20091124Decision Memo.pdf

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DECISION MEMORANDUM
TO:COMMSSIONER KEMPTON
COMMISSIONER SMITH
COMMISSIONER REDFORD
COMMISSION SECRETARY
LEGAL
WORKG FILE i4-rL '-7: -09 -(5 I
FROM:DANIEL KLEIN
DATE:
RE:
NOVEMBER 19, 2009
FORMAL COMPLAIT OF ALLEN LAKE AGAINST ATLANTA
POWER.
On November 6,2009, the Commission received a "formal" complaint (attched) from
Allen Lake against Atlanta Power. Allen Lake was unatisfied with the outcome of the informal
procedures to resolve his complaint and has filed this formal complaint.
BACKGROUND
The Commission received an inform complaint from Allen Lake who lives at 80 E.
Alturas Dr. in Atlanta, Idaho. Mr. Lake remodeled his kitchen and installed a new dishwasher.
However, the servce he is receiving from Atlanta Power is not adequate for him to ru his new
dishwasher. Commission Staffhas been in contact with Mr. Lake and the Company.
Commission Staff conducted a power quaity study with the aid of Idaho Power in
Atlanta on August 28,2009. It became apparent to Staf tht there were deficiencies with
Atlanta Power's system. To date, Atlanta Power has not made repairs or improvements to
address Mr. Lake's concerns. Mr. Lake has been satisfied with the Commission's actions in
response to his complaint, parcularly with Mr. Keith Hessing who has maintained frequent
contact with Mr. Lake. However, Mr. Lake has lost faith that Atlanta Power wil make any
improvements to its system if the Commission does not force the Company to do so.
STAFF RECOMMENDATION
Allen Lake was not satisfied with the outcome of the informal complaint. Consequently,
he fied a formal complaint. See Rules 23, 25 and 54, IDAPA 31.01.01.023, .024 and .054.
DECISION MEMORADUM - 1 -NOVEMBER 19, 2009
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Staff recommends that the Commission issue a sumons to Atlanta Power and direct the
Company to fie a response to the complaint.
COMMSSION DECISION
Does the Commission wish to accept Allen Lake's formal complaint? Does the
Commission wish to issue a Summons?Ð~~
Daniel Klein
Attchment
i:udmemollakc formal complainl.doc
DECISION MEMORADUM - 2-NOVEMBER 19, 2009
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Name: Allen Lake
Contact E-Mail: allenrlak~rtci.net
Daytime Telephone: [phone]
Home Address: 88 E. Alturas Drive
City: Atlanta
State: Idaho
Zipcode: 83601
If this concerns a BusinessJ Business Name: Atlanta Power Co.
Business Address:
Business Phone:
Name of Utility Company: Atlanta Power Co.
Have you contacted the utility regarding your concern?: yes
Please describe your question or complaint briefly:
November 6. 2089
Idaho Public Utilities Commission
P.O. Box 83720
BoiseJ Idaho 83728-0874
Members of the PUC;
The purpose of this letter is to. once againJ ask for your assistance in
finding a solution to the on-going electrical problem at my home in
Atlanta. Idaho. As you may recall. the electrical power being delivered
to my home has proven to be inadequate to run the new dishwasher in my
newly remodeled kitchen. I first filed this complaint with the PUC in
April of this past year. In the 7 months that have passed since filing
the initial complaint, the local rep. of Atlanta Power Company has
reattached my permanent electrical service to my "new" residential power
entrance and Idaho Power Company has completed a power quality evaluation
of Atlanta's power supply. Nothing accomplished as of this date has
improved the power quality to enable me to utilize the dishwasher in my
home.
During these past 7 months, I have been satisfied with the PUC's actions
in response to my complaint. Mr. Keith HessingJ one of the PUC's
engineers, has maintained frequent contact with me since I registered my
initial complaint with the Commission. Mr. Hessing has repeatedly asked
me to be patient as he worked with Atlanta Power to address the power
quality problems that were identified in August by the Idaho Power Company
evaluation. However. as of Mr. Hessings' latest communicationJ earlier
this week. Mr. Israel Ray J owner of Atlanta Power Company. has not yet
initiated any power quality improvements to the local electrical system. I
do not believe that Mr. Ray is serious about making any improvements . if
the PUC does not force him to do so.
Once again I am formally registering my complaint with the Commission. I
look forward to the continued assistance of the Idaho PUC in helping to
address and to resolve this issue.
Sincerely.
Allen Lake
80 E . Alturas Drive
AtlantaJ Idaho 83601
Ph: 288-864-2151
Email: allenrlak~rtci.net