HomeMy WebLinkAbout20160316DSM 2015 Annual Report.pdfMarch 15, 2016
2015 ANNUAL REPORT
Demand-Side Management
Printed on recycled paper
SAFE HARBOR STATEMENT
This document may contain forward-looking statements,
and it is important to note that the future results could
differ materially from those discussed. A full discussion
of the factors that could cause future results to differ
materially can be found in Idaho Power’s filings with the
Securities and Exchange Commission.
Idaho Power Company Table of Contents
Demand-Side Management 2015 Annual Report Page i
TABLE OF CONTENTS
Table of Contents ......................................................................................................................................... i
List of Tables ............................................................................................................................................. iii
List of Figures ............................................................................................................................................ iii
List of Appendices ..................................................................................................................................... iv
List of Supplements ................................................................................................................................... iv
Glossary of Acronyms .................................................................................................................................v
Executive Summary .....................................................................................................................................1
Introduction ..................................................................................................................................................3
DSM Programs Performance .................................................................................................................4
Market Transformation ..........................................................................................................................8
Programs and Activities .........................................................................................................................9
Program Planning Group .......................................................................................................................9
Program Evaluation .............................................................................................................................11
Customer Satisfaction ..........................................................................................................................12
Cost-Effectiveness ...............................................................................................................................14
Future Plans .........................................................................................................................................16
DSM Expenditures .....................................................................................................................................19
Marketing ...................................................................................................................................................21
Energy Efficiency Advisory Group ...........................................................................................................29
DSM Annual Report Structure...................................................................................................................31
Residential Sector Overview ......................................................................................................................33
Description ...........................................................................................................................................33
Programs ..............................................................................................................................................34
A/C Cool Credit ...................................................................................................................................37
Easy Savings ........................................................................................................................................39
Educational Distributions.....................................................................................................................42
Energy Efficient Lighting ....................................................................................................................46
Energy House Calls..............................................................................................................................50
ENERGY STAR® Homes Northwest ..................................................................................................53
Heating & Cooling Efficiency Program ..............................................................................................57
Home Energy Audit .............................................................................................................................64
Home Improvement Program ..............................................................................................................70
Table of Contents Idaho Power Company
Page ii Demand-Side Management 2015 Annual Report
Oregon Residential Weatherization .....................................................................................................75
Rebate Advantage ................................................................................................................................77
See ya later, refrigerator® .....................................................................................................................79
Shade Tree Project ...............................................................................................................................84
Simple Steps, Smart Savings™ .............................................................................................................88
Weatherization Assistance for Qualified Customers ...........................................................................91
Weatherization Solutions for Eligible Customers................................................................................95
Commercial/Industrial Sector overview ....................................................................................................99
Description ...........................................................................................................................................99
Programs ............................................................................................................................................100
Building Efficiency ............................................................................................................................102
Custom Efficiency .............................................................................................................................106
Easy Upgrades ...................................................................................................................................114
Flex Peak Program .............................................................................................................................117
Oregon Commercial Audits ...............................................................................................................121
Irrigation Sector Overview ......................................................................................................................123
Description .........................................................................................................................................123
Programs ............................................................................................................................................124
Irrigation Efficiency Rewards ............................................................................................................125
Irrigation Peak Rewards .....................................................................................................................129
Market Transformation ............................................................................................................................133
Northwest Energy Efficiency Alliance ..............................................................................................133
Commercial and Industrial NEEA Activities ....................................................................................133
Residential NEEA Activities .............................................................................................................135
NEEA Funding...................................................................................................................................137
Other Programs and Activities .................................................................................................................139
Residential Energy Efficiency Education Initiative ...........................................................................139
Commercial Education.......................................................................................................................142
Regional Technical Forum .................................................................................................................143
University of Idaho Integrated Design Lab .......................................................................................144
Local Energy Efficiency Funds .........................................................................................................147
Building-Code Improvement Activity ...............................................................................................148
Idaho Power’s Internal Energy Efficiency Commitment...................................................................148
Regulatory Overview ...............................................................................................................................151
Idaho Power Company Table of Contents
Demand-Side Management 2015 Annual Report Page iii
Timely Recovery of DSM Program Costs: Energy Efficiency Rider and Prudence
Determination of Expenditures ..........................................................................................................151
Removal of Financial Disincentives: Fixed-Cost Adjustment ..........................................................151
Promotion of Energy Efficiency through Electricity Rate Design ....................................................152
Appendices ...............................................................................................................................................153
LIST OF TABLES
Table 1. 2015 DSM programs by sector, operational type, location, and energy savings/demand reduction ..................................................................................................10
Table 2. 2015 program sector summary and energy usage/savings/demand reduction ...................11
Table 3. Idaho Power’s cost-effectiveness ratios for the UC, TRC, and PCT perspectives
for its energy efficiency programs by sector and by portfolio ...........................................16
Table 4. 2015 funding source and energy savings ...........................................................................19
Table 5. 2015 DSM program expenditures by category ..................................................................19
Table 6. 2015 DSM program incentives by segment and sector .....................................................20
Table 7. Cumulative results from 2015 residential energy awareness advertising campaign .........23
Table 8. 2015 residential program summary ...................................................................................34
Table 9. Summary of bill communications sent in 2015 .................................................................35
Table 10. 2015 commercial/industrial programs .............................................................................100
Table 11. 2015 Custom Efficiency annual energy savings by primary project measure .................107
Table 12. 2015 irrigation program summary ...................................................................................124
Table 13. 2015 program incentives ..................................................................................................130
Table 14. Load reduction for each event by program option ...........................................................132
LIST OF FIGURES
Figure 1. Peak demand-reduction capacity and demand response expenses, 2004–2015 (MW and millions [$]) .........................................................................................................5
Figure 2. Annual energy savings and energy efficiency program expenses, 2002–2015
(MWh and millions [$]) .......................................................................................................5
Figure 3. DSM expense history, 2002–2015 (millions [$]) ................................................................6
Figure 4. DSM expense history by program type, 2004–2015 (millions [$]) .....................................6
Figure 5. Annual incremental energy efficiency savings (aMW) compared with IRP targets,
2002–2015............................................................................................................................7
Table of Contents Idaho Power Company
Page iv Demand-Side Management 2015 Annual Report
Figure 6. Annual cumulative energy efficiency savings (aMW) compared with IRP targets,
2002–2015............................................................................................................................7
Figure 7. Percent of customers whose needs are met or exceeded by Idaho Power’s energy
efficiency efforts ................................................................................................................13
Figure 8. 2015 DSM program expenditures by category ..................................................................20
Figure 9. 2015 DSM program incentives by segment and sector .....................................................20
Figure 10. Examples from the residential energy efficiency awareness campaign. ............................22
Figure 11. Summary of participating homes by county ......................................................................65
Figure 12. Measures installed in participating homes .........................................................................66
Figure 13. Program participants’ benefits experienced .......................................................................69
Figure 14. See ya later, refrigerator® participation by year.................................................................80
Figure 15. How customers heard about See ya later, refrigerator® .....................................................83
LIST OF APPENDICES
Appendix 1. Idaho Rider, Oregon Rider, and NEEA payment amounts (January–
December 2015) ...............................................................................................................155
Appendix 2. 2015 DSM Expenses by funding source (dollars) ...........................................................156
Appendix 3. 2015 DSM program activity ............................................................................................157
Appendix 4. Historical DSM expense and performance, 2002–2015 ..................................................159
Appendix 5. 2015 DSM program activity by state jurisdiction ............................................................176
LIST OF SUPPLEMENTS
Supplement 1: Cost-Effectiveness
Supplement 2: Evaluation
NEEA Market Effects Evaluations (included on CD with Supplement 2)
Idaho Power Company Glossary of Acronyms
Demand-Side Management 2015 Annual Report Page v
GLOSSARY OF ACRONYMS
A/C—Air Conditioning/Air Conditioners
aCOP—Annual Coefficient of Performances
ADM—ADM Associates, Inc.
Ads—Advertisement
AEG—Applied Energy Group
AIA—American Institute of Architects
AMI—Advanced Metering Infrastructure
aMW—Average Megawatt
AR—Agricultural Representative
ASHRAE—American Society of Heating, Refrigeration, and Air Conditioning Engineers
B/C—Benefit/Cost
BCA—Building Contractors Association
BCASEI—Building Contractors Association of Southeast Idaho
BCASWI—Building Contractors Association of Southwestern Idaho
BML—Building Metrics Labeling
BOMA—Building Owners and Managers Association
BPA—Bonneville Power Administration
BSUG—Building Simulation Users Group
CAES—Center for Advanced Energy Studies
CAP—Community Action Partnership
CAPAI—Community Action Partnership Association of Idaho, Inc.
CAZ—Combustion Appliance Zone
CEL—Cost-Effective Limit
CER—Community Education Representative
CFL—Compact Fluorescent Lamp/Light
Glossary of Acronyms Idaho Power Company
Page vi Demand-Side Management 2015 Annual Report
CFM—Cubic Feet per Minute
CHQ—Corporate Headquarters (Idaho Power)
CLEAResult—CLEAResult Consulting, Inc.
CLRIS—Customer Load and Research Information System
COP—Coefficient of Performance
CR—Customer Representative (field staff)
CR&EE—Customer Relations and Energy Efficiency Department
CSR—Customer Service Representative (call center)
CTR—Click-Through Rate
CWI—College of Western Idaho
DEQ—Department of Environmental Quality
DHP—Ductless Heat Pump
DOE—Department of Energy
DSM—Demand-Side Management
EA5—EA5 Energy Audit Program
EBR—Existing Building Renewal
ECM—Electronically Commutated Motors
EEAG—Energy Efficiency Advisory Group
EISA—Energy Independence and Security Act of 2007
EM&V—Evaluation, Measurement, and Verification
EPA—Environmental Protection Agency
EV—Electric Vehicle
FCA—Fixed-Cost Adjustment
FFA—Future Farmers of America
FMP—Facility Management Professional
ft2—Square Feet
Idaho Power Company Glossary of Acronyms
Demand-Side Management 2015 Annual Report Page vii
ft3—Cubic Feet
GIS—Geographic Information System
GMPG—Green Motors Practice Group
GPM—Gallons per Minute
GPS—Geographic Positioning System
H&CE—Heating & Cooling Efficiency Program
HERS—Home Energy Rating System
hp—Horsepower
HPS—Home Performance Specialist
HPWH—Heat Pump Water Heater
HSPF—Heating Seasonal Performance Factor
HVAC—Heating, Ventilation, and Air Conditioning
IAC—Industrial Assessment Center
IBCA—Idaho Building Contractors Association
IBOA—International Building Operators Association
ICC—International Code Council
IDHW—Idaho Department of Health and Welfare
IDL—Integrated Design Lab (in Boise)
IECC—International Energy Conservation Code
IFMA—International Facility Management Association
IPMVP—International Performance Measurement and Verification Protocol
IPUC—Idaho Public Utilities Commission
IRC—Idaho Real Estate Commission
IRP—Integrated Resource Plan
iSTEM—Idaho Science, Technology, Engineering and Mathematics
JACO—JACO Environmental, Inc.
Glossary of Acronyms Idaho Power Company
Page viii Demand-Side Management 2015 Annual Report
kW—Kilowatt
kWh—Kilowatt-hour
LED—Light-Emitting Diode
LEED—Leadership in Energy and Environmental Design
LEEF—Local Energy Efficiency Funds
LIHEAP—Low Income Home Energy Assistance Program
M&V—Measurement & Verification
MCR—Major Customer Representative
MOU—Memorandum of Understanding
MPER—Market Progress Evaluation Report
MVBA—Magic Valley Builders Association
MW—Megawatt
MWh—Megawatt-hour
n/a—Not Applicable
NEB—Non-Energy Benefit
NEEA—Northwest Energy Efficiency Alliance
NEEM—Northwest Energy Efficient Manufactured
NEMA—National Electrical Manufacturers Association
NFRC—National Fenestration Rating Council
NPR—National Public Radio
NSH—Next Step Home
NWPCC—Northwest Power and Conservation Council
NWRRC—Northwest Regional Retail Collaborative
O&M—Operation and Maintenance
OHCS—Oregon Housing and Community Services
OPUC—Public Utility Commission of Oregon
Idaho Power Company Glossary of Acronyms
Demand-Side Management 2015 Annual Report Page ix
ORS—Oregon Revised Statute
OSV—On-Site Verification
PCA—Power Cost Adjustment
PCT—Participant Cost Test
PLC—Powerline Carrier
PPG—Program Planning Group
PSC—Permanent Split Capacitor
PTCS—Performance Tested Comfort System
QA—Quality Assurance
QC—Quality Control
RAP—Resource Action Programs
RBSA—Residential Building Stock Assessment
RETA—Refrigerating Engineers and Technicians Association
RETAC—Regional Emerging Technologies Advisory Committee
RFP—Request for Proposal
Rider—Idaho Energy Efficiency Rider and Oregon Energy Efficiency Rider
RIM—Ratepayer Impact Measure Test
ROCEE—Refrigeration Operator Coaching for Energy Efficiency
RPP—Retail Products Platform
RSE—Runyon Saltzman Einhorn
RTF—Regional Technical Forum
RWLR—Reduced Wattage Lamp Replacement
SCCT—Simple-Cycle Combustion Turbine
SCE—Streamlined Custom Efficiency
SEEK—Students for Energy Efficiency Kit
SEM—Strategic Energy Management
SIR—Savings-to-Investment Ratio
Glossary of Acronyms Idaho Power Company
Page x Demand-Side Management 2015 Annual Report
SRVBCA—Snake River Valley Building Contractors Association
TLL—Tool Loan Library
TOD—Time of Day
TRC—Total Resource Cost
TRM—Technical Reference Manual
TTTA—Top-Tier Trade Ally
UC—Utility Cost
UES—Unit Energy Savings
UM—Utility Miscellaneous
US—United States
VFD—Variable-Frequency Drive
W—Watt
WAP—Weatherization Assistance Program
WAQC—Weatherization Assistance for Qualified Customers
WHF—Whole-House Fan
WRUN—Western Regional Utility Network
WSOC—Water Supply Optimization Cohort
WWEEC—Wastewater Energy Efficiency Cohort
Idaho Power Company Executive Summary
Demand-Side Management 2015 Annual Report Page 1
EXECUTIVE SUMMARY
The pursuit of cost-effective energy efficiency is a primary objective for Idaho Power. Energy efficiency
and demand response provide economic and operational benefits to the company and its customers.
Idaho Power supports the wise use of energy. The availability of information and programs ensures customers’ opportunities to learn about their energy use and participate in programs.
Idaho Power’s portfolio of energy efficiency program energy savings for 2015 increased to
162,533 megawatt-hours (MWh), including the estimated savings from the Northwest Energy Efficiency
Alliance (NEEA), enough energy to power more than 14,000 average homes a year. This is a 12 percent
increase from the 2014 energy savings of 145,476 MWh. In 2015, the company’s energy efficiency portfolio was cost-effective from both the total resource cost (TRC) test and the utility cost (UC) test
perspectives with ratios of 2.32 and 3.57, respectively. The savings from Idaho Power’s energy
efficiency programs alone, excluding NEEA savings, increased to 140,633 MWh in 2015 from
118,670 MWh in 2014.
Idaho Power successfully operated all three of its demand response programs in 2015. The total demand reduction achieved from the company’s programs was 367 megawatts (MW) from an available capacity
of 385 MW. The company reduced its demand response costs with a savings to Idaho Power customers
of over $1.6 million from 2014. Almost a million dollars of these savings resulted from Idaho Power’s
transition of the commercial/industrial demand response program FlexPeak Management—previously
administered by a third-party contractor—to the newly renamed Flex Peak Program fully administered by Idaho Power.
Energy efficiency and demand response is an important aspect of Idaho Power’s resource planning
process. Idaho Power’s 2015 achievements in energy savings exceeded the annual savings target
identified in Idaho Power’s 2015 Integrated Resource Plan (IRP). On a cumulative basis, the company’s
energy savings have exceeded the IRP targets every year since 2002 when the Idaho and Oregon Energy Efficiency Riders (Rider) began.
Total expenditures from all funding sources on DSM-related activities increased by nearly 6 percent,
to $39 million in 2015 from $37 million in 2014. Energy efficiency program funding comes from the
Idaho and Oregon Riders, Idaho Power base rates, and the annual power cost adjustment (PCA).
Idaho incentives for the company’s demand response programs are recovered through base rates and the annual PCA, while Oregon demand response incentives are funded through the Oregon Rider.
With a goal of using customers’ funds wisely, Idaho Power employees and leaders strive to provide
conscientious, prudent, and responsible action and activities that result in cost-effective energy
efficiency. This report’s content offers descriptions of the 2015 activities and savings.
In 2015, Idaho Power received two marketing awards for the residential energy efficiency awareness campaign from the Idaho Advertising Federation Rockie Awards, which recognizes creative excellence
in advertising in Idaho. The company was awarded a Silver Award for the fall TV spot and a
Citation Award for the residential energy efficiency awareness campaign. Idaho Power enhanced its
marketing and public relations efforts in 2015 with the addition of airport signage, broadcast and online radio, television, and an online customer research panel. Additionally Idaho Power had 14 energy
efficiency themed guest appearances on KTVB and KPVI.
Idaho Power continued to use stakeholder input to enhance its programs. The company met regularly
with its Energy Efficiency Advisory Group (EEAG) and Idaho Power contracted with a professional
Executive Summary Idaho Power Company
Page 2 Demand-Side Management 2015 Annual Report
facilitator to improve the EEAG meetings. To keep growth in the program portfolio, the company relied
on its Program Planning Group (PPG), initiated in 2014, to fill the pipeline with ideas for offerings to its
energy efficiency programs. Additionally, Idaho Power continued program improvement to make it
easier for its customers to participate in programs.
As Idaho Power’s energy efficiency efforts mature, the company may face deeper challenges acquiring
cost-effective energy savings. Program promotion requires increased emphasis and increased costs while
the DSM alternative costs decrease, making achieving cost-effective energy efficiency
more complicated.
This Demand-Side Management 2015 Annual Report provides a review of the company’s DSM activities and finances throughout 2015 and outlines Idaho Power’s plans for future DSM activities.
This report also satisfies the reporting requirements set out in the Idaho Public Utilities Commission’s
(IPUC) Order Nos. 29026 and 29419. Additionally, Idaho Power will provide a courtesy copy of the
report to the Public Utility Commission of Oregon (OPUC) under Oregon Docket Utility Miscellaneous
(UM) 1710.
Idaho Power Company Introduction
Demand-Side Management 2015 Annual Report Page 3
INTRODUCTION
The pursuit of cost-effective energy efficiency is a primary objective for Idaho Power. Energy efficiency
and demand response provide economic and operational benefits to the company and its customers.
The enhancement of information and programs ensures customers have opportunities to learn about their energy use and participate in programs.
Idaho Power has effectively operated demand-side management (DSM) programs for over half of the
company’s 100-year history and has ramped up its programs steadily. Through the years, the company
has maintained a successful DSM portfolio, including both energy efficiency and demand response
programs. This report focuses on the activities since 2004, when the energy efficiency riders began.
Idaho Power’s main objectives for DSM programs are to achieve prudent, cost-effective energy
efficiency savings and provide an optimal amount of demand reduction from its demand response
programs as determined through the Integrated Resource Plan (IRP) planning process. Idaho Power
considers cost-effective energy efficiency the company’s least-cost resource and pays particular
attention to ensuring the best value to Idaho Power’s customers. Idaho Power strives to provide customers with programs and information to help them manage their energy use. The company achieves
these objectives through the implementation and careful management of programs that provide energy
and demand savings and through outreach and education. Idaho Power endeavors to implement identical
programs in its Idaho and Oregon service areas.
Energy efficiency program and demand response funding comes from the Idaho and Oregon Energy Efficiency Riders (Rider), Idaho Power base rates, and the annual power cost adjustment (PCA).
Idaho incentives for the company’s demand response programs are recovered through base rates and the
annual PCA, while Oregon demand response incentives are funded through the Oregon Rider.
Total expenditures from all funding sources on DSM-related activities increased by about 6 percent,
from $37 million in 2014 to $39 million in 2014.
Idaho Power’s portfolio of energy efficiency program energy savings for 2015 increased to
162,533 megawatt-hours (MWh), including the estimated Northwest Energy Efficiency Alliance
(NEEA) savings. This is a 12-percent increase from the 2015 energy savings of 145,476 MWh and
enough to power over 14,000 average-sized homes a year. In 2015, the company’s energy efficiency
portfolio is cost-effective from both the total resource cost (TRC) test and the utility cost (UC) test perspectives with ratios of 2.32 and 3.57, respectively. The savings from Idaho Power’s energy
efficiency programs alone (excluding NEEA savings) increased to 140,633 MWh in 2015 from
118,670 MWh in 2014.
Idaho Power successfully operated all three of its demand response programs in 2015. The total demand
reduction from the company’s programs was 367 megawatts (MW) and an enrolled capacity of 385 MW. The company reduced its demand response costs with a savings to Idaho Power customers of
over $1.6 million from 2014. Almost a million dollars of these savings resulted from Idaho Power’s
transfer of the commercial/industrial demand response program FlexPeak Management—previously
administered by a third-party contractor—to the newly renamed Flex Peak Program fully administered by Idaho Power. Idaho Power’s corporate headquarters (CHQ) continued to participate in the Flex Peak
Program reducing its peak load when the program was dispatched.
The 2015 savings consisted of 24,532 MWh from the residential sector, 102,074 MWh from the
commercial/industrial sector, and 14,027 MWh from the irrigation sector. This represents an 18-percent
Introduction Idaho Power Company
Page 4 Demand-Side Management 2015 Annual Report
increase from 2014 program savings. The industrial Custom Efficiency program contributed 40 percent
of Idaho Power’s direct program savings, while the residential sector Energy Efficient Lighting program
contributed 65 percent of the residential savings.
Beyond its energy efficiency incentive programs, Idaho Power further increased its energy efficiency presence in the community by providing energy efficiency and program information through
93 outreach activities, including events, presentations, trainings, and other activities. In addition,
Idaho Power field staff delivered 204 presentations to local organizations, addressing energy efficiency
programs and wise energy use. At events and presentations, company staff distributed over
21,000 light-emitting diodes (LED) in custom packaging that highlighted the advantages of energy-efficient lighting and encouraged participation in Idaho Power’s myAccount online portal.
In 2015, Idaho Power’s Community Education team provided 124 presentations of The Power to Make a
Difference to 3,359 students. The community education representatives (CER) and other staff also
completed 26 senior citizen presentations on energy efficiency programs and shared information about
saving energy to 944 senior citizens in the company’s service area. Additionally, Idaho Power’s energy efficiency program managers responded with detailed answers to 300 customer questions about energy
efficiency and related topics received via Idaho Power’s website.
Since 2008, Commercial Education activities have informed and educated commercial customers
regarding energy efficiency, increased awareness of and participation in existing commercial energy
efficiency and demand response programs and enhanced customer satisfaction regarding the company’s energy efficiency initiatives. Raising the knowledge level of commercial and industrial customers
regarding the wise use of energy in their daily operations is important to the continued success of
Idaho Power’s commercial and industrial energy efficiency programs. Educating commercial customers
requires working with and supporting multiple stakeholders and organizations. Examples of key
stakeholders and specific activities are explained in the commercial/industrial program descriptions, the Commercial and Industrial NEEA Activities section, and the Commercial Education section.
Idaho Power’s internal commitment to energy efficiency and sustainability continued in 2015.
Several Idaho Power properties were enhanced in 2015 with the goal of improving energy efficiency.
Additional CHQ remodel projects were completed in 2015 to the CHQ’s sixth and seventh floors.
Remodels continued to incorporate energy efficiency items, such as lower partitions, lighting retrofits, and lighting controls. In 2016, Idaho Power will proceed with the CHQ eighth floor remodel.
Idaho Power continued to upgrade the company’s substation buildings across the service area.
The Demand-Side Management 2015 Annual Report consists of the main document and
two supplements. Supplement 1: Cost-Effectiveness shows the standard cost-effectiveness tests for
Idaho Power programs and includes a table that reports expenses by funding source and cost category. In 2015, the company continued its commitment to third-party evaluation activities. Included in
Supplement 2: Evaluation are copies of all of Idaho Power’s 2015 evaluations, evaluations conducted by
its regional partners, customer surveys and reports, Idaho Power’s evaluation plans, general energy
efficiency research, and demand response research. Additionally, the report and supplements will be
provided under Oregon Docket UM 1710 to provide the Public Utility Commission of Oregon (OPUC) and its staff information on the company’s DSM programs and expenses.
DSM Programs Performance
Idaho Power offers energy efficiency and demand response opportunities to all major customer sectors: residential, commercial, industrial, and irrigation. The commercial and industrial energy efficiency
programs are made available to customers in either of these sectors.
Idaho Power Company Introduction
Demand-Side Management 2015 Annual Report Page 5
Idaho Power groups its DSM activities into four major categories: energy efficiency, demand response,
market transformation, and other programs and activities. The other programs and activities are
generally designed to provide customer outreach and education encouraging the efficient use of
electricity. These activities are coordinated to advance Idaho Power’s long-term commitment to pursue all prudent cost-effective energy efficiency, an appropriate amount of demand response, and to enhance
customer satisfaction.
Figures 1 and 2 show the demand-reduction capacity and historic energy savings overlaid with the
company’s DSM expenses.
* Irrigation Peak Rewards and the A/C Cool Credit programs were temporarily suspended in 2013.
Figure 1. Peak demand-reduction capacity and demand response expenses, 2004–2015 (MW and millions [$])
Figure 2. Annual energy savings and energy efficiency program expenses, 2002–2015 (MWh and millions [$])
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Introduction Idaho Power Company
Page 6 Demand-Side Management 2015 Annual Report
Figures 3 and 4 show the company’s total DSM expenses for all funding sources, separated between
energy efficiency expenses and demand response expenses.
Figure 3. DSM expense history, 2002–2015 (millions [$])
Figure 4. DSM expense history by program type, 2004–2015 (millions [$])
Energy efficiency and demand response are an important aspect of Idaho Power’s resource planning
process. Idaho Power’s 2015 energy savings exceeded the annual savings target identified in
Idaho Power’s 2015 IRP. On a cumulative basis, the company’s energy savings have exceeded the IRP
targets every year since 2002 when the energy efficiency riders began. For the 2015 IRP, Idaho Power
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Energy Efficiency
Demand Response Expenses
Idaho Power Company Introduction
Demand-Side Management 2015 Annual Report Page 7
contracted with a third party to conduct an energy efficiency potential study to estimate the company’s
energy efficiency potential from 2015 to 2034. The company included all of the achievable energy
efficiency potential in the 2015 IRP. Idaho Power considers this achievable potential as a reasonable
20-year planning estimate. It does not consider the achievable potential as a ceiling limiting energy efficiency acquisition.
Figure 5 shows Idaho Power’s total annual energy efficiency savings in average megawatts (aMW)
overlaid with the company’s IRP energy-savings targets (aMW).
Figure 5. Annual incremental energy efficiency savings (aMW) compared with IRP targets, 2002–2015
Figure 6 shows Idaho Power’s total cumulative energy efficiency savings overlaid with the company’s
cumulative IRP energy-savings targets (aMW).
Figure 6. Annual cumulative energy efficiency savings (aMW) compared with IRP targets, 2002–2015
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Introduction Idaho Power Company
Page 8 Demand-Side Management 2015 Annual Report
Demand Response Programs
Idaho Power started its modern demand response programs in 2002 and now has over 10 percent of its
all-time peak load available under demand response programs. The goal of demand response at
Idaho Power is to minimize or delay the need to build new supply-side peaking resources. The company
estimates future capacity needs through the IRP planning process and plans resources to mitigate any system peak deficits that exist. Demand response programs are measured by the amount of demand reduction, in MW, available to the company during system peak periods.
In summer 2015, Idaho Power had a combined maximum available demand response capacity of
385 MW at the generation level. The amount of capacity available for demand response varies based on
weather, the time of year, and how programs are used and managed. The capacity of 385 MW is calculated using total enrolled MW from participants with an expected maximum realization rate for those participants. This maximum realization rate is not always achieved for every program in any given
event. This realization rate is expected to be approximately 73 percent of billing demand for Irrigation
Peak Rewards and 100 percent of actual load reduction for A/C Cool Credit and the Flex Peak Program.
In 2015, the actual non-coincidental load reduction from all three programs was approximately 367 MW. This number was lower than 378 MW (achieved in 2014) primarily because the Irrigation Peak Rewards did not achieve its maximum realization rate. In 2015, southern Idaho had unseasonably
warm weather early in spring and some participants had already stopped irrigating when the program
was used. On Monday, June 29, 2015, the company used the Irrigation Peak Rewards program and
reached a system peak of 3,320 MW. Had the program not been used, the company estimates the load would have been approximately 3,433 MW, which would have exceeded the previous all-time system peak of 3,407 MW.
Energy Efficiency Programs
Idaho Power’s energy efficiency programs focus on reducing energy use by identifying homes,
buildings, equipment, or components for which an energy-efficient design, replacement, or repair can
achieve energy savings. Energy efficiency programs sometimes include behavioral components,
including the Residential Energy Efficiency Education Initiative and the Wastewater Energy Efficiency Cohort offering in the Custom Efficiency program. Energy efficiency programs are available to all
customer sectors in Idaho Power’s service area. Project measures range from entire residential or
commercial building construction to high-efficiency window replacement. Savings from these programs
are measured in terms of kilowatt-hour (kWh) or MWh savings. These programs usually supply energy
savings throughout the year at different degrees. Idaho Power shapes these savings based on the end use to estimate energy reduction at specific times of the year and day. Idaho Power’s energy efficiency
offerings include programs in residential and commercial new construction (lost-opportunity savings),
residential and commercial retrofit applications, and irrigation and industrial system improvement or
replacement. Custom programs under the irrigation and industrial sectors offer a wide range of unique
opportunities for Idaho Power and its customers to design and execute energy-saving projects.
Market Transformation
Market transformation is an effort to change the existing market for energy efficiency goods and
services by engaging and influencing large national companies to manufacture or supply more energy-efficient equipment. Market transformation can also attempt to identify barriers and
opportunities to increase the market adoption of efficiency. Idaho Power achieves market transformation
savings primarily through its participation in the NEEA. Idaho Power has been a funding member of
Idaho Power Company Introduction
Demand-Side Management 2015 Annual Report Page 9
NEEA since its inception in 1997. NEEA’s role in this process is to look to the future to find emerging
opportunities and to create a path forward to make those opportunities a reality in the region.
NEEA’s current, five-year funding cycle began in 2015. As early as 2009, Idaho Power expressed a
desire to see a change in the way NEEA services were offered in the 2015 to 2019 funding cycle that would differentiate “core” services of market transformation activities from optional services. This way,
utilities could elect to support projects and activities that matched their interests and needs. This effort
resulted in a 2015 to 2019 NEEA business plan, which is forecast to obtain 145 aMW of regional energy
savings at a cost savings of about $3 million over the next five years to Idaho Power customers as
compared to the previous five-year business plan. The NEEA plan also offered some optional programs and activities to prevent overlap of activities when local utilities have the capability to provide the same
services at a lower cost or more effectively.
Programs and Activities
Idaho Power recognizes the value of energy efficiency awareness and education in creating behavioral
change that helps customers use energy wisely. The goal of other programs and activities is to promote
energy efficiency programs, projects, and behavior in customers. These awareness efforts increase
customer demand for, and satisfaction with, Idaho Power’s programs and activities. These activities
include customer outreach, marketing, research, project development, and education programs. This category includes the Residential Energy Efficiency Education Initiative, Easy Savings Program,
Commercial Education, and Educational Distributions.
Program Planning Group
In early 2014, Idaho Power convened a Program Planning Group (PPG) to explore new opportunities to
expand current DSM programs and offerings. The group consisted of residential program specialists,
commercial and industrial engineers, energy efficiency analysts, marketing specialists, energy efficiency
program leaders, and the research and analysis leader. The group has expanded to include a
departmental specialist and a research assistant. Throughout 2015, the group met regularly to explore new ideas to promote energy efficiency and to evaluate new potential programs and measures. The PPG
does not perform program execution. Instead, the group’s role is to determine if a measure has
energy-saving potential, has market adoption potential, and is potentially cost-effective.
In 2015, Idaho Power incorporated three new ideas from the PPG into the Heating & Cooling Efficiency
(H&CE) Program. Included were 1) single-family home duct sealing, which is prescriptive duct-sealing for heat pumps and electric-resistance heated homes; 2) residential electronically commutated motor
(ECM), which is the more efficient replacement for failed permanent split capacitor (PSC) motors with
ECMs in forced-air systems; and 3) a residential whole house fan pilot, which is the installation of a
whole-house fan (WHF) between a home’s attic and the conditioned space that displaces forced air and
zonal direct expansion cooling. Also in 2015, the company gave LED bulbs to attendees at events for promotional, educational, and market transformation purposes.
In the commercial sector, the company began the water supply cohort—now called the Water Supply
Optimization Cohort (WSOC). In September 2015, Idaho Power recruited municipal supply system
operators and trained them to identify operation improvements and potential capital projects to improve
energy use of their systems. The WSOC will continue through 2016.
Four other PPG ideas were presented to Energy Efficiency Advisory Group (EEAG) and are being
implemented in 2016. They are 1) energy efficiency kits mailed out by request; 2) distribution of clothes
Introduction Idaho Power Company
Page 10 Demand-Side Management 2015 Annual Report
drying racks for educational purposes; 3) smart thermostats included in the H&CE Program; and
4) multifamily direct-install project. The multifamily direct install project will be evaluated in 2016 to
determine if it can be an ongoing effort. Other program modifications presented to EEAG and
incorporated into existing programs were an effort to market to and complete projects for multifamily housing units the Home Improvement Program and the inclusion of non-electrically heated homes into
the Home Energy Audit program.
Idaho Power will continue to use the PPG to review, evaluate, and deliver new energy efficiency
offerings in 2016 and beyond.
Table 1 provides a list of 2015 DSM programs and their respective sectors, operational type, state each was available, and associated energy savings.
Table 1. 2015 DSM programs by sector, operational type, location, and energy savings/demand reduction
Program by Sector Operational Type State Savings/Demand Reduction
Residential
A/C Cool Credit ................................................................Demand Response ID/OR 36 MW
Easy Savings ................................................................Energy Efficiency ID 625 MWh
Education Distributions ................................Energy Efficiency ID 1,669 MWh
Energy Efficient Lighting ................................Energy Efficiency ID/OR 15,876 MWh
Energy House Calls ................................Energy Efficiency ID/OR 755 MWh
ENERGY STAR Homes Northwest ................................Energy Efficiency ID/OR 821 MWh
Heating & Cooling Efficiency Program ................................Energy Efficiency ID/OR 1,502 MWh
Home Energy Audit ................................Energy Efficiency ID 136 MWh
Home Improvement Program ................................Energy Efficiency ID 304 MWh
Oregon Residential Weatherization ................................Energy Efficiency OR 12 MWh
Rebate Advantage ................................Energy Efficiency ID/OR 359 MWh
Residential Energy Efficiency Education Initiative Other Programs and Activities ID/OR n/a
See ya later, refrigerator ................................Energy Efficiency ID/OR 720 MWh
Shade Tree Project ................................Other Programs and Activities ID n/a
Simple Steps, Smart Savings /Home Products Program Energy Efficiency ID/OR 771 MWh
Weatherization Assistance for Qualified Customers Energy Efficiency ID/OR 550 MWh
Weatherization Solutions for Eligible Customers Energy Efficiency ID 433 MWh
Commercial/Industrial
Building Efficiency................................Energy Efficiency ID/OR 23,232 MWh
Commercial Education ................................Other Programs and Activities ID/OR n/a
Custom Efficiency ................................Energy Efficiency ID/OR 55,247 MWh
Easy Upgrades ................................................................Energy Efficiency ID/OR 23,595 MWh
Flex Peak Program ................................Demand Response ID/OR 26 MW
Oregon Commercial Audits ................................Energy Efficiency OR n/a
Irrigation
Irrigation Efficiency Rewards ................................Energy Efficiency ID/OR 14,027 MWh
Irrigation Peak Rewards ................................Demand Response ID/OR 305 MW
All Sectors
Northwest Energy Efficiency Alliance ................................Market Transformation ID/OR 21,900 MWh
Idaho Power Company Introduction
Demand-Side Management 2015 Annual Report Page 11
Table 2 shows the 2015 annual energy savings, percent of energy usage, number of customers, and
aMW savings associated with each of the DSM program categories. The table also provides a
comparison of the 2015 contribution of each sector in terms of energy usage and the number of
customers. Unless otherwise noted, all energy savings presented in this report are measured or estimated at the customer’s meter, excluding line losses.
Table 2. 2015 program sector summary and energy usage/savings/demand reduction
Energy Efficiency Program Impacts Idaho Power System Sales
Program Expenses
Energy
Savings (kWh)
Average
Energy (aMW)
Peak-Load
Reduction (MW)b
Sector
Total (MWh)
Percentage
of Energy Usage Number of Customers
Residential $ 7,607,478 24,531,834 2.8 – 4,939,269 34.87% 436,102
Commercial/Industrial 15,525,494 102,073,910 11.7 – 7,180,986 50.69% 68,467
Irrigation ................................1,835,711 14,027,411 1.6 – 2,046,290 14.44% 20,293
Market Transformation 2,582,919 21,900,000 2.5 – n/a n/a n/a
Demand Response 9,000,638 n/a n/a 367 n/a n/a n/a
Other Programs and Activities 597,654 n/a n/a – n/a n/a n/a
Total Program Expenses $ 37,149,893 162,533,155 19.0 367 14,166,545 100.00% 524,862
a Energy, average energy, and expense data have been rounded to the nearest whole unit, which may result in minor rounding differences.
b Includes peak-load reduction from both demand response and energy efficiency programs. Includes 9.7% peak line loss assumptions.
Program Evaluation
Idaho Power considers program evaluation an essential component of its DSM operational activities.
The company contracts with third-party contractors to conduct impact, process, and other evaluations on a scheduled and as-required basis.
Third-party contracts are generally awarded using a competitive bid process managed by Idaho Power’s
Strategic Sourcing department. In some cases, research and analysis is conducted internally and
managed by Idaho Power’s Research and Analysis team within the Customer Relations and Energy
Efficiency (CR&EE) department. Third-party evaluations are specifically managed by the company’s energy efficiency evaluator.
Idaho Power uses industry-standard protocols for its internal and external evaluation efforts,
including the National Action Plan for Energy Efficiency—Model Energy Efficiency Program Impact
Evaluation Guide, the California Evaluation Framework, the International Performance Measurement and Verification Protocol (IPMVP), the Database for Energy Efficiency Resources, and the Regional Technical Forum’s (RTF) evaluation protocols.
The company also supports regional and national studies to promote the ongoing cost-effectiveness of
programs, the validation of energy savings and demand reduction, and the efficient management of its
programs. Idaho Power considers primary and secondary research, cost-effectiveness analyses, potential
assessments, impact and process evaluations, and customer surveys important resources in providing accurate and transparent program-savings estimates. Recommendations and findings from evaluations and research are used to continuously refine Idaho Power’s DSM programs.
In 2015, Idaho Power completed six program impact evaluations and three program process evaluations
using third-party contractors. Applied Energy Group (AEG) conducted process and impact evaluations
of the Home Improvement Program, Ductless Heat Pump Pilot, and See ya later, refrigerator® programs.
Introduction Idaho Power Company
Page 12 Demand-Side Management 2015 Annual Report
CLEAResult Consulting, Inc. (CLEAResult), conducted impact evaluations of the Irrigation Peak
Rewards, A/C Cool Credit, and Flex Peak Program 2015 demand response events.
In 2015, Idaho Power administered surveys on several programs to measure program satisfaction.
Participant surveys were conducted for Easy Upgrades, Home Energy Audit, Shade Tree Project, Weatherization Assistance for Qualified Customers (WAQC), and Weatherization Solutions for
Eligible Customers.
Throughout 2015, ADM Associates, Inc. (ADM) made several small revisions to the technical reference
manual (TRM) for Building Efficiency and Easy Upgrades. These revisions include additional system
types to the heating, ventilation, and air conditioning (HVAC) controls section and an expanded description of eligible equipment for air conditioning (A/C) and heat pump systems. Additionally,
ADM updated the savings for measures impacted by the International Energy Conservation (IECC)
2012 code.
Final reports from all evaluations, research, and surveys completed in 2015 and an evaluation schedule
are provided in Supplement 2: Evaluation.
Customer Satisfaction
In 2015, based on surveys conducted in 2014, Idaho Power ranked fourth out of seven utilities included
in the west region midsize segment of the J.D. Power and Associates 2015 Electric Utility Business Customer Satisfaction Study. Sixty-two percent of the business customer respondents in this study
indicated they are aware of Idaho Power’s energy efficiency programs, and those customers are more
satisfied with Idaho Power than customers who are unaware of the programs.
In 2015, based on surveys conducted in the last six months of 2014 and the first six months of 2015,
Idaho Power ranked 4 out of 14 utilities included in the west region midsize segment of the J.D. Power and Associates 2015 Electric Utility Residential Customer Satisfaction Study. Forty-six percent of the
residential respondents in this study indicated they are aware of Idaho Power’s energy efficiency
programs, and those customers are more satisfied with Idaho Power than customers who are unaware of
the programs.
Idaho Power employs Burke, Inc., an independent third-party research vendor, to conduct customer relationship surveys to measure the overall customer relationship and satisfaction with Idaho Power.
The Burke Customer Relationship survey measures the satisfaction of a number of aspects of the
customer’s relationship with Idaho Power, including energy efficiency at a very high level. However,
it is not the intent of this survey to measure all aspects of energy efficiency programs offered by
Idaho Power.
The 2015 results of Idaho Power’s quarterly customer relationship survey showed an increase in overall
satisfaction from the previous year. Sixty-two percent of customers indicated their needs are met or
exceeded by Idaho Power encouraging energy efficiency among its customers. Figure 7 depicts the
annual change in the percent of customers who indicated Idaho Power met or exceeded their needs
concerning energy efficiency efforts encouraged by Idaho Power.
Idaho Power Company Introduction
Demand-Side Management 2015 Annual Report Page 13
Figure 7. Percent of customers whose needs are met or exceeded by Idaho Power’s energy efficiency efforts
Three questions related to energy efficiency programs in the general relationship survey continued in the
2015 survey: 1) Have you participated in any of Idaho Power’s energy efficiency programs?,
2) Which energy efficiency program did you participate in?, and 3) Overall, how satisfied are you with
the energy efficiency program? In 2015, 40 percent of the survey respondents across all sectors indicated they participated in at least one Idaho Power energy efficiency program, and 92 percent were “very”
or “somewhat” satisfied with the program they participated in.
In 2015, Idaho Power created the empowered community, an online community of residential
customers, to measure customer perceptions on a variety of company-related topics, including energy
efficiency. Recruiting for the community was conducted primarily through billing inserts and mailed postcards. The community currently has 818 active members. Idaho Power sends out at least one survey
per month to active members. Energy efficiency-related survey topics in 2015 included residential
laundry habits, recall of the spring 2015 energy efficiency marketing campaign, and holiday lighting.
The average response rate for surveys conducted with the online community is 64.3 percent.
Results of these studies are included in Supplement 2: Evaluation.
Idaho Power will not survey most energy efficiency program participants annually. This is due primarily
to a concern of over-surveying program participants and because the measures and specifics of most
program designs do not change annually. To ensure meaningful research in the future, Idaho Power will
conduct program research periodically (every two to three years), unless there have been major program changes.
50%49%
56%57%58%60%
57%
62%62%
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20%
30%
40%
50%
60%
70%
Q4 2007 Q4 2008 Q4 2009 Q4 2010 Q4 2011 Q4 2012 Q4 2013 Q4 2014 Q4 2015
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Introduction Idaho Power Company
Page 14 Demand-Side Management 2015 Annual Report
Cost-Effectiveness
Cost-effectiveness is of primary importance in the design, implementation, and tracking of energy efficiency and demand response programs. Idaho Power’s energy efficiency and demand response
opportunities are preliminarily identified through the IRP process. Idaho Power uses third-party energy
efficiency potential studies to identify achievable cost-effective energy efficiency potential, which is
added to the resources included in the IRP. Idaho Power considers this achievable potential as a
reasonable 20-year planning estimate; however, the company does not consider the achievable potential as a ceiling limiting energy efficiency acquisition.
Because of Idaho Power’s already diverse portfolio of programs, most of the new potential for energy
efficiency in Idaho Power’s service area is based on additional measures to be added to programs rather
than new programs.
Prior to the actual implementation of energy efficiency or demand response programs, Idaho Power performs a cost-effectiveness analysis to assess whether a potential program design will be
cost-effective from the perspective of Idaho Power and its customers. The most current and reliable
information available is incorporated in these models. When possible, Idaho Power leverages the
experiences of other utilities in the region or throughout the country to help identify specific program
parameters.
Idaho Power believes all the cost-effectiveness tests are important and they should be considered in
relation to each other. The company’s goal is for all programs to have benefit/cost (B/C) ratios greater
than one for the TRC test, UC test, and participant cost test (PCT) at the program and measure level
where appropriate. If a particular measure or program is pursued even though it will not be
cost-effective from each of the three tests, Idaho Power works with EEAG to get input. If the measure or program is offered, the company explains why the measure or program was implemented or continued.
The company believes this aligns with the expectations delineated in the OPUC Order No. 94-590.
As a result of the two Energy Efficiency Working Group meetings for stakeholders held in conjunction
with Idaho Power’s 2015 IRP, the company is continuing its investigation of energy efficiency-related
transmission and distribution benefits. Idaho Power began the study in 2015 and will continue the analysis in 2016 as part of analysis conducted preliminary to starting the 2017 IRP process, and is
anticipating results in mid to late 2016.
When a new program or measure is considered, Idaho Power launches a pilot or a program to evaluate
estimates or assumptions in the cost-effectiveness analysis. Following the implementation of a program,
cost-effectiveness analyses are reviewed as new inputs from the actual program activity become available, such as actual program expenses, savings, or participation levels. If measures or programs are
determined not to be cost-effective after implementation, the program or measures are re-examined,
including using input provided from EEAG.
Appendix 4 contains the UC and TRC B/C ratios using actual cost information over the life of each
program through 2015. These B/C ratios are provided as a measure of cost-effectiveness for all Idaho Power energy efficiency programs currently being offered where energy savings are realized.
As in 2014, the actual historic savings and expenses are not discounted; only the value of the ongoing
savings are discounted to reflect today’s dollars. A complete description of Idaho Power’s methodology,
input assumptions, sources, and results is presented in Supplement 1: Cost-Effectiveness.
Idaho Power Company Introduction
Demand-Side Management 2015 Annual Report Page 15
Idaho Power currently uses the DSM alternative costs from the 2013 IRP. Idaho Power also freezes
savings assumptions when the budgets and goals are set for the next calendar year unless code and
standards changes or program updates necessitate an immediate need to use updated savings.
These assumptions will be discussed in more detail in the cost-effectiveness sections for each program.
As part of the public workshops on Case No. IPC-E-13-14, Idaho Power and stakeholders agreed upon a
method for valuing demand response programs. The settlement agreement was approved in Idaho Public
Utilities Commission (IPUC) Order No. 32923 and OPUC Order No. 13-482. Per the settlement
agreements, the annual cost of operating the three demand response programs for the maximum
allowable 60 hours should be no more than $16.7 million. This $16.7 million value is the levelized annual cost of a 170-MW simple-cycle combustion turbine (SCCT) over a 20-year life. In 2015, the cost
of operating the three demand response programs was $9 million. Idaho Power estimates that if the
three programs were dispatched for the full 60 hours, the total costs would have been approximately
$12.4 million and would have remained below the agreed upon value.
Idaho Power’s portfolio of energy efficiency programs is cost-effective, passing both the TRC test and the UC test with ratios of 2.32 and 3.57, respectively. The company’s energy efficiency programs’
sector portfolios were also cost-effective from a TRC test and UC test perspective.
In 2015, all of Idaho Power’s energy efficiency programs were cost-effective, except the Home
Improvement Program and the weatherization programs for income-qualified customers.
In 2015, the Home Improvement Program was not cost-effective from the TRC perspective. The RTF reduced savings for single-family home weatherization projects in 2015. With the changes, average
savings estimates per project were just under 50 percent of 2014 projects. The lower savings were
approved by the RTF in October of 2014 and revised in the spring of 2015. These new savings were a
result of the nearly 18-month RTF process to calibrate residential savings models. As a consequence,
four of the six measures offered in the Home Improvement Program are no longer cost effective from the TRC perspective. Idaho Power incorporated the new savings for all 2015 projects. In 2016,
the company will evaluate the non-cost-effective measures and the impact on program’s
cost-effectiveness to determine if these measures should be modified or removed from the program.
Idaho Power will present possible program modification and seek suggestions from EEAG.
Twenty-four measures in various programs are shown not to be cost-effective from either the UC or TRC perspective. These measures will be discontinued, analyzed for additional non-energy benefits
(NEB), modified to increase potential per-unit savings, or monitored to examine their impact on the
specific program’s overall cost-effectiveness.
Table 3 shows Idaho Power’s cost-effectiveness ratios for the UC, TRC, and PCT perspectives for its
energy efficiency programs by sector and by portfolio.
Introduction Idaho Power Company
Page 16 Demand-Side Management 2015 Annual Report
Table 3. Idaho Power’s cost-effectiveness ratios for the UC, TRC, and PCT perspectives for its energy efficiency programs by sector and by portfolio
2015 B/C Tests
Program/Sector UC TRC PCT
Easy Savings ................................................................ 2.61 2.95 N/A
Educational Distributions ................................ 2.05 2.60 N/A
Energy Efficient Lighting ................................ 4.53 4.23 5.39
Energy House Calls ................................ 2.81 2.96 N/A
ENERGY STAR Homes Northwest ................................ 2.10 1.04 1.49
Heating & Cooling Efficiency Program ................................ 3.11 1.05 1.36
Home Improvement Program ................................ 1.91 0.67 1.05
Rebate Advantage ................................ 4.54 3.45 6.46
See ya later, refrigerator ................................ 1.21 1.53 N/A
Simple Steps, Smart Savings/Home Products Program 3.37 4.83 6.62
Weatherization Assistance for Qualified Customers 0.54 0.43 N/A
Weatherization Solutions for Eligible Customers 0.45 0.50 N/A
Residential Energy Efficiency Sector ................................ 2.31 2.11 3.82
Building Efficiency................................ 7.63 3.70 3.56
Custom Efficiency ................................ 4.03 1.77 1.37
Easy Upgrades ................................................................ 3.85 2.20 2.51
Commercial/Industrial Energy Efficiency Sector................ 4.48 2.13 1.92
Irrigation Efficiency ................................ 6.00 3.84 3.59
Irrigation Energy Efficiency Sector ................................ 6.00 3.84 3.59
Energy Efficiency Portfolio ................................ 3.57 2.32 2.61
Details on the cost-effectiveness assumptions and data are included in Supplement 1: Cost-Effectiveness.
Future Plans
Idaho Power will continue to pursue all prudent cost-effective energy efficiency as identified by
third-party potential studies and an appropriate amount of demand response based on the demand
response settlement agreement approved in IPUC Order No. 32923 and OPUC Order No. 13-482.
The forecast level of energy efficiency and the needed level of demand response are included in
Idaho Power’s biennial IRP planning process. Idaho Power includes all achievable cost-effective energy savings as identified in its potential studies in each IRP. Idaho Power considers this achievable potential
a reasonable 20-year planning estimate; however, the company does not consider the achievable
potential as a ceiling limiting energy efficiency acquisition. The IRP is a public document developed in
a public process that details Idaho Power’s strategy for economically maintaining the adequacy of its
power system into the future. The IRP process balances reliability, cost, risk, environmental concerns, and efficiency to develop a preferred portfolio of future resources to meet specific energy needs of
Idaho Power’s customers.
The company will continue to explore new potential as identified in the company’s third-party energy
efficiency potential study and through other third-party resources and conferences and will continue to
assess and develop new program offerings through its PPG. Idaho Power will work in consultation with EEAG to expand or modify its energy efficiency portfolio. Plans for individual programs in 2016 are
included under each program’s 2016 Program and Marketing Strategies.
Idaho Power Company Introduction
Demand-Side Management 2015 Annual Report Page 17
In 2016, Idaho Power will continue to enhance its marketing and outreach efforts as described in the
Marketing section and within each program section. Idaho Power will continue to work with NEEA on
its market transformation activities during the 2015 to 2019 funding cycle.
The company will complete its research and evaluation, measurement, and verification (EM&V) projects included in the evaluation plan in Supplement 2: Evaluation.
Idaho Power will incorporate energy efficiency equipment and practices into its own facilities. In 2016,
Idaho Power will construct a new Twin Falls Operations Center, build three duplex units between
Brownlee and Oxbow dams, construct new crew quarters and an office at Daly Creek, and continue the
remodel of its CHQ.
Introduction Idaho Power Company
Page 18 Demand-Side Management 2015 Annual Report
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Idaho Power Company DSM Expenditures
Demand-Side Management 2015 Annual Report Page 19
DSM EXPENDITURES
Funding for DSM programs in 2015 came from several sources. The Idaho and Oregon Rider funds are
collected directly from customers on their monthly bills. For 2015, the Idaho Rider was 4 percent of
base-rate revenues. The 2015 Oregon Rider was 3 percent of base-rate revenues. Additionally, Idaho demand response program incentives were paid through base rates and the annual PCA
mechanism. Energy efficiency and demand response-related expenses not funded through the Rider are
included as part of Idaho Power’s ongoing operation and maintenance (O&M) costs.
Total DSM expenses funded from all sources were $39 million in 2015. At the beginning of 2015,
the Idaho Rider balance was approximately negative $0.8 million, and by December 31, 2015, the positive balance was $6.6 million. At the beginning of the year, the Oregon Rider negative balance
was approximately $3.9 million, and by year-end, the negative balance was $4.5 million.
Table 4 shows the total expenditures funded by the Idaho Rider, $28,494,548; the Oregon Rider,
$1,724,118; and non-rider funding, $8,822,269, resulting in Idaho Power’s total DSM expenditures of
$39,040,935. The non-rider funding category includes Idaho Power demand response incentives, WAQC expenses, and O&M costs.
Table 4. 2015 funding source and energy savings
Funding Source Expenses MWh Savings
Idaho Rider ................................................................................................$ 28,494,548 153,979,466
Oregon Rider ................................................................................................1,724,118 7,379,131
Non-Rider Funding ................................................................................................8,822,269 1,174,559
Total ................................................................................................ $ 39,040,935 162,533,155
Table 5 and Figure 8 indicate 2015 DSM program expenditures by category. The expenses in the Other
Expense category include marketing ($960,055), program evaluation ($104,007), program training
($432,375), and program audits ($115,976). The Purchased Services category includes payments made
to NEEA and third-party contractors who help deliver Idaho Power’s programs: EnerNOC, Inc., for Irrigation Peak Rewards; CLEAResult Consulting for Energy Efficient Lighting; JACO
Environmental, Inc. (JACO), for See ya later, refrigerator®; Honeywell for A/C Cool Credit; Cascade
Energy, Inc., for Custom Efficiency; Evergreen Consulting and RM Energy Consulting for Easy
Upgrades; and contractors for WAQC and Weatherization Solutions for Eligible Customers.
The Materials & Equipment category includes items that directly benefit customers: LED bulbs distributed at customer events ($138,492), and direct install weatherization measures ($125,000).
Table 5. 2015 DSM program expenditures by category
Total % of Total
Incentive Expense ................................................................................................$ 24,016,364 61%
Labor/Administrative Expense ................................................................3,395,155 9%
Materials & Equipment ................................................................................................287,424 1%
Other Expense ................................................................................................1,598,865 4%
Purchased Services ................................................................................................9,743,128 25%
Total 2015 Rider Expenditures, by Category ............................................................ $ 39,040,935 100%
DSM Expenditures Idaho Power Company
Page 20 Demand-Side Management 2015 Annual Report
Figure 8. 2015 DSM program expenditures by category
Table 6 and Figure 9 describe the amount and percentage of incentives paid by segment and sector.
There are two incentive segments—demand response and energy efficiency—and three sectors—
residential, commercial/industrial, and irrigation. The incentives are funded by the Idaho and Oregon Rider, Idaho PCA mechanism, and Idaho Power base rates. Market transformation-related payments
made to NEEA and payments made to third-party community action partners under the WAQC and
Weatherization Solutions for Eligible Customers programs are not included in the incentive amounts.
Table 6. 2015 DSM program incentives by segment and sector
Sector Total % of Total
DR —Residential ................................................................................................$ 440,190 2%
EE —Irrigation................................................................................................1,497,682 6%
Total Incentive Expense ................................................................$ 24,016,364 100%
a DR = demand response
b EE = energy efficiency
Figure 9. 2015 DSM program incentives by segment and sector
Idaho Power Company Marketing
Demand-Side Management 2015 Annual Report Page 21
MARKETING
Idaho Power used a variety of marketing, public relations, and research during 2015. The company will
continue with new and proven techniques for 2016. The following describes a selection of the methods,
approaches, and tactics used by Idaho Power to engage with customers regarding energy efficiency.
Idaho Power added commercial, public, and online radio; network television; an expanded residential
awareness campaign; an online customer research panel; and airport signage to the company’s
marketing tactics in 2015.
In March, June, and September 2015 Idaho Power ran 60-second and 30-second radio spots on major
commercial radio stations, Spanish-speaking radio stations, and National Public Radio (NPR) stations in the service area. The message reminded customers they have the power to save energy, save money,
and live more comfortably. In March and September, these radio spots ran on Pandora internet radio
accessed by mobile and web-based devices. The commercial stations that ran the spots had a variety of
station formats to obtain optimum reach, including classic rock, news/talk, country, adult alternative,
adult contemporary, and classic hits.
NPR is not measured the same way as commercial radio. Listener numbers do not appear in traditional
ratings research. Research from Idaho Power’s media buying vendor, Media Partners, finds that
80 percent of public radio listeners say they have a positive impression of a company that supports
public radio. Seventy percent of listeners say that underwriting messages have a positive impact on their
purchase decisions. Twenty-eight percent of listeners claim to have been directly influenced by public radio in buying a product or service, versus only five to seven percent who claim to have been
influenced by messages on a commercial radio station. Media Partners advised that public radio listeners
are open to trying new products and services but are less likely to be influenced by the usual means of
reaching consumers.
Some of the local NPR stations the company ran advertising on have local data on its listening audience. Media Partners also provided information that Boise State Public Radio (KBSX-FM) broadcasts to more
than 100,000 listeners throughout southern and central Idaho’s metropolitan and rural areas. Boise State
Public Radio’s purpose is to be at the civic, cultural, and intellectual forefront of the community to
create an informed, engaged public. The Boise State Public Radio listener profile is comprised of
55 percent men and 45 percent women, of which 68 percent are age 35 to 64.
KISU-FM, the public radio station in Pocatello, claims to have more listeners than most commercial
stations in the market and is the most listened to public radio station in eastern Idaho. Generally, the
audience numbers for non-commercial radio are too small to appear in research, but KISU-FM in
Pocatello actually do. The spring 2015 Eastlan Ratings research shows that each week, almost
9,000 people tune in to KISU for at least 15 minutes. Approximately 820 people hear each message. Idaho Power’s 44 messages in June on public radio in Pocatello would have delivered approximately
36,080 gross impressions.
KDPI-FM, in Twin Falls, does not appear in the local market ratings. The programming is a mix of
music, local news/talk, and nationally syndicated radio programs.
In summary, Idaho Power ran 1,232 60-second radio spots in March, 1,308 30-second radio spots in
June, and 1,308 30-second radio spots in September, totaling 3,848 radio spots in 2015.
Marketing Idaho Power Company
Page 22 Demand-Side Management 2015 Annual Report
Commercial radio results indicated that in March, June, and September Idaho Power reached 55 percent
of the company’s target audience (age 35–64) using a variety of formats to obtain optimum reach,
including classic rock, news/talk, country, adult alternative, adult contemporary, and classic hits,
including the Spanish radio stations. In commercial radio, frequency is defined as the number of times the target audience should have heard the spots. Frequency is different for each market. Listeners in
Idaho Power’s targeted geographic markets could have heard the spot 4.9 times in Boise, 3.9 times in
Twin Falls, and 6.3 times in Pocatello.
Advertising ran on local NPR stations in Idaho Power’s service area and on commercial stations
simultaneously. In March, June, and September, NPR stations ran the radio ad 36 times on KBSX-FM in Boise, 40 times on KISU-FM in Pocatello, and 100 times in KDPI-FM in Twin Falls.
Idaho Power ran spots on Pandora internet radio. In March, records show 1,575,135 impressions and
4,065 banner clicks. September yielded 1,487,631 impressions and 3,604 banner clicks.
Another 2015 marketing project was the Residential Energy Efficiency Awareness Campaign.
The company received two awards in 2015 for the Residential Energy Efficiency Awareness Campaign from the Idaho Advertising Federation Rockie Awards, which strives to recognize creative excellence in
advertising in Idaho. The fall TV spot won a Silver Award, and the complete campaign won a
Citation Award.
Figure 10 is an example of the campaign materials in 2015.
Figure 10. Examples from the residential energy efficiency awareness campaign.
The campaign evolved from smaller marketing campaigns completed in 2014, when Idaho Power began
using integrated marketing campaigns to increase awareness of the residential programs as a whole,
rather than individually. These campaigns use a variety of integrated tactics, including radio, television, newspaper ads, digital ads, Facebook ads, Connections, and Idaho Power’s website to reach various
demographics and use multiple tactics in a one-month period to increase exposure to the message.
The goals of the campaign are to 1) raise awareness of the programs collectively rather than by
individual program; 2) use a variety of tactics (television, radio, newspaper ads, online ads, social media, Connections) to reach a variety of customer demographics; 3) use all the tactics in the same month to
Idaho Power Company Marketing
Demand-Side Management 2015 Annual Report Page 23
increase customer exposure to the message; 4) and to let customers know they have options when it
comes to saving energy.
In 2015, the company increased the number of customers reached and the number of times they were
exposed to the message. The company doubled the budget, added network television, and created new images and messages.
In 2015, Idaho Power extended the marketing reach using new tactics, including radio and network
television advertising and new graphics and messaging with a bold, colorful look and feel. Messaging
focused on a variety of ways to create an energy-efficient home and Energy Savings Made Easy as a
central theme, illustrating how easy energy efficiency can be with Idaho Power’s help.
Table 7 provides the cumulative results from the 2015 residential energy efficiency
awareness campaign.
Table 7. Cumulative results from 2015 residential energy awareness advertising campaign
Marketing Tactic March 2015 May 2015a June 2015 September 2015
Network television reach ................................ 95% of 25–54
year olds
95% of 25–54
year olds
Network television frequency 5 5
Radio ads ................................1,232 60-second
ads
1,308 30-second
ads
1,308 30-second
ads
Radio frequency
Boise ................................ 4.9 4.9
Twin Falls ................................ 3.9 3.9
Pocatello ................................ 6.3 6.3
NPR ................................................................
Pandora (clicks) ................................4,065 3,604
Pandora (impressions) ................................1,575,135 1,487,631
Print advertising (impressions) 1,123,588 1,109,534
Online advertising (impressions) 339,725 436,965 654,080
Click-through rate (CTR) 0.067% 0.047% 0.06%
Connections (printed) ................................ 410,804 412,742
Facebook ads (customers reached) 190,696 54,407
Facebook frequency ................................ 26.77 25.8
idahopower.com/energyefficiency/residential page views ................................ 5,867 8,057
*Number of times target audience saw the spot on average
**Number of times target audience heard the spot on average
a A portion of the May digital ads, known as online advertising, targeted business and politics, which were the wrong demographic. Therefore, Media Partners gave Idaho Power a rerun credit in June, which explains the difference between the May and September ad campaign results and the additional numbers for June.
b Generally, in the United States energy/utility industry, the average CTR for digital ads is 0.07 percent.
Idaho Power ran the campaigns primarily in May and September 2015. A radio campaign ran in March
to reach the spring home improvement market and in June to extend the message.
Pandora internet radio is a music streaming and automated music recommendation service where the
company ran Idaho Power radio spots and banner ads in March and September 2015. Pandora includes a
Marketing Idaho Power Company
Page 24 Demand-Side Management 2015 Annual Report
banner ad, which Pandora reported had 4,065 clicks to Idaho Power’s residential energy efficiency web
home page in March.
Additional marketing efforts included Connections, distributed with customers’ bills, with both the May
and September content devoted to energy efficiency. Sent to more than 415,000 customers in their bills, Connections has provided opportunities for energy-efficiency messages beyond the two energy
efficiency-focused issues. For example, the December issue featured a story about myAccount,
including information about using the online tool to understand energy use and identify ways to save
energy. Program-specific articles are noted within the program sections.
In 2015, Idaho Power staff spoke to customers attending the Canyon County Fair in a Voice of the Customer video posted on YouTube. Idaho Power asked willing participants about energy efficiency and
what they do to save energy. Some of those excerpts—and other YouTube energy efficiency videos—
are available on the Idaho Power website at youtube.com/user/idahopower.
In 2015, public relations efforts included energy efficiency messaging and program information in the
company’s weekly News Briefs email to all media in Idaho Power’s service area. The purpose of this outreach is to present story ideas to the media for their coverage and provide enough information for
media outlets with small staffs to use the item as is. Many reporters followed up on the following
broadcast stories and interviews:
• Make a New Year's Resolution to Save Energy—January 5, 2015
• Interactive ‘Home’ Shows Energy-Saving Tips—March 23, 2015
• Turning Up Awareness On Energy Efficiency—May 4, 2015
• New Energy Efficiency Guide Available Now—July 20, 2015
• Ways to Save Energy and Money When It’s Hot—July 13, 2015
• October is National Energy Awareness Month—October 5, 2015
• myAccount Helps Monitor Holiday Electric Use—November 9, 2015
• Prepare Your Home for Winter—November 23, 2015
Idaho Power used network television advertising. In May and September, 95 percent of customers in
Idaho Power’s target audience (age 25–54) viewing network television in May saw the commercial an
average of five times.
Idaho Power’s public relations efforts established relationships with two regional television news programs—KTVB (Boise and Twin Falls) and KPVI (Pocatello)—for monthly, live, in-studio energy
efficiency segments during their news broadcast. The KTVB segment typically airs between 4:00 p.m.
and 5:00 p.m. weekdays, and the KPVI segment between 6:30 a.m. and 7:00 a.m. weekdays. Generally,
Idaho Power prepares segments of interest to all customers but often focuses on program-related information. All appearances end with a call-to-action about the energy efficiency program or sends viewers to the Idaho Power website for more information. When possible, Idaho Power prepares similar
information for both markets—always informative and providing props that demonstrate the topics
discussed. The 2015 topics included the following:
Idaho Power Company Marketing
Demand-Side Management 2015 Annual Report Page 25
• KPVI: Weatherization Solutions (May), heating and cooling (June), energy efficiency quiz
(July), See ya later, refrigerator® (August), windows (September), ideas for October Energy
Awareness Month (October), and energy-efficient holiday lighting (November)
• KTVB: Weather-stripping (January), See ya later, refrigerator® (March), air sealing/caulking
(April), heating and cooling (May), energy efficiency quiz (June), top seven ideas for
October Energy Awareness Month (September), and energy-efficient holiday
lighting (November)
On Facebook, Idaho Power reached 190,696 people with 5,860 clicks to the Idaho Power website in May. Each person Idaho Power reached saw the ad 26.77 times. In September, the company reached
183,974 people with 6,079 clicks to the Idaho Power website. Each person the company reached saw the
ad 25.8 times.
Print advertising ran in all the major daily newspapers and the weekly newspapers throughout the service area. The ads conveyed individual energy efficiency programs or tips to customers, such as using insulation to keep cool air in and hot air out in summer.
The response to the campaign was measured using Idaho Power’s empowered community, an online
panel of over 800 customers asked to share perceptions and feedback on a variety of topics each month.
The following results were obtained regarding the May Energy Efficiency Residential Awareness Campaign:
• Twenty-eight percent of respondents remember seeing or hearing one of the ads from
television, radio, print, digital, or social media.
• Fifty-four percent of respondents recalled the television ads, the highest recall among respondents.
• Over 84 percent of respondents indicated they are “very likely” or “somewhat likely” to
make energy-saving changes in their home after seeing the ads,
• Over 84 percent are “very interested” or “somewhat interested” in more information about energy savings programs.
• Seventy-nine percent of the respondents who recalled seeing or hearing the ads felt positive
about the ads they saw or heard.
A copy of the results of the study is located in Supplement 2: Evaluation.
Idaho Power tracked the number of page views to the Residential Energy Efficiency home page on the
company’s website. Page views ranged from 1,964 in April to 8,057 in September and totaled 42,797 in
2015. The company uses Google Analytics to analyze web activity. Google’s definition of page views is
the total number of pages viewed, with repeated views of a single page being counted.
To build marketing networks and learn what works in other regions, Idaho Power staff met with counterparts at Portland General Electric in Portland, Oregon in June. The company attended the
E Source Utility Marketing Executive Council and the E Source Forum held in October in Denver,
Colorado. In April 2015, Idaho Power’s Corporate Communications director met with a counterpart at
Avista to network and discuss best practices in energy efficiency marketing.
Marketing Idaho Power Company
Page 26 Demand-Side Management 2015 Annual Report
Idaho Power used airport signage as a new tactic in 2015. Each year, 2.8 million people travel through
the Boise Airport. Forty-five percent are visitors, 55 percent are residents, and 42 percent are business
travelers. To reach the business customer, Idaho Power purchased two backlit display ads and placed
one ad at the baggage claim, which garners 1.8 million impressions annually, and the other ad in the main concourse, which garners 2.1 million impressions annually.
A variety of print ads ran in 2015, promoting the energy efficiency programs in sectors (residential,
commercial/industrial, and irrigation) and specific programs. From the Farm and Ranch edition of the
Argus Observer displaying the Irrigation Efficiency Rewards program to Horizon Air Magazine
advertising all of the commercial energy efficiency programs, Idaho Power bought ads to capture the target audience’s attention. Print ads ran in daily and weekly newspapers, trade publications,
special-interest magazines, newspapers and booklets, chamber of commerce newsletters, association
newsletters, association event programs, conference publications, business publications, and association
membership directories. The following programs ran print ads: H&CE Program, Weatherization
Solutions for Eligible Customers, ENERGY STAR® Homes Northwest, Irrigation Efficiency Rewards, Building Efficiency, Custom Efficiency, Easy Upgrades, DHP Pilot, and Home Improvement Program.
Additional ads encompassed all of the energy efficiency residential and commercial programs.
Eight percent of the company’s total social media content promoted energy efficiency in 2015.
Idaho Power distributed 131 messages about energy efficiency via Twitter and Facebook, approximately
one energy efficiency message every three days.
The contractor portal, which launched in 2014 for participating contractor use, remained available in 2015. The portal provides pre-designed printable marketing collateral. Though the portal was available
to participating contractors in the H&CE Program and the Home Improvement Program, the portal did
not experience activity in 2015. Idaho Power will monitor the contractor portal and have the customer
representatives (CR) continue to promote it to the participating contractors that are in the H&CE Program and the Home Improvement Program. The CRs will remind them that the portal offers pre-designed marketing collateral printable for their use and the benefits of using this portal.
The company will continue to monitor the contractor portal for its effectiveness for participating
contractors and make changes as needed.
Idaho Power promotes energy efficiency through the company’s Energy@Work Newsletter. Written for small- and medium-sized business customers, Idaho Power published this newsletter in July and December 2015. Content included information on reliability improvements, use of myAccount, future
energy supply, online outage information, and commercial customer training options.
NEEA and Idaho Power held regular meetings throughout 2015 to coordinate, collaborate, and facilitate
marketing. Monthly meetings were held via conference call, and meetings in person occurred in June in Portland and December in Boise. All marketing activities are reviewed each month for progress, results, and collaborative opportunities. Marketing with NEEA was also reviewed, such as the DHP
point-of-purchase tactics in Lowe’s stores.
Marketing specialists attended EEAG meetings in February, May, August, and November 2015. At each
meeting, a binder with all marketing collateral delivered to customers in the previous quarter was reviewed by EEAG members.
At the February 2015 EEAG meeting, the plans for the 2015 Residential Energy Efficiency Awareness
Campaign were shared with the group, as well as marketing tactics being used at the Boise Airport,
Idaho Power Company Marketing
Demand-Side Management 2015 Annual Report Page 27
March radio spots, and public relations tactics, such as monthly on-air television (KTVB in Boise and
KPVI in Pocatello) appearances to discuss energy efficiency. In addition, activities with NEEA were
discussed, including ENERY STAR Homes Northwest, DHPs, and heat pump water heaters.
In the May 2015 EEAG meeting, Idaho Power discussed social media’s role in marketing energy efficiency. The new messaging and design for the 2015 Residential Energy Awareness Campaign was
shown to the group, including television, print, digital and Facebook ads.
Marketing with NEEA was also reviewed at the May EEAG meeting, such as the DHP
point-of-purchase tactics in Lowe’s stores. City bus signage for Weatherization Solutions for Eligible
Customers, a new tactic, was shown to the group.
At the EEAG meeting in August 2015, the following items were discussed with EEAG: progress on an
adaptive and responsive website, sub-branding, and the continuation of public relations opportunities
especially the television appearances on KTVB in Boise and KPVI in Pocatello. Results from the
May Residential Energy Efficiency Awareness Campaign were shared with the group, as well as
anticipated numbers from the September Residential Energy Efficiency Awareness Campaign. An 18-month advertising and outreach study was shared with EEAG showing that 44 percent of all ads
in 2014 were for energy efficiency.
In the November 2015 EEAG meetings, the company discussed using the empowered
community/online panel in early 2016 to look at customers’ motivations to participate in energy
efficiency. Additions to the Residential Energy Efficiency Awareness Campaign for 2016 were discussed including direct mail, bill inserts and potentially a challenge for energy efficiency prizes.
The success of using Facebook boosted posts was also discussed.
Internally in 2015, the company experienced staff turnover in the marketing team with one of the two
marketing specialists resigning, requiring shifting workload and responsibilities. In fall 2015, new staff
was hired and assignment of responsibilities were reassessed.
In 2016, Idaho Power marketing department plans on several approaches including the Residential
Energy Efficiency Awareness Campaign, print materials, dedicated weekly social media posts,
and website enhancements.
In 2016, the Residential Energy Efficiency Awareness Campaign will run for four months as opposed to
the two months it ran in 2015, providing more frequent exposure to the message Energy Savings Made Easy, a central theme, illustrating how easy energy efficiency can be with Idaho Power’s help.
The company is creating a stronger call to action on the digital campaigns to increase the CTR.
New elements under consideration to bring more customer engagement to the campaign are bill inserts,
direct mail, and potentially a promotional challenge, such as to win an energy-efficient appliance.
In 2016, all Energy@Work Newsletter issues will start with a customer’s success story feature article.
Idaho Power will continue to redesign its website to move to an adaptive framework. The company’s
interactive approach, which began with myAccount in 2015, is scheduled for completion by first quarter
2017. Idaho Power’s new adaptive site will greatly enhance navigation and ease of finding energy
efficiency program information. An adaptive website recognizes the device accessing the website and
automatically responds or adapts to the dimensions of that device (e.g, a smart phone). Future releases will be responsive/adaptive to tablets and mini tablets.
Marketing Idaho Power Company
Page 28 Demand-Side Management 2015 Annual Report
In 2016, the company will expand its marketing efforts by dedicating weekly social media posts to
energy efficiency. Idaho Power will use a form of paid media where the ad matches the look and
function of the platform (i.e., newspaper) it appears on and digital ads to promote its energy efficiency
guide. Additionally, the company will expand the duration and scope of its integrated energy-savings campaign.
Also in 2016, the marketing team will begin exploring a consistent look and feel for all residential
program materials for possible implementation in 2017. The process starts with testing customers’
motivations for participating in energy-efficient campaigns with the online panel.
Idaho Power Company Energy Efficiency Advisory Group
Demand-Side Management 2015 Annual Report Page 29
ENERGY EFFICIENCY ADVISORY GROUP
Formed in 2002, EEAG provides input on enhancing existing DSM programs and on implementing
energy efficiency programs. Currently, EEAG consists of 14 members from Idaho Power’s service area
and the Pacific Northwest. Members represent a cross-section of customers from the residential, industrial, commercial, and irrigation sectors, as well as representatives for seniors, low-income
individuals, environmental organizations, state agencies, public utility commissions, and Idaho Power.
EEAG meetings are generally open to the public and attract a diverse audience. Idaho Power appreciates
the input from EEAG and acknowledges the commitment of time and resources of individual members
to participate in EEAG meetings and activities.
EEAG met four times in 2015: February 19, May 6, August 26, and November 5. Additionally,
EEAG held a conference call on January 9, 2015. During these meetings, Idaho Power discussed and
requested feedback on new program ideas and new measure proposals, marketing methods, and specific
measure details; provided a status of the Idaho and Oregon Rider funding and expenses; updated
ongoing programs and projects; and supplied general information on DSM issues and important issues occurring in the region. Idaho Power relies on input from EEAG to provide a customer and
public-interest review of energy efficiency and demand response programs and expenses. The notes
from the 2015 EEAG meetings are included in Supplement 2: Evaluation.
On January 9, 2015, EEAG members participated in a confidential conference call to discuss the
existing FlexPeak Management program that was managed by a third-party contractor. The company wanted feedback as to whether or not Idaho Power should renew the contract or administer the program
in-house.
During the February 19, 2015, EEAG meeting, Idaho Power introduced the new professional facilitator
for the 2015 EEAG meetings. At the meeting, Idaho Power described the company’s new online
community, empowered community, launched by Idaho Power in 2015. Idaho Power asked for feedback and ideas on options to include in the energy efficiency kits. Members provided feedback and
asked multiple follow-up questions. The company also asked EEAG for feedback regarding combining
the commercial and industrial programs. Members were generally supportive of the idea and
provided feedback.
At the May 6, 2015, EEAG meeting, CLEAResult presented results of the impact evaluations on the A/C Cool Credit and Irrigation Peak Rewards programs. Idaho Power sought feedback from the group
on three programs: Weatherization Solutions for Eligible Customers, See ya later, refrigerator®,
and Home Products Program with Simple Steps, Smart Savings™ promotion. The group provided good
feedback and ideas for Weatherization Solutions for Eligible Customers and See ya later, refrigerator®
and was supportive of the company participating in the Home Products—Simple Steps promotion. The company also asked EEAG for feedback regarding a new measure under consideration for the
H&CE Program. The group was supportive of Idaho Power starting this as a pilot program.
The August 26, 2015, EEAG meeting highlighted the preliminary year-to-date energy savings of each
program. There was a discussion focused on the IRP process. Idaho Power requested feedback from the group on existing programs and new opportunities for smart thermostats, the Home Improvement
Program, and Home Energy Audit program. Members sought more details and provided suggestions to
the company. The company also asked EEAG for suggestions or ideas to increase participation in the
Flex Peak Program for the small commercial customer and if the company should market to additional
customer groups for A/C Cool Credit program.
Energy Efficiency Advisory Group Idaho Power Company
Page 30 Demand-Side Management 2015 Annual Report
During the November 5, 2015 EEAG meeting, the AEG presented the results of the impact and process
evaluations for See ya later, refrigerator®, Home Improvement Program, and the DHP Pilot.
Idaho Power sought ideas from EEAG for a new name for the combining of the commercial and
industrial programs. Idaho Power also asked for feedback from EEAG on potential tariff changes for the Irrigation Efficiency Rewards program. The group was generally in support of the change. The company
sought discussion and feedback from EEAG on the following items: residential energy savings kits,
multifamily direct install, and drying racks. EEAG provided many ideas and sought more details.
In addition to the 2015 EEAG meetings, Idaho Power solicited further customer input by meeting
directly with stakeholder groups in the residential, commercial, industrial, and irrigation customer sectors. Idaho Power also enhanced its relationships with trade allies, trade organizations, and regional
groups committed to increasing the use of energy efficiency programs and measures to reduce
electricity load.
Idaho Power Company DSM Annual Report Structure
Demand-Side Management 2015 Annual Report Page 31
DSM ANNUAL REPORT STRUCTURE
This main Demand-Side Management 2015 Annual Report is organized primarily by the customer
sectors residential, commercial/industrial, and irrigation. Each sector has a description, which is
followed by information regarding programs in that sector. Each program description includes a table containing 2015 and 2014 program metrics, followed by a general description, 2015 activities,
cost-effectiveness, customer satisfaction/evaluation, and 2016 plans. Each program section contains
detailed information relating to program changes and the reasoning behind those changes, including
information on cost-effectiveness and evaluation. Following the sector and program sections of the
report are descriptions of Idaho Power’s activities in market transformation, other programs and activities, and Idaho Power’s regulatory initiatives. Appendices 1 through 5 follow the written sections
and contain a table on 2015 expenses and savings and historic information for all energy efficiency
programs and demand response activities at Idaho Power.
Idaho Power currently divides its service area into three geographic regions: 1) Canyon–West, which
combines the former Canyon and Western regions; 2) Capital, which retains the same geographic area; and 3) South–East, which combines the former Southern and Eastern regions.
Appendices 1 through 4 contain financial, energy savings, demand reduction, levelized costs,
and program-life B/C ratios from the UC and TRC perspectives. Appendix 5 contains detailed financial
and energy-savings information separated by Idaho Power’s two jurisdictions, Idaho and Oregon.
Included again this year are two supplements and an attached CD. Supplement 1: Cost-Effectiveness contains detailed annual cost-effectiveness information by program and energy-saving measures, as well
as detailed financial information separated by expense category and jurisdiction. Provided in
Supplement 1 are the B/C ratios from the UC, TRC, ratepayer impact measure test (RIM), and PCT
perspectives. As of 2015, Idaho Power is using the DSM alternate costs and other financial inputs from
Idaho Power’s 2013 IRP.
Supplement 2: Evaluation contains Idaho Power’s evaluation plans, copies of completed program
evaluation reports, research reports, and reports created by Idaho Power or third parties. A CD
containing market progress evaluation reports (MPER) and other reports provided by NEEA is attached
to Supplement 2.
DSM Annual Report Structure Idaho Power Company
Page 32 Demand-Side Management 2015 Annual Report
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Idaho Power Company Residential Sector
Demand-Side Management 2015 Annual Report Page 33
RESIDENTIAL SECTOR OVERVIEW
Description
Idaho Power and its approximately 2,100 employees serve more than one million residents in southern
Idaho and eastern Oregon. At the close of 2015, the company was serving 436,102 residential customers
in its service area. During 2015, Idaho Power continued to see a steady increase of residential customers
adding 7,808 customers. Compared to 2014, the company added 1,702 more customers in 2015. The Boise and southern Idaho economy remains strong. The company is seeing a steady increase of new residential customers and more housing construction. The residential segment represented 35 percent of
Idaho Power’s total electricity usage and contributed 42 percent of total revenue for the company.
Residential customers used 1.9 percent less energy during 2015 than in 2014. This lower usage can be
attributed to a variety of reasons, including, but not limited to, milder temperatures, energy efficiency program activities and customer awareness of energy efficiency. Idaho Power also continued its education and promotion of energy efficiency programs/information to all residential customers through
a variety of marketing channels during the year. Idaho Power’s marketing efforts are described in the
Marketing and individual program sections of this report.
Idaho Power’s peak demand during 2015 was 3,402 MW on June 30 at 4:00 p.m., the magnitude of which was diminished by the deployment of the A/C Cool Credit program and Flex Peak Program, which decreased load by about 60 MW during the peak-load period. Idaho Power’s all-time system peak
of 3,407 MW occurred on July 2, 2014. The company estimates that it would have achieved a new
system peak absent the deployment of the Irrigation Peak Rewards program on June 29, 2015.
Table 8 shows a summary of 2015 participants, costs, and savings from the residential energy efficiency programs.
Residential Sector Idaho Power Company
Page 34 Demand-Side Management 2015 Annual Report
Programs
Table 8. 2015 residential program summary
Total Cost Savings
Program Participants Utility Resource
Annual Energy (kWh)
Peak Demand (MW)
Demand Response
A/C Cool Credit ................................29,000 $ 1,148,935 $ 1,148,935 36
Total 1,148,935 $ 1,148,935 36
Energy Efficiency
Easy Savings ................................2,068 $ 127,477 $127,477 624,536
Education Distributions ................................28,197 432,185 432,185 1,669,495
Energy Efficient Lighting ................................1,343,255 2,063,383 4,428,676 15,876,117
362 214,103 214,103 754,646
598 653,674 1,412,126 773,812
ENERGY STAR Homes Northwest (gas heated) 69 46,872
Heating & Cooling Efficiency Program 427 626,369 2,064,055 1,502,172
Home Energy Audit ................................351 201,957 236,706 136,002
408 272,509 893,731 303,580
19 5,808 10,388 11,910
Rebate Advantage ................................58 85,438 117,322 358,683
See ya later, refrigerator ................................1,630 227,179 227,179 720,208
Simple Steps, Smart Savings / Home Products Program ................................9,343 139,096 408,032 770,822
Weatherization Assistance for Qualified Customers 243 -profits 1,315,032 2,119,801 550,021
Weatherization Solutions for Eligible Customers 171 1,243,269 1,243,269 432,958
Total $ 7,607,478 $ 13,935,050 24,531,834
Notes:
See Appendix 3 for notes on methodology and column definitions.
In 2015, the company modified a few residential programs. The DHP Pilot was incorporated into the
H&CE Program, and three new measures were added; the Home Products Program was terminated in
early 2015 and replaced by a new program titled Simple Steps, Smart Savings; and Students for Energy Efficiency Kit (SEEK) and LED giveaways were incorporated into the new Educational
Distributions program.
Idaho Power markets its residential energy efficiency programs to its customers through online
advertising, social media, print ads, radio and television commercials, media and public relations,
success stories, brochures, sponsorships, direct mail, retail events, customer visits, meetings with trade allies and contractors, participation in home and garden shows, remodeling events, and county fairs. The company website is an important marketing tool to lead customer to energy efficiency websites.
Bill communication included monthly bill inserts and messages and articles in the Connections customer
newsletter, including two issues (May and September) devoted entirely to energy efficiency topics and
programs. Connections is mailed in bills monthly to approximately 415,000 customers and available online to those who request paperless billing. Energy efficiency guides included the Spring/Summer Energy Efficiency Guide (July) and the Fall/Winter Energy Efficiency Guide (January 2016). Table 9
shows a summary of bill inserts by month, program, topic, and number of inserts sent.
Idaho Power Company Residential Sector
Demand-Side Management 2015 Annual Report Page 35
Table 9. Summary of bill communications sent in 2015
Month Program/Topic Total Inserts
January Home Energy Audit ................................................................................................99,065
myAccount................................................................................................378,537
February empowered community ................................................................................................369,130
Energy House Calls/Rebate Advantage ................................................................369,129
Commercial Industrial Energy Efficiency Programs ................................40,389
Weatherization Solutions for Eligible Customers ................................353,720
March Home Energy Audit ................................................................................................10,124
See ya later, refrigerator 366,827
April Home Improvement Program ................................................................355,883
See ya later, refrigerator ................................................................................................367,617
May Heat Pumps................................................................................................349,889
ENERGY STAR Homes Northwest ................................................................368,851
Energy Audits and Home Weatherization Financing (OR) 11,742
June See ya later, refrigerator ................................................................................................369,296
July Home Improvement Program ................................................................358,180
See ya later, refrigerator / Weatherization Solutions for Eligible Customers 354,484
August See ya later, refrigerator / Weatherization Solutions for Eligible Customers 355,503
September Heating & Cooling Efficiency Program ................................................................371,130
Home Improvement Program/Energy House Calls ................................359,356
October See ya later, refrigerator ................................................................................................372,023
Commercial and Industrial energy efficiency programs ................................39,842
Weatherization Solutions for Eligible Customers ................................356,514
November Home Energy Audit ................................................................................................80,391
The company received favorable feedback from customers and employees related to the mobile
capability of www.idahopower.com during 2015.
Presentations to community groups and businesses continued to be a major emphasis during 2015. Idaho Power CRs and CERs made hundreds of presentations in communities served by the company.
Idaho Power conducts the Burke Customer Relationship survey each year. In 2015, 51 percent of
residential survey respondents indicated Idaho Power is meeting or exceeding their needs with
information on how to use energy wisely and efficiently.
Sixty-one percent of residential respondents indicated Idaho Power is meeting or exceeding their needs by encouraging energy efficiency with its customers. Forty-six percent of Idaho Power residential
customers surveyed in 2015 indicated Idaho Power is meeting or exceeding their needs in offering
energy efficiency programs, and 29 percent of the residential survey respondents indicated they have
participated in at least one Idaho Power energy efficiency program. Of the residential survey respondents who have participated in at least one Idaho Power energy efficiency program, 83 percent are “very” or “somewhat” satisfied with the program.
Forty-six percent of the Idaho Power residential customers included in the 2015 J.D. Power and
Associates Electric Utility Residential Customer Satisfaction Study indicated they are familiar with
Idaho Power’s energy efficiency programs.
Residential Sector Idaho Power Company
Page 36 Demand-Side Management 2015 Annual Report
In 2015, the empowered community was surveyed regarding residential laundry habits, customer recall
of the spring 2015 energy efficiency marketing campaign, and holiday lighting. Results of these studies
are included in Supplement 2: Evaluation.
Idaho Power Company Residential Sector—A/C Cool Credit
Demand-Side Management 2015 Annual Report Page 37
A/C Cool Credit
Participants (participants) 29,000 29,642
Energy Savings (kWh) n/a n/a
Demand Reduction (MW) 36 44
Program Costs by Funding Source
Idaho Energy Efficiency Rider $659,471 $962,286
Oregon Energy Efficiency Rider $45,825 $56,988
Idaho Power Funds $443,639 $446,372
Total Program Costs—All Sources $1,148,935 $1,465,646
Program Levelized Costs
Utility Levelized Cost ($/kWh) n/a n/a
Total Resource Levelized Cost ($/kWh) n/a n/a
Benefit/Cost Ratios
Utility Benefit/Cost Ratio n/a
Total Resource Benefit/Cost Ratio n/a
Description
Originating in 2003, A/C Cool Credit is a voluntary, dispatchable demand response program for residential customers in Idaho and Oregon. Using communication hardware and software, Idaho Power
cycles participants’ central A/C or heat pumps off and on via a direct-load control device installed on the
A/C unit. This program enables Idaho Power to reduce system capacity needs during times when
summer peak load is high.
The cycling season is June 15 through August 15. The maximum number of cycling hours available per season is 60 hours, with a minimum of three cycling events per season. The incentive is $15 per season,
paid as a $5 bill credit on the July, August, and September bills. The program is not available on
weekends or holidays, and the maximum length of an event is four hours.
Customers’ A/C units are controlled using switches that communicate by powerline carrier (PLC). A switch is installed on each customer’s A/C unit and allows Idaho Power to cycle the customer’s A/C unit during a cycling event.
2015 Program Marketing Activities
Per the settlement agreement reached in Idaho Case No. IPC-E-13-14 and Oregon Case No. UM 1653,
Idaho Power did not actively market the A/C Cool Credit program in 2015; however, customer
communication and retention was active. Idaho Power attempted to recruit customers who had moved
into a home that already had a load control device installed and recruit previous participants who changed residences to a location that did not have a load-control device. The existing means of
recruiting these two groups—which involved calling, sending letters, visiting the participants’ locations
if needed, and leaving door hangers for those not home—was supplemented in 2015 with the use of
specially created postcards.
Residential Sector—A/C Cool Credit Idaho Power Company
Page 38 Demand-Side Management 2015 Annual Report
Before the cycling season began, participants were sent a postcard reminding them of the program
specifics. Three cycling events occurred in 2015 on June 30, July 21, and July 31. At the end of the
summer, a thank-you postcard was sent to program participants.
Idaho Power’s weekly News Briefs—an email to all media in the service area—mentioned the success of the company’s demand response programs, including A/C Cool Credit, in helping reduce the peak load
during the summer season topics included High Summer Electricity Demand Hits Early (June 29) and
Customers Helped Reduce Peak Electrical Loads (July 13).
Cost-Effectiveness
As part of the public workshops in conjunction with Case No. IPC-E-13-14 and UM 1653, Idaho Power
and other stakeholders agreed on a new method for valuing demand response. The settlement agreement, as approved in IPUC Order No. 32923 and OPUC Order No. 13-482, defined that the annual cost of operating the three demand response programs for the maximum allowable 60 hours must not be more
than $16.7 million. This $16.7 million value is the levelized annual cost of a 170-MW deferred resource
over a 20-year life. In 2015, the cost of operating the three demand response programs was $9 million.
It is estimated that if the three programs were dispatched for the full 60 hours, the total costs would have been approximately $12.4 million, and the programs would have remained cost-effective.
The A/C Cool Credit program was dispatched for 9 event hours and achieved a maximum demand
reduction of 36 MW. The total expense for 2015 was $1,148,935 and would have remained the same if
the program was fully used for 60 hours because there is no variable incentive paid for events beyond
the three required events.
Customer Satisfaction and Evaluations
Idaho Power contracted with CLEAResult to complete an impact evaluation of the 2015 A/C Cool Credit program. The goal of the evaluation was to estimate demand reduction achieved during three
curtailment events and update the existing predictive model to incorporate results from the 2015
curtailment events. CLEAResult completed analyses of curtailment events held on June 30, July 21,
and July 31, each with a three-hour duration. Results of the analyses showed maximum single-hour
demand reductions of 1.11 kilowatts (kW), 0.65 kW, and 1.04 kW per participant, respectively, for the three events. The average hourly demand reduction was 1.04 kW, 0.62 kW, and 0.74 kW per participant,
respectively. The results of the curtailment event analyses showed maximum generation-level demand
reductions of 36.3, 21.0, and 23.8 MW, respectively, for the three events. The results of the curtailment
event analyses showed maximum meter-level demand reductions of 33.1, 19.1, and 21.7 MW,
respectively, for the three events. The results of the impact evaluation demonstrated that Idaho Power’s A/C Cool Credit program functions as intended, and if properly maintained, can be relied on to provide
dispatchable demand reduction to the electricity grid. Due to the distinct weather patterns between the
Boise and Pocatello/Twin Falls regions, each curtailment event analysis included region-specific results.
A copy of the report is included in Supplement 2: Evaluation.
2016 Program and Marketing Strategies
Per the terms of the settlement agreement, Idaho Power will not actively promote the A/C Cool Credit program to solicit new participants through marketing but will accept new participants who request to participate, regardless of whether they were previous participants in the program. Attempts will continue
to be made to recruit previous participants who have moved, as well as new customers moving into
homes that already have a load-control device installed.
Idaho Power Company Residential Sector—Easy Savings
Demand-Side Management 2015 Annual Report Page 39
Easy Savings
Participants (kits) 2,068 n/a
Energy Savings (kWh) 624,536 n/a
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $0 n/a
Oregon Energy Efficiency Rider $0 n/a
Idaho Power Funds $127,477 n/a
Total Program Costs—All Sources $127,477 n/a
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.021 n/a
Total Resource Levelized Cost ($/kWh) $0.021 n/a
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 2.61
Total Resource Benefit/Cost Ratio 2.95
Description
Three main desired outcomes of the Easy Savings program are to educate recipients about saving energy in their homes by using energy wisely, allow hands-on experience while installing low-cost measures,
and reduce the energy burden for energy assistance/Low Income Home Energy Assistance Program
(LIHEAP) recipients.
As a result of IPUC Case No. IPC-E-08-10 under Order Nos. 30722 and 30754, Idaho Power committed to fund energy efficiency education for low-income customers and provide $125,000 to Community Action Partnership (CAP) agencies in the Idaho Power service area on a prorated basis. These orders
specified that Idaho Power provide educational information to customers who heat their homes with
electricity provided by Idaho Power in Idaho. This is accomplished through the development and
distribution of kits containing low-cost, self-install energy efficiency items and educational materials.
Initiated in 2009, the Easy Savings program straddles two calendar years. The LIHEAP program cycle starts annually in November at CAP agencies and follows the federal fiscal calendar, while Idaho Power
summarizes activities annually based on a January to December cycle. However, the following report
summarizes activities from November 2014 through October 2015 and covers future plans for the 2015
to 2016 program.
2014 to 2015 Program and Marketing Activities
By April 2015, 2,068 kits from the 2014 to 2015 program year were distributed by regional CAP agencies to Idaho Power customers approved to receive LIHEAP benefits on their Idaho Power bills.
Each kit contained the following low-cost/no-cost energy-saving items and a survey:
• LED bulb—11.5 watts (W), 800 lumens
Residential Sector—Easy Savings Idaho Power Company
Page 40 Demand-Side Management 2015 Annual Report
• Set of draft-stopping outlet gaskets
• Hot-water temperature card and digital refrigerator thermometer
• 1.5 gallons per minute (GPM) kitchen faucet aerator
• 1.75 GPM three-function showerhead
• LED nightlight with photocell and a set of reminder stickers and magnets
• Easy Savings Quick Start Guide to installation
• Mail-in survey and energy-savings information
Cost-Effectiveness
The RTF provides mail-by-request and giveaway deemed savings estimates for LED bulbs and low-flow
showerheads. RTF giveaway and mail-by-request deemed savings values are discounted to reflect the potential that all the kit items may not be installed. Since the RTF does not provide giveaway deemed savings for low-flow showerheads, the mail-by-request deemed value was used.
Customer Satisfaction and Evaluations
The mail-in survey inquiring about installation experiences and actions taken to reduce energy use was
included in the 2,068 kits distributed. Returned surveys were used to track the effectiveness and
educational impact of the program.
There were 124 completed surveys received from customers describing their experience in installing kit items in their homes during the 2014 to 2015 program. The survey included questions about whether the
customer took specific actions to reduce energy use as a result of receiving the kit, as well as questions
confirming the installation of kit items.
Over 94 percent of household respondents reported they have, or will, lower their heat during the day,
and just over 95 percent reported they have, or will, lower their heat at night. Just over 78 percent of the respondents reported installing the LEDs provided in the kit. Just over 70 percent of the respondents
reported installing the high-efficiency showerhead.
Overall, survey results showed that almost 46 percent of the respondents installed all kit items. Just over
78 percent of the respondent households reported learning a lot about saving energy and money in their
home after completing the Easy Savings Quick Start Guide. Copies of the survey and survey results can be found in Supplement 2: Evaluation.
During the 2014 to 2015 program, three gift certificates valued at $100 each were provided by
Community Action Partnership Association of Idaho, Inc. (CAPAI), to encourage survey completion.
A drawing from all returned surveys was held, and three households won a $100 gift certificate.
2015 to 2016 Program and Marketing Strategies
For the 2015 to 2016 program period, Idaho Power sent checks totaling $125,000 in September to the five Idaho regional CAP agencies. Each agency signed a Memorandum of Understanding (MOU) agreeing to use 30 percent of the agency’s allotment to cover expenses for administering the program at
Idaho Power Company Residential Sector—Easy Savings
Demand-Side Management 2015 Annual Report Page 41
their agency. The 30 percent includes the provision for an agency-certified energy educator to inform kit
recipients about installation techniques and energy efficiency information. In October 2015, an order for
2,000 kits was placed by CAP agencies. Kits were shipped from the vendor and received at CAP
agencies in December 2015 for distribution to customers throughout the 2015 to 2016 LIHEAP season. Three LED bulbs and an indoor clothesline were included in the 2015 to 2016 program kits.
Upon completion of kit distribution and receipt of corresponding survey results for the 2015 to 2016
program, Idaho Power and CAPAI will consider program changes for the future.
Residential Sector—Educational Distributions Idaho Power Company
Page 42 Demand-Side Management 2015 Annual Report
Educational Distributions
Participants (kits/bulbs) 28,197 n/a
Energy Savings (kWh) 1,669,495 n/a
Demand Reduction (MW)
Program Costs by Funding Source
Idaho Energy Efficiency Rider $432,185 n/a
Oregon Energy Efficiency Rider $0 n/a
Idaho Power Funds $0 n/a
Total Program Costs—All Sources $432,185 n/a
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.026 n/a
Total Resource Levelized Cost ($/kWh) $0.026 n/a
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 2.05
Total Resource Benefit/Cost Ratio 2.60
* Includes 6,699 student kits and 21,498 LED giveaway blubs.
Description
Designated as a specific program in 2015, the Educational Distributions effort is administered through
the Residential Energy Efficiency Education Initiative and seeks to use low- and no-cost channels to get energy efficiency items with energy savings directly into customers’ hands. As with the initiative, the goal for these distributions is to drive behavior change and create awareness of and demand for energy
efficiency programs in Idaho Power’s service area in Idaho.
Items selected for distribution will have an initial cost-effectiveness analysis that indicates the installed
measure is either currently cost-effective or is expected to be cost-effective in the near future. Typically, selected items have additional benefits beyond traditional energy savings, such as educating customers about energy efficiency, expediting the opportunity for customers to experience newer technology,
or allowing Idaho Power to gather data or validate potential energy savings resulting from
behavior change.
Idaho Power recognizes that behavioral measures and programs require appropriate education and guidance to optimize savings and will plan education accordingly. Items may be distributed at events, presentations, through direct mail, or home visits conducted by CRs.
In situations where Idaho Power manages the education and distribution through existing distribution
channels, the cost-effectiveness calculations will be based on the actual cost of the items. Conversely,
if outside vendors are used to assist with distribution, the cost-effectiveness calculations will include all vendor-related charges.
Idaho Power Company Residential Sector—Educational Distributions
Demand-Side Management 2015 Annual Report Page 43
2015 Program and Marketing Activities
Student Energy Efficiency Kit Program
The SEEK program provides fourth- to sixth-grade students in schools in Idaho Power’s service area
with quality, age-appropriate instruction regarding the wise use of electricity. Each child that
participates receives an energy efficiency kit. The products in the kit are selected specifically to encourage energy savings at home and engage families in activities that support and reinforce the concepts taught at school.
Once a class enrolls in the program, teachers receive curriculum and supporting materials. Students
receive classroom study materials, a workbook, and a take-home kit containing three compact
fluorescent lamps (CFL), a high-efficiency showerhead, an LED nightlight, a furnace filter alarm, a digital thermometer for measuring water, refrigerator and freezer temperatures, a water-flow rate test bag, and a shower timer. At the conclusion of the program, students and teachers return feedback to the
vendor indicating how the program was received and which measures have been installed. The vendor
uses this feedback to provide a comprehensive program summary report showing program results and
savings.
During the 2014 to 2015 school year, Idaho Power CERs actively recruited fourth- to sixth-grade teachers to participate in SEEK. As a result, Resource Action Programs (RAP) delivered 6,699 kits to
226 classrooms in 77 schools within Idaho Power’s service area. This resulted in 1,476 MWh of
second-year savings. Unlike other residential programs offered by Idaho Power, SEEK results are
reported on a school-year basis.
Teachers continued to be pleased with the program. One-hundred percent of teachers that completed surveys would recommend the program to other colleagues and would conduct the program again.
Student engagement remained high as well—73 percent of student surveys were returned, and
70 percent indicated their families changed the way they used energy as a result of the program.
Parents also responded favorably, indicating the program was easy to use, they would like to see it continued in local schools, and they would continue to use the kit items at home after completion of the program.
RAP calculated annual savings based on information collected from the participants’ home surveys and
the installation rate of the kit items. Questions on the survey include the number of individuals in each
home, water-heater fuel type, flow rate of the old showerhead, and the wattage of the bulb replaced.
A copy of the complete program summary report is included in Supplement 2: Evaluation.
LED Bulbs as Giveaways
LED bulbs are a welcome and effective way to connect Idaho Power with customers and to begin
productive conversations around energy efficiency.
With the support of EEAG members in the November 2014 EEAG meeting, Idaho Power began giving away LED bulbs shortly before they became cost-effective. The goal was to get this new technology into customer hands and accelerate market adoption. By mid-year 2015, Idaho Power had negotiated
cost-effective pricing and custom packaging emphasizing the benefits of LEDs and the customer
convenience of using Idaho Power’s myAccount portal.
Residential Sector—Educational Distributions Idaho Power Company
Page 44 Demand-Side Management 2015 Annual Report
Both Idaho Power field staff and energy efficiency program managers sought opportunities to educate
customers about LEDs and offer customers a free light bulb to use immediately in their own homes.
Staff distributed over 1,000 bulbs to participants of the Smart Women, Smart Money conference at the
Boise Centre in February. Another 4,700 went home with Spring Home and Garden Show attendees in Pocatello and Boise. Participants in various Earth Day Events and employee sustainability fairs in
Hailey and Pocatello, and in Boise at DIRECTV, Whole Foods, the Boise International Market,
Vista Neighborhood, and Wells Fargo received LEDs. More were distributed at the Eagle Island
Experience, Paint the Town™, the Mountain Home Air Force Base, FitOne™ Expo, and through
presentations at chamber and senior centers. By the end of the year, Idaho Power employees had personally delivered a brief energy efficiency message and placed 21,498 bulbs directly into
customers’ hands.
Cost-Effectiveness
SEEK Program
The cost-effectiveness analysis for the SEEK offering is based on the savings reported by RAP during
the 2014 to 2015 school year. The savings for the program are calculated by RAP based on the feedback received from each student through the kit’s surveys. The response rate for the survey was nearly 73 percent. The survey gathers information on the efficiency level of the existing measure within the
home and which efficient measure is installed. The energy savings will vary for each household based
on the measures offered within the kit, the number of items installed, and the existing measure that is
replaced. Based on the feedback received from the 2014 to 2015 school year, each kit saved approximately 220 kWh annually per household on average. A copy of the report is included in Supplement 2: Evaluation.
LED Bulbs as Giveaways
For the LED giveaway bulbs, Idaho Power used the giveaway deemed savings provided by the RTF.
The RTF-deemed savings includes assumptions regarding the installation rate, efficiency levels of the existing equipment, and the location of the installation.
Customer Satisfaction and Evaluations
The SEEK program is evaluated annually regarding participant satisfaction. For more details on the
SEEK program, view the most recent annual report, Idaho Power Energy Wise® Program Summary
Report located in Supplement 2: Evaluation.
2016 Program and Marketing Strategies
SEEK Program
Plans for the 2015 to 2016 school year include analyzing program data to identify trends and opportunities. The company will continue to leverage the positive relationships Idaho Power’s CERs have within the schools to maintain program participation levels. Kit contents will be updated and the
three CFLs will be replaced by three LEDs. Idaho Power will work with RAP to revise the curriculum
guide, student guide, and student workbook to reflect the added savings and benefits provided by
the LEDs.
LED Bulbs as Giveaways
Plans for educational distributions in 2016 include continuing to offer LEDs to customers at community
events, presentations, and customer visits.
Idaho Power Company Residential Sector—Educational Distributions
Demand-Side Management 2015 Annual Report Page 45
Other Educational Distributions
Idaho Power will implement a direct-to-customer residential energy-saving kit program and initiate a
pilot project to determine if customers can effectively reduce 25 percent or more of their clothes dryer
use by either drying full loads of laundry on a drying rack or clothesline or by reducing drying time by removing items early and allowing them to finish on a drying rack or clothesline.
On February 8, 2016, Idaho Power filed a request with the OPUC seeking authority to implement the
Educational Distributions program in Oregon. The company anticipates approval in March 2016,
with program implementation later in 2016.
Residential Sector—Energy Efficient Lighting Idaho Power Company
Page 46 Demand-Side Management 2015 Annual Report
Energy Efficient Lighting
Participants (bulbs) 1,343,255 1,161,553
Energy Savings (kWh) 15,876,117 12,882,151
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $1,997,292 $1,860,046
Oregon Energy Efficiency Rider $60,800 $45,959
Idaho Power Funds $5,291 $3,818
Total Program Costs—All Sources $2,063,383 $1,909,823
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.013 $0.018
Total Resource Levelized Cost ($/kWh) $0.028 $0.066
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 4.53
Total Resource Benefit/Cost Ratio 4.23
Description
The Energy Efficient Lighting program strives for residential energy savings in Idaho and Oregon through the replacement of less efficient lighting with more efficient technology. Changing to the more
energy-efficient bulbs is a low-cost, easy way for all customers to achieve energy savings.
The 2014–2015 Northwest Residential Lighting Long-Term Marketing Tracking Study describes how
Northwest consumers are shifting some of their focus from CFL and traditional incandescent lamps to LED lamps. This demand for LED lamps increased between 2013 and 2014, and the trend is likely to continue. The report also highlighted that consumer satisfaction with LED lamps is higher than with
CFLs.
ENERGY STAR® qualified energy-saving bulbs, including CFLs and LEDs, are a more efficient
alternative to standard incandescent and halogen incandescent light bulbs. Bulbs come in a variety of wattages, colors, and styles, including bulbs for three-way lights and dimmable fixtures. ENERGY STAR bulbs use 70 to 90 percent less energy and last 10 to 25 times longer than traditional
incandescent bulbs.
Initiated in 2002, the Energy Efficiency Lighting program follows a markdown model that provides
incentives directly to the manufacturers or retailers, with savings passed on to the customer at the point of purchase. The benefits of this model are low administration costs, better availability of products to the customer, and the ability to provide an incentive for specific products.
2015 Program and Marketing Activities
In 2015, the Energy Efficient Lighting program provided almost 65 percent of all energy savings derived
from residential energy efficiency customer programs.
Idaho Power Company Residential Sector—Energy Efficient Lighting
Demand-Side Management 2015 Annual Report Page 47
Idaho Power continued to participate in the Bonneville Power Administration (BPA) Simple Steps,
Smart Savings™ program focusing on ENERGY STAR CFL and LED bulbs and LED light fixtures.
CLEAResult managed the promotion. CLEAResult is responsible for retailer and manufacturer
contracts, marketing materials at the point of purchase, and providing support and training to retailers. Under CLEAResult administration, there will be two programs under the Simple Steps, Smart Savings
program: the lighting program and the appliance promotion program.
In April 2015, the pricing structure changed for the Simple Steps, Smart Savings program. Prior to this,
Idaho Power paid a flat fee for each product sold—a base amount going to buy down the price of the
product and the rest going toward administration and marketing. After April 2015, a variable pricing structure was implemented. In this new structure, Idaho Power pays a flat fee for each kWh savings
achieved. The minimum base amount that goes directly to buy down the price of the product was
reduced; the amount applied to administration and marketing varies and can be used for things like
retailer promotions. Promotions may include special product placement, additional discounts, and other
retail merchandising tactics designed to increase sales.
In 2015, LED bulbs comprised 32 percent of light bulb sales each month, which was an increase from
the 13 to 29 percent of light bulb sales each month in 2014. LED fixtures comprised approximately
3 percent of lighting sales, up from the less than 1 percent of lighting sales in 2014.
Idaho Power continued to collaborate regionally on utility retail lighting programs through participation
in the Northwest Regional Retail Collaborative (NWRRC) facilitated by NEEA and by following promotions initiated by the Western Regional Utility Network (WRUN). Both the NWRRC and the
WRUN sought to develop collaborative approaches to working with manufactures and retailers to
increase uptake of energy-efficient products in the retail market. In 2015, the NWRCC disbanded due to
overlap with NEEA’s Retail Product Portfolio (RPP) workgroup. Idaho Power continued to participate
in the RPP workgroup. The WRUN met twice in 2015 and has not been active since July 2015.
In 2015, Idaho Power worked with 16 participating retailers, representing 93 individual store locations
throughout Idaho Power’s service area. Of those participating retailers, 40 percent are smaller grocery,
drug, and small hardware stores, and the remaining 60 percent are big box retailers.
Several Simple Steps, Smart Savings special promotions were conducted through CLEAResult at retail
stores in 2015. These promotions generally involved special product placement and signs. In May, Lowe’s supported a 10-day Save Money, Save Energy promotion that highlighted the utilities that
supported incentives on lighting products in their stores. Costco used pallets in major isles to display
LED bulbs that are part of the promotion in March and October. Home Depot held their annual
mega-truckload lighting event during October. The purpose of this event isn’t to highlight energy
efficient lighting, or a certain product, rather to offer great discounts for the purchase of lighting products. These types of promotions and special product placement help increase the visibility and sales
of promotional products. CLEAResult staff continued to conduct monthly store visits in 2015 to check
on stock, point-of-purchase signs, and displays.
To provide additional access to Simple Steps, Smart Savings promotional pricing, Idaho Power joined in
an online offering with Costco. Through this offering, Idaho Power customers who purchased bulbs online through Costco could access Idaho Power incentives. After selecting the shipping zip code,
the customer was prompted to pick their utility service area, thereby making the connection between
Idaho Power and the discounted price.
Residential Sector—Energy Efficient Lighting Idaho Power Company
Page 48 Demand-Side Management 2015 Annual Report
Additional activities in 2015 involved education and marketing. Idaho Power and CLEAResult
conducted three educational events at Costco stores in Twin Falls, Nampa, and Boise and seven events
at Home Depot stores in Boise, Meridian, Eagle, Nampa, Twin Falls, and Pocatello. At each event,
Idaho Power and CLEAResult personnel staffed a table with literature, promotional items, and a lighting display and talked with customers about energy-efficient lighting.
The company continued to host an Energy Efficient Lighting website, made available a Change a Light
program brochure, and discussed energy-efficient lighting with customers at community events.
Customers were reminded to consider energy-efficient lighting in an article in the May energy efficiency
issue of Connections, the newsletter sent with more than 415,000 customer billing statements each month. In the September energy efficiency issue, a See ya later, refrigerator® ad promoted the offer of
FREE LED bulbs when customers recycled their refrigerators.
In November, during energy efficiency segments on KTVB-TV news (broadcast in Boise and
Twin Falls) and morning news KPVI-TV (broadcast in Pocatello), the discussion focused on the
importance of using energy-efficient lighting during the holidays. The weekly News Brief, which is a publication produced by Idaho Power for reporters and editors to find the latest information about the
company, released a Holiday Lights: Be Safe and Energy Efficient brief in December.
Based on a recommendation from TRC Energy Solutions during their 2014 process evaluation, a data
dictionary was developed to ensure Idaho Power uses consistent language and terminology by
product-type categories. This allows Idaho Power to better track lighting sales and trends.
Cost-Effectiveness
In 2015, Idaho Power generally used the same RTF-deemed savings for both CFLs and LEDs as were used in 2014. Several lamp types were included in the program that had no corresponding savings or
cost assumptions available from the RTF. These non-RTF lamp types include high-lumen CFL bulbs
and LED reflector fixtures. In early 2015, Idaho Power requested Tetra Tech review the non-RTF bulbs.
Tetra Tech recommended the RTF savings and cost assumptions for either the “general purpose and dimmable” bulbs or the “reflector and outdoor” bulbs be assigned to the LED reflector fixtures. After reviewing the hours of use for reflector bulbs and discussing the potential uses of reflector
fixtures, Idaho Power decided to assign the “reflector and outdoor” LED bulb savings to these fixtures.
For other non-RTF lamp types, Idaho Power used the site savings approved by the BPA for the Simple
Steps, Smart Savings promotion.
In August 2015, RTF updated and revisited the assumptions for both CFLs and LEDs to account for market changes due to the federal standards compliance. The number of lamp types was further reduced
to combine three-way bulbs with the general purpose and dimmable bulbs. Additionally, the lumen
categories were shifted to reflect current consumer trends. Due to the timing of the RTF’s update, BPA
has not yet implemented the new savings in the Simple Steps, Smart Savings promotion. As a result, CLEAResults invoicing currently reflects the RTF bulb type and lumen categories from the RTF workbook version 3.3. Idaho Power is still determining the appropriate savings for the program
for 2016.
For detailed cost-effectiveness assumptions, metrics, and sources, see Supplement 1: Cost-Effectiveness.
Idaho Power Company Residential Sector—Energy Efficient Lighting
Demand-Side Management 2015 Annual Report Page 49
Customer Satisfaction and Evaluations
In 2014, Idaho Power administered an impact evaluation of 2013 ex-ante energy savings using Tetra
Tech to validate ex-post results. Overall, Tetra Tech found the program has well-established design and
delivery processes, supported by the program tracking systems, program documentation, and savings
tools and that processes are operating efficiently and with careful attention to detail.
In the evaluation, Tetra Tech recommended Idaho Power consider directly calculating energy savings using standard industry approaches or working with others to develop region-wide savings values when
there are no RTF deemed savings. They stated that for lamps that fall well beyond the RTF categories or
Energy Independence and Security Act of 2007 (EISA) affected baseline lamps, Idaho Power should
consider several options, including 1) working with NEEA and/or the RTF to develop lamp adjustment factors and baseline assumptions based on regional market knowledge; 2) conducting independent market research to understand the use of these lamps; and/or 3) using energy-savings calculations based
on general engineering principles and underlying RTF market adjustment and performance factors.
In response to this recommendation, Idaho Power contracted with Tetra Tech to evaluate savings for
non-RTF lamps using general engineering principles and the underlying RTF market adjustment and performance factors. Idaho Power implemented Tetra Tech’s savings values for non-RTF lamps in 2015. For other non-RTF lamps, Idaho Power used the savings assumptions from BPA’s deemed residential
lighting measure list.
2016 Program and Marketing Strategies
Idaho Power will continue to participate in the Simple Steps, Smart Savings lighting program in 2016 by
contracting with CLEAResult, who was awarded the BPA implementation contract for 2016.
Idaho Power will continue to monitor the number of participating retailers and geographic spread of these retailers. Idaho Power will also work regionally to develop online promotions that allow customers
to access promotional pricing regardless of location.
Marketing and education messaging in 2016 will focus on helping customers purchase the right bulb for
their need. CLEAResult will continue to manage marketing at retailers, including point-of-purchase
signs, special product placement, and displays. The program specialist and CRs will continue to staff lighting events to help educate customers about the importance of using energy-efficient lighting.
Residential Sector—Energy House Calls Idaho Power Company
Page 50 Demand-Side Management 2015 Annual Report
Energy House Calls
Participants (homes) 362 297
Energy Savings (kWh) 754,646 579,126
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $194,939 $186,732
Oregon Energy Efficiency Rider $15,057 $8,174
Idaho Power Funds $4,108 $3,080
Total Program Costs—All Sources $214,103 $197,987
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.020 $0.024
Total Resource Levelized Cost ($/kWh) $0.020 $0.024
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 2.81
Total Resource Benefit/Cost Ratio 2.96
Description
Initiated in 2002, the Energy House Calls program gives homeowners of electrically-heated manufactured homes an opportunity to reduce electricity use by improving the home’s efficiency.
Specifically, this program provides free duct-sealing and additional efficiency measures to Idaho Power
customers living in Idaho or Oregon in a manufactured or mobile home using an electric furnace or heat
pump. Participation is limited to one time per premise.
Services and products offered through the Energy House Calls program include duct testing and sealing according to Performance Tested Comfort System (PTCS) standards set by the RTF and adopted by the
BPA; installation of up to eight LED bulbs; up to two low-flow showerheads and bathroom faucet
aerators; a kitchen faucet aerator; two replacement furnace filters with installation instructions; testing
water heater temperatures for the proper setting; installation of water heater water-line covers when applicable; and energy efficiency educational materials appropriate for manufactured-home occupants. The value of the service to the customer is dependent on the complexity of the repair, and the specific
measures installed. Although participation in the program is free, a typical cost for a similar service call
would be $400 to $600. Idaho Power provides the customer with the contractor contact information via
the Idaho Power website and marketing material. The customer then schedules an appointment directly with one of the recognized, certified sub-contractors specifically trained to provide these services in their region. The contractor verifies the customer’s eligibility by initially testing the home to determine
if it qualifies for duct-sealing. The actual energy savings and benefits realized by each customer depend
on the measures installed and the repairs and/or adjustments made.
2015 Program and Marketing Activities
Concern over declining participation in past years prompted specific actions in 2015, including the
introduction of the new direct-install measures and increased marketing activities.
Idaho Power Company Residential Sector—Energy House Calls
Demand-Side Management 2015 Annual Report Page 51
Prior to March 15, 2015, the Idaho Power contractors installed one CFL and one furnace filter and
provided one additional furnace filter.
On March 15, 2015, contractors began installing up to eight LED bulbs, two bathroom aerators, one
kitchen aerator, one low-flow showerhead, and water heater pipe wrap on the first 3 feet on each side of the tank. Additional claimed savings for these direct-install measures are 112,003 kWh.
Energy House Calls served 362 manufactured homes during 2015, resulting in 754,646 kWh savings,
which includes the above direct-install measures. Each year, a number of homes that participate in
Energy House Calls, for various reasons, cannot be served because the ducts cannot be sealed and are
billed as a test-only job. Some reasons may be the home is too difficult to seal or the initial duct blaster test identifies the depressurization with respect to the outdoors is less than 150 cubic feet per minute and
sealing is not needed. Additionally, after sealing the duct work, if the contractor is unable to reduce
leakage by 50 percent, the contractor bills the job as a test-only job. Prior to 2015, the total number of
participating homes and kWh savings reported by Idaho Power did not include these test-only jobs.
Because Idaho Power now offers direct-install measures in addition to the duct-sealing component of the program, all homes are reported, assuming some may not have been duct sealed but did have bulbs and
aerators installed. Of the 362 homes that participated in 2015, 34 homes were serviced as test only.
Because Idaho Power began offering the installation of the direct-install measures mid-year, only 18 of
those homes that were not duct sealed received the new direct-install measures. Of the total participating
homes, 49 percent were located in the Canyon–West region, 25 percent were located in the Capital region, and 26 percent were located in the South–East region. Idaho Power marketed the program;
coordinated sub-contractors’ performance of local duct-sealing, direct-install measures, and energy
efficiency services for this program; processed sub-contractor paperwork; and paid sub-contractors
directly for work performed.
Participation increased in 2015 relative to 2014, with 362 and 297 homes completed, respectively. In 2014, there were 330 participating manufactured homes, of which 33 were serviced with a test only
and therefore were not reported.
Marketing efforts were increased in 2015, and emphasis was placed on the variety of services offered.
Idaho Power sent two shared bill inserts, instead of just one as was the case the year prior, to all
residential customers in Idaho and Oregon. The February bill insert was shared with the Rebate Advantage program, and the September bill insert was shared with the Home Improvement Program.
The company sent two postcard mailings to residents of electrically heated manufactured homes that
have not yet participated in the program, whereas only one postcard was sent the prior year. Written in
English and Spanish, these postcards helped educate customers about the new measures added to the
program. There were 10,584 postcards delivered in March and 8,362 in October.
As in the past, contractors delivered door hangers to homes in areas where they were completing Energy
House Calls visits. Idaho Power delivered postcards from the marketing campaign to CAP agencies for
distribution to customers who need assistance but do not meet the qualifications to receive
weatherization assistance through those agencies. In addition, Idaho Power CRs and customer service
representatives (CSR) knowledgeable about the program continued to promote the program to qualified customers.
Cost-Effectiveness
Savings for PTCS specified duct sealing were unchanged for 2015 compared with 2014 savings.
The savings will decrease in 2016 based on new RTF-approved savings that reflect both Simple Energy
Residential Sector—Energy House Calls Idaho Power Company
Page 52 Demand-Side Management 2015 Annual Report
Enthalpy Model (SEEM) calibration and the move toward prescriptive savings only. In 2015, the RTF
approved the removal of PTCS requirements for duct sealing, which should expand the number of
potential recipients and lower customer costs. The savings will be lower to account for some duct work
that may get sealed that may not have been sealed under PTCS requirements.
Savings and a cost-effectiveness analysis for the new 2015 direct-install measures, including low-flow
showerheads, faucet aerators, and LED bulbs, were completed using deemed savings.
For more detailed information about the cost-effectiveness savings and assumptions, see Supplement 1:
Cost-Effectiveness.
Customer Satisfaction and Evaluations
To monitor quality assurance (QA) in 2015, third-party verifications were conducted by Momentum, LLC on approximately 5 percent of the 328 participant homes, resulting in 16 home inspections. Homes were selected at random. The QA reports indicate customers were pleased with the work
sub-contractors completed in their homes. Each home inspection included an on-site visual confirmation
that the reported work had been completed. Weather permitting, blower door and duct blaster tests were
also conducted to verify the results submitted by the sub-contractor.
Anecdotally, Idaho Power contractors report that customers appreciated receiving the new measures. The most comments they received were in regard to the free LED bulbs. Customers seemed to be
pleased with the program.
2016 Program and Marketing Strategies
Each year, Idaho Power prepares its direct-mail marketing list by analyzing kWh use of homes
designated as manufactured or mobile in Idaho Power’s customer information system to find those that
appear to be electrically heated. After removing those homes that had already participated in the program, the 2015 direct-mail list contained 10,584 customers. An additional percentage of these homes
may have had their ducts sealed through Idaho Power’s low-income programs. Idaho Power will
continue to monitor these numbers.
Marketing tactics will continue to use customers’ most-preferred methods for receiving information—
promotional materials in the Idaho Power bill or a letter/postcard in the mail. In 2016, Idaho Power will distribute a newly designed bill insert and postcard created to appeal to a larger demographic and catch
people’s attention to encourage them to read marketing pieces. These inserts will promote program
benefits and expected savings, and free participation will be highlighted. The company will conduct a
winter targeted-mail campaign directed to residents of manufactured homes that have not yet
participated in the program. Contractors and CRs will continue to distribute door hangers in mobile-home parks and program literature at appropriate events and presentations. Idaho Power will
continue to mail postcards to CAP agencies for distribution to customers who need assistance but do not
meet the qualifications to receive weatherization assistance through those agencies. Throughout the year,
the program will continue to explore new ways to reach customers and continue to look for additional
cost-effective measures that can add value to the program.
Idaho Power Company Residential Sector—ENERGY STAR® Homes Northwest
Demand-Side Management 2015 Annual Report Page 53
ENERGY STAR® Homes Northwest
Participants (homes) 598 243
Energy Savings (kWh) 820,684 528,054
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $646,991 $330,523
Oregon Energy Efficiency Rider $2,692 $7,612
Idaho Power Funds $3,990 $5,141
Total Program Costs—All Sources $653,674 $343,277
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.046 $0.055
Total Resource Levelized Cost ($/kWh) $0.099 $0.111
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 2.10
Total Resource Benefit/Cost Ratio 1.04
* Includes savings from 69 certified gas-heated ENERGY STAR homes in 2015.
Description
ENERGY STAR Homes Northwest is a regionally coordinated initiative supported by a partnership between Idaho Power and NEEA’s Northwest ENERGY STAR Homes to improve and promote the construction of energy-efficient homes using guidelines set forth by the EPA. Initiated at Idaho Power in
2003, this program targets the lost-opportunity energy savings and summer-demand reduction that is
achieved by increasing the efficiency of the residential-building envelope and air-delivery system above
current building codes and building practices. An ENERGY STAR certified home is a home that has been inspected and tested by an independent, third-party ENERGY STAR rater hired by the builder to meet the stringent ENERGY STAR requirements.
The ENERGY STAR Homes Northwest residential construction program promotes homes that use
electric heat pump technology and are at least 15 percent more energy efficient than those built to
standard Idaho and Oregon code. The program specifications for ENERGY STAR Homes Northwest are verified by ENERGY STAR raters and are certified by Northwest ENERGY STAR providers—Washington State University Extension Energy Program and Building Energy, Inc.—while Northwest
ENERGY STAR providers also conduct program QA.
ENERGY STAR homes are more efficient, comfortable, and durable than homes constructed to standard
building codes. Homes that earn the ENERGY STAR label include six required specifications: 1) effective insulation, 2) high-performance windows, 3) air-tight construction and sealed ductwork, 4) energy-efficient lighting, 5) ENERGY STAR qualified appliances, and 6) efficient heating and
cooling equipment.
To encourage builders to construct ENERGY STAR homes, builders participating in ENERGY STAR
Homes Northwest in 2015 received a $1,000 incentive per home built to the Northwest ENERGY STAR Single and Multifamily Homes Requirements with heat pump technology. Builders who entered their
Residential Sector—ENERGY STAR® Homes Northwest Idaho Power Company
Page 54 Demand-Side Management 2015 Annual Report
homes in a Parade of Homes received the standard $1,000 incentive plus an additional $500 marketing
incentive to cover their expenses for ENERGY STAR signage and brochures. Another benefit to the
builders is the right from ENERGY STAR Homes Northwest and the EPA to use the logo and the
ENERGY STAR name to promote themselves as an ENERGY STAR qualified builder.
The Idaho Power program collaborates with ENERGY STAR Homes Northwest for program promotion.
A large part of the program’s role in 2015 was to provide marketing materials and support for the
building contractors associations (BCA) throughout Idaho Power’s service area.
2015 Program and Marketing Activities
All of the 598 homes certified in 2015 that received incentives through the program were multifamily
dwellings. There is a regional trend toward ENERGY STAR multifamily certifications. The increase in the number of participating homes in 2015 as compared to 2014 is due to an increase in multifamily ENERGY STAR homes that employ heat pump technology, constructed and certified in Idaho Power’s
service area. These 598 homes were constructed in thirteen multifamily ENERGY STAR developments.
The company maintained a strong presence in the building industry by supporting the Idaho Building
Contractors Association (IBCA) and several of its local affiliates throughout Idaho Power’s service area in 2015. The company ran a half-page ENERGY STAR Homes advertisement in the Building Contractors Association of Southwestern Idaho (BCASWI) contractor newsletter for 10 months,
March through December. The company presented the Energy Efficient Design and Construction
Awards to builders who integrated energy efficiency features in their parade homes at the BCASWI
Parade of Homes awards banquet. In addition, the company participated in the BCASWI builder’s expo and the Snake River Valley Building Contractors Association (SRVBCA) builder’s expo. Idaho Power supported Parade of Homes events with full-page ENERGY STAR ads in the Parade of Homes
magazines of the following BCAs: The Magic Valley Builders Association Parade of Homes (MVBA),
the BCASWI Parade of Homes, SRVBCA Parade of Homes, and the Building Contractors Association
of Southeast Idaho (BCASEI) Parade of Homes. Bill messages were added to residential customers’ billing statements informing them of Parade of Homes events in their area. In addition, the company sponsored the IBCA annual winter and summer meetings.
In May 2015, Idaho Power sent a bill insert to all residential customers in Idaho Power’s service area
promoting the ENERGY STAR Homes Northwest program.
Cost-Effectiveness
Savings and cost-effectiveness assumptions were unchanged for 2015 compared with 2014.
The townhome/multifamily homes in the Boise–Nampa–Caldwell climate zone were cost-effective from a UC and a TRC perspective with the inclusion of NEBs. No single-family homes were certified in
2015. The RTF deactivated the single-family home ENERGY STAR measure in October 2015.
The measure deactivation was primarily driven by the decline in savings resulting from the federal
standards change in heat pumps, but additionally lighting baselines have increased also due to standards
changes. Deactivated status with the RTF signifies that the measures do not meet current compliance guidelines. In the case of ENERGY STAR homes, the RTF is not going to update the savings to bring
them into compliance because of the region’s pending transition from the Northwest ENERGY STAR
Homes program to the national EPA ENERGY STAR Homes program and eventually to Next Step
Home (NSH). NEEA’s NSH program is still in the pilot stage.
Idaho Power Company Residential Sector—ENERGY STAR® Homes Northwest
Demand-Side Management 2015 Annual Report Page 55
Because of Idaho Power’s support of NEEA and the ENERGY STAR Homes Northwest brand,
Idaho Power is claiming savings for 69 natural gas heated, ENERGY STAR certified homes certified in
Idaho Power’s Idaho service area in 2015. These savings account for 46,872 kWh of annual savings
from efficient cooling equipment, insulation, windows, doors, water heating, ventilation, appliances, and lighting. NEEA does not claim these savings, and they will be included in the program savings
totals in appendices 3 and 4 but are not included in program cost-effectiveness.
For more detailed information about the cost-effectiveness savings and assumptions, see Supplement 1:
Cost-Effectiveness.
Customer Satisfaction and Evaluations
A rater is an independent, third-party contractor hired by the builders to ensure the ENERGY STAR homes are compliant with the Northwest ENERGY STAR Homes specification. Along with verifying the installation of building components and equipment through on-site inspections, prior to being
certified, the rater ensures the home passes a blower door test, an air-duct leakage test, and combustion
back-draft tests. The rater then enters specification information into the Northwest REM/Rate™
modeling software program to determine if the home qualifies for Northwest ENERGY STAR Homes certification. This is a requirement of receiving the certification.
Program providers—Washington State University and Building Energy, Inc.—certify each rater-verified
home within the Northwest ENERGY STAR database. Both providers, in conjunction with NEEA
contractors, perform QA and provide technical assistance duties within Idaho. In 2015, the required
4 percent of homes certified in the ENERGY STAR Homes Northwest program underwent both field and file QA. Four multifamily developments in Idaho Power’s service area were among the 4 percent. The QA found variances from the Northwest ENERGY STAR specifications with two of the
multifamily developments. Idaho Power worked with Northwest ENERGY STAR and NEEA to
evaluate these variances. Both developments’ specifications were modeled by a NEEA contractor,
and the energy savings of both developments was found to be greater than the regional deemed Northwest ENERGY STAR specification; the developments were not decertified.
2016 Program and Marketing Strategies
Idaho Power plans to continue marketing efforts to promote ENERGY STAR homes to home builders
and new homebuyers. These marketing efforts include Parade of Homes ads in parade magazines for the
BCASWI, SRVBCA, MVBA, and the BCASEI. The company also plans to continue supporting the
general events and activities of the IBCA and its local affiliates. Bill inserts will be sent to all residential
customers in May. Bill messaging—an inexpensive marketing approach—is planned for two months to support the various BCA Parade of Homes events throughout Idaho Power’s service area.
Other marketing tactics will be considered based on past effectiveness, such as direct mail to
residential builders.
The program will be promoted in the Idaho Business Review in issues directed at residential contractors
and builders.
Northwest ENERGY STAR Homes will be completing the transition to the national EPA ENERGY
STAR homes program in the first quarter 2016. At that time, the ENERGY STAR label will replace the
Northwest ENERGY STAR label, online program resources will transition from the Northwest
ENERGY STAR Homes website to those of the EPA, and single-family home certifications will
Residential Sector—ENERGY STAR® Homes Northwest Idaho Power Company
Page 56 Demand-Side Management 2015 Annual Report
transition from the Northwest REM/Rate modeling software program to the national ENERGY STAR
Home Energy Rating System (HERS) Index target using the standard version of REM/Rate modeling
software program.
NEEA will continue its transition of the Northwest ENERGY STAR Homes program to the national EPA ENERGY STAR Homes program, engaging local market partners/stakeholders. This transition is
slated for the first quarter of 2016.
The EPA’s ENERGY STAR Homes program will be available for builders who continue building
ENERGY STAR certified homes under the national EPA program, using the national ENERGY STAR
HERS Index target and the standard version of REM/Rate modeling software program.
Idaho Power will continue to support NEEA’s NSH program, which continues on in a pilot.
NEEA continues to recruit builders throughout the Northwest to build to a high performance
specification. NEEA will install monitoring devices in homes to track energy-saving performance.
Three phases of the NSH have been established. Homes are now being built within Phase III of the NSH
pilot. Homes built during Phase III are incorporating NSH minimum requirements, guidelines, and best practices learned from Phase I and II.
Idaho Power Company Residential Sector—Heating & Cooling Efficiency Program
Demand-Side Management 2015 Annual Report Page 57
Heating & Cooling Efficiency Program
Participants (projects) 427 230
Energy Savings (kWh) 1,502,172 1,099,464
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source*
Idaho Energy Efficiency Rider $583,663 $340,551
Oregon Energy Efficiency Rider $25,186 $14,627
Idaho Power Funds $17,520 $6,836
Total Program Costs—All Sources $626,369 $362,014
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.028 $0.022
Total Resource Levelized Cost ($/kWh) $0.092 $0.075
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 3.11
Total Resource Benefit/Cost Ratio 1.05
*In 2015, DHP Pilot was incorporated into the H&CE Program.
Description
The H&CE Program provides incentives to residential customers in Idaho Power’s Idaho and Oregon service area for the purchase and proper installation of qualified heating and cooling equipment and services.
Initiated in 2007, the objective of the program is to acquire energy savings by providing customers with
energy-efficient options for electric space heating and cooling. Incentive payments are provided to the
residential customers for all measures. Three of the measures also include a payment to the installing contractor. The available measures in 2015 include ducted air-source heat pumps, ducted open-loop water-source heat pumps, ductless air-source heat pumps, duct sealing, WHFs, ECMs,
and evaporative coolers.
Idaho Power requires licensed contractors to perform the installation services related to these measures,
with the exception of evaporative coolers, which can be self-installed. The licensed contractors must also be authorized by Idaho Power as participating contractors for the ducted air-source heat pump, ducted open-loop water-source heat pump, ductless air-source heat pump, and duct-sealing measures.
The H&CE Program’s list of measures and incentives includes the following:
• Customer incentive for replacing an existing ducted air-source heat pump with a new ducted
air-source heat pump is $250 for a minimum efficiency 8.5 Heating Seasonal Performance Factor (HSPF).
• Customer incentive for replacing an existing oil or propane heating system with a new ducted
air-source heat pump is $400 for a minimum efficiency 8.5 HSPF. Participating homes must
be located in areas where natural gas is unavailable.
Residential Sector—Heating & Cooling Efficiency Program Idaho Power Company
Page 58 Demand-Side Management 2015 Annual Report
• Customer incentive for replacing an existing electric forced air or zonal electric heating
system with a new ducted air-source heat pump is $800 for a minimum efficiency 8.5 HSPF.
• Incentive for customers or builders of new construction installing a ducted air-source heat pump in a new home is $400 for a minimum efficiency 8.5 HSPF. Participating homes must
be located in areas where natural gas is unavailable.
• Customer incentive for replacing an existing ducted air-source heat pump with a new ducted
open-loop water-source heat pump is $500 for a minimum efficiency 3.5 coefficient of performance (COP).
• The customer incentive for replacing an existing electric forced air or zonal electric, oil, or
propane heating system with a new ducted open-loop water-source heat pump is $1,000 for a
minimum efficiency 3.5 COP. Participating homes with oil or propane heating systems must be located in areas where natural gas is unavailable.
• The incentive for customers or builders of new construction installing a ducted open-loop
water-source heat pump in a new home is $1,000 for a minimum efficiency 3.5 COP.
Participating homes must be located in areas where natural gas is unavailable.
• The customer incentive for displacing a zonal electric heating system with a new ductless air-source heat pump is $750.
• The customer incentive for duct-sealing services performed in an existing home with an
electric forced-air heating system or a heat pump is $350.
• The customer incentive for a WHF installed in an existing home with central A/C, zonal
cooling, or a heat pump is $200.
• The customer incentive for replacing a PSC air handler motor with an ECM in an existing home with oil or propane or natural gas forced-air heat, electric forced-air heat, or a heat pump is $50.
• The customer incentive for installing an evaporative-cooler is $150.
2015 Program and Marketing Activities
Idaho Power began offering three new measures through the program on June 30, 2015. The measures
provide cash incentives for duct sealing, WHFs, and ECMs. During the development stage of these
measures, the company provided updates and requested input from EEAG at quarterly meetings. EEAG’s positive and helpful feedback aided program design and execution.
The program underwent significant changes to simplify incentive application processing for both the
applicant and Idaho Power. Changes included the consolidation of eight application forms and
simplification of layouts for associated worksheets. The screens that Idaho Power uses to enter incentive
applications into the Customer Load Research Information System (CLRIS) were simplified with a reduced number of fields to populate. These screens also received one consistent new layout.
The company built a feature into the CLRIS application that allows incentive applications to be stored
as file attachments in PDF file format, which provides Idaho Power efficient access to the
submitted applications.
Idaho Power Company Residential Sector—Heating & Cooling Efficiency Program
Demand-Side Management 2015 Annual Report Page 59
On June 30, 2015, Idaho Power also transitioned the DHP Pilot into the H&CE Program as a measure
contained within the program. Idaho Power updated the DHP Pilot website content and moved it to the
H&CE Program website. Customers now view one program instead of two, thereby reducing complexity
and encouraging participation. EEAG reviewed and supported the consolidation prior to its launch date. Idaho Power received 217 applications for the DHP measure in 2015—a 21-percent increase in DHP
applicants, with 38 additional approved incentive applications compared to 2014.
Idaho Power completely replaced the H&CE Program Web pages with improved navigation, content,
and forms. The nine individual measure screens incorporated a consistent layout in both content type
and navigation. The company converted previous content from paragraph format to bullet points and omitted content of lesser value. Idaho Power staff created a two-click navigation strategy to ensure a
website visitor arrived at their specific information quickly. To eliminate the need to scan through
content geared for multiple audiences, the content was changed and categorized to target the following
five primary visitor types—homeowners, property owners, participating contractors, licensed
contractors, and builders. Visitors now navigate to a single screen displaying content relevant to them.
The expansion of Idaho Power’s network of participating contractors remained a key growth strategy for
the program. Authorized participating contractors must be used for the ducted air-source heat pumps,
ducted open-loop water-source heat pumps, ductless air-source heat pumps, and duct-sealing measures.
Idaho Power’s goal was to support contractors currently in the program while adding new contractors.
The company held meetings with several prospective contractors to support this strategy. Idaho Power added 21 new companies to the program as authorized participating contractors during 2015.
An additional dozen other interested companies will be taken through the authorization process by the
program specialist. Due to this high volume, it was necessary to delay interaction with wholesalers.
For a company to become a participating contractor, they must first participate in required training that
provides program guidelines and technical information on HVAC equipment. Idaho Power held 11 training sessions for contractors in 2015. Training sessions remain an important part of the program
because they create opportunities to invite additional contractors into the program. The sessions also
provide refresher training for existing participating contractors and help them increase their customers’
participation while improving the contractors’ work quality.
Idaho Power uses Honeywell, Inc., a third-party contractor, to review and enter incentive applications into the Idaho Power system. Honeywell reviews and submits incentive applications for Idaho Power
payment using a program database portal developed by Idaho Power. This allows Idaho Power to
maintain the database within the company’s system, which is secure yet accessible to the third-party
contractor. They also perform on-site verifications (OSV) and provide technical support to the CRs and
contractors. Honeywell offers local program and technical assistance to contractors through on-site visits at their businesses.
Idaho Power used multiple marketing methods for its H&CE Program. In May and September,
the company mailed bill inserts to all residential customers. One direct-mail letter targeted homes with
electric heat and went to 29,786 residents in March. In January 2015, an advertisement appeared one
time in eight newspapers across the company’s service area. In May, July, and September, Idaho Power placed an advertisement in a BCASWI newsletter for homebuilders.
Two in-studio energy efficiency news segments—on KTVB (Boise and Twin Falls broadcast markets)
and KPVI (Pocatello)—focused on heating and cooling issues. Typically, in these segments viewers are
provided important information about energy use, then directed to Idaho Power’s website for energy
efficiency tips and information on specific programs. Both of these segments (KTVB in May and KPVI
Residential Sector—Heating & Cooling Efficiency Program Idaho Power Company
Page 60 Demand-Side Management 2015 Annual Report
in June) educated viewers on the use of programmable thermostats, then suggested visiting the
company’s website for information on ways to save energy.
Idaho Power ran DHP Facebook ads from March 5 through June 5, where 273,193 people saw the ad on
Facebook and 13,319 people clicked through to the Idaho Power website. The cost-per-click was $0.68. In 2015, the Facebook benchmark cost-per-click was $0.80 for a standard or normal cost-per-click.
This means that DHP ad at $0.68 cost-per-click was considered very good, especially for a utility
company niche product.
Cost-Effectiveness
Unit Energy Savings (UES) values for the H&CE Program, including DHP were mostly unchanged
between 2014 and 2015. In 2016, the RTF will continue analyzing savings for DHPs. For whole-house prescriptive duct sealing, RTF-approved planning UES values were sourced and used for savings and cost-effectiveness analyses. Savings estimate for the two other new measures, ECMs and WHFs,
were estimated by reviewing potential studies, engineering estimates, and third-party review by the
Integrated Design Lab (IDL).
For the 2015 cost-effectiveness analysis, participant costs for all air-source and water-source heat pumps were estimated by looking at median project costs across three years of data (2013–2015). The use of median costs and 3 years of data helps focus in on the typical costs that a customer experiences and
minimize impact from projects with extreme costs. Costs for DHPs were assessed by averaging the costs
for a one indoor- and one outdoor-unit installation.
Water-source heat pumps across all climates and air-source heat pump conversions from other electric heat sources to an 8.50 or higher HSPF continue to not be cost-effective. Idaho Power determined that water, and ductless and air-source heat pumps meet at least one of the cost-effectiveness exceptions
outlined in OPUC Order No. 94-590. Idaho Power filed UM 1710 to request a cost-effectiveness
exception with the OPUC on February 11, 2015. The OPUC granted the company’s request for an
exception in Order No. 15-200, issued on June 23, 2015. Air-source heat pumps replacing existing heat pumps are also no longer cost-effective. Federal standards were enacted in January 2015 that raised the minimum efficiency from a 7.7 HSPF baseline to 8.2 HSPF, which was the previous ENERGY STAR
specification prior to 2015. The company is monitoring these measures and in consultation with EEAG
will determine how to modify the program or measures under the new specification. In 2016,
Idaho Power will update all savings for air-source and ductless heat pumps as necessary.
For more detailed information about the cost-effectiveness savings, sources, calculations, and assumptions, see Supplement 1: Cost-Effectiveness.
Customer Satisfaction and Evaluations
Honeywell performed random OSVs on 42 (10 percent) of the completed installations in Idaho Power’s
service area. These OSVs verified that the information submitted on the paperwork matched what was
installed at customers’ sites. Overall, the OSV results were favorable with respect to the contractors’
quality of work. The program specialist continues to work with contractors to help them understand the importance of accurate documentation and quality installations.
Idaho Power contracted with AEG to conduct a process evaluation and an impact evaluation of the DHP
pilot for program year 2014 prior to the consolidation into the H&CE program. Key findings are
described below, followed by recommendations and Idaho Power’s response in both 2015 and 2016.
Idaho Power Company Residential Sector—Heating & Cooling Efficiency Program
Demand-Side Management 2015 Annual Report Page 61
The results of the impact analysis show the DHP pilot saved 451,391 kWh, achieving 97.5 percent of its
goal. Including NEBs, the ex-ante realization rate is 109.2 percent.
AEG indicated the program is very well run, has an involved program specialist, and adheres to best
practices in the industry. In addition, the program has high satisfaction among participating contractors and customers, and the technology is well received.
AEG recommended Idaho Power expand the target market to residential new construction and small
commercial businesses. In response to this recommendation, Idaho Power spoke with a local residential
homebuilder to help determine the feasibility of expanding into the new-construction industry. It was
determined that expanding into this market would not be cost-effective, as it would require multi-head DHP systems, which are considerably more expensive than a single-head system. Idaho Power will
continue to work with NEEA to develop a multi-head DHP solution that may provide a cost-effective
alternative to the new-construction market.
The evaluation team also recommended Idaho Power work with manufactures to provide training
materials and workshops for participating contractors. Currently, the program specialist communicates with manufacturers but does not offer brand-specific training materials or manufacturer-branded
workshops to contractors. Idaho Power is careful to remain brand neutral and works with the equipment
wholesalers who support the manufacturers.
Idaho Power accessed additional information from other sources. In 2015, NEEA provided five reports
updating the DHP Pilot and related topics. A copy of each is included on the CD accompanying Supplement 2: Evaluation. The following are highlights from the reports.
NEEA Report E15-304, released February 2015
This report summarized the findings from the DHP and Heat Pump Water Heater (HPWH) message
testing study conducted by ILLUME Advising, LLC, on behalf of NEEA. Consumers are somewhat
aware of DHP and HPWH technologies. Despite NEEA promoting DHPs since 2008, less than half of survey respondents were aware of the technology. Consumers intend to purchase a heating system or
water heater only when their current heating system breaks down. This could be a significant barrier to
DHPs given the long life of standard electric heating systems. About a quarter of survey respondents
who claimed to be aware of DHP technology characterized themselves as familiar with it. Similarly,
only about a quarter of respondents who claimed to be aware of HPWH technology characterized themselves as familiar with it, and very few have ever seen one. For HPWHs, up-front costs, lack of
familiarity, and difficulty of self-install were the primary barriers noted by respondents.
NEEA Report E15-290, released June 2015
The key objectives of this study include the following: 1) identify relevant market segments in the
Northwest and quantify the maximum technical potential for displacing electric resistance heating in each segment, 2) identify current market barriers and market adoption issues for standard DHPs and
other related specialized equipment in the Northwest, and 3) forecast the likely total displacement of
electric resistance heating by standard and specialized DHPs over the next 20 years under different
market adoption scenarios. The potential model in the study forecasts that the cumulative achievable
potential savings for the high-, medium-, and low-penetration scenarios are approximately 180 aMW, 240 aMW, and 440 aMW, respectively, over the 20-year period ending in 2034. The maximum technical
potential nearly reaches 1,350 aMW in 2034.
Residential Sector—Heating & Cooling Efficiency Program Idaho Power Company
Page 62 Demand-Side Management 2015 Annual Report
NEEA Report E15-291, released June 2015
This study assessed international DHP markets to determine how international experience can be
leveraged to enhance market uptake of this technology in the Northwestern United States (US). Ductless
solutions are not nearly as successful in markets where they must displace ducted products. In the US, the key factors inhibiting further adoption of ductless split systems stem from the fact that ducted
systems are the standard solution in the market. Study recommendations included partnering with
manufacturers to help reduce costs, improving contractor awareness, and providing training. The study
suggested the industry facilitate established retail sales channels to help reduce cost, build consumer
awareness, and facilitate market entry of lower-cost products.
NEEA Report E15-318, released July 2015
This report is the fourth MPER of the NEEA Northwest Ductless Heat Pump Project (Initiative).
General population awareness of DHPs has stayed fairly steady since 2013, and households are
continuing to learn about DHPs from a wide variety of sources. Respondents noted that friends and
acquaintances are the primary source of information, followed by utility information and installers. There continues to be interest in DHPs, with 8 percent of the general population saying they will
definitely install a DHP and 85 percent saying they will consider a DHP purchase. Installers reported
that the number of customer requests for DHPs increased from the prior year. Word-of-mouth and
information from acquaintances remain the primary source of initial information on DHPs.
Households that installed DHPs continue to have high satisfaction with the product and recommend the product to others.
NEEA Report E15-294, released August 2015
This report summarized the lab and field test findings for Mitsubishi’s prototype product that combined
a ductless heat pump with a heat pump water heater into a single, integrated product. Mitsubishi worked
with a water heater partner for the water heater portion of the product. NEEA partnered with Mitsubishi to test the appliance and provide feedback regarding performance. NEEA selected Energy 350 to
conduct the testing and reporting.
2016 Program and Marketing Strategies
Idaho Power will provide program training to existing and prospective contractors to assist them in
meeting program requirements and further their product knowledge. Sessions will be held on-site at
contractor businesses and at Idaho Power facilities.
Developing the existing network of participating contractors remains a key strategy for the Program. The performance of the program is substantially dependent on the contractors’ abilities to promote and
leverage the measures offered. Idaho Power’s primary goal in 2016 is to develop contractors currently in
the program while adding new contractors. To meet this objective, the program specialist, along with
Idaho Power CRs, will arrange frequent individual meetings to discuss the program with contractors in 2016.
An additional incentive measure is planned for the program: the company plans to offer an incentive to
residential homeowners who have a licensed contractor install a smart/connected thermostat for their
HVAC system in Idaho and Oregon. The company filed Tariff Advice No. 16-02 seeking approval of
the modification with the OPUC on January 20, 2016. The company requested an effective date of March 31, 2016. Eligibility for this new measure would require an existing home to have electric forced air heat or a ducted heat pump. Idaho Power plans to offer the measure as a pilot and perform an energy
evaluation of the devices using enrolled customers’ billing data.
Idaho Power Company Residential Sector—Heating & Cooling Efficiency Program
Demand-Side Management 2015 Annual Report Page 63
In the AEG impact and process evaluation, AEG recommended conducting more outreach with
contractors. In response to this recommendation, in 2016, Idaho Power will begin a targeted approach to
less active participating contractors through the CRs, who will begin exploratory discussions with these
contractors to uncover individual barriers resulting in their limited program participation. The CRs will forward the results of these discussions to the program specialist to reduce or eliminate these challenges
where possible.
AEG also recommended Idaho Power remind participating contractors about the marketing portal that
offers pre-designed marketing collateral printable for contractor use. As part of the 2016 targeted
approach, CRs will remind contractors about the benefits of using this portal and report key responses to the program specialist for follow-up.
In responses to AEG’s evaluation, Idaho Power will incorporate the recommendations to ensure the
correct inflator is used to convert to current-year values and to not use the present value non-electric
system benefits dollars per kWh. Additionally, Idaho Power will use the home address to determine the
climate and heating zone when a home’s zip code resides in two counties.
The 2016 marketing strategy will include several tactics previously used, such as bill inserts, newspaper
print ads, direct mail, and social media. The company will continue to monitor the contractor portal for
its effectiveness for participating contractors and make changes as needed. A video or videos might be
added to educate consumers on some or all of the program measures.
Residential Sector—Home Energy Audit Idaho Power Company
Page 64 Demand-Side Management 2015 Annual Report
Home Energy Audit
Participants (homes) 351 354
Energy Savings (kWh) 136,002 141,077
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $192,873 $164,579
Oregon Energy Efficiency Rider $0 –$248
Idaho Power Funds $9,084 $6,318
Total Program Costs—All Sources $201,957 $170,648
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.151 n/a
Total Resource Levelized Cost ($/kWh) $0.178 n/a
Benefit/Cost Ratios
Utility Benefit/Cost Ratio n/a
Total Resource Benefit/Cost Ratio n/a
* Reversal of a 2013 charge to the Oregon Rider.
Description
The Home Energy Audit program is an in-home energy evaluation by a certified, third-party home
performance specialist (HPS). It is used to identify areas of concern and provide specific recommendations to improve the efficiency, comfort, and health of the home. An audit includes a visual inspection of the crawl space and attic, a health and safety inspection, and a blower door test to identify
and locate air leaks. In addition to the energy evaluation, some energy-saving improvements are
installed at no additional cost to the customer if appropriate. After the audit is complete, the customer is
supplied with a written report of the HPS’s findings and recommendations. Available improvements include installation of the following:
• Up to 20 efficient light bulbs (CFLs and LEDs)
• One high-efficiency showerhead
• Pipe insulation from the water heater to the home wall (approximately 3 feet)
The current Home Energy Audit program is based on the insights gained from the Boise City Home
Audit project conducted in 2011 and 2012, as described in the Demand-Side Management 2012 Annual
Report. In 2014, the audit project became an official program under Idaho Power’s management.
To qualify for the Home Energy Audit program, participants must live in Idaho and be an Idaho Power customer of record for the home. The home must be an existing all-electric, site-built home. Renters may participate with prior written landlord permission. Single-family homes, duplexes,
triplexes, and fourplexes qualify. Manufactured homes, new construction, or buildings with more than
four units do not qualify. Multifamily homes heated by a central heating unit or that are not separately
metered are not eligible.
Idaho Power Company Residential Sector—Home Energy Audit
Demand-Side Management 2015 Annual Report Page 65
Participating customers pay $99 for the audit and installation of measures, with the remaining cost
covered by the Home Energy Audit program. Energy audits of this type normally cost $300 or more,
not including the select energy-saving measures, materials, and labor. The cost of the materials
potentially installed at each home is approximately $145.
2015 Program and Marketing Activities
Participants for the program were recruited through small batches of 1,000 to 2,000 direct-mail letters. A program brochure was created in 2015 and added to some mailings. Customers interested in
participating were directed to a website for additional information and the online application. Those who
did not have internet access or were uncomfortable using the application online were able to call
Idaho Power and apply via phone.
Seven energy audit HPS companies served the program in 2015. Audits were randomly assigned to the HPSs serving each area, grouping locations for each HPS to save on travel time and expense.
In 2015, Idaho Power completed 351 energy audits, surpassing the 2015 goal of 300. The average age of
participating homes was 35 years old. The homes were built between 1910 and 2014. Home sizes ranged
from 529 square feet (ft2) to 8,020 ft2, with 2,380 ft2average home size. Figure 11 shows the number of participating homes located in various counties, demonstrating the program’s reach across Idaho Power’s service area.
Figure 11. Summary of participating homes by county
The program was designed for all-electric homes only. All written communication sent to customers and
the website explained the program was limited to all-electric homes. If the application was taken by
phone, the customer was asked if their home had electric heat and water heating, and non-electric
sources were declined. In addition, when the HPS contacted the customer to schedule the appointment,
the customer was asked if the home used electric heat and water heating. Non-electric sources were declined. The electrically heated homes used a variety of heating styles, with heat pumps being the most
common (182), then furnaces (76) and wall heaters (75). Eleven of the 351 participating homes audited
were not electrically heated homes, despite numerous efforts to ensure participants had all-electric
0
20
40
60
80
100
120
Residential Sector—Home Energy Audit Idaho Power Company
Page 66 Demand-Side Management 2015 Annual Report
homes. The contractor conducted the audits of the non-electric homes, and Idaho Power paid the
contractor for their completed audits. These non-all-electric homes were audited for several reasons.
Some customers do not know what heating fuel their home uses, and they believe they are electrically
heated. Upon arriving at these residence, the HPS audits these homes to maintain customer satisfaction and fulfill some of the other objectives of this program—to educate customers on energy efficiency,
promote Idaho Power’s other energy efficiency programs and provide the customer with a plan for
energy efficiency improvements in the future. Some of the direct-install measure savings are not
heating-fuel dependent, and only the savings from the non-heating-fuel-dependent measures are counted
in the savings. In 2016, the program will be fuel neutral, and savings will be assessed in a similar manner. This program change will allow more customers to participate and learn ways to be energy
efficient. Even if the space or water heating source in a home is not electric, often there can be many
opportunities to use electricity wisely.
The HPSs collected information on types and quantities of appliances and lighting in each home.
The average number of incandescent lights per home was 23, and the average number of fluorescent lights was 12. When performing an audit, the HPS determined which available measures were
appropriate for the home, and if the homeowner approved, those measures were installed. Figure 12
indicates the total quantity of items installed by measure.
Figure 12. Measures installed in participating homes
The QA goal for the program was inspection of 10 percent of all audits completed in 2015. Idaho Power
exceeded its goal in 2015, with 39 completed QAs. All homes selected for the QA audits passed
inspection, with one gas/non-all-electric home audited.
One change to the program, which was implemented in 2015 based on customer and HPS feedback and a recommendation from the 2014 process evaluation, was that general-purpose LED bulbs were made
available to customers. The cost analysis for LEDs was reviewed, and the general-purpose bulb was
found to be a cost-effective measure. Other types of LED bulbs will continue to be monitored, and they
will be made available as their costs decrease to the point they become cost-effective.
To ensure participants were receiving their reports and were not having difficulties accessing reports online, in 2015, the HPSs started calling participants 10 to14 days after the audit to verify the participant
0
500
1000
1500
2000
2500
3000
3500
CFL 13-watt spiral CFL 23-watt spiral CFL 15-watt reflector CFL 14-watt globe LED Showerhead Pipe wrap
Idaho Power Company Residential Sector—Home Energy Audit
Demand-Side Management 2015 Annual Report Page 67
had received the report. Anyone having issues accessing their report was either sent their report in a PDF
via email or mailed a hard copy. Additionally, the phone calls provided the participant with an
opportunity to ask questions and gain clarification on the recommendations.
To account for the additional time required for follow-up calls—and to bring the fees more in-line with industry standards—the payment to the auditor was increased in 2015 from $101 to $201. The customer
fee remained at $99.
The HPSs went through additional training to ensure thorough understanding of the program, including
goals, standards, timelines, and program flow. Training included information for promotion of other
energy efficiency programs, instructions on the use of myAccount, review of feedback from surveys, and focus on areas for improvement.
Idaho Power partnered with the University of Idaho’s Valley County Extension Office to host an energy
efficiency workshop in Cascade in October. Direct-mail letters and posters hung at local businesses
invited the community to attend the evening workshop. Attendees learned ways to check their homes for
efficiency, how to make improvements, how to use myAccount, and about various Idaho Power programs with an emphasis on the Home Energy Audit program. For attending, each person was given
an LED bulb.
Idaho Power created a trade show booth backdrop and interactive Web pages using a cutaway house
design to promote the Home Energy Audit program and demonstrate energy-saving tips for customers.
The company used the booth backdrop at the 2015 FitOne Show, the Smart Women, Smart Money conference, and the Pocatello Spring Home Show.
In the May energy efficiency issue of Connections, the newsletter sent to more than 415,000 customers
with their bills, the cover story featured a couple from Garden Valley who had participated in the Home
Energy Audit program. Bill inserts were sent to select zip codes in January, March, and November.
In late 2015, Idaho Power used a Facebook boosted post in the Eastern region. A boosted post resembles a traditional Facebook post, but by paying to boost the post, it appears higher in News Feeds, increasing
the chance that the targeted audience will see it. Boosting posts can help increase audience engagement
and get more people interacting with the content shared on Facebook. While the post did not appear to
drive enrollments, it reached 13,476 people with 331 likes, 46 shares, and 369 post clicks. In addition,
a short article was placed in the Pocatello-Chubbuck Chamber of Commerce e-newsletter throughout the month of December.
Cost-Effectiveness
One of the goals of the Home Energy Audit program is to increase participants’ understanding of how
their home uses energy, and if eligible, encourage their participation in Idaho Power’s energy efficiency
programs. As an educational and marketing program, the traditional cost-effectiveness tests have not
been applied to the program.
Idaho Power used the same assumptions during 2015 as were used in 2014. For the items installed directly in the homes, Idaho Power used the RTF savings for direct-install bulbs, which range from 17 to
29 kWh per year. The RTF savings for 2.0 GPM showerheads directly installed in a home are 139 kWh
per year. In Idaho Power’s Energy Efficiency Potential Study, AEG estimates that pipe wraps save
150 kWh per year.
Residential Sector—Home Energy Audit Idaho Power Company
Page 68 Demand-Side Management 2015 Annual Report
In 2015, the RTF reviewed and updated the savings assumptions for CFLs, LEDs, and showerheads.
For direct-install CFLs and LEDs, the RTF shifted the groupings for the low, moderate, and high-use
interior space types. For showerheads, the RTF updated several assumptions. The parameters that
impacted the savings for showerheads the most were changes to the baseline showerhead, the showers per person per year, and the annual usage of each showerhead. These new savings will be applied
in 2016.
Customer Satisfaction and Evaluations
A survey designed to assess customers’ experience with program enrollment, scheduling, the auditor,
the report value, and information learned was sent to a total of 379 new participants. The response rate
was nearly 37 percent, with 140 participants responding. Idaho Power mailed 127 surveys and emailed 252 surveys. Program strengths and areas for improvement were also assessed. Participants that supplied an email address were sent the survey online. Those without an email address were sent a hardcopy of
the survey with a postage-paid envelope. Results were reviewed for the program as a whole and for
responses related to individual HPSs.
When asked a series of questions about their experience with the program, over 95 percent of respondents “strongly agreed” or “somewhat agreed” they would recommend the program to a friend or relative, and over 92 percent of respondents “strongly agreed” or “somewhat agreed” they were satisfied
with their overall experience with the program.
Ninety-five percent of the respondents indicated it was “very easy” or “somewhat easy” to apply for the
program. Individual program audit report results were available online, and a hard copy of the report was mailed to participants who did not supply an email address. Over 35 percent of respondents reported accessing their report online, while almost 44 percent reported receiving a paper copy, and almost
21 percent reported receiving their report both ways. Of those who accessed their report online,
55 percent indicated that accessing the report online was “very easy” or “somewhat easy.”
HPSs were rated on a number of attributes, including courteousness, professionalism, explanation of work/measurement to be performed, explanation of audit recommendations, and overall experience with the HPS. Respondents rated their HPSs as “good” or “excellent” 92 to 100 percent of the time.
When asked how strongly they agree or disagree with statements around what they learned during the
audit process, over 97 percent of respondents “strongly agreed” or “somewhat agreed” they were more
informed about the energy use in their home. Almost 87 percent indicated they “strongly agreed” or “somewhat agreed” they were more informed about energy efficiency programs available through Idaho Power. Nearly 87 percent indicated they “strongly agreed” or “somewhat agreed” they learned
what no- to low-cost actions they could take.
After the audit, 40 percent of respondents indicated they visited the Idaho Power website,
over 53 percent unplugged appliances when not in use, over 39 percent signed up for myAccount, and almost 65 percent shared their experience with relatives and/or friends. Almost 60 percent of the respondents indicated they replaced additional incandescent light bulbs with CFLs or LEDs. Just over
34 percent indicated they serviced their heating equipment, and almost 29 percent serviced cooling
equipment. Additional information on the actions respondents indicated they already completed or
planned to do within the next year are shown in the survey results included in Supplement 2: Evaluation.
Survey participants were asked to identify all of the benefits they experienced from participating in the program. Over 64 percent of respondents indicated the biggest benefit they found in the audit was
Idaho Power Company Residential Sector—Home Energy Audit
Demand-Side Management 2015 Annual Report Page 69
personal satisfaction, with over 76 percent citing raised awareness of energy use, almost 57 percent
citing cost savings, over 48 percent citing home improvement, approximately 49 percent citing comfort,
and just over 25 percent citing benefit to the environment. When survey participants were asked to
identify all of the barriers they encounter when making energy-saving changes in their home, over 82 percent of respondents indicated the biggest barrier was cost. Figure 13 below shows benefits
experienced by category and percent.
Figure 13. Program participants’ benefits experienced
2016 Program and Marketing Strategies
As the cost of other types of LED bulbs decreases and the program’s current stock of CFLs depletes, Idaho Power will use LED bulbs wherever possible.
In first quarter 2016, the program will expand by becoming fuel neutral. The 2016 goal is 600 audits,
with approximately half being for all-electric homes and half for homes with other fuel sources for space
and water heating.
All marketing materials will be updated to reflect the program changes for 2016. In 2016, Idaho Power
will continue recruiting participants through small batches of direct-mail letters and through the use of
the trade show booth backdrop at select events.
It is mandatory that HPSs either have previous training in Combustion Appliance Zone (CAZ) testing
within the last six months, or participate in Idaho Power’s CAZ refresher class or attend a refresher class offered through another source. Although all HPSs have previous CAZ training, Idaho Power will
provide a refresher course during 2016.
0%
20%
40%
60%
80%
100%
Raised
awareness of energy use
Personal
satisfaction
Cost savings Comfort Home
improvement
Benefit to the
environment
Other
Residential Sector—Home Improvement Program Idaho Power Company
Page 70 Demand-Side Management 2015 Annual Report
Home Improvement Program
Participants (homes) 408 555
Energy Savings (kWh) 303,580 838,929
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $259,898 $315,616
Oregon Energy Efficiency Rider $0 $0
Idaho Power Funds $12,611 $9,101
Total Program Costs—All Sources $272,509 $324,717
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.046 $0.020
Total Resource Levelized Cost ($/kWh) $0.152 $0.055
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 1.91
Total Resource Benefit/Cost Ratio 0.67
Description
The Home Improvement Program has offered incentives to homeowners, multifamily building owners, and property managers since its startup in 2008 for upgrading insulation and windows in electrically
heated homes/units. To qualify for an incentive under this program, the home must be a single-family
home, a multifamily structure with individually metered units on a residential rate, or a manufactured
home in Idaho Power’s service area in Idaho. The home/units must have an electric heating system serving at least 80 percent of the home’s conditioned floor area. The heating system can be a permanently installed electric furnace, heat pump, or electric zonal heating system. Insulation must be
professionally installed between conditioned and unconditioned space by an insulation contractor.
Windows must be professionally installed. Customers must use a participating contractor to qualify for
the Idaho Power incentive, which is processed by Idaho Power.
The program details include the following:
• Customer incentives to Idaho residential customers, multifamily building owners, and
property managers in Idaho Power’s service area for additional insulation professionally
installed are 15 cents per ft2 for attic insulation and 50 cents per ft2 for wall and
under-floor insulation.
• Existing attic insulation must be an R-20 or less to qualify, and the final R-Value must meet
the local energy code. Idaho Power’s service area consists of climate zones 5 and 6, resulting
in an R-38 requirement for climate zone 5 and R-49 requirement for climate zone 6.
• The existing insulation level in walls must be R-5 or less, and the final R-Value must be R-19 or fill the cavity.
Idaho Power Company Residential Sector—Home Improvement Program
Demand-Side Management 2015 Annual Report Page 71
• The existing insulation level under floors must be R-5 or less, and the final R-Value must be
R-30 or fill the cavity.
• Customer incentives are $2.50 per ft2 of window area to Idaho residential customers for installing energy-efficient windows and/or sliding glass doors with a U-Factor of 0.30 or
lower.
• Pre-existing windows/sliding glass doors must be single- or double-pane aluminum or single
pane wood.
2015 Program and Marketing Activities
On March 1, 2015, Idaho Power released an updated application form. The application indicated program updates for customers. A new brochure was also created to communicate the changes
to customers.
The RTF determined there were no difference in savings when modeling savings with and without air
sealing and duct sealing prior to insulating. The RTF performed additional modeling and quality control
(QC) checks on the weatherization measures. Effective March, 1 2015, Idaho Power removed air sealing and duct sealing from the insulation incentive requirements.
To promote the program, the company ran a series of newspaper ads multiple times during March and
April 2015. Idaho Power placed ads in newspapers in rural areas with a higher concentration of
electrically heated homes (a program eligibility requirement). The company sent three informational bill
inserts—April, July, and September—and sent a targeted direct-mail letter in June 2015.
Idaho Power ran Facebook ads from June 8 through July 31, resulting in 9,033 clicks on the ad on
Facebook pages at $0.66 per click, and 229,865 customers saw the ad on Facebook. In 2015,
the Facebook benchmark cost-per-click was $0.80. Anything at or under that level is good; the $0.66 per
click is considered above expectations for a utility company niche product.
In the May energy efficiency issue of Connections, the newsletter sent to more than 415,000 customers
with their bills, the back-page display ad featured the Home Improvement Program. In addition,
the September issue included a story about insulation and energy-efficient windows, with specific
program information.
As Idaho Power reviewed the participation eligibility of the Home Improvement Program, it became clear there was an opportunity to market the program more specifically to multifamily buildings. At the
December 2015 EEAG meeting, members indicated support for targeted marketing of the Home
Improvement Program to electrically heated multifamily buildings with five or more individually
metered residential rate units. In late 2015, Idaho Power sent letters to property managers and
building owners.
Cost-Effectiveness
In 2015, the Home Improvement Program was not cost-effective from the TRC perspective. The RTF reduced savings for single-family home weatherization projects in 2015. With the changes,
average savings estimates per project were just under 50 percent of 2014 projects. The lower savings
were approved by the RTF in October 2014 and revised in the spring of 2015. These new savings were a
result of the nearly 18-month RTF process to calibrate residential savings models. As a consequence,
Residential Sector—Home Improvement Program Idaho Power Company
Page 72 Demand-Side Management 2015 Annual Report
four of the six measures offered in the Home Improvement Program are no longer cost effective from
the TRC perspective. Idaho Power incorporated the new savings for all 2015 projects. In 2016,
the company will evaluate the non-cost-effective measures and the impact on program’s
cost-effectiveness to determine if these measures should be modified or removed from the program. Idaho Power will present possible program modification and seek suggestions from EEAG.
For more detailed information about the cost-effectiveness calculations and assumptions,
see Supplement 1: Cost-Effectiveness.
Customer Satisfaction and Evaluations
For QA purposes, third-party contractors performed random reviews of at least 5 percent of all
installations completed in the Home Improvement Program. QA contractors verified the correct installation of measures. In addition, the QA contractor assisted and educated the contractors on program requirements. Of the 27 QA inspections completed in 2015, no major issues were reported.
The program incentive application form included an optional question asking customers how they heard
about the program. Of the 383 applications, 356 customers answered the marketing question. The results
are as follows:
• 188 respondents (52.8%) heard about the program from a program contractor.
• 84 respondents (23.6%) heard about the program from an Idaho Power bill insert.
• 35 respondents (9.8%) heard about the program from the Idaho Power website.
• 33 respondents (9.3%) received a referral from a friend or acquaintance.
• 10 respondents (2.8%) heard about the program from a direct-mail piece.
• 6 respondents (1.7%) heard about the program from a newspaper, online, or television/radio ad.
• 0 respondents (0%) heard about the program from a home improvement show or fair.
Idaho Power contracted with AEG to conduct an impact and process evaluation for program year 2014.
The results of the impact analysis show that in 2014, the Home Improvement Program more than
doubled its savings goal, achieving 845 MWh of savings with a realization rate of 100.7 percent.
Key findings from the process evaluation indicate the contractors and the program specialist report participants are satisfied with the program, the savings achieved, and the improved comfort of their
homes. Also, the network of installation contractors are engaged in the program. AEG also found
marketing is effective, and most contractors would like to see these efforts increased but noted that the
target market is small and eligibility criteria (e.g., existing insulation levels) is strict, which may make achieving future participation and savings goals more challenging, although this has not been a problem to date.
AEG also provided recommendations to enhance program effectiveness and improve accuracy of
program savings. These recommendations and Idaho Power’s responses are described below.
AEG recommended increasing consistency/clarity between supporting documentation and the program database, requiring more standardized documentation to prevent errors in the estimations of savings,
Idaho Power Company Residential Sector—Home Improvement Program
Demand-Side Management 2015 Annual Report Page 73
and requiring more consistent documentation in the project application and submitted materials to
clearly identify all variables necessary for the calculation of savings. The submitted documentation was
often disorganized and sometimes incomplete. AEG stated Idaho Power should have a standardized
documentation package for each project that includes a similar checklist completed by Idaho Power that verifies all required information has been submitted. The information should then be carefully and
completely input in the tracking database.
Recently Idaho Power improved the application, adding a checklist itemizing the documentation
required. In 2016, the company will establish a standardized checklist for each project to track and
verify information. Idaho Power considered this recommendation and determined some confusion may have arisen due to the fact many pieces of the requested, submitted documentation had to be broken
apart, scanned and emailed to the evaluators. Due to this process, the documentation may have appeared
more disorganized and incomplete than it was. Idaho Power believes it carefully and completely inputs
all of the required program information into the program database, and this process serves
Idaho Power’s external reporting needs.
The evaluation team recommended using the current versions of the RTF UES workbooks to discern
between residential segments, to estimate NEBs, and to improve the overall accuracy of impact
estimates. The project application discerns between standard single-family, manufactured,
and multifamily homes. These entries should be emphasized, recorded in the tracking database, and used
to determine the correct savings for the respective residential building segment. In addition, adopting the current versions of the Single Family and Manufactured Home Weatherization workbooks would allow
Idaho Power to estimate NEBs for the Home Improvement Program.
In response, Idaho Power added a field in the Home Improvement Program database discerning between
standard single-family, manufactured, and multifamily homes.
AEG recommended adding sliding glass doors to the measure description on the application. Because sliding glass doors are specifically included in the RTF UES workbook for the window upgrade
weatherization measures, sliding glass doors should be also included in the measure description in the
project application. In response to the recommendation from the AEG evaluation, Idaho Power will add
sliding glass doors to the program application.
Additionally, AEG recommended Idaho Power require that contractors match U-factors (taken from the National Fenestration Rating Council [NFRC] window stickers) to each window on the invoice.
In response, Idaho Power considered this recommendation and determined that the current process of
U-factor verification correctly captures the U-factor of each window. The evaluation team recommended
that since the RTF only prescribes savings for U-30 and U-22 window upgrades, Idaho Power should
consider a cutoff (e.g. U-25) where windows with lower than U-25 would be evaluated with savings for U-22 window upgrades. This would require calculating an average U-value weighted by window area.
Idaho Power is currently evaluating this recommendation.
Last, AEG recommended marketing efforts be increased. Or, if that is not possible due to
cost-effectiveness issues, focus marketing dollars on the more proven strategies, including contractor
outreach and bill inserts. Idaho Power will take this recommendation. Three bill inserts are tentatively scheduled for 2016.
Residential Sector—Home Improvement Program Idaho Power Company
Page 74 Demand-Side Management 2015 Annual Report
2016 Program and Marketing Strategies
Idaho Power plans to market this program through a variety of channels to maintain customer awareness
in 2016. Plans include using bill inserts, direct mail, newspaper advertising, and contractor support.
A consistent look and feel demonstrating program measures will be used in all program
marketing materials.
Idaho Power will continue to market directly to multifamily building owners in 2016.
Idaho Power Company Residential Sector—Oregon Residential Weatherization
Demand-Side Management 2015 Annual Report Page 75
Oregon Residential Weatherization
Participants (audits/projects) 19 13
Energy Savings (kWh) 11,910 11,032
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $0 $0
Oregon Energy Efficiency Rider $5,341 $5,234
Idaho Power Funds $467 $228
Total Program Costs—All Sources $5,808 $5,462
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.028 $0.028
Total Resource Levelized Cost ($/kWh) $0.050 $0.050
Benefit/Cost Ratios
Utility Benefit/Cost Ratio n/a
Total Resource Benefit/Cost Ratio n/a
Description
Idaho Power offers free energy audits for electrically heated customer homes within the Oregon service area. This is a program required by Oregon Revised Statute (ORS) 469.633 offered under Oregon
Schedule 78 since 1980. Upon a customer’s request, an Idaho Power CR visits the home to analyze it for
energy efficiency opportunities. An estimate of costs and savings for specific measures is given to the
customer. Customers may choose either a cash incentive or a 6.5-percent interest loan for a portion of the costs for weatherization measures.
2015 Program and Marketing Activities
During May, Idaho Power sent every Oregon residential customer an informational brochure about
energy audits and home weatherization financing. Nineteen Oregon customers responded.
Each customer returned a card from the brochure indicating interest in a home energy audit,
weatherization loan, or incentive payment. Nineteen customers requested audits, 19 audits were
completed, and four incentives paid.
Idaho Power issued four incentives totaling $1,742.32 for 11,910 kWh savings. Three incentives and
related savings were for ceiling insulation measures, and one incentive was paid for a combination of
wall and attic insulation. There were no loans made through this program during 2015.
Cost-Effectiveness
The Oregon Residential Weatherization program is a statutory program described in Oregon Schedule
78. The cost-effectiveness of this program is defined within this schedule. Pages 3 and 4 of the schedule list the measures determined to be cost-effective and the specified measure life cycles for specific measures. This schedule also includes the cost-effective limit (CEL) for measure lives of 7, 15, 25,
and 30 years.
Residential Sector—Oregon Residential Weatherization Idaho Power Company
Page 76 Demand-Side Management 2015 Annual Report
Four savings projects were completed in 2015. Projects consisted of increasing attic, floor, and wall
insulation. The projects combined for an annual energy savings of 11,910 kWh at a levelized TRC of
5.0 cents per kWh over the 30 year attic insulation measure life as defined by Oregon Schedule 78.
The Oregon savings schedule has higher savings than other weatherization programs, and the levelized costs contain little program cost, resulting in a lower levelized cost than other weatherization programs.
2016 Program and Marketing Strategies
Plans for the upcoming year include notifying customers in their May bill about the program.
Idaho Power will complete requested audits and fulfill all cost-effective incentive and loan applications.
Idaho Power Company Residential Sector—Rebate Advantage
Demand-Side Management 2015 Annual Report Page 77
Rebate Advantage
Participants (homes) 58 44
Energy Savings (kWh) 358,683 269,643
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $80,243 $57,155
Oregon Energy Efficiency Rider $4,351 $5,324
Idaho Power Funds $843 $753
Total Program Costs—All Sources $85,438 $63,231
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.014 $0.014
Total Resource Levelized Cost ($/kWh) $0.020 $0.020
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 4.54
Total Resource Benefit/Cost Ratio 3.45
Description
Initiated in 2003, the Rebate Advantage program helps Idaho Power customers in Idaho and Oregon with the initial costs associated with purchasing a new, energy-efficient, ENERGY STAR® qualified
manufactured home. This enables the homebuyer to enjoy the long-term benefit of lower electric bills
and greater comfort provided by these homes. The program also provides an incentive to the sales
consultants to encourage more sales of ENERGY STAR qualified homes and more discussion of energy efficiency with their customers during the sales process.
In addition to offering financial incentives, the Rebate Advantage program promotes and educates
buyers and retailers of manufactured homes about the benefits of owning energy-efficient models.
The Northwest Energy Efficient Manufactured (NEEM) housing program establishes QC and energy
efficiency specifications for qualified homes. NEEM is a consortium of manufacturers and state energy offices in the Northwest. In addition to specifications and quality, NEEM tracks the production and on-site performance of ENERGY STAR qualified manufactured homes.
Idaho Power residential customers who purchased a new, all-electric, ENERGY STAR qualified
manufactured home in 2015 and sited it in Idaho Power’s service area were eligible for $1,000 through
the Rebate Advantage program. Salespersons received $200 for each qualified home they sold.
2015 Program and Marketing Activities
During 2015, Idaho Power paid 58 incentives on new manufactured homes, which accounted for 358,683 annual kWh savings. One bill insert, shared with Energy House Calls, was sent to all Idaho and
Oregon customers in February 2015.
Residential Sector—Rebate Advantage Idaho Power Company
Page 78 Demand-Side Management 2015 Annual Report
Idaho Power continued to support dealerships in 2015 by providing them with Rebate Advantage
brochures, banners, and applications as needed. CRs visited these dealerships to distribute materials,
promote the program, and answer salespersons’ questions.
Cost-Effectiveness
In 2015, Idaho Power used the same savings and assumptions as were used in 2014. The measures remained cost-effective for 2015, but the measure is currently considered an RTF planning measure.
2016 Program and Marketing Strategies
In 2016, the RTF will approve research plans around manufactured home new construction and will look
at analyzing savings impacts of new-construction model calibrations. For details, see Supplement 1:
Cost-Effectiveness.
The program remains the same for 2016. Idaho Power plans to distribute two information bill inserts for
2016—one in March and one in October. Facebook ads will be used throughout the spring and summer to educate and engage potential participants. Additionally, Idaho Power will continue to support dealers
by providing program materials as needed.
Idaho Power Company Residential Sector—See ya later, refrigerator®
Demand-Side Management 2015 Annual Report Page 79
See ya later, refrigerator®
Participants (refrigerators/freezers) 1,630 3,194
Energy Savings (kWh) 720,208 1,390,760
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $212,674 $562,002
Oregon Energy Efficiency Rider $11,497 $12,410
Idaho Power Funds $3,007 $1,639
Total Program Costs—All Sources $227,179 $576,051
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.048 $0.062
Total Resource Levelized Cost ($/kWh) $0.048 $0.062
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 1.21
Total Resource Benefit/Cost Ratio 1.53
Description
The See ya later, refrigerator® program has acquired energy savings through the removal of qualified refrigerators and stand-alone freezers in residential homes throughout Idaho Power’s service area in
Idaho and Oregon since 2009.
Idaho Power has contracted with JACO to provide most services for this program, including customer
service and scheduling, unit pickup, unit recycling, reporting, marketing assistance, and incentive payments. Marketing assistance has been provided by JACO through Runyon Saltzman Einhorn (RSE). RSE is a marketing company that assists utility appliance recycling programs throughout the country.
Idaho Power provides participant confirmation, additional marketing, and internal program
administration.
Applicants enroll online or by phone. Idaho Power screens each applicant to confirm eligibility. JACO screens each applicant to confirm the refrigerator or freezer unit under consideration met all program eligibility requirements, including being residential grade, at least 10 cubic feet (ft3) as
measured using inside dimensions, no larger than 30 ft3, and in working condition. The program targeted
older, extra units for maximum savings.
2015 Program and Marketing Activities
To maintain cost-effectiveness, the company looked at several program options, including restricting the
age of eligible appliances and removing the incentive. After consulting with EEAG, it was determined that removing the incentive was the preferable option. This decision was partially based on maintaining
customer satisfaction and the ease of customer participation in the program.
Beginning February 1, 2015, in Idaho and Oregon, Idaho Power stopped offering the $30 incentive to
customers for their participation in the program. While a 30-percent reduction was expected to result
Residential Sector—See ya later, refrigerator® Idaho Power Company
Page 80 Demand-Side Management 2015 Annual Report
from the removal of the $30 incentive, See ya later, refrigerator® program participation declined by
43 percent between 2014 and 2015, demonstrated in Figure 14.
Figure 14. See ya later, refrigerator® participation by year
To increase participation and satisfaction with the program, on July 15 Idaho Power began distributing two free LED bulbs at the time of the pickup.
There was a slight increase in participation during July, as in previous years. Whether or not this
increase was due to the addition of the LED bulb incentive or to the natural cycle of enrollment is
undetermined.
Idaho Power used an integrated, layered approach to market the program in 2015. All marketing tactics in 2015 used like imagery and messaging to build awareness and recognition. The messaging focused on
convenience. Survey data showed 52 percent of participants reported they received the most value from
the convenience of the program. Idaho Power and RSE used bill inserts, direct mail, and earned media
through two television spots to promote the program.
Bill inserts were sent during March, April, June, July, August, and October. In early July, a direct-mail postcard was sent to a highly targeted audience. Idaho Power identified the target audience for the
program as older, empty-nesters who own their home. The company sent the mailing to higher energy
users and longer-term customers of Idaho Power that were likely to represent the target audience.
In July, Idaho Power representatives and JACO staff appeared in a live television broadcast in the Boise/Nampa market promoting the program and demonstrating how materials from refrigerators can be recycled and reused. In addition, there were two opportunities to promote the program during news
programs in both the Boise/Twin Falls and Pocatello markets. In the March energy efficiency segment
on Boise’s KTVB, Idaho Power discussed how much energy older refrigerators use and that spring is the
perfect time to recycle them—providing contact information for the program. In August, the program was promoted live on the KPVI morning news.
During October, Idaho Power began placing Facebook boosted posts to help increase enrollments.
A boosted post resembles a traditional Facebook post, but it appears higher in News Feeds, increasing
the chance the targeted audience will see it. Boosting posts can help increase audience engagement and
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Idaho Power Company Residential Sector—See ya later, refrigerator®
Demand-Side Management 2015 Annual Report Page 81
increase the people interacting with the content shared on Facebook. There were two versions used
during this campaign. The first post emphasized the convenience factor of the program. Idaho Power
designed the second version for the company’s target audience of empty-nesters with the tag line Retire
Your Old Fridge. While both posts received several “Likes” on Facebook and were shared by many customers, the first post received more “Likes.” Idaho Power also ran digital ads with the Retire Your
Old Fridge theme in conjunction with the Facebook boost.
RSE managed a nine-month online Google AdWords™ campaign. Google AdWords brings up an ad
based on specific combinations of search terms. As of July, the campaign resulted in 9,087 impressions
and a CTR of 3.53 percent.
In late November, Idaho Power learned JACO had entered into receivership and ceased operations.
Idaho Power did not have any prior knowledge of this change and was therefore unable to make
program preparations. The program was suspended in Idaho on November 23 and in Oregon upon
OPUC approval on December 16, 2015. Idaho Power subsequently contracted with Planetary Graffiti,
JACO’s subcontractor JACO used to pickup units, to pick up the remaining units that had been previously scheduled through JACO. After contacting each customer to reschedule their pickups, it was
discovered that only 32 of the original 71 units scheduled needed to be picked up. The remaining
39 pickups were cancelled due to the customer finding alternate ways to remove the units prior to
receiving the call to reschedule the pickup, or the customer not returning phone calls after
multiple attempts.
Cost-Effectiveness
In 2014, the RTF reviewed and updated savings assumptions for freezer and refrigerator decommissioning. These savings were applied in 2015. Freezer decommissioning savings increased
from 478 to 570 annual kWh. Refrigerator decommissioning savings decreased from 424 to 356 annual
kWh. The measure life also decreased from 7 years to 6 years. Since refrigerators account for
approximately 77 percent of the program, the decrease in savings and measure life impacted the program. These assumptions will apply in 2015 and 2016.
In 2014, the program had a UC and TRC of 0.86. To improve the program’s cost-effectiveness,
Idaho Power removed the $30 incentive per unit to decrease the program costs. Instead of a monetary
incentive, Idaho Power offers participants two LED bulbs for each recycled unit. Idaho Power applies
the RTF giveaway savings for LED general purpose bulbs—9 annual kWh per unit.
In late 2015, the RTF revisited and approved new savings for freezer and refrigerator decommissioning, as well as LED bulbs. Idaho Power believes the program could be cost-effective in 2016 and will
re-evaluate the cost-effectiveness using the new savings that will apply in 2017. The program now has a
UC of 1.21 and TRC of 1.53.
For cost-effectiveness details and assumptions, see Supplement 1: Cost-Effectiveness.
Customer Satisfaction and Evaluations
In 2015, AEG conducted a process evaluation of the See ya later, refrigerator® program and an impact evaluation of the program for the year 2014. The results of the impact analysis show that the See ya
later, refrigerator® program surpassed its goals, achieving 1,390,760 kWh in savings in 2014 with a
100-percent realization rate.
Residential Sector—See ya later, refrigerator® Idaho Power Company
Page 82 Demand-Side Management 2015 Annual Report
Other AEG key findings indicated the program is well run and complies with most of the best practices
in the industry. AEG stated the See ya later, refrigerator® program has adequate staffing and high
customer satisfaction. Other key findings are the program has the necessary QC procedures and is
extremely well documented. AEG indicated the wealth of data captured by the program is exemplary and is analyzed by Idaho Power staff to continuously provide insight and improve the program.
Results from the process evaluation were positive, with minimal recommendations. Based on the
process evaluation, the following recommendations were made to enhance program effectiveness and
improve the transparency of reported savings and are followed by Idaho Power’s response to the
recommendations.
The group recommended that when no savings associated with a measureexist, Idaho Power explain
why in the tracking database. Idaho Power’s response to this recommendation is acknowledgement that
this can occur when an ineligible unit is picked up. This requires approval and is very infrequent,
occurring only once in 2014. As a result of the recommendation, Idaho Power added a new field to the
tracking database to capture this additional information.
AEG suggested decreasing the time between scheduling and pickup to seven days or less. Idaho Power’s
average time between scheduling and pickup is 13 days. In response, Idaho Power acknowledges it
would be ideal to have all units picked up within seven days or less, yet due to the expansive
Idaho Power service area and the limited number of crews to pick up the units, this recommendation
may not be attainable. Pickups are grouped by area when scheduling to try to minimize the time between scheduling and pick up.
AEG also suggested Idaho Power use the updated RTF workbook (v.3.2) in the future and include NEBs
in the cost-effectiveness analysis. Idaho Power freezes savings assumptions when the budgets and goals
are set for the next calendar year. The most recent RTF workbook available at that time will be used.
Last, AEG suggested Idaho Power experiment with different promotional offerings to increase program participation. In response, Idaho Power began offering two free LED bulbs in July in an attempt to
increase participation.
In addition to the formal evaluation conducted by AEG, JACO also tracked individual statistics for each
unit collected, including information on how customers heard about the program and when customers
enrolled. Statistics about the unit collected include the age of the unit, its location on the customer’s property, and other data.
The 2015 unit data showed that 23 percent of units the program picked up were stand-alone freezers,
and 77 percent of the units were refrigerators. Seventy-three percent of the units were secondary,
12 percent were primary, and 15 percent were unknown. In 2015, 34 percent of the units collected were
manufactured from 1965 to 1990, which generally represents the least efficient years of refrigerator manufacturing. By comparison, in 2014, 50 percent of the units were of this vintage.
JACO and Idaho Power also tracked data related to the marketing effectiveness of the program. Results
of customer tracking information indicate 55 percent of customers learned of the program through bill
inserts. Sixteen percent of customers learned of the program through a friend or neighbor. Although
appliance retailers also refer customers to the program, Idaho Power does not pursue this marketing channel because the program focuses on the removal of secondary units rather than replacing existing
units. Retailers sell new units to replace older units. In addition, a retailer selling a new unit will usually
pick up and recycle the old one.
Idaho Power Company Residential Sector—See ya later, refrigerator®
Demand-Side Management 2015 Annual Report Page 83
Seventy four percent of customers who enrolled used the toll-free telephone number, and 26 percent
used the online enrollment form. Idaho Power used the customer information JACO collected and the
surveys from Idaho Power evaluations to target future marketing efforts and increase the effectiveness of
marketing.
Figure 15. How customers heard about See ya later, refrigerator®
Figure 15 indicates ways customers heard about the program. The Other category includes sources,
such as community events, repeat customers, the truck wrap ad, and unknown sources.
2016 Program and Marketing Strategies
Idaho Power is currently in the process of reviewing proposals for potential vendors for the program to
consider continuing the program in 2016.
Should the program continue in 2016, marketing tactics will include bill inserts and online Facebook
posts. The program would continue to be promoted at community events and by Idaho Power CRs.
55%
16%
12%
5%
4%
3%2%2%1%0%
Bill Insert
Friend/neighbor
Other
Utility website/office
Appliance retailer
Direct-mail letter/magnet
Television
Online
Radio
Newspaper
Residential Sector—Shade Tree Project Idaho Power Company
Page 84 Demand-Side Management 2015 Annual Report
Shade Tree Project
Participants (trees) 1,925 2,041
Energy Savings (kWh) n/a n/a
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $99,672 $143,750
Oregon Energy Efficiency Rider –$66 $66
Idaho Power Funds $5,786 $3,474
Total Program Costs—All Sources $105,392 $147,290
Program Levelized Costs
Utility Levelized Cost ($/kWh) n/a n/a
Total Resource Levelized Cost ($/kWh) n/a n/a
Benefit/Cost Ratios
Utility Benefit/Cost Ratio n/a
Total Resource Benefit/Cost Ratio n/a
*Reversal of a 2014 charge to the Oregon Rider.
Description
The Shade Tree Project began as a pilot in 2013. According to the US Department of Energy (DOE), a well-placed shade tree can reduce energy used for summer cooling by 15 percent or more. Utility programs throughout the country report high customer satisfaction with shade-tree programs and
an enhanced public image for the utility related to sustainability and environmental stewardship.
Other utilities report energy savings between 40 kWh per year (coastal climate San Diego) and over
200 kWh per year (Phoenix) per tree planted.
To be successful, trees should be planted to maximize energy savings and ensure survivability. Two developments in urban forestry—the state-sponsored Treasure Valley Urban Tree Canopy
Assessment and the Arbor Day Foundation’s Energy Saving Trees tool—provided Idaho Power with the
tools to develop a shade tree project.
The Shade Tree Project was launched in Ada and Canyon counties, offering free shade trees to residential customers. Participants enroll using the online Energy Saving Trees Tool—developed by the Arbor Day Foundation—and pick up their tree at specific events. Unclaimed trees are donated to the city
partners and schools.
Using the online enrollment tool, participants map their home, select from a list of available trees,
and evaluate the potential energy savings associated with planting in different locations. During enrollment, participants learn how trees planted to the west and east save more energy over time than trees planted to the south and north.
Ensuring the tree is planted properly helps it grow to provide maximum energy savings. At the tree
pickup events, participants received additional education on where to plant trees for maximum energy
savings and other tree care guidance from experts. Local specialists included city arborists from Boise,
Idaho Power Company Residential Sector—Shade Tree Project
Demand-Side Management 2015 Annual Report Page 85
Kuna, Nampa, and Meridian; Idaho Power utility arborists; Canyon County master gardeners; and
College of Western Idaho (CWI) horticulture students.
2015 Program and Marketing Activities
In 2015, Idaho Power distributed 1,925 shade trees to residential customers through the Shade Tree
Project. Because the best time to plant shade trees is in the spring and fall, Idaho Power held offerings in October and April, with 801 trees and 1,124 trees distributed, respectively. Additionally, the City of Boise held a tree planting workshop in October to provide similar education to the formal Shade Tree
Project, during which an additional 35 trees were given to residential customers.
Trees were purchased from regional growers in advance of each event. The species offered for each
event depended on the trees available at time the trees were purchased. Idaho Power worked with its own arborists, along with city and state arborists, to select a range of tall growing, deciduous trees that should work well with the climate and soils of the two participating counties.
For the spring offering, Idaho Power used direct mail to market this program and used the
state-sponsored Treasure Valley Urban Tree Canopy Assessment to develop a mailing list.
The assessment is a geographic information system (GIS)-based study that mapped land use throughout the Treasure Valley, including existing trees and vegetation, buildings, roads, waterways, and parking lots. The study identified areas where a large shade tree could be planted. Idaho Power used the study to
identify potential planting sites on residential properties situated to the west of the home. The mailing
list was created from the results. The spring mailing was successful, as most trees were reserved within
nine days. Idaho Power collected names and emails of people who expressed interest after enrollment closed and created a waiting list of potential participants.
In fall 2015, Idaho Power marketed the program to customers captured on the spring waiting list and
using a variety of word-of-mouth tactics. Idaho Power distributed flyers about the project at the FitOne
Expo in Boise. Project Partners, such as the cities of Nampa, Kuna, and Boise, shared information
through their networks. Idaho Power announced the Shade Tree Project to allied groups, such as the Idaho Conservation League, Idaho Chapter of the US Green Building Council, and Treasure Valley Canopy Network. Information was sent to Green Team leads at large employers, such as Hewlett
Packard, Wells Fargo, Ch2MHill, and Citi Bank. A boosted Facebook post was also used, which reached
10,747 people and resulted in 102 likes, 281 link clicks, 35 comments, and 54 shares.
Participants picked up their tree at prescheduled events held throughout the Treasure Valley. Four pickup events were held in the spring and four in the fall, conducted on different days at different locations. By offering several pickup days, locations, and times, 91 percent of enrolled participants
picked up their trees.
During summer 2015, Idaho Power implemented an audit component to the project and conducted
follow-up site visits at a subset of participant homes. Participants were picked at random from fall 2013 and spring 2014 offerings to ensure the trees would have had at least one full year in the ground prior to the evaluation. Two student evaluators, a recent graduate from the CWI Horticulture program and a
Boise State University Environmental Sciences student, visited 312 homes and looked at 442 trees.
The students took measurements on the orientation and distance from the home and captured geographic
positioning system (GPS) coordinates for each tree. This data will be used to refine energy-savings calculations. The students also recorded variables related to overall tree health. Results were used to identify opportunities to improve education on tree planting and care. Improvements, such as a
Residential Sector—Shade Tree Project Idaho Power Company
Page 86 Demand-Side Management 2015 Annual Report
tree-planting display and informational posters, were implemented in the fall. Additionally, participants
now receive a tree-care newsletter approximately six to nine months after participation.
Information about the project was shared with all customers in the September energy efficiency issue of
the Connections newsletter, sent to more than 415,000 customers with their bills. The cover story focused on how anyone can plant a tree for energy efficiency—Planting Shade Trees for Energy
Savings. Upon completion of the fall offering, an item appeared in an October News Briefs sent to all
media in the service area, Shade Trees Provide Energy Savings—Idaho Power’s Shade Tree Project
Completes Fall Offering.
Data for the project, including the data from the 2015 summer audits, is now tracked in Idaho Power’s DSM database. The database was also integrated into a screening tool used during enrollment to
determine whether participants meet the eligibility requirements for the project.
In 2015, this project was partially funded by a US Forest Service Western Competitive States Grant.
The grant funded the trees for the fall offering and one of the summer audit evaluators. The grant also
funded the development of several new educational pieces. The pieces included educational posters showing the energy and environmental benefits of urban trees and an automated graphic that showed
how trees can shade homes during the summer.
Customer Satisfaction and Evaluations
After each offering, a survey was emailed to participants. Because customers have the option to select
up to two trees during each offering, the survey was modified in early 2015. The survey asked questions
related to marketing, tree-planting education, and the participant experience with the enrollment and tree pickup processes. Results are compared offering to offering to look for trends to ensure the program processes are still working and identify opportunities for improvement. Data are also collected about
where the participant planted the tree and when. This data will be used to refine
energy-savings estimates.
For the fall 2014 and spring 2015 offering, the participants were surveyed together, and the response rate was just over 49 percent. Participants were asked how much they would agree or disagree that they would recommend the project to a friend; just over 94 percent of respondents said they “strongly
agreed,” and almost 5 percent said they “agreed.” Participants were asked how much they would agree
or disagree that they were satisfied with the overall experience with the Shade Tree Project;
over 89 percent of respondents indicated they “strongly agreed,” and over 8 percent “somewhat agreed” they were satisfied.
For the fall 2015 offering, the response rate was nearly 61 percent. Participants were asked how much
they would agree or disagree that they would recommend the project to a friend; over 96 percent of
respondents said they “strongly agreed,” and nearly 3 percent said they “agreed.” When participants
were asked how much they would agree or disagree they were satisfied with the overall experience with the Shade Tree Project, over 93 percent of respondents indicated they “strongly agreed,” and just nearly 6 percent “somewhat agreed” they were satisfied. View survey information in Supplement 2:
Evaluation.
2016 Program and Marketing Strategies
Idaho Power plans to continue the Shade Tree Project in 2016 using the Arbor Day enrollment tool and
events to distribute the trees. Idaho Power will continue to market the program through direct mail
Idaho Power Company Residential Sector—Shade Tree Project
Demand-Side Management 2015 Annual Report Page 87
focusing on customers identified using the urban tree-canopy assessment. In addition, Idaho Power
maintains a waiting list of customers that either heard about the program through a friend or relative or
did not enroll in the last offering before it filled. Idaho Power will reach out to these customers through
direct-mail or email. Idaho Power will continue to leverage allied interest groups and will use social media and boosted Facebook posts if enrollment response rates are not as successful as past years.
Idaho Power will continue to leverage grant funding to supply trees and develop educational materials.
For spring 2016, Idaho Power and the grant partners are working on a local-tree-sourcing option,
which may reduce program costs. Idaho Power will continue to collect metrics to evaluate program
success and effectiveness. Surveys will be sent after each offering.
Residential Sector—Simple Steps, Smart Savings™ Idaho Power Company
Page 88 Demand-Side Management 2015 Annual Report
Simple Steps, Smart Savings™
Participants (products) 9,343 n/a
Energy Savings (kWh) 770,822 n/a
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $130,575 n/a
Oregon Energy Efficiency Rider $6,676 n/a
Idaho Power Funds $1,845 n/a
Total Program Costs—All Sources $139,096 n/a
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.018 n/a
Total Resource Levelized Cost ($/kWh) $0.054 n/a
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 3.37
Total Resource Benefit/Cost Ratio 4.83
a Includes promotional based appliances, showerheads, and Home Products Program 2015 information.
Description
Initiated in 2015, the Simple Steps, Smart Savings program is a promotional based appliance program
that aims to increase sales of qualified energy-efficient appliances in the marketplace. The payments
provided by Idaho Power through this program are applied during special promotions, which align with holidays or events throughout the year at retail stores. Incentives are shared between the retailer, manufacturer, and the customer. The amounts provided to each may differ between promotions and
between retailers and manufacturers. Retailer and manufacturer incentives may be provided as
co-marketing dollars to the retailer or manufacturer to fund activities such as promotional events,
special product placement, point-of-purchase signage, retailer activities, event kits, sales associate training, training material, and other marketing activities during the promotional periods. Customer rewards may include, but are not limited to, retailer gift cards or retailer credit to the customer
for the purchase of qualified products. These promotions are currently only available in Idaho.
Simple Steps, Smart Savings also includes promotions using retailer markdowns and
retailer/manufacturer incentives. Markdowns reduce retail-end prices to the customer at the point-of-purchase. Retailer/manufacturer incentives drive the manufacture, distribution, and promotion of more energy-efficient consumer products at the retail level. One measure Idaho Power offered
through the retailer markdown model since 2010 is low-flow showerheads.
Through this program, Idaho Power payments go to reduce the cost of the showerheads for customers at
the retail level, as well as to retailers and manufacturers to drive the manufacture, distribution, and promotion of these products. In 2015, Idaho Power began providing incentives for appliances.
Idaho Power also participates in the BPA-sponsored, Simple Steps, Smart Savings energy efficient
lighting program, which is discussed further in the Energy Efficient Lighting program section of
this report.
Idaho Power Company Residential Sector—Simple Steps, Smart Savings™
Demand-Side Management 2015 Annual Report Page 89
All Simple Steps, Smart Savings promotions are administered by the BPA and coordinated by
CLEAResult.
2015 Program and Marketing Activities
Prior to 2015, Idaho Power provided incentives to customers for the purchase of ENERGY STAR rated
refrigerators and freezers through the Home Products Program. In 2014, the baseline threshold used to calculate energy savings was updated, and refrigerator and freezer incentives were no longer cost-effective. Idaho Power discontinued these incentives for new purchases effective January 1, 2015 to
Idaho customers and January 14, 2015 to Oregon customers.
Several methods were used to notify stakeholders of the removal of refrigerator and freezer incentives.
Idaho Power mailed multiple letters to retailers to alert them of the changes. Idaho Power CRs visited all participating retailers in November to advise them of the change to the program. CRs returned to the retailers during the first week of January to remind them of the change and to pick up all remaining
Home Products Program applications still on hand. Idaho Power updated the company’s Home Products
Program website in November to notify customers of the upcoming discontinuance of the incentives.
The company updated the Idaho Power website again in January to let customers know incentives were no longer available through the program.
Though the incentives were discontinued in January for new purchases, the Home Products Program
continued to pay incentives for qualifying purchases that had been made within 120 days from the date
of purchase prior to that time. Through the Home Products Program, Idaho Power paid 192 appliance
incentives during 2015, resulting in 5,722 kWh annual savings. Ninety-three percent of incentives were for refrigerators and 7 percent were for freezers. Additionally, Idaho Power paid incentives on 9,025 showerheads, sold under the regional BPA Simple Steps, Smart Savings promotion, resulting in
749,854 annual kWh savings.
In 2015, Idaho Power participated in two major Simple Steps, Smart Savings appliance promotions.
Retailers that participated in the 2015 promotions within Idaho Power’s service area were Sears, Sears Hometown, and The Home Depot.
The Labor Day promotion ran for two weeks in September and offered a $30 store gift card or $30
retailer credit to customers for the purchase of any ENERGY STAR-rated clothes washer. Idaho Power
customers bought 126 units during this promotion. The Black Friday Promotion offered a $10 store gift
card or $10 retailer credit to customers for the purchase of any ENERGY STAR-rated clothes washer and ran the month of November and first week of December. Results from the Black Friday event will be reported in the 2016 report due to the lag time in reporting of sales data. The reduction in incentives
from one promotion to the next was a result of a decrease in the savings due to federal standards change,
from 132 kWh to 73 kWh as of October 1, 2015, following the new BPA Implementation Manual.
To help support the promotions, table tents and static clings were displayed on all qualifying appliances. These pieces informed customers about the promotion and the incentive they would receive. In-store gift cards were placed in gift card holders that displayed the Idaho Power logo. For purchases from Sears
Hometown, where the customer received an instant markdown, customers also received a thank-you
card that displayed the Idaho Power logo. In-store events were held at all participating retailers during
the promotion. At each event, Idaho Power and CLEAResult personnel staffed a table and answered customer questions about the promotion. To further educate customers about the promotions, CLEAResult created an Idaho Power-branded promotional landing page that highlights promotion
Residential Sector—Simple Steps, Smart Savings™ Idaho Power Company
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details and participating retailers. During the promotions, Idaho Power placed Facebook posts to notify
customers of the details.
Cost-Effectiveness
Idaho Power used the same cost-effectiveness UES assumptions in 2015 for the Simple Steps,
Smart Savings as were used in 2014 for showerheads in the Home Products Program. In 2015, the RTF reviewed and updated the savings assumptions showerheads. The parameters that impacted the savings for showerheads the most were changes to the baseline showerhead, the showers per person per year,
and the annual usage of each showerhead. These new savings will be applied in 2016.
In September 2014, the federal standards for refrigerators and freezers increased 20 to 30 percent
depending on the product class. The RTF discussed the impact of these federal standard changes, which raised the baseline used to calculate the electric energy savings estimates. As a result of these higher standards, the annual gross energy savings for refrigerators dropped from 29 to 21 kWh per year,
and freezers dropped from 40 to 23 kWh per year. The lower DSM alternate costs from the 2013 IRP as
well as the lower savings estimates from the RTF resulted in the measures no longer being cost-effective
under the mail-in incentive model. Idaho Power removed refrigerators and freezers from its mail-in rebate program in early 2015. For the appliances purchased in 2014 and incented in 2015, Idaho Power applied the kWh savings from before the federal standards change due the lingering inventory of
appliances not meeting the new standard currently in the marketplace.
In 2015, Idaho Power participated in two major appliance promotions. After reviewing the appliances
offered in each promotion, it was determined that only clothes washers would be cost-effective. Idaho Power applied the per unit savings from the approved BPA’s UES Measure List. While BPA applies the annual generator busbar savings of 132 kWh per unit, Idaho Power applies the annual site
savings of 121 kWh per unit. This difference is due to the different line losses applied by Idaho Power
and BPA.
For detailed information for all measures within the Simple Steps, Smart Savings program, see Supplement 1: Cost-Effectiveness.
2016 Program and Marketing Strategies
Idaho Power has committed to participate in the 2016 Simple Steps, Smart Savings appliance
promotions. Five promotions are tentatively scheduled: February for President’s Day, May to June for
Memorial Day, July for Independence Day, August to September for Labor Day, and November to
December for Black Friday. Current participating retailers are Sears, Sears Hometown and The Home
Depot. CLEAResult is in the process of working with local independent retailers to encourage their participation in the program. For each promotion, Idaho Power will provide incentives only for products
that meet Idaho Power’s cost-effectiveness requirements.
Idaho Power will also continue participation in the Simple Steps, Smart Savings energy-efficient
showerheads buy-down program in 2016.
CLEAResult will continue to manage marketing at retailers, including point-of-purchase signs, Idaho Power-branded gift card holders, and thank-you cards. When provided, Idaho Power will
continue to use Idaho Power-branded promotion landing pages and Facebook posts to notify customers
of the promotions.
Idaho Power Company Residential Sector—Weatherization Assistance for Qualified Customers
Demand-Side Management 2015 Annual Report Page 91
Weatherization Assistance for Qualified Customers
Participants (homes/non-profits) 243 255
Energy Savings (kWh) 550,021 533,800
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $0 $0
Oregon Energy Efficiency Rider $0 $0
Idaho Power Funds $1,315,032 $1,320,112
Total Program Costs—All Sources $1,315,032 $1,320,112
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.145 $0.149
Total Resource Levelized Cost ($/kWh) $0.235 $0.225
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 0.54
Total Resource Benefit/Cost Ratio 0.43
Description
The WAQC program provides funding to install weatherization measures in qualified, owner-occupied and rental homes that are electrically heated. In 2015, qualified households included customers in
Idaho Power’s service areas in Idaho and Oregon with incomes up to 200 percent of the federal
poverty-level guidelines. Energy efficiency enhancements allow qualified families to maintain a
comfortable home environment while saving energy and money otherwise spent on heating, cooling, and lighting. Participants receive energy efficiency education to help save energy in their homes. Funding is also provided for the weatherization of buildings that house non-profit organizations who
serve special-needs populations. In compliance with IPUC Order No. 29505, Idaho Power funds the
CAP agencies to administer the WAQC program in its service area.
Initiated in 1989, WAQC is modeled after the DOE weatherization program. The DOE program is managed through the Idaho Department of Health and Welfare (IDHW) in Idaho and by the Oregon Housing and Community Services (OHCS) in Oregon. Federal funds are allocated to the IDHW and
OHCS, then to CAP agencies based on US Census data of population and poverty levels within each
CAP agency’s geographic area. The CAP agencies serve as the administrators of the state
Weatherization Assistance Program (WAP) and oversee local weatherization crews and contractors, providing services and measures that improve energy efficiency of the homes. The WAQC funding provided by Idaho Power allows these state agencies to leverage their federal weatherization dollars and
serve more Idaho Power customers who heat their homes with electricity by supplementing federal
LIHEAP weatherization funds.
Energy-saving home measures provided by this program include upgrades to windows, doors, wall insulation, ceiling insulation, floor insulation, infiltration, ducts, water heaters, and pipes; furnace tune ups, modification, and replacement; and the installation of CFL and LED bulbs. The Idaho
WAP calculates savings with the EA5 energy audit program (EA5). Consistent with the Idaho WAP,
WAQC offers several measures that have costs but do not save energy or for which savings cannot be
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Page 92 Demand-Side Management 2015 Annual Report
measured. Included in this category are health and safety, vents, furnace repair, and home energy audits.
Health and safety measures are necessary to ensure weatherization activities do not cause unsafe
situations in a customer’s home or compromise a household’s existing indoor air quality.
Other non-energy-saving measures are allowed under this program to help facilitate the effective performance of those measures yielding energy savings.
Energy-saving measures provided to non-profit buildings under this program include upgrades to
windows, doors, wall insulation, ceiling insulation, floor insulation, infiltration, ducts, water heaters,
and pipes; furnace tune-ups, modification, and replacement; and the installation of CFL and LED bulbs.
Non-profit building measures that have costs but do not save energy or for which savings cannot be measured are health and safety, vents, furnace repair, and energy audits.
For more details on the WAQC program, view the most recent regulatory report, Weatherization
Assistance for Qualified Customers 2014 Annual Report, dated April 1, 2015, located in Supplement 2:
Evaluation. The new Weatherization Assistance for Qualified Customers 2015 Annual Report will be
filed on April 1, 2016.
2015 Program and Marketing Activities
During 2015, CAP agencies weatherized 225 electrically heated homes in Idaho and 10 in Oregon, totaling 235 weatherized homes. Eight Idaho buildings housing non-profit organizations that serve
special-needs populations were also weatherized in 2015.
Idaho Power marketed WAQC throughout 2015 at resource fairs, community special-needs populations’
service provider meetings, and CAP agency functions to reach customers who may benefit from the program. Marketing for this program was conducted in cooperation with weatherization managers and CAP agency personnel.
In the September energy efficiency issue of the Connections newsletter, sent to more than 415,000
customers with their bills, the program was mentioned in an article about weatherization. The program
also was featured as the cover story of the December issue about weatherization professionals and how Idaho Power partners with CAP agencies. In that same issue, information and a link was provided to a recent YouTube video featuring a Weiser couple who had received assistance to weatherize their home
through the program. In August, a news item about the program appeared in the weekly News Briefs sent
to all media in the service area: Help for Electrically Heated Homes.
Cost-Effectiveness
The WAQC program has been proven to provide real and substantial per home savings and non-energy
benefits. Due to the costs of comprehensive whole house weatherization, the program remains not cost-effective from either a UC or TRC perspective.
No changes were made to average per home average savings for 2015 savings. The RTF conducted
billing analysis in 2015 on Idaho Power’s manufactured home weatherization projects from 2011 to
2012, and their analysis validated Idaho Power’s internal analysis completed in 2012. The RTF analysis
led to increased collaboration of statistical software programming and data cleaning recommendations between RTF contract analyst staff and Idaho Power.
In late 2015, Idaho Power initiated an additional billing analysis of 2013 to 2014 weatherization
projects. The purpose of the analysis is to determine the impact of increased heat pump replacement as
Idaho Power Company Residential Sector—Weatherization Assistance for Qualified Customers
Demand-Side Management 2015 Annual Report Page 93
part of projects and to continue to increase understanding of the program impacts. Results will be
available in 2016.
For further details on overall program cost-effectiveness assumptions, see Supplement 1: Cost-Effectiveness.
Customer Satisfaction and Evaluations
Idaho Power used two independent, third-party verification companies to randomly check approximately 10 percent of weatherization jobs submitted for payment by the program. These verifiers discussed the
program with participating customers and confirmed installed measures in their homes. Home verifiers
visited 28 homes for feedback about the program. When customers were asked how much they learned
about saving electricity, 22, or over 78 percent, answered they learned “a lot” or “some.” When asked about how many ways they tried to save electricity, 25, or approximately 89 percent, responded “a lot” or “some.”
A customer survey was used to assess major indicators of customer satisfaction and program operations
consistently throughout the service area. The 2015 Weatherization Programs Customer Survey was
provided to all WAQC participants in all regions upon completion of weatherization in their homes. Survey questions gathered information about how customers learned of the program, reasons for participating, how much customers learned about saving energy in their homes, and the likelihood of
household members changing behaviors to use energy wisely. Demographic information was gathered to
determine future marketing strategies.
Idaho Power received survey results from 211 of the 235 households weatherized by the program in 2015. Some key highlights include the following:
• Almost 46 percent of respondents learned of the program from a friend or relative,
and another almost 22 percent learned of the program from an agency flyer. Nearly 5 percent
learned about the weatherization program by receiving a letter in the mail.
• Over 86 percent of the respondents reported their primary reason for participating in the weatherization program was to reduce utility bills, and over 44 percent wanted to improve
the comfort of their home.
• Almost 82 percent reported they learned how air leaks affect energy usage, and just over 68 percent indicated they learned how insulation affects energy usage during the
weatherization process. Over 54 percent of respondents said they learned how to use
energy wisely.
• Over 83 percent reported they were very likely to change habits to save energy, and just over
82 percent reported they have shared all the information about energy use with members of their household.
• Over 93 percent of the respondents reported they think the weatherization they received will
significantly affect the comfort of their home, and over 98 percent said they were very
satisfied with the program.
• Over 85 percent of the respondents reported that the habit they were most likely to change
was turning off lights when not in use, and nearly 65 percent said that washing full loads of
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Page 94 Demand-Side Management 2015 Annual Report
clothes was a habit they were likely to change to save energy. Turning the thermostat up in
the summer was reported by over 51 percent and turning the thermostat down in the winter
was reported by over 66 percent as a habit they and members of the household were most
likely to change to save energy.
A summary of the report is included in Supplement 2: Evaluation.
Idaho Power participates in the Idaho and Oregon state monitoring process, which involves
representatives from the CAP agencies, CAPAI, and IDHW or OHCS reviewing homes weatherized by
each of the CAP agencies. Results of the state monitoring review show all CAP-agency weatherization
departments are weatherizing in accordance with federal guidelines.
Additionally, the DOE audits state agencies each year. The DOE audits include field work, paperwork,
and billing audits, which show that the Idaho WAP and therefore, WAQC, is in compliance with
DOE standards.
2016 Program and Marketing Strategies
WAQC will continue using DOE guidelines and leveraging each weatherization job with state WAP
funding on each job. The budget and projected number of jobs for 2016 will remain the same as 2015.
Idaho Power will continue working in partnership with the IDHW, OHCS, CAPAI, and individual CAP agency personnel to maintain the targets and guidelines and improve the cost-effectiveness of the
WAQC program.
Idaho Power will continue involvement with the State of Idaho’s Policy Advisory Council that serves as
an oversight group for weatherization activities in Idaho. Through this forum, Idaho Power participates in the weatherization policy for the State of Idaho.
The company plans to continue to selectively market WAQC throughout 2016. The program will be
promoted at resource fairs, community special-needs populations’ service provider meetings, and CAP
agency functions to reach customers who may benefit from the program. Marketing for this program
will be conducted in cooperation with weatherization managers.
Idaho Power Company Residential Sector—Weatherization Solutions for Eligible Customers
Demand-Side Management 2015 Annual Report Page 95
Weatherization Solutions for Eligible Customers
Participants (homes) 171 118
Energy Savings (kWh) 432,958 290,926
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $1,204,147 $757,748
Oregon Energy Efficiency Rider $0 $0
Idaho Power Funds $39,122 $33,596
Total Program Costs—All Sources $1,243,269 $791,344
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.175 $0.163
Total Resource Levelized Cost ($/kWh) $0.175 $0.163
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 0.45
Total Resource Benefit/Cost Ratio 0.50
Description
Weatherization Solutions for Eligible Customers is an energy efficiency program designed to serve Idaho Power residential customers who are below poverty level, at poverty level, or slightly above
poverty level in Idaho. Initiated in 2008, the program is designed to mirror WAQC. Potential
participants are interviewed by the contractor to determine household eligibility as well as ensure the
home is electrically heated. If eligible, an auditor inspects the home to determine what energy-saving upgrades will save energy, improve indoor air quality, and increase comfort for the residents. The installation of energy efficiency measures and repairs are allowed as long as the improvements have
a savings-to-investment ratio (SIR) of 1.0 or higher. The amount spent on each home is limited to an
annual average of Idaho Power’s portion of the cost per home. Homes considered for this program are
electrically heated and either owned or rented. If rented, the landlord’s permission is needed to perform the upgrades, along with an agreement to maintain the unit’s current rent for a minimum of one year and help fund a portion of the cost of weatherization.
Idaho customers eligible for this program have earned incomes between 175 percent and 250 percent of
the federal poverty level. These customers typically do not have disposable income to participate in
other residential energy efficiency programs, and they typically live in similar housing as WAQC customers.
2015 Program and Marketing Activities
In 2015, Idaho Power hired a new contractor located in the company’s Eastern region to provide
weatherization services starting in 2016 to customers residing in Lemhi County, Idaho. Contractors used
the new Home Audit HAT 14.1 tool throughout 2015 to estimate energy savings.
Marketing was increased in 2015 to reach more customers living in electrically heated and
income-eligible households to increase participation in the program. Inserts were included in residential
Residential Sector—Weatherization Solutions for Eligible Customers Idaho Power Company
Page 96 Demand-Side Management 2015 Annual Report
bills in February, July, and October. The program was promoted throughout the year at seasonal,
resource, and conservation fairs, as well as other events targeting people with limited incomes and
seniors. Advertisements and articles promoted the program in the Seniors BlueBook, Healthy Idaho Magazine, Idaho Senior News, and the Idaho State Journal boomers edition. Idaho Power’s community relations representatives and CRs promoted the program at meetings in their communities, with specific
emphasis on smaller Idaho communities. The program specialist and CRs promoted the program to
home health provider groups, religious groups, and members of the Idaho Nonprofit Center.
Customer testimonials were posted on social media and the Idaho Power website for this program was
updated to provide clarity and show success via a YouTube video of a customer testimonial.
The program was mentioned in articles appearing in May, September, and December issues of the
Connections newsletter sent to more than 415,000 customers with their bills. Targeting the Pocatello
area, the focus of the May live in-studio energy-efficiency segment on the KPVI morning news
promoted the Weatherization Solutions for Eligible Customers program. In August, a news item about
the program appeared in the weekly News Briefs sent to all media in the service area: Help for Electrically Heated Homes.
In 2015 landlords who participated in the program were required to fund at least 10 percent of the
projects, the company held the average cost per home constant for the weatherization contractors,
and regularly met with the contractors to discuss program operations and improvements.
Cost-Effectiveness
While not cost-effective, the savings per home are measurable and significant per home. No changes in per-home savings assumptions were made for 2015 results. Projects completed in 2013 through 2014 were included in the updated billing analysis completed in the latter part of 2015. For more details on
the analysis, see the Cost-Effectiveness section for Weatherization Assistance for Qualified Customers.
For further details on the overall program cost-effectiveness assumptions, see Supplement 1:
Cost-Effectiveness.
Customer Satisfaction and Evaluations
Two independent companies performed random verifications of weatherized homes and visited with customers about the program. In 2015, 31 homes were verified, and 27, or 87 percent, of those
customers reported they learned “a lot” or “some” about saving electricity in their home. Thirty-one,
or 100 percent, reported they had tried “a lot” or “some” ways to save energy in their home.
The 2015 Weatherization Programs Customer Survey was provided to all program participants on
completion of weatherization in their homes. Survey questions gathered information about how customers learned of the program, reasons for participating, how much customers learned about saving
energy in their homes, and the likelihood of household members changing behaviors to use energy
wisely. Demographic information was gathered to determine future marketing strategies.
Idaho Power received survey results from 133 of the 171 households weatherized by the program in
2015. Some key highlights include the following:
• Almost 25 percent of respondents learned of the program through a letter in the mail and
another almost 32 percent learned of the program from a friend or relative.
Idaho Power Company Residential Sector—Weatherization Solutions for Eligible Customers
Demand-Side Management 2015 Annual Report Page 97
• Over 83 percent of the respondents reported their primary reason for participating in the
weatherization program was to reduce utility bills.
• Almost 74 percent indicated they learned how insulation affects energy usage during the weatherization process, and over 80 percent reported they learned how air leaks affect energy
usage. Another almost 54 percent of respondents said they learned how to use energy wisely.
• Over 80 percent reported they were very likely to change habits to save energy, and almost
82 percent reported they have shared all of the information about energy use with members of their household.
• Almost 93 percent of the respondents reported they think the weatherization they received
will significantly affect the comfort of their home, and nearly 95 percent said they were very
satisfied with the program.
A summary of the report is included in Supplement 2: Evaluation.
2016 Program and Marketing Strategies
Idaho Power will introduce the Weatherization Solutions for Eligible Customers program in
Lemhi County in 2016. New brochures will help spread the word about the program in all communities.
Additional marketing for the program will include bill inserts and advertisements in Healthy
IdahoMagazine, Seniors BlueBook, Idaho Senior News, and Idaho State Journal boomers edition.
Idaho Power will send a direct-mail letter to certain residential customers mid-year and use social media.
In 2016, the company will explore with weatherization contractors potential new energy-savings
measures to add to the program.
Residential Sector—Weatherization Solutions for Eligible Customers Idaho Power Company
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Idaho Power Company Commercial/Industrial Sector
Demand-Side Management 2015 Annual Report Page 99
COMMERCIAL/INDUSTRIAL SECTOR OVERVIEW
Description
Idaho Power’s commercial sector consists of over 68,352 customers. In 2015, the commercial sector’s
number of customers increased by 830, an increase of a little over 1 percent from 2014. The energy
usage of commercial customers varies from a few kWh each month to several hundred thousand kWh
per month. The commercial sector represents 28 percent of Idaho Power’s actual total electricity usage and 25 percent of overall revenue in 2015.
The industrial and special contracts customers are Idaho Power’s largest individual energy consumers.
There are 115 industrial customers. These customers can account for approximately 21 percent of
Idaho Power’s total electricity usage and 16 percent of overall revenue in 2015.
Three major programs targeting different energy efficiency projects are available to commercial/industrial customers in the company’s Idaho and Oregon service areas. The Building Efficiency program is available for new construction projects and large remodels. These projects
typically capture lost opportunity savings and encourage business owners to incorporate energy
efficiency measures that are more efficient than current commercial building codes require.
This program continues to be successful, incorporating qualified energy-saving improvements for lighting, cooling, building shells, management-control options, appliances, and refrigeration. The Custom Efficiency program offers financial incentives for commercial and industrial energy users
undertaking more complex projects to improve the efficiency of their electrical systems or processes.
Incentive levels are 70 percent of the project cost or 18 cents per kWh for first-year savings,
whichever is less.
Easy Upgrades offers a menu of typical retrofit measures with prescriptive incentive amounts for lighting, HVAC, building shells, variable-speed/frequency drives (VFD), food-service equipment,
and other commercial measures. These energy-saving measures allow customers the option of
incorporating energy efficiency into their business at a lower initial cost.
In May 2015, the FlexPeak Management demand response program was brought under Idaho Power’s administration and renamed Flex Peak Program. The Flex Peak Program calls at least three events annually between June 15 and August 15. Idaho Power notifies commercial and industrial customers
two hours in advance of each event and each participating customer’s load reduction is measured for
each event. Incentives are calculated and sent to customers at the end of the program season. The events
typically occur during peak-use hours when demand on Idaho Power’s system is the greatest. Each event lasts between two and four hours, no more than 15 hours per week or 60 hours per summer season.
Idaho Power also offers the statutory-required Oregon Commercial Audits program to medium and
small commercial customers. The program identifies opportunities for commercial building owners to
achieve energy savings.
The Custom Efficiency program continued to represent the highest total energy savings among commercial and industrial programs in 2015, with a total savings of 55,247 MWh. The Easy Upgrades program continued to lead the sector in projects completed with 1,222 projects. Combined, all programs
completed 1,463 projects that achieved 102,074 MWh of energy savings. Table 10 shows a summary of
savings and expenses from the three commercial and industrial energy efficiency programs that produce
direct savings and one demand response program.
Commercial/Industrial Sector Idaho Power Company
Page 100 Demand-Side Management 2015 Annual Report
Programs
Table 10. 2015 commercial/industrial programs
Total Cost Savings
Demand (MW)
Flex Peak Program ................................72 $ 592,872 $ 592,872 n/a 26
Total ............................................................................................. $ 592,872 $ 592,872 26
Energy Efficiency
Building Efficiency ................................81 $ 2,162,001 $ 6,293,071 23,232,017
Custom Efficiency ................................160 9,012,628 20,533,742 55,247,192
Easy Upgrades ................................1,222 4,350,865 7,604,200 23,594,701
Total ............................................................................................. $ 15,525,494 $ 34,431,013 102,073,910
Note: Idaho Power’s commercial and industrial energy efficiency programs had an excellent year in 2015. Total savings were up 29 percent over 2014. The programs continued to develop and strengthen
Idaho Power’s strategic partnerships. These partnerships include the IDL, engineering and architectural
firms, a vast network of trade allies, the Northern Rockies Chapter of International Facilities Managers
Association, the International Building Contractors Association (IBOA), and most importantly, Idaho Power customers. Training and education continued to be an important aspect of the company’s programs in 2015. Idaho Power continues to provide many different ways for customers to learn about
and engage in energy efficiency. Through multiple channels—customer workshops, customer meetings,
trainings, audits, cohorts, trade allies, architectural firms, and engineering firms—the company creates
face-to-face interactions that allow the company to continue to enhance its overall program performance.
The Green Rewind offering is available to Idaho Power’s agricultural, commercial, and industrial customers. The sectors’ combined 51 Green Rewind motors achieved a total annual savings of
151,124 kWh in 2015, with 19 commercial/industrial sector motors contributing 61,050 kWh per year
and 32 irrigation sector motors contributing 90,074 kWh per year.
Twenty-one service centers in Idaho Power’s service area have the necessary equipment and training to participate in the Green Rewind offering. An estimated 1,200 motor rewinds are occurring annually within these service centers. Currently, seven service centers have signed on as Green Motors Practice
Group (GMPG) members in Idaho Power’s service area. The GMPG will also expand the number of
service centers participating in the GMPG’s Green Motors Initiative, leading to market transformation
and additional southern Idaho and eastern Oregon kWh savings.
Motor service centers are paid $2 per horsepower (hp) by the GMPG for each National Electrical Manufacturers Association (NEMA) Standard hp-rated motor up to 5,000 hp for industrial and
agricultural uses that receive a verified Green Rewind. Customers are paid $1 per hp from the service
center that completed their rewind. The GMPG requires all service centers to sign and adhere to the
GMPG Annual Member Commitment Quality Assurance agreement. The GMPG follows up with a quality check and QA.
Customer satisfaction research by sector includes the Idaho Power quarterly customer relationship
surveys that ask questions about customer perceptions related to Idaho Power’s energy efficiency
programs. Sixty-five percent of Idaho Power’s large commercial and industrial customers surveyed in
Idaho Power Company Commercial/Industrial Sector
Demand-Side Management 2015 Annual Report Page 101
2015 for the Burke Customer Relationship survey indicated Idaho Power was meeting or exceeding their
needs in offering energy efficiency programs. Forty-five percent of survey respondents indicated
Idaho Power was meeting or exceeding their needs with information on how to use energy wisely and
efficiently. Sixty-nine percent of respondents indicated Idaho Power was meeting or exceeding their needs by encouraging energy efficiency with its customers. Overall, 81 percent of the large commercial
and industrial survey respondents indicated they have participated in at least one Idaho Power energy
efficiency program. Of the large commercial and industrial survey respondents who have participated in
at least one Idaho Power energy efficiency program, 95 percent are “very” or “somewhat” satisfied with
the program.
The results from surveying Idaho Power’s small business customers indicated 47 percent of these
customers said Idaho Power was meeting or exceeding their needs in offering energy efficiency
programs. Fifty-six percent of survey respondents indicated Idaho Power was meeting or exceeding their
needs with information on how to use energy wisely and efficiently. Fifty-nine percent of respondents
indicated Idaho Power was meeting or exceeding their needs with encouraging energy efficiency with its customers. Overall, 29 percent of the small business survey respondents indicated they have participated
in at least one Idaho Power energy efficiency program. Of small business survey respondents who have
participated in at least one Idaho Power energy efficiency program, 90 percent are “very” or
“somewhat” satisfied with the program.
Sixty-two percent of the Idaho Power business customers included in the 2015 J. D. Power and Associates Electric Utility Business Customer Satisfaction Study indicated they are familiar with
Idaho Power’s energy efficiency programs.
Commercial/Industrial Sector—Building Efficiency Idaho Power Company
Page 102 Demand-Side Management 2015 Annual Report
Building Efficiency
Participants (projects) 81 69
Energy Savings (kWh) 23,232,021 9,458,059
Demand Reduction (MW) n/a 1.2
Program Costs by Funding Source
Idaho Energy Efficiency Rider $2,128,309 $1,212,907
Oregon Energy Efficiency Rider $16,075 $31,052
Idaho Power Funds $17,617 $14,315
Total Program Costs—All Sources $2,162,001 $1,258,273
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.008 $0.012
Total Resource Levelized Cost ($/kWh) $0.024 $0.037
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 7.63
Total Resource Benefit/Cost Ratio 3.70
Description
The Building Efficiency program enables customers in Idaho Power’s Idaho and Oregon service areas to apply energy efficient design features and technologies in new commercial or industrial construction,
expansion, or major remodeling projects. Originated in 2004, the program currently offers a menu of
measures and incentives for lighting, cooling, building shell, controls, appliances, and
refrigeration-efficiency options. These measures may otherwise be lost opportunities for savings on customers’ projects. Commercial and industrial customers taking service under, or who will take service under, Schedule 7 (Small General Service), Schedule 9 (Large General Service), Schedule 19
(Large Power Service), or special contracts customers are eligible to participate. Program marketing is
targeted toward architects, engineers, and other design professionals.
Twenty prescriptive measures are offered through this program. The measures are interior-light load reduction, exterior-light load reduction, daylight photo controls, occupancy sensors, high-efficiency exit signs, efficient A/C and heat pump units, efficient variable refrigerant flow units, efficient chillers,
air-side economizers, direct evaporative coolers, reflective roof treatment, energy-management control
systems, guest room energy management systems, HVAC VFDs, efficient laundry machines,
ENERGY STAR® under-counter dishwashers, ENERGY STAR commercial dishwashers, refrigeration head pressure controls, refrigeration floating suction controls, and efficient condensers.
The IDL has been a useful resource for the Building Efficiency program. Idaho Power is a primary
sponsor of the IDL, which provides technical assistance and training seminars focused on energy
efficiency to local architects, engineers, and designers through Lunch & Learn sessions and the Idaho
Building Simulations Users Group (BSUG). Sessions are outlined in the IDL section of Supplement 2: Evaluation.
Idaho Power Company Commercial/Industrial Sector—Building Efficiency
Demand-Side Management 2015 Annual Report Page 103
2015 Program and Marketing Activities
The Building Efficiency program completed 81 projects, resulting in 23,232,021 kWh in annual energy
savings in Idaho and Oregon. The program increased by145 percent from 9,458,059 kWh in 2014,
a significant addition in total kWh savings from last year. The total number of projects increased by
17 percent from 69 projects in 2014 to 81 projects in 2015. Four large projects accounted for 79 percent of the total annual energy savings in 2015.
Maintaining a consistent program is important for large projects with long construction life, though
changes are made to enhance customers’ options or to meet new code changes. Idaho Power ideally tries
to keep the program consistent by making changes less frequently, approximately every other year.
The last modification to the program was mid 2014. Implemented modifications remained the same for 2015. New construction and major renovation project design and construction life is much longer than small retrofits and often encompasses multiple calendar years.
In 2014, the Building Efficiency program added a Professional Assistance Incentive equal to 10 percent
of the participant’s total incentive, up to a maximum amount of $2,500, to improve participants’
satisfaction with the incentive process. Nine projects received the Professional Assistance Incentive in 2015.
Idaho Power contracted with ADM to update the TRM to address code changes that occurred January 1,
2015 in Idaho. The changes are currently being evaluated for implementation into the program in 2016.
In 2015, Idaho Power contracted with Greensteps to target the commercial real estate industry.
The contract continued support of the Kilowatt Crackdown™ participants, whose buildings competed in the Kilowatt Crackdown competition, which included benchmarking their building in ENERGY STAR Portfolio Manager and implementing low-cost and no-cost efficiency measures. Idaho Power also
expanded engagement with participants through Strategic Energy Management (SEM). The Greensteps
contract continues into 2016. Idaho Power will provide a summary of the SEM report in the
Demand-Side Management 2016 Annual Report.
The company marketed Building Efficiency as a single program and as part of Idaho Power’s suite of commercial energy efficiency programs. Ads that included all of Idaho Power’s commercial programs
appeared in association directories, such as the American Institute of Architects (AIA) Directory and the
Building Owners and Managers Association (BOMA) Symposium event program. Other advertising
publications included Horizon Air magazine, the Business Insider, the Idaho Business Review, Southeast Idaho Business Journal, and bill inserts. In 2015, Idaho Power also used the Boise airport terminal display advertising space.
Technical training and assistance continue to be important in educating design professionals in energy
efficiency design for new construction and major renovations. Influencing a project early in the design
phase will have the most impact and least amount of lost opportunity. Twenty technical training lunches were completed in 2015, with 321 attendees, including architects, engineers, interior designers, and project managers. Technical training sessions were held in Boise, Pocatello, Idaho Falls, and Ketchum.
The Building Efficiency program, in conjunction with the Custom Efficiency program, sponsored the
Idaho BSUG through the IDL. Topics and sessions are outlined in the IDL section of
Supplement 2: Evaluation.
Commercial/Industrial Sector—Building Efficiency Idaho Power Company
Page 104 Demand-Side Management 2015 Annual Report
Idaho Power CRs visited 17 architectural and engineering firms in Boise and Meridian and 10 in
Pocatello in 2015. CRs visited with 212 professionals total to build relationships with the local design
community and discuss Idaho Power’s commercial energy efficiency programs.
The Building Efficiency program partnered with BOMA Idaho (BOMA Boise in prior years) and NEEA to provide a four-hour commercial real estate educational training session. The Making the Business
Case for Energy Efficient Properties session was held in Boise. There were 42 attendees, including
architects, engineers, interior designers, property managers, and real estate professionals. AIA and real
estate continuing education credits were offered to attendees.
The Building Efficiency program supports a number of associations and events, including placing ads in the AIA directory, and sponsoring the Grow Smart awards, BOMA symposium, American Society of
Heating, Refrigeration, and Air Conditioning Engineers (ASHRAE) Technical Conference, and
Idaho Energy and Green Building Conference. Idaho Power and NEEA were major sponsors of the
Idaho Energy and Green Building Conference held in Boise, Idaho and had two active members on the
planning committee. The two-day conference was held November 4 and 5 at The Riverside Hotel, provided four training tracks on energy efficiency and green building, and attracted over
100 participants. The conference targeted policy makers, developers, architects, code officials,
engineers, energy professionals, and industrial plant managers and operators. Conference sessions
covered a wide variety of topics, including the adoption of green strategies in commercial and residential
construction, renovation and building operation, retrofitting green, energy code inspections, the value of energy codes, the benefits of net zero energy and certified green homes, and energy hot topics in Idaho
and the Northwest. The residential, commercial, industrial, and code tracks together offered 36.25 hours
of continuing education credits by AIA, International Code Council (ICC), and Leadership in Energy
and Environmental Design (LEED).
Cost-Effectiveness
To calculate energy savings for the Building Efficiency program, Idaho Power verifies the incremental efficiency of each measure over a code or standard practice installation baseline. Savings are calculated through two main methods. When available, savings are calculated using actual measurement
parameters, including the efficiency of the installed measure compared to code-related efficiency.
Another method for calculating savings is based on industry standard assumptions when precise
measurements are unavailable. Since Building Efficiency is a prescriptive program and the measures are being installed in new buildings, there are no baselines of previous measureable kWh usage in the building. Therefore, industry standard assumptions from the IECC are used to calculate the savings
achieved over how the building would have used energy absent of efficiency measures.
Building Efficiency incentives are based on a variety of methods depending on the measure type.
Incentives are calculated mainly through a dollar-per-unit equation using square footage, tonnage, operating hours, or kilowatt reduction.
In 2015, Idaho Power used the same savings and assumptions as were used in 2014. To prepare for 2016
program changes, ADM, under contract with Idaho Power, updated the TRM for Building Efficiency.
The TRM which provides savings and costs related to existing and new measures for the Building
Efficiency program. The TRM was updated to include the IECC 2012 baseline. These new savings will be applied in 2016 when other program changes are implemented. Complete measure level details for cost-effectiveness can be found in Supplement 1: Cost-Effectiveness.
Idaho Power Company Commercial/Industrial Sector—Building Efficiency
Demand-Side Management 2015 Annual Report Page 105
Customer Satisfaction and Evaluations
Building Efficiency continued random installation verification on 10 percent of projects in 2015.
The purpose of the verifications is to confirm program guidelines and requirements are adequate and
ensure participants are able to provide accurate and precise information with regard to energy efficiency
measure installations. The IDL completed on-site field verifications on 9 of the 81 projects, which encompass approximately 11 percent of the total completed projects in the program. Out of the nine projects verified, three projects had no discrepancies when compared to how they were declared on
the final applicaiton. The six projects with minor discrepancies resulted in a total increase of
energy-efficient measures for three projects and a total decrease of energy-efficient measures for the
other three projects. The minor discrepancies consist of the addition or subtraction of a lighting fixture compared to what was claimed on the application. Random project installation verification will continue in 2016.
2016 Program and Marketing Strategies
The following strategies are planned for 2016:
• Continue to perform random post-project verifications on a minimum of 10 percent of
completed projects.
• Continue to sponsor technical training through the IDL to address the energy efficiency
education needs of design professionals throughout the Idaho Power service area.
• Continue to support Kilowatt Crackdown participants through continued coaching and
technical support to further energy efficiency projects.
• Support organizations focused on promoting energy efficiency in commercial construction.
• Place print ads in the Idaho Business Review when the editorial content is dedicated to
commercial property developers and engineers/architects.
• Actively support the 2016 Idaho Energy and Green Building Conference as a member of the conference planning committee. Participate in planning the conference agenda and energy
efficiency sessions.
• Continue to sponsor the BOMA symposium and offer energy efficiency training and support to the real estate market.
• Continue Customer Representative relationship building with local design professionals by
targeting Idaho Power’s Twin Falls and Canyon regions.
• Create consistent messaging and graphics for all the programs to help customers identify and remember the core concept that Idaho Power has energy-saving programs for businesses.
Commercial/Industrial Sector—Custom Efficiency Idaho Power Company
Page 106 Demand-Side Management 2015 Annual Report
Custom Efficiency
Participants (projects) 160 131
Energy Savings (kWh)* 55,247,192 50,363,052
Demand Reduction (MW) n/a 5.6
Program Costs by Funding Source
Idaho Energy Efficiency Rider $8,345,435 $6,705,219
Oregon Energy Efficiency Rider $604,636 $418,537
Idaho Power Funds $62,558 $49,299
Total Program Costs—All Sources $9,012,628 $7,173,054
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.016 $0.013
Total Resource Levelized Cost ($/kWh) $0.035 $0.024
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 4.03
Total Resource Benefit/Cost Ratio 1.77
*Includes 61,050 kWh from Green Motor Projects
Description
The Custom Efficiency program targets energy savings by implementing customized energy efficiency
projects at customers’ sites. Initiated in 2003, the program is an opportunity for commercial and industrial customers in Idaho and Oregon to lower their electrical usage and receive a financial incentive by completing energy efficiency projects. Incentives reduce customers’ payback periods for projects that
might not be completed otherwise. Program offerings include training and education regarding energy
efficiency, energy auditing services for project identification and evaluation, and financial incentives for
project implementation.
Interested customers submit pre-applications to Idaho Power for potential projects that have been identified by the customer, Idaho Power, or by a third-party consultant. Idaho Power engineers work
with customers and vendors to gather sufficient information to support the energy-savings calculations.
Project implementation begins after Idaho Power reviews and approves a pre-approval application
finalizing the terms and conditions of the applicant’s and Idaho Power’s obligations. A payment application is later submitted when the project is installed and operating. In some cases, large, complex projects may take as long as two years to complete. Every project is verified post-completion by
Idaho Power staff or an Idaho Power contractor. Incentive levels for the Custom Efficiency program
remained the same at 18 cents per kWh of first year savings with a 70-percent project cost cap on the
incentive.
2015 Program and Marketing Activities
Custom Efficiency had another very successful year in 2015. A total of 160 projects, including eight Oregon projects, were completed by 89 customers. Program energy savings increased in 2015 by
10 percent over 2014, from 50,306 MWh to 55,186 MWh.
Idaho Power Company Commercial/Industrial Sector—Custom Efficiency
Demand-Side Management 2015 Annual Report Page 107
In 2015, 171 new applications were submitted, totaling 33,677 MWh. There were 129 submitted projects
in the pipeline for Custom Efficiency at the end of 2015, representing over 56,183 MWh of potential
future savings.
The Custom Efficiency program may reach some level of saturation through program maturity, over 95 percent of the large-power service customers have participated in the program. With the high
percentage of industrial customers that have completed projects in the program, deeper energy savings
may be challenging to achieve. The company is addressing this ongoing challenge in several ways by
continuing to use multiple channels to reach customers and encourage projects. The company has
expanded the cohort-type offerings, Streamlined Custom Efficiency (SCE), and expanded ability to conduct energy audit through an expanded list of engineering firms.
Table 11 indicates the program’s 2015 annual energy savings by primary project measures.
Table 11. 2015 Custom Efficiency annual energy savings by primary project measure
Program Summary by Measure Number of Projects kWh Saved
Lighting ................................................................................................67 8,650,704
Refrigeration ................................................................22 15,595,018
HVAC ................................................................................................8 3,041,115
Compressed air ................................................................13 8,679,279
Fan ................................................................................................1 1,010,861
Controls ................................................................................................2 466,245
Pump ................................................................................................1 17,850
VFD ................................................................................................45 16,981,476
Other ................................................................................................1 743,594
Total ................................................................................................160 55,186,142
a Does not include Green Rewind project counts and savings. Key components in facilitating customer implementation of energy efficiency projects are facility
energy auditing, customer technical training, and education services. The Refrigeration Operator
Coaching for Energy Efficiency (ROCEE) and Wastewater Energy Efficiency Cohort (WWEEC)
program offerings are also driving a significant number of new projects in addition to increased vendor
engagement from the SCE offering. The 2015 activities in the key components are described below.
Facility Energy Auditing
Idaho Power covers the cost of conducting energy scoping audits to encourage its larger customers to
adopt energy efficiency improvements. In 2015, a Request for Proposal (RFP) to provide Commercial
and Industrial Energy Efficiency Program Services was posted to solicit proposals from energy
professionals to provide scoping audits and other general support for the Custom Efficiency program. This RFP resulted in 28 submissions from professionals all over the nation. A selection team of
four Idaho Power energy efficiency personnel gathered to evaluate and select top candidates. The team
selected 11 different firms. Scopes of work will be in place to allow support from these firms in 2016.
In 2015, Idaho Power consultants completed seven scoping audits and eight detailed audits on behalf of
Idaho Power customers. These audits identified over 37,000 MWh per year of savings potential. Most of the customers engaged in these audits used the information to move forward with projects or expressed
interest in moving forward in the near future.
Commercial/Industrial Sector—Custom Efficiency Idaho Power Company
Page 108 Demand-Side Management 2015 Annual Report
Customer Technical Training and Education Services
Technical training and education continue to be important in helping Idaho Power industrial customers
identify where they may have energy efficiency opportunities within their facilities. Idaho Power
delivered eight technical classroom-based training sessions in 2015. Of the eight sessions, one was a three-day Better Plants training class hosted by J.R. Simplot Company, two were two-day classes,
one was a half-day class, and the four others were one-day classes. Topics included compressed air,
industrial refrigeration, pump systems, motors, variable speed drives, commercial refrigeration,
and drinking water optimization. A schedule of training events is posted on Idaho Power’s website.
The level of attendance in 2015 remained high, with 155 Idaho Power-sponsored seats for customers and consultants with additional various Idaho Power staff attending. Customer feedback indicated average
satisfaction levels of 93 percent.
Idaho Power’s average cost to deliver trainings in 2015 was approximately $6,500 per class.
For NEEA’s 2015 to 2019 funding period, Idaho Power chose not to participate in NEEAs industrial
trainings. From 2010 to 2014, NEEA offered an average of nine trainings per year at an approximate cost of $22,000 per class. Providing these trainings directly to Idaho Power customers, the company
realized approximately a 70 percent cost reduction for its customers.
Idaho Power posted prior years’ webinar recordings and PDFs on the commercial and industrial training
page on the Idaho Power website. Also, on Idaho Power’s industrial training page is a listing of all
IBOA and International Facility Management Association (IFMA) events. Idaho Power restructured support for both of these organizations in 2015 to cover at least 50 percent of cost for Idaho Power
customers to take part in their educational classes.
In 2015, the Idaho Power Custom Efficiency team attended refrigeration training at Winco distribution
center during the November Treasure Valley Refrigerating Engineers and Technicians Association
(RETA) chapter meeting.
Custom Efficiency program engineers and the major customer reps (MCR) set up numerous visits with
the large commercial and industrial customers in 2015. The visits ranged from commercial/industrial
efficiency program training to a comprehensive targeted technical training session for a larger audience
on potential energy-savings opportunities for different measure types, such as refrigeration, pumps and
fans, compressed air, HVAC, lighting, etc. At least nine of the comprehensive targeted technical training sessions were held across the region. Idaho Power is developing a Targeted Technical Training flyer for
the MCRs to market the training. Because of WWEEC, Custom Efficiency program engineers also set
up multiple program marketing meetings with DEQ, EPA, and the area civil engineering firms
specializing in water and wastewater designs to educate them on the efficiency programs, audit process,
energy efficiency opportunities, and tools and resources available to them. Presentations on Idaho Power programs and offerings were given in Boise at the Idaho Water Reuse Conference, the Pacific Northwest
Clean Water Association, and the Idaho Green Building and Energy Conference. Idaho Power also
presented at the American Council for an Energy Efficient Economy in Buffalo, New York.
Under the IDL, Idaho Power supported and participated in the BSUG. The goal was to facilitate the
Idaho BSUG, which has been designed to improve the energy efficiency-related simulation skills of local design and engineering professionals. Details regarding BSUG topics and additional details are
located in the Other Programs and Activities section of the report and in Supplement 2: Evaluation.
The IDL also provided a Tool Loan Library (TLL). The goal was to operate and maintain a
measurement equipment TLL, including a web-based equipment tool loan tracking system, and provide
Idaho Power Company Commercial/Industrial Sector—Custom Efficiency
Demand-Side Management 2015 Annual Report Page 109
technical training on how each tool is intended to be used. Details regarding the types and number of
loans, types of tools, and additional IDL activities are located in the Other Programs and Activities
section of the report and in Supplement 2: Evaluation.
As stated in the sector overview, Green Rewind is available to Idaho Power’s Custom Efficiency customers. This measure maintains the motor’s original efficiency by ensuring certain standards and
methods in the motor rewind process. There were 19 Green Rewind motors in the commercial/industrial
sector in 2015, contributing 61,050 kWh in annual savings.
In 2015, Custom Efficiency continued two offerings launched in 2013 to increase the total program
savings in years to come—ROCEE and SCE.
The ROCEE offering was rolled out early in 2013 to Idaho Power’s larger customers with complex
refrigeration systems in the western half of Idaho Power’s service area. This was a two-year engagement
with the eight participating customers that ended in 2015. ROCEE provided a series of technical training
workshops with a cohort cluster training approach. Workshops included visits to participants’
refrigeration engine rooms to gain hands-on experience viewing and discussing energy efficiency concepts. The goal of the training was to equip refrigeration operators with the skills necessary to
identify and implement energy efficiency opportunities on their own and to ensure these energy and cost
savings are maintained long term. Sessions included technical training, hands-on learning exercises to
demonstrate simple low- and no-cost actions to diagnose problems and save energy, and peer-to-peer
sharing of lessons learned as the classes progressed. ROCEE provided energy audits of the participants’ facilities in conjunction with a qualified refrigeration system expert. Customers were able to
immediately implement low-cost and no-cost energy efficiency improvements by actions as simple as
processing set-point changes. Participants had technician and engineering support between each
workshop, facilitated by an expert team of energy engineers. Energy savings were tracked via an energy
model that was constructed for each participating facility using third-party energy management software that Idaho Power provided as part of the cohort. In some cases, bottom-up calculations or sub-system
data logging captured the savings. Year two of the offering consisted of phone call check-ins with the
participants and model data updates. The incentives and the energy savings for year two of the offering
totaled $32,326.57 and 4,424,149 kWh, respectively. In all cases, the incentive was capped on
70 percent of the eligible costs. Year two incentives and savings were processed in 2015. Additionally, some ROCEE participants completed capital projects that were encouraged and discussed in the
workshops and energy audits. These capital projects’ savings are captured separately and not included in
the above number.
The second program offering rolled out in 2013 was SCE. This offering targets projects that may have
typically been too small to participate in the Custom Efficiency program due to the resources required to adequately determine measure savings. Idaho Power contracted SCE out to a company to manage the
data collection and analysis for each project. SCE provides custom incentives for small compressed air
system improvements, fast-acting doors in cold-storage spaces, refrigeration controllers for walk-in
coolers, and process-related VFDs. In 2015, the SCE offering processed 51 projects, totaling
9,275,485 kWh per year of savings and $1,518,994 in incentives paid. This represents a 97 percent increase over the 2014 SCE-related energy savings.
In January 2014, Custom Efficiency launched WWEEC, its third program offering since 2013,
to increase the total program savings. Idaho Power received a draft report for year one in late 2015.
Year one incentives and savings will be processed in early 2016. Similar to ROCEE, WWEEC is a
cohort training approach to low-cost or no-cost energy improvements. WWEEC is a two-year engagement with 11 Idaho Power service area municipalities. WWEEC provided a series of five
Commercial/Industrial Sector—Custom Efficiency Idaho Power Company
Page 110 Demand-Side Management 2015 Annual Report
technical training workshops with a cohort training approach. In addition, WWEEC provided energy
audits in conjunction with a qualified wastewater system expert and an energy management assessment
conducted by a strategic energy management professional for each participating facility. Customers
were able to immediately implement low-cost and no-cost energy efficiency improvements by actions as simple as turning off equipment or adjusting control points for systems. They also implemented many
energy management principles, including forming an energy team, setting energy goals, and establishing
energy policies in their organization for persistence of savings. Energy savings were tracked via
Idaho Power provided third party software and an individual energy model for each facility.
WWEEC contributed several capital projects to Idaho Power incentive programs from some of the WWEEC participants. Additionally, multiple pre-planning meetings were held with consultants and
municipalities for upcoming new wastewater construction projects.
In September 2015, Idaho Power held a recruiting/training session for municipal water supply operators
and public works personnel garnering interest in a third Strategic Energy Management cohort—
the WSOC, similar to ROCEE and WWEEC. Representatives from 15 municipalities and 1 private water company attended. The session introduced the upcoming cohort whose goal is to equip water
professionals with hands-on training to help operators get the most out of their systems while improving
energy efficiency. Idaho Power and the company’s consultants gave an overview of how low-cost or
no-cost savings can be uncovered in a water supply system. A graduate of a similar Utah cohort
presented their system findings. By 2015 year-end, 11 municipalities and the private water company in the September training signed up for the cohort. Enrollment will continue into January 2016.
2015 was the fourth year the Idaho Power CR&EE department filled a summer internship position with
a university mechanical engineering student. A Custom Efficiency engineer served as the intern mentor.
The intern was involved with many aspects of the day to-day program operation, including, but not
limited to: measurement and verification of energy efficiency aspects related to Custom Efficiency program lighting projects; attendance at customer meetings related to energy efficiency; familiarization
with, and communication for, all three commercial incentive programs; calculation and review of
energy-saving projects; exposure to program marketing and planning activities; and administrative work
related to the Custom Efficiency program.
Over the years, the Custom Efficiency program has achieved a high service-area penetration rate. As stated previously, over 95 percent of the large-power service customers have submitted applications
for a project. Idaho Power staff met with all of the special contracts customers in 2015 to continue
discussions on energy efficiency programs and opportunities. Company staff is actively working to
support these customers in new ways and find additional opportunities for cost-effective energy
saving projects.
Idaho Power’s Custom Efficiency program is unique from the company’s other energy efficiency
programs by providing individualized energy efficiency solutions to a somewhat limited number of
customers. Idaho Power’s MCRs often act as the company’s sales force. Marketing supports the MCRs
by providing collateral to help them inform customers of the measures and benefits available to them.
Idaho Power provides additional marketing and public relations (PR) to commercial/industrial customers who want to publicize the work they have done to become more energy efficient. Upon request,
Idaho Power creates large-format checks that are used for media events and/or board meetings.
Idaho Power also works with customers on coordinating media events.
In addition to check presentations and the media associated with those events, in 2015 Idaho Power
produced and posted a YouTube video in February about a Customer Efficiency project completed in
Idaho Power Company Commercial/Industrial Sector—Custom Efficiency
Demand-Side Management 2015 Annual Report Page 111
Sun Valley: New Snow-Making Guns Bring Energy Efficiency to Sun Valley Company. In February,
Idaho Power posted another video, Cascade Schools Benefit from Energy Efficient Heating System.
Both were publicized to media in Idaho Power’s service area in the weekly News Briefs email.
In 2015, Idaho Power designed a new Excellence in Energy Efficiency award to recognize customers whose exemplary efforts in energy efficiency through recent and past projects have earned substantial
energy savings and provided significant benefit to their businesses and communities. One large
industrial customer was provided the award in 2015, and at least two additional customers are being
considered to receive the award in 2016.
Custom Efficiency has been marketed as a single program and also as part of Idaho Power’s suite of commercial/industrial energy efficiency programs. Ads that included all Idaho Power commercial
programs appeared in Horizon Air magazine, the Business Insider, the Idaho Business Review, Southeast
Idaho Business Journal, and bill inserts. In 2015, the program also used the Boise airport terminal
display advertising space.
Cost-Effectiveness
All projects submitted through the Custom Efficiency program must meet cost-effectiveness requirements, which include TRC, UC, and PCT tests from a project perspective. The program requires that all costs related to the energy efficiency implementation and energy-savings calculations are
gathered and submitted with the program application. Payback is calculated with and without incentives,
along with the estimated dollar savings for installing energy efficiency measures. As the project
progresses, any changes to the project are used to recalculate energy savings and incentives before the incentives are paid to the participant. To aid in gathering or verifying the data required to conduct cost-effectiveness and energy-savings calculations, third-party engineering firms are sometimes used via
a scoping audit, detailed audit, or engineering measurement and verification services available under the
Custom Efficiency program. Details for cost-effectiveness are in Supplement 1: Cost-Effectiveness.
Customer Satisfaction and Evaluations
Each project in the Custom Efficiency program is reviewed to ensure energy savings are achieved.
Idaho Power engineering staff or a third-party consultant verifies the energy savings methods and calculations. Through the verification process, end-use measure information, project photographs,
and project costs are collected.
On many projects, especially the larger and more complex projects, Idaho Power or a third-party
consultant conducts on-site power monitoring and data collection before and after project
implementation. The measurement and verification process helps ensure the achievement of projected energy savings. Verifying applicants’ information confirms demand reduction and energy savings are
obtained and are within program guidelines. If changes in scope take place in a project, a recalculation
of energy savings and incentive amounts occurs based on the actual installed equipment and
performance. The measurement and verification reports provided to Idaho Power include a verification
of energy savings, costs, estimates of measure life, and any final recommendations to ensure the persistence of savings.
Because the customers who participate in the Custom Efficiency program are some of Idaho Power’s
largest customers, program managers or MCRs solicit customer satisfaction feedback for the Custom
Efficiency program. This is authenticated in customers’ willingness to allow posting the customers’
success stories on the Idaho Power website. In 2015, two new success stories were created that describe a successful energy efficiency project and a successful new program offering. The success story posted
Commercial/Industrial Sector—Custom Efficiency Idaho Power Company
Page 112 Demand-Side Management 2015 Annual Report
in 2015, Idaho Power Incentives Help Turn Wastewater Into Useable Water, refers to a project the
J.R. Simplot Company completed at their Caldwell facility. Idaho Power provided $205,392 in
incentives for energy efficiency measures that reduced costs on this project. The facility expects to save
about $95,000 in annual utility bills. The project success was further highlighted during a facility tour as part of the Idaho DEQ Water Reuse Conference. Idaho Power drafted a success story in 2015 about the
WWEEC offering, anticipated to be published early 2016 along with an energy efficiency tips brochure
for wastewater plants. A copy of this 2015 success story is provided in Supplement 2: Evaluation.
2016 Program and Marketing Strategies
Additional program offerings are currently under consideration for implementation in 2016.
These efforts will be targeted at maintaining a high level of customer participation as well as achieving year- over-year program goals.
Idaho Power expanded the number of engineering firms in late 2015 that support Idaho Power’s
commercial/industrial programs. These firms have a variety of diverse skills including commercial
grocery, commercial buildings, and industrial systems. The increase in engineering firms will allow
Idaho Power to expand the number of energy audits currently being provided and help Idaho Power identify untapped potential in specific market sectors, such as the grocery and commercial building sectors.
Idaho Power will report the first year of energy savings, and incentives will be paid in 2016 for the
WWEEC offering. The first year of the WSOC will commence in January 2016. Three half-day
workshops and a final report-out workshop will be held in 2016. The SCE offering will continue in 2016, and new measures, processes, and other improvements will be evaluated to continuously improve the effectiveness of this offering.
Idaho Power plans to continue expanding the Custom Efficiency program through a number of activities
and continued development of strategic partnerships. These activities will include direct marketing of
the Custom Efficiency program by Idaho Power MCRs to further educate customers on Idaho Power energy efficiency programs, including identification of potential ways the customer can reduce energy costs and drive program participation. Additionally, the Custom Efficiency team will continue to support
the Center for Advanced Energy Studies (CAES) Industrial Assessment Center (IAC) by marketing their
IAC services during both customer site visits and at technical training workshops.
Idaho Power will continue to provide site visits by Custom Efficiency engineers and energy scoping audits for project identification and energy-savings opportunities; M&V of larger, complex projects; technical training for customers; and funding for detailed energy audits for larger, complex projects.
In 2016, industry-specific energy efficiency tip brochures will be revised and new ones will be
completed and mailed to targeted customers, along with an insert highlighting possible incentives.
These tip brochures will also be used by CRs on energy efficiency-related customer visits.
Each year, the company designs and pays for a “Top 10” ad that appears in the Idaho Business Review. This ad publicly congratulates companies that had the most energy savings throughout the year.
The company will continue this tradition in 2016. Success stories will continue to be written and
produced throughout 2016. These stories focus on businesses that took advantage of Idaho Power’s
Custom Efficiency program and the resulting benefits. Success stories are posted on Idaho Power’s website so the highlighted businesses can print and use them to publicize their energy-efficient projects. Idaho Power will continue to assist customers with public relations opportunities by creating certificates
Idaho Power Company Commercial/Industrial Sector—Custom Efficiency
Demand-Side Management 2015 Annual Report Page 113
for display within the building and having an Idaho Power representative speak at press events if
requested.
The Custom Efficiency team will be mentoring another engineering intern in 2016. These internships are
important mechanisms that help drive workforce development in the energy efficiency profession.
Idaho Power will continue to support the IDL in 2016. In addition to the specific tasks outlined in the
IDL description in the Other Program and Activities section of the main report and in Supplement 2:
Evaluation, the IDL provides foundational services to customers in the Idaho Power service area.
The IDL will provide energy modeling assistance for large, new construction projects. The energy
modeling is used by the Custom Efficiency team to support the claimed energy savings not covered by the existing measures through the Building Efficiency program.
Commercial/Industrial Sector—Easy Upgrades Idaho Power Company
Page 114 Demand-Side Management 2015 Annual Report
Easy Upgrades
Participants (projects) 1,222 1,095
Energy Savings (kWh) 23,594,701 19,118,494
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $4,155,406 $3,020,323
Oregon Energy Efficiency Rider $177,713 $112,623
Idaho Power Funds $17,746 $17,996
Total Program Costs—All Sources $4,350,865 $3,150,942
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.017 $0.015
Total Resource Levelized Cost ($/kWh) $0.029 $0.025
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 3.85
Total Resource Benefit/Cost Ratio 2.20
Description
Easy Upgrades is Idaho Power’s prescriptive measure program for the commercial and industrial retrofit market, initiated in 2007. Customers can also apply for incentives for non-standard lighting incentives.
The program encourages commercial and industrial customers in Idaho and Oregon to implement energy
efficiency retrofits by offering incentives on a defined list of measures. Eligible measures cover a variety
of energy-saving opportunities in lighting, HVAC, building shell, VFDs, food-service equipment, and other commercial measures. A complete list of the measures offered through the Easy Upgrades program is included in Supplement 1: Cost-Effectiveness.
2015 Program and Marketing Activities
Easy Upgrades experienced both an increase in program participation and energy savings in 2015.
The primary reason for the energy savings increase is due to program changes implemented in the third
quarter of 2014. The changes that affected program performance were increasing incentives and
modifying how lighting projects were processed as well as increasing trade ally outreach for lighting. In addition, there was an increase in customer’s selection of LED technology as part of their lighting
retrofit, which increased the savings of many projects.
Marketing tactics included direct-mail in May and November, individualized with the customers’ CRs
contact information. CRs recorded receiving 57 calls from the November letter.
Idaho Power placed advertisements in the Small Business Administration resource guide, daily newspapers, select weekly papers, the Idaho Business Review, Boise Chamber of Commerce
newsletter, the Business Insider, and the Southeast Idaho Business Journal.
Advertising thanked participating contractors, equipment suppliers, and lighting consultants for helping
customers save energy and money in 2015.
Idaho Power Company Commercial/Industrial Sector—Easy Upgrades
Demand-Side Management 2015 Annual Report Page 115
Other ads conveyed the range of items incentivized by the program. While these ads ran, there were
623 pages views on the Easy Upgrades Web page. Of the 623 page views, 136 came from this virtual
URL listed in the ad—idahopower.com/easyupgrades. In August, 66 page views came from the virtual
URL, in September, 76 page views came from the virtual URL and in October, 67 page views came from the virtual URL.
The Easy Upgrades program facilitated three technical power quality classes across the Idaho Power
service area targeting electrical contractors and large customers. The program offered these classes to
trade allies unable to attend classes in 2014. Idaho Power’s power quality engineers presented. Feedback
from the 2015 and 2014 class attendees indicated this course was valuable in helping them better understand power quality issues associated with newer energy-efficient technology and requirements for
participating in the Idaho Power energy efficiency programs. The classes qualified for continuing
education credits for licensed electrician and electrical contractor trade allies and 106 attendees received
valuable industry-related training.
In addition to the formal training classes held, Idaho Power staff and contractors contacted over 130 trade allies in the field, via telephone, at the trade ally’s business, or at a customer location to further
educate them on program criteria and to respond to their inquiries. Contacts were made to strengthen
relationships, encourage program participation, increase knowledge of the Easy Upgrades program,
and to receive trade ally feedback about the market, the program, and trade allies’ experiences.
This targeted outreach was to electrical contractors, electrical distributors, and HVAC contractors.
Idaho Power continued to contract with Evergreen Consulting Group, LLC, to provide ongoing
lighting specialist expertise, project support, and trade ally outreach. Idaho Power continued to contract
with Honeywell, Inc., to perform non-lighting project reviews and pre- and post-non-lighting project
inspections, as well as with RM Energy Consulting to support lighting project review and
lighting inspections.
In 2015, Idaho Power evaluated the viability of implementing new program offerings and strategies and
looked at ways to increase penetration in hard-to-reach small businesses. The company met with several
third-party companies with experience in delivering energy efficiency offers to the small business sector.
While each of the third parties had some interesting observations on serving the small business market,
Idaho Power has not yet determined a fit for implementing those offers without significantly conflicting with its current incentive offerings in Easy Upgrades. Idaho Power has concluded that it is reaching
small business customers currently and will continue to explore ways to increase program participation
from these customers through marketing and improved program delivery.
Cost-Effectiveness
In 2015, Idaho Power used the same savings and assumptions as were used in 2014. For all lighting
measures, Idaho Power uses a lighting tool calculator developed by Evergreen Consulting, Group LLC. An initial analysis was conducted to see if the lighting measures shown in the tool were cost-effective based on the average input watts and hours of operation, while the actual savings for each project are
calculated based on specific information regarding the existing and replacement fixture. For most
non-lighting measures, deemed savings from the TRM or RTF are used to calculate the
cost-effectiveness.
Several lighting and non-lighting measures that are not cost-effective remain in the program. These measures include several lighting combinations with mostly exterior applications, high-efficiency
A/C units, high-efficiency heat pump units, and wall insulation. After reviewing these measures,
Commercial/Industrial Sector—Easy Upgrades Idaho Power Company
Page 116 Demand-Side Management 2015 Annual Report
Idaho Power determined the measures met at least one of the cost-effectiveness exceptions outlined in
OPUC Order No. 94 590. These modifications and cost-effectiveness exceptions were approved by the
OPUC in Advice No 14 06 for 2014 and went into effect in Idaho in July and in Oregon in August 2014.
Complete measure level details for cost-effectiveness can be found in Supplement 1: Cost-Effectiveness.
Customer Satisfaction and Evaluations
In 2015, Idaho Power developed and posted to the company’s website one new success story. Titled, What was dark is now light at Myers Alignment, the story referenced the lighting retrofit project
completed at Myers Alignment classic car restoration shop. Owner Richie Myers said, “More light.
Less money. It works out great for us.” Idaho Power provided $2,504 in incentives for this
energy-efficient project. The owner expects to save over $328 in annual utility bills. A copy of this success story is provided in Supplement 2: Evaluation.
Idaho Power conducted an online survey with Easy Upgrades program participants that had participated
in the program between June and November, 2015. The survey was sent to 400 program participants.
Ninety-two customers responded to the survey for a 23 percent response rate.
Over 45 percent of survey respondents indicated they learned of the Easy Upgrades program through a contractor, supplier, or vendor. Other ways respondents learned of the program were through an Idaho Power employee (over 17 percent) and through a business associate (almost 12 percent.)
Almost 98 percent of the respondents indicated they are “very satisfied” or “somewhat satisfied” with
the Easy Upgrades program and over 96 percent said they “definitely would” or “probably would”
recommend the program to a business associate.
When respondents were asked if they agreed that the incentive application forms were easy to follow on a scale from 1 to 5, 5 being “strongly agree,” the average response was 4.4. When asked if they agreed
that their application was processed within the time frame they expected on a scale from 1 to 5, 5 being
“strongly agree,” the average response was 4.5.
Respondents were asked to rate their contractor in the areas of quality of work, professionalism, knowledge of the equipment, and knowledge of the Easy Upgrades. On a scale from 1 to 5, 5 being “excellent,” each average response for each area was 4.6 or greater.
Over 94 percent of the respondents installed lighting or lighting controls under the Easy
Upgrades program.
Survey results are included in Supplement 2: Evaluation.
2016 Program and Marketing Strategies
The program has identified several new lighting and non-lighting measures to add to the incentive menu and will include those in 2016. Idaho Power continues to monitor what other utilities are doing to serve
the various market sectors and will watch for improvements the company can make to the program.
A third-party contractor will conduct an impact evaluation on the program’s 2015 projects.
Marketing strategies for 2016 may include some or all of the following: direct mail to small and medium
businesses, focus on trade ally outreach, program update workshops, print ads in various publications, trade ally thank-you ads, and other marketing as identified.
Idaho Power Company Commercial/Industrial Sector—Flex Peak Program
Demand-Side Management 2015 Annual Report Page 117
Flex Peak Program
Participants (sites) 72 93
Energy Savings (kWh) n/a n/a
Demand Reduction (MW) 26 40
Program Costs by Funding Source
Idaho Energy Efficiency Rider $86,445 $50,964
Oregon Energy Efficiency Rider $219,654 $78,131
Idaho Power Funds $286,773 $1,434,116
Total Program Costs—All Sources $592,872 $1,563,211
Program Levelized Costs
Utility Levelized Cost ($/kWh) n/a n/a
Total Resource Levelized Cost ($/kWh) n/a n/a
Benefit/Cost Ratios
Utility Benefit/Cost Ratio n/a
Total Resource Benefit/Cost Ratio n/a
Description
The Flex Peak Program is a voluntary program available in Idaho and Oregon service areas designed for Idaho Power’s industrial and large commercial customers capable of reducing their electrical energy
loads for short periods during summer peak days. The program objective is to reduce the demand on
Idaho Power’s system during periods of extreme peak electricity use. By reducing demand on extreme
system load days during summer months, the program reduces the amount of generation and transmission resources required to serve customers. Flex Peak Program pays participants a financial incentive for reducing load and is active June 15 to August 15, between the hours 2:00 p.m. and
8:00 p.m. on non-holiday weekdays. Reduction events may be called a maximum of 60 hours
per season.
Customers with the ability to nominate or provide load reduction of at least 20 kW are eligible to enroll in the program. The 20-kW threshold allows a broad range of customers the ability to participate in the program. Participants receive notification of a load reduction event two hours prior to the start of the
event, and events last between two to four hours.
The program originated in 2009 as the FlexPeak Management program. In 2015, Idaho Power took over
full administration and changed the name to Flex Peak Program. Idaho Power filed an application with the IPUC on February 4, 2015, in Case No. IPC-E-15-03, and a Tariff Advice with the OPUC on March 10, 2015, in Advice No. 15-03 requesting authority to replace the existing optional FlexPeak
Management demand response program managed by a third-party contractor with an optional demand
response program to be managed by Idaho Power. The IPUC issued Order No. 33292 on May 7, 2015,
while the OPUC approved Advice No. 15-03 on May 1, 2015, authorizing Idaho Power to implement an internally managed Flex Peak Program under Schedule No. 82 in Idaho and Schedule No. 76 in Oregon and continue recovery of its demand response program costs in the manner it had been previously.
Commercial/Industrial Sector—Flex Peak Program Idaho Power Company
Page 118 Demand-Side Management 2015 Annual Report
2015 Program and Marketing Activities
Idaho Power used direct customer mailings to encourage both past participants and new customers to
enroll. Prior to the approval of Schedule No. 82 by the IPUC and Schedule No. 76 by the OPUC several
communications were sent to former FlexPeak Management program participants. to advise them about
the possible upcoming program changes. After the Commissions granted authorization for the new Idaho Power managed program. Idaho Power had 25 business days for Idaho and 29 business days for Oregon to recruit customers for the Flex Peak Program before the season began on June 15, 2015.
In May 2015, Idaho Power sent program enrollment mailings to all customers who participated in prior
seasons from 2012 to 2014. Mailing contents included program details, application, incentive structure,
and a list of each customer’s eligible service points. Additionally, the Idaho Power program specialist and CRs answered specific customer questions by phone, email, and face-to-face, informing participants of new program details.
Participants had a committed load reduction of 28.1 MW in the first week of the program, which was the
peak committed load reduction for the season. This weekly commitment, or nomination, was comprised
of 72 sites, of which 57 sites participated in the 2014 season, and 15 new sites were added in 2015. The committed load reduction at the end of the season was 26.37 MW achieved by 71 facility sites. One site dropped out of the program during the season due to the removal and replacement of some
customer-owned equipment.
The first event was called on Tuesday, June 30. Participants were notified at 2:00 p.m. regarding the
four-hour event from 4:00 p.m. to 8:00 p.m. Total nomination for this event was 27.72 MW. The average load reduction was 23.6 MW, and the highest hourly load reduction was 24.1 MW during 6:00 p.m. and 7:00 p.m. The realization rate for this event was 86.7 percent.
A second event was called on Tuesday, July 21. Participants were notified at 2:00 p.m. for a four-hour
event from 4:00 p.m. and 8:00 p.m. Total nomination for this event was 26.4 MW. The average load
reduction was 24.9 MW and the highest hourly load reduction was 25.6 during 4:00 p.m. and 5:00 p.m. The realization rate for this event was 96.6 percent.
The third event was called on Tuesday, August 4. Participants were notified at 2:00 p.m. for a 3-hour
event from 4:00 p.m. to 7:00 p.m. Total nomination for this event was 26.2 MW. The average load
reduction was 13.8 MW and the highest hourly load reduction was 14.6 MW from 6:00 p.m. to
7:00 p.m. The realization rate for this event was 55.4 percent.
The maximum realization rate during the season was 96.6 percent and the average for all three events combined was 79.6 percent. The realization rate is the percentage of load reduction achieved versus the
amount of load reduction committed for an event. The highest hourly load reduction achieved was
25.6 MW during the July 21 event.
Idaho Power’s weekly News Briefs—emailed to all media in the service area—mentioned the success of the company’s demand response programs, including Flex Peak Program, in helping reduce the peak load during the summer season: News Briefs included the following: High Summer Electricity Demand
Hits Early (June 29) and Customers Helped Reduce Peak Electrical Loads (July 13).
In 2010, Idaho Power identified Idaho Power’s CHQ in downtown Boise as a candidate for participation
in FlexPeak Management. In August 2010, Idaho Power entered into an agreement with a third-party contractor, similar to the agreement customers enter into to enroll in the program. The Idaho Power
Idaho Power Company Commercial/Industrial Sector—Flex Peak Program
Demand-Side Management 2015 Annual Report Page 119
CHQ building has participated each year since and committed to reduce 100 kW of electrical demand
during events. Unlike other program participants, Idaho Power does not receive any financial incentives
for participation.
Since managing the program internally, Idaho Power still chose to participate with the CHQ building. For the 2015 season, Idaho Power increased the nomination from 100 kW to 150 kW. Idaho Power’s
CHQ participated in all three demand response events in 2015. The average reduction achieved by the
facility across the three events was 239 kW at the meter, which exceeded the nominated amount.
The maximum hourly reduction was 412 kW, achieved on July 21. Reductions were mostly obtained by
turning off lights, adjusting chiller set-points, decreasing fan speeds, and curtailing elevator use. Besides the benefit of experiencing firsthand what participants experience with the program,
Idaho Power now has a facility reduction plan in place that could be executed at any time to reduce
electricity use when necessary. Idaho Power plans to enroll more of its facilities in the program for
future seasons.
Cost-Effectiveness
As part of the public workshops in conjunction with Case No. IPC E-13-14 and UM-1653, Idaho Power and other stakeholders agreed on a new method for valuing demand response. The settlement, as approved in IPUC Order No. 32923 and OPUC Order No. 13-482, determined that the annual cost of
operating the three DR programs for the maximum allowable 60 hours must be no more than
$16.7 million. This $16.7 million value is the levelized annual cost of a 170-MW deferred resource over
a 20-year life. The cost of operating the three DR programs in 2015 was $9 million. It is estimated that if the three programs were dispatched for the full 60 hours, the total costs would have been approximately $12.4 million, which is still below the total annual costs agreed on in the settlement.
The Flex Peak Program was dispatched for three events and achieved a maximum reduction of
25.6 MW. The total 2015 cost of the program was $592,872, had the Flex Peak Program been used for
the full 60 hours, the cost would have been approximately $789,472.
Customer Satisfaction and Evaluations
Idaho Power conducted a post-season survey sent via email to all participants enrolled in the program. The survey focused on quantifiable questions that encouraged customer feedback for future program
improvement. Idaho Power received responses from 19 of 38 customers for a response rate of
50 percent. Survey results were evaluated on a 5-point rating scale, and the combined average response
for all questions was 4.6 out of 5. When customers were asked how satisfied they were with their overall
experience in Flex Peak Program the average response was 4.5. Additionally, when asked how likely they would be to re-enroll in the Flex Peak Program, in the future, the average response was 4.9.
The results of the survey were favorable and showed that participants were satisfied. The details of the
survey results are in Supplement 2: Evaluation. Also included in the supplement is the Flex Peak
Program 2015 Report.
Idaho Power contracted CLEAResult to complete an impact evaluation of the 2015 Flex Peak Program. In 2015, there were 38 customers and a total of 71 sites enrolled in the program. The goals of the impact
evaluation were to determine the demand reduction (in MW) and realization rate for three curtailment
events during the program’s June 15 through August 15 season.
CLEAResult completed analyses of curtailment events held on June 30 between 4:00 p.m. and
8:00 p.m., July 21 between 4:00 p.m. and 8:00 p.m., and August 4 between 4:00 p.m. and 7:00 p.m.
Commercial/Industrial Sector—Flex Peak Program Idaho Power Company
Page 120 Demand-Side Management 2015 Annual Report
in 2015. The results shown below are different from the reductions included in the CLEAResult report,
as these have been converted to generation level reductions while the CLEAResult report included
reductions at meter level.
The results of the curtailment event analyses showed maximum generation level demand reductions of 24.0, 25.6, and 14.6 MW, respectively, for the three events. The results of the curtailment event analyses
showed maximum meter level demand reductions of 21.9, 23.3, and 13.3 MW, respectively, for the three
events. The events achieved realization rates of 86.7 percent, 96.6 percent, and 55.4 percent,
respectively, averaging 79.6 percent. All three events included 71 unique sites, with the committed
nominated load averaging 26.9 MW across the three events.
The results of the impact evaluation show that Idaho Power’s 2015 Flex Peak Program functioned as
intended and provided up to 25 MW to the electricity grid at the meter level. In addition, the Flex Peak
program is scalable and with additional participants and more diversity among participants,
could contribute more reduction as future capacity requirements dictate. A summary of the results is in Supplement 2: Evaluation.
2016 Program and Marketing Strategies
In an effort to increase enrollment and encourage participation for the 2016 program season recruitment efforts began in the fourth quarter 2015 and will continue into 2016. Idaho Power CRs or the program
specialist will meet with existing participants during the off-season to discuss past-season performance
and review program details. New customers will be identified mid-winter through field visits and will
receive further communication in early spring. The company plans to publish an article promoting the Flex Peak Program in the Energy@Work spring quarterly newsletter sent to all commercial and industrial customers. Flex Peak Program will be marketed with Idaho Power’s energy efficiency
programs and promoted at program booths during events, such as vendor fairs and
professional organizations.
Idaho Power plans to launch a marketing campaign early in 2016 with CRs to recruit new participants. The company is developing new program literature and a new program brochure. This marketing campaign will focus on identifying customer dynamics that make successful program participation and
will also highlight available incentive amounts based on customers’ load size. The Flex Peak Program
will be jointly marketed with Idaho Power’s other energy efficiency programs. Marketing campaign
goals are to increase the number, size (in terms of nominated load reduction), and diversity of sites enrolled. Through a larger diversity of participants nominated load reduction, the Flex Peak Program would be less prone to volatility in its realization rate.
Idaho Power Company Commercial/Industrial Sector—Oregon Commercial Audits
Demand-Side Management 2015 Annual Report Page 121
Oregon Commercial Audits
Participants (audits) 17 16
Energy Savings (kWh) n/a n/a
Demand Reduction (MW) n/a n/a
Program Costs by Funding Source
Idaho Energy Efficiency Rider $0 $0
Oregon Energy Efficiency Rider $4,251 $9,464
Idaho Power Funds $0 $0
Total Program Costs—All Sources $4,251 $9,464
Program Levelized Costs
Utility Levelized Cost ($/kWh) n/a
Total Resource Levelized Cost ($/kWh) n/a
Benefit/Cost Ratios
Utility Benefit/Cost Ratio n/a
Total Resource Benefit/Cost Ratio n/a
Description
The Oregon Commercial Audits program identifies opportunities for commercial building owners to achieve energy savings. Initiated in 1983, this statutory-required program (ORS 469.865) is offered
under Oregon Schedule No. 82. Through this program, free energy audits provide evaluations and
educational services to customers. Annual mailings to each customer in the commercial sector
communicate program benefits and offerings.
2015 Program and Marketing Activities
Idaho Power sent out its annual mailing to 1,449 Oregon commercial customers in mid-September 2015. Customers received notification of the availability of no-cost or low-cost energy audits, or the
Idaho Power Saving Energy Dollars booklet. Seventeen customers requested an audit. Of those audits,
a third-party contractor completed five audits, Idaho Power personnel completed seven audits,
and one customer canceled the audit. Four customers received a requested booklet only. The costs were
down in 2015 over 2014 because a third-party contractor performed only five audits.
Idaho Power contracts with EnerTech Services to perform a portion of the requested audits.
Energy audits include a review of the customer’s past billing data and an inspection of the building shell,
HVAC equipment, operating schedules if available, and lighting systems. Additionally, audits enables
discussions regarding incorporating specific business operating practices for energy use improvements.
During the audits, customers receive Idaho Power energy efficiency program information.
Cost-Effectiveness
As previously stated, the Oregon Commercial Audits program is a statutory program offered under Oregon Schedule 82, the Commercial Energy Conservation Services Program. Because the required
parameters of the Oregon Commercial Audit program are specified in Oregon Schedule 82 and the
Commercial/Industrial Sector—Oregon Commercial Audits Idaho Power Company
Page 122 Demand-Side Management 2015 Annual Report
company abides by these specifications, this program is deemed to be cost effective. Idaho Power claims
no energy savings from this program.
Customer Satisfaction and Evaluations
Audits provide the opportunity to discuss utility incentives available to customers who install qualifying
energy efficiency measures. Both activities can lead to energy efficiency projects being undertaken. Customers are generally pleased with the audit process because the audits help identify energy-saving opportunities that may not be obvious to the business owner. Business owners can make the decisions to
change operating practices or make capital improvements designed to use energy wisely.
2016 Program and Marketing Strategies
The Oregon Commercial Audits program will continue to be an important avenue for Idaho Power to
help customers identify energy-saving opportunities. The audits help pinpoint favorable energy-saving
actions that customers may pursue through customer behavioral changes or potential capital projects, such as replacing inefficient lighting. Additionally, Idaho Power also uses the audit process to introduce
customers to Idaho Power’s energy efficiency incentive programs. Idaho Power markets the program
through the annual customer notification.
Idaho Power Company Irrigation Sector
Demand-Side Management 2015 Annual Report Page 123
IRRIGATION SECTOR OVERVIEW
Description
The irrigation sector is composed of agricultural customers operating water-pumping or water-delivery
systems to irrigate agricultural crops or pasturage. End-use equipment primarily consists of agricultural
irrigation pumps and center pivots. The irrigation sector does not include water pumping for
non-agricultural purposes, such as the irrigation of lawns, parks, cemeteries, golf courses, or domestic water supply.
In December 2015, the active and inactive irrigation service locations totaled 20,293 system-wide.
This was an increase of 2.4 percent compared to 2014, primarily due to the addition of service locations
for pumps and pivots to convert land previously furrow-irrigated to sprinkler irrigation systems.
Irrigation customers accounted for 2,046,290 MWh of energy usage in 2015, which was an increase from 2014 by over 4.1 percent due to an earlier, drier summer. This sector represented nearly 14 percent of Idaho Power’s total electricity usage, and 14 percent of overall revenues. Energy usage for this sector
has not grown significantly in many years; however, there is substantial yearly variation in usage due
primarily to the impact of weather on customer irrigation needs.
Idaho Power offers two programs to the irrigation sector: 1) Irrigation Efficiency Rewards, an energy efficiency program designed to encourage the replacement or improvement of inefficient systems and components and 2) Irrigation Peak Rewards, a demand response program designed to provide a system
peak resource. Idaho Power also pays incentives to customers participating in the Green Rewind
offering under Irrigation Efficiency Rewards. Motor service centers are paid $2 per hp for each NEMA
Standard hp-rated motor up to 5,000 hp for agricultural uses that receives a verified Green Rewind. Participation in Green Rewind ensures the motor’s original efficiency is maintained if it is rewound at an approved service center.
The Irrigation Efficiency Rewards program, in operation since 2003, experienced reduced annual
savings, with 18,464 MWh in 2014 and 14, 027 MWh in 2015. Annual savings were down in 2015
likely due to a reduction in agricultural commodity prices, and 2014 was the highest year of energy savings ever for the program. During 2015, the Irrigation Efficiency Rewards program contributed 13,937 MWh, while the 32 motors in Green Rewind contributed 90 MWh per year of energy savings.
In 2015, the Irrigation Peak Rewards program was in its second full season of full operation after
temporarily being suspended for the 2013 season. Again in spring 2015, Idaho Power successfully
marketed to the majority of prior Peak Rewards participants to continue their participation in the program, with a small increase of 1.5 percent in eligible service points participating over 2014.
Table 12 summarizes the overall expenses and program performance for both the energy efficiency and
demand response programs provided to irrigation customers.
Irrigation Sector Idaho Power Company
Page 124 Demand-Side Management 2015 Annual Report
Programs
Table 12. 2015 irrigation program summary
Total Cost Savings
Program Participants Utility Resource
Annual Energy (kWh)
Peak Demand (MW)
Demand Response
Irrigation Peak Rewards 2,259 $ 7,258,831 $ 7,258,831 n/a 305
Total ................................................................................................ $ 7,258,831 $ 7,258,831 n/a 305
Energy Efficiency
Irrigation Efficiency Rewards 902 $ 1,835,711 $ 9,939,842 14,027,411
Total ................................................................................................ $ 1,835,711 $ 9,939,842 14,027,411
Note:
Each year, the company conducts a customer relationship survey. Overall, 47 percent of Idaho Power
irrigation customers surveyed in 2015 for the Burke Customer Relationship survey indicated
Idaho Power was meeting or exceeding their needs in offering energy efficiency programs. Fifty percent of survey respondents indicated Idaho Power is meeting or exceeding their needs with information on how to use energy wisely and efficiently. Sixty percent of respondents indicated Idaho Power is meeting
or exceeding their needs with encouraging energy efficiency with its customers. Overall, 36 percent of
the irrigation survey respondents indicated they have participated in at least one Idaho Power energy
efficiency program. Of irrigation survey respondents who have participated in at least one Idaho Power energy efficiency program, 93 percent are “very” or “somewhat” satisfied with the program.
Idaho Power Company Irrigation Sector—Irrigation Efficiency Rewards
Demand-Side Management 2015 Annual Report Page 125
Irrigation Efficiency Rewards
Participants (projects) 902 1,128
Energy Savings (kWh) 14,027,411 18,463,611
Demand Reduction (MW) n/a 4.6
Program Costs by Funding Source
Idaho Energy Efficiency Rider $1,714,399 $2,256,235
Oregon Energy Efficiency Rider $61,295 $144,392
Idaho Power Funds $60,018 $45,880
Total Program Costs—All Sources $1,835,711 $2,446,507
Program Levelized Costs
Utility Levelized Cost ($/kWh) $0.016 $0.016
Total Resource Levelized Cost ($/kWh) $0.085 $0.119
Benefit/Cost Ratios
Utility Benefit/Cost Ratio 6.00
Total Resource Benefit/Cost Ratio 3.84
a Includes kWh savings from Green Rewind projects.
Description
Initiated in 2003, the Irrigation Efficiency Rewards program encourages energy-efficient equipment use and design in irrigation systems. Qualified irrigators in Idaho Power’s Idaho and Oregon service area can receive financial incentives and reduce their electricity usage. Incentives for the Irrigation Efficiency
Rewards program help customers recover a portion of the costs of installing a new, more efficient
irrigation system or energy-efficient improvements to existing systems.
Two options help meet the needs for major or minor changes to new or existing systems. The Custom Incentive Option addresses extensive retrofits of existing systems or new irrigation systems, providing component upgrades and large-scale improvements, and helps pay for more efficient new irrigation
systems. For new systems, the incentive is 25 cents per the first year of kWhs saved above standard
installation methods, not to exceed 10 percent of the new system’s cost. For existing system upgrades,
the incentive is 25 cents per the first year of kWhs saved, or $450 per kW demand reduction, whichever is greater, but not to exceed 75 percent of the total project cost. The qualifying energy efficiency measures include any hardware changes that result in a reduction of the potential kWh usage
of an irrigation system.
Idaho Power reviews, analyzes, and makes recommendations on each application. On each completed
project, before final payment, all project information is reviewed. Prior usage history, actual invoices, and, in many situations, post-usage demand data are available to verify savings and incentives.
The Menu Incentive Option covers a significant portion of the costs of repairing and replacing specific
components that help the irrigation system use less energy. This option is designed for systems where
small maintenance upgrades provide energy savings from 11 separate measures. These measures are
as follows:
Irrigation Sector—Irrigation Efficiency Rewards Idaho Power Company
Page 126 Demand-Side Management 2015 Annual Report
• New flow-control type nozzles
• New nozzles for impact, rotating, or fixed-head sprinklers
• New or rebuilt impact or rotating type sprinklers
• New or rebuilt wheel-line levelers
• New complete low-pressure pivot package
• New drains for pivots or wheel-lines
• New riser caps and gaskets for hand-lines, wheel-lines, and portable mainlines
• New wheel-line hubs
• New pivot gooseneck and drop tube
• Leaky pipe repair
• New center pivot base boot gasket
Payments are calculated on pre-determined average kWh savings per component.
In addition to incentives, the program offers customer education, training, and irrigation-system
assessments. Idaho Power ARs sponsor, coordinate, conduct, and present educational workshops for
irrigation customers, providing expert information and training across Idaho Power’s service area.
Energy audits conducted by Idaho Power ARs evaluate prospective customers’ potential savings. ARs from Idaho Power also engage agricultural irrigation equipment dealers in training sessions, increasing their knowledge of energy-efficient designs and awareness of the program and promoting the
program through the irrigation equipment distribution channels. Marketing efforts include direct
mailings, ads in agricultural publications, direct customer and equipment dealer interaction,
and participation in agricultural workshops and conferences.
Because the irrigation sector is a load comprised primarily of motors, Idaho Power participates in Green Rewinds. It is an opportunity that enables customers to maintain the motor’s original efficiency
by ensuring proper rewind of the electric motor. Motor service centers are paid $2 per hp for each
NEMA Standard hp-rated motor 15 hp to 5,000 hp that receives a verified Green Rewind. The RTF
approved the Green Motors Practices rewinding as an energy efficiency measure and approved a table of deemed savings for industrial and agricultural applications. In 2013, the RTF updated the deemed savings values. The RTF numbers did not change for 2015.
2015 Program and Marketing Activities
Of the 930 irrigation efficiency projects completed in 2015, 799 were associated with the Menu
Incentive Option, providing an estimated 11,262 MWh of energy savings and 2.2 MW of demand
reduction. The Custom Incentive Option had 103 projects, of which 46 were new irrigation systems and
57 were on existing systems. This option provided 2,676 MWh of energy savings and 1.2 MW of demand reduction for the year. Also during 2015, irrigation customers contributed 90,074 kWh of
energy savings from 32 motors participating in the Green Rewind opportunity.
Idaho Power Company Irrigation Sector—Irrigation Efficiency Rewards
Demand-Side Management 2015 Annual Report Page 127
Idaho Power agricultural representatives (AR), the program specialist, and the agricultural engineer
participated in training annually that maintains or obtains their Certified Irrigation Designer and
Certified Agricultural Irrigation Specialist certifications. This training allows Idaho Power to maintain
its high level of expertise in the irrigation industry and is sponsored by the nationally based Irrigation Association.
Idaho Power continued to market the program by varying the location of workshops and offering new
presentations to irrigation customers. In 2015, Idaho Power provided seven workshops promoting the
Irrigation Efficiency Rewards program throughout the service area. Approximately 210 customers
attended workshops in Blackfoot, Burley (2), Twin Falls, Mountain Home, Richland, and Ontario. One specific workshop focused on agricultural safety and irrigation efficiency for Spanish-speaking
farm workers. For continual training purposes, Idaho Power recorded this workshop and provided a
DVD to customers with Spanish-speaking employees. Upon invitation, Idaho Power presented the
program at four workshops sponsored by agricultural groups in Blackfoot, Nampa, Boise, and Parma.
The company displayed exhibitor booths at regional agricultural trade shows, including the Eastern Idaho Agriculture Expo, Western Idaho Agriculture Expo, the Agri-Action Ag show, the Treasure
Valley Irrigation Conference, and the Idaho Irrigation Equipment Association show and conference.
In addition, ARs made targeted visits or communicated with a selected number of non-program
participants to increase customer education. Idaho Power maintained a database of irrigation dealers and
vendors for direct-mail purposes. Irrigation dealers and vendors are a key component to the successful marketing of the program; therefore, face-to-face interactions and direct mailings containing the most
up-to-date program information, brochures, and dealer-specific meetings ensured correct
program promotion.
In 2015, the company used direct mail to send two publications of the newsletter Irrigation News to all
irrigation customers in Idaho and Oregon to keep customers informed and to improve customer satisfaction. The newsletter shares valuable information specifically for irrigation customers to clarify
processes, helps customers better understand their bills, provides information on energy efficiency and
energy efficiency programs, clarifies rates, and supplies safety information. The newsletters stimulated
opportunities to communicate with irrigation customers on a variety of topics to improve customer
relations and promote the Irrigation Efficiency Rewards program.
Print publications that marketed the Irrigation Efficiency Rewards program consisted of eight print ads
in five agricultural print publications and two opportunities in radio advertising during Agri-Action and
the Future Farmers of America (now FFA) National FFA Week. Four digital ads using the creative
material are being tested with the target audience to determine if they respond well to digital information
sources. Digital ads ran in The Capital Press from December 19, 2014, to January 16, 2015, with a guaranteed 60,000 impressions during the cycle, with 91 click-throughs.
Cost-Effectiveness
Idaho Power calculates cost-effectiveness using different savings and benefits assumptions and
measurements under the Custom Incentive Option and the Menu Incentive Option of Irrigation
Efficiency Rewards.
Each application under the Custom Incentive Option received by Idaho Power undergoes an assessment to estimate the energy savings that will be achieved through a customer’s participation in the program. On existing system upgrades, Idaho Power estimates the effectiveness of a project using a service
point’s previous five years of electricity usage history on a case-by-case basis depending on the
applicant’s history. On new system installations, the company uses standard practices as the baseline and
Irrigation Sector—Irrigation Efficiency Rewards Idaho Power Company
Page 128 Demand-Side Management 2015 Annual Report
determines the efficiency of the applicant’s proposed project. Based on the specific equipment to be
installed, the company calculates the estimated post-installation energy consumption of the system.
The company verifies the completion of the system design through aerial photographs, maps, and field
visits by Idaho Power ARs to ensure the irrigation system is installed and used in the manner the applicant’s documentation describes.
Each application under the Menu Incentive Option received by Idaho Power also undergoes an
assessment to ensure deemed savings are appropriate and reasonable. Payments are calculated on a
prescribed basis by measure. In some cases, the energy savings estimates in the Menu Incentive Option
are adjusted downward from deemed RTF savings to better reflect known information in how the components are actually being used. For example, a half-circle center pivot will only save half as much
energy per sprinkler head as a full-circle center pivot. All deemed savings are based on seasonal
operating hour assumptions by region. If a system’s usage history indicates it has lower operating hours
than the assumptions, like the examples above, the deemed savings are adjusted.
Based on the deemed savings from the RTF, all the measures offered under the Menu Incentive Option are cost effective, with the exception of rebuilt or new brass impact sprinklers. Idaho Power determined
these brass sprinklers meet at least one of the cost-effectiveness exceptions outlined in OPUC Order No.
94 590. Idaho Power filed UM 1710 to request a cost-effectiveness exception with the OPUC on
November 4, 2014, and subsequently re-filed it on February 11, 2015. The OPUC approved of this in
Order No. 15-200, issued June 23, 2015. Complete measure level details for cost-effectiveness can be found in Supplement 1: Cost-Effectiveness.
2016 Program and Marketing Strategies
Marketing plans for 2016 include conducting 7 to 10 customer-based irrigation workshops. Additionally,
Idaho Power will continue to participate in five regional agricultural trade shows. These workshops and
trade shows enable discussions between Idaho Power representatives, the company’s customers,
irrigation dealers, and trade allies while continually educating them about irrigation best practices, the program, and ways to participate. Each year, workshops are conducted in different local areas. Subjects and presentations are updated to offer new ideas.
Idaho Power will work closely with customers who have participated in the Irrigation Efficiency
Rewards program and continue to do photo shoots highlighting efficient irrigation system designs for
program promotion. ARs will continue to conduct irrigation system audits to encourage participation in the program.
Through the Idaho Power Irrigation News newsletter, the company will continue to provide valuable
information to clarify processes, help customers understand their bill, provide information on energy
efficiency and energy efficiency programs, clarify rates, and supply safety information, specifically for
irrigation customers.
The company created a 2016 media plan aimed at increasing the impact of advertising on this program. Idaho Power will continue to promote the program in print ads in agricultural-focused editions of Idaho
newspapers and agriculture magazines using new creative material. The company will continue to
participate in five regional trade shows to increase customer interaction and to promote the program.
Idaho Power Company Irrigation Sector—Irrigation Peak Rewards
Demand-Side Management 2015 Annual Report Page 129
Irrigation Peak Rewards
Participants (service points) 2,259 2,225
Energy Savings (kWh) n/a n/a
Demand Reduction (MW) 305 295
Program Costs by Funding Source
Idaho Energy Efficiency Rider $1,018,139 $1,374,724
Oregon Energy Efficiency Rider $222,614 $104,995
Idaho Power Funds $6,018,079 $6,117,494
Total Program Costs—All Sources $7,258,831 $7,597,213
Program Levelized Costs
Utility Levelized Cost ($/kWh) n/a n/a
Total Resource Levelized Cost ($/kWh) n/a n/a
Benefit/Cost Ratios
Utility Benefit/Cost Ratio n/a
Total Resource Benefit/Cost Ratio n/a
Description
Idaho Power’s 2015 Irrigation Peak Rewards program is a voluntary program available to Idaho and Oregon agricultural irrigation customers with service locations that had participated in the past. Initiated
in 2004, the purpose of the program is to minimize or delay the need to build new supply-side resources.
By reducing demand on the most extreme load days in the most extreme summer conditions, the
Irrigation Peak Rewards program can reduce the amount of generation and transmission resources Idaho Power needs to build. The program pays irrigation customers a financial incentive for the ability to turn off specified irrigation pumps with the use of one or more load control devices during the
program season of June 15 through August 15. The Irrigation Peak Rewards program provides
approximately 300 MW of load reduction, which is a capacity near 9 percent of Idaho Power’s all-time
system peak. This program, along with Idaho Power’s other demand response program, is to minimize or delay the need to build new supply-side peaking resources.
In 2015, Idaho Power agricultural irrigation customers in both Idaho and Oregon that had service
locations that participated in the past were eligible for participation. Customers could choose between
two options: 1) an Automatic Dispatch Option that allows Idaho Power to remotely turn off participants’
pumps or 2) a Manual Dispatch Option designed for large service locations with 1,000 hp or greater that allows participating customers, after being notified by Idaho Power, to choose which pumps to manually turn off during a load control event.
For customers participating in either of the dispatch options, load control events could occur up to four
hours per day, up to 15 hours per week, but no more than 60 hours per season. Only service locations
that had participated in the past were eligible to participate in the program for 2015. Participating customers were guaranteed to experience at least three events per season. Dispatchable load control events could happen between 1:00 p.m. and 9:00 p.m. on weekdays and Saturday. The incentive
structure consisted of fixed and variable payments. The fixed portion was paid based on participation
during each of the first three events. The variable incentive was applied based on participation in events
Irrigation Sector—Irrigation Peak Rewards Idaho Power Company
Page 130 Demand-Side Management 2015 Annual Report
following the first three. Customers who chose to participate until 9:00 p.m. could receive a higher
variable incentive for events that occurred after the first three. A control device attached to the
customer’s individual pump electrical panels allowed Idaho Power to remotely control the pumps.
Participants in the Manual Dispatch Option were required to nominate the amount of kW they were enrolling in the program by June 1 of the program year.
Program rules allow participants the ability to opt out of dispatch events up to five times per service
point. The first three opt-outs each incur a penalty fee of $5 per kW, while the remaining two opt-outs
each incur a penalty fee of $1 per kW based on the current month’s billing kW. The opt-out penalty fees
may be prorated to correspond with the dates of program operation and are completed through manual bill adjustments. The fees will never exceed the amount of the incentive that would have been paid.
The incentive amounts that participating customers received per participating service location are listed
in Table 13.
Table 13. 2015 program incentives
Option
Fixed Demand Credit ($/billing kW)
Fixed Energy Credit ($/billing kWh)
Variable Energy Credit ($/billing kWh)
Extended Hour Variable Energy Credit ($/billing kWh)
Automatic and manual options $5.00 $0.0076 $0.148 $0.198
2015 Program and Marketing Activities
In 2015, Idaho Power used workshops, trade shows, and direct customer mailings to make a concerted effort to encourage past participants to re-enroll in the program. The number of service points enrolled
to participate in the program for 2015 was 2,259, an increase of 1.5 percent over 2014 enrollment.
This accounted for approximately 81 percent of the eligible service points. The three load control events
occurred June 29, July 2, and August 11, 2015, with the highest load reduction occurring on June 29,
providing an estimated 305 MW at the generation level.
In 2015, the program was only marketed to customers who had service locations that had participated in the program in the past. Idaho Power provided information about the 2015 Irrigation Peak Rewards
program at seven workshops throughout the service area. Approximately 210 customers attended
workshops in Blackfoot, Burley (2), Twin Falls, Mountain Home, Richland, and Ontario. One specific
workshop focused on agricultural safety and irrigation efficiency for Spanish-speaking farm workers. For continual training purposes, Idaho Power recorded this workshop and provided a DVD to customers with Spanish-speaking employees. Upon invitation, Idaho Power presented the program at four
workshops sponsored by agricultural groups in Blackfoot, Nampa, Boise, and Parma. The company
displayed exhibitor booths at regional agricultural trade shows, including the Eastern Idaho Agriculture
Expo, Western Idaho Agriculture Expo, the Agri-Action Ag show, the Treasure Valley Irrigation Conference, and the Idaho Irrigation Equipment Association show and conference. Additionally, numerous one-on-one conversations with Idaho Power ARs informed customers of the 2015 program
eligibility requirements and program offering.
The company redesigned an informational flyer to increase appeal and readability by using a brochure
format. Idaho Power mailed the new brochure, program enrollment application, and program agreement, to all eligible participants in February 2015.
Idaho Power Company Irrigation Sector—Irrigation Peak Rewards
Demand-Side Management 2015 Annual Report Page 131
Cost-Effectiveness
The methods used to determine the cost-effectiveness of the demand response programs was updated in
2014. As part of the public workshops in conjunction with Case No. IPC E-13-14, Idaho Power and
other stakeholders agreed on a new method for valuing demand response. The settlement agreement,
as approved in IPUC Order No. 32923, defined the annual cost of operating the three demand response programs for the maximum allowable 60 hours must not be more than $16.7 million. This $16.7 million value is the levelized annual cost of a 170-MW deferred resource over a 20-year life. In 2015, the cost of
operating the three demand response programs was $9 million. It is estimated that if the three programs
were dispatched for the full 60 hours, the total costs would have been approximately $12.4 million,
and the programs would have remained cost effective.
The Irrigation Peak Rewards program was dispatched for 12 event hours and achieved a maximum demand reduction of 305 MW. The total expense for 2015 was $7.3 million and would have been
approximately $10.5 million if the program was fully used for 60 hours.
Customer Satisfaction and Evaluations
Each year, Idaho Power produces an internal annual report for the Irrigation Peak Rewards program.
This report includes a load-reduction analysis, cost-effectiveness information, and program changes.
A copy is included in Supplement 2: Evaluation.
Idaho Power contracted CLEAResult to complete an impact evaluation of the 2015 Irrigation Peak
Rewards program. The goals of the impact evaluation were to determine the demand reduction (in MW)
during three curtailment events and determine the counterfactual realization rate had an event been
called on each business day during the program’s June 15 through August 15 season.
CLEAResult completed analyses of curtailment events held on June 29, July 2, and August 11, 2015, each containing four dispatch groups that curtailed enrolled irrigation pumps in rolling four-hour
increments. The results of the curtailment event analyses showed maximum generation level demand
reductions of 305.3, 300.3, and 197.7 MW, respectively, for the three events. The results of the
curtailment event analyses showed maximum meter level demand reductions of 278.3, 273.8,
and 180.2 MW, respectively, for the three events. The events achieved realization rates of 69.0 percent, 67.9 percent, and 44.7 percent, respectively, averaging 60.5 percent.
The results of the counterfactual realization rate analysis demonstrated as in past years, that date has a
large influence on the expected realization rate. While the first quarter of the program season (June 15–
July 30) showed an average expected realization rate of 68.6 percent, the expected realization rate in the
last three quarters of the season (July 1–August 15) drops off significantly, to an average of 49.1 percent. This is due to a higher percentage of pumps being shut off during the baseline period in the first
two weeks of August. The 2015 counterfactual realization rate peaks in the last two weeks of June,
which was two weeks earlier than 2014 due to an earlier start of the growing season. The analysis
determined that the highest realization rate of 73.1 percent occurred June 25. CLEAResult’s analysis
shows that had the program experienced a load control event on that day, it would have resulted in a 323 MW load reduction at the utility generation level.
A further breakdown of the load reduction for each event by program option is shown in Table 14.
Irrigation Sector—Irrigation Peak Rewards Idaho Power Company
Page 132 Demand-Side Management 2015 Annual Report
Table 14. Load reduction for each event by program option
Option 1 & 2 Option 3
Event Load Reduced (MW) Load Reduced (MW) Total Load (MW)
June 29 .............................................................244.0 61.3 305.2
July 2 .................................................................238.8 61.6 300.3
August 11 ..........................................................150.6 47.1 197.7
2016 Program and Marketing Strategies
Idaho Power will continue to work with past participants in this program who are eligible to participate
in 2016 to encourage their participation.
The company will conduct 7 to 10 workshops throughout the company’s regions to familiarize
customers with the program details and eligibility requirements. Through direct-mail, each eligible customer will receive an informational packet containing a personalized letter, sign-up worksheet,
informational brochure, and contract agreement encouraging their participation for the 2016 program
season. Idaho Power ARs will continue one-on-one customer contact to inform and encourage
program participation.
Idaho Power filed a request in December 2015 to modify the existing Irrigation Peak Rewards program to allow the company to use more of its Automated Metering Infrastructure (AMI) technology for load
control, as well as allow greater flexibility for some customers to participate in the Manual Dispatch
Option. Approved in Idaho and Oregon in February 2016, this modification could reduce overall
program costs while providing additional flexibility to some participants by enabling more customers to
participate in the Manual Dispatch Option.
Idaho Power Company Market Transformation
Demand-Side Management 2015 Annual Report Page 133
MARKET TRANSFORMATION
Northwest Energy Efficiency Alliance
Market transformation is an effort to change the existing market for energy efficiency goods and
services by engaging and influencing large national companies to manufacture or supply more
energy-efficient equipment. Market transformation can also attempt to identify barriers and
opportunities to increase the market adoption of efficiency. Idaho Power achieves market transformation savings primarily through its participation in NEEA. Idaho Power has been a funding member of NEEA since its inception in 1997. NEEA’s role in this process is to look to the future to find emerging
opportunities and to create a path forward to make those opportunities a reality in the region.
NEEA’s current, five-year funding cycle began 2015. In this cycle the 2015 to 2019 NEEA business
plan is forecast to obtain 145 aMW of regional energy savings at a cost savings of about $3 million over the next five years to Idaho Power customers as compared to the previous five-year business plan. The NEEA plan also offered some optional programs and activities to prevent overlap of activities when
local utilities have the capability to provide the same services at a lower cost or more effectively.
Idaho Power participates in all of NEEA’s committees and workgroups including representation on the
Regional Portfolio Advisory Committee and the Board of Directors. In 2015, Idaho Power helped design and implement the Commercial and Industrial Lighting Regional Market Plan. These efforts will continue through the current funding cycle, 2015 to 2019.
NEEA performs several MPERs on various energy efficiency efforts each year. In addition to the
MPERs, NEEA provides market-research reports, through third-party contractors, for energy efficiency
initiatives throughout the Pacific Northwest. Copies of these reports are included on the CD accompanying Supplement 2: Evaluation and on NEEA’s website under Market Effects Evaluation.
Commercial and Industrial NEEA Activities
NEEA continued to provide support for commercial energy efficiency activities in Idaho in 2015. This included partial funding of the IDL for trainings and additional tasks.
Technical training and education continue to be important to Idaho Power’s industrial customers,
helping them identify energy efficiency opportunities within their facilities. In 2015, Idaho Power opted
out of the NEEA provided training. This training was managed internally in 2015 to allow for more
flexibility in course offerings to reduce the costs of the training. Refer to the Custom Efficiency program section for more details regarding the technical training classes.
The Idaho Building Code Board requested the Idaho Code Collaborative review the 2015 codes and
make a recommendation to the board on adoption. NEEA facilitated the first meeting held December 2,
2015, and will facilitate the additional meetings scheduled in 2016.
NEEA partnered with Idaho Power and BOMA Idaho to provide a four-hour commercial real estate educational training session. The Making the Business Case for Energy Efficient Properties session—postponed in 2014 due to circumstances beyond Idaho Power’s control—was held in Boise on January
29, 2015. Forty-two attendees participated, including architects, engineers, interior designers, property
managers, and real estate professionals. The AIA and Idaho Real Estate Commission (IRC) offered
credits to attendees.
Market Transformation Idaho Power Company
Page 134 Demand-Side Management 2015 Annual Report
NEEA facilitated regional lighting webinars for new construction to discuss how utilities can effectively
align code changes and utility programs. NEEA is using the code collaborative in Idaho and Montana as
examples of success for other regions. NEEA held a webinar on November 23, 2015, and will hold
additional webinars in 2016.
NEEA facilitated the conference planning committee and, along with Idaho Power, supported the 2015
Idaho Energy and Green Building Conference held in Boise on November 4 and 5, 2015. Idaho Power
had two active members on the conference planning committee.
Idaho Power remained informed on NEEA’s initiatives in the commercial lighting arena. The company
was also updated on progress at periodic conference calls and meetings. Idaho Power continued participation as a member of the NEEA Commercial Lighting Program Manager Work Group.
This group consists of utility stakeholders who work together for the region’s success in commercial
lighting. The first two initiatives launched from this work group—Reduced Wattage Lamp Replacement
(RWLR) and the Top-Tier Trade Ally (TTTA)—continue to move forward.
Results of the RWLR market test pilot evaluation were presented in 2015. The evaluation found that the RWLR program is a viable and needed effort, given the remaining large market potential, which resulted
in the decision for NEEA to expand the program across the region. In addition, the evaluation showed
the program processes ran smoothly and resulted in high distributor satisfaction and praise for the
program; however, the evaluators recommended that NEEA further automate its data processing and
quality assurance steps and consider a switch to a more rigorous database tool for data tracking. The focus on distributors was identified as a solid strategy, although the report recommended additional
demand-side interventions would be beneficial in transforming the market. The evaluation identified
paying distributors incentives above a historical baseline was not a viable program strategy.
Consequently, NEEA has adjusted the payment strategy to a per unit incentive coupled with market
share target bonuses and staff promotions. Finally, the pilot evaluation pointed out that a range of barriers stand in the way of the program’s long term success, and NEEA should continue to seek
opportunities to educate distributors, contractors, and end users about reduced wattage T8s and their
performance, thus dispelling any misconceptions and concerns with the technology and placing the
product top of mind. The results of the 2015 pilot are included in the 2015 NEEA reports located on the
CD accompanying Supplement 2: Evaluation.
In 2015, NEEA recruited several distributors in Idaho Power’s service area to participate in the RWLP
initiative. Results of 2015 RWLR activities are being analyzed and these results are expected to be
published 2016.
NEEA continued development of the TTTA pilot training curriculum and structure in 2015.
Implementation of pilot trainings in selected areas (Idaho included) will begin in 2016.
Idaho Power also participated in the Regional Strategic Market Planning Collaborative for commercial
and industrial lighting. The collaborative formed in 2015 to create regional strategic market plans in
four market segments. Commercial and industrial lighting was the first segment of focus because it was
identified as the collaborative’s top priority. Idaho Power is represented on a steering committee formed
to monitor and oversee the progress of the regional commercial and industrial lighting plan.
The NEEA Existing Building Renewal (EBR) pilot project in Boise, which began in 2013 and phased
through 2016, saw no significant results in 2015. The project has not resulted in any Idaho Power
incentive applications.
Idaho Power Company Market Transformation
Demand-Side Management 2015 Annual Report Page 135
NEEA completed several assessment studies related to irrigated agriculture to support their scanning
activities. Idaho Power has kept appraised of these activities and has reviewed each of these
assessments. Copies of the reports are included on the CD accompanying Supplement 2: Evaluation and
on NEEA’s website under NEEA Market Effects Evaluations.
Residential NEEA Activities
NEEA supported a variety of residential programs and associated activities in Idaho Power’s service
area in 2015. NEEA is directly involved in support for ENERGY STAR® Homes Northwest NSH pilot program, the RPP Initiative, the DHP research project, and the Smart Water Heat Initiative (previously
known as the HPWH Initiative). Idaho Power has a member on the board of directors and served on the
Residential Advisory Committee, the Efficient Homes Workgroup, the Ductless Heat Pump Workgroup,
the HPWH Workgroup, the RPP Workgroup, the Super Efficient Dryers Workgroup, and RETAC.
Idaho Power participated in the Northwest Regional Retail Collaborative.
Idaho Power participated in NEEA’s Residential Advisory Committee meetings and activities
throughout 2015. Additionally, three Idaho Power representatives attended NEEA’s Efficiency
Exchange in April 2015.
NEEA provides ENERGY STAR Homes Northwest builder and contractor training, manages the
regional-homes database, develops regional marketing campaigns, and coordinates the various building specifications and requirements with the EPA and utilities in Idaho, Montana, Oregon, and Washington.
A third-party implementer hired by NEEA manages most of these activities.
NEEA launched the NSH Initiative to advance energy-efficient building practices and technologies for
single-family homes. During three phases of a market test strategy, NEEA partnered with builders
throughout the region to build homes for the NSH pilot. Market tests provided NEEA the opportunity to evaluate costs, challenges, best practices, and actual performance of homes built to NSH performance
targets. Market tests also identified market barriers. The third phase is ongoing.
In 2015, Idaho Power participated in NEEA’s Efficient Homes Workgroup. This workgroup assists
NEEA in taking energy-efficient homes to a higher energy efficiency standard. The primary focus of the
workgroup in 2015 was NEEA’s NSH pilot program. The goal of this pilot program is to identify the most cost-effective ways to achieve maximum energy savings in residential new construction.
NEEA continues to recruit builders throughout the Northwest to build to a high-performance
specification. NEEA will install monitoring devices in homes to track energy saving performance.
A developer recently built the first Next Step Home in McCall, Idaho, located within Idaho Power’s
service area. An experimental CO2 heat pump system heats the home’s air and water. This system is currently undergoing UL testing in the United States and has not yet received UL approval.
Another NSH is currently under construction in McCall. The home’s air and water will be heated with a
CO2 heat pump space and water heating system.
Idaho Power was a member of NEEA’s Ductless Heat Pump Workgroup during 2015. NEEA has
coordinated the DHP research project since 2009, which includes data collection, design, results analysis, savings calculations, and ongoing promotional activities. The goal of NEEA is to encourage
the adoption of these products while displacing the use of existing electric-resistance zonal heating
systems in homes. Idaho Power currently offers a $750 cash incentive for qualified homeowners who
install a qualified DHP system through the Heating & Cooling Efficiency Program.
Market Transformation Idaho Power Company
Page 136 Demand-Side Management 2015 Annual Report
Idaho Power participated in NEEA’s HPWH Workgroup in 2015. NEEA coordinated a residential
HPWH research project in the Northwest region that started approximately six years ago. The goal of
the project is to promote the adoption of higher-efficiency HPWHs over traditional resistance-heat water
heaters. Idaho Power monitors NEEA’s research on this topic.
NEEA completed a Heat Pump Water Heater Model Validation study designed to integrate all previous
work in the Northwest on HPWHs with the purpose of establishing a proven UES estimate for the RTF.
This project comprehensively draws on laboratory studies and, importantly, two previously conducted
field studies. Seventy sites had been previously studied in the field and this project added 50 more.
Results indicate that across different combinations of HPWH models and installation locations, average annual coefficient of performances (aCOP) varied between 1.6 and 2.4, which represents a two- to
three-fold increase in efficiency over a resistance tank. Overall, the study provided the necessary field
observations of the independent determinants of HPWH energy use to predict their behavior with
confidence across the general population of houses in the Northwest. On March 2, 2015, NEEA
published the Heat Pump Water Heater Model Validation Study created by Ecotope. A copy of the NEEA Report E15 306 is included on the CD accompanying Supplement 2: Evaluation.
NEEA performed a laboratory assessment on a General Electric brand HPWH to evaluate the
performance of the product in northern climates. The testing plan included characterizing the equipment
operating modes, observing heat pump efficiency, and measuring noise levels. Testing was also
performed using the new US DOE standard written in 2014. Overall results suggest that the product is an efficient HPWH for small to medium hot water loads and is appropriate for some applications in the
Pacific Northwest. On April 9, 2015, NEEA published the Laboratory Assessment of GE
GEH50DFEJSRA Heat Pump Water Heater created by Ecotope. A copy of the NEEA Report E15 013 is
included on the CD accompanying Supplement 2: Evaluation.
NEEA engaged Evergreen Economics to conduct the first annual market progress evaluation for NEEA’s Smart Water Heat Initiative (i.e., HPWH Initiative). In July 2015, NEEA changed the name of
from the HPWH Initiative to the Smart Water Heat Initiative. The NEEA website for this initiative was
smartwaterheat.com and in August 2015 was replaced with updated content and renamed
hotwatersolutionsnw.org. The results indicate manufacturers are engaged and interested in meeting the
Northern Climate Specification, a performance product specification created by NEEA. The evaluation identified that most HPWHs were planned purchases, not emergency replacement situations. HPWHs
are not generally stocked at all levels of the supply chain, making them sometimes difficult to find in
retail stores. Brand familiarity is also important to purchasers. On October 14, 2015, NEEA published
the Northwest Heat Pump Water Heater Initiative Market Progress Evaluation Report #1 created by
Evergreen Economics. A copy of the NEEA Report E15 323 is included on the CD accompanying Supplement 2: Evaluation.
Idaho Power actively participated in the NEEA RPP Workgroup during 2015. The RPP is based on the
Consumer Electronics Energy Forward Initiative, which ended in 2013. The RPP used mid-stream
incentives to influence retail stocking practices, ultimately driving manufacturing and standards toward
a portfolio of energy-efficient products sold through the retail channel.
In 2015, the NWRCC, which served as the workgroup to the RPP, disbanded due to overlap between the
two groups. Idaho Power continued to participate in the advisory workgroup for the RPP.
The 2015 RPP focused on developing a multi-year roadmap, launching an automated data processing
solution, and strengthening retailer engagement. NEEA explored expansion of the RPP to new,
extra-regional partners and alignment with the National ENERGY STAR retail platform.
Idaho Power Company Market Transformation
Demand-Side Management 2015 Annual Report Page 137
RPP continued to offer incentives on televisions, soundbars, dishwashers, and air purifiers. NEEA also
commissioned evaluations on the RPP.
In 2015, NEEA formed the Super Efficient Dryers Initiative to support the acceleration of heat pump
dryers into the market and Idaho Power participated in the workgroup. The initiative focuses on influencing manufacturer product development and executing strategies to overcome the barriers of this
new technology. Barriers include a high incremental cost, limited consumer awareness, and product
availability. The initiative offers incentives to reduce the retail price. A second goal of the initiative is
lab and field-testing to better understand how heat pump dryers perform in real-world conditions,
evaluate consumer preferences, and gather data to support RTF provisional energy savings.
Idaho Power participated in RETAC, the purpose of which is to discuss and provide feedback on various
emerging technologies in the region. RETAC met twice in 2015 to review the emerging technology
pipeline for BPA, NEEA, and the Northwest Power and Conservation Council (NWPCC) Seventh
Power Plan. Technologies of particular interest to the group include CO2 heat pumps, high performance
manufactured homes, and secondary glazing systems.
In preparation for the launch of the next Residential Building Stock Assessment (RBSA), Idaho Power
participated in the Sampling Design and Customer Contact Protocol working groups. Idaho Power
attended several meetings and provided feedback on the sample design, recruitment letter, screening
survey, and on-site assessment protocol. A pre-test of the study will be conducted in the Boise Metro
and Portland Metro areas in February 2016. The main study is set to launch in May 2016.
NEEA Funding
In 2015, Idaho Power began the first year of the 2015 to 2019 Regional Energy Efficiency Initiative Agreement with NEEA. Per this agreement, Idaho Power is committed to fund NEEA based on a quarterly estimate of expenses up to the five-year total direct funding amount of $16.5 million in support
of NEEA’s implementation of market transformation programs in Idaho Power’s service area. Of this
amount in 2015, 100 percent was funded through the Idaho and Oregon riders.
In 2015, Idaho Power paid $2,582,919 to NEEA. The Idaho jurisdictional allocation of the payments
was $2,453,773, while $129,146 was paid for the Oregon jurisdiction. Other expenses associated with NEEA activities, such as administration and travel, were paid from Idaho and Oregon Riders.
Final NEEA savings for 2015 will be released in June 2016. Preliminary estimates reported by NEEA
for 2015 indicate Idaho Power’s share of regional market transformation MWh savings for 2015 is
21,900 MWh. These savings are reported in two categories; codes- and standards-related savings of
12,000 MWh and non-codes and standards related savings of 9,900 MWh.
In the Demand-Side Management 2014 Annual Report, preliminary funding share estimated savings
reported were 20,000 MWh. The revised estimate included in this report for 2014 final funding share
NEEA savings is 26,806 MWh. These saving include savings from code-related initiatives as well as
non-code-related initiatives. Idaho Power relies on NEEA to report the energy savings and other benefits
of NEEA’s regional portfolio of initiatives. For further information about NEEA, visit their website at neaa.org.
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Idaho Power Company Other Programs and Activities
Demand-Side Management 2015 Annual Report Page 139
OTHER PROGRAMS AND ACTIVITIES
Residential Energy Efficiency Education Initiative
Idaho Power recognizes the value of general energy efficiency awareness and education in creating
behavioral change and customer demand for, and satisfaction with, its programs. The Residential Energy
Efficiency Education Initiative promotes energy efficiency to the residential sector. The company
achieves this by creating and delivering educational materials and programs that result in wise and informed choices regarding energy use and increase Idaho Power’s energy efficiency program participation.
The Residential Energy Efficiency Education Initiative continued to produce semiannual energy
efficiency guides in 2015. Idaho Power distributed these guides primarily via insertion in local
newspapers and at events across Idaho Power’s service area.
Improvements for the Energy Efficiency Guides implemented in 2015 include the following:
• The initiative engaged CRs in group meetings to gather suggestions for improvement. CRs
suggested topics for future guides based on customer questions and concerns and offered
feedback about format and ways to enhance the value of the guide for use during home visits
and as handouts at presentations and other uses.
• An amended distribution schedule allows customers to receive guides during the high-use
months of January and July rather than the shoulder months of April and October.
• Guide circulation further increased with the addition of a social media promotion.
• In addition to the indexed pdf guides on Idaho Power’s website, the program offered a downloadable, printable version.
Sixteen newspapers in Idaho Power’s service area inserted the Summer Energy Efficiency Guide and
delivered it to 237,144 homes the week of July 19, 2015. The guide focused on the energy and water
connection and helping customers understand how the two resources are connected. The guide highlighted efficient ways to stay cool; answered questions about smart thermostats; and offered tips for
using water efficiently, reducing hot water use, and purchasing hot water heaters. It also contained tips
on how to reduce energy use at home while vacationing.
The release of the summer guide received public relations support through numerous communication
channels, including an item in Idaho Power’s weekly News Briefs email to all media in the Idaho Power service area on July 20 and a feature during a monthly live studio energy efficiency segment on KPVI
and KTVB-TV on June 30. The November issue of Idaho Power’s Connections customer newsletter
included an image display for the guide.
The company prepared the Winter Energy Efficiency Guide in December 2015 for distribution in
January 2016, in accordance with the new distribution plan. Although the guide focused on ways to find the truth about energy saving claims, Idaho Power improved the guide for usefulness and appeal to the
senior population. Idaho Power is creating a variety of Energy Efficiency guides to increase circulation
and applicability to a variety of customer niches, including families, seniors, or specific topics.
Other Programs and Activities Idaho Power Company
Page 140 Demand-Side Management 2015 Annual Report
In 2015, the company distributed 5,433 additional guides at energy efficiency presentations and events,
which continued to reinforce the overall value of these guides. Links to current guides were given
prominent positions on Idaho Power’s website during the appropriate seasons. Idaho Power made the
full selection of energy efficiency guides available for viewing, downloading, and printing via Idaho Power’s website.
The Residential Energy Efficiency Education Initiative distributed energy efficiency messages through a
variety of other communication methods during 2015. Idaho Power increased customer awareness of
energy-saving ideas via continued distribution of the third printing of the 96-page booklet 30 Simple Things You Can Do To Save Energy, a joint publishing project between Idaho Power and The Earthworks Group. In 2015, the program distributed 5,040 English and 1,015 Spanish copies
directly to customers. This was accomplished via community events and local libraries; by CRs during
in-home visits; by participating contractors in the Home Improvement Program, Energy House Calls
program, H&CE Program, and See ya later, refrigerator® program; through direct web requests; and in
response to inquiries received by Idaho Power’s customer service center.
Idaho Power continues to recognize that educated employees are effective advocates for Idaho Power’s
energy efficiency programs. Idaho Power staff visited each of Idaho Power’s geographical regions and
the Customer Service Center to meet with CRs and other employees to discuss educational initiatives
and answer questions about the company’s energy efficiency programs.
The Kill A Watt™ Meter Program remained active in 2015. Idaho Power’s Customer Service Center and field staff continued to encourage customers to learn about the energy used by specific appliances and
activities within their homes by visiting a local library to check out a Kill A Watt meter. The Kill A
Watt meters were featured during live television studio news programs on KTVB and KPVI in
Idaho Power’s monthly energy efficiency segments.
As in previous years, Idaho Power contined to strengthen the energy education partnership with secondary school educators through continued participation on the Idaho Science, Technology, Engineering and Mathematics (iSTEM) Steering Committee. In 2015, 18 teachers completed the
four-day, two-credit professional development seminar facilitated by Idaho Power and co-sponsored by
Intermountain Gas and the Idaho National Lab.
Idaho Power continued to engage customers in energy efficiency discussions at many community events throughout Idaho Power’s service area. In February, Idaho Power participated in the Smart Women, Smart Money conference and educated nearly 2,000 women about the benefits of LED lighting. In
March and April, Idaho Power participated in Pocatello’s Spring Home Show and the Portneuf Valley
Community Environmental Fair—actively promoting wise energy use and participation in energy
efficiency programs while distributing over 5,000 LED light bulbs.
In September 2015, Idaho Power participated in the FitOne Expo in Boise, Idaho. The event continued to be important to the initiative due to the size of the audience and because Idaho Power’s prior
participation confirmed the demographics of attendees aligned with the company’s residential energy
efficiency target audience. In 2015, Idaho Power staff at the event educated attendees about the benefits
of LED lighting technology, distributed LED bulbs, and gathered contact information from customers interested in participating in a clothes drying rack pilot project.
Idaho Power further increased its energy efficiency presence in the community by providing energy
efficiency and program information through 93 outreach activities, including events, presentations,
trainings, and other activities documented in the company’s Outreach Tracking System. In addition,
Idaho Power Company Other Programs and Activities
Demand-Side Management 2015 Annual Report Page 141
Idaho Power field staff delivered 204 presentations to local organizations addressing energy efficiency
programs and wise energy use. In 2015, Idaho Power’s Community Education team provided
124 presentations on The Power to Make a Difference to 3,359 students. The CERs and other staff also
completed 26 senior citizen presentations on energy efficiency programs and shared information about saving energy to 944 senior citizens in the company’s service area. Additionally, Idaho Power’s energy
efficiency program managers responded with detailed answers to 300 customer questions about energy
efficiency and related topics received via Idaho Power’s website.
As part of National Energy Awareness Month in October, Idaho Power held its fifth annual student art
contest in the Idaho Power service area, bringing energy education into the classroom and inspiring students and families to think more about energy. This year, the contest set a new record with more than
2,100 entries representing all regions. “Ways to Save Energy” was one of the highlighted categories,
and both overall and regional winning students and their teachers were recognized.
The Residential Energy Efficiency Education Initiative continued to provide energy efficiency tips in
response to media inquiries. In addition to supplying information for various Idaho Power publications, such as the News Scans weekly employee newsletter, the Connections customer newsletter, and
Idaho Power’s Facebook page, energy efficiency tips and content was provided for seven monthly
KTVB-TV news live studio interview segments and seven monthly KPVI-TV news live studio interview
segments.
Idaho Power had previously explored the creation of a high-school kit program, but with the advent of cost-effective LED light bulbs, Idaho Power has since determined that a broader-based residential kit
program would be more effective—reaching more customers with fewer resources. The initiative,
therefore, prepared an RFP and coordinated the selection of a partner to implement a new
direct-to-customer residential kit program early in 2016. When the kit program is implemented, savings
and expenses will be reported under Educational Distributions.
The initiative spearheaded an LED distribution effort aimed at getting the newest lighting technology
into customer hands along with customer education and answers to their common questions. At events
and presentations, company staff distributed over 21,000 LEDs in custom packaging that highlighted the
advantages of energy-efficient lighting and encouraged participation in Idaho Power’s myAccount
online portal. The energy savings resulting from this effort and from the SEEK for the school year 2014 to 2015, are reported in the Educational Distribution Program section of the Demand-Side Management
2015 Annual Report.
In 2015, the initiative proposed, researched, and acquired drying racks for a Drying Rack Project.
Idaho Power identified an appropriate customer population, created a baseline survey to establish current
drying habits, and built an online tool to manage the project’s enrollment. The company will implement the project in 2016.
The initiative’s 2016 goals are to increase program participation and promote education and energy
saving ideas that result in energy-efficient, conservation-oriented behaviors and choices. In addition to
producing and distributing educational materials, the initiative will manage the company’s new
Educational Distribution Program responsible for distributing educational measures that have associated savings. Examples of activities conducted under the Education Distribution Program include LED
lighting education, distribution of LED bulbs to customers, the SEEK, and the Drying Rack Project.
The new Residential Kit Program proposed for 2016 will also be under the Educational
Distribution program.
Other Programs and Activities Idaho Power Company
Page 142 Demand-Side Management 2015 Annual Report
The initiative will continue to work with the PPG to explore behavioral program opportunities that may
include enhancement to kit programs, increased promotion of myAccount, home energy reports, or a
pilot program to test other behavioral messages.
Commercial Education
Since 2008, Commercial Education activities have informed and educated commercial customers
regarding energy efficiency, increased awareness of and participation in existing commercial energy
efficiency and demand response programs, and enhanced customer satisfaction regarding the company’s energy efficiency initiatives.
The primary goal is to educate and support trade allies and key stakeholders working in the energy
efficiency market by emphasizing building strategic relationships. Additionally, program specialists
work closely with Idaho Power CRs assigned to commercial market segments to capitalize on their
established relationships with customers.
Commercial Education includes the distribution of informational materials to trade allies and other
market players who, in turn, support and promote Idaho Power’s energy efficiency programs. CRs
conduct site visits to educate customers on energy-saving opportunities at their business and meet with
design professionals.
In 2015, Idaho Power carried out its plan to capitalize on effective customer projects by developing three 2015 success stories highlighting customers’ energy efficiency projects for posting on
Idaho Power’s website. Copies of two success stories posted on the website in 2015 are provided in
Supplement 2: Evaluation. The third completed 2015 success story is scheduled to post in 2016.
Other educational/outreach activities included an August and a March ENERGY@WORK newsletter
created and mailed to all commercial customers. These newsletters contained business-specific articles of interest, with an emphasis on energy efficiency. Idaho Power’s customer newsletter, Connections,
is distributed monthly in customers’ bills. In 2015, two editions were devoted exclusively to energy
efficiency content.
Raising the knowledge level of commercial customers in the wise use of energy in their daily operations
is important to the continued success of Idaho Power’s commercial energy efficiency programs. Educating commercial customers requires working with and supporting multiple stakeholders and
organizations. Examples of key stakeholders include the IDL, BOMA, US Green Building Council,
ASHRAE, IBOA, and the IFMA Northern Rockies Chapter. Through funding provided by Idaho Power,
the IDL performs several tasks aimed at increasing the energy efficiency knowledge of architects,
engineers, trade allies, and customers. Specific activities include sponsoring a BSUG, conducting Lunch & Learn sessions held at various design and engineering firms, and offering a TLL. The TLL gives
customers access to equipment that enables them to measure and monitor energy consumption on
various systems within their operation.
In 2015, Idaho Power supported two organizations that provide professional accreditation to their
members. The IBOA offers Building Operator Certification to train building operators in the energy efficiency operation of their facilities. Certification includes multiple trainings on various topics.
The IFMA teaches four modules of its Facility Management Professional (FMP) credential. The FMP
training equips facility managers with the knowledge and skills to promote, justify, and implement
sustainable and energy efficiency projects and programs within their facilities.
Idaho Power Company Other Programs and Activities
Demand-Side Management 2015 Annual Report Page 143
Plans for 2016 include 1) working with Idaho Power marketing specialists to increase customer
awareness of the company’s energy efficiency programs and their specific offerings; 2) coordinating
training opportunities for CRs and trade allies to increase their energy expertise; 3) continuing to support
key stakeholders that train, educate, and support the advancement of energy efficiency practices; 4) conducting outreach and education activities through the IDL; 5) supporting customers via facility
walk-throughs, including energy audits; and 6)implementing an electronic quarterly newsletter for large
commercial and industrial customers.
Regional Technical Forum
The BPA and the NWPCC established the RTF in 1999. Since 2004, Idaho Power has supported the
RTF by providing annual financial support, regularly attending monthly meetings, and participating on
various sub-committees.
The forum’s purpose is to advise the BPA; the NWPCC; the region’s utilities; and organizations, including NEEA and the Energy Trust of Oregon; on technical matters related to energy efficiency.
Activities include the development of standardized protocols for verifying and evaluating energy savings
and tracking conservation and resource goals. Additionally, the RTF provides feedback and suggestions
for improving the effectiveness of regional energy efficiency programs. The RTF also recommends a list
of eligible energy efficiency measures and the estimated savings associated with those measures. Idaho Power uses the information provided by the RTF when conducting research and analysis on new
and current measures. The RTF meets monthly to review and provide comments on analyses and other
materials prepared by the NWPCC, BPA staff, and RTF contractors. Idaho Power uses the savings
estimates and calculations provided by the RTF when applicable to the Idaho climate zones and load
characteristics. In 2015, Idaho Power staff participated in all of the RTF’s meetings, the Implementers Group subcommittee, and the RTF Policy Advisory Committee.
In 2015, the RTF’s finalized quality control reviews on several measures and their associated support
workbooks, specifically, for residential weatherization-single family and residential HVAC measures.
The RTF also updated savings and assumptions for several measures including residential lighting,
refrigerator/freezer decommissioning, and residential clothes washers. More information regarding changes impacting Idaho Power’s current measures are in each program’s Cost-Effectiveness section.
Throughout 2015, Idaho Power analysts participated in the RTF’s Implementers Group subcommittee
monthly meetings. The meetings provide a summary of the recent RTF meetings and actions, and alert
implementers of any upcoming RTF decision that may affect programs. The group also informs the RTF
if there is any measure specification that might limit feasibility.
Idaho Power provided home energy audit results and pre- and post-weatherization billing data for over
150 manufactured homes weatherized as part of Idaho Power’s WAQC and Weatherization Solutions
for Eligible Customers programs. The data supported a request by RTF members to validate the existing
manufactured home calibration using other data sets available in the region. The resulting analysis using
Idaho Power data validated the previous energy model calibration and the RTF appreciated the provided data.
At the end of 2015, an Idaho Power analyst was selected to be a voting member of the RTF.
An Idaho Power representative will serve on the RTF for a three-year term, effective January 2016.
Other Programs and Activities Idaho Power Company
Page 144 Demand-Side Management 2015 Annual Report
University of Idaho Integrated Design Lab
Idaho Power is a founding supporter of the IDL. The IDL is dedicated to the development of high performance energy-efficient buildings in the Intermountain West. Idaho Power has worked with the lab
since its inception in 2004 as part of efforts to educate customers about the value of energy efficiency to
businesses, as well as to the businesses’ customers. In 2015, Idaho Power entered into an agreement
with the IDL to perform the following tasks.
Building Metrics Labeling
The goal of this task was to expand on the task that began in 2012 with the development of the Building Metrics Labeling (BML) sheet, a graphical display of four building metrics on a single sheet. The metrics displayed are Energy Use Intensity, ENERGY STAR® score, Walkability, and Space Daylit
Area. The purpose of the BML sheet is to increase awareness of building energy use and promote energy
efficiency during the sale or lease of commercial properties. The final version of the BML tool became
available for public use in early 2014.
The IDL continued support, promotion, and improvement of the sheet in 2015. The tool was discussed and/or flyers were distributed at twenty Lunch & Learn presentations to architecture or engineering
firms and organizations, multiple Central Addition Planning meetings hosted by the US Green Building
Council (USGBC), six BSUG events, a presentation to the mayor and Planning and Development
Services staff at the City of Boise, and multiple presentations to real estate brokers and property managers. The report is located in the IDL section of Supplement 2: Evaluation.
Lunch & Learn
The goal of the Lunch & Learn task was to educate architects, engineers, and other design and
construction professionals about energy efficiency topics through a series of educational lunch sessions.
In 2015, the IDL scheduled 20 technical training lunches in Boise, Pocatello, Ketchum, and Idaho Falls.
The trainings were coordinated directly with architecture and engineering firms and organizations and
were attended by a total of 321 architects, engineers, interior designers, project managers, and others.
Sixteen sessions were offered in Boise, one in Pocatello, two in Ketchum, and one in Idaho Falls.
The topics of the lunch sessions (and quantity of each) were: Deep Retrofits on Historic Projects (1),
IECC for Industrial Buildings (1), Radiant System Design Considerations (1), Daylight Sensing Electric
Lighting Controls (2), Architectural HVAC Integration Strategies (2), Integrated Design Case Studies
(2), Daylight in Buildings: Schematic Design (1), Daylight in Buildings: Getting the Details Right (3), Benchmarking and Energy Goal Setting (2), Adding to Zero: Chemeketa Community College’s Path to
Net Zero (1), Occupant Customer Experience (1), Operations and Maintenance Strategies (1),
Boise Green Building Code and Idaho Power Efficiency Programs (1), and The Importance of Building
Performance Modeling for Architects (1). The report is located in the IDL section of Supplement 2: Evaluation.
Building Simulation Users Group
The goal of this task was to facilitate the Idaho Building Simulation Users Group (BSUG), which is
designed to improve the energy efficiency-related simulation skills of local design and
engineering professionals.
Idaho Power Company Other Programs and Activities
Demand-Side Management 2015 Annual Report Page 145
In 2015, 7 monthly BSUG sessions were hosted by the IDL. The sessions were made available remotely
and were attended by 86 professionals in person and 230 professionals remotely. Evaluation forms were
completed by attendees for each session. On a scale of 1 to 5, with 5 being excellent and 1 being poor,
averaging results from all seven questions, the average session rating was 4.1 for 2015.
Finally, each presentation was archived on the BSUG 2.0 website along with general BSUG-related
content. The BSUG 2.0 site logged 1,809 page views with 651 specific to Idaho users in 2015.
The report is located in the IDL section of Supplement 2: Evaluation.
Foundational Services
The goal of this task was to provide energy efficiency technical assistance and project-based training to
building industry professionals and customers. When the IDL receives requests for their involvement in building projects, the projects are categorized into one of three types. Phase I projects are simple requests that can be addressed with minimal IDL time. Phase II projects are more complex requests that
require more involvement and resources from the lab. Phase III projects are significantly more complex
and must be co-funded by the customer.
The Simulation Quality Assurance task combined into the Foundational Services task in 2015. The goal of this task was to provide energy simulation QA by conducting pre- and post-measurements and verifications to compare modeled savings to realized savings on selected projects. The IDL
accomplished this by reviewing energy simulation techniques used to estimate facility consumption,
conducting on-site measurements used to calibrate and validate the energy model, performing energy
management system data extraction, analyzing actual bill and weather data, and creating a report detailing findings and lessons learned from each project. In the past, the Simulation Quality Assurance projects often overlapped into the Foundational Services task when the scope of work was larger than
the Simulation Quality Assurance task. Idaho Power and IDL determined the additional task was not
warranted because the services can be covered in Foundational Services.
In 2015, the IDL provided technical assistance on a total of 55 projects in the Idaho Power service area. There were 47 Phase I projects, two Phase II projects, and one Phase III project. An additional five projects currently in early stages, and the full scope of work is yet to be determined. Overall,
54 percent of the projects were on new buildings and 46 percent were on existing buildings. The report
is located in the IDL section of Supplement 2: Evaluation.
Building Efficiency Verification
The goal of this task was to continue random installation verification of over 10 percent of Building
Efficiency applications provided incentives. This consisted of conducting a full review of documentation and complete on-site inspections to validate whether noted systems and components had been installed.
The purpose of this verification was to confirm program guidelines and requirements were adequately
facilitating participants to provide accurate and precise information with regard to energy efficiency
measure installations.
This task also included the review of all daylight photo-control incentives to verify site conditions and improve the quality of design and installation.
The IDL completed on-site field verifications for the Building Efficiency program as summarized in the
Building Efficiency program’s Customer Satisfaction and Evaluations section presented earlier in this
Other Programs and Activities Idaho Power Company
Page 146 Demand-Side Management 2015 Annual Report
Demand-Side Management 2015 Annual Report. The report is located in the IDL section of
Supplement 2: Evaluation.
Tool Lending Library
The goal of this task was to operate and maintain a measurement equipment TLL, including a web-based
equipment tool loan-tracking system, and provide technical training on how each tool is intended to be used.
The inventory of the TLL now consists of over 900 individual pieces of equipment. The tools are
available for customers, engineers, architects, and contractors in Idaho Power’s service area to borrow at
no cost to aid in the evaluation of energy efficiency projects and equipment they are considering.
There were 56 tool loan requests in 2015, which included a total of 317 tools loaned. The tools were loaned to 31 unique users,including engineering firms, equipment representatives, educational institutions, industrial plants, and office/commercial facilities. The report is located in the IDL section of
Supplement 2: Evaluation.
Heat Pump Calculator/Climate Design Tools
The goal of this task was to develop an Excel-based heat pump analysis tool to calculate energy usage
and savings based on site-specific variables for commercial buildings. IDL identified a lack of
sophisticated heat pump energy-use calculators available with the capability of comparing the energy use of heat pumps in commercial buildings against other technologies in a quick, simple fashion.
The tool was initially developed in 2013 and underwent user testing in 2014. In 2015, further testing was
done by comparing results from the calculator to results obtained from myriad eQuest energy
simulations. Feedback from validation testing was integrated into the current version of the tool,
including an improved user interface and the ability to integrate TMY3 weather files for locations where that data is available. A few years ago, the IDL completed a set of Climate Design Tools intended to
inform sustainable design and calculate the impacts of five innovative types of systems: earth tubes,
passive heating, cross ventilation, stack ventilation, and night flush ventilation/thermal mass. As part of
the 2015 scope for this task, the IDL completed the initial integration of these five tools into the
Heat Pump Calculator. This unification produced a single platform life-cycle analysis tool for several energy efficiency measures not currently well supported with other tools in the industry. The report for
this task is located in the IDL section of Supplement 2: Evaluation.
Residential Heat Pump Calculator
In 2015, the IDL enhanced the 2014 computer-based residential energy calculator. This tool calculates
energy consumption for residential houses. It has the ability to accept various descriptive user inputs—
for example, attic insulation and window performance in an existing house. Users can compare the energy consumption of a house with various types of heating and cooling systems. Idaho Power and the IDL will evaluate the tool in 2016 to determine needed enhancements.
Residential WHF
The IDL released The 2015 Task #9: Technical Assistance—Whole House Fan Report (#1408-031-01)
October 14, 2015. The report is located in the IDL section of Supplement 2: Evaluation.
In 2015, the IDL investigated WHFs at the request of Idaho Power. These high-volume, ceiling-mounted
exhaust fans are used to displace mechanical cooling systems. Typical fan blade diameters range
Idaho Power Company Other Programs and Activities
Demand-Side Management 2015 Annual Report Page 147
generally from 24 to 42 inches. Depending on the size installed, the WHFs’ exhausted air ranges from
3,000 to 10,000 cubic feet per minute (CFM). WHFs are mounted in the ceiling and move exhaust air
from the conditioned space directly into the attic while drawing cooler outdoor air into the home through
open windows. WHFs are a viable option where cooler dry air is available in evening hours during the cooling season.
Commercial Real Estate Support
This task’s goal was to provide technical support to the commercial real estate market. IDL worked with
Greensteps in 2015 to continue support of the Kilowatt Crackdown participants. IDL’s role was to audit
buildings, provide audit reports, and provide technical support at follow-up meetings. IDL also worked
with building staff to specify energy efficiency projects and ENERGY STAR certification to eligible buildings.
IBOA and IFMA Organization/Chapter Support
The goal of this task was to provide technical support to the local IBOA and IFMA organizations to help
them succeed and meet their goals.
The current contract between Idaho Power and the IDL will extend into 2016 for Foundational Services
and Commercial Real Estate Support. In 2016, the IDL will continue or expand work on the BML
sheets, Lunch & Learn sessions, BSUG, Foundational Services, Building Efficiency Verification, TLL, and Heat Pump Calculator. IDL will also evaluate new tasks in 2016 for potential addition to
the contract.
Local Energy Efficiency Funds
The purpose of Local Energy Efficiency Funds (LEEF) is to provide modest funding for short-term
projects and activities that do not fit within other categories of energy efficiency programs but still
provide energy savings or a defined benefit to the promotion of energy-efficient behaviors or activities.
Idaho Power received two applications for LEEF in 2015.
A local insulated stone manufacturer submitted an application regarding energy efficient upgrades to be included in a new facility they were renovating for their expanded operations. Idaho Power personnel
met with the company at their Meridian office and discussed their energy efficiency potential. One of
the primary measures they discussed was energy savings resulting from increased insulation values
associated with the insulated stone product they manufacture. Data was requested to explore
cost-effectiveness; however, sufficient data was unavailable to complete the analysis. It was found however, that most measures they were considering were available for incentive through existing
commercial incentives programs, and they were directed to those resources.
The second project was submitted by a homeowner regarding potential lighting upgrades and more
energy-efficient behavior. Brief follow-up revealed the energy-efficient light bulb replacement project
was seen as standard practice and not appropriate for LEEF. The applicant was directed to residential energy efficiency resources found on Idaho Power’s web-site.
Other Programs and Activities Idaho Power Company
Page 148 Demand-Side Management 2015 Annual Report
Building-Code Improvement Activity
Since 2005, the State of Idaho has been on a cycle of adopting a state-specific version of the IECC. The Idaho Building Code Board convened another Energy Code Collaborative in late 2015 in an effort
to address implementation of the new series of building-related codes.
The Idaho Building Code Board requested the collaborative review the 2015 codes and suggest
recommendations to the board regarding adoption of codes. The first meeting occurred on
December 2, 2015.
Idaho Power participated and offered support in those collaborative meetings, which included members
of the building industry, local building officials, code development officials, and other interested
stakeholders. The Energy Code Collaborative is an ongoing collaborative in which Idaho Power
participates. Additional meetings are scheduled in 2016.
Idaho Power’s Internal Energy Efficiency Commitment
Idaho Power continued to upgrade the company’s substation buildings across the service area, replacing
old black built-up roofs with white metal roofs for reflection purposes. CHQ projects continued in 2015.
The company remodeled the sixth and seventh floors of the CHQ, and exchanged the old T12 parabolic lighting fixtures with T8 lighting. Remodels continued to incorporate energy efficiency items, such as lower partitions, lighting retrofits, and lighting controls. In 2016, Idaho Power will continue with the
eighth floor CHQ remodel. In 2017, the remodeling projects in Idaho Power’s downtown building will
finish with the completion of the ninth floor of the CHQ.
Through the Sustainability Initiative Project implemented in 2012, Idaho Power has helped fund and execute sustainable, employee-driven initiatives aimed at increasing efficiencies and lowering company
costs. Each year, the Sustainability team puts out a call for projects. Qualifying initiatives must
demonstrate a financial benefit to the company or an environmental or social gain, or preferably both.
Approved projects are given financial assistance through “incubation funding,” and the Sustainability
team provides consulting services—if necessary—to speed implementation. A new document, available in print and online, catalogues three years of sustainability initiatives, with a brief description of each.
From 2012’s Greenleaf wet meadows project to last year’s rollout of electric vehicles and charging
stations, all 26 initiatives are listed at
idahopower.com/pdfs/AboutUs/sustainability/Sustain_Projects.pdf.
As in past years, employee-suggested sustainability initiative projects yielded annual energy savings. Lighting in the Emmett Operations Center garage was changed from mercury vapor to T8 lamps,
occupancy sensors were installed in the records reference stacks at the Records Center, and building
modifications were made to the Investment Recovery facility, resulting in heating and
electricity savings.
A major sustainability initiative was the purchase of two Chevy Volt hybrid plug-in electric vehicles (EV) for the Twin Falls and Pocatello service areas and the establishment of an employee workplace EV
charging center at CHQ. Idaho Power installed a variety of models of EV charging stations to promote
awareness, use, and information dissemination about EVs. Employees now have the opportunity to park
and charge their EV while at work. In addition to adding more EVs to the Idaho Power fleet, employee
use of EVs will further promote the financial and environmental benefits of EVs.
Idaho Power Company Other Programs and Activities
Demand-Side Management 2015 Annual Report Page 149
With an estimated 300,000 kWh saved annually at the Boise Operations Center with the most recent
energy efficiency measures, in 2016 Idaho Power will redesign the HVAC delivery system for the
Maintenance and Electrical Shops building with construction following in 2017. Because of the dated
system and equipment, Idaho Power estimates saving a minimum 300,000 kWh in the coming years.
Idaho Power’s internal energy efficiency projects and initiatives are funded by non-rider funds.
Other Programs and Activities Idaho Power Company
Page 150 Demand-Side Management 2015 Annual Report
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Idaho Power Company Regulatory Overview
Demand-Side Management 2015 Annual Report Page 151
REGULATORY OVERVIEW
Idaho Power believes there are three essential components of an effective regulatory model for
DSM: 1) the timely recovery of DSM program costs, 2) the removal of financial disincentives,
and 3) the availability of financial incentives. By working with its stakeholders and regulators through negotiations and filings, Idaho Power continues to seek to move DSM regulatory treatment toward
achieving all of these goals.
Timely Recovery of DSM Program Costs: Energy Efficiency Rider
and Prudence Determination of Expenditures
Since 2002, Idaho Power has recovered most of its DSM program costs through the Rider with the intended result of providing a more timely recovery of DSM costs. In addition, since January 1, 2012, funding of Idaho demand response program incentives is included in base rates and tracked in the annual
PCA mechanism.
Annual DSM Expense Review Filing and Order No. 33365
On March 13, 2015, Idaho Power filed Case No. IPC-E-15-06 with the IPUC requesting an order finding
the company had prudently incurred $33,495,385 in DSM expenses in 2014, including $25,554,688 in
Rider expenses and $7,940,697 in demand response program incentive expenses. The filing included three reports: Demand-Side Management 2014 Annual Report, Supplement 1: Cost-Effectiveness,
and Supplement 2: Evaluation. Due to previous IPUC decisions in Order Nos. 32667, 32690, and 32953
to decline Idaho Power’s request to deem prudent the increases in the company’s Rider-funded
labor-related expenses for 2011and 2012, Idaho Power did not request a prudence determination for
labor related expenses of $338,707 in the 2014 filing. The 2014 labor-related expenses of $338,707 bring the cumulative balance of increases in Rider-funded labor-related expenses to $871,551 through
2014. In Order No. 33365, dated August 28, 2015, the IPUC deemed $33,495,385 as prudently incurred.
Energy Efficiency Rider-Funds Transfer
On April 15, 2015, Idaho Power filed the annual PCA Case No. IPC-E-15-14 with the IPUC. As part of
that case, the company proposed that the commission approve a transfer of $3,970,036 from the
Idaho Rider to customers as a credit, or reduction, in the 2015/2016 PCA on customers’ bills.
This adjustment is needed to maintain the revenue neutrality associated with the June 2014 update to the normalized level of net power supply expense included in base rates approved by Order No. 33000.
In Order No. 33306, the commission approved the transfer.
Removal of Financial Disincentives: Fixed-Cost Adjustment
To address the removal of financial disincentives, Idaho Power has in place a fixed-cost adjustment
(FCA) mechanism in Idaho. Under the FCA, rates for Idaho residential and small general service
customers are adjusted annually up or down to recover or refund the difference between the fixed costs
authorized by the IPUC in the most recent general rate case and the fixed costs Idaho Power actually received the previous year through actual energy sales. This mechanism removes the financial disincentive that exists when Idaho Power promotes energy efficiency programs designed to reduce
customer usage. The FCA addresses that, for residential and small general service customers, a large
percentage of fixed costs are recovered through their volumetric energy charges.
Regulatory Overview Idaho Power Company
Page 152 Demand-Side Management 2015 Annual Report
On May 6, 2015, the IPUC issued Order No. 33295 approving a settlement stipulation that changed the
calculation of the FCA. In compliance with the order, beginning in 2015, the calculation of the FCA
replaces weather-normalized sales with actual sales.
On May 19, 2015, the IPUC issued Order No. 33302 approving the company’s request to implement FCA rates beginning June 1, 2015, for the 2014 fixed-cost deferrals. The overall rate adjustment was a
0.35 percent increase for residential and small general-service customers to collect a combined
$16.9 million. This adjustment was an increase of $2 million from the previous year’s FCA.
Residential customers pay an FCA of 0.3258 cents per kWh, while small general service customers pay
an FCA of 0.4099 cents per kWh. The rate will be in place until May 31, 2016.
Promotion of Energy Efficiency through Electricity Rate Design
Idaho Power believes rates offered to customers should reflect their cost of service to provide cost-based
price signals and encourage the wise and efficient use of energy.
The above-mentioned FCA settlement stipulation also stated:
Absent the FCA, the Parties agree that current rate design causes a financial disincentive for the
Company to pursue all cost-effective demand-side management. Consequently, the Parties agree
to consider modified rate design for residential and small general service customers. This may
include, but is not limited to, reduced energy charges, increased monthly service charges, and the introduction of demand charges for these rate classes.
Idaho Power is committed to working with its stakeholders to help it determine how these changes to
rate design for the company’s residential and small general service customer classes might be best
structured and implemented.
Since 2012, Idaho Power has offered a Time-of-Day (TOD) Pilot pricing plan to residential customers in Idaho. The overall goal of this TOD pricing plan is to use the AMI system to offer customers a choice of
pricing plans while providing them with tools to manage their energy usage, provide the company with
the opportunity to further study the effects of a time-variant rate on customers’ usage, and help shape the
company’s future communication efforts. The plan provides participants the opportunity to shift their
usage from higher-priced, on-peak time periods to lower-priced, off-peak time periods and possibly lower their bills. As of the end of 2015, over 1,500 Idaho customers were TOD plan participants.
A description of this plan is at Idaho Power’s website (idahopower.com/TOD).
Idaho Power Company Appendices
Demand-Side Management 2015 Annual Report Page 153
APPENDICES
This report includes five appendices. Appendix 1 contains financial information for 2015, showing the
beginning balance, ending balance, and the expenditures for the Idaho and Oregon Riders and NEEA
payments and credits. Appendix 2 also contains financial information showing expenses by funding source for each of Idaho Power’s energy efficiency and demand response programs or activities.
Appendix 3 shows participation, UC, TRC, energy and demand savings, measure life, and levelized
costs for Idaho Power’s current energy efficiency programs and activities for 2015. Appendix 4 shows
similar data as Appendix 3 but also includes data for past years’ program performance and B/C ratios
from the UC and TRC perspectives for active programs. Appendix 5 contains program savings and costs separated into Idaho Power’s Idaho and Oregon jurisdictions and by funding source. In these
appendices, the data has been rounded to the nearest whole unit, which may result in minor rounding
differences.
Additional information is contained in the supplements provided in separate documents in two formats. Supplement 1: Cost-Effectiveness contains detailed cost-effectiveness information by program and energy-savings measure. Provided in Supplement 1 are the B/C ratios from the UC, TRC, RIM, and PCT
perspectives. The 2015 DSM Detailed Expenses by program table reports expenses by funding source
and separates the company’s DSM expenses by expense type, incentive expenses, labor/administration,
materials, other expenses, and purchased services. Supplement 2: Evaluation contains copies of
Idaho Power’s third-party evaluations and reports. A CD is attached in Supplement 2 and contains copies of NEEA Market Effects Evaluations. A searchable, linked table with the title, study manager,
evaluation type, and other information are included with each supplement.
Appendices Idaho Power Company
Page 154 Demand-Side Management 2015 Annual Report
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Idaho Power Company Appendices
Demand-Side Management 2015 Annual Report Page 155
Appendix 1. Idaho Rider, Oregon Rider, and NEEA payment amounts (January–December 2015)
Idaho Energy Efficiency Rider a
2015 Beginning Balance ................................................................................................$ (782,231)
2015 Funding plus Accrued Interest as of 12-31-15 ................................................................ 39,800,889
Total 2015 Funds ................................................................................................................................ 39,018,658
2015 Expenses as of 12-31-15 ................................................................................................ (28,494,548)
Rider Transfer to PCA (IPUC Order 33306) ................................................................ (3,970,036)
Ending Balance as of 12-31-2015 ................................................................................................ $ 6,554,074
2015 Beginning Balance ................................................................................................$ (3,907,536)
2015 Funding plus Accrued Interest as of 12-31-15 ................................................................ 1,149,169
Total 2015 Funds ................................................................................................................................ (2,758,367)
2015 Expenses as of 12-31-15 ................................................................................................ (1,724,118)
Ending Balance as of 12-31-2015 ................................................................................................ $ (4,482,485)
NEEA Payments
2015 NEEA Payments as of 12-31-2015 ................................................................................................$ 2,582,919
Total ................................................................................................................................ $ 2,582,919
a Liability accounts
Appendices Idaho Power Company
Page 156 Demand-Side Management 2015 Annual Report
Appendix 2. 2015 DSM Expenses by funding source (dollars)
Sector/Program Idaho Rider Oregon Rider Non-Rider Funds Total
Energy Efficiency/Demand Response
Residential
A/C Cool Credit ................................................................$ 659,471 $ 45,825 $ 443,639 $ 1,148,935
Easy Savings ................................................................0 0 127,477 127,477
Educational Distributions ................................432,185 0 0 432,185
Energy Efficient Lighting ................................1,997,292 60,800 5,291 2,063,383
Energy House Calls ................................194,939 15,057 4,108 214,103
ENERGY STAR Homes Northwest ................................646,991 2,692 3,990 653,674
Heating & Cooling Efficiency Program/DHP Pilot 583,663 25,186 17,520 626,369
Home Energy Audit ................................192,873 0 9,084 201,957
Home Improvement Program ................................259,898 0 12,611 272,509
Oregon Residential Weatherization ................................0 5,341 467 5,808
Rebate Advantage ................................................................80,243 4,351 843 85,438
See ya later, refrigerator ................................212,674 11,497 3,007 227,179
Shade Tree Program ................................99,672 (66) 5,786 105,392
Simple Steps, Smart Savings /Home Products Program 130,575 6,676 1,845 139,096
Weatherization Assistance for Qualified Customers 0 0 1,315,032 1,315,032
Weatherization Solutions for Eligible Customers 1,204,147 0 39,122 1,243,269
Commercial/Industrial
Building Efficiency ................................................................2,128,309 16,075 17,617 2,162,001
Custom Efficiency ................................................................8,345,435 604,636 62,558 9,012,628
Easy Upgrades ................................................................4,155,406 177,713 17,746 4,350,865
Flex Peak Program ................................86,445 219,654 286,773 592,872
Oregon Commercial Audit ................................0 4,251 0 4,251
Irrigation
Irrigation Efficiency Rewards ................................1,714,399 61,295 60,018 1,835,711
Irrigation Peak Rewards ................................1,018,139 222,614 6,018,079 7,258,831
Energy Efficiency/Demand Response Total $ 24,142,755 $ 1,483,597 $ 8,452,611 $ 34,078,964
Market Transformation
NEEA ................................................................2,453,773 129,146 0 2,582,919
Market Transformation Total $ 2,453,773 $ 129,146 $ 0 $ 2,582,919
Other Programs and Activities
Residential
Residential Energy Efficiency Education Initiative 127,817 7,391 14,695 149,903
Commercial/Industrial
Commercial Education ................................61,755 3,262 232 65,250
Other
Energy Efficient Direct Program Overhead 231,713 12,967 28,179 272,858
Other Programs and Activities Total $ 421,285 $ 23,620 $ 43,105 $ 488,011
Indirect Program Expenses
Commercial/Industrial Energy Efficient Overhead 141,066 11,387 66,558 219,012
Energy Efficient Accounting & Analysis ................................710,564 41,196 224,299 976,059
Energy Efficiency Advisory Group ................................24,976 1,360 857 27,193
Residential Energy Efficient Overhead ................................584,299 33,036 34,839 652,174
Special Accounting Entries ................................ 15,830 775 0 16,605
Indirect Program Expenses Total $ 1,476,735 $ 87,755 $ 326,553 $ 1,891,042
Grand Total $ 28,494,548 $ 1,724,118 $ 8,822,269 $ 39,040,935
Idaho Power Company Appendices
Demand-Side Management 2015 Annual Report Page 157
Appendix 3. 2015 DSM program activity
Total Costs Savings Nominal Levelized Costsa
Program Participants Utilityb Resourcec
Annual Energy (kWh)
Peak Demandd (MW)
Measure Life (Years) Utility ($/kWh)
Total Resource ($/kWh)
Demand Response
A/C Cool Credit ................................homes $ 1,148,935 $ 1,148,935 n/a 36 n/a n/a n/a
Flex Peak Program ................................sites 592,872 592,872 n/a 26 n/a n/a n/a
Irrigation Peak Rewards ................................service points 7,258,831 7,258,831 n/a 305 n/a n/a n/a
Total ................................................................................................................................ $ 9,000,638 $ 9,000,638 n/a 367
Energy Efficiency
Residential
Easy Savings ................................................................kits $ 127,477 $127,477 624,536 10 $ 0.021 $ 0.021
Educational Distributions ................................kits/bulbs 432,185 432,185 1,669,495 10 0.026 0.026
Energy Efficient Lighting ................................bulbs 2,063,383 4,428,676 15,876,117 10 0.013 0.028
Energy House Calls ................................homes 214,103 214,103 754,646 18 0.020 0.020
ENERGY STAR Homes Northwest ................................homes 653,674 1,412,126 773,812 36 0.046 0.099
ENERGY STAR Homes Northwest (gas fuel) homes 46,872
Heating & Cooling Efficiency Program/DHP Pilot projects 626,369 2,064,055 1,502,172 20 0.028 0.092
Home Energy Audit ................................audits 201,957 236,706 136,002 10 0.151 0.170
Home Improvement Program ................................projects 272,509 893,731 303,580 45 0.046 0.152
Oregon Residential Weatherization ................................homes 5,808 10,388 11,910 30 0.028 0.050
Rebate Advantage ................................homes 85,438 117,322 358,683 25 0.014 0.020
See ya later, refrigerator® ................................refrigerators/freezers 227,179 227,179 720,208 6 0.048 0.048
Simple Steps, Smart Savings /Home Products Program appliances/showerheads 139,096 408,032 770,822 10 0.018 0.054
Weatherization Assistance for Qualified Customers homes/non-profits 1,315,032 2,119,801 550,021 25 0.145 0.235
Weatherization Solutions for Eligible Customers homes 1,243,269 1,243,269 432,958 25 0.175 0.175
Sector Total $ 7,607,478 $13,935,050 24,531,834 12 $ 0.028 $ 0.052
Commercial
Building Efficiency ................................projects 2,162,001 6,293,071 23,232,017 12 0.008 0.024
Custom Efficiency ................................projects 9,012,628 20,533,742 55,247,192 11 0.016 0.035
Easy Upgrades ................................................................1,projects 4,350,865 7,604,200 23,594,701 12 0.017 0.029
Sector Total $ 15,525,494 $ 34,431,013 102,073,910 11 $ 0.014 $ 0.031
Irrigation
Irrigation Efficiency Rewards ................................projects 1,835,711 9,393,842 14,027,411 8 0.016 0.085
Sector Total $ 1,835,711 $ 9,393,842 14,027,411 8 $ 0.016 $ 0.085
Energy Efficiency Portfolio Total $ 24,968,682 $ 58,305,905 140,633,155 11 $ 0.017 $ 0.039
Appendices Idaho Power Company
Page 158 Demand-Side Management 2015 Annual Report
Appendix 3.
Total Costs Savings Nominal Levelized Costsa
Program Participants Utilityb Resourcec
Annual Energy (kWh)
Peak Demandd (MW)
Measure Life (Years) Utility ($/kWh)
Total Resource ($/kWh)
Market Transformation
Northwest Energy Efficiency Alliance ................................................................$ 2,582,919 $ 2,582,919 21,900,000
Other Programs and Activities
Residential
Residential Energy Efficiency Education Initiative ................................................................149,903 149,903
Shade Tree Project................................trees 105,392 105,392
Commercial
Commercial Education Initiative ................................................................................................65,250 65,250
Oregon Commercial Audits ................................1 audits 4,251 4,251
Other
Energy Efficiency Direct Program Overhead ................................................................272,858 272,858
Total Program Direct Expense $ 37,149,894 $ 70,487,117 162,533,155 367
Indirect Program Expenses................................................................................................$ 1,891,042
Total DSM Expense $ 39,040,935
Levelized Costs are based on financial inputs from Idaho Power’s 2013 IRP, and calculations include line-loss adjusted energy savings.
b The Total Utility Cost is the cost incurred by Idaho Power to implement and manage a DSM program.
c The Total Resource Cost is the total expenditures for a DSM program from the point of view of Idaho Power and its customers as a whole.
d Demand response program reductions are reported with 9.7-percent peak loss assumptions.
1 Peak demand represents the peak performance of the program.
2 Savings claimed for Idaho gas-heated certified homes that were not provided a direct incentive payment by Idaho Power.
3 Custom Efficiency savings includes 19 Green Motors participants totaling 61,050 kWh of annual savings, not counted in project totals.
4 Irrigation Efficiency includes 32 Green Motors participants totaling 90,074 kWh of annual savings, not counted in project totals.
5
Idaho Power Company Appendices
Demand-Side Management 2015 Annual Report Page 159
Appendix 4. Historical DSM expense and performance, 2002–2015
Total Costs Savings and Demand Reductions Levilized Costs a Program Life Benefit/Cost Ratios b
Program/Year Participants Utility Cost c Resource Cost d Annual Energy (kWh)
Average Energy e (aMW)
Peak Demand f
(MW)
Measure Life (Years)
Total Utility ($/kWh)
Total Resource ($kWh) Utility Total Resource
Demand Response
A/C Cool Credit
2003 ................................204 $ 275,645 $ 275,645 0.0
2004 ................................420 287,253 287,253 0.5
2005 ................................2,369 754,062 754,062 3
2006 ................................5,369 1,235,476 1,235,476 6
2007 ................................13,692 2,426,154 2,426,154 12
2008 ................................20,195 2,969,377 2,969,377 26
2009 ................................30,391 3,451,988 3,451,988 39
2010 ................................30,803 2,002,546 2,002,546 39
2011 ................................37,728 2,896,542 2,896,542 24
2012 ................................36,454 5,727,994 5,727,994 45
2013 ................................n/a 663,858 663,858 n/a
2014 ................................29,642 1,465,646 1,465,646 44
2015 ................................29,000 1,148,935 1,148,935 36
Total ................................ $ 25,305,476 $ 25,305,475
Flex Peak Program
2009 ................................33 528,681 528,681 19
2010 ................................60 1,902,680 1,902,680 48
2011 ................................111 2,057,730 2,057,730 59
2012 ................................102 3,009,822 3,009,822 53
2013 ................................100 2,743,615 2,743,615 48
2014 ................................93 1,563,211 1,563,211 40
2015 ................................72 592,872 592,872 26
Total ................................ $ 12,398,611 $ 12,398,611
Irrigation Peak Rewards
2004 ................................58 344,714 344,714 6
2005 ................................894 1,468,282 1,468,282 40
2006 ................................906 1,324,418 1,324,418 32
2007 ................................947 1,615,881 1,615,881 37
2008 ................................897 1,431,840 1,431,840 35
Appendices Idaho Power Company
Page 160 Demand-Side Management 2015 Annual Report
Appendix 4. Historical DSM expense and performance, 2002–2015 (continued)
Total Costs Savings and Demand Reductions Levilized Costs a Program Life Benefit/Cost Ratios b
Program/Year Participants Utility Cost c Resource Cost d Annual Energy (kWh)
Average Energy e (aMW)
Peak Demand f
(MW)
Measure Life (Years)
Total Utility ($/kWh)
Total Resource ($/kWh) Utility Total Resource
Demand Response
Irrigation Peak Rewards
2009 ................................1,512 $ 9,655,283 $ 9,655,283 160
2010 ................................2,038 13,330,826 13,330,826 250
2011 ................................2,342 12,086,222 12,086,222 320
2012 ................................2,433 12,423,364 12,423,364 340
2013 ................................n/a 2,072,107 2,072,107 n/a
2014 ................................2,225 7,597,213 7,597,213 295
2015 ................................2,259 7,258,831 7,258,831 305
Total ................................ $ 70,608,981 $ 70,608,981
Residential Efficiency
Ductless Heat Pump Pilot
2009 ................................96 202,005 451,605 409,180 0.05 18 $ 0.031 $ 0.086
2010 ................................104 189,231 439,559 364,000 0.04 20 0.044 0.103
2011 ................................131 191,183 550,033 458,500 0.05 20 0.028 0.081
2012 ................................127 159,867 617,833 444,500 0.05 20 0.024 0.094
2013 ................................215 237,575 992,440 589,142 0.07 15 0.032 0.132
2014 ................................
Total ................................ 852 $ 1,231,307 $ 3,935,681 2,728,069 15 $ 0.044 $ 0.138
Easy Savings Kits
2015 ................................2,068 127,477 127,477
Total ................................ 2,068 $ 127,477 $ 127,477
Educational Distributions
2015 ................................28,197 432,185 432,185 1,669,495
Total ................................ $ 432,185 $ 432,185 1,669,495
Energy Efficiency Packets
2002 ................................2,925 755 755 155,757 0.02 7 0.001 0.001
Total ................................ 2,925 $ 755 $ 755 155,757 7 $ 0.001 $ 0.001
Energy Efficient Lighting
2002 ................................11,618 243,033 310,643 3,299,654 0.38 7 0.012 0.015
2003 ................................12,662 314,641 464,059 3,596,150 0.41 7 0.014 0.021
Idaho Power Company Appendices
Demand-Side Management 2015 Annual Report Page 161
Appendix 4. Historical DSM expense and performance, 2002–2015 (continued)
Total Costs Savings and Demand Reductions Levilized Costs a Program Life Benefit/Cost Ratios b
Program/Year Participants Utility Cost c Resource Cost d Annual Energy (kWh)
Average Energy e (aMW)
Peak Demand f
(MW)
Measure Life (Years)
Total Utility ($/kWh)
Total Resource ($/kWh) Utility Total Resource
Residential Efficiency
Energy Efficient Lighting
2004 ................................
2005 ................................43,760 $ 73,152 $ 107,810 1,734,646 0.20 7 $ 0.007 $ 0.010
2006 ................................178,514 298,754 539,877 6,302,794 0.72 7 0.008 0.014
2007 ................................219,739 557,646 433,626 7,207,439 0.82 7 0.012 0.017
2008 ................................436,234 1,018,292 793,265 14,309,444 1.63 7 0.011 0.013
2009 ................................549,846 1,207,366 1,456,796 13,410,748 1.53 5 0.020 0.024
2010 ................................1,190,139 2,501,278 3,976,476 28,082,738 3.21 5 0.020 0.031
2011 ................................1,039,755 1,719,133 2,764,623 19,694,381 2.25 5 0.015 0.024
2012 ................................925,460 1,126,836 2,407,355 16,708,659 1.91 5 0.012 0.025
2013 ................................1,085,225 1,356,926 4,889,501 9,995,753 1.14 8 0.016 0.058
2014 ................................1,161,553 1,909,823 7,148,427 12,882,151 1.47 8 0.018 0.066
2015 ................................1,343,255 2,063,383 4,428,676 15,876,117 1.81 10 0.013 0.028
Total ................................ 8,197,760 $ 14,390,263 $ 29,721,134 153,100,674 8 $ 0.014 $ 0.028 4.24 2.05
Energy House Calls
2002 ................................
2003 ................................420 167,076 167,076 602,723 0.07 20 0.023 0.023
2004 ................................1,708 725,981 725,981 2,349,783 0.27 20 0.025 0.025
2005 ................................891 375,610 375,610 1,775,770 0.20 20 0.017 0.017
2006 ................................819 336,701 336,701 777,244 0.09 20 0.035 0.035
2007 ................................700 336,372 336,372 699,899 0.08 20 0.039 0.039
2008 ................................1,099 484,379 484,379 883,038 0.10 20 0.045 0.045
2009 ................................1,266 569,594 569,594 928,875 0.11 20 0.052 0.052
2010 ................................1,602 762,330 762,330 1,198,655 0.14 20 0.054 0.054
2011 ................................881 483,375 483,375 1,214,004 0.14 20 0.027 0.027
2012 ................................668 275,884 275,884 1,192,039 0.14 18 0.016 0.016
2013 ................................411 199,995 199,995 837,261 0.10 18 0.016 0.016
2014 ................................297 197,987 197,987 579,126 0.07 18 0.030 0.030
2015 ................................362 214,103 214,103 754,646 0.09 18 0.020 0.020
Total ................................ 11,141 $ 5,155,440 $ 5,155,440 13,819,052 18 $ 0.032 $ 0.032 2.38 2.38
Appendices Idaho Power Company
Page 162 Demand-Side Management 2015 Annual Report
Appendix 4. Historical DSM expense and performance, 2002–2015 (continued)
Total Costs Savings and Demand Reductions Levilized Costs a Program Life Benefit/Cost Ratios b
Program/Year Participants Utility Cost c Resource Cost d Annual Energy (kWh)
Average Energy e (aMW)
Peak Demand f
(MW)
Measure Life (Years)
Total Utility ($/kWh)
Total Resource ($/kWh) Utility Total Resource
Residential Efficiency
ENERGY STAR Homes Northwest
2003 ................................ $ 13,597 $ 13,597 0
2004 ................................44 140,165 335,437 101,200 0.01 25 $ 0.103 $ 0.246
2005 ................................200 253,105 315,311 415,600 0.05 25 0.045 0.056
2006 ................................439 469,609 602,651 912,242 0.10 25 0.038 0.049
2007 ................................303 475,044 400,637 629,634 0.07 25 0.056 0.047
2008 ................................254 302,061 375,007 468,958 0.05 25 0.048 0.059
2009 ................................474 355,623 498,622 705,784 0.08 25 0.039 0.055
2010 ................................630 375,605 579,495 883,260 0.10 25 0.033 0.051
2011 ................................308 259,762 651,249 728,030 0.08 32 0.020 0.051
2012 ................................410 453,186 871,310 537,447 0.06 35 0.046 0.089
2013 ................................267 352,882 697,682 365,370 0.04 36 0.053 0.104
2014 ................................243 343,277 689,021 332,682 0.04 36 0.055 0.111
2015 ................................598 653,674 1,412,126 773,812 0.09 36 0.046 0.099
Total ................................ 4,170 $ 4,447,589 $ 7,442,146 6,854,019 36 $ 0.043 $ 0.072 2.38 1.42
ENERGY STAR Homes Northwest (gas heated)
2014 ................................282 195,372 0.04 22
2015 ................................69 46,872 0.09 22
Total ................................ 351 242,244
Heating & Cooling Efficiency Program/Ductless Heat Pump
2006 ................................ 17,444 17,444
2007 ................................4 488,211 494,989 1,595 0.00 18 27.344 27.710
2008 ................................359 473,551 599,771 561,440 0.06 18 0.073 0.092
2009 ................................349 478,373 764,671 1,274,829 0.15 18 0.034 0.054
2010 ................................217 327,669 1,073,604 1,104,497 0.13 20 0.025 0.083
2011 ................................130 195,770 614,523 733,405 0.08 20 0.018 0.056
2012 ................................141 182,281 676,530 688,855 0.08 20 0.018 0.066
2013 ................................210 329,674 741,586 1,003,730 0.11 20 0.022 0.050
2014 ................................230 362,014 1,247,560 1,099,464 0.13 20 0.022 0.075
2015 ................................427 626,369 2,064,055 1,502,172 0.17 20 0.028 0.092
Total ................................ 2,067 $ 3,481,357 $ 8,294,733 7,969,987 20 $ 0.036 $ 0.085 2.80 1.18
Idaho Power Company Appendices
Demand-Side Management 2015 Annual Report Page 163
Appendix 4. Historical DSM expense and performance, 2002–2015 (continued)
Total Costs Savings and Demand Reductions Levilized Costs a Program Life Benefit/Cost Ratios b
Program/Year Participants Utility Cost c Resource Cost d Annual Energy (kWh)
Average Energy e (aMW)
Peak Demand f
(MW)
Measure Life (Years)
Total Utility ($/kWh)
Total Resource ($/kWh) Utility Total Resource
Residential Efficiency
Home Energy Audit
2013 ................................$ 88,740 $ 88,740
2014 ................................354 170,648 170,648 141,077 10
2015 ................................251 201,957 201,957 136,002
Total ................................ 605 $ 461,345 $ 486,194 227,079 10
Home Improvement
2008 ................................282 123,454 157,866 317,814 0.04 25 $ 0.029 $ 0.037
2009 ................................1,188 321,140 550,148 1,338,876 0.15 25 0.019 0.032
2010 ................................3,537 944,716 2,112,737 3,986,199 0.46 45 0.016 0.035
2011 ................................2,275 666,041 2,704,816 917,519 0.10 45 0.038 0.155
2012 ................................840 385,091 812,827 457,353 0.05 45 0.044 0.093
2013 ................................365 299,497 1,061,314 616,044 0.07 45 0.025 0.090
2014 ................................555 324,717 896,246 838,929 0.10 45 0.020 0.055
2015 ................................408 272,509 893,731 303,580 0.03 45 0.046 0.152
Total ................................ 9,450 $ 3,337,165 $ 9,189,685 8,776,314 45 $ 0.024 $ 0.066 4.21 1.53
Oregon Residential Weatherization
2002 ................................24 (662) 23,971 4,580 25 0.010 0.389
2003 ................................ (943)
2004 ................................4 1,057 1,057
2005 ................................4 612 3,608 7,927 0.00 25 0.006 0.034
2006 ................................ 4,126 4,126
2007 ................................1 3,781 5,589 9,971 0.00 25 0.028 0.042
2008 ................................3 7,417 28,752 22,196 0.00 25 0.025 0.096
2009 ................................1 7,645 8,410 2,907 0.00 25 0.203 0.223
2010 ................................1 6,050 6,275 320 0.00 30 0.011 0.062
2011 ................................8 7,926 10,208 21,908 0.00 30 0.021 0.027
2012 ................................5 4,516 11,657 11,985 0.00 30 0.022 0.056
2013 ................................14 9,017 14,369 14,907 0.00 30 0.035 0.055
2014 ................................13 5,462 9,723 11,032 0.00 30 0.028 0.050
2015 ................................19 5,808 10,388 11,910 0.00 30 0.028 0.050
Total ................................ 82 $ 61,812 $ 138,133 119,643 30 $ 0.036 $ 0.080 2.89 1.29
Appendices Idaho Power Company
Page 164 Demand-Side Management 2015 Annual Report
Appendix 4. Historical DSM expense and performance, 2002–2015 (continued)
Total Costs Savings and Demand Reductions Levilized Costs a Program Life Benefit/Cost Ratios b
Program/Year Participants Utility Cost c Resource Cost d Annual Energy (kWh)
Average Energy e (aMW)
Peak Demand f
(MW)
Measure Life (Years)
Total Utility ($/kWh)
Total Resource ($/kWh) Utility Total Resource
Residential Efficiency
Rebate Advantage
2003 ................................73 $ 27,372 $ 79,399 227,434 0.03 45 $ 0.008 $ 0.022
2004 ................................105 52,187 178,712 332,587 0.04 45 0.010 0.034
2005 ................................98 46,173 158,462 312,311 0.04 45 0.009 0.032
2006 ................................102 52,673 140,289 333,494 0.04 45 0.010 0.027
2007 ................................123 89,269 182,152 554,018 0.06 45 0.010 0.021
2008 ................................107 90,888 179,868 463,401 0.05 45 0.012 0.025
2009 ................................57 49,525 93,073 247,348 0.03 25 0.015 0.029
2010 ................................35 39,402 66,142 164,894 0.02 25 0.018 0.031
2011 ................................25 63,469 85,044 159,325 0.02 25 0.024 0.033
2012 ................................35 37,241 71,911 187,108 0.02 25 0.012 0.024
2013 ................................42 60,770 92,690 269,891 0.03 25 0.014 0.021
2014 ................................44 63,231 89,699 269,643 0.03 25 0.014 0.020
2015 ................................58 85,438 117,322 358,683 0.04 25 0.014 0.020
Total ................................ 904 $ 757,638 $ 1,534,764 3,880,137 25 $ 0.014 $ 0.029 7.49 3.70
See ya later, refrigerator
2009 ................................1,661 305,401 305,401 1,132,802 0.13 8 0.041 0.041
2010 ................................3,152 565,079 565,079 1,567,736 0.18 8 0.054 0.054
2011 ................................3,449 654,393 654,393 1,712,423 0.20 8 0.046 0.046
2012 ................................3,176 613,146 613,146 1,576,426 0.18 8 0.046 0.046
2013 ................................3,307 589,054 589,054 1,442,344 0.16 6 0.061 0.061
2014 ................................3,194 576,051 576,051 1,390,760 0.16 6 0.062 0.062
2015 ................................1,630 720,208 0.08 6 0.048 0.048
Total ................................ 19,569 $ 3,530,303 $ 3,530,303 9,542,699 6 $ 0.068 $ 0.068 1.20 1.20
Simple Steps Smart Savings/Home Products Program
2007 ................................ 9,275 9,275 0
2008 ................................3,034 250,860 468,056 541,615 0.06 15
2009 ................................9,499 511,313 844,811 1,638,038 0.19 15 0.031 0.051
2010 ................................16,322 832,161 1,025,151 1,443,580 0.16 15 0.057 0.070
2011 ................................15,896 638,323 1,520,977 1,485,326 0.17 15 0.034 0.080
Idaho Power Company Appendices
Demand-Side Management 2015 Annual Report Page 165
Appendix 4. Historical DSM expense and performance, 2002–2015 (continued)
Total Costs Savings and Demand Reductions Levilized Costs a Program Life Benefit/Cost Ratios b
Program/Year Participants Utility Cost c Resource Cost d Annual Energy (kWh)
Average Energy e (aMW)
Peak Demand f
(MW)
Measure Life (Years)
Total Utility ($/kWh)
Total Resource ($/kWh) Utility Total Resource
Residential Efficiency
Simple Steps Smart Savings/Home Products Program
2012 ................................16,675 $ 659,032 $ 817,924 887,222 0.10 14 $ 0.061 $ 0.075
2013 ................................13,792 405,515 702,536 885,980 0.10 12 0.041 0.071
2014 ................................10,061 227,176 302,289 652,129 0.07 12 0.031 0.041
2015 ................................9,343 139,096 408,032 770,822 0.09 10 0.018 0.053
Total ................................ 94,622 $ 3,672,750 $ 6,099,051 8,304,712 12 $ 0.049 $ 0.081 1.83 1.10
Weatherization Solutions for Eligible Customers
2008 ................................16 52,807 52,807 71,680 0.01 25 0.057 0.057
2009 ................................
2010 ................................47 228,425 228,425 313,309 0.04 25 0.056 0.056
2011 ................................117 788,148 788,148 1,141,194 0.13 25 0.042 0.042
2012 ................................141 1,070,556 1,070,556 257,466 0.03 25 0.254 0.254
2013 ................................166 1,267,791 1,267,791 303,116 0.03 25 0.240 0.240
2014 ................................118 791,344 791,344 290,926 0.03 25 0.163 0.163
2015 ................................171 1,243,269 1,243,269 432,958 0.05 25 0.175 0.175
Total ................................ 817 $ 5,605,335 $ 5,605,335 3,022,368 30 $ 0.129 $ 0.129 0.72 0.72
Window AC Trade-Up Pilot
2003 ................................99 6,687 10,492 14,454 12 0.051 0.079
Total ................................ 99 $ 6,687 $ 10,492 14,454 12 $ 0.051 $ 0.079
Residential—Weatherization Assistance for Qualified Customers (WAQC)
WAQC—Idaho
2002 ................................197 235,048 492,139
2003 ................................208 228,134 483,369
2004 ................................
2005 ................................
2006 ................................540 1,455,373 2,231,086 2,958,024 0.34 25 0.037 0.056
2007 ................................397 1,292,930 1,757,105 3,296,019 0.38 25 0.029 0.040
2008 ................................439 1,375,632 1,755,749 4,064,301 0.46 25 0.025 0.032
Appendices Idaho Power Company
Page 166 Demand-Side Management 2015 Annual Report
Appendix 4. Historical DSM expense and performance, 2002–2015 (continued)
Total Costs Savings and Demand Reductions Levilized Costs a Program Life Benefit/Cost Ratios b
Program/Year Participants Utility Cost c Resource Cost d Annual Energy (kWh)
Average Energy e (aMW)
Peak Demand f
(MW)
Measure Life (Years)
Total Utility ($/kWh)
Total Resource ($/kWh) Utility Total Resource
Residential—(WAQC)
WAQC—Idaho
2009 ................................
2010 ................................373 1,205,446 2,782,597 3,452,025 0.39 25 0.026 0.060
2011 ................................273 1,278,112 1,861,836 2,648,676 0.30 25 0.036 0.053
2012 ................................228 1,321,927 1,743,863 621,464 0.07 25 0.159 0.210
2013 ................................245 1,336,742 1,984,173 657,580 0.08 25 0.152 0.226
2014 ................................244 1,267,212 1,902,615 509,620 0.06 25 0.185 0.277
2015 ................................233 1,278,159 2,072,901 529,426 0.06 25 0.179 0.291
Total ................................ 4,643 $ 15,436,598 $ 23,791,917 27,751,955 25 $ 0.041 $ 0.064 2.82 1.83
WAQC—Oregon
2002 ................................
2003 ................................29 22,255 42,335 102,643 0.01 25 0.016 0.031
2004 ................................17 13,469 25,452 28,436 0.00 25 0.035 0.067
2005 ................................28 44,348 59,443 94,279 0.01 25 0.035 0.047
2006 ................................ 25
2007 ................................
2008 ................................14 43,843 74,048 73,841 0.01 25 0.040 0.068
2009 ................................10 33,940 46,513 114,982 0.01 25 0.023 0.031
2010 ................................27 115,686 147,712 289,627 0.03 25 0.030 0.038
2011 ................................14 46,303 63,981 134,972 0.02 25 0.026 0.035
2012 ................................10 48,214 76,083 26,840 0.00 25 0.134 0.212
2013 ................................
2014 ................................11 52,900 94,493 24,180 0.00 25 0.162 0.290
2015 ................................10 36,873 46,900 20,595 0.00 25 0.133 0.169
Total ................................ 221 $ 568,232 $ 833,728 1,044,982 25 $ 0.040 $ 0.059 2.77 1.89
WAQC—BPA Supplemental
2002 ................................
2003 ................................57 49,895 106,915 223,591 0.03 25 0.017 0.036
2004 ................................40 69,409 105,021 125,919 0.01 25 0.041 0.062
Total ................................ 172 $ 175,270 $ 330,191 660,857 25 $ 0.020 $ 0.037 5.75 3.05
WAQC Total $ 16,180,101 $ 24,955,836 29,457,794 25 $ 0.041 $ 0.063 2.85 1.85
Idaho Power Company Appendices
Demand-Side Management 2015 Annual Report Page 167
Appendix 4. Historical DSM expense and performance, 2002–2015 (continued)
Total Costs Savings and Demand Reductions Levilized Costs a Program Life Benefit/Cost Ratios b
Program/Year Participants Utility Cost c Resource Cost d Annual Energy (kWh)
Average Energy e (aMW)
Peak Demand f
(MW)
Measure Life (Years)
Total Utility ($/kWh)
Total Resource ($/kWh) Utility Total Resource
Commercial
Air Care Plus Pilot
2003 ................................4 $ 5,764 $ 9,061 33,976 10 $ 0.021 $ 0.033
2004 ................................ 344 344
Total ................................ 4 $ 6,108 $ 9,405 33,976 10 $ 0.022 $ 0.034
Building Efficiency
2004 ................................ 28,821 28,821
2005 ................................12 194,066 233,149 494,239 0.06 0.2 12 $ 0.043 $ 0.052
2006 ................................40 374,008 463,770 704,541 0.08 0.3 12 0.058 0.072
2007 ................................22 669,032 802,839 2,817,248 0.32 0.5 12 0.015 0.040
2008 ................................60 1,055,009 1,671,375 6,598,123 0.75 1.0 12 0.017 0.028
2009 ................................72 1,327,127 2,356,434 6,146,139 0.70 1.3 12 0.024 0.043
2010 ................................70 1,509,682 3,312,963 10,819,598 1.24 0.9 12 0.016 0.035
2011 ................................63 1,291,425 3,320,015 11,514,641 1.31 0.9 12 0.010 0.026
2012 ................................84 1,592,572 8,204,883 20,450,037 2.33 0.6 12 0.007 0.036
2013 ................................59 1,507,035 3,942,880 10,988,934 1.25 1.1 12 0.012 0.032
2014 ................................69 1,258,273 3,972,822 9,458,059 1.08 1.2 12 0.012 0.037
2015 ................................81 2,162,001 6,293,071 23,232,017 2.65 12 0.008 0.024
Total ................................ 632 $ 12,969,051 $ 34,603,023 103,223,576 12 $ 0.014 $ 0.037 5.46 2.05
Custom Efficiency
2003 ................................ 1,303 1,303
2004 ................................1 112,311 133,441 211,295 0.02 12 0.058 0.069
2005 ................................
2006 ................................40 1,625,216 4,273,885 19,211,605 2.19 12 0.009 0.024
2007 ................................49 3,161,866 7,012,686 29,789,304 3.40 3.6 12 0.012 0.026
2008 ................................101 4,045,671 16,312,379 41,058,639 4.69 4.8 12 0.011 0.044
2009 ................................
2010 ................................
2011 ................................166 8,783,811 19,830,834 67,979,157 7.76 7.8 12 0.012 0.026
2012 ................................126 7,092,581 12,975,629 54,253,106 6.19 7.6 12 0.012 0.021
2013 ................................73 2,466,225 5,771,640 21,370,350 2.43 2.4 12 0.010 0.024
Appendices Idaho Power Company
Page 168 Demand-Side Management 2015 Annual Report
Appendix 4. Historical DSM expense and performance, 2002–2015 (continued)
Total Costs Savings and Demand Reductions Levilized Costs a Program Life Benefit/Cost Ratios b
Program/Year Participants Utility Cost c Resource Cost d Annual Energy (kWh)
Average Energy e (aMW)
Peak Demand f
(MW)
Measure Life (Years)
Total Utility ($/kWh)
Total Resource ($/kWh) Utility Total Resource
Commercial
Custom Efficiency
2014 ................................131 $ 7,173,054 $ 13,409,922 50,363,052 5.75 5.6 12 $ 0.013 $ 0.024
2015 ................................160 9,012,628 20,533,742 55,247,192 6.31 11 0.016 0.035
Total ................................ 1,226 $ 59,442,333 $131,928,913 474,916,065 12 $ 0.014 $ 0.031 5.59 2.52
Easy Upgrades
2006 ................................ 31,819 31,819
2007 ................................104 711,494 1,882,035 5,183,640 0.59 0.8 12 0.015 0.040
2008 ................................666 2,992,261 10,096,627 25,928,391 2.96 4.5 12 0.013 0.043
2009 ................................1,224 3,325,505 10,076,237 35,171,627 4.02 6.1 12 0.011 0.032
2010 ................................1,535 3,974,410 7,655,397 35,824,463 4.09 7.8 12 0.013 0.024
2011 ................................1,732 4,719,466 9,519,364 38,723,073 4.42 12 0.011 0.022
2012 ................................1,838 5,349,753 9,245,297 41,568,672 4.75 12 0.012 0.020
2013 ................................1,392 3,359,790 6,738,645 21,061,946 2.40 12 0.014 0.029
2014 ................................1,095 3,150,942 5,453,380 19,118,494 2.18 12 0.015 0.025
2015 ................................1,222 4,350,865 7,604,200 23,594,701 2.69 12 0.017 0.029
Total ................................ 10,808 $ 31,966,305 $ 68,303,001 246,175,007 12 $ 0.014 $ 0.030 5.37 2.51
Holiday Lighting
2008 ................................14 28,782 73,108 259,092 0.03 10 0.014 0.035
2009 ................................32 33,930 72,874 142,109 0.02 10 0.031 0.066
2010 ................................25 46,132 65,308 248,865 0.03 10 0.024 0.034
2011 ................................6 2,568 2,990 66,189 0.01 10 0.004 0.005
Total ................................ 77 $ 111,412 $ 214,280 716,255 10 $ 0.019 $ 0.037 2.89 1.50
Oregon Commercial Audit
2002 ................................
2003 ................................21 0 4,000
2004 ................................7 0 0
2005 ................................7 5,450 5,450
2006 ................................6
2007 ................................
2008 ................................
Idaho Power Company Appendices
Demand-Side Management 2015 Annual Report Page 169
Appendix 4. Historical DSM expense and performance, 2002–2015 (continued)
Total Costs Savings and Demand Reductions Levilized Costs a Program Life Benefit/Cost Ratios b
Program/Year Participants Utility Cost c Resource Cost d Annual Energy (kWh)
Average Energy e (aMW)
Peak Demand f
(MW)
Measure Life (Years)
Total Utility ($/kWh)
Total Resource ($/kWh) Utility Total Resource
Commercial
Oregon Commercial Audit
2009 ................................
2010 ................................22 5,049 5,049
2011 ................................12 13,597 13,597
2012 ................................14 12,470 12,470
2013 ................................18 5,090 5,090
2014 ................................
2015 ................................17 4,251 4,251
Total ................................ 205 $ 83,342 $ 87,342
Oregon School Efficiency
2005 ................................
2006 ................................
Total ................................ 6 $ 24,465 $ 89,857 223,368 12 $ 0.012 $ 0.044
Irrigation
Irrigation Efficiency Program
2003 ................................2 41,089 54,609 36,792 0.00 0.0 15 0.106 0.141
2004 ................................33 120,808 402,978 802,812 0.09 0.4 15 0.014 0.048
2005 ................................38 150,577 657,460 1,012,883 0.12 0.4 15 0.014 0.062
2006 ................................
2007 ................................
2008 ................................961 2,103,702 5,850,778 11,746,395 1.34 8 0.026 0.073
2009 ................................887 2,293,896 6,732,268 13,157,619 1.50 3.4 8 0.026 0.077
2010 ................................753 2,200,814 6,968,598 10,968,430 1.25 3.3 8 0.030 0.096
2011 ................................
2012 ................................
2013 ................................995 2,441,386 15,223,928 18,511,221 2.11 3.0 8 0.016 0.098
2014 ................................1,128 2,446,507 18,459,781 18,463,611 2.11 4.6 8 0.016 0.119
2015 ................................902 1,835,711 9,939,842 14,027,411 1.30 8 0.016 0.085
Total ................................ 8,862 $ 23,149,577 $106,378,922 144,614,252 8 $ 0.023 $ 0.108 4.80 1.60
Appendices Idaho Power Company
Page 170 Demand-Side Management 2015 Annual Report
Appendix 4. Historical DSM expense and performance, 2002–2015 (continued)
Total Costs Savings and Demand Reductions Levilized Costs a Program Life Benefit/Cost Ratios b
Program/Year Participants Utility Cost c Resource Cost d Annual Energy (kWh)
Average Energy e (aMW)
Peak Demand f
(MW)
Measure Life (Years)
Total Utility ($/kWh)
Total Resource ($/kWh) Utility Total Resource
Other Programs
Building Operator Training
2003 ................................
2004 ................................26 43,969 43,969 650,000 0.07 5 0.014 0.014
2005 ................................7 1,750 4,480 434,167 0.05 5 0.001 0.002
Total ................................ 104 $ 94,572 $ 97,302 2,909,167 5 $ 0.007 $ 0.007
Commercial Education Initiative
2005 ................................
2006 ................................ 4,663 4,663
2007 ................................ 26,823 26,823
2008 ................................ 72,738 72,738
2009 ................................
2010 ................................
2011 ................................ 89,856 89,856
2012 ................................ 73,788 73,788
2013 ................................ 66,790 66,790
2014 ................................
2015 ................................
Total ................................ $ 669,360 $ 669,360
Comprehensive Lighting
2011 ................................ 2,404 2,404
2012 ................................ 64,094 64,094
Total ................................ $ 66,498 $ 66,498
Distribution Efficiency Initiative
2005 ................................ 3,497 3,497
2006 ................................ 4,663 4,663
2007 ................................ 26,823 26,823
2008 ................................
Total ................................ $ 66,498 $ 66,498
Idaho Power Company Appendices
Demand-Side Management 2015 Annual Report Page 171
Appendix 4. Historical DSM expense and performance, 2002–2015 (continued)
Total Costs Savings and Demand Reductions Levilized Costs a Program Life Benefit/Cost Ratios b
Program/Year Participants Utility Cost c Resource Cost d Annual Energy (kWh)
Average Energy e (aMW)
Peak Demand f (MW)
Measure Life (Years)
Total Utility (/kWh)
Total Resource (kWh) Utility Total Resource
Other Programs
DSM Direct Program Overhead
2007 ................................ $ 56,909 $ 56,909
2008 ................................ 169,911 169,911
2009 ................................ 164,957 164,957
2010 ................................ 117,874 117,874
2011 ................................ 210,477 210,477
2012 ................................ 285,951 285,951
2013 ................................ 380,957 380,957
2014 ................................ 478,658 478,658
2015 ................................
Total ................................ $ 2,138,552 $ 2,138,552
Local Energy Efficiency Fund
2003 ................................56 5,100 5,100
2004 ................................
2005 ................................
2006 ................................480 3,459 3,459 19,027 0.00 7 0.009 0.009
2007 ................................1 7,520 7,520 9,000 0.00 7 0.135 0.135
2008 ................................2 22,714 60,100 115,931 0.01 15 0.019 0.049
2009 ................................
2010 ................................
2011 ................................1 1,026 2,052 2,028 30 0.036 0.071
2012 ................................
2013 ................................
2014 ................................
Total ................................ 545 $ 93,385 $ 142,061 330,160 14 $ 0.028 $ 0.043 2.80 1.84
Appendices Idaho Power Company
Page 172 Demand-Side Management 2015 Annual Report
Appendix 4. Historical DSM expense and performance, 2002–2015 (continued)
Total Costs Savings and Demand Reductions Levilized Costs a Program Life Benefit/Cost Ratios b
Program/Year Participants Utility Cost c Resource Cost d Annual Energy (kWh)
Average Energy e (aMW)
Peak Demand f
(MW)
Measure Life (Years)
Total Utility (/kWh)
Total Resource (kWh) Utility Total Resource
Other Programs
Other C&RD and CRC BPA
2002 ................................ $ 55,722 $ 55,722
2003 ................................ 67,012 67,012
2004 ................................ 108,191 108,191
2005 ................................ 101,177 101,177
2006 ................................ 124,956 124,956
2007 ................................ 31,645 31,645
2008 ................................ 6,950 6,950
Total ................................ $ 495,654 $ 495,654
Residential Economizer Pilot
2011 ................................ 101,713 101,713
2012 ................................ 93,491 93,491
2013 ................................ 74,901 74,901
Total ................................ $ 270,105 $ 270,105
Residential Education Initiative
2005 ................................ 7,498 7,498
2006 ................................ 56,727 56,727
2007 ................................
2008 ................................ 150,917 150,917
2009 ................................ 193,653 193,653
2010 ................................ 222,092 222,092
2011 ................................ 159,645 159,645
2012 ................................ 174,738 174,738
2013 ................................ 416,166 416,166
2014 ................................6,312 423,091 423,091 1,491,225
2015 ................................ 149,903 149,903
Total ................................ 6,312 $ 1,954,430 $ 1,954,430 1,491,225 10
Shade Tree Project
2014 ................................2,041 147,290 147,290
2015 ................................1,925
Total ................................ 3,966 $ 252,682 $ 252,682
Idaho Power Company Appendices
Demand-Side Management 2015 Annual Report Page 173
Appendix 4. Historical DSM expense and performance, 2002–2015 (continued)
Total Costs Savings and Demand Reductions Levilized Costs a Program Life Benefit/Cost Ratios b
Program/Year Participants Utility Cost c Resource Cost d Annual Energy (kWh)
Average Energy e (aMW)
Peak Demand f
(MW)
Measure Life (Years)
Total Utility (/kWh)
Total Resource (kWh) Utility Total Resource
Other Programs
Solar 4R Schools
2009 ................................ $ 42,522 $ 42,522
Total ................................ $ 42,522 $ 42,522
Market Transformation
Consumer Electronic Initiative
2002 ................................ 160,762 160,762
Total ................................ $ 160,762 $ 160,762
NEEA
2002 ................................
2003 ................................
2004 ................................ 1,256,611 1,256,611 13,329,071 1.52
2005 ................................ 476,891 476,891 16,422,224 1.87
2006 ................................ 930,455 930,455 18,597,955 2.12
2007 ................................
2008 ................................
2009 ................................ 968,263 968,263 10,702,998 1.22
2010 ................................ 2,391,217 2,391,217 21,300,366 2.43
2011 ................................ 3,108,393 3,108,393 20,161,728 2.30
2012 ................................
2013 ................................
2014 ................................ 3,305,917 3,305,917 26,805,600 3.06
2015 ................................ 2,582,919 2,582,919 21,900,000 2.50
Total ................................ $ 26,128,213 $ 26,128,213 263,898,611
Annual Totals
2002 ................................ 1,932,520 2,366,591 16,791,100 1.92 0
2003 ................................ 2,566,228 3,125,572 18,654,343 2.12 0
2004 ................................ 3,827,213 4,860,912 19,202,780 2.19 7
2005 ................................ 6,523,348 10,383,577 37,978,035 4.34 44
2006 ................................ 11,174,181 20,950,110 67,026,303 7.65 44
Appendices Idaho Power Company
Page 174 Demand-Side Management 2015 Annual Report
Appendix 4. Historical DSM expense and performance, 2002–2015 (continued)
Total Costs Savings and Demand Reductions Levilized Costs a Program Life Benefit/Cost Ratios b
Program/Year Participants Utility Cost c Resource Cost d Annual Energy (kWh)
Average Energy e (aMW)
Peak Demand f
(MW)
Measure Life (Years)
Total Utility (/kWh)
Total Resource (kWh) Utility Total Resource
Annual Totals
2007 ................................ $ 14,896,816 $ 27,123,018 91,145,357 10.40 59
2008 ................................ 20,213,216 44,775,829 128,508,579 14.67 75
2009 ................................ 33,821,062 53,090,852 143,146,365 16.34 236
2010 ................................ 44,643,541 68,981,324 193,592,637 22.10 358
2011 ................................ 44,877,117 79,436,532 183,476,312 20.94 420
2012 ................................ 47,991,350 77,336,341 172,054,327 19.64 454
2013 ................................ 26,100,091 54,803,353 109,505,690 12.23 55
2014 ................................ 35,648,260 71,372,414 145,475,713 16.40 390
2015 ................................ 37,149,893 70,487,117 162,533,155 18.27 367
Total Direct Program $ 331,364,836 $ 589,093,543 1,489,090,696
Indirect Program Expenses
DSM Overhead and Other Indirect
2002 ................................ 128,855
2003 ................................ (41,543)
2004 ................................ 142,337
2005 ................................ 177,624
2006 ................................ 309,832
2007 ................................ 765,561
2008 ................................ 980,305
2009 ................................ 1,025,704
2010 ................................ 1,189,310
2011 ................................ 1,389,135
2012 ................................ 1,335,509
2013 ................................ 741,287
2014 ................................ 1,065,072
2015 ................................
Total ................................ $ 11,100,030
Idaho Power Company Appendices
Demand-Side Management 2015 Annual Report Page 175
Appendix 4. Historical DSM expense and performance, 2002–2015 (continued)
Total Costs Savings and Demand Reductions Levilized Costs a Program Life Benefit/Cost Ratios b
Program/Year Participants Utility Cost c Resource Cost d Annual Energy (kWh)
Average Energy e (aMW)
Peak Demand f
(MW)
Measure Life (Years)
Total Utility (/kWh)
Total Resource (kWh) Utility Total Resource
Total Expenses
2002 ................................ 2,061,375
2003 ................................ 2,524,685
2004 ................................ 3,969,550
2005 ................................ 6,700,972
2006 ................................ 11,484,013
2007 ................................ 15,662,377
2008 ................................ 21,193,521
2009 ................................ 34,846,766
2010 ................................ 45,832,851
2011 ................................ 46,266,252
2012 ................................ 49,326,859
2013 ................................ 26,841,378
2014 ................................ 36,713,333
2015 ................................ 39,040,935
Total 2012–2015 $ 342,464,866
a Levelized Costs are based on financial inputs from Idaho Power’s 2013 Integrated Resource Plan and calculations include line loss adjusted energy savings.
b Program life benefit/cost ratios are provided for active programs only.
c The Total Utility Cost is all cost incurred by Idaho Power to implement and manage a DSM program.
d The Total Resource Cost is the total expenditures for a DSM program from the point of view of Idaho Power and its customers as a whole.
e Average Demand = Annual Energy/8,760 annual hours.
f Peak Demand is reported for programs that directly reduce load or measure demand reductions during summer peak season. Peak demand reduction for demand response programs is reported at the generation level assuming 9.7 percent peak line losses.
1 Savings are preliminary funder share estimates. Final results will be provided by NEEA in May 2016.
Appendices Idaho Power Company
Page 176 Demand-Side Management 2015 Annual Report
Appendix 5. 2015 DSM program activity by state jurisdiction
Idaho Oregon
Program Participants Utility Costs
Demand Reduction/ Annual Energy Savings Participants Utility Costs
Demand Reduction/ Annual Energy Savings
Demand Response
A/C Cool Credit ................................28,homes 1,103,107 36 homes 45,828 0.5
Irrigation Peak Rewards ................................2,2 service points 7,035,398 297 service points 223,433 8
Flex Peak Program1 ................................sites 373,218 12 sites 219,654 14
Total ................................................................................................................................ 8,511,723 345 488,915 22
Energy Efficiency
Residential
Easy Savings ................................................................kits 127,477 624,536 kits 0 0
Educational Distributions ................................kits/bulbs 432,185 1,669,495 kits/bulbs 0 0
Energy Efficient Lighting ................................1,290,bulbs 2,002,582 15,358,150 bulbs 60,800 517,967
Energy House Calls ................................homes 199,047 705,149 homes 15,057 49,497
ENERGY STAR Homes Northwest ................................homes 650,982 773,812 homes 2,692 0
ENERGY STAR Homes Northwest (gas fuel)homes 0 46,872 homes 0 0
Heating & Cooling Efficiency Program/DHP Pilot 4 projects 601,183 1,466,057 projects 25,186 36,115
Home Energy Audit ................................audits 201,957 136,002 audits 0 0
Home Improvement Program ................................projects 272,509 303,580 projects 0 0
Oregon Residential Weatherization ................................homes 0 0 homes 5,808 11,910
Rebate Advantage ................................5 homes 81,087 340,589 homes 4,351 18,094
See ya later, refrigerator ................................1,refrigerators/ freezers 215,681 703,277 refrigerators/ freezers 11,497 16,931
Simple Steps, Smart Savings /Home Products Program 8,appliances/ showerheads
132,420 729,013 appliances/ showerheads
6,676 41,809
Weatherization Assistance for Qualified Customers 23 homes/ non-profits 1,278,159 529,426 homes/ non-profits 36,873 20,595
Weatherization Solutions for Eligible Customers homes 1,243,269 432,958 homes 0 0
Sector Total 7,438,537 23,818,916 168,941 712,918
Commercial
Building Efficiency ................................projects 2,145,926 23,232,017 projects 16,075 0
Custom Efficiency ................................1 projects 8,407,993 50,554,517 projects 604,636 4,692,675
Easy Upgrades ................................................................1,projects 4,173,151 22,866,677 4 projects 177,713 728,024
Sector Total 14,727,070 96,653,211 798,424 5,420,699
Idaho Power Company Appendices
Demand-Side Management 2015 Annual Report Page 177
Appendix 5. 2015 DSM program activity by state jurisdiction (continued)
Idaho Oregon
Program Participants Utility Costs
Demand Reduction/ Annual Energy Savings Participants Utility Costs
Demand Reduction/ Annual Energy Savings
Irrigation
Irrigation Efficiency Rewards ................................projects 1,773,253 13,856,301 projects 62,459 171,110
Sector Total ................................................................................................ 1,773,253 13,856,301 62,459 171,110
Market Transformation
Northwest Energy Efficiency Alliance ............................................................................2,453,773 20,805,000 129,146 1,095,000
Other Programs and Activities
Residential
Energy Efficiency Education Initiative ................................................................142,512 7,391
Shade Tree Project ................................................................................................105,459 (66)
Commercial
Commercial Education ................................................................................................61,987 3,262
Oregon Commercial Audits ................................................................0 4,251
Other
Energy Efficiency Direct Program Overhead ...................................................................259,645 13,214
Total Program Direct Expense 35,473,958 1,675,936
Indirect Program Expenses ................................................................1,795,599 95,443
Total Annual Savings ................................................................................................ 155,133,428 7,399,727
Total DSM Expense ................................................................................................ 37,269,557 1,771,378
1 Savings are preliminary funder share estimates provided by NEEA. Final savings for 2015 will be provided by NEEA May 2016.
Appendices Idaho Power Company
Page 178 Demand-Side Management 2015 Annual Report
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