20100104_2798.pdf

DECISION MEMORANDUM
TO:COMMISSIONER KEMPTON
COMMISSIONER SMITH
COMMISSIONER REDFORD
COMMISSION SECRETARY
LEG AL
WORKING FILE
FROM:CAROLEE HALL
DATE:DECEMBER 28, 2009
RE:CENTURYTEL OF THE GEM STATE, INc. ("CENTURYLINK") TARIFF
ADVICE 09-02 REQUESTING AUTHORITY TO INTRODUCE A NEW
CUSTOMER REFERRAL PROGRAM FOR RESIDENCE CUSTOMERS.
REQUESTING AN EFFECTIVE DATE OF JANUARY 22, 2010.
BACKGROUND AND DISCUSSION
On December 23 2009, CenturyTel of the Gem State, Inc. ("Century Link") filed Tariff
Advice 09-02 requesting Commission approval to introduce a new service called Residence
Customer Referral Program.
Residence Customer Referral Program is a plan that provides for a one-time $50 bill credit
when an existing residence customer submits a referral via the Company s internet website that
results in the establishment of a new customer account for service for the Company. This bill credit
is limited to one bill credit per customer referral and a maximum of $600 referral credits per
calendar year.
New residence customers may also be eligible for a $10 bill credit for six consecutive
months. In order for the new customer to be eligible they must establish a new customer account
for residential local exchange service.
STAFF RECOMMENDATION AND COMMISSION DECISION
Staff has reviewed the proposed new service offering and recommends approval. Does the
Commission agree?
u/chall/decision memolCenturyTel of the Gem State (CenturyLink)O9-02 Customer Referral Program for Residence customers.
DECISION MEMORANDUM DECEMBER 28, 2009