20230328_VZNT2301_md.pdf

DECISION MEMORANDUM 1
DECISION MEMORANDUM

TO: COMMISSIONER ANDERSON
COMMISSIONER HAMMOND
COMMISSIONER LODGE
COMMISSION SECRETARY
COMMISSION STAFF
LEGAL

FROM: MICHAEL DUVAL
DEPUTY ATTORNEY GENERAL

DATE: MARCH 28, 2023

SUBJECT: IN THE MATTER OF FREDRIC QUINTO’S FORMAL COMPLAINT
AGAINST ZIPLY FIBER NORTHWEST, LLC; CASE NO. VZN-T-23-01.

On March 8, 2023, Fredric Quinto (“Petitioner”) filed a formal complaint (“Complaint”)
with the Idaho Public Utilities Commission (“Commission”). Petitioner alleges that Ziply Fiber
Northwest, LLC (“Company”), a Commission-regulated telecommunication service provider,
violated Telephone Customer Relations Rule (“TCRR”) 500, IDAPA 31.41.01.500, related to the
quality of service required by a telephone company. Specifically, Petitioner alleges that his
telephone service regularly fails to the point that Petitioner cannot make calls and that the
Company provides only temporary remedies.
Petitioner requests that the Commission issue an order installing a permanent line to his
residence.
RECOMMENDATION
Commission Staff (“Staff”) recommends the Commission issue a Summons to the
Company directing it to answer or otherwise respond to the Complaint within 21 days.
COMMISSION DECISION
1. Does the Commission wish to issue a Summons to the Company directing it to answer
or otherwise respond to the Complaint within twenty-one (21) days?
2. Anything else?

__________________________
Michael Duval
Deputy Attorney General
I:\Legal\TELECOM\VZN-T-23-01 Quinto\VZNT2301_Dec_md.docx