HomeMy WebLinkAbout20180315DSM Annual Report.pdfslmlpPoffER.
An lDACORPCompany
RTC E IVED
20iBHeR l5 PH h:03
- I l^'' i i,.':-lvi)li'it,vilSSl0t'i
CHARGINGSTATION I
I
ffiffifr
al ll at
ilillt
MARKET
I
I
+
--!
20L8
ffi rrl
\
E:f
IVI ARCH 15
SAFE HARBOR STATEMENT
This document may contain forward-looking statements,
and it is important to note that the future results could
differ materially from those discussed. A full discussion
of the factors that could cause future results to differ
materially can be found in ldaho Power's filings with the
Securities and Exchange Commission.
@ erinted on recycled paper
ldaho Power Company Table of Contents
TaeLe oF CoNTENTS
Executive Summary....
Introduction...............
Annual DSM Expense Review Filing and Compliance with Commission Orders..
DSM Programs Performance ..
Program Evaluation Approach.
Cost-Effectiveness ..
Energy Efficiency Advisory Group..
Idaho Power Field Staff ....
Future Plans for DSM Programs
DSM Annual Report Structure...
2017 Program Activity....
DSM Expenditures....
Marketing.
Cost-Effectiveness Results......
Customer Satisfaction
Evaluations................ ................
Residential Sector Overview
A/C Cool Credit
Easy Savings ...................
Educational Distributions
Energy Effi cient Lighting
Energy House Calls.........
Fridge and Freezer Recycling Program ...
Heating & Cooling Efficiency Program
Home Energy Audit.
Home Improvement Program
Multifamily Energy Savings Program
Oregon Residential Weatherization .........
Rebate Advantage
Residential New Construction Pilot Program (ENERGY STAR@ Homes Northwest).
Shade Tree Project..............
Simple Steps, Smart SavingsrM..
1
J
4
5
..... I I
..... I I
13
....1 5
....16
....11
.... I 8
..18
..20
..33
..35
.37
.38
.40
43
57
60
64
69
.46
.75
.81
.84
.87
.89
.92
.96
100
Demand-Side Management 2017 Annual Report Page i
Weatherization As sistance for Quali fied Customers ...103
Weatherization Solutions for Eli gible Customers........112
Commercial/Industrial Sector Overview ...1 16
...1 19Commercial and Industrial Energy Efficiency Program.
Flex Peak Program....
Oregon Commercial Audits
Irrigation Sector Overview
Irrigation Efficiency Rewards ...
131
Irrigation Peak Rewards.............. .......142
Other Programs and Activities............. ..........145
Green Motors Initiative... .......145
Idaho Power's Internal Energy-Efficiency Commitment.............. ................145
Local Energy Efficiency Funds
Market Transformation ............
Northwest Energy Efficiency Alliance
Program Planning Group
Regional Technical Forum.......
Residential Energy Effi ciency Education Initiative..
University of Idaho Integrated Design Lab ..............
Glossary of Acronyms
...t34
...136
...139
...146
...t41
....153
....153
....154
....159
147
163
Table of Contents ldaho Power Company
Table 1.
Table 2.
Table 3.
Table 4.
Table 5.
Table 6.
Table 7.
Table 8.
Table 9.
LIsT oF TABLES
2017 DSM programs by sector, operational type, location, and energy
savings/demand reduction..............
2017 program sector summary and energy usage/savings/demand reduction........
2017 funding source and energy savings
2017 DSM program expenditures by category............
2017 DSM program incentives totals by program type and sector........
Cost-effectiveness summary by energy effi ciency program....
2017 residential program summary
H&CE Program incentives in20l7 ...........71
2017 WAQC activities and Idaho Power expenditures by agency and county...............105
.10
.11
.18
.19
.19
.35
.38
Page ii Demand-Side Management 2017 Annual Report
ldaho Power Company Table of Contents
Table 10.
Table I l.
Table 12.
Table 13.
Table 14.
Table 15.
Table 16.
Table 17.
Table 18.
Table 19.
Figure l.
Figure 2.
Figure 5
Figure 6
2017 WAQC base funding and funds made available....
2017 WAQC review of measures installed..
2017 savinqs values for WAQC program....
20 l7 commercial/industrial program summary..
20 I 7 customer satisfaction related to C&I sector programs ..
2017 Custom Projects annual energy savings by primary project measure.....
2017 irigation program summary
Irrigation Peak Rewards program load reduction for each20l7 event by
program option
Irri gation Peak Rewar ds 20 17 potential r ealization rate .............
2017 Green Motor Initiative savings, by sector and state...
.tt7
.t2t
...108
...109
107
ll6
137
144
144
145
Figure 3
Peak demand-reduction capacity and demand response expenses, 2004-2017
(MW and millions [$]).........
Annual energy savings and energy efficiency program expenses, 2002-2017
(MWh and millions [$]).........
Figure 4. Total DSM expense history, including energy efficiency, demand response, and
NEEA expenses, 2002)017 (millions t$l).....
LIsT oF FIGURES
Idaho Power service area map .....................3
5
6
6
DSM expense history by program type,2004-2017 (mlllions [$])
Annual incremental energy efficiency savings (aMW) compared with IRP targets,
7
7
8
2017 DSM program expenditures by category............
2017 DSM program incentives by segment and sector
Idaho Power customers share energy efficiency information on social media.
Idaho Power "Ways to Save" website screenshot.
Idaho Power appearances on KPVI and KTVB
Example of energy efficiency awareness campaign ad
Example of an Idaho Power digital ad.
The 2017 the Smart-Saver Pledge bill insert
Figure 7. Annual cumulative energy efficiency savings (aMW) compared with IRP targets,
2002-2017
Figure 8.
Figure 9.
Figure 10.
Figure I l.
Figure 12.
Figure 13.
Figure 14.
Figure 15.
..19
..20
..2t
..22
..23
..24
..25
..28
Demand-Side Management 2017 Annual Report Page iii
Table of Contents ldaho Power Company
Figure 16.
Figure 17.
Figure 18.
Figure 19.
Figure 20.
Figure 21.
Figore 22.
Figure 23.
Figure 24.
Figure 25.
Figure 26.
Figve 27.
Figure 28.
Figure 29.
Figure 30.
Figure 31.
Figore 32.
Figure 33.
Figure 34.
Figure 35.
Figure 36.
Figure 37.
Figure 38.
Appendix 2.
Appendix 3.
Appendix 4.
Appendix 5.
Example of Commercial and Industrial Energy Efficiency Program ad...........................30
Check presentations to Ash Grove Cement and Baker & Murakami
Produce Company.. ..................32
Customers' needs "met" or "exceeded" (percent), 2007 -2017 ...........
Photo of residential ESK.....
Bookmark in English and Spanish to help promote the ESKs...
Social media post from realtor about ESKs........
Instagram post about the Student Energy Efficiency Kit Program
2012-2017 participation in the Energy House Calls program..............
2017 Energy House Calls participation by region
2017 Energy House Calls participation by job type
...........47
...........50
...........5 I
...........52
...........61
...........61
.36
.62
2009-2017 Fridge and Freezer Recycling Program participation by year ......65
Fridge and Freezer Recycling Program Facebook Graphic ...........66
How customers heard about Fridge and Freezer Recycling Program in2017 ..................68
Home Energy Audit summary of participating homes in20l7, by county .....76
Home Energy Audit summary of space and water heating fuel t1pes, 2017 77
Home Energy Audit measures installed in participating homes in 2017 ...........................77
Example of Home Energy Audit program ad....78
Multifamily Energy Saving Program door hanger................
Digital ad on Snake River Valley Building Contractors Association app
Social media post for Weatherization Solutions for Eligible Customers program......
Tiny house .................1 55
2017 Winter Energy Efficiency Guide ................. I 57
LIST OF APPENDICES
Appendix l. Idaho fuder, Oregon Rider, and NEEA payment amounts (January-
December 2017). -......
.....85
.....93
...114
.....169
.....t70
t7t
.....173
.....191
2017 DSM expenses by funding source (dollars)
2017 DSM program activity
Historical D SM expense and performanc e, 2002-20 1 7 .............
2017 DSM program activity by state jurisdiction
Page iv Demand-Side Management 2017 Annual Report
ldaho Power Company Table of Contents
LIsT oF SUPPLEMENTS
Supplement I : C os t- Effectivenes s
Supplement 2: Evaluation
Demand-Side Management 2017 Annual Report Page v
ldaho Power Company
Page vi Demand-Side Management 2017 Annual Report
Table of Contents
ldaho Power Company Executive Summary
ExecunvE SUMMARY
In2017,Idaho Power had its second largest energy savings year since 2002, when the company
revitalized its energy efficiency programs and began the Idaho and Oregon Energy Efficiency Riders
(Rider) to fund the pursuit of cost-effective energy efficiency. Energy efficiency and demand response
programs provide economic and operational benefits to the company and its customers and support the
wise use of energy by Idaho Power customers.
Idaho Power's portfolio of energy efficiency program energy savings for 2017 increased to
191,471, megawatt-hours (MWh), including the estimated savings from the Northwest Energy Efficiency
Alliance (NEEA), enough energy to power almost 17,000 average homes ayeff in Idaho Power's
service area. This is a l2-percent increase from the 2016 energy savings of 170,792 MWh. ln2017,
the company's energy efficiency portfolio was cost-effective from both the total resource cost (TRC)
test and the utility cost (UC) test perspectives with ratios of 2.50 and2.75, respectively. The portfolio
was also cost-effective from the participant cost test (PCT) ratio, which was 3.61 . The savings from
Idaho Power's energy efficiency programs alone, excluding NEEA savings, increased to 167,879 MWh
in20l7 from 146,177 MWh in20l6.
Idaho Power successfully operated all three of its demand response programs in2017. The total demand
reduction achieved from the company's programs was 383 megawatts (MW) from an available capacity
of 394 MW. Energy efficiency and demand response are important aspects of Idaho Power's resource
planning process. Idaho Power's 2017 achievements in energy savings exceeded the annual savings
target identified in Idaho Power's 2017 Integrated Resource Plan (IRP).
Total expenditures from all funding sources of demand-side management (DSM) activities increased by
nearly 12 percent, to $48 million in2017 from $43 million in2016. DSM program funding comes from
the Idaho and Oregon Riders, Idaho Power base rates, and the annual power cost adjustment (PCA).
The company's demand response incentives are recovered through base rates and the annual PCA in
Idaho, while Oregon demand response incentives are funded through the Oregon Rider.
With a goal of using customers' funds wisely, Idaho Power employees and leaders strive to provide
conscientious, prudent, and responsible action and activities that result in cost-effective energy
efficiency.
In 2017, Idaho Power continued to expand the reach and frequency of its residential energy efficiency
campaign with digital and print marketing tactics, including an increase in social media activity.
The company also continued promoting the three Commercial and Industrial (C&I) Energy Efficiency
Program options as a single program.
Idaho Power continued to use stakeholder input to enhance its programs. The company met regularly
with its Energy Efficiency Advisory Group (EEAG) and individual customers seeking input on program
improvement. To find growth in the program portfolio, the company relied on its Program Planning
Group (PPG) that was initiated in20l4, NEEA's Regional Emerging Technology Advisory Committee
(RETAC), and E Source resources to fillthe pipeline with ideas for offerings to its energy efficiency
Demand-Side Management 2017 Annual Report Page 1
Executive Summary ldaho Power Company
programs. Additionally, Idaho Power continued to refine its program processes through evaluations,
customer surveys, and research to make it easier for its customers to participate.
In20ll,ldaho Power continued to distribute Energy-Saving Kits (ESK) at no additional cost to
customers on request. By the end of the year, almost 51,000 ESKs were shipped to customer homes:
27,458 kits to homes with electric water heaters and23,28l to homes with alternate-source water
heaters. Idaho Power replaced the high-efficiency showerheads in the electric kits with an integrated
high-efficiency showerhead with a thermostatic shower valve (TSV). TSVs reduce the behavioral waste
caused by letting the water run unchecked while it warms up. With a TSV, water flow is automatically
reduced to a trickle when the water reaches 95" F, sending a signal that the water is ready. Also in 2017,
Idaho Power began development of an energy-savings kit for commercial customers and expanded its
cohort programs to include the Continuous Energy Improvement (CEI) Cohort for Schools.
This Demand-Side Management 2017 Annual Report provides a review of the company's DSM
activities and finances throughout20lT and outlines Idaho Power's plans for future DSM activities.
This report also satisfies the reporting requirements set out in the Idaho Public Utilities Commission's
(IPUC) Order Nos. 29026 and29419.Idaho Power will provide a copy of the report to the Public Utility
Commission of Oregon (OPUC) under Oregon Docket Utility Miscellaneous (UM) No. 1710.
Page 2 Demand-Side Management 2017 Annual Report
ldaho Power Company Introduction
IrurnooucroN
Energy efficiency and demand response provide economic and operational benefits to the company and
its customers; and in2017,Idaho Power continued to pursue all cost-effective energy efficiency across
its service area. Idaho Power provides information and programs to ensure customers have opportunities
to learn about their energy use, how to use energy, and participate in programs.
This report focuses on Idaho Power's demand-side management (DSM) activities and results for 2017
and previews planned activities for 2018. The appendices provide historical and detailed information
on the company's DSM activities and detailed financial information from 2002 through 2017.
Supplement 1 : Cost-Effectiveness provides detailed cost-effectiveness data and Supplement 2:
Evaluations provides copies of Idaho Power's evaluations, reports, and research conductedin20IT.
Idaho Power's main objectives for DSM programs are to achieve prudent, cost-effective energy
efficiency savings and to provide an optimal amount of demand reduction from its demand response
progmms as determined through the Integrated Resource Plan (IRP) planning process. Idaho Power
considers cost-effective energy efficiency the company's least-cost resource and pays particular
attention to ensuring the best value to Idaho Power's customers. Idaho Power strives to provide
customers with programs and information to help them manage their energy use wisely.
The company achieves these objectives through the implementation and careful management of
programs that provide energy and demand savings and through outreach and education. For economic
and administrative efficiency and to reduce customer confusion, Idaho Power endeavors to implement
identical programs in its Idaho and Oregon service areas. Idaho Power has been locally operated since
l9l6 and serves more than 545,000 customers throughout a 24,000-square-mile area in southern Idaho
and eastern Oregon.
washington
Snake
River Montana
Canyon-We
Region
st
ldaho
I South-East
ReBion.-,
Oregon
Figure 1. ldaho Power service area map
"+
Nevada LJtah
Reeion ffi
Capita
Demand-Side Management 2017 Annual Report
wyoming
Page 3
lntroduction ldaho Power Company
Idaho Power's energy efficiency programs are available to all customer sectors in Idaho Power's service
area and focus on reducing energy use by identifying homes, buildings, equipment, or components for
which an energy-efficient design, replacement, or repair can achieve energy savings. Some energy
efficiency programs include behavioral components. For example, the Residential Energy Efficiency
Education Initiative, the Smart-Saver Pledge, the School Cohort, and the Home Energy Reports Pilot
Program, which began in2017, all have behavioral components associated with them.
Savings from energy efficiency programs are measured in terms of energy savings on a kilowatt-hour
(kwh) or megawatt-hour (MWh) basis. These programs usually supply energy savings throughout the
year at different times depending on the energy efficiency measure put in place. Idaho Power shapes
these savings based on the end use to estimate energy reduction at specific times of the day and year.
Idaho Power's energy efficiency offerings include programs in residential and commercial new
construction (lost-opportunity savings); residential and commercial retrofit applications; and irrigation
and industrial system improvement or replacement. Idaho Power's custom incentives offer a wide range
of opportunities to its irrigation, industrial, large-commercial, governmental, and school customers to
execute energy saving projects.
Energy efficiency program and demand response funding comes from the Idaho and Oregon Riders
(Rider), Idaho Power base rates, and the annual power cost adjustment (PCA) in Idaho. Idaho incentives
for the company's demand response programs are recovered through base rates and the annual PCA,
while Oregon demand response incentives are funded through the Oregon Rider. Total expenditures
from all funding sources on DSM-related activities increased by about 12 percent, from $43 million in
2016 to $48 million in 2017 .
Idaho Power started its modern demand response programs in2002, and now has over l0 percent of its
all-time peak load available under demand response programs. The goal of demand response at
Idaho Power is to minimize or delay the need to build new supply-side peaking resources. The company
estimates future capacity needs through the IRP planning process and plans resources to mitigate any
system peak deficits that exist. Demand response programs are measured by the amount of demand
reduction, in megawatts (MW), available to the company during system peak periods.
Annual DSM Expense Review Filing and Compliance with
Gommission Orders
On March 15,2017,Idaho Power filed Case No. IPC-E-17-03 with the Idaho Public Utilities
Commission (IPUC) requesting an order finding the company had prudently incurred $40,242,182 in
DSM expenses in 2016, including $3 I ,321 ,862 in Rider expenses, S7 ,059,420 in demand response
program incentives, and $1,860,901 in cumulative incremental labor expenses incurred from 2011
through 2016.
In Order No. 33908, dated October 16,2017 , the IPUC deemed $31,304,965 in Rider expenses,
$7,059,420 in demand response program incentives, and $1,860,901 in labor expense as prudently
incurred.
Page 4 Demand-Side Management 2017 Annual Report
ldaho Power Company lntroduction
On March 28,2017 , the IPUC issued Order No. 33736 directing the company to 1) decrease the Rider
percentage from 4 percent to3.75 percent, effective April I ,2017;2) refund $13 million ofpreviously
collected Rider funds through the 2017 l20l 8 PCA mechanism, effective June 1, 2017; and 3) eliminate
the annual transfer of $4 million of Rider funds through the PCA.
DSM Programs Performance
The 2017 savings consisted of 65,506 MWh from the residential sector, 85,425 MWh from the
commercial/industrial sector, and 16,888 MWh from the irrigation sector. This represents a 15-percent
increase from 2016 program savings. The industrial Custom Projects option in the Commercial and
Industrial (C&D Energy Efficiency Program contributed 27 percent of Idaho Power's direct program
savings, while the residential sector Energy Efficient Lighting and Educational Distributions programs
contributed 90 percent of the residential savings and 35 percent of Idaho Power's direct program
savings.
500
450
400
350
300
2fi
200
150
100
50
Avdlable capacity
:Actualload reduction
-pg66pd
response expenses
$25.00
$20.00
$1s.00
$10.00
$s.oo
$0.00
2@4 2@5 2W6 2@7 2008 2009 20fi 20l.1 2012 2013 2014 2015 2016 2017
Figure 2. Peak demand-reduction capacity and demand response expenses, 2004-2017 (MW and millions [$])
3E
:=(,
(E
CLGoc
.9
(,
touttcG
EooJ(uoo-
oc
EE
ooocooxUI
ootro
CLooE,t,tr(,
Eocl
0
Demand-Side Management 2017 Annual Report Page 5
lntroduction ldaho Power Company
250,000
-
Market Transformaton (N EEA) (MWh)
ldaho Power Program Savings (MVUh)
-EE
expenses (no DR)
$4s
$40
$95
$30
$2s
$20
200,m0 oc
E
=@oocoox
UJ
(,c
.g(,
ut
ED
otr
LrJ
.c3
Eto
CD
.E
(Eo,>l
ED
o
UJ
50,000
00,000
50,000
$
$
1 5
01
$5
0 $0
Figure 3.
$60.00
$s0.00
2002 2@3 2@4 2ffi5 2@6 2007 2008 2009 201A 2011 2012 2013 2014 2015 2016 2017
Annual energy savings and energy efficiency program expenses, 2002-2017 (MWh and millions [$])
otr
e
=aootro
CLxlrJ
Et,o
$.10.00
$30.00
$20.00
$10.00
$0.00 2W2 2003 2W4 2W5 2006 2@7 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
Figure 4. Total DSM expense history, including energy efficiency, demand response, and NEEA expenses,
2002-2017 (millions [$])
Page 6 Demand-Side Management 2017 Annual Report
ldaho Power Company lntroduction
oce
E
ooocoCLxLlJ
Eoo
$60.00
$50.m Energy effi ciency r Denrand response
$2t0.00
$30.00
$20.00
$10.00
$0.00 2004 2005 2006 2@7 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
Figure 5. DSM expense history by program type,2004-2017 (millions [$])
r*lPC Savings elRP Targets
0
2@2 2@3 2004 2005 2@6 2@7 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017*ldaho Power savings include NEEA non-code** savings.*NEEA codes and savings were removed because they are not included in IRP targets.
Figure 6. Annual incremental energy efficiency savings (aMW) compared with IRP targets, 2002-2017
30
25
20
15
10
5
3
=fi,
o
o
CD
GFtcGo
CD
.E
GU'
Gfcc
Demand-Side Management 2017 Annual Report Page 7
lntroduction ldaho Power Company
3Et!
o
oo
tl,l-l,c
G'o
EDc
ll,oo
-u(!E
E,o
r*lPC Savings olRP Targets
2@2 2003 2@4 2005 2006 2@7 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017*ldaho Power savings include NEEA non-code savings
Figure 7. Annual cumulative energy efficiency savings (aMW) compared with IRP targets, 2002-2017
Energy efficiency and demand response is an important aspect of Idaho Power's resource planning
process. Idaho Power's 2017 achievements in energy savings exceeded the annual savings target
identified in Idaho Power's 2017 Integrated Resource Plan. On a cumulative basis, the company's
energy savings have exceeded the IRP targets every year since 2002.
In2017,Idaho Power participated in or sponsored 66 outreach activities, including events, presentations,
trainings, and other activities. Idaho Power customer representatives throughout the service area
delivered another 167 presentations to local organizations addressing energy efficiency programs and
wise energy use. In2)ll,Idaho Power's community education team provided 143 presentations on
The Power to Mqke a Dffirence to 3,826 students and 98 classroom presentations on Saving a
World Full of Energy to 2,296 students. The community education representatives and other staff also
completed 30 senior citizen presentations on energy efficiency programs and shared information about
saving energy with 890 senior citizens in the company's service area.
Since 2008, commercial and industrial training activities have informed and educated commercial and
industrial customers regarding energy efficiency, increased awareness of and participation in existing
energy efficiency and demand response programs, and enhanced customer satisfaction regarding the
company's energy efficiency initiatives. In 2017, Idaho Power delivered l0 technical classroom-based
training sessions. Topics included: lntroduction to Unitary Air Conditioning Systems; Advanced Unitary
Air Conditioning Systems; Commercial and Industrial Motor Efficiency; Variable Frequency Drives and
Energy Efficiency; Energy Efficiency of Chilled Water Systems; Energy Efficiency of Cooling Towers;
and Commercial and Industrial Energy Efficient Lighting Systems.
Idaho Power continued its internal commitment to energy efficiency in2017. The company continued to
upgrade the company's substation buildings across its service area. Efforts in2011 also focused on
0
Page 8 Demand-Side Management 2017 Annual Report
2fi
2@
'150
1m
50
ldaho Power Company lntroduction
providing energy-efficient heating and cooling. Renovation projects continued at the Corporate
Headquarters (CHQ) in downtown Boise in20l7 with a project to complete exchangingT-|2 parabolic
lighting fixtures with LED lighting. Remodels continued to incorporate energy efficiency measures,
such as lower partitions, lighting retrof,rts, and automated lighting controls.
Demand Respon se Programs
In summer 2017,Idaho Power had a combined maximum actual non-coincidental load reduction from
all three programs of 383 MW at the generation level. The amount of capacity available for demand
response varies based on weather, time of year, and how programs are used and managed. The 2017
capacity of demand response programs was 394 MW. The demand response capacity is calculated using
total enrolled MW from participants with an expected maximum realization rate for those participants.
This maximmrealization rate is not always achieved for every program in any given year. The
maximum capacity for the Irrigation Peak Rewards program is based on the maximum reduction
possible during the hours within the program season. In2017, the maximum capacity aligned with the
program dispatch of 318 MW on July 6. For the Flex Peak Program, the maximum capacity is assumed
to be the maximum realized reduction, and for the A/C Cool Credit program, the capacity is calculated
based on the number of active participants multiplied by maximum per-unit reduction ever achieved.
Idaho Power has forecasted through the IRP that demand response capacity is not currently needed.
However, under the terms of IPUC Order No. 32923 and Public Utility Commission of Oregon (OPUC)
Order No. l3-482 the company has continued to maintain these programs and use them at least three
times per season.
En ergy Effi c i e n cy P rog ra m s
Idaho Power's portfolio of energy efficiency program energy savings for 2017 increased to
191,471MWh, including the estimated Northwest Energy Efficiency Alliance (NEEA) savings. This is a
12-percent increase from the 2016 energy savings of 110,792 MWh and enough to power almost
17,000 average-sized homes a year in Idaho Power's service area. In 2017 , the company's energy
efficiency portfolio was cost-effective from both the total resource cost (TRC) test and the utility cost
(UC) test perspectives with ratios of 2.50 and2.75, respectively. The savings from Idaho Power's
energy efficiency programs alone (excluding NEEA savings) increased to 167,819 MWh in 2017 from
146,177 MWh in2016.
Demand-Side Management 2017 Annual Report Page 9
lntroduction ldaho Power Company
Table 1 . 2017 DSM programs by sector, operational type, location, and energy savings/demand reduction
Program by Sector OperationalType State
Savings/Demand
Reduction
Residential
A/C Cool Credit..........
Easy Savings
Educational Distributions ......
Energy Efficient Lighting........
Energy House Calls..
Fridge and Freezer Recycling Program...
Heating & Cooling Efficiency Program.....
Home Energy Audit ............
Home lmprovement Program ..................
Multifamily Energy Savings Program.......
Oregon Residential Weatherization.........
Rebate Advantage....
Residential New Construction Pilot Program
(ENERGY STAR@ Homes Northwest)..
Shade Tree Project.
Simple Steps, Smart Savings-.....
Weatherization Assistance for Qualified Customers.....
Weatherization Solutions for Eligible Customers..........
Commercial/l ndustrial
Commercial and lndustrial Efficiency Program
Custom Projects......
New Construction ............
Retrofits......
Flex Peak Program.......
Green Motors-l ndustrial
Oregon Commercial Audits...............,
lrrigation
Green Motors-l rrigation
I rrigation Efficiency Rewards
I rrigation Peak Rewards ...................,
All Sectors
Northwest Energy Efficiency Alliance
Demand Response
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Other Programs and Activities
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Demand Response
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Demand Response
Market Transformation
ID/OR
ID
ID/OR
ID/OR
ID/OR
ID/OR
ID/OR
ID
ID
ID/OR
OR
ID/OR
29 MW
280 MWh
21,187 MWh
37,765 MWh
429 t\llVVh
499 MWh
1,139 MWh
175 MWh
416 MWh
618 MWh
2 MWh
214 MWh
ID/OR
ID
ID/OR
ID/OR
ID
ID/OR
ID/OR
ID/OR
ID/OR
ID/OR
ID/OR
ID/OR
ID/OR
OR
608 MWh
nla
900 MWh
670 MWh
605 MWh
44,756 MWh
17,3il MWh
23,162 MWh
36 MW
144 MWh
nla
64 MWh
16,824 MWh
318 MW
lD/oR 23,652 MWh
Page 10 Demand-Side Management 2017 Annual Report
ldaho Power Company lntroduction
Table 2. 2017 program sector summary and energy usage/savings/demand reduction
Energy Efficiency Program Impacts a
Program
Expenses
Energy
Savings
(kwh)
Peak-Load
Reduction
(MW)b
Sector
Total(MWh)
5,401,535
7 ,461,169
1,771,813
Number of
Customers
453,605
70,529
20,932
ldaho Power System Sales
Percentage
of Energy
Usage
Residential $ 1 3,1 91 ,626 65,506,319
15,457,351 85,425,027
2,475,677 16,888,049
2,698,756 23,652,000
8,817,529 nla 383
2,187,151 nla
370h
51o/o
12o/o
Commercial/lndustrial ........
lrrigation
Market Transformation .......
Demand Response
Direct Overhead
Total Direct Program
Expenses $44,828,089 191,471,395 383 14,634,517 100.0%545,066
a Energy, average energy, and expense data have been rounded to the nearest whole unit, which may result in minor rounding differences.
b lncludes 9.7 percent peak line loss assumptions.
Program Evaluation Approach
Idaho Power considers program evaluation an essential component of its DSM operational activities.
The company uses third-party contractors to conduct impact, process, and other evaluations on a
scheduled and as-required basis.
Third-party contracts are generally awarded using a competitive bid process managed by Idaho Power's
Supply Chain department. In some cases, research and analysis is conducted internally and managed by
Idaho Power's Research and Analysis team within the Customer Relations and Energy Efficiency
(CR&EE) department. Third-party evaluations are specifically managed by the company's energy
efficiency evaluator.
Idaho Power uses industry standard protocols for its internal and external evaluation efforts, including
the National Action Plan for Energy Efficiency-Model Energy Efficiency Program Impact Evaluation
Guide, the California Evaluation Framework, the Intemational Performance Measurement and
Verification Protocol (IPMVP), the Database for Energy Efficiency Resources, and the Regional
Technical Forum's (RTF) evaluation protocols.
The company also supports regional and national studies to promote the ongoing cost-effectiveness of
programs, the validation of energy savings and demand reduction, and the efficient management of its
programs. Idaho Power considers primary and secondary research, cost-effectiveness analyses,
potential assessments, impact and process evaluations, and customer surveys to be important resources
in providing accurate and transparent program-savings estimates. Idaho Power uses recommendations
and findings from evaluations, research, and industry best practices to continuously refine its
DSM programs. Historical evaluation plans, plans for 2018, and copies of 2011 evaluations and research
can be found in Supplement 2: Evaluation.
Cost-Effectiveness
Idaho Power considers cost-effectiveness of primary importance in the design, implementation, and
tracking of energy efficiency and demand response programs. Idaho Power's energy efficiency and
Demand-Side Management 2017 Annual Report Page 11
lntroduction ldaho Power Company
demand response opportunities are preliminarily identified through the IRP process. Idaho Power uses
third-party energy efficiency potential studies to identify achievable cost-effective energy efficiency
potential that is added to the resources included in the IRP. Because of Idaho Power's diversified
portfolio of programs, most of the new potential for energy efficiency in its service area is based on
additional measures to be added to existing programs, rather than developing new programs.
Prior to the actual implementation of energy efficiency or demand response programs, Idaho Power
performs a cost-effectiveness analysis to assess whether a potential program design or measure will be
cost-effective from the perspective of Idaho Power and its customers. Incorporated in these models are
inputs from various sources that use the most current and reliable information available.
Idaho Power's goal is for all programs to have benefit/cost (B/C) ratios greater than one for the TRC
test, UC test, and participant cost test (PCT) at the program and measure level where appropriate.
Each cost-effectiveness test provides a different perspective, and Idaho Power believes each test
provides value when evaluating program performance. If a measure or program is found to be not cost-
effective from one or more of the three tests, Idaho Power assesses the program or measure and runs
the cost-effectiveness calculations under a variety of scenarios. There are many assumptions when
calculating the cost-effectiveness of a given program or measure. For some measures within the
programs, savings can vary based on factors, such as participation levels or the participants' locations.
For instance, heat pumps installed in the Boise area will have less savings than heat pumps installed in
the McCall area. If program participation and savings increase, fixed costs, such as labor and
marketing, are distributed more broadly, and the program cost-effectiveness increases.
When a program or measure is shown to be not cost-effective, Idaho Power works with the Energy
Efficiency Advisory Group (EEAG) to obtain input before making its determination on continuing or
discontinuing an offering. If the measure or program is indeed offered,the company explains to EEAG
and stakeholders why the measure or program was implemented or continued and the steps the
company plans to take to improve its cost-effectiveness. The company believes this aligns with the
expectations of the IPUC and OPUC.
As part of the public workshops on Case No. IPC-E-13-74,Idaho Power and other stakeholders
agreed on a new methodology for valuing demand response. The settlement agreement, as approved
in IPUC Order No. 32923 and OPUC Order No. 13-482, defined the annual cost of operating the
three demand response programs for the maximum allowable 60 hours to be no more than $16.7
million. The annual value calculation will be updated with each IRP based on changes that include,
but are not limited to, need, capital cost, or financial assumptions. This amount was reevaluated in
the 2015 IRP to be $18.5 million. Under the2017IRP, this value is $19.8 million.
This value is the levelized annual cost of a 170-MW deferred resource over a 2}-year life. The demand
response value calculation will include this value even in years when the IRP shows no peak-hour
capacity deficits. ln2017, the cost of operating the three demand response programs was $8.8 million.
Idaho Power estimates that if the three programs were dispatched for the full 60 hours, the total costs
would have been approximately $ 1 1 .l million and would have remained cost-effective.
Details on the cost-effectiveness assumptions and data are includedin Supplement l: Cost-Effectiveness.
Page 12 Demand-Side Management 2017 Annual Report
ldaho Power Company lntroduction
Energy Efficiency Advisory Group
Formed in2002, EEAG provides input on enhancing existing DSM programs and on implementing
energy efficiency programs. Currently, EEAG consists of 13 members from Idaho Power's service
area and the Northwest. Members represent a cross-section of customers from the residential, industrial,
commercial, and irrigation sectors, as well as representatives from low-income households,
environmental organizations, state agencies, public utility commissions, and Idaho Power.
EEAG meetings are generally open to the public and attract a diverse audience. Idaho Power appreciates
the input from the group, and acknowledges the commitment of time and resources the individual
members give to participate in EEAG meetings and activities.
EEAG meets quarterly and, when necessary, Idaho Power facilitates conference calls and/or webinars to
address special topics. In2017, four EEAG meetings were held: February 16, May 3, August 2, and
November l. During these meetings, Idaho Power discussed new energy efficiency program ideas and
new measure proposals, marketing methods, and specific measure details; provided the status of energy
efficiency expenses and the Idaho and Oregon Rider funding; gave updates of ongoing programs and
projects; and supplied general information on DSM issues and other important issues occurring in the
region. Experts were invited to speak about evaluations, research, and other topics of interest.
Idaho Power relies on input from EEAG to provide a customer and public-interest view of energy
efficiency and demand response. Additionally, Idaho Power regularly presents on current and future
cost-effectiveness of energy efficiency programs and the changes in IRP DSM Alternate costs, which
Idaho Power uses in calculating cost-effectiveness.
In each meeting, Idaho Power requests feedback from EEAG members on energy efficiency and demand
response programs, specific measures, and incentives. EEAG often recommends presentation ideas for
the meetings. For example, based on EEAG feedback from the August meeting, the company presented
information on its program evaluations, including the purpose, t5pes, and objectives. The company also
presented the preliminary evaluation plan for 2018.
Throughout20ll,Idaho Power relied on input from EEAG on the following important topics:
Com merc i al Energy-Savings Kits
Idaho Power proposed and discussed a new offering, Commercial Energy-Savings Kits for small
commercial customers, and asked for recommendations on the content of the kits and the distribution
methods. Members of EEAG suggested offering customizable kits, different kits for different types of
businesses, including sticker or clings within the kits with energy savings tips and suggestions. EEAG
offered several distribution options including in-person delivery by Idaho Power staff, mail order and
postal delivery request, and through Idaho Power's customer service center.
Commercial Energy-Savings Kits are still under development, and Idaho Power plans to start
distributing the kits in the second quarter of 2018. The company investigated customizable kits, but
found the expense of customization would result in the kits not being cost-effective. While not
completely customized, the company has tailored kits to three commercial business types: restaurant,
Demand-Side Management 2017 Annual Report Page 13
lntroduction ldaho Power Company
retail, and office, which will also serve general small businesses. The company plans to distribute them
through Idaho Power field staff, customer service center employees, and direct-mail.
Heat Pump Water Heaters
Idaho Power proposed offering heat pump water heaters (HPWH) in the Heating & Cooling Efficiency
(H&CE) Program, and asked EEAG members for recommendations on offering the product and
methods of installation, including contractor or home-owner options and training for both. Based on
EEAG's feedback, Idaho Power has added an HPWH incentive for home-owner or contractor
installation and optional training for both for 2018.
EEAG also supported including promotional clings in the ESKs, instructing customers to place them on
their existing water heater. When the customer needs to replace the old water heater, the cling is
intended to remind them of the HPWH option. Idaho Power is incorporating clings in the 2018 ESKs.
Thermostatic Shower Valves
In20l6,Idaho Power distributed thermostatic shower valves (TSV) to EEAG members and requested
feedback after they tested them. A few members installed the TSVs and offered support for including
them in the ESKs and using them in Idaho Power's direct-install programs. Based on EEAG feedback,
TSV combination showerheads were incorporated into the ESKs and were added to the Multifamily
Energy Savings Program in2017.
Fridge and Freezer Recycling Program
ln2017, when it became clear that the Fridge and Freezer Recycling Program was no longer a cost-
effective program to operate, the company informed EEAG of its plans to discontinue the program, and
sought EEAG input on the timing and ways to communicate this information to customers. EEAG
supported an end-of-year timeline so customers who wanted to participate would still have the
opportunity. EEAG suggested that Idaho Power collaborate with county agencies for future offerings
and analyze the program again when new alternate costs are made available. The company committed to
tracking the program's cost-effectiveness when new alternate costs became available.
EEAG advised Idaho Power to reach out to customers as quickly as possible to notify them of the
program ending date of December 31,2017 , to encourage participation before the end date.
The company updated its website in September notifying customers the program would end
December 31, and used a variety of marketing tactics, including social media posts, bill inserts, and an
article in Connections,the company's monthly newsletter, to communicate the program was ending.
The Idaho Power website was updated January 2,2018, to encourage customers to visit earth911.com to
find recycling centers in their area.
Smarf-S aver P ledg*201 7
The company sought input from EEAG on conducting another Smart-Saver Pledge in2017 and
suggestions for the timing of the pledge. Based on EEAG feedback, the pledge was held in October
2017 to coincide with Energy Awareness Month. The company encouraged customers to sign up for the
Page 14 Demand-Side Management 2017 Annual Report
ldaho Power Company lntroduction
pledge via social media and asked participants how it was going and encouraged them to "keep up the
good work."
Energy Efficiency Guide
In early 2017, EEAG was consulted on the distribution of the Energt Efficiency Guide; based on
suggestions from EEAG, Idaho Power targeted the first-time home buyer market with its winter issue.
EEAG also suggested other types of distribution channels for this guide such as: universities, real estate
offices, mortgage companies, home owners' associations, and the Idaho Housing Association. The
company contacted several real estate agents, but received no responses. However, the guides were
distributed at the City of Boise's "Atlantic Idea House," which is used to give citizens an up-close look
at energy-efficient up grades.
New Customer Onboarding
Based on previous EEAG suggestions regarding onboarding new customers, Idaho Power presented two
energy efficiency kit options and asked for feedback regarding which would most likely encourage new
customers to adopt energy-efficient behaviors. Based on the feedback from EEAG, the company decided
to develop a four-lightbulb kit. Idaho Power displayed this kit at the November EEAG meeting, and has
begun distributing them to new customers.
Commercial and lndustrial Cohorts
Idaho Power has presented information to EEAG many times on its cohort offerings, and in 2017 the
company requested feedback on conducting cohort activities in collaboration with Rocky Mountain
Power and the Bonneville Power Administration (BPA). EEAG gave feedback that this would be
worthwhile, and Idaho Power began the joint effort in January 2018 to conduct a water-supply cohort for
seven cities in eastern Idaho.
lrrigation Energy Efficiency Rewards Program
In2017, the company requested feedback on a dealer incentive for the Irrigation Energy Efficiency
Rewards Program to increase dealer engagement. There was no consensus among EEAG members,
however the company will continue to explore methods to better engage with irrigation equipment
dealers and will continue discussions with EEAG.
ldaho Power Field Staff
Idaho Power strives to provide all customer classes with individual and unique service regarding energy
efficiency education and opportunities to utilize its energy efficiency programs. The company has a
wide array of field personnel who provide this service throughout the Idaho Power service area. These
expert energy advisors include: major account and combo representatives, customer representatives,
agriculture representatives, community education representatives, and customer solutions advisors. All
the representatives are subject-matter experts in their field and provide added support for customers
through strong working relationships.
Demand-Side Management 2017 Annual Report Page 15
lntroduction ldaho Power Company
The company has eight major account and combo representatives who provide individual service to
include promotion of energy efficiency offerings to Idaho Power's large-commercial and industrial
customers. The company's l6 customer representatives are assigned to the smaller commercial and
residential customers. They provide expertise ranging from energy-efficient equipment upgrades to
high-bill troubleshooting for residential customers. The company has six agricultural representatives
who support agricultural customers and provide expertise on efficient irrigation design and promote
irrigation energy efficiency programs. Lastly, the five community education representatives promote
energy-efficient education within the schools in Idaho Power's service area and administer the Student
Energy Efficiency Kit (SEEK) Program. In2017,Idaho Power created a new position at the customer
service center: the customer solutions advisor. These eight new employees conduct outbound calling to
commercial and irrigation customers and field-specific calls about specialty areas, such as energy
efficiency and Home Energy Reports (HER).
Future Plans for DSM Programs
Idaho Power will continue to pursue all prudent cost-effective energy efficiency as identified by
third-party potential studies, and an appropriate amount of demand response based on the demand
response settlement agreement approved in IPUC Order No. 32923 and OPUC Order No. 13-482.
The forecast level of energy efficiency and the needed level of demand response are included in
Idaho Power's biennial IRP planning process. Idaho Power includes all achievable cost-effective energy
savings as identified in its potential studies in each IRP. Idaho Power considers this achievable potential
a reasonable 2D-year planning estimate. However, the company does not consider the achievable
potential as a ceiling limiting energy efficiency acquisition. The IRP is developed in a public process
that details Idaho Power's strategy for economically maintaining the adequacy of its power system into
the future. The IRP process balances reliability, cost, risk, environmental concems, and efficiency to
develop a preferred portfolio of future resources to meet the specific energy needs of
Idaho Power's customers.
The company will explore new energy savings potential through third-party resources, conferences, and
regional organizations, and will continue to assess and develop new program offerings through its
Program Planning Group (PPG). Idaho Power will work in consultation with EEAG to expand or modify
its energy efficiency portfolio. Future plans for individual programs are included under each program's
2018 Program and Marketing Strategies.
In 2018, Idaho Power will continue to enhance its marketing and outreach efforts as described in the
Marketing section of this report and within each program section. Idaho Power will continue to work
with NEEA on its market transformation activities during the 201 5 to 2019 funding cycle.
The company will complete its research and evaluation, measurement, and verification (EM&V)
projects included in the evaluation plan in Supplement 2: Evaluation.
Idaho Power will continue its efforts to become more energy efficient as it continues to upgrade the
company's substation buildings across its service area. In 2018, the company will continue to replace
T-12 lighting with LEDs and existing thermostats with smart thermostats.
Page 16 Demand-Side Management 2017 Annual Report
ldaho Power Company lntroduction
DSM Annual Report Structure
The Demand-Side Management 2017 Annual Reporl consists of the main document and
two supplements. Supplement l: Cost-Effectiveness shows the standard cost-effectiveness tests for
Idaho Power programs and includes a table that reports expenses by funding source and cost category.
ln2017, the company continued its commitment to third-party evaluation activities. Included in
Supplement 2: Evaluation are copies of Idaho Power's 2017 evalttations, customer surveys, reports,
Idaho Power's evaluation plans, general energy efficiency research, and demand response research,
and links to evaluations conducted by NEEA.
This main Demand-Side Management 2017 Annual Report is organized primarily by customer sector:
residential, commercial/industrial, and irrigation. Each sector has a description, which is followed by
information regarding programs in that sector. Each program description includes a table containing
2017 and 2016 program metrics, followed by a general description,20lT activities, cost-effectiveness,
customer satisfaction/evaluation, and 2018 plans. Each program section contains detailed information
relating to program changes and the reasoning behind those changes, including information on cost-
effectiveness and evaluation. Following the sector and program sections of the report are descriptions of
Idaho Power's activities in other programs and activities, including market transformation. Appendices I
through 5 follow the written sections and contain a table on20l7 expenses and savings as well as
historic information for all energy efficiency programs and demand response activities at Idaho Power.
Demand-Side Management 2017 Annual Report Page 17
2017 Program Activity ldaho Power Company
2017 PnooRAM Acrrurv
DSM Expenditures
Funding for DSM programs in20l7 came from several sources. The Idaho and Oregon Rider funds are
collected directly from customers on their monthly bills. From January to March 2017, the Idaho Rider
was 4 percent of base rate revenues; effective April 1,2017, pursuant to IPUC Order No. 33736, the
percentage decreased to 3 .7 5 percent. The 2017 Oregon Rider was 3 percent of base rate revenues.
Additionally, Idaho demand response program incentives were paid through base rates and the annual
PCA mechanism. DSM expenses not funded through the fuder are included as part of Idaho Power's
ongoing operation and maintenance (O&M) costs.
Total DSM expenses funded from all sources were $47.8 million in2017 . At the beginning of 2017,
the Idaho Rider balance was approximately $ 1 0.7 million, and by December 3l , 2017 , the positive
balance was $0.4 million. At the beginning of the year, the Oregon Rider negative balance was
approximately $5.6 million, and by year-end, the negative balance was $6.3 million.
Table 3 shows the total expenditures funded by the Idaho and Oregon riders and non-rider funding
resulting in Idaho Power's total DSM expenditures of $47,757,496. The non-rider funding category
includes the company's demand response Idaho incentives, Weatherization Assistance for Qualifred
Customers (WAQC) expenses, and O&M costs.
Table 3. 2017 funding source and energy savings
Funding Source Expenses kWh Savings
ldaho Rider
Oregon Rider.....
Non-Rider Funding
Table 4 and Figure 8 indicate 2017 DSM program expenditures by category. The Materials &
Equipment category includes items that directly benefit customers: ESKs and LED lightbulbs distributed
at customer events ($2,835,998), and direct-install weatherization measures ($125,000). The expenses in
the Other Expense category include marketing (51,223,262), program evaluation ($136,413), program
training ($508,181), and program audits ($232,693). The Purchased Services category includes
payments made to NEEA and third-party contractors who help deliver Idaho Power's programs.
$ 37,086,084
1,885,098
8,786,314
$ 47,757,496
183,493,820
7,323,111
654,464
191,471,395
Page 18 Demand-Side Management 2017 Annual Report
Total
ldaho Power Company 2017 Program Activity
Table 4. 2017 DSM program expenditures by category
Total % ofTotal
lncentive Expense.......
Labor/Administrative Expense......
Materials & Equipment
Other Expense ..................
Purchased Services
Total2017 DSM Expenditures by Category
$ 24,611,544
3,763,725
3,300,131
4,133,286
11,948,809
$ 47,757,496
520h
$Yo
704
8o/o
25o/o
100o/o
52o/o
lncentive Expense
r Purchased Services
r Other Expense
r Labor/Administrative Expense
r Materials & Equipment
Figure 8. 2017 DSM program expenditures by category
Table 5 and Figure 9 describe the amount and percentage of incentives paid by segment and sector.
There are two incentive segments (demand response and energy efficiency) and three sectors
(residential, commercial/industrial, and irrigation). The incentives are funded by four mechanisms:
the Idaho Rider, the Oregon Rider, Idaho Power base rates, and the PCA. Market transformation related
payments made to NEEA and payments made to third-party community action agencies under the
WAQC and Weatherization Solutions for Eligible Customers programs are not included in the incentive
amounts.
Table 5. 2017 DSM program incentives totals by program type and sector
Program Type-Sector Total % of Tota!
DRa-Residential ...............
DR-Commercial/l ndustrial
DR-lrrigation ....................
EEb-Residential............ . .
EE-Commercial/lndustrial
EE-lrrigation
Total lncentive Expense..
$ 405,353
564,954
6,412,299
3,576,965
11,638,379
2,013,594
$ 24,611,s44
2o/o
2o/o
260
150
470h
8o/o
100%
a DR = demand response
b EE = energy efficiency
Demand-Side Management 2017 Annual Report Page 19
25nh
2o/o 2o/o
r DR-Residential
r DR-Commercial/lndustrial
r DR-lrrigation
r EE-Residential
I EE-CommerciaUlndustrial
r EE-lrrigation
Figure 9. 2017 DSM program incentives by segment and sector
Marketing
Idaho Power used multi-channel marketing and public relations tactics in2017 to improve
communication and increase energy efficiency program awareness among its customers. Idaho Power
uses a wide variety of media and marketing. Owned media (social, website, newsletters) and paid media
(advertising, sponsorships) allow Idaho Power to control content. Earned unpaid media (news coverage,
Idaho Power's News Briefs sent to reporters, third-party publications, and television news appearances)
give Idaho Power access to audiences through other channels and help establish credibility and brand
trust. Though Idaho Power has less control of the content with earned unpaid media, the value is
established from the third-party endorsement.
The following describes a selection of the methods, approaches, and tactics used by Idaho Power to
engage with customers regarding energy efficiency, along with their results.
All Sectors
Social Media
Approximately 25 percent of the company's total social media content promoted energy efficiency in
2017 .Idaho Power distributed more than 260 messages about energy efficiency throughout the year via
Facebook, Twitter, Linkedln, and Instagram. Idaho Power also enjoyed the benefit from many energy
efficiency-related posts customers shared on their personal and business pages.
Page 20 Demand-Side Management 2017 Annual Report
2017 Program Activity ldaho Power Company
1SYo
47o/o
ldaho Power Company 2017 Program Activity
Si ldaho Statc University
November20,2017 at
ldaho Power honored ISU's Ho[t Arena today wrth an incentive check for
$2 t9,118 for a major lighting upgrade that resutted in substantial energy
savings.
Earlier this year, Holl Arena underwent a $536,000 lighting upgrade,
which will result in energy savings totaling more than 1.158 620 kilowatt
hours per year. That's enough electricity to power 1 02 average-szed
homes for an entire year" Read more. http i/idahostateu-coml2jSyjEE
ldaho Porrur was mentjoned in a post
#C+C shared ldaho Powefs photo.
December 7, 2017 . S
Replacing hst yeafs Christmas tights? Get LEO ones, they use 75%
less energy!
Thanlc ldaho Power foryour suggestion. #energry,effciency
HdtoPorer
Be{ember 5. 2017 . 6lo9 ldaho Po$.er, vrckiA Larle, ArKty Akers and 64 otfars 1 corrrnent 1 share
jf ure Q conrment d stt"r= O -
S]lpTuesday. Getting re€dy to plt up holiday lighting? Whefl dd tighB go o{Jt, looft
for LEO redacefnents. They use 75% less eflergy $an conveolional lights-
Q lirri stqnrc
6) t-i*e p comment p share O-
Figure 10. ldaho Power customers share energy efficiency information on social media
In2017,Idaho Power continued its #TipTuesday posts on Facebook and Twitter, atactic launched in late
20L5. #TipTuesday posts provided Idaho Power's Facebook and Twitter followers with an energy
efficiency tip or program information every Tuesday of the year. The posts used photos and included the
hashtag #TipTuesday so the tips could be categorized together and easily searched by social media users.
The company also posted information about several energy efficiency programs, sponsorships,
and events on its social media pages. Idaho Power's Twitter account was used to share posts from other
Twitter users including the US Department of Energy (DOE), Oregon Department of Energy (ODOE),
and ENERGY STAR@, among others.
Idaho Power's Facebook followers increased 23 percent in 2017, from 14,298 at the end of 2016 to
17,645 at the end of 2017. After analyzingcorresponding data, much of this increase can be attributed to
followers gained from paid energy efficiency advertising campaigns or regular content boosts. A boost
resembles a traditional post, but, for a fee, Facebook promotes it higher in users' news feeds. The result
of such an increase in followers is two-fold: those followers gained through paid advertising now have
the additional benefit of regular communications from Idaho Power, and Idaho Power now reaches more
customers with social media posts.
It I r
a rtr
rl a I
I a tTIII
E -
I Ia
-
3.-!**'iL_,,:l
$; e"t'#}'
Demand-Side Management 2017 Annual Report Page 21
,
E
ia
#H
I
I
taI
I
a
: rqr.a
2017 Program Activity ldaho Power Company
Website
Idaho Power launched an updated, adaptive website in November with improved navigation for a better
customer experience. The adaptive website recognizes the device accessing it and automatically
responds or adapts to the dimensions of that device (e.g., a smart phone). Focus-group feedback and
industry standards helped inform the redesign to best serve the nearly four million visits to the site each
year. Idaho Power's new website showcases energy efficiency program information in a simpler and
more visually appealing format.
Idaho Power tracked the number of page views to the main energy efficiency pages-also known as
landing pages-on the company's website. In 20l7,the company's energy efficiency homepage
received 29,473 page views, the residential landing page received 95,133, and the business and irrigation
landing pages received 1 1,410. When the new site launched in November, the energy efficiency pages
were renamed under the header Ways to Save. The name change was based on feedback from the
empowered community and a variety of industry research.
Idaho Power uses Google Analyics to analyze web activity. Google's definition of page views is the
total number of pages viewed, with repeated views of a single page by one user being counted as a
new view.
4ttml0Llpgyy4 Q : -r
Hm I Ways lo Save
Sdvlr md Bltllng
Oubg6
Way. lo SrE
Savhgs For Yer Homc
Savings For Your BusiEss
Ens!'
Rc!.tbo
Abqtt Us
AdditionaI lnformation
. EEAG. Pr@Em Rsons
Note: Program cor,tinuation, eligibility requirerents and terms and conditims apply.
Figure 11. ldaho Power "Ways to Save" website screenshot
ldaho Pows offere energy efficisa)
incentires to our residsrtial custmers
These inentives reduce Il€ cosi of energy
etrrcent products andlr ssics which can
help y* use erergy wisel./ and avoid
unneesgry waste. s€ which pogGm rs
righl fff you and yer home.
Learn more O
ldaho Povrs offers programs and reseres
for business custmers to save energy aM
money on new construction, major
renovations, retrofrts, custom proJecls and
more. The company also has incentives for
efficient irigaton syslems.
Leam more O
Y
Discovermore
Green Choiceso
Page22 Demand-Side Management 2017 Annual Report
MY ACCOUNT -S€rulCE /NO EILL|NG -OUTAGES -WAYS TO SAVE -ENERGY -RECRATION -A&W US'
F
Bc-: an Fnergy Saving l-lercl
W{
I
,o
For Your l-lorne
@
For Your Business
ldaho Power Company 2017 Program Activity
Bill !nserts
A February bill insert promoting Idaho Power's empowered community, which is often surveyed on
topics related to energy efficiency, was sent to 374,446 customers. In August, 369,041 customers
received a bill insert highlighting the available green choices, including energy efficiency programs.
Other program-specific bill inserts were also sent throughout the year. Information about those can be
found in each program later in this report.
Public Relations
Idaho Power's public relations staff supported energy efficiency programs and activities through
multiple channels: eNews videos telling positive energy efficiency stories; Connections, a monthly
customer newsletter distributed in approximately 410,000 monthly bills and available online; News
Briefs, a weekly email of interesting news items sent to all media in the company's service area; pitching
and participating in news stories; energy efficiency TV segments in two major markets (KTVB in Boise
and KPVI in Pocatello); news releases; and public events (such as incentive check presentations).
ln2017, the April and October issues of Connections were devoted to energy efficiency. The April issue
focused on ESKs-specifically, how a customer's social media post about his kit went viral and
generated more than 10,000 customer requests for kits. The October edition of Connections previewed
the Smart-Saver Pledge which described several behavioral change examples that customers can make
to participate in the pledge and save energy in their homes.
The monthly energy efficiency segments on KTVB and KPVI continued to receive positive feedback.
Topics included ideas for beating the summer heat, avoiding phantom load, cooking up holiday savings,
taking the Smart-Saver Pledge, and how much more efficient LED lighting is compared to older
technologies in an interactive segment using an energy generating bike for demonstration. At the end of
the year, a third television market was added for 2018: KMVT in Twin Falls.
Figure 12. ldaho Power appearances on KPVI and KTVB
Media outreach efforts resulted in a variety of eamed media coverage focused on energy efficiency-
many of the stories featured incentive checks for schools and businesses. Energy efficiency topics were
pitched in News Briefs multiple times each month on average, and the company earned media coverage
in multiple markets spanning print, TV, and radio.
Demand-Side Management 2017 Annual Report Page23
ldaho Power: Bsare of
F*"
'?honlo. Loodlqry.
l-*,1
?, fri
ffi*tr-!
*ouoill a,sa
OPTIONS TO COMBAT HIGH POWER BILLS ]9!
o41 /3U
2017 Program Activity ldaho Power Company
Lastly, Idaho Power produced several eNews video stories focused on energy efficiency topics,
which were shared with employees, customers, and the media. Notable examples include major
efficiency upgrades by the City of Twin Falls (for its wastewater treatment plant), a big lighting retrofit
by Idaho State University (for its indoor football stadium, Holt Arena), and aweatheization project the
company undertook at Hope House (a home for disadvantaged children). These videos led to earned
media coverage and received around 4,000 views via the Idaho Power YouTube channel, Facebook
page, and Linkedln profile.
Staff Activities
NEEA and Idaho Power staff held regular meetings throughout 2017 to coordinate, collaborate,
and facilitate marketing. Monthly meetings were held via conference call, and in October, an in-person
meeting occurred in Boise. All marketing activities were reviewed each month for progress, results, and
collaborative opportunities.
To build marketing networks and to learn what works in other regions, Idaho Power staff attended the
Association of Energy Services Professionals Marketing and Customer Engagement Conference in May
in Salt Lake City and the E Source Utility Marketing Executive Council and E Source Forum held in
September in Denver.
Residential
Idaho Power ran a multi-faceted advertising campaign in the spring (March and April) and fall
(September and October) to raise and maintain awareness of the company's energy efficiency programs
for residential customers, and to demonstrate that saving energy does not have to be challenging
(Figure 13). The campaign included a refreshed fleet of imagery and utilized radio, television,
newspaper advertisements (ads), digital ads, Facebook ads, News Briefs sent to the media, the
Connections newsletter, and Idaho Power's website to reach a variety of demographics. In 2077, the
company continued the Smart-Saver Pledge sweepstakes (initiated in 2016) to engage and encourage
customers to make an energy-saving behavior change. The CHQ first floor lobby display featured the
residential energy efficiency program offerings and was aimed at educating its internal audience,
including employees, contract workers, and visitors.
Figure 13. Example of energy efficiency awareness campaign ad
Page 24 Demand-Side Management 2017 Annual Report
)
o 2
2
o
A
hE
HEHT
I
ItJseasg! O
ldaho Power Company 2017 Program Activity
The goals of the overall campaign are to raise awareness and create interest in the programs collectively
rather than by individual program. The company wants to let customers know they have options when it
comes to saving energy. To achieve the marketing goals, Idaho Power used a variety of methods to
reach various customer demographics and focused on using all the methods in the same month to
increase message frequency and customer exposure. The messaging focused on the many ways to create
an energy-efficient home with Energy Savings Made Easy as a central theme, illustrating how easy
energy efficiency can be with Idaho Power's help.
Idaho Power's numerous marketing tactics to promote energy saving tips and the company's energy
efficiency programs are included below, along with resulting data.
Digital
Idaho Power placed ads on weatherbug.com and the WeatherBug app in the spring and in other online
venues as part of the fall campaign. The WeatherBug ads received 1,503,162 impressions (defined as the
number of times an ad was displayed),6,460 clicks, and a click-through rate (the percent of customers
who clicked the ad and were directed to Idaho Power's website) of 0.43 percent.
In the fall, Idaho Power's search engine marketing ads (those that appear when customers search terms
related to energy efficiency) received 15,857 impressions, 3,545 clicks and a click-through rate of
22.36 percent. Web users were exposed to 684,804 banner ads (image ads embedded into a website)
based on their demographics, related online articles they viewed, or their use of a mobile web pages
and apps. Readers clicked on the ads 967 times, resulting in a click-through rate of 0.14 percent.
The company also placed ads on the Ad Messenger (a scrolling text ad on various apps consistent with
the Idaho Power brand), which received 693,696 impressions, 10,031 clicks, and a click-through rate of
1.45 percent.
The company also ran ads on Pandora internet radio and Hulu. Those results can be found under the
Radio and Television sections, respectively.
Figure 14. Example of an ldaho Power digital ad
Demand-Side Management 2017 Annual Report Page 25
ffiffi
X*firao0c[?N]
aa
have the
energy & rnoney"
2017 Program Activity ldaho Power Company
Television
Idaho Power used network television advertising for the spring and fall campaign. The campaign
focused on primetime and news programming that reaches the highest percentage of the target market,
adults age 25 to 64. Results of the advertising spots were provided for the three major markets: Boise,
Pocatello, and Twin Falls.
During the spring campaign, the ads reached 95 percent of customers in Idaho Power's target audience
in Boise, Pocatello, and Twin Falls. The targeted audience was exposed to the ad an average of 15 times
in Boise, while targeted customers in Pocatello saw the ad an average of 20 times, and Twin Falls
customers saw the ad an average of 13 times. Hulu advertisements delivered 389,610 impressions.
During the fall campaign, the spot reached 95 percent of customers in Idaho Power's target audience in
Boise, Pocatello, and Twin Falls. Targeted customers in Boise saw the ad an average of 14 times, 16
times in Pocatello, and 13 times in Twin Falls.
Radio
As part of its spring and fall campaign, Idaho Power ran 30-second radio spots on major commercial
radio stations, Spanish-speaking radio stations, and National Public Radio (NPR) stations in the service
area. The commercial stations that ran the spots had a variety of station formats to obtain optimum
reach, including classic rock, news/talk, country, adult alternative, adult contemporary, and classic hits.
The message was targeted toward adults ages 25 to 64 throughout Idaho Power's service area.
Results of the spots were provided for the three major markets: Boise, Pocatello, and Twin Falls.
During the spring campaign, the spots reached 55 percent of the target audience in Boise, 75 percent in
Pocatello and70 percent in Twin Falls. The target audience in Boise was exposed to the ad nine times,
13 times in Pocatello, and 12 times in Twin Falls. During the fall campaign, the spots reached 60 percent
of the target audience in Boise and Pocatello and 55 percent of the target audience in Twin Falls. The
target audience was exposed to the message seven times in Boise, 16 times in Pocatello, and 10 times in
Twin Falls during the fall campaign.
In summary, Idaho Power ran 2,688 radio spots during the spring campaign and 2,688 spots during the
fall campaign, totaling 5,376 radio spots in2017.
In April and October, 3O-second spots ran with accompanying visual banner ads on Pandora internet
radio accessed by mobile and web-based devices. In April, records show 1,416,990 impressions and
2,427 banner clicks to the Idaho Power residential energy efficiency web page. October yielded 449,736
impressions and 780 clicks. The lower ratings in October are attributed to Pandora revamping the visual
ad experience to eliminate accidental clicks. The revamp resulted in the display ad frlling the screen but
not covering the album artwork. The listener could see the cover art, pause/play/skip songs, and the ad
would remain on the screen for the length of the song. Previously the ad covered all of that info. This
improvement resulted in fewer accidental clicks, and in turn, fewer impressions.
Page 26 Demand-Side Management 2017 Annual Report
ldaho Power Company 2017 Program Activity
Print
As part of the spring and fall campaign, print advertising ran in the major daily and weekly newspapers
throughout the service area. The company also ran ads in the Idaho Shakespeare Festival program and
Sun Valley Magazine. The ads highlighted individual energy efficiency programs, such as getting a
home energy audit or installing a ductless heat pump. The ads informed customers that Idaho Power can
help customers save energy and money regardless of whether they live in a house or apartment. The ads
were scheduled for l,487,52l impressions in the spring and 1,288,212 impressions in the fall.
Social Media
Idaho Power's Facebook ads reached 371,873 people and received 11,190 clicks during the spring
energy efficiency campaign. During the fall energy efficiency campaign, Facebook ads reached
280,921people and resulted in 6,009 clicks. Because of a technical difficulty, which Idaho Power
believes was related to running two ads at the same time, the fall campaign results yielded less reach and
fewer clicks than in the spring.
Throughout the year, Idaho Power used Facebook boosts for various programs
Smart-Saver Pledge Sweepstakes
In2017,Idaho Power continued with the Smart-Saver Pledge sweepstakes to encourage customers in
Idaho to make an energy saving behavior change. Customers were asked to commit to making an
energy-saving behavior change for 27 days, choosing from one of the following actions: clean
refrigerator condenser coils, register for My Account and review energy use once a week, wash clothes
in cold water, and use the crockpot or barbeque once a week instead of the stove. In return, pledge
participants were entered to win an ENERGY STAR@ electric appliance. The pledge was primarily
promoted through a bill insert (Figure 15) that went to 345,278 customers and included a sign-up form
on the back that customers could mail in. Promotion and a sign-up option was also used on social media
posts. Additional promotion included News Briefs, the October issue of Connections, and television
news segments on KTVB and KPVI where customers were directed to sign up on the Smart-Saver web
page. The sweepstakes dates were October 2 through November 17.
Demand-Side Management 2017 Annual Report Page 27
2017 Program Activity ldaho Power Company
5IHH.
ke theSmart- ver
Pledge
And be entered
to win a select
ENERGY STAR6
electrk appliance!
Snrdl dwrges can rnke a
b(7 dilferene. Take 21 dqn
b rnakesariq energy a habit.
Sign up for ldaho
Power's Smart-saver
Pledge today!
D€tarbonback
Take the pledge
at ida hopower.com/smarBaver
Enties will also be acrepted through
rccial media by commenting on the
Facebook Smart-saver posG or replying
to tfie Twitter posts.
G ffidGie 0E ,orm beb! atd mdl !o:
lddpPorcr
c,b CqpoBte Cmri:*irms & Marbtirg
1221 W HrpSt
8om.lO8.t/07
I pledge to do one of the following:
l--l Ciem the ondenser oihonu
"ry
fridge l;#.*,:fJ,fif,l:
ldihc Pqver Arrert HclJnr lJame
RegEter fcr nryAccount and
reuiew my energy us€ at least
once a week
I W.ri,.lottres h old water
[-l Usea srurt po^€rstrp to
tun ott multple rtems at once
l-l u* a crocxpot or BBQ once
- a week instead of the sto/e
ot oven
City srde zb
i.j
!hm fivErrilD
Figure 15. The 2017lhe Smart-Saver Pledge bill insert
Idaho Power received 926pledges throughout the pledge period and dozens of additional pledges after
the pledge ended. A new approach in20ll was extending the entry period to mid-November (compared
to the end of October in 2016) so customers receiving the bill insert at the end of the billing cycle would
still have 21 days to complete the pledge items.
The company received positive feedback from customers about the pledge and their energy habits.
The company believes the participants were highly engaged and that the results were generally positive,
providing good information for continuing the pledge in future years. One customer stated "I have never
seen a power company more cofllmitted to saving energy." Customers were asked to complete a
follow-up survey as part of the pledge. In return, participants were entered to win one $100 cash prize.
Three hundred and ninety-six customers responded to the follow-up survey. Highlights include
the following:
a Ninety-four percent of respondents fulfille d all 2l days of their pledge.
EHDTIFffi.
Page 28 Demand-Side Management 2017 Annual Report
\
ldaho Power Company 2017 Program Activity
o Of respondents who answered the question regarding whether they would continue their energy-
saving changes, all but two planned to continue with the energy saving changes after the
pledge ended.
o Sixty-one percent of respondents indicated they were "very likely" to seek out additional ways to
save energy.
o After taking the pledge, 98.7 percent of respondents were "somewhat likely" or "very likely" to
participate in an Idaho Power energy efficiency program.
o Washing laundry in cold water was the highest-ranking item at 80 percent.
A copy of the full survey results can be found in Supplement 2: Evaluation.
Campaign Results
The response to the spring Energy Savings Made Easy campaign was measured using Idaho Power's
empowered community, an online panel of over 1,000 customers asked to share perceptions and
feedback on a variety of topics each month. Following the 2017 spring campaign, surveys were sent to
667 empowered community members who had not previously participated in an energy efficiency
campaign awareness study in 2015 or 2016 or who joined the community after July 1, 2016. The
participation rate was 53 percent and included the following data:
o Forty-nine percent of respondents remember seeing or hearing one of the ads.
o Sixty-eight percent of respondents recalled the ads in the Connections newsletter, followed by a
36 percent recall oftelevision ads.
. Eighty percent of respondents indicated they are "very likely''or "somewhat likely''to make
energy-saving changes in their home after seeing the ads.
o Ninety-seven percent of respondents "somewhat agreed" or "strongly agreed" that Idaho Power
encourages energy efficiency and saving energy with its customers.
A copy of the results of the study is located in Supplement 2: Evaluation.
Energy Savings Guide Survey
In2017,ldaho Power planned to develop a spiral-bound energy savings guide that provided details on
the company's energy efficiency programs, tips on how to save energy, and resources to help do so.
To gauge customer interest in this guide and the possibility of receiving the information in the mail,
Idaho Power surveyed its empowered community. Fifty-nine percent responded as follows:
Ninety-five percent of respondents were "somewhat" or "very likely" to open the guide if they
received it in the mail.
After reviewing a guide like the sample provided, 67 percent of respondents would be "likely''to
investigate Idaho Power's energy efficiency program, 61 percent would be "likely''to participate
in one or more Idaho Power energy efficiency programs, andTl percent would be "likely'' to
make other energy savings improvements in their home.
o
a
Demand-Side Management 2017 Annual Report Page 29
2017 Program Activity ldaho Power Company
Ninety-five percent of respondents felt the guide would be "somewhat" or "very useful" in
helping them save energy and money.
When asked about the best way to make the guide available, 61 percent said send in the mail,
57 percent wanted the information available online, and 47 percent were interested in a
downloadable PDF available on idahopower.com.
Eighty-four percent of respondents would be "somewhat" or "very likely'' to save the guide for
future use.
A copy of the results of the survey is located in Supplement 2: Evaluation.
Commercial and lndustrial
ln 2017 ,Idaho Power marketed the C&l Energy Efficiency Program as a single entity with incentives
for New Construction, Retrofits, and Custom Projects, in addition to the company's demand response
program, Flex Peak. Marketing activities were targeted toward commercial, industrial, govemmental,
schools, and small-business customers, architects, engineers, and other design professionals.
Idaho Power implemented a new ad campaign (Figure 16) for the C&I Energy Efficiency Program in
2017, featuring former program participants and iconic local landscapes to capture the readers' attention.
The ads targeted small to large businesses, and showed that saving energy and money is for everyone.
The company also released three success story videos featuring CSHQA, ON Semiconductor, and Ash
Grove Cement that provided a more in-depth look into the companies' experiences working with Idaho
Power and the incentives and energy savings they achieved.
o
a
a
No matterthe business, we allwantto save money.
Thafs m hinq mry h5iEs h6 in @mmq, re9ard6 of sia. W$ ld*ro Porefs Cmmd
ad l,f,6vilt EMgy El/'tiery ftogm. yqr 6 get iEni6 'W tr r.pgcd6 that wil ff yqr
ffi roe in tl€ rutuE Yell ako b€ sppfiing wie and efficpnt ff ol r@uc6 rn the
phe m all call hm. Io s hil sdly ys (an 5aiq visit w rebdte,
M lDkfiP C@lF1y
-
TttlEU0L!p9y161"
idahopower.com/business n, 6 El hGD
Figure 16. Example of Commercialand lndustrial Energy Efficiency Program ad
Page 30 Demand-Side Management 2017 Annual Report
I -
;ffi b".
b-
I
Ma^rget r.ad('er a.d e te rervr(et
. Wo*t lor a Fortune 1C)0 (omF.y: Entor{vltiing me.han'(aland ma;rtuiin! a6s.t'irr tr !&e Fonry
ldaho Power Company 2017 Program Activity
Airport Advertising
Each year, 3.55 million people travel through the Boise Airport; according to airport officials, half of
them are travelling for business. To reach the business customer, Idaho Power placed two backlit display
ads. An ad featuring program participants was located at the baggage claim area, while an ad on
alternating airport display boards highlighted that all customers want to save money.
Social Media
Idaho Power expanded its presence on Linkedln in 2017 andbegan using the social network to promote
energy efficiency to businesses. In April, the company began weekly Linkedln posts focused on
energy-saving tips, program details, incentives, and event information. These posts highlighted
companies who used the program and included photos of giant check presentations and success story
videos. When appropriate, these messages were also shared on Idaho Power's Facebook and
Twitter pages.
Newsletters
Idaho Power promotes energy efficiency and its programs through the company's Energy@Work
newsletter. Written for small- and medium-sized business customers, Idaho Power published this
newsletter in February and October 2017 . Content included customer success stories and information on
training opportunities, energy efficiency tools and programs, sustainability, customer satisfaction
surveys, rates, scams, the IRP, and more.
Idaho Power also sent a quarterly email newsletter, Energlt Insights, to its large-commercial and
industrial customers. Topics included customer success stories, renewable energy options, LEDs, power
quality, training opportunities, variable frequency drives, chillers, and more.
Public Relations
Idaho Power provides public relations support to customers who want to publicize the work they have
done to become more energy efficient. Upon request, Idaho Power creates large-format checks that are
used for media events and/or board meetings. Idaho Power will continue to assist customers with public
relations opportunities by creating certificates for display within their buildings and speaking at press
events, ifrequested.
In2017,Idaho Power produced checks and/or sent news releases for many companies and organizations,
including Ash Grove Cement in Durkee, Oregon, the City of Nampa, and Great Western Malting in
Pocatello. The news releases on Ash Grove and the City of Nampa's energy efficiency efforts generated
earned media in local newspapers, while Great Western Malting's large format check was for its internal
use only. After the newly merged Baker & Murakami Produce Company made major energy efficiency
upgrades to its expanding facilities, Idaho Power presented the onion shipping company with$32,417.57
for its new LED lighting system on July 17.
Demand-Side Management 2017 Annual Report Page 31
2017 Program Activity ldaho Power Company
a{I
-{3Il
l!. *i€-_-;:::-
Y$_
i,,-... 1 "',
Figure 17. Check presentations to Ash Grove Cement and Baker & Murakami Produce Company
Sponsorships
Idaho Power's C&l Energy Efficiency Program supports a number of associations and events, including
sponsoring the Grow Smart awards; Top Projects Awards; Building Owners and Managers Association
(BOMA) symposium; American Society of Heating, Refrigeration, and Air Conditioning Engineers
(ASHRAE) Technical Conference; and the Idaho Energy and Green Building Conference.
Idaho Power sponsored the BOMA Commercial Real Estate Symposium February 14, in Boise.
The Idaho Power CR&EE senior manager spoke about why Idaho Power encourages customers to use
less energy, why saving energy makes good business sense, how Idaho Power's programs can help, and
then shared a video highlighting how one company saved energy and money by using the C&I Energy
Efficiency Program.
Idaho Power and NEEA were also major sponsors of the Idaho Energy and Green Building Conference,
and had two members on the planning committee. The conference, held October 4 and 5 at the Red Lion
Hotel Boise Downtowner, provided three training tracks on Balancing Human Health and Energy, New
Technologies, and Codes and Best Building Practices and attracted approximately 100 participants.
Idaho Power directly participated in two of the sessions: K-12 Schools Continuous Energy
Improvement (CEI) and the Water and Wastewater Energy Champion Roundtable. The conference
targeted policy makers, developers, architects, code officials, engineers, energy professionals, and
industrial plant managers and operators.
lrrigation
1n201.7, the company mailed a spring and fall edition of Inigation News to all irrigation customers in its
service area. The spring edition focused on energy efficiency programs and the numerous ways
customers can do business with Idaho Power (My Account, interactive voice response system, and
Paperless Billing), and showcased a sample bill to help educate irrigators. The fall edition featured
safety tips, a description of the Irrigation Efficiency Rewards program measures, and a section titled
"Meet Your Agriculture Representatives." This newsletter provides an opportunity to increase
transparency and trust, and to promote the Irrigation Efficiency Rewards program.
Idaho Power also placed numerous ads in print agricultural publications to reach the target market in
smaller farming communities. Publications included: Capital Press, Gem State Producer, Times News,
Page 32 Demand-Side Management 2017 Annual Report
LS
,
IIE
I i
\
./'
I
::Y
n
ldaho Power Company 2017 Program Activity
Owyhee Avalanclte, Idaho Press Tribune, Power County Press, Potato Grower Magazine, Aberdeen
Times, Idaho Cattle Association Guide, and Argus Observer.Idaho Power utilized radio advertising to
promote its presence at the Agri-Action show and used Facebook posts to promote visiting Idaho Power
representatives at the Idaho Irrigation Equipment Association Conference. The company also ran radio
ads in Idaho's Magic Valley to show support of Future Farmers of America and Ag Week conferences.
In spring 2017, the company had a unique opportunity to run joint television advertising with the Twin
Falls County Pest Abatement District. The ad promoted irrigation equipment efficiency while educating
the public on mosquito abatement-preventing large pools of water where mosquitoes breed. The ads
ran May 29 through June l8 on KMVT and were well received. Digital advertising was used to drive
traffic to the online version of the ad, and the total click-through rate was 1 . 13 percent-well above the
industry average of 0.08 percent.
201 8 Marketi ng Activities
In 2018, the Idaho Power marketing department plans to introduce new tactics to expand the reach and
visibility of the company's energy efficiency ads.
The marketing team will run the Residential Energy Efficiency Awareness Campaign updated in2017
on new marketing channels, including Google AdWords, outdoor activity venues, and Idaho Public
Television. New print publications will also be considered. The team will continue exploring a
consistent look and feel for all residential program materials, and consider the potential for email
marketing.
Idaho Power will continue to support various commercial and industrial organizations and programs
focused on promoting energy efficiency, and plans to reach out to small-business organizations and
industry-specific associations with materials about how businesses can save energy and the incentives
Idaho Power provides.
Additionally, the company will consider updating the marketing collateral and the look and feel of the
advertising for the irrigation programs.
Cost-Effectiveness Resu lts
In2017,37 individual measures in various program are shown to be not cost-effective from either the
UC or TRC perspective. These measures will be discontinued, analyzed for additional non energy
benefits (NEB), modified to increase potential per-unit savings, or monitored to examine their impact on
the specifi c program's overall cost-effectiveness.
Most of Idaho Power's energy efficiency programs were cost-effective from the perspective of all
tests, except for the Fridge and Freezer Recycling Program, H&CE Program, Home Improvement
Program, and the weatheization programs for income-qualified customers.
Fridge and Freezer Recycling Program
The Fridge and Freezer Recycling Program has a UC of 0.60 and a TRC of 1.14. The program's cost-
effectiveness has been an ongoing discussion with EEAG since 2014 due to declining deemed savings
values from the RTF and Idaho Power's DSM Alternate costs. After reviewing the program's
Demand-Side Management 2017 Annual Report Page 33
2017 Program Activity ldaho Power Company
participation history and trends, Idaho Power determined the program was unlikely to be cost-effective
under either the UC or TRC test. Other regional utilities, such as Avista, Rocky Mountain Power, and
Energy Trust of Oregon, had recently discontinued their recycling programs, and Seattle City Light
was in the process of suspending its program. Idaho Power presented these findings at the August 2,
2017, EEAG meeting, and those members in attendance supported the recommendation to end
the program.
The program's higher than anticipated UC and TRC for 2017 was largely due to the large push to
increase the program's participation before its discontinuation, as well as a reduction to the program's
administrative costs. Due to updated savings from the RTF, the program is still anticipated to be not
cost-effective in future years.
Heating & Cooling Efficiency Program
The H&CE Program has a UC of I .48, TRC of 0.85, and PCT of 1.47 . In 20l6,Idaho Power reviewed
the program's cost-effectiveness and notified EEAG at the August 30,2016, meeting that the program
was anticipated to be not cost-effective from the TRC perspective. Throughout20lT,Idaho Power
discussed with EEAG proposed tactics it could implement to improve the program's overall cost-
effectiveness. These tactics included re-assigning non-program labor, reducing marketing spent while
improving other tactics, and removing the stipend to participating contractors.
Effective January l, 2018, the contractor stipend is reduced from $ 150 to $50, and a HPWH is added to
the measure offerings. The inclusion of the HPWH measure may increase the potential energy savings
in the program without significantly increasing administrative costs, which may improve the program's
overall cost-effectiveness. The company plans to monitor this program and seek opportunities to
improve the pro gram' s overall cost-effectivenes s.
Home I mprovement Program
The Home Improvement Program had a UC of 2.54, a TRC of 0.41, and a PCT of 0.70 in20l7,
which was the second consecutive year it was not cost-effective from the TRC or the PCT
perspectives. Due to the reduced weatherization savings from the RTF, as well as the DSM
Alternate costs from the 2015 IRP, the cost-effectiveness of the program from the TRC and PCT
perspectives has continued to decline. Idaho Power analyzed ways to modify the progtam to
improve the cost-effectiveness, but despite the long 45-year life of the program and measures, the
company concluded the program would remain not cost-effective and ended it in June 2017.
Weath erizati o n P rog ra m s
The WAQC program had a TRC of 0.48 and a UC ratio of 0.37, and the Weatherization Solutions for
Eligible Customers program had a TRC of 0.46 and a UC ratio of 0.34. The programs showed a decrease
in savings and cost-effectiveness ratios over 2016. The decrease to overall cost-effectiveness is due in
part of the lower DSM Alternate costs from the 2015 IRP as well as the updated load shapes that reflect
that most of the savings for the programs occur in the non-sufllmer months.
Page 34 Demand-Side Management 2017 Annual Report
ldaho Power Company 2017 Program Activity
Table 6. Cost-effectiveness summary by energy efficiency program
Program/Sector UC TRC
Ratepayer lmpact
Measure (RlM)PCT
Educational Distributions.
Energy Efficient Lighting
Energy House Calls
Fridge and Freezer Recycling Program
Heating & Cooling Efficiency Program
Home lmprovement Program
Multifamily Energy Savings Program
Rebate Advantage
Residential New Construction Pilot Program
(ENERGY STAR@ Homes No(hwest)....
Simple Steps, Smart Savings......
Weatherization Assistance for Qualified Customers ..
Weatherization Solutions for Eligible Customers........
Residential Energy Efficiency Sector
Commercial and lndustrial Energy Efficiency Program
Custom Projects.....
New Construction
Retrofits........
Commercial/lndustrial Energy Efficiency Sector *
lrrigation Efficiency Rewards.
lrrigation Energy Efficiency Sector *
Energy Efficiency Portfo! io
2.36
2.38
0.37
0.34
2.69
1.47
5.05
0.48
0.46
3.64
0.56
0.52
o.22
0.21
0.52
3"02
4.09
1.26
0.60
1.48
2.54
1.75
1.88
6.33
4.63
1.65
1.14
0.85
0.41
3.55
1.19
1.95
4.64
1.11
1.81
3.64
3.65
2.50
0.53
0.s6
0.38
0.32
0.52
0.48
0.46
0.42
nla
7.07
nla
nla
1.47
0.70
nla
2.59
2.46
6.94
nla
nla
7.78
3.53
3.90
2.92
3.42
4.75
4.78
2.75
1.09
0.80
0.75
0.93
1.27
1.28
o.72
1.71
6.22
1.38
1.87
3.33
3.33
3.67
* Commercial/lndustrial Energy Efficiency Sector cost-effectiveness ratios include savings and participant costs from Green Motors Rewinds.** lrrigation Energy Efficiency Sector cost-effectiveness ratios include savings and participant costs from Green Motors Rewinds.
Details on the cost-effectiveness assumptions and data are includedin Supplement l: Cost-Effectiveness.
Customer Satisfaction
Based on surveys conducted in the last six months of 2016 and the first six months of 20Ll ,ldaho Power
ranked second out of l4 utilities included in the west region midsize segment of the J.D. Power and
Associates 2017 Electric Utility Residential Customer Satisfaction Study. Forty-nine percent of the
residential respondents in this study indicated they were aware of Idaho Power's energy efficiency
programs, and those customers were on an overall basis more satisfied with Idaho Power than customers
who are unaware of the proglams.
Idaho Power employs Burke, Inc., an independent, third-party research vendor, to conduct quarterly
customer relationship surveys to measure the overall customer relationship and satisfaction with
Idaho Power. The Burke Customer Relationship Survey measures the satisfaction of a number of aspects
of the customer's relationship with Idaho Power, including energy efficiency at avery high level.
However, it is not the intent of this survey to measure all aspects of energy efficiency programs offered
by Idaho Power.
The 2017 results of Idaho Power's customer relationship survey showed a slight decrease in overall
satisfaction from the previous year. Sixty-four percent of customers indicated their needs were met or
Demand-Side Management 2017 Annual Report Page 35
2017 Program Activity ldaho Power Company
exceeded by Idaho Power encouraging energy efficiency among its customers. Figure 18 depicts the
annual change in the percent of customers who indicated Idaho Power met or exceeded their needs
conceming the energy efficiency efforts it encouraged.
65Yo 640/o62o/o 62o/o
560h S7o/o 58o/o
2007 2008 2009 2010 2011 2012 2013 2014 2015 ?016 ?o17
12-Month Average
Figure 18. Customers' needs "met" or "exceeded" (percent), 2007-2017
Three questions related to energy efficiency programs in the general relationship survey continued in the
2017 survey: 1) Have you participated in any of Idaho Power's energy efficiency programs?
2) Which energy efficiency program did you participate in? and 3) Overall, how satisfied are you with
the energy efficiency program? [n2017,44 percent of the survey respondents across all sectors indicated
they participated in at least one Idaho Power energy efficiency program, and 90 percent were "very"
or "somewhat" satisfied with the program they participated in.
In2015,Idaho Power created the empowered community, an online community of residential
customers, to measure customer perceptions on a variety of company-related topics, including energy
efficiency. Recruiting for the community is conducted annually, primarily through billing inserts and
mailed postcards. The community has just under 1,400 active members. The empowered community
includes customers from across Idaho Power's service area. Idaho Power sends out at least one survey
per month to active members. Energy efficiency-related survey topics in2017 included an opinion
survey on Idaho Power offering an Energy Savings Guide and recall of the spring energy efficiency
marketing campaign. The average response rate for surveys conducted with the online community is just
under 60 percent.
Idaho Power does not separately survey most energy efficiency program participants annually. This is
due primarily to a concern of over-surveying program participants and because the measures and
specifics of most program designs do not change annually. To ensure meaningful research in the future,
57o/o
6A%
50%
ato
lll
c,o
ul
o
octll
oEoLoc6o
ooo
ooo
ul
o
o
Eo2
co
oI
70o/o
60%
w%
&o/"
{Yo
20o/o
10o/o
0o/o
Page 36 Demand-Side Management 2017 Annual Report
ldaho Power Company 2017 Program Activity
Idaho Power conducts program research periodically (every two to three years), unless there have been
major program changes. Throughout 2017,Idaho Power administered several surveys regarding energy
efficiency programs to measure customer satisfaction. Some surveys were administered by a third-party
contractor; other surveys were administered by Idaho Power either through traditional paper or
electronic surveys or through the company's empowered community online survey.
Results of these studies are includedin Supplement 2: Evaluation.
Evaluations
ln20l7,Idaho Power contracted with KEMA (DNV GL) to conduct two program impact evaluations
and four progmm process evaluations. Impact evaluations were performed for Home Energy Audit and
the H&CE Program. Process evaluations were performed for the Retrofit option and the New
Construction option of the C&I Energy Efficiency Program and the H&CE Program. Idaho Power
conducted internal analysis of the 2017 demand response events related to A/C Cool Credit, Irrigation
Efficiency Rewards, and the Flex Peak Program.
An evaluation schedule and the final reports from all evaluations, research, and surveys completed in
2017 are provided in Supplement 2: Evaluation.
Demand-Side Management 2017 Annual Report Page 37
Residential Sector Overview ldaho Power Company
Residential Sector Overview
Idaho Power's residential sector consists of over 453,600 customers. ln2017, the residential sector's
number of customers increasedby 9,174, an increase of 2.1percent from 2016. The residential sector
represented 37 percent ofldaho Power's actual total electricityusage and46 percent ofoverall revenue
in20l7.
Table 7 shows a summary of 2017 participants, costs, and savings from the residential energy
efficiency programs.
Table 7. 2017 residential program summary
Total Cost Savings
Annual
Energy
(kwh)Program Participants Utility Resource
Peak
Demand
(Mw)
Demand Response
A,/C Cool Credit 28,214 homes $ 936,272
$ 936,272
$ 936,272
$ 936,272
29
29
nla
n/aTotal
Energy Efficiency
Easy Savings
Educational Distributions
Energy Efficient Lighting.........
Energy House Ca||s...............
Fridge and Freezer Recycling Program
Heating & Cooling Efficiency Program.,
Home Energy Audit
Home lmprovement Program
Multifamily Energy Savings Program
Oregon Residential Weatherization
Rebate Advantage.
Residential New Construction Pilot Program
(ENERGY STAR@ Homes Northwest)......
Simple Steps, Smart Savings
Weatherization Assistance for Qualified Customers ...
Weatherization Solutions for Eligible Customers ........
2,470
84,399
1,766,758
335
2,03'.1
654
520
355
12
7
66
277
$ 149,8'13
3,466,027
4,872,888
183,035
265,942
597,1 98
282,809
166,830
168,216
2,384
104,996
323,520
$ 149,813
3,466,027
11,078,990
183,035
265,942
1,433,357
353,385
1,345,002
168,216
3,755
229,104
603,420
280,049
21 ,187,261
37,765,190
428,8'.t9
498,513
1,138,744
175,010
415,824
617,542
2,154
214,479
608,292
900,1 71
669,538
604,733
65,506,319
kits
kits/lightbulbs
lightbulbs
homes
ref ri gerators/f reezers
projects
homes
homes
projects
homes
homes
homes
Total
12,556 appliances/
showerheads
203 homes/non-profits
164 homes
191,621 484,380
1,307,485 1,782,688
1 ,1 08,862 1 ,121 ,071
$13,191,626 $22,668,185
Notes:
See Appendix 3 for notes on methodology and column definitions.
Totals may not add up due to rounding.
In2017, the company expanded the Multifamily Energy Savings Program, developed the New Customer
Welcome Energy Efficiency Kits, and phased out the Fridge and Freezer Recycling Program. Idaho
Power added measures to Multifamily Energy Savings Program, WAQC, and Weatherization Solutions
for Eligible Customers.
Idaho Power conducts the Burke Customer Relationship Survey each year. In2017,56 percent of
residential survey respondents indicated Idaho Power is meeting or exceeding their needs with
information on how to use energy wisely and efficiently.
Page 38 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector Overview
Sixty-one percent of residential respondents indicated Idaho Power is meeting or exceeding their needs
by encouraging energy efficiency with its customers. Forty-nine percent of Idaho Power residential
customers surveyed in20l7 indicated the company is meeting or exceeding their needs in offering
energy efficiency programs, and 42 percent of the residential survey respondents indicated they have
participated in at least one Idaho Power energy efficiency program. Of the residential survey
respondents who have participated in at least one Idaho Power energy efficiency program, 88 percent are
"very" or "somewhat" satisfied with the program.
Forty-nine percent of the Idaho Power residential customers included in the 2017 J.D. Power and
Associates Electric Utility Residential Customer Satisfaction Study indicated they are familiar with
Idaho Power's energy efficiency programs.
ln2017, the empowered community was surveyed regarding customer recall of the energy
efficiency marketing campaign and opinions related to Idaho Power offering an Energy Savings Guide.
Results of these studies are includedin Supplement 2: Evaluation.
During 2017, presentations to community groups and businesses continued to be an important method of
communicating with Idaho Power customers. The company's customer representatives and community
education representatives made hundreds of presentations in communities in Idaho Power's service area.
Demand-Side Management 2017 Annual Report Page 39
NC Cool Credit
2017 2016
Residential Sector-A/C Cool Credit ldaho Power Company
Participation and Savings
Participants (participants)
Energy Savings (kWh)
Demand Reduction (MW)
,315
nla
34
284
nla
29
28,21
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$495,142
$39,493
$401,637
$936,272
$632,079
$41,833
$429,383
$1,103,295
Program Levelized Costs
Utility Levelized Cost ($/kWh)
Total Resource Levelized Cost ($/kwh)
nla
nla
nla
nla
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
Description
Originating in2003, A/C Cool Credit is a voluntary, dispatchable demand response program for
residential customers in Idaho and Oregon. Using communication hardware and software, Idaho Power
cycles participants' central air conditioning (A/C) units or heat pumps off and on via a direct load
control device installed on the A/C unit. This program enables Idaho Power to reduce system capacity
needs during times when sunmer peak load is high.
Customers' NC units are controlled using switches that communicate by powerline carrier (PLC).
The switch is installed on each customer's A/C unit and allows Idaho Power to control the unit during a
cycling event.
The cycling rate is the percentage of an hour that the A/C unit will be turned off by the switch.
For instance, with a 55 percent cycling rate, the switch should be off for about 33 (nonconsecutive)
minutes of each hour. Idaho Power tracks the communication levels to validate whether the signal
reaches the switches. There are many reasons why Idaho Power's powerline carrier (PLC) cannot
communicate with switch. The switch may be disconnected, an A/C unit may not be powered on, the
switch may be defective, the participant's household wiring may prevent communication, and
sometimes it is difficult for the company to detect why the switch is not communicating.
The cycling season is June 15 through August 15, with a minimum of three cycling events and a
maximum of 60 hours per season. The maximum length of a cycling event is four hours. The program is
not available on weekends or holidays. The incentive is $15 per season, paid as a $5 bill credit on the
July, August, and September bills.
Page 40 Demand-Side Management 2017 Annual Report
nla
nla
nla
nla
ldaho Power Company Residential Sector-A/C Cool Credit
Program Activities
In2017, almost 21,000 customers participated in the program. Three cycling events occurred, and all
were successfully deployed.
The first event was Monday, June 26 from 4 p.m.to 7 p.m. The communication level was 95.31 percent;
the cycling rate was 55 percent. The Boise area temperature was 95 degrees at the start of the event
(a storm rolled through during the event), and the Pocatello/Twin Falls area temperature was 96 degrees.
The achieved reduction of 26.35 MW (28.92 MW at generation) was 1.01 kW per participant in Boise
and 0.83 kW per participant in Pocatello/Twin Falls, with an overall load reduction of 0.97 kW
per participant.
The second event was Friday, July l4 from 4 p.m. to 7 p.m. The communication level was
94.76 percent; the cycling rate was 55 percent. The Boise area temperature was 100 degrees, and the
Pocatello/Twin Falls area temperature was 94 degrees. The achieved reduction of 21.57 MW
(23.66 MW at generation) was at the sub-region level 0.85 kW per participant in Boise and 0.54 kW per
participant in PocatelloiTwin Falls, with an overall load reduction of 0.80 kW per participant.
The third event was Wednesday, August 2 from 5 p.m.to 8 p.m. The communication level was
93.45 percent; the cycling rate was 55 percent. The Boise area temperature was 100 degrees, and the
Pocatello/Twin Falls area temperature was 95 degrees. The achieved reduction of 21.05 MW
(23.10 MW at generation) corresponded to 0.79 kW per participant in Boise and 0.60 kW per participant
in Pocatello/Twin Falls.
Marketing Activities
Per the settlement agreement reached in Idaho Case No. IPC-E-13-14 and Oregon Case No. UM 1653,
Idaho Power did not actively market the A/C Cool Credit program in 2017; however, Idaho Power did
actively communicate with participants about the program in an effort to maintain participant retention.
Before the cycling season began, Idaho Power sent current participants a postcard reminding them of the
program specifics. Idaho Power also attempted to recruit customers who had moved into a home that
already had a load control device installed and previous participants who changed residences to a
location that may or may not have a load control device installed. The company used postcards,
phone calls, direct-mail letters, and home visits (leaving door hangers for those not home) to recruit
these customers. At the end of the summer, a thank-you postcard was sent to progtam participants.
Cost-Effectiveness
Idaho Power determines cost-effectiveness for its demand response program under the terms of IPUC
Order No. 32923 and OPUC Order No. 13-482. Under the terms of the orders and the settlement, all of
Idaho Power's demand response programs were cost-effective for 2011.
The A/C Cool Credit program was dispatched for nine event hours and achieved a maximum demand
reduction of 28.92 MW. The total expense for 2017 was $936,272 and would have remained the same if
the program was fully used for 60 hours because there is no variable incentive paid for events beyond
the three required events.
A complete description of Idaho Power cost-effectiveness of its demand response programs is included
in Supplement I : Cost-effectiveness.
Demand-Side Management 2017 Annual Report Page 41
Residential Sector-A/C Cool Credit ldaho Power Company
Customer Satisfaction and Evaluations
Idaho Power conducted no customer satisfaction surveys or evaluations for this program in2017.
Demand reduction estimates for 2017 events were calculated using advanced metering infrastructure
(AMD data and programming models provided to Idaho Power by CLEAResult Consulting, lnc.
(CLEAResult).
2018 Program and Marketing Strategies
Idaho Power anticipates no progmm changes in 2018.
Per the terms of the above-mentioned settlement agreements, Idaho Power will not actively market the
A/C Cool Credit program to solicit new participants but will accept them upon request, regardless of
whether they previously participated. Attempts will continue to be made to recruit previous participants
who have moved, as well as new customers moving into homes that already have a load control device
installed.
Page 42 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Easy Savings
Easy Savrngs
2017 2016
Participation and Savings
Participants (kits)
Energy Savings (kWh)
Demand Reduction (MW)
2,470
280,049
nla
2,001
402,961
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$o
$o
$149,813
$149,813
$o
$o
$127,587
$127,587
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kWh)
$0.064
$0.064
$0.035
$0.035
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
nla
nla
1.69
2.04
Description
The desired outcomes of the Easy Savings program are to educate limited-income customers about
saving energy in their homes by using energy wisely, to allow hands-on experience while installing low-
cost measures, and to reduce the energy burden for energy assistance/Low Income Home Energy
Assistance Program (LIHEAP) recipients.
As a result of IPUC Case No. IPC-E-08-10 and Order Nos. 30722 and30754,Idaho Power committed to
fund energy efficiency education for low-income customers and provide $125,000 to Community Action
Partnership (CAP) agencies in the Idaho Power service area on a prorated basis. These orders specified
that Idaho Power provide educational information to customers who heat their homes with electricity
provided by Idaho Power in Idaho.
Initiated in2009, the Easy Savings program straddles two calendar years. The LIHEAP program cycle
starts annually in November at CAP agencies and follows the federal fiscal calendar, while Idaho Power
summarizes activities annually based on a January to December cycle. However, the following report
summarizes activities from November 2016 through October 2017 and covers future plans for the
2017 to 2018 program.
Program Activities
For the 2016 to 2017 programyear, the Easy Savings planning committee agreed to provide energy-
saving kits to income qualified customers who heat with electricity. The planning group voted to include
the following:
o Five LED lightbulbs
o An indoor clothesline
Demand-Side Management 2017 Annual Report Page 43
Residential Sector-Easy Savings ldaho Power Company
o An Easy Savings quick-start guide
o A customer survey with postage-paid envelope and instructions of how to complete the survey
o An energy efficiency guide
Idaho Power provided checks totaling $125,000 in October 2016 to the five Idaho regional CAP
agencies. Each agency signed a Memorandum of Understanding (MOU), agreeing to use 30 percent of
the allotment to cover expenses for administering the program at their agency. The 30 percent includes
the provision for an agency energy educator to inform kit recipients about energy efficiency.
CAP agencies ordered 2,470 kits in October 2016, which were distributed to customers throughout the
2016 to 20ll LIHEAP energy assistance season.
Marketing Activities
The Easy Savings program is included under "Savings For Your Home" on the Idaho Power website in
the "lncome-Qualified Customers Programs" section.
Cost-Effectiveness
While the program has been in existence since 2009 and has provided customers with energy-savings
items, Idaho Power did not begin calculating the cost-effectiveness ratios for the program until 2015
when the company began claiming savings for the program. However, since the purpose of Easy
Savings is primarily an educational and marketing program, the company determined that like the Home
Energy Audit program, the traditional cost-effectiveness tests should not apply.
For the five LED lightbulbs included in the kit, Idaho Power uses the RTF LED giveaway deemed
savings value of 9 kWh per bulb. The savings are discounted to reflect the potential that all of the kit
items may not be installed. For the single-line close line, Idaho Power used the assumption from the
clothes drying racks and discounted the annual savings to be 68 kwh.
Gustomer Satisfaction and Evaluations
By the end of the program year, all of the kits had been distributed to qualifyrng customers, and Idaho
Power received 182 customer surveys. Results were as follows:
o 122 respondents installed all five LED lightbulbs; 59 installed four or fewer lightbulbs
o 70 respondents installed LED lightbulbs in the family room, kitchen, and living room
. 62 respondents use the clothesline; 89 respondents plan to use it
o 73 respondents unplugged two appliances and 57 unplugged one appliance
c 147 respondents lowered or planned to lower their thermostat in the winter and raise it in the
summer
. 102 respondents reported they use cold water when they do laundry
o Overall, 153 respondents rated their experience with the kit as "very satisfied"
A copy of the complete survey is in Supplement 2: Evaluations.
Page 44 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Easy Savings
2017-2018 Program and Marketing Strategies
For the 20ll-2018 program year, the planning committee agreed that because all Idaho Power
customers now can easily receive a free Energy-Savings Kit (ESK) from Idaho Power, the Easy Savings
kit distributions would be discontinued. Instead, the Low lncome Education program planning
committee developed a new pilot to provide a free electric furnace-A/C unit or heat pump unit tune-up
coupon to income-qualified customers who receive energy assistance on their Idaho Power bill. The
pilot was launched November 1,2017.
The coupons, distributed to customers by CAP agencies, provide heating, ventilation, and air
conditioning (HVAC) contractor contact information for the customer to schedule an appointment for
their no-cost tune-up. At the time of the visit, the contractor provides education about electric heating
systems while tuning the equipment, leaving plenty of time for questions. Energy efficiency information
and a satisfaction survey is left with the customer after the tune-up has been completed. The contractor
collects the signed coupon and invoices their regional CAP Agency for reimbursement. Community
Action Partnership Association of Idaho, Inc. (CAPAI) agreed to provide two $100 gift cards to use as
prizes for a drawing of all customer surveys returned for the pilot.
In November, checks totaling $125,000 were sent to five Idaho CAP agencies with guidelines that
allowed for 20 percent of the funds allotted to their region to be used to fund their administrative costs
and 80 percent of their funds to be used to reimburse HVAC contractors for tune-ups completed for
the pilot. Administration costs for the coupons are less than the 30 percent allotted to the kit distribution
efforts in 201 712018 because they require fewer resources to administer.
Demand-Side Management 2017 Annual Report Page 45
Ed u cati o n a I Di stri butio n s
2017 2016
Residential Sector-Educational Distributions ldaho Power Company
Participation and Savings
Participa nts (kits/lightbu lbs)
Energy Savings (kWh)
Demand Reduction (MW)
84,399
21,187 ,261
nla
67,065
15,149,605
nla
Program Gosts by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$3,323,024
$141,860
$1,143
$3,466,027
$2,334,206
$s6,164
$2,514
$2,392,884
Program Levelized Costs
Utility Levelized Cost ($/tWn1
Total Resource Levelized Cost ($/kwh)
$0.016
$0.016
$0.016
$0.016
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
3.02
6.33
3.63
6.33
Description
Designated as a specific program in2015, the Educational Distributions effort is administered through
the Residential Energy Efficiency Education Initiative and seeks to use low-cost and no-cost channels to
deliver energy efficiency items with energy savings directly to customers. As with the initiative, the goal
for these distributions is to drive behavior change and create awareness of and demand for energy
efficiency programs in Idaho Power's service area.
Idaho Power selects items for distribution if the initial analysis indicates the measure is either currently
cost-effective or expected to be cost-effective. Typically, selected items have additional benefits beyond
traditional energy savings, such as educating customers about energy efficiency, expediting the
opportunity for customers to experience newer technology, or allowing Idaho Power to gather data or
validate potential energy savings resulting from behavior change.
Idaho Power recognizes that behavioral measures and programs require appropriate education and
guidance to optimize savings, and will plan education accordingly. Items may be distributed at events
and presentations, through direct-mail, or during home visits conducted by customer representatives.
Drying Rack Pilot Project
In 2016, Idaho Power distributed drying racks to determine whether customers can comfortably shift
about 25 percent of their clothes drying from an automatic dryer. Idaho Power is reviewing whether to
continue this project.
Energy-Saving Kits
Idaho Power knows that managing household energy use can be a challenge. To help make it easier for
families, Idaho Power works with a kit vendor to offer two versions of its free ESK: one for homes with
electric water heaters and one for homes with alternate-source water heaters. Customers enroll at
Page 46 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Educational Distributions
idahopower.com/save2day,by calling 800-465-6045, or by retuming a postcard. A kit is sent directly to
the customer's home.
Each ESK contains nine LED lightbulbs (six 800-lumen lightbulbs and three 480-lumen lightbulbs), a
digital thermometer (to check refrigerator, freezer, and water temperatures), a shower timer, a water
flow-rate test bag, an LED night light, and educational materials. In addition, the kit for homes with
electric water heaters contains a high-efficiency showerhead and three faucet aerators.
Figure 19. Photo of residential ESK
Energy-Saving Kits as Giveaways
Idaho Power offers non-electric ESKs as giveaways, in limited quantities, at presentations and small
events to garner additional interest in energy efficiency and to encourage immediate action and behavior
change.
Home Energy Report Pilot Program
In2017,Idaho Power contracted with a third-party contractor, Aclara Technologies LLC (Aclara), to
initiate a Home Energy Report (HER) Pilot Program. The objective of the pilot is to encourage customer
engagement with electricity use in order to produce average annual behavioral savings of I to 3 percent.
Secondary objectives are to maintain or increase customer satisfaction and obtain information to inform
decisions around scalability, projected savings, best target audiences, and other possible program
activities in the future.
The pilot project was designed based on standard randomized control trial (RCT) methodology with
treatment and control groups sized appropriately to detect statistically significant savings at or above 1.2
percent, and allowing for approximately 10 percent attrition over the pilot period. Customers identified
to receive customized HERs are divided into two distinct groups: the HER year-round group and the
HER winter-heating group.
ffi
e e
$m$w'l4
Demand-Side Management 2017 Annual Report Page 47
{00*
I
tt &l
-.--"rl
8sw
ltl
tr
a
C}
Residential Sector-Educational Distributions ldaho Power Company
The periodic reports provide customers with information about how their home's energy use compares
with similar homes. The HER also gives a breakdown of household energy use and offers suggestions to
help customers change their energy-related behaviors. Aclara statistically estimates energy savings that
result from customers receiving the report by comparing the energy use of the report recipients against
the energy use of a similar control group.
LED Lightbulbs as Giveaways
Giving away LED lightbulbs is an effective way to connect Idaho Power with its customers and to begin
productive conversations around energy efficiency. Idaho Power field staff and energy efficiency
program managers seek opportunities to educate customers about LEDs, and to offer customers a free
lightbulb to use immediately in their own homes.
Sfudent Energy Efficiency Kit Program
The SEEK program provides fourth- to sixth-grade students in schools in Idaho Power's service area
with quality, age-appropriate instruction regarding the wise use of electricity. Each child who
participates receives an energy efficiency kit. The products in the kit are selected specifically to
encourage energy savings at home and engage families in activities that support and reinforce the
concepts taught at school.
Once a class enrolls in the program, teachers receive curriculum and supporting materials. Students
receive classroom study materials, a workbook, and a take-home kit containing the following:
o Three LED lightbulbs
o A high-efficiency showerhead
o An LED nightlight
o A furnace filter alarm
o A digital thermometer for measuring water and refrigeratorlfreezer temperatures
o A water flow-rate test bag
o A shower timer
At the conclusion of the program, students and teachers return feedback to Idaho Power's vendor
indicating how the program was received and which measures were installed. The vendor uses this
feedback to provide a comprehensive program summary report showing program results and savings.
Unlike most residential programs offered by Idaho Power, SEEK results are reported on a school-year
basis, not by calendar year.
Program Activities
Drying Rack Pilot Project
Idaho Power suspended this project in 2017 pending review of data collected during the 2016 pilot.
Energy-Saving Kits
In2017, 50,739 kits were shipped to customer homes: 27 ,458 kits to homes with electric water heaters
and23,28l to homes with altemate-source water heaters. In August, the high-efficiency showerheads in
the electric kits were replaced by an integrated high-efficiency showerhead with a TSV. TSVs reduce
Page 48 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Educational Distributions
the behavioral waste caused by letting the water run unchecked while it warms up. With a TSV, water
flow is automatically reduced to a trickle when the water reaches 95"F, sending a signal that the water is
ready. Once in the shower, the customer simply pulls a toggle string to resume normal water flow.
Kits were distributed to all geographic regions within Idaho Power's service area: 48,644 to Idaho
residences and2,095 to Oregon homes.
Energy-Saving Kits as Giveaways
Field staff across Idaho Power's five regions distributed2,400 giveaway kits at presentations, small
events, and customer visits. The kits were particularly popular and appreciated by senior homeowners
who had the opportunity to receive them at events sponsored by senior centers.
Home Energy Report Pilot Program
Idaho Power contracted with Aclara to introduce the HER Pilot Program to more than 26,000 customers.
The HER year-round group (approximately 19,100 customers) received an introductory letter along with
their first reports in late July. In August, they received the first of six bi-monthly reports. The winter-
heating group (approximately 7,100 customers) received reports in November, December, January, and
February. The primary difference between reports was the tips and advice for the winter-heating group
focused on heating suggestions, whereas tips and suggestions for the year-round group contained a
wide-range of topics including air-conditioning.
Savings will not be estimated and claimed until 2018, after an entire year of participation.
LED Lightbulbs as Giveaways
Field staff distributed over 9,000 LED lightbulbs at Spring Home and Garden Shows in Pocatello, Twin
Falls, and Boise, and at the Idaho Remodeling and Design Show at the Boise Centre. Participants in
Earth Day events and employee sustainability and safety fairs in Caldwell, Nampa, and Pocatello
received lightbulbs, too. In Boise, the Morris Hill Neighborhood Association and several schools and
scout organizations received lightbulbs in conjunction with energy efficiency presentations. Oregon
customers received lightbulbs at a St. Alphonsus Safety Fair and at an agriculture workshop in Vale.
These lightbulbs were also distributed at the Smart Women, Smart Money Conference; The Incredible
Age Expo; a Bown Crossing Library event; the Horseshoe Bend Electric Vehicle event; the FitOne"
Expo; Idaho Power Shade Tree Project events; and at presentations for chambers of commerce and
senior centers.
By the end of the year, Idaho Power employees had personally delivered a brief energy efficiency
message and distrib$ed 22,469 lightbulbs directly to customers.
Sfudenf Energy Efficiency Kit Program
During the 2016 to 2017 school year, Idaho Power community education representatives actively
recruited fourth- to sixth-grade teachers to participate in SEEK. As a result, Resource Action
Programs (RAP) delivered 8,910 kits to 308 classrooms in I l2 schools within Idaho Power's service
area. This resulted in2,019 MWh of savings.
Marketing Activities
Energy-Saving Kits
Marketing efforts included four direct-mail campaigns from the kit vendor: one to about 18,000
customers in May, a second to about 30,000 customers in July, a third to 49,000 in September, and a
Demand-Side Management 2017 Annual Report Page 49
Residential Sector-Educational Distributions ldaho Power Company
fourth in late November to about 21,000 non-respondents from the earlier direct-mailings. Direct-mail
efforts have consistently yielded enrollments of approximately 20 percent. The kits were featured as the
cover article in the April edition of Connections. A kit was showcased at trade shows throughout the
year in the service area, and a bookmark was created-in both English and Spanish-to serve as a
giveaway highlighting instructions on how to order the kit. Numerous social media posts were used to
bolster program awareness. The posts were shared by customers, helping to further promote activity.
Figure 20. Bookmark in English and Spanish to help promote the ESKs
The kit was showcased on the back page of the winter Energt Efficiency Guide inserted into
approximately 177,000 newspapers in the service area. The kit was also featured on the green choices
bill insert mailed to 369,041customers in August.
<tffi&
FRE.E
Energy-saving Kit!
Wtm1pullget
LED bulb6
LED nQht ligtrt
Hiqhefficiency
strourerhead and
fanetaerators"
Shoaertimer
Digialternnmeter
And more!
F-
iltrr:
iGRATIS
Kit Ahonador de Energiir!
El paquete indtrye
Focos LED
Ltu de nodp LED
Cabezales dedrdras
&atto rendimienby
aireadores para grifos*
Temporizador para
dudras
Term6rnero digital
iYmas!
Rr/*rbrma(ksoffieldG&48
4ilil}oIf]UUIB.
n
llF!
Page 50 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Educational Distributions
3
@
Tess Gunn Realtor/Gate City Real Estate shared ldaho Powu.
Who doesn't n€€d [gfil bulbs and 6 n€w shou€r head?
This talteslust a mlnute to orded
ldaho Povvefs Post ml-=*-:J
)(
ldrho Porer
August ?t at 3 10pm S
Leam about#ErErgyE lkiency. receiw elficiency
products br home W our FREE Energy-Saving Kit
#EasyEnergysavlngs bit. ty2uKThxg
Energy€.vlqg KIts - l&ho Porer
r"'r.i'r" l4ah*ilolve I a cln
Figure 21. Social media post from realtor about ESKs
The kit was prominently mentioned in the Energy Efficiency TV and radio commercials that aired
during October/November, and March/April. Idaho Power also promoted the kits in the Home Energy
Reports sent out in February.
Energy-Saving Kits as Giveaways
Idaho Power field staff educated customers about energy efficiency and encouraged them to begin
making changes right away by offering a free ESK with educational items and LED lightbulbs to get
them started and on their way to saving energy.
Home Energy Report Pilot Program
To maintain the integrity of the program design, the HER Pilot Program was not marketed directly to
customers. The periodic reports were, however, used to cross-market Idaho Power's other energy
efficiency programs.
LED Lightbulbs as Giveaways
In20l7,Idaho Power field staff and energy efficiency program managers continued to seek
opportunities to educate customers about LEDs, and offer customers a free LED lightbulb to use
immediately in their own homes. The Idaho Power-branded LED package sleeve was redesigned to
better align with the look and feel of current energy efficiency collateral.
Sfudent Energy Efficiency Kt Program
During the 2016 to 2017 school year, Idaho Power community education representatives actively
recruited fourth- to sixth-grade teachers to participate in SEEK. At the onset of the 2017-2018 school
year, Idaho Power community education representatives began using emails in conjunction with flyers to
recruit new participants. The kits were also mentioned in organic social media posts. Figure 22 shows a
post on lnstagram from an Idaho teacher.
Demand-Side Management 2017 Annual Report Page 51
t3
a .i
Residential Sector-Educational Distributions ldaho Power Company
alwapthinkingaboutteaching . Follor
alwaysthinkingaboutteaching Shout out to ,A
@idahopower for this incredible Energy '
Wise programl Seriously, it's amazing!
Every single one of my students received a
FREE kit to take home with instructions. If
the students brought back their survey,
they received a certification and a bracelet!
What a great opportunity to learn about
conserving energy, renewable resources,
and water usage. I also received in-class
booklets with activities and lesson plans v
that meet 4th grade standards.
90
13 likes
r.j.:1,',::i ] .1,:
Figure 22. lnstagram post about the Student Energy Efficiency Kit Program
Cost-Effectiveness
In situations where Idaho Power managed the education and distribution through existing distribution
channels, the cost-effectiveness calculations were based on the actual cost of the items. Conversely,
if outside vendors were used to assist with distribution, the cost-effectiveness calculations included all
vendor-related charges.
Drying Rack Pilot Project
Idaho Power did not claim any savings for the drying rack project in 2017 . See the Customer
Satisfaction and Evaluation section below for more information regarding the results of the 2016 pilot.
Energy-Saving Kits
The RTF provides mail-by-request deemed savings for LED lightbulbs, 1.75 gallons per minute (gpm)
low-flow showerheads, and the integrated high-efficiency showerheads with a TSV. The RTF mail-by-
request deemed savings values are discounted to reflect the potential that all of the kit items may not be
installed. The LED lightbulbs have a deemed savings value of l0 kWh per year. The I .75 gpm low-flow
showerhead is estimated to save 179 kwh per year. The integrated 1.75 gpm low-flow showerhead with
TSV saves approximately 240 kWh annually. For the faucet aerator, the RTF does not provide a deemed
savings estimate. In Idaho Power's 2014 Energ1,, Efficiency Potential Study, AEG estimates the annual
faucet aerator savings to be 106 kwh.
The annual savings for an ESK for a home with an electric water heater varied depending on the tlpe of
showerhead included in the kit. For kits with a 1.7 5 low-flow showerhead, the annual savings is 587
kwh. For kits with an integrated low-flow showerhead and TSV, the annual savings is 648 kwh.
The annual savings for a kit for a home with a non-electric water heater is 90 kWh.
Energy-Saving Kits as Giveaways
The giveaway kits contain the same measures as the non-electric ESK. For the nine LED lightbulbs
included in the kit, Idaho Power used the RTF's giveaway deemed savings value of 9 kWh per bulb. The
annual savings for each giveaway kit is 8l kwh.
GD
Page 52 Demand-Side Management 2017 Annual Report
I
I
)
o
L,:
a
\
\\ilu
I
ldaho Power Company Residential Sector-Educational Distributions
Home Energy Report (HER) Pilot Program
Before starting the pilot, the HER Pilot Program benefit cost-ratios were expected to be 0.92. Pre-pilot
modeling assumed 1.5 percent savings across all participating customer groups, including groups that
were known to have lower savings potential. Final cost-effectiveness will be determined when the
company receives the pilot savings results in summer 2018.
LED Lightbulbs as Giveaways
For the LED giveaways, Idaho Power used the giveaway deemed savings provided by the RTF. The
RTF-deemed annual savings of 9 kWh includes assumptions regarding the installation rate, efficiency
levels of the existing equipment, and the location of the installation.
Student Energy Efficiency Kit Program
The cost-effectiveness analysis for the SEEK offering was based on the savings reported by RAP during
the 2016 to 201 7 school year. RAP calculated the annual savings based on information collected from
the participants' home surveys and the installation rate of the kit items. Questions on the survey included
the number of individuals in each home, water-heater fuel type, flow rate of old showerheads, and the
wattage of any replaced lightbulbs. The response rate for the survey was nearly 58 percent. The survey
gathers information on the efficiency level of the existing measure within the home and which measure
was installed. The energy savings will vary for each household based on the measures offered within the
kit, the number of items installed, and the existing measure that was replaced. Based on the feedback
received from the 2016 to 2017 school year, RAP projects that each kit saved approximately 290 kWh
annually per household on ayerage, and the program saved 2,583,030 kWh annually. These savings
include 564,880 kWh from the shower timer that were not previously reported in past RAP reports.
Because the savings for the timer was largely behavioral and based mostly on assumptions not captured
in the student worksheet, Idaho Power has opted not to include these savings. Not including these
shower timer savings, it is estimated that each kit saved 227 kWh annually. A copy of the report is
included in Supplement 2: Evaluation.
Customer Satisfaction and Evaluations
Drying Rack Pilot Project
In early 2017, a post-survey was sent to project participants to gather information on potential behavior
changes adopted by the participant as well as the participant's overall experience with the project. The
post-survey was completed by 754 project participants.
When asked how they've used their clothes dryer since receiving the dryng rack, over 27 percent of
respondents indicated they used their dryer significantly less while almost 64 percent said they used
their dryer somewhat less. The survey asked if the customers adopted certain efficient laundry habits
since receiving their drying rack. While some indicated they already had those habits, some respondents
indicated they adopted the habit. For instance, when asked if they take clothes out of the dryer while
slightly damp, nearly 31 percent of respondents indicated they were already doing this, while over 30
percent indicated they adopted this new habit. When asked if they dry multiple loads back-to back, over
51 percent of respondents indicated they already do this but over 20 percent adopted this new habit.
When asked if they noticed a change in their monthly power bill as a result of the changes in their
laundry habits, just over 20 percent indicated that they did see a change in their power bill.
Demand-Side Management 2017 Annual Report Page 53
Residential Sector-Educational Distributions ldaho Power Company
Overall, customers were satisfied with the pilot project, with almost 85 percent of respondents indicating
they were very satisfied with the pilot and just over 11 percent indicating they were somewhat satisfied.
When Idaho Power initially looked at the drying rack pilot, the company used data from the 201I
Residential Building Stock Assessment (RBSA) from NEEA for some of the underlying assumptions
regarding the number of laundry and dryer loads per week. The pre-survey conducted in 2016 supported
much of those original assumptions. The goal of the pilot was to have customers shift 25 percent of their
dryer loads to the drying rack. Based on the pre- and post-survey results, respondents indicated they did
shift nearly 25 percent of their drying load.
The clothes dryer energy usage is dependent on several factors. One of which is the age and type of
clothes washer. Over the years as federal standards for clothes washers have become more efficient,
newer clothes washers are using less energy and water than in the past models. The amount of water that
remains in the clothes impacts the drying time and energy usage from the clothes dryer. Based on the
pre-survey results, over 42 percent of respondents have clothes washers that are 5 to I 0 years old.
Moreover, the pre-survey indicates that just over 50 percent of customers have a top-loading clothes
washer with a center agitator. Top-loading clothes washers with center agitators have traditionally used
more water than top-loading clothes washers without a center agitator or front-loading clothes washers.
Initially, Idaho Power assumed that using drying rack could offset just over 85 kWh of energy. Based on
the survey results, it appears that drying racks, if used consistently, can save nearly 104 kwh annually.
Complete results for the drying rack post-survey can be found in Supplement 2: Evaluation.
Energy-Saving Kits
When customers ordered a kit, they completed a short enrollment survey. Upon receipt of the kit,
they were encouraged to retum a more in-depth survey to indicate which measures had been installed
and how satisfied they were with the ordering process. Results from both surveys are included in
Supplement 2 : Evaluation.
Of the 27,458 electric kits distributed, RAP received 3,767 returned surveys for a response rate ofjust
over 14 percent. Of the 23,281non-electric kits distributed, RAP received 4,229 returned surveys for a
response rate of over 18 percent. The overall response rate was over l6 percent. Approximately 95
percent of respondents indicated they were "very satisfied" with the kit ordering process, with about 4
percent indicating they were "somewhat satisfied." Nearly 91 percent of respondents said they were
"very likely''to tell a friend or family member to order a kit. While just over 45 percent of respondents
said they were not aware that Idaho Power had energy efficiency programs and incentives prior to
receiving their kit, 98 percent said they were either "very likely" or "somewhat likely" to participate in
another energy efficiency program.
In2017,44 percent of participants enrolled based on an invitation received via direct-mail, while 7
percent heard about the program through social media.
Energy-Saving Kits as Giveaways
Idaho Power did not conduct any formal surveys or evaluations on this offeringin2017.
Home Energy Repoft Pilot Program
Idaho Power's customer solutions advisors provided support for the HER participants, fielding calls and
responding to web inquiries. As of December 29, 25,67 5 individual customers had received 86,023
Page 54 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Educational Distributions
reports. During the same time period, the customer solutions advisors answered 286 HER-related calls
for a call rate of 0.33 percent. Of those calls,l42 customers opted out of the HER Pilot Program,
indicating a 0.55 percent opt-out rate.
LED Lightbulbs as Giveaways
Idaho Power conducted no customer satisfaction surveys for this offering in2017.
Customers at events and presentations continued to readily express appreciation for receiving free
LED lightbulbs.
Sfudenf Energy Efficiency Kt Program
The SEEK program is evaluated annually regarding participant satisfaction. For more details on the
SEEK program, view the most recent Energlt Wise@ Program Summary Report located in Supplement 2:
Evaluation.
Teachers continued to be pleased with the program. One-hundred percent of teachers who completed
surveys would recommend the program to other colleagues, and 100 percent would conduct the program
again. Student engagement remained high as well. Scores and subject knowledge improved from 60
percent at the onset of the program to 73 percent at the conclusion. Of the 58 percent of students who
retumed surveys, 67 percent indicated their families changed the way they used energy as a result of the
program. Parents also responded favorably, indicating the program was easy to use, they would like to
see it continued in local schools, and they would continue to use the kit items at home after completion
of the program.
2018 Program and Marketing Strategies
Drying Rack Pilot Project
Idaho Power is still reviewing the results of the drying rack project. A new RBSA from NEEA will be
released in early 2018. Idaho Power plans to review the clothes washer and clothes dryer data from the
newest RBSA and compare it to these survey results. The cost-effectiveness of the drying rack will be
updated with the new DSM Alternate costs from the IRP as well as the costs of the drying racks. Idaho
Power will continue to monitor both the product costs and the savings opportunities in light of the pilot's
results. The project may be considered again iflwhen it appears to meet the cost-effectiveness guidelines.
Energy-Saving Kits
Idaho Power will continue offering ESKs in 2018. Promotional materials will be readily available at
larger events. Social media posts and other advertising in Idaho publications and on the website will
promote ESKs. Targeted direct-mail campaigns will also be employed. Additionally, Idaho Power will
augment its ESK program by providing a smaller kit to new Idaho Power customers. The welcome kit
will cross-promote other energy efficiency programs, including the ESK offering, and encourage new
customers to adopt energy efficient behaviors and choices upon moving into their new homes.
Energy-Saving Kits as Giveaways
Idaho Power will continue to give away the basic non-electric water-heating kit, in limited quantities, at
presentations and small events to garner interest in energy efficiency.
Demand-Side Management 2017 Annual Report Page 55
Residential Sector-Educational Distributions ldaho Power Company
Home Energy Report Pilot Project
A formal survey and review of customer satisfaction will take place at the conclusion of the pilot
program in July/August of 2018. Based on results, decisions will be made to continue and/or scale the
proglam.
LED Lightbulbs as Giveaways
Idaho Power plans to continue offering LED lightbulbs to customers at community events,
presentations, and during customer visits.
Sfudent Energy Efficiency Kit Program
Plans for the 20ll to 201 8 school year include updating the marketing flyer and marketing email for
distribution to more remote schools and districts. The company will continue to leverage the positive
relationships Idaho Power's community education representatives have within the schools to maintain
program participation levels. It will also increase the visibility of enrollments in an effort to add an
element of competition among the geographic regions. Curriculum will be reviewed for continued
relevance to state standards.
Other Ed u c ati o n al D i stri b u ti on s
Idaho Power will continue to look for opportunities to engage customers with new technologies that
stress the importance of energy-efficient behaviors at home. Idaho Power is also looking for responsible
ways to integrate smart power strips into its program offerings.
Page 56 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Energy Efficient Lighting
Energy Efficient Lighting
2017 2016
Participation and Savings
Participants (lightbulbs)
Energy Savings (kWh)
Demand Reduction (MW)
1,766,758
37,765,190
nla
1,442,561
21 ,093,813
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$4,787,259
$84,223
$1,406
$4,872,888
$3,009,970
$63,200
$7,538
$3,080,708
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/fWn1
$0.012
$0.026
$0.014
$0.049
BenefiUGost Ratios
Util ity BenefiUCost Ratio
Total Resource BenefiUCost Ratio
4.09
4.63
4.27
2.52
Description
Idaho Power and other regional utilities participate in the Simple Steps, Smart Savings'" program which
is managed by CLEAResult. Idaho Power promotes Simple Steps, Smart Savings offerings to customers
in two areas: this lighting program and the appliance promotion program (see the Simple Steps,
Smart Savings section of this report).
Initiated in2002, the Energy Efficient Lighting program follows a markdown model that provides
incentives directly to manufacturers or retailers, with discounted prices passed on to the customer at the
point of purchase. The benefits of this model are low administration costs, better availability of products
to the customer, and the ability to provide an incentive for specific products. The program goal is to help
Idaho Power's Idaho and Oregon residential customers afford more efficient lighting technology.
ENERGY STAR@ lightbulbs, including compact fluorescent lightbulbs (CFL) and LEDs, are a more
efficient altemative to standard incandescent and halogen incandescent lightbulbs. Lightbulbs come in a
variety of wattages, colors, and styles, including lightbulbs for three-way lights and dimmable fixtures.
ENERGY STAR lightbulbs use 70 to 90 percent less energy and last l0 to 25 times longer than
traditional incandescent lightbulbs.
Idaho Power pays a flat fee for each kWh of energy savings achieved. A portion of the funding
Idaho Power provides is used to buy down the price the product, and a portion is applied to
administration and marketing which varies and can be used for retailer promotions. Promotions include
special product placement, additional discounts, and other retail merchandising tactics designed to
increase sales.
Demand-Side Management 2017 Annual Report Page 57
Residential Sector-Energy Efficient Lighting ldaho Power Company
In addition to managing the program's promotions, CLEAResult is responsible for contracting with
retailers and manufacturers, providing marketing materials at the point of purchase, and supporting and
training retailers.
Program Activities
On January 1,2017,the US Environmental Protection Agency (EPA) released the Eligibility Criteria
Version 2.0, which defines the performance requirements that lightbulbs must meet to maintain the
ENERGY STAR rating. As a result of the new specification, most CFL lightbulbs no longer met the
ENERGY STAR rating requirements. Lightbulbs manufactured before January l,20lJ, that had the
ENERGY STAR certification did qualify for the Simple Steps markdown price, however after May
2017 no CFL lightbulbs were included in the Energy Efficient Lighting program.
ln2017, LED lightbulbs comprised 90 percent of lightbulb sales for the year, an increase from the
59 percent of lightbulb sales in 2016. LED fixtures comprised approximately 5 percent of lighting sales,
which was the same proportion as 2016.
In 2017, through the BPA Simple Steps, Smart Savings program, Idaho Power worked with 19
participating retailers, representing 129 individual store locations throughout its service area. Of those
participating retailers, 58 percent were smaller grocery, drug, and hardware stores, and the remaining 42
percent were large retailers.
Marketing Activities
Several Simple Steps, Smart Savings promotions were conducted through CLEAResult at retail stores in
2017 . These promotions generally involved special product placement and signs. CLEAResult staff
continued to conduct monthly store visits in2017 to check on stock, point-of-purchase signs,
and displays. Additionally, CLEAResult staffed l3 lighting events at local Home Depot and Costco
stores to educate customers about the importance of using LED lightbulbs and the Simple Steps
promotion.
Additional activities in20l7 involved education and marketing. During events where Idaho Power
sponsored a booth and distributed LED lightbulbs, customers were informed about the importance of
using energy-efficient lighting, the quality of LED lightbulbs, and the special pricing available for the
Simple Steps, Smart Savings products.
The company continued to host an Energy Efficient Lighting program website; to make available a
Change a Light program brochure, designed to help customers select the right lightbulb for their needs;
and to discuss energy-efficient lighting with customers at community events. Also, ads for the Fridge
and Freezer Recycling Program promoted the free LED lightbulb offer. Several #TipTuesday posts on
social media throughout the year also focused on energy-efficient lighting. The Idaho Power winter
Energt Efficiency Guide and the January issue of Connections also recommended using ENERGY
STAR certified light bulbs.
Cost-Effectiveness
ln2017, the Energy Efficient Lighting program provided 58 percent of all energy savings derived from
residential energy efficiency customer programs and 23 percent of Idaho Power's energy efficiency
portfolio savings.
Page 58 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Energy Efficient Lighting
In August 2015, RTF updated and revisited the assumptions for both CFLs and LEDs to account for
market changes due to the federal standards compliance. The number of lightbulb types was further
reduced to combine three-way with general-purpose and dimmable lightbulbs. Additionally, the lumen
categories were shifted to reflect current consumer trends. Due to the timing of the RTF's update,
BPA and CLEAResult implemented the new savings in 2017 in the Simple Steps, Smart Savings
promotion. The RTF LED workbook version 4.2 was the source of most lighting savings assumptions
throughout Idaho Power's residential program offerings. For other non-RTF lightbulb types,
Idaho Power used the site savings approved by the BPA for the Simple Steps, Smart Savings promotion.
RTF reviewed and approved new savings for LEDs in January 2017 and again in December 2017.
Based on the timing of when BPA and CLEAResult adopt new savings from the RTF, these updates will
be reflected in the 2018 and 2019 program year.
For detailed cost-effectiveness assumptions, metrics, and sources, see Szpplement l: Cost-Effectiveness.
Customer Satisfaction and Evaluations
Idaho Power conducted no customer satisfaction surveys or program evaluations in2017.
2018 Program and Marketing Strategies
Idaho Power will continue to participate in the Simple Steps, Smart Savings lighting program in 2018 by
contracting with CLEAResult, who was awarded the annual BPA implementation contract. New savings
will be calculated using the new RTF workbook, version 5.2.
Idaho Power will monitor the number of participating retailers and geographic spread of these retailers
and develop online promotions that allow customers to access promotional pricing regardless of
location.
CLEAResult will manage marketing at retailers, including point-of-purchase signs, special product
placement, and displays. The program specialist and customer representatives will continue to staff
educational events to promote the importance of using energy-efficient lighting.
Demand-Side Management 2017 Annual Report Page 59
Energy House Calls
2017 2016
Residential Sector-Energy House Calls ldaho Power Company
Participation and Savings
Participants (homes)
Energy Savings (kWh)
Demand Reduction (MW)
335
428,819
nla
375
509,859
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$170,691
$12,008
$336
$183,035
$188,253
$15,815
$2,368
$206,437
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kWh)
$0.032
$0.032
$0.029
$0.029
BenefiUcost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
1.26
1.65
2.11
2.75
Description
Initiated in2002, the Energy House Calls program gives homeowners of electrically heated
manufactured homes an opportunity to reduce electricity use by improving the home's efficiency.
Specifically, this program provides free duct-sealing and additional efficiency measures to Idaho Power
customers living in Idaho or Oregon who use an electric furnace or heat pump. Participation is limited to
one service call per residence for the lifetime of the program.
Services and products offered through the Energy House Calls program include duct testing and sealing
according to Performance Tested Comfort System (PTCS) standards set and maintained by the BPA;
installing up to eight LED lightbulbs; testing the temperature set on the water heater; installing water
heater pipe covers when applicable; installing up to two low-flow showerheads, one bathroom faucet
aerator, and one kitchen faucet aerator; and leaving two replacement furnace filters with installation
instructions and energy efficiency educational materials appropriate for manufactured-home occupants.
Idaho Power provides contractor contact information on its website and marketing materials.
The customer schedules an appointment directly with one of the certified contractors in their region.
The contractor verifies the customer's initial eligibility by testing the home to determine if it qualifies
for duct-sealing. Additionally, contractors have been instructed to install LED lightbulbs only in
high-use areas of the home, to replace only incandescent lightbulbs, and to install bathroom aerators and
showerheads only if the upgrade can be performed without damage to a customer's existing fixtures.
The actual energy savings and benefits realized by each customer depend on the measures installed and
the repairs and./or adjustments made. Although participation in the program is free, a tlpical cost for a
similar service call would be $400 to $600, depending on the complexity of the repair and the specific
measures installed.
Page 60 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Energy House Calls
Program Activities
1n2017,335 homes received products and/or services through this program, resulting in 428,819 kWh
savings (Figure 23).
800
700
600
500
400
300
2N
100
0 2012 2013 2014 2015
-Homes
Figure 23. 2012-2017 participation in the Energy House Calls program
668
362 375
330 335
2016 2017
Of the total participating homes,46 percent were located in the Canyon-West Region,27 percentwere
located in the Capital Region, and27 percent were located in the South-East Region.
Figure 24. 2017 Energy House Calls participation by region
Duct-Sealing
Each year, a number of customers who apply for the Energy House Calls program cannot be served
because their ducts do not require duct-sealing or cannot be sealed, for various reasons. Thesejobs are
billed as a test-only job. On some homes, it is too difficult to seal the ducts, or the initial duct blaster test
identifies the depressurization to be less than 150 cubic feet per minute (CFM) and duct-sealing is not
needed. Additionally, if after sealing the duct work the contractor is unable to reduce leakage by
50 percent, the contractor will bill the job as a test-only job. Prior to 2015, these test-only jobs were not
reported in the overall number ofjobs completed for that year, because there was no kWh savings to
report. Because Idaho Power now offers direct-install measures in addition to the duct-sealing
component, all homes are reported. While some homes may not have been duct-sealed, all would have
Demand-Side Management 2017 Annual Report Page 61
Capital
27Yo
South-East
270k
Canyon-West
460/0
Residential Sector-Energy House Calls ldaho Power Company
had some of the direct-install measures included, which would allow Idaho Power to report kWh savings
for those homes. Of the 335 homes that participated in20ll,39 homes were serviced as test-only.
If a home had a blower door and duct blaster test completed, and it is determined that only duct-sealing
is necessary, it will be billed as a test and seal. For a home with an x-over duct system that needs
replaced in addition to the duct-sealing, it will be charged as an x-over. When a home requires the
existing belly-return system to be decommissioned and have a new return installed along with the
duct-sealing, it will be billed as a complex system. A complex system that also requires the installation
of a new x-over and duct-sealing will be billed as a complex system and x-over job.
3.0o/o O.5o/o O.5o/o
rTestand Seal
rX-over
rTest Only (Not Leaky)
rComplex Syetem
Test Only (Leaky, Hard to Seal, Out of Scope)
:Test Only (Sealed, Failed Post Test)
Figure 25. 2017 Energy House Calls participation by job type
Di rect-lnstall Measu res
In2017, contractors installed 2,654 LED lightbulbs, which was a decrease from the 3,079 installed in
2016. There were 130 showerheads,2T2 bathroom aerators, and 166 kitchen aerators installed,
compared with 2016 installations of 206 showerheads, 351 bathroom aerators, and233 kitchen faucet
aerators. Contractors have noted that they've seen a decrease in direct-install measures, as customers
have commented that they have already installed the provided products after receiving their free ESKs
from Idaho Power. Of the 335 invoiced projects for 2017,89 of those customers had received their kits.
Marketing Activities
Idaho Power sent two bill inserts to all residential customers in Idaho and Oregon in20ll. The March
bill insert was shared with the Rebate Advantage program and sent to 375,469 customers, and the
October bill insert was shared with the Fridge and Freezer Recycling Program and was sent to
345,278 customers. The company sent postcards in March, July, and October to residents of electrically
heated manufactured homes who had not yet participated in the program. Written in English and
Spanish, 8,975 postcards were delivered in March, 9,863 in July, and9,442 in October.
A Facebook ad ran in May and reache d 47 ,558 people, resulting in 7 ,268 website clicks and an increase
in enrollments. In addition, Idaho Power customer representatives and customer service representatives
knowledgeable about the program continued to promote the program to qualified customers.
Page 62 Demand-Side Management 2017 Annual Report
11.Oo/o
14.Oolo
71.Oo/a
ldaho Power Company Residential Sector-Energy House Calls
Cost-Effectiveness
ln20l7,Idaho Power used the same RTF savings for duct-sealing in manufactured homes as were used
in2016. Savings and a cost-effectiveness analysis for the direct-install measures, including low-flow
showerheads, faucet aerators, and LED lightbulbs, were completed using deemed savings from the RTF.
For more detailed information about the cost-effectiveness savings and assumptions, see Supplement l:
Cost-Effectiveness.
Customer Satisfaction and Evaluations
To monitor quality assurance (QA) in 2017, third-party verifications were conducted by Momentum,
LLC on approximately 5 percent of the 335 participant homes, resulting in 18 home audits. Homes were
selected at random. The QA reports indicate customers were pleased with the work contractors
completed in their homes. Each home inspection included an on-site visual confirmation that the
reported work had been completed. Weather permitting, blower door and duct blaster tests were also
conducted to verify the results submitted by the contractor.
2018 Program and Marketing Strategies
Idaho Power will continue to provide free duct-sealing and selected direct-install efficiency measures for
all-electric manufactured/mobile homes in its service area.
Idaho Power will include program promotional materials in its bills, send direct-mail postcards, and use
social media and other proven marketing tactics. New in 2018, Idaho Power plans to place digital ads
promoting the program. Contractors and customer representatives will also distribute program literature
at appropriate events and presentations. Idaho Power will continue to provide Energy House Calls
program postcards to CAP agencies for distribution to customers who need assistance but do not qualify
to receive weatherization assistance through these agencies.
Demand-Side Management 2017 Annual Report Page 63
Residential Sector-Fridge and Freezer Recycling Program ldaho Power Company
Fridge and Freezer Recycling Program
2017 2016
Participation and Savings
Partici pa nts (refrigerators/freezers)
Energy Savings (kwh)
Demand Reduction (MW)
2,031
498,513
nla
1,539
632,186
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$259,480
$6,155
$307
$265,942
$250,535
$4,555
$2,826
$257,916
Program Levelized Gosts
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/tWn1
$0.080
$0.080
$0.062
$0.062
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiVCost Ratio
0.60
1.14
0.92
1.31
Description
Since 2009, the Fridge and Freezer Recycling program (formerly See ya later, refrigerator@) has
achieved energy savings by removing and recycling qualified refrigerator and stand-alone freezer units
from residential homes throughout Idaho Power's service area.
Idaho Power uses a third-party contractor to provide most services for this program, including customer
service and scheduling, unit pickup, unit recycling, and reporting. Applicants enroll online or by phone,
and the contractor screens each to confirm the refrigerator or freezer unit under consideration meets
these initial program eligibility requirements: residential grade in working condition and at least 10
cubic feet (ft3) as measured using inside dimensions, but no larger than 30 ft3. Idaho Power then screens
each applicant to confirm participation eligibility and targets older, extra refrigerator and freezer units
for maximum savings. As compensation for participation in the program, customers receive two free
LED lightbulbs when their units are picked up.
Program Activities
After suspending the program in November 2015 because JACO Environmental, Inc., suddenly ceased
operations and reintroducing the program in June 2016 with a new vendor, Appliance Recycling Centers
of America (ARCA), it was determined that the program could no longer satisfy cost-effectiveness
requirements. Idaho Power, with the support of the EEAG decided to discontinue the program on
December 31,2017. The program was not tariffed in Idaho, and therefore did not require IPUC approval
to discontinue.
The company's request to discontinue the program in Oregon was approved by the OPUC on November
13,2017. Idaho Power notified customers of the plan to discontinue the program through a variety of
Page 64 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Fridge and Freezer Recycling Program
marketing tactics, including direct-mail postcards, Facebook and Twitter posts, News Briefs, and an
article in Connections included in the October bill.
Customers had the opportunity to enroll in the program through December 31,20T7. Units will continue
to be picked up through the first half of 2018, or until all scheduled pickups have been completed.
Customers will continue to receive their two free LED lightbulbs at the time of pickup.
The program saw a significant increase in participation as a result of the bill inserts in May through
October. There were 2,031 pickups in2017, which is an increase from the 1,539 pickups completed in
2016; the announcement to sunset the program seems to have driven up participation.
4,000
3,500
3,000
2,500
=tr
1,661
3,176 3'307 3,194
3,449
3,152
2,031
30,6
G
o
2,000
1,500
1,000
500
0
2009 2010 2011 2012 2013 2014 2015 2016 2017
Year
Figure 26. 2009-2017 Fridge and Freezer Recycling Program participation by year
Marketing Activities
In2017, the program's "Retire Your Old Fridge" marketing campaign was selected as a finalist for the
Annual Crowd Pleaser Contest as part of the 2017 E Source Utility Ad Awards Contest. Once it was
determined that the program would sunset at the end of 2017, Idaho Power updated its marketing to
include this message with a fun adaption of the retirement theme previously used in marketing materials.
Demand-Side Management 2017 Annual Report Page 65
1
Residential Sector-Fridge and Freezer Recycling Program ldaho Power Company
Figure 27. Fridge and Freezer Recycling Program Facebook Graphic
Idaho Power placed a Facebook ad in December targeted to customers ages l8 to 65 or older to inform
them of the program ending. The ad reached 110,007 customers and resultedin2,643 clicks to the
Fridge and Freezer Recycling Program web page. In addition, posts on Facebook and Twitter ran in
February, April, May, July, September, November, and December.
Bill inserts were sent to 374,416 residential customers in May, 374,283 customers in June,
373,710 customers in July, 369,051 customers in August, and a combined bill insert with Energy House
Calls was sent to 345,278 customers in October. Additionally, the January issue of Connections included
a mention of the program, and the October issue discussed the program in further detail. The program
was also mentioned in the summer Energt Efficiency Guide and to some customers who received a HER
from Idaho Power as an energy saving tip.
A postcard announcing the end of the program was mailed to six customer demographic segments that
were more likely to participate in this recycling program: l4,5l2Idaho customers in October and
328 Oregon customers in November. A News Brief was sent to local media in November announcing the
program end date.
Cost-Effectiveness
The Fridge and Freezer Recycling Program has a UC of 0.60 and a TRC of 1.14. The program's cost-
effectiveness has been an ongoing discussion with EEAG since 2014 due to declining participation
levels, deemed savings, and DSM Alternate costs. Previously, RTF provided savings simply based on
whether a refrigerator or freezer was being recycled. In late 2015, the RTF began differentiating the
refrigerator and freezer savings based on the vintage of the unit.
Between 1987 and 2014, new federal standards for refrigerators and freezers were adopted four times.
The second federal standard adopted by the DOE became effective in 1993, and the RTF chose this year
as a cut off for determining savings values by vintage. Because refrigerators and freezers manufactured
on or before 1992 use more energy than those manufactured 1993 and later, recycling those older units
save customers more energy.
Page 66 Demand-Side Management 2017 Annual Report
I
t
=
pR0GRll{
E ElI[5IIET. TI
mtI T
I t'i
ta
I I
I
ldaho Power Company
When the program began in 2009 , 90 percent of the freezers recycled were 1992 and older. ln 2017 , 55
percent of freezers were of that vintage. In2009,78 percent of refrigerators recycled in the program
were vintage year 1992 and older. By 2017 ,26 percent of the refrigerators were that vintage. Because
trends show that newer units are being recycled in the program, Idaho Power finds it appropriate to use
the vintage-specific deemed savings from the RTF.
In early 2017,Idaho Power projected that if the program recycled 1,800 units, it would fail both the UC
and the TRC. The company agreed to continue monitoring the program and update EEAG. By mid-
summer, the program had recycled only 790 units, and it appeared the program would be on pace to
recycle only 1,500 units by year end. The program was projected to not be cost-effective under either
test.
The program's higher than anticipated UC and TRC was largely due to the large push toward the end of
the year to increase the program's participation before its discontinuation as well as a reduction to the
program's administrative costs. Due to updated savings from the RTF, the program is still anticipated to
be not cost-effective in future years.
For cost-effectiveness details and assumptions, see Supplement l: Cost-Effectiveness.
Customer Satisfaction and Evaluations
ARCA tracked individual statistics for each unit collected, including: how customers heard about the
program, when customers enrolled, the age of the unit, its location on the customer's property, and other
data. The 2017 data also showed 17 percent of units were stand-alone freezers, and 83 percent were
refrigerators. Sixty-nine percent of the units were secondary and 31 percent were primary.
ARCA and Idaho Power also tracked data related to the marketing effectiveness of the program.
Results of customer tracking information indicate the majority of customers learned about the program
through their bill insert or direct-mail postcard (Figure 28).
Demand-Side Management 2017 Annual Report Page 67
Residential Sector-Fridge and Freezer Recycling Program
Residential Sector-Fridge and Freezer Recycling Program ldaho Power Company
Bill lnsert
Direct-Mail
Connections Newsletter
Friend/Neighbor
Other
Website
Util ity Representative
Appliance Retailer
TVNews Story
Radio
Event
Facebook
-
196
I
Iea
Iso
lzq
ltz
I lt
lq
2
0
752
109
20a 400
556
600 800
291
Figure 28. How customers heard about Fridge and Freezer Recycling Program in 2017
Since the start of the program, the percentage of units collected that were manufactured between
1965 and 1992-the vintage that is generally the least efficient-has declined. Because they are the least
efficient units, they represent the largest savings opportunity. As the program has picked up fewer of
these units over the years, the average savings per unit for the entire program has declined. For example,
when the program began in 2009, 90 percent of the units collected were manufactured before 1992.
In2017, only 31 percent of the units collected were of that vintage.
2018 Program and Marketing Strategies
Idaho Power discontinued its Fridge and Freezer Recycling Program effective December 31,2017 .
Those pickups that were scheduled prior to the discontinuance date will be picked up through mid-2018.
Page 68 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Heating & Cooling Efficiency Program
Heating & Cooling Efficiency Program
20'|7 2016
Participation and Savings
Participants (projects)
Energy Savings (kWh)
Demand Reduction (MW)
654
1,138,744
nla
486
1,113,574
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$575,404
$18,920
$2,874
$597,198
$s45,454
$27,184
$22,275
$594,913
Program Levelized Gosts
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kWh)
$0.041
$0.099
$0.036
$0.085
BenefiUcost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiVCost Ratio
1.48
0.85
2.33
1.26
Description
The H&CE Program provides incentives to residential customers in Idaho Power's Idaho and Oregon
service area for the purchase and proper installation of qualified heating and cooling equipment
and services.
Initiated in2007, the objective of the program is to acquire energy savings by providing customers with
energy-efficient options for electric space heating and cooling. Incentive payments are provided to
residential customers for all measures. Three of the measures also include a payment to the installing
contractor. The available measures in 2017 include ducted air-source heat pumps, ducted open-loop
water-source heat pumps, ductless air-source heat pumps, duct-sealing, whole-house fans (WHF),
electronically commutated motors (ECM), evaporative coolers, and smart thermostats. Idaho Power
requires licensed contractors to perform the installation services related to all of these measures, except
evaporative coolers.
The H&CE Program's list of measures and incentives includes the following:
o The customer incentive for replacing an existing ducted air-source heat pump with a new ducted
air-source heat pump is $250 for a minimum efficiency 8.5 Heating Seasonal Performance
Factor (HSPF).
o The customer incentive for replacing an existing oil or propane heating system with a new
ducted air-source heat pump is $400 for a minimum efficiency 8.5 HSPF. Participating homes
must be located in areas where natural gas is unavailable.
o The customer incentive for replacing an existing electric forced-air or zonal electric heating
system with a new ducted air-source heat pump is $800 for a minimum efficiency 8.5 HSPF.
Demand-Side Management 2017 Annual Report Page 69
Residential Sector-Heating & Cooling Efficiency Program ldaho Power Company
o The incentive for customers or builders of new construction installing a ducted air-source heat
pump in a new home is $400 for a minimum efficiency 8.5 HSPF. Participating homes must be
located in areas where natural gas is unavailable.
o The customer incentive for replacing an existing ducted air-source heat pump with a new ducted
open-loop water-source heat pump is $500 for a minimum efficiency 3.5 coefficient of
performance (COP).
o The customer incentive for replacing an existing electric forced-air or zonal electric, oil,
or propane heating system with a new ducted open-loop water-source heat pump is $ 1,000 for a
minimum efficiency 3.5 COP. Participating homes with oil or propane heating systems must be
located in areas where natural gas is unavailable.
o The incentive for customers or builders of new construction installing a ducted open-loop
water-source heat pump in a new home is $1,000 for a minimum efficiency 3.5 COP.
Participating homes must be located in areas where natural gas is unavailable.
o The customer incentive for displacing a zonal electric heating system with a new ductless
air-source heat pump is $750.
o The customer incentive for duct-sealing services performed in an existing home with an electric
forced-air heating system or a heat pump is $350.
o The customer incentive for a WHF installed in an existing home with central NC, zonal cooling,
or a heat pump is $200.
o The customer incentive for replacing a Permanent Split Capacitor (PSC) air handler motor with
an ECM in an existing home with oil or propane or natural gas forced-air heat, electric forced-air
heat, or a heat pump is $50.
o The customer incentive for installing an evaporative cooler is $150.
o The customer incentive for a smart thermostat installed in an existing home with an electric
forced-air furnace or a heat pump is $75.
Idaho Power uses Honeywell, Inc., a third-party contractor, to review and enter incentive applications
into the Idaho Power system. Honeywell reviews and submits incentive applications for Idaho Power
pa5rment using a program database portal developed by Idaho Power. This allows Idaho Power to
maintain the database within the company's system, which is secure yet accessible to the third-party
contractor. They also perform on-site verifications (OSV) and provide technical support to the customer
representatives and contractors. Honeywell offers local program and technical assistance to contractors
through on-site visits at their businesses.
Program Activities
In20ll,ldaho Power considered adding a new measure through the program: a cash incentive to
customers who install a HPWH. During the development stage of this measure, the company provided
updates and requested input from EEAG at quarterly meetings. Specifically, EEAG agreed that the
program should not require formal training for anyone installing the HPWH. EEAG's overall
Page 70 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Heating & Cooling Efficiency Program
feedback regarding the measure was positive. With EEAG's support, Idaho Power completed all
preparations by December 29,2017, for a January 1,2018, launch date.
The expansion of Idaho Power's work with contractors remained a key growth strategy for the program.
Idaho Power's goal is to support contractors that currently participate in the program while introducing
the program to new contractors. The company held meetings with several new contractors to support this
strategy in2017.
To participate in this program, a contractor must first complete the required training regarding program
guidelines and technical information on HVAC equipment. Idaho Power provided 34 one-on-one
training sessions with contractors in 2017.
The 2017 H&CE Program paid incentives are listed in Table 8.
Table 8. H&CE Program incentives in 2017
!ncentive Measure 2017 Project Quantity
Ducted Air-Source Heat Pump.....196
6
151
14
40
95
19
132
Ducted Open-Loop Water-Source Heat Pump....
Ductless Heat Pump
Evaporative Cooler..
Whole-House Fan
Electronically Commutated Motor ..........
Duct-Sealing
Smart Thermostat ................
Marketing Activities
Idaho Power used multiple marketing methods for its H&CE Program. The company mailed a bill insert
to 374,459 residential customers in April and 363,486 residential customers in September. Information
about the program was also included in the August and December issues of Home Energy Reports.
The company sent a direct-mail postcard highlighting each incentive to 32,876 customers in February
and 39,578 customers in August. The postcards were customized for the season and designed to reach
customers as they were receiving higher heating and cooling bills.
Several social media and #TipTuesday posts throughout 2017 focused on heating- and cooling-related
tips. New in20l7,Idaho Power used banner and messenger ads (Figure 29) to promote its H&CE
Program. The ads targeted the Boise, Payette, Pocatello, and Twin Falls regions. The banner ads
received 1,281 ,816 impressions, 2,008 clicks, and a click-through-rate of 0. 12 percent. The messenger
ads received 1,339,016 impressions, 17 ,578 clicks, and a clickthrough-rate of I .28 percent.
Demand-Side Management 2017 Annual Report Page 71
Figure 29. H&CE Program digitalad
The company also ran a Facebook ad in February and July promoting the program during extreme
temperatures. The February ad reached 121,740 people and resulted in 400,082 impressions and
3,275 clicks to the heating and cooling website. The July ad reached 100,885 people and earned
321,7 | 1 impressions and 2,839 website clicks. Idaho Power also displayed products the H&CE Program
incentivizes, such as an ECM motor, sealed ductwork, and a smart thermostat in the Idaho Power trade
show booth. Tabletop posters were included to encourage customers to ask about the products and their
incentives.
In2017, Idaho Power included an ad promoting ductless heat pumps (DHP) as part of the company's
overall residential energy efficiency campaign. The ductless heat pump ad was featured in the April
issue of Connections as well as a variety of mass-media locations. Full details on where the campaign
ads appeared can be found in the Marketing section of this report.
Gost-Effectiveness
The H&CE Program has a UC of 1.48 and TRC of 0.85. In20l6,Idaho Power reviewed the program's
cost-effectiveness and notified EEAG at the August 30,2016, meeting that the program was
anticipated to be not cost-effective from the TRC perspective. Throughofi 2017 ,Idaho Power
discussed with EEAG proposed tactics it would implement to improve the program's overall cost-
effectiveness. These tactics include re-assigning non-program labor, reducing marketing spend while
improving other tactics, and removing the stipend to participating contractors.
Idaho Power also proposed to report the cost-effectiveness of the ductless heat pumps, which are not
cost-effective, separately from the rest of the program. After reviewing the costs that were allocated to
the ductless heat pump portion of the program compared to the rest of the program, it appears that the
DHP portion of the program was only allocated 13 percent of the total administrative costs. As result,
the DHP portion of the program had a UC of 1.87 and TRC of 0.80 while the rest of the program had a
UC of 1.35 and TRC of 0.89.
Idaho Power filed changes to the program in October 2017 with the OPUC. Effective January 1, 2018,
the contractor stipend will be reduced from $150 to $50 and HPWH will be added to the measure
offerings. The inclusion of the HPWH measure may increase the potential energy savings in the
Page 72
Residential Sector-Heating & Cooling Efficiency Program ldaho Power Company
t=l-ilIr.IffiEt
lr t,
F
Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Heating & Cooling Efficiency Program
program without significantly increasing administrative costs which may improve the program's
overall cost-effectiveness. The company plans to continue to monitor this program and seek
opportunities to improve the program's overall cost-effectiveness.
DHPs and open-loop water source heat pumps are not cost-effective. RTF ground source heat pump
savings were used for the open-loop water source heat pumps. The RTF costs were used for DHP
cost-effectiveness analysis because the DHP measure definition was changed to reflect differing heating
system performance factors. The company does not have sufficient cost data from its projects to split out
costs by different levels of efficiency. These measures have cost-effectiveness exceptions with the
OPUC under UM 1710. In addition to these measures, smart thermostats are not cost-effective. Idaho
Power received a cost-effectiveness exception with the OPUC under Advice No. l7-09 due to the
measure being a pilot. Other measures that are shown to not be cost-effective are air-source heat pumps
and duct-sealing. However, these measures would be cost-effective if administration costs were not
included in the cost-effectiveness analysis.
For detailed information about the cost-effectiveness savings, sources, calculations, and assumptions,
see Supplement I : Cost-Effectiveness.
Gustomer Satisfaction and Eval uations
Honeywell performed random OSV on 65 (10 percent) of the completed installations in Idaho Power's
service area. These OSVs confirmed that the information submitted on the paperwork matched what was
installed at customers' sites. Overall, the OSV results were favorable with respect to the contractors'
quality of work. The program specialist continues to work with contractors to help them understand the
importance of accurate documentation and quality installations.
Idaho Power accessed additional information from other sources. In20l7, NEEA provided these
three reports to Idaho Power.
o Northwest Heat Pump Water Heater Initiative: Market Progress Evaluation Report #3
o Interaction between Heat Pump Water Heaters or Other Internal Point Source Loads and a
Central Heating System
o Quick Connect Phase 2 Report
Links to the final reports can be found in Supplement 2: Evaluation.
DNV GL conducted a process and impact evaluation on this program in2017. The evaluation results
indicated that the program is operating well and meeting its objectives. Program specialists are aware of
program operations, and most of the program processes are in good working order. The total reported
savings for the program were 1 ,113,574 kWh. The total verified savings are 1,126,591 kWh, for a
realization rate of 1.01. The differences in estimated versus realized savings were due primarily to
changes in the RTF specifications for calculating savings. The 90-percent confidence interval for the
verified savings estimate is +l- 6,867 kwh, or 0.6 percent. This far exceeds the 90/10 target for
precision.
A copy of the final report can be found in Supplement 2: Evaluation.
Demand-Side Management 2017 Annual Report Page 73
Residential Sector-Heating & Cooling Efficiency Program ldaho Power Company
2018 Program and Marketing Strategies
Idaho Power will continue to provide program training to existing and prospective contractors to assist
them in meeting program requirements and furthering their product knowledge. Sessions will be held at
contractor businesses and at Idaho Power facilities. Training sessions remain an important part of the
program because they create opportunities to invite additional contractors into the program. The sessions
also provide refresher training for contractors already participating in the program, and help them
increase their customers' participation while improving the contractors' work quality. An additional
dozen other interested companies will be taken through the training process by the program specialist.
To reduce program administrative costs and improve the program's overall cost-effectiveness, the
contractor incentive to vendors will be reduced from $150 to $50. When Idaho Power first offered the
H&CE Program, the contractor incentive of $ I 50 was proposed to encourage participating contractors to
perform quality commissioning controls and sizing of the heat pump installations. The intent of the
contractor incentive was to offset the additional costs associated with those quality installations and the
costs of the contractor to complete the paperwork for the customer. In reviewing the current practices in
Idaho Power's service area, it was determined that these quality installations are common practice even
absent a contractor incentive.
Developing the existing network of contractors participating remains a key strategy for the program.
The performance of the program is substantially dependent on the contractors' abilities to promote and
leverage the measures offered. Idaho Power's primary goal in 2018 is to develop contractors currently in
the program while adding new contractors. To meet this objective, the program specialist, along with
Idaho Power customer representatives, will arrange frequent individual meetings to discuss the program
with contractors in 2018.
The 2018 marketing strategy will include bill inserts, direct-mail, social media, digital and search
advertising, and trade show displays to promote individual measures and the program as a whole.
Page 74 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Home Energy Audit
Home Energy Audit
2017 2016
Participation and Savings
Participants (homes)
Energy Savings (kWh)
Demand Reduction (MW)
520
175,010
nla
539
207,249
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$281,125
$o
$1,684
$282,809
$278,959
$o
$10,853
$289,812
Program Levelized Costs
Utility Levelized Cost ($/tWnl
Total Resource Levelized Cost ($/kwh)
$0.146
$0.182
nla
nla
BenefiUcost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
Description
The current Home Energy Audit program is based on the insights gained from the Boise City Home
Audit project conducted in 201I and2012, as described in the Demand-Side Management 2012 Annual
Report.In 2014, the audit project became Idaho Power's Home Energy Audit program.
A certified, third-party home performance specialist conducts an in-home energy audit. The audit is used
to identify areas of concern, and to provide specific recommendations to improve the efficiency,
comfort, and health of the home. The audit includes a visual inspection of the crawl space and attic,
a health and safety inspection, and a blower door test to identify and locate air leaks. In addition to the
audit, some energy-saving improvements are installed at no cost to the customer, if appropriate.
After the audit is complete, the customer is supplied with a hard copy or password-protected electronic
copy of the home performance specialist's findings and recommendations. Direct-install improvements
include the following:
. Up to 20 efficient lightbulbs (CFL and LED)
o One high-efficiency showerhead
o Pipe insulation from the water heater to the home wall (approximately 3 ft)
To qualify for the Home Energy Audit program, a participant must live in Idaho and be the customer of
record for the home. Renters must have prior written permission from the landlord. Single-family site-
built homes, duplexes, triplexes, and fourplexes qualify, though multi-family homes must have discrete
heating units and meters for each unit. Manufactured homes, new construction, or buildings with more
than four units do not qualify.
nla
nla
nla
nla
Demand-Side Management 2017 Annual Report Page 75
Residential Sector-Home Energy Audit ldaho Power Company
In2016, the program changed from being for all-electric homes only to being fuel-neutral. Participating
customers pay $99 (all-electric homes) or $149 (other homes: gas, propane, or other fuel sources) for the
audit and installation of measures, with the remaining cost covered by the Home Energy Audit program.
The difference in cost covers the additional testing that is necessary for homes that are not all-electric.
These types of energy audits normally cost $300 or more, not including the select energy-saving
measures, materials, and labor. The retail cost of the materials installed in each home averages $145.
Program Activities
Four home performance specialist companies served the program in2017. Homes were randomly
assigned to the home performance specialists serving each service area, grouping locations to save on
travel time and expense.
In2017, the program completed 520 energy audits. The average age of participating homes was 36 years
old. The homes were built between 1890 and 2016. Home sizes ranged from 600 square feet (ft2) to
24,000 ft2, with 2,441 ft2 average home size. Figure 30 depicts the program's reach across Idaho Power's
service area, and Figure 3l depicts the space and water heating fuel types.
oo
EoE
300
254
2@
150
100
50
0 Irl rII
"f; $.$*l*"i;$""!"*^.*"p"i*1i.""i.$$"$,$*"i$11$U
Figure 30. Home Energy Audit summary of participating homes in 2017 , by county
Page 76 Demand-Side Management 2017 Annual Report
II
ldaho Power Company Residential Sector-Home Energy Audit
300
250
200
150
100
50
Elecbic Gas Propane Wood Oil
tSpace Heating rWaterHeating
Figure 31 . Home Energy Audit summary of space and water heating fuel types, 2017
The home performance specialists collected information on types and quantities of appliances and
lighting in each home. The average number of incandescent lights per home was 18, and the average
number of fluorescent or LED lights was 15. When performing an audit, the home performance
specialist determined which available measures were appropriate for the home, and, with homeowner
approval, those measures were installed. Figure 32 indicates the total quantity of items installed by
measure.
oo
E
-9
0
.E
tr(U
=o
6,000
5,000
4,000
3,000
2,000
1,000
0 II
.."' c I I
"""d ..-.. *'d ""da,rt'
Figure 32. Home EnergyAudit measures installed in participating homes in2017
As Idaho Power's existing stock of CFLs has been used and the cost of LEDs has come down, all new
lightbulb orders are for LEDs, including reflectors, which changed to LEDs in October 2017.
The QA goal for the program was inspection of 5 percent of all audits, translating into approximately
26 audits in 2017. Ultimately, 43 QAs were completed in2017 , with all audits passing inspection.
Demand-Side Management 2017 Annual Report Page 77
III
I
Residential Sector-Home Energy Audit ldaho Power Company
Marketing Activities
ln2017, the Home Energy Audit collection of marketing collateral (including bill inserts, brochures,
stickers, digital graphics, etc.) was updated to match the "illustrated" look and feel of the
overall campaign.
to
An erErgy.€ftbthoflle 6a cdtrft.tabaahomq
ad ldCro br,c/s Ho.ne heqy Ag61 O*- o,
h+ wih bolh. HarE a trome perbrrr sp€dtld
adiats lou hofl€ and r€(qnrErd waE
b mal€ it mq€ @rnfonde and LBe les6 69ry.
ldaho Power sffers Home
Energy Audits (valued at 945). S99 for all-electric homes. $149 for homes that
use gat propane or
other fuel sources
Dis@lEr mo.ead +ly mlne a
idatmpow.m ltl omeEmrgyAudr-
Fd rEte bfarmatin, srlal tlE CLSUn€f
S€rvb CenB a 208"38$2323 o. tol-f,ee
1€0M8&61S1 (autide th? TrEare \afielr,
Don'1knctvwtE e to firf
6et a pro&dxnd hofiE energ/
rrdt - ,t a d$ouotd ratp -tc id€nt6'ways to bo6l to(r
combit rd r€dJe eEgry bab
Each audit indudes. Upb20endgy-cftkicnt
tisti hlb. Ahigh+fficiency
duiveftead. lrrdated Sipunap
&
Star{irtwESHfih.
Figure 33. Example of Home Energy Audit program ad
Idaho Power recruited participants for the program through small batches of 1,000 to 2,000 direct-mail
letters, targeted to areas where auditors were visiting and toward customers with a propensity to
participate. Customers interested in participating were directed to a website for additional information
and the online application. Those who did not have internet access or were uncomfortable using the
online application were encouraged to call Idaho Power to apply. A program brochure was added to
some mailings, but did not result in an increase in enrollment compared to mailings without the
brochure.
In September 2017,Idaho Power collaborated with the University of Idaho's Valley County Extension
Office to host an energy efficiency workshop in Donnelly, Idaho, as well as hosting one solo in
New Meadows. For both, direct-mail letters were sent to residents inviting the community to attend the
afternoon and evening workshops. The New Meadows event was sparsely attended, and the Donnelly
event was canceled by the U of I Extension Office as not enough residents had registered for it. The
New Meadows attendees learned how to check their homes for efficiency, how to make improvements,
and how to use My Account. The Home Energy Audit program was emphasized as were various other
Idaho Power efficiency programs. For attending, each person was given an LED lightbulb.
ilffi.
ilGh*t il[l
il
t
a
II I
I
IT
idahopovrrer.com/HomeEnergyAudit
Demand-Side Management 2017 Annual Report
a
3rtrEra
Page 78
ldaho Power Company Residential Sector-Home Energy Audit
Bill inserts were sent to 327,263 residential customers in March, 362,658 customers in June,
350,190 customers in September and 338,359 residential customers in December. The program was
prominently featured in the overall energy efficiency residential marketing campaign, including a
specific call-out in the television, print, and radio advertisements. The company also featured a Home
Energy Audit ad on the back page of the October issue of Connections. The program was also featured
in the October and November HERs.
Digital advertising was used in September to target the South-East Region customers and build
awareness. A digital tactic called "my ad messenger" was used in conjunction with traditional, static
digital ads. Ad messenger is a scrolling ad that rolls smoothly off and on the screen as users browse
through websites. The messenger ads finished with235,905 impressions, 3,119 clicks and 1.32 percent
click-through rate.
Cost-Effectiveness
One of the goals of the Home Energy Audit program is to increase participants' understanding of how
their home uses energy and to encourage their participation in Idaho Power's energy efficiency
programs. Since the Home Energy Audit program is primarily an educational and marketing program,
the company does not apply the traditional cost-effectiveness tests to the program.
For the items installed directly in the homes, Idaho Power used RTF savings for direct-install lightbulbs,
which range from 14 to 47 kWh per year. RTF savings for 2.0 glm showerheads directly installed in a
home are 91 to 182 kWh per year. In Idaho Power's Energt Efficiency Potential Study, AEG estimates
that pipe wraps save 150 kWh per year. Savings for both showerheads and pipe wrap were counted for
homes with electric water heaters.
In20l7, the RTF reviewed and updated the savings assumptions for LED lightbulbs and showerheads.
Additionally, AEG provided new estimates for pipe wrap savings with the 2016 potential study update.
These new savings will be applied in 2018.
Gustomer Satisfaction and Evaluations
Throughout 2077 , a survey was sent to 5 13 customers who had participated in the program between
October 2016 and September 2017 . The purpose of the survey was to assess customers' satisfaction with
program enrollment, the scheduling, the auditor, the personalized report, and the information leamed.
Participants who supplied an email address on the initial program enrollment form were sent an
electronic survey (371 participants); those without an email address were sent a hard copy of the survey
with a postage-paid envelope (142 participants). The response rate was about 37 percent, with 188
participants responding.
When asked a series of questions about their experience with the program, nearly 93 percent of
respondents "strongly agree" or "somewhat agree" they would recommend the program to a friend or
relative, and nearly 94 percent of respondents "strongly agree" or "somewhat agree" they were satisfied
with their overall experience with the program. And, over 96 percent of the respondents indicated it was
"very easy" or "somewhat easy" to apply for the program. Home performance specialists were rated on
a number of attributes, including courteousness, professionalism, explanation of work/measurement to
be performed, explanation of audit recommendations, and overall experience. Respondents rated their
home performance specialist as "good" or "excellent" 95 to 99 percent of the time.
Demand-Side Management 2017 Annual Report Page 79
Residential Sector-Home Energy Audit ldaho Power Company
When asked how strongly they agree or disagree with statements about what they learned during the
audit process, nearly 93 percent of respondents "strongly agree" or "somewhat agree" they were more
informed about the energy use in their home. Nearly 78 percent reported they "strongly agree" or
"somewhat agree" they were more informed about energy efficiency progrcms available through Idaho
Power. Almost 9l percent indicated they "strongly agree" or "somewhat agree" they learned what
additional no-cost to low-cost actions they could take.
A copy of the survey results can be found in Supplement 2: Evaluation.
Idaho Power contracted with DNV GL to perform an impact evaluation of the program in2017. DNV
GL computed an overall realization rate for the program of 98 percent. Lighting and showerheads both
had realization rates of 100 percent; pipe insulation had a realization rate of 87 percent. The pipe
insulation realization rate was lower because DNV GL used the most recently available AEG potential
study for annual savings, which is 130 kWh for single-family homes. The findings and
recommendations will be reviewed in first quarter 2018, and a plan will be implemented to improve
the program.
The entire impact evaluation report can be found in Supplement 2: Evaluation.
2018 Program and Marketing Strategies
Idaho Power will continue recruiting participants through small batches of targeted direct-mailings,
social media posts, advertising, and bill inserts. Additional digital advertising may be considered if the
program needs to be strategically promoted in specific regions.
In the first quarter of 2018, Idaho Power will add a new direct-install audio/visual smart strip to the list
of available program measures. The smart strip is an eight-outlet power strip that provides constant
power to two of the outlets, and on-demand power to the other six. The constant power is for electronics,
such as a cable box or recorder, while the on-demand power is used for peripherals, such as a TV,
an amplifier, a DVD player, speakers, etc. The smart strip shuts off the on-demand power when a
predetermined amount of time has passed since the device was last used.
Since zll4,Idaho Power has been using CakeSystems home auditing software from Earth Advantage.
Ln2076, Earth Advantage sold the software to Renovate America, but Idaho Power's agreement to use
the software remained in place. On November 1, 2017, Earth Advantage notified Idaho Power that it
would be discontinuing access to the software as of December 31, 2017 . Because it is not possible to
contract directly with Renovate America, Idaho Power will solicit proposals for replacement software in
2018. Customers should not notice any significant change in service. In the meantime, Idaho Power will
use the tool created when the program was managed by the company under the City of Boise's approval.
Page 80 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Home lmprovement Program
Home Improvement Program
2017 20'16
Participation and Savings
Participants (homes)
Energy Savings (kWh)
Demand Reduction (MW)
355
415,824
nla
482
500,280
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$165,483
$o
$1,347
$166,830
$309,799
$o
$14,225
$324,024
Program Levelized Costs
Utility Levelized Cost ($/kWh)
Total Resource Levelized Cost ($/kWh)
$0.021
$0.167
$0.034
$0.174
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
2.54
0.41
2.54
0.60
Description
From 2008 to mid-2017 , the Home Improvement Program offered incentives for upgrading insulation
and windows in electrically heated homes/units. To qualify for an incentive under this program,
the home must have been a single-family home, a multi-family structure with individually metered
residential units, or a manufactured home in Idaho Power's service area in Idaho. The home/units must
have had an electric heating system serving at least 80 percent of the home's conditioned floor area.
The heating system could have been a peffnanently installed electric furnace, heat pump, or electric
zonal heating system.
lnsulation
Insulation must have been professionally installed between conditioned and unconditioned space by an
insulation contractor.
o Customer incentives were 15 cents per ft2 for attic insulation and 50 cents per ft2 for wall and
under-floor insulation for additional insulation professionally installed by Idaho residential
customers, multi-family building owners, and property managers in Idaho Power's Idaho service
atea.
o Existing attic insulation must have been an R-20 or less to qualify, and the final R-value must
have met the local energy code. Idaho Power's service area includes climate zones 5 and 6,
resulting in an R-38 requirement for climate zone 5 and R-49 requirement for climate zone 6.
o The existing insulation level in walls must have been R-5 or less, and the final R-value must
have been R-l9 or filled the cavity.
Demand-Side Management 2017 Annual Report Page 81
Residential Sector-Home lmprovement Program ldaho Power Company
o The existing insulation level under floors must have been R-5 or less, and the final R-value must
have been R-30 or filled the cavity.
Windows
Windows must have been professionally installed.
o Customer incentives were $2.50 per ft2 of window area to Idaho residential customers for
installing energy-efficient windows and/or sliding glass doors with a U-factor of 0.30 or lower.
o Pre-existing windows/sliding glass doors must have been single- or double-pane aluminum or
single-pane wood.
o Customers must have used a participating contractor to qualify for the Idaho Power incentive,
which is processed by Idaho Power.
Program Activities
For projects completed through June 30, 2017, the Home Improvement Program paid incentives on
355 upgrades as follows: attic insulation (17 percent), under-floor insulation (10 percent),
wall insulation (2 percent), and windows (71 percent). Both multi-family and single-family homes
took advantage of these progrcm incentives.
After careful consideration of the impact on participating and non-participating customers, and the
impact on the trade allies, and concerns with the program's cost-effectiveness, the Home Improvement
Program was ended effective June 30, 2017.
Marketing Activities
Due to the discontinuation of the Home Improvement Program, marketing efforts focused on
communicating the program closure and participation deadline to minimize any negative impact on
potential participants and participating contractors.
Print material was updated to reflect the program end date, and an article was published in the April
issue of Connections. The Home Improvement Program ending date and contractor lists were updated
on the Idaho Power website. Facebook posts were used intermittently to alert customers of the program
end date.
Cost-Effectiveness
The Home Improvement Program has not been cost-effective since 2015 from a total resource and
participant cost perspective, even with a 45-year savings life on the program measures.
Cost-effectiveness details and progtam year savings and assumptions are available in Supplement l:
Cost-Effectiveness.
Customer Satisfaction and Evaluations
For QA purposes, third-party contractors performed random reviews of at least 5 percent of all
installations completed in the Home Improvement Program. QA contractors verified the correct
installation of measures. Of the l8 QA inspections completed in2017, no major issues were reported.
Page 82 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Home lmprovement Program
2018 Program and Marketing Strategies
The Home Improvement Program was ended on June 30,2017. However, Idaho Power continues to
provide incentives related to windows and insulation through its income-qualified weatherization
programs. The company also encourages customers to replace windows and insulation as part of general
energy-saving tips in the home.
Demand-Side Management 2017 Annual Report Page 83
Residential Sector-Multifamily Energy Savings Program ldaho Power Company
Mu ltifamily Energy Savrngs Program
2017 2016
Participation and Savings
Participants (projects)
Energy Savings (kWh)
Demand Reduction (MW)
12
617,542
nla
3
149,760
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$167,342
$o
$874
$168,216
$55,758
$o
$3,288
$59,046
Program Levelized Costs
Utility Levelized Cost ($/fWn1
Total Resource Levelized Cost ($/kWh)
$0.026
$0.026
$0.040
$0.040
BenefiUcost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
1.75
3.55
1.43
2.55
Description
The Multifamily Energy Savings Program provides for the direct installation of energy-saving products
in multi-family dwellings with electrically heated water in Idaho and Oregon. These energy-saving
products are installed by an insured Idaho Power contractor at no cost to the property owner, manager,
or tenant. The definition of multi-family dwelling is a building consisting of five or more rental units.
The products are: ENERGY STAR@ LED lightbulbs, high-efficiency showerheads (some with
integrated TSVs), kitchen and bathroom faucet aerators, and water heater pipe insulation. To ensure
energy savings and eligibility, each building is pre-approved by Idaho Power and the contractor who
will install the energy efficiency measures. Upon approval, the no-cost, direct installation is scheduled
and completed. Tenants in participating apartment complexes receive a tailored door hanger before
the service date notifying them that contractors will be entering their home to install energy-saving
products.
Program Activities
The program began in March 2016 with three projects piloted in Pocatello, Boise, and Twin Falls.
Twelve projects across the Idaho service area were completed in2017 as program participation
increased. Between these l2 projects, a total of 687 apartment units received the energy-saving products.
Marketing Activities
Based on customer feedback, the pre-installation door hanger was updated mid-2017 to more clearly
communicate the schedule and the types of products the contractor would install inside the customers'
homes (Figure 34). Once installation was complete, Idaho Power left materials to explain the new
energy efficiency measures and to provide contact information should the tenant have any questions.
Page 84 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Multifamily Energy Savings Program
frffie
i'COMING
HOIUE on NOV.
Energy-saving products will be installed
soon, courtesy of the Muttifamily Energy
Savings Program.
Dear l{arelPa* Rsident
lddro Porrrre/s Muhtfamily tnergry Savirq Program
ard Hazel Park Apartments are lwrkirg
toge$rer to make yrur home more energy efficient
0n Nov. t3-15, we will irstall energy-savirq
prducB that nny hetp yar redure yuur energy costs.
Pleas€ contact $e property manager at 208-454-2387
with any questions concerning fre installation of frese
producA in your home. Heret to saving energy
ard money.
Figure 34. Multifamily Energy Saving Program door hanger
In20ll, a new web page promoting the Multifamily Energy Savings Program was added to the
Idaho Power website. A new brochure was mailed to landlords and property owners to increase their
awareness of the program. For the last project of 2017, the decision was made to switch from standard
high-efficiency showerheads to WaterSense@ showerheads with integrated ShowerStart@ TSVs, and new
printed instructions on "how to use this showerhead" were left behind for each resident.
Cost-Effectiveness
The RTF provides deemed savings for direct-install LED lightbulbs and 2.0 gpm low-flow showerheads.
The LED lightbulbs have a deemed savings value of 14 to 60 kwh per year depending on the type and
lumens of the lightbulb and the location of the lightbulb installation. The 2.0 gpm low-flow showerhead
is estimated to save between 9l to 182 kwh per year. The integrated 1.75 gpm showerheads with TSV is
estimated to save 267 kWhper year. For the faucet aerator and pipe wrap, RTF does not provide a
deemed savings estimate. In Idaho Power's Energy Efficiency Potential Study, AEG estimated the
annual faucet aerator savings to be 106 kWh and the annual pipe wrap savings to be 150 kwh.
to vour
1i-1s
ts
Demand-Side Management 2017 Annual Report Page 85
IDAHO PI
))6
Residential Sector-Multifamily Energy Savings Program ldaho Power Company
In2017, the RTF reviewed and updated the savings assumptions for LED lightbulbs. Additionally, AEG
provided new estimates for pipe wrap savings and faucet aerators with the 2016 potential study update.
These new savings will be applied in 2018.
Customer Satisfaction and Evaluations
Idaho Power included a satisfaction survey with the leave-behind materials in each apartment. Both an
online and mail-in option were offered. The response rate was very low, with only 5l of the 772
residents responding by mailing in the stamped survey cards; no online surveys were submitted.
The comments were positive and residents appreciated the installed measures. One resident mentioned
that the pre-installation door hanger was difficult to understand, which led to its redesign.
Idaho Power conducted no program evaluations rn2017.
2018 Program and Marketing Strategies
Idaho Power plans to increase energy-efficient direct-installation projects in multi-family dwellings
throughout its service area in 2018. Idaho Power anticipates that future projects will include the
installation of WaterSense@ showerheads with integrated ShowerStart@ TSVs.
Idaho Power will continue to use informative notifications, pre-installation door hangers, and post-
installation informational marketing pieces as well as survey cards. Direct-mailings will be continued to
encourage engagement and participation from property owners/managers, and to increase program
visibility.
Page 86 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Oregon Residential Weatherization
O reg o n Resfden ti a I We ath e rizati o n
2017 2016
Participation and Savings
Participants (audits/projects)
Energy Savings (kWh)
Demand Reduction (MW)
7
2,154
nla
7
2,847
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$o
$2,384
$o
$2,384
$o
$3,906
$24
$3,930
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kWh)
$0.063
$0.099
$0.079
$0.118
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
Description
Idaho Power offers free energy audits for electrically heated customer homes within the Oregon service
area. This is a program required by Oregon Revised Statute (ORS) 469.633 and has been offered under
Oregon Tariff Schedule 78 since 1980. Upon request, an Idaho Power customer representative visits the
customer's home to analyze it for energy efficiency opportunities. An estimate of costs and savings for
specific measures is given to the customer. Customers may choose either a cash incentive or a
6.5-percent interest loan for a portion of the costs for weatheization measures.
Program Activities
Seven customers returned a card from the program brochure indicating interest in a home energy audit,
weatheization loan, or incentive payment. Four of these customers did not have electric heat and were
advised to contact their heating supplier for program information. Three of these customers met the
program requirements and received audits. Two weatherization projects were completed, and received
incentives; one customer did not move forward with the recommended energy efficiency upgrades.
Idaho Power issued two incentives totaling $315.15 for 2,154 kWh in savings. Both incentives and
related savings were for ceiling insulation measures. There were no loans made through this program
during 2017.
Marketing Activities
During May, as required, Idaho Power sent every Oregon residential customer an informational
brochure about energy audits and home weatheization financing.
nla
nla
nla
nla
Demand-Side Management 2017 Annual Report Page 87
Residential Sector-Oregon Residential Weatherization ldaho Power Company
Cost-Effectiveness
The Oregon Residential Weatheizationprogram is a statutory program described in Oregon Schedule
78, which includes a cost-effectiveness definition of this program. Pages three and four of the schedule
identify the measures determined to be cost-effective and the specified measure life cycles for each.
This schedule also includes the cost-effective limit (CEL) for measure lives of sev en, 15 , 25 ,
and 30 years.
Two savings projects were completed under this programin2}lT; both consisted of increasing attic
insulation. Combined, the projects' annual energy savings is 2,154 kWh at a levelized TRC of
$0.10 per kWh over the 30-year attic insulation measure life.
Customer Satisfaction and Evaluations
Idaho Power conducted no customer satisfaction surveys or program evaluations in2017.
2018 Program and Marketing Strategies
Idaho Power will complete requested audits, fuIfilI all incentives deemed cost-effective, and process
loan applications as required under Tariff Schedule 78. The company will continue to market the
program to customers with a bill insert/brochure in their May bill.
Page 88 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Rebate Advantage
Rebate Advantage
2017 2016
Participation and Savings
Participants (participants)
Energy Savings (kWh)
Demand Reduction (MW)
66
214,479
nla
66
411,272
nla
$93,891
$10,861
$244
$104,996
$103,056
$6,3e2
$1,602
$111,050
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.025
$0.0s5
$0.016
$0.022
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
1.88
1.19
3.89
3.33
Description
Initiated in 2003, the Rebate Advantage program helps Idaho Power customers in Idaho and Oregon
with the initial costs associated with purchasing a new, energy-efficient, ENERGY STAR@ qualified
manufactured home. This enables the homebuyer to enjoy the long-term benefit of lower electric bills
and greater comfort provided by these homes. The program also provides an incentive to the sales
consultants to encourage more sales of ENERGY STAR qualified homes and more discussion of energy
efficiency with their customers during the sales process.
In addition to offering financial incentives, the Rebate Advantage program promotes and educates
buyers and retailers of manufactured homes about the benefits of owning energy-efficient models.
The Northwest Energy Efficient Manufactured (NEEM) housing program establishes quality control
(QC) and energy effrciency specifications for qualified homes. NEEM is a consortium of manufacturers
and state energy offices in the Northwest. In addition to specifications and quality, NEEM tracks the
production and on-site performance of ENERGY STAR qualified manufactured homes.
Program Activities
In 2017, Idaho Power reviewed the results of the 2016 impact and process evaluation conducted by
Leidos, Inc., for the Rebate Advantage program. The process evaluation found that the program
processes are effective, efficient, and result in a high degree ofaccuracy in program tracking. The
impact evaluation found that the program employs appropriate energy savings estimates for certified
manufactured homes and accurately records project information necessary to claim those savings. The
evaluation determined arealization rate exceeding 100 percent with excellent precision with 90 percent
confidence. Specific evaluation recommendations, and Idaho Power's response to them are explained
below.
Demand-Side Management 2017 Annual Report Page 89
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
Residential Sector-Rebate Advantage ldaho Power Company
Idaho Power residential customers who purchased a new, all-electric, ENERGY STAR qualified
manufactured home in20l7 and sited it in Idaho Power's service area were eligible for a
$1,000 incentive through the Rebate Advantage program. Salespeople received $200 for each qualified
home they sold.
During 2017,Idaho Power paid 66 incentives on new manufactured homes, which accounted for
214,479 annual kWh savings.
Marketing Activities
Leidos recommended posting Facebook ads and providing program brochures directed at customers. It
also recommended conducting research to micro-target program ads toward manufactured home buyers
who bypass dealers and purchase directly via the Intemet. Because this program was designed to be a
dealer-driven program with dealers educating consumers regarding the benefit of energy-efficient
manufactured homes, the company has not attempted to micro-target consumers and has chosen to focus
advertising and resources at the dealer level. The company did, however, refresh supply of program
brochures at participating dealerships.
One bill insert, shared with the Energy House Calls program, was sent to 375,469 customers in Idaho
and Oregon in March. A Facebook ad ran in September targeting customers interested in manufactured
housing, with homes valued under $99,000, and/or with income levels under $99,999. The ad reached
over 58,000 people and resulted in 1,631 link clicks.
Idaho Power continued to support manufactured home dealerships in 2017 by providing them with
Rebate Advantage program brochures, banners, and applications as needed. The program specialist and
the customer representatives visited some of these dealerships to distribute materials, promote the
program, and answer questions.
Cost-Effectiveness
In20l7,ldaho Power responded to Leidos's process evaluation recommendations regarding savings
used in the program as follows:
First, Leidos recommended Idaho Power review the updated RTF workbook (v4.1) for possible savings
value changes for the program. Idaho Power freezes savings assumptions annually during the budgeting
process for the following calendar year. For 2018, Idaho Power plans to use RTF workbooks
ResMHNewHomesandHVAC_v3_4.x1s updated on June 15,2017. RTF does not have a version 4.1
workbook for new construction manufactured homes.
Secondly, Leidos recommended the company create "a brief memo" summaizingthe RTF workbook
version used, components within the workbook used, and how projects are assigned to cooling and
heating zones to improve transparency in ex ante savings reporting." Supplement l: Cost-Effectiveness
of this report serves this role. For Rebate Advantage, Idaho Power lists the measures from the RTF
workbook that were used to develop the program savings. The footnotes within the table list the
workbook used in the assumptions. Currently the heating and cooling zones are assigned by city;
however, the company plans on reviewing the updated climate zone references to align with the current
Northwest Power and Conservation Council's (NWPCC) assignments by zip code.
Page 90 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Rebate Advantage
The Rebate Advantage program has a UC of 1.88 and a TRC of 1.19. In December 2015, the RTF
updated savings for new construction manufactured homes. By updating the new construction baseline
and calibrating heating savings, overall deemed savings declined nearly 50 percent. With this program,
savings are dependent on the location of the manufactured homes. Homes in heating zone one (Boise
area) have lower savings than homes in heating zone three (McCall area). However, the RTF also
increased the measure life for the measures from 25 years to 45 years, which positively impacts the cost-
effectiveness ratios. While the number of participants remain unchanged from 2016 to 20ll,the
program's UC and TRC ratios dropped from 3.89 and 3.33 respectively to 1.88 and l.l9 because of the
lower deemed savings values from the RTF, application of the 2015 DSM Altemate costs, and higher
proportion of participation in heating zone one. The RTF updated savings again in2017 with updated
calibrated heating and cooling interactions and lighting assumptions. These new savings and cost
assumptions will be used in 2018.
For detailed information for all measures within the Rebate Advantage program, see Supplement l:
Cost-Effectiveness.
Customer Satisfaction and Evaluations
Idaho Power conducted no customer satisfaction surveys or evaluations for this program in 2017 .
2018 Program and Marketing Strategies
Idaho Power will continue to support manufactured home dealers by providing them with program
materials. The company will also distribute a bill insert to Idaho and Oregon customers and will look for
additional opportunities to engage potential manufactured home buyers.
Demand-Side Management 2017 Annual Report Page 91
Residential Sector-Residential New Construction Pilot Program ldaho Power Company
Resfdentiat New Construction Pilot Program (ENERGySIAR@ Homes
Northwest)
2017 2016
Participation and Savings
Participants (homes)
Energy Savings (kWh)
Demand Reduction (MW)
277
608,292
nla
110
150,282
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$320,637
$2,232
$651
$323,520
$138,203
$1 ,510
$2,44s
$142,158
Program Levelized Costs
Utility Levelized Cost ($/tWnl
Total Resource Levelized Cost ($/kWh)
$0.028
$0.051
$0.051
$0.107
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
2.36
1.47
1.79
1.00
Description
Initiated by Idaho Power in 2003 in coordination with NEEA, the ENERGY STAR@Northwest Homes
Program's objective is to increase the efficiency of the residential-building envelope and air-delivery
system above current building codes and building practices in Idaho and Oregon. Idaho Power offers a
$1,000 incentive to builders for each new home that uses electric heat pump technology, is at least
15 percent more energy efficient than standard construction, and meets EPA's ENERGY STAR
Version 3 certification requirements.
Upon completion of the construction, a Residential Energy Services Network (REsNET)-certified rater
will enter home data into the regional AXIS database. This database, which is maintained byNEEA,
allows NEEA and Idaho Power to track and review project information to determine if program
requirements are met. The rater will also generate a Northwest Compliance Report (in accordance with
REM/Rate'" modeling guidelines) that further verifies the home meets the equivalent of ENERGY
STAR Version 3 requirements.
ln2017, the company began making changes to the program, which will be renamed the Residential
New Construction Pilot Program.
Program Activities
A large part of the program's role in 2017 was to provide marketing support throughout Idaho Power's
service area. The company paid incentives for 277 newly constructed, attached townhomes in Idaho.
Page 92 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Residential New Construction Pilot Program
Marketing Activities
Idaho Power maintained a strong presence in the building industry by supporting the Idaho Building
Contractors Association (IBCA) and several of its local affiliates throughout Idaho Power's service area
in 2017 . The company participated in the Building Contractors Association of Southwestern Idaho
(BCASWD builder's expo and the Snake River Valley Building Contractors Association (SRVBCA)
builder's expo.
Idaho Power supported Parade of Homes events with full-page ENERGY STAR ads in the Parade of
Homes magazines of the following BCAs: The Magic Valley Builders Association (MVBA), The
BCASWI and the SRVBCA. The company also ran digital advertising on the SRVBCA app to increase
customer engagement (Figure 35). Messages were added to residential customers' billing statements in
April and May informing them of Parade of Homes events in their area. A bill insert was sent to 370,775
Idaho customers and 12,109 Oregon customers in May to promote the program. These tactics allowed
Idaho Power to better target potential participants.
With a Nofthwest ENERGY STAR Home, you get:
o A home that's at least 15 percent more
efficient than standard constructio n
. Lower energy usage
. Healthier indoor air
:,:,:,:rr
comfortable place to live
3Iffi*
M loAcoRP CmBny
i da hopower.com/en ergystarh omes
Program continuation, eligibility requirements and terms and conditions apply.
Figure 35. Digital ad on Snake River Valley Building Contractors Association app
Jhink Outside the BoX
Ask Your Builderfor ENERGY S[AR*
T
I
ET'IERGY SIAR
HOMES
Demand-Side Management 2017 Annual Report Page 93
I
//tt1{rr
Residential Sector-Residential New Construction Pilot Program
Cost-Effectiveness
The RTF updated deemed savings numbers for new construction townhomes for Idaho and Montana in
fall of 2016. The updated savings values now reflect Idaho building codes versus a weighted average of
the region. The change resulted in an increase in average savings from 1,294 to 2,196 kWh/home.
For more detailed information about the cost-effectiveness savings and assumptions, see Supplement l:
Cost-Effectiveness.
In preparation for the program change, Idaho Power analyzed cost-effectiveness on four different
potential home designs that would meet the new program specifications in Oregon and all four homes
failed the TRC. The primary difficulty for cost-effectiveness in Oregon is the more stringent building
codes that require more costly measures to reach the program's requirement of 20 percent more stringent
than existing building code. The TRC's ranged between 0.37 and 0.64 while two of the four designs
failed the UC test.
Customer Satisfaction and Evaluations
Independent, REsNET-certified program providers verified the rater's input for accuracy and confirmed
that program requirements had been met. They also offered technical assistance to the raters who had
contracted with them. At the completion of the project, the provider then classified each home as
certified within the AXIS database. Per RESNET guidelines, the provider conducted QA on at least
10 percent of the related files, and a third-party conducted QA on at least I percent of the building sites.
In 201 7 , the no QA issues were reported.
2018 Program and Marketing Strategies
After the program change in March 2018, the Residential New Construction Pilot Program will allow
Idaho Power to claim savings based on each home's modeled energy savings, and will not require
builders complete the ENERGY STAR certification process. Instead, raters will model energy savings
and provide third-party verification for each project. The RTF and NEEA have created specific
modeling requirements and program guidelines to ensure the program provides reliable energy savings
for utilities across the Northwest. The program will continue to take advantage of the existing
infrastructure of the regional AXIS database, and NEEA will provide raters with training, technical
assistance, and QA reviews.
Energy modeling must show that the energy savings of each home is at least 20 percent above Idaho's
standard building codes. For the pilot, the other qualification remains the same-a new home heated
with electric heat pump technology-and the incentive will increase to $1500.
Because of likely cost-effectiveness issues, this pilot program will be available only in Idaho; Idaho
Power plans to file to close the Oregon Tariff Schedule 77, ENERGY STAR Homes Northwest. The
company will continue to analyze program results in Idaho and build relationships with builders in
Oregon to determine the feasibility of offering the program in Oregon.
Idaho Power plans to continue marketing efforts to promote this program to Idaho builders and new
homebuyers. These marketing efforts include Parade of Homes ads in parade magazines for the
Page 94 Demand-Side Management 2017 Annual Report
ldaho Power Company
ldaho Power Company Residential Sector-Residential New Construction Pilot Program
BCASWI, SRVBCA, MVBA, and the Building Contractors Association of Southeast Idaho (BCASEI)
A bill insert is planned for spring of 2018. The company also plans to continue supporting the general
events and activities of the IBCA and its local affiliates. Social media and other advertising will be
considered based on past effectiveness.
Demand-Side Management 2017 Annual Report Page 95
Residential Sector-Shade Tree Project ldaho Power Company
Shade Tree Project
2017 2016
Participation and Savings
Participants (trees)
Energy Savings (kWh)
Demand Reduction (MW)
070
nla
nla
2711
nla
nla
2,
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$194,695
$o
$1,122
$195,817
$70,66e
$o
$5,973
$76,642
Program Levelized Gosts
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/fWn1
nla
nla
nla
nla
BenefiUGost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
Description
The Shade Tree Project began as a pilot in 2013. According to the DOE, a well-placed shade tree can
reduce energy used for summer cooling by l5 percent or more. Utility programs throughout the country
report high customer satisfaction with shade tree programs and an enhanced public image for the utility
related to sustainability and environmental stewardship. Other utilities report energy savings between 40
kWh per year (coastal climate San Diego) and over 200 kwh per year (Phoenix) per tree planted.
To be successful, trees should be planted to maximize energy savings and ensure survivability.
Two technological developments in urban forestry-the state-sponsored Treasure Valley Urban Tree
Canopy Assessment and the Arbor Day Foundation's Energy-Saving Trees tool-provided Idaho Power
with the information to facilitate a shade tree project.
The Shade Tree Project operates in a small geographic area each spring and fall, offering free shade
trees to residential customers. Participants enroll using the online Energy-Saving Trees tool and pick up
their tree at specific events. Unclaimed trees are donated to cities and schools.
Using the online enrollment tool, participants locate their home on a map, select from a list of available
trees, and evaluate the potential energy savings associated with planting in different locations.
During enrollment, participants leam how trees planted to the west and east save more energy over time
than trees planted to the south and north.
Ensuring the tree is planted properly helps it grow to provide maximum energy savings. At the tree
pickup events, participants receive additional education on where to plant trees for maximum energy
savings and other tree care guidance from experts. Local specialists include city arborists from
participating municipalities; Idaho Power utility arborists; county master gardeners; and College of
Western Idaho horticulture students.
nla
nla
nla
nla
Page 96 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Shade Tree Project
Each August, Idaho Power sends participants from the previous two offerings a newsletter filled with
reminders on proper tree care and links to resources, such as tree care classes and educational
opportunities in the region. This newsletter was developed after the 2015 field audits identified common
customer tree care questions and concerns.
Program Activities
In2017,Idaho Power expanded the Shade Tree Project to include additional counties. In the spring, the
project was open to customers in Ada, Canyon, Elmore, and Owyhee counties. In the fall, the prqect
was open to customers in Ada, Canyon, Elmore, Gem, Payette, Owyhee, and Washington counties.
Overall, Idaho Power distributed 2,711trees to residential customers through the Shade Tree Project.
Because the best time to plant shade trees is in the spring and fall, Idaho Power held offerings in April
and October, with 1,307 trees and 1,404 trees distributed, respectively. Idaho Power purchased the trees
from a local wholesale nursery in advance of each event. The species offered for each event depended
on the trees available at the time of purchase. Idaho Power worked with city and state arborists to select
a variety of large-growing, deciduous trees that traditionally grow well in the climate and soils of the
participating counties.
Participants picked up the trees at events throughout the project area-four in the spring and four in the
fall. Staging several pickup days, locations, and times helps maximize the number of trees picked up.
In2017,90 percent of all trees were distributed to homeowners.
Idaho Power continues to track the program data in the DSM database. The database is also used to
screen applicants during enrollment to determine whether participants meet the eligibility requirements
for the project, such as residential status within the eligible counties (customer type and location).
In 2017, a US Forest Service Western Competitive States Grant paid for some of the trees and one
tree field inspector over the summer. Idaho Power funded the remaining trees and the second tree
field inspector.
During the summer, Idaho Power repeated its audit component of the project and conducted follow-up
site visits at a subset of participant homes. Participants were picked at random from the fall2013
through the spring 2016 offerings to ensure trees would have had at least one full year in the ground
prior to the evaluation. Two evaluators, a recent graduate from the CWI Horticulture program, and a
Boise State University Environmental Sciences student, visited 469 homes and looked at 842 trees.
For each tree, the field inspector measured the orientation to and distance from the home and recorded
geographic positioning system (GPS) coordinates. This data will be used to refine energy-savings
calculations. The students also recorded variables related to overall tree health. Results were used to
identify opportunities to improve tree planting and care education materials and the overall program
design. For example, Idaho Power used soil data to determine which tree species would be most likely to
survive in each county, and offered those to customers in the fall.
Marketing Activities
For both offerings, Idaho Power developed a direct-mailing list using the state-sponsored Treasure
Valley Urban Tree Canopy Assessment tool (tvcanopy.net). The tool is the result of a geographic
information system (GlS)-based study that mapped land use throughout the Treasure Valley,
including existing trees and vegetation, buildings, roads, waterways, and parking lots. The study
Demand-Side Management 2017 Annual Report Page 97
Residential Sector-Shade Tree Project ldaho Power Company
identified areas where a large-growing shade tree could be planted. Idaho Power used the tool to identify
residential properties with potential planting sites to the west of the homes.
For both offerings, Idaho Power also sent emails to customers who had requested information about the
project through Idaho Power's website. The cities of Nampa, Meridian, Boise, and Payette, shared
information through their networks. Idaho Power announced its Shade Tree Project to allied groups,
such as the Idaho Conservation League, Sierra Club, and Treasure Valley Canopy Network. The
company also distributed program flyers at local events, where appropriate.
A cloth poster served as a new addition to Idaho Power's educational material in2017. The large poster
was created to showcase what each tree would look like at full maturity and was a very useful reference
piece for customers who had questions. In March, the program was featured in news segments on KPVI
and KTVB. The program was also featured inNews Scans.
In fall 2017, a newsletter was sent to the last season's program participants. Articles discussed the
expansion of the program to new locations and tips on how to keep trees healthy. The company also ran
a social media post thanking cities, organizations, and volunteers who made each event a success.
Cost-Effectiveness
Idaho Power does not calculate the cost-effectiveness for this program since no savings are currently
being attributed to this program. The company plans to begin counting energy saving for the Shade Tree
Project when the originally planted trees are five years old.
Customer Satisfaction and Evaluations
After each offering, a survey was emailed to participants. The survey asked questions related to program
marketing, tree-planting education, and participant experience with the enrollment and tree pickup
processes. Results are compared, offering to offering, to look for trends to ensure the program processes
are still working, and to identify opportunities for improvement. Data are also collected about where and
when the participant planted the tree. These data will be used by Idaho Power to refine
energy-savings estimates.
In total, the survey was sent to 1,532 Shade Tree Project participants. The company received
893 responses for a response rate of 58.29 percent. Participants were asked how much they would agree
or disagree that they would recommend the project to a friend; just over 97 percent of respondents said
they "strongly agree," and over 2 percent said they "somewhat agree." Participants were asked how
much they would agree or disagree that they were satisfied with the overall experience with the Shade
Tree Project; over 94 percent of respondents indicated they "strongly agree," and over 4 percent
"somewhat agree" they were satisfied. View the complete survey results in Supplement 2: Evaluation.
2018 Program and Marketing Strategies
Idaho Power plans to continue the Shade Tree Project in 2018, expanding it to the Twin Falls area in the
spring and returning to the Treasure Valley in the fall. The project will use the Arbor Day enrollment
tool, and trees will be distributed at multiple events.
Idaho Power will continue to market the program through direct-mail, focusing on customers identified
using the Urban Tree-Canopy Assessment in the Treasure Valley. The program will be promoted in the
April 2018 Home Energy Report sent to some Idaho Power customers. In addition, Idaho Power
Page 98 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Shade Tree Project
maintains a waiting list of customers who were unable to enroll before previous offerings filled.
Idaho Power will reach out to these customers through direct-mail or email for the 2018 offerings.
Idaho Power will continue to leverage allied interest groups, and will use social media and boosted
Facebook posts if enrollment response rates decline.
Demand-Side Management 2017 Annual Report Page 99
Simple Sfeps, Smart Savrngs rM
2017 20'16
Residential Sector-Simple Steps, Smart Savings*ldaho Power Company
Participation and Savings
Participa nts (products)
Energy Savings (kWh)
Demand Reduction (MW)
12,556
900,171
nla
7,880
577,320
nla
Program Gosts by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$185,354
$5,811
$456
$191 ,621
$147,055
$3,535
$3,194
$153,784
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.020
$0.051
$0.025
$0.063
BenefiUGost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
2.38
5.05
2.40
1.33
Description
Initiated in 2015, the Simple Steps, Smart Savings'" program is designed to increase sales of qualified
energy-efficient appliances through promotion-based incentives. Incentives are shared among the
retailer, manufacturer, and the customer, though they may differ among promotions and among retailers
and manufacturers.
Retailer and manufacturer incentives may be provided as co-marketing dollars to the retailer or
manufacturer to fund activities such as promotional events, special product placement, point-of-purchase
signage, retailer activities, event kits, sales associate training, training material, and other marketing
activities during the promotional periods.
Customer rewards may include, but are not limited to, retailer gift cards, free related products, or
reduced pricing. Each promotion is available in Idaho and Oregon.
Idaho Power also participates in the BPA-sponsored, Simple Steps, Smart Savings energy-efficient
lighting program, which is discussed further in the Energy Efficient Lighting program section of
this report. A1l Simple Steps, Smart Savings promotions are administered by the BPA and coordinated
by a third-party contractor, CLEAResult.
Program Activities
In2017, the qualified products included, select ENERGY STAR@ rated clothes washers and
high-efficiency showerheads. The incentive provided by Idaho Power through this program for clothes
washers was applied during special promotions, which aligned with holidays or events throughout the
year at retail stores. The promotion for showerheads ran the entire year.
Page 100 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-simple Steps, Smart Savings*
Appliances
In20l7,Idaho Power participated in five major Simple Steps, Smart Savings appliance promotions with
these retailers: Sears, Sears Hometown, Dell's Home Appliance, and RC Willey. Dell's Appliances
stopped participating after the Labor Day promotion due to low sales.
At each event, CLEAResult personnel staffed a table and answered customer questions about the
appliance promotion. To further educate customers about the promotions, CLEAResult created an
Idaho Power-branded promotional landing page that highlights promotion details and participating
retailers.
The five promotions took place as follows: l) the 2016 Black Friday promotion took place in November
through the first week of December-because the sales data were delayed, they will be included with the
remaining four 2017 promotions; 2) the President's Day promotion ran for two weeks in February; 3)
the MemorialDay promotion ran the last week in May through the first week in June; 4) the
Independence Day promotion ran the last week in June through the first two weeks in July; and 5) the
Labor Day promotion ran the last week in August through the first week in September. In-store events
were held at all participating retailers in Idaho Power's service area during the promotions.
Incentives for the purchase of an ENERGY STAR clothes washer included a $25 gift card at Sears,
a $25 instant markdown at Sears Hometown, a gift of free laundry products at Dell's Home Appliances,
and a $35 gift card at RC Willey. RC Willey added $10 to the $25 provided to allow them to offer a
$35 gift card to customers.
Showerheads
ln20l7,Idaho Power worked with 10 participating retailers on the high-efficiency showerhead
promotion. There were 11,528 qualified showerhead sales. Of those sales, 12 percent were 1.50 gpm, 18
percent were 1 .75 gpm, and 70 percent were 2.0 gpm showerheads.
Marketing Activities
To help support the appliance promotions, table tents and static clings were displayed on all qualifyng
appliances. These pieces informed customers about the promotion and the incentive they would receive.
In-store gift cards were placed in gift card holders that displayed the Idaho Power logo. For purchases
from Sears Hometown, where the customer received an instant markdown, customers also received a
thank-you card with the Idaho Power logo. Additionally, CLEAResult field support staffed a table at
20 appliance promotion events to educate customers and sales staff of the Idaho Power incentives.
Several Simple Steps, Smart Savings promotions were conducted through CLEAResult at retail stores in
2017. These promotions generally involved special product placement and signs. CLEAResult staff
continued to conduct monthly store visits in 2017 to check on stock, point-of-purchase signs, and
displays.
During the promotions, Idaho Power placed Facebook and Twitter posts to notify customers of
the details. Idaho Power also began providing information about the appliance promotions on its
redesigned website in late 2017.
Demand-Side Management 2017 Annual Report Page 101
Residential Sector-simple Steps, Smart Savings*ldaho Power Company
Cost-Effectiveness
In late 2015, RTF reviewed and updated the savings assumptions for showerheads. The parameters that
impacted the savings for showerheads the most were changes to the baseline showerhead, the showers
per person per year, and the annual usage of each showerhead. Due to the timing of RTF's update, BPA
and CLEAResult implemented the new savings in the Simple Steps, Smart Savings promotion in2017.
In late 2016, RTF reviewed and updated the savings assumptions for showerheads. BPA and
CLEAResult will implement these new saving in 2018.
In2017,Idaho Power participated in five clothes washer promotions. Idaho Power applied the per-unit
savings from the approved BPA's unit energy savings (UES) Measure List. While BPA applies the
annual generator busbar savings of 109 kWh per unit, Idaho Power applies the annual site savings of l0l
kWh per unit. This difference is due to the different line losses applied by Idaho Power and BPA. For
the NEBs, Idaho Power used RTF's clothes washer workbook to determine the water and wastewater
savings for the ENERGY STAR clothes washers.
For detailed information for all measures within the Simple Steps, Smart Savings program, see
Supplement I : Cos t-Effectiveness.
Customer Satisfaction and Eval uations
Idaho Power conducted no customer satisfaction surveys or program evaluations in2017.
2018 Program and Marketing Strategies
Idaho Power has committed to participate in the 2018 Simple Steps, Smart Savings appliance
promotions. Five promotions are scheduled: 1) February for President's Day, 2)May to June for
Memorial Day, 3) July for Independence Day, 4) August to September for Labor Day, and 5) November
to December for Black Friday. Current participating retailers are Sears, Sears Hometown, and
RC Willey. Idaho Power and CLEAResult are in the process of contacting additional retailers to see if
there's any interest in participating in the promotion.
For each promotion, Idaho Power will provide incentives only for products that meet Idaho Power's
cost-effectiveness requirements.
Idaho Power will also continue participation in the Simple Steps, Smart Savings energy-efficient
showerheads buy-down program in 2018.
CLEAResult will continue to manage marketing at retailers, including point-of-purchase signs,
Idaho Power-branded gift card holders, and thank-you cards. Idaho Power will notify customers of the
promotions on its website, Facebook, and Twitter pages.
Page 102 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Weatherization Assistance for Qual ified Customers
Weatherization Assistan ce for Qualified Customers
2017 20'16
Participation and Savings
Participants (homes/non-profits)
Energy Savings (kWh)
Demand Reduction (MW)
203
669,538
nla
246
746,162
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$o
$o
$1,307,485
$1,307,485
$o
$o
$1,289,809
$1,289,809
Program Levelized Costs
Utility Levelized Cost ($/kWh)
Total Resource Levelized Cost ($/kWh)
$0.111
$0.152
$0.1 05
$0.158
BenefiUcost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
0.37
0.48
0.73
0.65
Description
The WAQC program provides financial assistance to regional CAP agencies in Idaho Power's service
area. This assistance helps fund weatherization costs of electrically heated homes occupied by qualified
customers who have limited incomes. The WAQC program also provides a limited pool of funds for the
weatherization of buildings occupied by non-profit organizations serving primarily special-needs
populations, regardless of heating source, with priority given to buildings with electric heat.
Weatherization improvements enable residents to maintain a more comfortable, safe, and
energy-efficient home while reducing their monthly electricity consumption. Improvements are
available at no cost to qualified customers who own or rent their homes. These customers also receive
educational materials and ideas on using energy wisely in their homes. Local CAP agencies determine
participant eligibility according to federal and state guidelines.
In 1989, Idaho Power began offering weatherization assistance in conjunction with the State of Idaho
Weatherization Assistance Program (WAP). In Oregon, Idaho Power offers weatheization assistance in
conjunction with the State of Oregon WAP. Through the WAQC program, Idaho Power provides
supplementary funding to state-designated CAP agencies for additional weatherization of electrically
heated homes occupied by qualified customers and buildings occupied by non-profit organizations that
serve special-needs populations. This allows CAP agencies to combine Idaho Power funds with federal
LIHEAP weatheization funds to serve more customers with special needs in electrically heated homes.
Idaho Power has an agreement with each CAP agency for the WAQC program that specifies the funding
allotment, billing requirements, and program guidelines. Currently, Idaho Power oversees the program
in Idaho through five regional CAP agencies: Eastem Idaho Community Action Partnership (EICAP),
El Ada Community Action Partnership (EL ADA), Metro Community Services (MCS), South Central
Community Action Partnership (SCCAP), and Southeastern Idaho Community Action Agency
Demand-Side Management 2017 Annual Report Page 103
Residential Sector-Weatherization Assistance for Qualified Customers ldaho Power Company
(SEICAA). In Oregon, Community Connection of Northeast Oregon, Inc. (CCNO), and Community in
Action (CINA) provide weatherization services for qualified customers in Idaho Power's service area.
The Idaho Department of Health and Welfare (IDHW) uses the energy audit program (EA5) for the
Idaho WAP and, therefore, the Idaho CAP agencies use the EA5. The EA5 is a software program
approved for use by the DOE.
Annually, Idaho Power physically verifies approximately 10 percent of the homes that were weatherized
under the WAQC program. This is done through two methods. The first method includes the
Idaho Power program specialist participating in Idaho's and Oregon's state monitoring process that
reviews weatherized homes. The process involves utility representatives; weatherization personnel from
the CAP agencies; CAPAI; and a Building Performance Institute (BPl)-certified quality control
inspector hired by the state reviewing homes weatherized by each of the CAP agencies.
The second method involves Idaho Power contracting with two companies-The Energy Auditor, Inc.
(The Energy Auditor), and Momentum, LLC (MomentumFthat employ certified building performance
specialists to verify installed measures in customer homes. The Energy Auditor verifies homes
weatherized for the WAQC program in Idaho Power's eastern and southern Idaho regions. The owner of
The Energy Auditor is certified by PTCS and is an ENERGY STAR@ home-perforrnance specialist.
Momentum verifies weatherization services provided through the WAQC program in the Capital and
Canyon-West regions of Idaho and in the company's Oregon service area. The owner of Momentum is a
RESNET@ certified home energy rater. After these companies verify installed measures, any required
follow-up is done by the CAP agency personnel.
Program Activities
Idaho Power reports the activities related to the WAQC program in compliance with IPUC Order
No. 29505, as updated in Case No. IPC-E-16-30, Order No. 33702. This order approved Idaho Power's
request to modify Order No. 29505 to consolidate the WAQC Annual Report with the DSM Annual
Report.
This report includes the following required topics:
o Review of weatherized homes and non-profit buildings by county
o Review of measures installed
o Overallcost-effectiveness
o Customer education and satisfaction
o Plans for 2018
Weatherized Homes and Non-Profit Buildings by County
In20l7,Idaho Power made $1,277,035 available to Idaho CAP agencies. Of the funds provided,
$7,174,197 were paid to Idaho CAP agencies in 2017, while $104,602 were accrued for future funding.
Of the funds paid in 20ll , $l ,032,7 65 directly funded audits, energy efficiency measures, and health and
safety measures for qualified customers' homes (production costs) in Idaho, and $103,273 funded
administration costs to Idaho CAP agencies for those homes weatherized.
Page 104 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Weatherization Assistance for Qualified Customers
These funds provided for the weatherization of 194 Idaho homes and two Idaho non-profit buildings.
The production cost of the non-profit building weatheization measures was $34,690, while $3,469 in
administrative costs were paid for the Idaho non-profit building weatheization jobs. In Oregon,
Idaho Power paid $3 1,884 in production costs for seven qualified homes and $3,1 88 in CAP agency
administrative costs for homes in Malheur County. Table 9 shows each CAP agency) the number of
homes weatherized, production costs, the average cost per home, administration payments, and total
payments per county made by Idaho Power.
Table 9. 2017 WAQC activities and ldaho Power expenditures by agency and county
Agency/County
Number of
Homes
Production
Cost
Average
Cost
Administration
Payment to Agency
Total
Payment
ldaho Homes
EICAP
Lemhi
Agency Total
3
3
$
$
$
$
11,629
'|.1,629 3,876
1,159
1,159
$
$
12,788
$ 12,788
EL ADA
Ada
Elmore
Owyhee
Agency Total
66
10
16
92 $$$
374,146
63,008
79,645
516,799
5,669
6,301
4,978
37,415
6,301
7,964
51,680
411,561
69,309
87,609
568,479
Metro Community Services
Boise
Canyon
Gem
Payette
Washington
Agency Total
1
47
1
1
,|
5,578
252,528
6,684
4,629
7,202
276,621
5,578
5,373
6,684
4,629
7,202
558
25,253
668
463
720
27,662
6,1 35
277,781
7,352
5,092
7,922
304,283$$51 $
SCCAP
Camas
Cassia
Gooding
Jerome
Lincoln
Twin Falls
Agency Total
18,027
2,262
22,112
7,495
10,344
73,175
133,415
1
1
3
2
2
12
21
19,830
2,488
24,323
8,245
11,378
80,493
146,756$$$
18,027
2,262
7,371
3,748
5,172
6,098
1,803
226
2,211
750
1,034
7,318
13,341
SEICAA
Bannock
Bingham
Power
Agency Total
9
14
4
27 $
25,623
51,988
16,691
94,302
2,847
3,713
4,173
2,562
5,1 99
1,669
9,430
28,1 85
57,187
18,360
103,732$$
Total ldaho Homes 194 $ 1,032,765 $ 5,324 $103,273 $ 1,136,039
Non-Profit Buildings
Jerome
Owyhee
Total Non-Profit Buildings
I
1
2 $
13,962
20,728
34,690
13,962
20.728
34,690
1,396
2,073
3,469
15,359
22,800
38,159
Demand-Side Management 2017 Annual Report
$$$
Page 105
Oregon Homes
CCNO
Residential Sector-Weatherization Assistance for Qualified Customers ldaho Power Company
Agency/County
Number of
Homes
Production
Cost
Average
Cost
Administration
Payment to Agency
Total
Payment
Baker
Agency Total
0 0
0
0
0 $
0
00$$
CINA
Malheur
Agency Total
7
7 $
31,884
31,884
4,555 3,188
3,188$$ 35,073
Total Oregon Homes
Total Program
7
203
$ 3t,88+
$ 1,099,340
$
$
$
$
4,555 3,188
109,930
$ 35,023
$ 1,209,270
Note: Dollars are rounded
The base funding for Idaho CAP agencies is $1 ,272,534 annually, which does not include caryover
from the previous year. Idaho Power's agreements with CAP agencies include a provision that identifies
a maximum annual average cost per home up to a dollar amount specified in the agreement between the
CAP agency and Idaho Power. The intent of the maximum annual average cost allows the CAP agency
flexibility to service some homes with greater or fewer weatherization needs. It also provides a
monitoring tool for Idaho Power to forecast year-end outcomes. The average cost per home weatherized
is calculated by dividing the total annual Idaho Power production cost of homes weatherizedby the total
number of homes weatherized that the CAP agencies billed to Idaho Power during the year.
The maximum annual average cost per home the CAP agencies were allowed under the 2017 agreement
was $6,000. In 2017, Idaho CAP agencies had a combined average cost per home weatherized of
$5,324.In Oregon, the average was $4,555 per home weatherized.
There is no maximum annual average cost for the weatheization of buildings occupied by
non-profit agencies.
CAP agency administration fees are equal to 10 percent of Idaho Power's per-job production costs.
The average administration cost paid to agencies per Idaho home weatherizedin20lT was $532, and the
average administration cost paid to Oregon agencies per Oregon home weatherized during the same
period was $455. Not included in this report's tables are additional Idaho Power staff labor, marketing,
home verification, and support costs for the WAQC program totaling $58,114 for 2017. These expenses
were in addition to the WAQC program funding requirements in Idaho specified in IPUC Order No.
29505.
In compliance with IPUC Order No. 29505, WAQC program funds are tracked separately, with unspent
funds carried over and made available to Idaho CAP agencies in the following year. In 2017, $64,501 in
unspent funds from 2016 were made available for expenditures in Idaho. Table 10 details the fundin"
base and available funds from 201 6 and the total amount of 20 I 7 spending.
Page 106 Demand-Side Management 2017 Annual Report
Table 10. 2017 WAQC base funding and funds made available
ldaho Power Company Residential Sector-Weatherization Assistance for Qualified Customers
Agency 2017 Base
Available
Funds from
2016
Total 20'|.7
Allotment 2017 Spending
ldaho
EICAP
EL ADA
Metro Community Services
SCCAP
SEICAA
Non-profit buildings
ldaho Total $
0
0
260
49,748
0
14,493
64,501 $
12,788
568,479
302,s19
217,153
111,603
64,493
1,277,035
12,788
568,479
304,283
146,756
103,732
38,1 59
1,174,',|.97
Note: Dollars are rounded. Overspending of Metro Community Services in 2017 will be deducted from 2018 Metro Community Services funding
Weath e ri zati o n Me as u res I n stal I ed
Table 11 details home and non-profit building counts for which Idaho Power paid all or a portion of
each measure cost during 2017 . The home counts column shows the number of times any percentage of
that measure was billed to Idaho Power during the year. If totaled, measure counts would be higher than
total homes weatherized because the number of measures installed in each home varies.
WAQC and other state Weatheization Assistance Programs nationwide are whole-house programs that
offer several measures that have costs but do not necessarily save energy, or for which the savings
cannot be measured. Included in this category, as required by DOE, are health and safety measures and
home energy audits. Health and safety measures are necessary to ensure weatherization activities do not
cause unsafe situations in a customer's home or compromise a home's existing indoor air quality. Idaho
Power contributes funding for the installation of non-energy saving items such as smoke and carbon
monoxide detectors, vapor barrier, electric panel upgrades, floor registers, boots, and venting of bath,
laundry, and kitchen range fans. While these items increase health, safety, and comfort and are required
for certain energy-saving measures to work properly, they increase costs of the job.
Demand-Side Management 2017 Annual Report Page 107
$$
$$
12,788
568,479
302,259
167,405
111,603
50,000
1,212,534
$$
Residential Sector-Weatherization Assistance for Qualified Customers ldaho Power Company
Table 11. 2017 WAQC review of measures installed
Home Counts Production Costs
ldaho Homes
Audit
Ceiling lnsulation
CFLs
Doors
Ducts
Floor lnsulation
Furnace Repair
Furnace Replace
Health and Safety
lnfiltration
Other
Pipes
Vents
Wall lnsulation
Water Heater
Windows
Total ldaho Homes
135
72
45
93
36
58
4
142
24
126
22
25
14
7
2
95
$15,840
61,219
1,314
72,118
18,706
66,123
3,662
554,840
7,021
42,843
20,136
2,113
1,156
1,545
2,975
161,154
1,032,765$
Oregon Homes
Ceiling lnsulation
Ducts
Floor lnsulation
Health and Safety
lnfiltration
Windows
Total Oregon Homes
2
4
4
3
6
2
2,801
1,484
14,876
1,524
2,235
8,964
31,884$
ldaho Non-Profits
Audit
Ceiling lnsulation
CFLs
Ducts
Furnace Replace
Health and Safety
Other
Pipes
Vents
Wall lnsulation
Windows
Total ldaho Non-Profit Measures $
$829
18,498
16
304
11,963
106
40
15
167
362
2,390
34,690
2
2
1
1
1
1
1
1
1
I
1
Note: Dollars are rounded.
Marketing Activities
Idaho Power provided educational materials to each CAP agency to help qualified customers who
receive weatheization assistance learn how to use energy efficiently. Included in the materials were
Page 108 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Weatherization Assistance for Qualified Customers
copies of the Idaho Power publications; Energt Efficiency Guide and Energy Saving Izps, which
describe energy conservation tips for the heating and cooling seasons and saving water, and the energy-
saving benefits of using CFLs and LEDs, including tips for choosing the right lightbulb. Idaho Power
developed and distributed a brochure that provided information about both the WAQC program and
Weatherization Solutions for Eligible Customers program. This was meant to help customers realize
there is more than one way to qualify for weatherization services. Idaho Power actively informed
customers about WAQC through energy and resource fairs and other customer contacts, including
communication from its Customer Service Center.
Cost-Effectiveness
The WAQC program is not cost-effective. The program had a total UC B/C ratio of 0.37, and a TRC
B/C ratio of 0.48. Cost-effectiveness ratios declined significantly due to declines in the DSM Alternate
costs of 24 percent between the 2013 and 2015 IRPs and adjustments to the savings load shape even
while there was no change in per-home average savings and the program's overall cost structure
between 2016 and20l7.
In2017,Idaho Power began using the load shape for WAQC analysis that was used for electric space
heating in Idaho Power's 2015 and 2017 potential studies. The load shapes reflect the time periods of the
energy savings end uses. The load shape change reduced the value of savings allocated to summer
months and better aligns with the electric heat nature of the program savings.
Table l2 shows the updated results that identify the difference between homes that received
weatherization only versus homes that were weatherized and upgraded with an efficient heat pump.
Table 12. 2017 savings values for WAQC program
Home Type
Single-family Homes ....
Manufactured Homes...
Multi-family Homes.......
Non-profit Buildings......
Weatherization only
kWh/project kWh/ft2
1,797
1,734
nla
nla
1.16
1.36
1.16
1.16
2.48
4.30
2.48
2.48
Weatherization and heating
system change
kWh/project kwh/ft2
4,154
4,418
nla
nla
Table l2 lists the various average per-project savings values used to estimate savings in2017. There
were no changes to the values used for reporting between 2016 and 2017 . The savings values were
updated in2O16 to better align savings by home type and measures installed with the associated
installation costs. Per-home savings values will be updated in 2018 using 2015 through2016
weatherization projects to keep savings in line with home sizes and measure bundles that the agencies
are installing.
The initial phase for assessing cost-effectiveness occurs during the initial contacts between CAP agency
weatherization staff and the customer. In customer homes, the agency weatherization auditor uses the
EA5 to conduct the initial audit of potential energy savings for a home. The EA5 compares the
efficiency of the home prior to weatherization to the efficiency after the proposed improvements and
calculates the value of the efficiency change into a savings-to-investment ratio (SIR). The output of the
SIR is similar to the PCT ratio. If the EA5 computes an SIR of 1.0 or higher, the CAP agency is
Demand-Side Management 2017 Annual Report Page 109
Residential Sector-Weatherization Assistance for Qualified Customers ldaho Power Company
authorized to complete the proposed measures. The weatheization manager can split individual measure
costs between Idaho Power and other funding sources with a maximum charge of 85 percent of total
production costs to Idaho Power. Using the audit form to pre-screen projects ensures each
weatheization project will result in energy savings. The use of the audit tool is one of the primary
reasons that consistent results have been seen from recent billing analysis of weatherizationprojects.
The 2017 cost-effectiveness analysis continues to incorporate the following directives from IPUC Order
No.32788:
Applying a lOO-percent net-to-gross (NTG) value to reflect the likelihood that WAQC
weatherization projects would not be initiated without the presence of a program
a Claiming 100 percent of project savings
a Including an allocated portion of the indirect overhead costs
a Applying the lO-percent conservation preference adder
a Claiming $l of benefits for each dollar invested in health, safety, and repair measures
a Amortizing evaluation expenses over a three-year period
Customer Education and Satisfaction
The CAP agency weatherization auditor explains which measures are analyzed and why. Further
education is done during weatherization as the crew demonstrates the upgrades and how they will help
save energy and provide an increase in comfort. Idaho Power provides each CAP agency with energy
efficiency guides and energy savings tips for distribution during home visits. Any customers whose
homes are selected for post-weatheization home verification receive additional information and have
the opportunity to ask the home verifiers more questions.
Idaho Power used independent, third-party verification companies to ensure the stated measures were
installed in the homes, and to discuss the program with these customers. In 2017, home verifiers
randomly selected and visited 27 homes, requesting feedback about the program. When asked how
much customers learned about saving electricity, l8 customers answered they learned "a lot" or "some."
When asked how many ways they tried to save electricity,24 customers responded "a lot" or "some."
A customer survey was used to assess major indicators of customer satisfaction throughout the service
area. The 2017 Weatherization Programs Customer Survey was provided to all program participants in
all regions upon completion of weatherization in their homes. Survey questions gathered information
about how customers learned of the program, reasons for participating, how much customers learned
about saving energy in their homes, and the likelihood of household members changing behaviors to use
energy wisely.
Idaho Power received survey results from 169 of 201 households weatherized by the program in2017.
Of the 169 completed surveys, 165 were from Idaho customers and four were from Oregon customers.
Some highlights include the following:
Page 1 10 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Weatherization Assistance for Qual ified Customers
Over 42 percent of respondents learned of the program from a friend or relative, and another
almost 22 percent learned of the program from an agency flyer. Nearly 1 0 percent learned about
the weatheization program from direct-mail.
Over 77 percent of the respondents reported that their primary reason for participating in the
weatheization progtam was to reduce utility bills, and over 38 percent wanted to improve the
comfort of their home.
o Over 81 percent reported they learned how air leaks affect energy usage, andjust over 63 percent
indicated they learned how insulation affects energy usage during the weatheization process.
o Over 55 percent of respondents said they learned how to use energy wisely. Eighty percent
reported they were very likely to change habits to save energy, and almost 73 percent reported
they have shared all of the information about energy use with members of their household.
o Over 93 percent of the respondents reported they think the weatherization they received will
significantly affect the comfort of their home, and almost 97 percent said they were very satisfied
with the program.
o Over 84 percent of the respondents reported the habit they were most likely to change was
turning off lights when not in use, and 69 percent said that washing full loads of clothes was a
habit they were likely to adopt to save energy. Turning the thermostat up in the summer was
reported by over 56 percent of the respondents, and turning the thermostat down in the winter
was reportedby 62 percent as a habit they and members of the household were most likely to
adopt to save energy.
A summary of the survey is included in Supplement 2: Evaluation.
2018 Program and Marketing Strategies
As in previous years, unless directed otherwise, Idaho Power will continue to provide financial
assistance to CAP agencies while exploring changes to improve program delivery. The company will
continue to provide the most benefit possible to special-needs customers while working with Idaho and
Oregon WAP personnel.
Idaho Power will continue to participate in the Idaho and Oregon state monitoring process of
weatherized homes and will continue to verify approximately 10 percent of the homes weatherized
under the WAQC program via certified home-verification companies.
In 2018, Idaho Power will support the whole-house philosophy of the WAQC program and Idaho and
Oregon WAP by continuing to allow a $6,000 annual maximum average per-home cost. Based on the
required funding, Idaho Power estimates approximately 187 homes and four non-profit buildings in
Idaho will be weatherized, and approximately I I homes in Oregon will be weatherized in 2018.
In Idaho during 2018,Idaho Power expects to contribute the base amount plus available funds from
2011 to total approximately $1,360,000 in weatherizationmeasures and agency administration fees.
Of this amount, approximately $76,300 will be provided to the non-profit pooled fund to weatherize
buildings housing non-profit agencies that primarily serve qualified customers in Idaho.
a
a
Demand-Side Management 2017 Annual Report Page 111
Residential Sector-Weatherization Solutions for Eligible Customers ldaho Power Company
Weatherization Solutions for Eligible Customers
2017 2016
Participation and Savings
Participants (homes)
Energy Savings (kWh)
Demand Reduction (MW)
164
604,733
nla
232
621,653
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$1,137,209
$(56,571)'
$28,224
$1,108,862
$1,226,540
$s6,571.
$40,681
$1,323,793
Program Levelized Costs
Utility Levelized Cost ($/fWn;
Total Resource Levelized Cost ($/kwh)
$0.115
$0.1 17
$0.130
$0.1 30
BenefiUcost Ratios
Utility BenefiVCost Ratio
Total Resource BenefiUCost Ratio
0.34
0.45
0.59
0.70
Oregon Rider charges were reversed and charged to the ldaho Rider in February 2017
Description
Weatherization Solutions for Eligible Customers is an energy efficiency program designed to serve
Idaho Power residential customers in Idaho whose income falls between 175 percent and 250 percent of
the most current federal poverty level. Initiated in 2008, the program is designed to mirror the WAQC
program. These customers often do not have disposable income to participate in other residential energy
efficiency programs, and they typically live in similar housing as WAQC customers.
The Weatheization Solutions program also benefits certain customers on the WAQC waiting list. When
customer income overlaps both programs, an earlier weatherization date may be available through this
program than WAQC providing less wait time for the customer and energy savings sooner.
Potential participants are interviewed by a participating contractor to determine household occupant
income eligibility, as well as to confirm the home is electrically heated. If the home is a rental, the
landlord must agree to maintain the unit's current rent for a minimum of one year, and to help fund a
portion of the cost of weatherization. If the customer is eligible, an auditor inspects the home to
determine which upgrades will save energy, improve indoor air quality, and/or provide health and safety
for the residents. To be approved, energy efficiency measures and repairs must have an SIR of 1.0 or
higher, interact with an energy-saving measure, or be necessary for the health and safety of the
occupants.
The Weatherization Solutions for Eligible Customers program uses a home audit tool called the
HAT14.l which is similar to the EA5 audit tool used in WAQC. The home is audited for energy
efficiency measures and the auditor proposes upgrades based on the SIR ratio calculated by HATI4.l.
As in WAQC, if the SIR is 1.0 or greater, the contractor is authoizedto upgrade that measure. Measures
considered for improvement are window and door replacement; ceiling, floor and wall insulation;
Page 112 Demand-Side Management 2017 Annual Report
ldaho Power Company Residential Sector-Weatherization Sol utions for Elig ible Customers
HVAC repair and replacement; water heater repair and replacement; and pipe wrap. Also included is the
potential to replace lightbulbs and refrigerators. Contractors invoice Idaho Power for the project costs,
and if the home is a rental, a minimum landlord payment of 10 percent of the cost is required.
Idaho Power's agreement with contractors includes a provision that identifies a maximum annual
average cost per home for the program. The intent of the maximum annual average cost is to allow
contractors the flexibility to service homes with greater or fewer weatherization needs. It also provides a
monitoring tool for Idaho Power to forecast year-end outcomes.
Program Activities
ln 2017 , contractors weatherized 164Idaho homes for the program: l6 in eastern Idaho by Savings
Around Power; 70 in Idaho Power's Canyon-West Region by Metro Contractors Services, LLC.; 60 in
south-central Idaho by Home Energy Management, LLC (HEM-LLC); and l8 in the company's Capital
Region by Power Savers. Of those 164 homes weatherized, 133 were single-family and manufactured
homes, and 31 were low-income multi-family apartments where LED lightbulbs, showerheads, kitchen
and bath sink aerators, indoor clotheslines, and smoke detectors were installed.
Marketing Activities
The company used a variety of tactics to reach customers in income-eligible electrically heated homes.
In February, a bill insert was sent to 362,805 customers in Idaho and another was mailedto 345,278 in
October. The program was promoted at events targeting people with limited incomes, including seniors.
Ads and articles promoted the program in the Senior BlueBook, Blaclcfoot Morning News boomers'
edition, Idaho State Journal, Idaho Statesman, Power County Press and Aberdeen Times, Recorder
Herald, and Sho-Ban News. A flyer promoting the program was placed in giveaway bags at the Idaho
Senior games in the Eastem Region. The program was also mentioned in the March 6 edition of
News Scans. Weatherization brochures were updated in2017.
The company ran a boosted social media post in July, resulting in 1,092 link clicks and reaching nearly
28,000 people (Figure 36). Another boosted post ran in December and garnered increased online
engagement. The post had 1,447 link clicks and reached nearly 33,000 users. Weatherization tips were
also mentioned in various social media posts.
Demand-Side Management 2017 Annual Report Page 113
Residential Sector-Weatherization Solutions for Eligible Customers ldaho Power Company
@ ldaho Power
46 mins' tl
ldaho Powe/s Weatherization Solutions program ofiers free whole-
house energy upgrades to income-eligible residents who own or rent a
home heated with electricity provided by ldaho Power. Save now!
Idaho Polt'er Weatherization Programs
Free whole-hous energy efficienry upgrades for income-eligible customers.
\,^ {/1A/. r DAHoPOWER. COt,l Leam illore
1) t-i*e Q comment p strare 3-
Figure 36. Social media post for Weatherization Solutions for Eligible Customers program
Idaho Power's community relations representatives and customer representatives promoted the program
at meetings in their communities. The program specialist and customer representatives promoted the
program to home healthcare provider groups, religious groups, and members of the Idaho Nonprofit
Center. Customer representatives used updated brochures (in English and Spanish) that included current
income qualifications and location-specific contractor information. The program was also promoted at
county and resource fairs and was cross marketed with other residential energy efficiency programs,
such as Home Energy Audit.
Cost-Effectiveness
Benefit-cost ratios declined in2017, and the Weatherization Solutions for Eligible Customers program
remains not cost-effective. The 2017 program total UC B/C ratio is 0.34, and a TRC B/C ratio is 0.46.
Cost-effectiveness declined because of change in load shapes used to match energy savings with their
associated annual value and also a drop in the DSM Alternate costs by transitioning from the 2013 to
2015 IRPs for 2017 program planning. The drop occurred while there were no changes in per-home
savings nor dramatic changes in program cost structure.
Weatherization Solutions for Eligible Customers projects, similar to WAQC program guidelines, benefit
from a pre-screening of measures through a home audit process. The home audit process ensures there is
an adequate number of kWh savings to justify the project and provides more consistent savings for
billing analysis. See WAQC cost-effectiveness for a discussion of the audit and prescreening process,
which is similar for both programs.
Page 114 Demand-Side Management 2017 Annual Report
I
i
.a rF
{I
I-,-4r
rrt
ldaho Power Company Residential Sector-Weatherization Solutions for Eligible Customers
For further details on the overall program cost-effectiveness assumptions, see Supplement l:
Cost-Effectiveness.
Gustomer Satisfaction and Evaluations
A2017 customer survey was provided to all program participants upon completion of weatherization in
their homes. Survey questions gathered information about how customers learned of the program,
reasons for participating, the amount of information customers learned about saving energy in their
homes, and the likelihood that household members would change their behavior to use energy wisely.
Additionally, demographic information was gathered to determine future marketing strategies.
Idaho Power received survey results from 139 of the 164 households weatheized by the program in
2017. Key highlights include the following:
o Almost 22percent of respondents leamed of the program through a letter in the mail, and another
17 percent learned of the progmm from a friend or relative.
o Over 79 percent of the respondents reported their primary reason for participating in the
weatherization program was to reduce utility bills.
o Almost 62 percent indicated they learned how insulation affects energy usage during the
weatherization process, and over 80 percent reported they leamed how air leaks affect energy
usage. Another almost 63 percent of respondents said they learned how to use energy wisely.
o Over 78 percent reported they were "very likely''to change habits to save energy, and over
66 percent reported they have shared all of the information about energy use with members of
their household.
o Over 78 percent of the respondents reported they think the weatheization they received will
significantly affect the comfort of their home, and nearly 93 percent said they were
"very satisfied" with the program.
A summary of the report is included in Supplement 2: Evaluation.
Two independent companies performed random verifications of weatherized homes and visited with
customers about the program.In20l7,36 homes were verified, and 26 (72 percent), of those customers
reported they learned "a lot" or "some" about saving electricity in their home. Another 25 customers
(69 percent) reported they had tried "a lot" or "some" ways to save energy in their home.
2018 Program and Marketing Strategies
Idaho Power will update brochures as necessary to help spread the word about the program in all
communities. Additional marketing for the program will include bill inserts and advertisements in
various regional publications, particularly those with a senior and low-income focus. Social media ads
and boosts will be considered to target specific regions to increase and maintain program awareness.
Regional marketing will also be based on need as evident by any regional contractor's waiting list for
Weatherization Solutions services. The program will again be promoted at county fairs, home shows,
and resource fairs, as needed.
Demand-Side Management 2017 Annual Report Page 115
Com mercial/l ndustrial Sector Overview ldaho Power Company
Commercial/l ndustrial Sector Overview
Idaho Power's commercial sector consists of over 70,400 commercial, governmental, school, and
small-business customers. In 2011, the commercial sector's number of customers increased by 1,067, an
increase of 1.5 percent from 2016. The energy usage of commercial customers varies from a few kWh
each month to several hundred thousand kWh per month. The commercial sector represents 28 percent
of Idaho Power's actual total electricity sales.
The industrial and special contracts customers are Idaho Power's largest individual energy consumers.
There are I 19 Rate 19 and special contract industrial customers. These customers account for
approximately 23 percent of Idaho Power's total electricity sales.
The 2017 season was the third year of the internally managed Flex Peak Program, a demand response
program designed to reduce the demand on Idaho Power's system during periods of extreme peak
electricity use. Program results were similar to the 2016 season, and met the overall goal of 35 MW. The
program included 65 participants at l4l sites.
Idaho Power also offers the statutory-required Oregon Commercial Audits program to medium and
small commercial customers.
Table 13. 2017 commercial/industrial program summary
Total Cost Savings
Program
DemandParticipants Utility Resource Energy (kWh) (MW)
Demand Response
Flex Peak Program
Total ............
Energy Efficiency
Custom Projects
Green Motors-lndustrial
New Construction.......
Retrofits ......,.
Total .................
141 sites
170 projects
13 projects
121 projects
1,137 projects
658,156
658,156
4,265,056
12,500,303
$ 34,044,477
nla
44,765,354
143,976
17,353,820
23,161,877
85,425,027
$ 8,679,919 $ 17 ,279,117
$ 658,156 $
$ 658,156 $
2,433,596
4,343,835
$ 15,457,351
36
36
Note: See Appendix 3 for notes on methodology and column definitions.
Customer Safisfa ction a nd Eval u ations
Customer satisfaction research by sector includes the Idaho Power quarterly customer relationship
surveys that ask questions about customer perceptions related to Idaho Power's energy efficiency
programs.
Page 116 Demand-Side Management 2017 Annual Report
ldaho Power Company Commercial/l ndustrial Sector Overview
Table 14. 2017 customer satisfaction related to C&l sector programs
Customer Responses
Customer Measurements
Large-Gommercial
and lndustrial Small-Business
Percent meeting or exceeding their needs...
ln offering energy efficiency programs
With information on how to use energy wisely and efficiently
By encouraging energy efficiency with its customers
67o/o
57o/o
69%
75o/o
53o/o
6',lo/,
650/o
25o/o
Percent indicated they have participated in at least one ldaho Power
energy effi ciency program.......
Of the customers who participated in at least one program, the percent that
are "very" or "somewhat" satisfied 920 91o/o
Training and Education
Technical training and education continue to be important in helping Idaho Power customers identify
where they may have energy efficiency opportunities within their facilities. These activities increase
awareness and participation in existing energy efficiency and demand response programs, and enhance
customer satisfaction regarding the company's energy efficiency activities.
Educating customers requires working with and supporting multiple stakeholders and organizations.
Examples of key stakeholders include the Integrated Design Lab (IDL), BOMA, US Green Building
Council (USGBC), ASHRAE, and Educating customers requires working with and supporting multiple
stakeholders and organizations. Examples of key stakeholders include the Integrated Design Lab (IDL),
BOMA, USGBC, ASHRAE, and International Building Operators Association (IBOA). Through
funding provided by Idaho Power, the IDL performed several tasks aimed at increasing the energy
efficiency knowledge of architects, engineers, trade allies, and customers. Specific activities included
sponsoring a Building Simulation Users Group (BSUG), conducting Lunch &,Leam sessions held at
various design and engineering firms, and offering a Tool Loan Library (TLL).
Idaho Power also used two newsletters to educate and inform customers about energy efficiency.
Energt@Workwas mailed to customers twice in2017; the major customer representatives emailed
Energt Insights to 460 of Idaho Power's largest commercial and industrial customers each quarter.
Idaho Power delivered 10 technical classroom-based training sessions in2017. Of the l0 sessions,
one was a three-day class Refrigerating Engineers and Technical Association, Certified Refrigeration
Energy Specialist Training (RETA-CRES), one class was presented twice in two different locations
(Boise and Twin Falls), and the others were one-day classes. Topics included the following:
o Introduction to Unitary Air Conditioning Systems
o Advanced Unitary Air Conditioning Systems
o Commercial and Industrial Motor Efficiency
o Variable Frequency Drives and Energy Efficiency
o Compressed Air Challenge Level I (conducted in collaboration with United Electric)
Demand-Side Management 2017 Annual Report Page 117
Com mercial/l ndustrial Sector Overview ldaho Power Company
. f,nergy Efficiency of Chilled Water Systems
o Energy Efficiency of Cooling Towers
o Commercial and Industrial Energy Efficient Lighting Systems (Boise)
o Commercial and Industrial Energy Efficient Lighting Systems (Twin Falls)
o RETA-CRES (conducted in collaboration with NEEA)
A schedule of training events is posted on Idaho Power's website and marketed through the newsletters
Energt@Work and Energt Insights. Major customer representatives and program energy efficiency
engineers distribute electronic training announcements to their email contact lists. Commercial and
Industrial Energy Efficiency personnel or the major customer representatives also give an overview of
the commercial and industrial programs during each technical training session offered to customers.
The level of participation in 2017 remained high, with 302 attendees. Customer feedback indicated the
average satisfaction level was 93 percent. Idaho Power's average cost to deliver trainings in 2017 was
approximately $3,925 per class.
Idaho Power posted prior years' webinar recordings and related PDFs on the company's commercial
and industrial training webpage, along with a listing of all IBOA events. Idaho Power covered at least
50 percent of the cost for Idaho Power customers to take part in their educational classes including the
Building Operator Certification Level l, consisting of eight day-long classes, and Level 2, consisting of
seven day-long classes. In2017,30 Idaho Power customers attended the Level I classes. The Level 2
classes were not held in 2017, but are planned for 2018.
Field Staff Activities
Idaho Power field staff are on site with customers each day. The field staff uses a variety of
Idaho Power-developed programs, tools, and services to help customers with their energy-related
questions and challenges. The customer representatives and major customer representatives have
specific goals related to proactive activities, such as a specific number of visits or projects, designed to
engage customers in the energy efficiency programs. Additionally, program specialists and engineers
work closely with customer representatives and major customer representatives to use their established
relationships with customers. Customer representatives and major customer representatives distribute
informational materials to trade allies and other market participants who, in turn, support and promote
Idaho Power's energy efficiency programs.
Customers regularly ask how to get the most out of their energy dollar. Idaho Power staff has been
trained to properly advise customers in the wise use of energy-specific energy efficiency measures and,
when needed, can recommend where to find answers. Idaho Power is equipped with experienced
engineers, technically proficient personnel, and an extensive network of nationally recognized
organizations, contacts at neighboring western electrical utilities, and energy efficiency clearing houses
to handle energy-related questions.
Page 118 Demand-Side Management 2017 Annual Report
ldaho Power Company Commercial/lndustrial Sector-C&l Energy Efficiency Program
Commercial and lndustrial Energy Efficiency Program
2017'2016*
Participation and Savings
Participants (projects)
Energy Savings (kWh)..
Demand Reduction (MW)
1,441
85,425,027
nla
1,903
88,160,599
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$14,732,314
$701,336
$23,701
$15,457,351
$14,319,999
$508,538
$125,500
$14,954,036
Program Levelized Gosts
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/fWn;
$0.015
$0.032
$0.014
$0.026
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
3.42
1.81
4.67
2.81
*Metrics for each option (New Construction, Custom Projects, and Retrofits) are reported separately in appendices and in Supplement 1
Cosf-Erfectlyeness..2017 total includes 143,976 kWh of energy savings from 13 Green Motors projects.
Description
Three major program options targeting different energy efficiency projects are available to commercial,
industrial, governmental, schools, and small-business customers in the company's Idaho and Oregon
service areas.
Custom Projects
The Custom Projects option incentivizes energy efficiency modifications for new and existing facilities.
The goal is to encourage energy savings in Idaho and Oregon service areas by helping customers
implement energy efficiency upgrades. Incentives reduce customers' payback periods for custom
modifications that might not be completed otherwise. The Custom Projects option offers an incentive
level of 70 percent of the project cost or 18 cents per kWh for first year estimated savings, whichever is
less. The Custom Projects option also offers energy auditing services to help identify and evaluate
potential energy-saving modifi cations or projects.
Interested customers submit a pre-approval application to Idaho Power for potential modifications that
have been identified by the customers, Idaho Power, or by a third-party consultant. Idaho Power reviews
each application and works with the customer and vendors to gather sufficient information to support the
energy-savings calculations.
Once completed, customers submit a payment application; in some cases, large, complex projects may
take as long as two years or more to complete. Every payment application is verified by Idaho Power
staff or an Idaho Power contractor. All lighting projects utilize the Idaho Power lighting tool to calculate
the annual energy savings and to determine the incentive.
Demand-Side Management 2017 Annual Report Page 119
Commercial/lndustrial Sector-C&l Energy Efficiency Program ldaho Power Company
Each project is reviewed to ensure energy savings are achieved. Idaho Power engineering staff or a
third-party consultant verifies the energy savings methods and calculations. Through the verification
process, end-use measure information, project photographs, and project costs are collected.
On many projects, especially the larger and more complex projects, Idaho Power or a third-party
consultant conducts on-site power monitoring and data collection before and after project
implementation. The measurement and verification process helps ensure the achievement of projected
energy savings. Verifying applicants' information confirms energy savings are obtained and are within
program guidelines. Ifchanges in scope take place in a project, a recalculation ofenergy savings and
incentive amounts occurs based on the actual installed equipment and performance.
New Construction
The New Construction option enables customers in Idaho Power's Idaho and Oregon service areas to
apply energy-efficient design features and technologies in new construction, expansion, or major
remodeling projects. New construction and major renovation project design and construction life is
much longer than small retrofits and often encompasses multiple calendar years. Originated in2004,the
program currently offers a menu of measures and incentives for efficient lighting, cooling, building
shell, controls, appliances, and refrigeration options. These measures may otherwise be lost
opportunities for savings on customers' projects.
Twenty-four prescriptive measures are offered: interior lighting, exterior lighting, daylight photo
controls, occupancy sensors, high-efficiency exit signs, efficient A/C and heat pump units, efficient
variable refrigerant flow units, efficient chillers, air-side economizers, direct evaporative coolers,
evaporative pre-coolers on air-cooled condensers, reflective roof treatment, energy-management control
systems, guest room energy-management systems, HVAC variable-speed drives, kitchen hood
variable-speed drives, onion/potato shed ventilation variable-speed drives, efficient laundry machines,
ENERGY STAR@under-counter dishwashers, ENERGY STAR commercial dishwashers, refrigeration
head-pressure controls, refrigeration floating-suction controls, efficient condensers, and smart
power strips.
Retrofits
The Retrofits option is Idaho Power's prescriptive measure option for existing facilities. This part of the
program encourages customers in Idaho and Oregon to implement energy efficiency upgrades by
offering incentives on a defined list of measures. Eligible measures cover a variety of energy-saving
opportunities in lighting, HVAC, building shell, variable-frequency drives (VFD), food-service
equipment, and other commercial measures. Customers can also apply for non-standard lighting
incentives. A complete list of the measures offered through Retrofits is included in Supplement l:
Cost-Effectiveness.
Program Activities
Often, projects exist that include scope that spans across multiple C&I Energy Efficiency program
options. Prior to 2017, customers and trade allies had to fill out applications for each applicable program
offering, while others would only apply through one program and perhaps not realize that multiple
incentive paths were possible. Therefore, Idaho Power added a Custom Projects measure check box and
a Custom Projects tab to the New Construction Application. Not only did this function create visibility
Page 120 Demand-Side Management 2017 Annual Report
ldaho Power Company Commercial/lndustrial Sector-C&l Energy Efficiency Program
for Custom Projects potential, it also eliminated the need to fill out multiple applications for projects
with scope spanning the prescriptive and custom incentive paths.
Custom Projects
Incentive levels for the non-lighting projects remained the same in2017, at 18 cents per kWh of first-
year savings with a 7O-percent project cost cap on the incentive.
The Custom Projects option had another very successful year with a total of 170 projects, of which four
were in Oregon. Custom Projects achieved energy savings of 44,765,354 kwh. Energy savings
decreased in 2017 by 6 percent over 2016, from 47,519 MWh to 44,765 MWh. Idaho Power also
received 176 new applications representing a potential of 48,075 MWh of savings on future projects.
Approximately 90 percent of large commercial and industrial customers have participated in the Custom
Projects option. With the high percentage of customers who have taken advantage of the program,
deeper energy savings continue to be challenging to achieve. The company is addressing this ongoing
challenge in several ways by continuing to use multiple channels to reach customers and to encourage
new energy-saving modifications. The company continues to expand the cohort offerings to new
customers and new sectors. Table 15 indicates the program's 2017 annual energy savings by primary
project measures.
Table 15. 2017 Custom Projects annual energy savings by primary project measure
Program Summary by Measure Number of Projects kWh Saved
Commissioning
VFD
6
32
3
6
84
1
1
13
24
170
2,454,702
6,650,9s3
1,832,897
509,777
9,868,688
1,094,602
850,203
7,454,336
14,049,196
44,765,354
Compressed Air
Controls
HVAC...
Lighting
Other....
Pump...
Refrigeration
' Does not include Green Motor lnitiative project counts and savings.
Facility energy auditing, customer technical training, and education services are key components used to
encourage customers to consider energy efficiency modifications. The Municipal Water Supply
Optimization Cohort (MWSOC), Wastewater Energy Efficiency Cohort (WWEEC), and CEI Cohort for
Schools program offerings are also driving a significant number of new projects in addition to increasing
vendor engagement from the Streamlined Custom Efficiency (SCE) offering. The 2017 activities in the
key components are described below.
Facility Energy Auditing
Idaho Power funds the cost of engineering services, up to $3,500, for conducting energy scoping audits
to encourage its larger customers to adopt energy efficiency improvements. Currently, there are l1 firms
on contract to provide scoping audits and general energy efficiency engineering support services.
Demand-Side Management 2017 Annual Report Page 121
Commercial/lndustrial Sector-C&l Energy Efficiency Program ldaho Power Company
In2017,Idaho Power consultants completed 4l scoping audits and five detailed audits on behalf of
Idaho Power customers. These audits identified over 13,500 MWh of savings potential. Most of the
customers engaged in these audits used the information to move forward with projects or expressed
interest in moving forward in the near future.
Program Education and Offerings
Custom Projects engineers and the major customer representatives visited large-commercial and
industrial customers in 2017 to conduct initial facility walk-throughs, commercial/industrial efficiency
program informational sessions, and training on specific technical energy-saving opportunities. In
addition, Idaho Power held ten comprehensive, targeted technical training sessions as described in the
Commercial and Industrial overview section. Custom Projects engineers also gave presentations on
Idaho Power programs and offerings at the International Society of Healthcare Engineers (ISHE)
Conference and the Idaho Green Building and Energy Conference . ln 2017 , Custom Projects continued
four offerings to increase the total program savings-WWEEC, MWSOC, SCE, and the CEI Cohort for
Schools.
Wastewater Energy Effi ciency Cohort
In January 2014, Custom Projects launched WWEEC, a cohort training approach to low-cost or no-cost
energy improvements. WWEEC was a two-year engagement with 11 Idaho Power service area
municipalities and ended in 2016.
Year-two incentives and savings totaled $4,040 and2,454,702 kWh/year. In all cases, the incentive was
capped at 70 percent of the eligible costs. Year-two incentives and savings were processed in2017.
Additionally, some WWEEC participants completed capital projects that were encouraged and discussed
in the workshops and energy audits. These capital projects' savings are captured separately and not
included in the above number. Year-two of the offering consisted of phone call check-ins with the
participants and model data updates.
Municipal Water Supply Optimization Cohort
The MWSOC officially launched in January 2016. The goal of the cohort was to equip water
professionals with the skills necessary to identify and implement energy efficiency opportunities on their
own, and to ensure that these energy and cost savings are maintained long term.
Early in2011, it was determined to extend the 18-month cohort to January 2018 to include a fvll24
months of activity. There were some early adopters who started saving the first spring and into the busy
summer watering months, as well as some late adopters who started saving late in the first year and went
strong past the original 18-month period. An extended approach allowed for a year-one and a year-two
savings period in lieu of one savings period. Incentive payments will be made and year-one savings will
be accounted for in early 2018. January 2017 started the second year of the offering, activities included
phone calls with the participants, in-person visits, and model data updates.
Due to involvement with the WWEEC and MWSOC offerings, Custom Projects engineers also set up
multiple program informational meetings with the area civil engineering firms specializing in water and
wastewater designs to educate them on the Commercial and Industrial Energy Efficiency Program, the
audit process, energy efficiency opportunities, and available tools and resources. A presentation on
Page 122 Demand-Side Management 2017 Annual Report
ldaho Power Company Commercial/lndustrial Sector-C&l Energy Efficiency Program
Idaho Power water and wastewater offerings was given at the 2017 Idaho Energy and Green Building
Conference, and Idaho Power hosted a booth at the 2017 Department of Environmental Quality (DEQ)
Water Reuse Conference.
Continuous Energy Improvement Cohort for Schools
The goal of this cohort is to equip school district personnel with hands-on training and guidance to help
get the most out of their systems while reducing energy consumption. The Cohort for Schools Kickoff
Workshop was held on January 26,2017, and nine school districts were represented and introduced to
the CEI concepts and planned activities for the cohort. From there, each district identified three pilot
school facilities to focus on. Energy performance tracking models were built for each pilot facility based
on historical utility information, occupation data, and facility equipment details.
An opportunity register was created for each facility detailing low-cost and no-cost opportunities to
reduce energy consumption based on site visits. A monthly check-in and coaching call was conducted
each month for each school district to review opportunity register items and discuss their current
activities. Four training webinars were delivered to the participants that included training on optimizing
their HVAC systems, building effective teams, and understanding their electric bills. A mid-term
workshop was held on July 20 where each district reported their experiences and results up to that date.
An Energy Awareness Tool Bag was provided at the mid-term workshop that included tools staff could
use to help find and quantify energy-reducing opportunities.
Starting in the fall, scoping audits were provided for each participating school district, which identified
capital project opportunities, in addition to the low-cost measures being implemented via the cohort, to
help aid in the strategic capital planning process. Idaho Power program and incentive information, along
with numerous other energy-saving resources pertinent to school facilities, were provided in hard copy
and on flash drive to each school district.
The 2017 activities concluded with a workshop on December 14 where the participants summaized
their efforts and discussed their plans for implementing more energy-savings concepts within their
respective school districts. The first year of the CEI Cohort for Schools was complete at the end of 2017.
Idaho Power will finalize energy savings and eligible costs early in 2018 and provide the associated
incentives to each participating school district.
Streamlined Custom Efficiency
Started in 2013, the SCE offering continues to keep vendor engagement high and provides custom
incentives for small compressed-air system improvements, fast-acting doors in cold-storage spaces,
refrigeration controllers for walk-in coolers, and process-related VFDs. This offering targets projects
that may have typically been too small to participate in the Custom Projects option due to the resources
required to adequately determine measure savings. Idaho Power contracted with a third party to manage
SCE data collection and analysis for each project. In2017, the SCE offering processed 44 projects,
totaling 4,388,445 kWh per year of savings and $681,475 in incentives paid.
New Construction
The New Construction option continued to experience increased participation in 2017 - ln2017 , l2l
projects were completed, the largest total number of projects completed in a calendar year, resulting in
Demand-Side Management 2017 Annual Report Page 123
Commercial/lndustrial Sector-C&l Energy Efficiency Program ldaho Power Company
11,353,820 kWh in annual energy savings in Idaho and Oregon. The total number of projects increased
by over 4 percent from I l6 projects in2016.
Maintaining a consistent offering is important for large projects with long construction periods,
though changes are made to enhance customers' options or to meet new code changes. Idaho Power tries
to keep the New Construction option consistent by making less frequent changes, approximately every
other year. The option was last modified in mid-2016 to include the addition of four new measures:
evaporative pre-coolers on air-cooled condensers, kitchen hood variable-speed drives, onion/potato shed
ventilation variable-speed drives, and smart-strip power strips.
Thirty-nine projects received the Professional Assistance Incentive, an incentive given to architects
and./or engineers for supporting technical aspects and documentation of the project, in2017 (equal to 10
percent of the participant's total incentive, up to a maximum amount of $2,500) compared to 30 projects
in2016.
Idaho Power customer representatives visited five architectural and engineering firms in Boise,
Meridian, Garden City, Idaho Falls, and Pocatello in2017. Customer representatives visited with
28 professionals to build relationships with the local design community, and to discuss Idaho Power's
commercial and industrial energy efficiency programs. Two of the firms had not used energy efficiency
programs before and are now engaging in projects with Idaho Power.
The New Construction option continued random installation verification on 10 percent of projects in
2017. The purpose of the verifications is to confirm program guidelines and requirements are adequate
and ensure participants are able to provide accurate and precise information with regard to energy
efficiency measure installations. The IDL completed on-site field verifications on 14 of the 121 projects,
which encompass over l1 percent of the total completed projects in the program. Out of the 14 projects
verified, only minor discrepancies were discovered. The minor discrepancies consist of the addition or
subtraction of lighting fixtures compared to what was claimed on the application.
In2017,Idaho Power made the following program improvements in response to recommendations in the
2016 impact evaluation by Leidos Engineering:
o Recommendation: "Review fundamental units of measure used to calculate incentives and
energy savings, and consider opportunities to align those units where possible for improved
clarity on the application and in verifying savings." The units of measure used to calculate
incentives and energy savings are currently being reviewed by a third party. Idaho Power
contracted with ADM in2017 to update the Technical Reference Manual (TRM). The revised
TRM will provide updated savings and units of measure where necessary for existing measures.
The New Construction application will be modified in 2018 to include updated measures and add
clarity to the units of those measures.
o Recommendation: "Investigate whether the program should limit eligibility of variable-speed
drives on HVAC pumps and fans, lighting occupancy sensors, and/or energy management
controls, where some of those measures or the operating conditions enabled by those measures
are required by building energy code." ADM will update the TRM to address code changes that
occurred January 1,2018, in Idaho. The revised TRM will provide updated savings for existing
measures and will define new eligibility requirements where necessary for New Construction.
Page 124 Demand-Side Management 2017 Annual Report
ldaho Power Company Commercial/lndustrial Sector-C&l Energy Efficiency Program
Recommendation: "Review eligible energy management control strategies and energy savings
assumptions relative to other control-based measures to ensure that the measure 'stacking'
methodology employed to adjust for multiple measures' interactive effects fully avoids 'double
counting' savings enabled by the combination of the equipment and the controls." Idaho Power
takes into account measure-stacking effects based on the methodology provided in the 2015
TRM. The revised TRM will provide an updated methodology to adjust savings as necessary for
stacking effects.
a
Retrofits
The Retrofits option continued to experience good participation and energy savings in2017. Affordable
LED lighting comprised the majority of those projects. Idaho Power facilitated nine technical lighting
classes across its service area targeting electrical contractors and large customers, with 232 in
attendance. In addition, Idaho Power piloted an advanced lighting controls class with 17 electrical
contractors in attendance. The pilot class was offered by the Design Lights Consortium (DLC), and
NEEA contributed funds through its Luminaire Level Lighting Controls (LLLC) Initiative. Contractor
feedback on the class was favorable. The DLC used the feedback to develop its next round of advanced
lighting control classes.
Idaho Power staff and contractors contacted numerous trade allies across the service area to respond to
inquiries, strengthen relationships, encourage participation, increase knowledge of the incentives,
and receive feedback about the market and individual experiences. This targeted outreach was to
electrical contractors, electrical distributors, HVAC contractors, and food-service equipment suppliers.
Idaho Power continued its contracts with Evergreen Consulting Group, LLC; Honeywell, Inc.; and RM
Energy Consulting to provide ongoing program support for lighting and non-lighting reviews and
inspections, as well as trade ally outreach.
In2017,Idaho Power made the following program improvements in response to observations in the
2016 impact evaluation by Leidos Engineering:
o Observation: "Default wattage values for the certain types of lighting should be checked in the
lighting calculator." Idaho Power response: The company retained a third party to review its
default lighting wattage values used within its lighting tool. The third party found that Idaho
Power's default wattages are within the range of what other utilities in the region are using;
however, they did recommend three wattage adjustments. Idaho Power will incorporate these in
its 2018 updated lighting tool.
o Observation: "Clarification of how energy savings are attributed between measures that may be
overlapping should be considered." Idaho Power response: This observation was regarding one
non-lighting HVAC project. Idaho Power has retained a third party to evaluate this observation
as part of its TRM review and update. The company will incorporate the results from the TRM
update.
o Observation: "While most of the project files had good explanatory notes, for projects that are
multi-phased, reviewers should especially be vigilant to note in the files the differences between
the supporting invoicing and/or other documentation and the measures that are approved for the
particular phase." Idaho Power response: There are projects where the invoices contain
Demand-Side Management 2017 Annual Report Page 125
Commercial/lndustrial Sector-C&l Energy Efficiency Program ldaho Power Company
additional items/work outside the scope of the project being incentivized. Idaho Power has
requested its project reviewers make notes in the project files when there are items on the invoice
outside the project scope.
Marketing Activities
Since combining the separate cornmercial and industrial programs into this larger, simplified program,
Idaho Power has continued to market the C&I Energy Efficiency Program options to trade allies,
customers, and professional consultants who historically participated in only one commercial and
industrial pro gram offering.
Several print ads highlighting program participants and the idea that all customers want to save money
ran in 2011: Alaska Airline's Horizon Air Magazine,BOMAmembership directory and symposium
program, Idaho Association of General Contractors membership directory, Grow Smart Awards event
program, the ldaho Business Review, and Business Insider. Additionally, Idaho Power sponsored the
Construction section in the ldaho Business Review's Book of Lists, which included an ad, company
logo in the table of contents, and an article highlighting Idaho Power and the company's energy
efficiency programs.
Idaho Power also revised the C&I Energy Efficiency Program brochure, business cards, and industry-
specific energy efficiency tip brochures to promote the options as a single entity and to ensure a more
consistent look among all marketing materials. The company also developed product technical sheets
that provide in-depth information on various incentives and their paybacks.
In March, a bill insert highlighting how Idaho Power's incentives can save customers money was
included in38,142 business customers' bills. A similar bill insert was sent in67,677 business customers'
bills in August to promote the program. The company also sent a letter to 230 architects and engineers
promoting the New Construction option, while mentioning the Retrofits and Custom Projects options.
Idaho Power sent a direct-mail to 24,113 business customers in April and23,724 business customers in
November highlighting the Retrofits option and informing customers of the New Construction and
Custom Project incentives. The direct-mail makes customers aware of the company's energy saving
opportunities and encourages them to contact their customer representative to learn more.
In late 2017, the company began using paid Linkedln ads to promote the C&I Energy Efficiency
Program. Idaho Power placed three ads targeted toward a variety ofjob titles that typically have an
interest in or input into energy efficiency projects, including C-suite executives, engineers,
sustainability, maintenance, and facilities contacts. Targeting was only available to Linkedln users in the
Boise and Pocatello areas, and Linkedln determined that approximately 62,000 individuals met the
target audience. The ads resulted in 130,198 impressions;822 engagements though website clicks, likes,
shares, comments, and new follows; and an average click-through rate of 0.583 percent
Custom Projects
Idaho Power's Custom Projects option is unique from the company's other energy efficiency options by
providing individualized energy efficiency solutions to a somewhat small number of customers.
Idaho Power's customer representatives often act as the company's sales force. Marketing supports the
customer representatives and program specialists and engineers by providing written program materials
to help them inform customers of the measures and benefits available to them. In2017,Idaho Power
Page 126 Demand-Side Management 2017 Annual Report
ldaho Power Company Commercial/lndustrial Sector-C&l Energy Efficiency Program
created a flyer specific to the streamlined custom energy efficiency incentives. The company also placed
an ad in the ldaho Business Review as part of the publication's Top Projects Awards that congratulated
the l0 companies that had the most energy savings throughout the year.
With the launch of the CEI Cohort for Schools, Idaho Power created numerous materials to promote and
support the cohort. The company developed promotional flyers and letters, stickers encouraging students
and faculty to turn off the lights, a tips PowerPoint for use on school TV monitors, and a sample school
newsletter article. Idaho Power also posted about the cohort on Facebook and Twitter, and sent a News
Briefs article to local media.
The company also released a booklet in late 20ll that featured information and results on Idaho Power's
Wastewater Energy Efficiency Cohort, information on how to join future cohorts, and tips for
wastewater facilities to save energy.
Cost-Effectiveness
Custom Projects
All projects submitted through the Custom Projects option must meet cost-effectiveness requirements,
which include TRC, UC, and PCT tests from a project perspective. The program requires all costs
related to the energy efficiency implementation and energy-savings calculations are gathered and
submitted with the program application. Payback is calculated with and without incentives, along with
the estimated dollar savings for installing energy efficiency measures. As a project progresses,
any changes to the project are used to recalculate energy savings and incentives before the incentives are
paid to the participant. To aid in gathering or verifying the data required to conduct cost-effectiveness
and energy-savings calculations, third-party engineering firms are sometimes used via a scoping audit,
detailed audit, or engineering measurement and verification services available under the Custom
Projects option. Details for cost-effectiveness are in Supplement l: Cost-Effectiveness.
New Construction
To calculate energy savings for the New Construction option, Idaho Power verifies the incremental
efficiency of each measure over a code or standard practice installation baseline. Savings are calculated
through two main methods. When available, savings are calculated using actual measurement
parameters, including the efficiency of the installed measure compared to code-related efficiency.
Another method for calculating savings is based on industry standard assumptions, when precise
measurements are unavailable. Since the New Construction option is prescriptive and the measures are
installed in new buildings, there are no baselines of previous measurable kWh usage in the building.
Therefore, Idaho Power uses industry standard assumptions from the International Energy Conservation
Code (IECC) to calculate the savings achieved over how the building would have used energy absent of
efficiency measures.
New Construction incentives are based on a variety of methods depending on the measure type.
Incentives are calculated mainly through a dollar-per-unit equation using square footage, tonnage,
operating hours, or kW reduction.
Based on the current deemed savings value from the TRM, nearly all measures were cost-effective, with
the exception of some air conditioning units and daylight photo controls. Idaho Power determined these
measures met at least one of the cost-effectiveness exceptions outlined in OPUC Order No. 94-590.
Demand-Side Management 2017 Annual Report Page 127
Commercial/lndustrial Sector-C&l Energy Efficiency Program ldaho Power Company
Idaho Power had received a cost-effectiveness exception on these measures when it filed changes to the
program rn2014 under Advice No. 14-10. When Idaho Power filed Advice No. l6-08 for the combined
commercial and industrial program, the company requested and received another cost-effectiveness
exception for variant refrigerant flow (VRF) heat pumps.
To prepare for 2018 program changes, ADM, under contract with Idaho Power, will update the TRM for
New Construction in 2018. The TRM, which provides savings and costs related to existing and new
measures for the New Construction option, will be updated to include the IECC 2015 baseline. These
new savings will be applied in the mid-2018 New Construction update.
Complete measure-level details for cost-effectiveness can be found in Supplement l: Cost-Effectiveness.
Retrofits
In 2017, Idaho Power used most of the same savings and assumptions as were used in 2016 for the
Retrofits option. For all lighting measures, Idaho Power uses a lighting tool calculator developed by
Evergreen Consulting, Group LLC. An initial analysis was conducted to see if the lighting measures
shown in the tool were cost-effective based on the average input of watts and hours of operation,
while the actual savings for each project are calculated based on specific information regarding the
existing and replacement fixture. For most non-lighting measures, deemed savings from the TRM or
RTF are used to calculate the cost-effectiveness. To prepare for 2018 program changes, ADM,
under contract with Idaho Power, will update the TRM for the Retrofit option. The TRM provides
savings and costs related to existing and new measures for the Retrofit option. The TRM will be updated
to include the IECC 2015 baseline for several heating and cooling measures.
Several measures that are not cost-effective remain in the program. These measures include high-
efficiency A/C units and heat pump units. After reviewing these measures, Idaho Power determined the
measures met at least one of the cost-effectiveness exceptions outlined in OPUC Order No. 94-590.
These cost-effectiveness exceptions were approved by the OPUC in Advice No 14-06 in2014.
When Idaho Power filed Advice No. l6-08 for the combined commercial and industrial program,
the company requested and received another cost-effectiveness exception for VRF heat pumps.
Complete measure-level details for cost-effectiveness can be found in Supplement l: Cost-Effectiveness.
C ustomer Satisfaction and Evaluations
Customer satisfaction with regard to the C&l Energy Efficiency Program is mentioned in the
Commercial and Industrial Sector Overview.
ln20ll, a process evaluation for all of the C&l Energy Efficiency Program options was conducted by
DNV-GL. DNV-GL reported that overall, the program is well-run. Program staff know their
objectives and manage toward them proactively. There is well-written documentation for many of
the administrative tasks. Application forms are easy to navigate and contain features that reduce
applicant burden. The marketing materials are visually appealing and follow industry best practices.
Tracking databases contain all necessary information, and are consistent with project files, except in a
few minor instances. QA/QC procedures are well-documented, and the inspection reports are detailed
and thorough.
Page 128 Demand-Side Management 2017 Annual Report
ldaho Power Company Commercial/lndustrial Sector-C&l Energy Efficiency Program
While DNV GL provided several recommendations, they discovered no fundamental shortcomings or
deficiencies in the way the program is run. Recommendations from this evaluation will be considered in
2018, and any action taken will be reported in the 2018 DSM Annual Report.
A copy of the evaluation can be found in Supplement 2: Evaluation.
2018 Program and Marketing Strategies
Idaho Power will expand its promotion of the C&I Energy Efficiency Program to additional online and
print business publications. Below are specific strategies that apply to the individual components of
the program.
Custom Projects
Over the years, the Custom Projects option has achieved a high service-area penetration rate. As stated
previously, approximately 90 percent of the large-power service customers have participated in the
Custom Projects option. The company is actively working to support these customers in new ways and
find additional opportunities for cost-effective energy saving projects.
Additional program offerings are currently under consideration for implementation in 2018, including an
Eastern Idaho Municipal Water Strategic Energy Management (SEM) Cohort and an SEM Continuation
of Services offering for the customers who are engaged and are interested in continuing their success, or
have improved their readiness for SEM engagement.
Activities and coaching will continue for the MWSOC participants, and the final report-out workshop
will be held in spring of 2018. Idaho Power is also investigating details related to continuation and./or
expansion of the CEI Cohort for Schools offering in 2018.
Idaho Power will continue to provide site visits by Custom Projects engineers and energy scoping audits
for project identification and energy-savings opportunities; measurement and verification of larger,
complex projects; technical training for customers; and funding for detailed energy audits for larger,
complex projects.
Custom Projects will continue to be marketed as part of Idaho Power's C&I Energy Efficiency Program.
New Construction
Idaho Power will continue to perform random post-project verifications on a minimum of 10 percent of
completed projects, sponsor technical training through the IDL to address the energy efficiency
education needs of design professionals throughout the Idaho Power service area, and build relationships
with local design professionals by targeting Idaho Power's Twin Falls and Canyon areas. A review of all
measures began in late 2017 andwill continue. into 2018. Results of that review will be implemented in
mid-2018 to meet new code changes.
The New Construction option will continue to be marketed as part of Idaho Power's C&I Energy
Efficiency Program.
Retrofits
Idaho Power will offer an advanced lighting controls class to trade allies. In addition, the lighting and
non-lighting measures will be reviewed and any resulting updates will be implemented mid-2018.
Idaho Power will again coordinate with NEEA and the DLC to offer another advanced lighting control
class in 2018.
Demand-Side Management 2017 Annual Report Page 129
Commercial/lndustrial Sector-C&l Energy Efficiency Program ldaho Power Company
Retrofits will continue to be marketed as part of Idaho Power's C&I Energy Efficiency Program.
Page 130 Demand-Side Management 2017 Annual Report
Flex Peak Program
2017 2016
ldaho Power Company Commercial/lndustrial Sector-Flex Peak Program
Participation and Savings
Participants (sites)
Energy Savings (kWh)
Demand Reduction (MW)
137
nla
42
'141
nla
36
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$86,861
$231,285
$340,010
$658,156
$105,116
$247,897
$414,984
$767,997
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
nla
nla
nla
nla
BenefiUGost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
Description
The Flex Peak Program is a voluntary program available in Idaho and Oregon service areas.
It's designed for Idaho Power's large-commercial and industrial customers, with the objective to
reduce the demand on Idaho Power's system during periods of extreme peak electricity use.
Flex Peak Program participants earn a financial incentive for reducing load during peak electricity use:
non-holiday weekdays, June 15 to August 15, between the hours 2:00 p.m. and 8:00 p.m. Reduction
events may be called a maximum of 60 hours per season.
Customers with the ability to offer load reduction of at least 20 kW are eligible to enroll in the program.
The 20-kW threshold allows a broad range of customers to participate in the program. Participants
receive notification of a load reduction event two hours prior to the start of the event, and events last
between two to four hours.
The program originated in 2009 as the FlexPeak Management program managed by a third-party
contractor. In 2015, Idaho Power took over fuIl administration, and changed the name to Flex Peak
Program. The IPUC issued Order No. 33292 on May 7,2015, while the OPUC approved Advice No.
15-03 on May 1,2015, authorizing Idaho Power to implement an internally managed Flex Peak Program
(Schedule No. 82 in Idaho and Schedule No. 76 in Oregon), and to continue recovery of its demand
response progmm costs in the previous manner.
Program Activities
During the off season, the company filed a Tariff Advice with the Commission to revise Schedule 82,
Flex Peak Program on December 16,2016. The five main requests were to clarify aggregated and
single-site metering reductions, add text messaging as a notification option to the program, outline the
process for changing nomination amounts, add a bill credit option for incentive payments, and
Demand-Side Management 2017 Annual Report Page 131
nla
nla
nla
nla
Commercial/lndustrial Sector-Flex Peak Program ldaho Power Company
implement the auto-enrollment option for customers each season. The IPUC approved the Tariff Advice
as filed on January 20,2017 , with an effective date of February 1,2017 .
In2017,65 participants enrolled 141 sites in the program. Existing customers were automatically
re-enrolled in the program. Of those 141 sites, five were new for 2017 . Participants had a committed
load reduction of 35.1 MW in the first week of the program and ended the season with an amount of
35.8 MW. This weekly commitment, or nomination, was comprised of all l4l sites, 136 of which had
participated in the 2016 season. The maximum realization rate during the season was 98 percent, and the
average for all three events combined was 81 percent. The realization rate is the percentage of load
reduction achieved versus the amount of load reduction committed for an event. The highest hourly load
reduction achieved was 36 MW during the June 26 event.
The first event was called on Monday, June 26.Participants were notified at2:00 p.m. of a four-hour
event from 4:00 p.m. to 8:00 p.m. The total nomination for this event was 35.1 MW for each hour.
The average load reduction was 34.4 MW, with the highest hourly load reduction of 36 MW from
6:00 p.m. to 7:00 p.m. The realization rate for this event was 98 percent.
A second event was called on Friday, July 14. Participants were notified at2:00 p.m. of a four-hour
event from 4:00 p.m. to 8:00 p.m. The total nomination for this event was 35.4 MW for each hour.
The average load reduction was 26.4 MW, with the highest hourly load reduction of 28.4 MW from
4:00 p.m. to 5:00 p.m. The realization rate for this event was 75 percent. The lower realization rate for
this event was primarily because some larger sites run reduced shifts on Fridays while others close early
on Fridays.
The third event was called on Wednesday, August 2. Participants were notified at2:00 p.m. of a four-
hour event from 4:00 p.m. to 8:00 p.m. The total nomination for this event was 35.8 MW. The average
load reduction was 25.1 MW, with the highest hourly load reduction of 25.5 MW from 5:00 p.m. to
6:00 p.m. The realization rate for this event was 70 percent. The lower realization rate for this event was
primarily because some larger sites underperformed or had reduced participation due to vital operational
needs. One larger customer with seven sites did not participate at all due to operational constraints.
Marketing Activities
Idaho Power developed new program literature including an industry-specific load-reduction tips flyer.
The Flex Peak Program was also promoted along with the C&I Energy Efficiency Program. Additional
details can be found in the Marketing section of this report.
Customer representatives conducted field visits in early spring to identify characteristics that
make successful program participants based on load size, load traits, and type of operation.
Customer representatives also communicated available incentive amounts based on customer load size.
Cost-Effectiveness
Idaho Power determines cost-effectiveness for its demand response program under the terms of IPUC
Order No. 32923 and OPUC Order No. 13-482. Under the terms of the orders and the settlement, all of
Idaho Power's demand response programs were cost-effective for 2011.
Page 132 Demand-Side Management 2017 Annual Report
ldaho Power Company Commercial/lndustrial Sector-Flex Peak Program
The Flex Peak Program was dispatched for 12 event hours and achieved a maximum reduction of
36 MW. The total cost of the program in2017 was $658,156. Had the Flex Peak Program been used for
the full 60 hours, the cost would have been approximately $928,000.
A complete description of Idaho Power cost-effectiveness of its demand response programs is included
in Supplement I : Cost-Effectiveness.
Gustomer Satisfaction and Evaluations
Idaho Power did not conduct a post-season survey this year because there were no significant changes
made to the program from the last two seasons. The prior two years' surveys were favorable, and the
company believes conducting a survey every two to three years will reduce survey fatigue, considering
this customer segment also participates in the quarterly Customer Satisfaction Research Survey
conducted by Burke, Inc.
An evaluation of the potential load reduction impacts in20ll was conducted internally by Idaho Power.
The goal of the review performed by Idaho Power was to calculate the load reduction in MW for the
program. The analysis also verified load reduction per site and per event. A copy of the results of this
study is located in Supplement 2: Evaluation.
2018 Program and Marketing Strategies
The company will continue to communicate the value proposition with enrolled customers and the
importance of active participation when events are called. Idaho Power will meet with existing
participants during the off-season to discuss past-season performance and upcoming season details.
For the upcoming season, Idaho Power plans to focus on retaining currently enrolled customers.
Under the terms of IPUC Order No. 32923 and OPUC Order No. 13-482, Idaho Power does not plan to
actively market this program, however, it will enroll new customers who show interest and are a good fit
for the program. The program will be jointly marketed along with Idaho Power's applicable energy
efficiency programs as needed. The company will use its customer representatives to retain the currently
enrolled sites and encourage new sites to participate. See the Marketing section of this report for
20 1 8 marketing strategies.
Demand-Side Management 2017 Annual Report Page '133
Oregon Commercial Audits
2017 2016
Commercial/lndustrial Sector-Oregon Commercial Audits ldaho Power Company
Participation and Savings
Participants (audits)
Energy Savings (kWh)
Demand Reduction (MW)
7
nla
nla
13
nla
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$o
$8,102
$0
$8,102
$o
$7,717
$o
$7,717
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/fWn1
nla
nla
nla
nla
BenefiUGost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
Description
Oregon Commercial Audits identifies opportunities for commercial building owners to achieve energy
savings. Initiated in 1983, this statutory required program (ORS 469.865) is offered under Oregon Tariff
Schedule No. 82.
Through this program, Idaho Power provides free energy audits, evaluations, and educational products
to customers. Energy audits provide the opportunity to discuss utility incentives available to customers
who install qualifying energy efficiency measures. Business owners can decide to change operating
practices or make capital improvements designed to use energy wisely.
Program Activities
Thirteen customers requested assistance in 2017 . Of those requests, EnerTech Services, a third-party
contractor, completed six audits, Idaho Power personnel completed five audits, and two customers
received energy-saving tips and information after they decided a full audit was not needed. The costs
were higher in2017 from 2016 because the third-party contractor performed two more audits than the
prior year.
Auditors inspected the building shell, HVAC equipment, lighting systems, and operating schedules,
if available, and reviewed the customers' past billing data. Additionally, these visits provided a venue
for auditors to discuss incorporating specific business operating practices for energy savings, and to
di stribute energy e ffi ciency pro gram information.
Marketing Activities
Idaho Power sent its annual direct-mailing to 7,549 Oregon commercial customers in September
regarding the program's no-cost or low-cost energy audits, and the available energy-saving tips and
resources information.
Page 134 Demand-Side Management 2017 Annual Report
nla
nla
nla
nla
ldaho Power Company Com mercial/l nd ustrial Sector-Oregon Com mercial Audits
Cost-Effectiveness
As previously stated, the Oregon Commercial Audits program is a statutory program offered under
Oregon Schedule 82, the Commercial Energy Conservation Services Program. Because the required
parameters of the Oregon Commercial Audit program are specified in Oregon Schedule 82 and the
company abides by these specifications, this program is deemed to be cost-effective. Idaho Power claims
no energy savings from this program.
Gustomer Satisfaction and Evaluations
Idaho Power conducted no customer satisfaction surveys or evaluations in 2017.
Anecdotally, customers reported being pleased with the audit process because the audits helped identify
energy-saving opportunities that were not obvious.
2018 Program and Marketing Strategies
The Oregon Commercial Audits program will continue to be an important avenue for Idaho Power to
help customers identify energy-saving opportunities.
Idaho Power will continue to market the program through the annual customer notification.
Demand-Side Management 2017 Annual Report Page 135
I rrigation Sector Overview ldaho Power Company
lrrigation Sector Overview
The irrigation sector is comprised of agricultural customers operating water-pumping or water-delivery
systems to irrigate agricultural crops or pasturage. End-use electrical equipment primarily consists of
agricultural irrigation pumps and center pivots. The irrigation sector does not include water pumping for
non-agricultural purposes, such as the irrigation of lawns, parks, cemeteries, golf courses, or domestic
water supply.
In December 2017, the active and inactive irrigation service locations totaled 20,932 system-wide.
This was an increase of 1.4 percent compared to 2016, primarily due to the addition of service
locations for pumps and pivots to convert land previously furrow irrigated to sprinkler irrigation.
Irrigation customers accounted for 1,771,813 MWh of energy usage in2017, which was a decrease from
2016 of approximately 9.5 percent primarily due to variations in weather. This sector represented nearly
12percent of Idaho Power's total electricity sales, and approximately 28 percent of July sales.
Energy usage for this sector has not changed significantly in many years; however, there is substantial
yearly variation in usage due primarily to the impact of weather on customer irrigation needs.
Idaho Power offers two programs to the irrigation sector:
1. Irrigation Efficiency Rewards, an energy efficiency program designed to encourage the
replacement or improvement of inefficient systems and components.
2. Irrigation Peak Rewards, a demand response program designed to provide a system
peak resource.
The Irrigation Efficiency Rewards program, including Green Motor Initiative, experienced increased
annual savings, from15,747 MWh in20l6 to 16,888 MWh in20l7. Annual savings were up in20l7
likely because several large projects were completed in2017.
Idaho Power successfully recruited the majority of 2016Irrigation Peak Rewards participants to
continue their participation in2017, with a small increase of 1.5 percent in eligible service points
participating over 2016.
Table l6 summarizes the overall expenses and program performance for both the energy efficiency and
demand response programs provided to irrigation customers.
Page 136 Demand-Side Management 2017 Annual Report
ldaho Power Company I rrigation Sector Overview
Table 16. 2017 irrigation program summary
Total Cost Savings
Program Participants Utility Resource
Annual
Energy
(kwh)
Peak
Demand
(Mw)
Demand Response
lrrigation Peak Rewards.................
Tota!............
Energy Efficiency
I rrigation Efficiency Rewards...............
Green Motors-lrrigation...
Total
2,307 service points
801 projects
27 molor rewinds
$ 7,223,101 $ 7,223,101
$ 7,223,101 $ 7,223,101
$ 2,475,677 $ 8,382,962
$ 2,475,677 $ 8,382,962
nla
nla
318
318
16,824,266
63,783
16,888,049 318
Note: See Appendix 3 for notes on methodology and column definitions.
Each year, the company conducts a customer relationship survey. Overall, 54 percent of Idaho Power
irrigation customers surveyed in20l7 for the Burke Customer Relationship Survey indicated
Idaho Power was meeting or exceeding their needs in offering energy efficiency programs. Fiftytwo
percent of survey respondents indicated Idaho Power is meeting or exceeding their needs with
information on how to use energy wisely and efficiently. Sixty-five percent of respondents indicated
Idaho Power is meeting or exceeding their needs with encouraging energy efficiency with its customers.
Overall, 41 percent of the irrigation survey respondents indicated they have participated in at least one
of the company's energy efficiency programs. Of irrigation survey respondents who have participated
in at least one energy efficiency program, 91 percent are "very''or "somewhat" satisfied with the
programs.
Training and Education
Idaho Power continued to market its irrigation programs by varying the location of workshops and
offering new presentations to irrigation customers. In 2017 ,Idaho Power provided nine workshops
promoting the Irrigation Efficiency Rewards program. Approximately 200 customers attended
workshops in Blackfoot, Buhl, Mountain Home, Marsing, Midvale, Paul, Salmon, and Twin Falls, in
Idaho, and Halfway and Vale in Oregon. The company displayed exhibits at regional agricultural trade
shows, including the Idaho Irrigation Equipment Association Winter Show, Eastern Idaho Agriculture
Expo, Western Idaho Agriculture Expo, the Agri-Action Ag show, and the Treasure Valley Irrigation
Conference.
Idaho Power sends out lrrigation News to all irrigation customers in Idaho and Oregon, which provides
an opportunity to increase awareness and to promote the company's Irrigation programs.
Field Staff Activities
Idaho Power's agricultural representatives offer customer education, training, and irrigation-system
assessments and audits across the service area. Agricultural representatives also engage agricultural
irrigation equipment dealers in training sessions with the goal of sharing expertise about energy-efficient
system designs and bringing awareness about the program. Agricultural representatives and the
irrigation segment coordinator, a licensed agricultural engineer, participate in annual training to maintain
or obtain their Certified Irrigation Designer and Certified Agricultural Irrigation Specialist accreditation.
Demand-Side Management 2017 Annual Report Page 137
lrrigation Sector Overview ldaho Power Company
This training allows Idaho Power to maintain its high level of expertise in the irrigation industry and is
sponsored by the nationally based Irrigation Association.
Page 138 Demand-Side Management 2017 Annual Report
ldaho Power Company I rrigation Sector-l rri g ation Efficiency Rewa rds
2017 2016
Participation and Savings
Participants (projects)
Energy Savings (kWh).
Demand Reduction (MW)
801
16,888,049
nla
851
15,747,130
nla
Program Gosts by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$2,230,798
$192,416
$52,463
$2,475,677
$1,672,328
$634,1 01
$65,923
$2,372,352
Program Levelized Costs
Utility Levelized Cost ($/fWn;
Total Resource Levelized Cost ($/kwh)
$0.018
$0.060
$.018
$.063
BenefiUcost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
4.75
3.64
4.95
3.21
-2017 lotal includes 63,783 kwh of energy savings from 27 Green Motors projects
Description
Initiated in 2003, the Irrigation Efficiency Rewards program encourages energy-efficient equipment
use and design in irrigation systems. Qualified irrigators in Idaho Power's service areas can receive
financial incentives and reduce their electricity usage through participation in the program. Two options
help meet the needs for major or minor changes to new or existing systems: Custom Incentive and
Menu Incentive.
Custom lncentive Option
The Custom Incentive Option addresses extensive retrofits or installation of an efficient new system.
For a new system, the incentive is based on installation of a system Idaho Power determines to be more
energy efficient than standard. Water source changes to an existing system are treated as a new system.
The incentive is 25 cents per annual kWh saved, not to exceed 10 percent of the project cost.
For existing system upgrades, the incentive is 25 cents per annual kWh saved or $450 per kW demand
reduction, whichever is greater. The incentive is limited to 75 percent of the total project cost.
The qualifying energy efficiency measures include any hardware changes that result in a reduction of the
potential kWh use of an irrigation system.
Idaho Power reviews, analyzes, and makes recommendations on each project. All project information is
reviewed for each completed project before final payment. Prior usage history, actual invoices, and
in most situations, post-usage demand data are used to verify savings and incentives.
Menu lncentive Option
The Menu Incentive Option covers a portion of the costs of repairing and replacing specific components
that help the irrigation system use less energy. This option is designed for systems where small
Demand-Side Management 2017 Annual Report Page 139
I rrigation Efficiency Rewards
I rrig ation Sector-l rri g ation Efficie ncy Rewards ldaho Power Company
maintenance upgtades provide energy savings from l1 separate measures. These measures are
as follows:
o New flow-control type nozzles
o New nozzles for impact, rotating, or fixed-head sprinklers
o New or rebuilt impact or rotating type sprinklers
o New or rebuilt wheel-line levelers
o New complete low-pressure pivot package
o New drains for pivots or wheel-lines
o New riser caps and gaskets for hand-lines, wheel-lines, and portable mainlines
o New wheel-line hubs
o New pivot gooseneck and drop tube
o Leaky pipe repair
o New center pivot base boot gasket
Payments are calculated on a predetermined average kWh savings per component.
Program Activities
In2017,801 irrigation efficiency projects were completed as follows: 671 $llized the Menu Incentive
Option, and provided an estimated 11,822 MWh of energy savings and 2.89 MW of demand reduction;
130 utilized the Custom Incentive Option (61 were new and 69 were existing) and provided 5,002 MWh
of energy savings and 1.7 MW of demand reduction for the year.
Marketing Activities
In addition to training and education mentioned in the sector overview section, Idaho Power agricultural
representatives targeted a select number of nonparticipants to increase program awareness. Idaho Power
maintained a database of irrigation dealers and vendors for direct-mail communication as they are a key
component to the successful marketing of the program. Therefore, Idaho Power's face-to-face
interactions and direct-mailings contain the most up-to-date program information, brochures,
and dealer-specific meetings to ensure correct program promotion.
Cost-Effectiveness
Idaho Power calculates cost-effectiveness using different savings and benefits assumptions and
measurements under the Custom Incentive Option and the Menu Incentive Option of Irrigation
Efficiency Rewards.
Each application under the Custom Incentive Option received by Idaho Power undergoes an assessment
to estimate the energy savings that will be achieved through a customer's participation in the program.
On existing system upgrades, Idaho Power calculates the savings of a project by determining what
changes are being made and comparing it to the service point's previous five years of electricity usage
history on a case-by-case basis. On new system installations, the company uses standard practices as the
Page 140 Demand-Side Management 2017 Annual Report
ldaho Power Company I rrigation Sector-l rri g ation Eff i ci en cy Rewards
baseline and determines the efficiency of the applicant's proposed project. Based on the specific
equipment to be installed, the company calculates the estimated post-installation energy consumption of
the system. The company verifies the completion of the system design through aerial photographs,
maps, and field visits to ensure the irrigation system is installed and used in the manner the applicant's
documentation describes.
Each application under the Menu Incentive Option received by Idaho Power also undergoes an
assessment to ensure deemed savings are appropriate and reasonable. Pa5rments are calculated on a
prescribed basis by measure. In some cases, the energy-savings estimates in the Menu Incentive Option
are adjusted downward from deemed RTF savings to better reflect known information on how the
components are actually being used. For example, a half-circle rotation center pivot will only save half
as much energy per sprinkler head as a full-circle rotation center pivot. All deemed savings are based on
seasonal operating hour assumptions by region. If a system's usage history indicates it has lower
operating hours than the assumptions, like the example above, the deemed savings are adjusted.
Based on the deemed savings from the RTF, all the measures offered under the Menu Incentive Option
are cost-effective with the exception of the rebuilt or new brass impact sprinklers. However, this
measure has a UC ratio of 3.71 and a TRC ratio of 0.92. Non-energy benefits are difficult to quantify at
the measure level and are not included in the TRC ratio. This measure meets the cost-effectiveness
exceptions as defined by the OPUC. Complete measure-level details for cost-effectiveness can be found
in Supplement I : Cost-Effectiveness.
Customer Satisfaction and Evaluations
Idaho Power has received positive face-to-face feedback with vendors, dealers, and participants who use
the Irrigation Efficiency Rewards program.
Idaho Power conducted no direct customer satisfaction surveys or evaluations for this program in2017.
2018 Program and Marketing Strategies
Marketing plans for 2018 include conducting six to eight customer-based irrigation workshops to
promote energy efficiency technical education as well as program specifics. Additionally, Idaho Power
will continue to participate in three regional agricultural trade shows, in addition to sponsoring and
participating in the Treasure Valley Irrigation Conference, the Idaho Irrigation Equipment Association
Show & Conference, and the Soil Health Symposium. Idaho Power will work closely with customers
who have participated in the Irrigation Efficiency Rewards program, and will make application forms
perforated so they're easier to remove and mail in. Marketing the program to irrigation vendors will
continue to be a priority.
Idaho Power will continue to promote the program in agriculturally focused editions of newspapers and
magazines, and to provide valuable information in its lrrigation News newsletter.
Demand-Side Management 2017 Annual Report Page 141
lrrigation Sector-lrrigation Peak Rewards ldaho Power Company
lrrigation Peak Rewards
2017 2016
Participation and Savings
Participants (participants)
Energy Savings (kWh)
Demand Reduction (MW)
2,307
nla
318
,286
nla
303
2
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$743,948
$205,528
$6,273,625
$7,223,101
$1 ,082,1 13
$218,906
$6,299,056
$7,600,076
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kWh)
nla
nla
nla
nla
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
Description
Idaho Power's Irrigation Peak Rewards program is a voluntary demand response program available to
agricultural irrigation customers with metered service locations that have participated in the past.
Initiated in2004, the purpose of the program is to minimize or delay the need to build new supply-side
resources.
The program pays irrigation customers a financial incentive to intemrpt the operation of specified
irrigation pumps with the use of one or more load control devices. Historically, the Irrigation Peak
Rewards program provides approximately 320 MW of load reduction during the program season of
June l5 through August 15, which is nearly 9 percent of Idaho Power's all-time system peak.
The program offers two intemrption options: an Automatic Dispatch Option and a Manual Dispatch
Option. To participate in the Automatic Dispatch Option, either an AMI or a cellular control device is
attached to the customer's electrical panel that allows Idaho Power to remotely control the pumps. To
participate in the Manual Dispatch Option, Idaho Power must determine that the service location cannot
take advantage of the current installation and communication technology, or the service point offers at
least 1,000 cumulative horsepower (hp). These customers must nominate a particular amount of kW
reduction by June 1 of the program year and are compensated based on their actual load reduction.
For either intemrption option, load control events could occur up to four hours per day, up to 15 hours
per week, but no more than 60 hours per season (June 15 to August 15). Idaho Power will conduct at
least three events per season between 1:00 p.m. and 9:00 p.m. excluding Sundays.
The incentive structure consists of fixed and variable payments. The fixed incentive is $5.00/kW with an
energy credit of $0.0076/kwh for the first three events. The variable credit is $0.148/kWh on the fourth
and subsequent events that occur between l:00 p.m. and 8:00 p.m., and increased to $0.198/kWh when
nla
nla
nla
nla
Demand-Side Management 2017 Annual ReportPage 142
ldaho Power Company lrrigation Sector-lrrigation Peak Rewards
customers allow Idaho Power to intemrpt their pumps until 9:00 p.m. The demand credit is calculated
by multiplying the monthly billing kW by the demand-related incentive amount. The energy credit is
calculated by multiplying the monthly billing kWh usage by the energy-related incentive amount.
The incentive is applied to monthly bills, and credits are prorated for periods when reading/billing cycles
do not align with the program season dates.
Program rules allow customers the ability to opt out of dispatch events up to five times per service point.
The first three opt outs each incur a penalty of $5 per kW, while the remaining two each incur a penalty
of $l per kW based on the current month's billing kW. The opt-out penalty may be prorated to
correspond with the dates of program operation, and are accomplished through manual bill adjustments.
The penalties will never exceed the amount of the incentive that would have been paid with
full participation.
Program Activities
In the early months of 2017, Idaho Power replaced communication devices at services to support the
move to bring the program more directly under Idaho Power's control.
Idaho Power enrolled 2,307 service points in the program in2017, an increase of 1 percent over 2016.
The enrolled service points accounted for approximately 83.5 percent of the eligible service points.
The total pump count increased, while the nominated kW decreased 1 percent from 415.1 MW in 2016
to 41 1.4 MW in 2011 . The company utilized three electrical contractors during the winter of 2016117 to
exchange all of the EnerNOC/M2M devices for Aclara demand-response units and cellular devices for
dispatching. By discontinuing the third-party management of these devices and communication services,
Idaho Power expects to see an overall reduction in program costs.
The incentive rate remained the same in 20l7.The three load-control events occurred June 20, July 6,
and August 3 with the highest load reduction occurring on July 6, providing an estimated 318 MW at the
generation level. See Supplement 2: Evaluations for a complete report about these events.
Marketing Activities
Idaho Power used workshops, trade shows, and direct-mailings to encourage past participants to
re-enroll in the program. See the Irrigation Sector Overview section. The company updated an
informational flyer to increase appeal and readability by using a brochure format. Idaho Power mailed
the new brochure sign-up worksheet and contract agreement to all eligible participants in March 2017.
Gost-Effectiveness
Idaho Power determines cost-effectiveness for the demand response programs under the terms of IPUC
Order No. 32923 and OPUC Order No. 13-482. Under the terms of the orders and the settlement, all of
Idaho Power's demand response programs were cost-effective for 2017.
The Irrigation Peak Rewards program was dispatched for 12 event hours and achieved a maximum
demand reduction of 318.1 MW. The total expense for 2017 was $7.2 million and would have been
approximately $9.2 million if the program was operated for the full 60 hours.
A complete description of cost-effectiveness results for Idaho Power's demand response programs is
included in Supplement I : Cost-Effectiveness.
Demand-Side Management 2017 Annual Report Page 143
Customer Satisfaction and Evaluations
Idaho Power conducted no customer satisfaction surveys for this program in20l7.
Each year, Idaho Power produces an internal annual report for the Irrigation Peak Rewards program.
This report includes a load-reduction analysis, cost-effectiveness information, and program changes.
A copy is included in Supplement 2: Evaluation.
In2017,Idaho Power conducted a potential realization rate analysis and, as in past years, that potential
event date has a large influence on the expected realization rate. Table 18 shows the season in two-week
blocks and the potential realization rate associated with each. The realization rate drops off significantly
in August due to a higher percentage of pumps turned off during the baseline period. The 2017
counterfactualrealization rate peaked the first week of July. The analysis determined the highest
realization rate of 77.4 percent occurred July 6, coincident with the second Irrigation Peak Rewards
demand response event. A further breakdown of the load reduction for each event by program option is
shown in Table 17.
Table 17. lrrigation Peak Rewards program load reduction for each 2017 event by program option
lrrigation Sector-lrrigation Peak Rewards ldaho Power Company
Event
Automatic Dispatch
Option (MW)
Manual Dispatch
Option (MW)TotalLoad (MW)
June 20
July 6
August 3
58.8
73.1
66.2
248.0
289.8
2',t4.7
Table 18. lrrigation Peak Rewards2OlT potentialrealization rate
2017 Season Timeframe Average Potential Realization Rate
June 15-June 30 .........
July 1-July 15..............
July 16-July 31 ............
August 1-August 15 ....
64.70o/o
73.3oo/o
59.70o/o
54.00o/o
2018 Program and Marketing Strategies
Idaho Power will continue to recruit past participants in this program for the 2018 irrigation season.
The company will include information on the program at its irrigation workshops in conjunction with
the Irrigation Efficiency Program. Each eligible customer willbe sent a comprehensive packet
containing an informational brochure, sign-up worksheet, and contract agreement encouraging their
participation. Idaho Power agricultural representatives will continue one-on-one customer contact to
inform and encourage program participation.
Page 144 Demand-Side Management 2017 Annual Report
189.2
216.7
148.5
ldaho Power Company Other Programs and Activities
Ornen PnoonAMS AND Acnvrnes
Green Motors lnitiative
Idaho Power participates in the Green Motors Practices Group's (GMPG) Green Motors Initiative
(GMI). Under the GMI, service center personnel are trained and certified to repair and rewind motors in
an effort to improve reliability and efficiency. If a rewind returns a motor to its original efficiency,
the process is called a "Green Rewind." By rewinding a motor under this initiative, customers may save
up to 40 percent when compared to buying a new motor. The GMI is available to Idaho Power's
agricultural, commercial, and industrial customers.
Twenty-one service centers in Idaho Power's service area have the training and equipment to participate
in the GMI, and perform an estimated 1,200 Green Rewinds annually. Of the 21 service centers,
currently nine have signed on as GMPG members. The GMPG will work to expand the number of
service centers participating in the GMI, leading to market transformation and an expected kWh savings
in southern Idaho and eastern Oregon.
Under the initiative, Idaho Power pays service centers $2 per hp for each National Electrical
Manufacturers Association (NEMA)-rated motor up to 5,000 hp that received a verified Green Rewind.
Half of that incentive is passed on to customers as a credit on their rewind invoice. The GMPG requires
all member service centers to sign and adhere to the GMPG Annual Member Commitment Quality
Assurance agreement. The GMPG is responsible for verifying quality assurance.
ln2017, a total of 40 motors were rewound under the GMI. Table l9 provides a breakdown of energy
savings and the number of motors by customer segment.
Table 19. 2017 Green Motor lnitiative savings, by sector and state
Sector State Number of Motors Sum of kWh Savings
lrrigation
lrrigation Total
Commercial and lndustrial
Gommercial and lndustrial Total
Grand Tota!
ID
OR
ID
OR
26
1
27
't2
1
13
40
51J02
12,681
63,783
129,287
14,689
143,976
207,759
!daho Power's lnternal Energy-Efficiency Commitment
Idaho Power continues to upgrade the company's substation buildings across its service area. Efforts in
2017 also focused on providing energy-efficient heating and cooling. In 2018 the company will continue
to replace T-12 lighting with LEDs and standard thermostats with smart thermostats.
Renovation projects continued at the CHQ in downtown Boise in 2017 with a project to complete
exchanging the old T-12 parabolic lighting fixtures with LED lighting. Remodels continued to
Demand-Side Management 2017 Annual Report Page 145
Other Programs and Activities ldaho Power Company
incorporate energy efficiency measures, such as lower partitions, lighting retrofits, and automated
lighting controls.
In Blackfoot, Pocatello, Twin Falls, and many other areas within Idaho Power's service area, the
company continued to replace existing high bay lighting in truck bays and shops with more efficient
LED lighting.
In 2016, Idaho Power redesigned the HVAC delivery system for the Maintenance and Electrical Shops;
construction on these projects is planned for 2019. These improvements to the shops will reduce energy
consumption in coming years.
Idaho Power's intemal energy efficiency projects and initiatives are funded by non-rider funds.
Idaho Power continued a major sustainability initiative by further promoting the purchase and use of
electric vehicles (EV) by customers and employees. A 2017 Chevy Bolt, with a range of 238 miles, was
purchased for use in various operation centers to test its effectiveness on long-distance travel. Idaho
Power vehicle wraps inform and promote the benefits of this sustainable transportation alternative. In
addition to adding more EVs to the Idaho Power fleet, employees' use of these for work purposes will
further promote the financial and environmental benefits of EVs to the public.
The Idaho Power CHQ building participated in the Flex Peak Program again in20l7, and committed to
reduce up to 200 kW of electrical demand during events. Unlike other program participants,
Idaho Power does not receive any financial incentives for its participation. Idaho Power's CHQ
participated in all three demand response events in2017, however, performance was lower than normal
due to some changes in the building's automation control system and new facilities personnel.
Local Energy Efficiency Funds
The purpose of Local Energy Efficiency Funds (LEEF) is to provide modest funding for short-term
projects and activities that do not fit within Idaho Power's other energy efficiency programs, but still
provide energy savings or a defined benefit to the promotion of energy-efficient behaviors or activities
This is a recent example of a project that qualified for LEEF: a local contractor received funds to
manage the installation of an outside air economizer system on a walk-in cooler at small market in
Nampa. In lieu of using the mechanical refrigeration system, when the outside air was cool enough, it
was introduced directly to maintain the cooler temperature. Evaporator fan controls were installed to
cycle fans off when the cooling set point was met. Previously, these fans ran 24-hours a day. LEEF
funds paid $900 toward these improvements for an estimated 10,130 kWh savings annually. Through
this project, Idaho Power gained valuable insights and is applyng successful aspects of this project to
other customer facilities.
Idaho Power received six LEEF applications in 2017: four from residential customers and two from
commercial customers. The residential applications were reviewed and the equipment referenced in the
submittal was found to be standard, widely available equipment, and therefore not appropriate for LEEF.
For example, one applicant installed a central air conditioner and was seeking funds based on the
system's ability to save energy when compared to the previous system. In these instances, a residential
program specialist and/or a customer representative followed up with the applicants to provide
Page 146 Demand-Side Management 2017 Annual Report
ldaho Power Company Other Programs and Activities
information on incentives currently available through Idaho Power's energy efficiency programs and to
address their specific needs.
The two commercial customers requested assistance with LED lighting retrofits. In these cases, a
program specialist followed up with the applicants to direct them to incentive information currently
available to support their projects.
Market Transformation
Market transformation is an effort to permanently change the existing market for energy efficiency
goods and services by engaging and influencing large national companies to manufacture or supply
more energy-efficient equipment. Market transformation can also attempt to identify barriers and
opportunities to increase the market adoption of efficiency prior to codes taking effect. Idaho Power
achieves market transformation savings primarily through its participation in the NEEA.
N orthwest Energy Efficiency Al I i ance
Idaho Power has funded NEEA since its inception in 1997. NEEA's role in this process is to look to the
future to find emerging opportunities and to create a path forward to make those opportunities a reality
in the region.
NEEA's current, five-year funding cycle began 2015. In this cycle, the 201 5 to 2019 NEEA business
plan is forecast to obtain 145 average megawatt (aMW) of regional energy savings at a cost of about $3
million over the next five years to Idaho Power customers as compared to the previous five-year
business plan. The NEEA plan also offered some optional programs and activities to prevent overlap of
activities when local utilities have the capability to provide the same services at a lower cost or more
effectively.
Idaho Power participates in all of NEEA's committees and workgroups, including representation on the
Regional Portfolio Advisory Committee and the Board of Directors. Most of these groups are involved
with either residential or commercial, industrial, and irrigation energy efficiency issues. However, one
group, the Idaho Code Collaborative, is involved with both Residential and Commercial sectors. The
Idaho Building Code Board requested the Idaho Code Collaborative begin its review of the 2018 codes
and present the findings at a future board meeting in 2019. Collaborative meetings began in 2017 and
will continue into 2018. NEEA facilitates the Idaho Energy Code Collaborative meetings, and Idaho
Power is a participant.
NEEA performs several market progress evaluation reports (MPER) on various energy efficiency efforts
each year. In addition to the MPERs, NEEA provides market-research reports, through third-party
contractors, for energy efficiency initiatives throughout the Pacific Northwest. Copies of these and other
reports mentioned below are referenced in Supplement 2: Evaluation and on NEEA's website under
Market Effects Evaluation.
For information about all other committee and workgroup activities, see the Residential and
Commercial, Industrial, and Irrigation marketing sections below.
Demand-Side Management 2017 Annual Report Page 147
Other Programs and Activities ldaho Power Company
NEEA Marketing
As stated in Idaho Power's agreement with NEEA for the 2015 to 2019 funding cycle: "Idaho Power
will fund, create, and deliver specific market transformation activities for all initiatives that are relevant
for the Idaho Power service area." In20ll, these activities included educating residential customers on
ductless heat pumps, and educating commercial customers and trade allies on the Building Operator
Certification (BOC), NXT Level Lighting Training, and LLLC.
Idaho Power promoted ductless heat pumps as part of its residential marketing campaign. Ads including
the product appeared on TV, Hulu, newspaper, online, and Weatherbug. The company also introduced
customers to ductless heat pumps through a Facebook post in March. Additionally, a postcard promoting
the H&CE Program which mentioned ductless heat pumps was sent to customers in February and
August, and a bill insert mentioning the product was sent in April and September.
To promote the BOC, Idaho Power published an article in its spring Energy@Worknewsletter,
and continued with the company's $700 scholarship for customers participating in level-one training.
Idaho Power included an article on NXT Level training in its spring Energ't@Worft newsletter, and
heavily promoted the training at nine LED classes. Attendees at the Boise training heard an impromptu
testimonial from a trade ally on the benefits of taking the NXT Level training.
To promoteLLLC,Idaho Power held a pilot class in Boise in April.
Regional Portfolio Advisory Committee
The Regional Portfolio Advisory Committee (RPAC) is responsible for overseeing NEEA's market
transformation programs and their advancement through key milestones in the "Initiative Lifecycle."
RPAC members must reach a full-consent vote at selected milestones in order for a program to advance
to the next stage; members can exercise a "challenge flag" at any stage if a program goes beyond the
scope agreed upon by the committee.
RPAC convenes in-person for quarterly meetings and by webinar as needed. In20l7, RPAC met on
February 7 and discussed how NEEA staff and funders ensure success of emerging technologies;
Regional Strategic Market Planning efforts, including the C+I Lighting one-year progress review and
prioritization of HPWHs by the Consumer Products steering committee; and potential opportunities to
augment existing NEEA programs with new, related technologies. On May 17, RPAC members voted to
advance the Commercial Code Enhancement program to the Market Development phase of NEEA's
Initiative Lifecycle. They also thoroughly discussed Dedicated Outdoor Air Systems and the role
utilities might play in a successful market transformation program. On August 31, they considered and
approved detailed rules for the "challenge flag" process, and discussed progress updates on
manufactured homes and HPWHs. RPAC agreed to cancel the fourth-quarter meeting.
C o st- Eff ectiyen ess a n d Ev a I u ati o n Ad v i s o ry Co m m i ttee
The advisory goup meets three to four times a year to review evaluation reports, cost-effectiveness, and
savings assumptions. One of the primary functions of the work group is to review all savings
assumptions that have been updated since the previous reporting cycle. The process usually requires a
webinar and an all-day meeting. Other activities for 2017 included reviewing NEEA methodologies
around adopting NWPCC cost-effective models, reporting of avoided carbon benefits of NEEA savings,
and evaluating methodologies around codes and standards initiatives.
Page 148 Demand-Side Management 2017 Annual Report
ldaho Power Company Other Programs and Activities
NEEA Activities: All Sectors
ldaho Energy Code Collaborative
Since 2005, the State of Idaho has been adopting a state-specific version of the IECC. The Idaho Energy
Code Collaborative is a group of individuals with varying backgrounds and levels of association with
the building construction industry. The group's work is facilitated by NEEA. The purpose of the group
is to make recommendations to the Idaho Building Code Board on the adoption of certain construction
and energy codes in the residential and commercial sectors. Idaho Power is a member of this group and
participates in the group's meetings.
The Idaho Building Code Board convened in 2017 and voted to adopt the 2017 International Energy
Conservation code (2015 IECC commercial provisions and20l2IECC residential provisions with Idaho
amendments) effective January l, 201 8.
The Idaho Building Code Board requested the collaborative review of the 2018 codes and suggested
recommendations to the board regarding adoption of codes. The first meeting occurred on November 15,
2017, and additional meetings will occur in 2018.
Idaho Power participated and offered support in those collaborative meetings, which were attended by
members of the building industry, local building officials, code development officials, and other
interested stakeholders. The Energy Code Collaborative is an ongoing effort in which Idaho Power will
continue to participate.
NEEA Activities: Residential
Ducfless Heat Pump Workgroup
Idaho Power continued participating in NEEA's Ductless Heat Pump Workgroup. Its members are
primarily employees of electric utilities in the Northwest. The workgroup was formed several years prior
to help support NEEA's regional market transformation activities around ductless heat pumps. In early
2017, NEEA assigned a product manager to the ductless heat pumps initiative. This manager is placing a
primary focus in two areas: l) to develop a strategy to reduce the cost of this product to homeowners,
and2) to accelerate the rate of market transformation in the Northwest. This work progressed through
2017 andwill continue in 2018.
Heat Pump Water Heater Workgroup
Idaho Power continued participating in NEEA's Heat Pump Water Heater Workgroup. Its members are
primarily employees of electric utilities in the Northwest. The workgroup was formed several years prior
to help support NEEA's regional market transformation activities around HPWHs. The work in20l7
remained focused on activities to accelerate market transformation. In the first quarter of 2017, the
workgroup was asked to assist the Northwest Regional Strategic Market Plan for Consumer Products
group, which was also focused on HPWHs. NEEA continued managing regional price promotions,
creating marketing collateral, and offering local supply chain training throughout the year while
spending dedicated time with key manufacturers.
Northwest Regional Strategic Market Plan for Consumer Products Group
Idaho Power has been a member of the Northwest Regional Strategic Market Plan for Consumer
Products group since its inception in2016.ldaho Power continued its membership in 2017, as well as
being a member of its steering committee. The members are primarily employees of electric utilities in
Demand-Side Management 2017 Annual Report Page 149
Other Programs and Activities ldaho Power Company
the Northwest. The group was formed by NEEA based on NEEA's determination that a strong focus
needed to be placed on consumer products to obtain their maximum contributions to Northwest energy
efficiency. The goal was to create a high-level plan with subsequent strategies and tactics centered
around capturing energy savings within the consumer products segment. In 2017, a determination was
made by the group to focus their time and resources on HPWHs. In late fourth quarter, the focus
expanded to smart thermostats and residential lighting.
Reside nti a I Advi so ry Co m m ittee
Idaho Power participates in the Residential Advisory Committee (RAC), the Manufactured Homes
Interest Group, the Retail Products Portfolio (RPP) Initiative, Efficient Homes Workgroup, the Super-
Efficient Dryers Workgroup, and Northwest Regional Retail Collaborative. During 2016,
NEEA combined the Efficient Homes Workgroup and the Manufactured Homes Interest Group and
renamed it the Better Built NW Workgroup.
Idaho Power participated in the RAC, which met quarterly in 2017. The purpose of the RAC is to advise
NEEA with broad-based advice, experience, and feedback in all residential program matters. This
committee provides utilities with the opportunity to give meaningful input into the design and
implementation of NEEA programs.
NEEA provides Better Built NW builder and contractor training, manages the regional-homes database,
develops regional marketing campaigns, and coordinates energy-efficient new construction activities
with utilities in Idaho, Montana, Oregon, and Washington. In 2017, NEEA rolled out a custom single-
family Residential Performance Path program to offer utilities flexibility in program design and the
opportunity to capture all above building code savings on residential new construction projects. NEEA
will continue to manage the AXIS regional database. NEEA continued to work on an above-code
manufactured homes specification, known as NEEM 2.0. This specification will eventually replace the
current NEEM 1.1 specification.
The Super-Efficient Dryers Initiative was formed to support the acceleration of heat pump dryers into
the market. The initiative focuses on influencing manufacturer product development and executing
strategies to overcome the barriers of this new technology. Barriers include a high incremental cost,
limited consumer awareness, and product availability. The initiative offers incentives to reduce the retail
price. In 2017, NEEA conducted market research to assist with the development of a compelling value
proposition for consumers to purchase super-efficient dryers. Continued retailer pilots with Blomberg
and Whirlpool were offered, providing rebates for the purchase of qualified heat pump dryers and heat
pump hybrid dryer units.
The RPP lnitiative was formed to provide mid-stream incentives to influence retail stocking and
assortment practices that would eventually drive manufacturing and standards towards a portfolio of
energy-efficient products sold through retail channels. In 2017, there were six participating retailers,
with eight qualifying products. There were two tiers assigned to each product: basic and advanced.
Incentive ranges were $5 to $50. The incentive is not intended to buy down the purchase, but rather to
influence stocking practices.
Regional Emerging Technologies Advisory Committee
Idaho Power participated in Regional Emerging Technologies Advisory Committee (RETAC), which
met quarterly to review the emerging technology pipeline for BPA, NEEA, and the NWPCC Seventh
Page 150 Demand-Side Management 2017 Annual Report
ldaho Power Company Other Programs and Activities
Power Plan. RETAC is developing a regional database to increase coordination among the utilities to
identify and track emerging technologies; plan and conduct research; and develop, implement, and
assess pilots and field demonstrations.
Residential Building Sfock Assessment
Idaho Power continued participation in the RBSA; its purpose is to determine common attributes of
residential homes and to develop a profile of the existing residential buildings in the Northwest.
NEEA Activities: Commercial, lndustrial, and lrrigation
NEEA continued to provide support for commercial and industrial energy efficiency activities in Idaho
in2017, which included partial funding of the IDL for trainings and additional tasks.
Commercial Code Enhancement
NEEA facilitated regional webinars for the Commercial Code Enhancement (CCE) initiative for new
construction to discuss how utilities can effectively align code changes and utility programs. The CCE is
a NEEA initiative comprised of a group of people with varying backgrounds and levels of association
with the building construction industry. The group's goal is to help enable the continual advancement of
commercial construction and energy codes. A subset of this group's work in 2017 included the State
Action Plan. This work will continue in 2018.
NEEA facilitated the conference planning committee and, along with Idaho Power, supported the 2017
Idaho Energy and Green Building Conference held in Boise on October 4 and 5,2017. Idaho Power had
two members on the conference planning committee.
NEEA's work on SEM in the commercial and industrial sectors continued in 2017 . The primary focus in
2017 was to consolidate all of the SEM templates, guidelines, and documents into the new SEM
Hub website.
NEEA's work with RETA on CRES certification process continued in 2017. A new CRES contractor
was hired in20ll to work with RETA marketing of the RETA CRES certification, improving the RETA
CRES training materials, and improving the RETA CRES practice exams.
Idaho Power participated in NEEA's initiatives in the commercial lighting arena via periodic conference
calls and in-person meetings. Idaho Power continued as a member of the NEEA Commercial Lighting
Program Manager Work Group and the Commercial Advisory Committee.
Reduced Wattage Lamp Replacement
The Reduced Wattage Lamp Replacement (RWLR) worked with26 branches across six electrical
distributor organizations in Idaho Power's service area. In 2017, the RWLR saw a decline of reduced-
wattage lamp sales in Idaho Power's service area (preliminary numbers show 40 percent in2017
compared to 49 percent in 2016). The primary reason for the decline is attributed to the increase in sales
of tubular LEDs (TLED). NEEA is re-enrolling distributors into the RWLR program through the end of
2018. In early 2019, NEEA will move this initiative to long term monitoring and tracking.
Top-Tier Trade Ally
The Top-Tier Trade Ally initiative offers lighting trade allies throughout the region the opportunity for
multi-tiered training. Regional participants of NXT Level 1 Training was at I 15 individuals and 37
companies designated by the end of 2017. A marketing and outreach campaign at year-end resulted in
Demand-Side Management 2017 Annual Report Page 151
Other Programs and Activities ldaho Power Company
68 new applications to the program, many of which will become designees in2018.ln2017, seven trade
allies in the Idaho Power service area received the designation, for a total of 14 trade allies trained to
date.
Additionally, the regional Online Lighting Basics training continued to be maintained and updated by
NEEA. In2017,48 individuals throughout the region completed the training (two from Idaho Power
service arca), resulting in 195 individuals trained to date.
Commercial & lndustrial Lighting Regional Sfrafegic Market Plan
Idaho Power continued participation in the Regional Strategic Market Planning Collaborative for
commercial and industrial lighting. Idaho Power was represented on a steering committee formed to
monitor and oversee the progress of the regional commercial and industrial lighting plan. Early in2017,
the steering committee participated in a work session to update the regional plan and select priorities
for 2017 efforts. Four priority areas were selected: 1) Develop LED retrofit customer guidance
document, 2) Collect and communicate lamp pricing data, 3) Understand the evolving supply chain,
and 4) Midstream coordination. Idaho Power participated on the first priority area.
Luminaire Level Lighting Controls
In April 2017,Idaho Power hosted the only Advanced Lighting Controls Training pilot class offered in
the region. The class was well received, with l7 electrical contractors in attendance. The DLC piloted
classes throughout the country to obtain feedback on course content prior to rolling it out more broadly.
NEEA helped sponsor the Boise class. DLC and NEEA used the feedback from the Boise class to
frnalize the curriculum for additional course offerings throughout the Northwest.
By the end of 2017, 10 manufacturers had l4 qualified LLLC systems on the market. This is an evolving
market, and NEEA is tracking costs and savings for LLLC as information and data becomes available.
NEEA Funding
In2017,Idaho Power began the third year of the 2015 to 2019 Regional Energt Efficiency Initiative
Agreement with NEEA. Per this agreement, Idaho Power is committed to fund NEEA based on a
quarterly estimate of expenses up to the five-year total direct funding amount of $16.5 million in support
of NEEA's implementation of market transformation programs in Idaho Power's service area. Of this
amount in2017,100 percent was funded through the Idaho and Oregon Riders.
ln 2017 , Idaho Power paid $2,698 ,7 56 to NEEA. The Idaho jurisdictional allocation of the payments
was $2,563,818, while $134,938 was allocated to the Oregon jurisdiction. Other expenses associated
with Idaho Power's participation in NEEA activities, such as administration and travel, were paid from
Idaho and Oregon Riders.
Final NEEA savings for 2017 will be released in June 2018. Preliminary estimates reported by NEEA
for 2017 indicate Idaho Power's share of regional market transformation MWh savings for 2017 is
23,652 MWh. These savings are reported in two categories: codes- and standards-related savings of
20,498 MWh and non-codes and standards-related savings of 3,154 MWh.
In the Demand-Side Management 2016 Annual Report,preliminary funding share estimated savings
reported were 24,616 MWh. The revised estimate included in this report for 2016 final funding-share
NEEA savings is 24,353 MWh. These include savings from code-related initiatives as well as
non-code-related initiatives. Idaho Power relies on NEEA to report the energy savings and other benefits
Page 152 Demand-Side Management 2017 Annual Report
ldaho Power Company Other Programs and Activities
of NEEA's regional portfolio of initiatives. For further information about NEEA, visit their website
at neea.org.
Program Planning Group
In2014,Idaho Power convened an internal Program Planning Group (PPG) to explore new
opportunities to expand current DSM programs and offerings. The group consists of residential program
specialists, commercial and industrial engineers, energy efficiency analysts, marketing specialists,
energy efficiency program leaders, and the research and analysis leader. The PPG does not perform
program execution. Instead, the group's role is to determine if a measure has energy-saving potential,
has market adoption potential, and is potentially cost-effective. If a measure meets those preliminary
criteria, it is given to the program teams to implement.
Throughout 2017, the group met regularly to explore new ideas to promote energy efficiency, including
evaluating new potential programs and measures. Idaho Power incorporated two new ideas from the
PPG into the overall portfolio of residential program offerings: HERs and TSV combo units (into kits
and other direct-install programs. These offerings will continue to be available in 2018.
In addition to the offerings that were implemented, the company continued to pursue other new ideas,
such as HPWHs, Commercial Energy-Savings Kits, smart strips (for direct-install applications), and a
custom home pilot program for new construction. It is anticipated that these offerings should all be
launched in early 2018. Idaho Power will continue to use the PPG to review, evaluate, and deliver new
energy efficiency offerings in 2018 and beyond.
Regional Technica! Forum
The RTF is a technical advisory committee to the NWPCC, established in 1999 to develop standards to
verify and evaluate energy efficiency savings. Since 2004,Idaho Power has supported the RTF by
providing annual financial support, regularly attending monthly meetings, participating in
sub-committees, and sharing research and data beneficial to the forum's efforts.
The forum is made up of both voting members and corresponding members from investor-owned and
public utilities, consultant firms, advocacy groups, Energy Trust of Oregon, and BPA, all with varied
expertise in engineering, evaluation, statistics, and program administration. The RTF advises the
NWPCC during the development and implementation of the regional power plan in regards to the
following listed in the RTF charter:
o Developing and maintaining a readily accessible list of eligible conservation resources,
including the estimated lifetime costs and savings associated with those resources and the
estimated regional power system value associated with those savings.
o Establishing a process for updating the list of eligible conservation resources as technology
and standard practices change, and an appeals process through which utilities, trade allies,
and customers can demonstrate that different savings and value estimates should apply.
o Developing a set of protocols by which the savings and system value of conservation
resources should be estimated with a process for applying the protocols to existing or
new measures.
Demand-Side Management 2017 Annual Report Page 153
a Assisting the Council in assessing: l) the current performance, cost, and availability of new
conservation technologies and measures; 2) technology development trends; and 3) the effect
of these trends on the future performance, cost, and availability of new
conservation resources.
o Tracking regional progress toward the achievement of the region's conservation targets by
collecting and reporting on regional research findings and energy savings annually.
When possible, Idaho Power uses the savings estimates, measure protocols, and supporting work
documents provided by the RTF, and when the work products are applicable to the climate zones and
load characteristics in Idaho Power's service area. In 2017,Idaho Power staff participated in all RTF
meetings as a voting member and the RTF Policy Advisory Committee.
Measure changes enacted for existing and possible new measures are reviewed throughout the year for
potential impacts to programs and measures. All implementations of changes were accounted for in
planning and budgeting for 2018.
Residentia! Energy Efficiency Education lnitiative
Idaho Power recognizes the value of general energy efficiency awareness and education in creating
behavioral change and customer demand for, and satisfaction with, its programs. The Residential
Energy Efficiency Education Initiative (REEEI or the initiative) promotes energy efficiency to the
residential sector. The company achieves this by creating and delivering educational materials and
programs that result in wise and informed choices regarding energy use and increased participation in
Idaho Power's energy efficiency programs.
Project Tiny House
In2017, Idaho Power collaborated with Metro Community Services (Metro) and Canyon-Owyhee
School Service Agency (COSSA) to build a tiny house. Idaho Power provided $3,500 for the purchase
and installation of a ductless heat pump. Metro is an Idaho nonprofit that helps seniors, low-income
people, and those with disabilities. COSSA is a trade and craft high school with students from Marsing,
Homedale, Notus, Parma, and Wilder.
Metro supplied or secured the remaining supplies, and the COSSA students leamed various aspects of
construction through hands-on building of the tiny house. The completed tiny house was displayed at
trade shows and other promotional events within Idaho Power's service area. Approximately 10 students
in grades 10 through l2 worked on the home from November 2016 through June 2017, which was
raffled off in August to raise funds for senior services.
Page 154 Demand-Side Management 2017 Annual Report
Other Programs and Activities ldaho Power Company
ldaho Power Company Other Programs and Activities
Figure 37. Tiny house
Idaho Power's promotion of Project Tiny House included custom signage to hang inside the home
highlighting the energy-efficient features. The company also held a check presentation event that was
promoted on social media and ran an article in the April issue of Connections. Additional promotion
included an article in the July 31 issue ofNews Scans.
The tiny house proved to be of great interest to curious customers at a variety of events. This gave an
opportunity for customers to see what a ductless heat pump looked like installed in a wall and to feel the
air conditioning it could provide. The home also provided opportunities to talk about various other
energy efficiency measures, such as LED lighting and low-flow showerheads, as well as measures that
are not readily visible, such as spray foam insulation.
Several lessons were learned through this project, including what type of events are most useful for
engaging with customers. Using lessons learned, a second tiny house project was started inlate 2077
coinciding with the start of the school year. The home will again feature a ductless heat pump, as well as
various other energy efficiency measures. This second home is expected to be complete in spring 2018
to allow for display at spring home events.
Kill A Watt Meter Program
The Kill A Watt" Meter Program remained active in20Il.Idaho Power's Customer Service Center and
field staff continued to encourage customers to learn about the energy used by specific appliances and
activities within their homes by visiting a local library to check out a Kill A Watt meter. The Kill A
Watt meters were mentioned once again on live television studio news programs on KTVB and KPVI in
Idaho Power's monthly energy efficiency segments. Late in the year, Idaho Power contacted
participating libraries to determine what, if any, replacements were needed. The library kits will be
replenished and refreshed in 2018.
Teacher Education
As in previous years, Idaho Power continued to strengthen the energy education relationship with
secondary school educators through continued participation on the Idaho Science, Technology,
Demand-Side Management 2017 Annual Report Page 155
fi
u u I
I
44
7-r--.tl ,-->
Other Programs and Activities ldaho Power Company
Engineering, and Mathematics (iSTEM) Steering Committee .In 2017 , 18 teachers completed the
four-day, two-credit professional development workshop offered at the College of Western Idaho's
iSTEM lnstitute. The workshop, "Energy, Electricity, and Efficiency, Oh My!", was facilitated by
Idaho Power and co-sponsored by Intermountain Gas and the Idaho National Laboratory (INL).
Among other things, participating teachers toured the Langley Gulch power plant and received a
classroom kit containing Kill A Watt meters and other tools to facilitate student learning related to
energy efficiency and wise energy use.
Program Support
ln20l7, 50,739 ESKs were shipped with a mini-home assessment to cross-market other energy
efficiency programs, promote the use of My Account, and help families learn about other energy-saving
behavior changes. Savings and expenses have been reported in the Educational Distributions residential
progrcm section of this report.
The initiative continued to coordinate LED lightbulb distributions aimed at providing the newest
lighting technology to customers along with education and answers to their common questions. At
events and presentations, company staff distributed almost 22,500 LEDs in custom packaging that
highlighted the advantages of energy-efficient lighting and encouraged participation in Idaho Power's
My Account online portal. Customer representatives throughout the service area also handed out 2,400
Giveaway kits containing nine LED lightbulbs and other educational materials in conjunction with
energy efficiency presentations and workshops. The energy savings resulting from these efforts and
from the SEEK program for the 2016-2017 school year are also reported in the Educational
Distributions residential program section of this report.
In July 2017, the initiative implemented the HER Pilot Program, including nearly 27,000 participants
across the service area. The customized reports, delivered to customers at regular intervals, showed
customers how their energy use compared to other homes in their respective communities with similar
characteristics (i.e., home size, type, and heating source). In addition to the comparisons, the HERs
provided each participant with a personalized breakdown of how electricity is used in his/trer home
(disaggregated energy use) along with customized energy-saving tips and suggestions. In the
introductory letter, participants were encouraged to go to My Account to update their home profiles to
enhance the customized information in their HERs.
During this pilot phase, customers were classified into two groups: the HER year-round group and the
HER winter-heating group. Customers with year-round low, medium, and high electricity use, were
placed in the first group, and customers with high winter electricity use due to electric heating were
placed in the second group. Idaho Power is trying to determine which group has the highest potential for
achieving cost-effective savings. The savings and customer satisfaction results are scheduled to be
evaluated in July of 2018.
Marketing
REEEI continued to produce semiannual Energt Efficiency Guides in 2017 .Idaho Power distributed
these guides primarily via insertion in local newspapers and at events across Idaho Power's service area.
The winter Energlt Efficiency Guide was published and distributed by 17 newspapers in Idaho Power's
service area the week of February 12; the Boise Weekly also inserted the guide. The guide was designed
Page 156 Demand-Side Management 2017 Annual Report
ldaho Power Company Other Programs and Activities
as a primer for energy efficiency and efficient behavior choices. It focused on energy basics, sustainable
choices, and ways to save around your home. The information was applicable to all residential
customers, but the design was adapted and enhanced for particular usefulness and appeal to first-time
home owners and renters. Idaho Power included a story from the guide in the January News Briefs and
News Scans and promoted it that month on KPVI during the energy efficiency news segment.
Figure 38. 2017 Winter Energy Efficiency Guide
Native ads (a piece of writing that resembles editorial content but is paid for by an advertiser)
promoting the guide ran on the Idaho Statesman website February l2 through February 20, and served
65,629 impressions with a click-through rate of 0.1 I percent. Banner ads targeted to all customers were
used to promote the guide as well as two print ads in the ldaho Statesman. A Facebook boost was also
used to promote the guide to Idaho Power followers.
The summer Energt Efficiency Guide was delivered to nearly 200,000 homes the week of July 30,2017
This guide highlighted the significant impact weather can have on energy bills, how to use My Account
to understand and predict how energy-efficient choices and behaviors can reduce electricity bills, and
ways efficient home features can be used to make good choices when buying and selling a home.
The release of the summer guide received public relations support through numerous communication
channels, including an item in Idaho Power's weekly News Briefs email to all media in the Idaho Power
service area on August 8; promotion in News Scans; on Idaho Power's social media accounts; and in
digital ads targeted to customers in the service area. The ads ran August 6 through August 20 and
yielded 330,863 impressions with an average click-through rate of 0.12 percent.
Both of the 2017 gides were translated into Spanish to help reach the larger Idaho Power customer
base. In 2017, the company distributed over 7,000 guides, including issues from past years, at energy
efficiency presentations and events. The popularity of the guides points to their continued educational
value for customers. On its website, Idaho Power provides a link to the most current seasonal guide, as
well as links to past guides.
REEEI distributed energy efficiency messages through a variety of other communication methods
during 2017 .Idaho Power increased customer awareness of energy-saving ideas via continued
f
C
GUIDE
=sffi
+o
*
3
WINTER
Jo
h! AllAbdnGoke
mitsrXi,owtltu:
WalE to S.F fuound
seiflg Effiglyl0l
FREI tFrgy-wlng Xlts
Demand-Side Management 2017 Annual Report Page 157
t
IN5IDE:
idahopowercom/eve
Other Programs and Activities ldaho Power Company
distribution of the third printing of the 96-page booklet 30 Simple Things You Can Do to Save Energy,
a joint publishing project between Idaho Power and The Earthworks Group. The fourth printing of the
booklet was updated to include a more colorful cover that aligns with the overall energy efficiency
imagery. In2017 , the program distributed 2,440 copies directly to customers. This was accomplished via
community events and local libraries; by customer representatives during in-home visits; by
participating contractors in the Home Energy Audits program, Energy House Calls program, H&CE
Program, and Fridge and Freezer Recycling Program; through direct web requests; and in response to
inquiries received by Idaho Power's Customer Service Center. Additionally, more than 50,000
customers had an opportunity to request the booklet and./or the most recent Energt Efficiency Guide
when they ordered their ESK online.
Idaho Power continues to recognize that educated employees are effective advocates for energy
efficiency and Idaho Power's energy efficiency programs. Idaho Power customer relations and
energy-effrciency staff reached out to each of Idaho Power's geographical regions and the Customer
Service Center to speak with customer representatives and other employees to discuss educational
initiatives and answer questions about the company's energy efficiency programs.
Idaho Power carefully considered its participation in community events and narrowed the focus to those
that provided the best opportunity to impact large audiences or engage customers expected to have a
higher receptivity to energy-efficient messaging and behavior change. New to the 2017 line-up were
The Incredible Age Expo (targeting customers preparing for retirement) and Boise's Treefort Music Fest
(skewing to sustainably minded younger people). In addition to debuting at these two events, Idaho
Power participated in or sponsored an additional 66 outreach activities, including events, presentations,
trainings, and other activities. Idaho Power customer representatives throughout the service area
delivered another 167 presentations to local organizations addressing energy efficiency programs and
wise energy use. In 2017, Idaho Power's community education team provided 143 presentations on
The Power to Make a Dffirence to 3,826 students and 98 classroom presentations on Saving a
World Full of Energy to 2,296 students. The community education representatives and other staff also
completed 30 senior citizen presentations on energy efficiency programs and shared information about
saving energy to 890 senior citizens in the company's service area. Additionally, Idaho Power's energy
efficiency program managers responded with detailed answers to 266 customer questions about energy
efficiency and related topics received via Idaho Power's website.
As part of National Energy Awareness Month in October, Idaho Power created a lobby display to
engage both visitors to the building and employees as energy efficiency ambassadors. Multiple social
media posts via Twitter and Facebook encouraged energy-efficient behaviors as well as customer
engagement through the Smart-Saver Pledge. The October Connections, two News Briefs, and the
KTVB and KPVI monthly television spots also highlighted Energy Awareness Month activities.
The REEEI continued to provide energy efficiency tips in response to media inquiries and in support of
Idaho Power's #TipTuesday posts. In addition to supplying information for various Idaho Power
publications, such as the News Scans, Connections, and Idaho Power's Facebook page, energy
efficiency tips and content was provided for weekly News Briefs and monthly KTVB (Boise) and KPVI
(Pocatello) live news segments.
Page 158 Demand-Side Management 2017 Annual Report
ldaho Power Company Other Programs and Activities
In addition to the scheduled monthly segments, KTVB interviewed Idaho Power in July as part of its
"Verify" series. The company's CR&EE senior manager answered viewer questions about whether A/C
setbacks really save energy and money.
Several new videos, including customer testimonials and experiences, were made available on Idaho
Power's YouTube channel. These included the following:
o Generating Hope (weatherization assistance at Hope House): youtube.com/watch?v:MQ-
KiTgqiZS
o Wintertime Energy Savings at Home: youtube.com/watch?v:dzm0AY408Ro
o Energy Efficiency Transformation in Twin Falls: youtube.com/watch?v:U9Z5Vsd0lgA
. Energy Success Story: Ash Grove Cement: youtube.com/watch?v:Qklz8pwhfRu
o Lights, Camera, Football! EE upgrades at Holt Arena: youtube.com/watch?v:M5fQ0D2alxQ
2018 Program and Marketing Strafegfes
The initiative's 2018 goals are to increase customer awareness of the wise use of energy and program
participation and to promote education and energy saving ideas that result in energy-efficient,
conservation-oriented behaviors and choices. In addition to producing and distributing educational
materials, the initiative will continue to manage the company's Educational Distributions program
responsible for distributing educational measures that have associated savings. Examples of activities
conducted under Educational Distributions include LED lighting education material, distribution of LED
lightbulbs and Giveaway kits to customers, the SEEK program, the ESK program, and the Home Energy
Report Pilot Program. In addition to these activities, the initiative plans to implement a new kit program
to promote energy-efficient behaviors and the company's efficiency programs to new customers within
the first 30 to 45 days of opening an account with Idaho Power.
The initiative will continue to educate customers using a multi-channel approach and to work with the
PPG to explore additional behavioral program opportunities that may include distribution of smart
power strips, promotion of My Account, enhanced web education, or a pilot program to test other
behavioral messages.
University of ldaho lntegrated Design Lab
Idaho Power is a founding supporter of the IDL. The IDL is dedicated to the development of
high-performance, energy-efficient buildings in the Intermountain West. Idaho Power has worked
with the IDL since its inception in 2004 to educate the public about how energy-efficient business
practices benefit the business and the customer. In2017,Idaho Power entered into an agreement with
the IDL to perform the tasks and services described below.
Foundational Services
The goal of this task was to provide energy efficiency technical assistance and project-based training to
building industry professionals and customers. When the IDL receives requests for their involvement in
building projects, the projects are categorized into one of three types: Phase I projects are simple
requests that can be addressed with minimal IDL time; Phase II projects are more complex requests that
Demand-Side Management 2017 Annual Report Page 159
Other Programs and Activities ldaho Power Company
require more involvement and resources from the lab; Phase III projects are significantly more complex
and must be co-funded by the customer.
In addition to several ongoing projects from 2016, the IDL provided technical assistance on 25 new
projects in the Idaho Power service area in 2017:22Phase I projects and three Phase II projects. Four of
the projects were on new buildings, 17 on existing buildings, and the remaining were not building-
specific. Fewer projects were identified in 2017 thanin20l6, but the total building area impacted was
greater. The related report is located in the IDL section of Supplement 2: Evaluation.
Lunch & Learn
The goal of the Lunch & Learn task was to educate architects, engineers, and other design and
construction professionals about energy efficiency topics through a series ofeducational lunch sessions.
In2017, the IDL scheduled 20 technical training lunches in Boise, Meridian, Twin Falls, Pocatello,
Idaho Falls, and Ketchum. Nineteen training sessions were given, and one was rescheduled into 2018 as
requested by the architectural firm. The sessions were coordinated directly with architecture and
engineering firms and organizations; a total of 163 architects, engineers, interior designers, project
managers, and others attended.
Eight lunches were offered in Boise, four in Meridian, two in Pocatello, two in Twin Falls, two in
Ketchum, and one in Idaho Falls. The topics of the lunches (and number of each) were: Energy
Plus/Open Studio Work Flow (1); Dedicated Outdoor Air Systems (DOAS) lntegration (6); Daylight
Performance Metrics for Human Health, Productivity, and Satisfaction (3); Cold Feet: Managing
Controls and Condensation for Simulating Radiant Slab Cooling (1); Radiant Heating and Cooling
Design Considerations (6); Hybrid Ground Source Heat Pump (1); and High Perfornance Classrooms:
The Indoor Environment (2). The related report is located in the IDL section of
Supplement 2 : Evaluation.
Building Simulation Users Group
The goal of this task was to facilitate the Idaho BSUG, which is designed to improve the energy
efficiency-related simulation skills of local design and engineering professionals.
In2017, six monthly BSUG sessions were hosted by IDL. The sessions were attended by 33
professionals in-person and 4l professionals remotely. Evaluation forms were completed by attendees
for each session. On a scale of I to 5, with 5 being "excellent" and I being "poor," analyzingresults
from the first six questions, the average session rating was 4.45 for 20L7. For the final question "The
content of the presentation was..." on a scale of 1 to 5, with 1 being "too basic," 3 being 'Just right,"
and 5 being "too advanced," the average session rating was 3.92 for 2017.
Each presentation was archived on the BSUG 2.0 website along with general BSUG-related content.
The related report is located in the IDL section of Supplement 2: Evaluation.
N ew Co n stru cti o n Verifi c ati o n
The goal of this task was to continue random installation verification of over l0 percent of the
Commercial and Industrial Energy Efficiency New Construction participants who received incentives.
The company conducted a review of documentation and completed on-site inspections to validate
Page 160 Demand-Side Management 2017 Annual Report
ldaho Power Company Other Programs and Activities
whether systems and components had been installed. The purpose of this verification was to confirm that
program guidelines and requirements were helping participants provide accurate information regarding
measure installations.
This task also included the review of all daylight photo-control incentives to verify site conditions and
improve the quality of design and installation.
The IDL completed on-site field verifications for the New Construction option in the C&I Energy
Efficiency program as summarizedin that program's Customer Satisfaction and Evaluations section
earlier in this report. The complete verification report is located in the IDL section of Supplement 2:
Evaluation.
Tool Loan Library
The TLL gives customers access to tools for measuring and monitoring energy consumption on various
systems within their operations. The goal of this task was to operate and maintain the tool library, which
includes a web-based loan-tracking system, and to provide technical training.
The inventory of the TLL consists of over 900 individual pieces of equipment. In 2017, additional tool
manuals and guidelines were made available for lending, and four new data cables were purchased for
extracting data. The tools and manuals are available at no cost to customers, engineers, architects,
and contractors in Idaho Power's service area to aid in the evaluation of energy efficiency projects
and equipment they are considering.
There were 58 tool loan requests in 2017,by 30 unique customers at 12 different locations, including
engineering firms, equipment representatives, educational institutions, industrial plants, and
office/commercial facilities. The related report is located in the IDL section of Supplement 2:
Evaluation.
Absorption Chiller Feasibility Study
The goal of this task is to provide a technical review, feasibility study, and life-cycle cost analysis for
using absorption chillers in Idaho climates at large-commercial and industrial facilities. The related
report is located in the IDL section of Supplement 2: Evaluation.
Heat Pump Calculator/Climate Design Tools
This task was a continuation of work done in a task that began in2013 and continued through 2017.
The goal of the original task was to develop an Excel-based heat pump analysis tool to calculate energy
use and savings based on site-specific variables for commercial buildings. Previously, IDL identified a
lack of sophisticated heat pump energy-use calculators available with the capability of comparing the
energy use of heat pumps in commercial buildings against other technologies in a quick, simple fashion.
The calculator has been updated to reflect feedback from validation testing, including an improved user
interface and the ability to integrate Typical Meteorological Year, version three (TMY3) weather files
for locations where that data is available. A few years ago, the IDL completed a set of Climate Design
Tools intended to inform sustainable design and calculate the impacts of five innovative types of
systems: earth tubes, passive heating, cross ventilation, stack ventilation, and night flush
ventilation/thermal mass. In 2015, the IDL integrated three of the five climate design tools into the
Demand-Side Management 2017 Annual Report Page 161
Other Programs and Activities ldaho Power Company
Heat Pump Calculator. This unification produced a single platform life-cycle analysis tool for several
energy efficiency measures not currently well-supported with other tools in the industry. In 2016, the
IDL unified two additional climate-design tools to the calculator and added seven unique weather files
for sites around Idaho.
The work in2017 focused on outreach, education, and customization of the tool. The related report for
this task is located in the IDL section of Supplement 2: Evaluation.
Daylight Training
ln2017,IDL provided daylight training sessions for local professionals. Three sessions were offered,
with each session consisting of two one-day workshops: Lighting Controls Commissioning and
Maintenance and Daylighting Training For Professionals. Twenty-seven architects, designers, electrical
engineers, and electrical contractors attended. The related report for this task is located in the IDL
section of Supplement 2: Evaluation.
2018 IDL Strafegies
In 2018, the IDL will continue or expand work on the Foundational Services, Lunch & Learn sessions,
BSUG, New Construction Verifications, TLL, and Heat Pump Calculator. IDL will also provide work
on two new tasks in 2018: a Building Energy Analytics Case Study and a Measuring Indoor
Performance at Educational Facilities task.
Page 162 Demand-Side Management 2017 Annual Report
ldaho Power Company Glossary of Acronyms
GlossARY oF AcRoNYMS
A/C-Air Conditioning/Air Conditioners
ADM-ADM Associates, Inc.
Ads-Advertisement
AEG-Applied Energy Group
AMl-Advanced Metering Infrastructure
aMW-Average Megawatt
ARcA-Appliance Recycling Center of America
ASHRAE-American Society of Heating, Refrigeration, and Air Conditioning Engineers
B/C-Benefit/Cost
BCA-Building Contractors Association
BCASEI-Building Contractors Association of Southeast Idaho
BCASWI-Building Contractors Association of Southwestern Idaho
BOMA-Building Owners and Managers Association
BOC-Building Operator Certification
BPA-Bonneville Power Administration
BPl-Building Performance Institute
BSUG-Building Simulation Users Group
CAP-Community Action Partnership
CAPAI-Community Action Partnership Association of Idaho, Inc.
CCE-Commercial Code Enhancement
CcNo-Community Connection of Northeast Oregon, Inc.
CEl-Continuous Energy Improvement
C EL-Co st-Effective Limit
CFl-Compact Fluorescent Lamp/Lightbulb
CFM-Cubic Feet per Minute
CHQ-Corporate Headquarters (Idaho Power)
ClNA-Community in Action
CLEAResult-CLEAResult Consulting, Inc.
COP-Coeffi cient of Performance
Demand-Side Management 2017 Annual Report Page 163
Glossary of Acronyms ldaho Power Company
CR&EE-Customer Relations and Energy Effi ciency
C RE S-C erti fied Re fri geration Energy Specialist
DEQ-Department of Environmental Quality
DHP-Ductless Heat Pump
DlC-Designlights Consortium
DoE-Department of Energy
DSM-Demand Side Management
EA5-EA5 Energy Audit Program
ECM-Electronically Commutated Motors
EEAG-Energy Efficiency Advisory Group
EICAP-Eastern Idaho Community Action Partnership
EL ADA-EI Ada Community Action Partnership
EM&V-Evaluation, Measurement, and Verifi cation
EPA-Environmental Protection Agency
ESK-Energy-Savings Kit
EV-Electric Vehicle
ft-Feet
ft2-square Feet
ft3-Cubic Feet
GlS-Geographic Information System
GMI-Green Motors Initiative
GMPG-Green Motors Practice Group
gpm-Gallons per Minute
H&CE-Heating & Cooling Efficiency Program
HEM-LLC-Home Energy Management, LLC.
hp-Horsepower
HP S-Home Performance Specialist
HPWH-Heat Pump Water Heater
HSPF-Heating Seasonal Performance Factor
HVAC-Heating, Ventilation, and Air Conditioning
IBCA-Idaho Building Contractors Association
Page 164 Demand-Side Management 2017 Annual Report
ldaho Power Company Glossary of Acronyms
IBOA-International Building Operators Association
ID-Idaho
IDHW-Idaho Department of Health and Welfare
IDl-Integrated Design Lab
IECC-Intemational Energy Conservation Code
INL-Idaho National Laboratory
IPMvP-International Performance Measurement and Verifi cation Protocol
IPUC-Idaho Public Utilities Commission
IRP-Inte grated Resource Plan
ISHE-Intemational Society of Healthcare Engineers
iSTEM-Idaho Science, Technology, Engineering and Mathematics
kW-Kilowatt
kWh-Kilowatt hour
LED-Light Emitting Diode
LEEF-Local Energy Effi ciency Funds
LIHEAP-Low Income Home Energy Assistance Program
LLLC-- Luminaire Level Lighting Controls
MOU-Memorandum of Understanding
MPER-Market Progress Evaluation Report
MVBA-Magic Valley Builders Association
MW-Megawatt
MWh-Megawatt hour
MWSOC-Municipal Water Supply Optimization Cohort
n/a-Not Applicable
NEB-Non Energy Benefit
NEEA-Northwest Energy Efficiency Alliance
NEEM-Northwest Energy Effi cient Manufactured
NEMA-National Electrical Manufacturers Association
NPR-National Public Radio
NTG-Net to Gross
NWPCC-Northwest Power and Conservation Council
Demand-Side Management 2017 Annual Report Page 165
Glossary of Acronyms ldaho Power Company
O&M-Operation and Maintenance
ODOE-Oregon Department of Energy
OPUC-Public Utility Commission of Oregon
OR-Oregon
ORS-Oregon Revised Statute
OSV-On Site Verification
PCA-Power Cost Adjustment
PCT-Participant Cost Test
PlC-Powerline Carrier
PPG-Program Planning Group
P SC-Permanent Split Capacitor
PTCS-Performance Tested Comfort System
QA-Quality Assurance
QC-Quality Control
RAC-Residential Advisory Committee
RAP-Resource Action Programs
RBsA-Residential Building Stock Assessment
RCT-Randomized Control Trial
REEEl-Residential Energy Efficiency Education Initiative
RESNET-Residential Services Network
RETA-Refrigerating Engineers and Technicians Association
RETAC-Regional Emerging Technologies Advisory Committee
fuder-Idaho Energy Efficiency Rider and Oregon Energy Efficiency Rider
RlM-Ratepayer Impact Measure
RPAC-Regional Portfolio Advisory Committee
RPP-Retail Products Platform
RTF-Regional Technical Forum
RWLR-Reduced Wattage Lamp Replacement
SCCAP-South Central Community Action Partnership
SCE-Streamlined Custom Effi ciency
SEEK-Students for Energy Efficiency Kit
Page 166 Demand-Side Management 2017 Annual Report
ldaho Power Company Glossary of Acronyms
SElcAA-Southeastern Idaho Community Action Agency
SEM-Strategic Energy Management
SlR-Savings to Investment Ratio
SRVBCA-Snake River Valley Building Contractors Association
TLED-Tubular LED
TLL-Tool Loan Library
TMY3-Typical Meteorological Year, version three
TRC-Total Resource Cost
TRM-Technical Reference Manual
TSV-Thermostatic Shower Valve
uc-utility cost
UES-Unit Energy Savings
UM-Utility Miscellaneous
US-United States
USGBC-US Green Building Council
VFD-Variable Frequency Drive
VRF-Variable Refrigerant Flow
W-Watt
WAP-We atheization Assi stance Pro gram
WAQc-Weatherization Assistance for Qualified Customers
WHF-Whole-House Fan
WWEEc-Wastewater Energy Effi ciency Cohort
Demand-Side Management 2017 Annual Report Page 167
Appendices ldaho Power Company
ApperuDrcES
Page 168 Demand-Side Management 2017 Annual Report
ldaho Power Company Appendices
Appendix 1. ldaho Rider, Oregon Rider, and NEEA payment amounts
(Jan uary-December 2017 )
2017 Beginning Balance
2017 Funding plus Accrued lnterest as of '12-31-17 ...................
Total 2017 Funds..........
2017 Expenses as of 12-31-17
Rider Transfer to PCA (IPUC Order 33736) ..........
Ending Balance as of 1 2-31 -2017 ...............
$10,730,151
39,763,536
50,493,687
(37,086,084)
(13,000,000)
407,603$
2017 Beginning Balance... $(5,552,141)
1,164,709
(4,387,4321
(1,885,098)
(6,272,529)
2017 Funding plus Accrued lnterest as of 12-31-17
Tolal 2017 Funds.
2017 Expenses as of 12-31-17.......
Ending Balance as ot 12-31-2017 $
2017 NEEA Payments as of 12-31-2017 ..........
Tota! ............
$
$
2,698,756
2,698,756
Demand-Side Management 2017 Annual Report Page 169
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
NEEA Payments
Appendix 2.2017 DSM expenses by funding source (dollars)
Appendices ldaho Power Company
Sector/Program ldaho Rider Oregon Rider Non-Rider Funds Total
Residential
A/C Cool Credit
Easy Savings
Educational Distributions
Energy Efficient Lighting.
Energy House Calls
Fridge and Freezer Recycling Program
Heating & Cooling Efficiency Program..
Home Energy Audit...............
Home lmprovement Program
Multifamily Energy Savings Program.......
Oregon Residential Weatherization
Rebate Advantage
Residential New Construction Pilot Program
(ENERGY STAR@ Homes Northwest)
Shade Tree Program..........
Simple Steps, Smart Savings
Weatherization Assistance for Qualifi ed Customers .....
Weatherization Solutions for Eligible Customers ..........
Commercial/lndustrial
Commercial and lndustrial Energy Efficiency Program.
Custom Projects
New Construction
$ 495,142 $ 39,493 $
3323,024
4,787,259
170,691
259,480
575,404
281,125
165,483
167,342
93,891
320,637
194,695
185,354
1,137,209
8,352,626
2,186,213
4,193,475
86,861
2,230,798
743,948
141,860
84,223
12,008
6,1 55
18,920
2,384
10,861
2,232
5,811
(56,571)
311,028
243,129
147j80
231,285
8,102
192,416
205,528
401,638
149,813
1,143
1,406
337
307
2,874
1,683
1,347
874
244
650
1,122
456
1,307,485
28,224
16,266
4,254
3,1 80
340,010
52,463
6,273,625
$ 936,272
't49,813
3,466,027
4,872,888
183,03s
265,942
597,198
282,809
166,830
168,2't6
2,384
104,996
323,520
195,817
191 ,621
1,307,485
1,108,862
8,679,919
2,433,596
4,343,835
658,1 56
8,102
2,475,677
7,223,101
Flex Peak Program
Oregon Commercial Audit...............
lrrigation
lrrigation Efficiency Rewards
lnigation Peak Rewards
Energy Efficiency/Demand Response Total $ 29,950,660 $ 1,606,041 $ 8,589,400 $ 40,146,101
NEEA.2,563,818 134,938 2,698,756
Market Transformation Total $ 2,563,E18 $ 134,938 $$ 2,698,756
Commercial/lndustrial Energy Efficiency Overhead......
Energy Efficiency Direct Program Overhead
Residential Energy Efficiency Education lnitiative ........
Residential Energy Efficiency Overhead..
336,335
290,251
210,215
1,001,005
18,472
17,628
11,152
50,217
33,329
5,694
2,514
6,421
388,1 35
313,574
223,880
'!,057,643
Other Programs and Activities Total $ 1,837,807 $ 97,468 $47,958 $ 1,983,232
Energy Efficiency Accounting & Analysis.
Energy Efficiency Advisory Group
Special Accounting Entries.
878,239
21,685
1,833,875
45,728
1,148
(225)
148,830
126
1,072,797
22,959
1,833,651
lndirect Program Expenses Total $ 2,733,799 $ eS,SSl $ '148,957 i 2,929,407
Grand Total $ 37,086,084 $ 1,885,098 $ 8,786,314 $ 47,757,496
Page 170 Demand-Side Management 2017 Annual Report
Energy Efflclency/Demand Response
Market Transformation
Other Programs and Actlvltles
lndirect Program Expenses
rF-r
oo)(o(L
Eoo-o)t6fcc
NoN
Co
Ec)o)(5C(5
=opaI1'E([
Eoo
(\(aoc;
ID
rr)
go
@
rl
F$tq.toNt-u,@
T\l\a.!tto{(t
0
ro(v,-
FrDi-lo
q
GoF
o(,(,o
o)(ENO)N>N$o-ooCJoC;
lr)o(f)t-
o-ooocici
(O l- (\l Ol
\l(ooNI.)F-NNd)- o)_ @_ @_tf) (O C) -@$|r)(oF-(D-$F,-(ostN
(o cor.)oo- (')-rr)o(ooN- lo-
sfN
(o roo)(f)ro- @-(o(')ort$- (a-NI
ooE
=oPoo
OLOOooooooooo-EcLo-
o
o
ot
F-
o,t*N.t-
o)
(D
o,t-(o-
@
O<O-NNFN(V)
co
of
oEoo
=oz
E
o
=Ecloo
=cooo
ooo6'
(L
Eoo
=o
G
o
t,q
Go
o
E
Eoo
o(tqo
o
@qo
e
c)
o)
ar-(oolo-
ro(o
{t00F-o(o(o-
NN
o
(ool@-
o)
art
o
EoF
oooU'
FeNNtOtOtO-OOr
ci ci ci c;
$(o(oNoo)NN(oo)tr)(OFN(')@O)@(ONO)rr)q q q q q g .. .: q q Cooooooooooo
(r-O(A$-CON
@O-rr,NNTooIddoci
@
t(ONNOT(O-(O(f)|r)(Orr(o@$stNc\t(ONqqqqqq':Cqggooooooooooo
c\l-@c.)o, r.- (.) (r)of -- ,O- \@OO)stoo(oo(o o) (o (o
O)-OO)(f)ttO$NsfO)t(oo)--tt-N$rr)t-O- N- r_ @_ lr)- t-- O- @- tO- -_ si-or.-lo@co@ror{)F-Ns@@(ONOT(aF---N-_F-_stt---$(ONrF-N(f)
OO@eN@@F.-rt- (f)- (o- o-(.)$c\lro@@N@ <f l'-,- :
(oNoro(\,tF-roN(orosrNo)(r)$|r)@O-rOO@OO)OO)(f)(OONF-o(o.ocodco(.tdodoo,$(OF-@(OOO\i(ONrt_O--Nst-(OC)_eN(9-
()-lr)NNN@(O|r)(0rt@
c.t --: Fj cONO)OOaOrO_-_
(9N@tON@O)O(ost(oc\l@(r)$O)O(f)r@O)@O@OO)-@@N(r)O)or(()Nc.jrot-c.i@@c\i+$(oF-@(oor@(o(oost_@_-Nlr)C!e-(9 st
@
@rN(OaOTONlr)TOlr)\lr(o{
oEooE$.h}E99?io-3bcl gEEEEEo.EEoo.oo
IoN0)I(,t-Oa
ooE
=lllsoi/'..r')PEE9EEEEfifi.9 g -- 5 E P'E P'P'5 5rr='rEo.(!cLo.EE
oc.9
f-o
.9,o
Ec
,9
6ofEIIJ
f.-(o(f)$r.-l.)o(()c!lr)-NN
OOr@rrrr.(tOlr)(\l-(OF-O)r()(O(Or()N(r-@t-(')-F--(oo-(olr)(')Nrt(ON@(oN.
o:
C):EPooocfoo6
E(3Eooo6s,- u.l€boEOoCC.g .9o=
3=o
cc.o .9(u(E.N .Nootc(u(E(Do)
=3
=Foo),tr
6@E(E
EU)
.tio.o
U)
-go.
.Ea
coo3Etozoo
Eo-
@t
FV)
(,t
IJJz
IJJ
Eg
o)o
(L
I(L
co
o
6coo
=(Dz
6ECoE'6ot
oo)(E
c(!
T'
o(o-ootr
co
oN
oso0)
=EEcopoo)tcoo)
Eo
d(U
o)o(L
oolE
(U
U)
IoE
uJi
E6
=
=
E(E
o)o
o-
tro
Eo
o
o.
E
o)
EoI
:=Ef
E')(,c
UJ
c)
EoI
c5tr;Eoo)
"-i.Ea()q>\ d)O-(D,YrESPOEoori3E.o.Eo)o.E3t'= o)I.L I
o6ooo
=oI
EDoc
u.l
o)C
Eo)J
co)oE
tJJ
ooc
IJJ
.ho)(UE
L60,.A!t -'
Oao(EtuJ
C"@(v)
(E
tr
g)Nro-
N
@-o
a
o)Nro-
o-
C'
o
6
P
(u(!(EccE
(E
c o(EEC
(!(!O
ccc
(!oo
ccc
o)(o@N(')r (o
N(oFN.OON- -- --(o@(o(f, ro Nor@o{
F-
@
N(Cr-F-rr,O(t{ -- :(o@(o(orr)No)(oN ri
@
oE'6
o.oQ)9=a55pcoo
\t l-toN- - (O-
@NN
;E'o3otY(uo(L
co
G.s):
:E(tr
d)=o;;(Uxo)(5o.xsr0)
oo^
E:EF EEtr
ooooEo
,No
oJ
.E
.E
Eoz
>it===!fB
q,e6=c:uJ-
oL^7e*6'- aDo->
=
t,* Ea
^o E=E o-o
Gftrtr
oE'Ic
aUo
atooo
EoF
o(,
foootr
!
=
=
o
tr(E
CL'6
Eoo.
Eo
E,,o
o.
=
oG
E(ULo)o
o-
=ao
l-
oN
ri
.xt,co
CL
CL
ao.oEco)o-o-
ao.9oco)o-o-
E(5o-
Eoo
Lo)3o(L
o.C(5o
C'c
.E(,
UI
PI
IIJ
o
aDEoo1l'oc,tc(!
Eoo
Eoo-
0,t6fEc
i-roN
co
Eoo,oC(U
=op
U)IoCo
Eoo
Nt-
oo)(5(L
c;o9.P:'tru3g6e6qcE:3ol6oEaf PAE R€b eo35
€es Hf g; z
'= 9- -oo do
€a q.e g
o(ueE o-
E$EA !
5!ec,-i
frEEEET
TBgEEE
:E.E33Eae6;=EPbos€t€ t I = E",
E};E BE
E€,= #ta
4aE Efr.=o X o oE
E g rp I a3 d.e E a(5c=Or:(/)c-y=toE6o?-96
E 85 s b Eo 0.r.9 E oboE-(El0)3E 3 E,3 a-o - r) Y o (E
ar ii --, o or .EE3 p e5.Eqii (.qE
6=p rE a
---
E F 66 q op 6 o#PP F: PgEEE$B
(o(nt-T\rl)T\tit
e
oocoo.xuJ
=ano
(E
oF
(Y)
@(,
roo)cr-
Nt-
o)
aroo-
(D(D\oi\
o
O) I-GOOO^ sf_00 cnN6t6(,)+ c.itt
e
u,(DoEoo.xllJ
Eo
o)o
(L
o
.gEE
ootroo.xuJ
o
E
i5
Eg
EDogo-
a!
oF
Nlo
(f)_
o)rf,
F-_
N|r)
(f)_
O)ta)\
No
@
No
@
ON@s@@co lr,NO)N
O I'-@-@- @-(f)roNO)N
o=Ef(E
(.)
oq)
o)
F-_
N
:
I
o(ooE
0)
o
E(E
o)o
(L
oll)
i5
oE.9oElU
E)
oclrJ
o=Ef
6(.,.E
oE
EoocOLo)oc, -coo
oo
g-'(L-
EEFOoE
EEoo
:
:o
o?-
;o'aoo3ElU
oc.qo
lU
E)octu.96
o;.9poooott
ooo-
Nro(o-
(r)N
(otr,N.
@O)(.o-
N
@loF.
coo)(o-
N
ooc.g
oco'6
uJ
E')ocllJ
U'o3EEoz
a.)e)qo
e
(D
qo
o
ao
lOo)..,oi
@-
ao
c{N_ro-
lO
cr,c,d(o
o
c)tO(o-!t(\tq
a'
o
E
P
.9otoo.
otr
.9(.)
uJ
ED
otruJ
o)roqo
ID
@qo
e
o
O)!t_o-€@€-(o
(\t(oo)-NoF'.o
o
NNao-(,
t-N
o
E
P
o
o(,o
(E0
ci
6
(! cocb
ci
@
@o)
(o (o@(oF-_ N_(9 \t(oNco(o
N(oo)-N@o
@
@
t-F-@-loNsf-
N
@
al,E.E39o
gOoo)ooEo-
F-r(\o co
.hE'o3otr
oc
o)'5
E
IJJ
Eo
o
.9):
co'ao.g)
Io
-o6=
EE.-o
EHg
tr
>eEB'.= I5A
o?oEHE8o->
=
!tJ E:.U (E<
^o E=E o-o
EFatr o<E er<uJ-
6
anoo!,o
.No
oJ
(u
.E
Eoz
o(,
Jo6ot
a
=f
oE"tr
aoo
t,
ooo
E
oF
6
oCL'6
LGo.
EIE
EDeo-
Eoo-
Eoo
Lo)3oo-o-coE
ao.oECoo-o-
]toE.:o
tcGo
E(6
EDor
I
o
tro
(!
Eootr.U
oJo
=
(f)l-
oo)o(L
Eoo-ot
6)cE
r\oN
Eo
Ec)(,)(5Co
o)p
U)IEC(U
Eoo
(oot
slN
-@F-- 6l
t@$@(o $-
SNr@f.-- N-
t@s(o(o $-
@tlo o)@
ot
(E]::o;:n:;Y::(o::o::o.::c::o$lr)EOO(E00.9! N 6r:
(,(o\!t6a@
F'
@
g)(oF.tN@-
f.,
o
6oF
o)@o)(')@o(oN@-$.OLr$*itNt(O
-OONtO-NF-(O@@(r)N-el'.-O)rr,(O@l'-@(ON@Orr
@NNcl)(f)COC!1.-@(\loroo$(oo(orou.OTOOF-lf)lo1'-(OrN(9N-
-OON(r-NF-(OcO@(Y)N--F-O)rO(O- (O_ I.-- cO- @- c\l @- O)- r-
coNF-cD(o(oNF-@NO|r)Ost(oOr(O|.c)T()o)OOF-r)tf)i'-(O
- oico el -.
(OO-NO(ONF-r(O(oFOOO)l\(')st
o)o-c{(?)stlr)(oF-O-roooooooooNNNNNNC{NN
E(E
CDo
(L
I(E
o)o-x
-9IL
sttq.tot6rr-
N
o
(r)t_o-lott(Y)
lj(\t
g
EoF
l
olr)ci ci c!(oo)o)$|r){srosor
-N(f)(')N\tct(f)oN
o(o
=.Y
ro (o N (o $ t- @ (o N !t co (o ro ro Nt ro @ N |r) F- @ rt st o) lr) st (, o) N(O N O t F (r) O) rO lf) O) @ (O O) N Nto t- s lo (o o, -j e.f @ N co lr) @ o (oF- @ rf) (y) N (O rO O O) N (O (O $ O ON N N (\l t- Or- $- O_ co_ F-_ (O st- F- -- CD
-NN(r)NNTr)
ro (f) N @ I F- @ (O N \t @ (O rf) lf) C\tst lf) (o F- lr) F- @ t $ o) ro $ (.) o) t-(o c! o st - d) o) ro |r) o) @ (o o) c{ NtoNdd@or-c.i(or-oro@(.r@N CO |r) (O N (O rO O O) N (O (O st O (ON N t_ N- $- o.)_ st_ O- @- t-- () $_ r_ _- o)
-NN(Oc{N1r)
@
+OCDCDNTr)-(O@StONOlr)S6N@(oooooNlr)>$o--N st cO- (O_ (O- r- (fr- @- N- \t- - (o- O_ (O- N_Nrf)(OOOOF-@O)O)@@rN(f)(f)(fr(f)NNNN
(o
oN
NoN
(O1..@C)O-NC.)r+loOOOO--ooooooooooNNNNNNNNNN
st loooooNN
C)ooN
=E'oo
ooooa
o
tr(E
CL(,ELoo-
.EoaEg
EDo
o-
oo!qr
Eg
tr
o(r=
* B=t: o=, O'QE
- >-cgfB
_o'E !, J6
ilet
=1,
i.Y trC
^8 E=E o-o
$"aab b=>c(!<uJ-
6
trtr
g.
Astr
=tiEOfo
o
E8EEJG
E8toIo-
oooo!to
.N6
oJ
otro
o
E'otrEtrG
EootcoocDc
o
aD
oooo
G
oF
f-
oN
Ic{ooN
ooC(E
ELoEo)o-
Ec(E
ooCoo-xo
ct)o
(Eo
Lo
,oI
+
.x!,co
CL
CL
ac).9ocoo_o-
ao.9Ecoo-o-
E(Uo-
Eoo
Lo
=o(L
o-c(Uo
Ittro
Eoo
Eoo-ot
EfcC
l-oN
co
Eoo)(Ec(U
c)paIEc(5
Eoo
sF*r
oo)oL
(tol(\
(Y)ol
N
o)qo
6
o)qo
to
@a)_(ooo-€.i'
(ooto-
o)(\l
(o
o
(o(no-
(D(\l
(o
o
(o
_(o-
o)t\
E
P
OOr
(o (o (oN--qqqooo
(o (o (oN--qqqooo
rf, ro -o)o(ot_ (o- c!-o) o) t-@sfcO(o_ -- e_
-lr)-rN
(o$t-@@c!r@oc.iN@(o o) (o$o_$-
N(')
rott-@@Nr- @- O-
NN(O(oo)(osf co_ st_
N (.'
F- lf) O)o) (o o)
-- o- (?)-
@F-S6l(o@
oE.93.o
.ao6c.9oo
=ollJ
lo (o F-oooNC\N
rotco
o
totiqo
@
@
ao
3-
oar)-
(o
o-tot
6
(o
6-
!cltl
O
(r,(tto-(o
EoF
o Or@
rr.cr$N(f)(Oqqqooo
-tOsiN(o(Oqqcooo
(OFO)(f)(o!troo)o+c.ioNO@(o\lN
f.- F.- (oN@rs- ()- @-N l.- o)NN$
Nt-(f)N@-$- ro- @-F-NO)NN\T
@rO(OOF-o- o- t-
NNN
lr) (O t-oooNNN
=Yoo)
.E
(u
@
at,o]U
oF'Eo
e
ttqo
{r}
ro
o)(oo-
00N\N
GO(o-
rl,(t,olc)
o
oarr-
(r,st
o
otto6
EoF
@oooro.orNNN-F
(O(9r$N@@O@o)(oslq':gq:roooooo
et@\tNN(f)SNN(f)\iqqqqqqoooooo
u)!tu)u)t*rl)qqqqqqoooooo
ooooNI.-@OOOsi$
-- O- tO_ rO- -- F--O)\t@\iO)No(orosfco@$(o\t$,f)$
tf)O)(f)(OO-orf)(9(o\tF(o_ lr)_ o_ @_ $_ N-
-CDOF-N$6OOrO@trttr)(OO)@
|r)-COt*rr)(OOC.)@(OF-\lO-N_r-@-lo_\liNOr-O)lt--o@o)ro(oroNrrrNN
(o\iFF-rr)O)O)O(Y)NFF-rr-N-
o)orN(f)tO-rooooooNNNNNN
I(L
o.E
(L
(U(,Ioo
-9o
=o
oloqa{(t!t-loo
o
oto--Nc,)_--loo
o
E
oF
NF-rrroooo(ulr)ro(o@(r)(r)(')(Olr)N$>O)OO-rN(f)(O-N(O(f)(O
@rO(O(ON\fF-(f)e(OFs@sfcONc{(oO-(r)NOtfcOcON@N(Y)-N@O-
trr)-lr)c)@(rrO.fa-@O(f,NrcOlr)(v)@(\F-O)rr,ON(o_ @- \t_ (o- (?r- O- S- O- lr)- N- (O- N-O)(ONNNFF-F-t-
@-O(O(ON\tl.-(Ar(o-
-@:t@C{N(OOr(Y)F-O$_ @- @- ry co- N- c)- -- .l (D- o- --sttO-ul)O(O(f)NF-@O(f)Nr(Orf,(f)@NF-O)tf)ONc.)_ (O_ $- (O- (f)- O- \t- O- rr)- ry @- ryOr(ONNNNt-I'-N
(O F- t- N @ c{ (r) (o r() O) (O l.-OSOr-(')\t(f)>NrO@OO) O) @ rr)- O- (f)_ st_ - C{_ C!- N- (O-
FC!c!NNNNN
(O F- @ or) O - (\t (.) tt ra, (O ttOOOOTTooooooooooooNC{NNNNNNNNC!N
ooaE-pE
u
f
oaJ=
* 3=l: o=' olr)
->E.gfB_o'E L
' J@
fiss
=?
iI CCo (!5
^o E=E ovo
$bab 6=>tro<IJJ-
o(r-
d2E6t
= al,EOfo
-=ov
tr>trE"<bc
uJ
oc.UCLo.E
L(Eo-
L.Eot
E.Et,o
o-
o
38
EH
=trE8boo
o-
ooo(J
t,o.No
oJ
o
o
(,
todt,tro
EooEc.!o
CDtr
(!.a
oooo
.E
oF
Coo-
Eoo
Lo
=o(L
o
-C([E
oo.oocooo-
(,coo
ltl
EcoItoo
G,
loF-r
oo)o
o_
Eoo-ot
EfcC
N
oN
co)
E0)o)oc(5
op
U)IEC(E
Eo)o
ooooooooooNNNC!NNNNNN
c{(oroNrf)o)lr)N$r.-@NNrCr)c.r$l()rr)Nqqqqcccqqqoooooooooo
N(r)Tr)NTr)O)tr)N\tf.-@NC!-C.)(.)trO.OC\oooooooooooooooooooo
O)(O(OO\iO)cOrOtOst@N@l-$o)(f)NrooOr_ F-- F-- N- ry @_ O^ @- (O_ O-.ONO)()t.-O)(o@@stC!O$F-F-O)@NO)-(O(f)-N-t"-(O@o)-_c\L
Nr
f)(OrO-NO)tOrC)lf)F-cO-ONl'-O)(f)f'-ooo)(ot-(',(f)|fr(?)(')
@F-,rrlf)(o(otoc.ioN(ONN(O(f)@(O(O@rF-(f)(')(Ost.Ot-$
(f)(O-OrNO)$Orr)rr)F-@-Olt-F-O)C)l'-o_ o_ o)- (o- r--- (f)- (?)- ro- (o_ (f)-(Ot-rr)rr)(O(O$O)N(',N(ONI'-o(f)@(O(O@
-1..(9(9(7)$r.()Nrt
l-O@-OrOO)(ON-
-NOO)rOO)(OO@$F--co@F-o-N-(o_@
OF-NOO)@O-$rtooNNoocicidcrdddcidci
(o\
(oq!t
F(\qo
ID
Nqo
@
(\t
Nl\(o-oloo-
N
Nc{oq.o]\lo-
lo
o
@to@-
.i,ta"-c{(\t
g
(n
_o-t\ot-
6oF
O$F-(r)\tr\iL,@(O@O)(OFN(''NN|r)(ONsfNoooooooooooooooodddddddcidci
r.-@NTOO|r)N(O@(OsiNOO-rNNoooooooooooooooooooooooooo
c{$cgoo
Oc!N(a(.rrlr)r\lF-r-rN F- aO (O rr) C! C.,l (D - st @ .\l (O
cjcjd-;c.j6i;J--c.i$
@rc?aoo
rOr
-Nqcoo
r.-NF-N.OrOrOrr)@@OFNF- F-
(O$Orrt@cOrCDC.)-F-C.)O$O)(9$r<r(')@rr)|.r)tr)--O)(o- tr- \t- $- \ \ (o- @- \ -- r- @- F_
$NF_ol)ONS@u.rN!o(filr)oOOO-@o)OO)@F-O)(Ot-- (9_ N- C.)- $- O- @- I'-- O)- @- o_ O- F-_
-(OF-t(f)@Or(OO)Nlorr\.F-C!F--rN(O
$o|r)lr)@- r-o) (oo) o)N- lr)-
(f) (f)
Of'-@t()(O(OC.)t()TF-(O(f)OrF-N(OO)F-NtlTONNOO)@- @- @- N- t'.-- $- (o- (D- rO- $- (o- I.-- O)-l.-O)(f)(f)(o(otfF-O)OcOO@O (O (O O) C) l.- (O O @ \t N t* l.-r tf) st F- S- O)_ I.-- S- @_ -_ i'- \ O-
-ONN$NtO-
(o o)\t lo@_ o-O\t
-(o(o$
Nt(oN(O@(,)(o(o(")(.)@@ro ro sl o) (o N (o (f, N cv @ o @
-- F-- (O- N- c.)- N- r- @- O)_ @_ (Y)- F-- cO-(fr@F-@lt--o)(o(oOr(Y)OalF-O)rr-OOFNlr)O(O@t*N tO O- N- .O- N- -_ (Y)_ Or- O- O- @-
--NrNd)$
(9r(?)to_ (o-(ot
$Fc{(f)
O\tO)st@o)lr)Orrr(.r|r)r@(O F (O (f, .rl (') rO (O N tr) rO (O |r)I.-- ()- r.-- ry co- -- F-- $- o{ ,o- C\{ ,o- \(O@O)(OO)OO)u.u.-C.)N(O!tF--(OtO)(ON@(ott@r N $ tf, -- O- O) O- -- ./)- $_ F-_
@Nr(o(o- (o-
-N
t-oN
$|r)(o
oooNNN
rN(f)oooNNN
(')trO(OF-@O)OOOOOOOOTooooooooNN(\INNNNN
o)cEE.9:J:
c:(D::g:ttr:tJJ :>9SPHONCuJ
ogo
@
oqo
@
l\
rorot\
Fro\roto
@
loloF
a
toN<n-
N
Eol-
oqo
oqo
N
Nco
F.|r)t-^rolr,
()()t,-
lr)lor.-
lr)No)-N
NooN
ooYo(E(L
oc
.!DoE]U
IoctIJ
oo!qr
EEtr
=:)
oo=g ?=e 3<' 0t@
->Eg#a.oE!FfA
fiet
='1
;.ECC(E 6<
^o E=
o
$'agb b=>co<uJ-
g"
d2Edt
=OEO=o
e-=aE -ltr>c tt)<btrul
o
tr(!
CL(,
EGo.
(!oa
Eg
cDoLo-
0,
E8
,EE'j t,
E8
E,oo
o.
o
ooot6'
.N
0,
oJ
oooo
EoF
otro
oJt,otrtttr(E
EooEtr(!
oE'Ic
oo
ao.oEco)o_o_
U'o.oECoo-o-
c(!o-
EoO
Lo)
=oIL
o.C(Uo
o)o-O-roooNN(\I
(')$t()(OF-@ooooooooooooNNNc\INN
9:6:o;o:oil:o:I:
ago(\lc
IJJ
Eoo-ot6fEE
t-roN
co)
Eocn([C([
op
c/)IEc(tr
E
o)o
(of-r
oo,([L
oott<.l(o(oo.r)iCDrr)@rr)(Otolr,-ooooooo
N.joodddci
S<otro@@N<.r:t_(f)N--c.,tc.,t({ooooooo
N.tocjcicidc;
@@@oooooC!NNClN
O(o1O(Y)@@ed)q q .. *: q q r roooooooo
|,rroorN|r)rr)osO)\tNo)Otr)(',(O1r)_ \t- @- t- st- @_ F-- st-
-F*tt(f)@(frO)(oNo(')@oo,|r, N- F- t* (O O- O_
tOrrs$(.)O(OOt@l'-l'-ON(.r@(OS- o)- F-- (o- (o_ lr)- ro- ro^ ro-
F-$O)sf(o<t(OrF-
-O)O)(OF--1.-st.rt{tr)F-o_(o@r.-N-
<tFF(')O)OF!t.<fslFrr)N(ON@N-t- (\,l- ro_ (')- (o_ t-_ N- @- o-t-@(OcclNrr,C\o)N
-@NI-NO)@(\(O$$rt(OFF(o(o
stO)O)NOTOO|r)!tF(O.(tr(r)(rr(')(\l--c\lc!
(Ot'-@O)O-N(f)$OOOO--oooooooooNNNNNN(\NN
E(U
U)o
(L
oE.ooE
tJJq)
.Eooo
od
o)c
(Eo-
(Y)
a.,I
oFqo
q
oNqo
a
(o
@o)("r-
(r)t\qo
@
+tOo+
@
(O
+roo+
ID
o)(r'
(,'6l
6oF
-\t@(O-N@NO$|r)$$(o(o\i(o@qcqqqqqqcooooooooo
Frt(O(O-N@NOtrosisl(()@\l@coqqqqqqcqqooooooooo
@co@@(o@(o@(o
C.)@O@(O(O@I'-(Or:qrrrqCqooooooooo
N(O(O@stO@(O(f)o(oNNst@o@-@- F-_ $- \t- c.)_ I'-- 6l -- ,<)-
Nt-N(ONOON@cO(O-r.-$O)N(')O)r- lr)- l.-- rf)_ $_ (')- l.- (O st
-6)(O@$FO)(Oc{Ot*O)Str)tr)N-\t.(f_ O- (o_ -_ O- O- -- O)- Or_roro$(,o)(oF-F-(,O(OrO-@F-Nrf)(O(oro(o(()rr)|r)(\tNN
eO)(r,(otFO)(ONOF-O)$rOrONr\t*- O- (O- -- O- c)- -- O)- O)-(,rOt(9O)(Ot-F-lf)o(orI)s@trNr,()(o(f)lo(o(ororoNC!N
(oN$OO)el-OO)(g(O(?,F_ (O- F- (O- rO- O_(r)(o(r--N
F,-oN
(o
oN
Nrr$|f,ooooN6l NN
EE-oqorD(O1rr$O(O-stt - c., c.,
o),so
oo)t
o::iNo:::o:::
TL:::
!:::
6oro-OO-ro)oooPNNNlr
a{N
\tstc\Ic{+N
o
e
o
e
roc)
EoF
NC!(\tN
NNt'- F-(o- @-ro (oo)$
Eo)
(uc)Eo(E
cn
-NO).:i@@iiN
=E
ozooEo::I::ir::
F@::
(9tro
iiioo2c'lNlU
i\q(\t
I\c$t
to(qqo
a
ro.,)qo
o
(o
oa)\i\1.,\tt
6t
o-t+rod
6
(\l
(n-
tt1.)d
o
lo@-
EoF
(o(oooo)61e-NNNc.)oooooocidoocici
@(ooo(DNTTNNNC')ccqqqqoooooo
@@@@@(o
stoNo)(ora).. .. q q q qoooooo
O)F(o(OO)O)rr(oN$rorO- N- -- (O- @- @-Nt-O)$O)@or(')N.oo(\t
--@tOF-t()rt
ttroF-(f)r-u)@o)@o(o(o@- O)- O)- F_ \t- O-|rrorr.-$@(oNO)O)-O@NTTNNF
$roN(oF-ro@o)@o(o(f)@- O)_ Or_ r- \t- O_loo)l-\t(ooF-O)Or-O@N--NNr
@-NN|r)r{)(O-Or(Ot\(.)(osN(fr(r(o
N(O$rf)(Ol-oooooc)(\tNC!c\tNN
o
-9ltl =EA
d
l
oo=
EEg
->EgE=
-O'.= -Y, J6
Hct=-,
i-tccs E=E o-o
$'a=b b=>c.g<LtJ-
e-Bo-Y
tr>trE"<btruJ
g"
)6
H8t
=OEOlo
!,
tr
aOCL'6
Ltt,o-
(!o
E.E
cto
o-
rtro
38
EH
=trE8boo
o-
ooooIto.N6
oJ
o
o
o
!,odttr(!
Eoot,tr(g
oE"tr
oo
oooo
(E
oF
C([o-
Eoo
L
o)
=o
o_ocoo
U'o.9oEoo-o-
l-t-
oo)(5(L
tsoo-ot
(E)EC
t-
oN
Co
E
o)o)(oc(U
o)p
U)IoC(5
Eoo
$(f,qo
(ooo
C;
o)@c?o
ood
lo ()NN
ooc;
t-No)-
F.
o@lr)-$
r.- @rooo- (o-
F (r)
F-o-(oc{
NCi)t\N(Ottr)-(oo)o(o
stt\t(\t
N(OttoooooooooNNNN
co
(u
.NoE
(ud,
B
(o
Eopo(l)tcoo)oo
C>q
oq
tG"qo
rr)
tc)qo
o
Noa)-F(ot\
(.,(o6tNa\N
ID
G)(o6li\(\t(\a
6
ro
EoF
o
o(ostNcqoo
o(o$Noodci
Nt-ooci ci
ON(o$F-- tr)-O) F-$r
-G)
(o@s-o- N_o)@r..) (o
(o(o!tro_ N-or@lr)(o
(f,NE(o
o)o(L
oo)c't
(o
a/)
ct)octU3
E6==fE
(o F-
ooNN
u,o?o
tq
(r)
C'),\qo
r4
roNqo
o
lot
00
t-(\o,qo)
o)€or
o)sl(\t
q
oGIo-
@(\t€-(r)
o
N@(\lo
EoF
|olr)|r)r()l()lr)rorororoNN$$strt\t$s\t
F-N|r)|rr(oOrONF-F-(f)(o(')rooolr)rf)F-(oOOOTOOO---cicicicioooooo
O)O)(O@Str)O(ostFNrr(O{NNt(.)Nqqqqqcqcgqoooooooooo
st(o(Do)(otO)OOri
-F-(D-t{)stN@@N@_ @_ r- rO- (O- O- O)- rr)- N_ @-F-@(oNF-(O@(OOtOr(9@-tOF(OOO-(f)(o_o)_o)sl@@(orot
- (r,
@@t_(oN$(oe-N(O$(f)F(!-\t(OOO@-F.@@(ONN(OOt-ON.f-N,-:(o(o()(.)|l)rO-OF(OO)O)@rt
-rr)rt-@O@@(O(ONN
\tO@rrF-F-O)sfOlolif-So)o)-ON(o\t_ -_ lr- O- O- st- rr- lr)_ O- @-O-st(OtOO)\fNst(oNN\t@@o)Nt-N(Os(r)O)(O(ON(9N(r)e
N@F-lr)OrO.O@NrO@@(rrN\t(Orr)O@rONrrf)N@(Orr)tst(f,
-C.'N
o)OFN(')tiO(ONOr-oooooooooNNC{NNNNNN
$l()(ooroNo(o@lr)O-si-OOTOOOooodoooooo
c:0):c0):>:o:o-;E.-oP8bNI
@@Io
@
c{t\rc)
+E
(\
@(9
c)_
o)roto
o,
G.r-
o)Na
@
(o(oo)-(,,..)o-
o
t(o
ao-
EoF
OOrN
P$oci
ISoc;
NNO,ONO$ro- o- N- o-F (O l.- rr)S(r)OF-
--N-
o@(oNrotsfO-@F.-- (O- @- @- (O-
@o(oo)(f)@t-N@|f,
-NN(O
o@Nc{o)stroFoN- (O- O)- @_ @-sOg-O)N@t-o@@rNNN
!t-O)Ololo(f)N(r)Nlr)ro
coqo
d)(v)
ci
to
c;
6
++qo
e
to
loo6rr-
(\aN6ad
()\Nc)a
0
aorot-
f,
(o-
!t
o
to6i
.q'
EoF
ootoNNF
t'- (O (O
ci ci ci
NOO'o)$o)oooci ci ci
@O-Ntt\toooocic;
Nt\tNF-$
-- lr)_ N_
N(t@Ora')tO- r_ -_
|f)lr)N|{)N|r)o_ (o- o-
$$(.,(oo(oO- $- sf_
N--
o)c)@(O-O)(AOrrrodr-NO)O)(o|{)|r,
t- (Y) stN@rr)$$@
lr)(Ot-
oooNNN
oo!qr
EEtr
f
.ol ^
g H=' o@
->EgE=
_o'E !FfB
9^
Ee$
=
<-'
i.l trc
^E E=
o
$'aab b=>tr(E<ul-
oaJ-
< llt
H6t
=!,,EOfo
e
E=Jvc>CED<btr
UJ
o
troCLo.E
L
auq
a!oa
Eg
olg
o.
oCot8
EH
=trtso(EC,boo
o-
o
ooot,o.No
oJ
otro
(,
ttottco
Eootcoo
CD'toU'
oooo
(E
oF
ao.oEEoo-o
ac).9occ,o-o_
E(Eo-
Eoo
Lc)
=o(L
o-E(5E
lr)(oNoooNNN
sfoN
(?)
oN
o=Ef
Ioc
tJJo
EoI
Eoo-0)t
E
=cC
F-
oN
co)
E
o)o)(sc(5
o)p
U)IoCo
Eq)o
@F-
0)o)orL
@roci
t\qro
NNqo
4D
Itqo
4C
rott
@@@-roola)d
o)oo-
N
o)-
6
to
GO(o-
c)F(D
to
(of,,o-
EoF
N !t N l.- F rr) O) - (O $ r O O N lr)N(9(f)NC{NN (f'(')NNNNNIr,qqqcqqqqqcgcqqcooooooooooooooo
@oo)ooNro@sfNtstt(olr)O-O--Nr-Noooooooooooooooooooooooooooooo
|() |r, lr) lr) lo lo .r) ro ro ro |.r) ro ro ro l.r)$$$$S$NNNNNNNN\T
(') t $ sl (o lr) (', N N N (O (O t rr) Noooooooooooooooooooooooooooooo
st N - st @ - @ { rO @ r (Y) (q N O)(O @ E (D - O ti O) N O O) st @ F- t-$ rr, co S O $ c.) @ (r, F @ (O (O N \tr- N 6i co + (o N $ o, t- o, o, co - <-N (f) - (f' lr) (O t (O rr, @ (O (O lr) - -N(r)c.)(OtOstNrrrNN(t.<fN
O) N C! O) N @ (g N st - O Or N N $O)F(O@tr,(oN\l<'rO)O)N$Oto- \ $- ry -- @- o_ r_ o- o)- (O- (o- (o- -- --o) @ co o N o) (.) (o ro r- N o) I.- @ o)t- F- lO t @ l- O) (O @ r O) @ - sl N_rN
NF-(Y)(OO)@tr)No)-O-@O(OF- @ F- F- (O @ N O (O \t N (O (O r(, O)(f)- e- -- (o- N- @- ro- st- {_ c\t_ F-- N_ $_ o- o)-
F- N (O N O) O O) O) (') l- O (o rr) - sfN rr) rrt rr) @ o) \t (o @ (f, (o (O @ = O
(O rr, @ (\l (r) N F- rO lr) lr) N \t @ F- (OF-OO)ONOu)(',NdTS\tt()(()@
(o st ro (o N @ or o - N (f, $ lf) (o F-OOOOOoO--oooooooooooooooC!(\,INOIN(\INNNNNNNNN
oU)(E
Eoo
oo-oot
Fg
c{cN
N@qo
6
€G'qo
o
o.i,
!t{(o_
!tN
€(lti\^Ft
q
(oN
od(o
o
ro(n
EoF
N(O(ONr\(Otr)OO(DO)\tO)N(ONlOtOtOtO-Orqqqqqqqqq-qooooooooooo
cO|r)c.)rrNlf)@@O)(')c{No-NN(ONNF_(OooNooooooooooooooooooo
.orolooooooooo(\tNN(f)(f)(O(f)(o(o(a(f)
ooooooooooooooooooooooooooooooooo
r(OF-O@lr)F-NOl.-$l.-OrOC{O@O(frrsfrr,O)- -^ O)- c.) Or- O)- O)- O- O)- @- -_O)NN-r\trrNNNN-FT-
(oo)Noro@F-o)(')@o|r)N@rO-NO|rr(ON@Orr)-- tar- F-- S- N_ N_ (O- (f)_ F-- (f)- O)_ F--st.O@@(OO-ttO)Olr)(')N
(O-Nrr)O(O(OF-N@O$N@-$tr,N--@O(.)@r- F-_ $_ (O_ O_ Or_ .O_ O- t_ @- O)_ (r)_si (o F- F- (o F- lif o) lf, lr) (o N
-(Orr@|r)t(f)stF-1.-
(OF-@O)O-N(o\tlr)(ONO<>OOrrooooooooooooNNNNNNNC{NNNN
oo
!qf
Efi
tr
f
oo=
E il=
->Egf=
OEJ, J6
Hss
=
<-'
tJ Ce
$E=* o-o
$"aab b=>tro<uJ-
er=Jvc>trE"<bcllJ
g.
d.gx.
=OEOf,o
oc(!
CL(.,
Eoo-
(!oa
E.E
El,
eo-
o
E8
.EH
=tH8boo
o.
ooooto.No
o
otro
o
Eotrt,tr(!
Eoootroo
EDtr
.Eo
o
ooo
IEoF
cGo-
Eoo
Lc)
=o
o_o-c(Uo
U'o.9ECoo-o-
o,t-
o)o,([(L
tsoo-ot
6
JC
L
t-
oN
co)
Eoo)(UE(E
=opaIlCE([
Eoo
Nq
(o\
(.,00qo
q
6tqo
e
!io(\t
N00\o)
o)to-g,roo)-
@
o
@loq€
o-t
q
@to_o-
ro
EoF
rOrI.)rI)u)sfNC\lO-F
(OOr(o1.-OOF-O)FO9,:,:,:,:,: q q q..oooooooooo
NrOOlr)rr(frcOr@rr)N@F-N\trr)(Orr)cqqqqqqqqqoooooooooo
$rl.-\tsrr@rOOtc.)rr)(o(osl(i)-NNoooooooooodddoooodcic;
Olr)@O(OC!OO)NO-r(.)@NN@NNNF-(O- O- tO_ (O- N- O)- -_ @- (O- s-
- @ (f) lf) t- r.rr N o I.- o\t(f)t@@@rr)F-F-Oro (o- s_ $- @ @ (o F,- ro o)
|r)(Orrlt-$(OO)@NOt-rI)-()t-N(.)@o)()@NO@-OrOrrr)N@1.-(f)oiod+rrloFjNNNord(o$NNFOOO)F-@scoo(")@t-(f)(q(o$--: --:
rr)O(r)-(f)Ntr)(o@<trF-(Or(ON(oel..Ol@NN- @- (r)- r- (O- O- rf)- -- O- F-- (O-
OrO-N@O)lr)NOt(f)rlr)-(')(tlr)ON(fJTr)O)Nlf)@(o(o\tNrrr
tO)N(OION-(AO(O(f)O)NO)F-O)(O$cOtf,O- $- (rr- @- (o- t*- -O- (7)- @- rr)-(')o)(olrr(orroo)F-N
sNCOSlr)(ONoooooooNNNNNNN
oo)c'too
G::::E;:::a::::.::::o::::o.::::O:::lq..N@O)O19OOO-o.oooo
.ENNNNa
(\l
r,oo
c.,i
(t(oco
o
tqo
to
ro!t
at(Dto_N
@-
st€orttt(t
od
e
(o(ocl
ct,
ot{
o
|r)ro{
E
oF
|r)l.rrolr)tr)rrlf)Nro(o(o(o(oro(\tNNNNNC{(f)(f)(O(')rr(f)$
(o (o o) F- O) rr) - - Or st st O) F- $<'rf)t$tf)(,tf)tI)@OrOrOrONOOOOOOOO-rOrOciddooooooooddc;
(O lr) cO (O @ O) (f) O (O (Y) N (O - O)ot(oros(f)(frNs|r)|.r)tra)Nrqqqqqcqcqqqqqoooooooooooooo
oooNt@stooF-oNNc\lNOOS(f)TO@(O(f)lfF-@-@O)N- (O- N- (O- O)- F-- N- O- $- (O- (O- @- N_ N_
-tONO)@tOC/)@NtON(f)O@Oe-N(OO@NCo(Oc.)NloO
- \t o) (o $ F- @ F- ro <o (f) F- r (0
F. f- - r F- F- N rr) O) O N F (O cO OO) (O - lr) (O O N O) \t - @ C{ e{ - N.O- st_ (e_ (O- (O- O- (O- *rl.- N- C.)- (O- O- r- ra)- $_(r)rolr)Nolo@or--F-o)NF-(')
- (7) - o o r.- o) r.- ro r.- o) @ r or o(t (r) (O !t (f) sf rr) (O @ (O (O rt- N (O
F- tO lr) (D $ r (.) |f) N (O N t- \t @ Oo) (o o o t (o N o (o @ @ F- N ro Ntr)-F@OO(o@F--@N(O-lf)co o c., o |r) N d|f) o, c., o^ico (o N (f,
- $ tf) @ F- O tf) l'- tf) lf) tO st tf) { N
- N sl $ o (f, (o N tt co (f) (o r (Y)
:::::::
rNf)!t|r)(oF-oooooooNNNNNNN
r tO O t'- tf) @ O @ (O $ $ O, N l'-OO-OOOTOOOOOOOoooooodddooodci
too)(f)\t$o@ot-(f)@ot-\t O (o O |r, F- aO O - (O $ O) F l'-N$(ONt(O(OtC{NlorN
o
oN
@ooN
O)ooN
rr) (O t-ooooooNN(\I
(f) $ooooNN
oo
=ctoz
ar,oEoIat
F(/)
ot
LlJzuJ
E(u
o)o
(L
I(L
E.ool
ocoo
3oz
E
Copoot
_gQ=
EEt
f
E=
* 3Et: o=' (D9)
->EgL=.OEra, J6
9^
Ee$
=?
i.ts EC
^E E=E o-o
$"aeb b=>co<uJ-
g"
A.gd
=oEOfo
E-=o!
tr>CE"<b
uJ
o
c,(!
CLoEL(Eo.
(!oa
EIE
EDoLo-
otrrt8
EE
=tEO(tlc,boo
o.
ooooEo
.No
oJ
6
ooo
G
oF
otro
(.,
tlotEco
Eoo
'1,tr
auoE"tr
6U,
.tto.oECoo-o-
ao).oEc0)o-o_
E([
o_
Eoo
Lo
=o(L
o.C,(5o
Eoo-ot
(E)EC
t-
oN
co
Eoo)
CUc(E
opaIEC(E
Eoo
o@
oo)o(L
l^()lr)rr)lr)|r)lr)lor.()rr,l.()loloC!NNNNNNNNNNN
or.)(ooN(')oN@(f)(ooro si ro t (f, (') (o ro o N F- o)qqqqqqqqc!qqqoooooooooooo
O)(Y)NOrrOr(O(ONO$O)N(O(f)NNNN(f)Tr)Tr)@1.-qCCqqCqq'.':':.:oooooooooooo
F--<tO)-Nto@\tOO(OF-EN-OcONF-(O@NN(ocooo(a@o(o$lr)(o$
- O, co d si c., 6l cO - F- ol, ol,F- F- rD O) (O (O rO $ N r.O O NN- -- O)- Ot O- ,r)- t- (o_ @ (O lo rO
-(v)N(f)$t(OC!
O) O) N .<t (O lr) O) @ N (O (') (f) tO -(Y)(O@N@O$NO)(f)(OF-FO
-- (')- st- sf- O- -- N^ rr,- rr)- @- @- s- (O- O)-N(r)O)F-rt'lf)NNr(.J$NNo) @ ro N (') rr) ro (f) @ (o sl @ o F-t t @ o)- N_ t-- t-_ o)- I.-^ @^ r.-^ o)- o)- o_rNrrsNr--rN
cOttl-(OONN(ONF-NNO)\t(.)N@t-(O(')N\t-N$rl.c,O- F_ st- $- c.)- O)- @- o)_ $- -- o)- F-- c! --tO @ @ N rr) C! rr) O tO @ s (O F.' @(f) N o, o |r, o) I* (o o F- (! (o (o lrN N $ $_ $_ nl o- 6l c.r_ (\l (o- (a- N- N-
N(oSlr)(Or.-@O)OsNOtloOOOOOOOO-ooooooooooooooNNN(\NNNC{NC{NNNN
rf)(O$@(ONO)Or'-@(O(Orqe?c?aqa?c?qcqqoooooooooooo
F- @ O) O O F- O) F- (., (Y) @ rr) \t (,O) O (O F- t O) (f) N F- F- 6l $ t (v)TNNlr)Tr)(O$st(')NNNc{N
o-c(E1'Iog
g
o)Nqo
t)
r.,qo
6
N
N(nt-o
a
N
GO@-(o
{rot-!t
o
oo)
EoF
(\l
o)f.-oc;
roqo
stros-st
No)t_o
F-@@-
@
(oooc{
o)o)
I(LoloE(E
Fo
=oEc
=
(l,
u:,ci
(o
1O
c;
totIo
o
tottc,
o
aY)(\'
tto\GOt(\l{
o)o)
dtoo^
@
o
oo)(D-
Nc)q
GO
e
00olF-
6oF
|r)rolotorororr,roro(')Nc\INNNNNNNN
f-O)(OC!tO(OTr)OF-rr, rr) r() S ra, \t (O l.- d) rCCqqqc.lrrr':oooooooooo
l-O)(Oc\lstOC.r|r)O|f)tr)|r)lrr$rr)st(OF(A-Cgqqqq.:.:*:':oooooooooo
oo)o)$(o(o(o@(f)(f)@FOO)(O-Nu-ru)(f)(O_ N- (f)- -- $- -- O)- Or_ @- f--rr(.)TN(!ON-tl.*--Srroo)(r)NoN(r)rN(f)N\t(O(O
__i
F-lr)|r)@(O-$OlO-oo)Nsroort(oo)N@- o)- $_ -- lfr- r.-- (O- N- F-_ O_NN@@Ol'--(r)(9Frr)(ON@F-(OO)\tNNrNF-O-nlF-ryco--_
F-rr)rO@(OFrtO)(')NOO)C{trr)O)tf(OO)(O@- o)- rt- r- r.cr_ t-_ o_ N- \ co-NN@@ON-(frcD@rr)(ON@F-(OO)slNOF c! F- O_ N_ F- N- cD- --
@o)o-NO$lr)(ot-OOrooooooooooNNNNNNNNNN
rNsi(O(O(')(Olr)F-NOOO-OOOOOOoooooooooo
(O-NF-r(O@-l-.*
-t\tFt(o-l-st(o
ooEoo
o
-9eg
uJ
o
oco
foq
c.o
(E
.NoE(!
d)E
o-9lq=
EA
tr
E
D
E=
s H=
->Es{:}OE--
gr^
Es$
=-
i.-CC
$ E=E o-o
$'aaI PE<uJ-
g"
Asx,
=ttEOto
a.BG}
=vc>CE,,<b
UJ
o
tra!
CL(,
E(E
o.
ootE(E
o,Io.
ots
.EE3d,
EOr!0Eoo
o-
ooooT'o
.No
oJ
oooo6oF
oc,o
o
!,0,trttr6
Eoot,trGoEDtr
(!(n
E(Uo-
Eoo
LoBoLo-g(UE
ao.9oC
o)o-o-
oog
attLIEo
LoEo
=.l,:a
o
o.Jtra!
,9oo
tr0
(!N.Eotoo
=t
.E
o3ootr
r@
oo)(5(L
Eoo_
o)tr6f,cc
r\
oN
co)
Eoo,(EC([
op
U)IoC(E
Eo)o
t(9qo
tt
(\c{go
ar'
o
@t\(D-
at(a
loott-
(D
to
€o--(o
6
!t
GoF
(f)
(f)oc;
Nqo
o
@t.O)_(o(')
FI(oslo- (o
o)
s<'@$F-- (')
lr)
$ooN
s
:
-9:E:oi
d:.= (o(Eo11 0:N
oU?
@.Y
s{
o,@qo
o
rr)ttqo
e
loN
tog,t-c)]\
GOd(a
ro.!oo)o-(oN
(r)
roo)(rr-
F\€
o
:
a6o
oot
gl
ci
(Daro
Na.,qo
g
o(\tqo
O
loN
Nro€-o(oID
o)
d(ta)
e
oN6lloN
e
(\lN
EoF
l()ro.r)NNN
@(oc{c{o(ocqqooo
(OF--F-$qqqooo
st(r-qqqooo
It- - O)\to-(f)- lo- o)-
r(r)tf)rNN(f)N-
tOt()-lr)-No{ or- o_@(oro
-OO
(o lf) o)(ooroo- @- st-lo o) o)|f,sf(o
(O f'- OF- rO sl
tooN
N(f)ooooNN
oc0)
E
-9o.o-
U)
#d]
Ioa
$
u,
(o(\a
ci
(oqo
g
tqo
to
o(9
00@\a'6o-
t\@roo)6
6
€
_(o-
!tto
o
c,3N
EoF
$@-@rr,O@OrO)O)rF-(O(O(f)(f)rO@(OO)@cqqccc.lqo{rrc\looooooooooo
-rt-F*lr)(O(O$cqqqo<)oo
soool()(o@N(o-rr)Tr)tN(f)N(f)(O(O(f)FF-cqqqqrrrr':':ooooooooooo
O-T(.)NOOOOOOoooooooooooooooooooooo--O-oooociodci
@-NF-NO(oOrr,N\to\t@NNrillr)@o)(ol.-r_ @- O)- (O- O)- @- r- r- tr)- F-_ O_N(OSO)st(O$ttO(f)rO$l-'-@(f)C{NNGlNrFNr
(oo(oo,c{s(oF-(a- (o- st- N-coNco$(ooNo)
O@(ONF(OF-(OOtNO$F-@@tO)O(OroN- O- rO- F-- Or- O- @_ $- O)- O)- O-
-t(OF-Ci)(Ol-$(Od)-$F-$st(oF-(oo)t@@ @
rnNd)N(Arr)tN- (f)- t_ $-NN|r)O)$$N'f)
st(oo(o(9\t|r)o(')-coo)\tt@O-(r)OF-t-lr(o_ @- o)- (o_ (f)- N- o)- o)- @- st- o)_o(o(9ro(o@{N(o(rN(fr$(f)r$$roro(f,o(t
(oroo)@r.- ro (o $F-^ N- $- (O.
$N(O$NN-\T
F-(Orr)tr)N-(gc.)qqggoooo
ro lo |.c) lf) lo r{) ro ro ro lr) lo ro (, lr) lr) oN C{ N N N N N N N N N N N N C\l (O
FtOt-\tOO)-oNl.'NF--O)N@(f)N-N
$ tr, (O F- @ O) O - N c.) S tr) (O l'-ooooooooooooooooooooNNC!NNNNNNC!NNNN
::::c:io::CD::o::o::-[--(Jooatoo<NN
=
oa
rl,6aci
to(oco
e
(a!lqo
o
oF)
oto@-
@N
ot
C.{
oa'o_torr-Na\a
ta
(r)t+d(oo)-]\
o
a')No_|r,
6oF
rooN(f)
(\tNOr@
dc;
o)tN(r)
dci
Ort(')(o$-aN$NIr)t- (o
ec{
@ (f)$- (o-
OrF-N@^ l'-_
@t-(')oolr)to,|f, (oN- c!
@ r.-oodc;
$(o(f)o)N-
(o F,-ooNN
=
f
0,(,
lEah0t= th'oe.
oo=s r=e 3=' olr)
->Eg.:
=.o'r= !, J6
Hst
=-
i.Y trC(! .E5
^o E=E o-o
$"aa
T PE<uJ-
-=aEr
tr>trtD<bcIIJ
g,
Ast
=oEO=o
oca!
CLo.E
La!o.
(uo
EIE
cDoLo-
D
o
E8EE
=trE8boo
o-
o
oooEo,
.NE
(,J
o
o
oftou
1'
o
Eoo
Etrootrc
oan
o
ooo
EoF
U'c).9oCooo-
oo.oEcoo_o-
c(5
o_
Eoo
o
=oILo
(UE
Eo
0,
E
Eoo
Loo-ot6fcc
l-roN
Co
Eoo)oEo
op
U)IoC([
E0)o
N@
oo)(U
IL
oo
ro (o(')(oqqoo
{rrC)qqoo
coNqgoo
NO)o)oO- --o)Nro$N-
@$oF-r- @-
(')Nf'- F-
NO@ (f,F-- O)_@(,N(.)
tcvrO
@o)oooo(\tN
o)E
c.9!J
(Ep
oI
N
ci
(oqt
coatqo
to
toqo
o
GI
at.D(o_
(o!t-N(DN
rooro-Nto-
@o
G
ocr)c)-otorr-
t
o
6lNto-
ar)
E
oF
NNNNNNNNNC\N
@tO-@d+<ciF-
(D(ONO)(\lrr)O@Ol-stq o? q g a \ a .. q q qON$st$$NNN(r)Ol
o(f)N$Noo)roo)(oo)STsl(oc\INNC!NNC\$qqq9ccqqqqqooooooooooo
tO(Y)-(Y)-Nstlr)F-(Ot-qqqqqqccqqqooooooooooo
OFF-(AoN(Ot-O)F..!to)N(OI.-r..$C'rOF-rr(o- (D- (o- t- o- @_ o)_ sr- \ \ @_(f)cO-r(t('r@-cO.tSF@Nr"-c!N(O(O-OrN(O
-- o)- a @- rr- rr_ O- -- tr,- : *1l()lr)lfrlf)@r-O)(')oo(ON(')o(')stN-N(\tN
O) lO F- F- F- si F- rO O O - d)
-(v)N(r)O)(OOr$@OO)O@_ O- @- N- (')- (.)- N- (O_ (')_ N- t-_ (.r-
-N(O(OlOO)rO@(Ot@OC.r@O)1.-tr)r$C.)l()Oc)O@_ o- o- (o- ro- c!- N- *_ (o_ o- 1r)-
-OONOTO)(O.Ol-@N
Olrt-tOO(o(fTONTr)OTr)
-O)(OOr@rf)o)$@o)(o@^ st- N_ rO- {- st- t-_ l.-_ O)- @_ -- @_
--NTr)Sto)o)o)OOO(o(Or-O)NF--sttOtOtr)ttNO)(Y)OrF-(.)cO-(.)O(.)cliroco+,rrcoco+ro{
I .o r.- @ o, o - c.r <"r $ .o (o F-
=OOOO-t?oooooooooooo
6NNNNC!Nc!NN(\lNNt
$(ottOC!@NtONNF-O(ON(r)C.)c.)O)O)NF-r,r (O N- lfr_ t-- @_ cO_ O- N_ lr)_ r_
(\ao?
oq
st
@G)qo
o
tqo
q
N
rot(o-oi\(D
C,ic)
tooor-
GO6lt-
a.,t
o
oF@-c)F)('-
i\
o
o)(o€
GoF
C!NNNNC{NC!NC!NNN
qa?u?qc?qqq:c!
OOO--OOO--
(O@Nrr)O$-(f)tf)@lO-@o o (f) F- l.- N (f) (r) N o (o rt o)ddciod--^i;-c.i--
c\tNO@(')lo@((,NNst(frN.oN$(\lsoC\lo(o(oN(oNoooooooooooooooooooooooooo
(.)@loF-st(oOF-NN(o\t(.)$(r-rN-rOF-O-Fgqqqcqqqqqqqgooooooooooooo
O) - cO (O O) @ r F- $ O) F- O) O(Y)SSNc.)OT$c/)(OrO-tNN- rr)- N- -_ e_ tO- (o- O- o)- O- O_ N_ @-sitF-@(OO)sfO@@N(f)(O6)O-O)$--tO@rr)(frOrrO$ F- @- ,rr- *: @- |f)_ $- O)- *if- 6{ cO_ c/)-N(O(OOTOOO)(ONF-
-rN-Nr-
- O) O O, |f) $ (O rO (O O N F (O (ON S I'- (Y) F- (O (O - @ @ N l.- N (,@_ F- F-- @- c)- $- O)_ O- @- @- @_ O- @- O-@(Y)(ON-(ONOtNNC.)O|f)N(A(OOl.-tr)rNOtF-o)@@N $ @ (O_ (O- (f)- (o- ry o)- (D_ N- lrr- N-
-N(O(O@(fr(o(o$t
r(O@NO)F-N|r)NTf)CATN@N(OO(.)ON@Nt-(')t-ONO)@_ O- O- O- O_ r- (O_ $_ tO- O- ry O- N- rf)-
@\ttO)rr)NO)FNl.'@N-(oN O) F.- (O rf) N O O) O) O rr) (O (.) (Or (O (O O- c.r- lf)- N- tO- tO- N- -_ O)_ $-FNrN
NONoNo(o\to)o)-(o-FtN(OF-F-(O@tf)<O@-61
(Ol-@O)O-NC.)strf)(OF-OOOOTTooooooooooooNN(\INNNNNC!NNN
::E.o::Or::f::
a::c::-9*ro(JOO>OOBNc.lz
o(,
O3
EE
E
E
l
oo=
E;=' og)
->Eg=a.OE-x, J6
E*gl
i.-trCau (E<
^o E=* o-o
$"aab b=ttro<uJ-
g.
)6
EStr
=atEODO
e
E=
tr>trED<btrul
o
tr.ECL(,
E.Eo-
(lt6,t
Eg
EDoLo.
oEaE8
EH
=tH8boo
o-
ooooto.No
o
oco
o
totrt,tr.E
Eoo
!,ca!o
CD'toat,
oooo
(E
oF
c([o-
Eo
C)
Lo
=o(L
o-c([E
ao)lol'r5 Iclolo-lo-l<t
(f)
@
oo)o(L
Eoo-ot
(5
JEC
t-
oN
cc)
Eoo)(5Co
=opaIoEG
Eoo
NC{N
o)(')$(OCqNqcqooo
@oo)r()-Ocqqooo
ro@|r)o)F-oc\l (o- @_
s@F
NONni o,
corNrr)o$ra)@(')- $- - @_
-(o(f)(')(t rO l-r@-N_
(o sf
(Or(O(OO-F--c)_(f)-o-ry
-N@ro-NN-a@-
NF-O)qc?':
OrN
soNI
ro (oooooNN
::6iiUI::o::.o.::
[::
F(o$xooEoo3.^o
+{qo
,c
Nqo
q
$t
@(os)-(9N6t
N|(,
@-(n@
t4
ro@!t-Itc{
+h
(o
EoF
$\tqo
Nqo
N
(.)go
@(o(')-
(f)NN
(O-@NN.-
o)@
o)r.-(o-
$N
(o
@
(o
oE
.qo::E::]T::::o::o::o::ao::cro(ooooo)ooONNo
(o
Grto
,o
ao
coo
6
roN$l
E
oF
oooooolr,N_ O- $-|r)ttr)
r@NO)1.-OO$rFN@rr,(t\to)t.-o)(orr)roOr- l.-- O- lr)- st- O- S- o{ F-- --oro(f)Nroo)$F-@N
ooooooroo.l o- s_ro$lf)
rNNll@(ONF-(')$ c.,l -
*rF-1.-NN @
N (f) tf tO @ l.- @ O) O - N CO $ rf) (O F-OOoOOOOOTooooooooooooooooNNNNNNNNNNNNNNC!N
EEf
o'6
o)
E
Eoocoo)oo
@a
toq(\t
F(9qo
q
o)
co
o
o
roroNd
F
o
GO6{+
N
o
Nt-
o
NN
6oF
oo
s|r)(r)oqcoo
sl$NOqqoo
(Oroodc;
|r)o)(o@
@_ r-@(o$(oN
@ooo)co- o)-|r,N(c)
N@(f)(oelr)(oNs
lr)N (o
O-
ooNN
oo$l=EOFE
tr
D
oo=
gH=
' olr)
->EgtE
=O E.YI JO
g,^
Ee$=-
i-- trc
^EE=Eo-o
$"asb b=>c(!<uJ-
g"
E.gtr
=OEOfo
-=orfvtr>trE"<bc
UJ
o
trt!
CL
t.E
L(E
o-
G6'ttrg
EDo
o-
oEaE8EE
=tEO(E0boo
o.
ooooto,
.N6
0,J
oooo
6oF
oco
(,3t,(,ttco
EooEc
at,o
CDc
(!U'
ao.9ocoo-o-
ao.9occ)o-o_
C(6
o_
Eoo
Lo
BoLoE(5o
EL
o3t,E
too-q)t
6)Ec
F-oN
Eo
Eoo,(Ec(E
=op
CJ)Io
o
Eoo
s@
oo,(E(L
oq
(o
oqt
6to
c;
4E
(aNqo
e
@
3t,o-c{
F-NN
oo)o-!tNol
6tN
o
@o(o-
Not(D-]\at
q
t
(r-o
EoF
F @ N (') (r) (') l.- (O (O c) @ O) r' (f) Ott@NONNO)--O)-@(o@rqqq-qqqr=:q-qCqooooooooooooooo
@$\t$\t@(OOON@(o(O@@O--NNNN..)NN-r
-OOOOOOOOOOOOOOooooooooooooooo
lorr)|r)00@co@@@@@@@@@
cna'.trQae?oq.:qqqooo|r)(f)(oC.)c.)(')(fr(.J$r
oorNstostoroot-roo)NOO-O)$c.)lf)N@$-r(Ot-O)ci d d - - - - - -,j c.i c.i ; -,j
N N ..) @ (e) ra) O, O (o sl r r r (.) (OO) - @ c| F- O) r (r) cO (O C{ - - r (Or-_ @- @_ O- O_ d)_ (o- sf- cO- -- o{ @_ S- ,r,- ry(O N N (O S (O l- @ O) F.' - !? F (f) $c/, O - @ O t rO (O l- F = (O N N N@OOre1 N_o)o)@rOtO(O@
--i <cr N - <., o c", cri co o q ro <o
O)@OrN@@@c\lr0@-C!(ONO F- (O c/) r'- F- (O O) O) @ 6l @ \t O (O@_ o- sf- c\l F-- fr- N- ro- st- -- o)- t\- @- N- o-SNI'-$\tON@s@(Y)O)O)NNrO O lo - O) tO (r) (o @ O) N (, (f, (O @$ (O lr)- (O- @- F-- O)_ N- tf)- N- t- Or_ -- (r)_
@@lf)@(o(r)-tO@O)@@
o)@No-N@\tsf-(ot\-Nf-@ONN@OOtrOO@O-u.F-()- @- lr)- (O- O)- F-- @- @- (rr_ N_ (f)_ 1o_ f'-- (O- (O_r O O O) _ (O (g O O (?, _ (O lf) N lr,S N lr) l.- O O O) O (O l.- \t t (! F- l.-
- - l.-_ O- F- N_ N_ (f)- (Y)- t- rf_ @_ (D_ S-NNNNNNN(\IC{FN(\,I
c\ (O @ O) (O r i'- (7) O @ lr) @ N r -(Y) (O ra, r (O @ lO @ O O) N O rO Orr)@O)@F-@O)Ote-(D@cO
N(f)tro(ot-ooooooNNNNNNoN
(o$u.(oF.-@oroOOOOOOO-ooooooooNNNNNNN(\I
at,Po3ot
oE
.(1,o
TU
E.9o.s,:
(\lr?
c{
sloui
ot(r,qo
q
r.,
go
o
$l
oo)6too(\l
N(olo
@t@-
C'a.r-to(o
6
(oN@-toa(oF
6
.\ao)tar-
EoF
(o\tstF-(Or$$rf)@O)N$NNC!NNc\I(ONNcqqqqqqqqqgooooooooooo
C\,1 -(O$NNO(f)(O(r)tOooooooooooociocioooooooo
NNNc\INNNN-(o(O
qoq\u?oqqnqc?(f)$(oo)t-NNro(o
Oo.)NI.-(OO)*ifrOrN-a q q .: \ r .q \ c? -t ..(osr.r)@N(oNlr)(o|rrlo
$O)Nlr)N(OONNrstO(f)TNTf)Ot()tf)O)r.-tr)(Y)_ @^ (o- O- r- r_ (D_ O_ -_ @- (Y)-
or@|.r)oo)(f)0(?)F-@|f)@ro(ocoNu.I.-(osl-(oF-- O- @- ,O_ o)- Ot (O_ (o_ N_ lf)_ F,--O)r-FF-$FC)r.)F-\tN$l()F-(Orf)NrOrOsl\t
(OO)(f)(oSto)ONNO)1.-@F-Nt-(ON$Nstr-(O- d)- -- r_ @- (o_ (o- o- \ (o- --NN@NOtf)-O)c/)(AO)
- F \t F- (f) t- t- O (O (\l t'-O- (f)- @- -_ @_ O)_ l.-- $_ l(:- 11 t\,1-
F-(OOF-(DNr()(tO(OF.'
-NF-
(OFNtO-rtO$@$O)(oN@NE@c!Ir)NNF@- (o- $- -_ @- l()- al o- @- @- o-rro-@(?N(o(oc{No)(osf@t-@O)(OF--@N
-OOF-rOsf-OO)tO(o$@cOcOr-c.iNolrF-cO
O)-N(Y)@(oc')-O(OO$OC.)N(oNi'-(fr(OO)t-rF(\l-F
l.-@o)o-N(tsf.o(Of-ooooooooooooooNNNNNNNNNNN
o-c!q=
EEtr
f
E=
sEg
->E3r=a-o'.= !FfA
fig$=-
iL trc$E=* o-o
$'aab b=>tr.!<uJ-
e-;o-r
tr>trED<bc
LLl
g"
ESt
=oEO=o
o
o
CL(,.E
L
.Eo.
oot
E(Eog
o.
ot8EH
=dEOaEoboo
0.
oooot,o
.No
oJ
otro
(,
=!,otrt,tr.E
Eoot,tr.EoE'Ie
(!o
oooo
EoF
E(Uo-
Eoo
LoBoLo.CoE
ao.ooEoo-o-
co
r!o
L
rtr)@
ocnG(L
tsoo-ot6fcg
t\-oN
c
c)
Eoo)(EC([
opaIEC(5
Eoo
O)-OrcD- o)-(o o)lr)(o
Olro-o)_ o)-(o o)lr)(o
F- COooooNN
o(u
o)Eo
o
E(o
o)o
(L
o(D.:o
=U)o
o)tc)-rols
t4
(\F)o)-atlo
*E
(l,
oF
O) (O F- rO(OO@ro)- d)- o)- o)-(r)t@rSN
N(OF-(f)tr)O@-ro(')o)o,--:$ao-c{N
(ot-@ooooooNNN
o
E.g=c
oc:.o:o:EitJJ :ci.o:flo-oo'=o6No
@o)t-(o(o
e
@o)t-(o(o
o
6oF
tsoo)$- o-
N$(o
$\too)\t- o-N$(o
-NooNN
o).Et.9)J
o).zocotoo
Eoo
o(o
c)^
o)(o(0
6
o(oa.,otao(o
.D
EoF
F-(o(o6S|r)(o@O(OOo)(oN(f)@(oro@o)o()t- <o- @- r-^ ,O- \ @- t-^ N- (O_ N-
(f)sf(oNO@O)(f)(O(Olf,Nt-N(O@t-(oF-(o
F-(')(')@\trr)(O@O(OOo)(oN(oco(oro@o)oro9 @- @_ F-- lf)- F-- @_ F-- r.-- (O- C{-(')!t(oNo@(')(o(r(oroNt-N(O@F,-(OF-(O
o(\
NooN
loooN
N(fr$|r)ooooNNNN
@o)ooooNNN
@ooN
o
(!
Eco
(EofEuJ
o'6
oE
Eoo
Foqo
,\oqo
lo
!\(o--olool(\I
No.',^
1\g)
(tNto-rto)
to
GoF
f
(otNOrOqqqooo
(osf-OrOcqqooo
ooF-oo(oO- O_ --lrrotNto(o@-(ot
E,
=:
(')oro|r)(oco@- o- \t_
@(o$\i$
(f)0)olo (o lo@- o)_ F,--
@C)F$t
_I_rOqcqooo
lolr)rI.
-(oF-N F-
(o \l toooooooNNN
o).cc'6
F
o
(U
oo-o
o).c
=f@
th
troELoE(Eq
oo
Et!
E"
eo.
o
-9Or
EE
d
E f;g
->tg=a
-O'E --I J6
fist
=?
;.Y CCo (E5
^o E=E ovo
$'aab b=>tro<llJ-
Elctr
g"
10
H6t
'=OEOlo
o
t8
EHJx.
EOaEoEoo
o.
ooooto,
.N
6'
(,J
otro
(,:l,otrttr(u
Eoot,troot,tr
oo
oooo
6
oF
a
o).oEco)o-o
U'
o).oEcoo-o-
c(Uo
Eoo
o
=oLo.C(og
o
E.!oo
o.
I
o
Looot6fg
C
F-
oN
Eo
Eoo)(5go
=op
U)Io
(U
Eoo
(o@
oo,oL
\
q
N
6,)tqo
q
00(\tqo
o
t
o(o
dG)(.,
(o
_o_Nt
o
lo00c)('tg)
6
ros
EoF
@
t(f,
@-|f,o)
oo
o,
oo
o,
(Y)Str)(Ol-@O)O-(rl(Y)$OOOOOOO--ooooooooooooNNNNNNC!(\C{Nc\IN
oF-qo
r,(oqo
oCO
@No-
N
OOr(OO)OO..f-No$rol.()NoF-r()r.()
-- \t- F-- sf- tO_ -- o{ N O.rf)(o(OcoF-OsfNNN(O
OO)(OO)OtO-(OOttO)tON-l-rONr- $_ @- $- tfr- F-- @- N o-1r) (o sf (f, I.- N r.r)NsN
rNr--
N O) rf) O) l'-\too$\t9 9'. 9 c?ooooo
sto)rr)o)$NOd)-(Oq q .. q qooooo
oF-F-rON
qqqooo
TOOTOOcqqqcqoooooo
ONOFOoNo('r$o- o- o- o)- rr_@o)o)rool.- r
o@$
N(oro
EEltL
oc
.o)oEUJ
CD
o)c
tJJ
oooJ
.E
(oc
ooqo
ID
ooqo
e
<,,
oo
_=^
Fc)
6oF
o) o,
F- (f'r@(o-\
(?) (?)I.- (O
(o F-ooNN
C.9oo)
lE
.E3oG,
Ioo
co)o(,
(Ec
.E
c
ooqo
I,E
ooqct
*E
1\
(o1\(o-
l\(o
GI
EoF
NN
6
ofEcT
IEc'=::
0)::ti:
!.i:o::o:i>.o*
CrroooONN(,
ttto)-oo)
+
0
ttor-oo)
+
tc
6oF
t-$1.--F-@@O)(\1ro F- l.- rI") ro ro lo (o too)- @- rt- o)_ o)- (o- @- o- (f)_tF-oroo@N(')o)@F-@@F-F-O)!)r-NN(Y)SiNNN_
r-\tN-t-@@O)NroF-Nrr)|r)|frlr)(')lr)or- @_ s- o)_ o)_ (o_ @- o_ (o-tl.-Otr)O@N(')O)(o-r@@F-l-O)rr,F-N6t(f)$C!NF--
o)o-N(osf.o(oF-O--oooooooooNNNC!C\INNNN
o-c!qrEft
f
8=
E HE
->Esfa-o'.= !, J6
fiet="
t.t tre(U aEg
^o E=
o
$'aab b=>c(E<lrJ-
e
EE
=vtr>cEt<btrlrJ
g"
a6
H8e.
'=OEOfo
o
(!
CL(,
Eoo.
.Uo
Eg
cDo
o.
o
38EE
=tLOaEo;,oIo-
ltooot,o
.N6
oJ
otro
oft,oGEc(!
EooEtroo
CDc
(E(n
oooo
EoF
coo_
Eoo
Lo
=o(L
o
!(UE
v,o).oEEoo-o-
o(oOF-r'-- O)-o(oN$
r\@
oo)(E
o-
tsoo-
o)t6:,EC
r-oN
co
Eoo,([c([
=op
(/)
to
Lo
Eoo
ONo) o,
^L cO-
F- ()sto
ONo) o)N_ (?).F.- lr)sfo
r tf)\TNo- o)_N-
looN
\toN
ooa
(L
o)o,F
o)E(uco
roa{nl
o)
-+-
o)@t-
@(o-i-(\t
o
(D6
-+-ct,aot-
c{
6
EoF
loNN.
o,\t_
F-(v)NrO@(O-(gOlO
-tr)O)\f(o(oO)OF-@O)_ (O- O_ (O_ F-- r- O- o)- F- cO-
o(oNosf@(oo)o(otOO)Nlr)F-rNtltO)N
--NF-slsf-NN
@F-o)N$- I.--F- (Oro
f-(.)N|r)@(Or(oo)Ortf)O)Sc.)(OO)Or'-@O)_ (O- O_ @_ \ -- O- O)- r- @_o(frNo)S(o(')O)c)(ol()O)NtOlt--NtOrNrrN--rttFNN
@t-o)N$-\F- (Olo
N
(f)-
@
O)O-N(9sflf)(OF-Or-oooooooooNNNNNNNNN
F-@ooooNN
lr)(oooooNN
o
(!
.E
co
(Eofo
UJ
E
(l,po{)t
roo
dNa{
q
loo
dl\N
q
E
oF
(O--
-O)Or.-- $- o)-
- (v) :too)t-
ro)of.-- $_ o)^
-(.)$o o) l.-
oN
N(O
ooNN
-9iI
o.N
Eocoo
tU6
copoot
!tro(o-
roo)t
e
Itto(ord(Dt
q
EoF
NN-F-(Or{)ON-or)Frr.r)$r)F-- O- r- r- O)- (O- O)-lf, l'-@r$-(O|r)(oooN(f)
NNrF,-(Olr)ON-O)NtOtlr)F-O--Or(OO)()r-@Jt--:@Lr)(oooN(o
(OF-@oooooo(\NC\l
N(f)sfloooooooooNNNN
trdl(Jto
E
(!oE.odo
oc6
oo
QfiioFEtr
f
oa-t =g;E
->Egl==
O'E.YFfA
fisSE-
;.Y CC
^E E=E o-o
$'aeb b=>tro<lrJ-
o!,, .
)t
H6d
=o'Eofo
-=o!
tr>trE"<b
tr
UJ
o
trG
CLo.E
LGo.
oot
Eg
EDg
o.
o
E8EE
=GH8E,oo
o-
ooooEo
.No
oJ
]ttro
(,ft,od
1'
fi,
Eoot,trooE"tr
oo
oooo6
oF
ao.oE'Eoo-
CL
ao.oECoo-o-
C([
o_
Eoo
o
=o(L
o-c(UE
Eoo-ot
Efcc
t-oN
coEoo)(Uc(U
=op
U)Ioc(E
Eoo
@@r
o)o)([(L
(\t
(o(o
6i
.')
Fro(?-
c)ot,o^
a'
q
i\to6rr-c,otll'-
c)
o
(E
oF
SsSE}\qNqEfrfrqEER'N(.i(\lFNNN(\lC.)NNN
OOTtlr)OO)@(O@$.OOOOO|r, @ N- N tO - F- O, (O N @ (O O O O Ot_ tO- O- ry o)- $- N- O)_ fr)- t'-- O)- O)_ (O- O- (O_ O_|r, - O) N N - .+ N O - l-, F- rr) O rr) NN O) N N O) O N O O (O (O (O O O r lr)O)- O)_ C.)- st- lO_ @- O- F-- (A- -- tO- tO- @- O)- (O- (O_
N-co(O@@FOFOO)O(oFtd)
-Fc.{NFNNTNNNNN
N @ r - tO O S (fJ F- (f) (O @ N O) l.- (O(o \t E o) ro tt - (() - o ro |r) F - @ l()@- F-_ (O- @_ \t- (7)- O- N- 6l- (')- l.-- O- O)- O)- d)- l.--@ N (o (O O (O N @ - @ O) (.) rf) N (O @oo or) tf) F- (O oi) !. (o O O t-, - c, @ F- O)N C{ N \t O) (D O) O) (f) - (O CO (f) lr) (O (O
6l(f)(oo(oNNN
N cO - F lf) O $ (A F- (f) (O @ l- O) t- (O(f) $ r O) lf) t r (O r O, tO rO r r @ tf)@ l-- @ @ $ (f) o N N (f) N o o) o) (a F-C) c.i (o @ o o c.i @ -j @ o, (f) t() N (c) @@ o) |r, F- (f) o) $ @ o) o t, r o @ r.- o,N N N \t O) @ O, O) (O - (f) (r) (O tO (O (O
- .-: - c.i c., c.t c., <., c.i N c.i
N (O \t rf) (O I.- @ O' O - N (') $ tf) (O t-doooooooori"lOOOOOOOOOOOOOOOO[i c.,r N N N N N N N N N N N N N N c!z
(\(o\o(o
o
6t(o\o(o
o
EoF
N(oN.o(o
N@F--o(o
o)ooN
o.2
.o!s
.oEo
oo
UJ
o
E:,oEoo
NNrJ)dtt
o
N(\lrorrtt
@
EoF
NNrf)-lf)t
(!c!ro-
r.c)\t
o)ooN
.9ooEoU)
x.t
(Eo.n
It
dNr.,
o
!t
d6tlo
o
(o(o(n-
g,
(E
oF
c{N$r(o- @-(o roF- O)
NN$-(o_ @_(tr, rof-O)
OrNFo- F--
NN
(o I.-
ooN C\,1
o-g!qr:ioFEtr
l
8=s;i' os)
->Es.= a-O E.YFfA
!,^
Es$
=-
i.YCC.E.E<
-o E=
o
$"aab b=>tr(E<tu-
e
E=fvc>trED<btrlrJ
Er
E.gtr
=Ofo
{t
aoCL(,
E(Eo.
.Uo
Eg
CDo
o-
ot8EE
=tEOaE0booLo.
oooot,o
.N6
oJ
otro
oftlotrotr(!
Eoot,tr.Eoo,tr
(go
oooo
(E
oF
c(5o-
Eoo
o
=o(L
oE(5g
oo.9Ecoo-o-
Eo
(!
Eo
oE(E
F
o.!!o
=
o)@
oo)(E(L
Eoo-ot
6lCC
t-oN
co)
Eq)o)(U
L(5
=opaIEC(!
Eoo
rr)(Ol.-{N-lf)$Or.,O)Nrr)S(ON(r)(oOO-(')O@@_ rO- (O_ (O_ @_ tfr- <Y)- F-_ <o- -- tO- (\I@-NNO)rOOlOO)O)lr)-NstF-o(o@N@@(osf(01-o)o-(o(Y)F-JJJJT'
N(f)\trO(ON@OrOrNd)OOOOOOOO-ooooooooooooNNNNNNNNNNN6,I
oo.=Es
oto
EE(!
rooot
o
o
=oo
oc;
qo
N!t(\l
tro(a_
lo
00_
N(o
tiro
00_oc)N
6
(o(n
-!t-(o(Dq(o
t
q
E(E
E"o
TL
o6'.=o
E
oF
q c q q q q o? I \ cj oq u? \'q q qO O (O (Y) (O F- S |r) l- lf, @ S O) $ O) (Ost.(flr)t-(r)rr)-.+rr)@NF-@Nrr$$(.)(f)(D(o
o? : c! cl \ 1 \ c? : o? q u? q q q ol
- N N \t F- o tt @ (\l o o) N (o @ o) rNN-----N
o (., o r() (o F- o, |r) F- N l.- o o ro N roO t @ (?) O rO F- (O (f) r N Or s tr) tO Or
- (?) F- O (O (Y) tf) (O (O (, (') (O F- r r C',J $ N @ @ ro @ @ c{ <o $,o ro c.t o.i -O, rf, O l.- N sf O $ O) F- tf) O N (f) O, l-\ (I)- N- o)- O- '1 |r)- -_ rr)_ t_ O- ra)_ rt_ lr)- N_ S_(O @ O) l- F. - @ (?) (9 (f) c{ O) rr) N o -(') (O O) C\ $ O) @ l.- O \t (O l.- O)
r N N F- O @ O) N \t N r (O \i N \t stO) F- - F- - - c! lr) N (') $ lr) r @ O tOro- .o- or_ ro- - o_ @- @- (o_ ro- (fr_ o- $- o_ (o_ o-(c) ro o (o o (7) to o - @ (c) o N F- tt o)(O N (O cO |{) N l- O) @ (., (A O F- (O @ O)<r, r @ (O o - t- O O) .ri (f) @ (f) .t O) F-c.i c.t !. o o r.- s co @ o, i- $ - o o co
- N (\t st |f, (o t.- t- lf, F.- t- t- F-
O @ (O @ F (O (O N - N O - O (O O O)N N F t @ F F (O \t - tO Ol (O O) F- @|r)_ N- N- (O- -- @- N- O_ lr)- F- crr- O- N_ @_ lr)_ O_
N (O t- (o { (O (.) F (r) l- - O @ O) O) @(f) (O N N F- O) - N st \ o) O $ t O) Norr- rD- cO- rr)_ -- @- N_ @- C)- @- Or- - @- -_ $- @-F N d) (!) - si O (A $ \t N @ |f) I.- O \t
--N(OstS\tN(O(OSrf
N (f) $ rf) (O l'- @ O) O r N (') V tf) (O F-ooOOOOOOToooooooooo<)oooooNNNC{NNNNNNNNNNNN
oo!t,
Egt
E
f
o
g ?ae 3=' og)
->e-gsa-o'E !F]B
g)^
Ee$
='-
;.Y trC$E=E o-o
$'agb 6=>tr(!<ut-
oo-
lo
H6tr
>\o
=Oj30fo
e
c=
tr>trED<bcut
o
troCL(,
El!o-
(!oaEg
EDo
o-
o
E8
EH
=trEAaE9Eoo
o-
oooot,o
.NE
oJ
oooo
G
oF
otro
ofta)tt,tr(!
E(,ot,
oo
CDc
1!U'
ao.oEE
0)o-o-
oc).oEc
o)oo-
E(!o-
Eoo
Lo
=oLo-coE
oooc
8.xuJ
Eg
E"or
(,o
ttc
I.Uo
E
trtr
Eoo-o
M.
Efcc
t-roN
co
Eoo,(ECG
opaI1'Eo
Eoo
oo)
oo)o(L
E
Eotoo-
E
.9.a
Eg
o)Io-ooEoo-o
EEC(E.EoQ)c,)ECLaeAC>.9PEoi6EEEapog.=oE.E'EO
6;!Sn,*o(,c)6n9a:.L!E A^oF6E;(E5.Eo
E;iY -6o9o o.98EEP
od)EE AeE(LPE ;P = :E Eg Z REBEHeS -o= 'E E
= Bg € c
E Ob E St (u9 9 EE se E =-g Ee I :o E+ (,) o)c Ec I ,=co a zro (Ets o !?5>EE P o-
N= O (EodEE, 6 "EPSP E E6E.E=- 6 e(L o^; o E^o;l\ o,;oX ! -u r X( 0)
E E 9: gE E;:EIi.9 9 >!.E
E EE E;EE:o€6-?div.9EosE E: * ICLO >rc (u (U X EEEo OoE -EiETRPEEa'6 At -a E I PEed*BB8.e_=o.=-io-oEeeEfil;eii6oo=€.cc
H;EE ip
=EtSE?fREE(E iD.I gn E o.E
fiEeH E:9-s6q5&A Ee -
E TEE BE E Ao 6' ' i:l o.=
!E#EE$E.E
(o(\t@-
o)6(n.{c.,i
4E
:
Noc{Ic{ooc{
.EoF
rr) |f, O N (r) F- r (O r N O) CO (O rr) (Y) (Or'- @ tf) F- r l'- N (O t() tf, tf, F.- (O (O (O O)(O_ (O_ rr)- O)- O- (f)- ,O_ \ @_ (\t @- (o- (fr_ O)- sf- $-r@O)O$Nc.)(ON@@-(gO(r)F(o N (o O @ (O O) sl (g (o N sl - t (O |r)O- tO- O)- l.-- $- (O- -- @- @- N_ rr- @- l-- O- lt- F-_N c{ (O (O - lr) F t rO @ o) (o (O O) N F-
-rN(o!'r{!!t(\(f,osisf
N (') $ (, (O F- @ O) O r N f) \t .O @ l.-OOOOOOOOTooooooooooooooooNN(\INNC!NNNC!NNNNN(\
oat,("-c,g)6l
ao
e
EoF
NN(r)I-F-$OrOO- O_ @- st-la, F (t) o.)(o o) (o c{o- @- N- o)_
--NN
{1o(oF-ooooNNC{N
:)
oa,
-LGl=E8'o d.
E=
sEg
->Es.r =_oEl
tet
=-
iJ trC$E=
o
$'aab b=tco<uJ-
a-=.E!
tr>CE"<btrIrl
g"
ESu
=oEOfo
o
troCL
a.,
Eoo.
.UoI
E.ELE"o
o-
(,C,DtgEE
=tEAaE9EoIo.
ooooIto
.No
oJ
o
o
.J
t,odt
o
Eoottr.!o
EDtr't(!o
ooo()
EoF
c(5o-
Eoo
Lo
=oo-
o-c(5o
at)o.oECoo-o-
oottcIxuJ
E
P
o)
o)o)(5
o-
tsoo-ot
EfcC
NoN
c
o)
Eo)o)(5c(5
opaIEE(E
Eoo
ro
ft+d
or.,,to-
o
o
oo)N$r@-Ot_ (o- @- (\t-
r(,$-lO@r(O@N_$-(o
@$(.)F-@ocotr)
sfl-l()(o-.\NN c\I
$-o-o,(f)(oF-N@(o- F-- N_ $_ (o-
@$@olf)(O(ON-(Or- (o
aONF-EEe aF=
E;E,HE=t
6\(oc)g)-
C'
-a-N.\l(t
o
oo@roo(oNolr)N@^ N- O- -- O)-
-\tN(O@rt@-
(n
t\(Y)(o
ljNt
q
(', (o o)oro)tsf- N- @_
O-@(o(')oNc\l
o)oN@
C')r-ttCrlr
(f)N.
(.)
r@rt\@ (t)rri r.-(t)
<t-N@(o(o(")-@-ry
NONPb=o=oJ(J
@
at,E(uocg€oo12t3b(JEEE EAEEo_oo(Ett
rr,N(f)N
tro
EDoLo
aEc
=a9a6
OgaJ(Jooooo-' E 6' 'd
oEcLcL
c.oN
ep
cEEE$E€EEEEE
o
.Eoo.oooo<ooc==oooo
NOrO(o .o(0
artc(!.s(,
L.!o-
$lo)@-
o)(tc)-
@
o
o)oNN(orr)l-@N(o@(oO)Nr@$o-
F-
@
>(,
=OEOf(J
o
.Eooo9)0) -!lEEEo.=otoah
=Eoo6oC)o
$ro(',
-l()
N@(Otr)l()O)FN@(\('r-(r- F--(o o)(o
c{
or-NFot-
€
odlOt\!f
o
itF-@(O$@Of'-o-ryo-(o_o)o)N(oF-N(DF-<'- e @- sf-(f, (, Nt-N
o$(o(o (o (0(f)_ $- F--r'(t'(t@rr)o@(o(o
N(\I$O)F-- c.l
F@o)oF (c)
O)F-O)O)C{rr)OstNtNc\l\iO, lfrrNsto@too(oo@rod@ooodcororor-@$OO@OF-rrc\,t o- -- <t st -- F $ (oo t.-N(O
sl(o(v)EEe oP=
E!E,r;=
@@(o rot- (o-o(oo) o)
NS
@@(o_
CO(o(fr-
@
OI-N-O(o@- lfr- @-roo)@@(oo-ry--
rO F-(o@
F- (\-s-o)N(t)
(f)Nrr)l.-t-@O)O(Or(O(ON@I'-O(a-@- e_ (O_ o- F-- 6l co- @- ryO)t@-O)@N(O@stN@1.-rr)F-@(o(or(f)-F--rNtf)N--(f)\t
Eo
o
E
Eoo
6oF
o(,oo
ttO-
C"(oro-
(v)@
U)(nao)@o-
N
@
O)$rNN-o
aEE'=
oPa6
Og()(Jooooo'EAdo-Eo-o-
oE(!otoo}Eoo-o+c39o-EE EAEEo-oo(uCS
o
(EI
oooo)EEooEE
@l-lr)F-N
ooNoI
IoP-olEoooE qfr BEeEEod4.EE'6'Eo'o'
--J9vr-o-cYo.(Eo.o-
o
(E
CL'6
L(Eo
Co
.9Eo
L
=of(E
o
-o
:>oo
E(E
o)oLo-
=ao
N
oN
d
.xt,
o
CL
CL
{ONrsl(O--(D ro-
.h
o
oE.
r(o$NO)(O(r)---
N
o(o(ooN(ooroNt-c\(D-o$Nro-t- @- ry (f, o)- (o lf) (f,
NO@@ (')
t*_
NNI\ro (o loco- - otF.NN
toF
o(,oaD
c.9ol
ocoo;oz
anoo
E'(L
Eoofo
(o
of
cIooo
co
Eo
Lio:E999OEfoO6E3Eol6O6p! tJJe!o+a)aCc9.9.h=-o4aa<qCC.9 .9(E(E
.N .Noocc(Eo0)o3=
:oo)E
oU't(o
E@
uio.o
.J,
-9o.
.Eat)
aoo)3-cEozooEoI
@t
Fo
ot
IUzu
::::.i:i:i:i
::::Eii::(E::::0)::::9:i;:(L:EE 't:oo:r;^-.Nic ::o(Eo!g:E
=o::ox,cit:fY'=o:EL,qB i?
=v)_:OE 3.9 8,9EsE€60uJE9'o- -> ,lY E .oEEt<E;"EbgeE=X'oaOfEo)d)->oii
:=of
o)
c)culo
EoE
E(E
o)o
(L
oc
.o)oE
UJ
o).c6oo
oo
o)c
(uoI
:
:
:
:
:
E(E
o)o(L
o)cEoot
oNoo)
lL
Ec(E
oo)E
lL
!(EooofoI
o)ocul
o)C
c
.91J
c
.o)oE
IJJ
U)
o)cu.j
:o
:o
:-o
:o(,Oo)-oc(E
!(E.Y€(r)Eoa=O(EEEUI lU
i6
P
bE(o
=oGY(5o(L
c.9
(E
.9):
Eo
o)o
(L
fzoo(L
xo
LL
E(E
EDogo-
vto.9Ecoo-o-
ao).9ocq)
o_o-
E(5o-
Eoo
Lo)
=oIL
o.C(5E
o
.c(,
uJ
E'
otr
IIJ
oocoCLo6}tEtratc
oo
Eoo-otr
(U:)CC
t-oN
c
G)
Ec)o)(5c(5
c)p
U)IEC(U
Eoo
No)
oo)(U
o_
oE')E't
(uo
CD
o)cc)
Ego
b-(Eoo
-9ocd:ooNE>f6E=.=<ou
b lrJ,EZ
-g>3rllfo8gu5EO(oA
Eq(L=
8E
=F-o=EXtrE
EEooTPo)>o(EEo;E5irNrffo llJ
=z8BOrrXo€rr't-oBo.EU!oP
=(Eo-E'-o6o'5 9)EF
ELcOOEcEOEEa-ooo.Eo.E
ff-H(JEp(Eoo-N o)dr.=
_93
NtOo-
<,,oI
q
coc.,tt-
(D(o\roIt
o
oocoo.xut
=at,o
(E
oF
da\
a,)-F
t@(\t
@si{@
o
CDtr'too
IEf
EoF
o@o(,N(.,ri c.,ci,roo_
ID
oo,o{(v)- o-o(oo)No- co_6lN!t
o
ooancoo.xlrJ
Eo
o)o
(L
6d,.=Es
otntroo.xuJ
(,,o.=o
E(!
E"o
o-
6oF
s@ryF.@
@(oo_
Nf.-(o-
:
:
:EooE
o
o
Eo
o)o
(L
o
E
i5
oE.qo
lrJ
EDoc
UJ
No
@
o=E
=
6.9
o
E
Eoocc)LEDOc, -coo
O l'-N-t-- @-
Nlo
-cDN-
:o0)6'(L-..(s6.9
FOorEEEEO@()
o(o
io
(E
.E
c.9
Go
=EIU
(Jc
.qo
uJ
cn
o)E_uJ.96
-s6.9pooootrt
oo@_
N@
@
(f)
O)_t(f)
oo\t-
O)(ot-
NN
@
@^
(f)(oro-
N
toc.o
oco)oE
lU
o)oE
uJ
oo
=EEoz
6
@-
@tO
ooa0-rtot
0
.|,
-=-
(r,
.d
otaoo-
00q(\a
o
(!
o
o
(,,oo
Ff-@(Y)(o- o)-
N(f'F$Ir
@o@_sto)
oEc
=9agOooooEo-
-$$
NO)ONF(o
-olr)@o-(o
o)(oo_
@otN
oE
.E;9ogOoooo
EO-
(O F-NroN
E
(E
=o
G,
oc
.qo
IJJc.9
(E
.9)
co
(Uo)
IaotrOo>
BE
EEEEHs
3!t
=O=oJ(J
o
tr(!.soEoo-
sEesge
>(,
=oEOfo
thc(g
.9(,
L
aUo-
Eg
CDg
o.
co
CDo
o
o
(ET'
Coo-
Eoo
c)
=o(L
o-g(ug
oo).oECoo-o-
o
o
Eooc
EF
oI
o
=
ooE.:
a,
tc(5o
ErELo,oLo.
o€o