20170630IRP Appendix B DSM Annual Report.pdf

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SAFE HARBOR STATEMENT
This document may contain forward-looking statements,
and it is important to note that the future results could
differ materially from those discussed. A full discussion
of the factors that could cause future results to differ
materially can be found in ldaho Power's filings with the
Securities and Exchange Commission.
6 Printed on recycled paper
3Iffi*.INTEGRATED RESOURCE PLAN
An IDACORP Company!-'l r']
.i .1 ,.;
IRP
ACKNO\ALEDGEMENT
Resource planning is an ongoing process at ldaho Power. ldaho Power
prepares, files, and publishes an lntegrated Resource Plan (lRP) every two
years. ldaho Power expects that the experience gained over the next few
years will likely modify the 20-year resource plan presented in this
document.
ldaho Power invited outside participation to help develop the 2017 lRP.
ldaho Power values the knowledgeable input, comments, and discussion
provided by the lntegrated Resource Plan Advisory Council and other
concerned citizens and customers.
It takes approximately one year for a dedicated team of individuals at
ldaho Power to prepare the lRP. The ldaho Power team is comprised of
individuals that represent many departments within the company. The IRP
team members are responsible for preparing forecasts, working with the
advisory council and the public, and performing all the analyses necessary
to prepare the resource plan.
ldaho Power looks forward to continuing the resource planning process
with customers, public-interest groups, regulatory agencies, and other
interested parties. You can learn more about the ldaho Power resource
planning process at idahopower.com.
APPENDIX B: DSM ANNUAL REPORT
JUNE .2017
ldaho Power Company Table of Contents
TneLe oF GoNTENTS
Executive Summary...
DSM Programs Performance ...............
Cost-Effectiveness
DSM Annual Report Structure...
DSM Expenditures..............
Marketing.
Program Evaluation Strategy
... I
...J
...4
l0
l0
ll
t2
l5
Future Plans
2016 Program Activity
...... t5
......17
.26
Customer Satisfaction
Evaluations................
.....27
.....29
.....JJ
.....37
Residential Sector Overview.. ....................31
A/C Cool Credit.......
Easy Savings....
Educational Distributions...........
Energy Effi cient Lighting
Energy House Calls.........
.40
ENERGY STAR@ Homes Northwest ...................58
Fridge and Freezer Recycling Program (See ya later, refrigerator@)
Heating & Cooling Efficiency Program
Home Energy Audit 72
Home Improvement Program
....50
....54
...62
...66
Multifamily Energy Savings Program
Oregon Residential Weatherization .............
Rebate Advantage
Shade Tree Project..............
Simple Steps, Smart SavingsrM
Weatherization Assistance for Qualified Customers ............
Weatherization Solutions for Eligible Customers
Commercial/Industrial Sector Overview
...79
...83
...85
...87
...89
...93
..97
107
111
Demand-Side Management 2016 Annual Report Page i
Table of Contents Idaho Power Company
Commercial and Industrial Energy Efficiency Program....
Flex Peak Program....
Oregon Commercial Audits
Irrigation Sector Overview
Irrigation Efficiency Rewards...
Irrigation Peak Rewards................
Other Programs and Activities.............
Building-Code Improvement
Energy Efficiency Advisory Group
Green Motors Initiative...
Idaho Power' s Internal Energy Effi ciency Commitment..............
Local Energy Effrciency Funds
Market Transformation .........
Northwest Energy Efficiency Alliance
Program Planning Group
Regional Technical Forum..
Residential Energy Effi ciency Education Initiative
University of Idaho Integrated Design Lab ..........
Regulatory Overview.
Timely Recovery of DSM Program Costs: Energy Efficiency Rider and Prudence
Determination of Expenditures
Removal of Financial Di sincentives : Fixed-Cost Adj ustment
Promotion of Energy Efficiency through Electricity Rate Design
Glossary of Acronyms ...............
LIsT oF TABLES
Table l. 2016 DSM programs by sector, operational type, location, and energy
savings/demand reduction.............
.................1 15
.................1 30
.................133
126
136
140
145
149
149
................145
................145
...............147
...............148
...149
ls3
153
...154
.................... 16s
....16s
ls9
166
t66
....167
......9
Table2.
Table 3.
Table 4.
Table 5.
Table 6.
2016 program sector sunmary and energy usage/savings/demand reduction..
2016 funding source and energy savings
2016 DSM program expenditures by category..............
2016 DSM progftrm incentives totals by program type and sector........
l0
l5
....16
....16
Cost-effectiveness sunmary by program ..27
Page ii Demand-Side Management 2016 Annual Report
ldaho Power Company Table of Contents
Table 7.
Table 8.
Table 9.
Table 10.
Table 11.
Table 12.
Table 13.
Table 14.
Table 15.
Table 16.
Table 17.
Table 18.
Table 19.
Figure 1.
Figure 2.
Figure 3
Figure 4
2016 residential program summary
H&CE Program incentives paid in 2016 Program incentives paid in 2016 ......................68
2016 WAQC activities and Idaho Power expenditures by agency and county .99
2016 WAQC base funding and unspent funds made available...l0l
2016 WAQC review of measures installed. ...............102
2016 savings values for WAQC program.... ..............104
2016 savings values for Weatheization Solutions for Eligible Customers program......109
2016 commercial/industrial program sunmary .........11I
2016 Custom Projects annual energy savings by primary project measure.....................1l7
2016 irngation program sunmary .......134
Irrigation Peak Rewards progrulm load reduction for each2016 event by program
option ...................142
Irrigation Peak Rewards 2016 potential realization rate........... ...143
2016 Green Motor Initiative savings, by sector and state......148
LIST OF FIGURES
2016 Idaho Power service area map ............3
Peak demand-reduction capacity and demand response expenses, 200+2016
(MW and millions [$])......... ........................5
Annual energy savings and energy effrciency program expenses, 2002-2016
(MWh and millions [$])......... ......................5
Total DSM expense history, including energy efficiency, demand response, and
NEEA expenses, 2002-2016 (millions t$D ...........
DSM expense history by program type,2004-2016 (millions [$])
7
..6
Figure 5.
Figure 6.Annual incremental energy efficiency savings (aMW) compared with IRP targets,
2002-2016
Figure 7. Annual cumulative energy efficiency savings (aMW) compared with IRP targets,
.6
2002-2016 ............7
Figure 8.
Figure 9.
Figure 10.
Figure I l.
Figure 12.
Figure 13.
20 I 6 DSM progftrm expenditures by category .................
2016 DSM program incentives by segment and sector
2016 energy efficiency awareness campaign
T\e2016 the Smart-saver Pledge bill insert
Customers' needs "met" or "exceeded" (percent), 2007 -2016 .............
Ad for Idaho Power residential customers to order a2016 ESK...........
t7
................... 19
...................21
...................29
...................41
Demand-Side Management 2016 Annua! Report Page iii
Table of Contents ldaho Power Company
Figure 14.
Figure 15.
Figure 16.
Customer picking up his drying rack,2016
Screenshot showing customer appreciation for the drying rack,20l6
Screenshot showing customer excitement on Facebook about the Energy-Saving
.45
Kits,2016.
46
47
5l
55
55
Figure 17.
Figure 18.
Figure 19.
Figure 20.
Figure 21.
Figtxe22.
Figure 23.
Figure 24.
Figure 25.
Figure 26.
Figure27.
Appendix l. Idaho Rider, Oregon Rider, and NEEA payment amounts (January-
December 20 1 6)........
Appendix 2
Appendix 3
Appendix 4
Appendix 5
2016 DSM Expenses by funding source (dollars)
2016 DSM program activity
Lrsr oF SUPPLEMENTS
Supplement I : Cost-Effectivene s s
Supplement 2: Evaluation
NEEA Market Effects Evaluations (included on CD with Supplement 2)
The new 2016 Simple + Smart logo
2012-2016 participation in the Energy House Calls program
2016 Energy House Calls participation by region
2016 Energy House Calls participation by job type.......... ............56
2009-2016 Fridge and Freezer Recycling Program (See ya later, refrigerator@)
participation by year 63
2016 Fridge and Freezer Recycling Program customer postcard ....................63
How customers heard about Fridge and Freezer Recycling Program in2016..................65
Home Energy Audit summary of participating homes in20l6, by county .....73
Home Energy Audit sunmary of space and water heating fuel types, 2016.....................74
Home Energy Audit measures installed in participating homes in 2016...........................74
Home Energy Audit program participants' benefits experienced in 2016 ......77
LIST OF APPENDICES
.......173
.......174
175
Historical DSM expense and perform ance, 2002-201 6
2016 DSM progftrm activity by state jurisdiction.....
.......177
.......196
Page iv Demand-Side Management 2016 Annual Report
ldaho Power Company Executive Summary
ExecurvE SUMMARY
ln20l6,Idaho Power celebrated providing electric service to the residents of southern Idaho for
100 years. Since starting as a small company in 1916, Idaho Power has grown to serve over
500,000 customers in over 24,000 square miles in southern Idaho and eastern Oregon. 1n2002,
Idaho Power revitalized its energy efficiency programs and began the Idaho and Oregon Energy
Efficiency Riders (Rider) to fund the pursuit of cost-effective energy efficiency. Energy efficiency and
demand response provide economic and operational benefits to the company and its customers and
supports the wise use of energy by Idaho Power customers.
Idaho Power's portfolio of energy efficiency pro$am energy savings for 2016 increased to
170,792 megawatt-hours (MWh), including the estimated savings from the Northwest Energy Efficiency
Alliance (NEEA), enough energy to power more than 14,000 average homes ayear in Idaho Power's
service area. This is a 4-percent increase from the 2015 energy savings of 163,672 MWh. In20l6,
the company's energy efficiency portfolio was cost-effective from both the total resource cost (TRC)
test and the utility cost (UC) test perspectives with ratios of 2.56 and 3.58, respectively. The portfolio
was also cost-effective from the participant cost test ratio was2.93. The savings from Idaho Power's
energy efficiency programs alone, excluding NEEA savings, increased to 146,177 MWh in 2016 from
140,633 MWh in 2015.
Idaho Power successfully operated all three of its demand response programs in20l6. The total demand
reduction achieved from the company's progftlms was 378 megawatts (MW) from an available capacity
of 392 MW. Energy efficiency and demand response is an important aspect of Idaho Power's resource
planning process. Idaho Power's 2016 achievements in energy savings exceeded the annual savings
target identified in Idaho Power's 2015 Integrated Resource Plan (IRP).
Total expenditures from all funding sources on demand-side management (DSM) activities increased by
nearly 10 percent, to $43 million in20l6 from $39 million in 2015. DSM program funding comes from
the Idaho and Oregon Riders, Idaho Power base rates, and the annual power cost adjustment (PCA).
Idaho incentives for the company's demand response programs are recovered through base rates and the
annual PCA, while Oregon demand response incentives are funded through the Oregon Rider.
With a goal of using customers' funds wisely, Idaho Power employees and leaders strive to provide
conscientious, prudent, and responsible action and activities that result in cost-effective energy
efficiency. This report's content offers descriptions of the 2016 activities and savings.
ln20l6,Idaho Power expanded the reach and frequency of its residential energy efficiency campaign,
added a Smart-saver Pledge to engage and encourage customers to make an energy-saving behavior
change, significantly increased the amount of energy efficiency-related social media posts, and began
marketing the company's commercial and industrial energy effrciency offerings as a single progftIm.
Idaho Power's residential energy efficiency advertising campaign was awarded second place at the
E Source Forum in the category of Best Ad Campaign for an Investor-owned Utility.
Demand-Side Management 2016 Annual Report Page 1
Executive Summary ldaho Power Company
Idaho Power continued to use stakeholder input to enhance its programs. The company met regularly
with its Energy Efficiency Advisory Group (EEAG) and individual customers seeking input on program
improvement. To keep growth in the program portfolio, the company relied on its Program Planning
Group (PPG), initiated tn20l4, and NEEA's Regional Emerging Technology Advisory Committee
(RETAC) to fill the pipeline with ideas for offerings to its energy efficiency programs. Additionally,
Idaho Power continued program improvement to make it easier for its customers to participate in
programs.
ln20l6,Idaho Power distributed Energy-Saving Kits (ESK) at no additional cost to customers on
request. By the end of the year, the company had distributed over 34,000 kits to customers in Idaho and
Oregon. The ESK included light-emitting diodes (LED) lightbulbs, digital thermometers, shower timers,
water flow-rate test bags, LED night lights, and educational materials. Additionally, by the end of the
year, Idaho Power employees had personally delivered energy-efficiency messages and distributed
nearly 25,000 lightbulbs directly to customers.
This Demand-Side Management 2016 Annuol Reporl provides a review of the company's DSM
activities and finances throughout 2016 and outlines Idaho Power's plans for future DSM activities.
This report also satisfies the reporting requirements set out in the Idaho Public Utilities Commission's
(PUC) Order Nos. 29026 and294l9.Idaho Power will provide a copy of the report to the Public Utility
Commission of Oregon (OPUC) under Oregon Docket Utility Miscellaneous (UM) No. 1710.
Page2 Demand-Side Management 2016 Annual Report
ldaho Power Company lntroduction
lrurnooucnoN
ln20l6,Idaho Power celebrated its 100fi anniversary. For the last sixteen years, the company has
pursued cost-effective energy efficiency as a primary objective. Energy efficiency and demand response
provide economic and operational benefits to the company and its customers. Idaho Power provides
information and programs to ensure customers have opportunities to learn about their energy use, how to
use energy, and participate in programs.
This report focuses on Idaho Power's demand-side management (DSM) activities and results for 2016
and previews planned activities for 2017. The appendices provide historical and detailed information on
the company's DSM activities and detailed financial information from2002 through 2016. The two
supplements provide detailed cost-effectiveness data and copies of Idaho Power's evaluations, reports,
and research conducted in 2016.
Idaho Power's main objectives for DSM programs are to achieve prudent, cost-effective energy
efficiency savings and to provide an optimal amount of demand reduction from its demand response
programs as determined through the Integrated Resource Plan (IRP) planning process. Idaho Power
considers cost-effective energy efficiency the company's least-cost resource and pays particular
attention to ensuring the best value to Idaho Power's customers. Idaho Power strives to provide
customers with programs and information to help them manage their energy use wisely.
The company achieves these objectives through the implementation and careful management of
programs that provide energy and demand savings and through outreach and education. For economic
and administrative efficiency and to reduce customer confusion, Idaho Power endeavors to implement
identical programs in its Idaho and Oregon service areas. Idaho Power has been locally operated since
1916 and serves nearly 530,000 customers throughout a 24,000-square-mile area in southern Idaho and
eastern Oregon.
Washing[on
ldaho
Snake
River Montana
Canyon-West
Region., -
t
t I
t t
. t\South-East
t"Region .?
Oregon
Figure 1. 2016 ldaho Power service area map
Nevada LJtah
Region
Capita
Demand-Side Management 2016 Annual Report
a?
wyoming
Page 3
!ntroduction ldaho Power Company
Idaho Power's energy efficiency programs focus on reducing energy use by identiffing homes,
buildings, equipment, or components for which an energy-efficient design, replacement, or repair can
achieve energy savings. Energy efficiency programs sometimes include behavioral components,
including the Residential Energy Efficiency Education Initiative and both the Smart-saver Pledge and
the School Cohort, which began in20l6. Energy efficiency programs are available to all customer
sectors in Idaho Power's service area.
Savings from these programs are measured in terms of kilowatt-hour (kwh) or megawatt-hour (MWh)
savings. These programs usually supply energy savings throughout the year at different times depending
on the energy-efficiency measure put in place. Idaho Power shapes these savings based on the end use to
estimate energy reduction at specific times of the year and day. Idaho Power's energy efficiency
offerings include programs in residential and commercial new construction (lost-opportunity savings);
residential and commercial retrofit applications; and irrigation and industrial system improvement or
replacement. Custom programs under the irrigation and industrial sectors offer a wide range of
opportunities for Idaho Power and its customers to design and execute energy-saving projects.
Energy efficiency program and demand response funding comes from the Idaho and Oregon Energy
Efficiency Riders (Rider), Idaho Power base rates, and the annual power cost adjustment (PCA).
Idaho incentives for the company's demand response progftrms are recovered through base rates and the
annual PCA, while Oregon demand response incentives are funded through the Oregon Rider.
Total expenditures from all funding sources on DSM-related activities increased by about 10 percent,
from $39 million in 2015 to $43 million in2016.
Idaho Power started its modem demand response progftlms in2002, and now has over l0 percent of its
all-time peak load available under demand response progftrms. The goal of demand response at
Idaho Power is to minimize or delay the need to build new supply-side peaking resources. The company
estimates future capacity needs through the IRP planning process and plans resources to mitigate any
system peak deficits that exist. Demand response programs are measured by the amount of demand
reduction, in megawatts (MW), available to the company during system peak periods.
DSM Programs Performance
The20l6 savings consisted of 42,269 MWh from the residential sector, 88,161 MWh from the
commerciaUindustrial sector, and 15,747 MWh from the irrigation sector. This represents a 4-percent
increase from 2015 progftIm savings. The industrial Custom Projects (formerly Custom Efficiency)
progmm in the Commercial and Industrial Energy Effrciency Program contributed 33 percent of
Idaho Power's direct program savings, while the residential sector Energy Efficient Lighting and
Educational Distributions programs contributed 86 percent of the residential savings.
Page 4 Demand-Side Management 2016 Annual Report
ldaho Power Company lntroduction
o
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Response Expenses
- $20.00
$15.00
$10.00
r $5.@
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2@4
$0.002005 2006 2@7 2008 2009 2010 2011 2012 2013 2014 2015 2016
Figure 2. Peak demand-reduction capacity and demand response expenses, 2004-2016 (MW and millions [$])
250,000
200,000 ldaho Power Program Savings (MWlr)
-
Market Transformation (NEEA) (Mvlltr)
-EE
Expenses (no DR)
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Figure 3. Annualenergy savings and energy efficiency program expenses, 2002-2016 (MWh and millions [$])
Figure 3 demonstrates that as Idaho Powers energy-efficiency portfolio matures, and some savings
become more difficult and costly to achieve, the expense per incremental savings increases.
Demand-Side Management 2016 Annual Report Page 5
lntroduction ldaho Power Company
$60.00 -
$50.00 .
2002 2003 20c4 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
Figure 4. Total DSM expense history, including energy efficiency, demand response, and NEEA expenses,
2002-2016 (m illions [$])
Energy efficiency and demand response is an important aspect of Idaho Power's resource planning
process. Idaho Power's 2016 achievements in energy savings exceeded the annual savings target
identified in Idaho Power's 2015 Integrated Resource Plan. On a cumulative basis, the company's
energy savings have exceeded the IRP targets every year since 2002.
$60.00
Energy efficiency
$50.00
lDemand response
$40.00
$30.00
$20.00
$10.00
$0.00
20rJ4 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
Figure 5. DSM expense history by program type, 2004-2016 (millions [$])
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$20.
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Page 6 Demand-Side Management 2016 Annual Report
ldaho Power Company lntroduction
rlPC Savings (with NEEA)
-lRP
Targe$
0
2002 2003 20u 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 20',t6
Figure 6. Annual incrementalenergy efficiency savings (aMW) compared with IRP targets, 2002-2016
250
-lPC
Savings (with NEEA)
-lRP
Targets
0
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 20',t6
Figure 7. Annualcumulative energy efficiency savings (aMW) compared with IRP targets, 2002-2016
Idaho Power further increased its energy efficiency presence in the community by providing energy
efficiency and program information through 92 outreach activities, including events, presentations,
trainings, and other activities. ln addition, Idaho Power customer representatives delivered
189 presentations to local organizations addressing energy efficiency programs and wise energy use.
In20l6,Idaho Power's community education representatives presented The Power to Make a Dffirence
9l times to 2,350 students and gave 53 classroom presentations of Saving o llorld Full of Energt to
l,4l I students. At events and presentations, company staffdistributed over 24,000light-emitting
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Demand-Side Management 2016 Annual Report Page 7
lntroduction ldaho Power Company
diodes (LED) lightbulbs in custom packaging that highlighted the advantages of energy-efficient
lighting and encouraged participation in Idaho Power's myAccount online portal. The company also
distributed over 34,000 Energy-Saving Kits (ESK) by request across its service area. On February 8,
2016,Idaho Power filed a request with the Public Utility Commission of Oregon (OPUC) to implement
the Educational Distributions program in Oregon. The company received approval of Oregon Schedule
71 on March 9,2016. This enabled Idaho Power to provide ESKs and LEDs to its Oregon customers.
Since 2008, commercial and industrial training activities have informed and educated commercial and
industrial customers regarding energy efficiency, increased awareness of and participation in existing
commercial and industrial energy efficiency and demand response programs, and enhanced customer
satisfaction regarding the company's energy efficiency initiatives. Raising the knowledge level of
commercial and industrial customers regarding the wise use of energy in their daily operations is
important to the continued success of Idaho Power's commercial and indushial energy
effrciency programs.
Idaho Power continued its intemal commitment to energy efficiency in20l6.Idaho Power upgraded the
company's substation buildings across its service area, renovated portions of the corporate headquarters
(CHQ) in downtown Boise in20l6, and redesigned the heating, ventilation, and air conditioning
(HVAC) delivery system for the Maintenance and Electrical Shop. Also in 2016, the new Twin Falls
Operation Center was constructed to replace the 1951-built center used to house the operations staff.
The design incorporates energy-efficient lighting, heating and cooling, daylight harvesting, and a
rooftop solar array.
Demand Respon se Programs
In summer 20l6,Idaho Power had a combined maximum actual non-coincidental load reduction from
all three programs of 378 MW at the generation level. The amount of capacity available for demand
response varies based on weather, the time of year, and how programs are used and managed. The 2016
capacity of demand response programs was 392 MW. The demand response capacity is calculated using
total enrolled MW from participants with an expected maximum realization rate for those participants.
This maximum realization rate is not always achieved for every program in any given event.
This realization rate is expected to be approximately 73 percent of billing demand for Irrigation Peak
Rewards and 100 percent of actual non-coincidental load reduction for A/C Cool Credit and the Flex
Peak Program.
On Wednesday, June 29,2016,the company used the Irrigation Peak Rewards progftrm and reached a
system peak of 3,085 MW. Had the program not been used, the company estimates the load would have
been approximately 3,327 MW. Idaho Power's 2016 summer peak occurred on June 28 with a peak of
3,299 MW while the all-time summer peak was 3,407 MW on July 2,2013.
Energy Efficiency Programs
Idaho Power's portfolio of energy efficiency program energy savings for 2016 increased to
170,792 MWh, including the estimated Northwest Energy Efficiency Alliance (NEEA) savings. This is a
4-percent increase from the 2015 energy savings of 163,672 MWh and enough to power over
Page 8 Demand-Side Management 2016 Annual Report
ldaho Power Company lntroduction
14,000 average-sized homes ayear in Idaho Power's service area. In 2016, the company's energy
efficiency portfolio is cost effective from both the total resource cost (TRC) test and the utility cost (UC)
test perspectives with ratios of 2.56 and 3.58, respectively. The savings from Idaho Power's energy
efficiency programs alone (excluding NEEA savings) increased to 146,177 MWh in 2016 from
140,633 MWh in 2015.
Table 1 . 2016 DSM programs by sector, operational type, location, and energy savings/demand reduction
Program by Sector OperationalType State
Savings/Demand
Reduction
Residential
A/C CoolCredit..
Easy Savings
Educational Distributions
Energy Efficient Lighting..........
Energy House Ca||s.................
ENERGY STAR@ Homes Northwest.....
Fridge and Freezer Recycling Program
(See ya later, refrigerator$
Heating & Cooling Efficiency Program.......
Home Energy Audit ......
Home lmprovement Program
Multifamily Energy Savings Program
Oregon Residential Weatherization..
Rebate Advantage...
Shade Tree Project.
Simple Steps, Smart Savings*......
Weatherization Assistance for Qualified Customers....
Weatherization Solutions for Eligible Customers.........
Com mercial/lndustrial
Commercial and lndustrial Efficiency Program
Custom Projects (Custom Efficiency)
New Construction (Building Efficiency).
Retrofits (Easy Upgrades)
Flex Peak Program.........
Green Motors-lndustrial
Oregon Commercial Audits...........
lrrigation
Green Motors-lrrigation
I rrigation Efiiciency Rewards
lnigation Peak Rewards
All Sectors
Northwest Energy Efficiency Alliance
Demand Response
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efllciency
Energy Efficiency
Energy Efflciency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Other Programs and Activities
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Demand Response
Energy Efficiency
Energy Efficiency
Energy Efficiency
Energy Efficiency
Demand Response
ID/OR
ID
ID/OR
ID/OR
ID/OR
ID/OR
ID/OR
ID/OR
ID
ID
ID/OR
OR
ID/OR
ID
ID/OR
ID/OR
ID
ID/OR
ID/OR
ID/OR
ID/OR
ID/OR
OR
34 MW
403 MWh
15,150 MWh
21,094 MWh
510 MWh
150 MWh
632 MWh
1,114 MWh
207 MWh
500 MWh
150 MWh
3 MWh
411 MWh
nla
577 MWh
746 MWh
622 MWh
ID/OR
ID/OR
ID/OR
47,519 MWh
12,393 MWh
28,125 MWh
42 MW
124 MWh
nla
74 MWh
15,674 MWh
303 MW
24,616 MWh
Demand-Side Management 2016 Annual Report
Market Transformation ID/OR
Page 9
lntroduction Idaho Power Company
Table 2. 2016 program sector summary and energy usage/savings/demand reduction
Energy Efficiency Program lmpacts a ldaho Power System Sales
Program
Expenses
Energy
Savings
(kwh)
Average
Energy
(aMw)
Peak-Load
Reduction
(MVUb
Sector
Total
(Mwh)
Percentage
of Energy
Usage
Number of
Customers
Residential $10,724,671 42,268,823 4.8 4,907,730 34.92o/o '111,43'l
7,198,357 51.22o/o 69,462
1,948,079 13.86% 20,638
Commercial/lndustrial.......... $14,961,753 88,160,599 10.1
lrrigation $2,372,352 15,747j30 1.8
Market Transformation......... $2,676,387 24,615,600 2.8
Demand Response $9,471,367 nla nla 378
Direct Overhead................... $293,039 nla nla
Total Direct Program
Expenses $40,499,570 170,792,152 19.5 378 14,054,166 100.0% 534,531
" Energy, average energy, and expense data have been rounded to the nearest whole unit, which may result in minor rounding differences.
b lncludes peak-load reduction from both demand response and energy efficiency programs. lncludes 9.7Yo peak line loss assumptions.
Program Evaluation Strategy
Idaho Power considers program evaluation an essential component of its DSM operational activities.
The company uses third-party contractors to conduct impact, process, and other evaluations on a
scheduled and as required basis.
Third-party contracts are generally awarded using a competitive bid process managed by Idaho Power's
Strategic Sourcing department. In some cases, research and analysis is conducted internally and
managed by Idaho Power's Research and Analysis team within the Customer Relations and Energy
Efficiency (CR&EE) department. Third-party evaluations are specifically managed by the company's
energy efficiency evaluator.
Idaho Power uses industry standard protocols for its internal and external evaluation efforts, including
the National Action Plan for Energy Efficiency-Model Energy Efficiency Program Impact Evaluation
Guide, the California Evaluation Framework, the International Performance Measurement and
Verification Protocol (IPMVP), the Database for Energy Efficiency Resources, and the Regional
Technical Forum's (RTF) evaluation protocols.
The company also supports regional and national studies to promote the ongoing cost-effectiveness of
programs, the validation of energy savings and demand reduction, and the efficient management of its
progrirms. Idaho Power considers primary and secondary research, cost-effectiveness analyses,
potential assessments, impact and process evaluations, and customer surveys to be important resources
in providing accurate and transparent program-savings estimates. Recommendations and findings from
evaluations research and industry best practices are used to continuously refine Idaho Power's
DSM progftrms. Historical evaluation plans, plans for 2017, and copies of 2016 evaluations and research
can be found in Supplement 2: Evaluation.
Cost-Effectiveness
Idaho Power considers cost-effectiveness of primary importance in the design, implementation,
Page 10 Demand-Side Management 2016 Annual Report
ldaho Power Company lntroduction
and tracking of energy efficiency and demand response programs. Idaho Power's energy effrciency and
demand response opportunities are preliminarily identified through the IRP process. Idaho Power uses
third-party energy efficiency potential studies to identifr achievable cost-effective energy efficiency
potential that is added to the resources included in the IRP. Because of Idaho Power's diversified
portfolio of programs, most of the new potential for energy effrciency in Idaho Power's service area is
based on additional measures to be added to existing programs rather than developing new programs.
Prior to the actual implementation of energy effrciency or demand response progftrms, Idaho Power
performs a cost-effectiveness analysis to assess whether a potential program design or measure will be
cost-effective from the perspective of Idaho Power and its customers. Incorporated in these models are
inputs from various sources that use the most current and reliable information available.
Additionally, Idaho Power relies on the results of program impact evaluations and recommendations
from consultants. ln20l6,Idaho Power contracted with ADM Associates, Inc. (ADM); Applied Energy
Group (AEG); CLEAResult Consulting, Inc. (CLEAResult); and Tetra Tech, MA for program
evaluations and research.
Idaho Power's goal is for all programs to have benefit/cost (B/C) ratios greater than one for the TRC
test, UC test, and participant cost test (PCT) at the program and measure level where appropriate.
Each cost-effectiveness test provides a different perspective, and Idaho Power believes each test
provides value when evaluating program performance. If a particular measure or program is pursued
even though it will not be cost-effective from each of the three tests, Idaho Power works with the Energy
Efficiency Advisory Group (EEAG) to get input. The company believes this aligns with the expectations
of the Idaho Public Utilities Commission (IPUC) and OPUC.
Details on the cost-effectiveness assumptions and data are includedin Supplement I: Cost-Effectiveness
Future Plans
Idaho Power will continue to pursue all prudent cost-effective energy efficiency as identified by
third-party potential studies, and an appropriate amount of demand response based on the demand
response settlement agreement approved in IPUC OrderNo. 32923 and OPUC OrderNo. l3-482.
The forecast level of energy efficiency and the needed level of demand response ure included in
Idaho Power's biennial IRP planning process. Idaho Power includes all achievable cost-effective energy
savings as identified in its potential studies in each IRP. Idaho Power considers this achievable potential
a reasonable2}-year planning estimate. However, the company does not consider the achievable
potential as a ceiling limiting energy efficiency acquisition. The IRP is developed in a public process
that details Idaho Power's strategy for economically maintaining the adequacy of its power system into
the future. The IRP process balances reliability, cost, risk, environmental concerns, and effrciency to
develop a preferred portfolio of future resources to meet the specific energy needs of
Idaho Power's customers.
Planning activities conducted in20l6 identified an opportunity for Idaho Power to increase its focus on
small and medium business customers to build relationships and promote participation in energy
Demand-Side Management 2016 Annual Report Page 1 1
lntroduction ldaho Power Company
effrciency programs. A new position titled customer solutions advisor has been developed as a result of
this efilort. Eight customer solutions advisor positions have been developed and are scheduled to be in
place and performing their assigned duties by May 1,2017. The customer solutions advisors will focus
on customer outreach by phone to "on-board" new business customers and support existing business
customers by familiarizing them with Idaho Power's rates, billing and payment options, and energy-
usage information available through myAccount and by answering any questions they may have about
services and programs offered by Idaho Power. A primary function of the customer solutions advisor
role will be promoting and educating business customers on energy efficiency and demand response
progrirms.
The company will continue to explore new energy savings potential through third-party resources,
conferences, and regional organizations, and will continue to assess and develop new program offerings
through its Program Planning Group (PPG). Idaho Power will work in consultation with the EEAG to
expand or modiff its energy efficiency portfolio. Future plans for individual programs are included
under each progran's 2017 Program and Marketing Strategies.
ln20l7,Idaho Power will continue to enhance its marketing and outreach efforts as described in the
Marketing section of this report and within each program section. Idaho Power will continue to work
with NEEA on its market transformation activities during the 2015 to 2019 funding cycle.
The company will complete its research and evaluation, measurement, and verification (EM&V)
projects included in the evaluation plan in Supplement 2: Evaluation.
Idaho Power will incorporate energy efficiency equipment and practices into its own facilities. In20l7,
the company will continue renovations at the CHQ in downtown Boise. Idaho Power plans to remodel
the ninth floor of the CHQ, exchanging the old T-l2parubolic lighting fixtures with T-8 lighting,
and incorporating energy efficiency measures, such as lower partitions, lighting retrofits, and automated
lighting controls.
ln20l6,Idaho Power redesigned the HVAC delivery system for the Maintenance and Electrical Shops;
construction on these projects is planned for 2018. Idaho Power estimates that with these improvements
the shops may reduce their usage by 300,000 kWh in coming years.
DSM Annual Report Structure
The Demand-Side Management 2016 Annual Reporl consists of the main document and
two supplements. Supplement l: Cost Effectiveness shows the standard cost effectiveness tests for
Idaho Power progftrms and includes a table that reports expenses by funding source and cost category.
ln2016, the company continued its commitment to third party evaluation activities. Included in
Supplement 2: Evaluation are copies of all of Idaho Power's 2016 evaluations, evaluations conducted by
its regional partners, customer surveys and reports, Idaho Power's evaluation plans, general energy
efficiency research, and demand response research. Additionally, the report and supplements will be
provided under Oregon Docket UM l710 to provide the OPUC and its staffinformation on the
company's DSM programs and expenses.
Page 12 Demand-Side Management 2016 Annual Report
Idaho Power Company lntroduction
This main Demand-Side Management 2016 Annual Reporr is organized primarily by the customer
sectors residential, commerciaUindustrial, and irrigation. Each sector has a description, which is
followed by information regarding programs in that sector. Each program description includes a table
containing 2016 and 2015 program metrics, followed by a general description,20l6 activities,
cost-effectiveness, customer satisfaction/evaluation, and20l7 plans. Each program section contains
detailed information relating to program changes and the reasoning behind those changes, including
information on cost-effectiveness and evaluation. Following the sector and program sections of the
report are descriptions of Idaho Power's activities in other programs and activities, including market
transformation, and Idaho Power's regulatory initiatives. Appendices I through 5 follow the written
sections and contain a table on20l6 expenses and savings and historic information for all energy
efficiency programs and demand response activities at Idaho Power.
ln20l6,Idaho Power's commercial and industrial energy efficiency programs were combined in one
umbrella progftrm, the Commercial and Industrial Energy Effrciency Program, with options named to
describe their purpose: New Construction (formerly Building Efficiency), Retrofits (formerly Easy
Upgrades), and Custom Projects (formerly Custom Efficiency). The specific expenses and savings data
are reported in the appendices separately for comparative purposes.
Also in 2016,Idaho Power filed with the IPUC to combine the WeatherizationAssistance for Qualified
Customers (WAQC) report, formerly filed with the IPUC annually on April 1, with Idaho Power's
Demand-Side Management 2016 Annual Reporr. This change was approved by the IPUC in January
23,2017, Order No. 33702 IPC-E-16-30, and the information formerly included in the WAQC annual
report is now included in this report.
Demand-Side Management 2016 Annual Report Page 13
lntroduction ldaho Power Company
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Page 14 Demand-Side Management 2016 Annual Report
ldaho Power Company 2016 Program Activity
2016 PnocRAM Acrrvrrv
DSM Expenditures
Funding for DSM programs in20l6 came from several sources. The Idaho and Oregon Rider funds are
collected directly from customers on their monthly bills. For 2016, the Idaho Rider was 4 percent of
base rate revenues; the2016 Oregon Rider was 3 percent of base rate revenues. Additionally, Idaho
demand response program incentives were paid through base rates and the annual PCA mechanism.
Energy efficiency and demand response related expenses not funded through the Rider are included as
part of Idaho Power's ongoing operation and maintenance (O&M) costs.
Total DSM expenses funded from all sources were $43 million in20l6. At the beginning of 2016,
the Idaho Rider balance was approximately $6.6 million, and by December 31, 20l6,the positive
balance was $10.7 million. At the beginning of the year, the Oregon Rider negative balance was
approximately $4.5 million, and by year-end, the negative balance was $5.6 million.
Table 3 shows the total expenditures funded by the Idaho Rider, $31,291,579; the Oregon Rider,
$2,168,868; and non-rider funding, $9,303,017, resulting in Idaho Power's total DSM expenditures of
$42,763,464. The non-rider funding category includes Idaho Power demand response incentives,
WAQC expenses, and O&M costs.
Table 3. 2016 funding source and energy savings
Funding Source Expenses kWh Savings
ldaho Rider $ 31,291,579
2,168,868
9,303,017
$ 42,763,464
162,765,429
7,280,560
746,162
170,792,152
Oregon Rider
Non-Rider Funding........
Total
Table 4 and Figure 8 indicate 2016 DSM progam expenditures by category. The Materials &
Equipment category includes items that directly benefit customers: ESKs and LED lightbulbs distributed
at customer events ($2,105,557), and direct-install weatherization measures ($125,000). The expenses
in the Other Expense category include marketing ($1,208,731), program evaluation ($198,210),
progftrm training ($455,117), andprogram audits ($174,861). The Purchased Services category includes
payments made to NEEA and third-party contractors who help deliver Idaho Power's programs.
Demand-Side Management 2016 Annual Report Page 15
2016 Program Activity ldaho Power Company
Table 4. 2016 DSM program expenditures by category
Total % of Total
lncentive Expense.......
Labor/Administrative Expense.........
Materials & Equipment
Other Expense
Purchased Services ....
Total2016 DSM Expenditures, by Category
$23,676,667
3,580,600
2,417,O71
2,111,683
10,977,442
$42,763,464
55o/o
8o/o
60/o
5o/o
26%
100o/o
55%
lncenlive Expense
t Purchased Services
r Labor/Administrative Expense
rMaterials & Equipment
r Olher Expense
Figure 8. 2016 DSM program expenditures by category
Table 5 and Figure 9 describe the amount and percentage of incentives paid by segment and sector.
There are two incentive segments (demand response and energy efficiency) and three sectors
(residential, commercial/industrial, and irrigation). The incentives are funded by three mechanisms:
the Idaho Rider, the Oregon Rider, and Idaho Power base rates. Market transformation related payments
made to NEEA and payments made to third-party community action partners under the WAQC and
Weatherization Solutions for Eligible Customers progftrms are not included in the incentive amounts.
Table 5. 2016 DSM program incentives totals by program type and sector
Program Type-Sector Total % of Total
DRa-Residential ................,...
DR-Commercial/lndustrial.....
DR-lrrigation .........................
EEb-lrrigation ........................
EE-Residentia1...........,........,.
EE-Commercial/lndustrial .....
Total lncentive Expense
$ 424,565
639,611
6,406,340
2,007,311
2,680,473
11,518,366
$ 23,676,567
2%
3%
27%
8%
11%
49%
100o/o
" DR = demand response
b EE = energy efficiency
Page 16 Demand-Side Management 2016 Annual Report
ldaho Power Company 2016 Program Activity
flo
rDR-R6idential
r DR-Crm merciaUlndustri al
! DR-lnig8tion
r EE-lnigation
r EE-Residential
r E E-Com merciaUlndustrial
Figure 9. 2016 DSM program incentives by segment and sector
Marketing
Idatro Power used a variety of marketing, public relations, and research in 2016 to improve
communication with its customers. Idaho Power takes advantage of all types of media and marketing.
Owned media (social, website, newsletters) and paid media (advertising, sponsorships) allow
Idaho Power to control content. Eamed unpaid media (news outlets, Idaho Power's News Briefs sent to
reporters, third-party publications, and television news appearances) gives Idatro Power access to an
audience through other channels. Though Idaho Power has less control of the content with eamed unpaid
media, the value is established from the third-party endorsement.
The following describes a selection of the methods, approaches, and tactics used by Idaho Power to
engage with customers regarding energy efficiency, along with their results.
AII Secfors
Social Media
Approximately l7 percent of the company's total social media content promoted energy efficiency in
2016, a significant increase from 8 percent in 2015. Idaho Power distributed more than 200 messages
about energy efficiency throughout the year via Facebook, Twitter, Linkedln, and Instagram.
Idaho Power also enjoyed the benefit from many energy efficiency-related organic posts on social media
outlets. An organic post is one that originates from the customer.
In20l6,Idatro Power continued its #TipTuesday posts on Facebook and Twitter, a tactic launched in late
2015. #TtpTuesday posts provide Idaho Power's Facebook and Twitter followers with a new energy
effrciency tip or program information every Tuesday of the year. The posts use photos, when applicable,
and include the hashtag #TipTuesdqt so the tips can be categorized together and easily searched by
social media users. The company also posted information about several energy efficiency programs,
sponsorships, and events on its social media pages.
Demand-Side Management 2016 Annual Report Page 17
2016 Program Activity ldaho Power Company
Website
Idaho Power tracked the number of page views to the main energy efficiency pages-also known as
landing pages----on the company's website. In20l6, the company's energy efficiency homepage
received 34,938 page views;74,984 page views on the residential landing page; 7,748 page views on the
business landing page; and 1,829 page views on the irrigation landing page. The company uses Google
Analytics to analyze web activity. Google's defrnition of page views is the total number of pages
viewed, with repeated views of a single page being counted.
Bill lnserts
A January bill insert was sent to 371,600 customers with winter energy-saving tips. In February,
373,189 customers received a bill insert promoting Idaho Power's empowered community.
Other program-specific bill inserts were also sent throughout the year. Information about those can be
found in each program later in this report.
Print
Idaho Power updated the look and content of its print collateral, including a brochure and information
card that provides a description ofeach energy efficiency program offering.
Public Relations
Public relations supported energy efficiency programs and activities through multiple channels:
Connections, a monthly customer newsletter distributed in approximately 420,000 monthly bills and
available online; News Briefs, a weekly email of interesting news items sent to all media in the
company's service area; pitching and participating in news stories; KTVB (Boise/Twin Falls) and KPVI
(Pocatello/Blackfoot) monthly energy-efficiency news segments; news releases and events (such as
check presentations).
ln20l6, the October and April issues of Connections were devoted to energy efficiency. The cover story
of the March issue of Connections highlighted a customer who applied energy efficient measures on the
job, by participating in Idaho Power's Commercial and Industrial Energy Efficiency Program, and at
home. Other public relations activities are noted later in this report.
Staff
NEEA and Idaho Power staffheld regular meetings throughout 2016to coordinate, collaborate,
and facilitate marketing. Monthly meetings were held via conference call, and meetings in person
occurred in July and August in Portland, and September and November in Boise. All marketing
activities are reviewed each month for progress, results, and collaborative opportunities.
To build marketing networks and to learn what works in other regions, Idaho Power staffattended the
Chartwell Marketing and Communications Conference in March in Atlanta, the NEEA Efficiency
Exchange in April in Coeur d'Alene, and the E Source Utility Marketing Executive Council and
E Source Forum held in September in Denver.
Page 18 Demand-Side Management 2016 Annual Report
ldaho Power Company 2016 Program Activity
Residential
Idaho Power ran a multi-faceted advertising campaign in the spring (March and April) and fall
(September and October) to raise awareness of Idaho Power's energy efficiency programs for residential
customers, and to demonstrate that saving energy doesn't have to be challenging. These campaigns
included radio, television, newspaper advertisements (ads), digital ads, Facebook ads, News Briefs sent
to the medi4 the Connecllons newsletter, and Idaho Power's website to reach a variety of demographics.
ln20l6,the company added a Smart-saver Pledge to the campaign to engage and encourage customers
to make an energy-saving behavior change.
Figure l0 is an example of the campaign materials in20l6.
Figure 10. 2016 energy efficiency awareness campaign
The goals of the campaign are to raise awareness of the programs collectively rather than by individual
program; use a variety of methods to reach various customer demographics; use all the methods in the
same month to increase customer exposure to the message; and to let customers know they have options
when it comes to saving energy. Messaging focused on many ways to create an energy-efficient home
with Energy Savings Made Easy as a central theme, illustrating how easy energy efficiency can be with
Idaho Power's help. The campaign was awarded second place in the category of Best Ad Campaign for
an Investor-owned Utility at the E Source Utility Ad Awards.
Outside of the campaign, Idaho Power also deployed a number of marketing tactics to promote energy
saving tips and the company's energy efficiency programs throughout the year. Results of the campaign
and other marketing tactics are included below.
Television
Idaho Power used network television advertising for the spring and fall campaign. The campaign
focused on primetime and news programming that reaches the highest percentage of the target market,
adults age 35 to 64. Results of the spots were provided for the three major markets-Boise, Pocatello,
and Twin Falls.
During the spring campaign, 95 percent of customers in Idaho Power's target audience viewing network
television were exposed to the commercial. Targeted customers in Boise saw the ad an average of
Demand-Side Management 2016 Annual Report Page 19
2016 Program Activity ldaho Power Company
l3 times, while targeted customers in Pocatello and Twin Falls each saw the ad an average of 12 times.
During the fall campaign, 95 percent of targeted customers saw the commercial. Targeted customers in
Boise saw the ad an average of 13 times, l8 times in Pocatello, and 12 times in Twin Falls.
Radio
As part of its spring and fall campaign, Idaho Power ran 30-second radio spots on major commercial
radio stations, Spanish speaking radio stations, and National Public Radio (NPR) stations in the service
area. The commercial stations that ran the spots had a variety of station formats to obtain optimum
reach, including classic rock, news/talk, country, adult altemative, adult contemporary, and classic hits.
The message was targeted toward adults ages 35 to 64 throughout Idaho Power's service area.
Results of the spots were provided for the three major markets: Boise, Pocatello and Twin Falls.
During the spring campaign, the spots reached 55 percent of the target audience in Boise and 60 percent
of the target audience in Pocatello and Twin Falls. The target audience in Boise was exposed to the ad
approximately nine times, l7 times in Pocatello, and l5 times in Twin Falls. During the fall campaign,
the spots reached 60 percent of the target audience in all three major markets. The target audience was
exposed to the message eight times in Boise and l6 times in both Pocatello and Twin Falls during the
fall campaign.
In summary, Idaho Power raurr2,616 radio spots during the spring campaign allrd2,590 spots during the
fall campaign, totaling 5,206 radio spots in2016.
In April and October, these 30-second spots also ran with accompanying visual banner ads on Pandora
internet radio accessed by mobile and web-based devices. In April, records show 1,416,990 impressions
and2,427 banner clicks to the Idaho Power residential energy efficiency web page. October yielded
1,430,376 impressions and 2,058 banner clicks. Impressions are defined as the number of times the ad
was displayed, regardless of the media type.
Print
As part of the spring and fall campaign, print advertising ran in the major daily and weekly newspapers
throughout the service area. The ads conveyed individual energy effrciency programs or tips to
customers, such as using insulation to keep cool air in and hot air out in surlmer. The ads were
scheduled for 1,902,246 impressions in the spring ard2,087,983 impressions in the fall.
Social Media
Idaho Power Facebook ads reached 242,224 people and received3,238,288 impressions and
11,399 clicks to the Idaho Power website during the spring campaign. The company also initially placed
a video ad on Instagram, but discontinued the ad a few days later due to low views and click-through
rates, and reallocated those funds to Facebook. During the fall campaign, the company reached
223,280 people, and the ad resulted in 1,918,264 impressions and 10,883 clicks to the
Idaho Power website.
Throughout the year, Idaho Power also used Facebook boosts for various programs. A boosted post
resembles a traditional Facebook post, but, for a fee, Facebook promotes the post higher in users'
Page 20 Demand-Side Management 2016 Annual Report
ldaho Power Company 2016 Program Activity
News Feeds, increasing the likelihood that the targeted audience will see it. Boosting posts can help
increase audience engagement and get more people interacting with the content.
Pledge
In2016,Idaho Power launched a new offering, the Smart-saver Pledge (pledge), to encourage customers
in Idaho to make an energy saving behavior change. Customers were asked to commit to making an
energy-saving behavior change for 2l days, choosing from one of the following: tum thermostat down
I to 3 degrees; wash full loads of laundry in cold water and hang dry when possible; register for
myAccount, and review your energy use once a week; have a "no electronics" night once a week;
and use the crockpot or barbeque once a week instead of the stove. In return, pledge participants were
entered to win an ENERGY STAR@ electric appliance. The pledge was primarily promoted through a
bill insert that went to 367,221customers, social media, News Briefs, the October issue of Connections,
and television news segments on KTVB and KPVI.
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Demand-Side Management 2016 Annual Report
nytrEr{I3
Page 21
2016 Program Activity ldaho Power Company
Idaho Power received 937 pledges throughout the pledge period and hundreds of additional pledges after
the pledge ended. The company also received numerous positive notes from customers about the pledge
and their energy habits. The company felt the participants were highly engaged and that the results were
generally positive, providing good information for continuing the pledge in future years.
Customers were asked to complete a follow-up survey as part of the pledge. In return, participants were
entered to win one $100 cash prize. Four hundred and eight customers responded to the follow-up
survey. Highlights include the following:
. Ninety-six percent of respondents fulfilled all2l days of their pledge.
o Of respondents who answered the question regarding whether they would continue their
energy-saving changes, all but one respondent plans to continue with the energy saving
changes since the pledge ended.
o Fifty-four percent of respondents indicated they were "very likely" to seek out additional
ways to save energy.
o After taking the pledge, just over 97 percent of respondents are "somewhat likely" or
"very likely" to participate in an Idaho Power energy efficiency progftrm.
A copy of the fuIl survey results can be found in Supplement 2: Evaluation.
Campaign Results
The response to the spring and fall Energy Savings Made Easy campaign was measured using
Idaho Power's empowered community, an on-line panel of over 1,000 customers asked to share
perceptions and feedback on a variety of topics each month. The following20l6 spring campaign
survey results were obtained from 254 community members who hadn't participated in the
2015 campaign survey:
o Forty-four percent of respondents remember seeing or hearing one of the ads.
. Fifty percent of respondents recalled the television ads, the highest rate of recall.
o Eighty-six percent of respondents indicated they are "very likely" or "somewhat likely"
to make energy-saving changes in their home after seeing the ads.
o Eighty-three percent are "very interested" or "somewhat interested" in more information
about energy savings progrirms.
o Eighty-two percent of the respondents who recalled seeing or hearing the ads felt positive
about them.
A copy of the results of the study is located inSupplement 2: Evaluation.
Energy-Saving lmprovements Survey
In early 2016,Idaho Power used its empowered community to measure customer's
planned energy-saving improvements and their motivation for making changes to their home.
Key findings include the following:
Page 22 Demand-Side Management 2016 Annual Report
Idaho Power Company 2016 Program Activity
o Nearly 74 percent of respondents were "somewhat" or "very likely" to make energy-saving
improvements to their home in the next two to three years. The most common improvement
is lighting, followed by windows, appliances, insulation, and other.
o The primary motivator for making energy-saving improvements is to save money.
o The biggest barriers to making energy-saving improvements are cost or already making
improvements to the home, followed by the perception that these improvements are
not needed.
r Financial incentives and free products and services are the top motivators for customers to
participate in an Idaho Power energy-saving program.
A copy of the results of the study is located in Supplement 2: Evaluation.
Commercial and lndustrial
In mid-2016, Idaho Power renamed the offerings under the overall Commercial and Industrial Energy
Effrciency Program to better describe that the program offers customers financial incentives for
New Construction, Custom Projects, and Retrofits. The company redesigned much of the program's
marketing materials, and began marketing these offerings, along with Flex Peak, as a single entity with
something for every business customer. Marketing activities were targeted toward business customers,
architects, engineers, and other design professionals.
Airport Advertising
Idaho Power expanded its use of airport signage in20l6. Each year, three million people travel through
the Boise Airport. Fifty-nine percent of travelers have made purchasing decisions for their companies in
the past year. To reach the business customer, Idaho Power placed two backlit display ads. One ad is
located at the baggage claim and the other rotates throughout the airport display boards based on
availability. Idaho Power also purchased digital network ads which played lO-second Idaho Power video
clips on 15 television screens throughout the terminal as part of a three-minute advertising loop.
The videos played an estimated 216,000 times per month.
Print
Several print ads ran in 20l6,promoting the Commercial and Industrial Energy Ef[rciency Program.
Ads ran in Alaska Airline's Horizon Air Magazine, Building Owners and Managers Association
(BOMA) membership directory and symposium program, American Institute of Architects Idaho
Chapter membership directory, Business Insider, Grow Smart Awards event program. The company
also placed an ad in the ldaho Business Review as part of the publication's Top Projects Awards that
congratulated the 10 companies that had the most energy savings throughout the year.
Revision and updating of the Commercial and Industrial Energy Efficiency Program brochure,
business card, and industry specific energy effrciency tip brochures also began in20l6.
Demand-Side Management 2016 Annual Report Page23
2016 Program Activity ldaho Power Company
Bill lnsert
In August, a bill insert promoting Idaho Power's Commercial and Industrial Energy Efficiency Program
was includedin39,742 business customers' bills highlighting how Idaho Power's incentives can save
customers money.
Newsletters
Idaho Power promotes energy efficiency and its programs through the company's Energt@Work
newsletter. Written for small- and medium-sized business customers, Idaho Power published this
newsletter in May and September 2016. Content included customer success stories and information on
training opportunities, energy efficiency programs, electric vehicles, reduced wattage T-8 lightbulbs,
the water supply optimization cohort (WSOC), and more.
Idatro Power also sends an email newsletter, Energt Insights, quarterly to large industrial customers,
Topics included how businesses use energy, Idaho Power's environmental efforts, energy effrciency
success stories, LED advantages, power quality devices, and more.
Public Relations
Idaho Power provides public relations support to commercial and industrial customers who want to
publicize the work they have done to become more energy efficient. Upon request, Idaho Power creates
large-format checks that are used for media events and/or board meetings. Idaho Power will continue to
assist customers with public relations opportunities by creating certificates for display within the
building and having an Idaho Power representative speak at press events, if requested.
Sponsorships
Idaho Power's Commercial and Industrial Energy Efficiency Program supports a number of associations
and events, including sponsoring the Grow Smart awards, Top Projects Awards, BOMA symposium,
American Society of Heating, Refrigeration, and Air Conditioning Engineers (ASHRAE) Technical
Conference, and the Idaho Energy and Green Building Conference.
Idaho Power sponsored the BOMA Commercial Real Estate Symposium February 9, in Boise.
Idaho Power Vice President of Customer Operations, Vem Porter, spoke about why energy efficiency
makes good business sense, how Idaho Power's programs can help businesses save energy and money,
and provided an example of a recent energy efficiency project and a reminder about the importance of
putting down your phone in the car to Just Drive.
Idaho Power and NEEA were also major sponsors of the Idaho Energy and Green Building Conference,
and had two members on the planning committee. The conference, held November I and2 at
The Wyndham Garden Boise Airport Hotel, provided four training tracks on energy efficiency and green
building, and attracted over 100 participants. The conference targeted policy makers, developers,
architects, code officials, engineers, energy professionals, and industrial plant managers and operators.
lrrigation
See the Irrigation Efficiency Rewards section for 2016 irrigation-related marketing activities.
Page24 Demand-Side Management 2016 Annual Report
Idaho Power Company 2016 Program Activity
2017 Marketing Activities
ln20l7, the Idaho Power marketing department plans on several approaches to reach and educate
customers: updating the Residential Energy Efficiency Awareness Campaign, developing new
Commercial and Industrial Energy Efficiency ads, and enhancing the company website.
The marketing team will refresh the Residential Energy Efficiency Awareness Campaign with new ads
that promote different programs and tips. However, the campaign will continue to use the Energy
Savings Made Easy theme and cartoon artwork that has resonated with customers. The team will also
continue exploring a consistent look and feel for all residential program materials, and consider the
potential for email marketing.
A new ad campaign will be implemented for the Commercial and Industrial Energy Efficiency Program.
The campaign features former program participants and iconic local landscapes to capture the readers'
attention. The ads will speak to small to large businesses, and show that saving energy and money is for
everyone. Several of the customers in the ad campaign will be featured in videos about businesses that
took advantage of Idaho Power's incentives and the resulting benefits. The ads will be placed in
business and association publications, and event programs.
Idaho Power will also move toward a consistent look and feel for marketing materials for business
customers. The company will update the remaining industry-specific energy efficiency tip brochures,
and may add new industries and inserts highlighting the incentives available for each industry.
Customer representatives will use these brochures on customer visits, and the company will consider
mailing them to targeted customers.
The company will continue to support various organizations and programs, including the Intermountain
Building Operators Association, Building Operators Certification, Center for Advanced Energy Studies
Industrial Assessment Center, and more. Idaho Power will market the organizations' services during
customer site visits and at technical training workshops and provide discounted registration
when appropriate.
Additionally, the company will consider an ad campaign similar to the new Commercial and Industrial
Energy Effrciency Program campaign for its irrigation programs.
Idaho Power will also redesign its website to an adaptive framework, including updating navigation for a
better customer experience. The company's interactive approach, which began with myAccount in2015,
and saw additional user improvements in20l6, is scheduled for completion in2017.Idaho Power's new
adaptive site will enhance navigation to make energy efficiency progftrm information easier to find.
An adaptive website recognizes the device accessing the website and automatically responds or adapts to
the dimensions of that device (e.g., a smart phone).
Demand-Side Management 2016 Annua! Report Page 25
2016 Program Activity Idaho Power Company
Cost-Effectiveness
In2016, most of Idaho Power's energy-efficiency programs were cost-eflective, except the Fridge and
Freezer Recycling Program, Home Improvement Program and the weatherization programs for
income-qualifi ed customers.
The Fridge and Freezer Recycling Program has a UC of 0 .92 and TRC of I .3 I . In Novemb er 2015,
the program vendor JACO Environmental, Inc. (JACO), entered receivership and ceased operations.
Idaho Power then contracted with Appliance Recycling Center of America (ARCA) and reJaunched the
progritm in June 2016. Due to the mid-year launch, the company had forecasted that participation would
be at 1,000 units, and the progftrm would likely not be cost-effective from the UC perspective but would
be cost-effective from the TRC perspective. This was discussed with the EEAG in February 2016.
When considering individual measures within the program, both freezers and refrigerators fail the
UC test with a ratio of 0.79 and 0.91 respectively. However, both freezers and refrigerators pass the
TRC. However, by allowing the less cost-effective freezers into the program, it increase overall
participation and increases the program cost-effectiveness by spreading the portion of the fixed
administrative costs across more units.
The Home Improvement Program has a UC of 2.54, TRC of 0.60 and PCT of 0.80. The RTF reduced
savings for single-family home weatherization projects in 2015. With the changes, average savings
estimates per project for both 2015 and 2016 were just under 50 percent of 2014 projects. These new
savings were a result of the nearly l8-month RTF process to calibrate residential savings models.
Additionally, in early 2016, the RTF finished calibrating the savings models for multifamily
weatherization. These lower savings as well as the DSM avoided costs from the 2015 IRP further
reduces the TRC and PCT of the progftrm. Idaho Power analyzed ways to modifu the program to
improve the cost-effectiveness, but the company concluded that the program would remain not
cost-effective. At the November EEAG meeting, the company presented the non-cost-effective aspects
of the Home Improvement Program, the result of the company's analysis, and informed EEAG of the
company's plan to end the program in20l7.
WAQC had a TRC of 0.65 and a UC ratio of 0.73, and Weatherization Solutions for Eligible Customers
had a TRC of 0.70 and a UC ratio of 0.59. The programs showed increased savings and increased
cost-effectiveness ratios over 2015. Idaho Power performed a billing analysis of the 2013-2014
weatherization projects from both WAQC and Weatherization Solutions for Eligible Customers.
The billing analysis was needed to reflect the increased replacement of forced-air electric resistance heat
systems with efficient heat pump systems.
Eleven individual measures in various programs are shown to not be cost-effective from either the UC or
TRC perspective. These measures will be discontinued, analyzed for additional NEBs, modified to
increase potential per-unit savings, or monitored to examine their impact on the specific program's
overall cost-effectiveness.
Page 26 Demand-Side Management 2016 Annual Report
ldaho Power Company 2016 Program Activity
Table 6. Cost-effectiveness summary by program
Program/Sector UC TRC
Ratepayer lmpact
Measure (RlM)PCT
Easy Savings
Educational Distributions
Energy Efficient Lighting
Energy House Calls
ENERGY STAR @ Homes Northwest
Fridge and Freezer Recycling Program
Heating & Cooling Efficiency Program
Home lmprovement Program
Multifamily Energy Savings Program
Rebate Advantage
Simple Steps, Smart Savings........
Weatherization Assistance for Qualified Customers ..
Weatherization Solutions for Eligible Customers........
Residential Energy Efficiency Sector
Commercial and lndustrial Energy Efficiency Program
Custom Projects..
New Construction
Retrofits...............
Commercial/lndustrial Energy Efficiency Sector *
lrrigation Efficiency
lrrigation Energy Efficiency Sector *
Energy Efficiency Porfolio
1.69
3.63
4.27
2.11
1.79
0.92
2.33
2.54
1.43
3.89
2.40
0.73
0.59
2.74
5.26
4.40
3.83
4.67
4.95
5.00
3.58
2.O4
6.33
2.52
2.75
1.00
1.31
1.26
0.60
2.55
3.33
1.33
0.65
0.70
2.36
0.55
0.65
0.68
0.56
0.63
0.43
o.71
0.64
0.51
0.62
0.61
0.41
0.36
0.63
1.44
0.96
0.93
1.19
1.U
1.35
0.95
nla
nla
3.17
nla
1.46
nla
'1.76
0.80
nla
6.45
2.13
nla
nla
4.10
2.86
3.07
2.il
2.81
3.21
3.17
2.s6
1.92
3.19
2.83
2.31
2.78
2.73
2.93
* Commercial/lndustrial Energy Efficiency Sector cost-effec'tiveness ratios include savings and participant costs from Green Motors projects.
** lrrigation Energy Efficiency Sector cost-effec{iveness ratios include savings and participant costs from Green Motors projects.
Details on the cost-effectiveness assumptions and data are includedin Supplement l: Cost-Effectiveness.
Customer Satisfaction
Based on surveys conducted in 2015, Idaho Power ranked fifth out of seven utilities included in the west
region midsize segment of the J.D. Power and Associates 2016 Electric Utility Business Customer
Satisfaction Study. Forty-one percent of the business customer respondents in this study indicated they
were aware of Idaho Power's energy efficiency programs, and those customers were more satisfied with
Idaho Power than customers who are unaware of the programs.
Based on surveys conducted in the last six months of 2015 and the first six months of 20l6,Idaho Power
ranked third out of 13 utilities included in the west region midsize segment of the J.D. Power and
Associates 2016 Electric Utility Residential Customer Satisfaction Study. Forty-nine percent of the
residential respondents in this study indicated they were aware of Idaho Power's energy efficiency
progftrms, and those customers were more satisfied with Idaho Power than customers who are unaware
of the progftlms.
Demand-Side Management 2016 Annual Report Page 27
2016 Program Activity ldaho Power Company
Idaho Power employs Burke, Inc., an independent, third-party research vendor, to conduct quarterly
customer relationship surveys to measure the overall customer relationship and satisfaction with
Idaho Power. The Burke Customer Relationship Survey measures the satisfaction of a number of aspects
of the customer's relationship with Idaho Power, including energy efficiency at a very high level.
However, it is not the intent of this survey to measure all aspects of energy efficiency programs of[ered
by Idaho Power.
The 2016 results of Idaho Power's customer relationship survey showed an increase in overall
satisfaction from the previous year. Sixty-five percent of customers indicated their needs were met or
exceeded by Idaho Power encouraging energy efficiency among its customers.
Figure 12 depicts the annual change in the percent of customers who indicated Idaho Power met or
exceeded their needs concerning energy efficiency efforts encouraged by Idaho Power. In 2016,
offering energy efficiency progftrms was one of the overall top five attributes with a positive change in
the Burke Customer Relationship Survey.
ln2016, offering energy efficiency programs was one of the overall top five attributes with a positive
change in the Burke Customer Relationship Survey. Three questions related to energy efficiency
programs in the general relationship survey continued in the 2016 survey: 1) Have you participated in
any of Idaho Power's energy efficiency programs? 2) Which energy effrciency program did you
participate in? and 3) Overall, how satisfied are you with the energy efficiency program? Ir,2016,
44 percent ofthe survey respondents across all sectors indicated they participated in at least one
Idaho Power energy efficiency program, and 93 percent were "very" or "somewhat" satisfied with the
program they participated in.
Idaho Power will not survey most energy efficiency program participants annually. This is due primarily
to a concern of over-surveying program participants and because the measures and specifics of most
progilm designs do not change annually. To ensure meaningful research in the future, Idaho Power will
conduct program research periodically (every two to three years), unless there have been major
program changes.
Page 28 Demand-Side Management 2016 Annual Report
Idaho Power Company 2016 Program Activity
€oEu
0cgoEU
B
oEu.toLo]oo.o
6s
oooEoooxU
o
o
=ot,oo2
Eoeoo.
70%
60%
50%
4%
30%
20%
10o/o
M
n07 2008 2009 2010 2013 2011 2015 2016
Figure 12. Customers' needs "met" or "exceeded" (percent), 2007-2016
In 2015, Idaho Power created the empowered community, an on-line community of residential
customers, to measure customer perceptions on a variety of company-related topics, including energy
efficiency. Recruiting for the community is conducted annually primarily through billing inserts and
mailed postcards. The community has just over 1,000 active members. The empowered community
includes customers from across Idaho Power's service area. Idaho Power sends out at least one survey
per month to active members. Energy efficiency-related survey topics in20l6 included likelihood to
install energy-saving improvements, recall of the spring 2016 energy efficiency marketing campaign,
energy-efficient lightitrg, an engagement survey on air conditioning efficiency, thermostatic shower
shut-offvalves, an engagement survey on using energy-efficient cooking methods and holiday lighting.
The average response rate for surveys conducted with the online community is 61.3 percent.
Results of these studies are includedin Supplement 2: Evaluation.
Evaluations
In20l6,Idaho Power contracted with Leidos Engineering (Leidos) to conduct four program impact
evaluations and two program process evaluations. Impact evaluations were performed for the Retrofit
(Easy Upgrades), New Construction (Building Effrciency), Rebate Advantage, and Irrigation Efficiency
Rewards programs. Process evaluations were performed for the Rebate Advantage and Irrigation
Effrciency Rewards programs. CLEAResult, conducted impact evaluations of the A/C Cool Credit,
and Flex Peak programs' 2016 demand response events.
2011 m12
l2-Montt Average
60%
620/o -v
65%
50%CSV"-/
cI%
Demand-Side Management 2016 Annual Report Page 29
2016 Program Activity ldaho Power Company
Throughout 2016,Idaho Power administered several surveys regarding energy efficiency programs to
measure customer satisfaction. Some surveys were administered by a third-party contractor;
other surveys were administered by Idaho Power either through haditional means or through the
company' s empowered community on-line survey.
Final reports from all evaluations, research, and surveys completed in 2016 and an evaluation schedule
is provided inSupplement 2: Evaluation.
Page 30 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector Overview
Residential Sector Overuiew
Idaho Power's residential sector consists of over 444,431customers. ln20l6, the residential sector's
number of customers increasedby 8,329, an increase of 1.9 percent from 2015. The residential sector
represents 43 percent of Idaho Power's actual total electricity usage and 35 percent of overall revenue
in2016.
Table 7 shows a summary of 2016 participants, costs, and savings from the residential energy
efficiency programs.
Table 7. 2016 residential program summary
Total Cost Savings
Program Participants Utility Resource
Annual
Energy
(kwh)
Peak
Demand
(Mw)
Demand Response
A/C Cool Credit 28,315 homes $1,103,29s $ 1,103,295
$1,103,295 $ I,103,295
nla
nla
34
34Total
Total
Energy Efficiency
Easy Savings
Educational Distributions
Energy Efiicient Lighting.
Energy House Calls.
ENERGY STARo Homes Northwest.......
Fridge and Freezer Recycling Program
(See ya later, refrigeratore).................
Heating & Cooling Efficiency Program.........
Home Energy Audit
Home lmprovement Program
Multifamily Energy Savings Program......
Oregon Residential Weatherization
Rebate Advantage.
Shade Tree Project
Simple Steps, Smart Savings
Weatherization Assistance for Qualified Customers ...
Weatherization Solutions for Eligible Customers ......,.
2,001 kits
67,065 kits/lightbulbs
'1,442,561 lightbulbs
375 homes
110 homes
1,539 refrigeratorslfreezers
$'t27,s87
2,392,8U
3,080,708
206,437
't42,158
257,916
127,587
2,392,8U
10,770,703
206,437
297,518
257,9'.t6
402,961
15,149,605
21,093,813
509,859
150,282
632,186
486
539
482
3
7
66
2,070
7,880
246
232
projects
homes
homes
projects
homes
homes
trees
applianceV
showerheads
homes/non-profits
homes
594,913
289,812
324,024
59,046
3,930
't11,050
76,642
153,7U
1,289,809
1,323,793
$10,434,493
1,4M,625
289,812
1,685,30'l
59,046
5,900
148,142
76,6,42
379.752
1 ,934,415
1,323,793
$2r,360,473
1,1',t3,574
207,249
500,280
149,760
2,847
411,272
nla
577,320
746,162
621,653
42,268,823 34
Notes:
See Appendix 3 for notes on methodology and column definitions.
Totals may not add up due to rounding.
In20l6, the company added two new residential programs and reintroduced or modified others.
The Multifamily Energy Savings Program was added in March, the ESK progftrm launched in May,
and the Fridge and Freezer Recycling program was re-introduced in June. The Home Energy Audits
program was extended to customers with non-electric heat sources and a smart thermostat incentive
was added to the Heating and Cooling Effrciency (H&CE) Program. Additionally, the residential team
supported a Drying Rack Pilot Project.
Demand-Side Management 2016 Annual Report Page 31
Residential Sector Overview ldaho Power Company
Idaho Power conducts the Burke Customer Relationship Survey each year. 1n2016,54 percent of
residential survey respondents indicated Idaho Power is meeting or exceeding their needs with
information on how to use energy wisely and efficiently.
Sixty-three percent of residential respondents indicated Idaho Power is meeting or exceeding their needs
by encouraging energy efficiency with its customers. Forty-eight percent of Idaho Power residential
customers surveyed in20l6 indicated Idaho Power is meeting or exceeding their needs in offering
energy efficiency programs, and34 percent of the residential survey respondents indicated they have
participated in at least one Idaho Power energy efficiency program. Of the residential survey
respondents who have participated in at least one Idaho Power energy efficiency program, 86 percent are
"very" or "somewhat" satisfied with the program.ln20l6, offering energy efficiency programs was one
of the residential top five attributes with a positive change in the Burke Customer Relationship Survey.
Forty-nine percent of the Idaho Power residential customers included in the 2016 J.D. Power and
Associates Electric Utility Residential Customer Satisfaction Study indicated they are familiar with
Idaho Power's energy efficiency programs.
In20l6, the empowered community was surveyed regarding customer recall of the energy
efficiency marketing campaign, shut-off shower valves, air conditioning efficiency, energy-effrciency
tips, cooking methods, and holiday lighting. Results of these studies are included in
Supplement 2 : Evaluation.
During 2016, presentations to community groups and businesses continued to be an important method of
communicating with Idaho Power customers. The company's customer representatives and community
education representatives made hundreds of presentations in communities in Idaho Power's service area.
Page 32 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-A/C Cool Credit
A/C Cool Credit
2016 2015
Participation and Savings
Partici pants (participants)
Energy Savings (kwh)
Demand Reduction (MW)
000
nla
36
2928,315
nla
34
Program Gosts by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$632,079
$41,833
$429,383
$'1,103,295
$659,471
$45,825
$443,639
$1,148,935
Program Levelized Gosts
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
nla
nla
nla
nla
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
Description
Originating in 2003, A/C Cool Credit is a voluntary, dispatchable demand response program for
residential customers in Idaho and Oregon. Using communication hardware and software, Idaho Power
cycles participants' central air conditioning (A/C) units or heat pumps off and on via a direct load
control device installed on the A/C unit. This program enables Idaho Power to reduce system capacity
needs during times when surlmer peak load is high.
Customers' NC units are controlled using switches that communicate by powerline carrier (PLC).
A switch is installed on each customer's A/C unit and allows Idaho Power to cycle the customer's A"/C
unit during a cycling event.
The cycling season is June 15 through August 15. The maximum number of cycling hours available per
season is 60 hours, with a minimum of three cycling events per season. The cycling rate is the
percentage of an hour that the A/C unit will be tumed off by the switch. For instance, with a 55 percent
cycling rate, the switch should be offfor 33 minutes of each hour on average, though not 33 consecutive
minutes. Instead, the switch turns the A/C unit off for a period of time and then back on for a period
of time.
Idaho Power measures the communication levels to validate whether the signal reaches the switches.
Intemrptions may be caused by a malfunctioning or broken switch, or by an A/C unit that is not powered
on. The incentive is $15 per season, paid as a $5 bill credit on the July, August, and September bills.
The program is not available on weekends or holidays, and the maximum length of an event is
four hours.
nla
nla
nla
nla
Demand-Side Management 2016 Annual Report Page 33
Residential Sector-A/C Cool Credit ldaho Power Company
Program Activities
ln20l6, over 28,000 customers participated in the progftrm. Three cycling events occurred, and all were
successfully deployed.
The first event was Thursday, June 30 from 4 p.m.to 7 p.m. Communication levels were between
92.10 percent and94.78 percent. The cyclingrate was 55 percent. The Boise area temperature was
97 degrees, and the Pocatello/Twin Falls area temperature was 97 degrees. The expected demand
reduction for the event was 1.02 kilowatt (kW) per participant for Boise and 0.7 kW per participant for
Pocatello/Twin Falls for a total reduction of 27.63 MW. Analysis results show a max reduction of
1.1 1 kW per participant in Boise, 0.84 kW per participant in Pocatello/Twin Falls, and a total reduction
of 30.165 MW. This is 109 percent of expected demand reduction.
The second event was Tuesday, July 26 from 4 p.m. to 7 p.m. Communication levels were between
93.6 percent and93.99 percent. The cycling rate was 55 percent. The Boise area temperature was
99 degrees, and the Pocatello/Twin Falls area temperature was 95 degrees. The expected demand
reduction for the event was 1.09 kW per participant for Boise and 0.68 kW per participant for
Pocatello/Twin Falls for a total reduction of 29.23 MW. Analysis results show a max reduction of
1.1 kW per participant in Boise and 0.86 kW per participant in Pocatello/Twin Falls for a total reduction
of 29.77 MW. This is 102 percent of expected demand reduction.
The third event was Thursday, July 28 from 4 p.m.to 7 p.m. Communication levels were between
93.99 percent and 94.25 percent. The cycling rate was 55 percent. The Boise area temperature was
99 degrees, and the Pocatello/Twin Falls area temperature was 95 degrees. The expected demand
reduction for the event was 1.09 kW per participant for Boise and 0.68 kW per participant for
Pocatello/Twin Falls for a total reduction of 29.15 MW. Analysis results show a max reduction of
1.13 kW per participant in Boise, 0.93 kW per participant in Pocatello/Twin Falls, and a total reduction
of 30.935 MW. This is 106 percent of expected demand reduction.
Marketing Activities
Per the settlement agreement reached in Idaho Case No. IPC-E-13-14 and Oregon Case No. UM 1653,
Idaho Power did not actively market the A/C Cool Credit program in20l6; however, Idaho Power did
actively communicate with participants about the program in an effort to maintain participant retention.
Before the cycling season began, Idaho Power sent current participants a postcard reminding them of the
progftrm specifics. Idaho Power also attempted to recruit customers who had moved into a home that
already had a load control device installed and previous participants who changed residences to a
location that may or may not have a load-control device installed. The company used postcards,
phone calls, direct-mail letters, and home visits, leaving door hangers for those not home, to recruit these
customers. At the end of the summer, a thank-you postcard was sent to program participants.
Page 34 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-A/C Cool Credit
Gost-Effectiveness
Idaho Power determines cost-effectiveness for it demand response progftrm under the terms of IPUC
Order No. 32923 and OPUC Order No. l3-482. Under the terms of the orders and the settlement, all of
Idaho Power's demand response programs were cost-eflective for 2016.
The A/C Cool Credit program was dispatched for 9 event hours and achieved a maximum demand
reduction of 33.94 MW. The total expense for 2016 was $1,103,295 and would have remained the same
if the program was fully used for 60 hours because there is no variable incentive paid for events beyond
the three required events.
ln20l6, the cost of operating the three demand response programs was $9.47 million. Idaho Power
estimates that if the three programs were dispatched for the full 60 hours, the total costs would have
been approximately $12.87 million and would have remained cost-effective.
A complete description of Idaho Power cost-effectiveness of its demand response progrurms is included
in Supplement l: Cost-ffictiveness.
Gustomer Satisfaction and Evaluations
Idaho Power conducted no customer satisfaction surveys for this program in20l6.
Idaho Power contracted with CLEAResult to complete an impact evaluation of the 2016 A/C Cool
Credit program. The goal of the evaluation was to estimate demand reduction achieved during
three curtailment events and update the existing predictive model to incorporate results from the
20 I 6 curtailment events.
CLEAResult completed analyses of curtailment events held on June 30, July 26, and July 28, each with
a three-hour duration. Results of the analyses showed maximum single hour demand reductions of
I .07 kW, I .06 kW, and I . I 1 kW per participant, respectively, for the three events. The results of the
curtailment event analyses showed maximum generation-level demand reductions of 33.09 ,32.66,
and33.94 MW, respectively, for the three events. The results of the curtailment event analyses showed
maximum meter-level demand reductions of 30.2,29.8, and 30.9 MW, respectively, for the three events.
The results of the impact evaluation demonstrated that Idaho Power's A/C Cool Credit program
functions as intended, and if properly maintained, can be relied on to provide dispatchable demand
reduction to the electricity grid. Due to the distinct weather patterns between Boise and Pocatello/Twin
Falls, each curtailment event analysis included region-specific results. A copy of the report is included
in Supplement 2 : Evaluation.
2017 Program and Marketing Strategies
Idaho Power anticipates no program changes in20l7
Per the terms of the above-mentioned settlement agreements, Idaho Power will not actively promote the
A/C Cool Credit progftrm to solicit new participants through marketing but will accept new participants
who request to participate, regardless of whether they were previous participants in the program.
Demand-Side Management 2016 Annual Report Page 35
Residentia! Sector-A/C Cool Credit ldaho Power Company
Attempts will continue to be made to recruit previous participants who have moved, as well as new
customers moving into homes that already have a load control device installed.
Page 36 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Easy Savings
Easy Savrngs
2016 2015
Participation and Savings
Participants (kits)
Energy Savings (kwh)
Demand Reduction (MW)
2,001
402,961
nla
2,068
624,536
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$0
$0
$127,587
$127,587
$0
$0
$127,477
$127,477
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.035
$0.035
$0.021
$0.021
BenefiUcost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
1.69
2.04
2.61
2.95
Description
The desired outcomes of the Easy Savings program are to educate recipients about saving energy in their
homes by using energy wisely, to allow hands-on experience while installing low-cost measures, and to
reduce the energy burden for energy assistance/Low Income Home Energy Assistance Program
(LIHEAP) recipients.
As a result of IPUC Case No. IPC-E-08-10 under Order Nos. 30722 and30754,Idaho Power committed
to fund energy efficiency education for low-income customers and provide $125,000 to Community
Action Partnership (CAP) agencies in the Idaho Power service area on a prorated basis. These orders
specified that Idaho Power provide educational information to customers who heat their homes with
electricity provided by Idaho Power in Idaho. This is accomplished through the development and
distribution of kits containing low cost, self-install energy efficiency items and educational materials.
Initiated in2009, the Easy Savings progam straddles two calendar years. The LIHEAP program cycle
starts annually in November at CAP agencies and follows the federal fiscal calendar, while Idaho Power
summarizes activities annually based on a January to December cycle. However, the following report
summarizes activities from November 2015 through October 2016 and covers future plans for the
2016to2017 prograrn.
Program Activities
By April 2016,2,001kits from the 2015 to2016 program year were distributed by regional CAP
agencies to Idaho Power customers approved to receive LIHEAP benefits on their Idaho Power bills.
Demand-Side Management 2016 Annual Report Page 37
Residential Sector-Easy Savings ldaho Power Company
Each kit contained the following low-cost and no-cost energy-saving items and a survey:
o Three LED lightbulbs-9 watts (W)
o Set of draft stopping outlet gaskets
. Digital thermometer
o 1.5 gallons per minute (gpm) kitchen faucet aerator
o One single-line indoor clothesline
o LED nightlight with photocell and a set of reminder stickers and magnets
. Easy Savings Quick Start Guide to installation
o Mail-in survey and energy-savings information
Marketing Activities
Idaho Power does not actively market this program.
Gost-Effectiveness
The RTF LED giveaway deemed savings values are used for the three LED lightbulbs included in the kit
because the savings are discounted to reflect the potential that all the kit items may not be installed.
For the faucet aerator, the RTF does not provide a deemed savings estimate. In Idaho Power's 2012
Energt Efficiency Potential Study, AEG estimates the annual faucet aerator savings to be 106 kWh.
For the single-line clothes line, Idaho Power used the assumptions for the clothes drying racks and
discounted the annual savings to be 68 kWh. For further information regarding the clothes drying rack
savings, see the Cost-Effectiveness section for the Educational Distributions program.
Customer Satisfaction and Evaluations
A mail-in survey inquiring about installation experiences and actions taken to reduce energy use was
included in the 2,001 kits distributed. Returned surveys were analyzedto track the effectiveness and
educational impact of the progftrm.
There were 213 completed surveys received from customers describing their experience in installing kit
items in their homes during the 201 5 to 2016 progrirm. The survey included questions about whether the
customer took specific actions to reduce energy use as a result of receiving the kit, as well as questions
confirming the installation of kit items.
Over 92 percent of respondents reported they have, or will lower their heat during the day, and just over
90 percent reported they have, or will lower their heat at night. Just over 85 percent of the respondents
reported installing at least one of the LEDs provided in the kit. Just over 38 percent of the respondents
reported installing the high indoor clothesline and another 30 percent reported they planned to install it.
Overall, survey results showed that almost 39 percent of the respondents installed all kit items. Just over
77 percent of the respondents reported leaming a lot about saving energy and money in their home after
Page 38 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Easy Savings
completing the Easy Savings Quick Start Guide. Copies of the survey and survey results can be found in
Supplement 2 : Evaluation.
During the 201 5 to 2016 program, three gift certificates valued at $ I 00 each were provided by
Community Action Partnership Association of Idaho, Inc. (CAPAI), to encourage survey completion.
A drawing from all returned surveys was held, and three households won a $100 gift certificate.
Idaho Power conducted no program evaluations in2016.
2016 to 2017 Program and Marketing Strategies
For the 2016 to 2017 program period, Idaho Power sent checks totaling $125,000 in October to the five
Idaho regional CAP agencies. Each agency signed a Memorandum of Understanding (MOU) agreeing to
use 30 percent of the agency's allotment to cover expenses for administering the program at their
agency. The 30 percent includes the provision for an agency certified energy educator to inform kit
recipients about installation techniques and energy efficiency information.
CAP agencies ordered 2,470 kits in October 2016, and received them from the vendor in November.
These kits, which include five LED lightbulbs and an indoor clothesline, will be distributed to customers
throughout the 2016 to 2017 LIHEAP season.
Upon completion of kit distribution and receipt of corresponding surveys,Idaho Power and CAPAI will
consider program changes for the future.
Demand-Side Management 2016 Annual Report Page 39
Residential Sector-Educational Distributions ldaho Power Company
Ed u cati o n al Di stri b uti o n s
2016 2015
Participation and Savings
Participants (kits/lightbulbs)
Energy Savings (kwh)
Demand Reduction (MW)
67,065
15,149,605
nla
28,197
1,669,495
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$2,334,206
$56,164
$2,514
$2,392,884
$432,1 85
$0
$0
$432,185
Program Levelized Gosts
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.016
$0.016
$0.026
$0.026
BenefiUcost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
3.63
6.33
2.05
2.60
Description
Designated as a specific progftrm in 2015, the Educational Distributions effort is administered through
the Residential Energy Efficiency Education Initiative and seeks to use low-cost and no-cost channels to
deliver energy efficiency items with energy savings directly to customers. As with the initiative, the goal
for these distributions is to drive behavior change and create awareness of and demand for energy
efficiency programs in Idaho Power's service area.
Items selected for distribution have an initial cost-effectiveness analysis that indicates the installed
measure is either currently cost-effective or is expected to be cost-effective in the near future. Typically,
selected items have additional benefits beyond traditional energy savings, such as educating customers
about energy efficiency, expediting the opportunity for customers to experience newer technology,
or allowing Idaho Power to gather data or validate potential energy savings resulting from
behavior change.
Idaho Power recognizes that behavioral measures and programs require appropriate education and
guidance to optimize savings and will plan education accordingly. Items may be distributed at events,
presentations, through direct-mail, or home visits conducted by customer representatives.
Drying Rack Pilot Project
Idaho Power distributed drying racks to determine whether customers can comfortably shift about
25 percent of their clothes drying from an automatic dryer to a drying rack.
Energy-Saving Kits
Idaho Power knows that managing household energy use can be a challenge. To help make it easier for
families, Idaho Power works with a kit vendor to provide two versions of free ESKs-one for homes
Page 40 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Educational Distributions
with electric water heaters and one for homes with alternate-source water heaters. Customers enroll
online at idahopower.com/save2day, by calling 800-465-6045, or by returning a postcard. Kits are sent
directly to the customer's home.
Each ESK contains nine LED lightbulbs-six 60-watt equivalent lightbulbs, three 45-watt equivalent
lightbulbs, a digital thermometer (to check refrigerator, freezer and water temperatures), a shower timer,
a water flow-rate test bag, an LED night light and educational materials. In addition, the kit for homes
with electric water heaters contains a high-efficiency showerhead and three faucet aerators.
Figure 13. Ad for ldaho Power residential customers to order a 2016 ESK
LED Lightbulbs as Giveaways
LED lightbulbs are a welcome and effective way to connect Idaho Power with customers, and to begin
productive conversations around energy efficiency. Idaho Power field staff and energy effrciency
program managers seek opportunities to educate customers about LEDs, and to offer customers a free
lightbulb to use immediately in their own homes.
Student Energy Efficiency Kit Program
The Student Energy Efficiency Kit (SEEK) program provides fourth- to sixth-grade students in schools
in Idaho Power's service area with quality, age-appropriate instruction regarding the wise use of
electricity. Each child who participates receives an energy effrciency kit. The products in the kit are
selected specifically to encourage energy savings at home and engage families in activities that support
and reinforce the concepts taught at school.
Once a class enrolls in the program, teachers receive curriculum and supporting materials.
Students receive classroom study materials, a workbook, and a take-home kit containing three LED
lightbulbs, a high-effrciency showerhead, an LED nightlight, a furnace filter alarm, a digital
thermometer for measuring water, refrigerator and freezer temperatures, a water flow-rate test bag, and a
shower timer. At the conclusion of the program, students and teachers retum feedback to the vendor
indicating how the program was received and which measures have been installed. The vendor uses this
feedback to provide a comprehensive program summary report showing program results and savings.
Demand-Side Management 2016 Annual Report Page 41
Residential Sector-Educational Distributions ldaho Power Company
Unlike other residential programs offered by Idaho Power, SEEK results are reported on a
school-year basis.
Program Activities
On February 8,20l6,Idaho Power filed a request with the OPUC seeking authority to implement the
Educational Distributions program in Oregon. The company received approval of Oregon Schedule 7l
on March 9,2016.
Drying Rack Pilot Project
Idaho Power gave away approximately 1,300 drying racks at eight events, primarily in the Treasure
Valley and Pocatello areas. In the Boise area, attendees at select 2015 fall events filled out a card
expressing interest in receiving a free drying rack. Idaho Power representatives explained the enrollment
and distribution process, and enrollment emails were sent early in January 2016. Most participants
enrolled online, confirming their eligibility and completing a survey about their current laundry habits.
Customer distribution events in Boise and Nampa occurred in late January.
The first Pocatello event was held in Fort Hall in March with a slightly different distribution model-
customers were enrolled on-site when they presented a current Idaho Power bill. Idaho Power staff
administered the pre-survey verbally to each Fort Hall participant.
The Salmon and Pocatello events followed-again with the on-line enrollment strategy. The remaining
drying racks were given to American Falls residents in August using a third distribution model.
Participants were not pre-enrolled. Instead, customers reviewed eligibility requirements and signed an
agreement confirming their eligibility and committing to take the survey within 24 hours of receiving
the drying rack.
Education and information regarding efficient laundry practices was conveyed via the website
enrollment tool, the enrollment survey, at each event via a "Ways to Save" card addressing ways to
"Lighten Your Laundry Load," and through follow-up email prompts.
Energy-Saving Kits
By the end of 201 6 , 34,546 kits had been shipp ed-19,715 kits to homes with electric water heaters and
14,831 to homes with altemate-source water heaters. Kits were distributed to all geographic regions
within Idaho Power's service are4 including33,682 to Idaho residences and 864 to Oregon homes.
LED Lightbulbs as Giveaways
Field staffdistributed over 8,000lightbulbs at Spring Home and Garden Shows in Pocatello, Twin Falls,
and Boise. Participants in Earth Day Events and employee sustainability fairs in Caldwell, N*pq
and Pocatello received lightbulbs. [n Boise at Wells Fargo and Hewlett Packard (HP) World
Environment Day events attendees received lightbulbs. Oregon customers received lightbulbs at a
St. Alphonsus's Safety Fair, Platt Electric Days and a Home Depot children's safety fair. LEDs were
also distributed at the Smart Women, Smart Money Conference, West Valley Medical Center employee
meetings, Paint the Town*, the Mountain Home Air Force Base, FitOne'" Expo, and through
presentations at chambers of commerce and senior centers.
Page 42 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Educational Distributions
By the end of the year, Idaho Power employees had personally delivered a brief energy efficiency
message and distrib uted 24,9 13 lightbulbs directly to customers.
SEEK Program
During the 2015 to 2016 school year, Idaho Power community education representatives actively
recruited fourth- to sixth-grade teachers to participate in SEEK. As a result, Resource Action
Programs (RAP) delivered 6,305 kits to 219 classrooms in 70 schools within Idaho Power's service
area. This resulted inl,542 MWh of savings.
Marketing Activities
Drying Rack Pilot Project
In the Boise area, attendees at select 2015 fall events filled out a card expressing interest in receiving a
free drying rack. In other areas, flyers, posters, print ads, online calendars and social media marketing
boosted participation to the desired levels. The cover story of the October Connections featured
customers who had participated in the project, and KPVI in Pocatello ran a news story on the
distribution of the drying racks.
Energy-Saving Kits
Marketing efforts included a direct-mail campaign from the kit vendor to about 15,000 customers in
May, publicity via television news segrnents in May and June on KPVI and KTVB, and social media
posts. The program was greatly bolstered by unsolicited social media-in one case, a single Facebook
post gamered over 10,000 kit requests.
LED Lightbulbs as Giveaways
In2016,Idaho Power field staff and energy efficiency program managers continued to seek
opportunities to educate customers about LEDs, and offer customers a free LED lightbulb to use
immediately in their own homes.
Student Energy Efficiency Kit Program
During the 2015 to 2016 school year, Idaho Power community education representatives actively
recruited fourth- to sixth-grade teachers to participate in SEEK. In addition, community education
representatives appeared on both KPVI (September) and KTVB (October) news segments sharing
information about the kits.
Cost-Effectiveness
In situations where Idaho Power manages the education and distribution through existing distribution
channels, the cost-effectiveness calculations will be based on the actual cost of the items. Conversely,
if outside vendors are used to assist with distribution, the cost-effectiveness calculations will include all
vendor-related charges.
Drying Rack Pilot Project
Idaho Power is currently assessing if this is an energy-saving and cost-effective measure to continue in
the future. To determine an estimate of the potential savings for the drying rack, Idaho Power used
estimates from NEEA's 201I Residential Building StockAssessment: Single-Family Characteristics and
Demand-Side Management 2016 Annual Report Page 43
Residential Sector-Educational Distributions ldaho Power Company
Energt Use (RBSA). Based on the Residential Building Stock Assessment (RBSA), study participants in
Idaho wash 5.71 loads of laundry per week. Approximately 87.4 percent of those washer loads are dried
in a clothes dryer. According to a RTF clothes washer workbook, the baseline dryer uses between
1.36 to 1.27 kWh per load. Using a simple average of these two values, Idaho Power estimates that
clothes dryers use approximately 342 kwh per year. However, it must be noted that the NEEA 2014
RBSA Laundry Study estimates that dryers use 805 to 915 kWh per year. For a conservative estimate,
Idaho Power kept the 342 kwh per year estimate and assumed that if customers shifted 25 percent of
their drying load to a drying rack, they could save at least 85.5 kWh per year.
Energy-Saving Kits
The RTF provides mail-by-request deemed savings for LED lightbulbs and 1.75 gpm low-flow
showerheads. The RTF mail-by-request deemed savings values are discounted to reflect the potential
that all of the kit items may not be installed. The LED lightbulbs have a deemed savings value of 10 to
I I kWh per yeil depending on the lumens of the lightbulb. The I .75 gpm low-flow showerhead is
estimated to save 187 kwh per year. For the faucet aerator, the RTF does not provide a deemed savings
estimate. In Idaho Power's 2012 Energt Efficiency Potential Study, AEG estimates the annual faucet
aerator savings to be 106 kwh. The annual savings for an ESK for a home with an electric water heater
is 601 kWh. The annual savings for a kit for a home with a non-electric water heater is 96 kWh.
LED Lightbulbs as Giveaways
ln2016,Idaho Power used the same savings and assumptions as were used in 2014. For the LED
giveaways, Idaho Power used the giveaway deemed savings provided by the RTF. The RTF-deemed
annual savings of 9 kWh includes assumptions regarding the installation rate, efficiency levels of the
existing equipment, and the location of the installation.
SEEK Program
The cost-effectiveness analysis for the SEEK offering is based on the savings reported by RAP during
the 2015 to 2016 school year. RAP calculated the annual savings based on information collected from
the participants' home surveys and the installation rate of the kit items. Questions on the survey included
the number of individuals in each home, water-heater fuel type, flow rate of old showerheads, and the
wattage of any replaced lightbulbs. The response rate for the survey was nearly 7l percent. The survey
gathers information on the efficiency level of the existing measure within the home and which efficient
measure is installed. The energy savings will vary for each household based on the measures offered
within the kit, the number of items installed, and the existing measure that is replaced. Based on the
feedback received from the 2015 to 20 I 6 school year, each kit saved approximat ely 245 kWh annually
per household on average. A copy of the report is included in Supplement 2: Evaluation.
Customer Satisfaction and Evaluations
Drying Rack Pilot Project
When customers enrolled in this pilot, they completed a survey about their current laundry habits.
Combined with the post-survey conducted in20l7, the company will analyze the results and determine
the potential energy savings of a drying rack. While approximately 1,300 drying racks were distributed
in2016,2,120 customers completed the pre-survey. Several hundred customers completed the survey,
but did not pick up a drying rack
Page 44 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Educational Distributions
Of customers who own a clothes washer, nearly 35 percent of respondents indicated they have a washer
that is less than 5 years old while just over 42 percent of respondents indicated they have a washer that is
5 to l0 years old. Approximately 50 percent of respondents said they own a topJoading clothes washer
with a center agitator. Just over 51 percent of respondents wash 3 to 5 loads of laundry each week, while
nearly 3l percent of respondents wash 6 to 10 loads of laundry each week.
Of customers who own a clothes dryer, nearly 30 percent of respondents reported that their dryer is less
than 5 years old, while nearly 43 percent of respondents indicate their dryer is 5 tol0 years old. Just over
29 percent of respondents said they dry 100 percent of their laundry in the dryer, while nearly 53 percent
indicated they dry 75 to 99 percent of their laundry in the dryer. Of customers who indicated they dry
some of their clothes outside of a clothes dryer, 72 percent of respondents indicated they hang their
clothes to dry indoors. When asked how likely they would shift an additional25 percent or more of their
drying to the drying rack, nearly 72 percerrt of respondents said "very likely," while j ust over 26 percent
of respondents said "somewhat likely." A copy of this report is included n Supplement 2: Evaluation.
At pickup events, customers were engaged and grateful, tweeting and sharing Facebook posts to let their
friends and family know what they were doing.
B mffia.tn ri':::
Tiffi 1@no9oea, ?d ft tu orybo ft{
taa
Figure 14. Customer picking up his drying rack, 2016
Other customers sent emails: "Thank you for the clothes drying rack. I have already used it after picking
it up on Saturday at 5 Mile and Franklin. The people were very kind and cheerful and all was organized
well. Just wanted to say thank you"
The following Facebook post was indicative of those posted by a number of customers.
Demand-Side Management 2016 Annual Report Page 45
Residential Sector-Educational Distributions ldaho Power Company
Tffi t{ ha frthc Gr. 1ila ar *&d ro rdchffintilea$trr!}4
iw acffid rsn A'
& b!r.Im tu6d is (fulbB
e ^.*,.""*". o
\n! j sren .: 3i..d, :6.
Figure 15. Screenshot showing customer appreciation for the drying rack, 2016
But the best part was when participants began to share their stories.
o One customer emailed saying "My drying rack has been so wonderful. About 99Yo of my
laundry is on it. I bought a second one so I can hang the entire weekly batch. Thank you."
o Another emailed, "I am using the drying rack right at the moment! I have loved it. I really
appreciate receiving it; I know we have saved energy because of it this summer.
o Another stopped by Idaho Power's booth at the FitOne Expo and raved about her drying
rack, stating that she was saving $20 each month.
Other customers' stories were featured in the October edition of Connections.
Energy-Saving Kils
When customers ordered a kit, they completed a short enrollment survey. Upon receipt of the kit,
they were encouraged to return a more in-depth survey to indicate which measures had been installed
and how satisfied they were with the ordering process. Results from both surveys are included in
Supplement 2: Evaluation.
Of the 19,715 electric kits distributed, RAP received 2,790 returned surveys for a response rate ofjust
over l4 percent. Of the 14,831 non-electric kits distributed, RAP received 2,588 returned surveys for a
response rate ofover 17 percent. The overall response rate was over 15 percent.
Approximately 95 percent of respondents indicated they were "very satisfied" with the kit ordering
process with 4 percent indicating they "somewhat satisfied." Nearly 94 percent of respondents said they
were "very likely" to tell a friend or family member to order a kit. While just over 54 percent of
respondents said they were not aware of that Idaho Power had energy efficiency programs and
incentives prior to receiving their kit, 99 percent said they were either "very likely'' or "somewhat
likely''to participate in another energy efficiency program.
Customers organically promoted the ESKs through numerous social media posts similar to the one
below. This single post generated tremendous buzz, receiving over 3000 shares and generating over
10,000 enrollments.
Page 46 Demand-Side Management 2016 Annua! Report
ldaho Power Company Residential Sector-Educational Distributions
TfaYis Hcman
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Figure 16. Screenshot showing customer excitement on Facebook about the Energy-Saving Kits, 2016
Another customer from Midvale reached out to Idatro Power via the website with this message,
"After receiving the free package of LED light bulbs you offered, we have since retrofitted our home
and shop with all LED light bulbs, and we love the increased brightness. Thank you for prompting us to
make these changes. We definitely want to conserve energy and reduce our power bill to boot!"
LED LightbulDs as Giveaways
Idaho Power conducted no customer satisfaction surveys for this offering in20l6.
Customers at events and presentations continued to readily express appreciation for receiving free
LED lightbulbs.
Demand-Side Management 2016 Annual Report Page 47
Residential Sector-Educational Distributions ldaho Power Company
SEEK Program
The SEEK program is evaluated annually regarding participant satisfaction. For more details on the
SEEK program, view the most recent annual report, Energt Wise@ Program Summary Report located in
Supplement 2 : Evaluation.
Teachers continued to be pleased with the program. One hundred percent of teachers who completed
snrveys would recommend the program to other colleagues, and97 percent would conduct the program
again. Student engagement remained high as well-7l percent of student surveys were returned,
and 69 percent indicated their families changed the way they used energy as a result of the progftrm.
Parents also responded favorably, indicating the program was easy to use, they would like to see it
continued in local schools, and they would continue to use the kit items at home after completion of
the program.
Some participants posted YouTube videos reviewing their kits and the home activities:
youtube. com/watch?v:0UrhdTP 4ZKc and youtube.com,/watch?v:-lyHxacMqvo.
2017 Program and Marketing Strategies
Drying Rack Pilot Project
The Drying Rack Project will be fully evaluated and analyzed to determine how effective the drying
racks were in producing the desired behavior change, i.e., reducing automatic dryer use by at least
25 percent. If the project results are favorable, the project may be offered again.
Energy-Saving Kits
Idaho Power will augment its ESK progrirm with an opportunity to use the basic non-electric
water-heating kit as a giveaway, in limited quantities, to gamer additional interest and participation at
presentations and small events. Promotional materials will be readily available for staff-use at larger
events. Social media posts and advertising in the semi-annual Energt Efficiency Guides, Connections,
and Idaho Power's website will all be used to promote ESKs. Direct and targeted digital marketing
campaigns will be considered, as needed, to boost participation with more challenging geographic or
demographic populations.
LED Lightbulbs as Giveaways
Idaho Power plans to continue to offer LED lightbulbs to customers at community events, presentations,
and customer visits.
Other Ed u cation al Di stri b ution s
Idaho Power will continue to look for opportunities to engage customers with new technologies that
stress the importance of energy-effrcient behaviors at home. Idaho Power is currently evaluating
thermostatic shower valves.
SEEK Program
Plans for the 2016 to 2017 school year include updating the marketing flyer and developing an
electronic marketing piece for distribution to more remote schools and districts. The company will
continue to leverage the positive relationships Idaho Power's community education representatives have
Page 48 Demand-Side Management 2016 Annual Report
Idaho Power Company Residential Sector-Educational Distributions
within the schools to maintain program participation levels and will heighten visibility to enrollments to
add an element of competition amongst the geographic regions. Curriculum will be reviewed for
continued relevance to state standards.
Demand-Side Management 2016 Annual Report Page 49
Residential Sector-Energy Efficient Lighting Idaho Power Company
Energy Efficient Lighti ng
2016 2015
Participation and Savings
Participants (lightbulbs)
Energy Savings (kwh)
Demand Reduction (MW)
1,442,561
21,093,813
nla
1,343,255
15,876,117
nla
Program Gosts by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$3,009,970
$63,200
$7,538
$3,080,708
$1,997,292
$60,800
$5,291
$2,063,383
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.014
$0.049
$0.013
$0.028
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
4.27
2.52
4.53
4.23
Description
Idaho Power and other regional utilities participate in the Simple Steps, Smart Savings'" program,
managed by CLEAResult. Idaho Power promotes Simple Steps, Smart Savings offerings to customers in
two areas: this lighting program and the appliance promotion program (see the Simple Steps, Smart
Savings section of this report).
Initiated in2002, the Energy Efficient Lighting program follows a markdown model that provides
incentives directly to the manufacturers or retailers, with savings passed on to the customer at the point
of purchase. The benefits of this model are low administration costs, better availability of products to the
customer, and the ability to provide an incentive for specific products. The program goal is to help
Idaho Power's Idaho and Oregon residential customers afford to adopt more efficient
lighting technology.
ENERGY STAR@ hghtbulbs, including compact fluorescent lightbulbs (CFL) and LEDs, are a more
efficient alternative to standard incandescent and halogen incandescent lightbulbs. Lightbulbs come in a
variety of wattages, colors, and styles, including lightbulbs for three-way lights and dimmable fixtures.
ENERGY STAR lightbulbs use 70 to 90 percent less energy and last l0 to 25 times longer than
traditional incandescent lightbulbs.
Idaho Power pays a flat fee for each kWh savings achieved. The minimum base amount goes directly to
buy down the price the product was reduced; the amount applied to administration and marketing varies
and can be used for things like retailer promotions. Promotions may include special product placement,
additional discounts, and other retail merchandising tactics designed to increase sales.
Page 50 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Energy Efficient Lig hting
In addition to managing the program's promotions, CLEAResult is responsible for contacting with
retailers and manufacturers, providing marketing materials at the point of purchase, and supporting and
taining to retailers.
Program Activities
In2016, LED lightbulbs comprised 59 percent of lightbulb sales each month, an increase from the
32 percent of lightbulb sales in 2015. LED fixtures comprised approximately 5 percent of lighting sales,
up from 3 percent of lighting sales in 2015.
Idaho Power continued to participate in the Bonneville Power Administration @PA) Simple Steps,
Smart Savings progftrm focusing on ENERGY STAR CFLs and LEDs and light fixtures.
ln2016,Idaho Power worked with 16 participating retailers, representing 89 individual store locations
throughout its service area. Of those participating retailers, 55 percent were smaller grocery, drug,
and hardware stores, and the remaining 45 percent are big box retailers.
Marketing Activities
ln20l6, CLEAResult and participating Simple Steps, Smart Savings utility parhrers decided the current
logo was outdated and needed a new look. CLEAResult developed several new designs, and the utility
partners decided the new logo would have a simple message: Simple + Smart. The logo colors were
selected so they would standout on shelves to help customers identifr qualifuing products. Throughout
the year, the old point-of-purchase pieces were replaced with the new Simple + Smart pieces.
Figure 17. The new 2016 Simple + Smart logo
Several Simple Steps, Smart Savings promotions were conducted through CLEAResult at retail stores in
2016. These promotions generally involved special product placement and signs. CLEAResult staff
continued to conduct montlrly store visits ua2016 to check on stock, point-of-purchase signs,
and displays.
Additional activities in20l6 involved education and marketing. During events where Idaho Power
staffed a booth and distributed LED lightbulbs, customers were informed about the importance of using
energy-efficient lighting, the quality of LED lightbulbs, and the special pricing available for the Simple
Steps, Smart Savings products.
SIMPLE+SMART
Demand-Side Management 2016 Annual Report Page 51
Residential Sector-Energy Efficient Lighting ldaho Power Company
The company continued to host an Energy Efficient Lighting progrzrm website; to make available a
Change a Light program brochure, designed to help customers select the right lightbulb for their needs;
and to discuss energy-efficient lighting with customers at community events. Also, ads for the Fridge
and Freezer Recycling Program promoted the free LED lightbulb offer. Several #TipTuesday posts on
social media throughout the year also focused on energy-efficient lighting.
The Idaho Power winter Energt Efficiency Guide included two lighting-related articles, and the summer
Energt Efficiency Guide included a mini-home assessment where customers could gauge how effrcient
their behaviors are in areas including, lighting, heating and cooling, and more. During energy efficiency
segments in November on the KPVI moming news (broadcast in Pocatello) and on KTVB news
(broadcast in Boise and Twin Falls), the discussion focused on energy-efficient holiday lighting, timers,
inflatables, and laser lights.
Cost-Effectiveness
In20l6, the Energy Efficient Lighting program provided 50 percent of all energy savings derived from
residential energy effi ciency customer programs.
In20l6,Idaho Power used the same RTF-deemed savings for both CFLs and LEDs as were used in
2015. For other non-RTF lightbulb types, Idaho Power used the site savings approved by the BPA for
the Simple Steps, Smart Savings promotion.
In August 2015, RTF updated and revisited the assumptions for both CFLs and LEDs to account for
market changes due to the federal standards compliance. The number of lightbulb types was further
reduced to combine three-ways with the general purpose and dimmables. Additionally, the lumen
categories were shifted to reflect current consumer trends. Due to the timing of the RTF's update,
BPA and CLEAResult did not implement the new savings in the Simple Steps, Smart Savings promotion
in2016.
For detailed cost-effectiveness assumptions, metrics, and sources, see Supplement 1: Cost-Effectiveness.
Customer Satisfaction and Evaluations
Idaho Power conducted no customer satisfaction surveys or progftrm evaluations in20l6.
2017 Program and Marketing Strategies
Idaho Power will continue to participate in the Simple Steps, Smart Savings lighting program in20l7 by
contracting with CLEAResult, who was awarded the annual BPA implementation contract. New savings
will be calculated using the new RTF workbook, version4.2.
Idaho Power will continue to monitor the number of participating retailers and geographic spread of
these retailers, and to develop on-line promotions that allow customers to access promotional pricing
regardless of location.
Page 52 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Energy Efficient Li g htin g
CLEAResult will continue to manage marketing at retailers, including point-of-purchase signs,
special product placement, and displays. The program specialist and customer representatives will
continue to staffeducational events to promote the importance of using energy-efficient lighting.
Demand-Side Management 2016 Annual Report Page 53
Residential Sector-Energy House Calls ldaho Power Company
Energy House Calls
2016 2015
Participation and Savings
Participants (homes)
Energy Savings (kwh)
Demand Reduction (MW)
375
509,859
nla
362
754,646
nla
Program Gosts by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$188,253
$15,815
$2,368
$206,437
$194,939
$15,057
$4,108
$214,1 03
Program Levelized Gosts
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.029
$0.029
$0.020
$0.020
BenefiUcost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
2.11
2.75
2.81
2.96
Description
Initiated in2002, the Energy House Calls program gives homeowners of electrically heated
manufactured homes an opportunity to reduce electricity use by improving the home's efficiency.
Specifically, this program provides free duct-sealing and additional efficiency measures to Idaho Power
customers living in Idaho or Oregon who use an electric furnace or heat pump. Participation is limited to
one service call per residence.
Services and products offered through the Energy House Calls program include duct testing and sealing
according to Performance Tested Comfort System (PTCS) standards set by the RTF and adopted by
the BPA; installing up to eight LED lightbulbs; testing the temperature set on the water heater;
installing water heater pipe covers when applicable; up to two low-flow showerheads and bathroom
faucet aerators; a kitchen faucet aerato1 two replacement furnace filters with installation instructions;
and energy efficiency educational materials appropriate for manufactured-home occupants.
Idaho Power provides contractor contact information on its website and marketing materials.
The customer schedules an appointment directly with one of the certified contractors in their region.
The contractor verifies the customer's initial eligibility by testing the home to determine if it qualifies
for duct-sealing. Additionally, contractors have been instructed to install LED lightbulbs only in
high-use areas of the home and install bathroom aerators and showerheads only if the upgrade can be
performed without damage to a customer's existing fixtures.
The actual energy savings and benefits realized by each customer depend on the measures installed and
the repairs and/or adjustments made. Although participation in the program is free, a typical cost for a
similar service call would be $400 to $600, depending on the complexity of the repair and the specific
measures installed.
Page 54 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Energy House Calls
Program Activities
Since the addition of the direct-install measures in March 2015, there has been a slight increase in
participation. In 2016, 375 homes received products and/or services through this program, resulting in
509,859 kWh savings (Figure 18).
800
700
600
s00
$'= 400f
300
200
100
0
-f{6mgg
2012
668
2013
446
2014
330
2015
%2
2016
375
Figure 18. 2012-2016 participation in the Energy House Calls program
Of the total participating homes,48 percent were located in the Canyon-West Region, 26 percent were
located in the Capital Region, atd26 percent were located in the South-East Region.
Figure 19. 2016 Energy House Calls participation by region
Duct-Sealing
Each year, a number of customers who apply for the Energy House Calls program cannot be served
because the ducts do not require duct-sealing or cannot be sealed, for various reasons. Thesejobs are
billed as a test-only job. Some reasons may be the home is too difficult to seal, or the initial duct blaster
test identifies the depressurization with respect to the outdoors is less than 150 cubic feet per minute
(CFM) and sealing is not needed. Additionally, if, after sealing the duct work, the contractor is unable to
reduce leakage by 50 percent, the contractor will bill the job as a test-only job. Prior to 2015,
these test-only jobs were not reported in the overall number ofjobs completed for that year, because
Demand-Side Management 2016 Annual Report Page 55
Residential Sector-Energy House Calls ldaho Power Company
there was no kWh savings to report. Because Idaho Power now offers direct-install measures in addition
to the duct-sealing component, all homes are reported. While some homes may not have been duct
sealed, they all would have had some of the direct-install measures included, which would allow us to
report kWh savings for each home. Of the 375 homes that participated tn2016,52 homes were serviced
as test-only.
If a home had a blower door and duct blaster test completed, and it is determined that only duct-sealing
is necessary, it will be billed as test and seal. For a home with a crossover duct system that needs
replaced in addition to the duct-sealing, it will be charged as an x-over. When a home requires the
existing belly return system to be decommissioned and have a new retum installed along with the
duct-sealing, it will be billed as a complex system. A complex system that also requires the installation
of a new crossover and duct-sealing will be billed as a complex system and x-over job.
2o/o
rComplex Sysbm
r Complex System and X-
over
rTest and Seal
rTest Only (Not Leaky)
rTest Only (Sealed,
Failed Post Test)
r X-over
Figure 20. 2016 Energy House Calls participation by job type
D i rectJ nsta I I M eas u res
ln20l6, contractors installed 3,079 LED lightbulbs, 206 showerheads, 351 bathroom aerators and
233 kitchen faucet aerators.
Marketing Activities
Idaho Power updated all marketing materials in late 2015 and began using them in 2016to better
highlight the program as a free service for manufactured homes and to capture the attention of the target
audience. Idaho Power sent two bill inserts to all residential customers in Idaho and Oregon. The March
bill insert was shared with the Rebate Advantage program and sent to 374,301customers, and the
October bill insert promoted only the Energy House Calls program and was sent to 378,955 customers.
The company sent postcards in February and September to residents of electically heated manufactured
homes who had not yet participated in the progftrm. Written in English and Spanish,9,042 postcards
were delivered in February and 8,650 in September.
Idaho Power also used Facebook ads in February and July. The February ad reached 40,044 people and
resulted in707 website clicks and an increase in enrollments. The July ad reached 60,288 people and
resulted in 1,303 website clicks and an increase in enrollment. In addition, Idaho Power customer
Page 56 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Energy House Calls
representatives and customer service representatives knowledgeable about the program continued to
promote the program to qualified customers.
Cost-Effectiveness
In late 2015, RTF updated savings for performance-based duct-sealing in manufactured homes based on
both the Simplified Energy Enthalpy Model (SEEM) calibration and the move toward prescriptive
savings only. RTF approved the removal of PTCS requirements for duct-sealing. As a result of these
changes, the 2016 deemed savings for duct-sealing are 19 to 60 percent lower than the deemed savings
used in 2015.
Savings and a cost-effectiveness analysis for the direct-install measures, including low-flow
showerheads, faucet aerators, and LED lightbulbs, were completed using deemed savings from the RTF.
For more detailed information about the cost-effectiveness savings and assumptions, see Supplement I
Cost-Effectiveness.
Gustomer Satisfaction and Evaluations
Again this year, Idaho Power contractors reported that customers appreciated receiving the pro$am
services and direct-install measures, with most positive comments regarding the free LED lightbulbs.
Customers continue to be pleased with the program.
To monitor quality assurance (QA) in 2016, third-party verifications were conducted by Momentum,
LLC on approximately 5 percent of the 375 participant homes, resulting in 19 home audits. Homes were
selected at random. The QA reports indicate customers were pleased with the work sub-contractors
completed in their homes. Each home inspection included an on-site visual confirmation that the
reported work had been completed. Weather permitting, blower door and duct blaster tests were also
conducted to verify the results submiued by the sub-contractor.
2017 Program and Marketing Strategies
Idaho Power will continue to provide free duct-sealing and selected direct-install efficiency measures for
all-electric manufactured/mobile homes in its service ilrea.
Idaho Power will continue to include program promotional materials in its bill, to send direct-mail
postcards, and to use social media and other proven marketing tactics. Contractors and customer
representatives will also distribute door hangers in mobile-home parks and program literature at
appropriate events and presentations. Idaho Power will continue to provide Energy House Calls program
postcards to CAP agencies for distribution to customers who need assistance but do not qualify to
receive weatherization assistance through these agencies.
Demand-Side Management 2016 Annual Report Page 57
Residentia I Sector-E N E RGY STAR@ Hom es Northwest ldaho Power Company
ENERGY SIAR@ Homes Northwest
2016 2015
Participation and Savings
Participants (homes)
Energy Savings (kwh)
Demand Reduction (MW)
110
150,282
nla
598
820,684
nla
Program Gosts by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$138,203
$1,510
$2,445
$142,158
$646,991
$2,692
$3,990
$653,674
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.051
$0.107
$0.046
$0.099
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
1.79
1.00
2.10
1.04
Description
Initiated at Idaho Power in2003, this program targets the lost-opportunity energy savings and
summer-demand reduction that is achieved by increasing the efficiency of the residential-building
envelope and air-delivery system above current building codes and building practices.
An ENERGY STAR@ certified home is a home that has been inspected and tested by an independent,
third-party ENERGY STAR Residential Services Network (REsNET)-certified rater working under a
RESNET certified provider. The rater is hired by the builder to ensure the stringent ENERGY STAR
requirements have been met. In addition to verifying the installation of building components and
equipment during on-site inspections, the rater ensures the home passes a blower door test, an air-duct
leakage test, and combustion back-draft tests. The ENERGY STAR Homes Northwest residential
construction program promotes homes that use electric heat pump technology and are at least 15 percent
more energy-efficient than those built to standard Idaho and Oregon code.
ENERGY STAR homes are more efficient, comfortable, and durable than homes constructed to standard
building codes. Homes that earn the ENERGY STAR certification must meet six specifications:
1) effective insulation, 2) high-perfornance windows, 3) air-tight construction and sealed ductwork
4) energy-efficient lighting, 5) ENERGY STAR qualified appliances, and 6) efficient heating and
cooling equipment.
Prior to January 1,2016, this ENERGY STAR Homes Northwest program was supported by a
partnership between Idaho Power and NEEA's Northwest ENERGY STAR Homes to improve and
promote the construction of energy-efficient homes using regional program guidelines approved by the
United States (US) Environmental Protection Agency (EPA). NEEA has ended their oversight of the
regional, single-family Northwest ENERGY STAR Homes program as of January 1,2016.
Page 58 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-EN E RGY STAR@ H omes Northwest
All homes throughout the Northwest that were pennitted on or after January 1,2016, are now required
to meet national EPA's ENERGY STAR program certification requirements. To receive the
Idaho Power program incentive, certified homes in the company's service area must meet the national
EPA Version 3, ENERGY STAR Homes requirements and be electrically heated. Additionally,
an ENERGY STAR Homes RESNET-certified rater must enter home-related data into the regional
AXIS database, which is maintained by NEEA. The AXIS database allows for utility tracking and
review. The rater must also generate a Northwest Compliance Report that is consistent with Northwest
REITuI/Rate'" modeling guidelines.
All single-family homes permitted prior to January 1,2016 and certified by September 30, 2016,
were allowed to be certified under the pre-existing NEEA Northwest ENERGY STAR Homes
specifications. The regional Northwest ENERGY STAR Homes program retains oversight of
multi-family ENERGY STAR Home certifications. To qualifu for an Idaho Power Multifamily
ENERGY STAR Homes incentive, the rater must certify the homes according to the Northwest
Multifamily Builder Option Package (BOP) l. The rater must enter the multi-family units into the
AXIS database for utility tracking and review.
Program Activities
To encourage the construction of ENERGY STAR homes, the program offered qualified builders a
$1,000 incentive per home built to the Northwest ENERGY STAR Single and Multifamily Homes
requirements with heat pump technology. Builders who entered their homes in a Parade of Homes were
eligible to receive the standard S1,000 incentive plus an additional $500 marketing incentive to cover
their expenses for ENERGY STAR signage and brochures. Builders benefit by earning the right to use
the ENERGY STAR Homes logo and the ENERGY STAR rurme to promote themselves as an
ENERGY STAR qualified builder.
A large part of the program's role in 2016 was to provide support for the building contractors
associations (BCA) throughout Idaho Power's service area.
The regional trend toward increased ENERGY STAR certifications for multi-family homes continued in
2016. Out of 110 total incentives paid through Idaho Power's program, 108 were for multi-family
dwellings. The other two were for single-family homes located in McCall as part of NEEA's Next Step
Home (NSH) pilot program.
Marketing Activities
Idaho Power maintained a strong presence in the building industry by supporting the Idaho Building
Contractors Association (IBCA) and several of its local affiliates throughout Idaho Power's service area
in2016. The company presented the Energy Efficient Design and Construction Awards to builders who
integrated energy efficiency features in their parade homes at the Building Contractors Association of
Southwest Idaho (BCASWI) Parade of Homes awards banquet. In addition, the company participated in
the BCASWI builder's expo and the Snake River Valley Building Contractors Association (SRVBCA)
builder's expo.
Demand-Side Management 2016 Annual Report Page 59
Residential Sector-EN E RGY STAR@ Homes Northwest ldaho Power Company
Idaho Power supported Parade of Homes events with fuIl-page ENERGY STAR ads in the Parade of
Homes magazines of the following BCAs: The Magic Valley Builders Association (MVBA),
the BCASWI, SRVBCA, and the Building Contractors Association of Southeast Idaho (BCASED.
Idaho Power also ran ads in the April 20 Business Insider and June l0 ldoho Business Review targeting
residential contractors. Inserts were added to residential customers' billing statements in April and May
informing them of Parade of Homes events in their area. Due to a change in tactics, one bill insert was
not used in20l6 as originally planned. Instead, social media and a weekly News Briefs article to media
were used to promote ENERGY STAR Homes and local Parade of Homes events. These tactics allowed
Idaho Power to better target potential participants. In addition, the company sponsored the IBCA annual
winter and summer meetings.
The program, in collaboration with NEEA, sponsored a Lunch &Learn course on September 27,2016.
This was a two-hour course presented by energy professionals from Advanced Energy. The purpose of
this course was to facilitate a summit of residential real estate professionals to explore solutions leading
to the increased market value of energy-efficient and green homes. The 35 professionals in attendance
included sales agents, brokers, lenders, home inspectors, and home energy experts.
Cost-Effectiveness
Savings and cost-effectiveness assumptions for the primary multi-family-style home for 2016 were the
same compared with 2015. The townhome/multi-family homes in the Boise-Nampa-Caldwell climate
zone were cost-effective from a UC and a TRC perspective with the inclusion of the non-energy benefits
(NEB). No single-family homes were certified in 2016. Two homes in NEEA's NSH pilot program were
completed and incentives were paid in 2016.
For more detailed information about the cost-effectiveness savings and assumptions, see Supplement I
Cost-Effectiveness.
Customer Satisfaction and Evaluations
Idaho Power conducted no customer satisfaction surveys for this program in2016.
Independent, REsNET-certified program providers verified the rater's input for accuracy and confirmed
that program requirements had been met. The provider then certified each home within the AXIS
database. Providers performed file and on-site field QA, and offered technical assistance to the raters
who had contracted with them. Per RESNET guidelines, the provider performed QA on minimum of
10 percent of files or desk checks and I percent QA on-site field QA of all projects. In 2016, the raters
reported no issues resulting from the QAs.
2017 Program and Marketing Strategies
Idaho Power will continue to support NEEA's NSH, high-performance specification pilot program.
This specification is designed to build homes that are 30 percent more efficient than homes built to
standard building codes. Though NEEA is no longer recruiting homes for the pilot, it plans to analyze
the data collected through in-home monitoring from all three phases of the pilot. Results are expected by
the second quarter of 2017. Homes built during Phase III incorporated NSH minimum requirements,
Page 60 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-E N E RGY STAR@ Homes Northwest
guidelines, and best practices learned from Phase I and II. When completed, the final version of the NSH
specification will be made available to utilities interested in offering NSH incentives. At this time,
NEEA does not plan to offer a branded, customer-facing program, based on this specification,
to the region.
Idaho Power plans to continue marketing efforts to promote this program to builders and new
homebuyers. These marketing efforts include Parade of Homes ads in parade magazines for the
BCASWI, SRVBCA, MVBA, and the BCASEI. The company also plans to continue supporting the
general events and activities of the IBCA and its local affrliates. Bill inserts, social media, and other
advertising will be considered based on past effectiveness.
Demand-Side Management 2016 Annual Report Page 61
Residential Sector-Fridge and Freezer Recycling Program ldaho Power Company
Fridge and Freezer Recycling Program (See ya later, refrigeratoPl
2016 2015
Participation and Savings
Participants (refrigerators/freezers)
Energy Savings (kwh)
Demand Reduction (MW)
1,539
632,186
nla
1,630
720,208
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$250,535
$4,555
$2,826
$257,916
$212,674
$11,497
$3,007
$227,179
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.062
$0.062
$0.048
$0.048
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
0.92
1.31
1.21
1.53
Description
Since 2009, the Fridge and Freezer Recycling program (formerly See ya later, refrigerator@) achieves
energy savings by removing and recycling qualified refrigerators and stand-alone freezers from
residential homes throughout Idaho Power's service area.
Idaho Power uses a third-party contractor to provide most services for this program, including customer
service and scheduling, unit pickup, unit recycling, and reporting. Applicants enroll online or by phone,
and the contractor screens each to confirm the refrigerator or freezer unit under consideration meets
these initial program eligibility requirements: residential grade; at least 10 cubic feet (ft3) as measured
using inside dimensions, but no larger than 30 ft3; and in working condition. Idaho Power then screens
each applicant to confirm participation eligibility; the program targets older, extra refrigerator and
freezer units for maximum savings.
Program Activities
In late November 2015,Idaho Power learned the program vendor, JACO had entered into receivership
and ceased operations. After multiple intemal conversations and consulting with EEAG, Idaho Power
reintroduced the program using a new vendor, Appliance Recycling Center of America (ARCA),
and a new name, Fridge and Freezer Recycling Program. Idaho Power re-launched the program on
June 1,20L6.
Despite temporarily suspending the program and reintroducing the program mid-year, Idaho Power
received almost as many participants in 2016 as it did in 2015. Idaho Power was invoiced by JACO for
292vnrts that it picked up in October and November 2015. The invoices were received after JACO
entered into receivership. To allow time to ensure all appliances were disposed of according to the terms
Page 62 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Fridge and Freezer Recycling Program
of the contract, Idaho Power paid the invoices in 2016. Because no savings from these units were
claimed in 2015, the unit count and savings will be claimed ul.2016.
4,000
3,500
3,000
2,500
€ 2,ooof
1,500
1,000
500
0 2009 2010 2011 2012 2013 2014 2015 2016
-Qu2ntity
1,661 3,152 3,449 3,176 3,307 3,194 1,630 1,539
Figure 21. 2009-2016 Fridge and Freezer Recycling Program (See ya later, refrigerator@) participation by year
Marketing Activities
Idaho Power re-launched the program in June with a new name, new look, and updated web page.
The marketing materials used the theme "Retire Your Old Fridge (or Freezer)" with images of a
refrigerator retiring on the beach, lake, and Europe among other locations (Figure 22). The new
messaging and imagery was chosen to resonate with the program's primary target audience,
customers age 35 to 64, but skewing 55 and older. Idaho Power used bill inserts, direct-mail, Facebook,
and earned media to promote the program.
Figure 22. 2016 Fridge and Freezer Recycling Program customer postcard
ANews Briefs email was sent to reporters in June to alert the media and customers of the re-launch of
the program. Bill inserts were sent to 228,961residential customers in June; 377,345 customers in July;
378,671customers in August; and378,243 customers in September. In September, a postcard was
,/
/
/
Demand-Side Management 2016 Annual Report Page 63
Residential Sector-Fridge and Freezer Recycling Program ldaho Power Company
mailed to 15,000 customers thought to have a higher propensity to own a second fridge or freezer.
The September issue of Connections included an ad for the Fridge and Freezer Recycling Program,
and the re-launch of the progftrm was mentioned in further detail in the October issue of Connections
Idaho Power placed a Facebook ad in July targeted to customers ages 35 to 65 or older who have an
interest in energy efficiency, home improvement, and do-it-yourself efforts. The ad reached nearly
35,000 customers and resulted in 615 clicks to the Fridge and Freezer Recycling Program web page.
In June, Idaho Power promoted the program and the savings that can occur as a result of recycling an
older or second fridge or freezer on Pocatello's KPVI live moming news.
Although appliance retailers also refer customers to the progrulm, Idaho Power does not pursue this
marketing channel because the goal of the program is to promote the removal of secondary units rather
than replacing existing units.
Cost-Effectiveness
ln20l6,Idaho Power used the same savings and assumptions used in 2015. When Idaho Power
re-introduced the program in mid-2016, the company forecasted that participation would be at
1,000 units, and the program would likely not be cost-effective from the UC perspective but would be
cost-effective from the TRC perspective. Idaho Power discussed this with EEAG in February 2016.
When the company filed for program reinstatement in Oregon, the company requested a
cost-effectiveness exception as outlined in OPUC Order No. 94-590. The exception was approved
by the OPUC in Advice No. 16-07.
Despite the temporary suspension of the program, 1,539 units were recycled in2016. As a result,
the program had a TRC of 1.31 and a UC of 0.92.Had the program been operational for the full
l2 months, it is likely that the program would have passed the UC test. In Late2016, RTF revisited and
approved new, lower savings for freezer and refrigerator decommissioning, as well as LED bulbs.
Idaho Power believes the Fridge and Freezer Recycling Program could be cost-effective in 2017 atthe
TRC level because of the non-energy benefits associated with decommissioning a refrigerator and
freezer. However, the program may not pass the UC test. The company will re-evaluate the program
in20l7.
For cost-eflectiveness details and assumptions, see Supplement l: Cost-Effectiveness.
Customer Satisfaction and Evatuations
ARCA tracks individual statistics for each unit collected, including information on how customers heard
about the program and when customers enrolled. Statistics about the unit collected include the age of the
unit, its location on the customer's property, and other data.
The 2016 unit data showed l9 percent of units the program picked up were stand-alone freezers,
and 81 percent of the units were refrigerators. Sixty-nine percent of the units were secondary,
27 percent were primary, and 4 percent were unknown. In 2016,21 percent of the units collected were
manufactured between 1965 and 1990, which generally represents the least efficient years of refrigerator
Page 64 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Fridge and Freezer Recycling Program
manufacturing. By comparison,in20l5,34 percent of the units collected through this program were of
this vintage.
ARCA and Idaho Power also tracked data related to the marketing effectiveness of the progrurm.
Results of customer tracking information indicate 42 percent of customers learned of the program
through bill inserts, and 11 percent from a friend or neighbor.
r Bill lnsert
rDirect-Mail
r FriendNeBhbor
r Connections Newsletter
rOther
rWebsite
rldaho Power Rep
rAppliance Retailer
I Television
r Facebook
Figure 23. How customers heard about Fridge and Freezer Recycling Program in 2016
Figure 23 indicates ways customers heard about the program. The "Other" category includes sources,
such as community events, repeat customers, the truck wrap ad, and unknown sources.
Sixty-seven percent of customers who enrolled used the toll-free telephone number, and 33 percent used
the on-line enrollment form.
2017 Program and Marketing Strategies
Idaho Power plans to continue the Fridge and Freezer Recycling Program using the current program
stategy in20l7, and to monitor its cost-effectiveness for long-term viability.
Idaho Power will continue to use customer information ARCA collected and the surveys from in-house
evaluations to target future marketing efforts and increase the effectiveness of marketing. The company
plans to use bill inserts, direct-mail, and paid and organic social media posts, and to reach out to
customers at community events.
Demand-Side Management 2016 Annual Report Page 65
Residential Sector-Heating & Cooling Efficiency Program ldaho Power Company
Heating & Cooling Efficiency Program
2016 2015
Participation and Savings
Participants (projects)
Energy Savings (kwh)
Demand Reduction (MW)
486
1,113,574
nla
427
1,502,172
nla
Program Gosts by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$545,454
$27,184
$22,275
$594,913
$583,663
$25,186
$17,520
$626,369
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.036
$0.085
$0.028
$0.092
BenefiUcost Ratios
Util ity BenefiUCost Ratio
Total Resource BenefiUCost Ratio
2.33
1.26
3.11
1.05
Description
The Heating & Cooling Efficiency (H&CE) Program provides incentives to residential customers in
Idaho Power's Idaho and Oregon service area for the purchase and proper installation of qualified
heating and cooling equipment and services.
Initiated in2007, the objective of the program is to acquire energy savings by providing customers with
energy-efficient options for electric space heating and cooling. Incentive payments are provided to the
residential customers for all measures. Three of the measures also include a payment to the installing
contractor. The available measures in 2016 include ducted air-source heat pumps, ducted open-loop
water-source heat pumps, ductless air-source heat pumps, duct-sealing, whole-house fans (WHF),
electronically commutated motors (ECM), evaporative coolers, and smart thermostats.
Idaho Power requires licensed contractors to perform the installation services related to these measures,
with the exception of evaporative coolers that can be self-installed. A licensed contractor must also be
an Idaho Power participating contractor for the ducted air-source heat pump, ducted open-loop
water-source heat pump, ductless air-source heat pump, and duct-sealing measures.
The H&CE Program's list of measures and incentives includes the following:
Customer incentive for replacing an existing ducted air-source heat pump with a new ducted
air-source heat pump is $250 for a minimum efficiency 8.5 Heating Seasonal Performance
Factor (HSPF).
o
Page 66 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Heating & Cooling Efficiency Program
o Customer incentive for replacing an existing oil or propane heating system with a new ducted
air-source heat pump is $400 for a minimum efficiency 8.5 HSPF. Participating homes must
be located in areas where natural gas is unavailable.
o Customer incentive for replacing an existing electric forced-air or zonal electric heating
system with a new ducted air-source heat pump is $800 for a minimum efficiency 8.5 HSPF.
o Incentive for customers or builders of new construction installing a ducted air-source heat
pump in a new home is $400 for a minimum efficiency 8.5 HSPF. Participating homes must
be located in areas where natural gas is unavailable.
o Customer incentive for replacing an existing ducted air-source heat pump with a new ducted
open-loop water-source heat pump is $500 for a minimum efficiency 3.5 coefficient of
performance (COP).
o The customer incentive for replacing an existing electric forced-air or zonal electric, oil,
or propane heating system with a new ducted open-loop water-source heat pump is $1,000
for a minimum efficiency 3.5 COP. Participating homes with oil or propane heating systems
must be located in areas where natural gas is unavailable.
o The incentive for customers or builders of new construction installing a ducted open-loop
water-source heat pump in a new home is $1,000 for a minimum efficiency 3.5 COP.
Participating homes must be located in areas where natural gas is unavailable.
o The customer incentive for displacingazonal electric heating system with a new ductless
air-source heat pump is $750.
o The customer incentive for duct-sealing services performed in an existing home with an
electric forced-air heating system or a heat pump is $350.
o The customer incentive for a WHF installed in an existing home with central NC,
zonal cooling, or a heat pump is $200.
o The customer incentive for replacing a Permanent Split Capacitor (PSC) air handler motor
with an ECM in an existing home with oil or propane or natural gas forced-air heat, electric
forced-air heat, or a heat pump is $50.
o The customer incentive for installing an evaporative-cooler is $150.
o The customer incentive for a smart thermostat installed in an existing home with an electric
forced-air furnace or a heat pump is $75.
Idaho Power uses Honeywell, lnc., a third-party contractor, to review and enter incentive applications
into the Idaho Power system. Honeywell reviews and submits incentive applications for Idaho Power
payment using a progrirm database portal developed by Idaho Power. This allows Idaho Power to
maintain the database within the company's system, which is secure yet accessible to the third-party
contractor. They also perform on-site verifications (OSV) and provide technical support to the customer
representatives and contractors. Honeywell offers local program and technical assistance to contractors
through on-site visits at their businesses.
Demand-Side Management 2016 Annual Report Page 67
Residential Sector-Heating & Cooling Efficiency Program ldaho Power Company
Program Activities
Idaho Power began offering one new measure through the program on March 31,2016. The measure
provided a cash incentive to customers who installed a smart thermostat. During the development stage
of this measure, the company provided updates and requested input from EEAG at quarterly meetings.
EEAG's feedback regarding the measure was generally positive. With EEAG'S recommendation,
Idaho Power piloted the measure in 2016, and additional recommendations will be considered when the
pilot expands.
The expansion of Idaho Power's network of participating contractors remained a key growth strategy for
the program. Idaho Power's goal is to support contractors currently in the program while adding new
contractors. The company held meetings with several prospective contractors to support this strategy,
and added 15 new companies to the progftrm as authorized participating contractors in 2016.
To qualifu to participate in this program, a contractor must first complete the required training regarding
progftlm guidelines and technical information on HVAC equipment. Idaho Power held 13 of
these training sessions for contractors in 2016.
The 2016 Heating and Cooling Efficiency Program paid incentives are listed in Table 8
Table 8. H&CE Program incentives paid in 2016 Program incentives paid in 2016
lncentive Measure 2016 Project Quantity
Ducted Air-Source Heat Pump.........
Ducted Open-Loop Water-Source Heat Pump..
Ductless Heat Pump
Evaporative Coo|er..........
Whole-House Fan ..............
Electronically Commutated Motor .....................
Duct-Sealing
Smart Thermostat ............
The customer representatives, Idaho Power's program contractor, and the program specialist continually
engaged with over half of the participating contractors to help them increase participation in the
program. Some of the barriers to participation were uncovered anecdotally. One barrier stems from,
in many cases, a need for improved technical skills in the HVAC technicians. Employee tumover and a
lack ofhaving a repeatable sales process are other barriers addressed. These barriers were addressed by
the program specialist through one-on-one discussions with the participating contractors, usually in
person. The program has 109 participating contractors therefore much more work will be done in this
area.
Marketing Activities
Idaho Power used multiple marketing methods for its H&CE Program. The company mailed a bill insert
to 374,173 residential customers in April and378,239 residential customers in September. The H&CE
Program was also mentioned in the April issue of Connections,mailed to all residential customers with
Page 68 Demand-Side Management 2016 Annual Report
169
17
150
22
't9
50
3
56
ldaho Power Company Residential Sector-Heating & Cooling Efficiency Program
their bill. Several #TipTuesday social media posts throughout 2016 focused on heating- and cooling-
related tips. Two versions of a direct-mail postcard were sent to a total of 39,457 residential customers
in November. The two versions were used as an A/B test (or a comparative test) to determine which new
look resonated best with customers.
On several occasions, Idaho Power marketed the new smart thermostat incentive separate from the
overall H&CE Program: on May 23,ldaho Power sent a News Briefs article to local media that was
picked up by l3l0 KLIX in Twin Falls; a May #TipTuesday social media post; the summer Energ,,
Efficiency Guide; and the October issue of Connections.
In2016, emphasis on Idaho Power's contractor portal was reduced since it was not being used by
contractors and was found to be of lesser value compared to other support tactics, such as ongoing
training on the program process and HVAC technical skills for new and existing contractor employees
Cost-Effectiveness
Idaho Power implemented numerous changes to the H&CE Program measures for 2016 savings.
Most changes were related to the measure definitions of heat pumps that were adopted by RTF in 2015.
Savings values for retrofit air source heat pumps were changed in 2015 by RTF to reflect difflerent
savings values that result from differing weatherization levels of the homes. The updated measure
standard requires that a home's savings be assigned by whether the level of insulation is considered,
"good," "fair," or "poor." Because of the quality installation component of the program, the overall
condition of the home could be determined through contractor worksheets. Most homes had an
insulation level of "fair" or "good" resulting in a slight decrease in savings than would have been seen
from the previous measure definition not requiring judgment on the home's overall level of insulation.
For the measure level cost-effectiveness, cost data from RTF was used in lieu of actual project costs
reported by customers. RTF costs contain updated baseline information for electric forced-air fumaces
and air conditioning systems that was not available through local contractor surveys for 2016.
Air-source heat pumps installed in new construction or installed to replace existing less efficient heat
pumps saw their claimed savings for 2016 drop significantly from approximately 2,500 kWh per unit to
between 55 to 90 kWh depending on the climate zone. The drop was caused by the increased federal
manufacturing standard for split system air source heat pumps in January 2015. This change was the
biggest reason savings in the program dropped from 2015 levels while overall program participation
increased. The air-source heat pump replacing an existing air-source heat pump measure, as with all heat
pump measures in the progftrm, mandates proper equipment commissioning, control setting, and sizing
(CCS). CCS allows for an additional claimed savings of between 630 and 1,014 kWh per installed heat
pump as deemed by RTF.
RTF geothermal heat pump savings, while specifically designed around closed loop systems,
were deemed appropriate by RTF to be applied to open loop heat installations. Idaho Power replaced
its previous engineering estimate of savings with the savings from the RTF workbook resulting in an
Demand-Side Management 2016 Annual Report Page 69
Residential Sector-Heating & Cooling Efficiency Program ldaho Power Company
increase in average retrofit savings of 900 kWh and a decline of 300 kWh in annual savings for new
construction situations.
Ductless heat pumps (DHP) continue to be not cost-effective using RTF regional costs rather than pnces
reported on customer applications. RTF costs were used for 2016 cost-effectiveness analysis because the
DHP measure definition was changed to reflect differing heating system performance factors.
The company does not have sufficient cost data from its projects to split out costs by different levels
of efficiency.
For more detailed information about the cost-effectiveness savings, sources, calculations,
and assumptions, see Supplement 1: Cost-Effectiveness.
Customer Satisfaction and Evaluations
Honeywell performed random OSV on 47 (10 percent) of the completed installations in Idaho Power's
service area. These OSVs confirmed that the information submitted on the paperwork matched what was
installed at customers' sites. Overall, the OSV results were favorable with respect to the contractors'
quality of work. The program specialist continues to work with contractors to help them understand the
importance of accurate documentation and quality installations.
Idaho Power accessed additional information from other sources. ln20l6, NEEA provided two reports
with identical content that updated the DHP Initiative. A copy of each is included on the CD
accompanyingSupplement 2: Evaluation The following are highlights from the reports.
NEEA Reporfs E16-334 and E16-337, released July 2016
NEEA published this fifth Market Progress Evaluation Report (MPER) for the NW Ductless Heat Pump
Project (Initiative). The report discusses findings obtained through extensive surveys, interviews,
and focus groups comprised of homeowners, utilities, installers, and supply chain actors. The initiative
was launched as a pilot in 2008 to demonstrate that DHPs were a viable technology to displace electric
resistance heat in existing homes. The report describes the Initiative as well-designed and continuing to
have a positive influence on the market. Some of the findings include the indication that interest
continues to gtow although lack of awareness remains a barrier. Word of mouth continues to be an
initial source of information. DHP owners relied on their own research when making their purchasing
decision. Financial considerations can be an opportunity or barrier because while DHPs can provide
energy savings they can also be seen as expensive. The report provides detailed recommendations for
NEEA to consider in the future.
2017 Program and Marketing Strategies
Idaho Power will provide program training to existing and prospective contractors to assist them in
meeting progrirm requirements and further their product knowledge. Sessions will be held on-site at
contractor businesses and at Idaho Power facilities. Training sessions remain an important part of the
program because they create opportunities to invite additional contractors into the progftrm. The sessions
also provide refresher training for existing participating contractors, and help them increase their
customers' participation while improving the contractors' work quality. An additional dozen other
interested companies will be taken through the authorizationprocess by the progftrm specialist.
Page 70 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Heating & Cooling Efficiency Program
Developing the existing network of participating contractors remains a key strategy for the progftrm.
The performance of the program is substantially dependent on the contractors' abilities to promote and
leverage the measures offered. Idaho Power's primary goal in 2017 is to develop contractors currently in
the program while adding new contractors. To meet this objective, the program specialist, along with
Idaho Power customer representatives, will arange frequent individual meetings to discuss the program
with contractors in 2017.
The20l7 marketing strategy will include several tactics previously used, such as bill inserts, direct-mail,
and social media, and will explore using additional tactics to market individual measures and the
program as a whole.
Demand-Side Management 2016 Annual Report Page 71
Home Energy Audit
2016 2015
Residential Sector-Home Energy Audit ldaho Power Company
Participation and Savings
Participants (homes)
Energy Savings (kwh)
Demand Reduction (MW)
539
207,249
nla
351
136,002
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$278,959
$0
$10,853
$289,812
$192,873
$0
$9,084
$201,957
Program Levelized Costs
Utility Levelized Cost ($/kUn1
Total Resource Levelized Cost ($/kwh)
nla
nla
n/a
nla
BenefiUcost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
Description
The current Home Energy Audit program is based on the insights gained from the Boise City Home
Audit project conducted in2Oll and2012, as described in the Demand-Stde Management 2012 Annual
Report.ln2}l4, the audit project became the Home Energy Audit program under
Idaho Power's management.
The Home Energy Audit program is an in-home energy evaluation by a certified, third-party home
performance specialist (HPS). It is used to identifu areas of concem, and to provide specific
recommendations to improve the efficiency, comfort, and health of the home. An audit includes a visual
inspection of the crawl space and attic, a health and safety inspection, and a blower door test to identifu
and locate air leaks. In addition to the evaluation, some energy-saving improvements are installed at no
additional cost to the customer if appropriate. After the audit is complete, the customer is supplied with
a hardcopy or password-protected electronic copy of the HPS's findings and recommendations.
Improvements available from Idaho Power include installation of the following:
. Up to 20 efficient lightbulbs (CFLs and LEDs)
o One high-efficiency showerhead
. Pipe insulation from the water heater to the home wall (approximately 3 feet)
To qualifu for the Home Energy Audit program, a participant must live in Idaho and be the Idaho Power
customer of record for a home. The home must be an existing site built home, and up until 2016,
homes had to be all electric. Renters may participate with prior written permission from the landlord.
Single-family homes, duplexes, triplexes, and fourplexes qualifu, though multi-family homes must have
Page72 Demand-Side Management 2016 Annual Report
nla
nla
nla
nla
ldaho Power Company Residential Sector-Home Energy Audit
discrete heating units and meters for each unit. Manufactured homes, new construction, or buildings
with more than four units do not qualifu.
Participating customers pay $99 (all-electric homes) or $149 (other homes: gas, propane or other fuel
sources) for the audit and installation of measures, with the remaining cost covered by the Home Energy
Audit program. The diflerence in cost covers the additional testing that is necessary for homes that are
not all-electric. These types of energy audits normally cost $300 or more, not including the select energy
saving measures, materials, and labor. The retail cost of the materials installed in each home
averages $145.
Program Activities
ln20l6, this became a fuel-neutral program. This change allows more customers to participate and leam
ways to be energy effrcient. Even if the space or water heating source in a home is not electric,
often there can be many opportunities to use electricity wisely.
Seven HPS companies served the program in 2016. Homes were randomly assigned to the HPSs serving
each service area, grouping locations for each HPS to save on travel time and expense. When the
program became fuel-neutral, Idaho Power required HPSs who hadn't had previous training in
Combustion Appliance Zone (CAZ) testing within the last six months to participate in Idaho Power's
CAZ refresher class, or to attend a refresher class oflered through another source. Although all HPSs
had previous CAZ training, Idaho Power provided a refresher course in February 2016, and all
HPSs participated.
ln20l6, the program completed 539 energy audits. The average age of participating homes was 34 years
old. The homes were built between 1898 and 2015. Home sizes ranged from 288 square feet (ft2) to
8,500 ft2, with 2,403 ffaverage home size. Figure 24 depicts the program's reach across Idaho Power's
service area, and Figure 25 depicts the space and water heating fuel types.
at,o)EoI
180
160
140
120
100
80
60
40
20
0
"*.""$ep.efo"iu"o""'-)rf .rla.-ts"...{"$n59."-.1$a$}C
Figure 24. Home Energy Audit summary of participating homes in 2016, by county
Demand-Side Management 2016 Annual Report Page 73
Residential Sector-Home Energy Audit ldaho Power Company
400
350
300
250
ooE 200o-
150
100
50
0 Electric Gas Propane Wood Oil
Figure 25. Home Energy Audit summary of space and water heating fuel types, 2016
The HPSs collected information on types and quantities of appliances and lighting in each home.
The average number of incandescent lights per home was 21, and the average number of fluorescent or
LED lights was 13. When performing an audit, the HPS determined which available measures were
appropriate for the home, and, with homeowner approval, those measures were installed. Figure 26
indicates the total quantity of items installed by measure.
4,500
4,000
3,000
2,500
0
13-W CFL 23-W CFL 15-W CFL 14-W CFL Showefiead Pipe Wrap LED LED GlobeSpiral Spiral Reflecbr Globe
Figure 26. Home Energy Audit measures installed in participating homes in 2016
As Idatro Power's existing stock of CFLs has been used and the cost of LEDs has come down, all new
lightbulb orders are for LEDs. With the exception of the CFL l5-watt reflectors, all lightbulbs being
installed by the end of 2016 were LEDs.
The QA goal for the program was inspection of l0 percent of all audits, translating into approximately
53 audits in 2016. Ultimately, 34 QAs were completed in 2016, with all audits passing inspection.
The 10 percent goal was unmet in20l6 because it was challenging to find participants willing to allow
rSpae Heating Fuel
r Water Heating Fuel
3,500
2,000
op5o.Eo
=auotr.T
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500
,5
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Page74 Demand-Side Management 2016 Annual Report
Idaho Power Company Residential Sector-Home Energy Audit
the auditor into their home for a 1- to 2-hour period, especially if the participant worked outside
the home.
Marketing Activities
In January 2016, all program materials including the website were updated to promote eligibility
changes to include all Idaho residential customers, regardless of fuel type. Additionally, an infographic
was designed and used online and in social media to provide a visual representation and additional detail
on what occurs during the audit.
Idaho Power recruited participants for the program through small batches of 1,000 to 2,000 direct-mail
letters. Customers interested in participating were directed to a website for additional information and
the on-line application. Those who did not have internet access or were uncomfortable using the on-line
application were encouraged to call ldaho Power to apply. A program brochure was added to some
mailings, but did not result in an increase in enrollment compared to mailings without the brochure.
In October 2016,Idaho Power partnered with the University of Idaho's Valley County Extension Office
to host an energy efficiency workshop in McCall, Idaho. Direct-mail letters were sent to residents,
and posters were hung at local businesses inviting the community to attend the evening workshop.
Attendees learned how to check their homes for efficiency, how to make improvements, and how to use
myAccount. The Home Energy Audit progftrm was emphasized as were various other Idaho Power
efficiency programs. For attending, each person was given an LED lightbulb.
Bill inserts were sent to 369,000 residential customers in June and 355,000 residential customers in
December. Articles highlighting the Home Energy Audit program were also included in the April and
October issues of Connections,which is mailed along with the customer's bill.
The Home Energy Audit program was mentioned in the Idaho Power Winter Energt Efficiency Guide as
a way to improve your home's performance. In addition, the program was the focus of the Idaho Power
energy-efficiency segment on the KTVB afternoon news program in March.
Idaho Power used social media, including boosted Facebook posts, throughout 2016 to highlight the
Home Energy Audit program. In May, a boosted post targeted to Idaho homeowners ages 35 and older
with an interest in home improvement or energy efficiency reached 45,495 people, resulting in
1,745 post engagements (likes, comments and shares). In November and December, Idaho Power used
boosted posts targeted to South-East Region customers. These boosted posts reached 44,662 people
wnth 1,229 engagements, 97 shares, and 69 4 post clicks.
For several months throughout 2016, a short article about the program was also placed in the
Pocatello-Chubbuck Chamber of Commerce e-newsletter.
Digital re-targeting advertising was also used to target the South-East Region customers. Customers who
visited the Idaho Power website and then moved onto a different website were "followed" by a Home
Energy Audits digital ad. Overall ,787,293 impressions were served resulting in 1,993 clicks with a total
Demand-Side Management 2016 Annual Report Page 75
Residential Sector-Home Energy Audit ldaho Power Company
click-through rate of 0.25 percent. The total click-through rate was 3.6 times higher than the
national average.
Cost-Effectiveness
One of the goals of the Home Energy Audit pro$am is to increase participants' understanding of how
their home uses energy and to encourage their participation in Idaho Power's energy efficiency
programs. Since the Home Energy Audit program is primarily an educational and marketing program,
the company does not apply the traditional cost-effectiveness tests to the program.
For the items installed directly in the homes, Idaho Power used the same assumptions during 2016 as
were used in 2015. Idaho Power used RTF savings for direct-install bulbs, which range from l7 to
30 kwh per year. RTF savings for 2.0 gpm showerheads directly installed in a home are 139 to 166 kWh
per year. In Idaho Power's Energt Eficiency Potential Study, AEG estimates that pipe wraps save
150 kWh per year. Savings for both showerheads and pipe wrap were only counted for homes with
electric water heaters.
In 2015 ard2016, the RTF reviewed and updated the savings assumptions for CFLs, LEDs,
and showerheads. These new savings will be applied in20l7.
Customer Satisfaction and Evaluations
Throughout 2016, a survey was sent to 482 customers who had participated in the program between
October 2015 and September 2016. The purpose of the survey was to assess customers' satisfaction with
program enrollment, scheduling, the auditor, the personalized report, and information learned.
Participants who supplied an email address on the initial program enrollment form were sent an
electronic survey (320 puticipants); those without an email address were sent a hardcopy of the survey
with a postage-paid envelope (162 participants). The response rate was just over 43 percent, with
208 participants responding. Program strengths and areas for improvement were also assessed.
Results were reviewed for the program as a whole and for responses related to individual HPSs.
When asked a series of questions about their experience with the program, 96 percent of respondents
"strongly agree" or "somewhat agree" they would recofilmend the program to a friend or relative,
and just over 94 percent of respondents "strongly agree" or "somewhat agree" they were satisfied with
their overall experience with the program. And, over 97 percent of the respondents indicated it was
"very easy" or "somewhat easy" to apply for the program.
Over 34 percent of respondents reported accessing their report online through an email address supplied
to Idaho Power on the enrollment application, while over 37 percent reported receiving a paper copy,
and 28 percent reported receiving their report both ways. Of those who accessed their report online,
nearly 64 percent indicated that accessing the report online was "very easy" or "somewhat easy."
HPSs were rated on a number of attributes including courteousness, professionalism, explanation of
work/measurement to be performed, explanation of audit recommendations, and overall experience with
the HPS. Respondents rated their HPSs as "good" or "excellent" 93 to 100 percent of the time.
Page 76 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Home Energy Audit
When asked how strongly they agree or disagree with statements about what they learned during the
audit process, just over 95 percent of respondents "strongly agtee" or "somewhat agree" they were more
informed about the energy use in their home. Over 8l percent reported they "strongly agree"
or "somewhat agree" they were more informed about energy effrciency progftrms available through
Idaho Power. Just over 89 percent indicated they "strongly agree" or "somewhat agree" they learned
what additional no- to low-cost actions they could take.
According to the survey, nearly 48 percent of respondents indicated they visited the Idaho Power
website after the audit, just over 50 percent unplugged appliances when not in use, over 33 percent
signed up for myAccount, and just over 72 percent shared their experience with relatives and/or friends.
Just over 78 percent of the respondents reported they replaced additional incandescent lightbulbs with
CFLs or LEDs. Just over 37 percent indicated they serviced their heating equipment, and almost
35 percent serviced cooling equipment. Additional information on the actions respondents indicated they
already completed or planned to do within the next year are shown in the survey results included in
Supplement 2 : Evaluation.
Survey participants were asked to identiff all of the benefits they experienced from participating in the
progftrm. Over 73 percent of respondents indicated the biggest benefit they found in the audit was
personal satisfaction, with over 75 percent citing raised awareness of energy use, almost 6l percent
citing cost savings, nearly 49 percent citing home improvement, approximately 44 percent citing
comfort, and almost 37 percent citing benefit to the environment. When survey participants were asked
to identifi all of the barriers they encounter when making energy-saving changes in their home,
over 77 percent of respondents indicated the biggest barrier was cost. Figure 27 shows participant
benefits experienced by category and percent.
80.0%
70.0o/o
60.0%
50.0%
40.0o/o
30.0%
20.0o/o
10.oo/o
0.0o/o
Figure 27. Home Energy Audit program participants' benefits experienced in 2016
Idaho Power conducted no program evaluations in20l6.
2017 Program and Marketing Strategies
T\e2017 program goal is 500 participants, with approximately half being for all-electric homes and half
for homes with other fuel sources for space and water heating. When the Home Energy Audit progrrrm
EooFtri5fEo.
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Demand-Side Management 2016 Annual Report Page77
Residential Sector-Home Energy Audit ldaho Power Company
began, the company's goal was to perform QA on 10 percent of the homes audited. The cost of this level
of QA was justified to make sure the auditors were complying with the program's specifications.
The program is now more established and the QA is veriffing that the auditors are meeting and
exceeding the requirements. The company believes it is more reasonable to reduce the QA to 5 percent
in addition to the online QA and survey results review. Additionally, the company has found it
logistically difficult to find l0 percent of the participants who will take the additional time to allow a
second visit by a QA auditor.
ln20l7,Idaho Power will continue recruiting participants tlrough small batches of direct-mail,
social media, advertising, bill inserts and through the use of the trade show booth backdrop at select
events. Additional digital advertising may be considered if the program needs to be strategically
promoted in specific regions.
Page 78 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Home I m provement Program
H o m e I m p rovement P rog ram
20{6 2015
Participation and Savings
Participants (homes)
Energy Savings (kwh)
Demand Reduction (MW)
500,280
408
303,580
nla
482
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$309,799
$0
$14,225
$324,024
$259,898
$0
$12,611
$272,509
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.034
$0.174
$0.046
$0.1 52
BenefiUGost Ratios
Utility BenefiVCost Ratio
Total Resource BenefiUCost Ratio
2.54
0.60
1.91
0.67
Description
Since 2008, the Home Improvement Program has offered incentives for upgrading insulation and
windows in electrically heated homes/units. To qualifu for an incentive under this program, the home
must be a single-family home, a multi-family structure with individually metered residential units, or a
manufactured home in Idaho Power's service area in Idaho. The home/units must have an electric
heating system serving at least 80 percent of the home's conditioned floor area. The heating system can
be a permanently installed electric fumace, heat pump, or electric zonal heating system.
lnsulation
Insulation must be professionally installed between conditioned and unconditioned space by an
insulation contractor.
Customer incentives are 15 cents per ft2 for attic insulation and 50 cents per ft2 for wall and
under-floor insulation for additional insulation professionally installed by Idaho residential
customers, multi-family building owners, and property managers in Idaho Power's Idaho
service area.
Existing attic insulation must be an R-20 or less to qualiff, and the final R-value must meet
the local energy code. Idaho Power's service area includes climate zones 5 and 6, resulting in
an R-38 requirement for climate zone 5 and R-49 requirement for climate zone 6.
The existing insulation level in walls must be R-5 or less, and the final R-value must be R-19
or fill the cavity.
The existing insulation level under floors must be R-5 or less, and the final R-value must be
R-30 or fill the cavity.
a
a
a
a
Demand-Side Management 2016 Annual Report Page 79
Residential Sector-Home I mprovement Program ldaho Power Company
Windows
Windows must be professionally installed.
a Customer incentives are $2.50 per ft2 of window area to Idaho residential customers for
installing energy-efficient windows and/or sliding glass doors with a U-factor of 0.30
or lower.
o Pre-existing windows/sliding glass doors must be single- or double-pane aluminum or
single-pane wood.
o Customers must use a participating contractor to qualifu for the Idaho Power incentive,
which is processed by Idaho Power.
Program Activities
During 2016, the Home Improvement Program paid incentives on 482 window and insulation upgrades.
Attic insulation accounted for 20 percent, under-floor insulation accounted for 9 percent, wall insulation
accounted for 2 percent and windows accounted for 69 percent of completed jobs. Both multi-family and
single-family homes took advantage of these program incentives.
Marketing Activities
In early 20l6,Idaho Power developed a new look for all Home Improvement Program marketing
materials to better capture the attention of customers, including multi-family building owners, and
highlight available incentives. Based on customer feedback, the application form became a part of the
updated brochure. The brochure also included a checklist of required documentation to enhance
clarification for the customer.
To promote the program, the company ran a series of newspaper ads multiple times during February,
March, and September 2016.Idaho Power placed ads in newspapers in rural areas with a higher
concentration of electrically heated homes (a program eligibility requirement). The company also sent
bill inserts to 361,455 customers in February;362,473 customers in April; and 364,100 customers in
May and a targeted direct-mail letter to 40,000 customers in April and November 2016.
Idaho Power ran Facebook ads in September and reached 86,631 customers, resulting in 10,586 link
clicks, 83 likes, 12 shares and had a total cost-per-click of $0.19. Anything at or under that level is good;
the $0.19 cost-per-click is considered above expectations for a utility company niche product.
In the April energy efficiency issue of Connections,the cover story focused on a customer who had
participated in the Home Improvement Program and saw a large reduction in her bill since replacing
13 windows in her home. The Connections issue and the customer story was promoted through a
News Briefs item in April.
Cost-Effectiveness
In 2015 and 2016, the Home Improvement Program was not cost-effective from the TRC perspective.
RTF reduced savings for single-family home weatherization projects between 2013 and 2014, and the
reduced savings were updated prior to the 2015 program year. With the changes, average savings
Page 80 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Home lmprovement Program
estimates per project were just under 50 percent of 2014 savings levels. These savings estimates were a
result of an l8-month RTF process to calibrate residential savings models to billing and
housing-characteristic data collected in the northwest, including Idaho, during 201I as part of the
RBSA. As a consequence, the majority of measure combinations in the Home Improvement Program are
no longer cost-effective from the TRC perspective--neither is the overall program.
There are several factors that are impacting cost-effectiveness beyond the reduced regional average
savings estimates. The few measure combinations that are cost-effective (insulations levels with
R-values rrcar zero or existing single-pane windows) are not common in single-family homes. Very little
savings from weatheizationmeasures occurs during the summer peak which limits the peak capacity
cost-effectiveness benefits in the program.
Home Improvement Program was the only program in Idaho Power's energy efficiency portfolio
requiring customer investment where the PCT B/C ratio was less than one at 0.80, which means the
customer investment in weatherization on average exceeds the lifetime energy savings benefits, or that
for every $1.00 invested by the customer to participate in the program, the customer only sees a $0.80
retum through bill savings over 45 years.
For more detailed information about the cost-effectiveness calculations and assumptions,
see Supplement I : Cost-Effectiveness.
Customer Satisfaction and Evaluations
For QA purposes, third-party contractors performed random reviews of at least 5 percent of all
installations completed in the Home Improvement Program. QA contractors verified the correct
installation of measures. In addition, the QA contractors assisted and educated the contractors on
program requirements. Of the 30 QA inspections completed in20l6, no major issues were reported.
The program incentive application form included an optional question asking customers how they heard
about the program.The 482 projects came in on 459 applications. Customers answered the marketing
question on 437 applications. The results are as follows:
o 248 respondents (56.8%) heard about the program from a program contractor.
o ll4 respondents (26.1%) heard about the program from an Idaho Power bill insert.
o 45 respondents (10.3%) heard about the program from the Idaho Power website.
o 18 respondents @.1%) received a referral from a friend or acquaintance.
o 4 respondents (.9%) heard about the program from a direct-mail piece.
o 8 respondents (1.8%) heard about the program from a newspaper, online,
or television/radio ad.
o 0 respondents (0%) heard about the program from a home improvement show or fair.
Demand-Side Management 2016 Annual Report Page 81
Residential Sector-Home lmprovement Program ldaho Power Company
2017 Program and Marketing Strategies
As reported in the Demand-Side Management 2015 Annual Report, the recalibrated savings from the
RTF resulted in four of the six measures not being cost-effective from the TRC perspective.
This program was not cost-effective from a TRC perspective in 2015. ln20l6,the program was not
cost-effective from a TRC or PCT perspective but was cost-effective from the UC perspective.
ln2016, the company evaluated the non-cost-effective measures and the potential impact of those
measures on the program's overall cost-effectiveness. Idaho Power first discussed the concerns it had
regarding the continued deterioration in cost-effectiveness of the Home Improvement Program with
EEAG during the August 30,2016 EEAG meeting, and Idaho Power committed to presenting its
preliminary 2016 cost-effectiveness findings at the November 3,2016 EEAG meeting.
At the November meeting, the company informed EEAG that the program was not cost-effective in
2016 based on preliminary savings information. The company advised EEAG that under the scenarios it
evaluated, the cost-effectiveness of the Home Improvement Program would not improve. The company
assured EEAG it would continue to encourage customers through education to continue to upgrade these
measures even though an incentive may no longer be oflered and asked for suggestions from EEAG
members as to how Idaho Power could best sunset the program.
At this meeting, EEAG suggested the company wait until 2017 to end the program to ensure customers
had adequate time to benefit from program incentives and look at a more targeted approach for
the program.
Idaho Power analyzed different scenarios to modify the program to improve its cost-effectiveness.
One scenario was to consider only offering the highest savings measure combinations in only the coldest
climate zone (heating zone 3). These areas produce on average less than 5 percent of the projects
annually. Under this scenario, the modified program would fail all the cost-effectiveness tests except
the PCT.
In another scenario, Idaho Power analyzed offering only those measure combinations closest to being
cost-effective; this modified progftlm would only include window replacements in situations where there
are existing single pane window, and insulation incentives where the existing home's R-value is
essentially zero. Under this scenario, the progftrm would remain not cost-effective under all tests except
the UC test which would decrease from2.54 as the program exists today to 1.42.
Due to the continued lack of cost-effectiveness, Idaho Power ceased marketing the program in the fourth
quarter of 2016. The company plans to sunset the Home Improvement Program beginning on June 30,
2017. Customers will have 90 days from the day the job is started to submit their incentive applications,
and those customers whose jobs were started on or before June 30, 2017, will qualifu for an incentive.
Page 82 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Multifamily Energy Savings Program
M u ltifamily Energy Savfngs Program
2016 2015
Participation and Savings
Participants (projects)
Energy Savings (kwh)
Demand Reduction (MW)
3
149,760
nla
nla
nla
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$55,758
$0
$3,288
$59,046
nla
nla
nla
nla
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.040
$0.040
nla
nla
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
1.43
2.55
nla
nla
Description
The Multifamily Energy Savings Program provides for the direct installation of energy-saving products
in electrically heated, multi-family dwellings in Idaho and Oregon. The definition of multi-family
dwelling is a building consisting of five or more rental units. The products are: ENERGY STAR@ LED
lightbulbs, high-efficiency showerheads, kitchen and bathroom faucet aerators, and water heater pipe
insulation, and are installed at no cost to the property owner/property manager or the tenant. To ensure
energy savings and applicability, each building is pre-approved by the contracted energy efficiency
measure installation contractor.
Program Activities
The program began in March 2016 with a successful pilot project in Pocatello. This was followed by
direct install projects in Boise and Twin Falls in September and December respectively. Between all
three projects, a total of 196 apartment units received some if not all of the following; ENERGY STAR
LED lightbulbs, high-efficiency showerheads, kitchen and bathroom faucet aerators, and water heater
pipe insulation.
o Fairway Apartments, Pocatello: 73 units
. Greenbriar Apartments, Boise: 43 units
o Washington Park Apartments, Twin Falls: 80 units
Marketing Activities
Tenants in participating apartment complexes received a door hanger before the service date informing
them that contractors would be entering their home to install energy-saving products. Once installation
Demand-Side Management 2016 Annual Report Page 83
Residential Sector-Mu ltifam i ly Energy Savi ngs Prog ram ldaho Power Company
was complete, Idaho Power left materials to explain the new energy efficiency measures and to provide
contact information should the tenant have any questions.
Gost-Effectiveness
The RTF provides deemed savings for LED lightbulbs arrd2.0 gpm low-flow showerheads. The LED
lightbulbs have a deemed savings value of 1l to 32 kWh per year depending on the type and lumens of
the lightbulb. The 2.0 gpmlow-flow showerhead is estimated to save 139 kwh per yezrr. For the faucet
aerator and pipe wrap, RTF does not provide a deemed savings estimate. In Idaho Power's 2012 Energt
Efficiency Potential Study, AEG estimated the annual faucet aerator savings to be 106 kWh and the
annual pipe wrap savings to be 150 kwh.
Gustomer Satisfaction and Evaluations
Idaho Power included a satisfaction survey on the leave behind materials for the Pocatello pilot project.
Both an online and mail-in option were offered. The response rate was very low with only six of the
73 residents responding by mailing in the stamped survey cards, no on-line surveys were submitted.
These results will be considered with the expansion of this program.
2017 Program and Marketing Strategies
ln20l7,Idaho Power plans to expand the program to include a minimum of two, energy-efficient
measure direct-installation projects in multi-family dwellings in each of our three regions.
The satisfaction survey will be revised and includedin2}lT leave behind materials for all projects.
Property managers/owners will also be surveyed.
Idaho Power will continue to use informative pre-installation door hangers and post-installation
informational marketing pieces. Use of direct-mail will be explored to encourage engagement and
participation from property owners/managers, and to increase progftrm visibility.
Page 84 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-{regon Residential Weatherization
O rego n Residen ti al Weath e rizati o n
2016 2015
Participation and Savings
Participants (aud its/projects)
Energy Savings (kwh)
Demand Reduction (MW)
7
2,847
nla
19
1 1,910
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$0
$3,906
$24
$3,930
$0
$5,341
$467
$5,808
Program Levelized Gosts
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.079
$0.118
$0.028
$0.050
BenefiUCost Ratios
Utility BenefiVCost Ratio
Total Resource BenefiUCost Ratio
Description
Idaho Power offers free energy audits for electrically heated customer homes within the Oregon service
area. This is a program required by Oregon Revised Statute (ORS) 469.633 offered under Oregon Tariff
Schedule 78 since 1980. Upon a customer's request, an Idaho Power customer representative visits the
home to analyze it for energy efficiency opportunities. An estimate of costs and savings for specific
measures is given to the customer. Customers may choose either a cash incentive or a 6.5-percent
interest loan for a portion of the costs for weatherization measures.
Program Activities
Seven customers returned a card from the brochure indicating interest in a home energy audit,
weatheization loan, or incentive payment. Seven customers requested audits, three audits met the
program requirements and were completed, and three customers did not have electric heat and were
advised to contact their heating source supplier for program information. One customer did not move
forward with the recorlmended energy efficiency upgrades. Two incentives were paid.
Idaho Power issued two incentives totaling $426.44 for 2,847 kWh savings. Both incentives and related
savings were for ceiling insulation measures. There were no loans made through this program
during 2016.
Marketing Activities
During May, as required, Idaho Power sent every Oregon residential customer an informational
brochure about energy audits and home weatherization financing.
nla
nla
nla
nla
Demand-Side Management 2016 Annual Report Page 85
Residential Sector-Oregon Residential Weatherization ldaho Power Company
Cost-Effectiveness
The Oregon Residential Weatheizatiotprogram is a statutory program described in Oregon Schedule
78, and includes a cost-effectiveness definition of this progrzrm. Pages three and four of the schedule
identiff the measures determined to be cost-effective and the specified measure life cycles for each.
This schedule also includes the cost-ef[ective limit (CEL) for measure lives of seven,15,25,
and 30 years.
Two savings projects were completed under this program in20l6; both consisted of increasing attic
insulation. Combined, the projects' annual energy savings is2,847 kWh at a levelized TRC of
$0.12 per kWh over the 30-year attic insulation measure life compared to a CEL of $0.85 per kWh as
defined by Oregon Schedule 78.
Customer Satisfaction and Evaluations
Idaho Power conducted no customer satisfaction surveys or progftrm evaluations in 2016.
2017 Program and Marketing Strategies
Idaho Power will complete requested audits and fulfill all incentives deemed cost-effective and loan
applications as required by under Tariff Schedule 78. The company will continue to market the program
to customers with a bill insert/brochure in their May bill.
Page 86 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Rebate Advantage
Rebate Advantage
2016 2015
Participation and Savings
Participants (particiPants)
Energy Savings (kwh)
Demand Reduction (MW)
66
411,272
nla
58
358,683
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$103,056
$6,392
$1,602
$111,050
$80,243
$4,351
$843
$85,438
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.016
$0.022
$0.014
$0.020
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
3.89
3.33
4.54
3.45
Description
Initiated in 2003, the Rebate Advantage program helps Idaho Power customers in Idaho and Oregon
with the initial costs associated with purchasing a new, energy-efficient, ENERGY STAR@ qualified
manufactured home. This enables the homebuyer to enjoy the long-term benefit of lower electric bills
and greater comfort provided by these homes. The program also provides an incentive to the sales
consultants to encourage more sales of ENERGY STAR qualified homes and more discussion of energy
efficiency with their customers during the sales process.
In addition to offering financial incentives, the Rebate Advantage program promotes and educates
buyers and retailers of manufactured homes about the benefits of owning energy-efficient models.
The Northwest Energy Efficient Manufactured (NEEM) housing program establishes quality control
(QC) and energy efficiency specifications for qualified homes. NEEM is a consortium of manufacturers
and state energy offices in the Northwest. In addition to specifications and quality, NEEM tracks the
production and on-site performance of ENERGY STAR qualified manufactured homes.
Program Activities
Idaho Power residential customers who purchased a new, all-electric, ENERGY STAR qualified
manufactured home in20l6, and sited it in Idaho Power's service area were eligible for a
$1,000 incentive through the Rebate Advantage program. Salespersons received $200 for each qualified
home they sold.
During 20l6,Idaho Power paid 66 incentives on new manufactured homes, which accounted for
411,272 annual kWh savings.
Demand-Side Management 2016 Annual Report Page 87
Residential Sector-Rebate Advantage ldaho Power Company
Marketing Activities
One bill insert, shared with the Energy House Calls program, was sent to 374,301customers in Idaho
and Oregon in March. A second bill insert and Facebook ads were not used because the program had
exceeded its goal, and both techniques identified had limited options to target potential participants and
proved less successful than direct dealer support.
Idaho Power continued to support dealerships in2016 by providing them with Rebate Advantage
program brochures, banners, and applications as needed. The program specialist and the customer
representatives visited some of these dealerships to distribute materials, promote the program, and
answer salespersons' questions.
Cost-Effectiveness
ln2016,Idaho Power used the same savings and assumptions as were used in 2015. The measures
remained cost-effective for 2016.
Gustomer Satisfaction and Evaluations
Idaho Power conducted no customer satisfaction surveys for this program in20l6.
ln2016,Idaho Power contracted with Leidos to perform an impact and process evaluation for this
program. The impact evaluation found that submitted applications were accurately assigned ex-ante unit
energy savings values according to assigned equipment type, coolingzone, and heating zone codes in
the tracking database.
Equipment type was determined to vary between ENERGY STAR with electric resistance heating,
Eco-Rated with electric resistance heating, and ENERGY STAR with electric heat pump heating.
This equipment appeared to be accurately coded in the tracking database (with the exception of two
Eco-Rated projects which were assigned "regular" ENERGY STAR savings values). Accuracy of
cooling zone and heating zone coding for each project could not be verified due to lack of information
about how these codes were assigned. Overall, this impact evaluation found an ex-post savings
realization rate that exceeds 100 percent.
The process evaluation found that the progrirm processes in place are effective, efficient, and result in a
high degree ofaccuracy in program tracking.
A copy of the evaluation can be found in Supplement 2: Evaluation.
2017 Program and Marketing Strategies
Idaho Power plans to distribute a bill insert to Idaho and Oregon customers and will look for additional
opportunities to engage potential manufactured home buyers. Idaho Power will also continue to support
dealers by providing them with program materials.
Page 88 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Shade Tree Project
Shade Tree Project
2016 2015
Participation and Savings
Participants (trees)
Energy Savings (kwh)
Demand Reduction (MW)
,925
nla
nla
1070
nla
nla
2,
Program Gosts by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$70,669
$o
$5,973
$76,642
$99,672
-$66*
$5,786
$105,392
Program Levelized Gosts
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
nla
nla
nla
nla
BenefiUCost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
nla
nla
nla
nla
'Reversal of a 2O'l+ charge to the Oregon Rider
Description
The Shade Tree Project began as a pilot in 2013. According to the US Department of Energy (DOE),
a well-placed shade tree can reduce energy used for summer cooling by 15 percent or more.
Utility programs throughout the country report high customer satisfaction with shade tree programs and
an enhanced public image for the utility related to sustainability and environmental stewardship.
Other utilities report energy savings between 40 kwh per year (coastal climate San Diego) and over
200 kwh per year (Phoenix) per tree planted.
To be successful, trees should be planted to maximize energy savings and ensure survivability.
Two technological developments in urban forestry-the state-sponsored Treasure Valley Urban Tree
Canopy Assessment and the Arbor Day Foundation's Energy-Saving Trees tool-provided Idaho Power
with the information to facilitate a shade tree project.
The Shade Tree Project operates in Ada and Canyon counties (Idaho), offering free shade trees to
residential customers. Participants enroll using the onJine Energy-Saving Trees tool and pick up their
tree at specific events. Unclaimed trees are donated to city partners and schools.
Using the on-line enrollment tool, participants locate their home on a map, select from a list of available
trees, and evaluate the potential energy savings associated with planting in different locations.
During enrollment, participants leam how trees planted to the west and east save more energy over time
than trees planted to the south and north.
Ensuring the tree is planted properly helps it grow to provide maximum energy savings. At the tree
pickup events, participants receive additional education on where to plant trees for maximum energy
Demand-Side Management 2016 Annual Report Page 89
Residential Sector-Shade Tree Project ldaho Power Company
savings and other tree care guidance from experts. Local specialists include city arborists from Boise,
Kuna, Nampa, and Meridian; Idaho Power utility arborists; Canyon County master gardeners;
and College of Westem Idaho horticulture students.
In August each year, Idaho Power sends participants from the previous two offerings a newsletter filled
with reminders on proper tree care and links to resources, such as tree care classes and educational
opportunities in the region. This newsletter was developed after the 2015 field audits identified corlmon
customer tree care questions and concerns.
Program Activities
ln20l6,Idaho Power distributed 2,070 shade trees to residential customers through the Shade Tree
Project. Because the best time to plant shade trees is in the spring and fall, Idaho Power held offerings in
April and October, with 701 trees and 1,369 trees distributed, respectively. Idaho Power purchased the
trees from a local wholesale nursery in advance ofeach event. The species offered for each event
depended on the trees available at the time of purchase. Idaho Power worked with city and state arborists
to select a variety of large-growing, deciduous trees that traditionally grow well in the climate and soils
of the two participating counties.
Participants picked up the trees at events throughout the Treasure Valley-four in the spring and four in
the fall. By offering several pickup days, locations, and times, 88 percent of spring trees and 90 percent
of fall trees were distributed to homeowners.
Idaho Power continues to track the program data in the DSM database. The database is also used to
screen applicants during enrollment to determine whether participants meet the eligibility requirements
for the project, such as residential status within the eligible counties (customer type and location).
ln20l6, this project was partially funded by a US Forest Service Western Competitive States Grant,
which was used to purchase all of the trees for both offerings. The grant also funded the development of
an instructional tree planting video posted to Idaho Power's website.
Marketing Activities
For both offerings, Idaho Power developed a direct-mailing list using the state-sponsored Treasure
Valley Urban Tree Canopy Assessment tool (tvcanopy.net/). The tool is the result of a geographic
information system (GlS)-based study that mapped land use throughout the Treasure Valley, including
existing trees and vegetation, buildings, roads, waterways, and parking lots. The study identified areas
where a large-growing shade tree could be planted. Idaho Power used the tool to identiff residential
properties with potential planting sites to the west of the homes.
For both offerings, Idaho Power also sent emails to customers who had requested information about the
project through Idaho Power's website. Project partners, such as the cities of Nampa, Kuna,
Meridian and Boise, shared information through their networks. Idaho Power announced its Shade Tree
Project to allied groups, such as the Idaho Conservation League, Idaho Chapter of the US Green
Building Council (USGBC), and Treasure Valley Canopy Network. Information was sent to Green
Page 90 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Shade Tree Project
Team leads at large employers, such as HP, Wells Fargo, Ch2MHill, and Citi Bank. The company also
distributed program flyers at local events, where appropriate.
An Idaho Power Facebook post in the spring reached 1,478 people and resulted in 20 shares,
3 comments, 30 likes and 68 link clicks. A boosted Facebook post was used in the fall and reached
16,668 people and resulted in 909 post engagements (which includes likes, shares and comments).
The boosted post cost-per-engagement was $0.07. The company also promoted the program in specific
neighborhoods on Nextdoor.com in the spring and fall. This combination of marketing tactics was
successful. The spring offering filled in 20 days; the fall offering filled in 16 days.
Gost-Effectiveness
Idaho Power does not calculate the cost-effectiveness tests for this program since no savings are
currently being attributed to this program. The company plans to begin counting energy saving for the
Shade Tree Program when the originally planted trees are five years old.
Customer Satisfaction and Evaluations
After each offering, a survey was emailed to participants. The survey asked questions related to program
marketing, tree-planting education, and participant experience with the enrollment and tree pickup
processes. Results are compiled, offering to offering, to look for trends to ensure the program processes
are still working, and to identifu opportunities for improvement. Data are also collected about where and
when the participant planted the tree. This data will be used by Idaho Power to refine
energy-savings estimates.
In total, the survey was sent to 1,112 Shade Tree Project participants. The company received
531 responses for a response rate of 48 percent. Participants were asked how much they would agree or
disagree that they would recommend the project to a friend; nearly 96 percent of respondents said they
"strongly agree," and just over 3 percent said they "somewhat agree." Participants were asked how
much they would agree or disagree that they were satisfied with the overall experience with the Shade
Tree Project; nearly 93 percent of respondents indicated they "strongly agree," and just over 6 percent
"somewhat agree" they were satisfied. View survey information in Supplement 2: Evaluation.
Idaho Power conducted no program evaluations in2016.
2017 Program and Marketing Strategies
Idaho Power plans to continue the Shade Tree Projectin20lT using the Arbor Day enrollment tool;
trees will be distributed at multiple events. This will be the last year of US Forest Service grant funding
to help support the program. Idaho Power will use these funds to purchase some trees, and to send a
representative to visit a subset of planting sites to collect data on tree placement and health.
Idaho Power will also explore expanding the program to new areas in western Idaho, such as Elmore
County (Mountain Home) and the Payette area.
Idaho Power will continue to market the program through direct-mail, focusing on customers identified
using the Urban Tree-Canopy Assessment. In addition, Idaho Power maintains a waiting list of
Demand-Side Management 2016 Annual Report Page 91
Residential Sector-Shade Tree Project ldaho Power Company
customers who were unable to enroll before previous offerings filled. Idaho Power will reach out to
these customers through direct-mail or email for the 2017 offeings. Idaho Power will continue to
leverage allied interest groups, and will use social media and boosted Facebook posts if enrollment
response rates decline.
Page92 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Simple Steps, Smart Savings"
Simple Sfeps, Smart Savrngs rM
2016 2015
Participation and Savings
Participants (products)
Energy Savings (kwh)
Demand Reduction (MW)
7,990
577,320
nla
9,343
770,822
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$147,055
$3,535
$3,194
$153,784
$130,575
$6,676
$1,845
$139,096
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.025
$0.063
$0.018
$0.054
BenefiUCost Ratios
Utility Benefi UCost Ratio
Total Resource BenefiVCost Ratio
2.40
1.33
3.37
4.83
Description
Initiated in20l5, the Simple Steps, Smart Savings'" program is a promotion-based appliance program
that aims to increase sales of qualified energy-efficient appliances. The payments provided by
Idaho Power through this program are applied during special promotions, which align with holidays or
events throughout the year at retail stores. Incentives are shared between the retailer, manufacturer,
and the customer, though they may differ between promotions and between retailers and manufacturers
Retailer and manufacturer incentives may be provided as co-marketing dollars to the retailer or
manufacturer to fund activities such as promotional events, special product placement, point-of-purchase
signage, retailer activities, event kits, sales associate training, training material, and other marketing
activities during the promotional periods.
Customer rewards may include, but are not limited to, retailer gift cards, retailer credit to the customer
or free laundry products for the purchase of qualified products. These promotions are available in Idaho
and Oregon.
The program also includes promotions using retailer markdowns and retailer/manufacturer incentives.
Markdowns reduce retail-end prices to the customer at the point-of-purchase. Retailer/manufacturer
incentives drive the manufacture, distribution, and promotion of more energy-efficient consumer
products. For example, since 2010 Idaho Power has offered retailer markdowns for low-flow
showerheads. Program payments reduce the cost of the showerheads for customers at the retail level,
as well as to retailers and manufacturers to drive the manufacture, distribution, and promotion of
these products.
Demand-Side Management 2016 Annual Report Page 93
Residential Sector-Simple Steps, Smart Savings*ldaho Power Company
Idaho Power also participates in the BPA-sponsored, Simple Steps, Smart Savings energy-effrcient
lighting progrzrm, which is discussed further in the Energy Efficient Lighting program section of
this report.
All Simple Steps, Smart Savings promotions are administered by the BPA and coordinated
by CLEAResult.
Program Activities
On May 18,2016,Idaho Power received approval to begin offering the appliance promotion to our
customers in Oregon.
Appliances
ln20l6,Idaho Power participated in five major Simple Steps, Smart Savings appliance promotions with
these retailers: Sears, Sears Hometown, Dell's Home Appliance, Home Depot, and RC Willey. At each
event, CLEAResult personnel staffed a table and answered customer questions about the appliance
promotion. To further educate customers about the promotions, CLEAResult created an
Idaho Power-branded promotional landing page that highlights promotion details and
participating retailers.
The five promotions took place on the following dates: l) the 2015 Black Friday took place in
November through the first week of December-because these sales data were delayed, the sales from
this promotion will be included with the remaining four 2016 promotions;2)the President's Day
promotion ran for two weeks in February; 3) the Memorial Day promotion ran for the last week in May
and first week in June; 4) the lndependence Day promotion ran for the last week in June and first two
weeks in July; and 5) the Labor Day promotion ran for the last week in August and first week in
September. In-store events were held at all participating retailers in Idaho Power's service area during
the promotion.
Incentives for the purchase of an ENERGY STAR@ clothes washer included a $10 gift card at Sears and
Home Depot; a 180-load supply of free laundry detergent at Sears Hometown; a gift of free laundry
products at Dell's Home Appliances; and a $25 gift card at RC Willey. RC Willey added their own $15
to the $10 provided to allow them to offer a $25 gift card to customers.
Showerheads
In early 2016, The Home Depot's contract to offer buy downs on qualified showerheads ended. Due to
the length of time to prepare monthly reports for these sales, they declined to continue participating in
the showerhead buy down. To make up for the decrease in showerhead sales after The Home Depot's
departure, CLEAResult engaged Costco and Lowe's to begin oflering qualified showerheads to their list
of available buy down products.
Marketing Activities
ln20l6, CLEAResult and participating Simple Steps, Smart Savings utility partners, decided the
marketing was outdated and needed a new, fresh look. Several new designs were presented, and it was
decided that the new logo would be Simple + Smart. See Figure 17 to see the updated logo. AII table
Page 94 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Simple Steps, Smart Savings*
tents and clings used for the 2016 Simple Steps, Smart Savings appliance promotions used the new
Simple + Smart logo.
To help support the promotions, table tents and static clings were displayed on all qualifring appliances.
These pieces informed customers about the promotion and the incentive they would receive. In-store gift
cards were placed in gift card holders that displayed the Idaho Power logo. For purchases from Sears
Hometown, where the customer received an instant markdown, customers also received a thank-you
card with the Idaho Power logo.
During the promotions, Idaho Power placed Facebook and Twitter posts to notiff customers of
the details.
Gost-Effectiveness
Idaho Power used the same savings and cost assumptions for showerheads in 2016 as were used in 2015.
In20l5 and20l6, RTF reviewed and updated the savings assumptions for showerheads,
and Idaho Power will adopt those in 2017. The parameters that impacted the savings for showerheads
the most were changes to the baseline showerhead, the showers per person per year, and the annual
usage of each showerhead. Due to the timing of RTF's update, BPA and CLEAResult did not implement
the new savings in the Simple Steps, Smart Savings promotion in 2016. The new RTF workbook,
version 2.4,will be used in20l7.
In 2016, Idaho Power participated in five clothes washer promotions. Idaho Power applied the per-unit
savings from the approved BPA's unit energy savings (UES) Measure List. While BPA applies the
annual generator busbar savings of 73 kWh per unit, Idaho Power applies the annual site savings of
67 kwh per unit. This difference is due to the different line losses applied by Idaho Power and BPA.
For the NEBs, Idaho Power used RTF's clothes washer workbook to determine the water and
wastewater savings for the ENERGY STAR clothes washers.
For detailed information for all measures within the Simple Steps, Smart Savings program,
see Supplement I : Cost-Effectiveness.
Gustomer Satisfaction and Evaluations
Idaho Power conducted no customer satisfaction surveys or program evaluations in2016.
2017 Program and Marketing Strategies
Idaho Power has committed to participate in the 2017 Simple Steps, Smart Savings appliance
promotions. Five promotions are scheduled: 1) February for President's Day, 2)May to June for
Memorial Day, 3) July for Independence Day, 4) August to September for Labor Day, and 5) November
to December for Black Friday. Current participating retailers are Sears, Sears Hometown, RC Willey,
and Dell's Home Appliance.
CLEAResult is in the process of working with local independent retailers to encourage their
participation in the program. For each promotion, Idaho Power will provide incentives only for products
that meet Idaho Power' s cost-effectiveness requirements.
Demand-Side Management 2016 Annual Report Page 95
Residential Sector-Simple Steps, Sm art Savi ngs-ldaho Power Company
Idaho Power will also continue participation in the Simple Steps, Smart Savings energy-efficient
showerheads buy-down program in20l7.
CLEAResuk will continue to manage marketing at retailers, including point-of-purchase signs,
Idaho Power-branded gift card holders, and thank-you cards. When provided, Idaho Power will
continue to use Idaho Power-branded promotion landing pages and Facebook posts to notiff customers
of the promotions.
Page 96 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Weatherization Assistance for Qualified Customers
Weath e ri z ati o n Assrsfan c e fo r Q u a I ifi ed C u sto m e rs
2016 2015
Participation and Savings
Participants (homes/non-profits)
Energy Savings (kwh)
Demand Reduction (MW)
246
746,162
nla
243
550,021
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$0
$0
$1,289,809
$1,289,809
$0
$0
$1 ,315,032
$1,315,032
Program Levelized Gosts
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.1 05
$0.158
$0.145
$0.235
BenefiUGost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
0.73
0.65
0.54
0.43
Description
The Weatherization Assistance for Qualified Customers (WAQC) program provides financial assistance
to regional CAP agencies in Idaho Power's service area. This assistance helps fund weatherization costs
of electrically heated homes occupied by qualified customers who have limited incomes. The WAQC
program also provides a limited pool of funds for the weatherization of buildings occupied by non-profit
organizations serving primarily special-needs populations, regardless of heating source, with priority
given to buildings with electric heat. Weatherization improvements enable residents to maintain a more
comfortable, safe and energy-efficient home while reducing their monthly electricity consumption.
Improvements are available at no cost to qualified customers who own or rent their homes.
These customers also receive educational materials and ideas on using energy wisely in their homes.
Local CAP agencies determine participant eligibility according to federal and state guidelines.
In 1989, Idaho Power began offering weatherization assistance in conjunction with the State of Idaho
Weatherization Assistance Program (WAP). In Oregon, Idaho Power offers weatherization assistance in
conjunction with the State of Oregon WAP. Through the WAQC program, Idaho Power provides
supplementary funding to state-designated CAP agencies for additional weatherization of electrically
heated homes occupied by qualified customers and buildings occupied by non-profit organizations that
serve special-needs populations. This allows CAP agencies to combine Idaho Power funds with federal
LIHEAP weatherization funds to serve more customers in electrically heated homes with special needs.
Idaho Power has an agreement with each CAP agency for the WAQC program that specifies the funding
allotment, billing requirements, and program guidelines. Currently, Idaho Power oversees the program
in Idaho through five regional CAP agencies: Eastern Idaho Community Action Partnership (EICAP),
El Ada Community Action Partnership (EL ADA), Aging, Weatherization and Human Services (CCOA,
Demand-Side Management 2016 Annual Report Page 97
Residential Sector-Weatherization Assistance for Qual ified C ustomers ldaho Power Company
now Metro Community Services), South Central Community Action Partnership (SCCAP),
and Southeastem Idaho Community Action Agency (SEICAA). In Oregon, Community Connection of
Northeast Oregon, Inc. (CCNO), and Community in Action (CINA) provide weatheization services for
qualified customers in Idaho Power's service area.
The Idaho Department of Health and Welfare (IDHW) uses the energy audit program (EA5) for the
Idaho WAP and therefore, the Idaho CAP agencies use the EA5. The EA5 is a software program
approved for use by the DOE.
Annually, Idaho Power physically verifies approximately l0 percent of the homes that were weatherized
under the WAQC program. This is done through two methods. The first method includes the
Idaho Power program specialist participating in Idaho's and Oregon's state monitoring process that
reviews weatherized homes. The process involves utility representatives; weatherization personnel from
the CAP agencies; CAPAI; and a Building Performance Institute (BPl)-certified quality control
inspector hired by the state reviewing homes weatherized by each of the CAP agencies.
The second method involves Idaho Power contracting with two companies-The Energy Auditor, Inc.
(The Energy Auditor), and Momentum, LLC (MomentumFthat employ certified building performance
specialists to verify installed measures in customer homes. The Energy Auditor verifies homes
weatherized for the WAQC progftlm in Idaho Power's eastern and southern Idaho regions. The owner of
The Energy Auditor is certified by PTCS and is an ENERGY STAR@ HPS. Momentum verifies
weatherization services provided through the WAQC progftrm in the Capital and Canyon-West regions
of Idaho and in the company's Oregon service area. The owner of Momentum is a RESNEP certified
home energy rater. After these companies veriff installed measures, any required follow-up is done by
the CAP agency personnel.
Regulatory Compliance
Idaho Power reports the activities related to the WAQC program in compliance with the IPUC Order
No. 29505, as updated in Case No. IPC-E-16-30, OrderNo. 33702. This order approved Idaho Power's
request to modiff Order No. 29505 to consolidate the WAQC Annual Report with the DSM Annual
Report.
Program Activities
All information previously available in the WAQC Annual Report is available in this section of the
DSM Annual Report. In the future, WAQC activities will be reported solely in this manner. This report
includes the following topics:
o Review of weatherized homes and non-profit buildings by county
o Review of measures installed
. Overallcost-effectiveness
o Customer education and satisfaction
o Plans for 2017
Page 98 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Weatherization Assista nce for Q ua I ified C ustomers
Weatherized Homes and Non-Profit Buildings by County
In2016,Idaho Power made $1,250,693 available to Idaho CAP agencies. Of the funds provided,
$1,186,192 were paid to Idaho CAP agencies in 2016, while $64,501 were accrued for future funding.
Of the funds paid in 201,6, $1,055,649 directly funded audits, energy efficiency measures, and health and
safety measures for qualified customers' homes (production costs) in Idaho, and $105,565 funded
administration costs to Idaho CAP agencies for those homes weatherized.
These funds provided for the weatherization of 231 Idaho homes and 3 Idaho non-profit buildings.
The production cost of the non-profit building weatherization measures was $22,707, while $2,271 in
administrative costs were paid for the Idaho non-profit building weatherization jobs. [n Oregon,
Idaho Power pud$29,742 in production costs for 12 qualified homes and$2,974 in CAP agency
administrative costs for homes in Malheur and Baker Counties. Table 9 shows each CAP agency,
the number of homes weatherized, production costs, the average cost per home, administration
payments, and total payments per county made by Idaho Power.
Table 9. 2016 WAQC activities and ldaho Power expenditures by agency and county
Number of
Homes
Production
Cost
Average
Costl
Administration
Payment to
Agency
Total
PaymentAgency
ldaho Homes
County
CCOA $ 6,313
5,588
170,066
23,389
38,345
24,643
6,201
$ 274,545
$ 6,313
5,588
4,859
5,847
9,586
8,214
6,201
$ 5,603
$ oet
559
17,O07
2,339
3,834
2,464
620
$ 27,4il
Adams
Boise
Canyon
Gem
Payette
Valley
Washington
Agency Total
4
4
3
1
35
49
$ 6,944
6,146
187,O73
25,728
42,179
27,107
6,821
$ 301,999
EICAP Lemhi
Agency Total
4
4
11,625
$ ,11,625
2,906
$ 2,906
1,163
$ 1,163
12,788
12,788$
EL ADA Ada
Elmore
Owyhee
Agency Total
342,706
88,319
85,773
$ 516,799
4,967
4,648
5,045
$ 4,922
34,271
8,832
8,577
$ 51,680
376,977
97,151
94,351
$ 568,479
69
19
17
105
SCCAP Blaine
Gooding
Jerome
Lincoln
Twin Falls
Agency Total
6,737
9,302
34,366
7,262
90,594
$ 148,261
2,246
4,651
4,296
7,262
3,939
$ 4,007
674
930
3,437
726
9,059
$ 14,826
7,411
10,232
37,803
7,988
99,653
$ 163,087
3
2
8
1
23
37
Demand-Side Management 2016 Annual Report Page 99
Residential Sector-Weatherization Assistance for Qual ified Customers ldaho Power Company
Table 9. 2016 WAQC activities and ldaho Power expenditures by agency and county (continued)
Number of
Homes
Production
Cost
Average
Costi
Administration
Payment to
Agency
Total
PaymentAgency
ldaho Homes
County
SEICAA Bannock
Bingham
Power
Agency Tota!
$ 41,2il
29,394
33,771
$ 104,419
$ 2,947
2,939
2,814
$ 2,901
$ 4,125
2,939
3,377
$ 10,442
$ 45,380
32,333
37,148
$ 114,861
14
10
12
36
Total ldaho Homes
Non-profit Ada
Buildings Lemhi
Iwin Falls
Total Non-Profit Buildings
231 $ 1,055,649
10,387
9,518
2,802
$ 22,707
$ 4,570
$ 7,569
$ 105,565
1,039
952
280
$ 2,271
$ 1,161,214
11,426
10,470
3,082
$ 24,978
1
1
1
3
Totalldaho
Oregon Homes
234 $ 1,078,356 $ 107,836 $ 1,186,192
ccNo Baker
Agency Total
3,831
3,831
3
3
,83
,83 $
383
383
1
1
4,214
4,214$$$
CINA
Total Oregon Homes
Total Program
Malheur
Agency Total
25,911
$ 25,911
$ 29,742
$ I,l0g,0gg
2,591
$ 2,591
$ 2,974
$ 110,810
28,503
$ 28,503
$ 32,717
$ 1,218,908
11
11
12
246
2
2
2
$
$
,356
,356
,479
Note: Dollars are rounded.
The base funding for Idaho CAP agencies is $1,212,534 annually, which does not include carryover
from the previous year. Idaho Power's agreements with CAP agencies include a provision that identifies
a maximum annual average cost per home up to a dollar amount specified in the agreement between the
CAP agency and Idaho Power. The intent of the maximum annual average cost is to allow CAP agency
flexibility to service some homes with greater or fewer weatherization needs. It also provides a
monitoring tool for Idaho Power to forecast year-end outcomes. The average cost per home weatherized
is calculated by dividing the total annual Idaho Power production cost of homes weatherizedby the total
number of homes weatherized that the CAP agencies billed to Idaho Power during the year.
The maximum annual average cost per home the CAP agencies were allowed under the2016 agreement
was $6,000.In20l6,Idaho CAP agencies had a combined average cost per home weatherized of
$4,570. In Oregon, the average was$2,479 per home weatherized.
There is no maximum annual average cost for the weatherization of buildings occupied by
non-profit agencies.
CAP agency administration fees are equal to 10 percent of Idaho Power's per-job production costs.
The average administration cost paid to agencies per Idaho home weatherized in 2016 was $457, and the
average administration cost paid to Oregon agencies per Oregon home weatherized during the same
period was $248. Not included in this report's tables are additional Idaho Power staff labor, marketing,
home verification, and support costs for the WAQC program totaling $55,087 for 2016. These expenses
were in addition to the WAQC program funding requirements in Idaho specified in IPUC Order No.
29s0s.
Page 100 Demand-Side Management 2016 Annual Report
ldaho Power Company Residentia I Sector-Weatherization Assista nce for Q u al ified C ustomers
In compliance with IPUC OrderNo. 29505, WAQC program funds are tracked separately, with unspent
funds carried over and made available to Idaho CAP agencies in the following year. ln2016, $38,159 in
unspent funds from 2015 were made available for expenditures in Idaho. Table 10 details the funding
base and available funds from 2015 and the total amount of 2016 spending. In2015, the Idaho
non-profit-pooled fund overspent by $10,529 which was deducted from the carryover amount to 2016.
Table '10. 2016 WAQC base funding and unspent funds made available
Agency 2016 Base
Available Funds from
2015 Total 2016 Allotment 20tG Spending
ldaho
ccoA
EICAP
EL ADA
SCCAP
SEICAA
Non-profit buildings
ldaho Tota!
Oregon
CCNO
CINA
Oregon Total
$$
$$$
302,259
12,788
568,479
167,405
111,603
50,000
1,212,534
6,750
38,250
45,000
45,430
3,258
(10,529)
$ 38,159
$
't2,322
4,277
16,599
302,259
12,788
568,479
212,835
114,861
39,471
1,250,693
19,072
42,527
61,599
301,999
12,788
568,479
163,087
114,861
24,978
1,196,192
$
$
$
$$
28,503
4,214
32,717
Note: Dollars are rounded. Overspending of non-profit pooled fund in 2015 was deducted from 2016 non-profit available fund
Weatherization Measu res I nstalled
Table 11 details home and non-profit building counts for which Idaho Power paid all or a portion of
each measure cost during 2016. The home counts column shows the number of times any percentage of
that measure was billed to Idaho Power during the year. If totaled, measure counts would be higher than
total homes weatherized because the number of measures installed in each home varies. For example,
Table I I shows 68 homes in Idaho received a lightbulb replacements measure. Each home received
more than one lightbulb. Consistent with the Idaho WAP, the WAQC program offers several measures
that have costs but do not necessarily save energy, or for which the savings cannot be measured.
Included in this category are health and safety measures, vents, furnace repairs, other, and home energy
audits. Health and safety measures are necessary to ensure weatherization activities do not cause unsafe
situations in a customer's home or compromise a home's existing indoor air quality. Examples of health
and safety items are smoke and carbon monoxide detectors, bathroom fans, and dryer vents.
Other non-energy-saving measures are allowed under this program because they interact with the
energy-saving measures. Examples of items included in the other measure category include vapor
barriers, dryer vent hoods, and necessary electrical upgrades.
Demand-Side Management 2016 Annual Report Page 101
Residential Sector-Weatherization Assistance for Qualified Customers ldaho Power Company
Table 11. 2016WAQC reviewof measures installed
Home Counts Production Costs
ldaho Homes
Audit
Ceiling lnsulation
Doors
Ducts
Floor lnsulation
Fumace Repair
Furnace Replace
Health and Safety
lnfiltration
Lighting Replacement
Other
Pipes
Refrigerator
Vents
Wall lnsulation
Water Heater
Windows
Total ldaho Homes
142
111
93
62
95
16
132
45
143
68
37
46
8
14
12
24
110
$14,139
86,188
63,495
u,794
100,979
11,604
480,421
14,423
36,850
1,602
9,807
4,625
6,373
912
5,909
23,204
160,324
1,055,650$
Oregon Homes
Ceiling lnsulation
Ducts
Floor lnsulation
Health and Safety
lnfiltration
Pipes
Vents
Walllnsulation
\A/indows
Total Oregon Homes $
8,582
2,437
5,084
3,251
1,605
105
660
2,141
5,878
29,742
7
4
2
7
5
2
1
2
3
ldaho Non-Profits
Audit
Ceiling lnsulation
Doors
Ducts
Floor lnsulation
Furnace Repair
Health and Safety
lnfiltration
Lighting Replacement
3
1
1
1
1
1
2
2
2
$513
1,003
575
988
3,546
509
623
1,462
35
Page 102 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Weatherization Assista nce for Q ual ified C ustomers
Table 11. 2016 WAQC review of measures installed (continued)
Home Counts Production Cosb
ldaho Non-Profits
Other
Pipes
Refrigerator
Vents
Wall lnsulation
Water Heater
Windows
Tota! ldaho Non-Profit Measures
$120
211
10,357
67
667
20
2,013
22,707$
1
2
1
1
1
1
1
Note: Dollars are rounded
Marketing Activities
Idaho Power provided educational materials to each CAP agency to help qualified customers who
receive weatherization assistance learn how to use energy efficiently. Included in the materials were
copies of the Idaho Power publications: Energ/ Efficiency Guide, Maintenance of Your High-Efficiency
Water Fixtures, and Energt Saving Tips,which describe energy conservation tips for the heating and
cooling seasons, saving water, and a pamphlet that describes the energy-saving benefits of using CFLs,
LEDs, and other tips for choosing the right lightbulb. Idaho Power developed and distributed a brochure
that provided information about both the WAQC program and Weatherization Solutions for Eligible
Customers progrztm. This was meant to help customers realize there is more than one way to qualifr for
weatherization services. Idaho Power actively informed customers about WAQC through energy and
resource fairs and other customer contacts including communication from its Customer Service Center.
Cost-Effectiveness
The WAQC program, while showing increases in savings and cost-effectiveness ratios, remains not
cost-effective. The program had a total UC B/C ratio of 0.73, and a TRC B/C ratio of 0.65.
New savings values were introduced in 2016that reflect an updated billing analysis completed in 2015.
This analysis considered pre- and post-weather normalized consumption in homes weatherized during
the2013-2014 program years from both WAQC and Weatherization Solutions for Eligible Customers
programs. The billing analysis was needed to reflect the increased replacement of forced-air electric
resistance heat systems with efficient heat pump systems, and to ensure that the proper level of savings
was captured for the average home. Variable-based degree-day analysis methods were used, consistent
with other regional billing data studies and with whole-house consumption analysis methods published
as part of the DOE's Uniform Methods project.
Table 12 shows the updated results that identiff the difference between homes that only received
weatherization versus homes that were weatherized and upgraded with an efficient heat pump.
Demand-Side Management 2016 Annual Report Page 103
Residential Sector-Weathe rization Assistance for Qual ified C ustomers ldaho Power Company
Table 12. 2016 savings values for WAQC program
Home Type
Single-family Homes ....
Manufactured Homes...
Multi-family Homes
Non-profit Buildings......
Weatherization only
kWh/project kWh/projecUft2
Weatherization and heating
system change
kWh/project kWh/projecUft2
4,154
4,418
nla
nla
1,797
1,7U
nla
nla
1.16
1.36
1.16
1.16
2.48
4.30
2.48
2.48
Table 12 also shows, as expected,weathenzation combined with the installation of an effrcient heat
pump results in savings nearly twice that from just installing weatherization measures. Manufactured
homes demonstrate a higher savings per square foot of weatherized space than single-family homes in
both projects where only weatherization measures were installed and cases where heating system
upgrades occurred.
Idaho Power used savings of 1.16 kwh/ft2 of weatherized heated space for multi-family projects where
only weatherization measures were installed and 2.48 kwh/ft2 where heating system were changed.
ln20l6 and previous progftlm years, there has been insufficient data from multi-family projects in both
the WAQC and Weatheization Solutions for Eligible Customers programs to conduct a billing analysis
so savings are assumed to be similar on a savings per square foot basis as single-family homes where
like measures were installed.
Idaho Power used savings of 1.16 kwh/ft2 of weatherized heated space for non-profit projects where
only weatherization measures were installed, which is the average per square foot savings values for
weatherized single-family homes from the updated billing analysis. It is not feasible at this time to
conduct a post-weatherization billing analysis or to create a commercial whole building simulation
model prior to weatherization for non-profit projects.
The initial phase for assessing cost-effectiveness occurs during the initial contacts between CAP agency
weatherization staff and the customer. In customer homes, the agency weatherization auditor uses the
EA5 to conduct the initial audit of potential energy savings for a home. The EA5 compares the
efficiency of the home prior to weatherization to the efficiency after the proposed improvements and
calculates the value of the efEciency change into a savings-to-investment ratio (SIR). The output of the
SIR is similar to the PCT ratio. If the EA5 computes an SIR of 1.0 or higher, the CAP agency is
authorized to complete the proposed measures. The weatherization manager can split individual measure
costs between Idaho Power and other funding sources with a maximum charge of 85 percent of total
production costs to Idaho Power. Using the audit form to pre-screen projects ensures that each
weatherization project will result in energy savings. The use of the audit tool is one of the primary
reasons that consistent results have been seen from recent billing analysis of weatherizationprojects.
The following recommendations from the IPUC OrderNo. 32788 were used for the 2016
cost-effectiveness analysis :
Page 104 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Weatherization Assistance for Qual ified Customers
. Applying a l00-percent net-to-gross (NTG) value to reflect the likelihood that WAQC
weatherization projects would not be initiated without the presence of a progftrm
o Claiming 100 percent of project savings
o Including an allocated portion of the indirect overhead costs
. Applying the l0-percent conservation preference adder
o Claiming $l of benefits for each dollar invested in health, safety, and repair measures
o Amortizing evaluation expenses over a three-year period
Gustomer Satisfaction and Evaluations
Idaho Power used independent, third-party verification companies to ensure the stated measures were
installed in the homes, and to discuss the program with these customers. In2016, home verifiers visited
36 homes, requesting feedback about the program. When asked how much customers learned about
saving electricity, 30 customers answered they learned "a lot" or "some." When asked how many ways
they tried to save electricity, 3l customers responded "a lot" or "some."
A customer survey was used to assess major indicators of customer satisfaction throughout the service
area. The 2016 Weatherization Programs Customer Survey was provided to all program participants in
all regions upon completion of weatherization in their homes. Survey questions gathered information
about how customers learned of the progrzrm, reasons for participating, how much customers learned
about saving energy in their homes, and the likelihood of household members changing behaviors to use
energy wisely.
Idaho Power received survey results from 238 of 243 households weatherized by the program in20l6.
Of the 238 completed surveys,227 were from Idaho customers and 11 were from Oregon customers.
Some highlights include the following:
o Over 37 percent of respondents learned of the program from a friend or relative, and another
almost 23 percent learned of the program from an agency flyer. Nearly 8 percent learned
about the weatheization program from direct-mail.
Over 84 percent of the respondents reported that their primary reason for participating in the
weatheization program was to reduce utility bills, and over 39 percent wanted to improve
the comfort of their home.
Over 73 percent reported they learned how air leaks affect energy usage, and just over
67 percent indicated they learned how insulation affects energy usage during the
w eatheization proc e s s.
Over 56 percent of respondents said they learned how to use energy wisely. Seventy-five
percent reported they were very likely to change habits to save energy, and almost 66 percent
reported they have shared all of the information about energy use with members of
their household.
a
a
Demand-Side Management 2016 Annual Report Page 105
Residential Sector-Weatherization Assista nce for Qual if ied Customers ldaho Power Company
o Over 87 percent of the respondents reported they think the weatheizationthey received will
significantly affect the comfort of their home, and almost 94 percent said they were very
satisfied with the program.
o Almost 86 percent of the respondents reported the habit they were most likely to change was
turning off lights when not in use, and 6l percent said that washing full loads of clothes was
a habit they were likely to adopt to save energy. Turning the thermostat up in the sunmer
was reported by over 53 percent of the respondents, and turning the thermostat down in the
winter was reported by 65 percent as a habit they and members of the household were most
likely to adopt to save energy.
A summary of the report is included in the Supplement 2: Evaluation.
2017 Program and Marketing Strategies
As in previous years, unless directed otherwise, Idaho Power will continue to provide financial
assistance to CAP agencies while exploring changes to improve program delivery. The company will
continue to provide the most benefit possible to special-needs customers while working with Idaho and
Oregon WAP personnel.
Idaho Power will continue to participate in the Idaho and Oregon state monitoring process of
weatherized homes and will continue to veriff approximately l0 percent of the homes weatherized
under the WAQC progftlm via certified home-verification companies.
lnZ}I7,Idaho Power will support the whole-house philosophy of the WAQC program and Idaho and
Oregon WAP by continuing to allow a $6,000 annual maximum average per-home cost. Based on the
required funding, Idaho Power estimates approximately 182 homes and four non-profit buildings in
Idaho will be weatherized, and approximately 1l homes in Oregon will be weatherizedin2}lT.
In Idaho during 2017,Idaho Power expects to contribute the base amount plus available funds from
2016 to total approximately $1,350,000 in weatherization measures and agency administration fees.
Of this amount, approximately $64,490 will be provided to the non-profit pooled fund to weatherize
buildings housing non-profit agencies that primarily serve qualified customers in Idaho.
Page 106 Demand-Side Management 2016 Annual Report
ldaho Power Company Residential Sector-Weatherization Solutions for Eligible Customers
Weatherization Solutions for Eligi ble Customers
2016 2015
Participation and Savings
Participants (homes)
Energy Savings (kwh)
Demand Reduction (MW)
232
621,653
nla
171
432,958
nla
Program Gosts by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
$1,226,540
$56,571'
$40,681
$1,323,793
$1,204,147
$0
$39,122
$1,243,269Total P ram Costs-AllSources
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.130
$0.130
$0.1 75
$0.1 75
BenefiUcost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
0.59
0.70
0.45
0.50
* Oregon Rider charges were reversed and charged to the ldaho Rider in February 2017
Description
Weatherization Solutions for Eligible Customers is an energy efficiency program designed to serve
Idaho Power residential customers in Idaho whose income falls between 175 percent and250 percent of
the most current federal poverty level. Initiated in 2008, the program is designed to mirror the WAQC
program. These customers often do not have disposable income to participate in other residential energy
efficiency programs, and they typically live in similar housing as WAQC customers.
Potential participants are interviewed by a contractor to determine household occupant income
eligibility, as well as to confirm the home is electrically heated. If the home is a rental, the landlord must
agree to maintain the unit's current rent for a minimum of one year, and to help fund a portion of the
cost of weatherization. If the customer is eligible, an auditor inspects the home to determine which
upgrades will save energy, improve indoor air quality, and/or provide health and safety for the residents.
To be approved, energy efficiency measures and repairs must have a SIR of 1.0 or higher, interact with
an energy-saving measure, or be necessary for the health and safety of the occupants.
The Weatheization Solutions for Eligible Customers progftrm uses a home audit tool called the
HATl4.l which is similar to the EA5 audit tool used in WAQC. The home is audited for energy
efficiency measures and the auditor proposes upgrades based on the SIR ratio calculated by HATl4.1.
As in WAQC, if the SIR is 1.0 or greater, the contractor is authorized to upgrade that measure. Measures
considered for improvement are window and door replacement, ceiling, floor and wall insulation,
HVAC repair and replacement, water heater repair and replacement and pipe wrap. Also included is the
potential to replace lightbulbs and refrigerators. Contractors invoice Idaho Power for the project costs
and if the home is a rental, a minimum landlord payment of l0 percent of the cost is required.
Demand-Side Management 2016 Annual Report Page 107
Residential Sector-Weatherization Solutions for Eligible Customers ldaho Power Company
Idaho Power's agreement with contractors includes a provision that identifies a maximum annual
average cost per home for the progftrm. The intent of the maximum annual average cost is to allow
Contractors the flexibility to service homes with greater or fewer weatherization needs. It also provides a
monitoring tool for Idaho Power to forecast year-end outcomes.
Program Activities
In20l6, a new contractor provided weatherization services to customers residing in Lemhi County,
Idaho. Energy Solutions weatherized two homes in2016 for the program with an average of
approximately $4,125 each. With the addition of this new contractor, Idaho Power offers the
Weatherization Solutions for Eligible Customers in all of its Idaho service area.
In 2016, the five contractors weatherized232Idaho homes for the program. In eastern Idaho, contractors
Savings Around Power and Energy Solutions weatherized 26 homes. In Idaho Power's Canyon-West
Region, Metro Contractors weatherized 56 homes. HEM-LLC weatherized 36 homes in south central
Idaho, and Power Savers weatherized 114 homes in the Capital Region. Of those 232 homes
weatherized, 148 were single-family and manufactured homes and 84 were low income multi-family
apartments where LEDs, showerheads, kitchen and bath sink aerators, indoor clotheslines, and smoke
detectors were installed.
Marketing Activities
Marketing was adjusted in 2016 to reach more customers who live in electrically heated homes and
income-eligible households to increase participation in the program. Inserts were included in
263,625 residential bills in February arrd 367 ,222 bills in October. The program was promoted
throughout the year at seasonal, resource, and conservation fairs, as well as at other events targeting
people with limited incomes, including seniors. Ads and articles promoted the program in the Seniors
BlueBook, Healthy ldaho Magazine,Idaho Senior News, and the ldaho State Journal boomers' edition.
The program was also mentioned in Idaho Power's winter Energ't Effciency Guide.
Idaho Power's community relations representatives and customer representatives promoted the program
at meetings in their communities, with specific emphasis on smaller Idaho communities. The program
specialist and customer representatives promoted the program to home healthcare provider groups,
religious groups, and members of the Idaho Nonprofit Center. Customer representatives used updated
brochures (in English and Spanish) that included current income qualifications and location-specific
contractor information. New contractor door hangers and flyers were also created so the program could
be promoted by canvassing specific neighborhoods. Weatherization tips were also mentioned in various
social media postings.
Cost-Effectiveness
While showing increases in savings and cost-effectiveness ratios from updated billing analysis and
the addition of cost-effective direct-install options, the WAQC program remains not cost-effective.
Ttre2016 program total UC B/C ratio is 0.59, and a TRC B/C ratio is 0.70. New savings values were
introduced for 2016 that reflect an updated billing analysis completed in 2015 that analyzed pre- and
post-weather normalized consumption in homes weatherized dwing the2013-2014 program years from
Page 108 Demand-Side Management 2016 Annual Report
ldaho Power Company Residentia I Sector-Weatherization Sol utions for El ig ible C ustomers
both WAQC and Weatherization Solutions for Eligible Customers. The WAQC program section in this
report offers a discussion of the billing analysis changes from previous versions.
Table 13 shows the updated savings results that identiff the difference between homes that only
received weatherization versus homes that were weatherized and upgraded with an efficient heat pump.
Table 13. 2016 savings values forWeatherization Solutions for Eligible Customers program
Home Type
Single-family Homes.
Manufactured Homes
Multi-family Homes....
Weatherization
kWh/project kWh/projecUft2
0.83
0.39
0.83
Weatherization and heating
system change
kWh/project kWh/projecUft2
,453
897
nla
6,32',1
5,355
nla
3.47
4.50
3.47
Similar to billing analysis results for WAQC, weatherization combined with the installation of an
efficient heat pump results in savings nearly trvice that from just installing weatherization measures.
Manufactured homes demonstrate a higher savings per square foot of weathenzed space than single
family homes in cases where both weatherization and heating system upgrades occurred.
Idaho Power used savings of .83 kWh/ft2 of weatherized heated space for multi-family projects where
only weatherization measures were installed and 3.47 kwVff where heating system where changed.
Prior to 2015, insufficient data from multi-family projects existed to conduct a billing analysis so
savings are assumed to be similar on a savings per square foot basis as single-family homes where like
measures were installed.
Weatherization Solutions for Eligible Customers projects, similar to WAQC program guidelines, benefit
from a pre-screening of measures through a home audit process. The home audit process ensures that
there is an adequate number of kWh savings to justiff the project and provides more consistent savings
for billing analysis. See WAQC cost-effectiveness for a discussion of the audit and prescreening process
which are similar for both progrirms.
For further details on the overall program cost-effectiveness assumptions, see Supplement l
Cost-Effectiveness.
Customer Satisfaction and Evaluations
A2016 customer survey was provided to all progrirm participants upon completion of weatherization in
their homes. Survey questions gathered information about how customers leamed of the program,
reasons for participating, the amount of information customers learned about saving energy in their
homes, and the likelihood that household members would change their behavior to use energy wisely.
Additionally, demographic information was gathered to determine future marketing strategies.
Idaho Power received survey results from 130 of the 232 households weatherized by the program in
2016. Some key highlights include the following:
Demand-Side Management 2016 Annual Report Page 109
Residential Sector-Weatherization Solutions for Eligible Customers ldaho Power Company
Almost 27 percent of respondents leamed of the program through a letter in the mail and
another 22 percent leamed of the program from a friend or relative.
Over 86 percent of the respondents reported their primary reason for participating in the
weatherization program was to reduce utility bills.
Almost 80 percent indicated they leamed how insulation affects energy usage during the
weatherization process, and over 85 percent reported they learned how air leaks affect energy
usage. Another almost 60 percent of respondents said they leamed how to use energy wisely.
Over 79 percent reported they were very likely to change habits to save energy, and over
71 percent reported they have shared all of the information about energy use with members
of their household.
o Almost 91 percent of the respondents reported they think the weatherizationthey received
will significantly affect the comfort of their home, and nearly 92percent said they were very
satisfied with the program.
A summary of the report is included in Supplement 2: Evaluation.
Two independent companies performed random verifications of weatherized homes and visited with
customers about the program.ln20l6,35 homes were verified, and 23 (66 percent), of those customers
reported they learned "a lot" or "some" about saving electricity in their home. Another 33 customers
(95 percent) reported they had tried "a lot" or "some" ways to save energy in their home.
2017 Program and Marketing Strategies
Idaho Power will update brochures to help spread the word about the program in all communities.
Additional marketing for the progftrm will include bill inserts and advertisements in Healthy Idoho
Magazine, Seniors BlueBook,Idaho Senior News, and Idaho State Journal boomers, edition.
Idaho Power will send a direct-mail letter to targeted residential customers mid-year, and use social
media in an effort to reach a more customers. Customer testimonials will be posted online, and the door
hangers produced late in 2016 will continue to be used when canvassing neighborhoods.
a
a
Page 1 10 Demand-Side Management 2016 Annual Report
ldaho Power Company Commercial/l ndustrial Sector Overview
Commercia!/lndustrial Sector Overuiew
Idaho Power's commercial sector consists of over 69,341customers. ln20l6, the commercial sector's
number of customers increased by 830, an increase of a little over 1 percent from 2015. The energy
usage of commercial customers varies from a few kWh each month to several hundred thousand kWh
per month. The commercial sector represents 28 percent of Idaho Power's actual total electricity sales.
The industrial and special contracts customers are Idaho Power's largest individual energy consumers.
There are l2l Rate 19 and special contract industrial customers. These customers account for
approximately 23 percent of Idaho Power's total electricity sales.
In June 2016, the three Commercial and Industrial Energy Effrciency programs were combined into a
single program. Previously, the programs were: Building Efftciency, Custom Efficiency, and Easy
Upgrades. The measure offerings to the customers remained relatively unchanged with prescriptive
measures for new construction and major renovations, custom incentives for complex projects,
and prescriptive measures for simple retrofits. The programs were combined with the intention to clarify
program offerings and to improve marketing to customers. The combined pro$am continues to be
successful, with a reported overall savings of 88,161 MWh on 1,903 projects.
The 2016 season was the second year of the internally managed Flex Peak Program. The results were
greatly improved from 2015 as was participation, including 65 participants enrolled with 137 sites in the
progftrm. Of those 137 sites, 67 were new-a 90 percent increase over 2015. Idaho Power also offers the
statutory-required Oregon Commercial Audits program to medium and small commercial customers.
The program identifies opportunities for commercial building owners to achieve energy savings.
Table 14. 2016 commercial/industrial program summary
Program
Total Cost Savings
DemandParticipants Utility Resource Energy (kWh) (MW)
Demand Response
Flex Peak Program
Total....
Energy Efficiency
Custom Projects (Custom Efficiency)......
Green Motors-lndustrial
New Construction (Building Efficiency) ...
Oregon Commercial Audits
Retrofits (Easy Upgrades).......................
Total ..................
137 sites $42
42
nla,997
,997
767
767
$
$
,997
,997
767
767
196
14
116
7
1,577
projects
projects
pOects
audits
projects
$ 16,123,619$ 7,982,624
$
1,93'.t,222 4,560,826
7,7'.t7 7,7',t7
5,040,190 8,038,791
$ 14,961,753 $ 28,730,952
47,518,871
123,700
12,393,249
nla
28,124,779
88,160,599 42
Note: See Appendix 3 for notes on methodology and column definitions
Customer Satisfaction and Evaluations
Customer satisfaction research by sector includes the Idaho Power quarterly customer relationship
surveys that ask questions about customer perceptions related to Idaho Power's energy efficiency
Demand-Side Management 2016 Annual Report Page 111
Commercial/l ndustrial Sector Overview ldaho Power Company
programs. Sixty-five percent of Idaho Power's large commercial and industrial customers surveyed in
2016 for the Burke Customer Relationship Survey indicated Idaho Power was meeting or exceeding
their needs in offering energy efficiency programs. Sixty-one percent of survey respondents indicated
Idaho Power was meeting or exceeding their needs with information on how to use energy wisely and
efficiently. Seventy-four percent of respondents indicated Idaho Power was meeting or exceeding their
needs by encouraging energy efficiency with its customers. Overall, 78 percent of the large commercial
and industrial survey respondents indicated they have participated in at least one Idaho Power energy
efficiency program. Of the large commercial and industrial customers surveyed and who had
participated in at least one Idaho Power energy efficiency program, 98 percent are "very" or
o'somewhat" satisfied with the program. In2016, offering energy efficiency programs was one of the
large commercial and industrial top five attributes with a positive change in the Burke Customer
Relationship Survey.
The results from surveying Idaho Power's small business customers indicated 5l percent of these
customers said Idaho Power was meeting or exceeding their needs in offering energy efficiency
programs. Fifty-four percent of survey respondents indicated Idaho Power was meeting or exceeding
their needs with information on how to use energy wisely and efficiently. Sixty-three percent of
respondents indicated Idaho Power was meeting or exceeding their needs with encouraging energy
efficiency with its customers. Overall, 39 percent of the small business survey respondents indicated
they have participated in at least one Idaho Power energy efficiency program. Of small business survey
respondents who have participated in at least one Idaho Power energy efficiency program, 92 percent are
"very" or "somewhat" satisfied with the program.
Forty-one percent of the Idaho Power business customers included in the 2016 J. D. Power ond
Associates Electric Utility Business Customer Satisfaction Study indicated they are familiar with
Idaho Power's energy efficiency programs.
Training and Education
Technical training and education continue to be important in helping Idaho Power commercial and
industrial customers identifu where they may have energy efficiency opportunities within their facilities.
These activities increase awareness and participation in existing commercial and industrial energy
efficiency and demand response programs, and enhance customer satisfaction regarding the company's
energy effi ciency activities.
Educating commercial and industrial customers requires working with and supporting multiple
stakeholders and organizations. Examples of key stakeholders include the Integrated Design Lab (IDL),
BOMA, USGBC, ASHRAE, and International Building Operators Association (IBOA). Through
funding provided by Idaho Power, the IDL performed several tasks aimed at increasing the energy
efficiency knowledge of architects, engineers, trade allies, and customers. Specific activities included
sponsoring a Building Simulation Users Group (BSUG), conducting Lunch & Learn sessions held at
various design and engineering firms, and offering a Tool Loan Library (TLL).
Idaho Power also used two newsletters to educate and inform our customers about energy effrciency
Energt at Work, which is new in20l6,was mailed to commercial and industrial customers twice in
Page 112 Demand-Side Management 2016 Annual Report
ldaho Power Company Commercial/l ndustrial Sector Overview
2016; the major customer representatives emailed Energt Insights to 400 of Idaho Power's largest
industrial customers each quarter.
Idaho Power delivered eight technical classroom-based training sessions in2016. Of the eight sessions,
one was a two-day class, and the others were one-day classes. Topics included industrial refrigeration,
energy auditing, an introduction to unitary A"/C, advanced unitary A/C, pump systems, motors, variable
speed drives, and commercial refrigeration. A schedule of training events is posted on Idaho Power's
website and marketed through Energt at Work and Energt Insights. Commercial and Industrial Energy
Effrciency personnel or the major customer representatives also give an overview of the commercial and
industrial programs during each technical training session oflered to commercial and
industrial customers.
The level of participation in 2016 remained high, with2lT attendees. Customer feedback indicated the
average satisfaction level was 94 percent.
Idaho Power's average cost to deliver trainings in20l6 was approximately $5,300 per class.
For NEEA's 2015 to 2019 funding period, Idaho Power chose not to participate in NEEAs industrial
trainings. Prior to the current funding period from 2010 to 2014, NEEA offered an average of
nine trainings per year at an approximate cost of $22,000 per class. By Idaho Power providing these
trainings directly to Idaho Power customers, the company has realized significant cost reduction for
its customers.
Idaho Power posted prior years' webinar recordings and related PDFs on the commercial and industrial
training page on the Idaho Power website. Also, on Idaho Power's industrial training page is a listing of
all IBOA events. Idaho Power covered at least 50 percent of cost for Idaho Power customers to take
part in their educational classes including the Building Operator Certification Level 1, consisting of
eight day-long classes, and Level 2, consisting of seven day-long classes. Ln2016,42 customers
attended the Level 1 classes, and eight attended the Level 2 classes.
Field Staff Activities
Idaho Power field staff are on-site with customers each day. The field staff uses a variety of
Idaho Power-developed programs, tools, and services to help customers with their energy-related
questions and challenges. The customer representatives and major customer representatives have
specific goals related to proactive activities, such as a specific number of visits or projects, designed to
engage commercial and industrial customers in the energy efficiency. Additionally, program specialists
and engineers work closely with customer representatives and major customer representatives to use
their established relationships with customers. Customer representatives and major customer
representatives distribute informational materials to trade allies and other market participants who,
in turn, support and promote Idaho Power's energy eff,rciency progftrms.
Customers regularly ask how to get the most out of their energy dollar. Idaho Power staff has been
trained to properly advise customers in the wise use of energy-specific energy effrciency measures and,
when needed, can recommend where to find answers. Idaho Power is equipped with experienced
Demand-Side Management 2016 Annual Report Page '113
Commercial/!ndustrial Sector Overview ldaho Power Company
engineers, technically proficient personnel, and an extensive network of nationally recognized
organizations and energy efficiency clearing houses to handle energy-related questions.
Page 114 Demand-Side Management 2016 Annual Report
ldaho Power Company Com mercial/l nd ustrial Sector-C& I Energy Efficiency Prog ram
Commercial and lndustrial Energy Efficiency Program
2016'2015'
Participation and Savings
Participants (prgects)
Energy Savings (kwh)**
Demand Reduction (MW)
1,903
88,160,599
nla
1,463
102,073,910
nla
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$14,319,999
$508,538
$125,500
$14,954,036
$14,629,149
$798,424
$97,921
$15,525,494
Program Levelized Gosts
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$0.014
$0.026
$0.014
$0.031
BenefiUcost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
4.67
2.81
4.48
2.13
*Metrics for each option (New Construction, Custom Projects, and Retrofits) are reported separately in appendices and in Supplement 1
Cost-Effectiveness.*2016 total includes 123,700 klMh of energy savings from 14 Grcen Motors projects.
Description
Three major program options targeting different energy efficiency projects are available to
commercial/industrial customers in the company's Idaho and Oregon service areas.
C usto m P roj ects (C u sto m Effi c ien cy)
The Custom Projects option incentivizes energy efficiency modifications for new and existing facilities.
The goal is to encourage commercial and industrial energy savings in Idaho and Oregon service areas by
helping customers implement energy efficiency upgrades. Incentives reduce customers' payback periods
for customize modifications that might not be completed otherwise. The Custom Projects option offers
an incentive level 70 percent of the project cost or 18 cents per kWh for first year estimated savings,
whichever is less. The Custom Projects option also offers energy auditing services to help identify and
evaluate potential energy saving modifications or projects.
Interested customers submit applications to Idaho Power for potential modifications that have been
identified by the customers, Idaho Power, or by a third-party consultant. Idaho Power reviews each
application and works with the customer and vendors to gather suffrcient information to support the
energy-savings calculations.
Once completed, customers submit a payment application; in some cases, large, complex projects may
take as long as two years to complete. Every payment application is verified by Idaho Power staffor an
Idaho Power contractor. All lighting modifications utilize the Idaho Power lighting tool to
determine incentive.
Demand-Side Management 2016 Annual Report Page 1 15
Com mercial/l ndustrial Sector-C& I E nergy Efficiency Progra m ldaho Power Company
Each project is reviewed to ensure energy savings are achieved. Idaho Power engineering staff or a
third-party consultant verifies the energy savings methods and calculations. Through the verification
process, end-use measure information, project photographs, and project costs are collected.
On many projects, especially the larger and more complex projects, Idaho Power or a third-party
consultant conducts on-site power monitoring and data collection before and after project
implementation. The measurement and verification process helps ensure the achievement of projected
energy savings. Verifying applicants' information confirms energy savings are obtained and are within
program guidelines. Ifchanges in scope take place in a project, a recalculation ofenergy savings and
incentive amounts occurs based on the acfual installed equipment and performance. The measurement
and verification reports provided to Idaho Power include a verification of energy savings, costs,
estimates of measure life, and any final recommendations.
New Construction (Building Efficiency)
The New Construction option enables customers in Idaho Power's Idaho and Oregon service areas to
apply energy-efficient design features and technologies in new commercial or industrial construction,
expansion, or major remodeling projects. New construction and major renovation project design and
construction life is much longer than small retrofits and often encompasses multiple calendar years.
Originated in2004, the program currently offers a menu of measures and incentives for efficient
lighting, cooling, building shell, controls, appliances, and refrigeration options. These measures may
otherwise be lost opportunities for savings on customers' projects.
Twenty-four prescriptive measures are offered: interior lighting, exterior lighting, daylight photo
controls, occupancy sensors, high-efficiency exit signs, efficient A/C and heat pump units, efficient
variable refrigerant flow units, efficient chillers, air-side economizers, direct evaporative coolers,
evaporative pre-coolers on air-cooled condensers, reflective roof treatment, energy-management control
systems, guest room energy-management systems, HVAC variable-speed drives, kitchen hood
variable-speed drives, onion/potato shed ventilation variable-speed drives, efficient laundry machines,
ENERGY STAR@under-counter dishwashers, ENERGY STAR commercial dishwashers, refrigeration
head-pressure controls, refrigeration floating-suction controls, efficient condensers, and smart
power strips.
Retrofits (Easy U pg rades)
The Retrofits option is Idaho Power's prescriptive measure option for existing commercial and
industrial facilities. This part of the program encourages commercial and industrial customers in Idaho
and Oregon to implement energy efficiency upgrades by offering incentives on a defined list of
measures. Eligible measures cover a variety of energy-saving opportunities in lighting, HVAC,
building shell, variable-frequency drives (VFD), food-service equipment, and other commercial
measures. Customers can also apply non-standard lighting incentives. A complete list of the measures
offered through Retrofits (Easy Upgrades) is included in Supplement l: Cost-Effectiveness.
Page 1 16 Demand-Side Management 2016 Annual Report
ldaho Power Company Com mercial/l nd ustrial Sector-C& I E nergy Eff iciency Prog ra m
Program Activities
Custom Projects
Incentive levels for the non-lighting projects remained the same in20l6 at l8 cents per kWh of first year
savings with a 70-percent project cost cap on the incentive.
The Custom Projects option had another very successful year with a total of 196 projects, including 11
in Oregon, completed by 103 customers. However, related energy savings decreased in 2016 by
14 percent over 2015, from 55,186 MWh to 47,519 MWh. Idaho Power also received 248 new
applications representing a potential of 61,240 MWh of savings on future projects.
Idaho Power made the following tariff changes in20l6: The required 100,000 kWh minimum savings
was removed to allow for projects that may not meet that threshold to receive a Custom Projects
incentive, such as Streamlined Custom Efficiency (SCE). The three-year term requirement was
removed for the self-direct projects, which eliminates the need to file for tariff changes for every new
three-year term.
Custom Projects may reach some level of saturation through program maturity, over 95 percent of the
large-power service customers have participated in the program. With the high percentage of industrial
customers who have taken advantage of the program, deeper energy savings may be challenging to
achieve. The company is addressing this ongoing challenge in several ways by continuing to use
multiple channels to reach customers and to encourage new energy-saving modifications. The company
has expanded the cohort offerings, SCE, and expanded its ability to conduct energy audits through an
expanded list of engineering firms.
Table 15 indicates the program's 2016 annual energy savings by primary project measures
Table 15. 2016 Custom Projects annualenergy savings by primary project measure
Program Summary by Measure Number of Projects kWh Saved
Compressed Air
Lighting ........
Refrigeration
HVAC...........
Commissioning
Controls
Pump ...............
117
11
6
18
7
1
3
32
1
196
9,386,277
23,681,463
4,839,312
2,726,482
2,739,491
224,756
708,555
3,158,906
53,629
47,518,871
VFD....
Other...
Total ".
" Does not include Green Motor lnitiative project counts and savings.
Facility energy auditing, customer technical training, and education services are key components used to
encourage customers to consider energy efficiency modifications. The Municipal Water Supply
Optimization Cohort (MWSOC) and Wastewater Energy Efficiency Cohort (WWEEC) program
offerings are also driving a significant number of new projects in addition to increasing vendor
engagement from the SCE offering. The 2016 activities in the key components are described below.
Page 117Demand-Side Management 2016 Annual Report
Com mercial/l ndustrial Sector-C&l Energy Efficiency Prog ram ldaho Power Company
Facility Enerry Auditing
Idaho Power funds the cost of engineering services, up to $3,500, for conducting energy scoping audits
to encourage its larger customers to adopt energy efficiency improvements. Currently, there are
l1 different firms on contract to provide scoping audits and general energy efhciency engineering
support services.
ln2016,Idaho Power consultants completed 25 scoping audits and two detailed audits on behalf of
Idaho Power customers. These audits identified over 20,000 MWh of savings potential. Most of the
customers engaged in these audits used the information to move forward with projects or expressed
interest in moving forward in the near future.
Program Education and Offerings
Custom Projects engineers and the major customer representatives set up numerous visits with the large
commercial and industrial customers in 2016. The visits ranged from commercial/industrial efficiency
program training to a comprehensive targeted technical training sessions for a larger audience on
potential energy-saving opportunities for different measure types, such as refrigeration, pumps and fans,
compressed air, HVAC, lighting, etc. In addition to the eight comprehensive targeted technical training
sessions that were held by Idaho Power, Custom Projects engineers also gave presentations on
Idaho Power programs and offerings at a multi-industrial customer program training sessions, such as
the Northwest Chapter of American Association of Airport Executives Airfield and Facilities
Management Conference, the International Society of Healthcare Engineers (ISHE) Conference,
the Energy Community Partnership Workshop facilitated by Mountain Home Air Force Base, and the
Idaho Green Building and Energy Conference.In2016, Custom Projects continued three offerings to
increase the total program savings-WWEEC, MWSOC, and SCE. A new, fourth offering launched in
November 2016-Continuous Energy Improvement (CEI) Cohort for Schools.
Wastewater Energy Effrciency Cohort
In January 2014, Custom Projects launched WWEEC, its third program offering since 2013, to increase
the total progftlm savings. WWEEC is a cohort training approach to low-cost or no-cost energy
improvements. WWEEC is a two-year engagement with 1l Idaho Power service area municipalities and
ended in2016. WWEEC provided a series of five technical training workshops with a cohort training
approach. In addition, WWEEC provided energy audits in conjunction with a qualified wastewater
system expert and an energy management assessment conducted by a strategic energy management
professional for each participating facility. Customers were able to immediately implement low-cost and
no-cost energy efficiency improvements by actions as simple as turning off equipment or adjusting
control points for systems. They also implemented many energy management principles,
including forming an energy team, setting energy goals, and establishing energy policies in their
organization for persistence of savings. Energy savings were tracked via Idaho Power-provided,
third-party software using an energy model for each facility. WWEEC participants also completed
several capital projects that received separate incentives from our Commercial and Industrial Energy
Efficiency Program. Additionally, multiple pre-planning meetings were held with consultants and
municipalities for upcoming new wastewater construction projects.
Page 118 Demand-Side Management 2016 Annual Report
ldaho Power Company Commercial/lndustrial Sector-C&l Energy Efficiency Program
Due to involvement with our WWEEC, Custom Projects engineers also set up multiple progmm
informational meetings with the area civil engineering firms specializingin water and wastewater
designs to educate them on the Commercial and Industrial Energy Efficiency Program, audit process,
energy efficiency opportunities, and available tools and resources. Presentations on Idaho Power
offerings were given at a multi-industrial customer program training session in Boise, the annual
Southwest Idaho Operators Section (SWIOS) Conference, the national annual Water Environment
Federation Technical Exhibition and Conference (WEFTEC) in New Orleans, and Idaho Power had a
booth at the Pacific Northwest Section American Water Works Association (PNWS-AWWA)
regional conference.
Year-one incentives and savings totaled $57,559 md2,561,177 kWUyear. In all cases, the incentive was
capped at 70 percent of the eligible costs. Year-one incentives and savings were processed in2016.
Additionally, some WWEEC participants completed capital projects that were encouraged and discussed
in the workshops and energy audits. These capital projects' savings are captured separately and not
included in the above number. Year-two of the offering consisted of phone call check-ins with the
participants and model data updates. Year-two incentives and savings will be processedin2}lT.
Municipal Water Supply Optimization Cohort
In September 2015, Idaho Power held a recruiting/training session for municipal water supply operators
and public works personnel garnering interest in a third Strategic Energy Management cohort-
the MWSOC, similar to WWEEC but for clean water operators. The program officially launched in
January 2016. The goal of the cohort is to equip water professionals with the skills necessary to identiff
and implement energy efficiency opportunities on their own, and to ensure that these energy and cost
savings are maintained long term.
A series of three workshops were held in the Twin Falls area with representatives from the
15 participating organizations. Sessions included technical training, hands-on learning exercises to
demonstrate simple low-cost and no-cost actions to diagnose problems and save energy,
and peer-to-peer sharing of lessons learned as the classes progressed. MWSOC provided energy audits
of the participants' facilities. Customers were able to immediately implement low-cost and no-cost
energy efficiency improvements by actions as simple as changing pressure regulating valve (PRV)
settings or well level adjustments. Participants had engineering support between each workshop,
facilitated by an expert team of energy engineers with specific experience in optimizing water supply
systems. Participants all received tools, such as a baseline hydraulic model (updated and modernized
with the energy modules loaded), a mass balance for water, and an energy map showing locations of
stored and lost energy, as well as the energy footprint of the various pumps within each system. A top
down baseline energy model was constructed for each participant that uses electric data normalized for
system operating data and weather. The baseline energy model will be used in conjunction with
on-going actual energy, production and weather datato determine the energy savings for the offering.
Continuous Energy Improvement Cohort for Schools
In November 2016,Idaho Power held a recruitingitraining session for school district personnel garnering
interest in this cohort. Representatives from l9 school districts attended. The session introduced the
Demand-Side Management 2016 Annual Report Page 1 19
Com mercial/l nd ustrial Sector-C&l E nergy Efficiency P rog ram ldaho Power Company
upcoming cohort whose goal is to equip district personnel with hands-on training and guidance to help
get the most out of their systems while reducing energy consumption. Idaho Power and the company's
consultants gave an overview what Continuous Energy Improvement is and how numerous low-cost or
no-cost measures can be uncovered in schools. By 2016 year-end, 9 school districts have signed up for
the cohort. The Cohort for Schools Kickoff Workshop is scheduled for late January 201.7, in Boise with
a final Report-out Workshop to be scheduled in December 2017. Energy savings for this offering are
tracked with multi-variant regression models that are custom-built for each participating facility and
based on historical utility data and current operations.
Streamlined Custom Effi ciency
The SCE offering was initially started in20l3 and continues to keep vendor engagement high and
provides custom incentives for small compressed air system improvements, fast-acting doors in
cold-storage spaces, refrigeration controllers for walk-in coolers, and process-related VFDs.
This offering targets projects that may have typically been too small to participate in the Custom
Projects due to the resources required to adequately determine measure savings. Idaho Power contracted
with a third party to manage SCE data collection and analysis for each project. In2016, the SCE
offering processed 42 projects, totaling 2,837,200 kWh per year of savings and $399,523 in
incentives paid.
New Construction
The New Construction option completed 116 projects, the largest total number of projects completed in
a calendar year, resulting in 12,393,249 kWh in annual energy savings in Idaho and Oregon. The total
number of projects increased by over 43 percent from 8l projects in 2015.
Maintaining a consistent offering is important for large projects with long construction periods,
though changes are made to enhance customers' options or to meet new code changes. Idaho Power
ideally tries to keep the New Construction option consistent by making less frequent changes,
approximately every other year. The option was modified in mid-2016 to include the addition of
four new measures; evaporative pre-coolers on air-cooled condensers, kitchen hood variable-speed
drives, oniorVpotato shed ventilation variable-speed drives, and smart-strip power strips.
Idaho Power contracted with ADM in 2015 to update the Technical Reference Manual (TRM) to address
code changes that occurred January 1,2015 in Idaho. The revised TRM provided updated savings for
existing measures and savings for new measures that were added to the program. Minor modifications
were also made to several existing measures to update requirements based on the code changes.
Thirty projects received the Professional Assistance Incentive, an incentive given to architects and/or
engineers for supporting technical aspects and documentation of the project, in20l6 (equal to 10 percent
of the participant's total incentive, up to a maximum amount of $2,500) compared to nine projects
in 2015.
ln2016,Idaho Power continued its contract with GreenSteps to target the commercial real estate
industry by continuing to support the Kilowatt Crackdown* competition past participants. The original
competition, which included benchmarking each building in ENERGY STAR@ Portfolio Manager,
Page 120 Demand-Side Management 2016 Annual Report
Idaho Power Company Com mercial/l nd ustrial Sector-C& I E nergy Efficiency Prog ra m
encouraged builders to implement low-cost and no-cost efficiency measures. Idaho Power also expanded
engagement with participants through Strategic Energy Management (SEM). GreenSteps worked with
26 buildings in Boise and Ketchum, and six property management firms. A summary of the report is
located in Supplement 2: Evoluations.
Idaho Power customer representatives visited 20 architectural and engineering firms in Boise, Meridian,
Nampa, Hailey, Ketchum, Twin Falls, and Pocatello in 2016. Customer representatives visited with
100 professionals total to build relationships with the local design community, and to discuss
Idaho Power's commercial and industrial energy efficiency programs.
Retrofits
The Retrofits option experienced increases in participation and energy savings in2016. Some of the
increase was attributed to the mid-June program change to adjust the screw-in LED incentive.
The option received a noticeable number of projects with screw-in LED product before that change
became effective. This also resulted in increased energy savings. Overall, Retrofits received more
LED-only projects, which had a significant contribution to energy savings.
Several measure changes were implemented mid-year. The most notable changes were to adjust the
screw-in LED incentive, to add the tube LEDs (TLED), and to add seven non-lighting measures to the
incentive menu.
For the Retrofits option, Idaho Power facilitated eight workshops across the Idaho Power service area
targeting contractors and large customers. The purpose of the workshops was to review option updates
with market participants.
Idaho Power staff and contractors contacted over 195 trade allies to respond to inquiries,
strengthen relationships, encourage participation, increase knowledge of the incentives, and receive
feedback about the market, and individual experiences. This targeted outreach was to electrical
contractors, electrical distributors, HVAC contractors, and food service equipment suppliers.
Idaho Power continued its contracts with Evergreen Consulting Group, LLC, Honeywell, Inc., and RM
Energy Consulting to provide ongoing progftrm support for lighting and non-lighting reviews and
inspections as well as trade ally outreach.
Marketing Activities
Most marketing activities engaged in for the Commercial and Industrial Energy Effrciency Program can
be found in the Marketing section of this report. Below are the 2016 activities specific to the option
within the overall program.
Custom Projects
Idaho Power's Custom Projects option is unique from the company's other energy efficiency options by
providing individualized energy efficiency solutions to a somewhat limited number of customers.
Idaho Power's major customer representatives often act as the company's sales force.
Marketing supports the major customer representatives by providing written program materials to help
Demand-Side Management 2016 Annual Report Page 121
Com mercial/l nd ustrial Sector-C&l Energy Efficiency Prog ra m ldaho Power Company
them inform customers of the measures and benefits available to them. Idaho Power presented the
Simplot Don Plant in Pocatello an incentive check for $197,335 toward energy efficiency upgrades to a
pumping project.
New Construction
Idaho Power placed ads in the Idaho Association of General Contractors membership directory specific
to the New Construction option. The New Construction brochure was also updated to include a list of
current measures and provided to customers planning new construction and major renovation projects.
Idaho Power alerted the media to its presentation of a cash incentive to Vallivue School District 139.
During a board meeting, the School District accepted a check for more than $193,000 it had earned for
adopting energy-efficient construction measures at two schools in Caldwell, Idaho.
Retrofits
Ads thanking contractors for their participation ran in numerous papers in December 2015,
and continued in the Business Insider, Southeast ldaho Business Journal,Idaho Business Review,
and Business News within the Blackfoot Morning-News in January 20l6.Idaho Power also ran an ad
promoting energy-efficient Retrofit incentives in the January Boise Chamber of Commerce newsletter
Cost-Effectiveness
Custom Projects
All projects submitted through the Custom Projects option must meet cost-effectiveness requirements,
which include TRC, UC, and PCT tests from a project perspective. The program requires all costs
related to the energy efficiency implementation and energy-savings calculations are gathered and
submiued with the program application. Payback is calculated with and without incentives, along with
the estimated dollar savings for installing energy efficiency measures. As a project progresses,
any changes to the project are used to recalculate energy savings and incentives before the incentives are
paid to the participant. To aid in gathering or veriffing the data required to conduct cost-effectiveness
and energy-savings calculations, third-party engineering firms are sometimes used via a scoping audit,
detailed audit, or engineering measurement and verification services available under the Custom
Projects option. Details for cost-effectiveness are in Supplement I: Cost-Effectiveness.
New Construction
To calculate energy savings for the New Construction option, Idaho Power verifies the incremental
efficiency of each measure over a code or standard practice installation baseline. Savings are calculated
through two main methods. When available, savings are calculated using actual measurement
parameters, including the efficiency of the installed measure compared to code-related efficiency.
Another method for calculating savings is based on industry standard assumptions, when precise
measurements are unavailable. Since the New Construction option is prescriptive and the measures are
installed in new buildings, there are no baselines of previous measurable kWh usage in the building.
Therefore, Idaho Power uses industry standard assumptions from the International Energy Conservation
Code (IECC) to calculate the savings achieved over how the building would have used energy absent of
efficiency measures.
Page 122 Demand-Side Management 2016 Annual Report
ldaho Power Company Commercial/lndustrial Sector-C&! Energy Efficiency Program
New Construction incentives are based on a variety of methods depending on the measure type.
Incentives are calculated mainly through a dollar-per-unit equation using square footage, tonnage,
operating hours, or kW reduction.
To prepare for 2016 progftlm changes, ADM, under contract with Idaho Power, updated the TRM for
New Construction. The TRM, which provides savings and costs related to existing and new measures
for the New Construction option, was updated to include the IECC 2012baseline. These new savings
were applied in 2016 when other program changes were implemented.
Based on the deemed savings value from the TRM, nearly all measures were cost-effective, with the
exception of some air conditioning units and daylight photo controls. Idaho Power determined these
measures met at least one of the cost-effectiveness exceptions outlined in OPUC Order No. 94-590.
Idaho Power had received a cost-effectiveness exception on these measures when it filed changes to the
program in2014 under Advice No. l4-10. When Idaho Power filed Advice No. l6-08 for the combined
commercial and industrial program, the company requested and received another cost-effectiveness
exception for variant refrigerant flow (VRF) heat pumps.
Complete measure level details for cost-effectiveness can be found in Supplement I : Cost-Effectiveness.
Retrofits
In2016,Idaho Power used most of the same savings and assumptions as were used in 2015 for the
Retrofits option. For all lighting measures, Idaho Power uses a lighting tool calculator developed by
Evergreen Consulting, Group LLC. An initial analysis was conducted to see if the lighting measures
shown in the tool were cost-ef[ective based on the average input of watts and hours of operation,
while the actual savings for each project are calculated based on specific information regarding the
existing and replacement fixture. For most non-lighting measures, deemed savings from the TRM or
RTF are used to calculate the cost-effectiveness. To prepare for 2016 program changes, ADM,
under contract with Idaho Power, updated the TRM for the Retrofit option. The TRM which provides
savings and costs related to existing and new measures for the Retrofit option. The TRM was updated to
include the IECC 2Ol2baseline for several heating and cooling measures.
Several measures that are not cost-effective remain in the program. These measures include high-
efficiency A/C units and heat pump units. After reviewing these measures, Idaho Power determined the
measures met at least one of the cost-effectiveness exceptions outlined in OPUC Order No. 94-590.
These cost-effectiveness exceptions were approved by the OPUC in Advice No 14-06 in20l4.
When Idaho Power filed Advice No. l6-08 for the combined commercial and industrial program,
the company requested and received another cost-eflectiveness exception for VRF heat pumps.
Complete measure level details for cost-efflectiveness can be found in Supplement ]: Cost-Effectiveness.
Customer Satisfaction and Evaluations
Customer satisfaction with regards to the Commercial and Industrial Energy Efficiency Program is
mentioned in the Commercial and Industrial sector overview. Activities that are specific to each
component of the program are mentioned below.
Demand-Side Management 2016 Annual Report Page 123
Custom Projects
No specific activities were conducted in 2016.
New Construction
The New Construction option continued random installation verification on l0 percent of projects in
2016. The purpose of the verifications is to confirm program guidelines and requirements are adequate
and ensure participants are able to provide accurate and precise information with regard to energy
efficiency measure installations. The IDL completed on-site field verifications on 12 of the 116 projects,
which encompass approximately 10 percent of the total completed projects in the program. Out of the
12 projects verified, only minor discrepancies were discovered. The minor discrepancies consist of the
addition or subtraction of lighting fixtures compared to what was claimed on the application. Random
project installation verification will continue in2017.
In20l6,Idaho Power contracted with Leidos to conduct an impact evaluation of this option.
The evaluation determined a high level of ex-post realization for option demand and energy savings at
.99 and .98 respectively, as well as high realization at the measure level. The kWh confidence
and precision ratios were 90 percent confidence at+l- 0.2 percent precision and 90 percent confidence at
+l-4.8 percent for kW. In general, project documentation was adequate for veriffing most measure
impacts, and project data are recorded and tracked with high accuracy. Final reports are provided in
Supplement 2: Evaluation.
Retrofits
In2016,Idaho Power contracted with Leidos Engineering to perforn an impact evaluation for the
incentives paid in 2015 under the Retrofits option. The final report indicated that the option is well
designed, well managed, and well implemented. The project documentation was adequate for verifying
most measure impacts, and project dataare recorded and tracked with high accuracy. The evaluation
also determined a high level of ex-post realization for energy savings, as well as high realizations at the
measure level. The 2015 kWh savings realization rate was 0.99 with 90 percent confidence at
+l- 0.2 percent precision. Final reports are providedinSupplement 2: Evaluation.
2017 Program and Marketing Strategies
Future marketing for the overall Commercial and Industrial Energy Efficiency Program is described in
the Marketing section of this report. Below are specific strategies that apply to the individual
components of the progftrm.
Custom Projects
Over the years, the Custom Projects option has achieved a high service-area penetration rate. As stated
previously, over 95 percent of the large-power service customers have submiued applications for a
project. Company staff is actively working to support these customers in new ways and find additional
opportunities for cost-effective energy saving projects. Additional program offerings are currently under
consideration for implementation in 2017.
Idaho Power will report the second year of energy savings and incentives for WWEEC in the
Demand-Side Management 2017 Annual Report.Idaho Power will report the first year of energy
Page 124 Demand-Side Management 2016 Annual Report
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ldaho Power Company Com m ercia l/l nd ustrial Sector-C& I E nergy Effi ciency Prog ram
savings, and incentives in 2017 or early 2018 for the MWSOC offering. Activities and coaching will
continue for the MWSOC participants and the report-out workshop will be held in 2017. The first year
of the CEI Cohort for Schools will commence in January 2017. Three half-day workshops and a final
report-out workshop will be held in 2017 alorrgwith monthly activities and frequent coaching. The SCE
oflering will continue in2017, and new measures, processes, and other improvements will be evaluated
to continuously improve the effectiveness of this offering.
Idaho Power will continue to provide site visits by Custom Projects engineers and energy scoping audits
for project identification and energy-savings opportunities; measurement and verification of larger,
complex projects; technical training for customers; and funding for detailed energy audits for larger,
complex projects.
Custom Projects will continue to be marketed as part of Idaho Power's Commercial and Industrial
Energy Effi ciency Program.
New Construction
The following strategies are planned for 2017,,
o Continue to perform random post-project verifications on a minimum of l0 percent of
completed projects.
o Continue to sponsor technical training through the IDL to address the energy efficiency
education needs of design professionals throughout the Idaho Power service area.
o Support organizations focused on promoting energy efficiency in commercial construction.
o Actively support the2017 Idaho Energy and Green Building Conference as a member of the
conference planning committee. Participate in planning the conference agenda and energy
efficiency sessions.
o Continue to sponsor the BOMA symposium and offer energy efficiency training and support
to the real estate market.
o Continue customer representative relationship building with local design professionals by
targeting Idaho Power's Boise and Pocatello areas.
The New Construction option will continue to be marketed as part of Idaho Power's Commercial and
Industrial Energy Effi ciency Program.
Retrofits
Idaho Power will review and address the recommendations from the Leidos impact evaluation, and offer
technical lighting classes to trade allies.
Retrofits will continue to be marketed as part of Idaho Power's Commercial and Industrial Energy
Effrciency Program.
Demand-Side Management 2016 Annual Report Page 125
Flex Peak Program
2016 2015
Com mercial/l nd ustrial Sector-Flex Peak Prog ram ldaho Power Company
Participation and Savings
Participants (sites)
Energy Savings (kwh)
Demand Reduction (MW)
72
nla
26
137
nla
42
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$105,116
$247,897
$414,984
$767,997
$86,445
$219,654
$286,773
$592,872
Program Levelized Gosts
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
nla
nla
nla
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BenefiUGost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
Description
The Flex Peak Program is a voluntary program available in Idaho and Oregon service areas.
It's designed for Idaho Power's large commercial and industrial customers, with the objective to
reduce the demand on Idaho Power's system during periods of extreme peak electricity use.
By reducing demand on extreme system load days during sufilmer months, the program reduces the
amount of generation and transmission resources required to serve customers. Program participants earn
a financial incentive for reducing load during peak electricity use: non-holiday weekdays, June l5 to
August 15, between the hours 2:00 p.m. and 8:00 p.m. Reduction events may be called a maximum of
60 hours per season.
Customers with the ability to offer load reduction of at least 20 kW are eligible to enroll in the program.
The 20-kW threshold allows a broad range of customers the ability to participate in the program.
Participants receive notification of a load reduction event two hours prior to the start of the event,
and events last between two to four hours.
The program originated in 2009 as the FlexPeak Management program managed by a third-party
contractor. In 2015, Idaho Power took over full administration, and changed the name to Flex Peak
Program. The IPUC issued Order No. 33292 on May 7,2015, while the OPUC approved Advice No.
15-03 on May I,2015, authorizing Idaho Power to implement an internally managed Flex Peak Program
(Schedule No. 82 in Idaho and Schedule No. 76 in Oregon), and to continue recovery of its demand
response progftrm costs in the previous manner.
Page 126 Demand-Side Management 2016 Annual Report
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ldaho Power Company Com merci alll nd ustrial Sector-Flex Peak Prog ram
Program Activities
1n2016,65 participants enrolled 137 sites in the program. Of those 137 sites, 67 were new-
a 90-percent increase over 2015. Participants had a nominated load reduction of 34.2 MW in the first
week of the progftlm, which was the highest committed load reduction for the season. This weekly
commitment, or nomination, was comprised of all 137 sites, 70 of which had participated in the
2015 season. The maximum realization rate during the season was 120 percent and the average for all
three events combined was 98.8 percent. The realization rate is the percentage of load reduction
achieved versus the amount of load reduction committed for an event. The highest hourly load reduction
achieved was 41.5 MW during the July 26 event.
The first event was called on Thursday, June 30. Participants were notified at2:00 p.m. of a four-hour
event from 4:00 p.m. to 8:00 p.m. The total nomination for this event was34.2 MW for each hour.
The average load reduction was 32.8 MW, with the highest hourly load reduction of 34.8 MW from
6:00 p.m. to 7:00 p.m. The realization rate for this event was 96 percent.
A second event was called on Tuesday, July 26. Participants were notified at2:00 p.m. of a four-hour
event from 4:00 p.m. and 8:00 p.m. The total nomination for this event was 33.5 MW for each hour.
The average load reduction was 40.3 MW, with the highest hourly load reduction of 41.5 MW from
4:00 p.m. to 5:00 p.m. The realization rate for this event was 120 percent.
The third event was called on Thursday, July 28. Participants were notified at2:00 p.m. of a four-hour
event from 4:00 p.m. to 8:00 p.m. The total nomination for this event was 33.9 MW. The average load
reduction was 27 MW, with the highest hourly load reduction of 27 .7 MW from 4:00 p.m. to 5:00 p.m.
The realization rate for this event was 80 percent. Some larger sites underperformed or reduced
participation because this was the second event in one week, therefore the realization rate was lower.
The Idaho Power CHQ building participated in the program again in20l6, and committed to reduce up
to 200 kW of electrical demand during events-an increase from the 150 kWs nominated during the
2015 season. Unlike other program participants, Idaho Power does not receive any financial incentives
for its participation. Idaho Power's CHQ participated in all three demand response events in20l6.
The average reduction achieved by the facility across the three events was 348 kW, which exceeded the
nominated amount. The maximum hourly reduction was 685 kW, achieved on July 28. Reductions were
mostly obtained by tuming off lights, adjusting chiller set points, decreasing fan speeds, and curtailing
elevator use. Besides the benefit of experiencing firsthand what participants experience with the
program, Idaho Power now has a quantifiable energy-reduction plan in place that can be executed when
needed. Idaho Power will continue to look for opportunities to enroll more of its facilities in the program
for future seasons.
Marketing Activities
Idaho Power developed new program literature including a new program brochure. These were sent by
direct-mail to encourage both past participants and new customers to enroll in 2016. Idaho Power
launched an additional marketing campaign early in 2016 using customer representatives to recruit new
participants. Customer representatives conducted field visits in early winter and followed up with
Demand-Side Management 2016 Annual Report Page 127
Commercial/lndustrial Sector-Flex Peak Program ldaho Power Company
additional communication in early spring. This marketing campaign focused on identiffing customer
characteristics that make successful program participants based on load size, load shape, and type of
operation. Customer representatives also communicated available incentive amounts based on customer
load size.
The program's marketing campaign goals were expanded to increase the number and size diversity
(in terms of nominated load reduction) of customers enrolled. By having a larger diversity of customer
sizes enrolled, it was expected that the program would be less prone to volatility in its realization rate.
The company also included an advertisement in the spring Energ,, at Work newsletter and published an
article promoting the program in its commercial and industrial electronic newsletter, Energt Insights.
Idaho Power implemented an educational campaign with currently enrolled participants and potential
participants to promote a variety of demand-reduction strategies. The goal was to refine the amount of
nominated load reduction from each site to more realistically align with load reduction potential.
The Flex Peak Program was also marketed along with the Commercial and Industrial Energy Efficiency
Program. Additional details can be found in the Marketing section of this report.
Cost-Effectiveness
Idaho Power determines cost-effectiveness for it demand response program under the terms of IPUC
Order No. 32923 and OPUC Order No. l3-482. Under the terms of the orders and the settlement, all of
Idaho Power's demand response programs were cost-effective for 2016.
The Flex Peak Program was dispatched for 12 event hours and achieved a maximum reduction of
41.5 MW. The total cost of the program in20l6 was $767,997,had the Flex Peak Program been used
for the full 60 hours, the cost would have been approximately $1,004,000.
ln20l6, the cost of operating the three demand response programs was $9.47 million. Idaho Power
estimates that if the three programs were dispatched for the full 60 hours, the total costs would have
been approximately $12.87 million and would have remained cost-effective. A complete description of
Idaho Power cost-effectiveness of its demand response programs is included in Supplement 1:
Cost-effectiveness.
Customer Satisfaction and Evaluations
Idaho Power conducted a post-season survey that was sent via email to all participants enrolled in the
progrilm. The survey was sent to 97 individuals representing64 participating customer sites.
Idaho Power received feedback from 34 individuals for a response rate of 35 percent. When customers
were asked how satisfied they were with the Flex Peak Program, nearly 97 percent of respondents
indicated they were "very satisfied" or "somewhat satisfied." When asked how likely they would be to
re-enroll in the Flex Peak Program, 100 percent of respondents indicated they were likely to re-enroll
next year with just over 91 percent indicating they were "very likely" to re-enroll. The complete details
of the survey results are in Supplement 2: Evaluation, as is the Flex Peak Program 2016 Report.
Page 128 Demand-Side Management 2016 Annua! Report
ldaho Power Company Co m mercial/l nd ustrial Sector-Flex Peak Prog ram
Idaho Power contracted CLEAResult to conduct an impact evaluation of the 2016 Flex Peak Program.
The goals of the impact evaluation were to determine the demand reduction (in MW) arrdrealization rate
for the three curtailment events during the program' s June I 5 through August 15, 2016 season.
The results of the analyses showed maximum demand reductions of 34.8, 41.5, and 27.7 MW,
respectively, for the three events, and an average of 34.7 MW. The events achieved realization rates of
96.0 percent, 120 percent, and 80 percent, respectively, averaging 98.8 percent. These results are
different than those listed in the CLEAResult report; these have been converted to generationJevel
reductions, while the CLEAResult report lists meter-level reductions.
The results of the impact evaluation show that Idaho Power's 2016 Flex Peak Program functioned as
intended, and provided up to 42 MW to the electricity grid. A sunmary of the results is in
Supplement 2 : Evaluation.
2017 Program and Marketing Strategies
The company is exploring opportunities to improve the re-enrollment process for participants, and has
filed a tariff advice with both the IPCU and OPUC to request that existing participants would be
automatically enrolled each year without having to complete a new application and program agreement.
Customers would still have the ability to change their nomination amounts and decline participation.
Recruitment efforts for the 2017 season will begin in the first quarter to encourage participation.
Idaho Power will meet with existing participants during the winter/spring months to discuss past-season
performance and upcoming season details.
For the upcoming season, Idaho Power plans to focus on retaining currently enrolled customers and to
recruit new customers that show interest and are a good fit for the program. However, the company does
not plan to actively market the program like it did in 2016 because the capacity from this past season
remained around 35 MW, which comports with the desired program capacity set forth in the
settlement agreement.
The company will continue to use its customer representatives to retain the currently enrolled sites and
encourage new sites to participate. Flex Peak will also be marketed along with Idaho Power's
Commercial and Industrial Energy Efficiency Program. See the Marketing section of this report for
2017 marketing strategies.
Demand-Side Management 2016 Annual Report Page 129
Com mercial/l ndustrial Sector-Oregon Com mercial Aud its ldaho Power Company
Oregon Commercial Audits
2016 2015
Participation and Savings
Participants (a)
Energy Savings (kwh)
Demand Reduction (MW)
17
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7
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Program Gosts by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$0
$7,717
$0
$7,717
$0
$4,251
$o
$4,2s1
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
nla
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BenefiUcost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
Description
The Oregon Commercial Audits identifies opportunities for commercial building owners to achieve
energy savings. Initiated in 1983, this statutory required progftlm (ORS 469.865) is offered under
Oregon Tariff Schedule No. 82.
Through this program, Idaho Power provides free energy audits, evaluations, and educational products
to customers. Energy audits provide the opportunity to discuss utility incentives available to customers
who install qualiffing energy efficiency measures. Business owners can make the decisions to change
operating practices, or make capital improvements designed to use energy wisely.
Program Activities
Seven customers requested audits. Of those audits, EnerTech Services, a third-party contractor,
completed four, Idaho Power personnel completed two, and one customer received only the
program-related booklet. No customers cancelled their audits. The costs were down in2016 from 2015
because the third-party contractor performed only four audits.
Auditors inspected the building shell, HVAC equipment, lighting systems, and operating schedules,
if available, and reviewed the customer's past billing data. Additionally, these visits provided a venue
for auditors to discuss incorporating specific business operating practices for energy savings, and to
di stribute energy effi ciency pro gram information.
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Page 130 Demand-Side Management 2016 Annual Report
Idaho Power Company Com mercial/l nd ustrial Sector-Oregon Com mercia I Aud its
Marketing Activities
Idaho Power sent out its annual mailing to 1,413 Oregon commercial customers in mid-September 2016
regarding the no-cost or low-cost energy audits, and the availability of Idaho Power's Saving Energt
Dollars booklet.
Cost-Effectiveness
As previously stated, the Oregon Commercial Audits program is a statutory program offered under
Oregon Schedule 82, the Commercial Energy Conservation Services Program. Because the required
parameters of the Oregon Commercial Audit program are specified in Oregon Schedule 82 and the
company abides by these specifications, this program is deemed to be cost-effective. Idaho Power claims
no energy savings from this progftIm.
Customer Satisfaction and Evaluations
Idaho Power conducted no customer satisfaction surveys or evaluations in 2016.
Historically, customers have been pleased with the audit process because the audits help identify
energy-saving opportunities that may not be obvious to the business owner.
2017 Program and Marketing Strategies
The Oregon Commercial Audits program will continue to be an important avenue for Idaho Power to
help customers identifr energy-saving opporrunities.
Idaho Power will continue to market the program through the annual customer notification.
Demand-Side Management 2016 Annual Report Page 131
Com mercial/l ndustrial Sector{regon Com mercial Audits ldaho Power Company
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Page 132 Demand-Side Management 2016 Annual Report
ldaho Power Company lrrigation Sector Overview
lrrigation Sector Overuiew
The irrigation sector is comprised of agriculttral customers operating water-pumping or water-delivery
systems to irrigate agricultural crops or pasturage. End-use electrical equipment primarily consists of
agricultural irrigation pumps and center pivots. The irrigation sector does not include water pumping for
non-agricultural purposes, such as the irrigation of lawns, parks, cemeteries, golf courses, or domestic
water supply.
In December 2016, the active and inactive irrigation service locations totaled 20,638 system-wide.
This was an increase of 1.7 percent compared to 2015, primarily due to the addition of service
locations for pumps and pivots to convert land previously furrow irrigated to sprinkler irrigation.
Irrigation customers accounted for 1,948,079 MWh of energy usage in20l6, which was a decrease from
2015 of approximately 4.8 percent primarily due to variations in weather. This sector represented nearly
14 percent of Idaho Power's total electricity sales, and approximately 33 percent of July sales.
Energy usage for this sector has not grown significantly in many yea$; however, there is substantial
yearly variation in usage due primarily to the impact of weather on customer irrigation needs.
Idaho Power offers two programs to the irrigation sector:
1. Irrigation Efficiency Rewards, an energy efficiency progam designed to encourage the
replacement or improvement of inefficient systems and components
2. Irrigation Peak Rewards, a demand response progrurm designed to provide a system
peak resource
The Inigation Efficiency Rewards program, including Green Motor Initiative, experienced increased
annual savings, ftom 14,027 MWh in 2015 to 15,747 MWh in20l6. Annual savings were up in20l6
likely because several large projects were completed this year.
ln2016, the Irrigation Peak Rewards program was in its third full season of full operation after
temporarily being suspended for the 2013 season. ldaho Power successfully recruited the majority of
prior participants to continue their participation in20l6, with a small increase of 1.2 percent in eligible
service points participating over 2015.
Table 16 summarizes the overall expenses and program performance for both the energy effrciency and
demand response programs provided to irrigation customers.
Demand-Side Management 2016 Annual Report Page 133
lrrigation Sector Overview ldaho Power Company
Table 16. 2016 irrigation program summary
TotalCost Savings
Program Participants Utility Resource
Annual
Energy
(kwh)
Peak
Demand
(Mw)
Total
Demand Response
lrrigation Peak Rewards 2,286 service points $ 7,600,076 $ 7,600,076
$ 7,600,076 $ 7,600,076
$ 2,372,352 $ 8,162,206
$ 2,372,352 $ 8,162,205
303
303
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Energy Efficiency
Green Motors-lrrigation..
I rrigation Efficiency Rewards...............
Total............
23 motor rewinds
851 projects
73,617
15,673,513
15,747,130 303
Note: See Appendix 3 for notes on methodology and column definitions.
Each year, the company conducts a customer relationship survey. Overall, 56 percent of Idaho Power
irrigation customers surveyed in20l6 for the Burke Customer Relationship Survey indicated
Idaho Power was meeting or exceeding their needs in offering energy efficiency programs. Fifty-three
percent of survey respondents indicated Idaho Power is meeting or exceeding their needs with
information on how to use energy wisely and efficiently. Sixty-seven percent of respondents indicated
Idaho Power is meeting or exceeding their needs with encouraging energy efficiency with its customers.
Overall, 41 percent of the irrigation survey respondents indicated they have participated in at least one
Idaho Power energy efficiency program. Of irrigation survey respondents who have participated in at
least one Idaho Power energy efficiency program, 93 percent are "very" or "somewhat" satisfied with
the program.
Training and Education
Idaho Power continued to market its inigation progrirms by varying the location of workshops and
offering new presentations to irrigation customers. In 2016, Idaho Power provided eight workshops
promoting the Irrigation Efficiency Rewards program. Approximately 200 customers attended
workshops in Twin Falls, Emmett, McCall, Homedale, Mini-Cassia, Shoshone, American Falls,
and Oxbow. The company displayed exhibits at regional agricultural trade shows, including the Eastern
Idaho Agriculture Expo, Westem Idaho Agriculture Expo, the Agri-Action Ag show and the Treasure
Valley Inigation Conference.
Idaho Power sends out lruigation News to all inigation customers in Idaho and Oregon. The newsletter
focuses on the Idaho Power Irrigation topics. This newsletter provides an opportunity to increase
awareness, and to promote our Irrigation progftlms.
Field Staff Activities
Idaho Power's agricultural representatives offer customer education, training, and irrigation-system
assessments and audits across the service area. Agricultural representatives also engage agricultural
irrigation equipment dealers in training sessions, with the goal to share expertise about energy-efficient
system designs, and to bring awareness about the program. Agricultural representatives and the
irrigation segment coordinator, a licensed agricultural engineer, participate in annual training to maintain
Page 134 Demand-Side Management 2016 Annual Report
ldaho Power Company lrrigation Sector Overview
or obtain their Certified Irrigation Designer and Certified Agricultural lrrigation Specialist accreditation.
This training allows Idatro Power to maintain its high level of expertise in the irrigation industry and is
sponsored by the nationally based Irrigation Association.
Demand-Side Management 2016 Annua! Report Page 135
I rrigation Sector-l ni g ation Efficiency Rewards ldaho Power Company
I rrigation Efficiency Rewards
2016 2015
Participation and Savings
Partici pants (pro.lects)
Energy Savings (kwh)'
Demand Reduction (MW)
851
15,747,130
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14,027,411
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Program Gosts by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$1,672,328
$634,'101
$65,923
$2,372,352
$1,714,399
$61,295
$60,018
$1,835,71 1
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
$.018
$.063
$0.016
$0.085
BenefiUcost Ratios
Utility BenefiUCost Ratio
Total Resource BenefiUCost Ratio
4.95
3.21
6.00
3.84
2016 total includes 73,617 kWh of energy savings from 23 Green Motors projects.
Description
Initiated in 2003, the Irrigation Efficiency Rewards program encourages energy-efficient equipment
use and design in inigation systems. Qualified irrigators in Idaho Power's Idaho and Oregon service
areas can receive financial incentives and reduce their electricity usage through participation in the
program. Two options help meet the needs for major or minor changes to new or existing systems:
Custom Incentive and Menu Incentive.
C u sto m I ncentiv e Opti o n
The Custom lncentive Option addresses extensive retrofits or installation of an efficient new system.
New Systems: For a new system, the incentive is based on installation of a system Idaho Power
determines to be more energy efficient than standard. Water source changes to an existing system are
treated as a new system. The incentive is 25 cents per annual kWh saved, not to exceed l0 percent of the
project cost.
Existing Systems: For existing system upgrades, the incentive is 25 cents per annual kWh saved or
$450 per kW demand reduction, whichever is greater. The incentive is limited to 75 percent of the total
project cost.
The qualiffing energy efficiency measures include any hardware changes that result in a reduction of the
potential kWh use of an irrigation system.
Page 136 Demand-Side Management 2016 Annual Report
ldaho Power Company ! rrigation Sector-! rri gation Efficiency Rewards
Idaho Power reviews, alnalyzes, and makes recommendations on each project. All project information is
reviewed for each completed project before final payment. Prior usage history, actual invoices, and,
in most situations, post-usage demand data are used to veri$ savings and incentives.
Menu lncentive Option
The Menu Incentive Option covers a significant portion of the costs of repairing and replacing specific
components that help the irrigation system use less energy. This option is designed for systems where
small maintenance upgrades provide energy savings from I I separate measures. These measures are
as follows:
o New flow-control type nozzles
o New nozzles for impact, rotating, or fixed-head sprinklers
o New or rebuilt impact or rotating type sprinklers
o New or rebuilt wheel-line levelers
o New complete low-pressure pivot package
o New drains for pivots or wheel-lines
o New riser caps and gaskets for hand-lines, wheel-lines, and portable mainlines
o New wheel-line hubs
o New pivot gooseneck and drop tube
o Leaky pipe repair
o New center pivot base boot gasket
Payments are calculated on predetermined average kWh savings per component.
Program Activities
Of the 851 inigation efficiency projects completed in2016,728 were associated with the Menu
Incentive Option, providing an estimated 10,357 MWh of energy savings and2.02 MW of demand
reduction. The Custom Incentive Option had 123 projects, of which 65 were new irrigation systems and
58 were on existing systems. This option provided 5,316 MWh of energy savings and,2.03 MW of
demand reduction for the year.
Marketing Activities
In addition to training and education mentioned in the overview section, Idaho Power agricultural
representatives targeted visits with a selected number of customers who had not participated in the
progrirm to increase customer education. Idaho Power maintained a database of inigation dealers and
vendors for direct-mail communication. Irrigation dealers and vendors are a key component to the
successful marketing of the progrilm. Therefore, Idaho Power's face-to-face interactions and
direct-mailings containing the most up-to-date program information, brochures, and dealer-specific
meetings ensured correct program promotion.
Demand-Side Management 2016 Annual Report Page 137
! nigation Sector-l ni gation Efficiency Rewards ldaho Power Company
ln20l6, the company sent a copy of lrrigation News to all irrigation customers in Idaho and Oregon.
The August20l6 newsletter focused on the Irrigation Efficiency Rewards program: why read dates are
important and summary bill options. This newsletter provides an opportunity to increase transparency,
and to promote the Irrigation Effrciency Rewards program.
Idaho Power also placed numerous ads in print agricultural publications including the Argus Observer,
Gem State Producer, Capital Press, Power County Press, arrd Potato Grower Magazine;updated and
distributed the program brochure; and used radio advertising during Agri-Action and FFA week.
Cost-Effectiveness
Idaho Power calculates cost-effectiveness using different savings and benefits assumptions and
measurements under the Custom lncentive Option and the Menu Incentive Option of Irrigation
Effrciency Rewards.
Each application under the Custom Incentive Option received by Idaho Power undergoes an assessment
to estimate the energy savings that will be achieved through a customer's participation in the program.
On existing system upgrades, Idaho Power calculates the savings of a project by determining what
changes are being made and comparing it to the service point's previous five years of electricity usage
history on a case-by-case basis. On new system installations, the company uses standard practices as the
baseline and determines the efficiency of the applicant's proposed project. Based on the specific
equipment to be installed, the company calculates the estimated post-installation energy consumption of
the system. The company verifies the completion of the system design through aerial photographs,
maps, and field visits to ensure the irrigation system is installed and used in the manner the applicant's
documentation describes.
Each application under the Menu Incentive Option received by Idaho Power also undergoes an
assessment to ensure deemed savings are appropriate and reasonable. Payments are calculated on a
prescribed basis by measure. In some cases, the energy-savings estimates in the Menu Incentive Option
are adjusted downward from deemed RTF savings to better reflect known information on how the
components are actually being used. For example, a half-circle rotation center pivot will only save half
as much energy per sprinkler head as a full-circle rotation center pivot. All deemed savings are based on
seasonal operating hour assumptions by region. If a system's usage history indicates it has lower
operating hours than the assumptions, like the example above, the deemed savings are adjusted.
Based on the deemed savings from the RTF, all the measures oflered under the Menu Incentive Option
are cost-effective. Complete measure-level details for cost-effectiveness can be found in Supplement l:
Cost-Effectiveness.
Customer Satisfaction and Evaluations
Idaho Power conducted no customer satisfaction surveys for this progftrm.
ln2016,Idaho Power contracted with Leidos to conduct an impact and process evaluation of this
program. The evaluation team conducted 46 desk reviews; 30 for a stratified sample of Menu Option
Page 138 Demand-Side Management 2016 Annual Report
ldaho Power Company I rrigation Sector-l rrig ation Efficiency Rewa rds
projects and l6 for a stratified sample of Custom Option projects. The team also completed site visits for
I I custom incentive projects.
The findings of the impact evaluation indicate arealization rate of 98 percent, with a relative precision
of +/- 2.4 percent overall at 90 percent confidence, on the ex-post kWh savings for both the
Menu Option and the Custom Option savings combined. The realization rate on the ex-post kW
impacts was 97 percent for the Menu Option and 75 percent for the Custom Option, respectively.
The overall combined realizationrate for the program demand savings was 90 percent with a relative
precision of +l-3.3 percent at 90 percent confidence. The realizationrate is the percent comparison of
the expected savings or load reduction to the realized savings or load reduction.
The process evaluation indicated that the program is well designed, well managed and well
implemented. A swnmary of the results isinSupplement 2: Evaluation.
2017 Program and Marketing Strategies
Marketing plans for 2017 include conducting six to eight customer-based irrigation workshops.
Additionally, Idaho Power will continue to participate in four regional agricultural trade shows.
Idaho Power will work closely with customers who have participated in the Irrigation Efficiency
Rewards program, and continue to take photos for program promotion highlighting efficient irrigation
system designs.
Idaho Power will continue to promote the progrirm in agriculturally focused editions of newspapers and
magazines, and to provide valuable information inits Inigation News newsletter.
Demand-Side Management 2016 Annual Report Page 139
lrrigation Sector-!nigation Peak Rewards ldaho Power Company
I rrigati on Peak Rewards
2016 2015
Participation and Savings
Participants (participants)
Energy Savings (kwh)
Demand Reduction (MW)
259
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2,,296
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2
Program Costs by Funding Source
ldaho Energy Efficiency Rider
Oregon Energy Efficiency Rider
ldaho Power Funds
Total Program Costs-All Sources
$1,082,113
$218,906
$6,299,056
$7,600,076
$1,018,139
$222,614
$6,018,079
$7,258,831
Program Levelized Costs
Utility Levelized Cost ($/kwh)
Total Resource Levelized Cost ($/kwh)
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BenefiUcost Ratios
Utility BenefiVCost Ratio
Total Resource BenefiUCost Ratio
Description
Idaho Power's Irrigation Peak Rewards program is a voluntary program available only to Idaho and
Oregon agricultural irrigation customers with metered service locations that have participated in the
past. Initiated in 2004, the purpose of the program is to minimize or delay the need to build new
supply-side resources. By reducing demand on the most extreme load days in the most extreme su[rmer
conditions, the Irrigation Peak Rewards program can reduce the amount of generation and transmission
resources Idaho Power needs to build.
The program pays irrigation customers a financial incentive to intemrpt the operation of specified
irrigation pumps with the use of one or more load control devices. Historically, the Irrigation Peak
Rewards progftlm provides approximately 300 MW of load reduction during the program season of
June 15 through August 15, which is nearly 9 percent of Idaho Power's all-time system peak.
The program offers two intemrption options: an Automatic Dispatch Option and a Manual Dispatch
Option. To participate in the Automatic Dispatch Option, either an advanced metering infrastructure
(AMI) or a cellular control device is attached to the customer's electrical panel that allows Idaho Power
to remotely control the pumps. To participate in the Manual Dispatch Option, Idaho Power must
determine that the service location cannot take advantage of the current installation and communication
technology, or the service point offers at least 1,000 cumulative horse power (hp). These customers must
nominate a particular amount of kW reduction by June I of the program year.
For either intemrption option, load control events could occur up to four hours per day, up to 15 hours
per week, but no more than 60 hours per season. Customers will experience at least three events per
season between 1:00 p.m. and 9:00 p.m. on weekdays and Saturday.
Page 140 Demand-Side Management 2016 Annual Report
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Idaho Power Company lrrigation Sector-lrrigation Peak Rewards
The incentive structure consists of fixed and variable payments. The fixed incentive is paid to those who
participate during each of the first three events. A variable incentive is paid to those who participate in
subsequent events. Customers who participate from 5:00 p.m. until 9:00 p.m. can receive a higher
variable incentive.
Program rules allow customers the ability to opt out of dispatch events up to five times per service point.
The first three opt outs each incur a penalty of $5 per kW, while the remaining two each incur a penalty
of $l per kW based on the current month's billing kW. The opt-out penalty may be prorated to
correspond with the dates of program operation, and are accomplished through manual bill adjustments.
The penalties will never exceed the amount of the incentive that would have been paid with
fu1l participation.
Program Activities
Idaho Power filed a request in December 2015 to modifu the existing Irrigation Peak Rewards program
to allow the company to use more of its AMI technology for load control as well as to allow greater
flexibility for some customers to participate in the Manual Dispatch Option. After approval in Idaho and
Oregon in February 20l6,Idaho Power decided not to renew the contract with program provider,
EnerNOC/lVI2M Communications.
Idaho Power enrolled 2,286 service points in the program in20l6, an increase of I percent over 2015.
The enrolled service points accounted for approximately 82 percent of the eligible service points
(where there is a load control device installed). The incentive rate remained the same in 2016.
The customer's incentive is a demand credit of $5.00/kW and an energy credit of $0.00761kWh applied
to the monthly bills for the period of June 15 through August 15. The demand credit is calculated by
multiplying the montily billing kW by the demand-related incentive amount. The energy credit is
calculated by multiplying the monthly billing kWh usage by the energy-related incentive amount.
Credits were prorated for periods when reading/billing cycles did not align with the program season
dates from June l5 to August 15. The incentive structure also includes a "variable" payment for more
than three events of $0.148/event kWh, with an increased variable credit of $0.198/event kWh for
service points that voluntarily participate in the "extended" 9 p.m. intemrption period.
The three load control events occurred Jwre 29 , July 27 , and July 29, 2016 with the highest load
reduction occurring on June 29, providing an estimated 316.9 MW at the generation level.
Marketing Activities
Idaho Power used workshops, trade shows, and direct-mailings to encourage past participants to
re-enroll in the program. See the Irrigation Sector Overview section. The company updated an
informational flyer to increase appeal and readability by using a brochure format. Idaho Power mailed
the new brochure, progftrm enrollment application, and program agreement, to all eligible participants in
February 2016.
Demand-Side Management 2016 Annual Report Page 141
lrrigation Sector-l nigation Peak Rewards ldaho Power Company
Cost-Effectiveness
Idaho Power determines cost-effectiveness for it demand response program under the terms of IPUC
Order No. 32923 and OPUC Order No. 13-482. Under the terms of the orders and the settlement, all of
Idaho Power's demand response programs were cost-effective for 2016.
The Irrigation Peak Rewards program was dispatched for 12 event hours and achieved a maximum
demand reduction of 302.7 MW. The total expense for 2016 was $7,600,075 and would have been
approximately $10.8 million if the program was fully used for 60 hours.
In20l6, the cost of operating the three demand response programs was $9.47 million. Idaho Power
estimates that if the three programs were dispatched for the fuIl 60 hours, the total costs would have
been approximately $12.87 million and would have remained cost-effective. A complete description of
Idaho Power cost-effectiveness of its demand response programs is included in Supplement I:
Cost-Effectiveness.
Customer Satisfaction and Evaluations
On the Jwrc29 event, the program experienced two unexpected problems. The AMI signal to the load
control device was not able to process all of the necessary commands because the communication
settings were incorrect. The issue was discovered near the beginning of the event, and was corrected
within two hours of the event starting time. Additionally, the EnerNOClM2M device notification
process did not work as intended, consequently not all of the participants were notified. EnerNOC/M2M
corrected the issue, and it did not happen in subsequent events.
Each year, Idaho Power produces an internal annual report for the Irrigation Peak Rewards program.
This report includes a load-reduction analysis, cost-effectiveness information, and program changes.
A copy is included in Supplement 2: Evaluation.
ln20l6,Idaho Power conducted a potential realization rate analysis and, as in past years, that potential
event date has alarge influence on the expected realization rate. Table 18 shows the season in two-week
blocks and the potential realization rate associated with each. The rate drops off significantly in August
due to a higher percentage of pumps turned off during the baseline period. The 2016 counterfactual
realization rate peaked the last two weeks of June. The analysis determined that the highest realization
rate of 76.9 percent occurred June 29. A further breakdown of the load reduction for each event by is
shown in Table 17.
Table 17. lrrigation Peak Rewards program load reduction for each 2016 event by program option
Event
Automatic Dispatch
Option (MW)
ManualDispatch
Option (MW)
TotalLoad (MW)
June 29
July 27
July 29
233,589
177,685
185,180
69,171
66,911
64,096
302,760
244,569
249,275
Page 142 Demand-Side Management 2016 Annual Report
ldaho Power Company I rrigation Sector-! rrigation Peak Rewards
Table 18. lrrigation Peak Rewards 2016 potential realization rate
2016 Season Timeframe Average Potentia! Realization Rate
June lf.June 30 68.82Yo
62.42o/o
58.89%
55.66%
July 1-July 15
July 1G-July 31
August 1- August 15 ................
2017 Program and Marketing Strategies
The company is in the process of exchanging all of the EnerNOC/\tt2M communication devices with
load control units that work with its AMI meters or company designed cell phone-controlled devices.
Once the exchanges are complete, the program will no longer use EnerNOClM2M to provide services
for the program. This change out of devices is expected to reduce overall program costs and potentially
reduce the complexity of coordinating communications and load control commands.
Idaho Power will continue to recruit past participants in this program for the 2017 irngation season.
The company will conduct six to eight workshops throughout its service area to familiarize customers
with the program details and eligibility requirements. Each eligible customer will be sent a
comprehensive packet containing an informational brochure, sign-up worksheet, and contract agreement
encouraging their participation. Idaho Power agricultural representatives will continue one-on-one
customer contact to inform and encourage program participation.
Demand-Side Management 2016 Annual Report Page 143
lrrigation Sector-lnigation Peak Rewards ldaho Power Company
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Page 144 Demand-Side Management 2016 Annual Report
Idaho Power Company Other Programs and Activities
Ornen PnocnAMS AND Acnvrnes
Idaho Power recognizes the value of energy effrciency awareness and education to create behavioral
change to help customers use energy wisely. The goal of other programs and activities is to promote
energy efficiency programs, projects, and behavior in customers. These awareness efforts increase
customer demand for, and satisfaction with, Idaho Power's programs and activities. These activities
include customer outreach, marketing, research, project development, and education progrcms.
This category includes the Residential Energy Efficiency Education Initiative, Easy Savings Program,
Commercial Education, and Educational Distributions.
Buildi ng-Code Improvement
Since 2005, the State of Idaho has been adopting a state-specific version of the IECC. The Idaho
Building Code Board convened another Energy Code Collaborative in late 2015 in an effort to address
implementation of the new series of building-related codes.
The Idaho Building Code Board requested the collaborative review of the 2015 codes and
suggested recommendations to the board regarding adoption of codes. The first meeting occurred
on December 2,2015 and three subsequent meetings occurred in20l6.
Idaho Power participated and offered support in those collaborative meetings, which was attended by
members of the building industry, local building officials, code development officials, and other
interested stakeholders. The Energy Code Collaborative is an ongoing effort in which Idaho Power will
continue to participate. Additional meetings will be scheduled lrr2017.
Energy Efficiency Advisory Group
Formed in2002, EEAG provides input on enhancing existing DSM programs and on implementing
energy efficiency programs. Currently, EEAG consists of l3 members from Idaho Power's service
area and the Northwest. Members represent a cross-section of customers from the residential, industrial,
commercial, and irrigation sectors, as well as representatives from low-income households,
environmental organizations, state agencies, public utility commissions, and Idaho Power.
EEAG meetings are generally open to the public and attract a diverse audience. Idaho Power appreciates
the input from the group, and acknowledges the commitment of time and resources the individual
members give to participate in EEAG meetings and activities.
EEAG met four times in20l6: February 18, May 5, August 30, and November 3. Additionally,
EEAG held two conference calls on February 16 and November 28. During these meetings, Idaho Power
discussed and requested feedback on new program ideas and new measure proposals,
marketing methods, and specifrc measure details; provided a status of the Idaho and Oregon Rider
funding and expenses; gave an update of ongoing programs and projects; and supplied general
information on DSM issues and other important issues occurring in the region. Idaho Power relies on
input from EEAG to provide a customer and public-interest view of energy efficiency and demand
Demand-Side Management 2016 Annual Report Page 145
Other Programs and Activities ldaho Power Company
response programs and expenses. A summary of each meeting and phone call is below; the complete
notes from the20l6 EEAG meetings are includedin Supplement 2: Evaluation.
February 16,2016: EEAG members participated in a confidential conference call to discuss the
2015 Flex Peak Program One-Time Report. This report was submitted to the IPUC by May 7,2016,
and compares the current Flex Peak Program to the prior program managed by EnerNOC.
February 18,2016: Darrel Anderson, President and CEO of Idaho Power, addressed the group and
thanked members of EEAG for their time and guidance throughout the years. He commented that
Idaho Power has benefited by having the EEAG as a resource that brings new thoughts and ideas about
energy efficiency. CLEAResult presented results of the demand response program evaluations.
Idaho Power sought feedback from the group on two programs: See ya later, refrigerator@ and the
Multifamily Direct Install project (Multifamily Energy Savings Program). The group supported
continuing See ya later, refrigerator@ in20l6, and provided good ideas for other measures that could be
included in the Multifamily Direct Install project. Idaho Power also discussed its website redesign;
spring 2016 residential energy efficiency ad campaign tactics, including a new customer pledge;
and results from an empowered community survey to gauge customers' interest in making
energy-saving improvements to their homes.
May 5, 2016: Idaho Power demonstrated its myAccount web tool, and handed out an abridged home
assessment form for the group to fill out. The Energy Savings Pledge (later named the Smart-saver
Pledge) was discussed and EEAG was asked for feedback on behavioral change options that could be
included in the pledge. The group provided several options that pledge participants could choose from.
Idaho Power presented its Program Planning Update, and asked EEAG for feedback on a couple of new
residential ideas it is researching. The group suggested Idaho Power continues the Multifamily Direct
Install project and continues to look for ways to encourage the installation of DHPs into new
multi-family housing units if they appear to be cost-effective. The history of the Idaho and Oregon Rider
was presented to the group and included the financial history for both Idaho and Oregon balances since
their inception. Idaho Power provided EEAG with results from the spring residential energy efficiency
ad campaign, further discussed plans for the Smart-saver Pledge, and reviewed Idaho Power's social
media channels and specific energy efficiency posts and ads on each channel.
August 30,2016: EEAG member and CSHQA president, Kent Hanway, hosted this meeting at the
CSHQA office on Broad Street in Boise. Along with a presentation of the building's energy efficiency
measures, EEAG members and guest were given a tour of the building. A presentation covering
2017 preliminary cost-effectiveness provided a summary of all programs and how anticipated changes
may impact programs for 2017.Idaho Power updated the group on activities related to customer alerts
and home energy reports, and presented the results of an analysis conducted by the company to quantifu
the estimated value of deferral of transmission and distribution investments that could occur as a result
of energy-efficiency efforts. Idaho Power discussed results from an empowered community survey
about the spring residential energy efficiency ad campaign, plans for the fall ad campaign, and
2017 marketing efforts.
Page 146 Demand-Side Management 2016 Annual Report
ldaho Power Company Other Programs and Activities
November 3,2016: EEAG members were given an update on the development of a home energy report
pilot to be deploye d in 2017 . EEAG was asked for feedback on target audience type for these reports.
The Commercial Program Performance presentation highlighted energy savings and participation and
feedback was requested from EEAG regarding some possible changes to the Flex Peak Program for
2017.Idaho Power provided an update about its various surveys and how they impact marketing, shared
results from the fall residential energy efficiency ad campaign and Smart-saver Pledge, discussed plans
for new Commercial and Industrial Energy Efficiency Program ads, and shared some new initiatives and
successes from 2016. The company presented the non-cost-effective aspects of the Home Improvement
Program and advised EEAG of the company's plan no longer offer the progftrm.
November 28,2016: A conference call was held to discuss Idaho Power's recommendations to decrease
the collection percentage of the Rider.
Green Motors Initiative
Idaho Power participates in the Green Motors Practices Group's (GMPG) Green Motors Initiative
(GMD. Under the GMI, service center personnel are trained and certified to repair and rewind motors in
an effort to improve reliability and efficiency. If a rewind returns a motor to its original efficiency,
the process is called a "Green Rewind." By rewinding a motor under this initiative, customers may save
up to 40 percent when compared to buying a new motor. The GMI is available to Idaho Power's
agricultural, commercial, and industrial customers.
Twenty-one service centers in Idaho Power's service area have the training and equipment to participate
in the GMI, and perform an estimated 1,200 Green Rewinds annually. Of the 21 service centers,
currently nine have signed on as GMPG members. The GMPG will work to expand the number of
service centers participating in the GMI, leading to market transformation and an expected kwh savings
in southern Idaho and eastem Oregon.
Under the initiative, Idaho Power pays service centers $2 per hp for each National Electrical
Manufacturers Association (NEMA)-rated motor up to 5,000 hp that received a verified Green Rewind.
Half of that incentive is passed on to customers as a credit on their rewind invoice. The GMPG requires
all member service centers to sign and adhere to the GMPG Annual Member Commitment Quality
Assurance agreement. The GMPG is responsible for verifuing quality assurance.
In 2016, a total of 37 motors were rewound under the GMI. Table l9 provides a breakdown of energy
savings and the number of motors by customer segment.
Demand-Side Management 2016 Annual Report Page 147
Other Programs and Activities ldaho Power Company
Table 19. 2016 Green Motor lnitiative savings, by sector and state
Sector State Number of Motors Sum of kWh Savings
lrrigation
lnigation Total
Commercial and lndustrial
Commercial and Industria! Tota!
Grand Total
ID
OR
ID
OR
22
1
23
12
2
14
37
72,871
746
73,617
50,955
72,745
123,700
197,317
ldaho Power's lnternal Energy-Efficiency Commitment
Idaho Power continues to upgrade the company's substation buildings across its service area. Focus for
2017 will be to provide energy-effrcient heating and cooling, and to develop a plan to replace allT-t2
lighting with LED fixtures in substation buildings.
Renovation projects continued at CHQ in downtown Boise in20l6. The company remodeled the eighth
floor, and exchanged the old T-12 parabolic lighting fixtures with T-8 lighting. Remodels continue to
incorporate energy efficiency measures, such as lower partitions, lighting retrofits, and automated
lighting controls. ln20l7,Idaho Power plans to remodel the ninth floor of the CHQ.
Also in 2106, the new Twin Falls Operation Center was constructed to replace the l95l-built center
used to house the South-East Region operations staff. The design incorporates LED lighting,
energy-efficient heating and cooling by way of a VRF design, and lighting control that includes daylight
harvesting to reduce power consumption. The building also features a rooftop solar array to offset the
amount of energy the building uses from the grid.
ln20l6,Idaho Power redesigned the HVAC delivery system for the Maintenance and Electrical Shops;
construction on these projects is planned for 2018. Idaho Power estimates that with these improvements
the shops may reduce their usage by 300,000 kWh in coming years.
Idaho Power continued its major sustainability initiative by installing more electric vehicle (EV)
charging stations at the company's EV Workplace Charging Center at CHQ and at several operations
centers. The company continues to provide a variety of models of EV charging stations to promote
awareness, use, and information dissemination about EVs. More employees now have the opportunity to
charge their EV while at work. In addition to adding more EVs to the Idaho Power fleet, employees'
personal use of EVs will further promote the financial and environmental benefits of EVs.
Idaho Power's intemal energy efficiency projects and initiatives are funded by non-rider funds.
Page 148 Demand-Side Management 2016 Annual Report
ldaho Power Company Other Programs and Activities
Local Energy Efficiency Funds
The purpose of LEEF is to provide modest funding for short-term projects and activities that do not fit
within other categories of energy efficiency progftrms, but still provide energy savings or a defined
benefit to the promotion of energy-efficient behaviors or activities.
Idaho Power received two applications for LEEF in20l6. Both applications were reviewed and found to
be standard practice, and not appropriate for LEEF. A residential program specialist followed up with
these applicants, and directed them to the residential energy efficiency resources found on
Idaho Power's website. One project involved replacing all lighting in the applicant's house with
LED lighting. The other project involved replacing single-pane windows with new,
more energy-efficient windows.
Market Transformation
Market transformation is an effort to change the existing market for energy efficiency goods and
services by engaging and influencing large national companies to manufacture or supply more
energy-efficient equipment. Market transformation can also attempt to identifr barriers and
opportunities to increase the market adoption of efficiency. Idaho Power achieves market transformation
savings primarily through its participation in the NEEA.
Northwest Energy Efficiency Al I i ance
Idaho Power has been a funding member of NEEA since its inception in 1997. NEEA's role in this
process is to look to the future to find emerging opportunities and to create a path forward to make those
opportunities a reality in the region.
NEEA's current, five-year funding cycle began 20l5.In this cycle the 2015 to 2019 NEEA business
plan is forecast to obtain I45 average megawatt (aMW) of regional energy savings at a cost savings of
about $3 million over the next five years to Idaho Power customers as compared to the previous
five-year business plan. The NEEA plan also offered some optional programs and activities to prevent
overlap of activities when local utilities have the capability to provide the same services at a lower cost
or more effectively.
Idaho Power participates in all of NEEA's committees and workgroups including representation on the
Regional Portfolio Advisory Committee and the Board of Directors. In 2016, Idaho Power continued to
help with the implementation of the Commercial and Industrial Lighting Regional Market Plan.
NEEA performs several MPERS on various energy efficiency efforts each year. In addition to the
MPERs, NEEA provides market-research reports, through third-party contractors, for energy efficiency
initiatives throughout the Pacific Northwest. Copies of these reports are included on the CD
accompanying Supplement 2: Evaluation and on NEEA's website under Market Effects Evaluation.
Demand-Side Management 2016 Annual Report Page 149
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NEEA Marketing
As stated in Idaho Power's agreement with NEEA for the 2015 to 2019 funding cycle: "Idaho Power
will fund, create, and deliver specific market transformation activities for all initiatives that are relevant
for the Idaho Power service area." ln20l6, these activities included educating residential customers on
heat pump technology and heat pump water heaters, and promoting reduced wattage T-8 lightbulbs to
business customers.
Idaho Power placed an article about heat pump technology and included heat pump water heaters as an
example in its summer Energt Efficiency Guide. The company also issued aNews Briefs article titled
New, More-Eficient Heat Pump Water Heoter!on heat pump water heaters to media April25,
and promoted the products on social media and in the October issue of Connections.
To promote reduced wattage lightbulb replacement, Idaho Power published an article in its fall
Energt @Work newsletter, placed a promo pod linking to a newly developed flyer (PDF) on the
company's Retrofits web page, and wrote an article that was included in BOMA's member email
in November.
Residentia! NEEA Activities
Idaho Power participates in the Residential Advisory Committee, Efficient Homes Workgroup,
the Manufactured Homes Interest Group, the Retail Products Platform (RPP) Initiative, the DHP
research project, the Smart Water Heat Initiative (previously known as the HPWH Initiative),
Efficient Homes Workgroup, the Super Efficient Dryers Workgroup, the Northwest Regional Strategic
Market Plan for Consumer Products group, and Northwest Regional Retail Collaborative. During 2016,
NEEA combined the Efficient Homes Workgroup and the Manufactured Homes Interest Group and
renamed it the Better Built NW Workgroup.
NEEA provides Better Built NW builder and contractor training, manages the regional-homes database,
develops regional marketing campaigns, and coordinates energy-efficient new construction activities
with utilities in Idaho, Montana, Oregon, and Washington.
Ir20L6,NEEA completed the sun setting of their ENERGY STAR@ Homes Northwest progftrm.
All single-family and multi-family builders seeking ENERGY STAR certification must now go through
the national EPA ENERGY STAR Homes program. NEEA will continue oversight of a regional
database for utilities to access ENERY STAR Home certifications for incentive payments and will
continue working towards the creation of a single-family Residential Performance Path program to offer
utilities flexibility in program design and the opportunity to capture all above building code savings on
residential new construction projects.
ln2016, NEEA formed the Super Efficient Dryers Initiative to support the acceleration of heat pump
dryers into the market and Idaho Power participated in the workgroup. The initiative focuses on
influencing manufacturer product development and executing strategies to overcome the barriers of this
new technology. Barriers include a high incremental cost, limited consumer awzreness, and product
availability. The initiative offers incentives to reduce the retail price. A second goal of the initiative is
Page 150 Demand-Side Management 2016 Annual Report
ldaho Power Company Other Programs and Activities
lab and field-testing to better understand how heat pump dryers perform in real-world conditions,
evaluate consumer preferences, and gather data to support RTF provisional energy savings.
Idaho Power participated in RETAC which met quarterly to review the emerging technology pipeline for
BPA, NEEA, and the Northwest Power and Conservation Council (NWPCC) Seventh Power Plan.
RETAC is developing a regional database to increase coordination among the utilities to identifr and
track emerging technologies; plan and conduct research; and develop, implement, and assess pilots and
field demonstrations.
Idaho Power continued participation in the RBSA. The purpose of the RBSA is to determine
common attributes of residential homes, and develop a profile of the existing residential buildings in
the Northwest.
Commercial and lndustrial NEEA Activities
NEEA continued to provide support for commercial and industrial energy efficiency activities in Idaho
in20l6, which included partial funding of the IDL for trainings and additional tasks.
The Idaho Building Code Board requested the Idaho Code Collaborative review the 2015 codes and
make a recommendation to the board on adoption. NEEA facilitated the Code Collaborative meetings
and Idaho Power participated.
NEEA facilitated regional webinars for the Commercial Code Enhancement (CCE) initiative for new
construction to discuss how utilities can effectively align code changes and utility progftlms. NEEA is
using the code collaborative in Idaho and Montana as examples of success for other regions.
NEEA facilitated the conference planning committee and, along with Idaho Power, supported the 2016
Idaho Energy and Green Building Conference held in Boise on November 1 and 2,2016.Idaho Power
had t'wo active members on the conference planning committee.
NEEA's work on SEM in the commercial and industrial sectors continued in2016. The primary focus in
2016 was to consolidate all of the SEM templates, guidelines, and documents into the new SEM
Hub website.
NEEA's work with the Refrigerating Engineers & Technicians Association (RETA) on the RETA
certified refrigeration energy specialist (CRES) certification process continued in20l6. A new CRES
contractor was hired in20l6 to work with RETA marketing of the RETA CRES certification,
improving the RETA CRES training materials, and improving the RETA CRES practice exams.
Idaho Power kept abreast on NEEA's initiatives in the commercial lighting arena via periodic
conference calls and in-person meetings. Idaho Power continued participation as a member of the NEEA
Commercial Lighting Program Manager Work Group.
The Reduced Wattage Lamp Replacement (RWLR) initiative achieved some success in 2016,
especially in Idaho. NEEA worked with 20 branches across five electrical distributor organizations in
Idaho Power's service area, with new distributors added to the initiative in2016. Preliminary data shows
Demand-Side Management 2016 Annual Report Page 151
Other Programs and Activities ldaho Power Company
the 2016 market penetration of reduced wattage T-8 lightbulb in the company's service area is between
30 to33 percent, which is higher than the average 22 percent penetration across all four Pacific
Northwest states. Overall, linear fluorescent lightbulb sales continue to decline at roughly l0 percent per
year. Market sales of linear LEDs are increasing, which is having an impact on the RWLR initiative;
however, NEEA estimates 2017 will continue to see good participation from distributors in reduced
wattage T-8 sales.
Ir2016,the NEEA Top-Tier Trade Ally (TTTA) training was renamedNXT Level. Ultimately, the plan
is to offer lighting trade allies throughout the region the opportunity for multi-tiered training, each level
building on the one before, over the next few years. NEEA rolled out Level I on-line training to the
Idaho Power service area June 2016. Level I is geared toward more seasoned trade allies. In October,
the company's first trade ally completed the course and received the Level I designation. Several other
trade allies in the Idaho Power service area are in process of taking the course.
Idaho Power continued participation in the Regional Strategic Market Planning Collaborative for
commercial and industrial lighting. The collaborative formed in 2015 to create regional strategic market
plans in four market segments. Commercial and industrial lighting was the first segment of focus
because it was identified as the collaborative's top priority. Idaho Power is represented on a steering
committee formed to monitor and oversee the progress of the regional commercial and industrial
lighting plan.
The NEEA Existing Building Renewal (EBR) pilot project in Boise, which began in 2013 and phased
through 20t6, saw no significant results in20l6. The project has not resulted in any Idaho Power
incentive applications.
NEEA completed several assessment studies related to irrigated agriculture to support their scanning
activities. Idaho Power has kept apprised of these activities, and has reviewed each of these assessments.
Copies of the reports are included on the CD accompanying Supplement 2: Evaluation and on NEEA's
website under NEEA Market Effects Evaluations.
NEEA Funding
ln20l6,Idaho Power began the second year of the 2015 to 2019 Regional Energt Efficiency Initiative
Agreement with NEEA. Per this agreement, Idaho Power is committed to fund NEEA based on a
quarterly estimate of expenses up to the five-year total direct funding amount of $16.5 million in support
of NEEA's implementation of market transformation programs in Idaho Power's service area. Of this
amount in2016,100 percent was funded through the Idaho and Oregon Riders.
In20l6,Idaho Power paid$2,676,387 to NEEA. The ldaho jurisdictional allocation of the payments
was $2,542,567 , while $ 133,820 was paid for the Oregon jurisdiction. Other expenses associated with
Idaho Power's participation in NEEA activities, such as administration and travel, were paid from Idaho
and Oregon Riders.
Final NEEA savings for 2016 will be released in June 2017. Preliminary estimates reported by NEEA
for 2016 indicate Idaho Power's share of regional market transformation MWh savings for 2016 is
Page 152 Demand-Side Management 2016 Annual Report
ldaho Power Company Other Programs and Activities
24,616 MWh. These savings are reported in two categories; codes- and standards-related savings of
20,060 MWh and non-codes and standards related savings of 4,556 MWh.
In the Demand-Side Management 2015 Annual Report, preliminary funding share estimated savings
reported were2l,900 MWh. The revised estimate included in this report for 2015 final funding share
NEEA savings is23,039 MWh. These saving include savings from code-related initiatives as well as
non-code-related initiatives. Idaho Power relies on NEEA to report the energy savings and other benefits
of NEEA's regional portfolio of initiatives. For further information about NEEA, visit their website
at neea.org.
Program Planning Group
ln20l4,Idaho Power convened an intemal PPG to explore new opportunities to expand current DSM
programs and offerings. The group consisted of residential program specialists, commercial and
industrial engineers, energy efficiency analysts, marketing specialists, energy efficiency program
leaders, and the research and analysis leader. The PPG does not perform program execution. Instead,
the group's role is to determine if a measure has energy-saving potential, has market adoption potential,
and is potentially cost-effective.
Throughout 2016, the group met regularly to explore new ideas to promote energy efficiency including
evaluating new potential programs and measures. Idaho Power incorporated five new ideas from the
PPG into the overall portfolio of residential program offerings: 1) mailing energy efficiency kits,
2) initiating a multi-family direct-install project, 3) installing smart thermostats, and 4) distributing
clothes dryrng racks for educational purposes. The first three offerings will continue to be available in
2017.Idaho Power will evaluate the drying rack offering for its long-term viability.
In the commercial sector, the company began the school cohort. In November 20l6,Idaho Power
recruited school districts to establish a structured energy program where each district will have an
individualized initiative and develop a program to implement energy efficiency measures and behaviors
at their schools.
Three other PPG ideas were presented to EEAG and are being considered for implementation in20l7:
l) Home Energy Reports, mailed to customers to inform them of their energy use and how it compares
to others; 2) an on-line marketplace for customers to review and purchase energy-efficient appliances;
and 3) installation of a thermostatic shower valve to reduce hot water use. Each of these measures has an
element of behavior change.
Idaho Power will continue to use the PPG to review, evaluate, and deliver new energy efficiency
oflerings in20l7 and beyond.
Regional Technical Forum
The RTF is a technical advisory committee to the NWPCC, established in 1999 to develop standards to
veri$ and evaluate energy efficiency savings. Since 2004,Idaho Power has supported the RTF by
Demand-Side Management 2016 Annual Report Page 153
Other Programs and Activities ldaho Power Company
providing annual financial support, regularly attending monthly meetings, participating in
sub-committees, and sharing research and data beneficial to the forum's efforts.
The forum is made up of both voting members and corresponding members from investor-owned and
public utilities, consultant firms, advocacy groups, Energy Trust of Oregon, and BPA, all with varied
expertise in engineering, evaluation, statistics, and progftrm administration. The RTF advises the
NWPCC during the development and implementation of the regional power plan in regards to the
following listed in the RTF charter:
o
a
a
o
Developing and maintaining a readily accessible list of eligible conservation resources,
including the estimated lifetime costs and savings associated with those resources and the
estimated regional power system value associated with those savings.
Establishing a process for updating the list of eligible conservation resources as technology
and standard practices change, and an appeals process through which utilities, trade allies,
and customers can demonstrate that different savings and value estimates should apply.
Developing a set of protocols by which the savings and system value of conservation
resources should be estimated with a process for applying the protocols to existing or
new measures.
Assisting the Council in assessing: l) the current performance, cost and availability of new
conservation technologies and measures; 2) technology development trends; and 3) the effect
of these trends on the future performance, cost and availability of new
conservation resources.
o Tracking regional progress toward the achievement of the region's conservation targets by
collecting and reporting on regional research findings and energy savings annually.
When possible, Idaho Power uses the savings estimates, measure protocols, and supporting work
documents provided by the RTF, and when the work products are applicable to the Idaho climate zones
and load characteristics. In 20l6,Idaho Power staff participated in all RTF meetings as a voting member
and the RTF Policy Advisory Committee.
During 2016, RTF impacted measure changes include savings tier additions to DHPs, updates to multi-
family weatherization and new construction measures, updates to low-flow showerhead savings, and the
addition of connected or "smart" thermostats as a supported RTF measure. All implementations of
changes were accounted for in planning and budgeting for 2017.Idaho Power considered the
multi-family weatherizationmeasure updates when it decided to sunset the Home Improvement
Program. A complete list of RTF decisions in20l6 can be accessed at rtf.nwcouncil.org.
Residential Energy Efficiency Education lnitiative
Idaho Power recognizes the value of general energy effrciency awareness and education in creating
behavioral change and customer demand for, and satisfaction with, its programs. The Residential
Energy Efficiency Education Initiative (REEEI) promotes energy efficiency to the residential sector.
The company achieves this by creating and delivering educational materials and programs that result in
Page 154 Demand-Side Management 2016 Annual Report
ldaho Power Company Other Programs and Activities
wise and informed choices regarding energy use and increase Idaho Power's energy efficiency
program participation.
REEEI continued to produce semiannual Energt Efficiency Guidesin2016.Idaho Power distributed
these guides primarily via insertion in local newspapers and at events across Idaho Power's service area.
The Winter Energt Eficiency Guide was published and distributed by 16 newspapers in Idaho Power's
service area the week of January 26, in accordance with the new distribution plan outlined in 2015.
The Boise Weekly also inserted the guide, increasing circulation by 30,000, which focused on ways to
find the truth about energy-saving claims, seven ways to improve a home's energy efficiency,
ventilation and lighting for optimum health and efficiency, and tips for hiring a home improvement
contractor. The information was applicable to all residential customers, but the design was adapted and
enhanced for particular usefulness and appeal to the senior population. Idaho Power included a story
from the guide in the January News Briefs and promoted it that month on KPVI during the energy
efficiency news segment.
The Summer Energt Efficiency Guide was delivered nearly 222,000 homes the week of July 24,2016.
This guide focused on saving energy as a family and highlighted why Idaho Power promotes energy
efficiency, energy-saving computer settings, behavior change, smart technology, and making saving
energy fun for the whole family. The guide also featured a mini home assessment so customers could
gauge how energy efficient their behaviors were.
The release of the summer guide received public relations support through numerous communication
channels, including an item in Idaho Power's weekly News Briefs email to all media in the Idaho Power
service area on July 18 and25, promotion on KTVB and KPVI in the July energy efficiency news
segments, on Idaho Power's social media accounts, and using banner ads and native ads on the Idaho
Statesman website. A banner ad appears as a traditional advertisement; a native ad is formatted as an
on-line news article, with several paragraphs of text, but is, in fact, paid media. The native ad includes a
disclaimer that reads "Advertisement."
ln20l6, the company distributed over 6,000 guides, including issues from past years, at energy
efficiency presentations and events, which continued to reinforce the overall value of these guides.
On its website, Idaho Power provides a link to the most current seasonal guide, and to a list of
historical guides.
REEEI distributed energy efficiency messages through a variety of other communication methods
during 2016.Idaho Power increased customer awareness of energy-saving ideas via continued
distribution of the third printing of the 96-page booklet 30 Simple Things You Can Do to Save Energt,
a joint publishing project between Idaho Power and The Earthworks Group. In20l6,the program
distributed 2,595 English and 480 Spanish copies directly to customers. This was accomplished via
community events and local libraries; by customer representatives during in-home visits; by
participating contractors in the Home Improvement Program, Energy House Calls program, H&CE
Program, and Fridge and Freezer Recycling Program; through direct web requests; and in response to
inquiries received by Idaho Power's Customer Service Center. Agency partners also used the books to
educate clients about Energy Efficiency. Additionally, more than 34,000 customers had an opportunity
Demand-Side Management 2016 Annual Report Page 155
Other Programs and Activities ldaho Power Company
to request the booklet and/or the most recent Energt Efficiency Guide when they ordered their
ESK online.
Idaho Power continues to recognize that educated employees are effective advocates for energy
effrciency and Idaho Power's energy efficiency progftrms. Idaho Power customer relations and
energy-efficiency staff reached out to each of Idaho Power's geographical regions and the Customer
Service Center to speak with customer representatives and other employees to discuss educational
initiatives and answer questions about the company's energy efficiency programs.
The Kill A Watt'" Meter Program remained active in20l6.Idaho Power's Customer Service Center and
field staff continued to encourage customers to learn about the energy used by specific appliances and
activities within their homes by visiting a local library to check out a Kill A Watt meter. The Kill A
Watt meters were mentioned on live television studio news progftlms on KTVB and KPVI in
Idaho Power's monthly energy efficiency segments.
As in previous years, Idaho Power continued to strengthen the energy education partnership with
secondary school educators through continued participation on the Idaho Science, Technology,
Engineering and Mathematics (iSTEM) Steering Committee.ln20l6,16 teachers completed the
four-day, two-credit professional development seminar, Energy for Future Citizens, facilitated by
Idaho Power and co-sponsored by Intermountain Gas and the Idaho National Laboratory (INL).
Among other things, participating teachers received a classroom kit containing Kill A Watt meters and
other tools to facilitate student learning related to energy efficiency and wise energy use.
Idaho Power continued to engage customers in energy efficiency discussions at many community events
throughout Idaho Power's service area. In February, Idaho Power participated in the Smart Women,
Smart Money conference for the second year and educated nearly 2,000 women about the benefits of
energy-effrcient choices and LED lighting. In February, March, April, and May Idaho Power
participated in the Twin Falls Home and Garden Show, the College of Southem Idaho's Sustainability
Show, the Centennial Ribbon Cutting at the Twin Falls Visitor Center, Platt's Super Tool Day,
Pocatello's Spring Home Show and the Portneuf Valley Community Environmental Fair-actively
promoting wise energy use and participation in energy efficiency programs while distributing over
16,000 LED lightbulbs at these specific events.
In September 20l6,Idaho Power participated in the FitOne Expo in Boise, Idaho. The event continued
to be important to the initiative due to the size of the audience and because Idaho Power's prior
participation confirmed the demographics of attendees appear to align with the company's residential
energy efficiency target audience. ln2016,Idaho Power staff at the event once again focused attendee
attention on the benefits of LED lighting technology, distributed LED lightbulbs, and promoted
participation in the ESK program.
Idaho Power further increased its energy efficiency presence in the community by providing
energy efficiency and program information through 92 outreach activities, including events,
presentations, trainings, and other activities. In addition, Idaho Power customer representatives
delivered 189 presentations to local organizations addressing energy efficiency programs and wise
Page 156 Demand-Side Management 2016 Annual Report
ldaho Power Company Other Programs and Activities
energy use. In 20l6,Idaho Power's Community Education team provided 91 presentations on
The Power to Make a Dffirence to 2,350 students and 53 classroom presentations on Saving a
World Full of Energt to 1,41I students. The community education representatives and other staff also
completed 14 senior citizenpresentations on energy efficiency programs and shared information about
saving energy to 592 senior citizens in the company's service area. Additionally, Idaho Power's energy
efficiency progrtrm managers responded with detailed answers to 364 customer questions about energy
efficiency and related topics received via Idaho Power's website.
As part of National Energy Awareness Month in October, Idaho Power held its sixth annual student art
contest in the Idaho Power service area, bringing energy education into the classroom and inspiring
students and families to think more about energy. This year, the contest set a new record with more than
2,239 entries representing all regions. The contest, which featured "Ways to Save Energy" as one of the
highlighted categories, was promoted in a late September News Briefs and results were publicized in
Connections. Regional and overall winning students and their teachers were recognized.
The Residential Energy Efficiency Education Initiative continued to provide energy efficiency tips in
response to media inquiries and in support of Idaho Power's #TipTuesday posts. In addition to supplying
information for various Idaho Power publications, such as the News Scans weekly employee newsletter,
the Connections ctstomer newsletter, and Idaho Power's Facebook page, energy efficiency tips,
and content was provided for weekly News Briefs and monthly KTVB (Boise) and KPVI (Pocatello) live
news segments.
The initiative completed the program design phase of the ESK program and implemented the new
progftrm. Each kit was shipped with a mini-home assessment to cross-market other energy efficiency
progftrms, promote the use of myAccount and help families learn about other energy-saving behavior
changes. Savings and expenses have been reported under Educational Distributions.
The initiative continued to coordinate LED lightbulb distributions aimed at getting the newest lighting
technology into customer hands along with customer education and answers to their common questions.
At events and presentations, company staff distributed over 24,900 LEDs in custom packaging that
highlighted the advantages of energy-efficient lighting and encouraged participation in Idaho Power's
myAccount on-line portal. LED lightbulbs were mentioned on nine of the news segments on KTVB and
KPVI. The energy savings resulting from this effort and from the SEEK for the school year 2015 to
2016, are reported in the Educational Distributions program section of this report.
ln20l6, the initiative implemented the Drying Rack Pilot Project-a behavioral change program with
the goal of helping customers reduce their automatic clothes dryer use by 25 percent or more.
Educational messages to support the behavior change were delivered to customers at the point of
enrollment, when drying racks were picked up and during the project period. Additional information
about the project can be found in the Educational Distributions program in this report.
In the fall, the initiative conducted a survey with the empowered community to learn more about
customers' shower behaviors-in particular, details around how they warn up the water prior to taking a
shower. Information from the survey may be used to improve potential future offerings such as the
Demand-Side Management 2016 Annual Report Page 157
Other Programs and Activities ldaho Power Company
addition of a thermostatic shower valve as an educational distribution option. A copy of the survey can
be found in Supplement 2: Evoluation.
The initiative's2017 goals are to increase progam participation and promote education and energy
saving ideas that result in energy-efficient, conservation-oriented behaviors and choices. In addition to
producing and distributing educational materials, the initiative will continue to manage the company's
Educational Distributions progrilm responsible for distributing educational measures that have
associated savings. Examples of activities conducted under Educational Distributions include LED
lighting education, distribution of LED lightbulbs to customers, the SEEK program, the Drying Rack
Project and the ESK program. In addition to these activities, the initiative plans to implement a home
energy report pilot project.
The initiative will continue to work with the PPG to explore additional behavioral progftrm opportunities
that may include distribution of thermostatic shower valves, increased promotion of myAccount, or a
pilot program to test other behavioral messages.
Evaluation and Best Practices Review
ln2016, the company contracted with Leidos to perform a process evaluation and best practices review
of the REEEI. Leidos found that REEEI is comprised of 23 different activities, efforts and elements that
educate, inform, and persuade residential electric customers to install energy-efficient measures and to
take other actions that decrease energy use. They also found the initiative both investigates and engages
in various behavioral change strategies.
Leidos also found Idaho Power has a comprehensive presence on both traditional and social media
channels. The23 initiative elements reach over 415,000 customers in a variety of ways ranging from:
l) in-person contacts and presentations, courtesy of five community educational and approximately
20 customer representatives in the field daily; 2) newsletters, guides, mailers, conventional broadcasting,
social media; and 3) gamification reward systems, sponsorships, educational materials and training.
Interviews with Idaho Power staff and initiative efforts indicate a strong focus on driving customers to
use the myAccount on-line portal located on the company website, where customers check on energy
use via near real-time smart-meters, billing and account information with links to tools, rebates and other
resources that aid in understanding their energy use and reduction strategies. Daily customer logins to
myAccount have steadily increased over the last four and a half years, from 2,000logins inmid-2012,
to about 5,000 in late-2016. Moreover, the number of myAccount registrations per month is also
increasing, from 2,000 to4,000 accounts per month in 2010 through 2011, up to 3,000 to 5,000 per
month more recently.
Idaho Power is marketing energy-savings programs and activities by linking them to home
improvement, money savings, comfort, and other NEBs to capfure interest in energy efficiency and
move it to top-of-mind. Surveys conducted with external program managers, subject-matter experts,
and Idaho Power staff rated their customers' non-energy motivational drivers on a l0-point scale.
Page 158 Demand-Side Management 2016 Annual Report
ldaho Power Company Other Programs and Activities
"Saving money'' was rated highest (9.4), followed by improved comfort (9.1), health and safety (7.6),
and being/feeling "green" and reducing environmental impacts (7.3).
External program managers, subject-maffer experts, and Idaho Power staffrated marketing channels that
involve person-to-person interaction and active leaming environments higher than more passive,
informal channels, to reach and educate customers. On a l0-point scale, situations where strong in-group
social identity exists were rated most effective/useful (8.0), followed by on-line customer utility
accounts (7.7), universities and college settings (7.6), public or cornmunity events, on-line energy
dashboards and smart or real-time meters (all 7.3).
Leidos estimates conservatively that Idaho Power staff conducted over 590 in-person (or webinar)
outreach activities, training sessions and events recorded in the Outreach Tracker database (from early
2012 to mid-201 6) with an average attendance of 8091 people per event.
The SEEK andThe Power to Make a Difference presentation (given by Idaho Power staff 124 times to
3,359 students in 2015) are also features of REEEI. Both received numerous positive comments from
customers and build strong customer-utility relations. o'The children always express that they tried
everything included [in the kits] with their parents or family members. The adults express they are
happy to have the free materials especially the lightbulbs and showerheads...teachers cannot thank us
enough for this program!" Eighteen high school teachers participated in a three-day professional
development seminar (facilitated by iSTEM) that empowered teachers with information and classroom
tools to teach students to think critically about energy, including; the science of energy, energy
generation and sources, wise energy use and social impacts.
A literature review of best practices regarding energy education programs was performed and indicated
there are four basic types of behavioral change programs and strategies: 1) informational programs,
2) socially interactive approaches, 3) education and training, and 4) a stacked approach. Leidos states the
four types of behavioral change strategies are well represented in the breadth of REEEI elements
described in the final report.
The final report can be found inSupplement 2: Evaluation.
University of ldaho lntegrated Design Lab
Idaho Power is a founding supporter of the IDL. The IDL is dedicated to the development of
high-performance, energy-efficient buildings in the Intermountain West. Idaho Power has worked
with the IDL since its inception in 2004 to educate the public about how energy-efficient business
practices benefit the business and the customer. ln2016,Idaho Power entered into an agreement with
the IDL to perform the following tasks and services.
Foundational Services
The goal of this task was to provide energy efficiency technical assistance and project-based training to
building industry professionals and customers. When the IDL receives requests for their involvement in
Demand-Side Management 2016 Annual Report Page 159
Other Programs and Activities ldaho Power Company
building projects, the projects are categorized into one of three types. Phase I projects are simple
requests that can be addressed with minimal IDL time. Phase II projects are more complex requests that
require more involvement and resources from the lab. Phase III projects are significantly more complex
and must be co-funded by the customer.
ln2016, the IDL provided technical assistance on a total of 38 projects in the Idaho Power service area.
There were32 Phase I projects, five Phase II projects, and one Phase III project. An additional
three projects, currently in early stages, and the full scope of work is yet to be determined. Overall,
44 percent of the projects were on new buildings, 38 percent were on existing buildings and l8 percent
were not building specific. The report is located in the IDL section of Supplement 2: Evaluation.
Lunch & Learn
The goal of the Lunch & Leam task was to educate architects, engineers, and other design and
construction professionals about energy efficiency topics through a series ofeducational lunch sessions.
ln20l6,the IDL scheduled 20 technical training lunches in Boise, and Ketchum. The trainings were
coordinated directly with architecture and engineering firms and organizations; a total of 161 architects,
engineers, interior designers, project managers, and others attended.
Eighteen lunches were offered in Boise, and two in Ketchum. The topics of the lunches (and number of
each) were: The Classroom of the Future: A DOE project (1); New Design Recommendations for
Exterior Lighting (1); Case Study-Daimler Truck North America (l); Passive House Standard for
Multifamily Projects (1); Life Sciences Building Path to High-Perfornance Design and Construction
(1); Integrated Design Principles (1); Daylight Performance Metrics for Human Health, Productivity,
and Satisfaction (l); Cold Feet: Managing Controls and Condensation with Simulating Radiant Slab
Cooling (1); Daylight in Buildings: Schematic Design Methods (l); Radiant Heating and Cooling
Design Considerations (1); Benchmarking and Energy Goal Setting (l); Integrated Design Case
Studies (2); Hybrid Ground Source Heat Pump (2); and Daylight in Buildings: Getting the Details Right
(5). The report is located in the IDL section of Supplement 2: Evaluation.
Building Simulation Users Group
The goal of this task was to facilitate the Idaho BSUG, which is designed to improve the energy
efficiency-related simulation skills of local design and engineering professionals.
ln20l6, six monthly BSUG sessions were hosted by IDL. The sessions were attended by 73
professionals in person and were made available remotely, attended by 48 professionals. Evaluation
forms were completed by attendees for each session. On a scale of I to 5, with 5 being "excellent" and
I being "poor," analyzingresults from the first six questions, the average session rating was 4.34 for
2016. For the final question "The content of the presentation was..." on a scale of I to 5, with I being
"too basic," 3 being'Just right," and 5 being "too advanced," the average session rating was 3.15
for 2016.
Page 160 Demand-Side Management 2016 Annual Report
ldaho Power Company Other Programs and Activities
Each presentation was archived on the BSUG 2.0 website along with general BSUG-related content.
The BSUG 2.0 site logged 994 page views with234 specific to Idaho users in 2016. The report is
located in the IDL sectionof Supplement 2: Evaluation.
New Construction (Building Efficiency) Verification
The goal of this task was to continue random installation verification of over l0 percent of New
Construction program participants who received incentives. This consisted of conducting a full review
of documentation and complete on-site inspections to validate whether noted systems and components
had been installed. The purpose of this verification was to confirm program guidelines and requirements
were adequately facilitating participants to provide accurate and precise information with regard to
energy efficiency measure installations.
This task also included the review of all daylight photo-control incentives to veriff site conditions and
improve the quality of design and installation.
The IDL completed on-site field verifications for the New Construction program as summarized in
the New Construction Customer Satisfaction and Evaluations section presented earlier in this report.
The verification report is located in the IDL section of Supplement 2: Evaluation.
Tool Loan Library
The TLL gives customers access to equipment that enables them to measure and monitor energy
consumption on various systems within their operation. The goal of this task was to operate and
maintain measurement equipment, including a web-based equipment tool loan-tracking system,
and to provide technical training on how each tool is intended to be used.
The inventory of the TLL now consists of over 900 individual pieces of equipment. In 20l6,two new
tools and eight manuals were added to the library. Additionally,25 tools were calibrated in2016.
The tools and manuals are available for customers, engineers, architects, and contractors in
Idaho Power's service area to borrow at no cost to aid in the evaluation of energy efficiency projects
and equipment they are considering.
There were 49 tool loan requests in20l6, which included atotal of 206 tools loaned. The tools were
loaned to 30 unique customers, including engineering firms, equipment representatives, educational
institutions, industrial plants, and office/commercial facilities. The report is located in the IDL section of
Supplement 2 : Evaluation.
Building Metrics Labeling
The goal of this task was to continue the support and promotion of the Building Metrics Labeling
(BML) sheet, a graphical display of four building metrics on a single sheet that was developed in a task
that began in2012. The metrics displayed are Energy Use Intensity, ENERGY STAR@ score,
Walk Score@, and Space Daylit Area. The purpose of the BML sheet is to increase awareness of building
energy use and to promote energy efficiency during the sale or lease of commercial properties. The final
version of the BML tool became available for public use in early 2014.
Demand-Side Management 2016 Annual Report Page 161
Other Programs and Activities ldaho Power Company
The IDL continued support and maintenance of the sheet in 2016. The tool was discussed and/or flyers
were distributed at twenty Lunch & Learn presentations to architecture or engineering firms and
orgaruzations, multiple Central Addition Planning meetings hosted by the USGBC, six BSUG events,
and during calls or visits to five building owners within the Central Addition (LIV District). One-on-one
support was also available if requested, but no requests were made in 2016. The report is located in the
IDL sectionof Supplement 2: Evaluation.
Heat Pump Calculator/Climate Design Tools
This task was a continuation of work done in a task that began in 2013 and continued through 2016.
The goal of the original task was to develop an Excel-based heat pump analysis tool to calculate energy
use and savings based on site-specific variables for commercial buildings. Previously, IDL identified a
lack of sophisticated heat pump energy-use calculators available with the capability of comparing the
energy use of heat pumps in commercial buildings against other technologies in a quick, simple fashion.
The calculator has been updated to reflect feedback from validation testing, including an improved user
interface and the ability to integrate Typical Meteorological Year, version three (TMY3) weather files
for locations where that data is available. A few years ago, the IDL completed a set of Climate Design
Tools intended to inform sustainable design and calculate the impacts of five innovative types of
systems: earth tubes, passive heating, cross ventilation, stack ventilation, and night flush
ventilation/thermal mass. In 2015, the IDL integrated three of the five climate design tools into the
Heat Pump Calculator. This unification produced a single platform life-cycle analysis tool for several
energy efficiency measures not currently well-supported with other tools in the industry.
The work in20l6 included the unification of two additional climate design tools to the calculator and
the addition of seven unique weather files for sites around Idaho. The report for this task is located in the
IDL section of Supplement 2: Evaluation.
Daylight Training
New in 2016, this task involved advance preparation work to provide daylight training sessions for local
professionals in 2017. The training will enhance knowledge ol and appreciation for, daylight, and keep
professionals informed of the latest advances in daylighting technologies.
The2016 preparation included recommissioning lighting controls in the IDL, gathering of installed
lighting controls manuals, writing a protocol for demonstration, and reviewing new lighting control
technologies. A market-needs assessment was performed in the third quarter of 2016 to determine the
need for a daylight training class, as well as to help develop the curriculum. tnitial marketing began in
November 2016 for the 2017 sessions. The report for this task is located in the IDL section of
Supplement 2 : Evaluation.
Page 162 Demand-Side Management 2016 Annual Report
ldaho Power Company Other Programs and Activities
2017 IDL Strafegfes
ln20l7,the IDL will continue or expand work on the Foundational Services, Lunch & Learn sessions,
BSUG, Building Efficiency Verifications, TLL, Heat Pump Calculator, and Daylight Training tasks.
IDL will also provide work on one new task in 2A17, an Absorption Chiller Feasibility Study.
Demand-Side Management 2016 Annual Report Page 163
Other Programs and Activities ldaho Power Company
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Page 164 Demand-Side Management 2016 Annual Report
ldaho Power Company Regulatory Overview
ReculAToRY OvenvrEw
Idaho Power believes there are three essential components of an effective regulatory model for
DSM: l) the timely recovery of DSM program costs, 2) the removal of financial disincentives,
and 3) the availability of frnancial incentives. By working with its stakeholders and regulators through
negotiations and filings, Idaho Power seeks to move DSM regulatory treatment toward achieving all of
these goals.
Timely Recovery of DSM Program Costs: Energy Efficiency Rider
and Prudence Determination of Expenditures
Since 2002,Idaho Power has recovered most of its DSM program costs through the Rider with the
intended result of providing a more timely recovery of DSM expenditures. In addition, since January 1,
2llz,Idaho demand response progftrm incentives expenses have been included in base rates and tracked
in the annual PCA mechanism.
Annual DSM Expense Review Filing and Order No. 33583
On March l5,20l6,Idaho Power filed Case No. IPC-E-16-03 with the IPUC requesting an order
finding the company had prudently incurred $35,196,964 in DSM expenses in 2015, including
$28,495,701 in Rider expenses and $6,701 ,263 in demand response program incentives. The filing
included three reports: Demand-Side Management 2015 Annual Report, Supplement I:
Cost-Effectiveness, and Supplement 2: Evaluation Due to previous IPUC decisions in Order Nos.
32667 , 32690, and 32953 to defer Idaho Power' s request to deem prudent the increases in the company' s
Rider-funded labor-related expenses for 201land 2}l2,Idaho Power did not request a prudence
determination for labor-related expenses of $441,856 in the 2015 filing. The 2015 labor-related expenses
of $441,856 bring the cumulative balance of increases in Rider-funded labor-related expenses that have
not yet received a prudence determination to $1,313,407 through 2}l5.Idaho Power plans to request a
prudence determination on these amounts in its 2016 DSM prudence request.
In Order No. 33583, dated September 14,2016, the IPUC deemed $35,196,964 as prudently incuned.
Since 2012, the company has experienced a mismatch in Rider frurding levels compared to expenditures
in that the Rider has been collecting more than the company has been spending on its DSM efforts.
As part of Order No. 33583, the IPUC directed Idaho Power to work with staffand other stakeholders to
examine an adjustment to the Rider percentage and to submit a proposal for revising the Rider
percentage to the commission no later than December 30, 2016.
Following collaboration with the parties to the case (staff, Industrial Customers of Idaho Power UCIP]
and Idaho Conservation League UCL]) and a conference call with EEAG, on December22,20l6,
Idaho Power filed an application in Case No. IPC-E-16-33 requesting an order approving: l) a decrease
to the Rider collection percentage from 4 to 3.75 percent of base rate revenues, effective March 1,2017;
2) a $13 million refund of previously collected Rider funds to be included in the2017l20l8 PCA
effective June 1, 2017, and 3) the elimination of the annual transfer of $4 million of Rider funds through
Demand-Side Management 2016 Annual Report Page 165
Regulatory Overview ldaho Power Company
the PCA. The annual transfer of $4 million of Rider funds through the PCA is more fully described rn
the following paragraph.
Energy Effi cien cy Ri der- F u n ds Transfer
On April l5,20l6,Idaho Power filed the annual PCA Case No. IPC-E-16-08 with the IPUC. As part of
that case, the company proposed that the commission approve a transfer of $3,970,036 from the Rider to
customers as a credit, or reduction, in the 201612017 PCA on customers' bills. In Order No. 33526,
the commission approved the transfer. This transfer is needed to maintain the revenue neutrality
associated with the June 2014 update to the normalized level of net power supply expense included in
base rates approved by Order No. 33000.
Removal of Financial Disincentives: Fixed-Cost Adjustment
To address the removal of financial disincentives, Idaho Power has in place a fixed-cost adjustment
(FCA) mechanism in Idaho. Under the FCA, rates for Idaho residential and small general-service
customers are adjusted annually up or down to recover or refund the difference between the fixed costs
authorized by the IPUC in the most recent general rate case and the fixed costs Idaho Power received the
previous year through actual energy sales. This mechanism removes the financial disincentive that exists
when Idaho Power promotes energy efficiency programs designed to reduce customer usage. The FCA
addresses, for residential and small general-service customers, the percentage of fixed costs that are
recovered through their volumetric energy charges.
On May 27,2016, the IPUC issued Order No. 33527 approving the company's request to implement
FCA rates beginning June 1, 2016, for the 2015 fixed-cost deferrals. The overall rate adjustment was a
2.2 percent increase for residential and small general-service customers to collect a combined
$28 million. This adjustnent was an increase of $11 million from the previous year's FCA.
Residential customers pay an FCA of 0.5416 cents per kWh, while small general-service customers pay
an FCA of 0.6875 cents per kWh. The rate will be in place until May 31,2017.
Promotion of Energy Efficiency through Electricity Rate Design
Idaho Power believes rates offered to customers should reflect their cost of service to provide cost-based
price signals, and encourage the wise and efficient use of energy.
Since 2ll2,Idaho Power has offered a Time-of-Day (TOD) Pilot pricing plan to residential customers in
Idaho. The overall goal of this TOD pricing plan is to use the AMI system to offer customers a choice of
pricing plans while providing them with tools to manage their energy use, to provide the company with
the opportunity to funher study the effects of a time-variant rate on customers' use, and to help shape
the company's future communication efforts. The plan provides participants the opportunity to shift their
usage from higher-priced, on-peak time periods to lower-priced, off-peak time periods and possibly
lower their bills. As of the end of 2016, approximately 1,300 Idaho customers were TOD plan
participants. A description of this plan is at Idaho Power's website (idahopower.com/TOD).
Page 166 Demand-Side Management 2016 Annual Report
ldaho Power Company Glossary of Acronyms
GIoSSARY oF AcRoNYMS
A/C-Air Conditioning/Air Conditioners
ADM-ADM Associates, [nc.
Ads-Advertisement
AEG-Applied Energy Group
AMl-Advanced Metering Infrastructure
aMW-Average Megawatt
ARCA-Appliance Recycling Center of America
ASHRAE-American Society of Heating, Refrigeration, and Air Conditioning Engineers
B/C-Benefit/Cost
BCA-Building Contractors Association
BCASEI-Building Contractors Association of Southeast Idaho
B CASWI-Building Contractors Association of S outhwestern Idaho
BMl-Building Metrics Labeling
BOMA-Building Owners and Managers Association
BOP-Builder Option Package
BPA-Bonneville Power Administration
BPl-Building Performance Institute
BSUG-Building Simulation Users Group
CAP-Community Action Partnership
CAPAI-Community Action Partnership Association of Idaho, Inc.
C AZ-lombustion Appliance Zone
CCE-Commercial Code Enhancement
CCOA-Aging, Weatherization and Human Services
CcNo-Community Connection of Northeast Oregon, Inc.
CEl-Continuous Energy Improvement
CEL-Co st-Effective Limit
CFl-Compact Fluorescent Lamp/Lightbulb
CFM-Cubic Feet per Minute
CHQ-Corporate Headquarters (Idaho Power)
ClNA-Community in Action
CLEAResult-CLEAResult Consulting, Inc.
COP-{oefficient of Performance
CR&EE-Customer Relations and Energy Efficiency
CRES-Certified Refrigeration Energy Specialist
DHP-Ductless Heat Pump
DOE-Department of Energy
DSM-Demand-Side Management
EA5-EA5 Energy Audit Program
EBR-Existing Building Renewal
ECM-Electronically Commutated Motors
Demand-Side Management 2016 Annual Report Page 167
Glossary of Acronyms ldaho Power Company
EEAG-Energy Efficiency Advisory Group
EICAP-Eastem Idaho Community Action Partnership
EL ADA-EI Ada Community Action Partnership
EM&V-Evaluation, Measurement, and Verifi cation
EPA-Environmental Protection Agency
ESK-Energy- S avings Kit
EV-Electric Vehicle
FCA-Fixed-Cost Adj ustment
ft2-square Feet
ft3-Cubic Feet
GlS-Geographic Information System
GMI-Green Motors Initiative
GMPG-Green Motors Practice Group
gpm-Gallons per Minute
H&CE-Heating & Cooling Efficiency Program
HP-Hewlett Packard
hp-Horsepower
HPS-Home Performance Specialist
HPWH-Heat Pump Water Heater
HSPF-Heating Seasonal Performance Factor
HUD-Housing and Urban Development
HVAC-Heating, Ventilation, and Air Conditioning
IBCA-Idaho Building Contractors Association
IBOA-International Building Operators Association
IClP-Industrial Customers of Idaho Power
ICL-Idaho Conservation League
IDHW-Idaho Department of Health and Welfare
IDl-Integrated Design Lab (in Boise)
IECC-International Energy Conservation Code
INL-Idaho National Laboratory
IPMvP-Intemational Performance Measurement and Verifi cation Protocol
IPUC-Idaho Public Utilities Commission
IRP-Integrated Resource Plan
I SHE-International S ociety of Healthcare Engineers
iSTEM-Idaho Science, Technology, Engineering and Mathematics
JACO-JACO Environmental, [nc.
kW-Kilowatt
kwh-Kilowatt-hour
LED-Light-Emitting Diode
LEEF-Local Energy Efficiency Funds
LIHEAP-Low Income Home Energy Assistance Program
Mou-Memorandum of Understanding
MPER-Market Progress Evaluation Report
Page 168 Demand-Side Management 2016 Annual Report
ldaho Power Company Glossary of Acronyms
MVBA-Magic Valley Builders Association
MW-Megawatt
MWh-Megawatt-hour
MWSOC-Municipal Water Supply Optimization Cohort
n/a-Not Applicable
NEB-Non-Energy Benefit
NEEA-Northwest Energy Effi ciency Alliance
NEEM-Northwest Energy Efficient Manufactured
NEMA-National Electrical Manufacturers Association
NPR-National Public Radio
NSH-Next Step Home
NTG-Net to Gross
NWPCC-Northwest Power and Conservation Council
O&M-Operation and Maintenance
OHCS-Oregon Housing and Community Services
OPUC-Public Utility Commission of Oregon
ORS-Oregon Revised Statute
OSV-On-Site Verification
PCA-Power Cost Adjustment
PcT-Participant Cost Test
PlC-Powerline Carrier
PNW S-AWWA-Pacifi c Northwest S ection American Water Works Association
PPG-Program Planning Group
PRV-Pressure Regulating Valve
PSC-Permanent Split Capacitor
PTCS-Performance Tested Comfort System
QA-Quality Assurance
QC--Quality Control
RAP-Resource Action Progtams
RBSA-Residential Building Stock Assessment
REEEl-Residential Energy EfEciency Education Initiative
RESNET-Residential Services Network
RETA-Refri gerating Engineers and Technicians Association
RETAC-Regional Emerging Technologies Advisory Committee
Rider-Idaho Energy EfFrciency Rider and Oregon Energy Efficiency Rider
RlM-Ratepayer Impact Measure
RPP-Retail Products Platform
RTF-Regional Technical Forum
RWLR-Reduced Wattage Lamp Replacement
SCCAP-South Central Community Action Partnership
SCE-Streamlined Custom Efficiency
SEEK-Students for Energy Efficiency Kit
SEEM-Simplifi ed Energy Enthalpy Model
Demand-Side Management 2016 Annual Report Page 169
Glossary of Acronyms ldaho Power Company
SEICAA-Southeastem Idaho Community Action Agency
SEM-Strategic Energy Management
SlR-Savings-to-Investment Ratio
SRVBCA-Snake River Valley Building Contractors Association
SWIOS-Southwest Idaho Operators Conference
TLED-Tube LED
TLL-Tool Loan Library
TMY3-Typical Meteorological Year, version three
TOD-Time of Day
TRC-Total Resource Cost
TRM-Technical Reference Manual
TTTA-Top-Tier Trade Ally
UC-Utility Cost
UES-Unit Energy Savings
UM-Utility Miscellaneous
US-United States
USGBC-US Green Building Council
VFD-Variable-Frequency Drive
VRF-Variable Refri gerant Flow
W-Watt
WAP-Weatherization Assistance Program
WAQc-Weatherization Assistance for Qualified Customers
WEFTEC-Water Environment Federation Technical Exhibition and Conference
WHF-Whole-House Fan
WSOC-Water Supply Optimization Cohort
WwEEc-Wastewater Energy Efficiency Cohort
Page 170 Demand-Side Management 2016 Annual Report
ldaho Power Company Appendices
AppeuDrcEs
Demand-Side Management 2016 Annual Report Page 171
Appendices ldaho Power Company
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Page 172 Demand-Side Management 2016 Annual Report
ldaho Power Company Appendices
Appendix 1. ldaho Rider, Oregon Rider, and NEEA payment amounts
(Jan uary-December 20 1 6)
2016 Beginning Balance
2016 Funding plus Accrued lnterest as of 12-31-16
Total 2016 Funds
2016 Expenses as of 12-3'l-16
Rider Transfer to PCA (IPUC Order 33306)
Ending Balance as of 12-31-2016
$ 6,554,074
39,437,692
45,991,766
(31,291,579)
(3,970,036)
$ 10,730,151
2016 Beginning Balance
2016 Funding plus Accrued lnterest as of 12-31-'16
Total 2016 Funds
2016 Expenses as of '12-31-16
Ending Balance as of 12-31-2016
$
$
(4,482,485)
1,099,211
(3,383,273)
(2,168,868)
(5,552,141)
2016 NEEA Payments as of 12-31-2016
Total
$
$
2,676,387
2,676,387
a Liability accounts
Demand-Side Management 2016 Annual Report Page 173
Appendix 2.2016 DSM expenses by funding source (dollars)
Appendices ldaho Power Company
Sector/Program ldaho Rider Oregon Rider Non-Rider Funds Tota!
Residential
A/C Cool Credit
Easy Savings
Educational Distributions
Energy Efficient Lighting.
Energy House Calls
ENERGY STARo Homes Northwest..
Fridge and Freezer Recycling Program
(See ya later, refrigeratore).
Heating & Cooling Efiiciency Program/DHP Pilot ..............
Home Energy Audit
Home lmprovement Program
Multifamily Energy Savings Program
Oregon Residential Weatherization
Rebate Advantage
Shade Tree Program.........
Simple Steps, Smart Savings*
Weatherization Assistance for Qualified Customerc .........
Weatherization Solutions for Eligible Customers
Gommercial/lndustrial
Building Efficiency
Custom Efficiency
Easy Upgrades
Flex Peak Program
Oregon Commercial Audit..............
lrrigation
I rrigation Efiiciency Rewards
lrrigation Peak Rewards
$ 632,079 $ 41,833
2,334,206
3,009,970
188,253
138,203
250,535
545,454
278,959
309,799
55,758
103,056
70,669
147,055
1,226,540
1,863,584
7,664,563
4,791,852
't 05,1 16
1,672,328
1.082.113
56,164
63,200
15,815
1,510
4,555
27,184
3,906
6,392
3,535
56,571
42,559
237,146
228,834
247,897
7,7',t7
634,101
218,906
$ 429,383
127,587
2,514
7,538
2,368
2,445
2,826
22,275
10,853
'14,225
3,288
24
1,602
5,973
3,194
1,289,809
40,681
25,079
80,916
19,505
414,9U
6s,923
6,299,056
$ 1,103,295
127,587
2,392,8U
3,080,708
206,437
142,158
257,916
594,9't3
289,812
324,024
59,046
3,930
11'1,050
76,642
't53,784
't,289,809
1,323,793
1,931,222
7,982,624
5,040,190
767,997
7,717
2,372,352
7,600,076
Energy Efficiency/Demand Response Total $ 26,470,093 $ 't,897,824 $ 8,872,049 $ 37,239,965
NEEA.2,542,567 133,820 2,676,387
Market Transformation Total $ 2,92,567 $ 133,820 $$ 2,676,387
Residential Energy Efficiency Education lnitiative
Energy Efficiency Direct Program Overhead
259,301
238,767
't2,071
16,965
18,806
37,307
290,179
293,039
Other Programs and Activities Total..$ 498,068 $ 29,036 $ 56,fi4 $ 583,218
CommerciaUl ndustrial Energy Efficiency Overhead ..........
Energy Efliciency Accounting & Analysis
Energy Efficiency Advisory Group
Residential Energy Efficiency Overhead.
Special Accounting Entries............
222,704
848,975
14,365
783,384
(88,576)
16,653
49,358
806
44,818
(3,447)
86,715
251,197
954
35,987
326,072
1,149,530
16,',t25
864,189
(92,024')
lndirect Program Expenses Total $ 1,780,851 $ 108,187 $ 374,854 $ 2,263,893
Grand Total $ 31,291,579 $ 2,168,868 $ 9,303,017 $ 42,763,464
Page 174 Demand-Side Management 2016 Annual Report
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