20220301_tb1.pdf

DECISION MEMORANDUM 1
I:\Legal\GAS\INT-G-22-01 Urzua\Memos\INTG2201_dec_tb.docx
DECISION MEMORANDUM

TO: COMMISSIONER ANDERSON
COMMISSIONER CHATBURN
COMMISSIONER HAMMOND
COMMISSION SECRETARY
COMMISSION STAFF
LEGAL

FROM: TAYLOR R. BROOKS
DEPUTY ATTORNEY GENERAL

DATE: MARCH 1, 2022

SUBJECT: IN THE MATTER OF COMMISSION STAFF’S FORMAL COMPLAINT
CONCERNING INTERMOUNTAIN GAS COMPANY’S PRACTICES OF
ALLOWING UNQUALIFED OPERATORS TO PERFORM LIVE METER
EXCHANGES; CASE NO. INT-G-22-01

On April 23, 2021, Jesse Urzua (“Urzua”) contacted the Idaho Public Utilities
Commission expressing concern that he was an unqualified operator who was performing live
residential meter exchanges as directed by the Company’s Lead Service Technician, Jason Wixom.
Through investigation and self-reporting by the Company, the Idaho Public Utility Commission
Staff (“Staff”) determined that the Company has violated pipeline safety requirements by
discovering that 1,847 work orders were issued and performed by unqualified operators.
Staff requests the Commission accept its formal complaint (attached) and issue a
summons to Intermountain Gas Company (“Company”). Staff additionally requests this matter be
processed through modified procedure.
STAFF RECOMMENDATION
Staff recommends the Commission issue a summons to the Company and require it to
respond to the allegations contained in Staff’s Complaint within twenty-one (21) days.
COMMISSION DECISION
1. Does the Commission wish to accept Staff’s formal Complaint as written?
2. Does the Commission wish to issue a summons to the Company requiring it to respond
to Staff’s formal Complaint within twenty-one (21) days?

______________________________
Taylor R. Brooks
Deputy Attorney General
FORMAL COMPLAINT - 1
TAYLOR R. BROOKS, ISB # 11542 DEPUTY ATTORNEY GENERAL
IDAHO PUBLIC UTILITIES COMMISSION
PO BOX 83720 BOISE, IDAHO 83720-0074 [phone] [e-mail]

Street Address for Express Mail: 11331 W CHINDEN BLVD, BLDG 8, SUITE 201-A BOISE, ID 83714
Attorney for the Commission Staff
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
OWING UNQUALIFED

INT-G-22-01
COMPLAINT
COMES NOW, the Staff of the Idaho Public Utilities Commission, Pipeline Safety
Division (“Staff”), by and through its attorney of record, Taylor R. Brooks, Deputy Attorney
General, to file this Formal Complaint concerning Intermountain Gas Company’s (“Company”)
practices of allowing unqualified operators to perform live residential meter exchanges.
Staff and the Company have engaged in informal discussions concerning the matters
set forth in this Formal Complaint. These discussions with the Company have been productive
and the Company has been responsive and transparent regarding the issues set forth below.
However, due to the scope and seriousness of matters addressed herein Staff believes resolution
of the issues must be addressed through a formal proceeding.
Staff requests that the Idaho Public Utilities Commission (“Commission”) enter an
Order, consistent with its authority under Idaho Code §§ 61-501, 61-515 and 61-701 et seq. to
require the Company to pay a penalty to be determined based on the facts of this case which could
FORMAL COMPLAINT - 2
be reduced or suspended dependent on the Company producing and filing a plan with the
Commission that provides how the Company will ensure that all personnel performing live meter
exchanges are operator qualified; that the Company file quarterly reports of its safety briefings and
operator qualification trainings verifying each employee that has been trained and operator
qualified; and that all employees of the Company are qualified and fully trained to perform the
work asked of them.
JURISDICTION
1. The Company is a gas corporation and a public utility, and the Commission has
jurisdiction over it and the issues in this case under Title 61, Idaho Code. See Idaho Code §§ 61-117,
61-129, 61-501, 61-503, and 61-515.
2. When a complaint is filed concerning the safety and adequacy of a public utility’s
service the Commission has the power and authority to investigate the matter and require the “public
utility to maintain and operate its line, plant, system, equipment, apparatus and premises in
such manner as to promote and safeguard the health and safety of its employees, customers
and the public[.]” See Idaho Code § 61-515; see also Idaho Code § 61-302.
3. During the time period in which these safety incidents occurred, the
Commission followed the Idaho Administrative Procedures Act (“IDAPA”), specifically,
section 31.11.01 which governed safety and accident reporting rules for regulated utilities.
a. Pursuant to Idaho Code § 61-515 on June 30, 2021, the Commission issued
Order No. 35095, in Case No. GNR-U-21-01 adopting the Commission’s
Safety and Accident Report Rules for Utilities Regulated by the Idaho Public
Utilities Commission. See Order No. 35095 at 2. Rule 201 of these Rules
incorporates by reference Part 260.9, Title 18 and Parts 191, 192, 193, 195, and
199, Title 49 of the Code of Federal Regulations concerning pipeline safety.
4. Idaho Code § 61-701 et. seq. provides the Commission with the authority to enforce
“the constitution and statutes of this state affecting public utilities, the enforcement of which is not
specifically vested in some other office or tribunal” and to seek the imposition of penalties for
violations of these authorities if deemed necessary.
5. All acts complained of herein took place in the State of Idaho.

FORMAL COMPLAINT - 3
BACKGROUND
6. Paragraphs 1 through 5 above are incorporated herein by this reference as though fully
set forth in this paragraph.
7. On April 23, 2021, Jesse Urzua, (“Urzua”) a former employee of the Company,
contacted Darrin Ulmer, Pipeline Program Manager at the Idaho Public Utilities Commission
(“Commission”) and expressed concern that he was an unqualified operator who was performing
live residential meter exchanges as directed by the Company’s Lead Service Technician, Jason
Wixom. Affidavit of Maria Barratt-Riley at 2, ¶ 7.
8. On April 26, 2021, Mr. Ulmer spoke with Urzua and asked for further
documentation and a formal statement regarding his concerns. Id. at ¶ 8.
9. On April 28, 2021, Urzua sent Mr. Ulmer his official statement about completing
residential meter exchanges as well as supporting documentation. Id. at ¶ 9.
10. On May 7, 2021, Maria Barratt-Riley, Executive Director and Head of Pipeline
Safety at the Commission, contacted Patrick Darras—the Vice President of Operations at the
parent corporation of the Company (“MDU”)—and notified him of Urzua’s complaint. Id. at ¶ 10.
Ms. Barratt-Riley requested a written response within twenty-one (21) days from the Company.
Id.
11. On May 28, 2021, the Company responded to Ms. Barratt-Riley and informed the
PUC that “it was possible” that Urzua had performed 97 live residential meter exchanges while
not being fully qualified and/or “operating with another qualified individual under span of
control.” Id. at ¶ 11.
12. On July 29, 2021, Ms. Barratt-Riley replied to the Company and requested
additional information regarding the Company’s response. Id. at ¶ 12.
13. On August 31, 2021, the Company replied to Ms. Barratt-Riley and stated that
through its own investigation, Urzua was not operator-qualified for 124 of the 912 work orders he
completed during his employment with the Company. Id. at ¶ 13. Additionally, the Company
reported that from August 3, 2020, through June 23, 2021, 15,940 work orders were completed by
Apprentice Service Technicians—1,847 of which were not completed by operator-qualified
technicians. Id.
14. The Company has put these 1,847 work orders in review with its Safety
Management and Quality Assurance Teams. Id. This review was scheduled to be completed by
FORMAL COMPLAINT - 4
September 24, 2021. Id. The Company titled this review “OPS 800,” which is a program for
implementing training that prevents technicians from performing work they are unqualified for.
Id.
15. On October 21, 2021, the Company notified Ms. Barratt-Riley that its’ safety
recommendation team (“ACE”) had completed its’ initial review process and included several
further recommendations that required the Company to delay implementing OPS 800. Id. at ¶ 14.
16. The revised deadline is now June 30, 2022. However, the Company has met with
its Field Operations Directors and Managers to ensure that management is verifying employee
Operator Qualification statuses and complying with all current safety recommendations. Id.
VIOLATIONS Violations of Idaho Code § 61-302, Maintenance of Adequate Service

17. Paragraphs 1 through 16 above are incorporated herein by this reference as though
fully set forth in this paragraph.
18. The Company failed to maintain service of gas meters in a manner that promotes the
safety, health, and comfort of its customer by allowing unqualified personnel to perform at least 1,847
live gas meter exchanges has failed to maintain service of gas meters in a manner that promotes the
safety, health, and comfort of its customers. See Idaho Code § 61-302
19. As a direct and proximate result of the Company’s failures it could be subject to a
penalty of up to $2,000.00 for each of the 1,847 violations of Idaho Code § 61-302 for each day that
the violation persisted up to a maximum amount of $200,000.00. See Idaho Code § 61-712A.
Violations of IDAPA 31.11.01
20. Paragraphs 1 through 19 above are incorporated by reference herein as though fully
set forth in this paragraph.
21. The Commission’s Safety and Accident Reporting Rules for Utilities Regulated by
the Idaho Public Utilities Commission were in effect when the Company allowed unqualified
personnel to perform at least 1,847 live gas meter exchanges. See IDAPA 31.11.01 (2020 version).1
IDAPA 31.11.01 adopted by reference all federal pipeline safety regulations.2 Federal pipeline safety
regulations are contained in Title 49 of the Code of Federal Regulations. The Company failed to
comply with federal pipeline safety regulations, and thereby failed to comply with IDAPA 31.11.01

1 The Commission adopted the rules promulgated in IDAPA 31.11.01 by Special Order in 2021. See Order No. 35095. 2 See Rule 201. (https://adminrules.idaho.gov/rules/2018%20Archive/31/311101.pdf).
FORMAL COMPLAINT - 5
by allowing personnel to perform 1,847 work orders while failing to have the proper qualifications to
do so.
22. The Company violated federal pipeline safety regulations, by allowing 1,847 work
orders—which includes live gas meter exchanges—to be completed by unqualified operators. See
49 C.F.R. § 192.805 et seq.
23. The Company has violated federal pipeline safety regulations by failing to follow
and obey its own written procedures known as OPS 800 concerning live meter exchanges—
namely, that each individual performing live meter exchanges be fully qualified. See 49 C.F.R. §
192.605 et seq.
24. The Company failed to timely report the existence of possible safety conditions that
could have caused an imminent hazard and a 20% or more reduction in operating pressure or
shutdown of a pipeline. See 49 C.F.R. § 191.23(a)(9).
25. As a direct and proximate result of the Company’s failures it could be subject to a
penalty of up to $2,000.00 for each of the 1,847 violations for each and every day that the violation
persisted without correction, up to a maximum amount of $200,000.00. See Idaho Code § 61-712A.
PRAYER FOR RELIEF
WHEREFORE, the Plaintiffs pray for entry of a Commission order:
1. Imposing penalties on the Company pursuant to Idaho Code § 61-712A for its
violations of Commission’s authorities and rules in the amount of $200,000.00; or
2. Require the Company to submit its ACE review plan that clearly defines ownership
and delineation of roles and responsibilities related to operator qualifications to the Commission
and submit quarterly reports that demonstrate the Company is following the ACE review safety
recommendations.
3. For such other and further relief as the Court may deem just and proper in these
premises.

DATED this ____ day of February, 2022.

_______________________________
Taylor R. Brooks Deputy Attorney General
I:\Legal\GAS\INT-G-22-01 Urzua\Memos\Complaint\INTG2201_complaint_tb_final.docx
TAYLOR R. BROOKS, ISB # 11542 DEPUTY ATTORNEY GENERAL IDAHO PUBLIC UTILITIES COMMISSION
Po BOX83720 BOISE, IDAHO 83720-0074 [phone]tay lor. [e-mail]
Street Address for Express Mail: 11331 W CHINDEN BLVD, BLDG 8, SUITE 201-A BOISE, ID 83714
Attorney for the Commission Staff
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
IN THE MATTER OF INTERMOUNTAIN GAS ) COMPANY'S INFORMAL COMPLAINT ) REGARDING UNQUALIFIED OPERA TORS ) PERFORMING LIVE RESIDENTIAL METER ) EXCHANGES )
)
)
) ___________________)
STA TE OF IDAHO ) ss. County of Ada )
CASE NO. INT-G-22-01
AFFIDAVIT OF MARIA BARRATT­RILEY IN SUPPORT OF THE IDAHO PUBLIC UTILITY COMMISSION
STAFF'S PETITION TO CREATE A FORMAL COMPLAINT
I, Maria Barratt-Riley, being first duly sworn under oath, depose and state as follows:
1.I have personal knowledge of the facts stated in this affidavit.
2.The information contained herein is true and correct to the best of my knowledge.
3.I am the Executive Director and I am responsible for the Pipeline Program at the Idaho
Public Utilities Commission.
4.In my position over the Pipeline Safety Program, along with Former Pipeline Program
Manager, Darrin Ulmer, we investigated Jesse Urzua's ("Complainant") Complaint
expressing concern that as a new employee for Intermountain Gas Company, ("the
AFFIDAVIT OF MARIA BARRATT-RILEY
Company") he was an unqualified operator performing live residential meter exchanges
for the Company.
5.Mr. Ulmer forwarded all e-mails from the Complainant in the above-described matter to
me. Therefore, I have personal knowledge that the e-mails and communications from the
Complainant attached to this Affidavit are true and correct.
6.Mr. Ulmer resigned from the Idaho Public Utilities Commission in September of 2021.
7.Attached as Exhibit 1 is a true and correct copy of the Complainant's initial e-mail to Mr.
Ulmer on April 23, 2021 which was forwarded to me on April 23, 2021.
8.Attached as Exhibit 2 is a true and correct copy of Mr. Ulmer's correspondence to me in
which Mr. Ulmer stated that he asked the Complainant for additional documentation
regarding his Complaint which was forwarded to me on April 26, 2021.
9.Attached as Exhibit 3 is a true and correct copy of all documentation from the Complainant
within Exhibit 2 which was forwarded to me on April 26, 2021, and May 3, 2021.
10.On May 11, 2021, I contacted Patrick Darras-the Vice President of Engineering and
Operations for the Company-and provided evidence of correspondence from the
Complainant and requested a formal written response within 21 days. Attached as Exhibit
4 is a true and correct copy of this e-mail and formal request attachment.
11.On May 28, 2021, I received a written response from the Company. Attached as Exhibit 5
is a true and correct copy of this response and all attachments.
12.On August 2, 2021, I e-mailed Mr. Darras in reply to the Company's response letter and
requested additional information. Attached as Exhibit 6 is a true and correct copy of this
reply letter.
13.On August 31, 2021, I received the Company's written reply with all additional information
that I had requested on August 2nd• Attached as Exhibit 7 are true and correct copies of
appropriate attachments contained in the company's written reply.
14.On October 21, 2021, I received a follow-up letter from the Company detailing several
remedies and recommendations on how to comply with pipeline safety and how to ensure
that the problem described from the Complainant does not occur again. Attached as Exhibit
8 is a true and correct copy of this letter.
AFFIDAVIT OF MARIA BARRATT-RlLEY 2
� Dated this � day of February 2022.
Maria Barratt-Riley Executive Director Idaho Public Utilities Commission
SUBSCRIBED AND SWORN to before me this 2 s-fl1 day of February 2022. I :\Legal\GASIINT-G-22--0 I Urzua\Memos\Complaint\lNTG220 I_ affidavit _tb.docx AFFIDAVIT OF MARIA BARRATT-RILEY 3
Notary Public for Idaho Residing at: Ada County, Idaho Commission expires: March 15, 2025
Exhibit I
(Attached)
From:
Sent:
To:
Subject:
Attachments:
FYI
Get Outlook for iOS
Darrin Ulmer
Friday, April 23, 2021 10:07 AM
Bruce Perkins; Jeff Brooks; Maria Barratt-Riley
Fwd: UNQUALIFIED OPERATOR PERFORMING RESIDENTIAL METER EXCHANGES
Screenshot (25).png; Screenshot (26).png; Screenshot (27).png; Screenshot (30).png; Screenshot (32).png;
Screens hot (33).png; Screens hot (29).png; Screens hot (31 ).png; Screens hot (28).png; Screens hot (35).png;
Screenshot (36).png; Screenshot (34).png; Screenshot (38).png; Screenshot (39).png; Screenshot (40).png;
Screens hot (43).png; Screens hot (44).png; Screens hot (41 ).png; Screens hot (45).png; Screens hot (37).png;
Screenshot (46).png; Screenshot (47).png; Screenshot (48).png; Screenshot (42).png; Screenshot (49).png
From: Jesse Urzua <[e-mail]>
Sent: Friday, April 23, 2021 9:50:54 AM
To: Darrin Ulmer <[e-mail]>
Subject: UNQUALIFIED OPERATOR PERFORMING RESIDENTIAL METER EXCHANGES
Dear Mr. Ulmer:
I have enclosed documentation in support of my assertion that I was an unqualified operator that was performing live
residential meter exchanges as directed by Lead Service Technician Jason Wixom on behalf of my employer, lntermountain Gas
Co., in Pocatello.
Upon receipt of this communication, kindly contact me at your earliest convenience so I can answer your questions and
provide specific information for your investigation.
Thank you for your attention to this matter.
Sincerely,
Jesse Urzua
208-284-9708
1
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D 08:28 CAOAGENT READY
TY 08:46
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0 0 5 0 0 220
1 POCATELLO I CLEARED I 12-02-2020 10:21 US/Mountain
POCATELLO I CLEARED I 12-02-2020 11 :36 US/Mountain
I POCATELLO i CLEARED ' 12-02-2020 14:25 US/Moumain
, POCATELLO j CLEARED I 12-02-2020 15:49 US/Mountain
POCATELLO I CLEARED I 12-02-2020 15:57 US/Mountain
45
45
45
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35 1 GAS METER!GC ONLY
'6 1 GAS METER, ! IGC ONLY
I GAS METER73 i lGC ONLY
7 i GAS METER; !GC ONLY
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·Summary
1 Job ID IMDUG-20201130-20685 FA ID \6511282859 Service Code \ G-EXCH
imer I
ess i
n Taken
noleted Meter Action
ng Meter/ERT Information
\lumber Correct Mtr No? 9075 ·':::-
mber Correct ERT No. 7
029 .,�,..
ional Order Information
·ork Performed Bypassable Meter Set------
Attachments· o
CGI CGI Reason Material or Billable Work?
Corrected Mtr No. Disconnect Location Drive Rate Index Read
11 :3852
Corrected ERT No. Delivery Pressure Drive Rate Found ERT Read I 0.25 POUNDS 3852
Pipe Condition Odorant Perceptible Company Relight? Lock Up-Found Lock up-Left
,(' \[ '✓!=<;. 'I( V 1-1-.8------�17 ___ 8 _____ _
ed customer's permission to proceed with change out. ki hot change -no service interruption. verified flow ock up. soaped meter set -no leaks. cycled 3 cf and ied ert/index opp. Reviewer
Review Reason
Meter/ERT Information
'lumber Meter Status
3322
·sent?ERT Number .76451663
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Number of Dials
Temo Comoensated
Delivery Pressure
Press Compensated
Pressure UOM
o,,LJNOS
Dnve Rate
Index Read
10
ERT Read
(fu
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·Summary
J Job ID I MDUG-20201130-20726
n Taken
noleteo Meter Action
ng Meter/ERT Information
'lumber Correct Mtr No?
2583 '::C:C
mber Correct ERT No.?
310 'f. s
ional Order Information
·ork Performed Bypassable Meter ------
?nts
FA ID j 9317668120 Service Code I G-EXCH �-----�
Attachments· o
CGI CGI Reason Material or Billable Work7
Corrected Mtr No. Disconnect Location Dnve Rate Index Read
11 4909
Corrected ERT No. Dehve1y Pressure Drive Rate Found ERT Read
I 0.25 POUNDS •4909
Pipe Condition Odorant Perceptible Company Relight7 Lock Up-Found Lock up-Lett
.()(':' ✓L �-\JI v l-7-.4------�,-7_.4 _____ _
ki hot change -no interruption of service. verified!
and lock-up. soaped meter set -no leaks. cycled lcf -I ied ert/index opp. painted meter set.
Office Review' Review Reason
Meter/ERT Information
-iumbe1 Meter Status
3329
·sent>ERT Number
76451407
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Number of Dials
Temp Comoensated
Delivery Pressure
1 , r
Press Compensated
Pressure UOM
Pf11JNDS
0nve Rate
Index Read
10
ERT Read
10
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·Summary
> Job 10 i MDUG-20201202-20938
ess 1
FA 10 I 3182540483 Se1v1ce Code \G-EXCH
-------------· -Attachments· o
n Taken
npleteo Meter Action CGI CGI Reason Material or Billable Work?
ng Meter/ERT Information
'lumber
3873
mber
883
Correct Mtr No7
'E<:
Correct ERT No. 7
ional Order Information
'ork Performed Bypassable Meter Set
'nts
Corrected Mt, No. Di�tennect Location Onve Rate
11
Corrected ERT No. Delivery Pressure Orrve Rate �ound
10.25 POUNDS
Pipe Condition Odorant Percept,ble Company Relight?
'.)(
t_ock Uo-Found
V \7.8
KI HOT CHANGE ·NO SERVICE INTERRUPTION. VERIFIED FLOI� OCK-UP. SOAPED METER SET ·NO LEAKS. CYCLED 3CF Otiice Review> ilev1ew Reason
IED ERT/INDEX OPP. PAINTED METER SET. LEFT DH.
Meter/ERT Information
Meter Status
4070
·sent?ERT Number
76449005
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NumlJer of Dials
Temo Compensareo
Delivery Pressure
Press Compensated
'\
Pressure UOM
POUNDS
Onve Rate
Index Read
'6088
ERT Read
,6088
Lock Up-Left
Index Read
)0
ERT Read
lo
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· Summary
' Job ID I MDUG-20201202-20941 FA ID j 5082834951 Service Code LI G_-_E_X_C_H ___ �
ess I
n Taken
npleted Merer Action
ng Meter/ERT Information
'lumber Correct Mtr No 1
3877
Correct ERT No.7
889
ional Order Information
'ork Performed Bypassable Meter Set ------
Attachments· o
CGI CGI Reason Material or Billable Work1
Corrected Mtr No. Disconnect Location Drive Rate Index Read
I 1 6613
Corrected ERT No 0el1ve1y Pressure Drive Rate Founa ERT Reaa
I 0.25 POUNDS i6613
Pipe Condition Odorant Perceptible Company Relight? Lock Up-Found Lock Up-Left �------r-------
,()(" ✓i::::--'JC' V I 7.8 j 1.8
KI CHANGE •NO SERVICE INTERRUPTION. VERIFIED FLOW AND UP. SOAPED METER SET ·NO LEAKS. CYCLED 2CF ·VERIFIED NDEX OPP. PAINTED METER SET. LEFT OH.
Office Review'
Rev,ewer
Review Reason
Meter/ERT Information
'lumber Meter Status
4071
·sent7 ERT Numbe• :76449549
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Number of Dials
Temp Compensated
Delivery Pressure
Press Compensated
Pressure UOM
p,,,y�os-
orive Rate
Index Read
IQ
ERT Read ,o
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·Summary
l Job ID I MDUG-20201202-20919 FA ID \ 6936146106 Service Code \�G_-_E_X_C_H ___ �
imer 1
ess -f-----------------------Attachments· o
n Taken
npleted Meter Action CGI CGI Reason Material or Billable Work7
ng Meter/ERT Information
Correct Mtr No7
0713
mber Correct ERT No. 7
298
ional Order Information
'ork Performed Bypassable Meter Set ------
�nts
Corrected Mtr No. Disconnect Location Dnve Rate
12
Corrected ERT Nu. Deilverv Pressure Drive Rate Found
I 0.25 POUNDS
Pipe Cond1t1on Odorant Perceptible Company Relight' ,o, '� . E::' 'JC l<Kk Up-Found
11.a
ki hot change -no service interruption. verified flow ock-up. soaped meter set -no leaks. cycled 2cf -011,._e Rev1ewi Review Reason
ied ert/index opp. painted meter set.
Meter/ERT Information
\lumbe1 Meter Status
3324
·sent'ERT Number
76451545
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Reviewer
Number of Dials Delivery Pressurr Pressure UOM
Temp Compensated Press Compensated Drive Rate
Index Read
3566
ERT Read
,3566
Lock Up-Left
11.a
index Read
!O
ERT Read
fc; \HJ
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\CTIVITY
I POCATELLO v I Tech I URZUAJ V ------------------
0 0 0
0 0 0
'0201130-20685 '6511282859 I G-EXCH
'0201130-20726. 9317668120 G-EXCH
'0201202-20919, 6936146106 'G-EXCH
'0201202-20938 3182540483 G-EXCH
'0201202-20941 5082834951 G-EXCH
0 0 0 0
I Export To CSV
tus Start Origin Type Address TY 00:16 CADREMOVE READY IAILABLE 08:02 CADAGENT SHOP D 08:28 CADAGENT READY TY 08:46
r ..... ,.,, ...............
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0
0
Day ! 12/3/2020
0 5
0 220
I I
Query I
1 POCATELLO I CLEARED I 12-02-2020 10:21 US/Mountain
POCATELLO I CLEARED I 12-02-2020 11 :J6 US/Mountain I l POCATELLO I CLEARED ! 12-02-2020 14:25 US/Mountain
POCATELLO I CLEARED i 12-02-2020 15:49 US/Mountam
POCA ELLO I CLEARED : 12-02-2020 15:57 US/Mountam
I 45 I
,15
4s I
45
45
I GAS METER 68 1 IGC QmY 35 I GAS METERIGC QNLY
to
361 GAS METEB IGC QNLY
r I GAS METER ., l IGC QNLY 71 GAS METERIGC QNLY
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0 A Not secure mobileservices.mdu.com/PCAC/Clientlnterface.aspx?ReportNumber= MDUG-20201130-20685I1191 &ReportName=GAS_METER
· Summary
FA ID I 6511282859 Service Code I G-EXCH
ess 1 Attachments· o
n Taken
noleted Meter Action CGI CGI Reason Material or Billable Work7
ng Meter/ERT Information
-Jurnber Correct Mtr No 7 Corrected Mtr No. Disconnect Location Drive Rate
9075 11
Correct ERT No.7 Corrected ERl No. Del1ve1v Pressure Drive Rate Found
029 I 0.25 POUNDS
ional Order Information
'ork Performed Bypassable Meter Ser Pipe Condition Odorant Perceptible Company Relight? Lock Up-Found ------
ed customer's permission to proceed with change out. ki hot change -no service interruption. verified flow ock up. soaped meter set -no leaks. cycled 3 cf and ied ert/index opp.
Meter/ERT Information
-Jurnber Meter Status
3322
·sent'ERT Number
76451663
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Number of Dials
Temp Compensated
Office Revrew7
Delivery Pressure
Press Compensated
\J
17.8
Rev,ew RF.ason
Pressure UOM
POUNDS
Drive Rate
Index Read
1 3852
ERT Reaa
3852
Lock Up-Left
,7.8
index Read
10
ERT Read
10
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·Summary
1 Job 10 I MDUG-20201130-20726 FA ID 19317668120 Serv,ce Code I G-EXCH �------
Attachments· o
n Taken
noleted Meter Action CGI CGI Reason Material or Billable Work'
ng Meter/ERT Information
-.iumber Correct Mtr No7
2583
mber Correct ERT No.>
310
ional Order Information
·ork Performed Bypassable Meter Set------
,nts
Corrected Mtr No Disconnect Location Dnve Rate
11
Corrected ERT No. Oel1verv Pressure Dnve Rate Found
I 0.25 POUNDS
Pipe Condition Odoram Perc�ptible Comoany Relight? Lock Up-Found
ki hot change -no interruption of service. verified and lock-up. soaped meter set -no leaks. cycled lcf -ied ert/index opp. painted meter set.
:)ffice Review' Review Reason
Meter/ERT Information
Merer Status
3329
·sent'ERT Number
176451407
Number of Dials Delivery Pressure
Temp Compensated Press Compensated
Pressure UOM
Pt:UND5
Onve Rate
Index Read
14909
ERT Read
14909
Lock Up-left
,7.4
Index Read
ERT Read
10
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·Summary
l Job ID I MOUG-20201202-20919 FA ID I 6936146106 Service Code l�G_-_E_X_C_H ___ �
ess Attachments· o
n Taken
noleted Meter Action CGI CGI Reason Material or Billable Work1
ng Meter/ERT Information
'lumber Correct Mtr No?
0713 'E::,
mber Correct ERT No.7
298 /t:'�
ional Order Information
'ork Performed Bypassable Meter Set
Corrected Mtr No. Disc0nnect Location Dnve Rate
12
Corrected ERT No. Delivery Pressure Drive Rate Found
I 0.25 POUNDS
Pipe Condition Odorant Perceptible Comoany Relight? Loci< Up-Found
V \1.8
ki hot change -no service interruption. verified flow ock-up. soaped meter set -no leaks. cycled 2cf -Office Rev1ew1 Review Reason
ied ert/index opp. painted meter set.
Meter/ERT Information
Meter Status
3324
ERT Number
76451545
'ype here to search
Number of Dials
Temp Compensated
Delivery Pressure
) ,._ r
Press Compensated
'\I
Pressure UOM
;::,OUNOS
Drive Rate
Index Read
3566
ERT Read
i3566
Lock Up-Left
11.8
Index Read
10
ERT Read
lo
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C ompll,mn• C <H1\t111ct1011 H ', M,•llli<' I Ip Pt J\I >
· Summary
l Job ID I MDUG-20201202-20919 FA ID I 6936146106 Service Code I G-EXCH-------
ess Attachments· o
n Taken
npleted Meter Action CGI CGI Reason Material or Billable Work7
ng Meter/ERT Information
\lumber Correct Mtr No 7
0713
rnbe1 Correct ERT No.7
298
ional Order Information
'ark Performed Bypassable Meter Set ------
Corrected Mtr No. Disconnect Location Drive Rate
12
Corrected ERT No. Oehverv Pressure Drive Rate Found
I 0.25 POUNDS
Pipe Condition Odorant Percep:1IJ1e Comoany Relight? Lock Up-Found
V 17.8
ki hot change -no service interruption. verified flow ock-up. soaped meter set -no leaks. cycled 2cf -Ofiice Rev1ew7 Review Reason
ied ert/index opp. painted meter set.
Meter/ERT Information
\lumber Meter Status
3324
·sent>ERT Number
:76451545
·ype here to search
Reviewer
NumlJer of Dials Delivery Pressure
Temp Comoensated Press Compensated
Pressure UOM
Dl)IJND�
Drive Rate
Index Read
3566
ERT Redd
:3566
Lock lJo-Lefi
,7.8
Index Read
10
ERT Read
10
I ;I
-<o \ffi
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·Summary
J Job ID i MDUG-20201202-20938 FA ID I 3182540483 Service Code I G-EXCH
ess
n Taken
Attachments· o
noleted Meter Action CGI CGI Reason Material or Billable Work'
ng Meter/ERT Information
'lumber Correct Mtr No> Corrected Mtr No. Di�connect Location Dnve Rate
3873 ,�::;: 11
mbe1 Correct ERT No.' Corrected ERT No. Delivery Pressure D11ve Rate Found
883 i::c_ I 0.25 POUNDS
ional Order Information
·ork Performed Bypassable Meter Ser Pipe Condition Odorant Perceptible Company Relight>
\j('
Lock Up-Found ------
KI HOT CHANGE -NO SERVICE INTERRUPTION. VERIFIED FLOW OCK-UP. SOAPED METER SET -NO LEAKS. CYCLED 3CF IED ERT/INDEX OPP. PAINTED METER SET. LEFT OH.
Meter/ERT Information
Slumber Meter Status
4070
·sent> ERT Number
76449005
·ype here to search
Number of Dials
Temo Compensated
Office Review>
Reviewer
Delivery Pressure
).
Press Compensated
'.,
i7.8
Review Reason
Pressure UOM
P()l.lNOS
Dnve Rate
Index Read
6088
ERT Read
16088
lock Up-Left
lnaex Read
'0
ERT Read
10
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' ( ompl!,in.-C' ( on,t111ct1on f ( "I Moh1IC' I Jp 1•1 Al,
·Summary
l Job ID I MDUG-20201202-20941 FA ID j 5082834951 Serv,ce Code I G-EXCH �-----�
imer I
ess At.tam�
n Taken
npleted Meter Action
"'X1�..,:,,Nr;::-· '!:-E'::, CGI CGI Reason Material or Billable Work7
ng Meter/ERT Information
'lumber Conect Mtr No7
3877 '2�
mbe1 Correct ERT No.?
889 ✓cs
ional Order Information
'ork Performed Bypassable Meter Set
Corrected Mtr No. Disconnect Location Dnve Rate Index Read
16613
Corrected ERT No. Delivery Pressure Dnve Rate Found ERT Read
I 0.25 POUNDS 16613
Pipe Condition Odorant Perceptible Company RelighP Lock Up-Found Lock Up-Lett -------------�-------;om ·1Es '¥ � , 1.8 ! 1.a
ints
KI CHANGE -NO SERVICE INTERRUPTION. VERIFIED FLOW AND UP. SOAPED METER SET -NO LEAKS. CYCLED 2CF -VERIFIED NDEX OPP. PAINTED METER SET. LEFT DH.
Meter/ERT Information
'lumber Meter Status
4071
·sent?ERT Number
i76449549
·ype here to search
Number of Dials
Temo Compensated
r-
Office Rev1ew7
Reviewer
Delivery Pressure
'l 2 l
Press Compensated
Review Reason
Pressure UOM
POUNDS
Drive Rate
:!
Index Read
lo
ERT Read
0
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ome -lntermountain Gas X I CJ Tech Activity X Energy Worldnet X +
O https://www.energyworldnet.com/PROI IN ET /MyRequirements
Task Code Task Name
V 192-0101 Characteristics and Hazards of Natural Gas (1:3)
V 192-Corrosion Monitoring (Atmospheric, External, Internal) (1:3)0401.01
V 192-Coating Maintenance (1:3)0402.01
V 192-Locate, Install, Protect Customer Meters and Regulators -Rasldentlal/Small
0701.01 Commercial (1:3)
V 192-Locate, Install, Protect Customer Meters and Regulators-Large Comm/Ind
0701.02 (1:3)
V 192-Customer Regulating, Limiting and Relief Devices -Residential/Small Comm
0702.01 (1:3)
V 192-Customer Regulatlng, limiting and Relief Devices -Large Comm/lndust
0702.02 (1:3)
V 192-Locating Plpellne (1:3)0801.01
V 192-0802 Protection During Dlstubrance of Segment Support (1:3)
V 192-Inspection for Damage (1:3)0803.01
V 192-0804 Damage Prevention During Excavation (1:3)
V 192-Mechanlcal Joints (1:0)1005.02
V 192-Mechanlcal Joints -Compression Couplings 2" and less (1:0)1005.03
V 192-Joining of Pipe: ThrHded Joints (1:0)1005.07
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◊ CG)
Current Completion
Date CD Expires On Status Ce1
08/03/2020 08/03/2025 •
03/16/2021 01/25/2026 •
03/16/2021 01/25/2026 •
02/17/2021 11/20/2023 •
02/17/2021 01/25/2024 •
02/17/2021 01/26/2024 •
02/17/2021 01/26/2024 •
02/17/2021 08/06/2023 •
01/26/2021 01/26/2026 •
02/17/2021 01/25/2026 •
01/26/2021 01/26/2024 •
02/11/2021 02/11/2022 •
02/17/2021 02/11/2022 •
02/18/2021 02/17/2022 •
ome -lntennountain Gas X I r) Tech ActMty X Energy Worldnet X +
Ci LJ https:/ /www.energyworldnet.com/PROIINET /MyRequ1rements <C= \ffi
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.. T : • • I . I I I ' I V 1005.02
V 192-Mechanical Joints -Compression Coupllngs 2" and lass (1:0) 02/17/2021 02/11/2022 •1005.03
V 192-Joining of Pipe: Threaded Joints (1:0) 02/18/2021 02/17/2022 •1005.07
V 192-Leakage Survey: Distribution and Transmission -Walking (1:3) 02/18/2021 • 1201.01 01/27/2024
V 192-Outside Leakage Investigation (1:3) • 1202.01
V 192-Inside Leak Investigation (1:3) • 1203.01
V 192-Leak/Strength Test -SVc/Maln/Trans. Line: Gas pressure <100 psi (1:3) • 1301.01
V 192-Leak/Strength Test -Svc/Main/Trans. Line: Soap Test (1:3) • 1301.04
V 192-1401 Abandonment or Inactivation of Facilities (1:3) 11/23/2020 11/23/2025 •
V 192-1402 Backfllling (1:3) 11/23/2020 11/23/2025 •
V 192-1405 Undergound Clearances (1:3) 02/17/2021 02/17/2026 •
V 192-Installation of Plastlc Pipe: Direct Burial (1:3) 02/24/2021 • 1408.01 01/26/2026
V 192-Cover -Service Lines, Mains, and Transmission Lines (1:3) 11/23/2020 • 1410.01 11/23/2025
V 192-Inspection: Compliance with Procedures and Standards (1:3) 02/24/2021 01/26/2026 •1411.01
V 192-Inspection: Inspection of Materials (1:3) 02/24/2021 01/26/2026 •1411.02
V 192-1413 Line Markers (1:3) 01/26/2021 01/26/2024 •
V 192-
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Energy Q Jesse Urzua (" 1 {-)\ W Id t •.1onr.1rra-fl.1koi:1 l'f11•!1C's (,"PIIP (MOU\ J...J. V or ne _ -
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V 192-Inspection: Inspection of Materials (1:3) 02/24/2021 01/26/2026 •1411.02
V 192-1413 Line Markers (1:3) 01/26/2021 01/26/2024 •
V 192-Plpellne Shutdown/Startup/Pressure Change: Squeeze Off Pip• (1:3) • 1414.02
V 192-1415 Protection from Hazards (1:3) 11/23/2020 11/23/2025 •
V 192-Purging: Large Vol, Segment of Main or Trans. Line, Etc. (1:3) • 1418.01
V 192-Purging: Small Vol, Short Pipe, Compressor, Etc. (1:3) • 1418.02
V 192-Valve Maintenance: Inspection/Partial Operation (1:3) • 1427.01
V 192-1434 Bypass -Regulator Stations & Meter Sets (1:3) •
V 192-Bypass -Gas Mains and Services (1:3) • 1435.01
V 192-Odorlzatlon: Mains and Transmission Lints: Periodic Sampling (1:3) • 1501.01
V 192-Pressure Regulatlng Limiting , and Rellef Device Operation and 02/24/2021 01/28/2026 •1803.01 Maintenance (1:3)
V 192-2011 Prevention of Accidental Ignition (1:3) 08/04/2020 08/04/2023 •
V 192-2014 Service Lines Not In Use and Service Discontinuance (1:3) 11/23/2020 11/23/2025 •
V 192-AOC Abnormal Operating Conditions (1:3) 08/04/2020 08/03/2023 •
V CMV-1001 Commercial Motor Vehicle Safety (1:0)02/18/2021 Non-• Expiring
FR Clothing (1:0) 02/19/2021 Non-• V CUST-8002 Expiring
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V CMV-1001 Commercial Motor Vehicle Safety (1:0)02/18/2021 Non-• Expiring
V CUST-8002 FR Clothlng (1:0) 02/19/2021 Non-• Expiring
V CUST-8007 Return to Workplace Training (1:0) 02/17/2021 Non-• Expiring
V CUST-8009 MDUG CBT • ACE Safety Management System Tier 1 Training (1:0) 02/17/2021 Non-• Expiring
V ERPT-5002 Emergency Action Plan (OSHA) (1:0) 09/15/2020 09/15/2021 •
V ERPT-5003 Emergency Response and Restoration of Service (1:0) 02/01/2021 02/01/2022 •
V ERPT-5004 15-100 Basic Incident Command (1:0) 02/23/2021 Non-• Expiring
V OSHE-6000 New Hire Orientation (1:0) 09/15/2020 Non-• Expiring
V OSHE-6002 Animal Attack and Dog Awareness (1:0) 09/15/2020 09/15/2022 •
V OSHE-6004 Back Safety and Proper Lifting (1:0) 08/06/2020 08/06/2022 •
V OSHE-6005 carbon Monoxide Safety (1:0) 08/06/2020 08/06/2023 •
V OSHE-6006 Confined Spaces Awareness (1:0) 08/07/2020 08/06/2021 •
V OSHE-6009 Driver Safety (1:0) 08/07/2020 08/07/2023 •
V OSHE-6010 Decision Driver (1:0) 10/16/2020 Non-• Expiring
V OSHE-6011 Ergonomics (1:0) 09/15/2020 09/15/2022 •
V OSHE-6012 Trenching, Excavation and Shoring Safety (1:0) 08/10/2020 08/10/2023 •
V OSHE-6015 Hantavlrus (1:0) •
V OSHE-6016 Heat Stress (1:0) 11/17/2020 11/17/2022 •
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V OSHE-6012 Trenching, Excavation and Shoring Safety (1:0) 08/10/2020 08/10/2023 •
V OSHE-6015 Hantavlrus (1:0) •
V OSHE-6016 Heat Stress (1:0) 11/17/2020 11/17/2022 •
V OSHE-6017 Accident and Hazard Reporting (1:0) 01/19/2021 01/19/2022 •
V OSHE-6018 Job Safety Analysis (1:0) 08/10/2020 08/10/2021 •
V OSHE-6019 Ladder Safety (1:0) 01/25/2021 01/25/2024 •
V OSHE-6027 Personal Protective Equipment (1:0) 08/10/2020 08/10/2021 •
V OSHE-6028 Public Awareness (1:0) 02/18/2021 02/18/2024 •
V OSHE-6030 Security Threat Recognition and Reporting (1:0) 08/07/2020 08/07/2021 •
V OSHE-6033 Walking Working Surf aces (1:0) 08/10/2020 08/10/2022 •
V OSHE-6039 Materials of Trade (1:0) 02/19/2021 02/19/2023 •
V OSHE-6041 Control of Hazardous Energy (1:0) 10/21/2020 10/21/2021 •
V OSHE-6042 First Ald/CPR/AED/88 Pathogen (1:0) •
V OSHE-6043 Asbestos Awareness (1:0) 02/18/2021 02/18/2022 •
V OSHE-6045 Fire Protection and Prevention (1:0) 08/18/2020 08/18/2021 •
V OSHE-6046 Hazard Communication (1:0) 08/10/2020 08/10/2022 •
V OSHE-Powered Industrial lift Truck -Class I (1:0) • 6047.01
V OSHE-Powered Industrial Lift Truck -Class IV (1:0) • 6047.04
08/05/2020 Non-• V OSHE-6049 Tool Safety (1:0) Expiring
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V OSHE-6041 Control of Hazardous Energy (1:0)
V OSHE-6042 First Ald/CPR/AED/BB Pathogen (1:0)
V OSHE-6043 Asbestos Awareness (1:0)
V OSHE-6045 Fire Protection and Prevention (1:0)
V OSHE-6046 Hazard Communication (1:0)
V OSHE-Powered Industrial Lift Truck -Class I (1:0) 6047.01
V OSHE-Powered Industrial Lift Truck -Class IV (1:0) 6047.04
V OSHE-6049 Tool Safety (1:0)
V OSHE-6050 Occupational Noise Exposure (1:0)
V OSHE-Introduction to OSHA (1:0) 6051.01
V OSHE-6058 Resldental Mater Ergonomics and Safety (1:0)
V OSHE-H2S Awareness (1:0) 6060.02
V OSHE-6062 Backhoe Safety -Bystander (1:0)
V OSHE-6063 Voluntary Respirator Use (1:0)
V OSHE-6064 Cold Stress (1:0)
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10/21/2020 10/21/2021 ••
02/18/2021 02/18/2022 •
08/18/2020 08/18/2021 •
08/10/2020 08/10/2022 •• •
08/05/2020 Non-• Expiring
08/10/2020 08/10/2021 •
Non-• 08/04/2020 Expiring •
08/06/2020 08/06/2021 •
08/07/2020 08/07/2023 •
01/26/2021 Non-• Expiring
11/17/2020 11/17/2022 •
Exhibit 2 (Attached)
From:
Sent:
To:
Darrin Ulmer
Monday, April 26, 2021 5:15 PM
Maria Barratt-Riley
Subject: Re: UNQUALIFIED OPERATOR PERFORMING RESIDENTIAL METER EXCHANGES
Maria,
I have looked at the work orders (completed in Nov and Dec 2020) before he became qualified in Feb 2021. I spoke to him
again today and he is going to forward photos of texts (from his work phone) and emails as documentation. He is also going to
type a statement email. The stress of all this has made him resign (about a week or two ago, before he contacted us) so he no
longer is an IGC employee.
Thanks
Darrin
Get Outlook for iOS
From: Maria Barratt-Riley <[e-mail]>
Sent: Monday, April 26, 2021 5:03:47 PM
To: Darrin Ulmer <[e-mail]>
Subject: RE: UNQUALIFIED OPERATOR PERFORMING RESIDENTIAL METER EXCHANGES
Darrin,
John Hammond has asked if you can take a look at the work orders he sent over, as well as his qualifications (I think
he sent those too) and see if you feel he is/isn't qualified to do the work. Also, do you know if Mr. Urzua is still
employed with IGC?
Thanks,
Maria
From: Darrin Ulmer <[e-mail]>
Sent: Friday, April 23, 2021 10:07 AM
To: Bruce Perkins <[e-mail]>; Jeff Brooks <[e-mail]>; Maria Barratt-Riley
<[e-mail]>
Subject: Fwd: UNQUALIFIED OPERATOR PERFORMING RESIDENTIAL METER EXCHANGES
FYI
Get Outlook for iOS
From: Jesse Urzua <[e-mail]>
Sent: Friday, April 23, 2021 9:50:54 AM
To: Darrin Ulmer <[e-mail]>
Subject: UNQUALIFIED OPERATOR PERFORMING RESIDENTIAL METER EXCHANGES
Dear Mr. Ulmer:
1
I have enclosed documentation in support of my assertion that I was an unqualified operator that was performing live
residential meter exchanges as directed by Lead Service Technician Jason Wixom on behalf of my employer,
lntermountain Gas Co., in Pocatello.
Upon receipt of this communication, kindly contact me at your earliest convenience so I can answer your questions
and provide specific information for your investigation.
Thank you for your attention to this matter.
Sincerely,
Jesse Urzua
208-284-9708
2
Exhibit 3 (Attached)
Jesse Urzua
88 Princeton Avenue Pocatello, ID 83201
RE: TIMELINE AND REPORT OF UNQUALIFIED OPERATOR WORK PERFORMED
I applied online for a Service Technician Apprentice position with Intermountain Gas Company (IGC) at
the end of May, 2020. Between June and July, 2020, I was interviewed several times via Microsoft Teams.
The IGC interview panel included former Pocatello District Manager Brandon Lance, current Pocatello District Manager James Murphy, and on occasion, Larissa Vossenkemper. At the end of one of the interviews, I asked Mr. Lance if I could be trained to do the job, since I did not have any previous gas
industry experience. Mr. Lance assured me that IGC would train me to do the job.
My first day of work at IGC was August 3, 2020. On August 7, 2020, I was asked to meet with Mr. Murphy. He explained to me that IGC Human Resources advised him to coach me about what they
believed to be a relationship with Bill McCulloch (IGC Service Technician A). Mr. McCulloch's wife
and my wife are sisters. Mr. Murphy made it clear to me that I was not in trouble because I had not violated an IGC policy, but that neither myself nor Mr. McCulloch could be the lead of the Service Technician department. IGC's position on this issue has been challenged by the union that the Service Technicians belong to because the service technician lead is more of a pay scale than an actual position
and the service technician lead does not have the authority to hire, fire or discipline employees.
In late November, 2020, I began performing residential meter exchanges by myself. I was not aware that I was not Operator Qualified to be performing such tasks. My training and Operator Qualifications were
being overseen by Service Technician lead Jason Wixom. Mr. Wixom directed me on what tasks to
perform and which technician to work with. He "signed off'' on my apprentice training handbook and also "signed off'' on my Operator Qualification performance evaluations. Mr. Wixom, on more than one occasion "signed off'' on something which he had not seen me perform. Mr. Wixom provided very little training, if any, and the limited training that he did occasionally offer was haphazard, at best, and did not
follow any sort of structure. Mr. Wixom also signed off on several performance evaluations without actually conducting a performance evaluation. In one particular instance, the line locating performance evaluation, Mr. Wixom signed off on the performance evaluation but told me that I needed more training.
If that was the case, he should not have signed off on the PE.
On December 11, 2020, I received a text message from Service Technician Lead Jason Wixom. He was concerned about the number of meters that I was exchanging. As a result, I requested -via email-to meet
with James Murphy. I met with the Pocatello District Manager James Murphy on December 11, 2020, to
discuss my concerns about the lack of training and ongoing criticism from Jason Wixom. Mr. Murphy advised me that Jason Wixom was not a good coach. He also stated that I was doing fine at my job and he advised me to be patient.
Despite my formal meeting with James Murphy, the situation did not improve. I did still did not receive much training from Jason Wixom. Mr. Wixom also continued his verbal criticism of the number of meter exchanges that I was completing. I was really feeling pressured and was concerned about losing my job.
As a result, I tried to complete an exchange 25 minutes before a United Way luncheon that IGC was providing for the Pocatello District employees. On this particular meter
exchange (in December 2020), I attempted to exchange a meter that was set on 2 pounds of pressure
instead of the ¼ pound pressure that I had previously encountered. I was not aware that IGC set meters
on 2 pounds of pressure. The Grunski bag I was using was blown apart by the higher pressure and the property serviced by the meter -a dentist's office-was left without gas. I called Service Technician Dave Thomson, an A level service technician for assistance in resolving the problem. Mr. Thompson turned on all the gas appliances that had lost gas. It is my understanding that either later that day or later that week,
Mr. Thompson met with James Murphy and advised him that I had not been trained correctly to exchange meters and should not be performing the work by myself. Mr. Thompson himself shared this information with me at a later date.
Mr. Thompson was one of several Service Technicians that spoke to Mr. Murphy about Jason Wixom's refusal to train me. It is my understanding that John Schwartz, Service Technician A; Brad Sheehan, Service Technician B; Bill McCulloch, Service Technician A,; and Dave Thompson, Service Technician A, all shared concerns about my lack of training with James Murphy. The situation, however, did not
improve. I did not receive structured or organized training from Mr. Wixom.
In early 2021, Mr. Wixom advised me that I was not where I needed to be in my training and that I needed to work on Operator Qualifications. I had not been previously made aware that I was falling behind -in
any capacity-and had also never received any sort of job performance feedback apart from Mr. Murphy's assertion that I was doing fine at my job (during our December meeting). The focus shifted from me completing residential meter exchanges to completing OQs ( computer based training (CBT) and performance evaluations (PE) as quickly as possible. The emphasis was not on learning the material in
order to perform the work safely but on completing the OQs as quickly as possible. Mr. Murphy approached me one day and apologized for not overseeing my completion of OQs and explained that he though Mr. Wixom was doing seeing to that task.
On March 23, 2021, Mr. Wixom called Glen Morgan, Service Technician A, while I was riding in Mr. Morgan's work truck. Mr. Wixom was not aware that I was in the same vehicle as Mr. Morgan and could overhear their conversation clearly. Mr. Wixom asked Mr. Morgan why I was taking so long to get to a particular work order. Mr. Morgan advised Mr. Wixom that we were completing work orders. What Mr.
Wixom did not know was that Mr. Morgan was actually training me and part of that training was showing me where JGC gas lines and regulator stations were located in Blackfoot, ID. I overheard Mr. Wixom ask Mr. Morgan to tell him, just between the two of them, what time I had arrived in Blackfoot. The fact that Mr. Wixom was talking about me to a fellow employee was very upsetting. As I previously stated,
Mr. Wixom was not a supervisor -he merely pretended to be one. I immediately contacted my union representative, Sherman Schmidt, and he in turn requested a meeting with JGC management. Because Mr. Murphy was on vacation, Mr. Schmidt and I met with JGC Regional Director Doug Hansen and
Operations Manager Phillip Colborn. During the meeting I shared my concerns about not receiving
training but frequently receiving criticism from Mr. Wixom. I advised Mr. Hansen that the only task Mr. Wixom wanted me completing seemed to be exchanging meters. Mr. Hansen replied that exchanging meters was a good way to get trained.
On March 31, 2021, Mr. Schmidt and I met with Mr. Murphy. We discussed the meeting that Mr. Schmidt and I had with Mr. Hansen and Mr. Colborn. Mr. Murphy stated that he wished I'd come to him more often -as of the time of this statement by Mr. Murphy, I had already met with him once formally about
Mr. Wixom, once informally (when Mr. Murphy apologized for Mr. Wixom not overseeing my training and OQs ), and several service technicians had also advised him about Mr. Wixom's unwillingness to train me. Between this meeting and my resignation from JGC, I was finally given structured training. I was
assigned to a Service Technician A and worked with that technician for several days in a row and on at least one occasions a complete workweek.
On April, 9, 2021, Mr. Schmidt and I met with Mr. Murphy. Prior to this meeting Mr. Murphy sent me several emails indicating that he was going to put together a training plan and wanted input from me about what work tasks I needed more training on. This was the first time during my tenure with IGC that Mr. Murphy inquired about my training. Based on the conversation we were having, it was clear to me that Mr. Murphy was aware that I had not been trained by Mr. Wixom. I felt the meeting was progressing fine until Mr. Murphy advised me that I my probationary period would be extended from six months to nine months. I was actually pretty shocked by Mr. Murphy's threat of a disciplinary action. I was never counseled, warned, or even spoken to by Mr. Murphy about any issues with my job performance. At the time of this meeting, Mr. Murphy was not even aware of how long J had worked at JGC. J explained to
him that J was closer to nine months of service than to six months of service. He was confused but eventually realized that J had been working at JGC for over 8 months. After the meeting with Mr. Murphy ended, J met with Mr. Schmidt to advise him that J was not going to be put back on probation by IGC. J believed the threat of an extended probation was a retaliatory act. The brashness of such an unwarranted retaliation left no doubt in my mind that IGC was committed to terminating me. As such, J decided that
J would give my two-week notice on Monday, April 12, 2021. Mr. Schmidt and the Union Business Unit Manager contacted JGC and advised them that the Union disagreed with IGC's threat of an extended probation.
On April 12, 2021, Mr. Murphy contacted myself and Mr. Schmidt and advised us that JGC had rescinded the extended probation disciplinary action. His words did little to overturn the damage done by the unwarranted retaliatory threat. Later that day, I submitted my written notice of resignation, via email, to
Mr. Murphy.
On April 13, 2021, Craig Pulley, contacted me. J believe Mr. Pulley is a Human Resources professional with either JGC or Montana Dakota Utilities. Mr. Pulley conducted an exit interview. During the
interview, I explained that my resignation was due to the lack of training and because ofIGC's threat of an unwarranted disciplinary action. At one point during the conversation, Mr. Pulley stated that exchanging meters was a great training opportunity for me, do to how involved the process was. J specifically asked Mr. Pulley about whether or not J should have been performing residential meter
exchanges that I was not qualified to be exchanging. He responded that that was a question for Mr.
Murphy.
Jesse Urzua
Summary of Concerns and Timeline 4/13/21
December 2020: Jesse came to me with concerns that Jason was not happy with where he was in his
training. I explained to Jesse that he was doing fine and that Covid had made this situation challenging.
I told him that I would talk with Jason and explain that to him which I did. I have been trying to coach
Jason since I have come into this new role, and this was another opportunity I took to ask Jason to be
patient and to help Jesse get where he wanted him to be in training.
March 23,2021: Jesse reached out to Sherm to after he had reached a breaking point that happened
when Jason called the Tech (Glen Morgan) that was training Jesse and asked Glen when he had arrived
on the job. Sherm suggested that they talk with Phil Colborn and Doug Hansen as I (JJ Murphy and
Jesse's manager) was on vacation. On 3/31/21 Sherm told me that he suggested that they talk with Phil
and Doug because he didn't want the situation to escalate while they waited for me to return from
vacation. I have included Doug's notes and Phil's notes of the conversation that they had with Sherm
and Jesse on this day.
March 29, 2021: Was able to schedule a meeting with Doug and Phil to discuss the meeting that they
had with Jesse and Sherm and then with Jason.
March 30, 2021: Was able to schedule a meeting with Jason. Jason had concerns about Jesse's
productivity. Jason stated that there were gaps in his workday that he seemed to always have an excuse
for. Jason said that he had asked him to do OQ's one day and he had left without telling him and he
didn't know where he went. He said that Jesse is on his personal phone all the time and had even left a
training to take a call from his wife. He stated that he had asked Jesse to meet him at the office at 8am
and Jesse left from his house at 8am and didn't arrive until 8:40am. Jason also stated that Jesse was
acting weird around him and had tried to talk to him with his phone out like Jesse was trying to record
the conversation. At that time, I told Jason to work through me on any concerns that he had with any
Techs. I told him that Jesse was at that time going to continue training with him until we had the
situation figured out. Jesse was already scheduled to train with Dave Thompson, so I let him go with
Dave the rest of the week and then I set his training schedule for the next two weeks to ride with other
Techs.
March 31, 2021: Was able to schedule a meeting with Jesse and Sherm. Jesse was concerned that Jason
was calling out his morality when he questioned Glen about the time that he had gotten there. Jesse
said it took a little bit of time to get the orders scheduled like Jason wanted. Jesse said that he has not
take lunch or breaks to try and be more productive. Jesse was frustrated because he doesn't feel he is
getting the level of training that he thought he should be, and that Jason is always unhappy with his
productivity.
Jesse talked about a situation in which Jason was asking Jesse questions about Bill McCulloch
and Jesse told him that he didn't know and that he should ask Bill. Jesse mentioned this to Bill and Bill
called Jason to ask why he was asking other Techs about him and an argument ensued between Bill and
Jason. After that Jason approached Jesse and was upset that he talked to Bill about it. He told Jesse
that "he decided Jesse could go get fucked". Also, Jesse stated that Jason constantly trash talks each
Tech to other Techs.
Jesse is upset that Jason has provided no clear direction, but at the same time is expecting Jesse
to just know what to do. He says that Jason would tell him that he would be training with him, but then
would send him with Bill. He says that Jason would tell him to do meter exchanges and then be mad at
him for not doing OQ's.
April 9· 2021, I scheduled a meeting with Jesse and Sherm. I had gone through Jesse's training log and
OQ's to come up with a plan for him to finish his training with employees other than Jason. I got a feel
for what types of orders he still need training on so that we could try to get him to as many of those
orders as possible over the next several weeks. I told him that we were going to extend his probationary
period out until May 3rd to allow for accelerated training and to get him where he needed to be for a
better performance review. Also, I explained that we could not have him train with Bill since they were
Brother-In-Laws. Sherm called me later that day and explained that the Union thought that Jesse had
fulfilled his responsibility for his probationary period, and they didn't want to extend it. I talked with
Amanda and Craig and we agreed not to extend it.
April 12, 2021: I called Sherm and Jesse first thing in the morning to let them know that the probationary
period had not been extended and that I was close to being ready to give his performance review. Later
that day I received an email notice of Jesse giving his two-week notice and resignation. I asked Jesse if
he could come into the office to meet.
Jesse stated that he felt that Jason was out to get him. He said that he had lost sleep and fought
with his wife because of the stress over the last several months. He said that he didn't want to be
unemployed in this area because there are no good jobs here and that he was moving back to the Boise
area. He also said that he didn't make this decision lightly and that it would cost him about $30,000 to
$40,000 in realtor and moving costs from him moving over here and back. He said that the extension of
the probationary period was the last straw and that his wife is in HR and couldn't believe we would do
that. Jesse stated that the other newer Techs had told him that they had similar experiences with Jason
during training. Jesse stated that he thought that Jason was harassing him and that he didn't know if it
was because he was older or because he was "Mexican". He then brought up a story that Jason had told
him about the last time that Jason "slapped a guy" and that it was an "older dude". He brought up that
it was hard to know exactly what Jason wanted because Jason would tell him stories about Jason goofing
off and not working, but then would expect Jesse to do more work than he was capable of.
I apologized to Jesse for not being able to fix this situation before it came to this and asked him
why he hadn't kept me informed as this was going on after the last several months. He said he didn't
want to be a complainer, and he knew I had a lot going on.
<
Yes please
Jason Wixom
Thu, Nov 12, 8:28 AM
Good morning! Do you want
me to grab th1e one read in
Soda Spring·s and the one
read in Montpelier?
Mon, Nov 16, 7:51 AM
Please head to Blackfoot. I'll
get you some orders
<
Jason Wixom >
Thu, Nov 19, 8:05 AM
I'll have a couple of orders
sent to you. After you are
done work on OQs
Sounds good!
Mon, Nov 30, 8:36 AM
I'm out for a while. The wife
has it and I think I do to.
Please work on g exchanges
and respond to emergencies
with other techs when you
can. Thanks
ue, Dec 1, 2:21 PM
ArP v.n11 wnrkinn nn n
<
Jason Wixom >
Tue, Dec 1, 2:21 PM
Are you working on g
exchanges?
JJ had me go with Bill to
Fort Hall where I assisted
with a two meter manifold
install and am now
assisting with locates.
Located in ft hall still?
Locates
Ok. Make sure your also working on exchanges when you can. Especially
while the weather is
holding. If you are assistin·g
<
Jason Wixom
Fri, Dec 11, 10:34 AM
Hey just wanted to touch
base and see what ;is going
on with orders.? I know there
have been a few activities
going on around the shop,
but as far as I can tell you
aren't getting much done
and spending way to much
time at the shop. Again, I'm
on the outside looking in.
But You are only averaging 2
to 3 a day on exchanges .
Without an area you should
easily be able to average 6 if
you start from your house
and do orders for more than
a few hours a day. There are -
<
Jason Wixom > -But You are only averaging 2
to 3 a day on exchanges.
Without an area you should
easily be able to average 6 if
you start from your house
and do orders for 1more than
a few hours a day. There are
techs completing their daily
orders while also doing
several exchanges a day. We
are not required to go to the
shop every morning at 8. It is
best to plan your day and
start from home at 8. No
need to drive in to the office
each morning when there is
nothing to do there. Just call
Kendra and have orders
sent. But averaging 2 and 3
orders a day isn't good. We'll
talk more Monday.
Mon, Dec 14, 12:39 PM
Exhibit 4 (Attached)
From:
Sent:
Darras, Patrick < [e-mail] >
Tuesday, May 11, 2021 3:42 PM
To: Maria Barratt-Riley
Cc:
Subject:
Blattner, Lori; Darrin Ulmer; John Hammond
RE: Message from KM_C658
Ms. Barratt-Riley,
I am in receipt of this correspondence and we will provide a written response within 21 days. Should we have questions we
will be sure to reach out.
Thank you,
Pat Darras
VP, Engineering & Operations Services
400 North Fourth Street, Bismarck, ND 58501
Ph 701-222-7611
From: Maria Barratt-Riley <[e-mail]>
Sent: Tuesday, May 11, 2021 4:06 PM
To: Darras, Patrick <[e-mail]>
Cc: Blattner, Lori <[e-mail]>; Darrin Ulmer <[e-mail]>; John Hammond
<[e-mail]>; Maria Barratt-Riley <[e-mail]>
Subject: FW: Message from KM_C658
** WARNING: EXTERNAL SENDER. NEVER click links or open attachments without positive sender verification of
purpose. DO NOT provide your user ID or password on sites or forms linked from this email. **
Mr. Darras,
The Idaho Public Utilities Commission pipeline program recently received a complaint regarding an unqualified
operator performing live residential meter exchanges. Please see the attached memo and claim
documentation. We are asking for a written response within 21 days of this correspondence.
Please let me know if you have any questions.
Thank you,
1
Maria Barratt-Riley
Executive Director
Idaho Public Utilities Commission
208 334-0337
2
Idaho Public Utilities Commission
PO Box 83720, Boise, ID 83720-0074 Pat Darras Intermountain Gas Company 400 N 4th St. Bismarck, ND 58501 Dear Mr. Darras: May 7, 2021 Brad Little, Governor
Paul Kfellander, Commissioner Krtatine Raper, Commissioner Eric Andel"lon, Commissioner On April 23, 2021 the Commission received a complaint that an unqualified operator ("Operator") had been performing live residential meter exchanges in Pocatello between November 2020 to mid-April 2021. Enclosed, please find a copy of the complaint and documentation of meter exchanges the Operator worked on between November 2020 and mid­April 2021 lodged informally with the Commission. The complaint describes an event timeline where the Operator continually reached out to Pocatello District Manager James Murphy, with concerns about the lack of training he was being provided by Service Technician lead Jason Wixom. The complaint includes allegations that Mr. Wixom signed off on training and performance which Mr. Wixom did not personally witness nor conduct an evaluation on the work done by the Operator. The complaint includes specific work orders, and situations during the timeframe set forth above where Mr. Wixom continued to push for a higher number of meter exchanges to be completed, work the operator claimes he was not knowledgeable or qualified to perform. One such event occurred on in December and the lack of operator knowledge resulted in a Gurnski bag being blown apart and a dentist office being left without gas service. The Commission takes such allegations seriously. Please provide a written response to the allegations contained in the complaint within twenty-one (21) day of the date of this correspondence. This response can be sent either by U.S. Mail to: Maria Barratt-Riley Idaho Public Utiliteis Commission PO Box 83720 Boise, ID 83720-0074 or by email to: [e-mail]. 11331 W. Chinden Blvd., Building 8, Suite 201-A, Boise ID 83714
Telephone: [phone] Facsimile: [phone]
Specifically, such response should, included but not be limited to, address each meter exchange performed by the Operator between November 2020 and mid-April 2021 and whether the Operator was qualified to perform such work.
If you have any questions please feel free to contact me at 208-334-0337.
Sincerely,
\ D--67' )
Maria Barra� {__ Executive Director Idaho Public Utilities Commission
cc: John Hammond, Deputy Attorney General Darrin Ulmer, Pipeline Program Manager
Jesse Urzua
88 Princeton Avenue
Pocatello,ID 83201
RE:TIMELINE AND REPORT OF UNQUALIFIEDOPERATOR WORK PERFORMED
I applied online for a Service Technician Apprenticeposition with Intermountain Gas Company (IGC)at
the end of May,2020.Between June and July,2020,I was interviewed several times via Microsoft Teams.
The IGC interview panel included former Pocatello District Manager Brandon Lance,current Pocatello
District Manager James Murphy,and on occasion,Larissa Vossenkemper.At the end of one of the
interviews,I asked Mr.Lance if I could be trained to do the job,since 1 did not have any previous gas
industry experience.Mr.Lance assured me that IGC would train me to do the job.
My first day of work at IGC was August 3,2020.On August 7,2020,I was asked to meet with Mr.
Murphy.He explained to me that IGC Human Resources advised him to coach me about what they
believed to be a relationship with Bill McCulloch (lGC Service Technician A).Mr.McCulloch's wife
and my wife are sisters.Mr.Murphy made it clear to me that I was not in trouble because I had not
violated an IGC policy,but that neither myself nor Mr.McCulloch could be the lead of the Service
Technician department.IGC's position on this issue has been challenged by the union that the Service
Technicians belong to becausethe service technician lead is more of a pay scale than an actual position
and the service technician lead does not have the authority to hire,fire or discipline employees.
In late November,2020,I began performing residential meter exchangesby myself.I was not aware that
I was not Operator Qualified to be performing such tasks.My training and Operator Qualifications were
being overseen by Service Technician lead Jason Wixom.Mr.Wixom directed me on what tasks to
perform and which technician to work with.He "signed off'on my apprentice training handbook and
also "signed off'on my Operator Qualification performance evaluations.Mr.Wixom,on more than one
occasion "signed off'on something which he had not seen me perform.Mr.Wixom provided very little
training,if any,and the limited training that he did occasionally offer was haphazard,at best,and did not
follow any sort of structure.Mr.Wixom also signed off on several performance evaluations without
actually conducting a performance evaluation.In one particular instance,the line locating performance
evaluation,Mr.Wixom signed off on the performance evaluation but told me that I neededmore training.
If that was the case,he should not have signed off on the PE.
On December 11,2020,I received a text message from Service Technician Lead Jason Wixom.He was
concerned about the number of meters that I was exchanging.As a result,I requested -via email-to meet
with James Murphy.I met with the Pocatello District Manager James Murphy on December 11,2020,to
discuss my concems about the lack of training and ongoing criticism from Jason Wixom.Mr.Murphy
advised me that Jason Wixom was not a good coach.He also stated that I was doing fine at my job and
he advised me to be patient.
Despite my formal meeting with James Murphy,the situation did not improve.I did still did not receive
much training from Jason Wixom.Mr.Wixom also continued his verbal criticism of the number of meter
exchanges that I was completing.I was really feeling pressured and was concerned about losing my job.
As a result,I tried to complete an exchange 25 minutes before a United
Way luncheon that IGC was providing for the Pocatello District employees.On this particular meter
exchange (in December 2020), I attempted to exchange a meter that was set on 2 pounds of pressure
instead of the ¼ pound pressure that 1 had previously encountered. 1 was not aware that JGC set meters
on 2 pounds of pressure. The Grunski bag I was using was blown apart by the higher pressure and the
property serviced by the meter -a dentist's office-was left without gas. I called Service Technician Dave
Thomson, an A level service technician for assistance in resolving the problem. Mr. Thompson turned on
all the gas appliances that had lost gas. It is my understanding that either later that day or later that week,
Mr. Thompson met with James Murphy and advised him that I had not been trained correctly to exchange
meters and should not be performing the work by myself. Mr. Thompson himself shared this information
with me at a later date.
Mr. Thompson was one of several Service Technicians that spoke to Mr. Murphy about Jason Wixom's
refusal to train me. It is my understanding that John Schwartz, Service Technician A; Brad Sheehan,
Service Technician B; Bill McCulloch, Service Technician A,; and Dave Thompson, Service Technician
A, all shared concerns about my lack of training with James Murphy. The situation, however, did not
improve. I did not receive structured or organized training from Mr. Wixom.
In early 2021, Mr. Wixom advised me that I was not where I needed to be in my training and that I needed
to work on Operator Qualifications. I had not been previously made aware that I was falling behind -in
any capacity-and had also never received any sort of job performance feedback apart from Mr. Murphy's
assertion that I was doing fine at my job (during our December meeting). The focus shifted from me
completing residential meter exchanges to completing OQs (computer based training (CBT) and
performance evaluations (PE) as quickly as possible. The emphasis was not on learning the material in
order to perform the work safely but on completing the OQs as quickly as possible. Mr. Murphy
approached me one day and apologized for not overseeing my completion of OQs and explained that he
though Mr. Wixom was doing seeing to that task.
On March 23, 2021, Mr. Wixom called Glen Morgan, Service Technician A, while I was riding in Mr.
Morgan's work truck. Mr. Wixom was not aware that I was in the same vehicle as Mr. Morgan and could
overhear their conversation clearly. Mr. Wixom asked Mr. Morgan why I was taking so long to get to a
particular work order. Mr. Morgan advised Mr. Wixom that we were completing work orders. What Mr.
Wixom did not know was that Mr. Morgan was actually training me and part of that training was showing
me where IGC gas lines and regulator stations were located in Blackfoot, ID. I overheard Mr. Wixom
ask Mr. Morgan to tell him, just between the two of them, what time I had arrived in Blackfoot. The fact
that Mr. Wixom was talking about me to a fellow employee was very upsetting. As I previously stated,
Mr. Wixom was not a supervisor -he merely pretended to be one. I immediately contacted my union
representative, Sherman Schmidt, and he in tum requested a meeting with IGC management. Because
Mr. Murphy was on vacation, Mr. Schmidt and I met with IGC Regional Director Doug Hansen and
Operations Manager Phillip Colborn. During the meeting I shared my concerns about not receiving
training but frequently receiving criticism from Mr. Wixom. I advised Mr. Hansen that the only task Mr.
Wixom wanted me completing seemed to be exchanging meters. Mr. Hansen replied that exchanging
meters was a good way to get trained.
On March 31, 2021, Mr. Schmidt and I met with Mr. Murphy. We discussed the meeting that Mr. Schmidt
and I had with Mr. Hansen and Mr. Colborn. Mr. Murphy stated that he wished I'd come to him more
often -as of the time of this statement by Mr. Murphy, I had already met with him once formally about
Mr. Wixom, once infonnally (when Mr. Murphy apolobrized for Mr. Wixom not overseeing my training
and OQs), and several service technicians had also advised him about Mr. Wixom's unwillingness to train
me. Between this meeting and my resignation from IGC, I was finally given structured training. I was
assigned to a Service Technician A and worked with that technician for several days in a row and on at
least one occasions a complete workweek.
On April, 9, 2021, Mr. Schmidt and I met with Mr. Murphy. Prior to this meeting Mr. Murphy sent me
several emails indicating that he was going to put together a training plan and wanted input from me
about what work tasks I needed more training on. This was the first time during my tenure with IGC that
Mr. Murphy inquired about my training. Based on the conversation we were having, it was clear to me
that Mr. Murphy was aware that I had not been trained by Mr. Wixom. I felt the meeting was progressing
fine until Mr. Murphy advised me that I my probationary period would be extended from six months to
nine months. I was actually pretty shocked by Mr. Murphy's threat of a disciplinary action. I was never
counseled, warned, or even spoken to by Mr. Murphy about any issues with my job performance. At the
time of this meeting, Mr. Murphy was not even aware of how long I had worked at IGC. I explained to
him that I was closer to nine months of service than to six months of service. He was confused but
eventuaJly realized that I had been working at JGC for over 8 months. After the meeting with Mr. Murphy
ended, I met with Mr. Schmidt to advise him that I was not going to be put back on probation by JGC. I
believed the threat of an extended probation was a retaliatory act. The brashness of such an unwarranted
retaliation left no doubt in my mind that JGC was committed to terminating me. As such, I decided that
I would give my two-week notice on Monday, April 12, 2021. Mr. Schmidt and the Union Business Unit
Manager contacted IGC and advised them that the Union disagreed with IGC's threat of an extended
probation.
On April 12, 2021, Mr. Murphy contacted myself and Mr. Schmidt and advised us that IGC had rescinded
the extended probation disciplinary action. His words did little to overturn the damage done by the
unwarranted retaliatory threat. Later that day, I submitted my written notice of resignation, via email, to
Mr.Murphy.
On April 13, 2021, Craig Pulley, contacted me. I believe Mr. Pulley is a Human Resources professional
with either JGC or Montana Dakota Utilities. Mr. Pulley conducted an exit interview. During the
interview, I explained that my resignation was due to the lack of training and because ofJGC's threat of
an unwarranted disciplinary action. At one point during the conversation, Mr. Pulley stated that
exchanging meters was a great training opportunity for me, do to how involved the process was. I
specifically asked Mr. Pulley about whether or not I should have been perfonning residential meter
exchanges that I was not qualified to be exchanging. He responded that that was a question for Mr.
Murphy.
Jesse Urzua
Summary of Concerns and Timeline 4/13/21
December 2020: Jesse came to me with concerns that Jason was not happy with where he was in his
training. I explained to Jesse that he was doing fine and that Covid had made this situation challenging.
I told him that I would talk with Jason and explain that to him which I did. I have been trying to coach
Jason since I have come into this new role, and this was another opportunity I took to ask Jason to be
patient and to help Jesse get where he wanted him to be In training.
March 23,2021: Jesse reached out to Sherm to after he had reached a breaking point that happened
when Jason called the Tech (Glen Morgan) that was training Jesse and asked Glen when he had arrived
on the job. Sherm suggested that they talk with Phil Colborn and Doug Hansen as I (JJ Murphy and
Jesse's manager) was on vacation. On 3/31/21 Sherm told me that he suggested that they talk with Phil
and Doug because he didn't want the situation to escalate while they waited for me to return from
vacation. I have included Doug's notes and Phil's notes of the conversation that they had with Sherm
and Jesse on this day.
March 29, 2021: Was able to schedule a meeting with Doug and Phil to discuss the meeting that they
had with Jesse and Sherm and then with Jason.
March 30, 2021: Was able to schedule a meeting with Jason. Jason had concerns about Jesse's
productivity. Jason stated that there were gaps in his workday that he seemed to always have an excuse
for. Jason said that he had asked him to do OQ's one day and he had left without telling him and he
didn't know where he went. He said that Jesse is on his personal phone all the time and had even left a
training to take a call from his wife. He stated that he had asked Jesse to meet him at the office at 8am
and Jesse left from his house at 8am and didn't arrive until 8:40am. Jason also stated that Jesse was
acting weird around him and had tried to talk to him with his phone out like Jesse was trying to record
the conversation. At that time, I told Jason to work through me on any concerns that he had with any
Techs. I told him that Jesse was at that time going to continue training with him until we had the
situation figured out. Jesse was already scheduled to train with Dave Thompson, so I let him go with
Dave the rest of the week and then I set his training schedule for the next two weeks to ride with other
Techs.
March 31, 2021: Was able to schedule a meeting with Jesse and Sherm. Jesse was concerned that Jason
was calllng out his morality when he questioned Glen about the time that he had gotten there. Jesse
said it took a little bit of time to get the orders scheduled like Jason wanted. Jesse said that he has not
take lunch or breaks to try and be more productive. Jesse was frustrated because he doesn't feel he is
getting the level of training that he thought he should be, and that Jason is always unhappy with his
productivity.
Jesse talked about a situation in which Jason was asking Jesse questions about Bill McCulloch
and Jesse told him that he didn't know and that he should ask Bill. Jesse mentioned this to Bill and Bill
called Jason to ask why he was asking other Techs about him and an argument ensued between Bill and
Jason. After that Jason approached Jesse and was upset that he talked to Bill about it. He told Jesse
that "he decided Jesse could go get fucked". Also, Jesse stated that Jason constantly trash talks each
Tech to other Techs.
Jesse is upset that Jason has provided no dear direction, but at the same time is expecting Jesse
to just know what to do. He says that Jason would tell him that he would be training with him, but then
would send him with Bill. He says that Jason would tell him to do meter exchanges and then be mad at
him for not doing OQ's.
April 9· 2021, I scheduled a meeting with Jesse and Sherm. I had gone through Jesse's training log and
OQ's to come up with a plan for him to finish his training with employees other than Jason. I got a feel
for what types of orders he still need training on so that we could try to get him to as many of those
orders as possible over the next several weeks. I told him that we were going to extend his probationary
period out until May 3rd to allow for accelerated training and to get him where he needed to be for a
better performance review. Also, I explained that we could not have him train with Bill since they were
Brother-In-Laws. Sherm called me later that day and explained that the Union thought that Jesse had
fulfilled his responsibility for his probationary period, and they didn't want to extend it. I talked with
Amanda and Craig and we agreed not to extend it.
April 12, 2021: I called Sherm and Jesse first thing in the morning to let them know that the probationary
period had not been extended and that I was close to being ready to give his performance review. Later
that day I received an email notice of Jesse giving his two-week notice and resignation. I asked Jesse if
he could come into the office to meet.
Jesse stated that he felt that Jason was out to get him. He said that he had lost sleep and fought
with his wife because of the stress over the last several months. He said that he didn't want to be
unemployed in this area because there are no good jobs here and that he was moving back to the Boise
area. He also said that he didn't make this decision lightly and that it would cost him about $30,000 to
$40,000 ln realtor and moving costs from him moving over here and back. He said that the extension of
the probationary period was the last straw and that his wife is in HR and couldn't believe we would do
that. Jesse stated that the other newer Techs had told him that they had similar experiences with Jason
during training. Jesse stated that he thought that Jason was harassing him and that he didn't know if it
was because he was older or because he was "Mexican". He then brought up a story that Jason had told
him about the last time that Jason "slapped a guy'' and that it was an "older dude". He brought up that
it was hard to know exactly what Jason wanted because Jason would tell him stories about Jason goofing
off and not working, but then would expect Jesse to do more work than he was capable of.
I apologized to Jesse for not being able to fix this situation before it came to this and asked hfm
why he hadn't kept me informed as this was going on after the fast several months. He said he didn't
want to be a complainer, and he knew I had a lot going on.
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0SHE-8005 Carbon Monmkle safety (1:0) 08/08/202D 08/08/2023 •
0SHE-toofl Confined Spacn Awaren•• (1:0) 08/D7/202D 08/08/2021 •
0SHE-8009 Driver Safety (1:0) 08/07/202D 08/D7/2023 •
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Exhibit 5
(Attached)
INTERMOUNTAIN GAS COMPANY 555 SOUTH COLE ROAD• P.O. BOX 7608 • BOISE, IDAHO 83707 [phone] • FAX: [phone]
May 28, 2021
Ms. Maria Barratt-Riley, Executive Director Idaho Public Utility Commission PO Box 83720 Boise, ID 83720-0074
Subject: Response to Complaint to Commission of an Unqualified Operator Performing Meter Exchanges
Dear Ms. Barratt-Riley:
This letter is intended to address a complaint received by the Idaho Public Utilities Commission ("IPUC") on April 23,
2021 that an unqualified technician oflntennountain Gas Company ("JGC'') performed live residential meter exchanges in Pocatello between November 2020 to mid-April 2021. Specifically, we are addressing the qualifications of the
technician to perform live meter exchanges and each meter exchange that was performed by this technician during the
aforementioned timeframe.
JGC has reviewed IGC's apprentice training and qualification program. JGC reviewed training records and work completion records for technician Jesse Urzua. JGC has determined that, while Mr. Urzua completed training, it is possible he was not fully qualified and/or operating with another qualified individual under span of control during ninety-seven meter exchanges. A list of these meter exchange addresses has been included with this letter.
JGC is committed to ensuring the safe operation of its natural gas system and has implemented a plan to remedy any
potential issues stemming from Mr. Urzua's allegations. The company wilt visit each location where Mr. Urzua perfonned worked to verify his work was complete and the associated equipment is operating in a safe condition. This is considered a high priority and is expected to be completed no later than July 2, 2021.
Additionally, JGC wilt review Operator Qualification records of all apprentices that have had the potential to complete
covered tasks without fully completed qualifications or the assistance of another qualified individual since August l,
2020. If it is detennined that work was completed by apprentice employees without proper qualifications or without assistance of another qualified individual operating under span of control, the company will visit these locations to verify work was complete and the associated equipment is operating in a safe condition.
Lastly, JGC Managers and Supervisors who supervise Service Technicians will receive supplemental training related to OPS 800 -Operator Qualification Plan. This training will highlight the importance of reviewing employee records and ensuring that initial qualifications are recorded prior to an employee being assigned any covered tasks.
JGC takes these allegations seriously and is committed to operating a safe and reliable natural gas system. Please feel free to contact Josh Sanders at [phone] with your questions or comments.
Respectfully Submitted, IWJ�
Pat Darras
Vice President, Engineering & Operations Services Intennountain
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POCATELLO
POCATELLO
POCATELLO
Exhibit 6
(Attached)
From: Maria Barratt-Riley
Sent: Monday, August 2, 2021 9:56 AM
To: Darras, Patrick <[e-mail]>
Cc: Lori Blattner ([e-mail]) <[e-mail]>; Darrin Ulmer
<[e-mail]>; John Hammond <[e-mail]>
Subject: RE: Request for additional information
From: Maria Barratt-Riley
Sent: Monday, August 2, 2021 9:54 AM
To: Darras, Patrick <[e-mail]>
Cc: Lori Blattner ([e-mail]) <[e-mail]>; Darrin Ulmer
<[e-mail]>; John Hammond <[e-mail]>
Subject: Request for additional information
Mr. Darras,
Please see the attached memo requesting additional information on IGC's response on May
28, 2021 to the Commission's unqualified operator complaint. Please let me know if you have
any questions or concerns about any of the additional information requested. We are asking
for a written response within 21 days of this correspondence.
Thank you,
Maria Barratt-Riley
Executive Director
Idaho Public Utilities Commission
208 334-0337
Idaho Public Utilities Commission
PO Box 83720, Boise, ID 8372().()074
Pat Darras Intennountain Gas Company 400 N 4th St. Bismarck, ND 58501
Dear Mr. Darras:
July 29, 2021
Brad Little, Governor
Paul Kjellander, Comml1alon1r Krt1tine Riper, Commlulaner Eric Anderson, Comml11loner
Thank you for your response letter regarding the unqualified operator ("Operator") complaint. Based on your response, I am requesting additional details on the following:
1.Copies of the initial work orders, including who signed off on the review of workperfonned.2.Copies of IGC follow up inspections of all meter exchanges and any other workperfonned by Mr. Urzua, any findings, and status of those inspections. You indicated100% completion by July 2, 2021, has this been completed?3.How or why did you select the time of August I, 2020 as the starting date for review ofOperator Qualification records? What were the results of this review? If anything wasfound, who signed off on those work orders? Status of any potential findings.4.Please provide a copy of, or access to the supplemental training provided to managersand supervisors who supervise Service Technicians. Have all managers/supervisorscompleted this training? Has this training resulted in any new findings of not fullyqualified technicians perfonning any work independently? If so, please provide acomplete list of addresses and any followup inspection reports IGC has completed sincethe finding.
I want to stress the Commission takes this situation very seriously. The lack of training and internal oversight for new employees is a major failing of IGC to promote public safety. Whereas, the fonner employee tried to bring the situation to light with his supervisors and then up the chain of command to no avail, we are quite concerned that IGC put in place a mechanism for future new employees claims are taken seriously. I welcome any additional comments you may have regarding any process changes IGC has put in place to help with this situation.
11331 W. Chlnden Blvd., Building 8, Suite 201-A, Boise ID 83714
Telephone: [phone] Facsimile: 1208) 334-3762
Please provide the requested infonnation within twenty-one (21) day of the date of this correspondence. This response can be sent either by U.S. Mail to:
Maria Barratt-Riley Idaho Public Utiliteis Commission PO Box 83720 Boise, ID 83720-0074
or by email to: [e-mail].
If you have any questions please feel free to contact me at 208-334-0337.
Sincerely,
Maria Barratt-Riley Executive Director Idaho Public Utilities Commission
cc: John Hammond, Deputy Attorney General Darrin Ulmer, Pipeline Program Manager
Exhibit 7
(Attached)
From:
Sent:
Watkins, Greg <[e-mail]>
Tuesday, August 31, 2021 4:43 PM
To: Maria Barratt-Riley
Cc: Darras, Patrick; Sanders, Josh; Schoepp, Michael; Blattner, Lori
Subject: IGC Response to Request for Additional Information dated 7/29/2021
Attachments: CONFIDENTIAL Attachement 1 -Apprentice Service Technician PCAD Order Review.xlsx; CONFIDENTIAL
Attachment 2 -Urzua Meter Exchange Review.xlsx; Confidentiality Letter re Informal Complaint.pdf;
2021-07-29 IPUC Concern of Complaint -IGC Follow-Up Response.pdf
Follow Up Flag: Follow up
Flag Status: Flagged
Maria,
Attached is the lntermountain Gas Company response to Request for Additional Details RE: Complaint to Commission of an
Unqualified Operator Performing Meter Exchanges. We truly appreciate you meeting this afternoon to discuss the response
and the path going forward.
Also attached are the requested and referenced documents that are marked confidential due to customer addresses and
employee names.
Respectfully,
Greg Watkins
Manager, Policy and Procedure
555 South Cole Road I Boise, ID 83709
Email: [e-mail]
Direct: 208-377-6032
Cell: 208-890-2300
� .i. INTERMOUNTAIN1fl GAS COMPANY._,. ___ a.a __ t1111ec-nr,1as.n.•
1
GIVENS PURSLEY LLPAttorneys and Counselors at Law
601 W. Bonnock Slreet
PO &ox2720
Boise, ID 83701
Telephone: [phone]
Facslmlle: 206-388-1300
www.glvenspvnley.com
Preston N. Corter [)[e-mail] 206-388-1222
Via hand delivery and email
Ms. Maria Barratt-Riley Idaho Public Utilities Commission P.O. Box 83720 Boise, ID 83720-0074
Re: Intermountain Gas Company Informal Complaint
Dear Ms. Barratt-Riley:
Gory G. Allen
Chor1le S. Boser
Christopher J. BeeS00
Joson J. Blakley
Clint R. Bolinder
JelfW.Bower
Preston N Carter
Jeremy C. Chou
Michael c. Oeomer
Amber N. Dino
Brodley J. Olxon
fhomos E. Dvorak
Deboro Kristensen Gm1hom
Dof1<lld Z. Groy
llrion J, Holleran
Kersll H. Kennedy
August 31, 2021
Ellzabe1h A. Koecker11? Rondell A. Peterman
Neot A. Koskena Blake w. Ringer
Michael P. Lowrence Michael O. Roe
Fronklln G. lee Cameron D. Warr
Dovld R. Lombardi Robert B. While
lCB E. Lundberg Michael V. Woodhouse
Kimberly D. Moloney
Kenneth R. McClure
Alex P, Mcloughlin WHIiom C. Cole (Of Counsel!
Melodie A. McQuode
Ctvistopher H. Meyer
L Edward MOier renneth L Pursley 119�20151
Judson B. Montgomery Jomes A. McClure (1924-20111
Deborah E. Nelson Raymond 0. Givens 11917-2006)
W. Hugh O'Rlordon, ll.M.
Somuet F. POfTY
Accompanying this letter is Intermountain Gas Company's response to the Commission Staff's requests regarding the informal complaint filed by Mr. Urzua. The attachments to the response contain information such as customer names and addresses. This information is confidential, as indicated by entitling the files "CONFIDENTIAL."
Pursuant to Idaho PUC Rules of Procedure, IDAPA31.0I.0l.067, 31.01.01.233, and 31.02.01.005.07, the enclosed information is confidential, proprietary and trade secret information of Inlennountain and is protected by law from public inspection, examination or copying, pursuant to Idaho Code Sections 74-106, 107, and 48-801 et seq. lntermountain therefore requests that the enclosed information be protected from inspection, examination or copying by any person other than the Commissioners and PUC Staff. In accordance with IPUC Rule 67.02.a, the enclosed information is marked "Confidential -Trade Secrets" and submitted on yellow paper. Electronically conveyed data is identified as confidential by the use of CONFIDENTIAL in the file name.
Thank you for your cooperation. If you should have comments or questions regarding this request, please contact Lori A. Blattner (208-377-6015) or me (208-388-1222).
Sincerely,
,,P �-,.,.,
Preston N. Carter Givens Pursley LLP Attorney for Intermountain Gas Company
EXECUTIVE OFFICES
INTERMOUNTAIN GAS COMPANY
556 SOUTH COLE ROAD• P.O. BOX 7608 • BOISE, IDAHO 83707 • [phone] • FAX: [phone]
August 31, 2021
Idaho Public Utility Commission
Attn: Maria Barratt-Riley, Executive Director
PO Box 83720
Boise, ID 83720-0074
Subject: Response to Request for Additional Details RE: Complaint to Commission of an Unqualified
Operator Performing Meter Exchanges
Dear Ms. Barratt-Riley:
On behalf of Intermountain Gas Company (JGC), this letter is intended to provide additional infonnation relating to
the complaint received by the Idaho Public Utilities Commission (IPUC) on April 23, 2021, that an unqualified
technician had been performing live residential meter exchanges in Pocatello from November 2020 to mid-April
2021. Specifically, JGC is responding to the IPUC request for additional details dated July 29, 2021.
Jesse Urzua completed 912 work orders while employed for JGC as an Apprentice Service Technician, as
shown in Attachment 1.1 Mr. Urzua was not operator qualified for covered tasks required to complete 124 of
these work orders. As a matter of course, JGC does not review completed work orders for non-emergency tasks
completed by Service Technicians.
As stated in IGC's previous response letter, operator qualified Service Technicians reviewed the 97 meter
exchanges completed by Mr. Urzua while not under span-of-control. This review was completed by June 21,
2021, as shown in Attachment 2. Below is a list of items identified and mitigated during the review. Please
note, the identified items did not jeopardize public safety and, as such, would not have required immediate
action.
•A non-hazardous leak on a meter set fitting was found at two locations.
•Two regulators were found with lock-up pressure as found above the 8.25 inches water column
(w.c.) Company standard. One found at 11.2 inches w.c., and the other found at 10.3 inches w.c.
•One regulator was found with delivery pressure found at 6.5 inches w.c., which is below the 6.75
inches w.c. minimum.
•One meter set was identified as in a bind.
•A non-hazardous leak on the service stop was found at one location.
Because Mr. Urzua was hired on August I, 2020, that date was selected as the starting date of the Apprentice
Service Technician Operator Qualification review. From August 3, 2020 through June 23, 2021, 15,940 work
orders were completed by Apprentice Service Technicians, as shown in Attachment I. In addition to the meter
exchanges completed by Mr. Urzua, the Apprentice Service Technicians were not operator qualified for covered
tasks required for 1,847 of the work orders. The Safety Management Systems (SMS) and Quality Assurance
(QA) department is in the process of reviewing these 1,847 work orders to determine required follow up actions
based on the type of work completed and risk. The SMS/QA department is also reviewing the operator
qualification process for Apprentice Service Technicians for gaps and improvement opportunities. This review
will be completed by September 24, 2021.
1 All attachments contain customer addresses and are filed confidentially under Commission Rules.
Exhibit 7 (Attachment 1 to Exhibit 7 is CONFIDENTIAL)
Exhibit 7 (Attachment 2 to Exhibit 7 is CONFIDENTIAL)
Exhibit 8
(Attached)
EXECUTIVE OFFICES
INTERMOUNTAIN GAS COMPANY
555 SOUTH COLE ROAD• P.O. BOX 7608 • BOISE, IDAHO 83707 • [phone] • FAX: [phone]
October 21, 2021
Idaho Public Utility Commission Attn: Maria Barratt-Riley, Executive Director PO Box 83720
Boise, ID 83720-0074
Subject: Follow-up Response to the August 31, 2021 Response to Request for Additional Details RE: Complaint to
Commission of an Unqualified Operator Performing Meter Exchanges
Dear Ms. Barratt-Riley:
In the August 31, 2021 letter titled Response to Request for Additional Details RE: Complaint to Commission of an Unqualified Operator Performing Meter Exchanges, Intermountain Gas Company (IGC) stated, "the Policy & Procedure Department has created a supplemental OPS 800 training for directors and managers. The training is being reviewed and will be revised based on the SMSIQA findings at which time the training and will be implemented before October 22, 2021."
The ACE Review Recommendations, provided via email on October 11, 2021, includes several recommendations
that require IGC to delay the implementation of the OPS 800 -Operator Qualification Plan training for directors and managers. (See Attachment A).
To allow the incorporation of the ACE recommendations, the revised deadline to conduct training with
supervisors of personnel who perform covered tasks is June 30, 2022. As previously stated to the IPUC, the
Vice President of Field Operations, Director of Safety & Technical Training, and Director of Ops Policy &
Procedures met with Field Operations Directors and Managers on August 3, 2021 to review OPS 800 -
Operator Qualification Plan and to ensure management is verifying employee Operator Qualification statuses
as complete in Energy WorldNet prior to performing Covered Tasks. Since then, IGC has adhered to the
requirements set forth in that meeting and by OPS 800.
Implementing the ACE recommendations and improving our operator qualification program is a high priority.
As such, IGC will assign deadlines for each recommendation. The progress and due dates of the
recommendations will be tracked by the Safety Management Systems and Quality Assurance department.
Please contact Josh Sanders at [phone] with any additional questions or comments.
Respectfully Submitted,
/2f!J�
Pat Darras
Vice President, Engineering & Operations Services
lntermountain Gas Company
Exhibit 8
(Attachment to Exhibit 8 is CONFIDENTIAL)