HomeMy WebLinkAboutrail_consumer.pdfIPUC Annual Report 2010
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Regulating Idaho’s railroads
More than 900 miles of railroad track in Idaho have been abandoned since 1976.
Federal law governs rail line abandonments. The federal Surface Transportation Board decides
the final outcome of abandonment applications. Under Idaho law, however, after a railroad files
its federal notice of intent to abandon, the IPUC must determine whether the proposed
abandonment would adversely affect the public interest. The commission then reports its
findings to the STB.
In reaching a conclusion, the commission considers whether abandonment would
adversely affect the service area, impair market access or access of Idaho communities to vital
goods and services, and whether the line has a potential for profitability.
The Idaho Public Utilities Commission also conducts inspections of Idaho’s railroads to
determine compliance with state and federal laws, rules and regulations concerning the
transportation of hazardous materials, locomotive cab safety and sanitation rules, and
railroad/highway grade crossings.
Hazardous material inspections are conducted in rail yards and at shipping facilities. In
1994, Idaho was invited to participate in the Federal Railroad Administration’s State
Participation Program. IPUC has a State Program Manager and two FRA certified hazardous
material inspectors.
The IPUC inspects railroad‐highway grade crossings where incidents occur, investigates
citizen complaints of unsafe or rough crossings and conducts railroad‐crossing surveys.
Railroad Activity Summary
2010
Inspections 194
Rail cars inspected 2035
Violations 1
Rail cars with defects 318
Crossing accidents investigated 2
Crossing complaints 2
Locomotives Inspected 15
Defects within locomotives inspected 0
IPUC Annual Report 2010
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Operation Lifesaver
Idaho Operation Lifesaver is a non‐profit state organization dedicated to increasing
public awareness of the potential dangers that exist at highway/rail grade crossings and around
trains in general.
Volunteers from various sponsoring groups and other interested individuals staff the
organization. Volunteer staff members talk to about 130,000 people each year at presentations
and safety booths. Because of the IPUC’s railroad safety oversight, it has taken a leading role in
sponsoring and supporting Operation Lifesaver. IPUC staff members participate by making
presentations to groups, manning safety booths and serving on the board and various
committees.
It is the intent of the program to achieve its goal by using:
Education – Educate the public about trains by providing safety presentations and by
operating informational booths.
Engineering – Work with government entities, businesses and railroads to improve
highway/rail intersections.
Enforcement – Work with law enforcement agencies and railroads to enforce traffic
laws pertaining to highway/rail intersections.
Railroads in Idaho
Palouse River Railroad Burlington Northern Railroad
709 N. 10th St, Walla Walla, WA, 90362 176 E. Fifth St., St. Paul, MN, 55101
509.522.1464 208.263.2016
Idaho track miles: 0 Idaho track miles: 123
Great Northwest Railroad Eastern Idaho Railroad
PO Box 116, Lewiston, ID, 83501 618 Shoshone St. West, Twin Falls, ID, 83301
208.743.2559 208.733.4686
Idaho track miles: 8 Idaho track miles: 269
Idaho Northern & Pacific Montana Rail Link
PO Box 715, Emmett, ID, 83617 PO Box 8779, Missoula, MT, 59807
208.365.6353 406.523.1500
Idaho track miles: 99 Idaho track miles: 45
St. Maries River Railroad Union Pacific Railroad
318 N. 10th St., St. Maries, ID, 83861 1416 Dodge St., Omaha, NE, 68179
208.245.4531 208.343.1771
Idaho track miles: 99.4 Idaho track miles: 849
BG&CM Railroad, Inc. Boise Valley Railroad, Inc.
PO Box 1759, Orofino, ID, 83544 100 PFE Drive, Nampa, ID, 83687
208.476.7938 208.442.0144
Idaho track miles: 109 Idaho track miles: 36
IPUC Annual Report 2010
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Case No. UPRR1001, Order No. 32135
December 20, 2010
Commission won’t oppose Nampa rail abandonment
The commission will not intervene in a petition by Union Pacific Railroad to the federal Surface
Transportation Board for authority to abandon a near mile stretch of railway in downtown
Nampa.
The section proposed for abandonment begins near the intersection of 16th Avenue South and
Front Street in Nampa and extends nearly a mile to the south near East Florida Avenue.
The authority to grant or deny rail abandonment rests with the federal Surface Transportation
Board and is governed by federal law. However, the IPUC is required to conduct a public hearing
before the abandonment is considered at the federal level. The commission did so last October
at the Nampa City Hall.
At that hearing, city leaders and those affiliated with the Nampa Bicycle and Pedestrian Citizens
Advisory Group said they wanted to use the line as a pedestrian and bicycle pathway that is
critical to linking residential neighborhoods to downtown.
But shippers who formerly used the line, testified against the proposed abandonment. TVM
Recycling and Seminis Vegetable Seeds are located along the line, but have had to transload
their products to Caldwell and Kuna because UP failed to maintain the line. Staff from the
commission testified that UP paved over a crossing and started taking some rails out.
The commission’s role is to determine if the abandonment 1) adversely affects the area being
served, 2) impairs the access of Idaho shippers to vital goods and markets, and 3) whether the
rail line has the potential for profitability. If the commission determines the proposed
abandonment is not in the public interest, it files comments and represents the state before the
Surface Transportation Board.
The commission, however, will not pursue the matter before the federal agency, stating that the
cost of repairing the line and making it suitable for rail service is no longer viable. “Union
Pacific’s failure to maintain the line and ensure rail service to the shippers demonstrates its lack
of commitment to its smaller customers,” the commission said. “UP could have acted in a more
collaborative manner with the shippers and possibly averted the need to abandon the line.”
Under the exemption procedure pursued by Union Pacific, the Surface Transportation Board will
publish a notice in the Federal Register within 20 days after the petition for exemption is filed.
Thirty days after the notice is published, the railroad is permitted to abandon the rail line unless
the STB stays the abandonment.
IPUC Annual Report 2010
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Consumer Assistance
The Consumer Assistance staff responded to 2,897 complaints, comments or
inquiries in calendar year 2009, of which 88 percent were from residential customers.
The number of contacts increased by 10 percent from 2008.
Breakdown of complaints by type of utility
Contacts regarding telecommunications companies: 35 percent
Contacts regarding energy (electric, gas) companies: 48 percent
Contacts regarding water companies: 9 percent
Non-utility related contacts: 8 percent
(Qwest Communications had 40 percent of telecommunication complaints; Idaho Power had 50 percent
and Intermountain Gas 21 percent of energy utility complaints and United Water had 36 percent of water
complaints.)
Summary of service quality issues:
Disputed billings 22 percent
Credit and collection issues 31 percent
Miscellaneous 17 percent
Utility rates and policies 18 percent
Telecommunications issues 7 percent
Line extensions and service upgrades 2 percent
Service quality and repair 4 percent
While dispute resolution remains an important task, it is hoped that by working
with consumer groups, social service agencies, and utilities, persistent causes of
consumer difficulties can be identified and addressed.
Consumer complaints present an opportunity for utilities and the commission to
learn the effect of utility practices and policies on people. For example, the
unintentional and perhaps unfair impact of a rule or regulation might be discovered in
the course of investigating a complaint. In such cases an informal, negotiated remedy
may not be possible, and formal action by the commission would be required. The
Consumer Assistance Staff’s participation in formal rate and policy cases before the
commission is the primary method used to address these issues.
While the Consumer Assistance Staff is able to respond to some consumer
inquiries without extensive research, about 74 percent of consumer complaints required
investigation by the staff. About 35 percent of investigations resulted in reversal or
modification of the utilities’ original action.
Toll‐Free Complaint Line
The commission has a toll‐free telephone line for receiving utility complaints and
inquiries from consumers outside the Boise area. The toll‐free line (1‐800‐432‐0369) is
reserved for inquiries and complaints concerning utilities. Consumers may also file a
complaint electronically via the commission’s Website at www.puc.idaho.gov.