20200313DSM Annual Report.pdf

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ldaho Power Company Table of Contents
TaeLe oF CONTENTS
Executive Summary..
lntroduction........
DSM Program Performance.
Customer Education.
Surveying Customer Satisfaction
Program Evaluation Approach.......
CosGEffectiveness Goals
Energy Efficiency Advisory Group
Future Plans for DSM Programs..
DSM Annual Report Structure.....
2019 DSM Program Activity....
DSM Expenditures....
Marketing...
Cost-Effectiveness Results.
Customer Satisfaction Surveys
Evaluations.
Residential Sector Overview......
Marketing.
Customer Satisfaction
A/C Cool Credit
Easy Savings: Low-lncome Energy Efficiency Education...
Educational Distributions............
Energy Efficient Lighting
Energy House Calls..........
Heating & Cooling Efficiency Program
Home Energy Audit...
Multifamily Energy Savings Program ......
Oregon Residential Weatherization ..,.......
Rebate Advantage
Residential New Construction Pilot Program...
Shade Tree Project ................
Simple Steps, Smart SavingsrM
..1
..3
..5
.8
..t6
..18
..2r
..2t
..22
..23
..23
..27
..29
..32
..35
.,9
10
10
l1
13
t4
I6
44
66
73
...48
.53
....58
....63
....68
....70
.....77
Demand-Side Management 2019 Annual Report Page i
Table of Contents ldaho Power Company
Weatherization Assistance for Qualified Customers
Weatherization Solutions for Eligible Customers
Commercial/Industrial Sector Overview
Programs
Marketing.
Customer Satisfaction .
.80
.88
.93
.93
.95
Field Staff Activities
Commercial and lndustrial Energy Efficiency Program....
Commercial Energy-Saving Kits
Flex Peak Program....
Oregon Commercial Audits
Irrigation Sector Overvrew
Marketing.
Customer Satisfaction
Training and Education............
Field Staff Activities
Training and Education............
Irrigation Efficiency Rewards ...
100
100
101
103
116
119
t22
t24
r25
t25
t26
t26
t27
131
t34
t34
134
135
t42
143
t47
151
t57
Irrigation Peak Rewards.............
Other Programs and Activities.............
Local Energy Efficiency Funds
Idaho Power's lnternal Energy Efficiency Commitment....
Market Transformation: NEEA
Regional Technical Forum.......
Residential Energy Efficiency Education Initiative...
University of Idaho Integrated Design Lab
Glossary of Acronyms ...
Appendices
LIST oF TABLES
Table 1.
Table 2.
Table 3.
DSM programs by sector, operational type, and location, 2019.......... ..............7
DSM programs by sector sunmary and energy usage/savings/demand reduction,
20t9..........
2019 funding source and energy savings
...........8
.........16
Page ii Demand-Side Management 2019 Annual Report
ldaho Power Company Table of Contents
Table 4.
Table 5.
Table 6.
TableT.
Table 8.
Table 9.
Table 10.
Table I l.
Table 12.
Table 13.
Table 14.
Table 15.
Table 16.
Table 17.
Table 18.
Table 19.
Table 20.
Figure 1
Figure 2
Figure 3
Figure 4
Figure 5
Figure 6.
Figure 7.
Figure 8.
Figure 9.
Figure l0
Figure I I
Figure 12
2019 DSM program expenditures by category............
2019 DSM program incentive totals by program type and sector..
Cost-effectiveness swnmary by energy efficiency program...........
Residential sector program summary, 2019 .23
A/C Cool Credit demand response event details
Quantity of H&CE Program incentives in20l9
WAQC activities and Idaho Power expenditures by agency and county in20l9
WAQC base funding and funds made available in2019.....
WAQC sunmary of measures installed in 2019......
Commercial/industrial sector program surlmary, 2019..........
Custom Projects annual energy savings by primary option measure, 2019
Industry-specifi c Commercial ESK contents....
Energy savings by type and number of Commercial ESKs distributed......
Flex Peak Program demand response event details ...120
Irrigation sector program summary, 2019 ......... ........125
Irrigation Peak Rewards demand response event details....... ......132
Irrigation Peak Rewards program MW load reduction for events .................133
LIsT oF FIGURES
Theresa Drake, Customer Relations & Energy Efficiency Senior Manager, and
Todd Greenwell, Senior Engineer, receiving NEEA's Leadership in Energy
Efficiency Award for Collaboration
Idaho Power service area map
DSM expense history by program type,2002)019 (millions [$])
Annual energy savings and energy efficiency program expenses, 2002-2019
(MWh and millions [$]) ............
......16
......t7
......21
.....30
.....56
....84
....94
105
82
83
.2
.4
..1 l6
..117
Peak demand-reduction capacity and demand response expenses, 2004-2019
(MW and millions t$l).........
Customers' needs "met" or "exceeded" (o/o), 2009-201,9
2019 DSM program expenditures by category............ ..................17
Percent of DSM program incentive expenses by program type and sector, 2019 .....
No Pressure Holiday Savings Sweepstakes Twitter post...........
Social media posts for holiday-related energy-saving tips........... ...................19
Idaho Power Easy Savings coupon
Energy-Saving Kits featured on local television
5
....6
....9
..17
..18
.34
.39
Demand-Side Management 2019 Annual Report Page iii
Table of Contents ldaho Power Company
Figure 13.
Figure 14.
Figure 15.
Figure 16.
Figure 17.
Figure 18.
Figure 19.
Figure 20.
Figure 21.
Figure 22.
Figure 23.
Figure 24.
Figure 25.
Figure 26.
Figwe 27.
Figure 28.
Figure 29.
Participation in the Energy House Calls program,2012-2019...
Energy House Calls participation by region......
Energy House Calls participation by job type
Spring/Summer and Fall/Winter editions of the Energ,t Efficiency Guide,2}lg....
2019 DSM program activity
2019 DSM program activity by state jurisdiction
....,.,.49
Home Energy Audit summary of participating homes, by county ..................59
Home Energy Audit summary of space and water heating fuel types .............60
Number of Home Energy Audit measures installed in participating homes .60
Shade Tree Project social media posts......... ................75
Simple Steps Smart Savings program promotional static cling for appliances.................78
Social media posts for Weatherization Solutions for Eligible Customers pro9ram..........90
Ad for energy-saving programs for small business customers ......95
Ad for energy-saving incentives for commercial customers ...
C&I Energy Efficiency Program ad on Linkedln
Check presentation to the Idaho College of Osteopathic Medicine................
Energy-efficiency banner display at Kuna School District building site..................
Lighting renovation projects at Idaho Power Corporate Headquarters 135
Kill A Watt meter
........50
49
..96
..98
..99
159
161
.111
..t44
..t4s
LIsT OF APPENDICES
Appendix 1. Idaho Rider, Oregon Rider, and NEEA payment amounts (January-
December 2019)...
Appendix 2
Appendix 3
Appendix 4
2019 DSM expenses by funding source (dollars).
Lrsr oF SUPPLEMENTS
Supplement I : C o s t-Effectivenes s
Supplement 2: Evaluation
...160
...163
Page iv Demand-Side Management 2019 Annual Report
ldaho Power Company Executive Summary
ExecunvE SUMMARY
Idaho Power, through its energy efficiency programs, its customer education programs, and its focus on
the customer experience, fully supports energy efficiency and demand response and encourages its
customers to use energy wisely.
Idaho Power's portfolio of energy efficiency program savings remains strong in 2019 with the highest
savings since the Idaho Energy Efficiency Rider (Idaho Rider) began in2002. The 2019 savings of
203,041MWh, including the estimated savings from the Northwest Energy Efficiency Alliance
(NEEA), increased by 18,963 MWh compared to the 2018 savings of 184,079 MWh-a l0%o year-over-
year increase. The savings from Idaho Power's energy efficiency programs alone, excluding NEEA
savings, was 184,934 MWh in2019 and 158,412 MWh in 2018-a l7o/o year-over-year increase. The
commercial and industrial sector savings increased by over 40o/o compared to 2018. The 2019 savings
represent enough energy to power almost 18,000 average homes in Idaho Power's service area for
one year.
ln2019, the company's energy efficiency portfolio was cost effective from both the total resource
cost (TRC) test and the utility cost test (UCT) perspectives with ratios of 2.12 and 2.72, respectively.
The portfolio was also cost-effective from the participant cost test (PCT) ratio, whichwas 2.79.
Idaho Power successfully operated all three of its demand response programs in2019. The total demand
response capacity from the company's programs was 397 megawatts (MW) with actual load reduction of
333 MW. Energy efficiency and demand response are important aspects of Idaho Power's resource
planning process and were included in the 2019 IRP.
Total expenditures from all funding sources of demand-side management (DSM) activities were
$48.6 million in 2019-$38.1 million from the Idaho Rider, $8.7 million from Idaho Power base rates,
and $1.8 million from the Oregon Rider. DSM program funding comes from the Idaho and Oregon
Riders, Idaho Power base rates, and the annual power cost adjustment (PCA).
ln 2019, Idaho Power launched a Small Business Direct Install program (SBDI) targeting typically
hard-to-reach small business customers. The SBDI is expected to be a three-year program and offered to
eligible customers using a strategic geo-targeted approach. Idaho Power pays 100% of the cost for the
installation of eligible measures to customers that have an annual kWh usage of 25,000 or less.
To educate residential customers on energy savings related to energy-efficient behavior, Idaho Power
produced trvo Energt Efficiency Guides in2019 with information on energy efficiency equipment and
ways to use energy wisely. These guides were inserted in l7 newspapers and delivered to over
183,000 homes. They were also used at various events and are available online. The company
participated in 98 outreach activities across its service area, including home and garden shows and
remodeling and design shows. Idaho Power's education outreach energy advisors (EOEA) gave over
100 presentations of The Power to Make a Dffirence and Saving a World Full of Energt to over
2,800 students.
Idaho Power provides financial support to the lntegrated Design Lab (IDL), which conducted Lunch &
Learn sessions to educate architects, engineers, and other design and construction professionals about
energy efficiency topics. ln2019, the IDL scheduled 20 technical trainings throughout the service area
Demand-Side Management 2019 Annual Report Page 1
Executive Summary ldaho Power Company
for I57 architects, engineers, designers, project managers, and others interested parties. The IDL also
maintains a Tool Loan Library GLL) with tools for measuring and monitoring energy use and provides
training on how to use them. The library includes 900 pieces of equipment, adding 49 new tools in 2019.
Idaho Power continued to provide training to its commercial and industrial customers in 2019,
delivering eight days of technical classroom-based training sessions to 2ll attendees in different cities in
its service area.
Idaho Power provided 10 workshops promoting the Irrigation Efficiency Rewards program during the
year. Approximately 200 customers attended the workshops in American Falls, Blackfoot, Caldwell,
Eden, Gooding, Leadore, Mountain Home, Parma, Picabo, and Salmon. The company participated in
and had exhibits at regional agricultural trade shows, including the Idaho Irrigation Equipment
Association Winter Show, Eastern Idaho Agriculture Expo, Western Idaho Agriculture Expo, and the
Agri Action.
Idaho Power participates in regional energy efficiency activities and provides regional leadership.
Todd Greenwell, senior engineer at Idaho Power, is a member of the Consumer Products Steering
Committee-a coordinated effort among northwest utilities, NEEA, and other regional energy efficiency
organizations established to share strategies to advance energy efficiency in the consumer products
market. ln2019, the Consumer Products Steering Committee received NEEA's Leadership in Energy
Efficiency Award for Collaboration (Figure 1).
Figure 1. Theresa Drake, Customer Relations & Energy Efficiency Senior Manager, and Todd Greenwell, Senior
Engineer, receiving NEEA's Leadership in Energy Efficiency Award for Collaboration
This Demand Side Management 2019 Annual Report provides a review of the company's DSM
activities and finances throughout 2019 and outlines Idaho Power's plans for future DSM activities.
This report satisfies the reporting requirements set out in Idaho Public Utilities Commission's (IPUC)
Order Nos. 29026 and29419.Idaho Power will provide a copy of the report to the Public Utility
Commission of Oregon (OPUC) under Oregon Docket UM 1710.
Page 2 Demand-Side Management 2019 Annual Report
ldaho Power Company lntroduction
lrurnooucnoN
Idaho Power, through its energy efficiency programs, customer education programs, and focus on the
customer experience, fully supports energy efficiency and demand response and encourages its
customers to use energy wisely.
Ir,2019,Idaho Power continued to pursue all cost-effective energy efficiency across its service area.
Idaho Power focuses on the customer experience when providing information and programs that ensure
customers have opportunities to leam about their energy use, how to use energy wisely, and how to
participate in programs.
This report focuses on Idaho Power's demand-side management (DSM) activities and results for 2019
and previews planned activities for 2020. The appendices provide detailed information on the
company's DSM activities and detailed financial information for 2019. Supplement l: Cost-
Effectiveness provides detailed cost-effectiveness data and Supplement 2: Evaluation provides copies of
Idaho Power's evaluations, reports, and research conducted in 2019.
Idaho Power's main objectives for DSM programs are to achieve prudent, cost-effective energy
efficiency savings and to provide an optimal amount of demand reduction from its demand response
programs as determined through the lntegrated Resource Plan (RP) planning process. Idaho Power
strives to provide customers with programs and information to help them manage their energy
use wisely.
The company achieves these objectives through the implementation and careful management of
programs that provide energy and demand savings and through outreach and education. For economic
and administrative efficiency and to reduce customer confusion, Idaho Power endeavors to implement
identical programs in its Idaho and Oregon service areas. Idaho Power has been locally operated since
1916 and serves more than 570,000 customers throughout a 24,000-square-mile area in southern Idaho
and eastern Oregon.
UhihlrEton
Hrho
Montana
Canyon-
Region
South-East
Region
OGson
llcudr
Figure 2. ldaho Power service area map
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Region
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Demand-Side Management 2019 Annual Report
lffyomln!
Page 3
lntroduction ldaho Power Company
Idaho Power's energy efficiency programs are available to all customer sectors in Idaho Power's service
area and focus on reducing energy use by identifying homes, buildings, equipment, or components for
which an energy-efficient design, replacement, or repair can achieve energy savings. Some energy
efficiency progrcms include behavioral components. For example, the Residential Energy Efficiency
Education Initiative (REEEI), the seasonal contests, the School Cohort, and the Home Energy Report
(HER) Pilot Program all have behavioral components associated with them.
Savings from energy efficiency programs are measured in terms of energy savings on a kilowatt-hour
(kwh) or megawatt-hour (MWh) basis. These programs usually supply energy savings throughout the
year at different times depending on the energy efficiency measure. Idaho Power shapes these savings
based on the end use to estimate energy reduction at specific times of the day and year. The company's
energy efficiency offerings include programs in residential and commercial new construction
(lost-opportunity savings); residential and commercial retrofit applications; and irrigation and industrial
system improvement or replacement. Idaho Power's custom incentives offer a wide range of
opportunities to its irrigation, industrial, large-commercial, governmental, and school customers to
execute energy- saving proj ects.
Energy efficiency and demand response funding comes from Idaho Power base rates, the Idaho and
Oregon Energy Efficiency Riders (Rider), and the annual power cost adjustment (PCA) in Idaho.
Idaho incentives for the company's demand response programs are recovered through base rates and the
annual PCA, while Oregon demand response incentives are funded through the Oregon Rider.
Total expenditures from all funding sources on DSM-related activities was $48.6 million in 2019
(Figure 3).
$60.00
r Energy Efficiency
rDemand Response
$50.00
$40.00
$30.00
$20.00
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=oo
$10.00
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2002 2W3 2m,4 20o5 2006 2007 2008 2009 2010 201',t 2012 20'.13 2014 2015 2016 2017 2018 2019
Figure 3. DSM expense history by program type,2002-2019 (millions [$])
rl
Page 4 Demand-Side Management 2019 Annual Report
ldaho Power Company lntroduction
Idaho Power started its modern demand response programs in2002, and now has over 11% of its
all-time peak load available due to demand response programs. The goal of demand response at
Idaho Power is to minimize or delay the need to build new supply-side peaking resources. The company
estimates future capacity needs through the IRP planning process and plans resources to mitigate any
system peak deficits that exist. Demand response program results are measured by the amount of
demand reduction, in megawatts (MW), available to the company during system peak periods.
DSM Program Performance
Idaho Power's portfolio of energy efficiency program energy savings remains strong in 2019 with the
highest savings since the Idaho Rider began in2002. The 2019 savings including the estimated savings
from the Northwest Energy Efficiency Alliance (NEEA), increased by 18,962 MWh compared to the
2018 savings of 184,079 MWh-a 10.3%o year-over-year increase. The 2019 savings represent enough
energy to power almost 18,000 average homes in Idaho Power's service area for one year. The savings
from Idaho Power's energy efficiency programs alone, excluding NEEA savings, was 184,934 MWh in
2019 andl58,4l2 MWh in 2018-a 16.7% year-over-year increase (Figure 4).
250,000
200,000
-
Market Transformation (NEEA) (MWh)
-
ldaho Power Program Savings (MWh)
-EE
expenses (no DR)
0
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 20'.t5 2016 2017 2018 2019
Figure 4. Annual energy savings and energy efficiency program expenses, 2002-2019 (MWh and millions [$])
The 2019 savings results consisted of 40,380 MWh from the residential sector, t34,435 MWh from the
commerciaUindustrial sector, and 10,118 MWh from the irrigation sector. The Custom Projects option in
the Commercial and Industrial (C&D Energy Efficiency Program contributed 38% of Idaho Power's
direct program savings, while all of the C&I sector programs contributed 73Yo of the direct progpm
savings. ln the residential sector, lighting continued to significantly contribute to program savings with
the Energy Efficient Lighting program contributing40% of the residential savings and Energy Efficient
Lighting combined with Educational Distributions contributing6T% of residential savings.
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Demand-Side Management 2019 Annual Report Page 5
lntroduction ldaho Power Company
Idaho Power invests significant resources to maintain and improve its energy efficiency and demand
response programs. Idaho Power's 2019 savings was the highest of any year since 2002 and was 5oZ
higher than 2010, the next highest year.
Demand Response
ln summer 2llg,Idaho Power had a combined maximum actual non-coincidental load reduction from
all three programs of 333 MW at the generation level. The amount of capacity available for demand
response varies based on weather, time of year, and how programs are used and managed. The 2019
capacity of demand response programs was 397 MW (Figure 5). The demand response capacity is
calculated using the total enrolled MW from participants with an expected maximum realization rate for
those participants. This maximum realization rate is not always achieved for every program in any given
year. The maximum capacity for the Irrigation Peak Rewards program is based on the maximum
reduction possible during the hours within the program season. For the Flex Peak Program, the
maximum capacity is the maximum nominated amount of load reduction. And for the A/C Cool Credit
program, the capacity is calculated based on the number of active participants multiplied by maximum
per-unit reduction ever achieved.
500
450
400
350
300
250
2N
150
100
50
$25.00
$20.00
$15.00
$10.00
$5.00
$0.00
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 20'.t9
Figure 5. Peak demand-reduction capacity and demand response expenses, 2004-2019 (MW and millions [$])
Under the terms of the Idaho Public Utilities Commission (IPUC) Order No. 32923 and Public Utility
Commission of Oregon (OPUC) Order No. 13-482, the company has continued to maintain these
programs and use them at least three times per season. During the IRP process, the company analyzes if
and when expanded demand response capacity is needed to avoid system peak deficiencies.
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Page 6 Demand-Side Management 2019 Annual Report
ldaho Power Company lntroduction
Energy Efficiency
Table 1. DSM programs by sector, operational type, and location, 2019
Program by Sector OperationalType State
Residential
A/C Cool Credit...........
Easy Savings: Low-lncome Energy Efficiency Education
Educational Distributions
Home Energy Report Pilot Program
Energy Efficient Lighting........
Energy House Cal|s.............
Heating & Cooling Efficiency Program.......
Home Energy Audit Program
Multifamily Energy Savings Program
Oregon Residential Weatherization
Rebate Advantage
Residential New Construction Pilot Program .................
Shade Tree Project.
Simple Steps, Smart Savings*
Weatherization Assistance for Qualified Customers......
Weatherization Solutions for Eligible Customers ...........
Commercial/l ndustrial
Commercial and lndustrial Efficiency Program
Custom Projects
Green Motors-lndustrial
New Construction ................
Retrofits......
Commercial Energy-Saving Kit.
Flex Peak Program
Oregon Commercial Audits...........
lrrigation
lrrigation Efficiency Rewards ....Energy Efficiency
Energy Efficiency
Demand Response
Green Motors-lrrigation
lrrigation Peak Rewards
All Sectors
Northwest Energy Efflciency Alliance Market Transformation
Demand Response
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
ID/OR
ID
ID/OR
ID
ID/OR
ID/OR
ID/OR
ID
ID/OR
OR
ID/OR
ID/OR
ID
ID/OR
ID/OR
ID
ID/OR
ID/OR
ID/OR
ID/OR
ID/OR
ID/OR
OR
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Demand Response
Energy Efficiency
ID/OR
ID/OR
ID/OR
ID/OR
Demand-Side Management 2019 Annual Report Page 7
lntroduction ldaho Power Company
Table 2. DSM programs by sector summary and energy usage/savings/demand reduction, 2019
Energy Efficiency Program lmpacts a ldaho Power System Sales
Residential
Commercial/lndustrial .......,
lrrigation
Market Transformation .......
Demand Response
Direct Overhead/
Other Programs..................
Total Direct Program
Program
Expenses
$ 9,572,244
21,871,350
2,661,263
2,721,070
8,276,196
Energy
Savings
(kwh)
40,380,026
134,435,489
10,118,160
18,107,684
nla
Peak-Load
Reduction
(MWlb
333
Sector
Total(MWh)
5,298,959
7,526,301
1,759,137
Percentage
of Energy
Usage
36%
52o/o
12o/o
Number of
Gustomers
471,298
72,460
20,210
2,287,933
Expenses $ 47,390,056 203,041,359 333 14,584,397 100Yo 563,967
a Energy, average energy, and expense data have been rounded to the nearest whole unit, which may result in minor rounding differences.
b f ncludes 9.7% peak line loss assumptions.
Customer Education
Idaho Power also conducts many activities that do not have any reported savings but are intended to
educate customers on energy efficiency and encourage energy-efficient behavior. For residential
customers, Idaho Power produced frro Energt Efficiency Guides in2019, which promote energy savings
by providing information on energy efficiency equipment and ways to use energy wisely. These guides
were inserted in 17 newspapers and delivered to over 183,000 homes. They were also used at various
events and are available online. The company participated in 98 outreach activities across its service
area, including home and garden shows and remodeling and design shows. Idaho Power's education
outreach energy advisors (EOEA) gave over 100 presentations of The Power to Make a Dffirence and
Saving a World Full of Energt to over 2,800 students.
Idaho Power supports the Integrated Design Lab (IDL), which conducted Lunch & Learn sessions to
educate architects, engineers, and other design and construction professionals about energy effrciency
topics. ln2019, the IDL scheduled 20 technical trainings throughout service area and 157 architects,
engineers, designers, project managers, and other interested parties attended. The IDL also maintains a
Tool Loan Library (TLL) with tools for measuring and monitoring energy use and provides training on
how to use them. The TLL includes 900 pieces of equipment, with 49 new tools added in2019.
Idaho Power continued to provide training to its commercial and industrial customers in 2019,
delivering eight days of technical classroom-based training sessions to 2ll attendees in different cities in
Idaho Power's service area.
In2019,Idaho Power provided 10 workshops promoting the Irrigation Efficiency Rewards program.
Approximately 200 customers attended the workshops in American Falls, Blackfoot, Caldwell, Eden,
Gooding, Leadore, Mountain Home, Parma, Picabo, and Salmon. The company participated in and had
exhibits at regional agdcultural trade shows, including the Idaho Irrigation Equipment Association
Winter Show, Eastern Idaho Agriculture Expo, Western Idaho Agriculture Expo, and Agri-Action.
nla
Page 8 Demand-Side Management 2019 Annual Report
ldaho Power Company lntroduction
Surveying Customer Satisfaction
Relationship surveys measure the satisfaction of a number of aspects of a customer's relationship with
Idaho Power, including energy efficiency, at a very high level. However, the survey is not intended to
measure all aspects of energy efficiency programs offered by Idaho Power.
The 2019 results of Idaho Power's customer relationship survey showed record high overall customer
satisfaction, including an increase in meeting and exceeding customers' needs by encouraging energy
efficiency. Sixty-nine percent of customers indicated their needs were met or exceeded by Idaho Power
encouraging energy efficiency among its customers. Figure 6 depicts the percentage of customers who
indicated Idaho Power met or exceeded their needs conceming the energy efficiency efforts it
encouraged each year since 2009.
80%
690/o
7 0o/o
60%
500/,
40o/o
30%
20Yo
10o/o
00h
620/o 620/"
2009 2010 2011 2012 2013 2014 2015
12-Month Average
Figure 6. Customers' needs "met" or "exceeded" (o/o),2009-2019
60Yo
67o/n65% 64%
2016 2017 2018 2019
567o 57o/o 58o/o 57o/o
The 2019 survey also asked three questions related to Idaho Power's energy efficiency programs:
1) Have you participated in any of Idaho Power's energy efficiency programs? 2) Which energy
efficiency program did you participate in? and 3) Overall, how satisfied are you with the energy
efficiency program? In2019,42Yo of the survey respondents across all sectors indicated they
participated in at least one Idaho Power energy efficiency proglam, and90o/o were "very" or
"somewhat" satisfied with the program they participated in.
Results of sector-level, program-level, and/or marketing-related customer satisfaction surveys can be
found later in this report.
Demand-Side Management 2019 Annual Report Page 9
lntroduction ldaho Power Company
Program Evaluation Approach
Idaho Power considers program evaluation an essential component of its DSM operational activities.
The company uses third-party contractors to conduct impact, process, and other evaluations on a
scheduled and as-required basis. In some cases, research and analyses are conducted intemally and
managed by Idaho Power's Research and Analysis team within the Customer Relations and Energy
Efficiency (CR&EE) department. Third-party contracts are generally awarded using a competitive-bid
process managed by Idaho Power's Corporate Services department.
Idaho Power uses industry-standard protocols for its internal and extemal evaluation efforts, including
the National Action Plan for Energy Efficiency-Model Energy Efficiency Program Impact Evaluation
Guide, the California Evaluation Framework, the International Performance Measurement and
Verification Protocol (IPMVP), the Database for Energy Efficiency Resources, and the Regional
Technical Forum's (RTF) evaluation protocols.
The company also supports regional and national studies to promote the ongoing cost-effectiveness of
programs, the validation of energy savings and demand reduction, and the efficient management of its
programs. Idaho Power considers primary and secondary research, cost-effectiveness analyses, potential
assessments, and impact and process evaluations to be important resources in providing accurate and
transparent program-savings estimates. Idaho Power uses recommendations and findings from
evaluations and research to continuously refine its DSM programs.
For a summary of evaluation results, recommendations, and responses, see each program
section. For copies of 2019 program evaluation reports and the evaluation schedule, see Supplement 2:
Evaluation.
Gost-Effectiveness Goals
Idaho Power considers cost-effectiveness of primary importance in the design, implementation, and
tracking of energy efficiency and demand response programs. Prior to the actual implementation of
energy efficiency, Idaho Power performs a cost-effectiveness analysis to assess whether a potential
program design or measure will be cost-effective. Incorporated in these models are inputs from various
sources that use the most current and reliable information available.
Idaho Power's goal is for all programs to have benefit/cost (B/C) ratios greater than one for the TRC
test, UCT test, and PCT at the program and measure level where appropriate. Each cost-effectiveness
test provides a different perspective, and Idaho Power believes each test provides value when evaluating
progfirm performance.In2020,Idaho Power will begin transitioning to using the UCT as the primary
cost-effectiveness test for energy efficiency resource planning as directed by the IPUC in Order No.
34503. The company plans to continue to calculate the TRC and PCT because each perspective can help
inform the company and stakeholders about a particular program or measure's effectiveness.
There are many assumptions when calculating the cost-effectiveness of a given program or measure. For
some measures within the programs, savings can vary based on factors, such as participation levels or
the participants' locations. For instance, heat pumps installed in the Boise area will have less savings
Page 10 Demand-Side Management 2019 Annual Report
ldaho Power Company lntroduction
than heat pumps installed in the McCall area. If program participation and savings increase, fixed costs,
such as labor and marketing, are distributed more broadly, and the program cost-effectiveness increases.
When an existing program or measure is shown to be not cost-effective, Idaho Power works with the
Energy Efficiency Advisory Group (EEAG) to obtain input before making its determination on
continuing or discontinuing an offering. If the measure or program continues to be offered, the company
must demonstrate why the measure or progmm was implemented or continued and the steps the
company plans to take to improve its cost-effectiveness. The company believes this aligns with the
expectations of the IPUC and OPUC.
As part of the public workshops on Case No. IPC-E-13-14,Idaho Power and other stakeholders agreed
on a new methodology for valuing demand response. The settlement agreement, as approved in IPUC
Order No. 32923 and OPUC Order No. 13-482, defined the annual cost of operating the three demand
response programs for the maximum allowable 60 hours to be no more than $16.7 million. The annual
value calculation will be updated with each IRP based on changes that include, but are not limited to,
need, capital cost, or financial assumptions. This amount was reevaluated in the 2015,2017, and2019
(amended) IRPs to be $18.5, $19.8, and $19.6 million, respectively.
This value is the levelized annual cost of a 170-MW deferred resource over a 2l-year life. The demand
response value calculation will include this value even in years when the IRP shows no peak-hour
capacity deficits. ln2019, the cost of operating the three demand response programs was $8.3 million.
Idaho Power estimates that if the three programs were dispatched for the full 60 hours, the total costs
would have been approximately $11.5 million and would have remained cost-effective. The settlement
agreement also allowed Idaho Power to design its programs such that they can be dispatched three times
ayear with no variable costs. This is what Idaho Power normally does unless the capacity is needed to
meet load.
Details on the cost-effectiveness assumptions and data are includedin Supplement l: Cost-Effectiveness.
Energy Efficiency Advisory Group
Formed in2002, EEAG provides input on enhancing existing DSM programs and on implementing
energy efficiency programs. Currently, EEAG consists of 13 members from Idaho Power's service
area and the northwest. Members represent a cross-section of customers from the residential, industrial,
commercial, and irrigation sectors, and technical experts, as well as representatives from low-income
households, environmental organizations, state agencies, county and city govemments, public utility
commissions, and Idaho Power.
EEAG meets quarterly and, when necessary, Idaho Power facilitates conference calls and/or webinars to
address special topics. ln2019, four EEAG meetings and one webinar were held. The meetings were on
January 23,May 1, August 8, and November 13 and the webinar was on February 6. EEAG meetings
are generally open to the public and attract a diverse audience. Idaho Power appreciates the input from
the group and acknowledges the commitment of time and resources the individual members give to
participate in EEAG meetings and activities.
During these meetings, Idaho Power discussed new energy efficiency progam ideas and new measure
proposals, marketing methods, and specific measure details. The company provided the status of energy
Demand-Side Management 2019 Annual Report Page 11
lntroduction ldaho Power Company
efficiency expenses and Idaho and Oregon Rider funding, gave updates of ongoing programs and
projects, and supplied general information on DSM issues and other important issues occurring in the
region. Experts were invited to speak about evaluations, research, and other topics of interest.
Idaho Power relies on input from EEAG to provide a customer and public-interest view of energy
efficiency and demand response. Additionally, Idaho Power regularly provides updates on current and
future cost-effectiveness of energy efficiency programs and how changes in the IRP will impact DSM
alternate costs, which Idaho Power uses in calculating cost-effectiveness. In each meeting, Idaho Power
requests input and feedback from EEAG members on several topics, including progrrrnmatic changes,
marketing tactics, and incentive levels. EEAG often recommends presentation ideas for future meetings
Throughout 2019,Idaho Power relied on input from EEAG on the following important topics.
I rrigation Efficiency Rewards Prog ram
Throughout 2019,Idaho Power discussed the measure savings of the krigation Efficiency Rewards
program. The RTF updated the savings from irrigation measures in 2018, reducing the savings potential
from these measures. In late 2018, Idaho Power proposed to EEAG that it would use its adjusted savings
numbers for 2019 and convene a workgroup to explore options. Based on feedback at the meeting,
the company decided to accept the new RTF savings numbers. When the RTF updated the savings,
they did not have an irrigation workgroup, consequently in 2019, the RTF formed an irrigation
workgroup in which Idaho Power participated to further investigate the new RTF savings.
Heating & Cooling Efficiency Program-Smart Thermosfafs
The company discussed with EEAG the conditions around a customer receiving an incentive for a smart
thermostat. Originally, to qualifu for the smart thermostat incentive, a licensed contractor had to install
the thermostat in a customer's home. Idaho Power sought EEAG's input on changing the conffactor
requirement. Most members of EEAG were in favor of removing the contractor install requirement,
even after acknowledging the possible difficulties with installing them on a heat pump.The company
made program changes to the Heating & Cooling Efficiency Program on January I,2020, including
removing the contractor install requirement. See the Heating & Cooling Efficiency Program section for
more details.
Reside ntial New Construction Pilot Program
The company explained to EEAG that the methodology used to calculate how much more efficient a
home was than a home built to code was changing and discussed how that might negatively impact
future participation. The company asked for feedback on program options, and EEAG supported a tiered
incentive approach to mitigate potential negative impacts on participation. As a result, in the first quarter
of 2020, the company made program changes to the Residential New Construction Pilot Program and
implemented a three-tiered incentive offering structure.
Reside ntial Direct lnstall Programs
Idaho Power continues to explore additional cost-effective measures to add to the company's residential
direct-install programs. During an EEAG meeting, a member asked Idaho Power to research additional
Page 12 Demand-Side Management 2019 Annual Report
ldaho Power Company lntroduction
weatheization measures, specifically door sweeps, as a potential measure in its direct-install programs.
Idaho Power researched several technical reference manuals for other utilities and found some
preliminary data indicating that door sweeps had potential; however, savings were difficult to
determine for Idaho Power's specific climate zone and appeared to be specific to single-family homes.
Idaho Power requested the RTF to review this measure as a small saver and it is part of the RTF's
workplan for 2020. Depending on the results from the RTF, Idaho Power may incorporate door sweeps
in its residential direct-install programs.
lnput on ldaho Power's Demand-Side Management Annual Report
The May EEAG meeting included a discussion on Idaho Power's Demand-Side Management Annual
Report. The company sought input from EEAG on ways to improve the report. After an energetic
discussion, EEAG believed the report worked well for regulators and intervenors and should not be
dramatically changed. One EEAG member suggested color coding the different sections of the report.
As a result, the company color coded the headers, footers, major titles, and tables in the 2019 Program
Activities sub-sections as follows: Residential sector (orange), Commercial/lndustrial sector (green),
Irrigation sector (blue), and Other Programs and Activities section (purple).
Future Plans for DSM Programs
Idaho Power will continue to pursue all prudent cost-effective energy efficiency and the amount of
demand response based on the demand response settlement agreement approved in IPUC Order No.
32923 and OPUC Order No. 13-482. The forecast level of energy efficiency and the needed level of
demand response are determined by Idaho Power's biennial IRP planning process. The IRP is developed
in a public process that details Idaho Power's strategy for economically maintaining the adequacy of its
power system into the future.
Irrr2019, the IPUC issued Order No. 34503 directing Idaho Power to use the UCT for energy efficiency
resonrce planning. Iri.2020, the company will implement this directive by contracting with a third party
to develop a new energy efficiency potential study that will identify measures currently not included in
Idaho Power's programs. ln2020,Idaho Power will also update its third-party Commercial/Industrial
Technical Reference Manual (TRM) to take into account the lnternational Energy Conservation Code
(IECC) 2018 energy codes expected to be in effect January 1,2021.
The company will continue to research new measures to determine how other utilities or energy
providers are implementing them. ln2}lg,Idaho Power subscribed to the E Source Measure Insights
offering. Energy Insights allows Idaho Power to view and search data from other utilities' TRMs from
throughout the United States and Canada. The company continuously searches for new measures for its
programs through a membership in E Source, participation in the NEEA Regional Emerging Technology
Advisory Committee, and from the RTF. Idaho Power representatives also attend national conferences
and participate in webinars hosted by organizations interested in advancing energy efficiency savings.
ln2}l9,Idaho Power transitioned its Program Planning Group (PPG) to be a standing agenda item in its
program leader meetings with the goal of assembling smaller teams of subject matter experts when new
program ideas or measures are identified through research or staff activities. Idaho Power will continue
Demand-Side Management 2019 Annual Report Page 13
lntroduction ldaho Power Company
to work in consultation with EEAG to expand or modiS its energy efficiency portfolio. Future plans for
individual programs are included under each programs' 2020 Program and Marketing Strategies section.
Throughout2019,Idaho Power monitored the government's activities in relation to the next phase of the
Energy Independence and Security Act (EISA) and considered how policy changes would affect the
company's Energy Efficient Lighting program and several other predominately residential programs.
Signed by President Bush in 2007, EISA called for energy reduction goals "to move the United States
toward greater energy independence and security." Title III of the act contained standards for
l0 residential appliances and lighting.
The initial 25Yo greater efficiency goal for general service lightbulbs was phased in between 2012
through 2014. In 2017 , the definition of general service was expanded to include A-lamp (pear-shaped
bulbs), reflector, candelabra, three-way, and other specialty bulbs. By 2020, all general service
lightbulbs were to provide 45 lumens per watt, which is approximately 650/o more efficient than the
original, pre-EISA incandescent lightbulb. In September 2019, the US Department of Energy (DOE)
determined the general service definition did not need to be amended to include bulbs other than the A-
lamp and withdrew the2017 regulation expanding the definition. In December 2019, the DOE's final
determination on the EISA 2020lighting standards eliminated the 45-lumen-per-watt requirement for all
residential general service incandescent lightbulbs.
Anticipating the increased standards that were scheduled to go into effect January l,2020,Idaho Power
considered phasing out its programs that included energy-efficient screw-in bulbs. After the DOE's final
determination announcement eliminated this increase in standards, Idaho Power decided to continue
these offerings in lighting.
The company uses a third-party vendor in association with Bonneville Power Administration (BPA) for
the Energy Efficiency Lighting program, which helps the company realize lower administrative costs.
BPA's program is called Simple Steps, Smart Savings'" (Simple Steps). Despite the DOE's final
determination to eliminate the 45-lumen-per-watt requirement for incandescent lightbulbs, BPA plans to
discontinue its Simple Steps program at the end of 2020 federal fiscal year, September 30,2020.
According to BPA, "...the residential lighting market has transformed; high-efficiency lamps are
becoming the norm rather than the exception." Idaho Power has committed to offering the Simple Steps
program to customers until BPA discontinues its program. After that time, the company will re-assess its
programs that offer energy-efficient screw-in bulbs.
In2020,Idaho Power will continue to enhance its marketing and outreach efforts as described in the
Marketing section of this report and within each program section. Idaho Power will continue to work
with NEEA on its market transformation activities during its2020-2024 funding cycle.
The company will complete its research and evaluation, measurement, and verification (EM&V)
projects included in the evaluation plan in Supplement 2: Evaluation.
DSM Annual Report Structure
The Demand-Side Management 2019 Annual Report consists of this main document and
two supplements.
Page 14 Demand-Side Management 2019 Annual Report
ldaho Power Company lntroduction
The main document contains the following sections related to 2019 DSM activities: 1) program
activities by customer sector (residential, commercial/industrial, and irrigation) including marketing
efforts, cost-effectiveness analysis, customer satisfaction survey results, and evaluation
recommendations and responses for each program;2) other program and activity details, including
market transformation; and 3) four appendices of data related to payments, funding, and program-level
costs and savings. Where appropriate, plans for 2020 are also discussed.
Supplement 1: Cost-Effectiveness describes the standard cost-effectiveness tests for Idaho Power
programs and reports current-year program-level and sunmary cost-effectiveness and expenses by
funding source and cost category.
Supplement 2: Evaluation inc\tdes an evaluation and research suflrmary, an evaluation plan,
EEAG meeting notes, links to NEEA evaluations, and copies of IDL reports, research and survey
reports, evaluation reports, and other reports.
Demand-Side Management 2019 Annual Report Page 15
2019 DSM Program Activity ldaho Power Company
2019 DSM PNOCNAM ACTIVITY
DSM Expenditures
Funding for DSM programs in20l9 came from several sources. The Idaho and Oregon Rider funds are
collected directly from customers on their monthly bills. From January to May 2019, the Idaho Rider
was 3.75o/o of base revenues. Effective June 1, 2019, pursuant to IPUC Order No. 34345, the percentage
decreased to 2.75Yo. The 2019 Oregon Rider was 4Yo of base rate revenues. Additionally, Idaho
demand response program incentives were paid through base rates and the annual PCA mechanism.
DSM expenses not funded through the Rider are included as part of Idaho Power's ongoing operation
and maintenance (O&M) costs.
Table 3 shows the total expenditures funded by the Idaho and Oregon riders and non-rider funding
resulting in Idaho Power's total DSM expenditures of $48,584,696. The non-rider funding category
includes the company's demand response Idaho incentives, Weatherization Assistance for Qualified
Customers (WAQC) expenses, and O&M costs.
Table 3. 2019 funding source and energy savings
Funding Source Expenses MWh Savings
ldaho Rider..........$38,069,980
1,766,639
8,748,078
$48,584,696
196,519
5,873
649
203,041
Oregon Rider
ldaho Power Base Rates
Total....
Table 4 andFigure 7 indicate 2019 DSM program expenditures by category. The Materials &
Equipment category includes items that directly benefit customers: Energy-Saving Kits (ESK) and LED
lightbulbs distributed at customer events ($2,181,025) and direct-install weatherization measures
($125,000). The expenses in the Other Expense category include marketing ($1,556,004), program
evaluation ($156,544), program training ($122,318), and Custom Projects energy audits (5302,031).
The Purchased Services category includes payments made to NEEA ($2,721,070) and third-party
contractors who help deliver Idaho Power's programs.
Table 4. 2019 DSM program expenditures by category
Program Expenditure Category Total % ofTotal
lncentive Expense.......$29,102,502
3,930,235
2,364,278
2,208,470
10,979,212
$48,584,696
60Yo
7o/o
5%
5o/o
23Yo
100o/o
Labor/Administrative Expense..........
Materials & Equipment
Other Expense........
Purchased Services
Total lncentive Expense
Page 16 Demand-Side Management 2019 Annual Report
ldaho Power Company 2019 DSM Program Activity
Labor/Ad m in istation, 7 Vo Materials &
Equipment,5%
Other,5%
WAQC CAP Agency
Payments, 11%
Appliance/Lighting
Buy-Down,9%
Weatherization Solutions
LLC Payments, S%
Figure 7
Table 5.
2019 DSM program expenditures by category
2019 DSM program incentive totals by program type and sector
lncentives. 60%
P Lrrchasecl
Services 23"r
NEEA Funcling
25",,
E ngineering
Services. 19%
l\1Lsc Contractor
Services. 2O 11,
Program Type-Sector Total % ofTotal
DR-Commercial/lndustrial
DR "-Residential
DR-lrrigation .....
EE b-Residential
EE-lrrigation........
EE-Com mercial/lndustrial
$355,456
547,527
6,517,242
1,946,664
17,470,340
2,265,273
$29,102,5O2
1o/o
2o/o
22o/o
7o/o
600/o
8Yo
1000/,Total lncentive Expense .....
60%
22%
a DR = demand response
b EE = energy efficiency
1%o/o
r DR-Residential
r D R-Commerci alllndustrial
r DR-lnigation
. EE-Residential
r E E-Commercial/lndustri al
r EE-lrrigation
Figure 8. Percent of DSM program incentive expenses by program type and sector, 2019
Demand-Side Management 2019 Annual Report Page 17
2019 DSM Program Activity ldaho Power Company
Marketing
Idaho Power used multi-channel marketing and public relations strategies in2019 to improve
communication and increase energy efficiency program awareness among its customers. Idaho Power
uses a wide variety of media and marketing. Owned media (social, website, and newsletters) and paid
media (advertising and sponsorships) allow Idaho Power to control content. Earned unpaid media
(news coverage, Idaho Power's News Briefs sent to reporters, third-party publications, and television
news appearances) give Idaho Power access to audiences through other channels and help establish
credibility and brand trust. Though Idaho Power has less control of the content with earned unpaid
media, the value is established from the third-party endorsement. In2019, the company introduced a
new campaign featuring Energy Advisor Joulie and her pet dog Wattson.
The following describes a selection of the methods, approaches, and strategies used by Idaho Power to
engage with customers regarding energy efficiency, along with their results. See the respective Sector
Overviews and program sections later in this report for the company's marketing efforts specific to
those areas.
Social Media
Approximately 23Yo of the company's total social media content promoted energy efficiency in20l9.
Idaho Power regularly posted messages encouraging energy efficiency behaviors, program enrollment,
and customer engagement on Facebook, Twitter, YouTube, and Linkedln. Social media content also
showcased local businesses and organizatrons that have benefitted from Idaho Power energy efficiency
efforts. Idaho Power engaged with customers posting their own social media content about Idaho Power
programs, such as Energy-Saving Kits and Shade Tree. For the first time, Idaho Power's Facebook page
hosted two customer sweepstakes giveaways encouraging customers to enter by leaving a comment
about how they save energy in the summer or winter.
e ldaho Powcr @idahopower . Dec 4, 2019
How do you stay warm and save energy in the winter? Leave a comment to
be entered to win one of 10 programmable pressure cookers in our No
Pressure Holiday Savings Sweepstakes!
Sweepstakes open for ldaho customers thru Dec 1 3. Visit
ida h,:rir,rwer ronr /rrc f-- r e:se :-e for terms.
W@
Qrs LJ Oo .1 rlt
Figure 9. No Pressure Holiday Savings Sweepstakes Twitter post
Page 18 Demand-Side Management 2019 Annual Report
ldaho Power Company 2019 DSM Program Activity
In20l9,Idaho Power updated its strategy for providing Facebook and Twitter followers with quick
energy efficiency tips by focusing on ways to save in different seasons, for holidays, and during home
events, like preparing Thanksgiving dinner. Rather than provide one tip at a time, each post included
three or four tips each and was paired with a thematic graphic of Wattson from the residential energy
efficiency campaign. Consistently using Wattson was a quick and easy way for followers to recognize
the content as energy efficiency related. When timely and appropriate, past #TipTuesday content was
repurposed and shared, as well.
o td.lE For.r @idahopower . oct 29, 2019
#TipTuesday!e ld.llo Fog.' @idahopower. Dtr 20, 2019
Stadng your holiday baking this weekend? Don't forget ths e6y mrgy-
saving tips!
Figure 10. Social media posts for holiday-related energy-saving tips
Idaho Power's Facebook followers increased 8.5% in 2019, from 19,340 at the end of 2018 to 20,982 at
the end of 2019. Facebook remains the company's priority channel for engaging directly with customers,
including for outage communications, energy efficiency program offerings, and helping customers with
account-related issues through private messages.
Idaho Power uses Twitter to communicate about media items, large outages, company news, and energy
efficiency. Idaho Power's Twitter followers increased 3.72% in20l9, from 5,785 followers to 6,000.
Idaho Power again saw a favorable increase in followers on Linkedln: up 34%o from 2018. Linkedln is a
great channel for engaging business and commercial customers in energy efficiency, as well as
positioning the company as a good corporate citizen, clean energy leader, and employer of choice.
Website
Idaho Power tracked the number of page views to the main energy efficiency pages-also known as
landing pages-from external users on the company's website.h20l9, the company's energy
efficiency homepage received 27,159-page views, the residential landing page received259,489, and the
business and irrigation landing pages received 8,681. Idaho Power uses Google Analytics to analyze
web activity. Google's definition of page views is the total number of pages viewed, with repeated views
of a single page by one user counted as a new view.
Public Relations
Idaho Power's public relations (PR) staff supported energy efficiency programs and activities through
multiple channels: eNews videos telling energy efficiency success stories; Connections, a monthly
customer newsletter distributed in approximately 410,000 monthly bills and available online;
Demand-Side Management 2019 Annual Report Page 19
This Halloween:
t*tiarii 3l
idr*u-"
2019 DSM Program Activity ldaho Power Company
News Briefs, a weekly email of interesting news items sent to all media in the company's service area;
pitching and participating in news stories; energy efficiency TV segments in two markets (KTVB in
Boise and KMVT in Twin Falls); news releases; and public events (such as incentive check
presentations).
In2019, the January and July issues of Connections were devoted to energy efficiency. The January
issue included a variety of tips for being energy efficient at home during the winter. The July edition
highlighted the Residential New Construction Pilot Program, how to have the biggest impact on your
summer energy bills, and tips for saving energy on summer vacation.
Idaho Power produced a new energy efficiency success story video in20l9 highlighting the new South
Meridian YMCA and the energy efficiency efforts they made when building the new facility. The video
received more than 700 views on YouTube and an additional 5,653 views on Facebook.
The energy efficiency television segments that aired on stations in Boise and Twin Falls continued to
receive positive feedback. Topics included winter energy-saving tips, ESKs, energy-efficient kitchen
tips, ways to beat the summer heat, education offerings related to energy efficiency, how to reduce
phantom load, and energy efficient holiday cooking and decorating.
Media outreach efforts resulted in a variety of earned media coverage focused on energy efficiency.
Energy efficiency topics were pitched in News Briefs throughout the year, and the company eamed
media coverage in multiple markets spanning print, TV, and radio. Some of the most popular story
topics included winter and summer savings tips, a large incentive check for the Jerome Wastewater
Treatment Plant, and holiday lighting tips.
Staff Activities
Idaho Power staff networks with organizations across the region and industry to ensure it is informed
about current and future marketing trends and successes. Idaho Power continued to work with NEEA to
coordinate, collaborate, and facilitate marketing for all sectors.
To build marketing networks and to learn what works in other regions, Idaho Power staff attended the
B2B Marketing Exchange Conference in February and the E Source Utility Marketing Executive
Council and Forum in September.
2020 M arketi ng Activifies
In2020, the Idaho Power marketing department plans to introduce new strategies to expand the reach
and visibility of the company's energy efficiency ads.
The marketing team will update the Residential Energy Efficiency Awareness Campaign and consider
running it on new digital platforms. Idaho Power will begin using pop-ups in My Account and digital
display ads to engage business customers. Additionally, the company will continue to update collateral
and displays for irrigation programs and trade shows. See the sector overview sections for more specific
marketing plans for the future.
Page 20 Demand-Side Management 2019 Annual Report
ldaho Power Company 2019 DSM Program Activity
Gost-Effective ness Resu lts
Table 6. Cost-effectiveness summary by energy efficiency program
Program/Sector UCT TRC
Ratepayer lmpact
Measure (RlM)PCT
Educational Distributions.
Energy Efficient Lighting* ......
Energy House Calls*.................
Heating & Cooling Efficiency Program
Multifamily Energy Savings Program .
Rebate Advantage
Residential New Construction Pilot Program*
Shade Tree Project
Simple Steps, Smart Savings....
Weatherization Assistance for Qualified Customers ......
Weatherization Solutions for Eligible Customers............
Residential Energy Efficiency Sector
Commercial and lndustrial Energy Efficiency Program
Custom Projects*.
New Construction*
Retrofits*
Commercial Energy-Saving Kits
Commercia!/lndustrial Energy Efficiency Sector **
lrrigation Efficiency Rewards.......
lrrigation Energy Efficiency Sector ***
Energy Efficiency Portfolio
2.06
4.04
0.96
1.56
1.15
1.82
1.58
1.09
1.40
0.35
0.30
1.90
0.49
0.52
0.34
0.43
0.39
0.39
0.45
0.52
0.43
0.21
0.'18
0.46
3.62
3.15
3.68
1.57
3.55
2.44
2.46
2.72
1.92
2.88
1.85
2.52
2.01
3.13
3.13
2.12
1.06
0.77
0.80
0.60
0.92
0.98
0.98
0.76
3.32
5.17
1.30
0.77
2.34
1.14
0.83
1 .16
5.56
0.43
0.43
2.29
N/A
11.72
N/A
't.48
N/A
2.55
1.55
N/A
11.10
N/A
N/A
7.76
1.73
3.52
2.12
N/A
2.09
3.16
3.16
2.79
* Evaluation costs included in cost-effectiveness ratios.
*'Commercial/lndustrial Energy Efficiency Sector cost-effectiveness ratios include savings and participant costs from Green Motors Rewinds.**. lrrigation Energy Efficiency Sector cost-effectiveness ratios include savings and participant costs from Green Motors Rewinds.
Details on the cost-effectiveness assumptions and data are included in Supplement I : Cost-Effectiveness,
Customer Satisfaction Su rveys
Idaho Power does not separately survey most energy efficiency program participants each year. This is
primarily due to a concern of over surveying program participants and because the measures and
specifics of most program designs do not change annually. To ensure meaningful research in the fufure,
Idaho Power conducts program research periodically (every two to three years), unless programs have
been changed significantly. Throughout 2019, Idaho Power administered several surveys regarding
energy efficiency programs to measure customer satisfaction. Some surveys were administered by a
third-party contractor; other surveys were administered by Idaho Power either through traditional paper
or electronic surveys or through the company's online panel-Empowered Community. Results of these
studies are includedin Supplement 2: Evaluation.
The sector-level results of the 2019 Burke Customer Relationship Survey are available in each sector
overview sections of this report: Residential, Commercial and lndustrial, and lrrigation.
Demand-Side Management 2019 Annual Report Page 21
2019 DSM Program Activity ldaho Power Company
Evaluations
In2019,Idaho Power contracted with DNV GL, a global quality assurance and risk management
company, to conduct program impact and program process evaluations for the Energy House Calls and
Residential New Construction Pilot Program. They also conducted impact evaluations for the
Commercial/Industrial Energy Efficiency program: Retrofits and New Construction. Resource Action
Programs conducted a program sunmary analysis for residential ESKs. Aclara conducted a sunmary
analysis for the HER Pilot Program. Further savings estimates analysis was conducted by DNV GL for
the Shade Tree Project to better determine potential tree life and mortality rate. Idaho Power contracted
with DNV GL to determine the2019 demand reduction from the A/C Cool Credit program, and the
company conducted internal analyses of the 2019 demand response events for krigation Peak Rewards
and Flex Peak Programs.
A summary of each of these evaluations is available in the respective program section. An evaluation
schedule and the final reports from evaluations and research completed in 2019 are provided in
Supplement 2 : Evaluation.
Page 22 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector Overview
Residential Sector Overview
Idaho Power's residential sector consists of 471,298 customers; Idaho customers number 457 ,7 55 and
eastern Oregon has 13,543.Ir,2019, the number of residential sector customers increased by l2,l7l,
an increase of 2.8oh from 20 1 8. The residential sector represented 360/o of ldaho Power's actual total
electricity usage and 460/o of overall revenue in2019.
Table 7 shows a sunmary of 2019 participants, costs, and savings from the residential energy efficiency
programs.
Table 7. Residentialsector program summary, 2019
Total Gost Savings
Program Participants Utility Resource
Annual
Energy
(kwh)
Peak
Demand
(Mw)
Demand Response
A/C Cool Credit 23,802 homes $
$
$ 145,494
2,880,467
2,126,262
161,894
499,1 79
230,786
200,406
131 ,306
s,982
156,748
534,1 1 8
147,750
90,499
,665
,66s
$ 145,494
2,880,467
2,782,039
161,894
1,5',t2,183
282,215
200,406
131 ,306
13,992
355,897
1,411,39',1
147,750
123,541
1,953,490
957,626
$r3,059,690
24
24
877
877
,665
,665
877
877
$
$Total
Total
Energy Efficiency
Energy
Educational Distributions............
Energy Efficient Lighting.............
Energy House Calls..
Heating & Cooling Efficiency Program
Home Energy Audit
Home Energy Report Pilot Program
Multifamily Energy Savings Program......
Oregon Residential Weatherization
Rebate Advantage.................
Residential New Construction Pilot Program ...........
Shade Tree Project
Simple Steps, Smart Savings
Weatherization Assistance for Qualified Customers .
Weatherization Solutions for Eligible Customers ......
430
95,528
1,336,440
248
681
42'l
24,976
457
8
109
322
2,063
5,729
197
129
HVAC tune-ups
kits/giveaways
lightbulbs
homes
projects
audits
treatment size
units
audits/projects
homes
homes
trees
appliances/
showerheads
homes/non-profits
homes
1,303,727
957,626
$ 9,572,244
45,150
't0,805,474
16,245,551
309,154
1,412,343
179,754
8,444,746
346,107
2,069
353,615
774,597
35,727
27',t,452
649,299
504,988
40,380,026
Notes:
See Appendix 3 for notes on methodology and column definitions.
Totals may not add up due to rounding.
Marketing
Idaho Power ran a multi-faceted advertising campaign in the spring (April and May) and fall (October
and November) to raise and maintain awareness of the company's energy efficiency programs for
residential customers and to demonstrate that saving energy does not have to be challenging.
The campaign used radio, television, newspaper advertisements (ads), digital ads, and Facebook ads and
boosted posts aime d at a variety of customer demographics across the service area. New in 2019 ,
the company added Idaho Steelheads game time ads and city bus ads and re-vamped the previous Smart
Demand-Side Management 2019 Annual Report Page 23
Residential Sector Overview ldaho Power Company
Saver Pledge contest into two seasonally relevant contests: No Sweat Summer Savings and No Pressure
Winter Savings. The contests extended awareness outside the designated campaign months.
The company also updated individual program materials and social media graphics using the new
campaign imagery and theme to ensure a consistent look and feel among programs.
Described below are Idaho Power's marketing efforts to promote energy-saving tips and the company's
energy efficiency programs, along with resulting data. Marketing tactics related to a specific sector or
progfirm are detailed in those respective sections later in this report.
Email
Idaho Power continued its effort with email communication in 2019. The company emails only those
customers who have supplied their addresses for other business purposes (signing up for paperless
billing, for example). Energy efficiency promotional emails included cooling tips, Summer and Winter
contest promotion, and various program promotions (detailed information can be found in respective
program sections).
Digital
During the Spring campaign, web users were exposed to 2,589,431 display ads (image ads embedded on
a website) based on their demographics, related to online articles they viewed, or their use of a particular
mobile web page or app. Users clicked the ads 7,418 times, resulting in a click-through rate of 0.29%.In
the fall, the display ads received2,562,699 impressions and 2,950 clicks, resulting in a click-through
rate of 0.12o/o.
Idaho Power began using Google search ads in 2018. When people search for terms related to energy
efficiency, energy efficiency programs, and individual program measures, the company's ads appear and
drive them to the appropriate energy efficiency web page. These ads received748,946 impressions and
19|,62l clicks throughout the year.
The company also ran ads on Pandora internet radio, YouTube, and Hulu. Those results can be found in
the Radio and Television sections, respectively.
Television
Idaho Power used network television, Hulu, and YouTube advertising for the spring and fall campaign.
The company also used over-the-top (OTT) media. OTT is a type of streaming media that delivers
content to customers watching a certain online show. Most OTT providers have their own app or
website and are streamed through devices like Rokus or Amazon Fire TVs. The network television
campaign focused on primetime and news programming that reaches the highest percentage of the target
market: adults age 25 to 64.
During the spring campaign, an ad ran 3,060 times in the Boise, Pocatello, and Twin Falls media
markets on network television. The ad reached 879% of the Boise target audience, 66.I% of the Twin
Falls target audience, and 77 .4%o of the Pocatello target audience. The targeted customers saw the ad 7. 1
times in Boise, 8.5 times in Twin Falls, and 4.5 times in Pocatello. Hulu ads delivered416,52l
completions, meaning the ad was viewed in its entirety. YouTube video ads resulted in 1,979,798
impressions and461,732 views. OTT ads delivered 429,687 impressions with a97%o video completion
rate.
Page 24 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector Overview
During the fall campaign, the spot ran 1,926 times in the Boise, Pocatello, and Twin Falls media
markets. The ads reached 53.1% of the Boise target audience, 460/o of the Twin Falls target audience,
and45.4o/o of the Pocatello target audience. The targeted customers saw the ad 7.2 times in Boise,
8.9 times in Twin Falls, and4.6 times in Pocatello. Hulu ads received 409,189 completions,
and YouTube video ads delivered 1,742,764 impressions and 146,206 views. OTT ads delivered
4I7,572 impressions with a97o/o video completion rate.
Idaho Power also sponsored commercials on Idaho Public Television in Boise, Pocatello, and Twin Falls
markets that ran a total of 390 times.
Radio
As part of its spring and fall campaign, Idaho Power ran 30-second radio spots on major commercial
radio stations in the service area. To obtain optimum reach, the spots ran on a variety of station formats,
including classic rock, news/talk, country, adult alternative, adult contemporary, and classic hits.
The message was targeted toward adults age 25 to 64 throughout Idaho Power's service area.
Results of the spots are provided for the three major markets: Boise, Pocatello, and Twin Falls.
During the spring campaign, Idaho Power ran 5,601 English radio spots. These spots reached 91.8% of
the target audience in Boise, 47.1% in Pocatello, and90.7%o in Twin Falls. The target audience in Boise
was exposed to the ad 12.9 times, 12.2 times in Pocatello, and 16.8 times in Twin Falls. During the fall
campaign, the company ran 6,547 English radio spots. These spots reached92.l% of the target audience
in Boise, 65.2% of the target audience in Pocatello, and90.4oh of the target audience in Twin Falls.
The target audience was exposed to the message 10.9 times in Boise, 10.6 times in Pocatello, and
15.5 times in Twin Falls during the fall campaign.
Idaho Power also ran ads on Spanish-speaking radio stations and National Public Radio (i.IPR)
stations in the service area and targeted to adults age 25 to 54. These ads ran 793 times in the spring and
762 times in the fall.
Idaho Power ran 3O-second spots with accompanying visual banner ads on Pandora intemet radio,
which is accessed by mobile and web-based devices. In the spring, records show 989,684 impressions
and 107 clicks to the Idaho Power residential energy efficiency web page. The fall ads yielded
990,992 impressions and77 clicks.
Print
As part of the campaign, print advertising ran in the major daily and select weekly newspapers
throughout the service area. The company also ran ads in the Idaho Shakespeare Festival program,
Boise Hawks program, Territory Magazine,Idaho Magazine, Broadway in Boise program, Boise and
Meridian Lifestyle Magazine, IdaHome Magazine, and Sun Valley Magazine. As part of the print
campaign, digital "homepage takeover" ads were featured on KTVB.com and Idahostatesman.com.
Homepage takeover ads filIa homepage with ads from one company for a specific timeframe.
The spring ads highlighted individual energy efficiency program options and tips, such as adjusting
your thermostat and the benefits of planting a shade tree.
In2019,Idaho Power updated the design and program information in a spiral-bound guide outlining
each of the residential energy efficiency programs, tips, and resources. The updated design will be
Demand-Side Management 2019 Annual Report Page 25
Residential Sector Overview ldaho Power Company
included in the 2020 Welcome Kits and handed out at various events. The previous edition of the guide
was included in 2019 Welcome Kits, provided to Weatherization Assistance customers, and handed out
at a variety of events including the Building Owners and Managers Association (BOMA) Symposium;
Idaho Remodeling & Design Show; Incredible Age Expo; FitonesM Expo; Smart Women Smart Money;
Eastern Idaho Fair; Porhreuf Environmental Fair; home shows in Pocatello, Twin Falls, Boise and
Nampa; and more.
Social Media
Idaho Power's Facebook ads averaged 356,890 impressions and received3,997 link clicks during the
spring energy efficiency campaign. During the fall campaign, Facebook ads and boosts averaged
428,804 impressions and resulted in 5,830 link clicks. This year, Idaho Power changed the placement of
Facebook ads to fall only within select ad locations on Facebook and lnstagram, rather than in all
markets controlled by Facebook, which includes partner page placement. This prevented the ads from
being duplicated on digital channels where campaign ads were already placed. Idaho Power believes
this method to be less redundant for ad placement and better reflects how many customers the ads
actually reach.
Throughout the year, Idaho Power used Facebook posts and boosted posts for various programs.
Out-of-Home
Ir,2019,Idaho Power participated in several new tactics referred to as out-of-home advertising. Out-of-
home advertising attempts to reach customers when they are outside of their homes. The new tactics
were a way to continually maintain energy efficiency program awareness through the year. Tactics
included an Idaho Steelheads (Boise's hockey team) Sponsorship and full-side bus wraps on three
ValleyRide busses. The Steelheads sponsorship included two illuminated panels at Centurylink Arena
and various public service announcements during game times and intermissions, along with postings
on the website. The sponsorship ran February through December and yielded 603,144 impressions.
The three bus ads yielded 8,307,684 impressions from April through December and received many
positive comments.
Public Relations
Many of the company's PR activities focused on the residential sector. Energy-saving tips videos,
TV segments, News Briefs content, and Connections newsletter articles often aim to promote incentive
programs and/or educate customers about behavioral or product changes they can make to save energy
in their homes. Idaho Power also promoted the No Sweat Summer Savings and No Pressure Winter
Savings Sweepstakes in News Briefs.
See the Program Activity section and the Commercial and Industrial Sector Overview for more 2019 PR
activities.
Empowered Community
In 2015, Idaho Power created the Empowered Community, an online community of residential
customers, to measure customer perceptions on a variety of company-related topics, including energy
efficiency. The community has over 2,300 actively engaged members from across Idaho Power's service
area. On average, Idaho Power sends one survey per month to active members. In20l9,Idaho Power
Page 26 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector Overview
included 11 energy efficiency messages with survey invitations to members resulting in almost
15,900 touchpoints.
A February bill insert promoted Idaho Power's Empowered Community, which is often surveyed on a
variety of topics. Some related to energy efficiency were sent to 329,379 customers. Read more about
the Empowered Community in the Residential Sector Overview. Other program-specific bill inserts
were also sent throughout the year. Information about those can be found in each program later in
this report.
Seasonal Sweepstakes
ln 2019, Idaho Power ran two seasonally focused energy efficiency sweepstakes-the No Sweat
Summer Savings Sweepstakes in July and the No Pressure Winter Savings Sweepstakes in December.
Both sweepstakes aimed to maintain awareness about energy efficiency and the impact a small change
can make.
The summer sweepstakes ran July 29 through August 7 and received 2,694 entries. Customers were
asked to comment-through social media or on the Idaho Power website-with a way they saved energy
during the hot summer months. In return, participants were entered to win a 60" ENERGY STAR@ TV.
The sweepstakes was promoted with email messaging to 178,851 customers, and paid social media
posts reached76,544 customers, receiving 4,280 post engagements (likes, comments, shares). The
sweepstakes was also featured in a News Scans article to employees and a News Briefs blub to
media outlets.
The winter sweepstakes ran December 4 through 13 and received 2,671 entries. Customers were asked
to comment-through social media or on the Idaho Power website-with a way they saved energy
during the cold winter months. ln return, participants were entered to win one of 10 Instant Pot@ brand
pressure cookers. The sweepstakes was promoted with email messaging to 178,870 customers, and paid
social media posts reached 31,554 customerso receiving 1,403 post engagements. The sweepstakes was
also featured in a News Scans article to employees, a News Briefs blub to media outlets, and promoted
on the company's homepage.
Customer Safisfaction
Idaho Power conducts the Burke Customer Relationship Survey each year. 1n2019,62%o of residential
survey respondents indicated Idaho Power is meeting or exceeding their needs with information on how
to use energy wisely and efficiently.
Sixty-seven percent of residential respondents indicated Idaho Power is meeting or exceeding their
needs by encouraging energy efficiency with its customers. Fifty-three percent of Idaho Power
residential customers surveyed indicated the company is meeting or exceeding their needs in offering
energy efficiency programs, and38o/o of the residential survey respondents indicated they have
participated in at least one Idaho Power energy efficiency program. Of the residential survey
respondents who have participated in at least one Idaho Power energy efficiency program, 82Yo are
"very''or "somewhat" satisfied with the program.
Based on surveys conducted in the last six months of 2018 and the first six months of 2019,Idaho Power
ranked second out of 16 utilities included in the west region midsize segment of the J.D. Power and
Demand-Side Management 2019 Annual Report Page 27
Residential Sector Overview ldaho Power Company
Assoctates 2019 Electric Utility Residential Customer Satisfaction Study. Fifty+hree percent of the
residential respondents in this study indicated they were aware of Idaho Power's energy effrciency
programs, and on an overall basis, those customers were more satisfied with Idaho Power than
customers who are unawilre of the progftIms.
See the individual programs for program-specific customer satisfaction survey results.
Page 28 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector-fuC Cool Credit
A/C Cool Credit
20t9 2018
Participation and Savings
Participants (homes)
Energy Savings (kWh)
Demand Reduction (MW)
23,802 26,182
nla
29
nla
24
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$495,703
$30,762
$351,200
$877,665
$433,659
$36,425
$374,285
$844,369
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
nla
nla
n/a
nla
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
Description
Originating in 2003, A/C Cool Credit is a voluntary, dispatchable demand response program for
residential customers in Idaho and Oregon. Using communication hardware and software, Idaho Power
cycles participants' central air conditioning (A/C) units or heat pumps off and on via a direct load
control device installed on the A/C unit. This program enables Idaho Power to reduce system capacity
needs during times when summer peak load is high.
Customers' A/C units are controlled using switches that communicate by powerline carrier (PLC).
The switch is installed on each participating customer's A"/C unit and allows Idaho Power to control the
unit during a cycling event.
The cycling rate is the percentage of an hour the A/C unit will be turned off by the switch. For instance,
with a 55% cyclingrate, the switch will cycle the A/C unit off for about 33 (nonconsecutive) minutes of
each hour. Idaho Power tracks the communication levels to validate whether the signal reaches the
switches. Switch communication may be intemrpted for a variety of reasons: the switch may be
disconnected, an A/C unit may not be powered on, the switch may be defective, or the participant's
household wiring may prevent communication. Sometimes it is difficult for the company to detect why
the switch is not communicating.
These are the program event guidelines:
o June 15 through August 15 (excluding weekends and July 4)
. Up to four hours per day
o A maximum of 60 hours per season
Demand-Side [Vanagement 2019 Annual Repofi Page 29
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Residential Sector-fuC Cool Credit ldaho Power Company
o At least three events per season
At the end of the season, Idaho Power or a third-party evaluates the events to determine peak
demand savings.
Program Activities
In2019, about 24,000 customers participated in the program. Three cycling events occurred, and all
were successfully deployed (Table 8). The cycling rate was 55o/, and the communication level exceeded
90%o for each event. The incentive is $15 per season, paid as a $5 bill credit on the July, August, and
September bills.
Table 8. A/C Cool Credit demand response event details
Event Details Friday,July12 Monday, July22 Tuesday,August6
Event time 4-7 p.m
99"F
4-7 p.m
102"F
4-7 p.m.
101"FAverage temperature
Maximum load reduction (MW) ..........23.55 14.88 18.16
As discussed in 2018 EEAG meetings, some devices consistently do not communicate. The company
developed a plan for addressing these non-communicating devices which EEAG supported. In2019,
Idaho Power's contractor began making additional visits to these identified sites and undertook
additional efforts to improve communications, such as verifying that the current switch was installed;
verifying the A/C unit was functional, powered up, and actually used; and replacing the switch with a
tested and programmed switch, if necessary. These additional visits increased the cost of the program for
the 2019 program year. This is an ongoing process to improve communication level.
Marketing Activities
Per the settlement agreement reached in Idaho Case No. IPC-E-13-14 and Oregon Case UM 1653,
Idaho Power did not actively market the A/C Cool Credit program in2019.
Before the cycling season began, Idaho Power sent current participants a postcard to remind them of the
program specifics. Idaho Power also attempted to recruit customers who had moved into a home that
already had a load control device installed and previous participants who changed residences to a
location that may or may not have a load control device installed. The company used postcards, phone
calls, direct-mail letters, and home visits (leaving door hangers for those not home) to recruit these
customers. Participating customers received a thank you and a credit reminder message on their surlmer
bills. At the end of the summer, a thank-you postcard was sent to program participants.
Gost-Effectiveness
Idaho Power determines cost-effectiveness for its demand response program under the terms of IPUC
Order No. 32923 and OPUC Order No. 13-482. Under the terms of the orders and the settlement, all
Idaho Power's demand response programs were cost-effective for 2019.
The A/C Cool Credit program was dispatched for three events (totaling nine event hours) and achieved a
maximum demand reduction of 23.55 MW. The total expense for 2019 was $877,665 and would have
Page 30 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector-A/C Cool Credit
remained the same if the program was fully used for 60 hours because there is no variable incentive paid
for events beyond the three required events.
A complete description of Idaho Power cost-effectiveness of its demand response programs is included
in Supplement I : Cost-Effectiveness.
Evaluations
ln2019,Idaho Power retained DNV GL to evaluate the demand reduction over the course of the three
events days. The demand reduction was calculated by comparing the actual average load for
participating customers on each of three event days to the corresponding baseline. The baseline is
estimated by averaging the three non-event week days with the highest usage, out of the 10 non-event
week days prior to an event. The baseline is then adjusted to match the event day in the hour before the
start of the event.
The first event on July 12 achieved the highest peak demand reduction of 0.90 kilowatt (kW)
per participant for a total peak reduction of 23.55 MW with line losses.
The complete report is available in Supplement 2: Evaluation.
2020 Program and Marketing Strategies
Idaho Power does not anticipate any program changes in2020.
Per the terms of the above-mentioned settlement agreements, Idaho Power will not actively market the
A/C Cool Credit program to solicit new participants but will accept them upon request, regardless of
whether they previously participated. The company will continue to recruit previous participants
who have moved, as well as new customers moving into homes that already have a load-control
device installed.
Demand-Side Management 2019 Annual Report Page 31
Residential Sector-Easy Savings: Low-lncome Energy Efficiency Education ldaho Power Company
Easy Savings: Low-lncome Energy Efficiency Education
2019 2018
Participation and Savings
Participants (coupons)
Energy Savings (kWh)
Demand Reduction (MW)
430
45,150
nla
282
29,610
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$o
$o
$145,494
$145,494
$o
$o
$147,936
$147,936
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.885
$0.885
$1.37
$1.37
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
Description
As a result of IPUC Case No. IPC-E-08-10 and Order Nos. 30722 and30754,Idaho Power committed to
fund energy efficiency education for low-income customers and provide $125,000 to Community Action
Partnership (CAP) agencies in the Idaho Power service area annually, on a prorated basis. These orders
specified that Idaho Power provide educational information to Idaho customers who heat their homes
with electricity.
From 2009 to 2017, using CAP agency personnel, the program distributed ESKs and corresponding
educational materials to participants of the DOE's Low Income Home Energy Assistance Program
(LIHEAP) who heat their homes with electricity. In2017, with input from a planning committee
consisting of representatives from Community Action Partnership Association of Idaho (CAPAI),
CAP Agencies, and the IPUC, Idaho Power discontinued kit distribution and offered a pilot incentive:
a coupon for a free HVAC tune-up and one-on-one education with the goal of reducing the energy costs
for LIHEAP participants. Contractors were initially reimbursed up to $300 per redeemed coupon.
Though this report discusses most other residential program activities based on the calendar year,
the following program information summarizes activities based on the federal fiscal year because CAP
agencies use the fiscal LIHEAP program cycle.
Program Activities
By November 1, 2019,430 coupons were redeemed by customers for heating system tune-ups. Of the
$125,000 Idaho Power allotted to CAP agencies for this pilot, approximately $107,000 was paid to
HVAC contractors for their service. One CAP agency that had not spent its total allotment for the year
purchased additional furnace filters, and a small amount of funds were transferred between agencies to
serve Idaho Power customers who would benefit from equipment tune-up and education.
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Page 32 Demand-Side lVanagement 2019 Annual Report
ldaho Power Company Residential Sector-Easy Savings: Low-lncome Energy Efficiency Education
To participate, regional HVAC company owners were required to sign the Contractor Guidelines and
acknowledge the two-fold goal of the pilot----customer education and equipment tune-up. During the
customer visit, HVAC contractors performed the tune-up and taught residents how to change furnace
filters. They also explained how regular maintenance improves overall performance and answered
questions about the specific heating equipment and ways to save energy. The contractor left behind a
customer satisfaction survey that could be mailed to CAPAI or completed online; respondents were
entered into a drawing for a gift card.
The planning committee found the original $300-maximum per coupon was frequently inadequate to
address all of the costs associated with minor tuning and/or repairing the heating systems. Customers
were then referred to the CAP agencies to apply for additional assistance. These referrals caused an
unintended strain on weatherizationbudgets. The Planning Committee also found that limiting eligibility
to LIHEAP participants made it difficult to distribute the coupons because CAP agencies are busy
assisting people during energy assistance season. As a result, the maximum per-coupon amount was
increased to $600 in mid-2018 through September 30,2019.
Marketing Activities
The Easy Savings pilot is included under "Savings For Your Home" on the Idaho Power website in the
"Income Qualified Customers" section.
Cost-Effectiveness
Because the Easy Savings program is primarily an educational and marketing program, the company
does not apply traditional cost-effectiveness tests to it.
The Easy Savings HVAC coupon claimed 105 kwh of annual savings for each qualifying customer with
air conditioning. The savings value is sourced to the 2016 energy efflrciency potential study. 1n2020,
the program will claim 68.57 kWh in savings, which is based on a simple average of the single-family
and manufactured home tune-ups from the 2018 energy efficiency potential study.
Customer Satisfaction
Information and comments gathered from the2018-2019 customer survey show most of the coupons
were redeemed by customers during the month of August followed by September and October.
November, December, and June had the lowest redemption rate.
Of the 9l surveys retumed to CAPAI, 79 customers reported the contractor demonstrated how to safely
change filters. Sixty-four customers reported the contractor recommended ways to save energy such as
changing furnace filters, properly programming the thermostat, using a ceiling fan instead of air
conditioning in the summer, and opening blinds during the day and closing them at night in the winter.
Seventy-six respondents pledged to change furnace filters as recorlmended and37 described other
changes they made based on program recommendations.
Eighty participants reported they were very satisfied with the program, and six were somewhat satisfied.
2019-2020 Program and Marketing Strategies
The planning committee and participating regional HVAC contractors agreed to support the Easy
Savings program a third year as an actual energy efficiency program with these improvements:
Demand-Side Management 2019 Annual Report Page 33
Residential Sector-Easy Savings: Low-lncome Energy Efficiency Education ldaho Power Company
1. Increase the maximum dollar amount available to contractors per customer visit to $700 when
12 filters are left with customer. This increase will allow the HVAC contractor to leave
behind extra furnace filters and to make minor repairs to furnaces, air conditioners, and heat
pumps while providing educational information.
2. Expand eligibilitybeyond LIHEAP recipients to all Idaho Power customers with electric heat
systems who have participated in other income-specific programs in the past four years or to
those on the waiting list for weatherization services. This will allow the Easy Savings program
to reach more customers, provide interim assistance while customers wait for weatherization,
and help extend the life of TIVAC equipment previously installed with or without
weatherization program funding.
In November 2019, a new coupon design was distributed to CAP agencies to help both the contractor
and homeowner better understand the qualifications and the services being provided in the upcoming
season.
Qual if ied Customer rp.i,,t Coupon #20t3-<<001>>
Address coilnActon CHE(I ust:
E ClearYadj6t elernents,
sequercer
El ClearYadjusvtrbricate
moring parts
E ClearYadiust thennostat
contrB/calibration
E Clean ehments and replace
air filters
E Ched wiring conrpdionY
replace burnt wir6
E T€5t starthg c4abilities
and safety cmtrols
E Leave b€hind 12 filter
ldaho Power Acct. #
Tune-uo Date
Contractor
Didyoure(eive12filter?!tr[ rf"! ooyou: orn! nent!renMrEe4offifr lrdqd pcmEm.
oigE ry M b @da ft d ff !'(ry ffi ndr & n E. ft ry F i:tfu. Er4ds #. E tu CdH b I b d *.
N Mffi rc gmmYwsft MI dreffiE iruI Cffiffi E Cq'E d& FCft N !re MffillEMffi Nffi 6ffi ll& 6WUmffiaCmO Etffi ru6ffi ffi ffi **ryffi tru.
Figure 11. ldaho Power Easy Savings coupon
Call onc of ftesecontractosto make
an appointmcnt:
THE COMFORT SOURCE
208-912-3157
PROFLO HVAC O PLUMBIIIG
208-51 3-1 il 5
CAPTALCTY HEATIT{G &
COOUNG
208-3it5.ll t 5
EUTE SYSTEMS
208-3361110
' .: it,il:?i [-)zie
Page 34 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector-Educational Distributions
Ed u cati o n al D istri buti o n s
2019'2018"
Participation and Savings
Participants (kits/lightbu lbs)'..
Energy Savings (kWh)
Demand Reduction (MW)
95,528
19,250,220
nla
94,717
19,333,668
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$2,989,184
$91,688
$o
$3,080,873
$3,307,782
$67,409
$o
$3,375,192
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.021
$0.021
$0.019
$0.019
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
2.06
3.32
2.68
4.51
'2019 savings include HER Pilot Program savings for August 1, 2018-December 31, 2019. Savings will be based on a calendar year moving
forward.
-2018 savings include HER Pilot Program savings for August 'l , 2017-July 31 , 2018.
"'Participant counts do not include HER Pilot Program treatment size of 24,976.
Description
Designated as a speciflc program in 2015, the Educational Distributions effort is administered through
the Residential Energy Efficiency Education lnitiative and seeks to use low-cost and no-cost channels to
deliver energy efficiency items with energy savings directly to customers. As with the initiative, the goal
for these distributions is to drive behavior change and create awareness of, and demand for, energy
efficiency programs in Idaho Power's service area.
Idaho Power selects items for distribution if the initial analysis indicates the measure is either currently
cost-effective or expected to be cost-effective. Typically, selected items have additional benefits beyond
traditional energy savings, such as educating customers about energy efficiency, expediting the
opportunity for customers to experience newer technology, or allowing Idaho Power to gather data or
validate potential energy savings resulting from behavior change.
Idaho Power recognizes the need to educate and guide customers to promote behavior change and
awareness and will plan program activities accordingly. Items may be distributed at events and
presentations, through direct-mail, or during home visits conducted by energy advisors.
Energy-Saving Kits
Idaho Power knows that managing household energy use can be a challenge. To help make it easier for
families, Idaho Power works with a kit vendor to offer two versions of its free ESKs: one for homes with
electric water heaters and one for homes with alternate-source water heaters. Customers enroll at
idahopower.com/save2day,by calling 800-465-6045, or by returning a postcard. A kit is sent directly to
the customer's home.
Demand-Side Management 20'19 Annual Report Page 35
Residential Sector-Educational Distributions ldaho Power Company
Each ESK contains nine LED lightbulbs (six 800-lumen lightbulbs and three 480-lumen lightbulbs),
a digital thermometer (to check refrigerator, freezer, and water temperatures), a shower timer, a water
flow-rate test bag, an LED night light, and educational materials. [n addition, the kit for homes with
electric water heaters contains a high-efficiency showerhead with a thermostatic shower valve (TSV)
and three faucet aerators--one for the kitchen and two for bathrooms.
Energy-Saving Kifs as Giveaways
Idaho Power offers ESKs as giveaways, in limited quantities, at presentations and small events to garner
additional interest in energy efficiency and to encourage immediate action and behavior change. ln these
circumstances, Idaho Power cannot confirm the source of water heating in the recipient's home or
whether the recipient has already received a kit. Therefore, the company gives away the more basic
version of the kit for homes with alternate-source water heaters; energy savings is gamered from
lighting changes and not dependent on the source of water heat.
Home Energy Report Pilot Program
Idaho Power works with a third-party contractor, Aclara Technologies LLC (Aclara), to pilot the HER
Pilot Program. The objective of the HER Pilot is to encourage customer engagement in regard to
electricity use in order to produce average annual behavioral savings of 1 to 3%. Secondary objectives
are to maintain or increase customer satisfaction and obtain information to inform decisions around
scalability, projected savings, best target audiences, and other possible program activities in the future.
The periodic reports provide customers with information about how their home's energy use compares
with similar homes. The Home Energt Reports also give a breakdown of household energy use and offer
suggestions to help customers change their energy-related behaviors. Aclara estimates energy savings
that result from customers receiving the report by completing a statistical comparison of the energy use
of the report recipients against the energy use of a similar control group.
LED Lightbulbs as Giveaways
Giving away LED lightbulbs is an effective way to connect Idaho Power with its customers and begin
productive conversations around energy efficiency. Idaho Power field staff and energy efficiency
program specialists seek opportunities to educate customers about LEDs, and to offer customers a free
lightbulb to use immediately in their own homes.
Student Energy Efficiency Kt Program
The Snrdent Energy Efficiency Kit (SEEK) program provides fourth- to sixth-grade students in schools
in Idaho Power's service area with quality, age appropriate instruction regarding the wise use of
electricity. Each child who participates receives an energy efficiency kit. The products in the kit are
selected specifically to encourage energy savings at home and engage families in activities that support
and reinforce the concepts taught at school.
Once a class enrolls in the program, teachers receive curriculum and supporting materials. Students
receive classroom study materials, a workbook, and a take home kit containing the following:
o Three LED lightbulbs
o A high-efficiency showerhead
o An LED nightlight
Page 36 Demand-Side lr/anagement 2019 Annual Report
ldaho Power Company Residential Sector-Educational Distributions
A furnace filter alarm
A digital thermometer for measuring water and refrigeratorlfreezer temperatures
A water flow-rate test bag
A shower timer
At the conclusion of the program, students and teachers return feedback to Idaho Power's vendor
indicating how the program was received and which measures were installed. The vendor uses this
feedback to provide a comprehensive program summary report showing program results and savings.
Unlike most residential programs offered by Idaho Power, SEEK results are reported on a school year
basis, not by calendar year.
Welcome Kits
Idaho Power uses a vendor to mail Welcome Kits to brand new customers between 35 and 45 days after
electric service begins at their residence. Each kit contains four LED lightbulbs, a nightlight, a greeting
card, and a small flip-book containing energy-saving tips and information about Idaho Power's energy
efficiency programs. The kits are intended to encourage first-time customers to adopt energy-efficient
behaviors early in their new homes.
Program Activities
Energy-Saving Kits
In 2019, 41,317 kits were shipped to customer homes: 18,607 kits to homes with electric water heaters
and22,7l0 to homes with alternate-source water heaters. The kits for homes with electric water heaters
continued to include an integrated high-efficiency showerhead with a TSV. TSVs reduce the behavioral
waste caused by letting the water run unchecked while it warms up. With a TSV, water flow is
automatically reduced to a trickle when the water reaches 95oF, sending a signal that the water is ready.
Once in the shower, the customer simply pulls a toggle string to resume normal water flow.
Kits were distributed to all geographic regions within Idaho Power's service area: 40,159 to Idaho
residences and 1,158 to Oregon homes.
Energy-Saving Kifs as Giveaways
Field staff across Idaho Power's three regions gave away 700 kits at presentations, small events, and
customer visits. The kits continue to be popular and appreciated by senior homeowners who had the
opportunity to receive them at events sponsored by senior centers.
Home Energy Report Pilot Program
Idaho Power, in collaboration with Aclara, completed its second full year of the HER Pilot Program on
July 3 1,2019.
The pilot was designed based on standard randomized control trial (RCT) methodology with treatment
and control groups sized appropriately to detect statistically significant savings at or above l.2yo,
and allowing for approximately 10% attrition over the pilot period. Initially, customers identified to
receive customized Home Energt Reports were divided into two distinct groups: the HER year-round
group and the HER winter-heating group. During year two of the pilot, Idaho Power tested additional
variables designed to inform a potential program expansion.
a
a
a
o
Demand-Side Management 2019 Annual Report Page 37
Residential Sector-Educational Distributions ldaho Power Company
All treatment groups were optimized to remove customers who had demonstrated low savings during
year one of the pilot. A new winter heating group with about 5,500 participants was added. The
frequency of the reports was altered to compare the performance of bimonthly versus quarterly delivery.
Customers were also given the option of receiving reports by email. A more robust customer satisfaction
survey was fielded, and messaging related to short heating/cooling seasons was refined. In total, about
24,000 customers received reports during the second year of the program.
The second-year results showed estimated energy savings for the treatment period to range from
between 0.5oh and l.82oh-statistically significant for all but the lowest year-round energy users (those
without electric heat and using < 9,000 kWh per year). The aggregate savings for the period of August l,
2018, to July 31,2019, was 5,433,539 kwh across all groups. The new winter-heating group participants
used an average of 155 fewer kWh per home than their control group counterparts-a savings of 1.1%.
For participants in their second year of the program, estimated savings for the period appeared to be
statistically significant at between 184 to 386 kWh per home (about 1.8% below their respective control
groups). Although the second year of the pilot concluded on July 31,20t9, the company continued to
send reports to all current participants through the end of the year. [n addition to estimated savings from
year two of the pilot, estimated savings for the period of August through December have been included
in the total savings for the Educational Distributions program.
Idaho Power's customer solutions advisors responded to 160 HER Pilot-related phone calls in year two
versus 4l I during the first year. The participant-driven opt-out rate in year two was 022o/o-a decrease
from year one (0.640/o), but significantly lower than the industry average of lo/o. Overall attrition in year
two was just over 15% (includes opt-outs, move-outs, etc.). The customer satisfaction numbers gathered
through a telephone survey continued to appear favorable.
At the conclusion of the pilot's second year, the company reviewed the lessons from the pilot, fine-tuned
the eligibility requirements, and committed to expand the program in2020.
LED Lightbulbs as Giveaways
ln2019,Idaho Power energy advisors delivered educational messages and lightbulbs to attendees of
home and garden shows and residents of senior centers and throughout the service area. Participants at
Smart Women, Smart Money; the Idaho Environmental Education Association Conference; the Treefort
Festival; the Platt Lighting Expo; and Touch a Truck Events received lightbulbs, too. Idaho Power was
also present with an educational message and LED lightbulbs at civic events in Payeffe, Ontario,
Meridian, Boise, Pocatello, Twin Falls, Nampa and Caldwell, as well as many Earth Day events,
including the Portneuf Valley Environmental Fair and employer-sponsored events at Clif-Bar, Wells
Fargo, Micron and Hewlett-Packard. Lightbulbs were also distributed at Cinco de Mayo in Fort Hall, the
FitOnesM Expo, Idaho Power Shade Tree Project events, and at presentations for chambers of
commerce, scout groups, and other community organizations.
By the end of the year, Idaho Power employees had personally delivered a brief energy efficiency
message and distributed 12,946lightbulbs directly to customers.
Sfudenf Energy Efficiency Kit Program
During the 2018 to 2019 school year, Idaho Power EOEAs actively recruited fourth- to sixth-grade
teachers to participate in SEEK. As a result, Resource Action Programs (RAP) delivered 10,053 kits to
Page 38 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector-Educational Distributions
368 classrooms in 130 schools within Idaho Power's service area. This resulted Ln2,ll4 MWh of
savings. In20l9, RAP was acquired by Franklin Energy; however, the program management team at
RAP will continue working with Idaho Power to manage this successful program under the new banner.
Welcome Kits
Idaho Power continued to contract with a third-party vendor, Tinker Programs, to distribute a smaller
energy efficiency kit for the company's brand-new customers. The company sent nearly 31,000
Welcome Kits to customers lrr-2019, which was similar to the quantity delivered in 2018. Idaho Power
continues to receive positive customer feedback indicating these kits are well-received.
Marketing Activities
Energy-Saving Kits
Marketing efforts included four direct-mail campaigns from the kit vendor: one to about 96,000
customers in January, a second to about 95,000 customers in April, a third to about 84,000 customers in
August and the final to about 87,000 customers in October. The conversion rate for direct-mailers
declined from l8 to 20Yo in previous years to about 7 to l5Yo ln2019 due to the fact that most eligible
customers have already received one or more invitations to participate.
Employees continue to showcase ESKs at trade shows throughout the service area, and 3,750 bookmarks
highlighting instructions on how to order the kit were distributed at events and presentations. The kits
remain one of the most popular items of discussion on Idaho Power's social media channels, with
customers posting and writing comments thanking Idaho Power for the kit, encouraging friends and
strangers to order their own, and asking questions about the ability to order more. Customers sharing
how much they like and appreciate the kits is a strong marketing tool for Idaho Power.
The kit was promoted to recipients of the Home Energt Reports in February/lvlarch (to those who hadn't
already received a kit). It was also featured in two live Idaho Power television segments in August-
one on KTVB and one on KMVT.
lt lddp Porr: EnrrgT<vlng l$E-.
Energu Advisor Da*Jle Ready was on KT\E ye*rday *tE *orrt how olI dr$ollErB
0nctudlE ldrs dd hlBiEssesl) ar gA thcir hands on dE oI otn fiee eneqy kils. Ched<
tout
Figure 12. Energy-Saving Kits featured on local television
, )/
Demand-Side Management 2019 Annual Report Page 39
Residential Sector-Educational Distributions ldaho Power Company
Energy-Saving Kifs as Giveaways
Idaho Power field staffeducated customers about energy efficiency by offering a free ESK with
educational items and LED lightbulbs to get them started and on their way to saving energy.
Home Energy Report Pilot Program
Because the IIER Pilot Program is based on the RCT methodology, the reports cannot be requested by
customers, therefore the pilot is not marketed. The periodic reports were, however, used to cross-market
Idaho Power's other energy efficiency programs.
LED Lightbulbs as Giveaways
In2019,Idaho Power field staff and energy efficiency program specialists continued to seek
opportunities to educate customers about LEDs and offer customers a free LED lightbulb to use
immediately in their own homes.
Sfudenf Energy Efficiency Kit Program
During the2018-2019 school year, Idaho Power EOEAs once again recruited fourth- to sixth-grade
teachers to participate in SEEK. However, early in the fall, Idaho Power's EOEA position in Twin Falls
became vacant. To keep the program moving forward, Idaho Power implemented a pilot program to
evaluate using the vendor's recruiting process in a targeted region. RAP began recruiting efforts in
February 2019 and successfully enrolled 1,412 participants in 58 classrooms before the end of the school
year. The enrollments generated by the vendor during the pilot were comparable to the 1,408
enrollments generated by Idaho Power during the 2017-2018 school year. Satisfaction and service levels
remained high.
Welcome Kits
The Welcome Kits are not requested by customers; therefore, they are not marketed. lnstead, each week
Idaho Power sends a list of new customers to the vendor to fulfiIIthe order. However, the kits are used
to cross-market other programs through the inclusion of a small flip-book containing energy-saving tips
and information about Idaho Power's energy effrciency programs.
Cost-Effectiveness
In situations where Idaho Power managed the energy efficiency education and distribution through
existing channels, the cost-effectiveness calculations were based on the actual cost of the items.
Conversely, if outside vendors were used to assist with distribution, the cost-effectiveness calculations
included all vendor-related charges.
Energy-Saving Kts
The RTF provides mail-by-request deemed savings for LED lightbulbs, faucet aerators, and the
integrated high-efficiency showerheads with a TSV. The RTF mail-by-request deemed savings values
are discounted to reflect the potential that all of the kit items may not be installed. The LED lightbulbs
each have a deemed savings value of 8.64 kWh per year. The by-request faucet aerator savings are 36.84
kWh when installed in a kitchen and22.08 kWh when installed in the bathroom.
For the integrated 1.75 gallon per minute (gpm) low-flow showerhead with TSV, the RTF assumes an
installation rate of 90o/o. Based on Idaho Power's follow-up survey results, it appears the installation rate
is approximately 57o/o. For 2019, the Idaho Power adjusted the savings to be 147.83 kWh annually.
Page 40 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector-Educational Distributions
The annual savings for an ESK for a home with an electric water heater is approximately 307 kwh.
The annual savings for a kit for a home with a non-electric water heater is approximately 78 kwh.
Energy-Saving Kifs as Giveaways
The giveaway kits contain the same measures as the non-electric ESK. For the nine LED lightbulbs
included in the kit, Idaho Power used the RTF's giveaway deemed savings value of 8.64 kWh per bulb.
The annual savings for each giveaway kit is approximately 78 kwh.
Home Energy Report Pilot Program
ln 2018, Idaho Power reported pilot-year-one savings of 3,281,780 kwh for August 1,2017, through
July 31,2018. ln2019, the program began transitioning the reporting timeframe away from the
pilot-year to a calendar year. For 2019, the program is reporting pilot-year-two savings for the period of
August 1, 2018 to July 31,2019 of 5,433,539 kwh, as well as the estimated savings for the period
between August through December. As a result, the total savings of 8,444,746 kwh is reflective of a
17-month period. The pilot will switch to a calendar-year reporting basis startingin2020.
Idaho Power discussed with its consultant the potential of double counting savings in the HER Pilot
when a customer receives a report and also participates in a program such as Energy Efficient Lighting.
It was estimated that less than 5 percent of the savings may be double counted. A net-to-gross (NTG)
factor of 95o/o is applied at the measure cost-effectiveness level. The program is cost-effective looking at
program-year savings and20l9 calendar-year expenses even while only claiming a one-year savings
life. The cost-effectiveness is expected to decline in2020 due to the reportingof 12 months of savings
instead of 17 months.
LED Lightbulbs as Giveaways
For the LED giveaways, Idaho Power used the giveaway deemed savings provided by the RTF.
The RTF-deemed annual savings of 8.64 kWh includes assumptions regarding the installation rate,
efficiency levels of the existing lightbulb, and the location of the installation.
Sfudenf Energy Efficiency Kit Program
The cost-effectiveness analysis for the SEEK offering was based on the savings reported by RAP during
the 2018 to 2019 school year. RAP calculated the annual savings based on information collected from
the participants' home surveys and the installation rate of the kit items. Questions on the survey included
the number of individuals in each home, water-heater fuel type, flow rate of old showerheads, and the
wattage of any replaced lightbulbs. The response rate for the survey was approximately 56Yo.The
survey gathers information on the efficiency level of the existing measure within the home and which
measure was installed. The energy savings will vary for each household based on the measures offered
within the kit, the number of items installed, and the existing measure was replaced. Based on the
feedback received from the 2018 to 2019 schoolyear, RAP projects that each kit saved
approximately 210 kWh annually per household on average, and the progpm saved 2,113,543 kwh
annually. A copy of the report is included in Supplement 2: Evaluation.
Welcome Kits
For the four LED lightbulbs included in the kit, Idaho Power used the RTF's giveaway deemed savings
value of 8.64 kWh per bulb. The annual savings for each kit is 34.56 kwh.
Demand-Side Management 2019 Annual Report Page 41
Residential Sector-Educational Distributions ldaho Power Company
2020 Program and Marketing Strategies
Idaho Power plans an impact and process evaluation for the Educational Distributions progftrm in2020.
Energy-Saving Kits
ln20l9, RAP was acquired by Franklin Energy. Idaho Power's program management team from
RAP will continue to operate under the Franklin umbrella and provide continuity for this program.
Idaho Power will once again offer ESKs to customers in2020, with the caveat that if savings become
non-cost-effective for LEDs, the company will discuss with EEAG the potential to end the program
mid-year. While the program remains active, promotional materials will be readily available for all
customer-facing employees to use at their discretion. The company's social media posts, website,
and other advertising will promote ESKs. Targeted direct-mail campaigns will also be employed.
Energy-Saving Kifs as Giveaways
As long as the ESK program is active, Idaho Power will continue to give away limited quantities of the
basic kit for homes with alternate-source water heaters at presentations, small events, and during
targeted visits to garner interest in energy efficiency.
Home Energy Report Pilot Program
Based on results from the two-year pilot, Idaho Power intends to expand its IIER Pilot Program to
include up to 150,000 customers. The new participants will receive a welcome letter and introductory
report, followed by bi-monthly reports during the first year of their HER experience, and quarterly
reports thereafter. Ongoing participants will continue to receive quarterly reports, with the first HER of
2020 delivered in early February.
There have been some changes in the contractors for the HER Pilot Program, and the company believes
that this change in management may provide opportunities to enhance the current Home Energt Report
template and/or messaging. As new options become available, the company will actively assess them
with an eye toward improving savings and enhancing the customer experience.
Ir,2020,Idaho Power plans to conduct an evaluation for the HER Pilot Program.
LED Lightbulbs as Giveaways
Idaho Power plans to continue offering LED lightbulbs during customer visits and at a limited number
of community events and presentations as long as they are cost-effective. The educational sleeve around
the bulbs will be updated to align with the current marketing materials.
Student Energy Efficiency Kit Program
RAP'S program management team will continue to operate under the Franklin umbrella and provide
continuity for Idaho Power's progrcms during the 2019 to 2020 school year. The Student Guide, Take-
home Workbook, and kit box will be redesigned to align with Idaho Power's current imagery and
marketing material and the student materials will be reviewed to ensure they continue to support state
educational standards. The new materials will begin shipping as soon as the current inventory has been
expended.
The company will continue to leverage the positive relationships Idaho Power's EOEAs have within the
schools to maintain program participation levels; however, given the success of the altemative recruiting
Page 42 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector-Educational Distributions
strategy piloted in the Twin Falls area during the spring of 2019, the bulk of the outreach and
recruitment for the 2019-2020 school year will shift to Franklin Energy.
Welcome Kits
ln2020,Idaho Power will continue to offer Welcome Kits to first-time customers. The Welcome Kit
will cross-promote other energy efficiency programs and encourage new customers to adopt
energy-efficient behaviors upon moving into their new homes. The educational materials included in
the kit box will be updated and aligned with current marketing materials. Should the cost-effectiveness
of LEDs shift dramatically during the year, Idaho Power will work with EEAG and may exercise an
option to adjust kit contents.
Other Educational Distributions
Idaho Power will continue to look for opportunities to engage customers with new technologies
that stress the importance of energy-efficient behaviors at home. LED night lights may be an option
for consideration.
Demand-Side Management 2019 Annual Report Page 43
Residential Sector-Energy Efficient Lighting ldaho Power Company
Energy Efficient Lighting
20{9 2018
Participation and Savings
Participants (lightbulbs)
Energy Savings (kwh)
Demand Reduction (MW)
1,336,440
16,245,551
nla
1,340,842
18,856,933
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$2,026,977
$99,285
$o
$2,126,262
$2,343,127
$92,003
$o
$2,435,130
Program Levelized Gosts
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/tWnl
$0.011
$0.014
$0.011
$0.014
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
4.04
s.17
4.67
6.64
Description
Idaho Power and other regional utilities participate in the BPA-sponsored Simple Steps, Smart Savings'"
program, managed by CLEAResult@ Consulting, Inc. (CLEAResult). Idaho Power promotes Simple
Steps, Smart Savings offerings to customers in two areas: this lighting program and the appliance
promotion program (see the Simple Steps, Smart Savings section of this report).
Initiated rn2002,the Energy Efficient Lighting program follows a markdown model that provides
incentives directly to manufacturers or retailers, with discounted prices passed on to the customer at the
point of purchase. The benefits of this model are low administration costs, better availability of products
to the customer, and the ability to provide an incentive for specific products. The program goal is to help
Idaho Power's Idaho and Oregon residential customers afford more efficient lighting technology.
ENERGY STAR@ [ghtbulbs are a more efficient alternative to standard incandescent and halogen
incandescent lightbulbs. Lightbulbs come in a variety of wattages, colors, and styles, including
lightbulbs for three-way lights and dimmable fixtures. ENERGY STAR@ lightbulbs use 70 to 90% less
energy and last 10 to 25 times longer than traditional incandescent lightbulbs.
Idaho Power pays CLEAResult a fixed amount for each kWh of energy savings achieved. A portion of
the funding Idaho Power provides is used to buy down the price of the product, and a portion is applied
to program administration, marketing, and retailer promotions. Promotions include special product
placement, additional discounts, and other retail merchandising tactics designed to increase sales.
In addition to managing the program's promotions, CLEAResult is responsible for contracting with
retailers and manufacturers, providing marketing materials at the point of purchase, and supporting and
training retailers.
Page 44 Demand-Side lVlanagement 2019 Annual Report
ldaho Power Company Residential Sector-Energy Efficient Lighting
Program Activities
ln20l9, LED lightbulbs comprised94o/o of the program's sales for the year, a slight increase from the
92% of lightbulb sales in 2018. LED fixtures comprised approximately 60/o of program sales, which was
a decrease from the 8% of program sales in 2018.
ln 2019, through the BPA Simple Steps, Smart Savings program, Idaho Power worked with
13 participating retailers, representing 95 individual store locations in its service area. Of those
participating retailers, 90ohwere large retailers and 10oZ were smaller grocery, drug, and hardware
stores. Many rural sales came from these smaller retailers that serve hard-to-reach customers. It is
important to include a variety of store types across the Idaho Power service area to ensure all customers
have access to the Simple Steps qualified products.
A 2018 program impact evaluation found no issues with the savings calculations other than a rounding
issue that was discovered and corrected through a previous program evaluation of the Multifamily
Energy Savings program. Additionally, the evaluators had no recommendation for the program related
to claimed savings other than to continue the current process and rigorous quality assurance
(QA)/quality-control (QC) processes already in place for the program, which results in a realization rate
very close to L00Yo.
Marketing Activities
Several promotions were conducted through CLEAResult at retail stores in 2019 that generally involved
special product placement and signs. CLEAResult staff continued to conduct monthly store visits in
2019 to check stock, point-of-purchase signs, and displays. Additionally, CLEAResult staffed
28 lighting events at Home Depot and Costco stores to educate customers about the Simple Steps
promotion and the importance of using LED lightbulbs.
During events where Idaho Power sponsored a booth and distributed LED lightbulbs, customers were
informed about the importance of using energy-efficient lighting, the quality of LED lightbulbs, and the
special pricing available for the qualified products.
The company continued to host an Energy Efficient Lighting program website and made available a
Change a Light program brochure designed to help customers select the right lightbulb for their needs
and to discuss energy-efficient lighting with customers at community events. Several social media posts
throughout the year also focused on energy-efficient lighting. Idaho Power recommended using
ENERGY STAR certified LED lightbulbs in its spring and fall Energy Efficiency Guides; the January
and July issues of Connections; and the March, September, and November Home Energt Reports.
Cost-Effectiveness
ln 2019, the Energy Efficient Lighting program provided 40o/o of all energy savings derived from
residential energy efficiency customer programs and almost 9Yo of ldaho Power's direct program
savings. Between 2018 and 2019, bulb sales remained steady while savings declined nearly l4Yo.
In December 2017, the RTF updated and revisited the assumptions for LEDs to account for market
changes due to the federal standards compliance. Because LEDs are naturally becoming a larger share of
the market, the RTF updated the current market baseline for lightbulbs. Due to the timing of the RTF's
update, BPA and CLEAResult implemented these savings in2019 in the Simple Steps, Smart Savings
Demand-Side Management 2019 Annual Report Page 45
Residential Sector-Energy Efficient Lighting ldaho Power Company
promotion. The RTF LED workbook version 6.1 was the source of most lighting savings assumptions
throughout Idaho Power's residential program offerings.
The annual saving for the most popular bulb type, the general-purpose lightbulb in the 250-1049lumen
range, increased slightly from 10 kWh to about 12 kwh. This bulb type made up almost 54% of the total
bulbs sold in the program and approximately 50% of the total savings. Due to the slight increase of
per-unit savings, the total savings for this bulb type increased by just over 855,000 kwh between 2018
and2019.
The second most popular bulb type is reflector lightbulb in the 250-1049lumen range, which is
commonly used in recessed canned light fixtures. The RTF reduced the per-bulb savings for this bulb
type from 24 kwh to 8 kWh. These reflector bulbs made up almost 16% of the total lightbulbs sold in
the program and nearly 11% of the total savings. In 2019, the 250-1049 lumen reflector lightbulb sales
declined almost 20%o compared to 2018. With the decline in both sales and deemed savings, the total
savings for this bulb type declined nearly 3.6 million kWh between 2018 and2019.
The RTF reviewed and approved new savings for LEDs in November 2018. Based on the timing of
when BPA and CLEAResult adopt new savings from the RTF, these updates will be reflected in the
2020 program year. The RTF met in September 2019 to update the LED savings again. With the final
phase of EISA no longer going into effect in2020 (see the Future Plans section), Idaho Power is
monitoring how utilities in the region plan to incorporate the latest RTF numbers beyond 2020.
The UCT and TRC ratios for the program are 4.04 and 5.17 respectively. While an impact evaluation
was conducted for the program in 2018, a majority of the evaluation costs were incurred in 2019. If the
amount incurred in2019 was removed from the program's cost-effectiveness, the UCT and TRC ratios
would be 4.06 and 5.18 respectively.
For detailed cost-effectiveness assumptions, metrics, and sources, see Supplement l: Cost-Effectiveness.
Customer Satisfaction
ln 2019 ,Idaho Power conducted a survey to compare lighting market trends in 2019 to trends from the
20l6Lighring Study. Both surveys were conducted with Idaho Power Empowered Community
members. The 2019 survey was sent to 2,363 Empowered Community members; 1,002 (42%)
responded.
The surveys asked questions related to the number of bulbs overall and the types of bulbs in all usage
areas of respondent homes. Survey results from 2019 were compared to results from 2016 to identiff
changes in the types of bulbs respondents are using in their homes.
The results showed a notable increase in the use of LED bulbs by Empowered Community members in
all usage areas of the home compared to the 2016 study. Consequently, the results also showed a
decrease in the use of incandescent and compact fluorescent bulbs in all usage areas of the home
compared to the 2016 study.
The general conclusion is the market shifted to favor LED bulbs between 2016 and20l9, and
respondents to the 2019 study have embraced the change to LED bulbs. View the complete survey
results in Supplement 2: Evaluation.
Page 46 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector-Energy Efficient Lighting
2020 Program and Marketing Strategies
As a result of the lighting market transforming to high-efficiency lightbulbs, BPA has announced its
decision to end participation in the Simple Steps, Smart Savings program at the end of its fiscal year on
September 30,2020. Once BPA ends its participation, the progftrm will not be available through the
managing third party, CLEAResult. Idaho Power will continue to participate in the Simple Steps, Smart
Savings lighting progftrm while it's available, through September 30,2020.
Idaho Power will monitor the number of participating retailers and geographic spread of these retailers
and work with CLEAResult to develop online promotions that allow customers to access promotional
pricing regardless of location---rven in hard-to-reach markets.
CLEAResult will manage marketing at retailers, including point-of-purchase signs, special product
placement, and displays. The Idaho Power program specialist and energy advisors will continue to staff
educational events to promote the importance of using energy-efficient lighting.
Demand-Side Management 2019 Annual Report Page 47
Residential Sector-Energy House Calls ldaho Power Company
Energy House Calls
2019 20'18
Participation and Savings
Participants (homes)
Energy Savings (kWh)
Demand Reduction (MW)
248
309,154
n/a
280
374,484
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$143,570
$18,324
$0
$161,894
$146,712
$14,065
$o
$160,777
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/tWn1
$0.039
$0.039
$0.032
$0.032
BenefiUCost Ratios"
Utility BenefiVCost Ratio
Total Resource BenefiUCost Ratio
0.96
1.30
1.37
1.74
.2019 cost-effectiveness ratios include evaluation expenses. lf evaluation expenses were removed from the program's cost-effectiveness,
the UCT and TRCs would be 1.11 and 1.49, respectively.
Description
lnitiated in2002, the Energy House Calls program gives homeowners of electrically heated
manufactured homes an opportunity to reduce electricity use by improving the home's efficiency.
Specifically, this program provides free duct sealing and additional efficiency measures to Idaho Power
customers living in Idaho or Oregon who use an electric furnace or heat pump. Participation is limited to
one service call per residence for the lifetime of the program.
Services and products offered through the Energy House Calls program include duct testing and sealing
according to Performance Tested Comfort System (PTCS) standards set and maintained by the BPA;
installing up to eight LED lightbulbs; testing the temperature set on the water heater; installing water
heater pipe covers when applicable; installing up to two low-flow showerheads, one bathroom faucet
aerator, and one kitchen faucet aerator; and leaving two replacement furnace filters with installation
instructions and energy efficiency educational materials appropriate for manufactured home occupants.
Idaho Power provides contractor contact information on its website and marketing materials.
The customer schedules an appointment directly with one of the certified contractors in their region.
The contractor verifies the customer's initial eligibility by testing the home to determine if it qualifies
for duct sealing. Additionally, contractors have been instructed to install LED lightbulbs only in
high-use areas of the home, to replace only incandescent lightbulbs, and to install bathroom aerators
and showerheads only if the upgrade can be performed without causing damage to a customer's
existing fixtures.
The actual energy savings and benefits realized by each customer depend on the measures installed and
the repairs and/or adjustments made. Although participation in the program is free, a typical cost for a
Page 48 Demand-Side [t/anagement 2019 Annual Report
ldaho Power Company Residential Sector-Energy House Calls
similar service call would be $400 to $600, depending on the complexity of the repair and the specific
measures installed.
Program Activities
In20I9,248 homes received products and/or services through this program, resulting in 309,154 kWh
savings (Figure l3). The decrease in participation is likely due to the program nearing saturation.
The program is one of Idaho Power's longest-running energy efficiency programs. Because participation
is limited to once per home for the life of the program and is only available to electrically heated
manufactured homes, a limited number of available homes meet the qualifications to participate.
800
700
600
500
400
300
200
100
0 2012 2013 2014 2015 2016
-f.l6rngg
2017 2018 2019
Figure 13. Participation in the Energy House Calls program,2012-2019
Of the total participating homes, 45%owere located in the Canyon-West Region,22oA were located in
the Capital Region, and33% were located in the South-East Region.
Figure 14. Energy House Calls participation by region
Duct-Sealing
Each year, a number of customers who apply for the Energy House Calls program cannot be served
because their ducts do not require duct-sealing or cannot be sealed, for various reasons. Thesejobs are
668
446
375362330 335
280 248
Capital
22%
Canyon-West
45o/o
South-East
JJ 70
Demand-Side Management 2019 Annual Report Page 49
12%
13To
70%
Residential Sector-Energy House Calls ldaho Power Company
billed as a test-only job. On some homes, it is too difficult to seal the ducts, or the initial duct blaster test
identifies the depressurization to be less than 150 cubic feet (ft) per minute (cfrn), and duct-sealing is not
needed. Additionally, if after sealing the duct work the contractor is unable to reduce leakage by 50%o,
the contractor will bill the job as a test-only job. Prior to 2015, these test-only jobs were not reported in
the overall number ofjobs completed for that year because they included no kWh savings. Because
Idaho Power now offers direct-install measures in addition to the duct-sealing component, all homes are
reported. While some homes may not have been duct-sealed, all would have had some of the direct-
install measures included, which would allow Idaho Power to report kWh savings for those homes. Of
the 248 homes that participated in2019,32 homes were serviced as test only.
If a home had a blower door and duct blaster test completed, and the contractor determined that only
duct-sealing is necessary,itwill be billed as a test and seal. For a multisection home with an x-over duct
system (one that transfers heated or cooled air from one side to the other) that needs replaced in addition
to the duct-sealing, it will be charged as an x-over. When a home requires the existing belly-return
system to be decommissioned and have a new return installed along with the duct sealing, it will be
billed as a complex system. A complex system that also requires the installation of a new x-over and
duct sealing will be billed as a complex system and x-over job.
1o/o . Complex System
r Test and Seal
. Test Only (Not Leaky)
r Test Only (Sealed, Failed Post Test)/Out of Scope
. X-over
Figure 15. Energy House Calls participation by job type
D i rect-l n sta I I M e a s u res
h20t9, conffactors installed I,934LED lightbulbs, 82 showerheads,92 bathroom aerators, and
108 kitchen aerators. Contractors noted that they've seen a decrease in direct-install measures,
as customers have commented they have already installed the provided products after receiving
their free ESKs from Idaho Power. Of the 248 homes that participated in the program irr2019,50%had
received an ESK at some point in the past.
Marketing Activities
Idaho Power sent two bill inserts to all residential customers in Idaho and Oregon in20l9. The April bill
insert was sent to 316,803 customers, and the December bill insert was sent to 31 1,837 customers.
The company sent postcards in February and July to residents of electrically heated manufactured homes
who had not yet participated in the program. Written in English and Spanish,9,752 postcards were
delivered in February and 9,819 in July.
Page 50 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector-Energy House Calls
A Facebook ad ran in June and reached39,312 people, resulting in723 website clicks. Using email as a
tactic for the first time in October, Idaho Power sent an email to 3,241manufactured or mobile home
owners with electric heat in its service area, promoting the Energy House Calls services. Forty percent
of recipients opened the email, and, 52 of those clicked to leam more.
The design of the bill inserts, Facebook ad, email graphic, and direct-mailer was updated to match the
new residential campaign and brighten up the old look. Idaho Power energy advisors and customer
service representatives knowledgeable about the program continued to promote it to qualified customers.
Evaluations
ln2019,Idaho Power retained Dln/ GL to conduct an impact evaluation of 2018 reported savings and a
process evaluation of current program processes. The results of the evaluations determined a successful
program that conforms to industry best practices.
The impact evaluation found that Idaho Power used heating zones based on cities rather than zip codes
to determine PTCS duct-sealing savings. Additionally, Idaho Power used a per-faucet savings value for
aerators rather than a household value. This resulted in an overall realization rate of 99o/o. For 2019,
Idaho Power has applied the duct sealing savings using the heating zones associated with the zip codes
of the participants. [n regard to the aerator savings, Idaho Power began using the RTF-deemed savings
for 2019, so the household value versus the per facet aerator value is no longer an issue.
The process evaluation found that print collateral and websites are well done. Trade allies are a key
means of implementing the program. After offering the program for 18 years, evaluators discovered that
the program is nearing realistic saturation of the market.
Idaho Power will consider all recommendations from the process and impact evaluations; responses will
be reported in the Demand-Side Management 2020 Annual Report. See the complete process and impact
evaluation report in Supplement 2: Evaluation.
Cost-Effectiveness
Irr2019,Idaho Power used the same RTF savings for duct-sealing in manufactured homes as were used
in 2018. Savings and a cost-effectiveness analysis for the direct-install measures, including low-flow
showerheads, faucet aerators, and LED lightbulbs, were completed using deemed savings from the RTF.
The UCT and TRC ratios for the program are 0.96 and 1 .30, respectively. In late 20 1 8 and early 2019,
Idaho Power and EEAG discussed the frequency of evaluations and the potential impact of evaluation
costs to program cost-effectiveness. EEAG recorrmended that cost-effectiveness be calculated with and
without the evaluation costs. Impact and process evaluations were conducted for the Energy House Calls
progam in2019.If the evaluation costs were removed from the program's cost-effectiveness, the UCT
and TRC ratios would be l.1l and 1.49, respectively.
For more detailed information about the cost-effectiveness savings and assumptions, see Supplement I:
Cost-Effectiveness.
2020 Program and Marketing Strategies
Idaho Power will continue to provide free duct-sealing and selected direct-install efficiency measures for
all-electric manufactured/mobile homes in its service area as long as it remains cost-effective to do so.
Demand-Side Management 2019 Annual Report Page 51
Residential Sector-Energy House Calls ldaho Power Company
As always, the company will continue to explore additional cost-effective measures to add to the
progftrm.
Idaho Power will include program promotional materials in its bills, send direct-mail postcards and
emails, and use social media and other proven marketing strategies to encourage customer participation.
Contractors and energy advisors will also distribute program literature at appropriate events and
presentations. Idaho Power will continue to provide Energy House Calls program postcards to CAP
agencies for distribution to customers who need assistance but do not qualifu to receive weatherization
assistance through these agencies.
Page 52 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector-Heating & Cooling Efficiency Program
Heating & Cooling Efficiency Program
2019 2018
Participation and Savings
Participants (projects)
Energy Savings (kWh)
Demand Reduction (MW)
681
1,412,U3
n/a
712
1,556,065
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$478,560
$20,619
$o
$499,179
$565,780
$19,431
$o
$585,211
Program Levetized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.028
$0.084
$0.029
$0.085
BenefiUGost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiVCost Ratio
1.56
o.77
1.65
0.83
Description
Initiated in2007, the objective of the Heating & Cooling Efficiency (H&CE) Program is to provide
customers with energy-efficient options for space heating and cooling and water heating to save energy.
The program provides incentives to residential customers, builders, and installation contractors in Idaho
Power's service area for the purchase and proper installation of qualified heating and cooling equipment
and services.
Measures, Conditions, and lncentiveslSfipends for Existing Homes
o Ducted air-source heat pump:
o The customer incentive for replacing an existing ducted air source heat pump with a new
ducted air source heat pump is $250 for a minimum efficiency 8.5 Heating Seasonal
Performance Factor (HSPF). A $50 stipend is paid to the participating contractor.
o The customer incentive for replacing an existing oil or propane heating system with a new
ducted air source heat pump is $400 for a minimum efficiency 8.5 HSPF. A $50 stipend is
paid to the participating contractor. Participating homes must be located in areas where
natural gas is unavailable.
o The customer incentive for replacing an existing electric forced-air or zonal electric heating
system with a new ducted air source heat pump is $800 for a minimum efficiency 8.5 HSPF.
A $50 stipend is paid to the participating contractor.
o Ducted open-loop water-source heat pump:
Demand-Side [Vanagement 2019 Annual Report Page 53
Residential Sector-Heating & Cooling Efficiency Program ldaho Power Company
. The customer incentive for replacing an existing ducted air source heat pump with a new
ducted open-loop water-source heat pump is $500 for a minimum efficiency 3.5 coefficient
of performance (COP). A $50 stipend is paid to the participating contractor.
o The customer incentive for replacing an existing electric forced-air or zonal electric, oil,
or propane heating system with a new ducted open-loop water-source heat pump is $1,000
for a minimum efficiency 3.5 COP. Participating homes with oil or propane heating systems
must be located in areas where natural gas is unavailable. A $50 stipend is paid to the
participating contractor.
o Ductless air source heat pump: The customer incentive for displacing a zonal electric heating
system with a new ductless air source heat pump is $750.
o Duct sealing: The customer incentive for duct-sealing services performed in an existing home
with an electric forced-air heating system or a heat pump is $350.
o Electronically commutated motor: The customer incentive for replacing a Permanent Split
Capacitor (PSC) air handler motor with an Electronically Commutated Motor (ECM) in an
existing home with oil or propane or natural gas forced-air heat, electric forced-air heat, or a heat
pump is $50. A $150 incentive is paid to the licensed contractor.
o Evaporative cooler: The customer incentive for installing an evaporative cooler is $150.
o Heat pump water heater (HPWH): The customer incentive for installing a HPWH is $300.
o Smart thermostat: The customer incentive for a smart thermostat installed in an existing home
with an electric forced-air furnace or a heat pump is $75.
o Whole house fan: The customer incentive for a whole-house fan (WHF) installed in an existing
home with central NC, zonal cooling, or a heat pump is $200.
Measures, Conditions, and lncentives/Sfipends for New Homes
o Ducted air-source heat pump: The incentive for homeowners, property owners, or builders of
new construction installing a ducted air source heat pump in a new home is $400 for a minimum
efficiency 8.5 HSPF. A $50 stipend is paid to the participating contractor. Participating homes
must be located in areas where natural gas is unavailable.
o Ducted open-loop water-source heat pump: The incentive for homeowners, property owners,
or builders of new construction installing a ducted open-loop water-source heat pump in a new
home is $1,000 for a minimum efficiency 3.5 COP. A $50 stipend is paid to the participating
contractor. Participating homes must be located in areas where natural gas is unavailable.
Idaho Power requires licensed contractors to perform the installation services related to all of these
measures, except evaporative coolers, HPWH, and smart thermostats. To qualify for the heat pump and
duct sealing incentive, an authorized participating contractor must perform the work. To be considered a
participating contracting company, an employee from the contracting company must first complete
Idaho Power's required training regarding program guidelines and technical information on HVAC
equipment.
Page 54 Demand-Side lvlanagement 2019 Annual Report
ldaho Power Company Residential Sector-Heating & Cooling Efficiency Program
Honeywell, frc., a third-party contractor, reviews and submits incentive applications for payment using
a program database portal developed by Idaho Power. Honeywell also provides on-site technical and
program support to customers and contractors and performs on-site verifications (OSV).
Program Activities
kL2019,Idaho Power conducted research and activities to improve customer participation and
satisfaction in the H&CE Progtam. An exercise, described as journey mapping, was completed by a
dedicated team from multiple departments who met periodically for three months to challenge, discuss,
and modiff elements of the program in detail. The purpose of the exercise was to identify difficulties
customers might experience when participating in the progftlm. The primary elements identified for
revision included website content and application forms. Idaho Power launched 11 improved program
measure website landing pages on December 31, 2019;10 new application forms are targeted for
completion in2020. Also, based on changing market conditions and with support from EEAG,
Idaho Power made program modifications related specifically to the smart thermostat measure,
which originally was added to the H&CE Program in March 2016.
These program modifications became effective on January 1,2020, for the smart thermostat measure:
o The customer may install the smart thermostat instead of requiring a licensed contractor.
o Qualified home types expanded from single family, site built to include manufactured homes,
duplexes, triplexes, and fourplexes.
o The list of qualified smart thermostat brands/models was eliminated, allowing all
internet-connected thermostats to qualifu .
o The company revised the application forms and website content to reflect the smart
thermostat program changes.
Idaho Power relies, in part, on the RTF to determine the energy savings values it claims for the smart
thermostat measure. However, the RTF announced it would no longer support their savings calculations
for the smart thermostat measure in November 2019. Based on this decision, Idaho Power and other
stakeholders funded, developed, and launched a regional Smart Thermostat Research Study to provide
regional smart thermostat performance data to the RTF for it to use to estimate savings. The study,
which began in November 2019, is expected to require at least one year to complete. Because of the
commencement of the regional study, the RTF extended the period it would support the savings
estimates to December 31, 2020.
Idaho Power continued work to improve penetration in the ductless heat pump (DHP) market for homes
heated with electric zonal systems. For example, Idaho Power and NEEA provided product and
application training to HVAC wholesalers and contractors across the company's service area. Five,
four-hour training sessions were provided in October at wholesalers' business locations. Each was met
with appreciation by the attendees.
The 2019 H&CE Program paid incentives are listed in Table 9.
Demand-Side Management 2019 Annual Report Page 55
Residential Sector-Heating & Cooling Efficiency Program ldaho Power Company
Table 9. Quantity of H&CE Program incentives in 2019
lncentive Measure Project Quantity
Ducted Air-Source Heat Pump.........
Ducted Open-Loop Water-Source Heat Pump
Ductless Heat Pump
Evaporative Cooler
Whole-House Fan
Electronically Commutated Motor
Duct-Sealing
Smart Thermostat
Heat Pump Water Heater
Honeywell performed random OSVs on 5o/o of the completed installations. These OSVs confirmed
the information submitted on the paperwork matched what was installed at customers' sites. Overall,
the OSV results were favorable.
Supporting, retaining, and expanding Idaho Power's contractor network remained a key growth strategy
for the program. ln2019, the company held meetings with many prospective contractors to support this
approach. As a result, Idaho Power provided one-on-one training sessions to 11 new contractors in2019
Marketing Activities
Idaho Power used multiple marketing methods for its H&CE Program in2019, focusing efforts toward
the hottest and coldest times of the year.
A print postcard was sent to a small targeted group of 7,642 electrically heated customer homes in
February and highlighted the various program measures. The company mailed a bill insert to 323,453
residential customers in April and327,780 residential customers in September.
ln July, the H&CE Program was promoted through email messaging to 168,77I residential customers
resulting in a 38Yo unique open rate (the recipient opened it at least once), and 4,138 unique click
throughs to the H&CE Program web page.
In February, Idaho Power used three types of digital ads to promote the program: digital display ads,
which were aimed at specific people based on their internet browsing preferences; remarketing ads,
which targeted only people who have previously visited the H&CE Program web pages; and Facebook
ads. The digital display ads resulted in3,824,209 impressions with 9,254 clicks to the H&CE Program
web page, and the remarketing ads resulted in a total of 17,304 impressions with 128 clicks to the
H&CE Program web page. The Facebook ad reached 66,988 customers and resultedin 1,441 clicks to
the H&CE Program web page. Digital display ads also ran mid-September to mid-October and had
3,040,457 impressions and 9,988 click throughs to the H&CE Program web page. The fall ads used
animated imagery that added visual interest.
Several company social media posts throughout 2019 focused on tips related to home heating/cooling.
DHPs were prominently featured in the company's overall energy efficiency campaign that ran in a
variety of mass-media locations. Additionally, an article on DHPs was featured in the sunmer Energt
181
10
184
8
49
57
5
162
26
Page 56 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector-Heating & Cooling Efficiency Program
Efficiency Guide, and an article discussing "Caring for Your HVAC System" was featured in the
fall/winter Energt Efficiency Guide.
The company made significant content updates to the H&CE Program web pages to improve readability
and clarity. Additionally, the program specialist continued to distribute flyers, called tech sheets,
to interested customers and contractors. The eight flyers are especially beneficial as a sales tool for
contractors, for use at trade shows, and as a mailer to customers without internet access who seek
program and individual cash incentive information.
Gost-Effectiveness
The H&CE Program has a utility cost test of 1.56 and total resource cost test of 0.77 . The decrease in
UCT and TRC over 2018 is largely due to the application of the 2017 DSM alternate costs.
The savings assumptions for most measures including air source heat pumps, open-loop water-source
heat pump, DHPs, and duct sealing remain unchanged from 2018. All measures within the program pass
the UCT except for smart thermostats. However, the measure would pass the UCT if administration
costs were not included in the measure's cost-effectiveness. A handful of measures, such as DHPs and
open-loop water-source heat pumps are not cost-effective from a TRC perspective. These measures and
the program itself have cost-effectiveness exceptions with the OPUC under UM 1710.
While the savings assumptions are expected to remain unchanged in2020, the RTF began updating
several workbooks in late 2019 and will continue to update these workbooks in 2020. Changes include a
reduction in savings for ductless heat pumps and removal of savings for heat pump commissioning,
controls, and sizing. Idaho Power continually monitors these changes and may make changes to the
program offerings in202l to reflect these updates.
For detailed information about the cost-effectiveness savings, sources, calculations, and assumptions,
see Supplement I : Cost-Effectiveness.
2020 Program and Marketing Strategies
Idaho Power will continue to provide program training to existing and prospective contractors to assist
them in meeting program requirements and furthering their product knowledge. Sessions will be held at
contractor businesses. Training sessions remain an important part of the program because they create
opportunities to invite additional contractors into the program. The sessions also provide refresher
training for contractors already participating in the program and help them increase their customers'
participation while improving the contractors' work quality.
Developing the existing network of participating contractors remains a key strategy for the program.
The performance of the program is substantially dependent on the contractors' abilities to promote and
leverage the measures offered. Idaho Power's primary goal in 2020 is to develop contractors currently in
the program while adding new contractors. To meet this objective, the program specialist will frequently
meet with contractors in2020 to discuss the program.
The 2020 marketing strategy will include bill inserts, direct-mail, social media, digital and search
advertising, and email marketing to promote individual measures and the program as a whole.
Demand-Side Management 2019 Annual Report Page 57
Residential Sector-Home Energy Audit ldaho Power Company
Home Energy Audit
2019 2018
Participation and Savings
Participants (homes)
Energy Savings (kWh)
Demand Reduction (MW)
421
179,7il
nla
466
211,003
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$230,786
$0
$o
$230,786
$264,394
$0
$o
$264,394
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.122
$0.150
$0.113
$0.137
BenefiUcost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
Description
Under the Home Energy Audit program, a certified, third-party home performance specialist conducts
an in-home energy audit to identify areas of concern and provide specific recommendations to improve
the efficiency, comfort, and health of the home. The audit includes a visual inspection of the crawlspace
and attic, a health and safety inspection, and a blower door test to identify and locate air leaks. The home
performance specialist collects information on types and quantities of appliances and lighting in each
home, then determines which available measures are appropriate for the home. Homeowners and/or
landlords approve all direct-install measures prior to installation, which could include the following:
. Up to 20 LED lightbulbs
o One high-efficiency showerhead
o Pipe insulation from the water heater to the home wall (approximately 3 ft)
o Tier 2 Advanced Power Strip
The home performance specialist collects energy-use data and records the quantity of measures installed
during the audit using specialized software. After the audit, the auditor writes up the findings and
recommendations, and the software creates a report for the customer.
To qualify for the Home Energy Audit program, a participant must live in Idaho and be the Idaho Power
customer of record for the home. Renters must have prior written permission from the landlord. Single
family site-built homes, duplexes, triplexes, and fourplexes qualify, though multi-family homes must
have discrete heating units and meters for each unit. Manufactured homes, new construction, or
buildings with more than four units do not qualify.
nla
nla
nla
nla
Page 58 Demand-Side [Management 2019 Annual Report
ldaho Power Company Residential Sector-Home Energy Audit
Interested customers fill out an application online. If they do not have access to a computer, or prefer
talking directly to a person, Idaho Power accepts applications over the phone. Participants are assigned a
home performance specialist based on geographical location to save travel time and expense.
Participating customers pay $99 (all-electric homes) or $149 (other homes: gas, propane, or other fuel
sources) for the audit and installation of measures, with the remaining cost covered by the Home Energy
Audit program. The difference in cost covers the additional testing necessary for homes that are not all-
electric. These types of energy audits normally cost $300 or more, not including the select energy-saving
measures, materials, and labor. The retail cost of the materials available to install in each home is
approximately $145.
Each year, the QA goal for the program is to inspect 5% of all audits.
Program Activities
ln2019,Idaho Power implemented new soffware, SnuggHome, that enhances auditing report
functionally and cyber security. To prepare for the new software, Idaho Power tested it and trained the
home performance specialists on its use in late 2018. The new software offers features such as extra
savings calculations, an enhanced ability to include photos and free-form text, and standardized text
promoting applicable Idaho Power programs.
Three home performance specialist companies served the program in 2019 and completed 466 energy
audits. House size ranged from 625 square ft (ft) to 9,092 ft2, with 2,383 ft2 being the average-sized
home. Houses were built from 1883 to 2018, with the average age of home being 35 years old.
Figure 16 depicts the program's reach across Idaho Power's service area, and Figure 17 depicts the
space and water heating fuel types. Figure 18 indicates the total quantity of direct-install measures.
QA was completed on23 of the Home Energy Audits, which comprised 5%o of the 2019 audits; all those
inspected passed.
180
160
1q
120
100
80
60
40
20
0 I
"e **!"ef..s" d'."' e.€ .p{.;"1'".ff os' ..:".." .C C,t"Crn"."o .*.*n $.C
Figure 16. Home Energy Audit summary of participating homes, by county
Demand-Side Management 2019 Annual Report Page 59
Residential Sector-Home Energy Audit ldaho Power Company
200
300
250
150
100
Electric Fuel Oil Natural Gas None Other
r Heating Fuel r Water Heating Fuel
Figure 17. Home Energy Audit summary of space and water heating fuel types
3,500
3,000
2,500
2,000
1,500
1,000
-
50
0 II
Propane Solar Wood
500
0 I
LED Reflector Pipe lrsulation Power Strip
I
ShoryerheadLED General
Purpose
LED Globe LED High
Wattage
Figure 18. Number of Home Energy Audit measures installed in participating homes
Marketing Activities
In20l9,Idaho Power updated the Home Energy Audit marketing imagery to match its new campaign
materials. The company recruited participants using small batches of direct-mail letters to ensure
customers who signed up were contacted within a short timeframe and to avoid a large backlog of work
that could result in a poor customer experience.
Page 60 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector-Home Energy Audit
ln September, Idaho Power collaborated with the University of Idaho's Valley County Extension Offrce
to host an energy efficiency workshop in Donnelly, Idaho. The company sent letters and used a
Facebook post to invite residents to attend the evening workshop. Nine residents attended the
well-received workshop. Attendees learned how to check their homes for efficiency, how to make
some improvements, what incentives are available through Idaho Power, and how a professional energy
assessment could help improve energy efficiency. Each participant received a Giveaway ESK.
Idaho Power sent program-related bill inserts to 325,430 residential customers in March, 321,064
customers in June, and,312,612 customers in December. In July, the company sent a News Briefs
communication featuring the program to local media; KTVB featured the program on a news segment
that same month.
ln February, targeted digital display ads ran on a variety of websites based on user demographics,
search behavior, and other factors. The ads generated 1,285,416 impressions and a 0.20% click-through
rate. [n June, a Facebook post about the program was boosted, resulting in 11,475 impressions. Pop-up
ads promoting the program in My Account ran in July and October. The July ad had 28,712 impressions,
and the October ad had 52,593 impressions.
In February and October, the company sent customers program-related promotional emails. The
February message was sent to I 1,3 18 customers, with a unique open rate of 260/o. The July message was
sent to l5,941customers with a unique open rate of 24%o.
In October, the City of Boise offices displayed multiple posters from Idaho Power to educate residents
on how thorough the Home Energy Audit process is.
Customers who enrolled in the Home Energy Audit program throughout the year were asked where they
heard about the program. Responses included the following: information in the mail, 37.76%; family
member or friend, 9.06%; Idaho Power employee, 5.74%; social media, l.2l%; other, 4622%.
Cost-Effectiveness
One of the goals of the Home Energy Audit program is to increase participants' understanding of how
their home uses energy and to encourage their participation in Idaho Power's energy efficiency
programs. Because the Home Energy Audit program is primarily an educational and marketing program,
the company does not apply the traditional cost-effectiveness tests to the program.
For the items installed directly in the homes, Idaho Power used RTF savings for direct-install lightbulbs,
which range from 16 to 52 kWh per year. This was a slight decrease over the 2018 lightbulb savings
which ranged from 16 to 6l kWh per year.
In Idaho Power's Energt Efficiency Potential Study, Applied Energy Group (AEG) estimates that pipe
wraps save 78 kWh per year. The assumptions for showerhead savings remain the same as 2018.
Savings for both showerheads and pipe wrap were counted for homes with electric water heaters.
As recommended in a previous evaluation, non-energy benefits (NEB) have been determined for pipe
wrap insulation and showerheads in homes with gas water heat. Idaho Power has calculated the gas and
water savings for showerheads installed in gas water heat homes. While Idaho Power does not calculate
a cost-effectiveness ratio for the Home Energy Audit program, those values have been included in the
Demand-Side Management 2019 Annual Report Page 61
Residential Sector-Home Energy Audit ldaho Power Company
sector and portfolio cost-effectiveness. Idaho Power has also converted the 78 kWh of pipe wrap savings
to 2.66 therms and those gas savings are included in the sector and portfolio cost-effectiveness.
2020 Program and Marketing Strategies
Idaho Power will continue recruiting participants through small batches of targeted direct-mailings,
social media posts, advertising, and bill inserts. Additional digital advertising may be considered if the
progmm needs to be strategically promoted in specific regions.
Page 62 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector-lVu ltifam i ly Energy Savi n gs Prog ram
Multifamily Energy Savings Program
2019 20'18
Participation and Savings
Participants (projects [buildings]).
Energy Savings (kWh)
Demand Reduction (MW)
457 l12l
346,107
nla
7641251
655,963
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider"
ldaho Power Funds
Total Program Costs-All Sources
$115,560
$15,745
$o
$131,306
$205,1 31
$o
$0
$205,1 31
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.036
$0.036
$0.030
$0.030
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
1.15
2.U
1.60
3.00
* Previously, ldaho Power reported participant counts based on the number of apartment buildings. ln 2019, participant counts are based on
the number of apartment units (projects) and buildings.-- ldaho Rider charges of $1 3,264 were reversed and charged to the Oregon Rider in March 2019.
Description
The Multifamily Energy Savings Program provides for the direct installation of energy-saving products
in multi-family dwellings with electrically heated water in Idaho and Oregon. These energy-saving
products are installed by an insured contractor hired by Idaho Power at no cost to the property owner,
manager, or tenant. Idaho Power defines a multi-family dwelling as a building consisting of five or more
rental units. The products installed are: ENERGY STAR@ LED lightbulbs, high-efficiency TSV
showerheads, kitchen and bathroom faucet aerators, and water heater pipe insulation.
To ensure energy savings and eligibility, each building is pre-approved by Idaho Power and the
contractor who will install the energy efficiency measures. Upon approval, the no-cost, direct
installation is scheduled and completed. Tenants in participating apartment complexes receive a tailored
door hanger before the service date notifying them that contractors will be entering their home to install
energy-saving products.
Program Activities
ln 2019, l2 projects across the Idaho service area were completed, resulting in 457 apartment units
receiving energy-saving products. There were no projects in Oregon.
At EEAG's suggestion, Idaho Power added an attic insulation measure to the program for apartment
complexes with attic insulation levels of R7 or less, though no insulation projects were identified or
requested in2019.
Demand-Side Management 2019 Annual Report Page 63
Residential Sector-lr/ultifamily Energy Savings Program ldaho Power Company
In 2018, the program underwent impact and process evaluations by Tetra Tech. In addition to the
savings calculation recommendations discussed in the Cost Effectiveness section below, Tetra Tech
made two impact recommendations.
The evaluator reconlmended that Idaho Power work with the equipment supplier(s) to investigate
options to provide a reduced cost to contractors that order directly from suppliers. The contractors
outside of the Treasure Valley order their own materials in combination with supply orders for other
programs. After researching the prices paid by the two contractors outside the Treasure Valley,
Idaho Power determined they do pay 10 to lSoA more for the most commonly used lightbulbs because
they do not receive the same high-volume discount as Idaho Power. The company will investigate
opportunities for these contractors to receive reduced prices while preserving their ability to order
supplies for multiple programs.
The evaluator also suggested that as the program expands, it will be important for Idaho Power to have
clear inventory counts of program materials installed. To track the materials installed, the evaluator
suggested that Idaho Power use the suppliers' invoices to the contractors for equipment ordered for the
Multifamily Energy Savings Program. This will create a single process and minimize Idaho Power's risk
associated with the equipment use and storage.
Idaho Power agrees that keeping clear and accurate records regarding equipment used is critical to the
success of the program, and for this reason, the company keeps track of equipment installed using
supplier invoices and contractor installation logs, and it monitors unused inventory. Idaho Power will
work toward greater consistency in records management between contractors by exploring alternate
ways to collect equipment inventory and costs, while balancing process complexities and overall
program costs.
Marketing Activities
Three alternating, clickable ads continued to run in 2019 on the Landlord/Property Manager Requests
page of Idaho Power's website. The clickable ads directed users to the Multifamily web page.
A marketing video placed at the top of the Multifamily Energy Savings Program web page also
continued to run in2019. The video explains the eligibility requirements, the no-cost direct-install
measures available to landlords/tenants, the installation process, and the potential for residents to save
on their monthly bills and to be more comfortable in their home. Contact information is provided at the
end of the video.
In June, a print ad promoting the program ran in the ldaho Business Revtew 's special Residential
Property Managemenl section. The ad featured updated imagery to match the refreshed look of the
company' s energy effi ciency marketing collateral.
As customers participated in the program throughout the year, Idaho Power communicated with them
before and after their installations. A pre-installation door hanger explained the schedule and the types
of products a contractor would install inside the customers' homes. Once installation was complete,
Idaho Power left materials to explain the new energy eff,rciency measures and to provide contact
information should the tenant have any questions. Lastly, customers were asked to participate in a
survey, rating their satisfaction for installed measures and overall product and program satisfaction.
The responses will help Idaho Power improve marketing activities in the future.
Page 64 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector-Multifamily Energy Savings Program
Cost-Effectiveness
The RTF provides deemed savings for direct-install LED lightbulbs, low-flow showerheads, and faucet
aerators. The LED lightbulbs have a deemed savings value of 16.79 to 53.56 kWh per year depending
on the type and lumens of the lightbulb and the location of the lightbulb installation. The integrated
1.75 gpm showerheads with TSV were installed in most apartments. These showerheads save
254.87 kWh per year. Faucet aerators installed in a kitchen have a deemed annual savings value of
43.94 kWh while faucet aerators installed in a bathroom save 47.88 kWh per year.
The 2018 evaluation recommended Idaho Power use the RTF savings out to two decimal places. That
recommendation was applied to all of Idaho Power's programs. The evaluators also recommended the
use of primary and secondary designation for showerhead savings instead of the any designation. ln
2016, the RTF removed the primary and secondary measure identifiers because of the uncertainty
around those designations. ln the RTF workbooks for showerheads, savings are sometimes broken down
by housing type and electric water heater type. While Idaho Power must continue to use the any
showerhead designation, it will continue to try to match the savings to the actual installation practice to
the best of its ability. Finally, the evaluators recommended that lighting quantities be recorded for each
area of the home to match the RTF categories. Idaho Power encourages the installers to install bulbs in
high-use areas, such as kitchens, living rooms, and family rooms; however, installers do install bulbs in
other moderate use areas, such as bedrooms and bathrooms. Idaho Power is exploring how to update the
installation worksheets for all direct-install programs to increase the accuracy of the data being collected
while minimizing the impact and burden to the installers and costs to the programs.
For detailed cost-effectiveness assumptions, metrics, and sources, see Supplement I: Cost-Effectiveness
Customer Satisfaction
Idaho Power included a satisfaction survey with the leave-behind materials in each apartment. Both an
online and mail-in option were offered. The response rate was low, with only 38 out of over
450 residents responding by mailing in the stamped survey cards; no online surveys were submitted.
Residents were asked to rate several attributes on a scale of I to 5, with 1 being very dissatisfied and 5
being very satisfied. Overall, the residents who responded to the survey were satisfied with the project.
When asked how satisfied they were with the quality of the products and the overall project,
approximately 89o/o of respondents rated both 4 or 5.
2020 Program and Marketing Strategies
Participation in 2019 was lower than in 2018 because some properties the company anticipated to be
completed by year end, ultimately chose not to participate. Idaho Power will continue working with
those properties to see if they want to participate in the future, and it will continue pursuing more
energy-efficient direct-installation projects in multi-family dwellings throughout its service area in 2020.
Idaho Power will use informative notifications, pre-installation door hangers, and post-installation
informational marketing pieces, as well as survey cards. The company will also advertise in industry
publications to encourage property owner/manager engagement and increase program visibility.
Demand-Side Management 2019 Annual Report Page 65
Residential Sector-Oregon Residential Weatherization ldaho Power Company
Oreg on Reside nti al Weatherization
2019 20'18
Participation and Savings
Participants (audits/projects)
Energy Savings (kWh)
Demand Reduction (MW)
2,069
5
nla
nla
8
ila
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$0
$5,982
$o
$5,982
$o
$s,507
$o
$5,507
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
nla
nla
nla
nla
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
Description
Idaho Power offers free energy audits for electrically heated customer homes within the Oregon service
area. This is a program required by Oregon Revised Statute (ORS) 469.633 and has been offered under
Oregon Tariff Schedule 78 since 1980. Upon request, an energy audit contractor hired by Idaho Power
visits the customer's home to perform a basic energy audit and analyze it for energy efficiency
opportunities. An estimate of costs and savings for recommended energy-efficient measures is given to
the customer. Customers may choose either a cash incentive or a 6.5o/o-interest loan for a portion of the
costs for weatherization measures.
Program Activities
Irr2019, seven customers returned a card from the program brochure indicating interest in the program.
All seven of these customers met the program requirements and received audits, though six of these
customers chose not to move forward with the recommended energy efficiency upgrades. One customer
chose to upgrade her windows and received an incentive of $440.
Marketing Activities
Idaho Power added a web page to its Residential Energy Efficiency section to assist in marketing the
program to Oregon customers.
During May, Idaho Power sent every Oregon residential customer an informational brochure about
energy audits and home weatherization financing.
Cost-Effectiveness
The Oregon Residential Weatherization program is a statutory program described in Oregon
Schedule 78, which includes a cost-effectiveness definition of this program. Pages three and four
nla
nla
n/a
nla
Page 66 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector-Oregon Residential Weatherization
of Schedule 78 identify the measures determined to be cost-effective and the specified measure life
cycles for each. This schedule also includes the cost-effective limit (CEL) for measure lives of seven,
15,25, and 30 years.
Of the seven audits conducted in2019, one participant submitted an energy efficiency project.
2020 Program and Marketing Strategies
Idaho Power will continue to market the program to customers with a bill insert/brochure.
Demand-Side Management 2019 Annual Report Page 67
Residential Sector-Rebate Advantage ldaho Power Company
Rebate Advantage
2019 20'18
Participation and Savings
Participants (participants)
Energy Savings (kWh)
Demand Reduction (MW)
109
353,615
nla
107
284,559
nla
Program Gosts by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$'148,220
$8,529
$o
$156,748
$105,770
$41,714
$0
$147,483
Program Levelized Gosts
Utility Levelized Cost ($/fWnl
Total Resource Levelized Cost ($/fWnl
$0.023
$0.052
$0.027
$0.064
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
1.82
1.14
1.93
1.08
Description
Initiated in 2003, the Rebate Advantage program helps Idaho Power customers in Idaho and Oregon
with the initial costs associated with purchasing a new, energy-efficient, ENERGY STAR@ qualified
manufactured home. This enables the homebuyer to enjoy the long-term benefit of lower electric bills
and greater comfort provided by these homes. The program also provides an incentive to the sales
consultants to encourage more sales of ENERGY STAR qualified homes and more discussion of energy
efficiency with their customers during the sales process.
ln addition to offering financial incentives, the Rebate Advantage program promotes and educates
buyers and retailers of manufactured homes about the benefits of owning energy-efficient models.
The Northwest Energy-Efficient Manufactured Home Program'" (NEEM) housing program establishes
QC and energy efficiency specifications for qualified homes. NEEM is a consortium of manufacturers
and state energy offices in the northwest. tn addition to setting specification and quality standards,
NEEM tracks the production and on-site performance of ENERGY STAR qualified manufactured
homes.
Program Activities
In2019, the residential customer incentive for this program was $1,000; the sales staff incentive was
$200 for each qualified home sold. Idaho Power paid 109 incentives on new manufactured homes,
which accounted for 353,615 annual kWh savings. This included 103 homes sited in Idaho and six sited
in Oregon.
Page 68 Demand-Side [Vanagement 2019 Annual Report
ldaho Power Company Residential Sector-Rebate Advantage
Marketing Activities
In April and December, the Rebate Advantage program was promoted through a bill insert was sent to
316,803 and 31 1,837 customers, respectively. The insert had information about the potential energy and
dollar savings to customers and referred customers to the program website.
In October, an email promotion was sent to 3,241customers promoting the Rebate Advantage program.
The email had a unique open rate of 40.21%.
For two weeks in July, Idaho Power ran digital advertising on a variety of websites based on user
demographics and search behavior. The ads had a total of 3,249,638 impressions with a click-through
rate of 0.060/o.
Idaho Power continued to support manufactured home dealerships by providing them with updated
Rebate Advantage program marketing collateral.
Cost-Effectiveness
ln2019,Idaho Power used the same savings and assumptions source as were used in 2018. However,
the program saw an increase in NEEM-certified homes in the program in2019. Manufactured homes
certified under NEEM have higher savings than ENERGY STAR and EcoRated certified manufactured
homes. Of the 109 homes in the program, 28 were NEEM 2.0. As a result, while participation levels
remain similar to 2018, savings increased by over 24o/o.
For detailed information for all measures within the Rebate Advantage program, see Supplement l:
Cost-Effectiveness.
2020 Program and Marketing Strategies
No operational changes are expected in2020. However, Idaho Power plans to hire a third-party
contractor to conduct an impact evaluation of this program as part of its routine evaluation schedule.
Idaho Power will continue to support manufactured home dealers by providing them with program
materials. The company will also distribute a bill insert to Idaho and Oregon customers and will explore
digital advertising to promote the program to potential manufactured home buyers.
Demand-Side Management 2019 Annual Report Page 69
Residential Sector-Residential New Construction Pilot Program ldaho Power Company
Reside ntial New Constructiort Pilot Program
2019 20'18
Participation and Savings
Participants (participants)
Energy Savings (kWh)
Demand Reduction (MW)
322
774,597
nla
307
777,369
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$534,1 18
$o
$o
$534,118
$400,910
$z
$o
$400,912
Program Levelized Costs
Utility Levelized Cost ($/fWn1
Total Resource Levelized Cost ($/kwh)
$0.035
$0.092
$0.027
$0.061
BenefiUCost Ratios.
Utility BenefiVCost Ratio
Total Resource BenefiUCost Ratio
1.58
0.83
2.51
1.23
*2019 cost-effectiveness ratios include evaluation expenses. lf evaluation expenses were removed from the program's cost-effectiveness,
the UCT and TRCs would be 1.66 and 0.85, respectively.
Description
The Residential New Construction Pilot Program launched in March 2018, replacing the ENERGY
STAR@ Homes Northwest Program. The Residential New Construction Pilot Program offers builders a
cash incentive to build energy-efficient, single-family, all-electric homes that use heat pump technology
in Idaho Power's Idaho service area. These homes must meet strict requirements that make them at least
20o/o more energy efficient than homes built to standard state energy code.
The RTF and NEEA have created specific modeling requirements and program guidelines to ensure the
program provides reliable energy savings for utilities across the northwest. These homes feature
high-performance HVAC systems, high-efficiency windows, increased insulation values, and tighter
building shells to improve comfort and save energy. Idaho Power claims energy savings based on each
home's individual modeled savings.
Builders must contract with a Residential Energy Services Network (REsNET)-certified rater to ensure
the home design will meet program qualifications. The rater will work with the builder from the design
stages through project completion; perform the required energy modeling using REM/Rate modeling
software; perform site inspections and tests; and enter, maintain, and submit all required technical
documentation in the REM/Rate modeling software and the AXIS database. This data is used to
determine the energy savings and the percent above code information needed to certify the home.
NEEA maintains the regional AXIS database.
Program Activities
The company paid incentives for 322 newly constructed energy-efficient homes in Idaho. Of those
322 homes, 104 were homes that were certified under the ENERGY STAR Homes Northwest program
Page 70 Demand-Side [Management 2019 Annual Report
ldaho Power Company Residential Sector-Residential New Construction Pilot Program
that was phased out in 20 1 8. These homes were certified by December 3I, 2018, and the incentive
processed in early 2019. These were the last of the ENERGY STAR certified homes in the program and
accounted for 253,760 kWh saving in the program. The remaining 218 homes were certified under the
Residential New Construction Pilot Program and received an incentive is $1,500. These Residential
New Construction Pilot Program homes accounted for energy savings of 520,837 kwh.
Marketing Activities
Idaho Power maintained a strong presence in the building industry by supporting the Idaho Building
Contractors Association (IBCA) and several of its local affiliates throughout Idaho Power's service area
in 2019. The company participated in the IBCA Fall Board Meeting, the Building Contractors
Association of Southwestern Idaho (BCASWD builder's expo, the Snake River Valley Building
Contractors Association (SRVBCA) builder's expo, and the BCASWI and SRVBCA scholarship
golf tournaments.
Idaho Power supported Parade of Homes events with full-page ads in the Parade of Homes magazines of
the following BCAs: The Magic Valley Builders Association (MVBA), the BCASWI, the SRVBCA,
and the Building Contractors Association of Southeast Idaho (BCASED. A print ad appeared in the
Idaho Business Review's Residential Contractor's Special Edition in June as well as the June edition of
IdaHome magazine.
The company sent a bill insert to 32I,465Idaho customers in May to promote the program. In June,
the program was also mentioned in the month's intemal News Scans and in a News Briefs
communication sent to service area media outlets. Idaho Power's July issue of its Connections
newsletter highlighted a Boise-area contractor that had taken advantage of the program. Idaho Power
sent program brochures to the City of Boise Public Works office where they were prominently displayed
at the welcome counter.
Evaluations
ln2}lg,Idaho Power retained DNV GL to conduct an impact evaluation of 2018 reported savings and a
process evaluation of current program processes. Overall, the program had a realization rate of I00%.
Overall, the evaluators found the program documentation was good, the marketing collateral was well-
done, and the raters and builders are satisfied with the program administration. The evaluators did make
some recommendations which Idaho Power will consider, and responses will be reported in the
Demand-Side Management 2020 Annual Report. See the complete report rn Supplement 2: Evaluation.
Cost-Effectiveness
The last of the ENERGY STAR Homes Northwest certified homes were processed in the program in
early 2019. The RTF savings were applied to the 104 legacy ENERGY STAR homes, and the
assumptions remained the same as 2018. Savings for the 218 energy-modeled homes average 2,389 kwh
per home depending on which effrciency upgrades were included to meet the 20o/o over code program
requirement.
While savings are custom calculated for each of the 218 modeled homes, the incremental costs over a
code-built home are difficult to determine. The RTF's single-family new construction workbook was
used as a proxy for the incremental costs and non-energy benefits.
Demand-Side Management 20'19 Annual Report Page 71
Residential Sector-Residential New Construction Pilot Program ldaho Power Company
The UCT and TRC ratios for the program are 1.58 and 0.83, respectively. Impact and process
evaluations were conducted for the Residential New Construction Pilot Program in 2019. If the
evaluation costs were removed from the program's cost-effectiveness, the UCT and TRC ratios would
be 1.66 and 0.85, respectively. The program is cost-effective from a UCT perspective. The TRC is
largely driven by the incremental costs which are a challenge to ascertain and vary for each custom-built
home. Idaho Power will continue to research these costs in 2020.
For more detailed information about the cost effectiveness savings and assumptions, see Supplement 1:
Cost Effectiveness.
2020 Program and Marketing Strategies
Idaho Power plans to continue to promote this program to Idaho builders and new home buyers. These
marketing efforts include ads in Parade of Homes magazines for the BCASWI, SRVBCA, MVBA, and
the BCASEI. A bill insert is planned for spring 2020. The company also plans to continue supporting the
general events and activities of the IBCA and its local affiliates. Social media and other advertising will
be considered based on past effectiveness.
Working with EEAG, Idaho Power began offering a tiered incentive in quarter one of 2020. The
company explained to EEAG that the methodology used to calculate how much more efficient a home
was than a home built to code was changing and discussed how that might negatively impact future
participation. The percent above code that a home is built determines eligibility to qualify for the pilot
program. The company asked for feedback on program options, and EEAG supported a tiered incentive
approach as a way to mitigate potential negative impacts. As a result, the company made program
changes to the Residential New Construction Pilot Program and implemented a three-tiered incentive
structure. Homes in the pipeline on December 31, 2019, are grandfathered into the 2019 program.
The new tiered incentives are:
10 to 14.99o/o above code: $1,200 incentrve
15 to 19.99Yo above code: $1,500 incentive
20o/o or more above code: $2,000 incentive
a
a
a
Page 72 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector-Shade Tree Project
Shade Tree Project
2019 2018
Participation and Savings
Participants (trees)
Energy Savings (kWh).
Demand Reduction (MW)
2,063
35,727
nla
2,093
35,571
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$147,750
$o
$o
$147,750
$162,995
$0
$0
$162,995
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/fWn1
$0.235
$0.235
$0.307
$0.307
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
1.09
1.16
4.71
0.80
* lncremental savings for trees planted between 2013-20'15
Description
Idaho Power's Shade Tree Project operates in a small geographic area each spring and fall, offering
no-cost shade trees to Idaho residential customers. Participants enroll using the online Energy-Saving
Trees tool and pick up their tree at specific events. Unclaimed trees are donated to cities, schools, and
other non-profit organizations.
Using the online enrollment tool, participants locate their home on a map, select from a list of available
trees, and evaluate the potential energy savings associated with planting in different locations. During
enrollment, participants learn how trees planted to the west and east save more energy over time than
trees planted to the south and north.
Ensuring the tree is planted properly helps it grow to provide maximum energy savings. At the tree
pickup events, participants receive additional education on where to plant trees for maximum energy
savings and other tree care guidance from local experts. These local specialists include city arborists
from participating municipalities; Idaho Power utility arborists; county master gardeners; and College of
Southern Idaho horticulture students.
Each fall, Idaho Power sends participants from the previous two offerings a newsletter filled with
reminders on proper tree care and links to resources, such as tree care classes and educational
opportunities in the region. This newsletter was developed after the 2015 field audits identified corrmon
customer tree-care questions and concerns.
According to the DOE, a well-placed shade tree can reduce energy used for summer cooling by l5o/o or
more. Utility programs throughout the country report high customer satisfaction with shade tree
programs and an enhanced public image for the utility related to sustainability and environmental
Demand-Side [i/anagement 2019 Annual Report Page 73
Residential Sector-Shade Tree Project ldaho Power Company
stewardship. Other utilities report energy savings between 40 kwh per year (coastal climate, San Diego)
and over 200 kwh per year (Phoenix) per tree planted.
To be successful, trees should be planted to maximize energy savings and ensure survivability. Two
technological developments in urban forestry-the state sponsored Treasure Valley Urban Tree Canopy
Assessment and the Arbor Day Foundation's Energy-Saving Trees tool-provide Idaho Power with the
information to facilitate a shade tree project.
Program Activities
ln20t9,Idaho Power expanded the Shade Tree Project to include additional counties. In the spring,
the project was open to customers in Twin Falls, Jerome, Gooding, Camas, Lincoln, Minidoka, and
Cassia counties. In the fall, the project was open to customers in Bannock, Bingham, and Power
counties. Overall, Idaho Power distributed 2,063 trees to residential customers through the Shade Tree
Project. Because the best time to plant shade trees is in the spring and fall, Idaho Power held offerings in
April and October, with 865 trees and 1,198 trees distributed, respectively. Idaho Power purchased the
trees from a local wholesale nursery in advance of each event. The species offered for each event
depended on the trees available at the time of purchase. Idaho Power worked with city and state arborists
to select a variety of large-growing, deciduous trees that traditionally grow well in the climate and soils
of the participating counties.
Participants picked up the trees at events throughout the project area-two in the spring and two in the
fall. Staging multiple pickup days, locations, and times helps maximize the number of trees picked up.
ln 2019,84Yo of all trees were distributed to homeowners.
Idaho Power continues to track the program data in the DSM database. The database is also used to
screen applicants during enrollment to determine whether participants meet the eligibility requirements
for the project, such as residential status within the eligible counties (customer type and location).
Marketing Activities
For both spring and fall offerings, Idaho Power developed a direct-mailing list using customer
information to identifu customers who lived in a house built within the last 10 years. Approximately
3,859 direct-mailers were sent to targeted customers in the spring and 3,568 in the fall.
For both offerings, Idaho Power also sent emails to customers who requested information about the
project through Idaho Power's website. Idaho Power teamed up with local organizations in Twin Falls
and Pocatello to share information through their networks.
A poster was available in 2019 to showcase what each tree would look like at full maturity and was a
useful reference for customers who had questions. Idaho Power updated the cover of the information
packet with the new look of the residential campaign.
Each recipient of a shade tree received the information packet containing planting directions, tips,
illustrations, and other useful information. In September 2019, a newsletter was sent to the last season's
program participants. Articles discussed the expansion of the program to new locations and tips on how
to keep trees healthy. The company also ran social media posts and News Briefs in April and October
announcing the success of the distribution events and thanking participants and hosts (Figure 19).
The Shade Tree Project was also promoted in the Home Energt Reports.
Page 74 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector-Shade Tree Project
@ klrho Pomr
Apdl29.201g O
We enjoyed tle Trvin Falls sunshine lhis weekerd wt{le handing out 91 5
shade tre6 to qJsbrnels frorn all over the lvlaglc Valley. Thank yor for ttle
hospnamy, Cdlege of Southem ldaho!
Leam moIc about orrr Shade Trce Program al idahopotler.com/shaderee.
Wb rarE in EnergyAwareness t\,lon0l wtth olrr tiemual Shade Tree
Program thls past weelcnd!
Vtte dlsElbuted 1,300 frec shade tEes to customers in Bannod( Blngham
and Pou,er co{rnlies who pre4ffolled ln th€ program. Custo.ners could
rccelve up to tvJo tre6 to help reduce sumrner coolirE costs.
Trees lhat yy€nt uncollecied nere dmaled b local scflools and clty
agEnde3. i{!v
e Irtrho Po{Yar
Octobs 9,2019 6
Engag€rents @
Figure 19. Shade Tree Project social media posts
Gost-Effectiveness
For the Shade Tree Project, Idaho Power utilizes the Arbor Day Foundation's software, which calculates
energy savings and other non-energy impacts based on tree species and orientation/distance from the
home. This tool, i-Tree software, estimates these benefits for years 5, 10, 15, and 20 after the tree
planting year. However, the savings from the tool assume each tree is planted as planned and does not
take into account survivorship of the trees. In 2018,Idaho Power contracted with DNV GL to develop a
model to calculate average values per tree and determine arealization rate based on the survival rate.
ln 2019, DI\n/ GL further enhanced the model to adjust savings based on the tree species distributed and
the location, since the offering recently expanded to Twin Falls and Pocatello. These calculated savings
with the applied realization rate are reported in the annual report and used for the cost-effectiveness
analysis. Idaho Power will continue to work with DNV GL in 2020 to improve the savings calculator.
As part of its update to the savings model, DNV GL researched potential spillover savings. As a shade
tree grows, it not only shades the home of the participant but neighboring homes as well. DNV GL
recommended Idaho Power use a spillover factor of 24%o. The savings calculator does not factor in
spillover in the savings calculation; however, the spillover is applied to the cost-effectiveness calculation
as a net-to-gross (NTG) percentage.
While the i-Tree software only estimates savings for trees at 5, 10, 15, and 20 years, DNV GL worked
closely with the creators of the i-Tree software to receive savings estimates out to 99 years. Based on
how the calculator factors in the mortality rate of the trees, the model calculates savings out to about
70 years. For the purpose of the cost-effectiveness calculation, Idaho Power used a 30-year life.
Demand-Side Management 2019 Annual Report Page 75
dt
Reached
1,920
People
Residential Sector-Shade Tree Project ldaho Power Company
For non-energy impacts, i-Tree software estimates a monetary benefit value for improved air quality and
avoided runoff from stormwater. However, these benefits are largely offset by the heating detriment
caused by the winter shade from the tree that requires extra heating for the home. While DNV GL
recommended applying a spillover factor to the tree savings, it was also recommended that the spillover
be applied to the heating detriment as well.
The cost-effectiveness for the program is based on the modeled savings for the tree distributed in 2019
and the costs incurred during 2019.It is estimated these trees will begin saving 20,902 kWh in 2023 and
l25,ll3 kWh by year 2048. Based on the model, the project has as UCT ratio of 1.09 and a TRC ratio of
1.16 with the NTG of 1240h.
For more detailed information about the cost effectiveness savings and assumptions, see Supplement 1:
Cost Effectiveness.
Customer Satisfaction
After each offering, a survey was emailed to participants. The survey asked questions related to program
marketing, tree-planting education, and participant experience with the enrollment and tree pickup
processes. Results are compared, offering to offering, to look for trends to ensure the program processes
are still working, and to identify opportunities for improvement. Data are also collected about where and
when the participant planted the tree. These data will be used by Idaho Power to refine energy-savings
estimates.
ln total, the survey was sent to 1,140 Shade Tree Project participants. The company received
523 responses for a response rate of over 45%o. Participants were asked how much they would agree
or disagree that they would recommend the project to a friend. Nearly 96% of respondents said they
"strongly agree," and more than4Yo said they "somewhat agree." Participants were asked how much
they would agree or disagree that they were satisfied with the overall experience with the Shade Tree
Project. Over 92o/o of respondents indicated they "strongly agree," and nearly 60lo "somewhat agree"
they were satisfied. View the complete survey results in Supplement 2: Evaluation.
2020 Program and Marketing Strategies
Idaho Power plans to continue the Shade Tree Projectin2020, returning it to the Treasure Valley in the
spring and Twin Falls in the fall. The project will use the Arbor Day enrollment tool, and trees will be
distributed at multiple events.
Idaho Power will continue to market the program through direct-mail, focusing on customers identified
using the Urban Tree Canopy Assessment tool in the Treasure Valley and customer information to
identify those customers who live in newly constructed homes. The program will be promoted in the
Apil2020 Home Energy Report.In addition, Idaho Power maintains a waiting list of customers who
were unable to enroll because previous offerings were fully enrolled. Idaho Power will reach out to these
customers through direct-mail or email for the 2020 offerings. Idaho Power will continue to leverage
allied interest groups and use social media and boosted Facebook posts if enrollment response rates
decline.
Page 76 Demand-Side [r/anagement 2019 Annual Report
ldaho Power Company Residential Sector-Simple Steps, Smart SavingsrM
Simple Sfeps, Smart Savings rM
2019 2018
Participation and Savings
Participants (products)
Energy Savings (kWh)
Demand Reduction (MW)
5,729
271,452
nla
7,377
241,215
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$87,599
$2,900
$o
$90,499
$86,721
$3,762
$o
$90,484
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.032
$0.043
$0
$o
034
050
BenefiUcost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
1.40
5.56
1.44
4.68
Description
Initiated in 2015, the Simple Steps, Smart Savings'" program is designed to increase sales of qualified
energy-efficient appliances by encouraging customers to purchase energy-efficient clothes washers by
offering an incentive on select products at the point of purchase.
Idaho Power and other regional utilities participate in the program, which is managed by a third-party
conffactor, CLEAResult@. Idaho Power pays CLEAResult a fixed amount for each kWh of energy
savings achieved. A portion of the funding Idaho Power provides is used to buy down the price of the
product, and a portion is applied to program administration and marketing. The funding can also be used
for retailer promotions.
Customer rewards may include, but are not limited to, retailer gift cards, free related products,
or reduced pricing. Each promotion is available in Idaho and Oregon.
Idaho Power also participates in the BPA-sponsored, Simple Steps, Smart Savings energy-efficient
lighting program, which is discussed further in the Energy Efficient Lighting program section of this
report. All Simple Steps, Smart Savings promotions are administered by the BPA and coordinated
through CLEAResult.
Program Activities
In20l9, select ENERGY STAR@ rated clothes washers and high-efficiency showerheads qualified for
this program. Prior to 2019,Idaho Power provided incentives for clothes washers only during special
promotions, such as holidays or in-store events. Beginning in February 2019, the appliance promotion
became a year-round activity similar to that offered for lighting and showerheads.
Demand-Side Management 2019 Annual Report Page 77
$258i3ffi",
: t' .l: I 1' ::- : I ,
1 r, ,: , i 251! ba6 onorgy
i45ii, !as! warfr ''..'' .: t.\:ii,r'
Residential Sector-Simple Steps, Smart SavingsrM ldaho Power Company
Appliances
In2}l9,Idaho Power worked with Sears Hometown and RC Willey on the ENERGY STAR appliance
promotion. Incentives were paid on76l units. Customers who purchased a qualified ENERGY STAR
clothes washer received a $25 instant markdown.
Showerheads
ln2019,Idaho Power worked with seven participating retailers on the high-efficiency showerhead
promotion. There were 4,968 qualified showerhead sales, as compared to 6,558 in 2018. Of those sales,
43%owere 1.50 glm, 1002 were 1.75 glm, and47o/o were 2.0 gpm showerheads. Overall showerhead
sales decreased likely because a large retailer withdrew from program participation in 2019.In 2018,
that retailer sold 45% of the invoiced showerheads.
Marketing Activities
To help support the appliance promotions, static clings were displayed on all qualiffing appliances
(Figure 20). These pieces informed customers about the promotion and the incentive they would receive.
Additionally, CLEAResult field support staffed a table at I I appliance promotion events to educate
customers and sales staff of the Idaho Power incentives.
Figure 20. Simple Steps Smart Savings program promotional static cling for appliances
CLEAResult staffcontinued to conduct monthly store visits in2019 to check on stock, point-of-
purchase signs, and displays. Idaho Power posted information about the appliance promotions on its
Appliances web page and promoted ENERGY STAR appliances in its fall Energt Efficiency Guide.
Gost-Effectiveness
In 2019, Idaho Power used the same savings assumptions as were used in 2018 for showerhead savings.
In early 2019, the RTF reviewed and updated the savings assumptions for showerheads. Due to the
timing of the RTF update, BPA and CLEAResult implemented the new savings in2020. As with past
RTF workbooks, Idaho Power adjusts the assumptions regarding electric water heating saturation from
the regional average of 60% to the company's average of 49% from the 2016 residential end-use study.
Previously, the annual savings for showerheads ranged between 15 to 63 kWh with the electric water
heat saturation adjustrnent. Based on the new workbook, showerhead annual savings are now between
Page 78 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector-Simple Steps, Smart SavingsrM
5 and 69 kwh. The parameters that impacted the savings for showerheads include assumptions
regarding the market baseline, in-situ flow rates, and number of showers.
Despite the reduction in savings, showerheads remain cost-effective because there is no incremental
cost between the efficient showerhead and the baseline showerhead. The RTF researched the pricing for
showerheads and found the cost did not differ significantly between similar models with varying flow
rates. When Idaho Power discussed this with EEAG ir2017, they were supportive of continuing the
offering to encourage customers to purchase more efficient showerhead models.
The clothes washer assumptions did not change between 2018 and 2019.Idaho Power applied the
per-unit savings from the approved BPA unit energy savings (UES) Measure List. While BPA applies
the annual generator busbar savings of 109 kWh per unit, Idaho Power applies the annual site savings of
101 kwh per unit. This difference is due to the different line losses applied by Idaho Power and BPA.
For the NEBs, Idaho Power used RTF's clothes washer workbook to determine the water and
wastewater savings for the ENERGY STAR clothes washers. BPA has updated the clothes washer
savings and Idaho Power will begin reporting savings of 142.29 kWh for 2020.
For detailed information for all measures within the Simple Steps, Smart Savings program,
see Supplement I : Cost-Effectiveness.
2020 Program and Marketing Strategies
BPA has announced its decision to end participation in the Simple Steps, Smart Savings program at the
end of its fiscal year on September 30,2020. Once BPA ends its participation, the program will not be
available through the managing third party, CLEAResult. Idaho Power has committed to participate in
the Simple Steps, Smart Savings appliance promotions and showerhead buy-down program, while they
are available, through September 30,2020.
Between now and September 30,2020, CLEAResult will continue to manage marketing at retailers,
including point-of-purchase signs. Idaho Power will notifu customers of the promotions on its website,
Facebook, and Twitter pages.
Demand-Side Management 2019 Annual Report Page 79
Residential Sector-Weatherization Assistance for Qualified Customers ldaho Power Company
Weatherization Assrsfa nce for Qualified Customers
2019 2018
Participation and Savings
Participants (homes/non-profits)
Energy Savings (kWh)
Demand Reduction (MW)
197
849,299
nla
193
649,505
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$o
$o
$1,303,727
$1,303,727
$o
$o
$1,272,973
$1,272,973
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.114
$0.171
$0.111
$0.1 59
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
0.35
0.43
0.43
0.52
Description
The WAQC program provides financial assistance to regional CAP agencies in Idaho Power's service
area. This assistance helps fund weatherization costs of electrically heated homes occupied by qualified
customers who have limited incomes. Weatherization improvements enable residents to maintain a more
comfortable, safe, and energy-efficient home while reducing their monthly electricity consumption.
lmprovements are available at no cost to qualified customers who own or rent their homes. These
customers also receive educational materials and ideas on using energy wisely in their homes. Local
CAP agencies determine participant eligibility according to federal and state guidelines. The WAQC
program also provides limited funds to weatherize buildings occupied by non-profit organizations that
serve primarily special-needs populations, regardless of heating source, with priority given to the
electrically heated.
In 1989, Idaho Power began offering weatherization assistance in conjunction with the State of Idaho
Weatherization Assistance Program (WAP). In Oregon, Idaho Power offers weatherization assistance in
conjunction with the State of Oregon WAP. This allows CAP agencies to combine Idaho Power funds
with federal LIHEAP weatherization funds to serve more customers with special needs in electrically
heated homes.
Idaho Power has an agreement with each CAP agency in the service area for the WAQC program that
specifies the funding allotment, billing requirements, and program guidelines. Currently, Idaho Power
oversees the program in Idaho through five regional CAP agencies: Eastern Idaho Community Action
Partnership (EICAP), El Ada Community Action Partnership (EL ADA), Metro Community Services
(Metro Community), South Central Community Action Partnership (SCCAP), and Southeastern Idaho
Page 80 Demand-Side [Management 2019 Annual Repoft
ldaho Power Company Residential Sector-Weatherization Assistance for Qualified Customers
Community Action Agency (SEICAA). In Oregon, Community Connection of Northeast Oregon, Inc.
(CCNO), and Community in Action (CINA) provide weatheization services for qualified customers.
The Idaho Department of Health and Welfare (IDHW) uses the DOE-approved energy audit program
(EA5) for the Idaho WAP and, therefore, the Idaho CAP agencies use the EA5. The EA5 is energy audit
software approved for use by the DOE.
Annually, Idaho Power requires physical verification of approximately l0o/o of the homes weatherized
under the WAQC program. This is done through two methods. The first method uses Idaho's and
Oregon's state monitoring process for weatherized homes; the state hires the quality-control inspector
who ensures measures were installed to DOE and state WAP specifications. Utility representatives,
weatherization personnel from the CAP agencies, CAPAI, and a Building Performance Institute (BPI)
certified quality control inspector review homes weatherized by each of the CAP agencies.
For the second method, Idaho Power contracts with t'wo companies-Kent Kearns Enterprises and
Greenback Home Solutions, LLC-that employ building performance specialists to verify installed
measures in customer homes. Kent Kearns Enterprises verifies homes weatherized for the WAQC
program in Idaho Power's eastern and southern Idaho regions. Greenback Home Solutions verifies
weatherization services provided through the WAQC program in the Capital and Canyon-West regions
of Idaho. After these companies verify installed measures, any required follow-up is done by CAP
agency personnel.
Idaho Power reports the activities related to the WAQC program as set forth below in compliance with
IPUC Order No. 29505, as updated in Case No. IPC-E-16-30, Order No. 33702 and consolidates the
WAQC Annual Report with Idaho Power's Demand-Side Management Annual Report each year.
Program Activities
Weatherized Homes and Non-Profit Buildings by County
lnz}Lg,Idaho Power made $1,342,918 available to Idaho CAP agencies. Of the funds provided,
$1,186,128 were paid to Idaho CAP agencies in 2019, while $156,791 were accrued for future funding.
Of the funds paid in 2019,51,026,286 directly funded audits, energy efficiency measures, and health and
safety measures for qualified customers' homes (production costs) in Idaho, and $102,593 funded
administration costs to Idaho CAP agencies for those homes weatherized.
The funds provided for the weatherization of 189 ldaho homes and four Idaho non-profit buildings.
The production cost of the non-profit building weatherization measures was $52,044, while S5,204 in
administrative costs were paid for the Idaho non-profit building weatherization jobs. In Oregon,
Idaho Power paid $32,919 in production costs for four qualified homes and$3,292 in CAP agency
administrative costs for homes in Malheur and Baker Counties. Table l0 shows each CAP agency,
the number of homes weatherized, production costs, the average cost per home, administration
payments, and total payments per county made by Idaho Power.
Demand-Side Management 2019 Annual Report Page 81
Residential Sector-Weatherization Assistance for Qualified Customers ldaho Power Company
Table 10. WAQC activities and ldaho Power expenditures by agency and county in 2019
Agency/County
Number of
Homes
Production
Cost
Average
Cost
Administration
Payment to Agency
Total
Payment
!daho Homes
EICAP
Lemhi
Agency Total
3
3
$
$
$
$
11,657
11,657
3,886
3,886
1,131
1 ,131
12,788
12,788
$
$
$
$
EL ADA
Ada
Elmore
Owyhee
Agency Total
67
13
13
93 $
362,634
82,698
71,467
516,799
5,412
6,361
5,497
5,557
36,263
8,270
7,147
51,680
398,897
90,968
78,614
568,479$$$
Metro Community Services
Adams
Canyon
Gem
Payette
Washington
Agency Total $$$$
2
37
2
2
4
47
11,689
1 80,1 00
14,225
12,975
55,792
274,781
5,844
4,868
7,113
6,487
13,948
5,846
1,169
18,010
1,423
1,297
5,579
27,478
12,858
198,1 10
15,648
14,272
61,371
302,259
SCCAP
Cassia
Gooding
Jerome
Lincoln
Twin Falls
Agency Total $$$
1
2
2
4
16
25 $
2,387
17,187
18,679
22,309
88,229
148,790
2,387
8,593
9,340
5,577
5,514
5,952
239
1,719
1,868
2,231
8,823
14,879
2,626
18,905
20,547
24,540
97,051
163,669
SEICAA
Bannock
Bingham
Power
Agency Total
1
7
3
37,868
23,496
12,893
74,258
3,443
3,357
4,298
3,536
3,787
2,350
1,289
7,426
41,655
25,846
14,183
91,684$21 $$$
Total ldaho Homes 189 $ 1,026,286 $ 5,430 $102,593 $ 1,128,879
Non-Profit Buildings
Canyon
Lincoln
Payette
Twin Falls
Total Non-Profit Buildings
10,572
14,993
12,555
13,924
13,011
1,057
1,499
1,256
1,392
5,204
1
1
1
1
4 $$$
10,572
14,993
12,555
13,924
52,04 $
11,630
16,492
13,81 1
15,316
57,249
Oregon Homes
CCNO
Baker 1 15,875 15,875 1,588 17,463
Agency Total 1 $ 15,875 15,875 $1,588 $ 17,463
CINA
Malheur
Agency Total
3
3 $$$
17,044
17,04
5,681
5,681
1,704
1,704
18,748
18,74$
Tota! Oregon Homes
Total Program
4
197
$ 32,919
$ 1,111,249
$
$
$
$
8,230
5,641
3,292
111,090
$ 36,211
$ 1,222,339
Note: Dollars are rounded
Page 82 Demand-Side [Vlanagement 2019 Annual Report
ldaho Power Company Residential Sector-Weatherization Assistance for Qualified Customers
The base funding for Idaho CAP agencies is $1,212,534 annually, which does not include caffyover
from the previous year. Idaho Power's agreements with CAP agencies include a provision that identifies
a maximum annual average cost per home up to a dollar amount specified in the agreement between the
CAP agency and Idaho Power. The intent of the maximum annual average cost allows the CAP agency
flexibility to service some homes with greater or fewer weatheization needs. It also provides a
monitoring tool for Idaho Power to forecast year-end outcomes. The average cost per home weatherized
is calculated by dividing the total annual Idaho Power production cost of homes weatherized by the
total number of homes weatherized that the CAP agencies billed to Idaho Power during the year.
The maximum annual average cost per home the CAP agencies were allowed under the 2019 agreement
was $6,000 .ln 20t9,Idaho CAP agencies had a combined average cost per home weatherized of
$5,430. [n Oregon, the average was $8,230 per home weatherized. Together, Idaho and Oregon CAP
agencies weatherized 193 homes at an average of $5,488.
There is no maximum annual average cost for the weatherization of buildings occupied by non-profit
agencies.
CAP agency administration fees are equal to l0o/o of Idaho Power's per-job production costs.
The average administration cost paid to agencies per Idaho home weatherized in 2019 was $543, and the
average administration cost paid to Oregon agencies per Oregon home weatherized during the same
period was 5823. Not included in this report's tables are additional Idaho Power staff labor, marketing,
home verification, and support costs for the WAQC program totaling $54,982 for 2019. These expenses
were in addition to the WAQC program funding requirements in Idaho specified in IPUC Order
No.29505.
In compliance with IPUC Order No. 29505, WAQC program funds are tracked separately, with unspent
funds carried over and made available to Idaho CAP agencies in the following year. [n 2019, $130,384
in unspent funds from 2018 were made available for expenditures in Idaho. Table 11 details the funding
base and available funds from 2018 and the total amount of 2019 spending.
Table 11. WAQC base funding and funds made available in 2019
Agency 2019 Base
Available
Funds from
2018
Total 2019
Allotment 2019 Spending
ldaho
EICAP
EL ADA
Metro Community Services
SCCAP
SEICAA
Non-profit buildings
ldaho Total
$
$
12,788
568,479
302,259
167,405
111,603
50,000
1,212,534
0
0
0
51,955
4',t,790
36,640
130,384
't2,788
568,479
302,259
219,360
153,393
86,640
1,342,919
12,788
568,479
302,259
163,669
81,684
57,249
1,186,128
$$$
$$$
Note: Dollars are rounded.
Weatherization Measures I nstalled
Table 12 details home and non-profit building counts for which Idaho Power paid all or a portion of
each measure cost during 2019. The home counts column shows the number of times any percentage of
Demand-Side Management 2019 Annual Report Page 83
Residential Sector-Weatherization Assistance for Qualified Customers ldaho Power Company
that measure was billed to Idaho Power during the year. If totaled, measure counts would be higher than
total homes weatherized because the number of measures installed in each home varies.
WAQC and other state Weatherization Assistance Programs nationwide are whole-house programs that
offer several measures that have costs but do not necessarily save energy, or for which the savings
cannot be measured. Included in this category, as required by DOE, are health and safety measures and
home energy audits. Health and safety measures are necessary to ensure weatheization activities do not
cause unsafe situations in a customer's home or compromise a home's existing indoor air quality.
Idaho Power contributes funding for the installation of items that do not save energy, such as smoke and
carbon monoxide detectors, vapor barriers, electric panel upgrades, floor registers, boots, kitchen range
fans, and venting of bath and laundry areas. While these items increase health, safety, and comfort and
are required for certain energy-saving measures to work properly, they increase costs of the job.
Table 12. WAQC summary of measures installed in 2019
Counts Production Costs
ldaho Homes
Audit
Ceiling lnsulation
CFLs/LED Bulbs
Doors
Ducts
Floor lnsulation
Furnace Repair
Furnace Replacement
Health and Safety
lnfiltration
Other
Pipes
Refrigerator Replacement
Vents
Wall lnsulation
Water Heater
Windows
Tota! ldaho Homes
137
69
38
81
39
44
2
146
38
111
11
9
1
7
5
b
89
$17,182
63,734
2,248
66,674
26,740
55,599
1,990
571,082
10,750
28,269
11,830
429
861
708
'1,603
1 6,1 58
150,427
1,026,286$
Oregon Homes
Ceiling lnsulation
Ducts
Floor lnsulation
Furnace Replacement
Health and Safety
lnfiltration
Windows
Total Oregon Homes $
3,258
'1,545
14,729
4,650
3,542
1,195
4,000
32,919
1
2
3
1
1
2
1
ldaho Non-Profits
Audit
Ceiling lnsulation
Floor lnsulation
4
3
2
1,585
10,626
1,535
Page 84 Demand-Side lManagement 2019 Annual Report
ldaho Power Company Residentia I Sector-Weatherization Assista nce for Qual ified Customers
Counts Production Costs
Furnace Replacement
Health and Safety
lnfiltration
Other
Pipes
Vents
Wall lnsulation
Water Heater
Total ldaho Non-Profit Measures
2
2
1
1
2
1
2
1
$
23,092
420
2,320
209
266
42
9,596
2,353
52,04
Note: Dollars are rounded.
Marketing Activities
Idaho Power developed and distributed a newly designed brochure that provided information about the
WAQC program. The new brochure is also available in Spanish. Website content was updated to help
customers easily understand which weatherization program they may qualify for, depending on
household income and whether they live in Idaho or Oregon. Idaho Power actively informed customers
about WAQC through energy and resource fairs and other customer contacts, including communication
from its Customer Service Center. Information about WAQC is located on the Income Qualified
Customers page of Idaho Power's website. Weatherization was featured in two live television segments
in July-one in Boise on KTVB and one on KMVT in Twin Falls.
Cost-Effectiveness
Program cost-effectiveness declined in20l9 from both the UCT and TRC perspective due to the
adoption of the 2017 IRP DSM alternate cost assumptions. The UCT declined from 0.43 to 0.35,
while the TRC decreased from 0.52 to 0.43.
There were no changes to the values used for reporting between 2016 to 2019. The savings values were
updated in2016 to better align savings by home type and measures installed with the associated
installation costs. [n late 2019,Idaho Power retained Nexant to conduct a billing analysis of program
participants to update savings assumptions for 2020. The results of this study will be available in2020.
While final cost-effectiveness is calculated based on measured consumption data, cost-effectiveness
screening begins during the initial contacts between CAP agency weatherization staff and the customer.
ln customer homes, the agency weatheization auditor uses the EA5 to conduct the initial audit of
potential energy savings for a home. The EA5 compares the efficiency of the home prior to
weatherization to the efficiency after the proposed improvements and calculates the value of the
efficiency change into a savings-to-investment ratio (SIR). The output of the SIR is similar to the PCT
ratio. If the EA5 computes an SIR of 1.0 or higher, the CAP agency is authorized to complete the
proposed measures. The weatheization manager can split individual measure costs between Idaho
Power and other funding sources with a maximum charge of 85% of total production costs to Idaho
Power. Using the audit form to pre-screen projects ensures each weatherization project will result in
energy savings. The use of the audit tool drives consistent and predictable results from billing analysis
of weatheri zation proj ects.
Demand-Side Management 2019 Annual Report Page 85
Residential Sector-Weatherization Assistance for Qualified Customers ldaho Power Company
The 2019 cost-effectiveness analysis continues to incorporate the following directives from IPUC Order
No.32788:
o Applying a l00o/o NTG value to reflect the likelihood that WAQC weatherization projects
would not be initiated without the presence of a program
o Claimingl00% of project savings
o lncluding an allocated portion of the indirect overhead costs
o Applyingthe l0o/o conservation preference adder
o Claiming $l of benefits for each dollar invested in health, safety, and repair measures
o Amortizing evaluation expenses over a three-year period
Customer Education and Satisfaction
The CAP agency weatherization auditor explains to the customer which measures are analyzed and why.
Further education is done as the crew demonstrates the upgrades and how they will help save energy and
provide an increase in comfort. Idaho Power provides each CAP agency with energy efficiency guides
and energy-savings tips for distribution during home visits. Any customers whose homes are selected for
post-weatheizationhome verification receive additional information and have the opportunity to ask the
home verifiers more questions.
Idaho Power used independent, third-party verification companies to ensure the stated measures were
installed in the homes and to discuss the program with these customers. ln2019, home verifiers
randomly selected and visited 32 homes, requesting feedback about the program. When asked how much
customers learned about saving electricity, 24 customers answered they learned "a lot" or "some."
When asked how many ways they tried to save electricity,24 customers responded "a lot" or "some."
Eight customers did not answer, but several provided positive comments about the program.
A customer survey was used to assess major indicators of customer satisfaction throughout the service
area. All program participants in all regions were asked to complete a survey after their homes were
weatherized. Survey questions gathered information about how customers learned of the program,
reasons for participating, how much customers learned about saving energy in their homes, and the
likelihood of household members changing behaviors to use energy wisely.
Idaho Power received survey results from 189 of 193 households weatherized by the program in 2019.
Of the 189 completed surveys, 185 were from Idaho customers, and four were from Oregon customers.
Some highlights include the following:
o Nearly 360/o of respondents leamed of the program from a friend or relative, and over l7o/o
learned of the program from an agency flyer. Nearly 12% learned about the weatherization
program from direct-mail.
o Almost 760/o of the respondents reported their primary reason for participating in the
weatherization program was to reduce utility bills, and nearly 4l%o wanted to improve the
comfort of their home.
Page 86 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector-Weatherization Assistance for Qualified Customers
o Over 75o/o reported they leamed how air leaks affect energy usage, and nearly 58% indicated
they leamed how insulation affects energy usage during the weatherization process.
o Sixty percent of respondents said they learned how to use energy wisely. Nearly 89%
reported they were very likely to change habits to save energy, and almost 77o/o reported they
have shared all the information about energy use with members of their household.
o Almost 94o/o of the respondents reported they think the weatheization they received will
significantly affect the comfort of their home, and over 97oh said they were very satisfied
with the program.
o Seventy-nine percent of the respondents reported the habit they were most likely to change
was turning off lights when not in use, and almost 670/o said that washing full loads of clothes
was a habit they were likely to adopt to save energy. Tuming the thermostat up in the
summer was reported by over 54Yo of the respondents, and turning the thermostat down in
the winter was reported by more than 650/o as a habit they and members of the household
were most likely to adopt to save energy.
A summary of the survey is included in Supplement 2: Evaluation.
2020 Program and Marketing Strategies
In2020,Idaho Power will continue to provide financial assistance to CAP agencies while exploring
changes to improve program delivery. The company will continue to provide the most benefit possible
to special-needs customers while working with Idaho and Oregon WAP personnel.
Idaho Power will continue to participate in the Idaho and Oregon state monitoring process of
weatherized homes and will continue to verify approximately l0o/o of the homes weatherized under the
WAQC program via home-verification companie s.
ln2020,Idaho Power will support the whole-house philosophy of the WAQC program and Idaho and
Oregon WAP by continuing to allow a $6,000 annual maximum average per-home cost.
In Idaho during 2020,Idaho Power expects to contribute the base amount plus available funds from
2019 to total $1,369,325 in weatherization measures and agency administration fees. Of this amount,
$79,391 will be provided to the non-profit pooled fund to weatherize buildings housing non-profit
agencies that primarily serve qualified customers in Idaho.
Idaho Power will continue to maintain the program content on its website and other marketing collateral.
lnz0lg,Idaho Power contracted with a third party to perform a billing analysis of homes were
weatherized between 2016 and 2018 under the WAQC and Weatherization Solutions for Eligible
Customers programs. The company expects the final report and analysis in2020, which it will use to
update the savings estimates for these program participants.
Demand-Side Management 2019 Annual Report Page 87
Residential Sector-Weatherization Solutions for Eligible Customers ldaho Power Company
Weatherization Solutions for Eligible Customers
2019 2018
Participation and Savings
Participants (homes)
Energy Savings (kWh)
Demand Reduction (MW)
129
504,988
nla
141
571,741
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$936,721
$o
$20,905
$957,626
$998,233
$0
$24,237
$1,022,471
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.119
$0.119
$0.112
$0.112
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
0.30
0.43
0.37
0.51
Description
Weatherization Solutions for Eligible Customers is an energy efficiency program designed to serve
Idaho Power residential customers in Idaho whose income falls between 175o/o and250Yo of the current
federal poverty level. Initiated in 2008, the program is designed to mirror the WAQC program. These
customers often do not have disposable income to invest in energy efficiency upgrades, and they
typically live in housing similar to WAQC customers.
The Weatherization Solutions program also benefits certain customers on the WAQC waiting list. When
customer income overlaps both programs, this program may offer an earlier weatherization date than
WAQC, resulting in less wait time for the customer and quicker energy savings.
Potential participants are interviewed by a participating contractor to determine household occupant
income eligibility, as well as to confirm the home is electrically heated. If the home is a rental, the
landlord must agree to maintain the unit's current rent for a minimum of one year, and to help fund a
portion of the cost of weatherization. If the customer is eligible, an auditor inspects the home to
determine which upgrades will save energy, improve indoor air quality, and/or provide health and safety
for the residents. To be approved, energy efficiency measures and repairs must have an SIR of 1.0 or
higher, interact with an energy-saving measure, or be necessary for the health and safety of the
occupants.
The Weatherization Solutions for Eligible Customers program uses a home audit tool called the
HAT14.1, which is similar to the EA5 audit tool used in WAQC. The home is audited for energy
efficiency measures, and the auditor proposes upgrades based on the SIR ratio calculated by HAT 14. 1 .
As in WAQC, if the SIR is 1.0 or greater, the contractor is authorized to upgrade that measure. Measures
considered for improvement are window and door replacement; ceiling, floor, and wall insulation;
HVAC repair and replacement; water heater repair and replacement; and pipe !wap. Also included is the
Page 88 Demand-Side [t4anagement 2019 Annual Report
ldaho Power Company Residential Sector-Weatherization Solutions for Eligible Customers
potential to replace lightbulbs and refrigerators. Contractors invoice Idaho Power for the project costs,
and if the home is a rental, a minimum landlord payment of l0%o of the cost is required.
Idaho Power's agreement with contractors includes a provision that identifies a maximum annual
average cost per home. The intent of the maximum annual average cost is to allow contractors the
flexibility to service homes with greater or fewer weatheization needs. It also provides a monitoring
tool for Idaho Power to forecast year-end outcomes.
Program Activities
In2019, contractors weatherized l29Idaho homes for the program: 16 in eastern Idaho by Savings
Around Power and Energy Solutions; 47 in Idaho Power's Canyon-West Region by Metro Contractor
Services, LLC.;41 in south-central Idaho by Home Energy Management, LLC (HEM-LLC); and 25 in
the company's Capital Region by Power Savers. Of those 129 homes weatherized, 70 were single-
family, 45 were manufactured homes, and l4 were multi-family units.
Marketing Activities
The company used several strategies to reach customers in income-eligible electrically heated homes.
ln February, a bill insert was sent to 316,152 residential customers in Idaho and another was mailed to
305,805 in September. The program was promoted at events targeting customers with limited incomes,
including seniors. An ad and article promoted the program in the Senior BlueBook in its annual edition
published in the summer. Newspaper ads were placed in Sunday editions of the ldaho State Journal rn
March and July and in the ldaho Statesman in July.
Idaho Power ran a Facebook ad in June and July 2019, and regular Facebook and Twitter posts
throughout the year, including publishing recent weatheization participant thank you notes. The June
and July ads reached 23,096 people and had 103,228 impressions. Weatherization tips for all customers
were also mentioned in various social media posts, and Idaho Power promoted Weatherization Solutions
with a Facebook post and News Briefs to regional media on National Weatherization Day.
Demand-Side Management 2019 Annual Repod Page 89
Residential Sector-Weatherization Solutions for Eligible Customers ldaho Power Company
Get your home ready for summer wrth FREE upgrades for income-etigrble
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People Reached Engagements
Figure 21. Social media posts for Weatherization Solutions for Eligible Customers program
A walk-through process for easy ways to weatherize your home was a feature story in the fall Energy
Efficiency Guide, with a link to more information for low-income customers to participate in the
program. The Energt Efficiency Guide was distributed in all local newspapers across Idaho Power's
service area and has been made available as handouts for events.
Weatherization was featured in two live television segments in July-one in Boise on KTVB and one on
KMVT in Twin Falls. Using email as a tactic for the first time, Idaho Power emailed 14,320 potential
low-income, all-electric customers in June. The email earned 599 link clicks, sending customers to
Idaho Power's updated Weatherization web page, which provided easier-to-understand qualifications
and sign-up information.
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Page 90 Demand-Side Management 2019 Annual Report
ldaho Power Company Residential Sector-Weatherization Solutions for Eligible Customers
The design of all marketing materials, including the brochure, graphics, bill insert, and ads was updated
in2019 to fit the new residential campaign design.
Idaho Power's energy advisors promoted the program at meetings and events in their communities.
The program specialist and energy advisors promoted the program to home healthcare provider groups,
senior groups, and members of the Idaho Nonprofit Center. CAP Agency personnel also promoted the
program at community events such as the National Alliance on Mental Illness (NAMI) resource fair and
the Treasure Valley Community Resource Fair. Updated brochures (in English and Spanish) that
included current income qualifications and location-specific contractor information were used by all.
The program was also cross-marketed with other residential energy efficiency programs, such as Home
Energy Audit and the Multifamily Energy Savings Program.
Cost-Effectiveness
Benefit-cost ratios decreased in20l9 due to the adoption of the 2017 IRP DSM alternate cost
assumptions. The 2019 UCT ratio is 0.30, down from 0.37, and the TRC ratio is 0.43 compared with
0.51 in 2018.
Weatherization Solutions for Eligible Customers projects, similar to WAQC program guidelines, benefit
from a pre-screening of measures through a home audit process. The home audit process ensures an
adequate number of kWh savings to justify the project and provides more consistent savings for billing
analysis. See WAQC cost-effectiveness for a discussion of the audit and prescreening process, which is
similar for both programs. Weatherization Solutions savings will be updated :r; 2020 from the billing
analysis conducted by a third party.
For further details on the overall program cost-effectiveness assumptions, see Supplement l:
Cost-Effectiveness.
Customer Satisfaction
A customer survey was used to assess major indicators of customer satisfaction with the program
throughout the service area. All program participants in all regions were asked to complete a survey
after their homes were weatheized. Survey questions gathered the following information:
o How customers leamed of the program
o Reasons for participating
o How much customers learned about saving energy in their homes
o The likelihood of household members changing behaviors to use energy wisely
Idaho Power received survey results from 1 19 of 129 households weatherized by the program in 2019.
Some highlights include the following:
o Over 10% of respondents learned of the program from a friend or relative, and another
almost l3%oleamed of the program from an agency flyer. Nearly 55% learned about the
weatherization program from direct-mail.
Demand-Side Management 2019 Annual Report Page 91
a Over 76oh of the respondents reported their primary reason for participating in the
weatheization program was to reduce utility bills, and almost 34o/o warrted to improve the
comfort of their home.
o Over 83% reported they learned how air leaks affect energy usage, and nearly 7lo/o indicated
they leamed how insulation affects energy usage.
o Nearly 70o/o of respondents said they leamed how to use energy wisely. Over 67Yo reported
they were very likely to change habits to save energy, and almost 630/o reported they have
shared all the information about energy use with members of their household.
o Nearly 81% of the respondents reported they think the weatheization they received will
significantly affect the comfort of their home, and over 97Yo saidthey were very satisfied
with the program.
o Almost 67Yo of the respondents reported the habit they were most likely to change was
turning off lights when not in use, and over 48o/o said that washing full loads of clothes was a
habit they were likely to adopt to save energy. Turning the thermostat up in the sufllmer was
reported by over 49%o of the respondents, and turning the thermostat down in the winter was
reported by more than 54%o as a habit they and members of the household were most likely to
adopt to save energy.
A summary of the survey is included in Supplement 2: Evaluation.
Two independent companies performed random verifications of weatherized homes and visited with
customers about the program . Ir,2019,34 homes were verified, and l7 of those customers reported they
learned "a lot" or "some" about saving electricity in their home. Seventeen customers reported they had
tried "a lot" or "some" different ways to save electricity in their home. Several customers did not answer
one or both of the questions but commented about how the program helped lower their energy bills and
made a difference in the comfort of their home.
2020 Program and Marketing Strategies
Idaho Power does not anticipate any program operating changes in2020.Idaho Power will update
brochures as necessary to help spread the word about the program in all communities. Additional
marketing for the program will include bill inserts, emails, News Briefs, website updates, and
advertisements in various regional publications, particularly those with a senior and/or low-income
focus. Social media posts and boosts, coordinated partner content, and employee education will be used
to increase awareness. Regional marketing and targeted digital ads will be considered based on need as
evidenced by any regional contractor's waiting list for Weatherization Solutions services. The program
will again be promoted at county fairs, home shows, and resource fairs, as needed.
Idaho Power will receive the final analysis and report from a third party who was contracted in 2019 to
perform a billing analysis of home weatherized between 2016 and 2018 under the WAQC and
Weatherization Solutions for Eligible Customers programs. Through this analysis, the company will be
able to update the savings estimates for these program participants.
Page 92 Demand-Side [Vlanagement 2019 Annual Report
Residential Sector-Weatherization Solutions for Eligible Customers ldaho Power Company
ldaho Power Company Commercial/l ndustrial Sector Overview
Gommercial/lndustrial Sector Overview
Irrz}lg,Idaho Power's commercial sector consisted of 72,332 average annual commercial,
governmental, school, and small business customers. This number of average annual customers
increased by 1,228 or l.7o/o from 2018. Energy use per month for customers in this sector is not as
homogenous as other customer sectors and can vary by several hundred thousand kWh each month
depending on customer type. In20I9, the commercial sector represented 28Yo of ldaho Power's total
retail annual electricity sales.
lndustrial and special contract customers are Idaho Power's largest individual energy consumers.
In2019, there were 127 customers in this category, which represented approximately 23Yo of Idaho
Poweros total retail annual electricity sales.
Idaho Power's Commercial and Industrial sector has many energy efficiency programs available to
commercial, industrial, governmental, schools, and small business customers. The suite of options can
help businesses of all sizes implement energy efficiency measures.
Programs
Commercial and Industrial Energy Efficiency Program
IVeur Construction
This option offers specific incentives for designing and building better-than-code energy-effrcient
features into a new construction, major renovation, addition, expansion or change-of-space project.
In2019,Idaho Power contracted with DNV GL to conduct an impact evaluation of the New
Construction option.
Retrofits
This option offers specific incentives for simple energy-saving retrofits to existing equipment or
facilities. tn 2019, Idaho Power contracted with DNV GL to conduct an impact evaluation of the
Retrofits option.
Custom Projects
For projects not covered by the New Construction or Retrofits options, this option offers incentives for
qualifying large, custom energy efficiency projects and energy management measures, such as strategic
energy management, tune-ups, system optimization, and recommissioning.
Additionally, Idaho business customers who wish to find ways to save energy and to quantify their
savings can obtain a scoping audit and detailed assessment (audit/assessment) through this option.
ln 2018, Idaho Power contracted with Tetra Tech to conduct an impact evaluation on the Custom
Projects option. See the C&I Energy Efficiency Program section for the company's responses to the
evaluation recorlmendations.
Demand-Side Management 2019 Annual Report Page 93
Commercial/lndustrial Sector Overview ldaho Power Company
Commercial Energy-Saving Kits
This program offers free ESKs frlled with products and tips to help small businesses save energy.
Three industry-specific versions of the kit are delivered directly to Idaho Power's small business
customers: office, restaurant, and retail.
Small Business Direct lnstal!
Idaho Power launched a Small Business Direct Install program (SBDI) in November targeting typically
hard-to-reach small business customers. SBDI is implemented by a third-party conffactor that provides
turn-key services. Idaho Power pays 100% of the cost to install eligible measures for customers who use
25,000 kWh annually or less. SBDI is expected to be a three-year program and offered to eligible
customers in a strategic geo-targeted approach. The SBDI launched in November and has no energy
savings results for 2019. Idaho Power will report SBDI progrcm successes in the Demand-Side
Management 2020 Annual Report.
Oregon Commercia! Audits
This statutory-required program offers free energy audits, evaluations, and educational products to
Oregon customers to help them achieve energy savings.
Flex Peak
Idaho Power pays an incentive to commercial and industrial customers who participate in this demand
response program. These customers voluntarily help the company reduce summer demand on specific
srunmer weekdays or for other system needs.
Table 13. Commercial/industrial sector program summary, 2019
Tota! Gost Savings
Program Participants Utility Resource
Peak
Demand
(Mw)
Annual
Energy (kWh)
Demand Response
Flex Peak Program 145 sites $
$
257
12
projects
motor
rewinds
projects
pOects
kits
$ 626,823
$ 626,823
24.590.176
3,548,476 5,292,835
6,281,056 17,700,769
161,945 161 ,945
$21,871,350 $ 47,745,725
626,823
626,823
11,879,873
31
31
Energy Efficiency
C&IEE
Custom Projects
Total
Tota!
Green Motors-lndustrial...........
New Construction
Retrofits
Commercial Energy-Saving Kit ...............
168
1,033
2,629
70,433,920
117,223
20,640,334
42,674,418
569,594
134,435,489
Note: See Appendix 3 for notes on methodology and column definitions.
Page 94 Demand-Side Management 2019 Annual Report
ldaho Power Company Commercial/l ndustrial Sector Overview
Marketing
Ir,2019,Idaho Power continued to market the programs listed above, targeting the following customers:
commercial, industrial, governmental, schools, small businesses, architects, engineers, and other design
professionals.
Direct-Mai! and Bill lnserts
A bill insert highlighting how Idaho Power's incentives can save customers money was included in
35,709 business customers' bills throughout March and April. A similar bill insert was sent in
35,195 business customers' bills in August to promote the C&I Energy Efficiency Program.
In preparation for the launch of the SBDI program, Idaho Power developed a direct-mail letter, flyer,
postcard, talking points, and scripts. Idaho Power also sent a direct-mail letter to eligible Aberdeen
customers in November for the program's soft launch.
Print Advertising
In2019,Idaho Power launched the first ads in the company's new ad campaign (Figure 22) for the C&I
Energy Efficiency Program, featuring program participants in their businesses. The ads targeted small to
large businesses and showed that saving energy and money is for everyone. The company also began
using ads (Figure 23) highlighting energy efficiency, along with the company's clean energy and low
prices messaging in select publications.
you
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Demand-Side Management 2019 Annual Report Page 95
Commercial/l ndustrial Sector Overview ldaho Power Company
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ldthooow€t conr/econdev
-Figure 23. Ad for energy-saving incentives for commercial customers
The ads ran in the ldaho Business Review in April, May, August, September, October, and November;
Idaho Business Review Square Feet in January, April, and July; the BOC Bulletin in February and
August; Alaska Airline's Alaska Beyond Magazine in April and August; and the new Idaho Association
of General Contractors magazine in the fall. Ads also ran in the BOMA membership directory and
symposium program, Grow Smart Awards event program, Idaho Business Review Top Projects Awards
publication, and the Idaho Association of General Contractors membership directory. Additionally,
Idaho Power sponsored the Construction section in the ldaho Business Review's Book of Lists, which
included an ad, company logo in the table of contents, and an article highlighting Idaho Power and the
company's energy efficiency programs.
Newsletters
In March, Idaho Power conducted a survey of its email newsletter recipients to determine if they found
the content valuable, what type of content they were interested in reading, and how often they would
like to receive the newsletter. In May, rather than using a third-party contactor, Idaho Power began
producing its email newsletter and renamedit Energt@Work to beffer align with the printed version of
the newsletter. The printed version is produced twice ayear, while the email version is produced
quarterly. Two issues of the email version include content that aligns with the printed version, and the
other two issues include more technical content.
Page 96 Demand-Side Management 2019 Annual Repod
ldaho Power Company Commercial/l ndustrial Sector Overview
The printed version of the newsletter was sent to 24,157 customers in April and24,505 customers in
November. Content included information on the Governor's Award for Energy Efficiency,
the company's clean energy goal and energy mix, Idaho Power's 2018 year in review, the Flex Peak
program, Commercial ESKs, customer success stories, how Idaho Power's energy prices compare to
prices nationally, electric vehicles, scams, and motor protection.
The email version of the newsletter was sent to 10,959 customers in May, 10,920 customers in July,
11,618 customers in October, and 11,603 customers in December. The May and October content was
similar to the printed content listed above. The more technical content in the July and December issues
included training opportunities, information on a toolkit to help small commercial buildings achieve
retro-commissioning at scale, results of a local school comfort study, an HVAC strategy to optimize for
unoccupied times, and information about dedicated outdoor air systems, Idaho Power's school cohort,
and price decreases.
Print Materials
In2019,Idaho Power finished updating its industry-specific tip brochures to incorporate
recommendations from the C&I Energy Efficiency Program's previous process evaluation. The
brochures discuss NEBs, the energy-use breakdown for the facility type (highlighted at the top), and
how to make the most energy-intense systems more efficient. The company updated program-related
brochures for restaurants, schools, healthcare, grocery, convenience stores, retail, and hotels. The
company also created new tip brochures for dairies, and breweries and wineries.
Airport Advertising
In 2019, approximately 4 million people traveled through the Boise Airport; according to airport
officials, half of them were traveling for business. To reach business customers, Idaho Power placed trvo
backlit display ads throughout the airport in2019. An ad featuring program participants was located in
the baggage claim area, while an ad on alternating airport display boards highlighted the company's
clean energy goal-Clean Today. Cleaner Tomorrow.@-and the role that energy efficiency plays in
achieving that goal. The company also placed ads on the airport's TV screens from January through
mid-June.
Radio
New in 2019,Idaho Power sponsored messages on public radio stations in Boise, Twin Falls, and
Pocatello from July through September. The company ran a total of 385 messages in Boise and Twin
Falls, and 513 messages in Pocatello.
Digital
Beginning in August 2019,Idaho Power launched search engine marketing to display Idaho Power's
C&I Energy Efficiency Program near the top of the search results with the paid search terms when
customers search for energy efficiency business terms. From August through December, these ads
received 39,540 impressions and 1,043 clicks.
The company ran digital ads on the ldaho Business Review website and sponsored the online Business
News section of their website for the year. These ads received340,234 impressions and 1,548 clicks to
the Idaho Power Savings For Your Business web page.
Demand-Side lManagement 2019 Annual Report Page 97
Commercial/lndustrial Sector Overview ldaho Power Company
The company also developed and launched a web page in October specific to the new SBDI program
Social Media
Idaho Power continued using weekly Linkedln posts focused on energy-saving tips, program details,
incentives, and event information. These posts also highlighted companies who used the programs and
included photos of large-format check presentations and success story videos. When appropriate,
these messages were also shared on Idaho Power's Facebook and Twitter pages. The company also
boosted Facebook posts related to some of the public relations success stories and check presentations
listed below.
The company continued using paid Linkedln ads to promote the C&I Energy Efficiency Program.
Several of the ads promoted all of the C&I Energy Efficiency Program offerings in a carousel format
(Figure 24) that allowed users to click through and view each offering. Idaho Power placed several ads
targeted toward a variety ofjob titles that typically have an interest in, or input about, energy efficiency
projects including C-suite executives; engineers; architects; and sustainability, maintenance,
and facilities contacts. Targeting was only available to Linkedln users in the Boise and Pocatello areas-
approximately 84,000 individuals. The ads resulted in 368,593 impressions and 2,650 website clicks.
ldaho Power
9.315 followers
1Omo
ldaho Power's Commercial & lndustrial Energy Efficiency Program can help you save
energy and money.
lncentives for Energy-saving Upgrades lncentives for Energy-saving
Construction
O G O 283' 'lo comments
Figure 24. C&l Energy Efficiency Program ad on Linkedln
Public Relations
Idaho Power provides public relations support to customers who want to publicize the work they have
done to become more energy efficient. Upon request, Idaho Power creates large-format checks used for
media events and/or board meetings. Idaho Power will continue to assist customers with public relations
E
RETROFITS
l-rmt€Po/t/ER
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Page 98 Demand-Side Management 2019 Annual Report
ldaho Power Company Commercial/lndustrial Sector Overview
opportunities by creating certificates for display within their buildings and speaking at press events, if
requested.
ln2019,Idaho Power produced checks and/or sent news releases for several companies and
organizations, including the city of Jerome, Boise Centre, ON Semiconductor, Idaho College of
Osteopathic Medicine (ICOM), Lamb Weston, Wendell School District, city of McCall, and the Idaho
State Museum.
The incentives and savings that businesses realize through energy efficiency are put to a variety of uses
The ICOM (Figure 25) recently used their incentive to invest in their students-our future doctors. Dr.
Tracy J. Farnsworth, ICOM President said:
I am extremely proud our college has taken these important steps to conserve energy
throughout the facility. I am also proud to announce the rebate ICOM received from
Idaho Power will be used to support our student-doctors in the form of financial awards
to help offset the cost of tuition as they pursue their goal of becoming physicians.
L\l \-I
Figure 25. Check presentation to the ldaho College of Osteopathic Medicine
The company also released a success story video on YouTube highlighting how the South Meridian
YMCA and its members benefitted from Idaho Power's energy efficiency programs. The video was
shared on Idaho Power's social media channels, the Conneclions newsletter, a News Briefs article to
media, and the Energ1,,@Worfr newsletter.
Demand-Side Management 2019 Annual Report Page 99
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Commercial/l ndustrial Sector Overview ldaho Power Company
Association and Event Sponsorships
Idaho Power's C&I Energy Efficiency Program sponsors a number of associations and events,
including the Grow Smart awards; Top Projects Awards; BOMA symposium; American Society of
Heating, Refrigeration, and the Air Conditioning Engineers (ASHRAE) Technical Conference.
Idaho Power sponsored the BOMA Commercial Real Estate Symposium February l2,in Boise.
The Idaho Power Customer Relations & Energy Efficiency senior manager spoke about how the
company is positioned to manage growth with clean energy, low prices, reliable service, and energy
efficiency, and demand-response programs. The company also developed slides with key company facts
that rotated on the screen before the event, hosted a booth with energy efficiency materials, and placed
an energy efficiency flyer on each table setting.
Customer Safisfaction
Idaho Power conducts the Burke Customer Relationship Survey each year. Ir,2019,63% of small
business survey respondents indicated Idaho Power is meeting or exceeding their needs with information
on how to use energy wisely and efficiently.
Seventy-one percent of small business respondents indicated Idaho Power is meeting or exceeding their
needs by encouraging energy efficiency with its customers. Fifty-eight percent of Idaho Power small
business customers surveyed lri,2019 indicated the company is meeting or exceeding their needs in
offering energy efficiency programs, and20o/o of the small business survey respondents indicated they
have participated in at least one Idaho Power energy efficiency program. Of the small business survey
respondents who have participated in at least one Idaho Power energy efficiency program, 95Yo are
"veryl'or "somewhat" satisfied with the program.
kr2019,59%o of large corlmercial and industrial survey respondents indicated Idaho Power is meeting
or exceeding their needs with information on how to use energy wisely and efficiently.
Seventy-five percent of large commercial and industrial respondents indicated Idaho Power is meeting
or exceeding their needs by encouraging energy efficiency with its customers. Sixty-four percent of
Idaho Power large commercial and industrial customers surveyed in20l9 indicated the company is
meeting or exceeding their needs in offering energy efficiency programs, andT6oh of the large
commercial and industrial survey respondents indicated they have participated in at least one
Idaho Power energy efficiency program. Of the large commercial and industrial survey respondents who
have participated in at least one Idaho Power energy efficiency program, 96o/o are "very" or "somewhat"
satisfied with the program.
Training and Education
Ir,2019,Idaho Power engineers, program staff, field representatives, and hired consultants continued to
provide technical training and education to help customers learn how to identify opportunities to
improve energy efficiency in their facilities. The company has found that these activities increase
awareness and participation in its energy efficiency and demand response programs and enhance
customer satisfaction. To market this service and distribute the training schedule and resources,
Page 100 Demand-Side Management 2019 Annual Report
ldaho Power Company Commercial/lndustrial Sector Overview
Idaho Power used its website and Energt@Work newsletters. Also, key account energy advisors and
program energy efficiency engineers emailed training announcements to existing customers.
Dwing each training session, a key account energy advisor gave an overview of the commercial and
industrial programs available to customers.
As part of this outreach activity, Idaho Power collaborated with and supported stakeholders and
organizations such as: IDL, BOMA, US Green Building Council (USGBC), ASHRAE, and lntemational
Building Operators Association (IBOA). Using Idaho Power funding, the IDL performed several tasks
aimed at increasing the energy efficiency knowledge of architects, engineers, trade allies, and customers.
Specific activities included sponsoring a Building Simulation Users Group (BSUG), conducting Lunch
& Learn sessions held at various design and engineering firms, and offering a TLL.
Idaho Power delivered eight days of technical classroom-based training sessions in2019 at no cost to
the customers. Of the sessions, one was a two-day class and the others were one-day classes. Topics
included the following:
o Commercial/IndustrialMotorEfficiency(Boise)
o CommerciaUlndustrial Adjustable Speed Drives (Boise)
o HVAC Conffols Training (Twin Falls), two-day class
o lntroduction to Unitary Air Conditioning (Nampa)
o Advanced Unitary Air Conditioning (Nampa)
o Fan Assessment Training (Pocatello)
o Retro-Commissioning Sensor Suitcase Training (Boise)
The level of participation in 2019 remained high, with 211 attendees for the technical sessions.
Customer feedback indicated the average satisfaction level was 93o/o.Idaho Power's average cost to
deliver the technical trainings in2019 was approximately $5,909 per class.
Idaho Power paid at least 50% of the cost for Idaho Power customers to take part in IBOA educational
classes including the Building Operator Certification (BOC) Level 2 (consisting of seven, day-long
classes). Ir.2019,14 Idaho Power customers attended the Level2 classes.
Field Staff Activities
Idaho Power field staff are on site with customers each day. Idaho Power energy advisors use a variety
of Idaho Power-developed programs, tools, and services to help customers with their energy-related
questions and challenges. The company sets activity goals for its energy advisors designed to engage
customers in the energy efficiency programs such as a specific number of site visits or projects.
Additionally, program specialists and engineers work closely with field energy advisors to leverage
established customer relationships. For example, residential and commercial energy advisors distribute
informational materials to trade allies and other market participants who, in turn, support and promote
Idaho Power's energy efficiency programs.
Demand-Side Management 2019 Annual Report Page 10'1
Commercial/lndustrial Sector Overview ldaho Power Company
Customers regularly ask how to get the most out of their energy dollar. Idaho Power staff has been
trained to properly advise customers in the wise use of energy-specific energy efficiency measures and,
when needed, can recommend where to find answers. Idaho Power is equipped with experienced
engineers, technically proficient personnel, and an extensive network of nationally recognized
organizations, contacts at neighboring western electrical utilities, and energy efficiency clearing houses
to handle energy-related questions.
Page 102 Demand-Side Management 2019 Annual Report
ldaho Power Company Commercial Sector-C&l Energy Efficiency Program
Commercial and lndustrial Energy Efficiency Program
2019 2018'
Participation and Savings.-
Participants (projects/kits)
Energy Savings (kWh)'*
Demand Reduction (MW)
1,470
133,865,895
nla
3,387
95,759,049
nla
Program Gosts by Funding Source.'.'
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$21,111,360
$545,544
$52,501
$2'1,709,405
$16,281,639
$720,714
$1 2,1 56
$17,014,s09
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.013
$0.030
$0.015
$0.032
BenefiUcost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiVCost Ratio
3.56
2.00
3.75
1.87
- ln 2018, Commercial ESKs were included in reported program participants, energy savings, and dollars. Numbers included 1,652
Commercial Energy-Saving Kits totaling 442,'170 kWh and $146,174, which are now broken out separately in its own section in this report.
**Metrics for each option (New Construction, Custom Projects, and Retrofits) are reported separately in the appendices and in Supplement 1:
Cosl-Effecflyeness.
***2019 total includes 117 ,223 kWh of energy savings trom 12 Green Motors projects.
**2019 dollars include totals for New Construction, Custom Projects, and Retrofits.
Description
Three major program options targeting different energy efficiency projects are avallable to commercial,
industrial, govemmental, schools, and small business customers in the company's Idaho and Oregon
service areas: Custom Projects, New Construction, and Retrofits.
Custom Projects
The Custom Projects option provides incentives for energy efficiency modifications to new and existing
facilities. The goal is to encourage energy savings in Idaho and Oregon service areas by helping
customers implement energy efficiency upgrades. lncentives reduce customers' payback periods for
custom modifications that might not be completed otherwise. The Custom Projects option also offers
energy assessment/audit services to help identify and evaluate potential energy-saving modifications or
projects.
lnterested customers submit a pre-approval application to Idaho Power for potential modifications
identified by the customer, Idaho Power, or a third-party consultant. Idaho Power reviews each
application and works with the customer and vendors to gather sufficient information to support the
energy savings calculations. A1l lighting projects use the Idaho Power Lighting Tool to calculate the
annual energy savings and to determine the incentive.
Each project is reviewed to ensure energy savings are achieved. Idaho Power engineering staff or a
third-party consultant verifies the energy savings methods and calculations. Through this verification
process, the end use measure information, project photographs, and project costs are collected.
Demand-Side [Management 2019 Annual Report Page 103
Commercial Sector-C&l Energy Efficiency Program ldaho Power Company
On many projects, especially the larger and more complex projects, Idaho Power or a third-party
consultant conducts on-site power monitoring and data collection before and after project
implementation. The measurement and verification (M&V) process helps ensure the achievement of
projected energy savings. Verifying applicants' information confirms energy savings are obtained and
are within program guidelines. If changes in project scope take place, Idaho Power will recalculate
energy savings and incentive amounts based on the actual installed equipment and performance.
Once the project is completed, customers submit a payment request; in some cases, large,
complex projects may take as long as two years or more to complete. Every payment application is
verified by Idaho Power staff or an Idaho Power contractor.
New Construction
The New Construction option enables customers in Idaho Power's Idaho and Oregon service areas to
incorporate energy-efficient design feafures and technologies to new construction, expansion, or major
remodeling projects. New construction and major renovation project design and construction life is
much longer than small retrofits and often encompasses multiple calendar years. Originated in2004,
the option currently offers a menu of thirty-three measures and incentives for efficient lighting,
cooling, the building shell, controls, appliances, electric water heating, refrigeration, office equipment,
and compressed air projects. The customer may otherwise lose savings opportunities for these types
ofprojects.
Retrofits
The Retrofits option is Idaho Power's prescriptive measure option for existing facilities. This part of the
program encourages customers in Idaho and Oregon to implement energy efficiency upgrades by
offering incentives on a defined list of measures. Eligible measures cover a variety of energy-saving
opportunities in lighting, HVAC, building shell, food service equipment, and other commercial
measures. Customers can also apply for non-standard lighting incentives. A complete list of the
measures offered through Retrofits is included in Supplement l: Cost-Effectiveness.
Program Activities
Idaho Power has found providing facility energy assessments/audits, customer technical training,
and education services are key to encouraging customers to consider energy efficiency modifications.
The 2019 activities not already described in the Commercial and Industrial Sector Overview are below.
Custom Projects
In2019,Idaho Power made several improvements to the C&I Energy Efficiency Program in response to
recommendations from the Custom Projects Impact Evaluation (2018) by Tetra Tech. Changes are
detailed in the Custom Projects Process Improvements subsection below. The complete evaluation
report is available in Idaho Power's Demand-Side Management 2018 Annual Report: Supplement 2:
Evaluation.
Incentive levels for the non-lighting projects remained the same in20l9, at 18 cents per kWh of
first-year savings, up to 70Yo of the project cost. The Custom Projects option had a successful year with
a total of 257 completed projects, 1 1 of which were in Oregon. Custom Projects achieved energy savings
of 70,434 MWh (Table 14). Energy savings increased in2019by 50% over 2018. Idaho Power also
received 184 new applications representing a potential of 72,504 MWh of savings on future projects.
Page 104 Demand-Side Management 2019 Annual Report
ldaho Power Company Commercial Sector-C&l E nergy Efficiency Prog ram
Table 14. Custom Projects annual energy savings by primary option measure, 2019
Option Summary by Measure
Number of
Projects kWh Saved
Retro-commissioning
Energy Management
Compressed Air
Contro|s.............
HVAC................
Lighting
Other.....
Total'
3
21
15
2
6
166
3
3
'15
23
257
3,544,308
6,545,734
4,116,710
353,474
3,016,485
23,235,342
7,679,559
5,488,869
12,369,982
4,083,457
70,433,920
Pump............
Refrigeration.
Variable Frequency Drive (VFD)
*Does not include Green Motor lnitiative project counts and savings.
Custom Projects engineers and the key account energy advisors visited large-commercial and indushial
customers to conduct initial facility walk-throughs, commerciaVindustrial efficiency program
informational sessions, and training on specific technical energy-saving opportunities. Idaho Power also
hosted a booth at the 2019 Idaho Rural Water Conference , the 2019 Idaho Reuse and Operators
Conference, and the 2019 ASHRAE Technical Conference. Custom Projects engineers gave
presentations on Idaho Power progftIms and offerings at the Cohort for Schools Mid-term and Final
Workshops,2019 Idaho Rural Water Conference,2019Idaho Reuse and Operators Conference,
2019 NEEA Efficiency Exchange, and the 2019 American Council for an Energy-Efficient Economy
(ACEEE) Summer Study on Energy Efficiency in lndustry.
Idaho Power funds the cost of engineering services, up to $4,500, for conducting energy scoping
assessments/audits to encourage its larger customers to adopt energy efficiency improvements.
Idaho Power contracted with five firms to provide scoping assessments/audits and general energy
efficiency engineering support services.
In 2019, Idaho Power contractors initiated 29 scoping audits/assessments and seven detailed
assessments/audits on behalf of Idaho Power customers. These assessments/audits identified almost
17,000 MWh of savings potential and will be used to promote future projects.
Cohorts and Offerings
The Municipal Water Supply Optimization Cohort (MWSOC), Wastewater Energy Efficiency Cohort
(WWEEC), and Continuous Energy Improvement (CEI) Cohort for Schools program offerings are also
driving a significant number of new projects in addition to increasing vendor engagement from the
Streamlined Custom Efficiency (SCE) offering. The company continues to expand the cohort offerings
to new customers. tn2019, Custom Projects continued five offerings in an effort to increase the total
program savings: the four listed above and the Eastern Idaho Water Cohort in a joint effort with BPA
and Rocky Mountain Power. Each is described below.
Demand-Side Management 2019 Annual Report Page 105
Commercial Sector-C&l E nergy Efficiency Prog ra m ldaho Power Company
Municipal Water Supply Optimization Cohort
The MWSOC began in January 2016. The goal of the cohort was to equip water professionals with the
skills necessary to independently identify and implement energy efficiency opportunities that produce
long-term energy and cost savings.
Second-year incentives and savings totaled $22,105 and 569,568 kWh/year with most incentives paid at
70o/o of the eligible cost. Second-year incentives were processed, and savings were reported in 2019.
Some participants completed capital projects that were encouraged and discussed in workshops and
energy assessments/audits. These capital projects' savings are significant and recorded as Custom
Projects savings, not as MWSOC savings.
Idaho Power offered to continue the cohort for 11 of the original 15 participants. Idaho Power offered
two continuation workshops in2019.Idaho Power's contractor contacted participants to check on
project progress and opportunities and to address energy model data updates. Custom Projects engineers
conducted multiple informational meetings for civil engineers who specialize in water and wastewater
designs to educate them on the C&I Energy Efficiency Program, the assessment/audit process,
energy efficiency opportunities, and available tools and resources. A draft third-year report is expected
in2020.
Wastewater Energ,t Efficiency Cohort
In January 2014, Custom Projects launched WWEEC, a two-year cohort training approach and
incentives for low-cost or no-cost energy improvements for I I municipal wastewater facilities in Idaho
Power's service area. In 20l6,Idaho Power decided to extend the WWEEC to further engage customers.
Seven of the 11 original participants are engaged in the WWEEC Continuation with many of the original
participants starting major construction projects in years two and three of WWEEC.
Third-year incentives and savings were processed and reported in 2019, totaling $1,349 and
895,492 kWh/yr. No project-level incentives exceeded 70o/o of the eligible costs. Fourth-year incentives
and savings, also processed and reported,in2019, totaled $638 and 901,315 kWh/year and did not
exceed 70oh of the eligible costs. Some WWEEC participants completed capital projects that were
promoted in workshops and energy assessments/audits. These capital projects' savings are significant
and are reported separately as Custom Projects, not as a WWEEC savings number. ln the third and
fourth year, the consultant minimally contacted participants to check on progress, discuss opportunities,
to address energy model data updates.
Continuous Energt Improvement Cohort for Schools
The goal of this cohort is to equip school district personnel with hands-on training and guidance to help
them get the most out of their systems while reducing energy consumption. The second year of the
Cohort for Schools ran from January 2018 through May 2019. Six school districts of the original nine
continued to implement CEI concepts and planned activities for the cohort. The cohort is implemented
by a third-party consultant that provided final savings reports which showed a total second-year energy
savings of 3,755,858 kWh/yr.
After second-year reports were reviewed by Idaho Power and incentives paid to the participants,
activities were suspended until third-year activities commenced in fall 2019. One school district
Page 106 Demand-Side Management 2019 Annual Report
ldaho Power Company Commercial Sector-C&l Energy Efficiency Program
withdrew from the cohort at the end of 2018, the remaining five continued into 2019. Of those five,
three districts are now modeling all schools in their district, one district added five new facilities to the
cohort, and another added three.
Activities in 2019 included managing a register of energy efficiency opportunities for each facility
detailing low-cost and no-cost opportunities to reduce energy consumption. The consultant worked with
each participant to complete as many opportunity register items as possible. Afterward, the consultant
checked in monthly by phone to review opportunity register items and to discuss current activities.
Additionally, Idaho Power initiated scoping assessments/audits for each new facility to identify capital
project opportunities to aid the strategic capital planning process. Idaho Power provided program and
incentive information, both in hard copy and electronically, along with many other energy-saving
resources pertinent to school facilities.
Over the surlmer of 2019, recruiting began for new participants. Twelve new school districts showed
initial interest, and five have begun participating. These districts are developing their energy teams,
building initial facility energy models, and going through training on various aspects of CEI and energy
efficiency. A mid-term workshop is scheduled for January 8,2020, where school districts will report
their results through the end of 2019.
Third-year activities will continue until May 3I,2020.Idaho Power will then review final M&V reports
to establish energy savings and eligible costs for the third-year activities and will distribute the
corresponding incentives to participating school districts.
Streamlined Custom Efficiency
Started in2013, the SCE offering continues to keep vendor engagement high, targeting projects that may
have typically been too small to participate in the Custom Projects option. Currently, the SCE offering
provides custom incentives for refrigeration controllers for walk-in coolers, process-related VFDs,
and some other small, vendor-based projects that do not qualify for prescriptive incentives.
ln August 2018, the fast-acting doors and small compressed air measures were moved out of SCE to
prescriptive Retrofits and New Construction offerings because Idaho Power had developed a good
understanding ofthe appropriate energy savings, projects costs, and incentives for these types ofprojects
based on SCE experience. The consultant managing SCE has continued to support vendors and
customers working with these measures to ensure the correct incentive paperwork and supporting
information is submitted to the prescriptive programs. If these projects do not qualify for prescriptive
incentives but are cost-effective, they are routed through the SCE process for review.
Idaho Power contracted with a third party to manage SCE data collection and analysis for each project.
Ila20l9, the SCE offering processed 34 projects totaling 4,40L,474 kWh of savings and 5624,422.25
in incentives.
Eastern ldaho Water Cohort
The Eastern Idaho Water Cohort began in January 2018 with the goal to offer the MWOSC to the
eastern part of Idaho Power's service area. This was accomplished in collaboration with Rocky
Mountain Power and BPA to deliver joint workshops for customers located in eastern Idaho. Two Idaho
Power customers participated. First-year incentives were processed, and savings were reported in 2019
Demand-Side Management 2019 Annual Report Page 107
Commercial Sector-C&l Energy Efficiency Program ldaho Power Company
totaling $11,979 and,423,501 kWh/yr. In the second year of the offering, Idaho Power's contractor
contacted participants to check on project progress and opportunities and to address energy model data
updates. A draft of the second-year energy savings report is expected in2020.
Green Motors lnitiative
Idaho Power participates in the Green Motors Practices Group's (GMPG) Green Motors lnitiative
(GMD.Under the GMI, service center personnel are trained and certified to repair and rewind motors in
an effort to improve reliability and efficiency. If a rewind returns a motor to its original efficiency,
the process is called a "Green Rewind." By rewinding a motor under this initiative, customers may save
tp to 40o/o of the cost of a new motor. The GMI is available to Idaho Power's agricultural, commercial,
and industrial customers.
Currently, nine motor service centers have signed on as GMPG members in Idaho Power's service area.
Under the initiative, Idaho Power pays service centers $2 per horsepower (hp) for each National
Electrical Manufacturers Association (NEMA)-rated motor up to 5,000 hp that received a verified Green
Rewind. Half of that incentive is passed on to the customer as a credit on their rewind invoice. The
GMPG requires all member service centers to sign and adhere to the GMPG Annual Member
Commitment Quality Assurance agreement. The GMPG is responsible for verifying QA.
In2019, a total of 12 C&l customers' motors were rewound, and the savings for the Green Rewinds is
1r7,223 kwh.
Custom Projects Process Improvements
Ir,2019,Idaho Power responded to the five recommendations for the Custom Projects option from the
2018 impact evaluation. The recommendations have been addressed as follows:
o Collect and file electronic calculators-this recommendation is in regard to SCE projects and the
supporting Excel-based calculators used to estimate energy savings. The consultant managing
SCE projects has now been asked to provide the electronic calculators for all future SCE
projects.
. Consider including post-verification customer follow-up for control-based projects---due to
variation in savings for projects with controls and the potential for backsliding, along with
the value Idaho Power places on customer relationships, the evaluator recommended
post-verification visits to discuss control settings and the potential adjustment impacts.
This recommendation has led the company to add a new "Maintaining Savings" section to the
letters it sends to customers when projects are completed. This section lists the primary control
settings and other operational parameters that affect energy savings. The managing consultant
also sends SCE project participants an email with the "Maintaining Savings" information.
o Review goals for the Streamlined Custom Efficiency process--quarterly meetings were held
with the managing consultant throughout 2019 with a focus on reviewing goals and adjusting
where appropriate. This has led to improved reporting and tracking as well as to the development
of new vendor relationships and potential SCE projects.
Page 108 Demand-Side Management 2019 Annual Report
ldaho Power Company Commercial Sector-C&l Energy Efficiency Program
o Continue close communications with Wastewater Cohort contacts-Idaho Power will continue to
maintain communication with Wastewater Cohort contacts through the cohort continuation and
the key account energy advisor.
o Review the following energy calculation components for improved accuracy.
o Use RTF method for New Construction Baseline-through the Custom Project option each
project baseline is considered on a case-by-case basis with care to model the site-specific
situation as accurately as possible. The results are more accurate when using the existing
operation of a specific custom project than when using an average baseline. Current energy
codes, RTF baselines, and other industry standards are used and deemed most appropriate for
a given situation.
o Use rated capacity and wattage for equipment-this recommendation is followed in general,
and a change in review practices is not warranted. After further review of this
recommendation with the evaluator, it was determined this recommendation stemmed from
an IIVAC and a lighting project. Idaho Power uses rated capacity for FIVAC and lighting
equipment in savings calculations. Multiple sources often exist for equipment's rated
capacity. The evaluator used a different source than Idaho Power, which made a slight
difference on a couple ofthe projects.
. Consider requiring a pump curve submission for pumping projects-Pumps curves are being
requested whenever they are available. Idaho Power does use pump curves for helping
calculate energy savings on pumping projects. However, in some cases they are unavailable
due to missing customer or vendor records or an inaccessible well pump. Since results from
the evaluation were received, Idaho Power has instructed its contractor for SCE projects to
specifically provide pump curves on all pump-related projects where possible. These were
being submitted in most cases, but have now officially been requested for all projects
involving pumps.
o Monitor specific dairy projects for adjustments to incoming milk temperature-for projects
associated with cooling milk, it was suggested that an incoming milk temperature of 95oF be
used in lieu of 98oF. This recommendation has been provided to the consultant managing
SCE projects and will be used for future milk-cooling projects.
IVew Construction
[n2019,168 projects were completed, resulting in20,640,334 kWh in energy savings in Idaho and
Oregon. New Construction had a 610/o increase in total projects and a 54oh increase in total savings
compared to 2018.
Maintaining a consistent offering is important for large projects with long construction periods;
however, changes are made to enhance customers' choices or to meet new code changes. Idaho Power
tries to keep the New Construction option consistent by making changes approximately every other year.
Idaho Power performed a review of the New Construction measures in 2018 based on the 2015 IECC
information updated in the TRM. Idaho Power refined the list of measures offered after the review,
and these measures have remained consistent through 2019.
Demand-Side Management 2019 Annual Report Page 109
Commercial Sector-C&l Energy Efficiency Program ldaho Power Company
ln addition to the customer incentive, a professional assistance incentive is available to architects and/or
engineers for supporting technical aspects and documentation of a project. The incentive is equal to llYo
of the participant's total incentive, up to a maximum amount of $2,500. In2019,75 projects received
this incentive comparedto 44 projects in 2018, and 39 projects in2017.
Idaho Power representatives visited five architectural and engineering firms in Boise in2019 to build
relationships with the local design community and to discuss Idaho Power's C&I Energy Efficiency
Program.
The New Construction option continued random installation verification on 10% of projects in2019.
The purpose of the verifications is to confirm program guidelines and requirements are adequate and
ensure participants are able to provide accurate and precise information with regard to energy efficiency
measure installations. The University of Idaho's IDL completed on-site field verifications on 17 of the
168 projects----over 10% of the total completed. Only minor discrepancies were identified in verified
projects.
Retrofits
The Retrofits option experienced substantial energy savings in2019. Lighting retrofits comprised the
majority of the projects and energy savings.
Idaho Power performed a review of the Retrofits lighting measures, after which the company increased
the incentive on two measures and made enhancements to the Idaho Power Excel@ lighting tool.
Idaho Power facilitated six program update workshops across its service area targeting electrical
contractors, electrical suppliers, non-lighting contractors, and large customers, with 93 in attendance.
To improve understanding of networked lighting controls among electrical contractors and the design
community, Idaho Power hosted two hands-on technical Networked Lighting Controls classes. Forty-
two electricians, architects, engineers, and large customers in attended. The courses were offered by the
Seattle Lighting Design Lab (LDL), with co-funding support from NEEA through its Luminaire Level
Lighting Controls (LLLC) Initiative. Attendee feedback was positive, and Idaho Power received
requests for additional training on the topic.
Idaho Power staff and contractors continued to work with electrical contractors and electrical equipment
suppliers across its service area to respond to inquiries, strengthen relationships, encourage participation,
increase knowledge of the incentives, and receive feedback about the market and individual experiences.
Idaho Power continued its contracts with kW Engineering, RM Energy Consulting, and Evergreen
Consulting Group to provide ongoing program support for lighting and non-lighting reviews and
inspections, as well as contractor outreach.
Marketing Activities
Idaho Power continued to market the C&I Energy Efficiency Program as a single offering to businesses.
See the Sector Overview for the company's efforts to market the C&I Energy Efficiency Program.
Below are the option-specific marketing efforts for 2019.
Page 110 Demand-Side Management 2019 Annual Report
ldaho Power Company Commercial Sector-C&l Energy Efficiency Program
Custom Projects
In addition to program-level marketing activities, Idaho Power continued to present large-format checks
to interested Custom Projects participants and publicized these events to local media, when applicable.
The company also released its WWEEC Success Story and Energy-Saving Tips completed in late 2018.
New Construction
In October, Idaho Power mailed a letter promoting the New Construction option along with the C&I
Energy Efficiency Program brochure to 240 architects and engineers. Idaho Power sent program
brochures to the City of Boise Public Works office to display at the welcome counter.
Idaho Power also continued to place banners on select construction sites highlighting that the facility is
being built or enhanced with energy effrciency in mind. Banners were placed at St. Luke's McCall
Medical Center and at the Kuna School District.
Figure 26. Energy-efficiency banner display at Kuna School District building site
Retrofits
ln2019,Idaho Power developed and printed a Retrofits brochure outlining each of the program's
incentives. The company also sent direct-mail letters to 1,553 restaurants in March; 627 convenience
stores in June; and 1,911 retail facilities, grocery stores, and dairies in September. Each letter was
customized with Retrofits incentives specific to each industry and included a brochure highlighting
industry-specific energy- saving tips.
Green Motors lnitiative
In an effort to increase participation for this measure, Idaho Power has enhanced the Green Motors web
page and visibility in various marketing materials and promoted the incentive on Linkedtn. A direct
phone number (208-388-2660) and a new email address ([e-mail]) were added so
customers and motor centers can contact an Idaho Power representative about GMI more quickly.
Page 111Demand-Side Management 2019 Annual Report
Commercial Sector-C&l Energy Efficiency Program ldaho Power Company
Cost-Effectiveness
Custom Projects
Historically, all projects submitted through the Custom Projects option must meet cost-effectiveness
requirements, which include TRC, UCT, and PCT tests from a project perspective. The program requires
that all costs related to the energy efficiency implementation and energy-savings calculations are
gathered and submiued with the program application. Payback is calculated with and without incentives,
along with the estimated dollar savings for installing energy efficiency measures. As a project
progresses, any changes to the project are used to recalculate energy savings and incentives before the
incentives are paid to the participant. To aid in gathering or verifying the data required to conduct
cost-effectiveness and energy-savings calculations, third-party engineering firms are sometimes used to
provide an audit/assessment, or engineering measurement and verification services available under the
Custom Projects option.
The UCT and TRC ratios for the program are 3 .62 and | .92 respectively. An impact evaluation of the
program was conducted in 2018; however, a majority of the costs were incurred in2019.If the cost
incurred for the evaluations was removed from the program's cost-effectiveness, the UCT would be 3.63
and the TRC would be 1.93.
Details for the program cost-effectiveness are in Supplement l: Cost-Effectiveness.
New Construction
To calculate energy savings for the New Construction option, Idaho Power verifies the incremental
efficiency of each measure over a code or standard practice installation baseline. Savings are calculated
through two main methods. When available, savings are calculated using actual measurement
parameters, including the efficiency of the installed measure compared to code-related efficiency.
Another method for calculating savings is based on industry standard assumptions, when precise
measurements are unavailable. Because the New Construction option is prescriptive and the measures
are installed in new buildings, there are no baselines of previous measurable kWh usage in the building.
Therefore, Idaho Power uses industry standard assumptions from the IECC to calculate the savings
achieved over how the building would have used energy absent of efficiency measures.
New Construction incentives are based on a variety of methods depending on the measure type.
lncentives are calculated mainly through a dollar-per-unit equation using square footage, tonnage,
operating hours, or kW reduction.
Based on the current deemed savings value from the TRM, nearly all measures were cost-effective,
with the exception of some A/C units and heat pump units from the TRC perspective. Idaho Power
determined these measures met at least one of the cost-effectiveness exceptions outlined in OPUC Order
No. 94-590. Idaho Power had received a cost-effectiveness exception on these measures when it filed
changes to the program in 2018 under Advice No. 18-08.
The UCT and TRC ratios for the program are 3.15 and 2.88 respectively. An impact evaluation was
conducted for the program in2019. As part of the evaluation, the evaluators estimated non-energy
impacts based on certain end-uses. These non-energy impacts account for the increase in TRC from
1.79 to 2.88 between 2018 and 2019 despite the application of the 2017 DSM alternate cost
Page 112 Demand-Side Management 2019 Annual Report
ldaho Power Company Commercial Sector-C&l Energy Efficiency Program
assumptions. Finally, if the amount incurred for the 2019 evaluation was removed from the program's
cost-effectiveness, the UCT would be 3.18, while the TRC would be 2.90.
Complete updated measure-level details for cost-effectiveness can be found in the 2018 Supplement l:
Cost-Effectiveness.
Retrofits
For 2019, Idaho Power used most of the same savings and assumptions as were used after the program
changes in 2018 for the Retrofits option. For all lighting measures, Idaho Power uses a Lighting Tool
developed by Evergreen Consulting Group, LLC. An initial analysis was conducted to see if the lighting
measures shown in the tool were cost-effective based on the average input of watts and hours of
operation, while the actual savings for each project are calculated based on specific information
regarding the existing and replacement fixture. For most non-lighting measures, deemed savings from
the TRM or RTF are used to calculate the cost-effectiveness.
While all measures pass the UCT, several measures are not cost-effective from the TRC perspective.
These measures include high-efficiency A/C units and heat pump units. After reviewing these measures,
Idaho Power determined the measures met at least one of the cost-effectiveness exceptions outlined in
OPUC Order No. 94-590. These cost-effectiveness exceptions were approved by the OPUC in
Advice No. 18-08.
The UCT and TRC ratios for the program are 3.68 and 1.85 respectively. An impact evaluation was
conducted for the program in 2019. As part of the evaluation, the evaluators estimated non-energy
impacts based on certain end-uses. These non-energy impacts account for the increase in TRC from
1.45 to 1.85 between 2018 and2019 despite the application of the 2017 DSM alternate cost
assumptions. Finally, if the amount incurred for the 2019 evaluation was removed from the program's
cost-effectiveness, the UCT would be 3.70 while the TRC would be 1.86.
Complete updated measure-level details for cost-effectiveness can be found in Supplement l:
Cost-Effectiveness.
Evaluations
ln20l9, DNV GL was retained to conduct an impact evaluation for the New Construction and Retrofits
options of the C&I Energy Efficiency Program. The initial results are below. For both New Construction
and Retrofits, Idaho Power will consider any recoflrmendations from these evaluations in2020. See the
complete impact evaluation reports in Supplement 2: Evaluation.
/Vew Construction
Dln/ GL found the overall realization rate for the program was 100%. While the tracking database and
documentation was well-organized, the evaluators had a few recommendations to improve the level of
details provided in the database.
Retrofits
Dln/ GL computed the overall realization rate for the program tobe99.4oh with minor adjustments
made on three projects. For t'wo of the projects, Idaho Power had already fixed the issues for 2019
saving calculations. The evaluators found the program to be well-organized and the assumptions for the
Demand-Side Management 2019 Annual Report Page 113
Commercial Sector-C&l Energy Efficiency Program ldaho Power Company
program well-documented. Additionally, they acknowledge how program staff proactively adjusts
savings for special cases.
2020 Program and Marketing Strategies
Idaho Power will expand its promotion of the C&I Energy Efficiency Program to additional online and
print business publications. The three options will continue to be marketed as part of Idaho Power's C&I
Energy Efficiency Program. Beginning in2020,Idaho Power will focus on the UCT to determine cost
effectiveness of the C&I Energy Efficiency Program options. Below are specific strategies that apply to
the individual options of the program for 2020.
Custom Projects
Over the years, the Custom Projects option has achieved a high service-area penetration rate with more
than90Yo of the large-power service customers having participated. Idaho Power is actively working to
support these customers in new ways and to find additional opportunities for cost-effective energy-
saving projects.
As a subset of the C&I Energy Efficiency Program, the Custom Projects option is designed to promote
cost-effective capital investment in energy efficiency projects, though the company has used it for
energy management projects in the past. ln 2020, the company plans to add the new energy management
incentive option for a variety of reasons. Compared to capital investment projects related to energy
efficiency, energy management proj ects:
o Tend to have a shorter measure life and a much lower cost.
o lnvolve O&M changes that save energy without intemrpting the customer's seryice or product.
o Support ldaho Power's goal to generate cost-effective energy savings from measures rooted in
low-cost or no-cost O&M improvements.
Activities and coaching will continue for the water and wastewater cohort participants and the Eastern
Idaho Water Cohort. Idaho Power is also investigating details related to continuation and/or expansion
of the CEI Cohort for Schools offering beyond the year-three completion scheduled for summer of 2020.
Idaho Power will continue to provide:
o Site visits by Custom Projects engineers and energy scoping audits/assessments to identify
proj ects and energy-savings opportunities
o M&V of larger, complex projects
o Technical training for customers
o Funding for detailed energy assessments/audits for larger, complex projects
New Construction
Idaho Power will continue to perform random post-project verifications on a minimum of 10% of
completed projects, sponsor technical training through the IDL to address the energy efficiency
education needs of design professionals throughout the Idaho Power service area, and build relationships
with local design professionals and organizations. Idaho Power will perform a review of the New
Construction measures in2020 based on an updated TRM reflective of the 2018 IECC.
Page 114 Demand-Side Management 2019 Annual Report
ldaho Power Company Commercial Sector-C&l Energy Efficiency Program
Retrofils,
Idaho Power will review local contractor/supplier participation in the Retrofits option to assess methods
to optimize participation.
Demand-Side Management 2019 Annual Report Page 1 15
Commercial Sector-Commercial Energy-Saving Kits ldaho Power Company
Commercial Energy-Saving Kits
2019 2018'
Participation and Savings
Participants (sites)
Energy Savings (kWh)
Demand Reduction (MW)
2,629
569,594
nla
1,652
442,170
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$154,632
$7,312
$0
$161,945
$144,436
$1,738
$0
$146,174
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/tWn;
$0.029
$0.029
$0.034
$0.034
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
1.57
2.52
1.56
2.50
*Participant counts, energy savings, and dollars were combined with the Commercial and lndustrial Energy Efficiency Program summary table
in the Demand-Side Management 2018 Annual Report.
Description
The Commercial Energy-Saving Kit (Commercial ESK) program is offered to commercial business
customers in Idaho and Oregon. Three industry-specific types are available for restaurants, retailers,
and offices (Table 15)-and each contains installation instructions and a variety of items intended
to help save energy related to lighting, hot water use, and intermittently used electrical devices.
Idaho Power uses a third-party vendor for kit assembly and mailing. The vendor sends the kit through
the mail directly to the customer on the company's behalf.
Table 15. lndustry-specific Commercial ESK contents
Restaurant Retail Office
(3) 9-watt LED Lightbulbs
(2) Bathroom Aerator 1.0 gpm
(2) Kitchen Aerator 1.5 gpm
(2) Exit Sign Retrofit
(1) Pre-rinse Spray Valve
(2) 9-watt LED Lightbulbs
(2) 8-watt LED BR30
(1) Bathroom Aerator 1.0 gpm
(2)Exit Sign Retrofit
(2) 9-watt LED Lightbulbs
(2) Bathroom Aerator 1.0 gpm
(1) Kitchen Aerator 1.5 gpm
(2) Exit Sign Retrofit
(1) Advanced Power Strip
The vendor also batch-ships kits to area Idaho Power offices for distribution by Idaho Power energy
advisors. An energy advisor may then deliver a Commercial ESK while visiting a small business
customer and use it as an introduction to the benefits of the other commercial energy efficiency
programs offered by the company.
Page 116 Demand-Side Management 2019 Annual Report
ldaho Power Company Commercial Sector-Commercial Energy-Saving Kits
Program Activities
In 2019, Idaho Power continued to offor Commercial ESKs, with a primary focus on small business
customers. Idaho Power distributed more than 2,629 kits (Table 16),85yo of which were distributed after
a customer spoke with a company representative on the phone.
Table 16. Energy savings by type and number of Commercial ESKs distributed
State Kit Type Total Distributed kWh Savings
ldaho Restaurant
Retail
Office
262
150
2,104
141,257
36,084
366,180
Oregon Restaurant
Retail
Office
17 9,1 65
722
1 6,1 86
3
Marketing Activities
Idaho Power promoted the Commercial ESK using Linkedln posts in January and February, and a
Linkedln ad targeting small businesses in September that resulted in 42,902 impressions and 188 clicks.
The company also included information on the kits in the spring Energt@Worft newsletter and in the
Retrofits letter to restaurants in March. ln August, the company launched an online order form to make
the ordering process easier for consumers, sent a follow-up email to kit recipients asking them to
complete an installation survey, and mentioned the kits during an energy efficiency-focused TV
segment.
Gost Effectiveness
Because no deemed savings values exist for the Commercial ESK program, Idaho Power made several
assumptions for each kit. When the offering launched in mid-2018, the installation rates of the items in
the kit was unknown. Idaho Power estimated the installation rates based on professional judgement.
A follow-up survey was sent to participants in 2019. Early results indicate installation rates may be
better than initially calculated. When final results are received, Idaho Power will review the results and
apply the installation rates for each kit type.
When the kits are distributed, the water heating fuel source is often unknown. lnitially, Idaho Power
assumed that 40o/o of kits are distributed to businesses with electric water heat. Idaho Power will update
this assumption if better data is obtained in2020.
For the LEDs and aerators, savings vary by kit type based on the average annual hours of use and annual
gallons of water used by business type. Savings for the pre-rinse spray valve in the restaurant kit is from
the RTF; it is adjusted based on an assumed installation rate and discounted based on the electric water
heat assumption.
For more information about the cost effectiveness savings and assumptions, see Supplement l:
Cost-Effectiveness.
Demand-Side Management 2019 Annual Report Page 117
93
Commercial Sector-Commercial Energy-Saving Kits ldaho Power Company
2020 Program and Marketing Strategies
ln2020,Idaho Power will continue working with the third-party vendor for Commercial ESK
distribution to area offices and small business customers. The marketing activities will include a
Linkedln ad and an online pop up during the My Account log in. Additionally, calls made to new
business customers will include the kit as one of the welcome offerings, and the online order form will
remain available through the company's website.
Page 118 Demand-Side Management 2019 Annual Report
ldaho Power Company Commercial Sector-Flex Peak Program
Flex Peak Program
2019 2018
Participation and Savings
Participants (sites)
Energy Savings (kWh)
Demand Reduction (MW)
145
nla
31
140
nla
33
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$75,306
$256,606
$294,911
$626,823
$58,727
$64,316
$310,270
$433,313
Program Levelized Costs
Utility Levelized Cost ($/XWn1
Total Resource Levelized Cost ($/kwh)
nla
nla
n/a
nla
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
Description
The Flex Peak Program is a voluntary program where participants are eligible to earn a financial
incentive for reducing load. The program is available to Idaho and Oregon commercial and industrial
customers with the objective to reduce the demand on Idaho Power's system during periods of extreme
peak electricity use.
These are the program event guidelines:
o June 15 to August 15 (excluding weekends and July 4)
. Up to four hours per day between 2:00 p.m. and 8:00 p.m.
o Up to 15 hours per week
o No more than 60 hours per season
o At least three events per season
Customers with the ability to offer load reduction of at least 20 kW are eligible to enroll in the program.
The 20-kW threshold allows a broad range of customers to participate in the program. Participants
receive notification of a load reduction event two hours before the start of the event.
The program originated in 2009 as the FlexPeak Management program managed by a third-party
contractor. In 2015, Idaho Power took over full administration, and changed the name to Flex Peak
Program. The IPUC issued Order No. 33292 on May 7,2015, while the OPUC approved Advice No.
l5 03 on May l, 2015, authorizing Idaho Power to implement an internally managed Flex Peak Program
(Schedule No. 82 in Idaho and Schedule No. 76 in Oregon) and to continue recovering its demand
response program costs in the previous manner.
nla
nla
nla
nla
Demand-Side Management 2019 Annual Report Page 1 19
Commercial Sector-Flex Peak Program ldaho Power Company
Program Activities
tln2019,65 participants enrolled 145 sites in the program-l0 of those sites were new. Existing
customers were automatically re-enrolled in the program. Participants had a committed load reduction
of 36.3 MW in the first week of the program and ended the season with an amount of 35.5 MW.
This weekly commitment, or nomination, was comprised of all 145 sites. The maximum realization
rate during the season was 860lo, and the average for the three events was 77%o. This is an overall
decrease from 89% in 2018. The realization rate is the percentage of load reduction achieved versus
the amount of load reduction committed for an event. The highest hourly load reduction achieved was
31 MW (at generation level) during the July 22 event (Table 17). The program had higher costs in 2019
over 2018 because of the higher enrolled capacity, however the actual reduction was lower in2019
because the actual realization of reduction during events. The realization is affected primarily by
customer operations and event timing.
Table 17. Flex Peak Program demand response event details
Event Details Monday, July 12 Wednesday, July 22 Tuesday, August 6
Event time
Average temperature
4-8 p.m
93"F
4-8 p.m.
98'F
4-8 p.m
96'F
Maximum load reduction (MW)25 31 30.5
Marketing Activities
The Flex Peak Program continued to be included along with the C&I Energy Efficiency Program
collateral. Additional details can be found in the CommerciaUlndustrial Sector Overview.
Ir.2019, the company updated the look of the Flex Peak brochure and load reduction tips to match the
look of the other C&I Energy Efficiency Program materials. The company also promoted Flex Peak
enrollment in the April issue of Energt@Work, an April Linkedln post, and a Linkedln ad that resulted
in 143,673 impressions and 1,215 clicks.
Idaho Power's energy advisors conducted field visits with 2018 participants in the offseason and early
spring to ensure re-enrollment was successful and to verify load size, load traits, and type of operation.
The energy advisors also explained the available incentive amounts based on customer nominated load.
Cost-Effectiveness
Idaho Power determines cost-effectiveness for its demand response program under the terms of IPUC
Order No. 32923 and OPUC Order No. l3-482. Under the terms of the orders and the settlement, all
Idaho Power's demand response programs were cost-effective for 2019.
The Flex Peak Program was dispatched for 12 event hours and achieved a maximum reduction of
31 MW. The total cost of the pro$am in 2019 was $626,823.Hadthe Flex Peak Program been used for
the full 60 hours, the cost would have been approximately $903,000.
A complete description of Idaho Power cost-effectiveness of its demand response programs is included
in Supplement I : Cost-Effectiveness.
Page 120 Demand-Side Management 2019 Annual Report
ldaho Power Company Commercial Sector-Flex Peak Program
Evaluations
As required each year by IPUC and OPUC, Idaho Power conducted an internal evaluation of the
program's potential load reduction impacts. The goal of the review was to calculate the load reduction in
MW for the program. The analysis also verified load reduction per site and per event. A copy of the
results of this study is in Supplement 2: Evaluation.
2020 Program and Marketing Strategies
The company will continue to communicate the value proposition with enrolled customers and the
importance of active participation when events are called. Idaho Power will meet with existing
participants during the off-season to discuss past-season performance and upcoming season details.
For the upcoming season, Idaho Power plans to focus on retaining currently enrolled participants and
will more proactively work with the marketing specialist to promote the progam at company-sponsored
events and trainings.
Though the terms of IPUC Order No. 32923 and OPUC Order No. 13-482 do not require program
marketing, Idaho Power energy advisors regularly communicate with current participants and encourage
them to enroll new sites. Idaho Power will promote the program along with Idaho Power's C&I Energy
Efficiency Program, when applicable. The program specialist has already started working with potential
candidates for the 2020 season with an increased focus on enrolling national chain stores within the
Idaho Power service area. This customer type makes a good candidate for the program because of their
extended operating hours, non-production load types, building automation controls, and consistent
energy-use profiles.
Demand-Side Management 2019 Annual Report Page 121
Commercial Sector-Oregon Commercial Audits ldaho Power Company
Oregon Commercial Audits
2019 2018
Participation and Savings
Participants (audits)
Energy Savings (kWh)
Demand Reduction (MW)
11
nla
n/a
0
nla
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$o
$7,262
$o
$7,262
$o
$1,473
$o
$1,473
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
nla
nla
nla
nla
BenefiUCost Ratios
Utility BenefiVCost Ratio
Total Resource BenefiUCost Ratio
Description
Oregon Commercial Audits identifies opportunities for all commercial and industrial building owners,
governmental agencies, schools, and small businesses to achieve energy savings. Initiated in 1983,
this statutory required program (ORS 469.865) is offered under Oregon Tariff Schedule No. 82.
Through this program, Idaho Power provides free energy audits, evaluations, and educational products
to customers through a third-party contractor. During the audits, the contractor inspects the building
shell, IfVAC equipment, lighting systems, and operating schedules, if available, and reviews past billing
data. These visits provide a venue for contractor to discuss available incentives and specific business
operating practices for energy savings. The contractor may also distribute energy efficiency program
information and remind customers that Idaho Power personnel can offer additional energy-savings tips
and information. Business owners can decide to change operating practices or make capital
improvements designed to use energy wisely.
Program Activities
During 2019,11 customers requested audits through this program. As in previous years, EnerTech
Services conducted the audits, and Idaho Power personnel were available to assist customers.
Marketing Activities
Idaho Power sent its annual direct-mailing to 1,456 Oregon commercial customers in September to
explain the program's no-cost or low-cost energy audits and the available incentives and resources.
Cost-Effectiveness
As previously stated, the Oregon Commercial Audits program is a statutory program offered under
Oregon Schedule 82, the Commercial Energy Conservation Services Program. Because the required
nla
nla
nla
nla
Page 122 Demand-Side lvlanagement 2019 Annual Report
ldaho Power Company Commercial Sector-Oregon Commercial Audits
parameters of the Oregon Commercial Audit progfirm are specified in Oregon Schedule 82 and the
company abides by these specifications, this program is deemed to be cost-effective. Idaho Power claims
no energy savings from this program.
2020 Program and Marketing Strategies
Idaho Power does not expect to make any operational changes to the program in2020.
Idaho Power will continue to market the program through the annual customer notification and will
consider additional opportunities to promote the program to eligible customers via its energy advisors.
Demand-Side Management 2019 Annual Report Page 123
I rrigation Sector Overview ldaho Power Company
lrrigation Sector Overview
The irrigation sector is comprised of agricultural customers operating water-pumping or water-delivery
systems to irrigate agricultural crops or pasturage. End-use electrical equipment primarily consists of
agricultural irrigation pumps and center pivots. The irrigation sector does not include water pumping for
non-agricultural purposes, such as the irrigation of lawns, parks, cemeteries, golf courses, or domestic
water supply.
ln December 2019, the active and inactive irrigation service locations totaled 20,210 system-wide.
This was an increase of 0.7o/o compared to 2018, primarily due to the addition of service locations for
pumps and center pivots irrigation systems to convert land previously furrow or surface irrigated to
sprinkler irrigation. Irrigation customers accounted for 1,759,137 MWh of energy usage in2019, which
was a decrease from 2018 of approximately 1l%o,pimaily due to variations in weather. This sector
represented nearly l2o/o of Idaho Power's total electricity sales, and approximately 29o/o of JuJy sales. As
stated, above customer numbers have increased slightly over time, while the energy usage trend for this
sector has not changed significantly in many years. There is, however, a substantial yearly variation in
usage due primarily to the impact of weather on customer irrigation needs.
Idaho Power offers two programs to irrigation customers:
1. Irrigation Efficiency Rewards, an energy efficiency program designed to encourage the
replacement or improvement of inefficient irrigation systems and components.
2. Irrigation Peak Rewards, a demand response program designed to provide a system
peak resource.
The Irrigation Efficiency Rewards program, including the Green Motor Initiative, experienced reduced
annual savings: from 19,002 MWh in 2018 to 10,118 MWh in 2019. This is due primarily to the
reduction in the RTF deemed savings of Menu lncentives options.
Idaho Power re-enrolled the majority of 2018 Irrigation Peak Rewards participants in 2019, with2,332
service points and a maximum load reduction potential of 327 MW. Table 18 shows the 2019 actual load
reduction was 278 MW and summarizes the overall expenses and program performance for both the
energy efficiency and demand response programs provided to irrigation customers.
Page 124 Demand-Side Management 2019 Annual Report
ldaho Power Company I rrigation Sector Overview
Table 18. lrrigation sector program summary, 2019
Total Gost Savings
Program Participants Utility Resource
Annual
Energy
(kwh)
Peak
Demand
(Mw)
Demand Response
lrrigation Peak Rewards...................
Tota|............
Energy Efficiency
I rrigation Efficiency Rewards............
Green Motors-lrrigation
Total.....
2,332 service points $ 6,771,708 $ 6,771,708
$ 6,771,708 $ 6,771,708
$ 2,661 ,263 $10,042,514 10,073,455
44,705
$2,661,263 $10,042,514 10,118,160
278
278
1,080 projects
34 motor rewinds
Note: See Appendix 3 for notes on methodology and column definitions
Marketing
In 2019, the company mailed a fall edition of lrrigation News to all irrigation customers in its service
area: one version specific to Idaho customers and one for Oregon customers. ln part, the newsletter
educated customers about how to choose motors on single-phase lines.
Throughout 2019, changes to program brochures and other marketing collateral made the materials more
consistent with each other and other Idaho Power publications.
The company also placed numerous ads in print agricultural publications to reach the target market in
smaller farming communities. Publications included Capital Press, Power County Press, Potato Grower
Magazine, Idaho Cattle Association Guide, Owyhee Avalanche, and The Ag Expo East and West
Programs.Idaho Power utilized radio advertising to promote its presence at the Agri-Action show and
to show support of Future Farmers of America and Ag Week conferences.
In spring 2019,Idaho Power collaborated once again with the Twin Falls County Pest Abatement
District to promote irrigation equipment efficiency while educating the public on mosquito abatement-
preventing large pools of water where mosquitoes breed. The promotion ran as a TV commercial on
KMVT and through digital ads in the Twin Falls area in March and April.
A new tabletop display was created to showcase at irrigation-specific trade shows and highlighted
specific equipment incentives.
Customer Safisfaction
Idaho Power conducts the Burke Customer Relationship Survey each year. [n2019,51% of inigation
survey respondents indicated Idaho Power is meeting or exceeding their needs with information on how
to use energy wisely and effrciently.
Sixty-seven percent of irrigation respondents indicated Idaho Power is meeting or exceeding their needs
by encouraging energy efficiency with its customers. Fifty-seven percent of Idaho Power irrigation
customers surveyed in20l9 indicated the company is meeting or exceeding their needs in offering
energy efficiency programs, and 44oh of the irrigation survey respondents indicated they have
participated in at least one Idaho Power energy efficiency program. Of the irrigation survey respondents
Demand-Side Management 2019 Annual Report Page 125
I rrigation Sector Overview ldaho Power Company
who have participated in at least one Idaho Power energy efficiency program, 88% are "very" or
"somewhat" satisfied with the program.
Training and Education
Idaho Power continued to market its irrigation programs by varying the location of workshops and
offering new presentations to irrigation customers. ln2019,Idaho Power provided 10 workshops
promoting the Irrigation Efficiency Rewards program. Approximately 200 customers attended
workshops in American Falls, Blackfoot, Caldwell, Eden, Gooding, Leadore, Mountain Home, Parma,
Picabo, and Salmon, Idaho. The company displayed exhibits at regional agricultural trade shows,
including the Idaho krigation Equipment Association Winter Show, Eastern Idaho Agriculture Expo,
Western Idaho Agriculture Expo, and the Agri-Action Ag Show.
Field Staff Activities
Idaho Power's agricultural representatives offered customer education, training, and irrigation-system
assessments and audits across the service area. Agricultural representatives also engaged agricultural
irrigation equipment dealers in training sessions with the goal of sharing expertise about energy-efficient
system designs and increasing awareness about the program. Agricultural representatives and the
irrigation segment coordinator, a licensed agricultural engineer, participated in annual training to
maintain or obtain their Certified Irrigation Designer and Certified Agricultural krigation Specialist
accreditation. This training allows Idaho Power to maintain its high level of expertise in the irrigation
industry and is sponsored by the nationally based Irrigation Association.
Page 126 Demand-Side Management 2019 Annual Report
ldaho Power Company lrrigation Sector-lrrigation Efficiency Rewards
I rri g ati o n Effi c i e n cy Rew a rd s
2019 2018
Pailicipation and Savings
Participants (projects)
Energy Savings (kWh).
Demand Reduction (MW)
1,114
10,118,160
nla
1,048
19,001 ,507
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$2,449,427
$174J2A
$37,716
$2,661,263
$2,681,664
$233,916
$38,126
$2,953,706
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.031
$0.119
$0.019
$0.075
BenefiUGost Ratios
Utility BenefiVCost Ratio
Total Resource BenefiVCost Ratio
2.4
3.13
4.57
3.03
-2019 total includes 44,705 kwh of energy savings from 34 Green Motors projects.
Description
Initiated in2003, the Inigation Efficiency Rewards program encourages energy-efficient equipment use
and design in irrigation systems. Qualified irrigators in Idaho Power's service areas can receive financial
incentives and reduce their electricity usage through participation in the program. Two options help
meet the needs for major or minor changes to new or existing systems: Custom lncentive and Menu
Incentive. Irrigation customers can also qualify for an incentive when they "rewind" their irrigation
motors.
Custom I ncentive Option
The Custom Incentive Option is offered for extensive retrofits to existing systems or the installation of
an efficient, new irrigation system.
For a new system, Idaho Power determines whether the equipment is more energy efficient than
standard before approving the incentive. If an existing irrigation system is changed to a new water
source, this program considers it a new irrigation system. The incentive for a new system is 25 cents per
annual kWh saved, not to exceed 10% of the project cost.
For existing system upgrades, the incentive is 25 cents per annual kWh saved or $450 per kW demand
reduction, whichever is greater. The incentive is limitedto 75Yo of the total project cost.
The qualifying energy efficiency measures include any hardware changes that result in a reduction of the
potential kWh use of an irrigation system or that result in a potential demand reduction. Idaho Power
reviews, analyzes, and makes recommendations on each project after considering prior usage history,
invoices, and, in most situations, post-installation demand data to verify savings and incentives.
Demand-Side Management 2019 Annual Report Page 127
I rrigation Sector-l rri g ation Efficie ncy Rewards ldaho Power Company
Menu lncentive Option
The Menu lncentive Option covers a portion of the costs of repairing and replacing specific components
that help the irrigation system use less energy. This option is designed for systems where small
maintenance upgrades provide energy savings from these 11 separate measures:
o New flow-control type nozzles
o New nozzles for impact, rotating, or fixed head sprinklers
o New or rebuilt impact or rotating type sprinklers
o New or rebuilt wheel-line levelers
o New complete low-pressure pivot package (sprinkler, regulator, andtozzle)
o New drains for pivots or wheel-lines
o New riser caps and gaskets for hand lines, wheel lines, and portable main lines
o New wheel-line hubs (Thunderbird)
o New pivot gooseneck and drop tube
o Leaky pipe repair
o New center pivot base boot gasket
Payments are calculated on a predetermined kWh savings per component.
Green Motors lnitiative
Idaho Power also participates in the Green Motors Practices Group's GMI. Under the initiative,
Idaho Power pays service centers $2 per hp for motors 15 to 5,000 hp that received a verified Green
Rewind. Half of that incentive is passed on to irrigation customers as a credit on their rewind invoice.
Program Activities
lln2019,1,080 projects were completed as follows: g24 ttilized the Menu Incentive Option and
provided an estimated4,3ss MWh of energy savings; and 156 utilized the Custom lncentive Option and
provided 5,718 MWh of energy savings (78 were new systems and 78 were on existing systems).
Also, a total of 34 irrigation customers' motors were rewound under the GMI and accounted for
44,705 kWh in savings.
Marketing Activities
In addition to training and education activities mentioned in the lrigation Sector Overview, the
Idaho Power agricultural representative and program specialist worked one-on-one with irrigation
dealers and vendors who are key to the successful marketing of the program.
Cost-Effectiveness
Idaho Power calculates cost-effectiveness using different savings and benefits assumptions and
measurements under the Custom Incentive Option and the Menu lncentive Option of Irrigation
Efficiency Rewards.
Page 128 Demand-Side Management 2019 Annual Report
ldaho Power Company I rri g ation Sector-l rri g ation Efficiency Rewa rds
Each application under the Custom lncentive Option received by Idaho Power undergoes an assessment
to estimate the energy savings that will be achieved through a customer's participation in the program.
On existing system upgrades, Idaho Power calculates the savings of a project by determining what
changes are made and comparing it to the service point's previous five years of electricity usage history
on a case-by-case basis. On new system installations, the company uses standard practices as the
baseline and determines the efficiency of the applicant's proposed project. Based on the specific
equipment to be installed, the company calculates the estimated post-installation energy consumption of
the system. The company verifies the completion of the system design through aerial photographs,
maps, and field visits to ensure the irrigation system is installed and used in the manner the applicant's
documentation describes.
Each application under the Menu lncentive Option received by Idaho Power also undergoes an
assessment to ensure deemed savings are appropriate and reasonable. Payments are calculated on a
prescribed basis by measure. In some cases, the energy-savings estimates in the Menu lncentive Option
are adjusted downward from deemed RTF savings to better reflect known information on how the
components are actually being used. For example, a half-circle rotation center pivot will save half as
much energy per sprinkler head as a full-circle rotation center pivot. All deemed savings are based on
seasonal operating hour assumptions by region. If a system's usage history indicates it has lower
operating hours than the assumptions, like the example above, the deemed savings are adjusted.
In March 2018, the RTF updated the irrigation hardware measure analysis, which resulted in a reduction
of savings between 34 to 94%o from the previous workbook. The major assumption driving the measure
savings change in the program involves the calculation of the leakage per hardware item, which caused
savings to decrease nearly 80% on average for several irrigation hardware types. Overall, the program
remains cost-effective from both the UCT and TRC perspective. Two measures pass the UCT but
fail the TRC while one measure, the rebuilt or new brass sprinkler, fails both the UCT and TRC.
Idaho Power received a cost-effectiveness exception with Oregon under Order No. 18-476.
Idaho Power continues to work with the RTF and the irrigation subcommittee to re-examine the
assumptions such as leakage and flow rate, as well as the calculation methodology behind these
irrigation measures.
Complete measure-level details for cost-effectiveness can be found in Supplement l: Cost-Effectiveness.
2020 Program and Marketing Strategies
The Irrigation Efficiency Rewards program is scheduled for an impact and process evaluationin2020.
The findings of the third-party evaluation will be included in the Demand-Side Management 2020
Annual Report.
Idaho Power does not expect to make any changes to the Custom Incentive Option in2020.
The company has been working with the RTF which is reviewing the small maintenance measures
under the Menu lncentive Option offered by Idaho Power and other utilities in the region. The RTF
created a working group which has created a survey to be used by regional utilities to gather better
information on maintenance practices of irrigation systems. Idaho Power plans to mail this survey to
all Idaho Power irrigation customers. The results of the survey will be compiled and analyzed to
Demand-Side Management 2019 Annual Report Page 129
I rrigation Sector-l rrigation Eff iciency Rewa rds ldaho Power Company
determine next steps. The survey is meant to be a gauge of the maintenance practices of customers
participating in the program and receiving incentives versus non-participants.
Irrigation Efficiency Rewards program marketing plans include conducting at least six customer-based
irrigation workshops to promote energy efficiency technical education and program understanding.
Idaho Power will continue to participate in three regional agricultural trade shows, in addition to
sponsoring the Idaho krigation Equipment Association Show & Conference and the Soil Health
Symposium. Marketing the program to irrigation vendors will continue to be a priority. Idaho Power
will promote the program in agricultually focused editions of newspaperc,magazines, and radio ads.
The radio ads will run during the spring throughout the company's southern and eastern service areas.
Page 130 Demand-Side Management 2019 Annual Report
ldaho Power Company lrrigation Sector-lrrigation Peak Rewards
lrrigation Peak Rewards
20r9 2018
Participation and Savings
Participants (participants)
Energy Savings (kwh)
Demand Reduction (MW)
2,332
nla
278
2,335
nla
297
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$239,523
$179,733
$6,352,452
$6,771,708
$230,953
$180,865
$6,479,919
$6,891,737
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
nla
nla
nla
n/a
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
Description
Idaho Power's Irrigation Peak Rewards program is a voluntary, demand response program available to
agricultural irrigation customers with metered service locations who have participated in the past.
lnitiated in 2004, the purpose of the program is to minimize or delay the need to build new supply-side
resources.
The program pays irrigation customers a financial incentive to intemrpt the operation of specific
irrigation pumps using of one or more control devices. Historically, the Irrigation Peak Rewards
program provides approximately 320 MW, or nearly 9o/o of Idaho Power's all-time system peak of
load reduction.
The program offers two intemrption options: Automatic Dispatch Option and Manual Dispatch Option.
Automatic Dispatch Option pumps are controlled by an Advanced Metering Infrastructure (AMI) or a
cellular device that remotely turns off the pump(s). Manual Dispatch Option pumps can participate if
they have 1,000 cumulative hp or if Idaho Power or its contractor has determined the AMI or cellular
technology will not function properly. These customers nominate a kW reduction and are compensated
based on the actual load reduction during the event.
For either intemrption option, these are the program event guidelines:
o June 15 to August 15 (excluding Sundays and July 4)
. Up to four hours per day between I and 9 p.m.
. Up to 15 hours per week
o No more than 60 hours per season
nla
nla
nla
nla
Demand-Side Management 2019 Annual Report Page 131
lrrigation Sector-lrrigation Peak Rewards ldaho Power Company
o At least three events per season
The incentive structure consists of fixed and variable payments. The fixed incentive is $5.001kW with an
energy credit of $0.0076/kwh. The demand (kW) credit is calculated by multiplying the monthly billing
kW by the demand-related incentive amount. The energy (kwh) credit is calculated by multiplying the
monthly billing kWh usage by the energy-related incentive amount. The incentive is applied to monthly
bills, and credits are prorated for periods when readingibilling cycles do not align with the program
season dates. An additional variable credit of $0.148/kWh applies to the fourth and subsequent events
that occur between I and 8 p.m. and is increased to $0.198/kWh when customers allow Idaho Power to
intemrpt their pumps until 9 p.m.
Program rules allow customers the ability to opt out of dispatch events up to five times per service point.
The first three opt outs each incur a penalty of $5 per kW, while the remaining two incur a penalty of
$1 per kW based on the current month's billing kW. The opt-out penalties may be prorated to
correspond with the dates of program operation and are accomplished through manual bill
adjustments. The penalties will never exceed the amount of the incentive that would have been paid
with ful1 participation.
Program Activities
Idaho Power enrolled 2,332 service points in 20l9.The enrolled service points accounted for 84.4Yo of
the eligible service points. The total nominated kW was 408.65. The total maximum potential reduction
(capacity) for the program in 2019 was 327 MW. The company utilized two electrical contractors during
the spring of 2019 to maintain and troubleshoot the AMI devices and cellular devices for dispatching.
Identification and correction ofdevice failures is an ongoing effort before and throughout each season.
Table 19. lrrigation Peak Rewards demand response event details
Event Details Thursday, July 11 Tuesday, July23 Monday, August 5
Event time........
Temperature
2-9 p.m
96"F
2-9 p.m
96"F
2-9 p.m
96'F
Maximum load reduction (MW)268.9 278.0 254.0
The program administration expenses decreasedby 3%; the lower expenses reflect the program in a
maintenance mode with Idaho Power managing the devices. The company anticipates that until changes
to participation, hardware, software, and./or program guidelines occur, program expenses will remain
near the current level.
Marketing Activities
Idaho Power used workshops, trade shows, and direct-mailings to encourage past participants to
re-enroll in the program. The company updated a program brochure to improve readability and answer
common questions. The brochure, enrollment worksheet, and contact worksheet were mailed to all
eligible participants in March 2019. See the Irrigation Sector Overview section for additional marketing
activities.
Page 132 Demand-Side Management 2019 Annual Report
ldaho Power Company lrrigation Sector-lrrigation Peak Rewards
Gost-Effectiveness
Idaho Power determines cost-effectiveness for the demand response programs under the terms of IPUC
Order No. 32923 and OPUC Order No. 13-482. Under the terms of the orders and the settlement, all
Idaho Power's demand response programs were cost-effective for 2019.
The Irrigation Peak Rewards program was dispatched for 12 event hours and achieved a maximum
demand reduction of 278 MW. The total expense for 2019 was $6.8 million and would have been
approximately $9.8 million if the program was operated for the full 60 hours.
A complete description of cost-effectiveness results for Idaho Power's demand response programs is
included in Supplement I : Cost-Effectiveness-
Evaluations
Each year, Idaho Power produces an internal report of the Irrigation Peak Rewards program. This report
includes a load-reduction analysis, cost-effectiveness information, and proglam changes. A breakdown
of the load reduction for each event day and each event hour including line losses is shown in Table 20.
A copy of the program report is included in Supplement 2: Evaluation.
Table 20. lrrigation Peak Rewards program MW load reduction for events
Event
Date 2-3 p.m 3-4 p.m. 4-5 p.m. $-6 p.m. 6-7 p.m 7-8 p.m. 8-9 p.m.
July 11
July 23
August 5
60.7
64.7
50.7
136.3
140.7
119.4
204.2
216.9
202.8
268.9
278.0
254.0
208.2
213.3
203.3
132.6
137.3
134.6
64.6
61.1
51.2
2020 Program and Marketing Strategies
Idaho Power will continue to recruit past participants in this program for the 2020 tnigation season;
no progmm changes are expected. The company will include information on the program at its irrigation
workshops in conjunction with the Irrigation Efficiency Program. Each eligible customer will be sent a
comprehensive packet containing an informational brochure, enrollment worksheet, and contact
worksheet encouraging their participation. Idaho Power agricultural representatives will continue one on
one customer contact to inform and encourage program participation.
Demand-Side Management 2019 Annual Report Page 133
Other Programs and Activities ldaho Power Company
Other Programs and Activities
Local Energy Efficiency Funds
The purpose of Local Energy Efficiency Funds (LEEF) is to provide modest funding for short-term
projects that do not fit within Idaho Power's energy efficiency programs but provide a direct benefit
to the promotion or adoption of beneficial energy efficiency behaviors or activities. Idaho Power has
been modifying its existing programs and expanding programs over the years to include as many
cost-effective energy efficiency measures as possible from all customers. Due to the expanded options,
there has been decreasing participation in the LEEF offering.
In2019,Idaho Power received one LEEF application for funding related to residential lighting upgrades
and behavioral energy savings. This residential application was reviewed and deemed not appropriate
for LEEF because the project and energy behavioral changes submitted, were contained within existing
incentive programs and marketing campaigns. An Idaho Power residential program specialist followed
up with the applicant to thank him for the submission and encourage further energy-saving efforts.
ldaho Power's lnternal Energy Efficiency Commitment
Idaho Power continues to upgrade its substation buildings across the service area and prioritizes the
conversion to xeriscape landscaping. In 2019, truck bay and warehouse lighting at the Mini-Cassia
Operations Center were replaced with efficient LED fixtures and lamps. Besides promoting energy
efficiency, this retrofit will reduce O&M costs because the Mini-Cassia office is serviced by a co-
operative electric utility, not by Idaho Power.
Renovation projects continued at the Idaho Power Corporate Headquarters (CHQ) in downtown Boise,
with a project to exchange the old T-12 parubolic lighting fixtures with LED lighting throughout 2019.
Remodels continued to incorporate energy efficiency measures, such as lower partitions for better
transfer of daylight, other lighting retrofits, and automated lighting controls.
Page 134 Demand-Side Management 2019 Annual Report
ldaho Power Company Other Programs and Activities
Figure 27. Lighting renovation projects at ldaho Power Corporate Headquarters
In 2018, the design was completed for the new HVAC system at the Maintenance and Electrical shops;
construction on these started in 2019 and will continue into 2020. These improvements to the shops will
reduce energy consumption in coming years.
The Idaho Power CHQ building participated in the Flex Peak Program again in20l9 and committed
to reduce up to 200 kW of electrical demand during events. Unlike other program participants,
Idaho Power does not receive any financial incentives for its participation. Idaho Power's CHQ
participated in all three demand response events in 2019. Idaho Power's other internal energy
efficiency projects and initiatives are funded by non-rider funds.
Market Transformation : N EEA
Market transformation is an effort to permanently change the existing market for energy efficiency
goods and services by engaging and influencing large national companies to manufacture or supply
more energy-efficient equipment. Through market transformation activities, participants promote the
adoption of energy-efficient materials and practices before they are integrated into building codes.
Idaho Power achieves market transformation savings primarily through its participation in NEEA.
Idaho Power has funded NEEA since its inception in 1997. NEEA's role is to look to the future to find
emerging opportunities for energy efficiency and to create a path forward to make those opportunities a
reality in the region.
Throughout 2018 and 2019, NEEA and its funders planned the next five years. [n October 2019,
Idaho Power signed an agreement with NEEA for the 2020-2024 funding cycle and committed
$14.7 million, or approximately $2.9 million annually. On October 2l,20l9,Idaho Power filed IPUC
Case No. IPC-E-19-34 seeking IPUC authorization for Idaho Power's continued participation in NEEA
for the 2020 to 2024 cycle and confirmation that its participation be funded by the Idaho Rider.
Demand-Side Management 2019 Annual Report Page 135
Other Programs and Activities ldaho Power Company
On February 20,2020Idaho Power received IPUC Order No. 34556 allowing Idaho Power to participate
in NEEA from2020 to 2024 funded through the Idaho Rider. NEEA categorizes the saving it achieves
in five categories: total regional savings, baseline savings, local program savings, net market effects,
and co-created saving created by NEEA and its utility funders working collaboratively. Of the 360-
500 average megawatts (aMW) of savings forecast for 2020 to 2024, NEEA expects 70 to 100 aMW to
be net market effects, and 115-152 aMW will be co-created savings.
It20l9,Idaho Power participated in all of NEEA's committees and workgroups, including
representation on the Regional Portfolio Advisory Committee and the Board of Directors. Idaho Power
representatives participate in the Regional Portfolio Advisory Committee, Cost-Effectiveness Advisory
Commiuee, Residential Advisory Committee, Commercial Advisory Committee, Regional Emerging
Technology Advisory Committee, Idaho Energy Code Collaborative, Ductless Heat Pump Workgroup,
Heat Pump Water Heater Workgroup, and the Northwest Regional Strategic Market Plan for Consumer
Products Group. The company also participates in NEEA's initiatives, including the Residential
Building Stock Assessment, Commercial Building Stock Assessment, Commercial Code Enhancement
(CCE), Strategic Energy Management (SEM), Commercial Lighting-Reduced Wattage Lamp
Replacement, Top-Tier Trade Ally, and Luminaire Level Lighting Controls.
For the 2020-2024 funding cycle, NEEA and its funders have reorganized the "advisory" committees.
NEEA now has two coordinating committees: Products Coordinating Committee and Integrated Systems
Coordinating Committee. NEEA and its funders will form working groups as needed in consultation
with the Regional Portfolio Advisory Committee (RPAC). The RPAC will continue, as well as the
Cost-Effectiveness Advisory and the Regional Emerging Technology Advisory committees. The Idaho
Energy Code Collaborative will also remain intact.
NEEA performed several market progress evaluation reports (MPER) on various energy efficiency
efforts this year. In addition to the MPERs, NEEA provides market research reports through third-party
contractors for energy efficiency initiatives throughout the Pacific Northwest. Copies of these and other
reports mentioned below are referenced in Supplement 2: Evaluation and on NEEA's website under
Resources & Reports. For information about all committee and workgroup activities, see the
information below.
NEEA Marketing
As stated in Idaho Power's agreement with NEEA for the 2015 to 2019 funding cycle, "Idaho Power
will fund, create, and deliver specific market transformation activities for all initiatives that are relevant
for the Idaho Power service area." ln2019, these activities included educating residential customers on
HPWH and DHPs and educating commercial customers and participating contractors on NXT Level
Lighting Training, and LLLC.
Idaho Power promoted DHPs and HPWH as part of its H&CE Program. The company also promoted
DHPs as part of its residential marketing campaign. Full details can be found in the H&CE Program's
Marketing section.
Idaho Power continued to encourage trade allies to take the NXT Level Lighting Training. Idaho Power
posted on Linkedln in September highlighting NXT Level Lighting Training. To promote LLLC,Idaho
Power held training classes in March in Nampa and in December in Boise.
Page 136 Demand-Side Management 2019 Annual Report
ldaho Power Company Other Programs and Activities
NEEA Activities: All Sectors
Cost-Effecfiyeness Advi sory Co m m ittee
The advisory group meets three to four times a year to review evaluation reports, cost-effectiveness,
and savings assumptions. One of the primary functions of the work group is to review all savings
assumptions updated since the previous reporting cycle. The process usually requires a webinar and an
all-day meeting. The committee also reviews NEEA evaluation studies and data-collection strategies and
previews forthcoming research and evaluations.
ldaho Energy Code Collaborative
Since 2005, the State of Idaho has been adopting a state-specific version of the IECC. The Idaho Energy
Code Collaborative is a group of individuals with varying backgrounds and levels of association with
the building construction industry. The group's work is facilitated by NEEA. The purpose of the group
is to make recommendations to the Idaho Building Code Board (IBCB) on the adoption of certain
construction and energy codes in the residential and commercial sectors. Idaho Power is a member of
this group and participates in the group's meetings.
ln2017, commercial and residential construction and energy codes were published by the lnternational
Code Council (ICC). The publications include the 2018 International Building Code,20l8 International
Existing Building Code,20lS lnternational Residential Code,20lS lnternational Energt Conservation
Code (residential), and the 20I8 International Energt Conservation Code (commercial). The Idaho
Energy Code Collaborative reviewed these publications in detail, comparing them to current ICC code
adopted in 2015. The results of the comparison were provided to the IBCB. On October 29,2019,the
IBCB approved these codes with some amendments. These codes will be on Idaho's 2020 legislative
session agenda for a final decision.
Idaho Power participated and offered support in those collaborative meetings, which were attended by
members of the building industry, local building officials, code development offrcials, and other
interested stakeholders. Idaho Power also attended the IBCB public meetings. The Idaho Energy Code
Collaborative is an effort in which Idaho Power will continue to participate.
Regional Emerging Technology Advisory Committee
Idaho Power participated in Regional Emerging Technology Advisory Committee (RETAC), which met
quarterly to review the emerging technology pipeline for BPA, NEEA, and the Northwest Power and
Conservation Council (NWPCC) Seventh Power Plan. Throughout 2019, RETAC focused on
technologies for residential HVAC, commercial HVAC, and water heating. RETAC discussed the gaps
and issues that exist for these technologies and how NEEA and the regional utilities can address those
issues. During the fourth-quarter meeting, RETAC reviewed eight categories of technologies listed in
the NWPCC 2021Power Plan. RETAC will focus on these four areas: commercial HVAC, residential
HVAC, water heating, and a miscellaneous category to capture technologies not currently in a category.
A group of RETAC members was formed for each category and priorities and goals were discussed.
This work will continue in 2020.
Regional Portfotio Advisory Com m ittee
The RPAC is responsible for overseeing NEEA's market transformation programs and their
advancement through key milestones in the "Initiative Lifecycle." RPAC members must reach a
Demand-Side Management 2019 Annual Report Page 137
Other Programs and Activities ldaho Power Company
full-consent vote at selected milestones in order for a program to advance to the next stage. ln 2018,
NEEA and RPAC formed an additional group called the RPAC Plus (RPAC+), which included
marketing subject matter experts to help coordinate NEEA's marketing activities with those of
the funders.
RPAC convenes in-person for quarterly meetings and by webinar as needed. In2019, the RPAC
conducted four quarterly meetings and two webinars.
In the first regular quarterly meeting of RPAC on February 26, NEEA updated the RPAC on the
Strategic/Business/Operations Planning and announced the Conduit transition to funder portals.
The Streamlining Task Force updated the group on the new committee concepts, and there was a
RPAC+ presentation on marketing ideas. Also at this meeting, the RPAC voted to advance LLLC
through the scale-up approval (SA) milestone.
On May 2l,the RPAC saw presentations and had discussions concerning the Retail Product Portfolio
due for a scale-up vote at the third-quarter RPAC meeting. The RPAC voted to move the Reduced
Wattage Lamp Replacement initiative into long-term monitoring. At this meeting, the RPAC also
extensively discussed the RPAC charter and changes made to the charter prior to it being sent to the
Governance Committee of NEEA's Board of Directors. Additionally, the RPAC+ group reviewed the
2019 heat pump water heater consumer awareness campaign scheduled for third quarter 2019.
On June 20,2019, the RPAC had a webinar emphasizing the scale up of the Retail Product Portfolio
(RPP) initiative to market development stage of the NEEA program life cycle.
The next RPAC meeting was held on September 4,2019. At this meeting, the committee discussed the
scale-up of the Manufactured Homes initiative due for a vote at the third-quarter meeting of the RPAC.
The committee also received a portfolio overview, voted to scale-up the RPP, and discussed midstream
lighting pilots. At the RPAC+ portion of the meeting, members discussed the sharing of 2020 marketing
plans and the heat pump water heater consumer awareness campaign timing.
The RPAC held their final meeting of 2019 on November 13, 2019, where the committee discussed the
transition from advisory committees to coordinating committees and decided to remove the
Cost-Effectiveness Advisory Committee and the Regional Emerging Technology Advisory
Committees from the RPAC charter until their inclusion could be further discussed in the RPAC.
Additionally, at this meeting the RPAC voted to scale-up the Manufactured Homes initiative.
Throughout2Dlg, RPAC received updates on NEEA board discussions conceming the Strategic/
BusinesslPlanning process for the 2020-2024 funding cycle and incorporating funders from natural gas
utilities into NEEA.
N EEA Activities: Residential
Ducfless Heat Pump Workgroup
Idaho Power continued participating in NEEA's Ductless Heat Pump Workgroup. Its members are
primarily employees of electric utilities in the northwest. The workgroup was formed several years ago
to help support NEEA's regional market transformation activities around ductless heat pumps.
NEEA continued evaluating the readiness for the DHP lnitiative to transition to the Long Term
Monitoring and Tracking (LTMT) stage of the Initiative Lifecycle. On April I,2019, NEEA held an in-
Page 138 Demand-Side Management 2019 Annual Report
ldaho Power Company Other Programs and Activities
person stakeholder workshop in Portland at NEEA's offtces that enabled northwest stakeholders,
including Idaho Power, to communicate their opinions as to the readiness of the DHP initiative to
transition to LTMT. On the same day, NEEA also met separately with Idaho Power to discuss specific
opinions and concerns Idaho Power had in regard to LTMT.
To help inform stakeholders, the eighth MPER was published November 11, 2019. The report suggested
that the DHP Initiative had made significant progress and was ready to transition to the LTMT stage.
NEEA included the report findings in their overall decision, proposing that the DHP Initiative transition
to LTMT at the end of 2020.
NEEA will perform an assessment in the third quarter of 2020 to once more verify readiness.
NEEA committed to provide continued support for specific regional issues remaining, such as increasing
product cost and cost effectiveness issues. The support would be provided by other NEEA resources
such as RETAC. Additional research is planned for first and second quarters of 2020 focusing on
product application in certain climate zones. The goingductless.com website NEEA created and
manages will be assessed for its viability.
Heat Pump Water Heater Workgroup
Idaho Power continued participating in NEEA's Heat Pump Water Heater Workgroup. Its members are
primarily staff from electric utilities in the northwest. The workgroup was formed several years ago to
help support NEEA's regional market transformation activities around HPWHs. The work in2019
remained focused on activities to accelerate market transformation. The workgroup continued to assist
the Northwest Regional Strategic Market Plan for Consumer Products Broup, which was also focused on
HPWHs. NEEA decided to dissolve the workgroup at the end of 2019.
Northwest Regional Strategic Market Plan for Consumer Products Group
Idaho Power has been a member of the Northwest Regional Strategic Market Plan for Consumer
Products group since its inception in2016 and continued as a member in 2019. The group name was
modified to the Consumer Products Regional Steering Committee (CPRSC). The members are primarily
staff from electric utilities in the Northwest. The group was formed based on NEEA's determination that
a strong focus needed to be placed on the performance of certain consumer products to obtain their
maximum contributions to northwest energy efficiency.
ln20l9, the group continued their work with a strong focus on smart thermostats and HPWHs to a
lesser extent. The group met on February 6,20L9, to advance their work primarily on smart thermostats.
The RTF planned to sunset its smart thermostat planning measure in November 2019. The RTF
requested that research be done to help determine if smart thermostats can be advanced to a deemed
measure from its current planning measure status. An active research study would support an extension
of the sunset date by the RTF. The group contacted several utilities seeking interest in funding a regional
smart thermostat research study. Funding was obtained, and the RTF extended the sunset date to
December 31,2020. On November 5, 20lg,Idaho Power offered to fund $25,000. A request for
proposal was made available and several contractors responded. After evaluating the proposals, an
analyics firm was awarded the contract on November 26,20l9,launching the onset of the study. The
study duration will be a minimum of one year.
Demand-Side Management 2019 Annual Report Page 139
Other Programs and Activities ldaho Power Company
Residential Advisory Com m ittee
Idaho Power participates in the Residential Advisory Committee (RAC), the BetterBuiltNW
Workgroup, which encompasses both residential new construction and new ENERGY STAR@
manufactured homes, the RPP lnitiative, the Super-Efficient Dryers Workgroup, and the Northwest
Regional Retail Collaborative.
Idaho Power participated in the RAC, which met quarterly in 2019. The purpose of the RAC is to
advise NEEA with broad-based advice, experience, and feedback in all residential program matters.
This committee provides utilities with the opportunity to give meaningful input into the design and
implementation of NEEA programs.
NEEA provides BetterBuiltNW builder and contractor training, manages the regional homes database,
develops regional marketing campaigns, and coordinates energy-efficient new construction activities
with utilities in Idaho, Montana, Oregon, and Washington. tn 20|9,NEEA continued to assist utilities in
launching custom, single-family Residential Performance Path programs that offer utilities flexibility in
program design and the opportunity to capture all above-code savings on residential new construction
projects and will continue to manage the AXIS regional database. NEEA continued to work on an
above-code manufactured homes specification, known as NEEM 2.0. This specification will eventually
replace the current NEEM 1.1 specification.
The Super-Efficient Dryers lnitiative was formed to support the acceleration of heat pump dryers into
the market. The initiative focuses on influencing manufacturer product development and executing
strategies to overcome the barriers of this new technology. Barriers include a high incremental cost,
limited consumer awareness, and low product availability. The initiative offers incentives to reduce the
retail price.ln2019,NEEA included clothes washers in the super-efficient dryers initiative. Information
shows there is potential for large savings when grouping laundry units as apair. Energy savings for
clothes dryers can be increased significantly if paired with an efficient clothes washer.
The RPP Initiative was formed to provide mid-stream incentives to influence retail stocking and
assortment practices that would eventually drive manufacturing and standards toward a portfolio of
energy-efficient products sold through retail channels. [n 2019, there were five qualifying products:
freezers; room A"/Cs; electric dryers and refrigerators (advanced tiers only); and clothes washers
(top-load tier only). The incentive is not intended to buy down the purchase, but rather to influence
stocking and assortment practices that will hopefully influence manufacturing practices as well as
increases to energy effrciency standards.
N EEA Activities: Commercial/lndustrial
NEEA continued to provide support for commercial and industrial energy efficiency activities in Idaho
ir2019, which included partial funding of the IDL for trainings and additional tasks.
Com m erci a I Bu i I d i ng Stock Assessmenf
NEEA continued work on the Commercial Building Stock Assessment (CBSA) throughout 2019.
The CBSA is conducted approximately every five years, and the information is used by utilities in the
Pacific Northwest and the NWPCC to determine load forecast and electrical energy-savings potential in
the region.
Page 140 Demand-Side Management 2019 Annual Report
ldaho Power Company Other Programs and Activities
For commercial customers who choose to participate in the study, the third-party contractor schedules a
site visit with a freld technician who collects information on equipment and building characteristics that
affect energy consumption. This includes HVAC equipment, lighting, building envelope, water heating,
refrigeration and cooking, computers and miscellaneous equipment, and cooling towers. Participants
receive a gift card and a site-specific report.
NEEA and its research firm, Cadmus, began contacting Idaho Power customers in early 2019.
The CBSA struggled to meet its targets for the region and had difficulties finding participants for
certain building types such as hospitals and residential care facilities. [n late 2019,Idaho Power assisted
NEEA by reaching out to specific customers identified by NEEA. A final report will be available by
mid-2020.
Commercial Code Enhancement
NEEA facilitated regional webinars for the CCE initiative for new construction to discuss how utilities
can effectively align code changes and utility programs. The CCE is a NEEA initiative comprised of
people with varying backgrounds and levels of association with the building construction industry.
The group's goal is to enable the continual advancement of commercial construction and energy codes.
A subset of this group's work in 2019 included sending a survey to architects and engineers in the State
of Idaho on Idaho Best Practices in Commercial Building Design. The survey identified projects built
better than current code, which will be used in future Idaho Case Studies. This work will continue
in2020.
Commercial Lighting
Idaho Power participated in NEEA's initiatives in the commercial lighting arena. Idaho Power continued
as a member of the NEEA Commercial Lighting Program Manager Work Group and the Commercial
Advisory Committee.
Top-Tier Trade Ally
The Top-Tier Trade Ally initiative offers lighting trade allies throughout the region multi-tiered training
called NXT Level. Five individuals in Idaho Power's service area achieved NXT Level 1 designation in
2019. An online version of NXT Level 2trainingwas rolled out in 2019. Two trade allies in Idaho
Power's service area achieved NXT Level 2 designation, and an additional six are enrolled and in the
process of completing the training.
Luminaire Level Lighting Controls
Idaho Power hosted two Networked Lighting Controls classes in 2019. The classes were co-funded with
NEEA's LLLC initiative and taught by the Seattle LDL. The classes were attended by architects,
electrical engineers, electrical contractors, and Idaho Power large commercial customers.
NEEA supported the development of a presentation by the Idaho lntegrated Design Lab they could use
in educating industry players on LLLC. NEEA continues to engage manufacturers and associated sales
channels in increasing their focus on LLLC in the Pacific Northwest. Opportunities for utility
collaboration with NEEA on this front may be forthcoming in 2020.
Demand-Side Management 2019 Annual Report Page 141
Other Programs and Activities ldaho Power Company
NEEA Funding
h2019,Idaho Power completed the2015-2019 five-year Regional Energy Efficiency Initiative
Agreement funding cycle with NEEA. Per this agreement, Idaho Power is committed to fund NEEA
based on a quarterly estimate of expenses up to the five-year total direct funding amount of
$13.5 million in support of NEEA's implementation of market transformation programs in Idaho
Power's service area. Of this amount in2019,100% was funded through the Idaho and Oregon Riders.
Funding in the amount of $14.7 million, or approximately $2.9 million annually for the 2020-2024
five-year cycle was submitted to IPUC for approval on October 21,2019. On February 20,2020,Idaho
Power received IPUC Order No. 34556, allowing Idaho Power to participate in NEEA from202V2024
with such participation to be funded through the Idaho Rider and subject to a prudency review.
In2Dlg,Idaho Power paid$2,721,070 to NEEA: $2,585,017 from the Idaho Rider for the Idaho
jurisdiction and $136,053 from the Oregon Rider for the Oregon jurisdiction. Other expenses associated
with Idaho Power's participation in NEEA activities, such as administration and travel, were also paid
from Idaho and Oregon Riders.
Final NEEA savings for 2019 will be released later in the year. Preliminary estimates reported by
NEEA for 2019 indicate Idaho Power's share of regional market transformation savings as
18,108 MWh. These savings are reported in two categories, 1) codes-related and standards-related
savings of 15,572 MWh (86%) and2) non codes-related and non-standards-related savings of
2,536 MWh (t4%).
ln the Demand Side Management 2018 Annual Report, preliminary funding share estimated savings
reported were 24,965 MWh. The final savings included in this report for 2018 final funding-share
NEEA savings is25,667 MWh. These include savings from code-related initiatives as well as
non-code-related initiatives. Idaho Power relies on NEEA to report the energy savings and other benefits
of NEEA's regional portfolio of initiatives. For further information about NEEA, visit their website
neea.org.
Regional Technical Forum
The RTF is a technical advisory committee to the NWPCC, established in 1999 to develop standards to
verify and evaluate energy efficiency savings. Since 2004,Idaho Power has supported the RTF by
providing annual financial support, regularly attending monthly meetings, participating in
subcommittees, and sharing research and data beneficial to the forum's efforts.
The forum is made up of both voting members and corresponding members from investor-owned and
public utilities, consultant frrms, advocacy groups, Energy Trust of Oregon (ETO), and BPA, all with
varied expertise in engineering, evaluation, statistics, and program administration. The RTF advises the
NWPCC during the development and implementation of the regional power plan in regard to the
following listed in the RTF charter:
o Developing and maintaining a readily accessible list of eligible conservation resources,
including the estimated lifetime costs and savings associated with those resources and the
estimated regional power system value associated with those savings.
Page 142 Demand-Side Management 2019 Annual Report
ldaho Power Company Other Programs and Activities
Establishing a process for updating the list of eligible conservation resources as technology
and standard practices change, and an appeal process through which utilities, trade allies,
and customers can demonstrate that different savings and value estimates should apply.
Developing a set of protocols by which the savings and system value of conservation
resources should be estimated, with a process for applying the protocols to existing or new
measures.
o Assisting the Council in assessing 1) the current performance, cost, and availability of new
conservation technologies and measures; 2) technology development trends; and 3) the effect
of these trends on the future performance, cost, and availability of new conservation
resources.
. Tracking regional progress toward the achievement of the region's conservation targets by
collecting and reporting on regional research findings and energy savings annually.
ln2019,Idaho Power agreed to the RTF 2020-2024 Sponsorship. Under this agreement, Idaho Power is
the fourth largest RTF funder, at a rate of $713,300 for the five-year period. For this funding cycle,
gas utilities and the gas portion dual-fuel utilities are also funding the RTF. As a consequence,
Idaho Power's funding level slightly decreased.
When appropriate and when the work products are applicable to the climate zones and load
characteristics in Idaho Power's service area, Idaho Power uses the savings estimates, measure
protocols, and supporting work documents provided by the RTF. In 2019,Idaho Power staff participated
in allRTF meetings and the RTF Policy Advisory Committee.
Throughout the year, Idaho Power reviews any changes enacted by the RTF to savings, costs,
or parameters for existing and proposed measures. The company then determines how the changes
might be applicable to, or whether they impact, its programs and measures. The company accounted for
all implemented changes in planning and budgeting for 2020.
Reside ntial Energy Efficiency Education lnitiative
Idaho Power recognizes the value of general energy efficiency awareness and education in creating
behavioral change and customer demand for, and satisfaction with, its programs. The REEEI promotes
energy efficiency to the residential sector. The company achieves this by creating and delivering
educational materials and programs that result in wise and informed choices regarding energy use and
increased participation in Idaho Power's energy efficiency programs.
Kill A Watt Meter Program
The Kill A Watt'" Meter Program remained active in 2019. Idaho Power's Customer Service Center and
field staff continued to encourage customers to learn about the energy used by specific appliances and
activities within their homes by visiting a local library to check out a Kill A Watt meter.
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Demand-Side Management 2019 Annual Report Page 143
Other Programs and Activities ldaho Power Company
Figure 28. Kill A Watt meter
Teacher Education
As in previous years, Idaho Power continued to strengthen the energy education relationship with
secondary school educators through continued participation on the Idaho Science, Technology,
Engineering, and Mathematics (iSTEM) Steering Committee.In2019,19 teachers completed the
four-day, two-credit professional development workshop offered at the College of Western Idaho's
iSTEM Institute. The workshop "Paper Circuits and Energy FUNk!" was facilitated by Idaho Power and
cosponsored by Intermountain Gas. Among other things, participating teachers toured the Langley
Gulch power plant and received a classroom kit containing Kill A Watt meters and other tools to
facilitate a myriad of hands-on, minds-on student leaming experiences related to energy, energy
efficiency, and wise energy use. By participating in the 2019 workshop, teachers developed skills and
relationships to help them age-appropriately engage elementary, middle school, or high school students
in activities and conversations around energy sources, energy production, future energy needs,
and energy effrciency options and choices.
Customer Education and Marketing
REEEI continued to produce semiannual Energt Effictency Guides in2019.Idaho Power distributed
these guides primarily via insertion in local newspapers and at events across Idaho Power's service area.
For seasonal variety and to better align with the timing of the April/May residential energy efficiency
campaign, Idaho Power published the first 2019 Energ Efficiency Guide in the spring, rather than
earlier in the winter. The spring/summer gurde was published and distributed by 17 newspapers in
Idaho Power's service area the week of April l4; the Boise Weekly also inserted the guide. The guide
focused on providing answers to a number of energy efficiency questions customers had recently asked
about home upgrades and do-it-yourself projects. Along with useful energy-saving tips, the guide
Page 144 Demand-Side Management 2019 Annual Report
ldaho Power Company Other Programs and Activities
addressed energy-efficient windows, DHPs, managing personal energy use, and ways to save energy
when leaving a home vacant during vacations. The guide featured imagery from the new energy
efficiency campaign. Idaho Power promoted the guide on the idahopower.com homepage.
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Figure 29. Spring/Summer and FallMinter editions of lhe Energy Efficiency Guide,2019
The ldaho Statesman published two ads encouraging readers to look for the guide on its
publication dates.
The fall/winter Energt Efficiency Guide was delivered to over 183,000 homes the week of October 27,
2019. This guide highlighted efficient ways to stay comfortable during cooler months with practical
weatherization tips, techniques and advice, as well as specific room-by-room tips for reducing energy
use at home. It also included suggestions for how to care for your HVAC system, assess what upgrades
may be appropriate for homes of specific vintages, and determine what actions may provide the best
refurn on investment.
Both of the 2019 guides were designed to match the new residential energy efficiency campaign
imagery, featuring identifiable Idaho Power characters of Joulie the energy advisor and her dog Wattson.
Matching the guide to the rest of the campaign, as well as publishing it during the months when the
residential campaign was actively running, created cross-promotional opportunities, and higher
brand awareness.
Both of the 2019 guides were translated into Spanish to help reach the larger Idaho Power customer
base. [n 2019, the company distributed a total of 5,550 guides, including issues from past years,
at energy efficiency presentations and events. The current library ofguides continues to add value.
Specific issues are often requested for distribution at events and presentations based on their relevance
to the particular audience. On its website, Idaho Power provides a link to the most current seasonal
guide and links to past guides.
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Demand-Side Management 2019 Annual Report Page 145
Other Programs and Activities ldaho Power Company
REEEI distributed energy efficiency messages through a variety of other communication methods in
2019.Idaho Power increased customer awareness of energy-saving ideas via continued distribution of
the fourth printing of the 96-page booklet 30 Simple Things You Can Do to Save Energy, a joint
publishing project between Idaho Power and The Earthworks Group. In2019, the program distributed
1,044 copies directly to customers. This was accomplished via community events and local libraries'
by energy advisors during in-home visits; by participating contractors in the Home Energy Audits
program, Energy House Calls program, and H&CE Program through direct web requests; and in
response to inquiries received by Idaho Power's Customer Care Center.
Idaho Power continues to recognize that educated employees are effective advocates for energy
efficiency and Idaho Power's energy efficiency programs. Idaho Power CR&EE staff reached out to
each of Idaho Power's geographical regions and the Customer Care Center to speak with energy
advisors and other employees to discuss educational initiatives and answer questions about the
company's energy efficiency programs.
Idaho Power continued to participate in a select group of events impacting large audiences or audiences
expected to have a higher receptivity to energy-efficient messaging and behavior change. Idaho Power
once again participated in The Idaho Remodeling & Design Show (targeting customers planning to
make home upgrades), Boise's Treefort Music Fest (skewing to sustainably minded younger people),
St. Luke's FitOne Expo, and numerous home and garden shows throughout the service area. Idaho
Power participated in or sponsored an additional 98 outreach activities, including events, presentations,
trainings, and other activities. Idaho Power energy advisors throughout the service area
delivered numerous other presentations to local organizations addressing energy efficiency programs
and wise energy use. [n 2019,Idaho Power's EOEA provided 69 presentations on The Power to Make a
Dffirence to 1,845 students and 40 classroom presentations on Saving a World Full of Energt to 1,086
students. The EOEAs and other staff also completed 17 senior citizen presentations on energy effrciency
programs and shared information about saving energy to 805 senior citizens in the company's service
area. Additionally, Idaho Power's energy efficiency program specialists responded with detailed
answers to 201 customer questions about energy efficiency and related topics received via
Idaho Power's website.
Idaho Power used multiple channels to promote National Energy Awareness Month in October,
including social media posts encouraging energy-efficient behaviors and program awareness. Four
News Briefs and the KTVB and KMVT monthly television spots also highlighted Energy Awareness
Month activities.
The REEEI continued to provide energy efficiency tips in response to media inquiries and in support of
Idaho Power's social media posts. In addition to supplying information for various Idaho Power
publications, such as News Scans, Connections, and Idaho Power's social media pages, energy
efficiency tips and content were provided for News Briefs and KTVB and KMVT live news segments
focused on energy efficiency.
2020 Program and Marketing Strategies
The initiative's 2020 goals are to increase customer awareness of the wise use of energy and program
participation and to promote education and energy-saving ideas that result in energy-efficient,
Page 146 Demand-Side Management 2019 Annual Report
ldaho Power Company Other Programs and Activities
conservation-oriented behaviors. In addition to producing and distributing educational materials,
the initiative will continue to manage the company's Educational Distributions program that distributes
energy-saving educational measures. Examples of activities conducted under Educational Distributions
include developing LED lighting education material, distributing LED lightbulbs and Giveaway ESKs to
customers, and administering the SEEK program, the ESK program, Welcome Kit distribution, and the
expansion of the HER Pilot Program.
The initiative will continue to educate customers using a multi-channel approach to explore new
technologies and/or program opportunities that incorporate a behavioral component.
University of ldaho lntegrafed Design Lab
Idaho Power is a founding supporter of the IDL, which is dedicated to the development of
high-performance, energy-efficient buildings in the lntermountain West. Idaho Power has worked
with the IDL since its inception in 2004 to educate the public about how energy-efficient business
practices benefit the business and the customer. Ir,2019,Idaho Power entered into an agreement
with the IDL to perform the tasks and services described below.
Foundational Services
The goal of this task was to provide energy efficiency technical assistance and project-based training to
building industry professionals and customers. When the IDL receives requests for their involvement in
building projects, the projects are categorized into one ofthree types:
o Phase I projects are simple requests that can be addressed with minimal IDL time
o Phase II projects are more complex requests that require more involvement and resources from
the lab
o Phase III projects are significantly more complex and must be co funded by the customer.
The IDL provided technical assistance on 13 new projects in the Idaho Power service area in 2019: five
Phase I projects, five Phase II, one Phase III project, and two additional projects. Five of the projects
were on new buildings, seven on existing buildings, and the remaining project was not building-specific.
The number of projects decreased in20l9 compared to 2018, but the total building area impacted
increased to approximately 275,000 ft2, compared to 250,000 ft2 in 2018. An additional six new projects
are proposed for potential future work. The related report is located in the IDL section of Supplement 2:
Evaluation.
Lunch & Learn
The goal of the Lunch & Leam task was to educate architects, engineers, and other design and
construction professionals about energy efficiency topics through a series of educational lunch sessions.
ln2019, the IDL scheduled 14 technical training lunches in Boise, three in Meridian, two in Ketchum,
and one in Idaho Falls. The sessions were coordinated directly with architecture and engineering firms
and organizations; a total of 157 architects, engineers, designers, project managers, and others attended.
The topics of the lunches (and number of each) were: Indoor Air Quality (IAQ) and Energy Efficiency
in Buildings (2); Daylight in Buildings: Getting the Details Right (3); Chilled Beams (l); Radiant
Demand-Side Management 2019 Annual Report Page 147
Other Programs and Activities ldaho Power Company
System Design Considerations (1); Hybrid Ground Source Heat Pump Systems (1); The Architect's
Business Case for Energy Performance Modeling (4); Future of Lighting Controls (3); High Efficiency
Heat Recovery (2); Cold Feed: Managing Controls and Condensation for Radiant Slab Cooling (1);
and Variable Refrigerant Flows (VRF) & Heat Pumps (2). The related report is located in the IDL
section of Supplement 2: Evaluation.
Building Simulation Users Group
The goal of this task was to facilitate the Idaho BSUG, which is designed to improve the energy
efficiency related simulation skills of local design and engineering professionals.
b2019, six monthly BSUG sessions were hosted by IDL. The sessions were attended by
75 professionals in-person and 71 professionals remotely. Evaluation forms were completed by
attendees for each session. On a scale of 1 to 5, with 5 being "excellent" and 1 being "poor," analyzing
results from the first six questions, the average session rating was 4.30 for 2019. For the final question,
o'The content of the presentation was..." on a scale of I to 5, with I being "too basic," 3 being 'Just
right," and 5 being "too advanced," the average session rating was 3.2 for 2019.
Each presentation was archived on the BSUG 2.0 website along with general BSUG-related content.
The related report is located in the IDL section of Supplement 2: Evaluation.
New Gonstruction Verification
The goal of this task was to continue random installation verification of over l0% of the C&I Energy
Efficiency Program New Construction participants who received incentives. The IDL conducted a
review of documentation and completed on-site inspections to validate whether systems and components
had been installed. The purpose of this verification was to confirm program guidelines and requirements
were helping participants provide accurate information regarding measure installations. See the New
Construction option in the C&I Energy Efficiency Program section for a summary of these activities.
The complete verification report is located in the IDL section of Supplement 2: Evaluation.
This task also included the review of all daylight photo-control incentives to verify site conditions and
improve the quality of design and installation.
Tool Loan Library
The TLL gives customers access to tools for measuring and monitoring energy use on various systems
within their operations. The goal of this task was to operate and maintain the tool library, which includes
a web-based loan tracking system, and to provide technical training on the use of tools in the library.
The inventory of the TLL consists of over 900 individual pieces of equipment. In 2019, 49 new tools
and five accessories were added to replace old data logging models, to create beta tool loan kits as well
as additional analog connectors for the XC power logger series as it was discovered the previous series
connectors are not compatible. The tools and manuals are available at no cost to customers, engineers,
architects, and contractors in Idaho Power's service area to aid in the evaluation of energy efficiency
projects and equipment they are considering.
There werc 26 tool loan requests in2019,by 17 unique users, including six new users from 14 different
locations. End-users included architectural and engineering firms, equipment representatives,
Page 148 Demand-Side Management 2019 Annual Report
ldaho Power Company Other Programs and Activities
educational institutions, industrial plants, residential homes and commercial facilities. The related report
is located in the IDL section of Supplement 2: Evaluation.
ln2019,Idaho Power also helped the IDL update their TLL brochure and catalog.
Heat Pump Calculator/Climate Design ToolsffEST
The 2019 Thermal Energy Savings Tool (TEST) development task was a continuation of work done by
the IDL. The original tool development began in2013 and continued through 2016. Over the years,
the tool has grown in its capabilities. tnitially, a Heat Pump Energy Savings Calculator (HePESC)
spreadsheet was developed in2013, which was capable of hourly load calculations, energy consumption
estimates using regression curves from simulation, and simple cost calculations. The tool now
incorporates several climate design tools and has been improved over time. Tool improvements have
included the following:
o )Ql!,-lvlethods verified and user feedback incorporated
o 20l5-Residentialspace-typeadded
o 2016-Climate design tools and new weather files included
o 2}L7-Outreach, education, and customization provided for users
o 2018-Code defaults updated and continued maintenance and outreach
o 2}L9-Continued maintenance and outreach
This task was limited to minimal support for Idaho Power staff and other beta version users in 2019.
Improvements this year included finalizing the code default option to IECC 2015. The IDL included
information on the TEST in many of the Lunch & Leam presentations delivered at architecture and
engineering firms in Idaho. The IDL also provided the tool to graduate architecture and engineering
students enrolled in the Building Performance Simulation course at the University of Idaho. Students
used the tool to estimate changes in heat loads based on envelope alterations as part of a homework
assignment. Whenever a user requested access to the tool, the IDL sent the TEST spreadsheet through
the service WeTransfer, as it is too large to attach in a traditional email. A disclaimer is included with
each tool download that makes clear the tool does not guarantee savings and the user is responsible for
verifying their own calculations. As the IDL website is improved, the tool will be hosted online for
registered users to request and download after accepting a similar disclaimer. Tool requests were
received from three organizations in 2019.
The related report for this task is located in the IDL section of Supplement 2: Evaluation.
Building Energy Analytics Case Study
In2019,IDL began the BEMS Predictive Control Case Study task. The purpose of this task was to
evaluate a building analytics system that can take proactive measures to correct building operations and
provide potential savings. The IDL assessed the requirements, capabilities and limitations of several
predictive building controls technologies. Various sites were evaluated for possible implementation of
the BEMS system. Implementation and evaluation will continue in2020.
The related report for this task is located in the IDL section of Supplement 2: Evaluqtion.
Demand-Side Management 2019 Annual Report Page 149
Other Programs and Activities ldaho Power Company
RTU Control Retrofits for Small Commercial
In20l9,IDL completed the Rooftop Unit (RTU) Control Retrofits for Small Commercial task. The
purpose of this task was to provide a literature review to determine the lowest cost control strategies that
could be implemented with existing RTU equipment. The IDL researched the cost and local availability
of various energy management system (EMS) controls for RTU retrofits and evaluated the advantages of
retrofitting small RTUs with more advanced controls.
The related report for this task is located in the IDL section of Supplement 2: Evaluation.
2020lDL Strategies
h2020,IDL will continue work on the Foundational Services, Lunch & Learn sessions, BSUG,
New Construction Verifications, Energy Resource Library (formally TLL), Building Energy Analytics
Case Study (formally BEMS Predictive Control Case Study), and RTU Control Retrofits for Small
Commercial task.
Page 150 Demand-Side Management 2019 Annual Report
ldaho Power Company Glossary of Acronyms
GI.ossARY oF AcRoNYMS
A/C-Air Conditioning or Air Conditioner
ACEEE-American Council for an Energy-Efficient Economy
Ad-Advertisement
AEG-Applied Energy Group
AMl-Advanced Metering Infrastructure
aMW-Average Megawatt
ASHRAE-American Society of Heating, Refrigeration, and Air Conditioning Engineers
B/C-Benefit/Cost
BCASEI-Building Contractors Association of Southeast Idaho
BCASWI-Building Contractors Association of Southwestern Idaho
BOMA-Building Owners and Managers Association
BOC-Building Operator Certification
BPA-Bonneville Power Administration
BPl-Building Performance lnstitute
BSUG-Building Simulation Users Group
C&I-Commercial and Industrial
CAP-Community Action Partnership
CAPAI-Community Action Partnership Association of Idaho, Inc.
CCE-Commercial Code Enhancement
CcNo-Community Connection of Northeast Oregon, Inc.
CEl-Continuous Energy Improvement
CEl-{ost-Effective Limit
CFM-Cubic Feet per Minute
CHQ-Corporate Headquarters (Idaho Power)
ClNA-Community in Action
CLEAResult-CLEAResult Consulting, [nc.
COP-Coeffi cient of Performance
CPRSC-Consumer Products Regional Steering Committee
CR&EE-Customer Relations and Energy Efficiency
Demand-Side Management 2019 Annual Report Page 151
Glossary of Acronyms ldaho Power Company
DHP-Ductless Heat Pump
DOE-US Department of Energy
DSM-Demand Side Management
EA5-EA5 Energy Audit Program
ECM-Electronically Commutated Motor
EEAG-Energy Efficiency Advisory Group
EICAP-Eastern Idaho Community Action Partnership
EISA-Energy Independence and Security Act
EL ADA-EIAda Community Action Partnership
EM&V-Evaluation, Measurement, and Verifi cation
EMS-Energy Management System
EoEA-Education and Outreach Energy Advisors
ESK-Energy-Saving Kit
ETO-Energy Trust of Oregon
ft-Feet
ft2-square Feet
GMI-Green Motors lnitiative
GMPG-Green Motors Practice Group
gpm-Gallons per Minute
H&CE-Heating & Cooling Efficiency
HEM-LLC-Home Energy Management, LLC.
HePESC-Heat Pump Energy Savings Calculator
HER-Home Energy Report
hp-Horsepower
HPWH-Heat Pump Water Heater
HSPF-Heating Seasonal Performance Factor
IAQ-Indoor Air Quality
IBCA-Idaho Building Contractors Association
IBCB-Idaho Building Code Board
IBoA-International Building Operators Association
ICC-International Code Council
Page 152 Demand-Side Management 2019 Annual Report
ldaho Power Company Glossary of Acronyms
ICOM-Idaho College of Osteopathic Medicine
ID-Idaho
IDHW-Idaho Department of Health and Welfare
IDl-Integrated Design Lab
IEcc-Intemational Energy Conservation Code
IPMvP-Intemational Performance Measurement and Verifi cation Protocol
IPUC-Idaho Public Utilities Commission
IRP-Integrated Resource Plan
iSTEM-Idaho Science, Technology, Engineering, and Mathematics
kW-Kilowatt
kWh-Kilowaff hour
LDl-Lighting Design Lab
LEEF-Local Energy Efficiency Funds
LIHEAP-Low lncome Home Energy Assistance Program
Ll-I-C-Luminaire Level Lighting Controls
LTMT-Long-Term Monitoring and Tracking
M&V-Measurement and Verification
MPER-Market Progress Evaluation Report
MVBA-Magic Valley Builders Association
MW-Megawatt
MWh-Megawatt hour
MWSOC-Municipal Water Supply Optimization Cohort
n/a-Not Applicable
NAMI-National Alliance on Mental Illness
NEB-Non-Energy Benefit
NEEA-Northwest Energy Efficiency Alliance
NEEM-Northwest Energy Effi cient Manufactured Home Program
NEMA-National Electrical Manufacturers Association
NPR-National Public Radio
NTG-Net to Gross
NWPCC-Northwest Power and Conservation Council
Demand-Side Management 2019 Annual Report Page 153
Glossary of Acronyms ldaho Power Company
O&M-Operation and Maintenance
OPUC-Public Utility Commission of Oregon
OR-Oregon
ORS-Oregon Revised Statute
O SV-On- S ite Verification
OTT-Over-the-Top
PCA-Power Cost Adjustment
PcT-Participant Cost Test
PlC-Powerline Carrier
PPG-Program Planning Group
PR-Public Relations
PSC-Permanent Split Capacitor
PTCS-Performance Tested Comfort System
QA-Quality Assurance
QC-Quality Control
RAC-Residential Advisory Committee
RAP-Resource Action Programs
RCT-Randomized Control Trial
REEEl-Residential Energy Efficiency Education Initiative
RESNET-Residential Services Network
RETAC-Regional Emerging Technology Advisory Committee
Rider-Energy Effi ciency Rider
RlM-Ratepayer Impact Measure
RPAC-Regional Portfolio Advisory Committee
RPAC+-Re gional Portfolio Advi sory C ommittee Plus
RPP-Retail Products Portfolio
RTF-Regional Technical Forum
RTU-Rooftop Unit
SA-Scale-Up Approval
SBDI-Small Business Direct tnstall
SCCAP-South Central Community Action Partnership
Page 154 Demand-Side Management 2019 Annual Report
ldaho Power Company Glossary of Acronyms
S CE-Streamlined Custom Effi ciency
SEEK-Students for Energy Efficiency Kit
SElcAA-Southeastern Idaho Community Action Agency
SEM-Strategic Energy Management
Simple Steps-simple Steps, Smart Savings'"
SlR-Savings-to-lnvestment Ratio
SRVBCA-Snake River Valley Building Contractors Association
TLL-Tool Loan Library
TRC-Total Resource Cost
TRM-Technical Reference Manual
TSV-Thermostatic Shower Valve
TV-Television
UcT-Utility Cost Test
UES-Unit Energy Savings
UM-Utility Miscellaneous
US-United States
USGBC-US Green Building Council
VFD-Variable Frequency Drive
VRF-Variab le Refri gerant Flow
WAP-We atheization A s s i stance Pro gram
WAQC-W eatheization Assistance for Qualified Customers
WHF-Whole-House Fan
WwEEc-Wastewater Energy Effi ciency Cohort
Demand-Side Management 2019 Annual Report Page 155
Glossary of Acronyms ldaho Power Company
Page 156 Demand-Side Management 2019 Annual Report
ldaho Power Company Appendices
AppenDICES
Demand-Side Management 2019 Annual Report Page 157
Appendices ldaho Power Company
Page 158 Demand-Side Management 2019 Annual Report
ldaho Power Company Appendix 1. ldaho Rider, Oregon Rider, and NEEA Payment Amounts
Appendix 1. ldaho Rider, Oregon Rider, and NEEA payment amounts (January-
December 2019)
ldaho Energy Efflclency Rlder
201 9 Beginning Balance.$
$
5,258,957
32,499,978
37,758,935
(38,06e,980)
(311,045)
2019 Funding plus Accrued lnterest as of 12-31-19
Total 2019 Funds
2019 Expenses as of 12-31-19
Ending Balance as of 12-31-2019.
Oregon Energy Efflclency Rlder
201 9 Beginning Balance.$
$
(1,397,745\
2,010,108
612,359
(1,766,639)
(1,154,280)
2019 Funding plus Accrued lnterest as of 12-31-19
Total 2019 Funds
2019 Expenses as of 12-31-19.
Ending Balance as of 12-31-2019.
NEEA Paynents
2019 NEEA Payments as of 12-31-2019...............
Total...
$
$
2,721,070
2,721,070
Demand-Side Management 2019 Annual Report Page 159
Appendix 2.2018 DSM expenses by funding source (dotlars)ldaho Power Company
Appendix 2.2019 DSM expenses by funding source (dollars)
Sector/Program ldaho Rider Oregon Rider Non-Rider Funds Total
Energy Efft clency/Demand Reaponse
Residential
A,/C Cool Credit........
Easy Savings: Low-lncome Energy
Efficiency Education.
Educational Distributions....
Energy Efficient Lighting...
Energy House Calls
Heating & Cooling Efficiency Program..........
Home Energy Audit...............
Multifamily Energy Savings Program
Oregon Residential Weatherization..
Rebate Advantage
Residential New Construction Pilot Program
Shade Tree Project
Simple Steps, Smart Savings
Weatherization Assistance for Qualified Customers .....
Weatherization Solutions for Eligible Customers ..........
Commercial/lndustrial
Commercial and lndustrial Energy Efficiency Program.
Custom Projects
New Construction ......................
Retrofits.....................
Commercial Energy-Saving Kitsl
Flex Peak Program
lrrigation
lnigation Efficiency Rewards
lnigation Peak Rewards
$ 495,703 $ 30,762 $
2,989,184
2,026,977
143,570
478,560
230,786
1 15,560
148,220
534,1 18
147,750
87,599
936,72',1
11,614,380
3,365,862
6,131,117
154,632
75,306
2,449,427
239,523
91,688
99,285
18,324
20,619
15,745
5,982
8,529
2,900
212,991
182,614
149,939
7,312
256,606
174,120
179,733
351,200
145,494
1,303,727
20,905
52,501
294,911
37,716
6,352,452
877,665
145,494
3,080,873
2,126,262
161,894
499,1 79
230,786
131 ,306
5,982
156,748
534,118
147,750
90,499
1,303,727
957,626
11,879,873
3,548,476
6,281,056
161,945
626,823
2,661,263
6,771,708
$
Energy Efficiency/Demand Response Total $ 32,364,e98 $ 'r,457,149 $ 8,5s8,90s $ 42,381,0s3
tarket Transformation
NEEA.............2,585,017 136.053 2,721,070
Market Transformation Total $ 2,s8s,017 $ 136,053 $$ 2,721,070
Other Programs and Activitles
Commercial/l ndustrial Energy Efiiciency Overhead .....
Energy Efficiency Direct Program Overhead
Oregon Commerclal Audit...............
Residential Energy Efficiency Education I nitiative .......
Residential Energy Efficiency Overhead...
463,177
251,229
152,579
1,293,650
29,758
13,390
7,262
8,272
68,615
492,935
2U,620
7,262
160,851
1,362,265
Other Programs and Activities Total $ 2,160,635 $ 127,298 $$ 2,287,933
lndirect Program Expenses
Energy Efficiency Accounting & Analysis.......
Energy Efficiency Advisory Group .............
Special Accounting Entries
927,383
20,937
11,009
44,457
1,105
576
't89,'t73 1,161,013
22,041
I 1,586
lndirect Program Expenses Total....s 959,330 $ 46,138 $ 189,'173 $ '1,194,640
Grand Total $ 38,069,980 $ 1,766,639 $ 8,748.,078 $ 48,584,696
1 This program was called in Commercial Education lnitiative inlhe Demand-Side Management 2018 Annual Repoi, Appendix 2
Page 160 Demand-Side Management 2019 Annual Report
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