 15. WAQC summary of measures installed in 2022
Counts Production Costs
Idaho Homes
Audit 90 $ 10,242
Ceiling Insulation 29 28,888
LED lightbulbs 22 901
Doors 60 50,133
Ducts 14 7,708
Floor Insulation 24 32,126
Furnace Repair 4 3,015
HVAC Replacement 119 558,891
Health and Safety 17 12,815
Infiltration 85 12,957
Other 0 0
Pipes 7 760
Vents 4 482
Wall Insulation 2 563
Water Heater 4 3,726
Windows 70 126,443
Total Idaho Homes $ 849,650
Residential Sector—Weatherization Assistance for Qualified Customers
Demand-Side Management 2022 Annual Report Page 99
Counts Production Costs
Oregon Homes 0 0
Total Oregon Homes 0 0
Idaho Non-Profits 0 0
Total Idaho Non-Profit Measures 0 $ 0
Note: Dollars are rounded.
Re-Weatherization
Idaho Power identified a large increase in carry over funds to CAP agencies that had occurred
due to a combination of COVID-19 in-home activity restrictions, supply chain limitations and
labor shortages limiting the number of homes CAP agencies weatherized. In May 2022,
with support from EEAG, Idaho Power filed a proposal (IPC-E-22-15) with the IPUC designed to
address the increase by expanding eligibility for weatherization to include homes that had been
weatherized within the last rolling 14-year period but that had not received HVAC upgrades.
Because these homes are not eligible to receive federal funding for re-weatherization within a
rolling 14-year period based on DOE guidelines, Idaho Power’s proposal was to fund HVAC
upgrades at 100% of the cost for these jobs. In November 2022, the IPUC approved the
company’s application in Order No. 35583. No homes in this category were completed before
the end of the year.
Marketing Activities
Information about WAQC is available in a brochure (English and Spanish) and on the Income
Qualified Customers page of Idaho Power’s website. Idaho Power regional energy advisors and
EOEAs promote WAQC when working directly with customers in their communities, at fairs,
senior centers, and during other presentations in their regions. The CAP agencies also promote
the program through their outreach activities.
Cost-Effectiveness
In 2022, WAQC program cost-effectiveness was 0.17 from the UCT perspective and 0.32 from
the TRC perspective.
The savings values were updated in 2020 based on a billing analysis of program participants
conducted by a third party; there were no changes to the values used for reporting from
2020 to 2022. Idaho Power plans to update this billing analysis in 2023.
While final cost-effectiveness is calculated based on measured consumption data,
cost-effectiveness screening begins during the initial contacts between CAP agency
weatherization staff and the customer. In customer homes, the agency weatherization auditor
uses the EA5 tool to conduct the initial audit of the home. The EA5 tool is used to compare the
efficiency of the home prior to weatherization to the efficiency after the proposed
improvements and calculates the value of the efficiency change into a savings-to-investment
Residential Sector—Weatherization Assistance for Qualified Customers
Page 100 Demand-Side Management 2022 Annual Report
ratio (SIR). The output of the SIR is similar to the PCT ratio. If the EA5 computes an SIR of 1.0 or
higher, the CAP agency is authorized to complete the proposed measures. The weatherization
manager can split individual measure costs between Idaho Power and other funding sources
with a maximum charge of 85% of total production costs to Idaho Power. Using the audit tool
to pre-screen projects ensures each weatherization project will result in energy savings.
The 2022 cost-effectiveness analysis continues to incorporate the following directives from
IPUC Order No. 32788:
• Applying a 100% NTG value to reflect the likelihood that WAQC weatherization projects
would not be initiated without the presence of a program
• Claiming 100% of project savings
• Including an allocated portion of the indirect overhead costs
• Applying the 10% conservation preference adder
• Claiming $1 of benefits for each dollar invested in health, safety, and repair measures
• Amortizing evaluation expenses over a three-year period
Finally, the cost-effectiveness calculation removes the impacts of any accruals and reversals
associated with unspent dollars carried over into the following year. In 2022, the amount
carried over into 2023 was $277,919. By leaving this amount in the cost-effectiveness
calculation, it would overstate expenses in 2022 while the subsequent reversal would
understate expenses in 2023. Idaho Power will continue to work with EEAG, as well as the
weatherization managers who oversee the weatherization work, to discuss ways to improve the
program. For further details on the overall program cost-effectiveness assumptions,
see Supplement 1: Cost-Effectiveness.
Customer Education and Satisfaction
The CAP agency weatherization auditor explains to the customer which measures are analyzed
and why. Further education is done as the crew demonstrates the upgrades and how they will
help save energy and provide an increase in comfort. Idaho Power provides each CAP agency
with energy efficiency educational materials for distribution to customers during home visits.
Any customers whose homes are selected for the company’s post-weatherization home
verification receive additional information and can ask the home verifiers more questions.
A customer survey was used to assess major indicators of customer satisfaction throughout the
service area. All program participants in all regions were asked to complete a survey after their
homes were weatherized. Survey questions gathered information about how customers
learned of the program, reasons for participating, how much customers learned about saving
energy in their homes, and the likelihood of household members changing behaviors to use
energy wisely.
Residential Sector—Weatherization Assistance for Qualified Customers
Demand-Side Management 2022 Annual Report Page 101
Idaho Power received survey results from 132 of 147 households weatherized by the program
in 2022. Some highlights include the following:
• Over 48% of respondents learned of the program from a friend or relative, and almost
17% learned of the program from an agency flyer. Over 14% learned of the program
from the Idaho Power website.
• Over 48% of the respondents reported their primary reason for participating in the
weatherization program was to reduce utility bills, almost 20% wanted to improve the
comfort of their home, and almost 18% had concerns about their existing furnace.
• Over 23% reported they learned how air leaks affect energy usage, and almost 23%
indicated they learned how to use energy wisely during the weatherization process.
• Over 15% of respondents said they learned how to program the new thermostat.
Most respondents (over 98%) reported they were likely to change habits to save energy,
and over 99% reported they have shared all the information about energy use with
members of their household.
• Over 92% of the respondents reported they think the weatherization they received will
significantly affect the comfort of their home, and almost all (99.12%) said they were
“very satisfied” with the program.
• Over 19% of the respondents reported the habits they were most likely to change to
save energy was turning the thermostat down in winter and up in the summer.
Turning off lights when not in use was reported by over 19% of the respondents, and
washing full loads of clothes was reported by over 15% as a habit they and members of
the household were most likely to adopt to save energy.
A summary of the survey is included in Supplement 2: Evaluation.
2023 Plans
In 2023, Idaho Power will continue to provide financial assistance to CAP agencies while
exploring changes to improve program delivery. The company will also continue to provide the
most benefit possible to special-needs customers while working with Idaho and Oregon WAP
personnel. Since the retirement of the Idaho state WAP energy audit tool (EA5) in late 2022,
CAP agency personnel will invoice Idaho Power with a new job cost calculator starting in 2023.
The job cost calculator will be filled with information from the new state audit tool, ECOS.
Idaho Power plans to continue to verify approximately 5% of the homes weatherized under the
WAQC program via home-verification companies and the Idaho and Oregon state
monitoring process.
In 2023, Idaho Power will support the whole-house philosophy of the WAQC program and
Idaho and Oregon WAP by continuing to allow a $6,000 annual maximum average per-home
Residential Sector—Weatherization Assistance for Qualified Customers
Page 102 Demand-Side Management 2022 Annual Report
cost. The company will continue to work with CAPAI, CAP agencies, and IDHW to develop
recommendations and ideas to help improve the program for customers with special needs.
In Idaho during 2023, Idaho Power expects to contribute the base amount plus available funds
from 2022 of just under $1,148,905 to total $2,361,439 in weatherization measures and agency
administration fees. Of this amount, approximately $229,391 will be provided in the non-profit
pooled fund to weatherize buildings housing non-profit agencies that primarily serve qualified
customers in Idaho, with an allowance for annual unused non-profit funds to be used toward
additional residential weatherization projects.
The newly approved re-weatherization option will be implemented in 2023. A list of customers
that received weatherization within a prior 14-year rolling period but did not receive HVAC
system replacements are being provided to weatherization managers. From these lists,
weatherization managers will contact customers and work with HVAC contractors to determine
whether HVAC upgrades are warranted and identify the type of system that would work best in
the qualified home. Based on Idaho state WAP guidelines, the HVAC contractor may replace the
HVAC system of the previously weatherized home and have the completed home inspected by
the entity that issues the permit. Re-weatherization jobs will be invoiced to Idaho Power
separately from regular WAQC jobs and will be paid with funds from each CAP Agency’s
individual portion of the annual WAQC amount which includes carry over of unused funds from
previous years. Re-weatherized homes will be reported in the company’s annual DSM report as
a portion of the individual WAQC report.
Idaho Power will continue to maintain the program content on its website and include it with
other marketing collateral.

Residential Sector—Weatherization Solutions for Eligible Customers
Demand-Side Management 2022 Annual Report Page 103
Weatherization Solutions for Eligible Customers
2022 2021
Participation and Savings
Participants (homes) 27 7
Energy Savings (kWh) 48,233 12,591
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $198,198 $54,793
Oregon Energy Efficiency Rider $0 $0
Idaho Power Funds $7,590 $2,863
Total Program Costs—All Sources $205,788 $57,656
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.307 $0.317
Total Resource Levelized Cost ($/kWh) $0.307 $0.317
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 0.15 0.15
Total Resource Benefit/Cost Ratio 0.23 0.28

Description
Weatherization Solutions for Eligible Customers is an energy efficiency program designed to
serve Idaho Power residential customers in Idaho whose income falls between 175% and 250%
of the current federal poverty level. Initiated in 2008, the program is designed to mirror the
WAQC program. These customers often do not have disposable income to invest in energy
efficiency upgrades, and they typically live in housing similar to WAQC customers.
The program also benefits certain customers on the state weatherization waiting list.
When customer income overlaps both programs, this program may offer an earlier
weatherization date than state WAP, resulting in less wait time for the customer and quicker
energy savings.
Potential participants are interviewed by a participating contractor to determine household
occupant income eligibility, as well as to confirm the home is eligible. If the home is a rental,
the landlord must agree to maintain the unit’s current rent for a minimum of one year, and to
help fund a portion of the cost of weatherization. If the customer is eligible, an auditor inspects
the home to determine which upgrades will save energy, improve indoor air quality, and/or
provide health and safety measures for the residents. To be approved, energy efficiency
measures and repairs must have an SIR of 1.0 or higher, interact with an energy-saving
measure, or be necessary for the health and safety of the occupants.
Residential Sector—Weatherization Solutions for Eligible Customers
Page 104 Demand-Side Management 2022 Annual Report
The Weatherization Solutions for Eligible Customers program uses a home audit tool called the
HAT14.1 that is similar to the EA5 audit tool used in WAQC. The home is audited for energy
efficiency measures, and the auditor proposes upgrades based on the SIR ratio calculated by
HAT14.1. As in WAQC, if the SIR is 1.0 or greater, the contractor is authorized to upgrade that
measure. Measures considered for improvement are window and door replacement; ceiling,
floor, and wall insulation; HVAC repair and replacement; water heater repair and replacement;
and pipe wrap. Also included is the potential to replace lightbulbs and refrigerators.
Contractors invoice Idaho Power for the project costs, and if the home is a rental, a minimum
landlord payment of 10% of the cost is required.
Idaho Power’s agreement with contractors includes a provision that identifies a maximum
annual average cost per home. The intent of the maximum annual average cost is to allow
contractors the flexibility to service homes with greater or fewer weatherization needs. It also
provides a monitoring tool for Idaho Power to forecast year-end outcomes.
Program Activities
Due to extended COVID-19 labor shortages, some contractors continued to experience
hardships hiring and training weatherization crew members resulting in lower production
numbers in 2022. Contractors weatherized 27 Idaho homes for the program: two in CAP’s
eastern region, 23 in CAP’s south-central region, and two in Idaho Power’s Capital region.
Of those 27 homes weatherized, 18 were single-family, seven were manufactured homes,
and two were multi-family units. Contractors reported increased costs for materials and
equipment from previous years.
Two independent companies performed random verifications of weatherized homes and visited
with customers about the program. In 2022, seven homes were verified and of those
verifications, one job required the Contractor to return to perform minor repairs.
Marketing Activities
The program was not marketed in 2022 to allow contractors time to work through their existing
waiting lists, which are a result of worker shortages, supply chain restrictions, and the high
volume of WAQC applicants on regional CAP Agency waiting lists.
Cost-Effectiveness
In 2022, the Weatherization Solutions for Eligible Customers program cost-effectiveness was
0.15 from the UCT perspective and 0.23 from the TRC perspective.
Weatherization Solutions for Eligible Customers projects, similar to WAQC program guidelines,
benefit from a pre-screening of measures through a home audit process. The home audit
process ensures an adequate number of kWh savings to justify the project and provides more
consistent savings for billing analysis. See WAQC cost-effectiveness for a discussion of the audit
Residential Sector—Weatherization Solutions for Eligible Customers
Demand-Side Management 2022 Annual Report Page 105
and prescreening process, which is similar for both programs. In 2023, Idaho Power plans to
conduct a billing analysis of program participants to update the savings assumptions associated
with the program.
For further details on the overall program cost-effectiveness assumptions, see Supplement 1:
Cost-Effectiveness.
Customer Satisfaction
A customer survey was used to assess major indicators of customer satisfaction with the
program throughout the service area. Program participants were asked to complete a survey
after their homes were weatherized. Survey questions gathered the following information:
• How customers learned of the program
• Reasons for participating
• How much customers learned about saving energy in their homes
• The likelihood of household members changing behaviors to use energy wisely
Idaho Power received survey results from 21 of 27 households weatherized by the program in
2022. Some highlights include the following:
• Over 21% of respondents learned of the program from a friend or relative, and another
almost 11% learned of the program from a letter in the mail. Several people cited
learning about the program through a bill stuffer.
• Over 63% of the respondents reported their primary reason for participating in the
weatherization program was to reduce utility bills, and over 21% wanted to improve the
comfort of their home.
• Over 20% reported they learned how air leaks affect energy usage, and the same
percentage indicated they learned how insulation affects energy usage.
• Over 19% of respondents said they learned how to use energy wisely. 100% reported
they were very likely to change habits to save energy, and 100% reported they have
shared all the information about energy use with members of their household.
• Over 84% of the respondents reported they think the weatherization they received will
significantly affect the comfort of their home, and 100% said they were “very satisfied”
with the program.
• Almost 41% of the respondents reported the habit they were most likely to change was
unplugging electrical equipment when not in use, and over 9% said that washing full
loads of clothes was a habit they were likely to adopt to save energy. Turning the
thermostat up in the summer and down in the winter was reported by almost 5% of the
respondents as a habit they and members of the household were most likely to adopt to
save energy.
A summary of the survey is included in Supplement 2: Evaluation.
Residential Sector—Weatherization Solutions for Eligible Customers
Page 106 Demand-Side Management 2022 Annual Report
2023 Plans
It is anticipated that program activity may be lower than normal again in 2023 due to worker
shortages, supply chain restrictions, and the high volume of WAQC applicants on regional CAP
Agency waiting lists.
Idaho Power will update brochures as necessary to help spread the word about the program in
all communities in 2023. If needed, additional marketing for the program may include bill
inserts, emails, News Briefs, website updates, and ads in various regional publications,
particularly those with a senior and/or low-income focus. Social media posts and boosts,
coordinated partner content, and employee education may be used to increase awareness.
Regional marketing and targeted digital ads will be considered based on need as evidenced by
any regional contractor’s waiting list for Weatherization Solutions for Eligible
Customers services.
C&I Sector Overview
Demand-Side Management 2022 Annual Report Page 107
Commercial & Industrial Sector Overview
In 2022, Idaho Power’s C&I sector consisted of 77,306 commercial, governmental, school,
and small business customers. The number of customers increased by 1,284 or 1.7% versus
2021. Energy use per month for customers in this sector is not as homogenous as other
customer sectors and can vary by several hundred thousand kWh each month depending on
customer type. In 2022, the commercial sector represented 27% of Idaho Power’s total retail
annual electricity sales.
Industrial and special contract customers are Idaho Power’s largest individual energy
consumers. In 2022, there were 125 customers in this category, representing approximately
22.2% of Idaho Power’s total retail annual electricity sales.
Idaho Power’s C&I sector has many energy efficiency programs available to commercial,
industrial, governmental, schools, and small business customers. The suite of options can help
businesses of all sizes implement energy efficiency measures.
Table 16. Commercial/Industrial sector program summary, 2022
Total Cost Savings
Program Participants Utility Resource
Annual Energy
(kWh)
Peak Demand
(MW)*
Demand Response
Flex Peak Program ....................................... 159 $ 519,618 $ 519,618 24.5/30
Total ...................................................................................................... $ 519,618 $ 519,618 24.5/30
Energy Efficiency
CIEE
Custom Projects ...................................... 106 8,919,927 25,715,468 56,157,060
Green Motors Initiative—Industrial ......... 9

0 3,424 19,851
New Construction .................................... 88 2,780,507 3,641,930 27,615,777
Retrofits .................................................. 525 4,870,916 13,402,016 22,890,678
Commercial Energy-Saving Kits ...................... 334 22,770 22,770 48,758
Small Business Direct Install ........................... 680 1,345,429 1,345,429 3,228,365
Total ...................................................................................................... $ 17,939,548 $ 44,131,037 109,960,489
Notes:
See Appendix 3 for notes on methodology and column definitions.
Totals may not add up due to rounding.
*

Commercial and Industrial DSM Programs
C&I Energy Efficiency—Custom Projects. For projects not covered by the New Construction or
Retrofits options, Custom Projects offers incentives for qualifying large, custom energy
efficiency projects and energy-management measures, such as strategic energy management
C&I Sector Overview
Page 108 Demand-Side Management 2022 Annual Report
(SEM) cohorts, tune-ups, system optimization, and recommissioning. Additionally,
Idaho business customers who wish to find ways to save energy and to quantify their savings
can obtain a scoping assessment and detailed assessment through this option.
C&I Energy Efficiency—New Construction. This option offers specific incentives for designing
and building better-than-code energy-efficient features into a new construction,
major renovation, addition, expansion, or change-of-space project. A Professional Assistance
Incentive (PAI) is available for the architect or engineer on the project through this option.
C&I Energy Efficiency—Retrofits. This option offers prescriptive incentives for energy-saving
retrofits to existing equipment or facilities.
Green Motors Initiative (GMI). Under the GMI, service center personnel are trained and
certified to repair and rewind motors to improve reliability and efficiency. If a rewind returns a
motor to its original efficiency, the process is called a “Green Rewind.” By rewinding a motor
under this initiative, customers may save up to 40% of the cost of a new motor.
Commercial Energy-Saving Kits. This program offers free commercial kits filled with products
and tips to help businesses save energy. The commercial kit is assembled and delivered directly
to Idaho Power’s business customers by a third-party vendor.
Flex Peak Program. A demand response program that pays an incentive to C&I customers who
voluntarily reduce energy use during periods of high energy demand or for other system needs.
Small Business Direct Install (SBDI). SBDI targets typically hard-to-reach small business
customers. SBDI is implemented by a third-party contractor that provides turn-key services.
Idaho Power pays 100% of the cost to install eligible measures for customers who use less than
25,000 kWh annually. SBDI is offered to eligible customers in a strategic geo-targeted approach.
Oregon Commercial Audits. This statutory-required program offers free energy audits,
evaluations, and educational products to Oregon customers to help them achieve
energy savings.
Marketing
In 2022, Idaho Power continued to market the programs listed above, targeting the following
customers: commercial, industrial, government, schools, small businesses, architects,
engineers, and other design professionals.
Bill Inserts
A bill insert highlighting how Idaho Power’s incentives can save customers money was
included in 33,030 business customer bills in March, and a version of the insert was included in
39,407 bills in July.
C&I Sector Overview
Demand-Side Management 2022 Annual Report Page 109
Print and Digital Advertising
In 2022, the print ads focused on promoting offered incentives and their availability to
businesses of all sizes. The company also continued to promote energy efficiency with
messages around safe, reliable, affordable, and clean energy in select publications.
Print ads ran in the Idaho Business Review in April, May, August, September, October,
and November. Also, ads ran in the Building Owners and Managers Association (BOMA)
membership directory and symposium program, Idaho Business Review Top Projects Awards
publication, and the Idaho Association of General Contractors membership directory.
Additionally, Idaho Power sponsored the Construction section in the Idaho Business Review’s
Book of Lists, which included an ad, company logo in the table of contents, and an article
highlighting Idaho Power and the company’s energy efficiency programs.
Idaho Power continued using search engine marketing to display Idaho Power’s C&I Energy
Efficiency Program near the top of the search results with the paid search terms when
customers search for energy efficiency business terms. These ads received 145,184 impressions
and 18,086 clicks.
Newsletters
Idaho Power produces a monthly newsletter called Connections that is distributed to all
customers and covers a variety of topics. The February issue was dedicated to small-business-
related energy efficiency topics, including the Zeppole energy efficiency story, energy-saving
resources for small businesses, and the impact small businesses have at Idaho Power.
Idaho Power produces and distributes Energy@Work, a quarterly newsletter about
Idaho Power company information and energy efficiency topics for business customers.
In 2022, newsletters were delivered electronically.
• The spring issue was sent to 16,557 customers in March. The issue focused on the
demand response program changes and energy efficiency incentives that benefited
customers in Blackfoot and Sun Valley.
• The summer issue, sent to 16,995 customers in June, focused on celebrating dairy
month, City of Boise and Lamb Weston receiving an incentive for their energy efficiency
projects, and 2022 training opportunities.
• The fall issue was sent to 17,407 customers in September. The issue included a thank
you to participants in the Flex Peak demand response program, an article
about providing businesses with reliable and affordable energy, and information about
the industrial Wastewater Energy Cohort and commercial ESKs.
• The winter issue was sent to 17,690 customers in December. The issue included articles
about Idaho Power’s mobile app that helps small businesses, Idaho Power support for
Agropur’s energy-saving projects, and workshops for school cohort participants.
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Page 110 Demand-Side Management 2022 Annual Report
Airport Advertising
To reach business customers, Idaho Power continued to display two backlit ads throughout the
airport in 2022. The ad promotes how Idaho Power helps power businesses and is displayed in
the main concourse walkway for increased visibility. Additionally, an ad on alternating airport
display boards highlighted the company’s clean energy goal—Clean Today. Cleaner
Tomorrow.®—and the role energy efficiency plays in achieving that goal.
Radio
Idaho Power sponsored messages on public radio stations in Boise, Twin Falls, and Pocatello
from August through October. The company ran a total of 402 messages in Boise and Twin Falls,
and 786 messages in Pocatello.
Social Media
Idaho Power continued using regular LinkedIn posts focused on energy-saving tips,
program details, incentives, and training opportunities. When appropriate, these messages
were also shared on Idaho Power’s Facebook and Twitter pages.
Public Relations
Idaho Power provides PR support to customers who want to publicize the work they have done
to become more energy efficient. Upon request, Idaho Power creates large-format checks used
for media events and/or board meetings. Idaho Power will continue to assist customers with PR
opportunities by creating certificates for display within their buildings and speaking at press
events, if requested.
These opportunities were available in 2022, after years of postponement due to the pandemic.
Idaho Power produced checks and supported PR efforts for several companies, including City of
Blackfoot, City of Ketchum, Micron, Lamb Weston, Power County Hospital, City of Twin Falls,
Kuna Joint School District, Materne, Agropur, Ford Idaho Center, and Boise School District.
Association and Event Sponsorships
Idaho Power’s C&I Energy Efficiency Program typically sponsors a number of associations and
events. In 2022, some of the events were back to an in-person format.
The company sponsored the BOMA Commercial Real Estate Symposium February 14–15 and
placed an ad and article in the event program. During the event, a company executive was a
speaker on a panel, slides were presented with key company facts that rotated on the screen
before the event, and Idaho Power had a booth with materials promoting energy efficiency.
Takeaway brochures were placed at each table.
Idaho Power remained a sponsor of the Idaho Business Review’s Top Projects Awards held in
October in Boise. The company logo was used throughout the event, an Idaho Power employee
C&I Sector Overview
Demand-Side Management 2022 Annual Report Page 111
spoke during the event as a long-standing judge, and company materials were placed at
the tables.
Idaho Power sponsored the Edison Electric Institute (EEI) National Accounts Workshop held in
October in Indianapolis. Promotion included the company logo, a booth with brochures and
materials, and program descriptions on the EEI online marketplace.
Customer Satisfaction
Idaho Power conducts the Burke Customer Relationship Survey each year. In 2022, on a scale of
zero to 10, small business survey respondents rated Idaho Power 8.04 regarding offering
programs to help customers save energy, and 7.82 related to providing customers with
information on how to save energy and money. Twelve percent of small business respondents
indicated they have participated in at least one Idaho Power energy efficiency program. Of the
small business survey respondents who have participated in at least one Idaho Power energy
efficiency program, 85% are “very” or “somewhat” satisfied with the program.
In 2022, on a scale of zero to 10, large C&I survey respondents rated Idaho Power 9.06
regarding offering programs to help customers save energy, and 8.73 related to providing
customers with information on how to save energy and money. Thirty-eight percent of large
C&I respondents indicated they have participated in at least one Idaho Power energy efficiency
program. Of the large C&I survey respondents who have participated in at least one Idaho
Power energy efficiency program, 98% are “very” or “somewhat” satisfied with the program.
Training and Education
In 2022, Idaho Power engineers, program staff, field representatives, and hired consultants
continued to provide technical training and education to help customers learn how to identify
opportunities to improve energy efficiency in their facilities. The company has found that these
activities increase awareness and participation in its energy efficiency and demand response
programs and enhance customer program satisfaction. To market this service and distribute
the training schedule and resources, Idaho Power used its website, email, and the
Energy@Work newsletter.
During each training session, a program engineer gave an overview of the C&I Energy Efficiency
Program incentives available to customers.
As part of the training and education outreach activity, Idaho Power collaborated with and
supported stakeholders and organizations, such as Integrated Design Lab (IDL) and the
American Society of Heating, Refrigeration, and Air Conditioning Engineers (ASHRAE). Using
Idaho Power funding, IDL performed several tasks aimed at increasing the energy efficiency
knowledge of architects, engineers, trade allies, and customers. Specific activities included
C&I Sector Overview
Page 112 Demand-Side Management 2022 Annual Report
sponsoring a BSUG, conducting Lunch & Learn sessions at various design and engineering firms,
and offering the Energy Resource Library (ERL).
Idaho Power delivered six equivalent full-time days of live, online technical training sessions in
2022 at no cost to the customers over the course of 11 days. Topics included the following:
• HVAC System Testing for Energy Efficiency
• Motors and VFDs
• Fan System Training
• Chilled Water System and Cooling Towers
• Energy Management Systems
• Compressed Air Training
The level of participation in 2022 remained high, with 216 individuals signing up and
150 attending the technical sessions. Due to the virtual nature of the course delivery, in some
cases there were multiple attendees at a single login location. Customer feedback indicated the
average satisfaction level was 87%. Idaho Power’s average cost to deliver the technical trainings
in 2022 was approximately $4,567 per class. Idaho Power surveyed customers to obtain
feedback on the training program. After reviewing the results of the survey, Idaho Power plans
to implement suggestions to continue providing valuable training to meet customers’ needs.
Additionally, Idaho Power offered four live, online technical training sessions to industrial
wastewater customers, and extended invitations to those outside of the cohort participants.
Topics included the following:
• Water Energy Basics
• Wastewater Typical No-/Low-Cost Opportunities
• Pumps and Efficiency
• Activated Sludge Basics
Industrial wastewater trainings were attended by 50 participants. Cohort members and other
operators were invited and offered continuing education units for industrial wastewater
professionals. Each course is designed to study improved operation, quality, and energy
performance for different systems.
Aside from the classes listed above, Idaho Power also partnered with the NEEC to administer a
Building Operator Certification Level I Course that began in November 2021 and continued
through May 2022. Idaho Power sponsored 17 customers who signed up for the training and
paid $900 of the $1,895 tuition cost upon completion.
C&I Sector Overview
Demand-Side Management 2022 Annual Report Page 113
Field Staff Activities
Energy efficiency opportunities continue to be an important factor for most businesses.
Many of our large commercial customers have been approached to evaluate other creative
solutions to manage their energy, such as installing solar coupled with batteries. The energy
advisors have had many opportunities to help evaluate these solutions on behalf of customer
requests and generally the least-cost option continues to be energy efficiency. Idaho Power’s
energy efficiency programs are designed to accommodate all possible efficiency opportunities,
ranging from equipment improvements to a variety of business cohorts that offer support and
ongoing training for a long-term, more sustainable approach to energy efficiency.
Idaho Power has trained friendly and engaged energy advisors in each region and while market
uncertainty has slowed some projects, the energy advisors continue to support and influence
participation. For a time during COVID-19, Idaho Power’s energy advisors were performing
most of their annual visits online or by phone. In general, the energy advisors returned to
in-person site visits in 2022. They have, however, found that a combination of in-person and
web meetings offers more customer flexibility. The company continued to offer online technical
training to commercial building engineers, trade allies, and other stakeholders to help them be
successful with the ongoing promotion of energy efficiency opportunities.

C&I Sector—Commercial and Industrial Energy Efficiency Program
Page 114 Demand-Side Management 2022 Annual Report
Commercial and Industrial Energy Efficiency Program
2022 2021
Participation and Savings*
Participants (projects) 728 1,021
Energy Savings (kWh)** 106,683,366 92,465,723
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source***
Idaho Energy Efficiency Rider $16,301,140 $14,375,182
Oregon Energy Efficiency Rider $266,764 $742,013
Idaho Power Funds $3,445 $9,630
Total Program Costs—All Sources $16,571,349 $15,126,824
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.016 $0.017
Total Resource Levelized Cost ($/kWh) $0.043 $0.043
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 2.86 2.86
Total Resource Benefit/Cost Ratio 1.33 1.46
*Metrics for each option (New Construction, Custom Projects, and Retrofits) are reported separately in the appendices and in Supplement 1: Cost-Effectiveness.
**2021 total includes 20,430 kWh of energy savings from four GMI projects. 2022 total includes 19,851 kWh of energy savings from 9 GMI
projects.
***2021 and 2022 dollars include totals for New Construction, Custom Projects, and Retrofits.
Description
Three major program options targeting different energy efficiency projects are available to
commercial, industrial, governmental, schools, and small business customers in the company’s
Idaho and Oregon service areas: Custom Projects, New Construction, and Retrofits.
Idaho Power has found providing facility energy assessments, customer technical training, and
education services are key to encouraging customers to consider energy efficiency
modifications. The 2022 activities and results not already described in the C&I Sector Overview
are described below.
Custom Projects
The Custom Projects option provides incentives for energy efficiency modifications to new and
existing facilities. The goal is to encourage energy savings in Idaho and Oregon service areas by
helping customers implement energy efficiency upgrades or energy management projects.
Additionally, Idaho Power operates SEM cohorts under the Custom Projects option.
Incentives reduce customers’ payback periods for custom modifications and promote
energy-saving operations that might not otherwise be completed. The Custom Projects option
also offers energy assessment services and customer training to help identify and evaluate
potential energy-saving modifications or projects.
C&I Sector—Commercial and Industrial Energy Efficiency Program
Demand-Side Management 2022 Annual Report Page 115
Interested customers submit a pre-approval application to Idaho Power for potential
modifications identified by the customer, Idaho Power, or a third-party consultant. Idaho Power
reviews each application and works with the customer and vendors to provide or gather
sufficient information to support the estimated energy-savings calculations, then pre-approves
the project. Then, the customer moves forward with the project. In some cases, large,
complex projects may take as long as two or more years to complete.
Once the project is completed, customers submit a payment application, and each project is
reviewed to ensure energy savings are achieved. Idaho Power engineering staff or a third-party
consultant verifies the energy-savings methods and calculations. Through this verification
process, the final energy savings and the project costs are estimated.
On the larger and more complex projects, Idaho Power or a third-party consultant conducts
on-site power monitoring and data verification (M&V) before and after project implementation
to confirm energy savings are obtained and are within program guidelines. If changes in project
scope take place, Idaho Power recalculates energy savings and incentive amounts based on the
actual installed equipment and performance.
New Construction
The New Construction option enables customers in Idaho Power’s Idaho and Oregon service
areas to incorporate energy-efficient design features and technologies into new construction,
expansion, or major remodeling projects. Initiated in 2004, the New Construction option
currently offers incentives for 33 energy-saving building and design features related to efficient
lighting, lighting controls, building shell, HVAC equipment, HVAC controls, variable speed drives,
refrigeration, compressed air equipment, appliances, and other equipment. A complete list of
the measures offered through New Construction is included in Supplement 1:
Cost-Effectiveness. The customer may otherwise lose savings opportunities for these types of
projects. The new construction and major renovation project design and construction process
often encompasses multiple calendar years. In addition to the customer incentive, a PAI is
available to architects and/or engineers for supporting technical aspects and documentation of
a project.
Retrofits
The Retrofits option is Idaho Power’s prescriptive measure option for existing facilities that
offers incentives to customers in Idaho and Oregon for a defined list of energy efficiency
upgrade measures. Eligible measures cover a variety of energy-saving opportunities in lighting,
HVAC, building shell, food service equipment, and other commercial measures. A complete list
of the measures offered through Retrofits is included in Supplement 1: Cost-Effectiveness.
C&I Sector—Commercial and Industrial Energy Efficiency Program
Page 116 Demand-Side Management 2022 Annual Report
Program Activities—Custom Projects
The Custom Projects option provides incentives for both custom capital projects and
energy-management projects.
Incentive levels for custom capital projects remained the same in 2022, at $0.18 per kWh of
estimated kWh savings for one year, up to 70% of the project cost.
Idaho Power provides incentives for conducting pressurized, underground water leak
assessments and fixing those leaks. The program reimburses $1,000 per five miles of pipe
detected for a third-party leak assessment in addition to the standard capital project incentive
of $0.18 per kWh of first-year savings for repair.
The energy management incentive of $0.025 per first-year kWh saved, up to 100% of the
eligible costs (added in 2020), also remained the same in 2022. Compared to typical custom
capital projects, energy management projects tend to have the following:
• A shorter measure life and a much lower cost
• O&M changes that save energy without interrupting the customer’s service or product
• Cost-effective energy savings from measures rooted in low-cost or no-cost
O&M improvements.
Compressed air system leak repairs are eligible under the energy management incentive at
$0.025 per kWh estimated to be saved in one year up to 100% of project cost. Customers can
use their own instrumentation or work with one of Idaho Power’s third-party consultants to
identify leaks. Energy savings achieved from fixing leaks can be quantified, and project costs are
calculated by factoring in the material cost to fix the leaks as well as any labor requirements.
Idaho Power funds the cost of engineering services, up to $4,500, for conducting energy
scoping assessments to encourage its larger customers to adopt energy efficiency
improvements. Idaho Power is currently contracted with six firms to provide scoping
assessments and general energy efficiency engineering support services through 2025. Two of
the firms are focused on energy modeling to support cohorts and other energy management
offerings. The other four firms provide a wide array of engineering services, including scoping
assessments, detailed assessments, energy modeling, and various SEM programs.
The Custom Projects option had a successful year with a total of 106 completed projects (5 of
which were in Oregon) and achieved energy savings of 56,157 MWh (Table 16), which is a 5%
increase compared to 2021. COVID-19 impacts continued to present challenges for projects in
2022, and many projects were slowed down by materials and labor issues.
Idaho Power also received 108 new applications in 2022, representing a potential of
64,775 MWh of savings on future projects.
C&I Sector—Commercial and Industrial Energy Efficiency Program
Demand-Side Management 2022 Annual Report Page 117
In 2022, Idaho Power contractors completed 26 scoping assessments on behalf of Idaho Power
customers. These assessments identified over 28,984 MWh of savings potential and will be
used to promote future projects.
Table 17. Custom Projects annual energy savings by primary option measure, 2022
Option Summary by Measure Number of Projects kWh Saved
Compressed Air ..................................... 11 8,111,646
Controls ................................................. 1 152,413
Energy Management ............................. 19 12,323,305
Fans ....................................................... 1 2,861,994
HVAC ..................................................... 8 4,049,007
Motors ................................................... 3 207,161
Other ..................................................... 9 6,196,494
Pump ..................................................... 5 1,706,036
Refrigeration.......................................... 26 8,070,096
VFD ........................................................ 23 12,478,908
Total* .................................................... 106 56,157,060
*Does not include GMI project counts and savings.
Custom Projects engineers and the key account energy advisors visited large C&I customers to
conduct initial facility walk-throughs, commercial/industrial efficiency program informational
sessions, and training on specific technical energy-saving opportunities. Virtual/remote
capabilities were implemented when health or safety restrictions were necessary. Idaho Power
also provided sponsorship for the 2022 ASHRAE Technical Conference that focused on
Integrating with Nature and had numerous energy efficiency related presentations. Custom
Projects engineers gave presentations on Idaho Power programs and offerings at the Cohort for
Schools Final Workshop, the Treasure Valley Water Summit, and two presentations at
Wastewater Cohort Workshops (virtual).
The Streamlined Custom Efficiency (SCE) offering works to keep vendor engagement high,
targeting projects that are typically too small to participate under the Custom Projects option.
Currently, the SCE offering provides custom incentives for refrigeration controllers for walk-in
coolers, process related VFDs, and other small, vendor-based projects that do not qualify for
prescriptive incentives.
Idaho Power contracted with a third party to manage SCE data collection and analysis for each
project. In 2022, the SCE offering processed 18 projects totaling 6,365 MWh of savings and
$667,555 in incentives.
Cohorts
Idaho Power has SEM cohorts to engage with customers in group settings, allowing interaction
and economies of scale in working with multiple customers on SEM.
C&I Sector—Commercial and Industrial Energy Efficiency Program
Page 118 Demand-Side Management 2022 Annual Report
The Water Supply Optimization Cohort (WSOC), Wastewater Energy Efficiency Cohort
(WWEEC), and the Continuous Energy Improvement (CEI) Cohort for Schools program offerings
are driving a significant number of new projects in addition to increasing vendor engagement
from the SCE offering while providing high levels of customer satisfaction. Reported cohort
savings correlate to energy management incentives; any capital projects promoted or identified
in SEM are reported and incentivized through the Custom Projects, New Construction or
Retrofits options of the C&I Program, not as a cohort savings number.
Cohorts are structured to offer three phases of support.
1. The active phase, typically the first two years of engagement with strong consultant
support, includes energy team development, energy policy development,
energy model creation, training and report-out workshops, energy champion and
team calls, and general energy awareness.
2. The maintaining phase includes medium consultant support and is typically years
three through five or six. This phase includes consultant maintenance of facility
energy models, monthly energy champion calls, report-out workshops, and ongoing
general development.
3. The sustaining phase is typically beyond year five or six where the participants
manage activities on their own including maintenance of energy models and ongoing
focus on energy-saving activities with little consultant support. Participants in this
phase have the option to participate in report-out workshops but cohort-related
energy savings are no longer claimed, and consultant support is minimal.
Water Supply Optimization Cohort (WSOC). The WSOC began in January 2016. The goal of the
cohort is to equip water professionals with the skills necessary to independently identify and
implement energy efficiency opportunities that produce long-term energy and cost savings. The
Eastern Idaho Water Cohort (EIWC) began in January 2018 with the goal to offer the WSOC to
the eastern part of Idaho Power’s service area. These two cohorts are collectively represented
under the WSOC offering, despite EIWC being two years junior to WSOC in terms of program
life.
Sixth-year incentives (WSOC) and savings totaled $3,723 and 238,929 kWh per year. For the
participants in EIWC, fourth-year incentives and savings totaled $1,921 and 488,318 kWh per
year. Combined, incentives and savings totaled $5,644 and 727,247 kWh per year.
Idaho Power continued the cohort for 10 of the original 15 WSOC participants and both EIWC
participants will be continuing in the offering. Two participants are in the maintaining phase
and 10 are in the sustaining phase. Idaho Power’s contractor periodically contacted participants
to check on project progress and opportunities and to address energy model data updates.
C&I Sector—Commercial and Industrial Energy Efficiency Program
Demand-Side Management 2022 Annual Report Page 119
Wastewater Energy Efficiency Cohort (WWEEC). In January 2014, Custom Projects launched
WWEEC, a two-year cohort training approach and incentives for low-cost or no-cost energy
improvements for 11 municipal wastewater facilities in Idaho Power’s service area. In 2016,
Idaho Power increased the duration of WWEEC to further engage customers. Five of the 11
original participants are now in the maintaining phase and six participants are in the sustaining
phase. In 2021, one facility re-engaged with the cohort after major renovations; the facility was
re-baselined and is currently in the active phase.
In 2022 (the sixth year), the consultant contacted the participants to check on progress,
discuss opportunities, and address energy model data updates.
Continuous Energy Improvement Cohort for Schools. The goal of this cohort is to equip school
district personnel with hands on training and guidance to help them get the most out of their
systems while reducing energy consumption. The fifth program year of the Cohort for Schools
ran from June 2021 through May 2022 to coincide with the standard school calendar; reported
energy savings are based on the program year.
Seven school districts participated in the program in 2022. Of those seven, five districts are
modeling all schools in their district. Two districts added two new facilities each in this program
year for a total of 46 facilities that were engaged with the offering during the 2022 program
year. The cohort is implemented by a third-party consultant that provided final savings reports
for each school district, which totaled 7,380,223 kWh and incentive checks were provided
totaling $129,398 for 2022.
Activities in 2022 included managing a register of energy efficiency opportunities for each
facility detailing low- and no-cost opportunities to reduce energy consumption. The consultant
worked with each participant to complete as many identified opportunities as possible.
Afterward, the consultant checked in monthly by phone to review opportunity register items
and to discuss current activities. Idaho Power provided program and incentive information,
both in hard copy and electronically, along with many other energy-saving resources pertinent
to school facilities.
A final program year workshop was held on September 15, 2022, where results were reported
for the program year. Districts shared successes, lessons learned, and other details pertinent to
their energy-saving journeys.
The 2022 to 2023 program year activities will continue until May 31, 2023. Idaho Power will
review final M&V reports to establish energy savings and eligible costs for the program year
activities and will distribute the corresponding incentives to participating school districts.
Green Motors Initiative
Idaho Power participates in the Green Motors Practices Group’s (GMPG) Green Motors
Initiative (GMI). Under the GMI, service center personnel are trained and certified to repair and
C&I Sector—Commercial and Industrial Energy Efficiency Program
Page 120 Demand-Side Management 2022 Annual Report
rewind motors to improve reliability and efficiency. If a rewind returns a motor to its original
efficiency, the process is called a “Green Rewind.” By rewinding a motor under this initiative,
customers may save up to 40% of the cost of a new motor. The GMI is available to
Idaho Power’s agricultural, commercial, and industrial customers.
Currently, nine motor service centers have signed on as GMPG members in Idaho Power’s
service area. Under the initiative, Idaho Power pays service centers $2.00 per horsepower (hp)
for each National Electrical Manufacturers Association (NEMA)-rated motor up to 5,000 hp that
receives a verified Green Rewind. Half of that incentive is passed on to the customer as a credit
on their rewind invoice. The GMPG requires all member service centers to sign and adhere to
the GMPG Annual Member Commitment Quality Assurance agreement. The GMPG is
responsible for verifying QA.
In 2022, a total of nine C&I customers’ motors were rewound, and the savings for the GMI was
19,851 kWh.
Program Activities—New Construction
In 2022, a total of 88 projects were completed, resulting in 27,615,777 kWh of energy savings in
Idaho and Oregon. New Construction had an 8% reduction in number of projects and a 57%
increase in total savings compared to 2021. The C&I construction industry was extremely active
in Idaho Power’s service area in 2022, although the industry is experiencing labor shortages and
supply chain issues that have delayed, slowed, and complicated some projects.
Maintaining a consistent offering is important for large projects with long construction periods;
however, changes are made to enhance customers’ choices or to meet new code changes.
Idaho Power strives to keep the New Construction option consistent by making changes
approximately every other year. The program offerings were last updated on June 15, 2021.
In addition to the customer incentive, a PAI is available to architects and/or engineers for
supporting technical aspects and documentation of a project. The PAI is equal to 20% of the
participant’s total incentive with a maximum allowed of $5,000 per application.
The PAI increases the engagement with architects and engineers and is most beneficial to small
and medium businesses as they prepare project documentation. These customers typically do
not have staff with a technical background in construction, which makes completing
applications and submitting documentation a challenge.
In 2022, a total of 43 projects, or 49% of the projects paid, received the PAI compared to 40
projects, or 42% of the total projects paid, in 2021. The PAI will continue to be offered due to
positive feedback from customers, architects, and engineers.
In 2022, Idaho Power collaborated with IDL and revised the on-site verification process.
The new process ensures that the final project documentation aligns with field installation
C&I Sector—Commercial and Industrial Energy Efficiency Program
Demand-Side Management 2022 Annual Report Page 121
before project payment. On-site project verification occurred on eight of the 88 projects, 9% of
the total projects completed.
The New Construction engineers and Idaho Power energy advisors continued outreach to
customers, professionals, and professional organizations throughout 2022. Meetings were held
with specific customers or professionals to build relationships with the local design community
and to discuss Idaho Power’s New Construction option as well as the overall C&I Energy
Efficiency Program. An Idaho Power representative attended eight Lunch and Learn sessions
provided by the IDL to provide energy efficiency program information to attendees.
Additionally, Idaho Power EOEAs and New Construction engineers presented program
information to one professional organization, two Pocatello design firms, two Twin Fall design
firms and three Boise area design firms with their clients. Energy efficiency program
information was also hand delivered to five Pocatello design firms. Idaho Power energy advisors
also provided energy efficiency program information during customer visits and calls.
See Supplement 2: Evaluation for the complete IDL report.
Program Activities—Retrofits
The Retrofits option achieved 22,890,678 kWh of energy savings in 2022, representing
525 projects. Lighting retrofits comprised most of the energy savings and project count.
Idaho Power offered two in-person technical lighting training classes for trade allies and large
customers on the topic of networked/luminaire level lighting controls. The company received
feedback that while there was interest in attending the training, many trade allies were too
busy to do so. Retrofits staff also provided virtual online training to trade allies, as requested.
The company posted a lighting tool tutorial to the Retrofits website for trade allies and
customers wanting to take part in a self-directed learning opportunity on how to use the
lighting tool.
Idaho Power continued its contracts with various consultants to provide ongoing program
support for lighting and non-lighting reviews and inspections, as well as trade ally outreach.
Marketing Activities
Idaho Power continued to primarily market the C&I Energy Efficiency Program as a single
offering to businesses.
See the C&I Sector Overview for the company’s additional efforts to market the C&I Energy
Efficiency Program. Below are the option-specific marketing efforts for 2022.
Custom Projects
In addition to program-level marketing activities, Idaho Power created multiple brochures
including a Custom Projects program overview, Industrial Wastewater Cohort brochure,
and Water Leaks brochure. Idaho Power continued to present large-format checks to interested
C&I Sector—Commercial and Industrial Energy Efficiency Program
Page 122 Demand-Side Management 2022 Annual Report
Custom Projects participants and publicized these events to local media, when applicable.
Several of these were facilitated by key account energy advisors in 2022.
In 2022, Idaho Power continued to promote GMI as part of the C&I Energy Efficiency Program
marketing efforts.
New Construction
The company continued to place banners on select construction sites highlighting that the
facility is being built or enhanced with energy efficiency in mind. A banner remained at
St. Luke’s McCall Medical Center throughout 2022.
Retrofits
The company placed two pop-up ads on My Account: one in February that resulted in
4,693 views and 52 clicks and the second in May that resulted in 7,096 views and 42 clicks from
business customers.
The company placed an ad twice in the Pocatello Chamber of Commerce newsletter in March
and ran a marquee on their website. In April, the company mailed 1,420 letters promoting
Retrofits to Boise Metro Chamber of Commerce members. Periodically, the company sent out
emails promoting the lighting incentives. The company’s customer solutions advisors then
followed up by making personal phone calls to customers who received the email.
Cost-Effectiveness
Custom Projects
Historically, all projects submitted through the Custom Projects option must meet
cost-effectiveness requirements, which include TRC, UCT, and PCT tests from a project
perspective. The program requires that all costs related to the energy efficiency
implementation and energy-savings calculations are gathered and submitted with the program
application. Payback is calculated with and without incentives, along with the estimated dollar
savings for installing energy efficiency measures. As a project progresses, any changes to the
project are used to recalculate energy savings and incentives before the incentives are paid to
the participant. To aid in gathering or verifying the data required to conduct cost-effectiveness
and energy-savings calculations, third-party engineering firms are sometimes used to provide
an assessment, or engineering M&V services are available under the Custom Projects option.
The UCT and TRC ratios for the program are 2.88 and 1.12, respectively. Non-energy impacts
were applied in 2022 based on an estimated per-kWh value by C&I end-uses. These values were
provided by a third-party as part of the 2019 impact evaluation of the New Construction and
Retrofits options. Details for the program cost-effectiveness are in Supplement 1: Cost-
Effectiveness.
C&I Sector—Commercial and Industrial Energy Efficiency Program
Demand-Side Management 2022 Annual Report Page 123
New Construction
To calculate energy savings for the New Construction option, Idaho Power verifies the
incremental efficiency of each measure over a code or standard practice installation baseline.
Savings are calculated through two main methods. When available, savings are calculated using
actual measurement parameters, including the efficiency of the installed measure compared to
code-related efficiency. When precise measurements are unavailable, savings are calculated
based on industry-standard assumptions. Because the New Construction option is prescriptive
and the measures are installed in new buildings, there are no baselines of previous measurable
kWh usage in the building. Therefore, Idaho Power uses industry standard assumptions and the
International Energy Conservation Code (IECC) to calculate the savings based on an assumed
baseline (i.e., how the building would have used energy absent of efficiency measures).
New Construction incentives are based on a variety of methods depending on the measure
type. Incentives are calculated mainly through a dollar-per-unit equation using square footage,
tonnage, operating hours, or kW reduction.
The UCT and TRC ratios for the program are 4.25 and 3.64, respectively. Non-energy impacts
were applied in 2022 based on an estimated per-kWh value by C&I end-uses. These values were
provided by a third party as part of the 2019 impact evaluation of the New Construction and
Retrofits options. The increase in the program’s overall cost-effectiveness is largely due to the
increase in savings between 2021 and 2022. Finally, if the amount incurred for the 2022
evaluation was removed from the program’s cost-effectiveness, the UCT would be 4.34, while
the TRC would be 3.70.
Complete, updated measure-level details for cost-effectiveness can be found in Supplement 1:
Cost-Effectiveness.
Retrofits
For 2022, Idaho Power used most of the same savings and assumptions as were used after the
program changes in 2021 for the Retrofits option. For all lighting measures, Idaho Power uses a
Lighting Tool developed by a third party. An initial analysis is conducted to see if the lighting
measures shown in the tool are cost-effective based on the average input of watts and hours of
operation, while the actual savings for each project are calculated based on specific information
regarding the existing and replacement fixture. For most non-lighting measures, deemed
savings from the Technical Reference Manual (TRM) or the RTF are used to calculate the
cost-effectiveness.
The UCT and TRC ratios for the program are 2.01 and 1.11, respectively. Non-energy impacts
were applied in 2022 based on an estimated per-kWh value by C&I end-uses. These values were
provided by a third-party as part of the 2019 impact evaluation of the New Construction and
Retrofits options. Finally, if the amount incurred for the 2022 evaluation was removed from the
program’s cost-effectiveness, the UCT would be 2.03, while the TRC would be 1.11.
C&I Sector—Commercial and Industrial Energy Efficiency Program
Page 124 Demand-Side Management 2022 Annual Report
Complete updated measure-level details for cost-effectiveness can be found in Supplement 1:
Cost-Effectiveness.
Customer Satisfaction
In 2022, a survey was sent to Retrofits customers who had a lighting project installed by a
contractor to evaluate the customers’ satisfaction level for the contractors listed on the
website. Survey questions gathered information about how customers learned of the program
and their satisfaction with the program, contractor, and equipment.
A survey invitation was sent to 243 program participants in 2022. Idaho Power received survey
results from 76 respondents. Some highlights include the following:
• More than 63% of respondents learned of the program from a contractor, and more
than 14% learned of the program from an Idaho Power employee.
• Nearly 83% of respondents said they were “very satisfied” with the program,
and more than 14% of respondents indicated they were “somewhat satisfied.”
• More than 89% of respondents said they were “very satisfied” with the contractor
they hired to install their equipment, and more than 9% of respondents indicated
they were “somewhat satisfied.”
• More than 89% of respondents said they were “very satisfied” with the equipment
installed, and nearly 8% of respondents said they were “somewhat satisfied.”
A copy of the survey results is included in Supplement 2: Evaluation.
Evaluations
The Custom Projects option process and impact evaluation was done in 2021, but due to the
timing of receiving the report all recommendations were not addressed in the Demand-Side
Management 2021 Annual Report. The evaluation found a successfully run program that has
mitigated many of the risks associated with custom energy efficiency programs. The evaluation
team identified only minor adjustments to claimed savings and calculated a realization rate of
99.8%. The process evaluation recommended three items that were addressed in 2022:
Update the commercial and industrial program logic model to include recent program updates.
This was done to include provision for new energy management and other program details
in 2022.
Add a new construction or equipment replacement check box for the program application.
This was considered but not chosen for implementation given the complexity of some Custom
projects and potential confusion of which box to check. A Custom Projects check box and
Custom Projects information tab were added to the prescriptive New Construction preliminary
application and Custom Projects engineers were made aware of the project for additional
follow-up.
C&I Sector—Commercial and Industrial Energy Efficiency Program
Demand-Side Management 2022 Annual Report Page 125
Continue to focus on efficient and effective communication between all parties. As COVID-19
restrictions eased, more in-person trainings and customer visits were conducted.
Hybrid meetings (in-person with virtual option) were scheduled, allowing increased access and
attendance for customers, staff, and stakeholders.
A complete copy of the evaluation is included in Supplement 2: Evaluation.
New Construction
The New Construction option process and impact evaluation was conducted in 2021 and the
report was finalized in 2022. The evaluation found a successfully run program that actively
engages with the marketplace on new construction projects to impact the design and
construction of new C&I facilities. The program stays current with code requirements and
works with individual buildings to ensure they exceed code for the appropriate design and
construction period. The evaluation team found only slight adjustments to ex-ante savings
claimed in the 2021 program and limited opportunities for process improvements. The
evaluation team calculated a realization rate of 102.5%. Following are the recommendations
from the evaluation and Idaho Power’s plan for each one.
Document project worksheets at stages throughout the process. Idaho Power will incorporate
this recommendation going forward.
Increase program review and feedback of the submitted code-checking software, COMcheck.
Idaho Power will review and revise the lighting review checklist to incorporate this
recommendation in 2023.
Document the HVAC control systems that meet code and exceed code. Idaho Power will review
and revise the HVAC control review checklist to incorporate this recommendation in 2023.
Continue to expand in-person outreach and program overview training where possible.
Idaho Power will continue to provide in-person outreach and program overview training in
2023. New Construction will attend Retrofit workshops in 2023 to increase the cross-training
between program options.
Consider developing a consolidated contractor list across CIEE program with substantial overlap.
Idaho Power CIEE program staff will develop a consolidated contractor list in 2023.
Consider a leave-behind brochure for contractors with all CIEE program offerings. Idaho Power
has a CIEE leave-behind brochure for contractors, architects, and engineers. The company will
review potential benefits to updating the brochure to provide enhanced clarity to the various
program options available for customers; in addition, the company will review opportunities to
increase brochure distribution in 2023.
The complete copy of the evaluation is included in Supplement 2: Evaluation.
C&I Sector—Commercial and Industrial Energy Efficiency Program
Page 126 Demand-Side Management 2022 Annual Report
Retrofits
The Retrofits option process and impact evaluation was conducted in 2021 and the report was
finalized in 2022. The evaluation for the Retrofits option found a successfully run program that
balances the use of prescriptive assumptions and values with the data collection from the
project site. The program stays current with baseline requirements and the program savings
calculations are accurate and well-documented. The overall realization rate for the Retrofits
option is 96.4%. Following are the recommendations from the evaluation and Idaho Power’s
responses.
Develop the exterior lighting controls savings factors. Idaho Power will incorporate this
recommendation in its lighting tool update in 2023.
Document lighting control savings for transparency to the applicant. Idaho Power will
incorporate this recommendation in its lighting tool update in 2023.
Consider incorporating interactive effects into the Retrofits lighting tool. Idaho Power reviewed
this recommendation and determined it will not incorporate interactive effects into the lighting
tool. The Retrofits team is presently looking for ways to streamline the lighting tool to
encourage increased participation in the program. Adding additional information for project
submitters to address would be a barrier to participation. In addition, the company would
prefer not to incur costs for programming the lighting tool to capture interactive effects.
Consider adjusting the anti-sweat heater measure to differentiate between medium- and low-
temperature refrigeration. Idaho Power will incorporate this recommendation as part of the
Retrofits program update in 2023.
Continue to increase in-person program overview training where possible. Idaho Power will
continue to increase in-person trainings, to include holding in-person Retrofit program
workshops for trade allies in 2023.
Consider developing a consolidated contractor list across CIEE programs with substantial
overlap. Idaho Power CIEE program staff will develop a consolidated contractor list in 2023.
Consider a leave-behind brochure for contractors with all CIEE programs. Idaho Power has a C&I
Energy Efficiency Program leave-behind brochure for trade allies. The company will review
potential opportunities to update the existing brochure to provide enhanced clarity to the
various program options available for customers; in addition, the company will review
opportunities to increase brochure distribution in 2023.
The complete copy of the evaluation is included in Supplement 2: Evaluation.
2023 Plans
In 2023, the three options will continue to be marketed as part of Idaho Power’s C&I Energy
Efficiency Program. Below are specific program option strategies.
C&I Sector—Commercial and Industrial Energy Efficiency Program
Demand-Side Management 2022 Annual Report Page 127
Custom Projects
In 2023, the company plans to expand deployment of the commercial energy-savings tool,
Find n’ Fix, which, in conjunction with engineering services, helps identify and quantify energy
savings opportunities for commercial customers. Also, the compressed air leak detection and
repair offering that is available to larger customers, like the water-leak measure launched in
2020, will be marketed and expanded in 2023.
Activities and coaching will continue for the school, water, and wastewater cohort participants.
The Industrial Wastewater Energy Cohort officially began in September of 2022. This cohort
focuses on a more technical approach to energy savings than the other water and wastewater
cohorts. Recruitment and energy scans to identify electrical energy saving opportunities have
been completed and active savings have begun. This cohort offers technical trainings that are
extended to non-cohort participants to continue the engagement of customers in the
Idaho Power programs.
Idaho Power is currently in the process of contracting for a new cohort called the Campus
Cohort for Energy Efficiency. This cohort will be structured similarly to the existing cohorts but
will focus on customers who have facilities with multiple buildings on a site, such as but not
limited to universities, government installations, hospitals, and prisons.
Idaho Power will continue to provide the following:
• In-person or virtual site visits and energy scoping assessments by Custom Projects
engineers to identify projects and energy savings opportunities.
• Funding for detailed energy assessments for larger, complex projects. Virtual
assessments can also be offered in many cases.
• M&V of larger, complex projects. Virtual M&V can also be used as conditions allow.
• Technical training for customers, presented virtually or in person as conditions allow.
New Construction
In 2023, Idaho Power will identify and incorporate best practices and recommendations
identified in the impact and process evaluation completed in 2022.
As in past years, Idaho Power will continue to build relationships in 2023 by sponsoring
technical training through the IDL to address the energy efficiency education needs of design
professionals throughout Idaho Power’s service area.
Retrofits
Idaho Power will address the third-party impact and process evaluation recommendations as
outlined above.

C&I Sector—Commercial Energy-Saving Kits
Page 128 Demand-Side Management 2022 Annual Report
Commercial Energy-Saving Kits
2022 2021
Participation and Savings
Participants (kits) 334 906
Energy Savings (kWh) 48,758 296,751
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $21,604 $71,501
Oregon Energy Efficiency Rider $1,140 $3,117
Idaho Power Funds $25 $0
Total Program Costs—All Sources $22,770 $74,617
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.059 $0.029
Total Resource Levelized Cost ($/kWh) $0.059 $0.029
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 0.78 1.64
Total Resource Benefit/Cost Ratio 0.87 2.00

Description
The Commercial Energy-Saving Kit (Commercial ESK) program is offered to commercial business
customers in Idaho and Oregon. One kit was offered to business customers who had not
previously received a commercial kit. The kit included: two 9-watt LED A lamps, two 8-watt LED
BR30 lamps, a bathroom aerator, an exit sign retrofit, and a kitchen aerator. Idaho Power used
a third-party vendor for kit assembly and mailing. The vendor sent the kit directly to the
customer on the company’s behalf.

Figure 22. Commercial Energy-Saving Kit
C&I Sector—Commercial Energy-Saving Kits
Demand-Side Management 2022 Annual Report Page 129
Program Activities
Idaho Power contracted with a new commercial kit vendor mid-year in 2022. The company
streamlined the kit offer to one kit type, which included seven measures.
Table 18. Number of kits distributed per state and associated energy savings
State Total Distributed kWh Savings
Idaho* 317 46,237
Oregon 17 2,520
* Includes 10 restaurant, 1 retail, and 12 office kits distributed from remaining inventory.
Marketing Activities
In 2022, Idaho Power promoted the commercial kits using LinkedIn posts in November.
Additionally, the kits were promoted in September and December in the quarterly newsletter
to business customers, Energy@Work.
The company displayed a pop-up ad to small business customers who logged into My Account
in October, November, and December, resulting in 298 users clicking on the ad. Customers
signing into My Account clicked on the pop-up ad and requested a kit through the vendor’s
online order form.
In November, the company sent an email to 8,651 business customers. This tactic resulted in a
46.55% open rate and 118 kits were ordered that day. Idaho Power’s customer solutions
advisors (CSA) also promoted the commercial kit during their calls with business customers and
offered to sign up customers who requested the kit during the call.
Cost-Effectiveness
Because no deemed savings values exist for the Commercial ESK program, Idaho Power made
several assumptions. When the offering launched in mid-2018, the installation rates of the
items in the kit were unknown. Idaho Power estimated the installation rates based on
professional judgement. Idaho Power updated this assumption in 2021 based on the follow-up
survey sent to customers in 2020. In 2022, evaluators surveyed 2021 participants and updated
the installation rates for each item.
For the LEDs and aerators, savings vary by kit type based on the average annual hours of use
(HOU) and annual gallons of water used by business type. In 2022, energy advisors distributed
10 restaurant kits, 1 retail kit, and 12 office kits that were remaining in inventory. Based on the
updated savings assumptions from the evaluation, restaurant, retail, and office kits provide
approximately 192, 208, and 56 kWh of annual savings, respectively.
At the November 2021 EEAG meeting, Idaho Power shared the cost-effectiveness challenges for
the kit program and proposed four possible options. With direction from EEAG, it was decided
to simplify the offering to one kit, continue sending the kit per customer request, and track the
C&I Sector—Commercial Energy-Saving Kits
Page 130 Demand-Side Management 2022 Annual Report
business type ordering the kit. Of the 311 simplified kits distributed in 2022, 14 were
distributed to restaurants, 38 were distributed to retail businesses, and 259 were distributed to
offices. Based on the savings developed by the evaluators using the installation rates from the
evaluation, the savings ranged from 83 kWh (non-electric office) to 500 kWh (electric
restaurant).
As further discussed with EEAG in 2022, the offering continues to face cost-effectiveness
challenges. When the Energy Independence and Security Act is fully implemented in July 2023,
the evaluators recommended removal of LED bulbs from the kit offering going forward. Due to
the declining savings opportunities and rising costs, the kits will not be cost-effective
going forward.
For more information about the cost-effectiveness savings and assumptions, see Supplement 1:
Cost-Effectiveness.
Customer Satisfaction
In 2022, the third-party evaluator surveyed customers as part of the impact and process
evaluation of the Commercial ESKs. The purpose of the surveys was to understand the
installation rates of the items included in the kits as well as participants’ overall satisfaction
with the offering.
The majority of respondents were “satisfied” or “very satisfied” with the program (88.4%) and
about half of respondents were interested in learning more about other energy efficiency
opportunities through Idaho Power (51.6%). While the majority of respondents who
remembered receiving a kit indicated they installed at least one measure from the kit (95.6%),
Idaho Power plans to continue to survey participants, as certain items such as the LED retrofit
kits for exit signs and faucet aerators had low installation rates, which impacted the savings
reported for the items. Idaho Power plans to continue to survey customers to update the
assumptions around installation rates.
Survey results are included in the impact and process evaluation report available in
Supplement 2: Evaluation.
Evaluations
In 2022, Idaho Power contracted a third party to conduct process and impact evaluations for
the Commercial ESK program. Following are the recommendations of the evaluations and Idaho
Power’s response to each.
To more accurately estimate verified savings, the evaluators recommend Idaho Power continue
to update their in-service rate (ISR) assumptions when calculating claimed savings for future
program years. Idaho Power will continue to update the ISR assumptions.
C&I Sector—Commercial Energy-Saving Kits
Demand-Side Management 2022 Annual Report Page 131
The evaluators recommend Idaho Power continue to update their electric water heat saturation
assumptions when calculating claimed savings for future program years. Idaho Power will
monitor participating customer feedback about electrical water heat use and update program
assumptions, as needed.
The evaluators recommend Idaho Power include space heating and space cooling interactive
effects when calculating claimed savings for lighting measures in the future. Idaho Power has
reviewed this recommendation and will not implement the recommendation because the
company would have to put in place a way of getting information from the customer on heating
and cooling system types; as the company is not certain how long it will continue the program,
it prefers not to adjust any processes at this time.
The evaluators recommend Idaho Power alter assumed hours of use for retail applications to
4,533 hours per year. Idaho Power will update the retail hours of use per the recommendation.
The evaluators recommend that Idaho Power plan to remove LED measures from the
Commercial Energy-Saving Kits Program. The resulting verified savings for the measure will be
claimable until July 1, 2023. After this date, third party evaluators must assume that all
unqualified lighting measures have been replaced by LED measures due to burnout. Idaho
Power will discontinue offering LED measures in a commercial kit by July 1, 2023.
The evaluators recommend that Idaho Power provide more opportunities for participating
customers to learn about other offerings Idaho Power provides. Idaho Power evaluates its
marketing efforts to business customers to learn about the various available energy efficiency
programs on a regular basis. The company will take this recommendation under advisement as
it pursues marketing efforts in 2023.
The evaluators recommend Idaho Power staff reconsider the inclusion of retrofit exit signs and
low-flow aerators altogether for kits moving forward. Although these measures can garner
energy savings, they are not popular among kit recipients and thus may not be cost-effective
measures to provide consumers. Rather than provide unwanted measures, such as retrofit exit
signs, pre-rinse spray valves, and low-flow aerators, Idaho Power staff should consider providing
other measures such as occupancy sensors, as customers indicate a desire for such applications.
Idaho Power included low-flow aerators and retrofit exit signs in its most recent single kit
offering; however, the company scaled back to one of each. Idaho Power plans to consult its
commercial kit vendor to identify any additional measures that could be cost-effectively viable
to install in a future commercial kit.
The complete impact and process evaluation report can be found in Supplement 2: Evaluation.
C&I Sector—Commercial Energy-Saving Kits
Page 132 Demand-Side Management 2022 Annual Report
2023 Plans
In 2023, Idaho Power will continue to market the program until the contract is complete.
In addition, Idaho Power will send customer satisfaction surveys to program participants.
C&I Sector—Flex Peak Program
Demand-Side Management 2022 Annual Report Page 133
Flex Peak Program
2022 2021
Participation and Savings
Participants (buildings) 159 139
Energy Savings (kWh) n/a n/a
Demand Reduction (MW)* 24.5/30.0 30.6/36.0
Program Costs by Funding Source
Idaho Energy Efficiency Rider $84,582 $101,236
Oregon Energy Efficiency Rider $151,148 $175,121
Idaho Power Funds $283,888 $225,617
Total Program Costs—All Sources $519,618 $501,973
Program Levelized Costs
Utility Levelized Cost ($/kWh) n/a n/a
Total Resource Levelized Cost ($/kWh) n/a n/a
Benefit/Cost Ratios
Utility Benefit/Cost Ratio n/a n/a
Total Resource Benefit/Cost Ratio n/a n/a
* Maximum actual demand reduction/maximum potential demand reduction. Demand response program reductions are reported with
9.7% peak loss assumptions.
Description
The Flex Peak Program is a voluntary program where participants are eligible to earn a financial
incentive for reducing load. The program is available to Idaho and Oregon C&I customers with
the objective to reduce the demand on Idaho Power’s system during periods of extreme peak
electricity use.
Program event parameters include the following:
• June 15 to September 15 (excluding weekends and holidays)
• Up to four hours per day between 3 and 10 p.m.
• Up to 16 hours per week
• No more than 60 hours per season
• At least three events per season
Customers with the ability to offer load reduction of at least 20 kW are eligible to enroll in the
program. The 20-kW threshold allows a broad range of customers to participate in the program.
Participants receive notification of a load reduction event four hours before the start of
the event.
The program originated in 2009 as the FlexPeak Management program managed by a
third-party contractor. In 2015, Idaho Power took over full administration and changed the
name to Flex Peak Program. The IPUC issued Order No. 33292 on May 7, 2015, while the OPUC
C&I Sector—Flex Peak Program
Page 134 Demand-Side Management 2022 Annual Report
approved Advice No. 15 03 on May 1, 2015, authorizing Idaho Power to implement an internally
managed Flex Peak Program (Schedule No. 82 in Idaho and Schedule No. 76 in Oregon) and to
continue recovering its demand response program costs in the previous manner.
Program Activities
In 2022, 69 participants enrolled 159 sites in the program. Existing customers were
automatically re-enrolled. Participants had a committed load reduction of 29.5 MW in the first
week of the program and ended the season with a committed load reduction of 27.2 MW.
The estimated maximum capacity of the program came from the nominated amount in the
third week of the season at 30 MW.
This weekly commitment, or nomination, was comprised of all 159 sites. The maximum
realization rate during the season was 86%, and the average for the seven events was 62%.
The realization rate is the percentage of load reduction achieved versus the amount of load
reduction committed for an event. The highest hourly load reduction achieved was 24.5 MW
(at generation level) during the July 28 event (Table 19).
Table 19. Flex Peak Program demand response event details
Event Details
,

Ju
ly
26
,

28

8
,

17

,
31

Event time 5–9 p.m. 5–9 p.m. 5–9 p.m. 5–9 p.m. 6–10 p.m. 5–9 p.m. 5–9 p.m.
Average temperature 97.0° F 101.6° F 101.0° F 97.0° F 96.3° F 98.3° F 102.0° F
Maximum load reduction (MW) 18.7 24.5 21.1 21.1 19.2 14.4 15.6

Event performance and realization rates for the 2022 season were lower than prior years in the
program. Impacts from COVID-19 with respect to supply chain and production issues appears to
still be playing a role in participants’ ability to reduce load.
Marketing Activities
New program parameters per IPUC Case IPC-E-21-32 and OPUC Docket No. ADV 1355/Advice
No. 21-12 (replacing the IPC-E-13-14/UM 1653 Settlement agreement) went into effect in 2022.
In 2022, the program brochures and website were updated to reflect the new program
parameters. The company ran a My Account pop-up ad promoting enrollment to large
commercial customers. In May, the company launched a new email and direct-mail marketing
tactic to 18 national accounts in its service area. Additionally, a LinkedIn post in May promoted
program enrollment, and a thank-you note to participants was posted on LinkedIn in
November. The company also continued to include the Flex Peak Program in its C&I Energy
Efficiency Program collateral. Additional details can be found in the C&I Sector Overview.
C&I Sector—Flex Peak Program
Demand-Side Management 2022 Annual Report Page 135
Cost-Effectiveness
Idaho Power determines cost-effectiveness for its demand response program using the
approved method for valuing demand response under IPUC Order No. 35336 and the OPUC’s
approval on February 8, 2022 in Docket No. ADV 1355. Using the financial and alternate
resource cost assumptions from the 2021 Integrated Resource Plan, the defined
cost-effectiveness threshold for operating Idaho Power’s three demand response
programs for the maximum allowable 60 hours is $82.91 per kW under the current
program parameters.
The Flex Peak Program was dispatched for 28 event hours and achieved a maximum load
reduction of 24.5 MW and a maximum nomination capacity of 30 MW throughout the season.
The total cost of the program in 2022 was $519,618. Had the Flex Peak Program been used for
the full 60 hours, the potential cost would have been approximately $700,200. Using the
potential cost and the average maximum capacity results in a cost of $23.34 per kW,
which shows the program was cost-effective.
A complete description of Idaho Power cost-effectiveness of its demand response programs is
included in Supplement 1: Cost-Effectiveness.
Customer Satisfaction
In November, Idaho Power sent surveys to program participants and non-participants.
The purpose of the surveys was to evaluate the motivators and barriers to participation as well
as gauge customers’ likelihood to participate in the program under varying program designs.
Participants were asked additional questions around their overall satisfaction with the program
and the ease of participation.
Idaho Power received 33 responses from the participant survey and 25 responses from the
non-participant survey. Some highlights include the following:
• For participants, nearly 55% of respondents participated in the program because they
wanted to earn an incentive for providing demand reduction while 27% participated
because they wanted to help reduce overall electrical usage on hot summer days.
For non-participants, almost 52% of the respondents did not participate in the program
because they did not know about it while nearly 30% of respondents indicated it would
negatively impact their business.
• Overall, 76% of participant survey respondents indicated they were “very satisfied” or
“somewhat satisfied” with the Flex Peak program with 84 to 94% of respondents
indicating they were “very satisfied” or “somewhat satisfied” with various components
of the program including the program support from Idaho Power, post-performance
data, and timeliness of receiving the incentive payment/bill credit.
C&I Sector—Flex Peak Program
Page 136 Demand-Side Management 2022 Annual Report
• Nearly 85% of participant survey respondents indicated they are “very likely” or
“somewhat likely” to participate in the program in 2023.
• Respondents were asked their likelihood to participate in the program if Idaho Power
limited the number of times the program could be called each week at a reduced
incentive level.
• Under all scenarios, 42 to 48% of current participants indicated they are
“very unlikely” or “somewhat unlikely” to participate in the program under the
proposed hypothetical scenario options.
• Under all scenarios, 40 to 52% of current non-participants indicated they are
“very unlikely” or “somewhat unlikely” to participate in the program under the
proposed hypothetical scenario options.
A copy of the survey results is included in Supplement 2: Evaluation.
Evaluations
Idaho Power conducted an internal evaluation of the program’s potential load-reduction
impacts. A copy of this report is in Supplement 2: Evaluation.
In 2021 Idaho Power engaged a third-party contractor to conduct an impact evaluation of the
Flex Peak Program. The evaluation found the Flex Peak Program to have been operated
effectively in 2021, and the method for calculating demand reductions to have been
appropriately applied with only minor discrepancies, mostly related to rounding practices.
Recommendations from this evaluation are listed below, followed by Idaho Power’s response:
Use consistent rounding practices and streamline analytical approach through computer
scripting and develop documentation regarding rules for handling errors, missing data,
and other data validation steps. Idaho Power has developed a Statistical Analysis System (SAS)
program to input all metering data and run all calculations. This was developed to make all
calculations consistent, remove human error and to streamline the calculation process.
Establish data validation and quality control protocols. The developed SAS code is written to
remove erroneous data and to flag errors that would affect baseline calculations for
human review.
Continue to work with customers to refine their nominated load reductions. The program
specialist and energy advisors continue to work with participants to identify nominations that
need to be refined to reflect realistic load reductions more accurately.
2023 Plans
For the 2023 program season, Idaho Power has requested program changes from the IPUC and
the OPUC. These changes will add an automatic dispatch option feature to the program that
Idaho Power believes may make it easier for some customers to participate.
C&I Sector—Flex Peak Program
Demand-Side Management 2022 Annual Report Page 137
The company will continue to communicate the program value with enrolled customers and the
importance of active participation when events are called. Idaho Power will meet with existing
participants during the off-season to discuss past season performance and upcoming season
details.
For the upcoming season, Idaho Power will continue its focus on retaining currently enrolled
participants and will be using email marketing, paid search, digital display, and other tactics to
boost program enrollment, with a focus on enrolling national chain stores within Idaho Power’s
service area. Energy assessments conducted by Idaho Power engineers or contract engineers
will be offered to large customers that haven’t participated in the past to help determine
potential for load shed and identify specific load shed tactics and sequences that could be
initiated for events. The program will also continue to be marketed along with the C&I Energy
Efficiency Program.
C&I Sector—Oregon Commercial Audits
Page 138 Demand-Side Management 2022 Annual Report
Oregon Commercial Audits
2022 2021
Participation and Savings
Participants (audits) 12 3
Energy Savings (kWh) n/a n/a
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $0 $0
Oregon Energy Efficiency Rider $7,493 $4,401
Idaho Power Funds $0 $0
Total Program Costs—All Sources $7,493 $4,401
Program Levelized Costs
Utility Levelized Cost ($/kWh) n/a n/a
Total Resource Levelized Cost ($/kWh) n/a n/a
Benefit/Cost Ratios
Utility Benefit/Cost Ratio n/a n/a
Total Resource Benefit/Cost Ratio n/a n/a

Description
Oregon Commercial Audits identifies opportunities for all Oregon C&I building owners,
governmental agencies, schools, and small businesses to achieve energy savings. Initiated in
1983, this statutory required program (ORS 469.865) is offered under Oregon Tariff Schedule
No. 82.
Through this program, Idaho Power provides no-cost energy audits, evaluations,
and educational products to customers through a third-party contractor. During the audits,
the contractor inspects the building shell, HVAC equipment, lighting systems, and operating
schedules, if available, and reviews past billing data. These visits provide an opportunity for the
contractor to discuss available incentives and specific business operating practices for energy
savings. The contractor may also distribute energy efficiency program information and remind
customers that Idaho Power personnel can offer additional energy-savings tips and
information. Business owners can decide to change operating practices or make capital
improvements designed to use energy wisely.
Program Activities
During 2022, there were 12 audits completed at separate facilities for five customers.
The program contractor conducted the audits, and an Idaho Power energy advisor was available
to assist customers.
C&I Sector—Oregon Commercial Audits
Demand-Side Management 2022 Annual Report Page 139
Marketing Activities
Idaho Power sent its annual direct-mailing to 1,557 Oregon commercial customers in December
to explain the program’s no-cost or low-cost energy audits and the available incentives
and resources.
Cost-Effectiveness
As previously stated, the Oregon Commercial Audits program is a statutory program offered
under Oregon Schedule 82, the Commercial Energy Conservation Services Program.
Because the required parameters of the Oregon Commercial Audits program are specified in
Oregon Schedule 82 and the company abides by these specifications, this program is deemed
to be cost-effective. Idaho Power claims no energy savings from this program.
2023 Plans
Idaho Power does not expect to make any operational changes in 2023. The company will
continue to market the program through the annual customer notification and will consider
additional opportunities to promote the program to eligible customers via its energy advisors.

C&I Sector—Small Business Direct Install
Page 140 Demand-Side Management 2022 Annual Report
Small Business Direct Install
2022 2021
Participation and Savings
Participants (audits) 680 452
Energy Savings (kWh) 3,228,365 2,421,842
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $1,317,820 $1,052,943
Oregon Energy Efficiency Rider $27,558 -$20,887
Idaho Power Funds $51 $0
Total Program Costs—All Sources $1,345,429 $1,032,056
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.049 $0.062
Total Resource Levelized Cost ($/kWh) $0.049 $0.062
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 0.95 0.99
Total Resource Benefit/Cost Ratio 1.50 1.54

Description
Idaho Power launched the SBDI program in November 2019 targeting typically hard-to-reach,
small business customers in Idaho who use less than 25,000 kWh annually. Idaho Power pays
100% of the cost to assess eligibility and install lighting measures for these customers, using a
third-party contractor to operate the program. SBDI is offered to eligible customers in a
strategic geo-targeted approach.
Program Activities
In 2022, the company continued offering the SBDI program to customers in southern Idaho,
expanding to the company’s Treasure Valley area early in the year. Idaho Power sent
direct-mail letters to customers informing them of their eligibility to participate, and the
contractor followed up with calls offering another opportunity to hear about the program and
declare their interest in participating. As customers responded to the letters and follow-up
calls, lighting assessments were scheduled. Customers who agreed to have LEDs installed at
their facility were scheduled for project installation. The SBDI contractor scheduled 823 lighting
assessments, completed 680 project installations, and completed 70 post-installation
inspections.
C&I Sector—Small Business Direct Install
Demand-Side Management 2022 Annual Report Page 141
Marketing Activities
Idaho Power sent 4,054 direct-mail letters to business customers in the Capital Region,
3,179 letters to business customers in the Canyon-West Region, and 253 letters to business
customers in the Southern Region in 2022. The program contractor followed up with
2,100 phone calls after customers received the letters.
Cost-Effectiveness
In 2022, the projects in the SBDI program were all lighting upgrades. Idaho Power’s third-party
contractor calculates the savings based on the existing fixture wattage, the replacement fixture
wattage, and the HOU. The UCT and TRC ratios for the program are 0.95 and 1.50 respectively.
Non-energy impacts were applied in 2022 based on an estimated per kWh value by C&I
end-uses. These values were provided by a third-party as part of the 2019 impact evaluation of
the New Construction and Retrofits options. In 2022, Idaho Power discussed the cost-
effectiveness challenges facing the program in the future with EEAG. These challenges include
the reduced savings potential from screw-in bulbs and increased costs associated with
materials and labor. As the cost of this free service rises, it will be increasingly difficult for the
program to be cost-effective from the UCT perspective. As a result, the offering will close in
March 2023 once the program has been fully offered across the service area.
Details for the program cost-effectiveness are in Supplement 1: Cost-Effectiveness.
Customer Satisfaction
Idaho Power’s third-party implementer sent 680 customer satisfaction surveys to
program participants in 2022, of which 196 surveys were completed. Key highlights include
the following:
• More than 95% of respondents said they were “very satisfied” with the program,
and just over 4% of respondents indicated they were “somewhat satisfied.”
• Nearly 96% of respondents found it “very easy” to participate in the program and
almost 4% reporting it was “somewhat easy” to participate in the program.
• All respondents reported they would be likely to recommend the program to other
small businesses, with over 92% of respondents saying they were “very likely” and
nearly 8% reporting they were “somewhat likely.”
• All respondents were satisfied with the equipment installed at their business, with
nearly 95% of respondents reporting they were “very satisfied” and just over 5% of
respondents saying they were “somewhat satisfied.”
• When asked how their opinion of Idaho Power has changed since participating in the
program, over 58% of respondents reporting having a more favorable opinion of
Idaho Power, and nearly 42% of respondents reported no change in opinion.
C&I Sector—Small Business Direct Install
Page 142 Demand-Side Management 2022 Annual Report
As part of the process evaluation conducted on the program in 2021, the evaluators
recommended additional customer satisfaction follow-up with nonresponding customers.
In 2022, Idaho Power worked with the third-party implementer to identify non-respondents to
the implementer’s customer satisfaction survey. Idaho Power sent 296 customer satisfaction
surveys to program participants in 2022, of which 47 surveys were completed. Key highlights
include the following:
• More than 89% of respondents said they were “very satisfied” with the program,
and more than 8% of respondents indicated they were “somewhat satisfied.”
• More than 94% of respondents reported they were “very satisfied” with the equipment
installed, and more than 6% of respondents indicated they were “somewhat satisfied.”
• More than 89% of respondents said they were “very satisfied” with the customer service
provided by the company installing the equipment, and more than 6% of respondents
indicated they were “somewhat satisfied.”
A copy of the survey results is included in Supplement 2: Evaluation.
2023 Plans
Idaho Power will continue to operate this program as described above until the program has
been fully offered across its service area, which is March 2023; at that time Idaho Power will
close the program.

Irrigation Sector Overview
Demand-Side Management 2022 Annual Report Page 143
Irrigation Sector Overview
The irrigation sector is comprised of agricultural customers operating water pumping or water
delivery systems to irrigate agricultural crops or pasturage. End-use electrical equipment
primarily consists of agricultural irrigation pumps and center pivots. The irrigation sector does
not include water pumping for non-agricultural purposes, such as the irrigation of lawns, parks,
cemeteries, golf courses, or domestic water supply.
In July 2022, the active irrigation service locations totaled 21,324 system-wide, which is an
increase of 1.2% compared to July 2021. The increase is primarily caused by adding service
locations for pumps and center pivot irrigation systems as land is converted from furrow and
surface irrigation to sprinkler irrigation.
Irrigation customers accounted for 1,949,766 MWh of energy usage in 2022,
versus 2,125,733 MWh in 2021. The approximately 8% decrease is primarily because of
substantial rain that occurred in June. This sector represented nearly 12.3% of Idaho Power’s
total electricity sales, and approximately 29% of July sales. Though annual electricity use may
vary substantially for weather-related reasons, and there are now more irrigation customers,
the energy-use trend for this sector has not changed significantly in many years because of
the following:
• The added energy usage from new customers is relatively small compared to the energy
use of the average existing customer
• Ongoing improvements through energy efficiency efforts and system replacement offset
much of the added energy use
The Irrigation Efficiency Rewards program, including the GMI, experienced decreased annual
savings: from 9,699,849 kWh in 2021 to 6,954,805 kWh in 2022. This was due primarily to a
decrease in the savings and measures from small maintenance upgrades in the Menu Incentive
Option of the program.
Idaho Power re-enrolled the majority of the 2021 Irrigation Peak Rewards participants in 2022,
with 2,142 service points and a maximum load reduction potential of 255.6 MW. Table 20
summarizes the overall expenses and program performance for both programs and shows the
actual load reduction was 155.1 MW.

Irrigation Sector Overview
Page 144 Demand-Side Management 2022 Annual Report
Table 20. Irrigation sector program summary, 2022
Total Cost Savings
Program Participants Utility Resource
Annual Energy (kWh)
Peak Demand (MW)*
Demand Response
Irrigation Peak Rewards .................................. 2,142 $ 8,503,140 $ 8,503,140 155.1/255.6
Total .......................................................................................................... $ 8,503,140 $ 8,503,140 155.1/255.6
Energy Efficiency
Irrigation Efficiency Rewards .......................... 519 2,080,027 14,083,686 6,937,855
Green Motors Initiative—Irrigation ................ 6 0 5,634 16,950
Total .......................................................................................................... $ 2,080,027 $ 14,089,320 6,954,805
Notes:
See Appendix 3 for notes on methodology and column definitions.
Totals may not add up due to rounding.

Irrigation DSM Programs
Irrigation Efficiency Rewards. An energy efficiency program designed to encourage customers
to replace or improve inefficient irrigation systems and components. Customers receive
incentives through the Custom Incentive Option for extensive retrofits and new systems and
through the Menu Incentive Option for small maintenance upgrades.
Irrigation Peak Rewards. A demand response program designed to reduce load from irrigation
pumps during periods of high energy demand or for other system needs. Participating service
points are automatically controlled by Idaho Power switches or manually interrupted by the
customer for very large pumping installations or when switch communication is not available.
Green Motor Initiative. Under the GMI, service center personnel are trained and certified to
repair and rewind motors to improve reliability and efficiency. If a rewind returns a motor to its
original efficiency, the process is called a “Green Rewind.” Idaho Power pays service centers to
rewind qualified irrigation motors. Half of this incentive is then given to the customer as a
credit on the rewind invoice.
Marketing
In 2022, the company mailed a summer edition of Irrigation News to all irrigation customers in
its service area. In part, the newsletter educated customers about how to sign up for new or
upgraded service, momentary outage improvements, planning for safety, My Account
information, changes to the Irrigation Efficiency Rewards program, and updates to the Irrigation
Peak Rewards program.
Irrigation Sector Overview
Demand-Side Management 2022 Annual Report Page 145
The application for new or upgraded service was put into a tear-pad version so during one-on-
one visits agricultural representatives (ag reps) could easily tear off an application and provide
to irrigator.
The company also placed numerous print ads in agricultural publications to reach the target
market in smaller farming communities. Publications included the Capital Press, Power County
Press/Aberdeen Times, Potato Grower magazine, Owyhee Avalanche, and The Ag Expo East and
West programs. Idaho Power used radio advertising to show support for the Future Farmers of
America and Ag Week conferences.
January through March, the company ran 1,796 radio ads promoting the Irrigation Efficiency
Rewards program. The 30-second spots ran in eastern and southern Idaho on a variety of
stations, including news/talk, sports, classic rock, adult hits, and country.
Customer Satisfaction
Idaho Power conducts the Burke Customer Relationship Survey each year. In 2022, on a scale of
zero to 10, irrigation survey respondents rated Idaho Power 8.08 regarding offering programs
to help customers save energy, and 7.95 related to providing customers with information on
how to save energy and money. Twenty-three percent of irrigation respondents indicated they
have participated in at least one Idaho Power energy efficiency program. Of the irrigation
survey respondents who have participated in at least one Idaho Power energy efficiency
program, 89% are “very” or “somewhat” satisfied with the program.
Training and Education
Idaho Power continued to market its irrigation programs by offering virtual and in-person
workshops and offering new presentations to irrigation customers. In 2022, Idaho Power
provided three virtual irrigation workshops for the Irrigation Efficiency Rewards and Irrigation
Peak Rewards programs; this number was greatly reduced compared to a typical year due to
COVID-19. Approximately 18 customers attended virtual workshops. In December 2022,
Idaho Power provided one in-person workshop in Oregon with 20 customers in attendance.
In October program staff attended the first annual Idaho Farm and Ranch Conference in Boise
and hosted a booth.
Field Staff Activities
Idaho Power agricultural representatives (ag reps) were available to be on-site with customers
in 2022, offering Idaho Power energy efficiency and demand response program information,
education, training, and irrigation system assessments and audits across the service area.
Also, in 2022, ag reps continued their engagement with agricultural irrigation equipment
dealers with the goal of sharing expertise about energy-efficient system designs and increasing
awareness about the program. Ag reps and the irrigation segment coordinator, a licensed
Irrigation Sector Overview
Page 146 Demand-Side Management 2022 Annual Report
agricultural engineer, participated in training sponsored by the nationally based
Irrigation Association to maintain or obtain their Certified Irrigation Designer and Certified
Agricultural Irrigation Specialist accreditations.

Irrigation Sector—Irrigation Efficiency Rewards
Demand-Side Management 2022 Annual Report Page 147
Irrigation Efficiency Rewards
2022 2021
Participation and Savings*
Participants (projects) 525 1,031
Energy Savings (kWh) 6,954,805 9,699,849
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $1,950,122 $2,350,620
Oregon Energy Efficiency Rider $74,622 $221,523
Idaho Power Funds $55,284 $35,057
Total Program Costs—All Sources $2,080,027 $2,607,200
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.027 $0.023
Total Resource Levelized Cost ($/kWh) $0.179 $0.166
Benefit/Cost Ratios**
Utility Benefit/Cost Ratio 2.69 3.32
Total Resource Benefit/Cost Ratio 2.54 4.49
* 2021 total includes 19,352 kWh of energy savings from 12 Green Motors projects. 2022 total includes 16,950 kWh of energy savings from
6 Green Motors projects.
** 2021 cost-effectiveness ratios include evaluation expenses. If evaluation expenses were removed from the program’s cost-effectiveness, the 2021 UCT and TRC would be 3.34 and 4.49, respectively.
Description
Initiated in 2003, the Irrigation Efficiency Rewards program encourages energy-efficient
equipment use and design in irrigation systems. Qualified irrigators in Idaho Power’s service
area can receive financial incentives and reduce their electricity usage through participation in
the program. Two options help meet the needs for major or minor changes to new or existing
systems: Custom Incentive Option and Menu Incentive Option. Irrigation customers can also
qualify for an incentive when they “rewind” their irrigation motors.
Custom Incentive Option
The Custom Incentive Option is offered for extensive retrofits to existing systems or the
installation of an efficient, new irrigation system.
For a new system, Idaho Power determines whether the equipment is more energy efficient
than the standard before approving the incentive. If an existing irrigation system is changed to
a new water source, it is considered a new irrigation system under this program. The incentive
for a new system is $0.25 per estimated kWh saved in one year, not to exceed 10% of the
project cost.
Irrigation Sector—Irrigation Efficiency Rewards
Page 148 Demand-Side Management 2022 Annual Report
For existing system upgrades, the incentive is $0.25 per estimated kWh saved in one year or
$450 per estimated kW demand reduction, whichever is greater. The incentive is limited to 75%
of the total project cost.
The qualifying energy efficiency measures include hardware changes that result in a
reduction of the potential kWh use of an irrigation system or that result in a potential demand
reduction. Idaho Power reviews and analyzes each project, considering prior usage history,
irrigation system maps, system design details, invoices, and, in many situations,
post-installation demand data to verify savings and incentives.
Menu Incentive Option
The Menu Incentive Option covers a portion of the costs of repairing and replacing specific
components that help the irrigation system use less energy. This option is designed for systems
where small maintenance upgrades provide energy savings from these 7 measures:
• New flow-control type nozzles
• New nozzles for impact, rotating, or fixed head sprinklers
• New or rebuilt impact or rotating type sprinklers
• New or rebuilt wheel-line levelers
• New complete low-pressure pivot package (sprinkler, regulator, and nozzle)
• New drains for pivots or wheel lines
• New riser caps and gaskets for hand lines, wheel lines, and portable main lines
Incentives are based on a predetermined kWh savings per component from the RTF. Based on
the evaluation that the RTF completed in 2021, the kWh annual savings changed for many
components with some components being removed because the savings were no longer
supported. On January 1, 2022, Idaho Power changed the list of eligible components to exclude
new wheel-line hubs, goosenecks, pipe repair, and center pivot base boot gaskets. Any invoice
dated prior to January 1, 2022, was eligible for the previous measures and incentive amounts
for up to one year from the date of the invoice.
Green Motors Initiative
Idaho Power also participates in the GMPG GMI. Under the initiative, Idaho Power pays service
centers $2.00 per hp for motors 15 to 5,000 hp that received a verified Green Rewind. Half of
that incentive is passed on to irrigation customers as a credit on their rewind invoice.
Program Activities
In 2022, a total of 519 projects were completed: 439 Menu Incentive Option projects that
provided an estimated 2,633 MWh of energy savings, and 80 Custom Incentive Option projects
that provided 4,305 MWh of energy savings (45 new systems and 35 existing systems).
Irrigation Sector—Irrigation Efficiency Rewards
Demand-Side Management 2022 Annual Report Page 149
Also, a total of six irrigation customers’ motors were rewound under the GMI and accounted for
16,950 kWh in savings.
Marketing Activities
In addition to activities mentioned in the Irrigation Sector Overview, the Idaho Power ag rep
and program specialist worked one-on-one with irrigation dealers and vendors who are key to
the successful promotion of the program. In March 2022, the ag reps held three virtual
workshops. The content was the same but offered a morning, noon, and afternoon option on
three different days so customers could easily join. The virtual seminar focused on the Irrigation
Efficiency Rewards program, Idaho Power’s website, and self-help tools. The ag rep also visited
each irrigation vendor in their area to distribute new menu efficiency applications and explain
the program changes.
Cost-Effectiveness
Idaho Power calculates cost-effectiveness using different savings and benefits assumptions and
measurements for the Custom Incentive Option and the Menu Incentive Option.
Each application under the Custom Incentive Option received by Idaho Power undergoes an
assessment to estimate the energy savings that will be achieved through a customer’s
participation in the program. On existing system upgrades, Idaho Power calculates the savings
of a project by determining what changes are made and comparing it to the service point’s
previous five years of electricity usage on a case-by-case basis. On new system installations,
the company uses standard practices as the baseline and determines the efficiency of the
applicant’s proposed project. Based on the specific equipment to be installed, the company
calculates the estimated post-installation energy consumption of the system. The company
verifies the completion of the system design through aerial photographs, maps, and field visits
to ensure the irrigation system is installed and used in the manner the applicant’s
documentation describes.
Each application under the Menu Incentive Option received by Idaho Power also undergoes an
assessment to ensure deemed savings are appropriate and reasonable. Payments are
calculated on a prescribed basis by measure. In some cases, the energy-savings estimates are
adjusted downward from deemed RTF savings to better reflect known information on how the
components are actually being used. For example, a half-circle rotation center pivot will save
half as much energy per sprinkler head as a full-circle rotation center pivot. All deemed savings
are based on seasonal operating hour assumptions by region. If a system’s usage history
indicates it has lower operating hours than the assumptions, like the example above,
the deemed savings are adjusted.
The RTF irrigation hardware maintenance workbook version 5.3 is the source of all savings
assumptions for the Menu Incentive Option. In spring 2021, the RTF updated the savings
Irrigation Sector—Irrigation Efficiency Rewards
Page 150 Demand-Side Management 2022 Annual Report
assumptions for the irrigation hardware measures based on survey results from Idaho Power,
BPA, and PacifiCorp. While measure savings did not change significantly, the survey results did
support an increase in the measure life from 4–5 years to 6–7 years. However, four measures
(wheel-line hubs, goosenecks with drop tube, cut and pipe press or weld repair, and new center
pivot base boot gaskets) showed little to no savings, thus those measures were removed from
the updated irrigation workbook. With no supported savings, Idaho Power removed the
measures from the Menu Incentive Option in 2022.
The changes to the measure offerings were effective on December 31, 2021. Any invoice dated
December 31, 2021, or before and submitted within one year was processed under the prior
program measure incentive list. For invoices with dates of January 1, 2022, and later,
the applications were processed under the updated measure list and incentive levels.
The UCT and TRC for the program are 2.69 and 2.54, respectively.
Complete measure-level details for cost-effectiveness can be found in Supplement 1:
Cost-Effectiveness. Assumptions for measures processed before the program update can be
found in the Demand-Side Management 2021 Annual Report, Supplement 1: Cost-Effectiveness.
2023 Plans
Irrigation Efficiency Rewards program marketing plans typically include conducting at least six
customer-based irrigation workshops to promote energy efficiency, technical education,
and program understanding. Idaho Power has committed to a booth at the Idaho Irrigation
Equipment Show & Conference, Western Ag Expo, Idaho Potato Show, and the Southern Ag
Expo in 2023. The focus of the booth material and conversations will be to promote the
Irrigation Efficiency Rewards program and what customers can do to obtain incentives from
Idaho Power. Marketing the program to irrigation supply companies will continue to be a
priority, as they are an important part of getting the program in front of customers.
The company will promote the program in agriculturally focused editions of newspapers,
magazines, and radio ads. The radio ads will run during the winter/spring throughout the
company’s South-East region.

Irrigation Sector—Irrigation Peak Rewards
Demand-Side Management 2022 Annual Report Page 151
Irrigation Peak Rewards
2022 2021
Participation and Savings
Participants (service points) 2,142 2,235
Energy Savings (kWh) n/a n/a
Demand Reduction (MW)* 155.1/255.6 255.5/319.5
Program Costs by Funding Source
Idaho Energy Efficiency Rider $569,467 $239,101
Oregon Energy Efficiency Rider $272,171 $167,041
Idaho Power Funds $7,661,502 $6,607,173
Total Program Costs—All Sources $8,503,140 $7,013,315
Program Levelized Costs
Utility Levelized Cost ($/kWh) n/a n/a
Total Resource Levelized Cost ($/kWh) n/a n/a
Benefit/Cost Ratios
Utility Benefit/Cost Ratio n/a n/a
Total Resource Benefit/Cost Ratio n/a n/a
* Maximum actual demand reduction/maximum potential demand reduction. Demand response program reductions are reported with
9.7% peak loss assumptions.
Description
Idaho Power’s Irrigation Peak Rewards program is a voluntary, demand response program
available to all agricultural irrigation customers. Initiated in 2004, the purpose of the program is
to minimize or delay the need for new supply-side resources.
The program pays irrigation customers a financial incentive to interrupt the operation of
specific irrigation pumps using one or more control devices and offers two interruption options:
Automatic Dispatch Option and Manual Dispatch Option. Automatic Dispatch Option pumps are
controlled by an AMI or cellular device that remotely turns off the pump(s). Manual Dispatch
Option pumps can participate if they have 1,000 cumulative hp or if Idaho Power has
determined the AMI or cellular technology will not function properly at that location. Manual
Dispatch Option customers nominate a kW reduction and are compensated based on the actual
load reduction during the event.
Program event parameters for both interruption options are listed below:
• June 15 to September 15 (excluding Sundays and holidays)
• Up to four hours per day between 3 and 10 p.m. (Standard Interruption) or 3 and
11 p.m. (Extended Interruption)
• Up to 16 hours per week
• No more than 60 hours per season
Irrigation Sector—Irrigation Peak Rewards
Page 152 Demand-Side Management 2022 Annual Report
• At least three events per season
The incentive structure consists of fixed and variable payments. The fixed payments are credits
that are applied to the monthly billing during the months of June through October. The fixed
credits are based on the customer’s actual demand and use, and reduce the monthly billed
amount. The variable payments are additional incentives that are paid beginning with the fifth
event. The variable payments are calculated at the end of the season and are mailed to the
customers in the form of a check.
The fixed incentive amount is $5.25 per kW with an energy incentive of $0.008 per kWh.
The fixed incentive demand (kW) credit is calculated by multiplying the monthly billing kW
usage by the fixed incentive amount. The energy (kWh) incentive credit is calculated by
multiplying the monthly billing kWh usage by the energy incentive amount. The fixed incentive
is applied to monthly bills, and credits are prorated for periods when reading/billing cycles do
not align with the program season dates. An additional variable incentive of $0.18 (Standard
Interruption) per kWh applies to the fifth and subsequent events that occur between 3 p.m.
and 10 p.m. The variable incentive is increased to $0.25 per kWh when customers allow
Idaho Power to interrupt their pumps for 4 hours between 3 p.m. and 11 p.m. For the
Automatic Dispatch Option service points, the variable incentive is calculated using the billed
demand (kW) during the billing cycle/period of the event, multiplied by the length of the event
in hours multiplied by the applicable variable incentive rate. For the participating Manual
Dispatch Option participants, the variable incentive payment is calculated based on the actual
demand (kW) reduction during the event hours multiplied by the length of the event in hours
multiplied by the applicable variable incentive rate. The variable incentive is paid in the form of
a check no later than 70 days after the program season.
Program rules allow customers to opt out of dispatch events while incurring an opt-out fee of
$6.25. The opt-out fee is calculated by multiplying $6.25 times the kW cost based on the
current month’s billing or kW not achieved for Manual Dispatch Option participants. The kW
not achieved for the Manual Dispatch Option refers to the amount that was nominated versus
the actual kW reduction that was achieved. At the start of the season the manual customers
nominate the amount of kW reduction they plan to achieve during a demand response event.
The opt-out penalties will not exceed the total credit that would have been paid with
full participation.
Program Activities
Changes to the program as authorized by the OPUC and the IPUC in 2022 included lengthening
the season from August 15 to September 15; changing the event window to later in the
evening; increasing the fixed and variable incentives; changing the threshold from three to
Irrigation Sector—Irrigation Peak Rewards
Demand-Side Management 2022 Annual Report Page 153
four events for when the variable incentive is paid; and opening enrollment to all agricultural
irrigation customers.
In 2022, Idaho Power enrolled 2,142 (10%) of the eligible service points in its service area in the
program. The total billing demand of participating service locations was 346.3 MW versus
402.8 MW in 2021. The total maximum potential reduction (capacity) for the program was
255.6 MW in 2022 versus 319.5 MW in 2021. The key factor impacting the lower maximum
capacity was participation concern over the later evening hours and labor issues in getting
systems going again after events. Another factor was that during enrollment for the program
the water supply forecast looked to be very low, so customers felt they would have less ability
to make up for load reduction events.
A primary ongoing activity each year is maintaining communication and device failure
identification and correction both pre-season and during the season. Device failure is affected
by many things outside the company’s control, from customer electrical panel or wiring issues
to actual component failure in the device. The company used three electrical contractors in
2022 to maintain, troubleshoot, repair, and exchange the AMI devices and cellular devices that
are attached to customers electrical panels to be able to turn pumps off during events.
Table 21 shows the event performance by date and group. The total load reduction shown in
2022 is less than 2021 because Idaho Power had a smaller number of total MW enrolled in the
program in 2022. The program was used on eleven days. Nine days had two groups
participating and two days had all four groups participating, for 43 total event hours.
The program achieved an actual maximum demand reduction of 155.1 MW (at generation
level) on September 2, with all groups participating.
Table 21. Irrigation Peak Rewards demand response event details

,

7
,

Ju
ly
12

,

26

,
27

,

28
,

,
8 , 9

Event Time

6–10 4–9 4–9 5–10 4–9 4–10 3–9 4–9 4–10 3–10 6–10
A, B C, D A, C B, D A, C B, D C, D A, B B, C A, B, C, D
*
95° F 101° F 100° F 102° F 103° F 104° F 104° F 99° F 103° F 101° F 101° F
Load
eduction (MW)
121.2 109.1 113.5 76.2 102.6 76.8 83.9 75.1 86.8 155.1 152.1
*National Weather Service, recorded in the Boise area
Irrigation Sector—Irrigation Peak Rewards
Page 154 Demand-Side Management 2022 Annual Report
Marketing Activities
New program parameters per IPUC Case IPC-E-21-32 and OPUC Docket No. ADV 1355/Advice
No. 21-12 (replacing the IPC-E-13-14/UM 1653 Settlement agreement) went into effect in 2022
and allowed Idaho Power to market the program to all potential customers.
In 2022, the program brochures and website were updated to reflect the new program
parameters. Idaho Power used virtual workshops, direct-mail, and outreach calls to encourage
past participants to re-enroll in the program and potential new participants to enroll for the
first time. The brochure, enrollment worksheet, and contact worksheet were mailed to all
eligible participants in March 2022. See the Irrigation Sector Overview section for additional
marketing activities.
Cost-Effectiveness
Idaho Power determines cost-effectiveness for the demand response programs using the
approved method for valuing demand response under IPUC Order No. 35336 and the OPUC’s
approval on February 8, 2022, in Docket No. ADV 1355. Using the financial and alternate
resource cost assumptions from the 2021 Integrated Resource Plan, the defined
cost-effectiveness threshold for operating Idaho Power’s three demand response programs
for the maximum allowable 60 hours is $82.91 per kW under the current program parameters.
The Irrigation Peak Rewards participants were dispatched for either six or seven events,
resulting in either 24 or 28 event hours and achieved a maximum demand reduction of
155.1 MW with a maximum potential capacity of 255.6 MW. The total expense for 2022 was
$8.5 million and would have been approximately $10.5 million if the program had been
operated for the full 60 hours. Using the potential cost and the maximum potential capacity
results in a cost of $40.97 per kW, which shows the program was cost-effective.
A complete description of cost-effectiveness results for Idaho Power’s demand response
programs is included in Supplement 1: Cost-Effectiveness.
Customer Satisfaction
In November, Idaho Power sent surveys to program participants and non-participants.
The purpose of the surveys was to evaluate the motivators and barriers to participation as well
as gauge customers’ likelihood to participate in the program under varying program designs.
Participants were asked additional questions around their customer’s overall satisfaction with
the program and the ease of participation.
Idaho Power received 93 responses from the participant survey and 171 responses from the
non-participant survey. Some highlights include the following:
• For participants, nearly 42% of respondents indicated their irrigation system type and
20% indicated the time of event hours prevented them from enrolling additional
Irrigation Sector—Irrigation Peak Rewards
Demand-Side Management 2022 Annual Report Page 155
irrigation service locations in the program. For non-participants, almost 14% of the
respondents did not participate in the program because it’s too much risk to their crops
while 13% of respondents indicated it was too much trouble to coordinate their
system/labor.
• More than 47% of participant survey respondents are enrolled in the Extended
Interruption Option. Of those enrolled, 68% chose to participate because of the
increased variable incentive.
• Overall, 75% of participant survey respondents indicated they are “very satisfied”
or “somewhat satisfied” with the Peak Rewards program.
• Nearly 85% of participant survey respondent indicated they are “very likely” or
“somewhat likely” to participate in the program in 2023.
• Respondents were asked their likelihood to participate in the program if Idaho Power
limited the number of times the program could be called each week at a reduced
incentive level.
• Under all scenarios, 58 to 63% of current participants indicated they are
“very unlikely” or “somewhat unlikely” to participate in the program under the
proposed hypothetical scenario options.
• Under all scenarios, 53 to 58% of current non-participants indicated they are
“very unlikely” or “somewhat unlikely” to participate in the program under the
proposed hypothetical scenario options.
A copy of the complete report is included in Supplement 2: Evaluation.
Evaluations
Each year, Idaho Power produces an internal report of the Irrigation Peak Rewards program.
This report includes more detail on the load-reduction analysis, overall costs, and program
participation. A breakdown of the load reduction for each event day and each event hour,
including line losses, is shown in Table 22.

Irrigation Sector—Irrigation Peak Rewards
Page 156 Demand-Side Management 2022 Annual Report
Table 22. Irrigation Peak Rewards program MW load reduction for events
Event Date Groups* 3–4 p.m. 4–5 p.m. 5–6 p.m. 6–7 p.m. 7–8 p.m. 8–9 p.m. –10 p.m.
7/7/2022 A, B 115.3 121.2 119.5 119.1
7/12/2022 C, D 5.5 67.1 109.1 108.9 101.1 40.5
7/26/2022 A, C 3.1 68.5 113.5 113.5 108.7 43.0
7/27/2022 B, D 42.2 75.8 76.2 75.8 32.5
7/28/2022 A, C 5.1 59.7 102.6 102.1 96.1 40.6
7/29/2022 B, D 40.4 40.5 76.2 76.8 35.5 35.0
8/8/2022 C, D 16.3 54.4 83.9 80.6 67.8 30.2
8/9/2022 A, B 40.1 74.0 75.1 74.6 33.7
8/17/2022 B, C 4.1 55.8 86.7 86.8 81.4 29.5
9/2/2022 A, B, C, D 4.5 43.7 117.7 155.1 147.3 110.2 37.5
9/6/2022 A, B, C, D 102.8 122.7 151.0 152.1
*Group C had some customers on an early off time.
2023 Plans
For the 2023 program season, Idaho Power will continue the program as revised in 2022 as
authorized by the IPUC and the OPUC.
Irrigation Peak Rewards enrollment packets will be sent to all irrigation customers.
Each customer will be sent a comprehensive packet containing an informational brochure,
enrollment worksheet and a contact worksheet. For all new pump signups, a demand response
unit will need to be installed by a contracted electrician prior to June 15, 2023.
Idaho Power will have an informational booth at the local 2023 Ag Expos including Western,
Eastern, and Southern. The Irrigation Peak Rewards program will be the focus of in person
workshops presented by Idaho Power ag reps in spring 2023. For the upcoming season,
Idaho Power will continue its focus on retaining currently enrolled participants and will consider
using email marketing, radio, paid search, digital display, and other new tactics to boost
program enrollment. The ag reps will continue to remind and inform customers and encourage
program participation in person and by phone.

Other Programs and Activities
Demand-Side Management 2022 Annual Report Page 157
Other Programs and Activities
Idaho Power’s Internal Energy Efficiency Commitment
Renovation projects continued at the Idaho Power Corporate Headquarters (CHQ) in downtown
Boise, with a project to exchange the old T-12 parabolic lighting fixtures with LED fixtures on
floors five, six and seven. Remodels continued to incorporate energy efficiency measures,
such as lower partitions for better transfer of daylight, transom lighting, and automated
lighting controls.
The CHQ building also participated in the Flex Peak Program again in 2022 and committed to
reduce up to 200 kW of electrical demand during events. Unlike other program participants,
Idaho Power does not receive any financial incentives for its participation.
Local Energy Efficiency Funds
The purpose of Local Energy Efficiency Funds (LEEF) is to provide modest funding for short-term
projects that do not fit within Idaho Power’s energy efficiency programs but provide a direct
benefit to the promotion or adoption of beneficial energy efficiency behaviors or activities.
Because Idaho Power has been modifying its existing programs and expanding programs over
the years to include as many cost-effective energy efficiency measures as possible for all
customers, there has been minimal participation in the LEEF offering.
In 2022, Idaho Power received seven LEEF applications. They were generally related to home
equipment replacement requests for items such as windows, heating systems, door seals,
and load centers. The applications were reviewed, and the products referenced in the
submittals were found to be standard, widely available products, and therefore not appropriate
for LEEF. A residential program specialist followed up with the applicants to provide
information on incentives currently available through Idaho Power’s H&CE Program.
Energy Efficiency Advisory Group (EEAG)
Formed in 2002, EEAG provides input on enhancing existing DSM programs and on
implementing energy efficiency programs. Currently, EEAG consists of 12 members
representing a cross-section of Idaho Power customers from the residential, industrial,
commercial, and irrigation sectors, as well as individuals representing low-income households,
environmental organizations, state agencies, city governments, public utility commissions,
and Idaho Power.
EEAG meets quarterly, and when necessary, Idaho Power facilitates additional meetings and/or
calls to address special topics. In 2022, four regular virtual EEAG meetings were held on
February 9, May 4, August 11, and November 17. EEAG meetings are generally open to the
public and attract a diverse audience. Idaho Power appreciates the input from the group and
Other Programs and Activities
Page 158 Demand-Side Management 2022 Annual Report
acknowledges the commitment of time and resources the individual members give to
participate in EEAG meetings and activities.
During these meetings, Idaho Power discussed new energy efficiency program ideas and new
measure proposals, marketing methods, and specific measure details. The company provided
the status of energy efficiency programs and expenses, gave updates of ongoing programs and
projects, and supplied general information on DSM issues and other important issues occurring
in the region.
Idaho Power relies on input from EEAG to provide a customer and public-interest view of
energy efficiency and demand response. Additionally, Idaho Power regularly provides updates
on current and future cost-effectiveness of energy efficiency programs and how changes in the
IRP will impact DSM alternate costs, which Idaho Power uses in calculating cost-effectiveness.
In the meetings, Idaho Power frequently requests input and feedback from EEAG members on
programmatic changes, marketing tactics, and incentive levels.
Throughout 2022, Idaho Power relied on input from EEAG on the important topics discussed in
the sections below. For complete meeting notes, see Supplement 2: Evaluation.
Market Transformation
Idaho Power’s energy efficiency programs and activities are gradually transforming markets by
changing customers’ knowledge, use, and application of energy-efficient technologies and
principles. The traditional market transformation definition is an effort to permanently change
the existing market for energy efficiency goods and services by engaging and influencing large
national companies to manufacture or supply more energy-efficient equipment.
Through market transformation activities, there is promotion of the adoption of
energy-efficient materials and practices before they are integrated into building codes or
become standard equipment.
Idaho Power and Avista Utilities continued working with a third-party marketing firm on a
project that began in 2020 to explore potential opportunities to accelerate market
transformation; the goal is to benefit customers in both utilities’ service areas beyond what
NEEA is currently providing. This work resulted in a market transformation pilot that began in
2021 for DHPs in both Idaho Power’s and Avista’s service areas. The pilot was active throughout
2022 and will continue through 2023.
NEEA
Idaho Power has funded NEEA since its inception in 1997. NEEA’s role is to look to the future to
find emerging opportunities for energy efficiency and to create a path forward to make those
opportunities a reality in the region.
Other Programs and Activities
Demand-Side Management 2022 Annual Report Page 159
Idaho Power participates in NEEA with funding from the Idaho and Oregon Riders. The current
NEEA contract is for the five years from 2020 to 2024. NEEA categorizes the savings it achieves
in five categories: total regional savings, baseline savings, local program savings, net market
effects, and co-created saving created by NEEA and its utility funders working collaboratively.
Of the 360 to 500 average megawatts (aMW) of savings forecast for 2020 to 2024, NEEA
expects 70 to 100 aMW to be net market effects, and 115 to 152 aMW to be co-created
savings. The current contract commits Idaho Power to paying NEEA a total of $14.7 million, or
approximately $2.9 million annually.
In 2022, Idaho Power participated in all NEEA committees and workgroups, including
representation on the Regional Portfolio Advisory Committee (RPAC) and the Board of
Directors. Idaho Power representatives participate in the RPAC, Cost-Effectiveness Advisory
Committee, Commercial Advisory Committee, Regional Emerging Technology Advisory
Committee (RETAC) and the Idaho Energy Code Collaborative. The company also participated in
NEEA’s initiatives, including the Commercial Building Stock Assessment (CBSA), Residential
Building Stock Assessment (RBSA), SEM, Top-Tier Trade Ally (NXT Level), and Luminaire Level
Lighting Controls (LLLC).
NEEA performed several market progress evaluation reports (MPER) on various energy
efficiency efforts this year. In addition to the MPER, NEEA provides market research reports
through third-party contractors for energy efficiency initiatives throughout the Northwest.
Links to these and other reports mentioned below are provided in Supplement 2: Evaluation
and on NEEA’s website under Resources & Reports. For information about all committee and
workgroup activities, see the NEEA Activities information below.
NEEA Marketing
To support NEEA efforts, Idaho Power educated residential customers on Heat Pump Water
Heater (HPWH) and DHPs and educated commercial customers and participating contractors on
NXT Level Lighting Training and LLLC.
Idaho Power promoted DHPs and HPWHs as part of its H&CE Program. Full details can be found
in the H&CE Program’s Marketing section.
The company participated in NEEA’s HPWH Boring but Efficient campaign that ran on digital
channels from September 1–October 31 to continue increasing consumer awareness.
The advertising directs customers to visit their local utility’s website, find a local installer,
locate a retailer, and get product information from manufacturers.
Idaho Power continued to encourage trade allies to take the NXT Level Lighting Training.
Idaho Power posted NXT Level Lighting Training information on its website and on LinkedIn
in May.
Other Programs and Activities
Page 160 Demand-Side Management 2022 Annual Report
To promote LLLC, Idaho Power continued using a link to an informational LLLC flyer on its main
Retrofits and Lighting web pages. The company also posted about LLLCs on LinkedIn in May.
NEEA Activities: All Sectors
For the 2020 to 2024 funding cycle, NEEA and its funders have reorganized the advisory
committees into two coordinating committees: Products Coordinating Committee and
Integrated Systems Coordinating Committee. Additionally, NEEA and its funders form working
groups as needed in consultation with the RPAC. The RPAC will continue, as well as the
Cost-Effectiveness Advisory and the RETAC committees. The Idaho Energy Code Collaborative
will also remain intact.
The company currently has representation on both of the NEEA coordinating committees.
Quarterly meetings were held in 2022 for both committees. These committees provide utilities
with the opportunity to give meaningful input into the design and implementation of NEEA
initiatives, as well as to productively engage with each other. Working groups were formed by
the coordinating committees to focus on topics relevant to all sectors, as described below.
Cost-Effectiveness and Evaluation Advisory Committee
The advisory committee meets four times a year to review evaluation reports,
cost-effectiveness, and savings assumptions. One of the primary functions of the work group
is to review all savings assumptions updated since the previous reporting cycle. The committee
also reviews NEEA evaluation studies and data collection strategies and previews forthcoming
research and evaluations.
Idaho Energy Code Collaborative
Since 2005, the State of Idaho has been adopting a state-specific version of the International
Energy Conservation Code (IECC). The Idaho Energy Code Collaborative was formed to assist the
Idaho Building Code Board (IBCB) in the vetting and evaluation of future versions of the IECC for
the residential and commercial building sectors. NEEA facilitates the group, comprised of
individuals having diverse backgrounds in the building industry and energy code development.
Building energy code evaluations are presented by the group at the IBCB public meetings. The
group also educates the building community and stakeholders to increase energy code
knowledge and compliance. Idaho Power is an active member.
The Idaho Energy Code Collaborative provided statewide resources throughout 2022 to builders
and related stakeholders in support of the current codes. The resources included monthly
training sessions, a monthly technical newsletter by email, and a robust website—
IdahoEnergyCode.com. Idaho Power will continue to participate in the Idaho Energy
Code Collaborative.
Other Programs and Activities
Demand-Side Management 2022 Annual Report Page 161
Regional Emerging Technology Advisory Committee (RETAC)
Idaho Power participated in the RETAC, which met quarterly to review RETAC’s emerging
technology pipeline that was developed with assistance from the BPA, NEEA, and the NWPCC.
Throughout 2022, RETAC focused primarily on space-heating and water-heating products for
residential and commercial markets. The technologies for these products centered on heat
pumps. RETAC discussed the current state of the technologies and their associated gaps and
issues. In each RETAC session, the group discussed ways NEEA and the regional utilities could
help address those gaps and issues. This work will continue in 2023.
Regional Portfolio Advisory Committee
RPAC is responsible for overseeing NEEA’s market transformation programs and their
advancement through key milestones in the “Initiative Lifecycle.” RPAC members must reach a
full consent vote at selected milestones for a program to advance to the next stage. In 2018,
NEEA and RPAC formed an additional group called the RPAC Plus (RPAC+), which included
marketing subject matter experts to help coordinate NEEA’s marketing activities with those of
the funders. RPAC convenes quarterly meetings and adds other webinars as needed.
In 2022, RPAC conducted three of the quarterly meetings, all of which were virtual; the
November meeting was cancelled as topics were not time-sensitive and could wait until 2023.
Throughout 2022, RPAC received updates of savings forecasts, portfolio priorities, and
committee reports.
In the first regular quarterly meeting on February 23, NEEA staff went over upcoming
milestones for the NEEA initiatives and presented charter and various work group updates.
Upcoming milestone votes NEEA reviewed were: Efficient Fans, Extended Motor Products for
Pumps, High Performance HVAC, High Performance Windows, and Variable-speed Heat Pumps.
NEEA staff made the committee aware of the details involved in program advancement and
went over the timeline for each initiative.
On May 25, NEEA staff updated RPAC on recent developments and reviewed the NEEA electric
portfolio, reminding RPAC members of the key portfolio goals, programs included, current
status in NEEA’s initiative lifecycle, savings and risk profiles, and which programs help with
portfolio diversification. NEEA provided an overview on the Extended Motor Products—Pumps
and Circulators program in preparation for a committee vote to move the initiative to the next
phase of market development; the committee voted to approve that action. NEEA provided an
update on both the High-Performance HVAC program and Efficient Fans program based on an
anticipated milestone vote to advance each next quarter. NEEA staff also went over a proposal
to run the 2021 HPWH ad campaign again in September through October 2022.
At the August 24 meeting, NEEA gave RPAC members a portfolio update showing status and
outlook of each initiative. NEEA provided an overview on the Efficient Fans program in
preparation for a committee vote to move the initiative from concept development to program
Other Programs and Activities
Page 162 Demand-Side Management 2022 Annual Report
development; the committee voted to approve that action. NEEA also presented the
High-Performance HVAC program in preparation for a committee vote to move the initiative to
the next phase of market development; the committee voted to approve that action. NEEA also
presented their 2023 Operations Plan and timeline.
NEEA Activities: Residential
NEEA provides BetterBuiltNW online builder and contractor training and manages the regional
homes database, AXIS.
Residential Building Stock Assessment (RBSA)
The RBSA is a study conducted approximately every five years. Its purpose is to determine
common attributes of residential homes and to develop a profile of the existing residential
buildings in the Northwest. The information is used by the regional utilities and the NWPCC to
determine load forecast and energy-savings potential in the region. NEEA began work on the
RBSA in mid-2020.
Idaho Power participated in monthly work group meetings to discuss the study’s objectives,
framework, sampling design, and communication plan. Site visits in the region began at the end
of 2021 and continued through 2022. For residential customers who chose to participate,
the third-party contractor scheduled a site visit with a field technician who collected
information on the home’s characteristics. While site visits for single-family homes are now
complete, NEEA continues to recruit for multifamily buildings to participate in the study. Field
work will continue through early quarter 2 of 2023.
Due to delays in receiving the demographic and housing characteristics file from the 2020 U.S.
Census, completion of the study has been delayed. A final report will be available by the end
of 2023.
NEEA Activities: Commercial/Industrial
NEEA continued to provide support for C&I energy efficiency activities in Idaho in 2022, which
included partial funding of the IDL for trainings and additional tasks.
Commercial Building Stock Assessment (CBSA)
NEEA began work on the CBSA in 2022. The CBSA is a study conducted approximately every
five years, and the information is used by utilities in the Pacific Northwest and the NWPCC to
determine load forecast and electrical energy-savings potential in the region.
For commercial customers who chose to participate in the study, the third-party contractor
scheduled a site visit with a field technician who collects information on equipment and
building characteristic that affect energy consumption. This includes HVAC equipment, lighting,
building envelope, water heating, refrigeration and cooking, computers and miscellaneous
equipment, and cooling towers.
Other Programs and Activities
Demand-Side Management 2022 Annual Report Page 163
Beginning in August 2022, Idaho Power staff participated in the monthly working group.
The CBSA is still in the early design phase of the study, thus the objectives and priorities are still
being determined. A request for proposal to select a contractor will be issued in early 2023 with
site visits planned for 2024 through 2025. The report is slated to be released in early 2026.
Very High-Efficiency Dedicated Outside Air Systems (DOAS)
NEEA’s High-Performance HVAC program focused on design of market intervention strategies
based on market and field research associated with very high efficiency DOAS. Very high-
efficiency DOAS pairs a very high-efficiency heat/energy recovery ventilator (HRV/ERV) type of
DOAS with a high-efficiency heating and cooling system, while following set design principles
that maximize efficiency. NEEA updated the Very High Efficiency DOAS system requirements in
2022 based on market feedback and project experience. NEEA performed market research and
published a report titled VHE DOAS Commercial Building Decision Makers Market Research on
March 29, 2022, on building owners’ perceptions of the challenges and benefits of very high
efficiency DOAS. NEEA also created additional resources for utilities provided on the
BETTERBRICKS website.
Luminaire Level Lighting Controls (LLLC)
Throughout 2022, NEEA engaged with key manufacturers and their sales channels to encourage
promotion of LLLC to their customers and projects. NEEA continued to partner with utilities to
offer trade ally training opportunities for awareness and increased understanding of Networked
Lighting Controls (NLC)/LLLC systems. Two of the training classes were held in Idaho Power’s
service area, with 38 trade allies receiving NLC/LLLC training.
NEEA continued to offer a variety of LLLC educational resources for use by utilities and their
customers and trade allies. These materials are found at betterbricks.com. In addition, NEEA is
actively working with utilities in the Pacific Northwest to develop case studies of commercial
buildings that incorporated LLLC.
NEEA Funding
In 2020, Idaho Power and NEEA commenced a five-year agreement for the 2020 to 2024
funding cycle. Per this agreement, NEEA implements market transformation programs in the
company’s service area and Idaho Power is committed to fund NEEA based on a quarterly
estimate of expenses up to the five-year total direct funding amount of $14.7 million,
or approximately $2.9 million annually. On February 20, 2020, Idaho Power received IPUC
Order No. 34556, supporting Idaho Power’s participation in NEEA from 2020 to 2024 with such
participation to be funded through the Idaho Rider and subject to a prudency review.
In 2022, Idaho Power paid $2,789,937 to NEEA: $2,650,440 from the Idaho Rider for the Idaho
jurisdiction and $139,497 from the Oregon Rider for the Oregon jurisdiction. Other expenses
Other Programs and Activities
Page 164 Demand-Side Management 2022 Annual Report
associated with Idaho Power’s participation in NEEA activities, such as administration and
travel, were also paid from the Idaho and Oregon Riders.
Final NEEA savings for 2022 will be released later in 2023. Preliminary estimates reported by
NEEA indicate Idaho Power’s share of regional market transformation savings as 24,448 MWh.
These savings are reported in two categories: 1) codes-related and standards-related savings
of 20,344 MWh (83%) and 2) non-codes-related and non-standards-related savings of
4,104 MWh (17%).
The preliminary savings reported by NEEA for 2022 had one change in methodology.
Because code adoption varies between states, NEEA transitioned to report energy savings for
state building codes using a state allocation approach, as the funder share allocation
methodology no longer provided a reasonable representation of code savings occurring in a
funder’s service area. For non-codes related savings, NEEA continued to use the funder share
allocation methodology. Idaho Power has requested that non-codes savings use the service
area allocation approach. NEEA has committed to work with Idaho Power in 2023 to update the
assumptions used to allocate savings before shifting to this methodology for 2023 reporting.
In the Demand-Side Management 2021 Annual Report, preliminary funding-share estimated
savings reported were 17,870 MWh. The final funding-share NEEA savings for 2021 reported
herein are 16,819 MWh, and include savings from code-related initiatives as well as non-code
related initiatives. Idaho Power relies on NEEA to report the energy savings and other benefits
of NEEA’s regional portfolio of initiatives. For further information about NEEA, visit their
website at neea.org.
Regional Technical Forum
The RTF is a technical advisory committee to the NWPCC, established in 1999 to develop
standards to verify and evaluate energy efficiency savings. Since 2004, Idaho Power has
supported the RTF by providing annual financial support, regularly attending monthly meetings,
participating in subcommittees, and sharing research and data beneficial to the forum’s efforts.
The forum is made up of both voting members and corresponding members from
investor -owned and public utilities, consultant firms, advocacy groups, ETO, and BPA, all with
varied expertise in engineering, evaluation, statistics, and program administration. The RTF
advises the NWPCC during the development and implementation of the regional power plan
regarding the following RTF charter items:
• Developing and maintaining a readily accessible list of eligible conservation resources,
including the estimated lifetime costs and savings associated with those resources and
the estimated regional power system value associated with those savings.
• Establishing a process for updating the list of eligible conservation resources as
technology and standard practices change, and an appeal process through which
Other Programs and Activities
Demand-Side Management 2022 Annual Report Page 165
utilities, trade allies, and customers can demonstrate that different savings and value
estimates should apply.
• Developing a set of protocols by which the savings and system value of conservation
resources should be estimated, with a process for applying the protocols to existing or
new measures.
• Assisting the NWPCC in assessing 1) the current performance, cost, and availability of
new conservation technologies and measures; 2) technology development trends;
and 3) the effect of these trends on the future performance, cost, and availability of
new conservation resources.
• Tracking regional progress toward the achievement of the region’s conservation targets
by collecting and reporting regional research findings and energy savings annually.
The current agreement to sponsor the RTF extends through 2024. Under this agreement,
Idaho Power is the fourth largest RTF funder, at a rate of $713,300 for the five-year period.
For this funding cycle, gas utilities and the gas portion dual-fuel utilities are also funding
the RTF.
When appropriate and when the work products are applicable to the climate zones and load
characteristics in Idaho Power’s service area, Idaho Power uses the savings estimates,
measure protocols, and supporting work documents provided by the RTF. In 2022, Idaho Power
staff participated in all RTF meetings as a voting member and is represented on the RTF Policy
Advisory Committee.
Throughout the year, Idaho Power reviews any changes enacted by the RTF to savings, costs,
or parameters for existing and proposed measures. The company then determines how the
changes might be applicable to, or whether they impact, its programs and measures.
The company accounted for all implemented changes in planning and budgeting for 2022.
Residential Energy Efficiency Education Initiative
Idaho Power recognizes the value of general energy efficiency awareness and education in
creating behavioral change and customer demand for, and satisfaction with, its programs.
The REEEI promotes energy efficiency to the Residential sector. The company achieves this
by creating and delivering educational materials and programs that result in wise and
informed choices regarding energy use and increased participation in Idaho Power’s energy
efficiency programs.
Kill A Watt Meter Program
The Kill A Watt™ Meter Program remained active in 2022. Idaho Power’s Customer Care Center
and field staff continued to encourage customers to learn about the energy used by specific
appliances and activities within their homes by visiting a local library to check out a Kill A Watt
meter. It was promoted in the 2022 Energy Efficiency Guide, and on the fall energy efficiency
Other Programs and Activities
Page 166 Demand-Side Management 2022 Annual Report
bill insert, which went to all residential customers in September. The meter was also
demonstrated and promoted during the October KTVB segment.

Figure 23. Energy Efficiency Kit featuring the Kill A Watt meter
Customer Education and Marketing
REEEI produced one Energy Efficiency Guide in 2022, which was distributed primarily as an
insert in local newspapers. The year-round-themed guide was published and distributed by the
Boise Weekly and 24 newspapers in Idaho Power’s service area the week of June 26. The guide
focused on information that would be useful to customers throughout the year, including
energy-savings 101, what a kilowatt is and how customers can use a Kill A Watt meter to
measure watts, tips for working with a contractor, how to find information about energy
savings, ways to save energy during each season, an energy efficiency success story, the A/C
Cool Credit program, and information for customers considering rooftop solar.
Idaho Power promoted the guide on its homepage, on social media, and through a link emailed
to residential customers. The Idaho Statesman published two ads encouraging readers to look
for the guide. Digital ads on idahostatesman.com included a homepage takeover on June 26
and June 30, as well as banner ads that ran between June 26 and July 9, earning 150,000
impressions. Digital ads drove traffic to the Energy Efficiency Guide on idahopower.com.
Idaho Power’s website also provides links to the current guide, as well as past seasonal guides.
In 2022, over 184,000 guides were distributed throughout the service area.
Other Programs and Activities
Demand-Side Management 2022 Annual Report Page 167
REEEI distributed energy efficiency messages through a variety of other communication
methods in 2022. Idaho Power increased customer awareness of energy-saving ideas via
continued distribution of the fifth printing of the 96-page booklet 30 Simple Things You Can Do
to Save Energy, a joint publishing project between Idaho Power and The EarthWorks Group.
In 2022, the program distributed 1,550 copies directly to customers. This was accomplished
primarily by fulfilling direct web requests from customers, through energy advisors during
in-home visits, and in response to inquiries received by Idaho Power’s Customer Care Center.
Idaho Power continues to recognize that educated employees are effective advocates for
energy efficiency and Idaho Power’s energy efficiency programs. Idaho Power energy efficiency
program specialists connected with energy advisors and other employees from each of
Idaho Power’s geographical regions and the Customer Care Center to discuss educational
initiatives and answer questions about the company’s energy efficiency programs.
As COVID-19 concerns waned, opportunities to re-engage with customers at in-person
community events and venues began to return to normal. Idaho Power participated in
42 events highlighting energy efficiency messages. Program specialists and EOEAs shared
information about programs and other energy-saving ideas in an additional 667 presentations
and trainings for audiences of all ages throughout the year. To increase opportunities with adult
audiences and more secondary-school-aged young people, the EOEAs carried out a concerted
marketing effort—establishing relationships with 338 new influencers and decision-makers.
Additionally, Idaho Power’s energy efficiency program specialists responded with detailed
answers to 375 customer questions about energy efficiency and related topics that were either
forwarded from the Idaho Power’s Customer Care Center or received via Idaho Power’s
website.
Idaho Power’s social media channels and News Briefs focused on content designed to help
customers save energy, including quarterly bill inserts and emails that provided all residential
customers with easy steps to get their home ready for each season, and behavioral tips for
reducing energy use.
Other Programs and Activities
Page 168 Demand-Side Management 2022 Annual Report

Figure 24. Summer energy-saving tips
Idaho Power promoted National Energy Awareness Month on social media in October.
News Briefs and the regular KTVB television spots also highlighted Energy Awareness
Month activities.
Other Programs and Activities
Demand-Side Management 2022 Annual Report Page 169

Figure 25. Energy Awareness Month social media posts
The REEEI continued to provide energy efficiency tips in response to media inquiries and in
support of Idaho Power’s social media posts. In addition to supplying information for
publications, such as Connections and Idaho Power’s social media pages, energy efficiency
tips and content were provided for News Briefs and KTVB news segments focusing on
energy efficiency.

Figure 26. Tip Tuesday post
Other Programs and Activities
Page 170 Demand-Side Management 2022 Annual Report
2023 Program and Marketing Strategies
The initiative’s 2023 goals are to improve customer awareness of the wise use of energy,
increase program participation, and promote educational and energy-saving ideas that result in
energy-efficient, conservation-oriented behaviors.
In addition to producing and distributing educational materials, the initiative will continue to
manage the company’s Educational Distributions program. Examples of activities conducted
under Educational Distributions include developing LED lighting education material,
distributing LED nightlights, administering the SEEK program, and distributing welcome kits.
The initiative will continue to educate customers using a multi-channel approach to explore
new technologies and/or program opportunities that incorporate a behavioral component.
Distributed Energy Resources
Pursuant to Order Nos. 32846 and 32925 in Case No. IPC-E-12-27 and Order No. 34955 in Case
No. IPC-E-20-30, Idaho Power files its annual Distributed Energy Resources (DER) Status Report
with the IPUC in April each year. The report provides updates on participation levels of
customer generation, system reliability considerations, and accumulated excess net energy
credits. The report can be accessed on Idaho Power’s website (idahopower.com/solar); links to
the three most recent reports are located to the right on the web page, in the section labeled
DER/Customer Generation Status Reports.
University of Idaho Integrated Design Lab
Idaho Power is a founding supporter of the IDL (idlboise.com), which is dedicated to the
development of high-performance, energy-efficient buildings in the Intermountain West.
Idaho Power has worked with the IDL since its inception in 2004 to educate the public about
how energy efficient business practices benefit the business and the customer. In 2022,
Idaho Power entered into an agreement with the IDL to perform the tasks and services
described below.
Foundational Services
The goal of this task is to provide energy efficiency technical assistance and project-based
training to building industry professionals and customers. Requests for IDL involvement in
building projects are categorized into one of three types:
• Phase I projects are simple requests that can be addressed with minimal IDL time
• Phase II projects are more complex requests that require more involvement and
resources from the lab
• Phase III projects are significantly more complex and must be co-funded
Other Programs and Activities
Demand-Side Management 2022 Annual Report Page 171
The IDL provided technical assistance on 16 new projects in Idaho Power’s service area in 2022:
12 Phase I projects, three Phase II projects, and one Phase III project. Ten of the projects were
on new buildings, five were on existing buildings, and one was general design assistance. The
number of projects were the same compared to 2021. The related report is in the IDL section of
Supplement 2: Evaluation.
Lunch & Learn
The goal of the Lunch & Learn task is to educate architects, engineers, and other design and
construction professionals about energy efficiency topics through a series of educational
lunch sessions.
In 2022, the IDL provided 14 in-person technical training lunches. A total of 100 architects,
engineers, designers, project managers, and others attended.
The topics of the lunches (and the number performed of each) were: Ultraviolet Germicidal Air
Irradiation (1); Daylighting Multipliers (1); Thermal Energy Storage Systems (1); LLLC (3);
High-Performance Classrooms (1); The Future of Lighting Controls (3); Dedicated Outdoor Air
Systems (DOAS) Integration (1); LED Technology Impact on Savings and Efficiency (1); LEED V4.1
Daylighting Credits (1); and ASHRAE 36 High Performance Sequence of Operations for HVAC
Systems (1). The related report is in the IDL section of Supplement 2: Evaluation.
Building Simulation Users Group (BSUG)
The goal of this task is to facilitate the Idaho BSUG, which is designed to improve the energy
efficiency related simulation skills of local design and engineering professionals.
In 2022, six BSUG sessions were hosted by the IDL. Three of the six sessions were hosted in
person and three were hosted virtually due to COVID-19 restrictions at the time. The sessions
were attended by 195 professionals. Evaluation forms were completed by attendees for each
session. Analyzing results from the first six questions that rated the sessions on a scale of 1 to 5,
with 5 being “excellent” and 1 being “poor,” the average session rating was 4.37 for 2022.
For the final question, “The content of the presentation was …”on a scale of 1 to 5, with 1 being
“too basic,” 3 being “just right,” and 5 being “too advanced,” the average session rating was
3.23 for 2022.
Each presentation was archived for remote access anytime, along with general BSUG content
through the IDL website. The related report is in the IDL section of Supplement 2: Evaluation.
New Construction Verification
The goal of this task is to provide random on-site project verification on approximately 10% of
the total completed C&I Energy Efficiency Program New Construction projects. This task also
includes the desk review of all daylight photo-control incentives to improve the quality of
design and installation.
Other Programs and Activities
Page 172 Demand-Side Management 2022 Annual Report
In 2022, Idaho Power collaborated with IDL to create a new process for on-site verification to
ensure that the final project documentation aligns with field installation prior to project
payment. IDL conducted eight random on-site, project verifications. The purpose of these
verifications was to confirm accurate information was provided regarding measure installations.
The complete verification report is in the IDL section of Supplement 2: Evaluation.
Energy Resource Library (ERL)
The ERL gives customers access to resources for measuring and monitoring energy use on
various systems. The goal of this task is to operate and maintain the library, which includes a
web-based loan tracking system, and to teach customers how to use the resources in
the library.
The inventory of the ERL consists of over 900 individual pieces of equipment. In 2022, 69 new
tools were added to replace old data logging models, current transformers, air quality sensors
to complete tool kits, and added accessories for kits. The tools and manuals are available at no
cost to customers, engineers, architects, and contractors in Idaho Power’s service area to aid in
the evaluation of energy efficiency projects and equipment they are considering. Due to
COVID-19 restrictions, a contactless pick-up and drop-off system is available if desired.
In 2022, nine of the 16 tool loan requests were completed by six unique users from
seven locations, including two new users. Two additional loan requests are ongoing. The ERL
web page recorded 2,768 visits compared to 1,483 visits in 2021. The related report is in the IDL
section of Supplement 2: Evaluation.
Power over Ethernet (PoE)
In 2022, the IDL completed a literature review of the PoE technology and how it compares to
conventional lighting technology. PoE can be configured to work with many low-wattage LEDs
and can be addressed by Internet Protocol (IP) for individual control resulting in energy savings.
The IDL met with several facility managers and reached out to architects, engineers, and
consultants to find a suitable case study site. Due to project costs and installation time and
effort, a site was not discovered to use for this task. The related report for this task is in the IDL
section of Supplement 2: Evaluation.
Luminaire Level Lighting Controls (LLLC) Workshop Development
In 2022, the IDL planned and organized one LLLC workshop which consisted of a one-hour
classroom presentation and a one-hour hands-on demonstration. Ten industry professionals
attended the presentation and demonstration. The IDL installed LLLCs in their open office area
and configured them into daylighting and occupancy zones. The related report for this task is in
the IDL section of Supplement 2: Evaluation.
Other Programs and Activities
Demand-Side Management 2022 Annual Report Page 173
Design Tools Update
Over the years, the IDL has developed several digital design tools to assist local firms.
These tools require updating over time. In 2022, 12 tools were hosted on the IDL website and
made available for use and download serving as a one-stop resource for engineers and
architects for early design considerations. IDL provided priority for each tool and will update in
future tasks. The related report for this task is in the IDL section of Supplement 2: Evaluation.
2023 IDL Strategies
In 2023, the IDL will continue work on Foundational Services, Lunch & Learn sessions, BSUG,
New Construction Verifications, ERL, Design Tools Update and one new task, Fan Savings
UV Lamps.

Other Programs and Activities
Page 174 Demand-Side Management 2022 Annual Report

Conclusions
Demand-Side Management 2022 Annual Report Page 175
CONCLUSIONS
This DSM report provides a summary of activities performed by Idaho Power to offer DSM
programs to all its customers throughout 2022. All Programs are generally designed to educate,
inform, and/or reward customers.
The savings from energy efficiency programs, including the estimated savings from NEEA,
were 169,889 MWh, and the energy efficiency portfolio was cost-effective from all three
benefit/cost methodologies (UCT, TRC, and PCT).
Idaho Power successfully operated its three demand response programs in 2022, with total
demand response capacity approximately 312 MW and an actual max load reduction of
200 MW.
The DSM programs are carefully managed and monitored for ways to improve savings,
cost-effectiveness, and value to the customer. Two energy efficiency programs were closed in
2022 and three energy efficiency programs are being phased out in 2023, either because rising
costs have impacted cost-effectiveness or because market trends have lessened the impact of
the offerings and measures.
Idaho Power’s collaboration with multiple stakeholders lays the groundwork for building a
more energy efficient future with the long-term goal of permanently changing the existing
market for energy-efficient equipment and practices.
This DSM 2022 Annual Report satisfies the reporting obligation set forth by IPUC Order
No. 29419 in Case No. IPC-E-03-19.
Conclusions
Page 176 Demand-Side Management 2022 Annual Report

List of Acronyms
Demand-Side Management 2022 Annual Report Page 177
LIST OF ACRONYMS
A/C—Air Conditioning or Air Conditioner
Ad—Advertisement
AMI—Advanced Metering Infrastructure
aMW—Average Megawatt
AHRI—Air-Conditioning, Heating, and Refrigeration Institute
ASHRAE—American Society of Heating, Refrigeration, and Air Conditioning Engineers
ASHP—Air-Source Heat Pumps
B/C—Benefit/Cost
BCASEI—Building Contractors Association of Southeast Idaho
BCASWI—Building Contractors Association of Southwestern Idaho
BOMA—Building Owners and Managers Association
BPA—Bonneville Power Administration
BSU—Boise State University
BSUG—Building Simulation Users Group
BTU—British Thermal Units
C&I—Commercial and Industrial
CAP—Community Action Partnership
CAPAI—Community Action Partnership Association of Idaho, Inc.
CBSA— Commercial Building Stock Assessment
CCNO—Community Connection of Northeast Oregon, Inc.
CCS—Commissioning, Sizing, and Controls
CEI—Continuous Energy Improvement
CEL—Cost-Effective Limit
CFM—Cubic Feet per Minute
CHQ—Corporate Headquarters (Idaho Power)
CIEE—Commercial and Industrial Energy Efficiency
CINA—Community in Action
COP—Coefficient of Performance
CR&EE—Customer Relations and Energy Efficiency
CSA–Customer Solutions Advisors
CSI—College of Southern Idaho
List of Acronyms
Page 178 Demand-Side Management 2022 Annual Report
DHP—Ductless Heat Pump
DOAS—Dedicated Outside Air Systems
DOE—US Department of Energy
DR—Demand Response
DSM—Demand-Side Management
EA5—EA5 Energy Audit Program
ECM—Electronically Commutated Motor
EEAG—Energy Efficiency Advisory Group
EEI—Edison Electric Institute
EICAP—Eastern Idaho Community Action Partnership
EISA—Energy Independence and Security Act of 2007
EIWC—Eastern Idaho Water Cohort
EL ADA—El Ada Community Action Partnership
EM&V—Evaluation, Measurement, and Verification
EPA—Environmental Protection Agency
EOEA—Education and Outreach Energy Advisors
ERL—Energy Resource Library
ERV— Recovery Ventilator
ESK—Energy-Saving Kit
ETO—Energy Trust of Oregon
ft—Feet
GMI—Green Motors Initiative
GMPG—Green Motors Practice Group
GWh–Gigawatt-hour
H&CE—Heating & Cooling Efficiency
HER—Home Energy Report
HOU—Hours of Use
hp—Horsepower
HPWH—Heat Pump Water Heater
HRV—Heat Recovery Ventilator
HSPF—Heating Seasonal Performance Factor
HUD—Housing and Urban Development
List of Acronyms
Demand-Side Management 2022 Annual Report Page 179
HVAC—Heating, Ventilation, and Air Conditioning
IAQ—Indoor Air Quality
IBCA—Idaho Building Contractors Association
IBCB—Idaho Building Code Board
ID—Idaho
IDHW—Idaho Department of Health and Welfare
IDL—Integrated Design Lab
IECC—International Energy Conservation Code
IP—Internet Protocol
IPMVP—International Performance Measurement and Verification Protocol
IPUC—Idaho Public Utilities Commission
IRP—Integrated Resource Plan
ISM—In-Stadium Marketing
ISR—In-Service Rate
ISU—Idaho State University
kW—Kilowatt
kWh—Kilowatt-hour
LEEF—Local Energy Efficiency Funds
LIHEAP—Low Income Home Energy Assistance Program
LLLC—Luminaire Level Lighting Controls
M&V—Monitoring and Verification
MPER—Market Progress Evaluation Report
MVBA—Magic Valley Builders Association
MW—Megawatt
MWh—Megawatt-hour
n/a—Not Applicable
NEB—Non-Energy Benefit
NEEA—Northwest Energy Efficiency Alliance
NEEC—Northwest Energy Efficiency Council
NEEM—Northwest Energy-Efficient Manufactured Housing Program
NEMA—National Electrical Manufacturers Association
NLC—Networked Lighting Controls
List of Acronyms
Page 180 Demand-Side Management 2022 Annual Report
NPR—National Public Radio
NREL—National Renewable Energy Laboratory’s
NTG—Net to Gross
NWPCC—Northwest Power and Conservation Council
O&M—Operation and Maintenance
OPUC—Public Utility Commission of Oregon
OR—Oregon
ORS—Oregon Revised Statute
OTT—Over-the-Top
PAI—Professional Assistance Incentive
PCA—Power Cost Adjustment
PCT—Participant Cost Test
PLC—Powerline Carrier
PR—Public Relations
PTCS—Performance Tested Comfort System
QA—Quality Assurance
QC—Quality Control
RBSA—Residential Building Stock Assessment
RCT—Randomized Control Trial
REEEI—Residential Energy Efficiency Education Initiative
REM—Required Energy Modeling
RESNET—Residential Energy Services Network
RETAC—Regional Emerging Technology Advisory Committee
Rider—Energy Efficiency Rider
RIM—Ratepayer Impact Measure
RPAC—Regional Portfolio Advisory Committee
RPAC+—Regional Portfolio Advisory Committee Plus
RTF—Regional Technical Forum
SAS—Statistical Analysis System
SBDI—Small Business Direct Install
SCCAP—South Central Community Action Partnership
SCE—Streamlined Custom Efficiency
List of Acronyms
Demand-Side Management 2022 Annual Report Page 181
SEEK—Student Energy Efficiency Kits
SEICAA—Southeastern Idaho Community Action Agency
SEM—Strategic Energy Management
SIR—Savings-to-Investment Ratio
SRVBCA—Snake River Valley Building Contractors Association
TRC—Total Resource Cost
TRM—Technical Reference Manual
TSV—Thermostatic Shower Valve
UCT—Utility Cost Test
VFD—Variable Frequency Drive
WAP—Weatherization Assistance Program
WAQC—Weatherization Assistance for Qualified Customers
WSOC—Water Supply Optimization Cohort
WWEEC—Wastewater Energy Efficiency Cohort

List of Acronyms
Page 182 Demand-Side Management 2022 Annual Report

Appendices
Demand-Side Management 2022 Annual Report Page 183
APPENDICES

Appendices
Page 184 Demand-Side Management 2022 Annual Report

Appendix 1. Idaho Rider, Oregon Rider, and NEEA Payment Amounts
Demand-Side Management 2022 Annual Report Page 185
Appendix 1. Idaho Rider, Oregon Rider, and NEEA payment amounts
(January–December 2022)
Idaho Energy Efficiency Rider
2022 Beginning Balance ............................................................................................................................................ $ (6,937,705)
2022 Funding plus Accrued Interest as of December 31, 2022 ................................................................................. 34,843,936
Total 2022 Funds ........................................................................................................................................................... 27,906,231
2022 Expenses as December 31, 2022 ...................................................................................................................... (31,673,550)
Ending Balance as of December 31, 2022..................................................................................................................... $ (3,767,319)
Oregon Energy Efficiency Rider
2022 Beginning Balance ............................................................................................................................................ $ (683,982)
2022 Funding plus Accrued Interest as of December 31, 2022 ................................................................................. 2,123,512
Total 2022 Funds ........................................................................................................................................................... 1,439,530
2022 Expenses as of December 31, 2022 .................................................................................................................. (1,285,478)
Ending Balance as of December 31, 2022..................................................................................................................... $ 154,052
NEEA Payments
2022 NEEA Payments as of December 31, 2022 ........................................................................................................ $ 2,789,937
Total .............................................................................................................................................................................. $ 2,789,937

Appendix 2. 2022 DSM expenses by Funding Source
Page 186 Demand-Side Management 2022 Annual Report
Appendix 2. 2022 DSM expenses by funding source (dollars)
Sector/Program Idaho Rider Oregon Rider Non-Rider Funds Total
Energy Efficiency/Demand Response
A/C Cool Credit....................................................................... $429,722 $ 24,491 $375,558 $829,771
Easy Savings: Low-Income Energy Efficiency Education ......... — — 152,718 152,718
Educational Distributions ....................................................... 1,061,898 24,866 49 1,086,813
Energy Efficient Lighting ......................................................... 505,430 29,475 76 534,982
Heating & Cooling Efficiency Program.................................... 636,597 28,960 459 666,016
Home Energy Audit ................................................................ 184,650 0 208 184,858
Home Energy Reports ............................................................ 964,709 — 82 964,791
Oregon Residential Weatherization ....................................... — 8,825 — 8,825
Rebate Advantage .................................................................. 157,746 9,762 115 167,622
Residential New Construction Program ................................. $236,962 (1,356) 126 235,732
Shade Tree Project ................................................................. 128,673 — 183 128,856
Weatherization Assistance for Qualified Customers .............. — — 1,281,495 1,281,495
Weatherization Solutions for Eligible Customers ................... 198,198 — 7,590 205,788
Commercial/Industrial
Commercial and Industrial Energy Efficiency Program
Custom Projects ............................................................... 8,753,084 164,248 2,595 8,919,927
New Construction ............................................................ 2,762,412 17,582 513 2,780,507
Retrofits ........................................................................... 4,785,645 84,933 337 4,870,916
Commercial Energy-Saving Kits .............................................. 21,604 1,140 25 22,770
Small Business Direct Install ................................................... 1,317,820 27,558 51 1,345,429
Irrigation
Irrigation Efficiency Rewards .................................................. 1,950,122 74,622 55,284 2,080,027
Irrigation Peak Rewards ......................................................... 569,467 272,171 7,661,502 8,503,140
Energy Efficiency/Demand Response Total ............................... $24,818,689 $ 921,277 $9,822,976 $35,562,943
Market Transformation
NEEA ...................................................................................... 2,650,440 139,497 — 2,789,937
Market Transformation Total .................................................... $2,650,440 $ 139,497 $— $2,789,937
Other Programs and Activities
Commercial/Industrial Energy Efficiency Overhead ............... 826,911 44,184 2,383 873,477
Energy Efficiency Direct Program Overhead .......................... 296,204 15,653 895 312,752
Oregon Commercial Audit ...................................................... — 7,493 — 7,493
Residential Energy Efficiency Overhead ................................. 1,528,355 80,573 728 1,609,656
Other Programs and Activities Total $ 2,939,309 $ 158,556 $ 5,689 $ 3,103,553
Indirect Program Expenses
Energy Efficiency Advisory Group .......................................... 15,575 826 20 16,421
Local Energy Efficiency Funds................................................. — — — —
Special Accounting Entries ..................................................... 13,068 694 — 13,762
Indirect Program Expenses Total ............................................... $ 1,265,112 $ 66,148 $175,886 $1,507,146
Grand Total ................................................................................ $ 31,673,550 $ 1,285,478 $10,004,551 $42,963,579

Appendix 3. 2022 DSM Program Activity
Demand-Side Management 2022 Annual Report Page 187
Appendix 3. 2022 DSM program activity
Total Costs Savings Nominal Levelized Costs a
Program Participants
Program Administrator b Resource c
Annual Energy (kWh)
Peak
Demand d (MW)
Measure
Life (Years) Utility ($/kWh)
Total
Resource ($/kWh)
Demand Response1
A/C Cool Credit ........................................................................ homes $ 829,771 $ 829,771 n/a 20.1/26.8 n/a n/a n/a
Flex Peak Program ................................................................... sites 519,618 519,618 n/a 24.5/30.0 n/a n/a n/a
Irrigation Peak Rewards........................................................... service points 8,503,140 8,503,140 n/a n/a n/a n/a
Total ...................................................................................................................................................................... $ 9,852,529 $ 9,852,529 199.7/312.4
Energy Efficiency
Residential
Easy Savings: Low-Income Energy Efficiency Education 267 HVAC tune-ups 152,718 152,718 22,755 5 1.448 1.448
Educational Distributions ........................................................ 49,136 kits/giveaways 1,086,813 1,086,813 3,741,954 10 0.037 0.037
Energy Efficient Lighting .......................................................... 370,739 lightbulbs 534,982 714,445 1,728,352 15 0.030 0.040
Heating & Cooling Efficiency Program ..................................... 1,080 projects 666,016 2,414,026 1,310,260 15 0.050 0.180
Home Energy Audit ................................................................. 425 audits 184,858 239,783 28,350 11 0.771 1.000
Home Energy Report Program2 ............................................... 104,826 treatment size 964,791 964,791 20,643,379 1 0.044 0.044
Multifamily Energy Savings Program ....................................... 97 [3]units [buildings] 34,181 34,181 41,959 11 0.096 0.096
Oregon Residential Weatherization ........................................ 7 audits/projects 8,825 8,825 0 45 n/a n/a
Rebate Advantage ................................................................... 97 homes 167,622 402,649 255,541 44 0.043 0.104
Residential New Construction Program ................................... 109 homes 235,732 578,922 337,562 58 0.045 0.110
Shade Tree Project .................................................................. 1,874 trees 128,856 128,856 39,595 40 0.218 0.218
Weatherization Assistance for Qualified Customers ............... 147 homes/non-profits 1,281,495 2,028,513 272,647 30 0.338 0.535
Weatherization Solutions for Eligible Customers .................... 27 homes 205,788 205,788 48,233 30 0.307 0.307
Sector Total ....................................................................................................................................................... $ 5,690,839 $ 8,998,473 28,252,103 5 $ 0.043 $0.068
Commercial/Industrial
Commercial Energy-Saving Kits ............................................... kits 22,770 22,770 48,758 10 0.059 0.059
Custom Projects ...................................................................... projects 8,919,927 25,715,468 56,157,060 13 0.017 0.049
New Construction .................................................................... projects 2,780,507 3,641,930 27,615,777 12 0.011 0.015
Retrofits .................................................................................. projects 4,870,916 13,402,016 22,890,678 12 0.024 0.065
Small Business Direct Install .................................................... projects 1,345,429 1,345,429 3,228,365 11 0.049 0.049
Sector Total ....................................................................................................................................................... $ 17,939,548 $ 44,131,037 109,960,489 12 $ 0.018 $ 0.045
Appendix 3. 2022 DSM Program Activity
Page 188 Demand-Side Management 2022 Annual Report
Total Costs Savings Nominal Levelized Costs a
Program Participants Program Administrator b Resource c Annual Energy (kWh)
Peak Demand d (MW)
Measure Life (Years) Utility ($/kWh)
Total Resource ($/kWh)
Irrigation
Green Motors—Irrigation ........................................................ motor rewinds $ 5,634 16,950 23 n/a n/a

Sector Total ..................................................................................................................................................... $ 2,080,027 $ 14,089,320 6,954,805 18 $ 0.026 $ 0.179
Energy Efficiency Portfolio Total ..................................................................................................................... $ 25,710,414 $ 67,218,829 145,440,398 11 $ 0.021 $ 0.55
Market Transformation
Northwest Energy Efficiency Alliance (codes and standards) ........................................................................... 20,344,154
Northwest Energy Efficiency Alliance (other initiatives) .................................................................................. 4,103,978
Northwest Energy Efficiency Alliance Totals3 ................................................................................................. $ 2,789,937 $ 2,789,937 24,448,132
Other Programs and Activities
Residential
Commercial
Oregon Commercial Audits ............................................................ 12 7,493 7,493
Other
Total Program Direct Expense $ 41,456,433 $ 82,964,848 169,888,530
Indirect Program Expenses .............................................................................................................................. 1,507,146 1,507,146
Total DSM Expense .......................................................................................................................................... $ 42,963,579 $ 84,471,994
a Levelized Costs are based on financial inputs from Idaho Power’s 2019 IRP Second Amended IRP, and calculations include line-loss adjusted energy savings.
b The Program Administrator Cost is the cost incurred by Idaho Power to implement and manage a DSM program.
c The Total Resource Cost is the total expenditures for a DSM program from the point of view of Idaho Power and its customers as a whole.
d Demand response program reductions are reported with 9.7% peak loss assumptions. Maximum actual demand reduction and maximum demand capacity.
1 Peak Demand is the peak performance of each respective program and not combined performance on the actual system peak hour.
2 Savings have been reduced by 0.44% to avoid double counting of savings in other energy efficiency programs.
3

Appendix 4. 2022 DSM Program Activity by State Jurisdiction
Demand-Side Management 2022 Annual Report Page 189
Appendix 4. 2022 DSM program activity by state jurisdiction
Idaho Oregon
Program Participants
Program
Administrator
Costs
Demand Reduction (MW)/
Annual Energy
Savings (kWh) Participants
Program
Administrator
Costs
Demand Reduction (MW)/
Annual Energy
Savings (kWh)
Demand Response1
A/C Cool Credit ..................................................................... 18,910 homes $ 805,268 19.9/26.5 217 homes $ 24,503 0.2/0.3
Flex Peak Program ................................................................ 150 sites 368,458 20.4/23.7 9 sites 151,159 4.1/6.3
Irrigation Peak Rewards ........................................................ 2,708 service points 8,230,512 150.0/247.2 64 service points 272,628 5.1/8.4
Total ..................................................................................................................................................... $ 9,404,239 190.3/297.4 $ 448,291 9.4/15.0
Energy Efficiency
Residential
Easy Savings: Low-Income Energy Efficiency Education 267 HVAC tune-ups 152,718 22,755 n/a HVAC tune-ups
Educational Distributions ...................................................... 47,901 kits/giveaways 1,061,944 3,644,643 1,235 kits/giveaways 24,868 97,311
Energy Efficient Lighting ....................................................... 349,444 lightbulbs 505,503 1,628,616 21,295 lightbulbs 29,479 99,736
Energy House Calls................................................................ 50 homes 36,782 53,110 2 homes 1,380 1,406
Heating & Cooling Efficiency Program .................................. 1,053 projects 637,033 1,266,010 27 projects 28,983 44,250
Home Energy Audit ............................................................... 425 audits 184,858 28,350 n/a audits 0 0
Multifamily Energy Savings Program ................................... 97 [3] units [buildings] 32,703 41,959 0 units [buildings] 1,477 0
Oregon Residential Weatherization ...................................... n/a 0 audits/projects 8,825 0
Rebate Advantage ................................................................ 91 homes 157,855 239,031 6 homes 9,767 16,510
2
Shade Tree Project................................................................ 1,874 trees 128,856 39,595 n/a
Weatherization Assistance for Qualified Customers ............. 147 homes/non-profits 1,277,717 272,647 0 homes/non-profits 3,778 0
Weatherization Solutions for Eligible Customers .................. 27 homes 205,788 48,233 n/a homes 0 0
Sector Total ............................................................................................................................................. $ 5,583,636 28,265,890 $ 107,203 259,213
Commercial
Commercial Energy-Saving Kits ............................................. 317 kits 21,628 46,237 17 kits 1,142 2,520
Custom Projects .................................................................... 101 projects 8,755,549 55,138,409 5 projects 164,378 1,018,651
New Construction ................................................................. 87 projects 2,762,899 27,615,610 1 project 17,608 167
Retrofits ................................................................................ 519 projects 4,785,965 22,330,625 6 projects 84,950 560,053
Small Business Direct Install ................................................. 672 projects 1,317,868 3,182,196 8 projects 27,561 46,170
Sector Total .............................................................................................................................................. $ 17,643,909 108,332,928 $ 295,638 1,627,561
Appendix 4. 2022 DSM Program Activity by State Jurisdiction
Page 190 Demand-Side Management 2022 Annual Report
Idaho Oregon
Program Participants
Program
Administrator Costs
Demand
Reduction (MW)/
Annual Energy Savings (kWh) Participants
Program
Administrator Costs
Demand
Reduction (MW)/
Annual Energy Savings (kWh)
Irrigation
Green Motors—Irrigation ..................................................... 6 motor rewinds 16,950 0 motor rewinds 0
Irrigation Efficiency Rewards ................................................ 494 projects 2,002,642 6,686,707 25 projects 77,386 251,148
Sector Total $ 2,002,642 6,703,657 $ 77,386 251,148
Market Transformation
Northwest Energy Efficiency Alliance (codes and standards).......................................................... 19,326,946 1,017,208
Northwest Energy Efficiency Alliance (other initiatives) ................................................................. 3,898,779 205,199
Northwest Energy Efficiency Alliance Totals3 ................................................................................
Other Programs and Activities
Residential
Residential Energy Efficiency Education Initiative ............................................................................. 289,437 10,738
Commercial
Oregon Commercial Audits .............................................................................................................. 12 audits 7,493
Other
Energy Efficiency Direct Program Overhead .................................................................................. 2,655,275 140,609
Total Program Direct Expense $ 40,229,578 $ 1,226,855
Indirect Program Expenses .............................................................................................................. 1,432,203 74,942
Total Annual Savings 166,528,201 3,360,329
Total DSM Expense ............................................................................................................................... $ 41,661,782 $ 1,301,797
1. Peak Demand is the peak performance of each respective program and not combined performance on the actual system peak hour.
2. Oregon administrator costs are negative due to account adjustments. Amount charged to the Oregon rider was reversed and charged to the Idaho rider.
3. Savings are preliminary estimates provided by NEEA. Final savings for 2022 will be provided by NEEA April 2023.