HomeMy WebLinkAbout20051028Baggs Exhibit 55.pdfBEFORE TH IDAHO PUBLIC UTiliTIES COMMISSIONCASE NO. IPC-05-IDAHO POWER COMPANY
EXHIBIT NO. 55
JAM ES BAGGS
CUSTOMER SATISFACTION RESEARCH
RESULTS -- THIRD QUARTER 2005
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EXHIBIT NO. 55 Page 2 of 4
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2005 Winter Q1 Average Poi nts Min =0 Max=4 Total Points Min = 0 Max 16.15.16.17.15.CRI Total pts Divided by Possible pts.......................................................... .SO~550/~..................... .......................................77.300/0 81.100/0 88.850/0 76.200/02005 Spring Q2 Average Poi nts Min =0 Max=4. . ... . . . . .... .....Total Points Min = 0 Max 16.15.15.18.15.CRI Total pts Divided by Possible pts.......................................................... .S1.65%...................... .......................................79.000/0 79.900/0 90.350/0 78.500/0EXHIBIT NO. 55 2005 Summer Q3 Average Poi nts Min =0 Max=4........ Total Points Min = 0 Max 16.15.16.17.15.CRI Total pts Divided by Possible pts.......................................................... .Sl~350/~...................... .......................................79.300/0 80.600/0 89.050/0 76.550/0Page 3 of 4 12 Months Total Average Poi nts Min =0 Max=4. . . ......... Total Points Min = 0 Max 16.15.16.17.15.CRI Total pts Divided by Possible pts........................................................ .SO.150/0..................... ......................................77.700/0 80.700/0 89.300/0 76.350/0
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430/0EXH IBIT NO. 55 CASE NO. IPC-O5-J. BAGGS, IPC Page 4 of 4 44 %460/0 Encourages energy conservation 390/0 400/0 430/0 44 %460/0