20160127Complaint Addendum.pdf

YES Mortgage
Locol Mortgoga Experts
January 25,20L6
ldaho Public Utilities Commission
472W. Washington
Boiser lda ho 837 20-AO7 4
Attn: Ms. Jean Jewell, Commission Secretary
Via email: [e-mail]
ldaho Public Utilities Coffr,,;,siion
Office of the SecretarvRECEIVED
JAN 2 5 20t6
Boise, ldaho
RE: Avisto Utilities / via usPS Priorlty Mail
Addendum to Letter Dated 72-29-2075
Dear Ms. Jewell,
On December 29,2OL5,1 submitted to you a letter of complaint against Avista Utilities for erroneously billing
us for another company's usage for over seven (7) years.
I would llke to take this opportunity to address a portion of my request whereby I asked to see the actual
bllling information for the usage we should have been paying for the past seven (7) years so that we could
determine the actual difference. Last week I did receive this information, as noted below, and as you can
see, the difference is substantial:
2008-2015 Amount Paid by YOUR EQUITY SoURCE
(This amount was incorrectly billed to us)
2008-2015 Amount Billed to adjacent office
(This is the actual billing for YOUR EQUITY SOURCE)
Amount of overpavment by YOUR EQUITY SOURCE
S19,219.00
S10.196.06
$g,ozz.g+
The error created by Avista whereby they billed us for electric usage for another Business created a situation
where we were paying 88% more than our actual usage. This may not seem like a large amoun| however, as
a small business wlth less than 5 employees, this ls a signlficant difference.
As stated in my previous letter, our request is simple. We have, ln eood faith, substantially overpaid for our
utility services since 2008 when Avista failed to properly research the problem after our inltial complaint;
therefore, we feel we should not be encumbered by the 36 month period. We are requesting that Avista
Utilities promptly refund to us the full amount overpaid (as noted above). We are not requesting interest on
the amount due; however, we are requesting that they issue us a refund check instead of a credit on the
account.
*Also, we have still not had any communication regarding the gas portion of the billing; therefore, we are
requesting that Avista research to ensure that the gas mete/s are not also incorrectly billed.
I appreciate your time and consideration in this matter and should you have any questions or need any
additional lnformatlon, please do not hesitate to contact me.
(\$
MelE, Wach
Owner
YES Mortgage, NMLS #3079
2426 N. Merritt Creek Loop, Suite A
Coeur d'Alene, tD 83814
208-664-9260 PHONE
208-667-8516 FAX